INDEX

1) Overview of Ticket Simply 4

2) Introduction 5
2.1) Travels Management
2.2) Travels
3) Coaches Management 6
3.1) setting up coaches
4) Using Coach Layout manager 6
4.1) Modifying coaches
4.2) Deleting coaches
4.3) Searching coaches
4.4) Viewing Coach layouts
5) Routes Management 8
5.1) Routes and Multistations
5.2) Normal Route
5.3) Tie up Route
5.4) Multi hop Route
5.5) Setting up Route
5.6) Modifying Routes
5.7) status change of Routes
5.8) Date change of Route
5.9) Allow advance booking
5.10) Deleting Routes
5.11) searching Routes
6) Reservations Management 14
6.1) Show Reservations
6.2) Changing the cost per ticket in Reservations
6.3) Deleting Reservations
6.4) Notify passengers, branches, Agents from reservations
7) Ticketing 15
7.1) Booking tickets for passengers
7.2) Booking on behalf
8) E-Ticketing 16
8.1) One way trip
8.2) Round way trip
8.3) Booking with cash coupons
8.4) Booking with privilege cards
9) Non web branches/agency ticket booking 17
10) Reservations 17
10.1) Reservation charts
10.2) Printing reservation charts
11) Administration 18
11.1) Admin tasks
11.2) Agent details
11.3) coupons
11.4) offer coupons
11.5) open ticket coupons
11.6) privilege cards
11.7) Privilege masks

Page 1 of 41
 11.8) sms marketing
11.9) Testimonials
11.9.1) website content
12) Users Management 22
12.1) Setting up of users
12.2) Online Agents
12.3) Normal Agents
12.4) Tie up Agents
13) Commission levels 23
13.1) Route level commission
13.2) Agent level commission
14) Reports 24
14.1) Amount collected by you
14.2) Detailed reservation charts
14.3) E-Tickets collection
14.4) Multicurrency report
14.5) Occupancy report
14.6) Payment due report
14.7) Payment received report
14.8) Tickets blocked by you
15) My settings 27

Page 2 of 41
Overview of Ticket Simply

What is ticketSimply?
Simplified Bus Operator Management Web Based Solution, that provides Centralized
Reservation System connecting all branches, agents, passengers and all online portals with
flexible coach layouts, dynamic variable tariffs, easy scheduling of the services and with
complete Accounting and lot more.

This highly customizable & extensible solution comes with an innovative team working for
you 24x7 in ensuring the success & growth of your business. FULLY Managed & Hosted,
Completely Backed up, Highly customizable, reliable SECURE & READY to use solution .

Why ticketSimply?
● An end-2-end fully automated, fully managed solution for easy Operations of your
business
● We work with you and your team in ensuring success
● Streamline with better processes and better control
● Get your tickets sold on redBus, Via, SimplyBus, MakeMyTrip, Yatra, TicketGoose and
several more agents, more online portals, and hence more occupancy they are all
integrated already
● Operational efficiency, Complete Revenue Tracking and Reduced expenses,
Discipline, Fraud reduction
● Complete Control on inventory, commissions, agents etc
You will be the BOSS of your business

Web-based Software
TicketSimply is web-based, means you don’t have to install or download any software.
Simply go to your website on the Internet using any of the standard browsers.

It’s better, safer, and smarter than traditional software. No installation required, works with
any of your internet browsers.

Your access is fully protected with secure logins and your data is fully secured with timely
data backups.

What can you expect?

● Substantial Increase in new direct customers
● Increase in Occupancy by 15 to 25% in the first two to three months
● Get your Occupancy at least in 15 to 25% shorter time
● Your brand Identity online / Internet
● Increased Revenues / additional services
● Good ROI – Return on Investment

Page 3 of 41
 ● 24x7 support to ensure success to your business
● 100% Data Security & Confidentiality
● We listen to your requests and respond & implement
● Smoothed out Operations
● Complete transparency on the functioning of your business
1. Travels Management
System users typically do the following operations.

1. Setting up Travels
Create in the following sequence to setup the Travel with Branches & Branch
Users.

Operator Details:

● Name: Name of the Travels

● Email: Email of the operator
● PNR Code: PNR number could be first three letters of the respective
travels.
● Sub Domain: Sub domain is the first three or more letters of the
respective travels with URL of the Travels.

