Contents

UNIT 1: Framework of Nursing Management and Administration

1. Concept of Nursing .............................................................................................................................................................. 3

2. Nursing Management and Administration .......................................................................................................................... 11

3. Applications of Management Theories ............................................................................................................................... 23

4. Ethics and Ethical Issues in Nursing ................................................................................................................................... 46

5. Legal Foundation in Nursing Practice ................................................................................................................................ 63

6. Trends and Issues in Nursing ............................................................................................................................................. 81

7. Quality Assurance and Quality Management ...................................................................................................................... 93

8. Nursing Service Standards .............................................................................................................................................. 111

9. Regulatory Bodies ........................................................................................................................................................... 127

10. Accreditation ................................................................................................................................................................... 134

11. Nursing Audit .................................................................................................................................................................. 145

UNIT 2: Planning
12. Fundamentals of Planning .............................................................................................................................................. 153
13. Mission, Philosophy and Objectives ................................................................................................................................ 162
14. Strategic Planning and Plans ........................................................................................................................................... 170
15. Business Plan and Planning New Venture ...................................................................................................................... 179
16. Qualitative Planning Methods ......................................................................................................................................... 184
17. Management by Objectives ............................................................................................................................................. 189
18. Decision-Making ............................................................................................................................................................. 192
19. Problem-solving .............................................................................................................................................................. 201

UNIT 3: Health Care Delivery System and Planning Process

20. Indian Administrative System .......................................................................................................................................... 209

21. Health System in India .................................................................................................................................................... 214

22. Fundamentals of Health Planning ................................................................................................................................... 223

UNIT 4: Organizing

23. Fundamentals of Organizing and Organization ............................................................................................................... 241

24. Organization Structure ..................................................................................................................................................... 256

x Principles and Practice of Nursing Management and Administration

25. Committees ..................................................................................................................................................................... 267

26. Coordination ................................................................................................................................................................... 271

27. Organizational Climate .................................................................................................................................................... 275

28. Organizational Effectiveness ............................................................................................................................................ 280

29. Conflict Management ...................................................................................................................................................... 287

30. Organizational Change .................................................................................................................................................... 296

UNIT 5: Human Resource Management and Staffing

31. Human Resource Management ....................................................................................................................................... 311

32. Fundamental of Staffing .................................................................................................................................................. 316

33. Manpower Planning ........................................................................................................................................................ 328

34. Recruitment, Selection and Retaining Employees ........................................................................................................... 345

35. Job Analysis, Design and Evaluation .............................................................................................................................. 353

36. Placement, Allocation and Assignment System ............................................................................................................... 363

37. Scheduling ...................................................................................................................................................................... 375

38. Turnover and Absenteeism ............................................................................................................................................. 382

39. Personnel Policies ........................................................................................................................................................... 391

40. Promotion and Transfers ................................................................................................................................................. 394

41. Staff Development: Training and Development .............................................................................................................. 398

42. Performance Appraisal .................................................................................................................................................... 408

43. Discipline and Grievance Procedure ............................................................................................................................... 415

44. Occupational Health and Safety ...................................................................................................................................... 422

UNIT 6: Directing

45. Fundamentals of Directing .............................................................................................................................................. 433

46. Effective Supervision ....................................................................................................................................................... 437
47. Motivation ....................................................................................................................................................................... 443
48. Communication .............................................................................................................................................................. 451
49. Public Relations .............................................................................................................................................................. 464
50. Human Relation .............................................................................................................................................................. 468
51. Collective Bargaining ...................................................................................................................................................... 471

UNIT 7: Leadership

52. Nursing Leadership ......................................................................................................................................................... 481

53. Group Dynamics ............................................................................................................................................................. 496
 Contents xi

54. Power and Politics ........................................................................................................................................................... 508

55. Team Management .......................................................................................................................................................... 516

56. Time Management .......................................................................................................................................................... 522

57. Stress Management ......................................................................................................................................................... 532

UNIT 8: Material Management

58. Material Management: Concept, Principles and Procedures ............................................................................................ 543

59. Procurement and Purchasing .......................................................................................................................................... 549

60. Inventory Control ............................................................................................................................................................ 555

61. Planning Equipment and Supplies .................................................................................................................................. 565

UNIT 9: Fiscal Management

62. Financial Administration and Management ..................................................................................................................... 571

63. Budget and Budgetary Process ....................................................................................................................................... 576

64. Cost Accounting and Audit .............................................................................................................................................. 590

65. Health Economics ........................................................................................................................................................... 602

66. Economic Evaluation Techniques ................................................................................................................................... 610

67. Critical Pathways and Health Care Reforms .................................................................................................................... 623

UNIT 10: Nursing Informatics

68. Concept of Nursing Informatics ....................................................................................................................................... 631

69. Information Technology: Use of Computer in Nursing .................................................................................................... 638

70. Documentation System: Nursing Records and Reports, Correspondence ....................................................................... 645

71. Information System: Management Information and Evaluation System ........................................................................... 658

72. Communication Technology: E-Nursing, Telemedicine, Telenursing .............................................................................. 664

Index ................................................................................................................................................................................ 679