Effective Communication for

Complex Problem Solving

Program Proposal
 Logical Framework Analysis

Activity: Output: Outcome:

Enhanced competences in
terms of:
Experiential Learning:
24 Hours Challenges • Coordinating with
Others
• Judgement and Decision
Making
• Complex Problem
Solving
1. Improvement of
participant’s interpersonal
skills
2. Improvement of
participant’s ability to
manage resources in terms of
complex problem solving
Goal
Executive Officers with the
ability to solve complex
problem by using effective
communication.
 Methodology

Main Method
The main method of the program is Real-life Why?
Experiential Learning, where the participants will This is one of the most effective learning method in
interact with external parties to accomplish the terms of soft competencies improvement.
challenges. Afterward, the insights gained along the
process will be discussed during the de-brief session.

Real-life Experiential Learning

In-class Simulation

Lecturing/ In-class Session

 Methodology

Main Method
Real-life Experiential Leaning that will be used in this program is 24 Hours Challenge.
The participants (in groups) will be given four complex challenges that needed to be accomplished
using limited resources (no mobile phone and personal money).
These challenges aim to enhance targeted soft competencies:

Coordinating Judgement and Complex Problem

with Others Decision Making Solving

Movie Making Challenge

Creating a short movie (7 mins 5 4 4
of duration) with certain theme
(ex: corporate values)
Executive Book Review
Presenting the given book’s
in front of the judges 5 4 3

Food for People

Cook and serve food for a
minimum of 40 people in a 5 5 5
certain communities

Learning from Inspiring Leader

Learn and create short biography
of chosen informal leaders by 5 5 3
meeting them in-person.

*the score indicated the relation between targeted competencies and the challenges (in a scale of 1-5) - 5: highly related
 Po r t f o l i o

Why 24 Hours Challenge?

This challenge aims to grow and bring the participants out of their comfort zone.
In the end, the participants will experience perspective-changing moments rather than just a cognitive knowledge improvement.
During the de-brief session, the participants will be guided to contextualize the insights gained
to their daily life/ activities.

Because of it’s impact and uniqueness, this method has been used
by several state-owned companies and start-up in Indonesia.

24 hours challenge for Bukalapak Leadership Development Program (Manager

Level) and PT. PLN Persero Millennials Soft Competencies Development Program
 Details

Flow of 24 Hours Challenge

The participants are encouraged to manage all resources (time, budget, people) by their own. They have to coordinate, solve difficult
problem, and make decision in a limited time to accomplish the challenges. Here are the flow of activities:

4. Gathering Resources
1. 24H Challenges Briefing 2. Team Coordination 3. Presentation Time Booking (Funding)

6. Challenge Result 7. Finishing another challenges 8. If the team failed, they

5. Executing the Challenges Presentation (repeat step 4-6) could ask for remedial.
 Details

Scoring of 24 Hours Challenge

SCORING SYSTEM

Performance score of each challenge will be ranked based on specific criterias by the judges from peopleshift. The challenge
ranking will determined the score gained by the group. The scoring system aims to encourage the participants to go extra
miles in executing the challenges given.
Details

Four Challenges During 24 Hours Challenge

Criteria : The team has to create short movie with the duration of 7 minutes.
Challenge : The team should shoot the scene outside of the training location. Hence, they are
encouraged to interact, communicate and collaborate with external parties, for
example, they should ask strangers to become supporting actor/
Movie Making actress or asked for permission to shoot the scene in certain location.
 Details

Four Challenges During 24 Hours Challenge

Criteria : The team has to read and understand the content of chosen book and present them in front of the judges.
Challenge : All team member have to understand the content and context of the book. In the end of the presentation
session, there will be substance test (multiple choice questions) for each team member, and the team should get a
minimum of 70 average score.
Executive Book
Relevance : In term of communicating for complex problem solving, participants needed to have a broad knowledge in
Review
order to make an accurate decision. The following listed book is carefully selected to enhance leadership skills of
the participants.