Ex: srs.srsbookings.com
srs – Sub domain
srsbookings – Domain

● Total Owners: No of Owners for the respective travel who would have all
the privileges and total control of the system.
● Total Admins: No of Admins who would be the persons who are authorized
to access the system on approval from the owner

Head Quarters Branch Details:

● Name: Branch name of the head quarters

● Ph: Phone number for contact generally a landline
● Email: Enter email for contacting branch users.
● Address: Address to communicate for all

Admin & Owner Details:

● Owner is the owner of the travels and Admin is the person who is
authorized by the owner.
● Fill the general details related to Owner & Admin.
● Set a password for both owner & Admin

Page 4 of 41
 Bitla account Details

● These are the login details for the employees of bitla to provide all kind of
support activities to the operator.

Create Travel Details

● These are the details for receiving the message starting with an abbreviation
of the travels. It can be also used as marketing tool by the owner(CDMA,GSM
Labels).
● Simply bus Agent Reference Id is used for mapping between tickets simply and
simply bus applications. E-ticket users can able to do bookings for other routes
once simply bus id has given. The id acts as key link between all updations for the
operator.
● Append Message is a message where the format is decided by the owner on
what information he would want to convey to the customers.

Please find the form for creating the Travel details

2. Travels

Page 5 of 41
1. Coaches Management
Coach is the bus layout in which we can arrange the seats combinations like 1+1, 2+1,
2+2 etc. We can arrange the different types of seats like seating, semi sleeper, lower
birth, upper birth etc.

Coach status is of two types

● In Service and Out of service
1.Creating Coaches

● Go to Coaches tab
● Click on Create New link
● Fill all the Coach details like
○ Coach number
○ Layout Type
○ Total Seats
○ Bus Type
○ Is Ac
○ Is Video

Page 6 of 41
Using Coach Layout Manager
● Based on Layout Type and Total Seats, the Coach Layout will be
dynamically generated.
● To add more rows (if needed), click on Add Row button, it will add a new
row matching the layout type.
● To remove the excess rows, delete the seat numbers from all the row
elements and unselect all the check boxes from that row.
● There are different types of the seats are there which are used according to
the coach designing, They are mentioned below

While creating the coach, each block is selected as a single seat and if we select the lower
berth/upper berth, two blocks will be selected.

● Coach Type & Coach Layout

Fill in the Seats numbers as per your coach layout
○ Make sure the Coach Type – Layout Type and Total Seats match
with that of Coach Layout.
○ Click Create to create the coach

Page 7 of 41
2.
3. Modifying Coaches
● Go to Coaches tab
● Click on Edit link of the Coach row
● Fill all the Coach details
● Status Change
If the Coach is in use (if it is already assigned to a Route), the Status
cannot be changed from In Service to any other status.
If the Coach is not in use, changing from any status to any status is
possible.

● Coach Type & Coach Layout

○ If the Coach is in use (if it is already assigned to a Route), then the
coach type and coach layout cannot be modified. However it’s
allowed to edit the seat numbers for the same coach if required. You
cannot Add Rows to this coach in this status.

Page 8 of 41
 ○ If the Coach is not in use, the Coach Type & Coach Layout can be
modified.
○ Number is not editable if Coach is In service.
● Click Update to update the coach
● Click save layout to layout manager to save the created coach with some
reference number, which can be used for future usage of coach.
4.
5.
6. Status Change of a Coach
The following statuses are possible … In Service, Out of Service, and Recycle bin.

● Click on Coaches tab

● Click on Edit link of the Coach row
● Allowed Status Changes
● In Service => Out of Service or Under Repair (if Coach is Not In Use)
● Out of Service => Under Repair or In Service (all times)

● Coach Type & Coach Layout

○ If the Coach is In Service, then the coach type and coach layout
cannot be modified.
○ If the Coach is not in use, the Coach Type & Coach Layout can be
modified.
● Click Update to update the coach

7. Deleting Coaches
● Click on Coaches tab
● Click on Delete link of the Coach row (if its enabled)
● The Delete link is enabled only if the Coach is not assigned to any Route.
● If Coach is used in any of the routes, the Coach cannot be deleted.

Page 9 of 41
 Undelete Coaches

● User can get the deleted coaches from Recycle Bin.

● Go to Recycle Bin and do undelete the coach.

8. Search Coaches
● Click on Coaches tab
● Click on Search link
● Fill the Search box and click Search button.
● It searches for any matching Name, Number, and Description fields.

9. Viewing the Coach Layout

● Click on Coaches tab
● Click on view link in Layout link of the Coach row
The Coach layout is shown in a popup

Routes Management
● Go to Routes Tab

Routes List

Page 10 of 41
Creating Routes

● Go to Routes tab
● Click on Create New link
● Fill the Route details which are showed in above form
● Fill the Departure Time and Arrival Time in 24:00 hour format.
● Origin & Destination
○ Once the Route is functional (if start date is later than the current
date), these origin and destination cannot be changed.
● Start Date & End Date
○ Reservations for this route will start from the specified Start Date.
○ Reservations for this route will be continuously planned till the
specified End Date.
○ If End Date is not specified, then the reservations are planned
forever.
If we select Allow cancellation to yes then we can get the cancel
option for that route reservation.
If we select Allow cancellation to no then we cannot get the cancel
option for that route reservation.

