Annexure

Logistics Survey
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Details of the Organization

Name: ___________________________________________________

Location:_________________________________________________

How long are you there in Business? _____________________Years _______________

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1. Which are the various Logistics Services you offer?

Freight  Warehousing  Crossdocking 

Network Design  Other Value Adding Services if any

2. What is the mode of decisions regarding the operations?

Strategic 󠆶󠆶 Tactical 󠆶󠆶 Operational 󠆶󠆶

3. Which is the area of the activity, that organizations feel best in their service?

Freight  Warehousing  Crossdocking 

Network Design  Other Value Adding Services if any
 4. Number of employees in each type of the service rendered

S Divisions / Number of Employees in your various Total

l. logistics division
N Functional area
o. Freight Wareho Network Crossdocki Other
using Design ng

1 Top Management

2 Operations

3 Accounts/Finance

4 Marketing/Sales

5 Human Resources

6 Others if any

5. What are the locations to which your company caters to?

i) Asia ii) Europe iii) USA iv) Australia v) Africa vi)Russia
vii) Within Middle East only viii) State if any other locational specialization

___________________________________

___________________________________
6. Which division of logistical activity earns the maximum rate of profit?

Rate them on Scale of 10

(Best 10 Average 5 Worst 0)

Freight

Warehousing

Crossdocking

Network Design

Any Other
(specify)___________
7. Please rate the service offered by your organization

Excellent Good Fair Poor Very Poor

Ease of Service

Client handling

Customer Service

Website Information

Employee Efficiency

8. What is significant lead time in days for each consignment and Number of service
executed last year. (Kindly mention with previous year’s data)

i)Number of ii.) Number of transport

Service Executed orders that have been
in last year (2018) executed, such that the
delivery is on time as
Service per the agreed lead
time?

Freight

Warehousing

Crossdocking

Network Design

Value Adding

9. What is the average elapsed time between the time of receiving order from the
customer to your firm to release the item from the ware house and the time the
item is ready for moving from the ware house with proper documentation.
________________________ Days
10. Were there any shortage / excess of stocks noted, in the last verification done?

No shortage / excess of stocks noted 

Shortage of stocks noted 

Excess of stocks noted 

11. What is the total number of customer complaints received in each division last
year?
______________Number

12. How your organization follow up to retain the customers

(Put Number 1 on desired coloumn)

No. Method Number

1 Phone Call

2 New Service Intimation to Customers

3 Gifts

4 Email

5 Fax

6 Other methods if any ________________

13. Does the organization has proper system for handling customer handling, and
does customer know whom to contact when a problem arises, ascertain the level
of satisfaction, feedback by customer and is customer suggestion given
preference in the organization?

Sl No. Service Rating(1-5)

1 Proper System

2 Customer Know
3 Contact Whom
4 Customer Feedback
5 Customer Suggestion