BINCOM ACADEMY CURRICULUM

PROJECT AND SERVICE MANAGEMENT FOR BEGINNERS

21, ARAROMI STREET, OFF MOLONEY STREET, ONIKAN, LAGOS; TEL: 234 701 195 4852

WEEK 1 – PROJECT MANAGEMENT AND TOOLS

DAY 1: INTRODUCTION TO PROJECT MANAGEMENT

Lessons:
 Introduction to Project, Program, and
 Portfolio Management
 Project, Program, and Portfolio Selection
 Initiating Projects
 Planning Projects, (Project Integration
 and Scope Management)
 Planning Projects, (Project Time and Cost
 Management)

Useful Links:
https://www.tutorialspoint.com/pmp-exams/project_management_fundamentals.htm
https://www.tutorialspoint.com/management_concepts/index.htm

Reference book: Project Management Body of Knowledge

http://dinus.ac.id/repository/docs/ajar/PMBOKGuide_5th_Ed.pdf
DAY 2: INTODUCTION TO PROJECT MANAGEMENT CONTD.

Lesson:
 Planning Projects, (Project Quality,
 Human Resource, Communications,
 Stakeholder, Risk, and Procurement
 Management)

DAY 3: WRAP-UP OF INTRODUCTION

Lesson:
 Executing Projects
 Monitoring and Controlling Projects
 Closing Projects

DAY 4: TOOLS OF THE TRADE

Lesson: Excel, Word, Project Libre, Tawk.to, Draw.IO, Canva,

Useful links:
Excel:
https://www.tutorialspoint.com/excel/index.htm

https://www.makeuseof.com/tag/beginners-guide-microsoft-excel/

Canva:
https://www.makeuseof.com/tag/things-create-with-canva/
Draw.IO:
https://about.draw.io/getting-started-with-draw-io-for-confluence/

Tawk.to:
https://www.tawk.to/knowledgebase/

Word:
https://www.pcmag.com/feature/325207/13-microsoft-word-tips-you-need-to-learn-now/13

DAY 5: TOOLS CONTD.

Lesson: Skype, Project Lib, PowerPoint, Trello,

Useful links:
PowerPoint:
https://www.makeuseof.com/tag/microsoft-powerpoint-guide/

Trello:
https://medium.com/tradecraft-traction/10-ways-to-use-trello-for-product-management-
db520b95dd9d

Skype:
https://www.digitaltrends.com/computing/how-to-use-skype/

WEEK 2 – SERVICE AND PRODUCT MANAGEMENT & MARKETING

DAY 1: SERVICE MANAGEMENT

Lesson: ITIL concepts, Processes, versions.

https://www.tutorialspoint.com/itil/project_management.htm
Reference Link:
https://www.vanharen.net/Samplefiles/9789087536749SMPL.pdf

DAY 2: SERVICE MANAGEMENT CONTD.

Lesson: ITIL best practices, foundations of IT service management

Useful Link:
ftp.psu.ac.th/pub/itil/introduction_itil_process_map_v3.pdf

DAY 3: MARKETING

Lesson: Fundamentals of Marketing

197.14.51.10:81/pmb/GESTION2/MARKETING/Fundamentals_of_Marketing.pdf

Useful links:

https://smallbiztrends.com/2017/07/basic-marketing-strategies.html

DAY 4: DIGITAL MARKETING

https://www.springer.com/cda/content/document/cda_downloaddocument/9783319282794-
c2.pdf?SGWID=0-0-45-1545201-p177858005

Lesson: Understanding Digital Marketing

Useful links:
https://www.quicksprout.com/the-beginners-guide-to-online-marketing/

DAY 5: OFFLINE MARKETING

Lesson: Offline marketing basics

http://www.marketing-schools.org/types-of-marketing/offline-marketing.html

Lesson: how to drive a product

https://www.briantracy.com/blog/sales-success/proven-strategies-to-increase-sales-of-your-product/

WEEK 3 – CUSTOMER AND CLIENT MANAGEMENT

DAY 1: CUSTOMER AND CLIENT MANAGEMENT

Lesson: Customer Service

Useful Links:
https://www.tutorialspoint.com/customer_service/index.htm

DAY 2: CUSTOMER AND CLIENT MANAGEMENT CONTD

Lesson: Effective Communication Skills

http://promeng.eu/downloads/training-materials/ebooks/soft-skills/effective-communication-skills.pdf

Useful links:
https://www.pmi.org/learning/library/effective-communication-better-project-management-
6480https://www.brightwork.com/blog/top-5-effective-communication-skills-project-managers
DAY 3: CUSTOMER SERVICE

Lesson: Call Centre ethics

Useful links:
https://www.tutorialspoint.com/customer_service/index.htm

DAY 4: CONTENT

Lesson: Content Creation Skills.

https://www.quicksprout.com/the-advanced-guide-to-content-marketing-chapter-4/

Useful links:
https://www.forbes.com/sites/forbesagencycouncil/2017/11/27/content-marketing-in-2018-trends-and-
tools-for-success/

https://shanebarker.com/blog/content-marketing-platforms/

https://firstsiteguide.com/tools/content-creation/

DAY 5: TERMINOLOGIES

Lesson: Corporate Terminology

Project Management:
https://www.smartsheet.com/complete-glossary-project-management-terminology

Business:
https://articles.bplans.com/business-term-glossary/

Social Media:
https://articles.bplans.com/business-term-glossary/

Post Training Test

Link to all course materials:

https://drive.google.com/drive/folders/1gFcmh-clXlnUYMcUOeH5De_7Z7GIXK4-