Allowed Advance Booking

○ Reservations are planned ahead for this route as specified in Allowed

Page 11 of 41
 Advance Booking value.
○ Select a Coach to create a route. A Route cannot exist without a
Coach.

● Weekly Schedule
○ You can schedule the Route on weekly basis.
○ Select the Check box related to the day you would like to have the
service for this route.
○ If you want these selections apply every week, then the checkbox
related to alternate day service should not be selected
○ If Alternate day service is checked then we cannot run the
reservation schedule daily, only alternate days will have reservations.
● Route Status
○ By default Route is created in proposed status. In Proposed Status, the
route will not be open for reservations.
○ Route details can be changed any number of times in this Status.
● Click Create to create the route.
10.

Modifying Routes

● Click on Routes tab

Page 12 of 41
 ● Click on Edit link of the route, which you would like to modify.
● Fill the Route details
● Route Status
○ If Route is in proposed status all fields are editable.
○ If Route is in Active status, it may already be in use based on the
Start Date and End Date and hence fields that impact reservations
will not be allowed to edit … they are read only.
● If the Route is already In Use, the following fields are not editable.
Otherwise they are editable.
○ Departure & Arrival Time
○ Origin & Destination
○ Start Date
○ Number
● End Date
○ End date can be edited if the route is made to proposed state; however this
date should be later than the current date + allowed advance booking
date.
● Allowed Advance Booking
○ Reservations are planned ahead for this route as specified in Allowed
Advance Booking value.
○ By default this value is inherited from Travel’s Allowed Advance
Booking value.
● Select a Coach to create a route. A Route cannot exist without a Coach.
● Click Update to update the route.
● Fare and Commission
○ Set the Fare and Commission per ticket. Commission will be for used
for tickets booked by the Travel Agent. These values are considered
only from the next Reservations (to be planned) onwards.
11. Route & Fares Details

Page 13 of 41
Rate Cards
The main theme of rate cards is that, we can increase/decrease the fares and commissions
for any selected days for existing and as well as future purposes.

FOR EXISTING (IN USE):

● If the reservations has been already scheduled and if owner/admin wants to
increase fares for particular days like (festival time, holidays time) then he can
increase the fares and commission at that particular and selected days.
● By using this rate cards, we can create special fares for only one multistation or we
can create for all multistations.
● We can put different commission for agents for particular days by using this rate
cards.
● We can update the rate cards as many times as possible, but the applicable rate card
is the latest updated one, it can be checked based on date and time.
● Though we create rate cards, it will only affect the given date in rate card creation, it
will not affect the normal fares which are given previously in routes and fares.

Page 14 of 41
 ● We can change the departure time and drop off timings for any particular days by
using the rate cards

Override rate cards: It means, when we have already created the rate card for particular
dates and when we want to change the fares in routes and fares, if we click on over ride
rate cards then the fares and commissions will be overridden with latest fares or else the
previous rate card fares will be applicable for that particular days.

Rate card Form

For Future purpose:
● We can also create the rate cards for future purpose
● Though there are no reservations scheduled, we can create the future rate cards
and if we again schedule the reservations for that period, the rate card fares will be
applicable for those reservations.
● By using future rate cards, we can create special fares for only one multistation or
we can create for all multistations.

Page 15 of 41
Stages
Go to Route Edit page
Click on Stages tab
Stages are those that are present at origin side as well as destination side. Stages are those
which may be boarding points or drop off points. Passengers can select any of stages which
can be convenient for them from the booking screen while doing bookings.

Page 16 of 41
Quatos

Quota is the proportional sharing of the seats that are assigned to the agents either for
online, offline or also for E-ticketing bookings. For E-Ticketing it is based on certain
privilege. Allow E-Ticketing Quota

Admin can assign the quotas for online agent and also for offline agents. These quotas seats
can be viewed by agents regarding only their particular quota seats.

Page 17 of 41
Offline agents will call up and requests to arrange some quota seats for them.

Quotas can be allotted to branch wise.

All the quotas can be given for either particular days or any some of days. Quota seats will
be viewed in green color. Quotas can be released before the departure time by selecting the
hours in the drop down.

Reservation Status Update

12.

Status Change of a Route

The following statuses are possible … Proposed, Active, Cancelled and In Active.