*Note: The books are being chosen by peopleshift according to Goodreads review. The books consisted of self development, leadership,
coordination, communication and building productive team theme.
 Details

Four Challenges During 24 Hours Challenge

Criteria : The team has to serve foods (with certain criteria, with a minimum budget of Rp 25.000/ pax) to a
minimum of 40 people from certain community
Challenge : The team should do fund-rising, buying the ingredient, cook, and serve the food in a very
limited time. They should also coordinate and communicate with communities to serve the food.
Food for People
 Details

Four Challenges During 24 Hours Challenge

Criteria : The team has to contact, meet, learn, and create short biography of informal leaders assigned by peopleshift.
Challenge : They need to have a good communication and negotiation skills to make an appointment, meet and learn from
the leaders.
*The Inspiring Leaders being chosen by peopleshift shown a big vision, belief, and leadership values concerning with people, change and
Learning from contribution. This kind of leadership qualities could be a good examples, so the participants could be inspired to enhance their leadership skills.
Inspiring Leaders
 Details

Four Challenges During 24 Hours Challenge

After finishing each challenges, the team has to present their result and process to the judges from peopleshift in the given time slot.
The presentation booking will be been done in the beginning of the challenges.
They need to think strategically, because each slot requires price that will deduct the team final score.
Rundown

DAY 1 DAY 2
BASIC KNOWLEDGE SOFT COMPETENCIES IMPROVEMENT

08:00 – 10:00 • Program Introduction

• Module 1: Basic Principles of
Communication
24 Hours Challenges
10:15 - 12:15 • Module 2: Communicating for
Complex Problem Solving
• Briefing 24 Hours Challenges

• Debrief: 24 Hours Challenges

13:15 – 15:15
(Insight and Lessons Learned)
24 Hours Challenges

15:45 – 17:45 • Wrap-up and Closing

19:30 – 21:30
 Te a m

Here is our project team

Program Director : Dr. Arief Munandar

Project Officer : Khalid Nur Fahman, S.T.

Trainers : Dr. Arief Munandar
Ferry Fibriandani*
Content Staff : Haitsam Shiddiq Siregar, S.Si
Sandy Sugandhy, S.T.
Team Coach* : Muhammad Syibbli, S.Psi.
Faiz Agung Baskoro, S.Psi.
Ilham Anggi Putra, S.Psi.
Defriyansyah Amin, S.Psi., M.Psi.
Stefani Emanuella, S.Psi.
Supporting Cameramen : 5 Cameramen***

*optional
**the cameramen will support each team during 24 hours challenge (movie making) to ensure that they could focus on
concepting rather than doing some technical works.
 Tr a i n e r P r o f i l e

Education
▪ Bachelor of Economics – Universitas Indonesia
▪ Master of Economics – Universitas Indonesia
▪ Doctor of Sociology (Political and Organizational Sociology) – Universitas Indonesia

Activities
▪ Founder of Shafa Community
▪ Founder of Rumah Peradaban (Leadership Scholarship)
▪ Founder of peopleshift

Work Experience
▪ Chief Operating Officer & Senior Consultant,
Rumah Perubahan, Prof. Rhenald Kasali (2016-2017)
▪ Director of Operation & Senior Consultant,
PT. Prima Kompetensi (2011-2016)
▪ HR Manager and Managing Director at other companies. Dr. Arief Munandar
 Tr a i n e r P r o f i l e

Education
▪ Bachelor of Industrial Engineering – Telkom University

Work Experience
▪ Account Manager, PT. Telekomunikasi Indonesia, Tbk. 1997-2002
▪ Director, PT. Inbriza Com 2003-2005
▪ Head of Customer Management, PT. Excelcomindo Pratama 2007-2009
▪ Chief Operating Officer, Teleperformance Indonesia 2009-2010
▪ Director, COPC Asia Pacific Inc 2010
▪ Chairman & Co-founder Coaching Indonesia 2011-2012
▪ Chairman Chakra Lestasi 2012-Now
▪ Chairman and Founder Remedi Indonesia 2009-Now

Ferry
Dr. Arief
Fibriandani
Munandar
*optional trainer. Included in standard package
 Pr i c i n g

Investment

Items Included Item Excluded Deliverable Investment

▪ Training tools & equipment ▪ Trainer and supporting team • Executive Report Investment for 35
▪ Trainer and supporting team accommodation participants:
▪ Training material (soft copy) ▪ Training Documentation Soft
▪ Certificate Copy (Photo and Video)
▪ Polo shirt for participants Rp 192.500.000
▪ Insurance for participants
▪ Tax
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