● Click on Routes tab

● Click on Edit link of the Route row
● Allowed Status Changes
○ Proposed => Active, Inactive
○ Active => Proposed, Inactive, (if Route is Not in Use, follows the
Not in Use conditions.)
○ In Active => Active, proposed (all times)

● Active Status
○ To be in this status, it should have a valid Coach with status as In
Service and valid operational date range.
○ Click Update to update the route
○ Only Admin/Owner can do this.

13. Date Changes of a Route

● Click on Routes tab
● Click on modify link of the Route row
● Allowed Date Changes
● Start Date

Page 18 of 41
 ○ It can never be null and this date must be at least a day later than the
current date – so that reservations can be planned automatically.
○ End Date
○ It can be NULL indicating this route will run forever.
○ It can be set to a valid date, which is later than the start date –
indicating the reservations will not be performed after this date.
○ Once this date becomes earlier than the current date, System will
change the status of this automatically to In Active.
○ End Date can be changed irrespective of the Route Status.
○ When the End Date is decreased to a lower value from its existing or
setting a value which is less than the Start Date + allowed advance
booking, the already made reservations for the later dates will still
continue to allow ticket bookings for those dates.

14. Allowed Advance Booking of a Route

● Reservations are planned ahead for this route as specified in Allowed
Advance Booking value.
● When this value is increased to a higher value, the reservations will be
automatically planned from the next day onwards.
● When the value is decreased to a lower value, the already made reservations
for the later dates will still continue to allow ticket bookings for those dates.
○ In this case, Travels can delete the later days Reservations (if tickets
are not booked for those days) from the Reservations tab.
15. Weekly Schedule of a Route
● Click on Routes tab
● Click on Edit link of the Route row
● Weekly Schedule
○ You can schedule the Route on weekly basis.
○ Select the Check box related to the day you would like run the service
for this route.

16.
17. Scheduling a Special Route just for that day or for few days.
● Click on Routes tab
● Create a New Route and Select the Start Date as the current date and
select End Date as the current date if this special bus is just for that day. If
you would like to run this special bus for couple more days, select the End
Date appropriately.
● System will automatically generate the Reservations for this Service
immediately and it makes it available for reservations.
● You can notify all the branches and also travel agents about this new route by
e-mail or SMS by clicking the e-mail send button next to the Route.
18. Deleting Routes
● Click on Routes tab
● Click on Delete link of the Route row (if its enabled)
● The Delete link is enabled only if the Route is not in Active state.

Page 19 of 41
 19.
20. Search Routes
● Click on Routes tab
● Click on Search link
● Fill the Search box and click Search button.
○ It searches for any matching Name and Number.

21. Viewing the Weekly Schedule

● Click on Routes tab
● Click on Weekly Schedule link of the Route row
● The Weekly Schedule is shown in a popup.

Routes Types

● Normal
● Tie-up Bus
● Multi Hop
● Connecting Bus

Normal route:
Normal route is which having origin and destination with boarding and drop off points. It
may be with multistations or without multistations.

Tie up Route:
There are three types of tie up related routes, they are
a) Tie up operator
b) Tie up branch
c) Tie up agent

Tie up operator:
Tie up operator is that any of the admin will get the bus service with the operator (like
green line travels) and he will run that bus service by his own or he can assign that bus
service to any of the tie up agents.

Tie up branch:
The tie up branch is that in which one operator (aradhya) will assign its service to any of the
online branch to run its service.

Tie up agent:
Tie up agent is that in which he will get any of the bus service route to run by himself and
can run as an owner to that bus service.

Page 20 of 41
Multi hop:
Multi hop route is that in which reservations can be done for up to certain point and can be
done another reservation for the same seat but from another origin and destination.

For example: If A and D are origin and destination, B and C are another origin and
destination present in middle of A and D.
Here we can do reservations for A to D, B to C, and C to D in different origins and
destinations.
Reservations Management
Reservations are auto generated by the system every mid night based on the different
parameters of the Routes, such as allowed advance booking days, Weekly
Schedule, Start Date, End Date and the Route Status.

Reservations can be created manually by clicking Schedule Reservations link

in routes.

22. Show Reservations

● Click on Reservations tab
● This will show the reservations from current date till next allowed advance
booking days for all the active routes.
23. Changing the Cost per ticket in a Reservation
If you want to change the ticket price for already planned reservation, follow the
below steps. This will apply only for the tickets booked after the change.

● Click on Reservations tab

● Click on Search link of the Reservations table
● Search for a Reservation by Route and Date. Click Edit to change the Fare
per ticket and Commission for travel agent per ticket.
● On update, this will be immediately effective.
● Only Admin/Owner can do this.
Deleting Reservations
You may choose to Delete reservations if there is any sudden change in the plan
for all un-booked reservations.

● Click on Reservations tab

● Click on Search link of the Reservations table
● Search for a given Route
● Delete link will be enabled only if there are no tickets booked for that
reservation (for that route on a particular date).
● Once Deleted, this reservation is completely removed for ticket booking and
hence reservations cannot be done.

24. Notify Passengers, Branches, Agencies from Reservations

You may choose to Notify Passengers, Branches and Agencies separately to

Page 21 of 41
 communicate anything about this Route for that particular day.

● Click on Reservations tab

● Click on Search link of the Reservations table
● Search for a given Route, check the date for which you would like to notify.
● Notify link will be enabled only if there are any tickets booked for that
reservation (for that route on a particular date).
● From this Notify popup, you could send message to Passengers, Branches
and Agencies.
● Branch Users and Agencies can view this notification either in their e-mail
(like gmail or Yahoo mail etc) or when they login to this system in their
Inbox notifications.

2. Ticketing
Go to Home page or click on the Tickets tab to access “Plan a trip” control.
Blocked Tickets can be booked by the Travels

1. Booking Tickets for Passengers

● Go to “Plan a trip” widget
● It shows all available Routes of this Travels in the From and To select fields.
● The From value by default shows your City value from your current address
in your user settings.
● STEP1 – CHECK AVAILABILITY
● Select the Depart date and click Search button.
● Based on the availability of tickets for different routes, the search results are
displayed.
○ You can view the Coach details and Stages by clicking on the Coach
link.
○ Be default the Search results are sorted by Departure time. However
you can sort the search results by Departure time, Price and Arrival
time.
○ Click on Book link to start booking the ticket.
○ You can select
● STEP2 – SEAT SELECTION – BOOKING TICKET - CONFIRM
● Select the Seats and Stages
● Enter the Passenger details – e-mail and mobile numbers are used to
communicate the passenger about any change in route schedule, delay etc.

Booking of behalf:
If the ticket is booked on behalf of a Non-Web Agency (or) offline/Branch
please select the booking on behalf. If the ticket is booked by Travels itself,
then this field can be blank.
○ It’s important that you select the correct On Behalf field as it reflects
in the Collections reports. Please refer to the Reports section later in
the document.
● Notice the Booking Details with the total cost of the ticket etc.
● Verify all the details of the ticket in the Booking Details widget before
clicking the Confirm Tickets button.

Page 22 of 41
 ● Click on confirm tickets to book the ticket.
● STEP3 – TICKET PRINTING
● System will automatically initiates for ticket printing.
● Collect the money from passenger and issue the Printed the ticket.
● Put your Stamp on the printed ticket before handing it to the customer. This
is just to protect it from photocopying and forging etc.

E-Ticketing:
E-ticketing is the booking done directly by public and money will be paid by using certain
payment gateways. Until payment is received the booked ticket will be on hold for certain
period.

One way:
One way trip is making the reservation for only departing and there will no return trip.

Round trip:
Round trip is making the reservations for departing and as well as for return journey at a
time. The return journey may be with same service or the service number may be varied.

Booking with cash coupons:

We can book the tickets by using the cash coupons instead of paying amount. These cash
coupons are generated when the booked tickets are made cancelled. These coupons will
have validity of one year.
If the ticket fare is more than the cash coupon, then the remaining amount should be paid
by the payment gateway.

Booking with privilege cards:

We can book the tickets by using the privilege cards which gives the discount for the
reservations done.
Privilege cards are those which are printed by the operators. These coupons will be sold to
some customers which will give some discount for their bookings. These cards will have
certain expiry date.

Pending tickets:
If there are any pending tickets which are booked by phone blocking or if the
payment not received for tickets booked by public side, if we take the print of those tickets
there will be the water mark as pending ticket on the ticket

2.
3. Non-Web Branch/Agency Ticket Booking (Offline
branch/Agencies)
● Non-Web users will have to check with the Travels before issuing the ticket to
any passenger.
● Travels Booking Officer checks for the availability of the requested ticket and
generates a ticket with an On Behalf field selected as the Non-Web
Branch/Agency and generates a Ticket number and informs the Non-Web
Branch/Agency.
● Non-Web Branch/Agency issues a ticket by writing the Ticket number on the

Page 23 of 41
 agreed Travels or Travel Agent’s ticket book.
● TRAVELS MUST ENCOURAGE Non-Web Branch/Agency users to use the
online system. Otherwise Travels end up spending lot of time and money
over the phone helping the agencies.

4. Find all Tickets booked by you - Today

● You can find all tickets booked by you by going to your Reports tab
● Select the report type “Tickets booked by you”
● By default it selects today’s date … however you can change this date to a later
date.
● Run the report to show all tickets booked by you for that day.
● You can print this report if you would like.
● The Ticket number is a link; you can go to Print Ticket and re-print the ticket
by clicking on this link.
● Put your Stamp on the printed ticket before handing it to the customer.
5. Finding Ticket by PNR/Ticket number – Re-Printing/Cancelling
● You can find the ticket for re-printing or for Canceling with the Ticket Search
widget.
● Cancellation is allowed only if the travel date is at least one day before the
traveling.
● Cancellation is also allowed at the time of departure, based on privileges
● By using the PNR search ticket can be cancelled, updated, can shift passengers
and can view the ticket history.

3. Reservation Charts
Reservation charts are printed for that day of travel for all the Active routes with
reservations.

It can be printed one route at a time or for all the routes from that Travel Booking
officer’s city.

1. Printing Reservation Charts

● Go to Reservation Chart widget located on the left bar of Tickets
tab/Home page.
● Search for Chart
○ To print Reservation Charts of all Routes starting from your City
location enter * for Route Name/No field and click Find Route.
○ To print for a specific Route, search by entering the Route
Name/No. If the route has a reservation, it will be shown in the
results for printing. This Search considers all the Routes in the Travel,
doesn’t limit by city.
○ We can get the charts by selecting the city in the drop down if that has
having the reservations on selected date
● Click Print to print the reservation chart(s).
2. Notify all Passengers of a Route
● Click on Notify to send an e-mail notification to all Passengers about this

Page 24 of 41
 route.
● It brings up a popup, fill a short message and click Send.
● Use this feature only when you want to send important information about the
Route schedule or any delays in the route etc stuff that’s completely related
to their travel.

ADMINISTRATION

Admin Tasks

● In this we can do scheduling reservations, can find reservation count

mismatches, and fix reservation count mismatches, Destination sync up, sync
users with agent simply
● Go to Administration tab  click on admin tasks, list can be viewed.

Agent Details

● In this we can get the total details of the agents like contact details and agent
type (online agent or tie-up agent).
● Go to Administration tab  click on agent details
● There are two links for every individual agent, they are show and
edit
● When we click on show link it will display the details of the individual
agent which will be displayed

When we click on edit link, we can edit the agent details like changing the
online agent to online tie-up agent and vice versa.
We can give different types of commissions like default, fixed and by percent etc.
● When we click on edit link it will display the details of the individual
agent which will be displayed

Page 25 of 41
Areas
Areas are those in which different online and offline agents will be doing
bookings and there can be different areas like madiwala, btm layout etc.
Under these areas one collection person will be assigned and he will collect
the money from all these agents.

● In this, we will get the area wise details of the branches, collection persons
and assigned agents
● Go to Administration tab  click on Areas, list can be viewed
When we click on edit link it will display the details of the individual
area which will be displayed
When we click on show link it will display the details of the individual area which
will be displayed.

Page 26 of 41
In the above screen shot, Area name is selected madiwala and collection person is
selected as abdul kharim and he is assigned to collect the money from 6 online
agents and 9 offline branch/agencies.

Cities
We can create city names from this from and city name should be a unique.

In this we can see the total cities list which we have created. We can know which
are active and which are not active. When we click on show link it will display the
details of the individual city which will be displayed.

City name comes all over the application if the status is YES. If it’s NO
City name doesn’t come in application.

Coupons:
Coupon is nothing but cash
In this, when we cancel the booked tickets without getting the cash, the passengers

Page 27 of 41
will get the coupons for the same fare he have given for booking the ticket. This
coupon can be valid for one year from the date issued.

When we click on coupons link it will display the details of the individual coupons
which will be displayed.

Currencies:

In this, we can create the different types of currencies which status will be in active
status. The created currencies will be displayed in the drop down in booking screen.

Default stages:
Default stages are those where we can create the boarding and drop off stages for
the routes. It consists of land mark, contact person details etc.
From here we can Update and delete the stages details.

Page 28 of 41
Destination details:
We can get all the destination cities of all routes and we can get the details when it was
created and when it was updated.

Page 29 of 41
Dynamic hot offers:

If any new routes, coaches or any offers are introduced those all are present in this dynamic
hot offers. It may be either in active status or inactive status. We can change its status by
using edit link.

Expenses/Incomes list:

This will give us total data related to the total expenses like tea, stationary items, electricity
bill, breakfast, dinner etc.
We can get the details of incomes like pitty cash, booking amount, bus filling etc.

Page 30 of 41
Feedback received:
Here we can see the all feedbacks received by the passengers and their e mail id’s etc.

Gallery:
In this gallery, bus related pictures can be uploaded and about the description of the bus
and its interiors etc. Public users can see bus gallery from public website.

Page 31 of 41
Helpline:

In this helpline the contact numbers will be updated along with contact persons. These
numbers will be printed on Passenger tickets & Reservation Charts. For ex: you can use
your branch/partner agent numbers as helpline numbers.
Public user can see these details by opening Contact details in public website

Layout designs:
This is used to store the designs regarding any seat arrangements and the coach layouts
etc. we can only view and delete those layout designs.

Page 32 of 41
Notification types:
This is used to manage the sending of sms, emails & inbox notifications regarding various
cases like booking, cancellation, reservations, charts, ticket cancellations, and about the
services etc.

Offer coupons:
Offer coupons are those which are used to provide offers for the users who are booking
tickets.
Admin can create different types of Offers which are like
1) Round Trip with particular period for minimum seats
2)

Open Ticket coupons:

Open ticket coupons are those which are generated when the booked ticket is cancelled.
When the ticket is cancelled, instead of giving the ticket fare back, one coupon will be given
to the passengers have same ticket fare amount which is valid up to one year from the date
of issued.
This coupon will be mailed to the passenger mail id.

Page 33 of 41
Privilege cards:

Privilege cards are those which are printed by the operators. These coupons will be sold to
some customers which will give some discount for their bookings. These cards will have
certain expiry date.

Privilege masks:

Privilege masks are the privileges to particular role type like Travel system admin, Ticket
booking officer, Accountant etc.
According to their role the privileges will be enabled. The different role types will be selected
from the drop down in the privileges masks tab.

Regular employees:

Regular employees are those who will be working for the services that are running. There
are different types of employees like driver, cleaner, attendant etc.

Reset passwords:

This is used for resetting the password, it means changing of the passwords. It should be
done when requested from the user. It can be accessed only by owner, admin. No other
cannot access. The different users can be selected from the drop down.

Roles and privileges:

These roles and privileges are assigned to different users like admin, travel system admin
based on their role type.

Sms marketing:

Show SMS Marketing Link only for passengers

In this functionality there are two links while sending sms, they are sms marketing for
others and sms for our passengers.

If we click sms marketing for our passengers, then we get two categories like cargos
and tickets.

If we select the tickets button, travel date and issue date buttons be displayed. According
to selected buttons the data is displayed. If there are no bookings in selected dates then the
phones numbers are not displayed. If we don’t want to send the sms to some agent’s
passengers, then we have to select that agent in the drop down.

Page 34 of 41
If cargos button is selected, only from and to date is displayed.

If we select sms marketing for our passengers, only two fields are displayed. In this we
can enter the phone numbers randomly to whom we want to send the sms.

Marketing message will be up to 150 characters including website name. If the message is
more than 150 characters it will take that message in next message.

Terms and conditions:

In this we can add the terms and conditions of the operators in which the passengers should
follow before and at the time of travelling. This will be printed along with the ticket print.

Testimonials:

Testimonials are just like feedbacks received from the passengers regarding the services
provided by the operators. So that according to their suggestions operators can improve
their services.

Website content:

This content consists of the date related to the website of the operators like seabird, SRS
travels etc. It consists of privacy policy, about us, terms and conditions etc.

Users Management

3. Setting up of Users
● Click on Users tab
● Click on Create New link to create a new user.
● Fill all the fields and make sure the information entered is accurate.
● Make sure e-mail and phone numbers are filled in correctly.
● Make sure you select the correct Travel Branch for this new user.
● Select the Role Type as Admin, Booking Officer, and Owner.
○ How many Admins and Owners can be created is controlled by bTx
when the Travels is setup for the first time. This is mainly done for the
Travels security reasons to control how many Admins and Owners
are required.
○ Booking Officers are unlimited.
● Refer to the Roles & Privileges section on who can do what with these
roles types.
● Click Create to create a new user
○ On successful creation of a new user, the system will send invitation e-
mail to the user asking him to setup a password for himself.
○ Once the password is setup, he will have to login with his login id and
password.

Online Agents
1) Normal Agent

Page 35 of 41
 2) Tie-up Agent
3) Agent Details
4) Different accounts like Pre/Postpaid, Credit limit, Notify limit

Normal Agent:

Normal agent is the online agent in which he can do reservations through online
booking.

Tie up agent:

Tie up agent is also the online agent in which he can get some more preferences
than normal agent. Any online agent can become tie up agent which can be made by
admin or owner.

Agent details

For online agent:

In this agent details, if we select the online agent we can give commission as default
type, fixed and percentage type etc. and so many fields like notify limit and credit
limit, allow cancellation. These types of preferences will be there if we select the
online agent.

For online tie up agent

In this agent details, for tie up agent can get more preferences compare to online agent
in which he can get zero percent cancellation, sms option, phone blocking, updating of
ticket and shifting the passengers etc.

Commission levels
a) Route level commission
b) Agent level commission

Route level commission:

Route level commission is the commission that is given while creating the routes in routes
and fares link.

Agent level commission:

Agent level commission is that it is given in agent details, it may be fixed, percentage or by
default types etc.

Page 36 of 41
Different accounts like Pre/Postpaid, Credit limit, Notify limit:

Pre paid amount:

Prepaid amount is that the agent will pay certain amount like 10000, then he can do the
bookings until 10000 amount gets completed. Once the amount gets completed again he
should pay the amount to do further bookings.

Post paid amount:

Post paid amount is that the agent amount will be get credited by certain amount like
15000,he can do bookings up to 15000 and his balance will be shown in negative, it means
he should pay that amount.

Notify limit:

Notify limit is that, if agent got credited with 10000 and if we give notify limit amount as
6000, then when the balance gets to 6000 notification will be sent to the agent regarding
the amount details.

Trip codes:

If there is trip allotted for Bangalore to goa and return to Bangalore like Bangalore-Goa-
Bangalore. It can be mentioned as BGB. While returning from goa they will collect the
booking amounts from offline branches.

Lock account:

Here we can get the total details of the users regarding their account transactions. It is used
to lock the account once the transactions have been completed. These transactions consist
of bookings, cancellations, offline payments, expenses and incomes.

Once we click the done link it gets lock link and if we click the lock it gets locked and
further transactions cannot be done.

4. Reports
Reports can be viewed, printed, and downloaded as PDF by clicking the export to CSV
link. There are different kinds of reports in which we can get all the details regarding
the reservations, amount etc.

Amount collected by you:

This report will explains about the total amount collected by a person who had done

Page 37 of 41
the reservations and like journey date, status, passenger details and amount etc.

Bus service collection:

This report explains about the amount collected by any service in which it consists of
service name, travel date and coach number etc.

We can view this report by selecting the service from the drop down and by selecting
the date range and also service number.

Bus service tie up report:

This report can consists data when the bus service is assigned to tie up agent and tie
up operator.
We can get the data according to the selected options like service, operator, by
selecting by either all, received and due.

According to this selected options we can get all the data regarding this report.

Business summary report:

This report explains about the total revenue like regular revenue, charter revenue, and
cargo revenue etc.

We can select according to the date range and service type for specific data.

Coach usage report

In this report we will get the data about the coach used and how many times it is used
for any particular day by using any date range.

Daily collection:

In this report we can get the data about the total amount collected by one service or
for all services based on selected date range like tickets amount, discount and refund
amount etc.

Data backup export report:

In this report we can totally track the data of all reservations, about services, what
type of reservations has been done and total records will be stored in this report.

Detailed reservation charts:

In this report, we can data regarding total details of the reservations like pnr no,
issued details, booked details and all types of bookings done.

Detailed tie up bus report by Issue date:

Page 38 of 41
This report gives the data regarding details of tie up bus report based on operator and
branch with any date range.

E-Tickets collection:

This report gives total details of the bookings done by the e-ticketing which can be
filtered by travel date and issue date and also selecting by services and date range.

Multi currency report:

This report gives total description of different types of currencies and currency values
used while bookings and we can get data by group by currency by date range by
based on travel date and issue date.

Occupancy report:

In this report, you can see the occupancy percentage, Seats Availability and Loss of
Not filling. The status is based upon Reservation status.

Offline Branch/Agent collection:

You can see the complete collection of Offline branches/Agencies by Travel Date.

Payment due report:

In this report, we can get the agent’s amount details about the amount to be paid
which is in pending.

Payment received report:

You can see the complete amount paid by Offline branches/Agencies/Online Agents.

Profit and loss report:

In this report we can get total net collection by either loss or profit collections. we can
select by coach and service no’s. and by cities.

Tickets blocked by you:

In this report, we can get the data regarding the total seats that are blocked with
complete details like ticket no and passenger details etc.

Tickets booked by you:

In this report, we can get the data regarding the total seats that are booked with
complete details like ticket no and passenger details etc.

Page 39 of 41
Tickets cancelled by you:

In this report, we can get the data regarding the total seats that are cancelled with
complete details like ticket no and passenger details, cancellation charges etc.

Tickets issued by you:

In this report, we can get the data regarding the total tickets that are issued with
complete details like ticket no and passenger details, booked for, and service.

My settings:

This can be viewed only by the logged in user. Here he can reset his password, can
update his contact details like mobile number, address, city and country etc.

Page 40 of 41
Page 41 of 41