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QUALIFICATION
UNIT OF COMPETENCY
MODULE TITLE
Welcome to the module in Work in a team environment. This module contains training
materials and activities for you to complete.
You are required to go through a series of learning activities in order to complete each
learning outcome of the module. In each learning outcome there are Information Sheets,
Resource Sheets and Reference Materials for further reading to help you better understand the
required activities. Follow these activities on your own and answer the self-check at the end of
each learning outcome. Get the answer key from your instructor and check your work honestly.
If you have questions, please don’t hesitate to ask your facilitator for assistance. Your
facilitator will always be a available to assist you during the training.
The goal of this course is the development of practice skills. To gain these skills, you
must learn basic concepts and terminology. For the most part, you’ll get this information from
the Information Sheets and TESDA Website, www.tesda.gov.ph.
This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum supervision or
help from your instructor.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Suggested references are included
to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He / she is there
to support you and show you the correct way to do things.
You will be given plenty of opportunity to ask questions and practice on the job. Make
sure you practice your new skills during regular work shifts. This way you will improve both
your speed and memory and also your confidence.
1. Read information sheet 1 If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
3. Read information sheet 2 If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
5. Read Information sheet 3 If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
In a team, the shaper role is performed by people who are dynamic and relish challenges. Rather
than quit when faced with challenges, shapers maintain a positive mental attitude and strive to
find the best ways to overcome challenges facing the team. Shapers are extroverts and possess
great interpersonal communication skills and work toward motivating other team members.
People who play the implementer role in a team are those who actually get things done in the
team. They are practical, efficient and well-organized. Implementers turn the team’s ideas and
thoughts into actual plans. Because of their conservative nature, implementers are rather rigid
and slow to accept change in a team.
Finishers have an eye for detail. In a team, they're regarded as perfectionists because they're the
ones who detect errors or omissions and strive to ensure that the team adheres to deadlines.
They're neat and self-conscious and worry at the slightest sign of a problem. Finishers also have
a problem with delegation; they would rather be overwhelmed than share their work with
others.
Coordinators are seen as possessing the traditional team role. They're mature and confident in
nature and possess great listening skill. They guide the activities of the team to what they identify
to be the team's obligations. Coordinators are good at delegating duties, but they may be
manipulative when it comes to directing the team toward what they perceive to be its goals.
Team workers are the people who ensure the team remains united. They work toward resolving
conflict or issues affecting the team’s dynamics. Team workers are very supportive of other team
members and are thus popular within the team. Team workers are known to be non-committal
during decision making because they don’t want to be seen as taking sides: they put team
cohesion ahead of their decision-making abilities.
Resource investigators are inquisitive and enthusiastic in nature and possess great negotiating
and networking skills. They are extroverts, which makes it easy for others to relate to them.
Through their networking skills, resource investigators develop external contacts and negotiate
for the team's resources. They are quick thinkers and good at getting information from other
people.
These are the critical thinkers in a team. They're serious minded and cautious in nature. Rather
than rush into decision making, they prefer to critically analyze information before making any
conclusions. Monitor-evaluators lack the energy to motivate other team members and are
deemed to be slow in decision making.
Workers with expert knowledge in a particular area comprise the specialist role. Their
contribution to the team is limited only to their area of expertise. Their priority is in maintaining
their professional standards. Though they show great pride in their area of expertise, they show
little or no interest in the expertise of others. Because of their expert knowledge, they're
indispensable members of a team.
Plants are innovative members of the team. They come up with original approaches and ideas
that help the team in solving problems or overcoming challenges. Plants are introverts in nature
and possess poor communication skills. Plants prefer to work alone. They react well to praise
but are greatly affected by negative criticism.
1. Shaper
2. Implementer
3. Completer/ Finisher
4. Coordinator
5. Team Worker
6. Resource Investigator
7. Monitor-Evaluator
8. Specialist
9. Plants
In essence, a transparent and open form of communication addresses the employee’s need to
feel that what they have to say has value. It is what makes employees feel that they belong in
the organization. Work then becomes meaningful because the employees know that what
they contribute affects the organization that they are affiliated with.
It is thus essential for staff to discuss the organization’s philosophy, mission and values, from
time to time during retreats, meetings, etc to ensure that everyone knows what they’re
working for other than their paychecks. Having open discussions get people involved and
allow them to share their views and perspectives on how to achieve company goals. After
which, the management side will give their own perspectives on how to fulfill the
organization’s mission
Such two-way open communication will eventually break down the hurdles present in
hierarchical or bureaucratic organizations. At the end of it all, it promotes trust in day-to-day
interactions between co-workers, as well as between subordinates and supervisors.
This is when employees will not be afraid to suggest ideas to improve the work processes,
thus benefiting everyone in the organization in return.
2. Work-Life Balance
There has to be some sort of balance between work and personal life. In general, having that
sense of balance will improve job satisfaction among employees because they will feel that
they’re not overlooking the other areas of their lives that are, if not more, important to them
than work.
When employees fulfill their various needs and goals in life, such as those of family, friends,
spiritual pursuits, self-growth, etc, they can then feel more confident about themselves and
perform their best at work. Apart from that, employees that are exposed to more experiences
in life outside of work can use what they’ve gained and apply that to their work.
In other words, work-life balance can promote creativity and out-of-the-box thinking.
‘Good’ employees or workers are often defined as those who put in loads of effort and
sacrificed their personal time in order to perform well in their work. Some employees are simply
workaholics who would rather neglect other aspects of their life for work.
Managers have a responsibility to show that this is not right, by rewarding employees who
maintain good work-life balance habits (e.g. leave work on time) and can still perform well.
In this case, the organization may adopt a firm stance on work-life balance by educating
employees on the benefits of having such balance in their lives or even include it under their
mission statement.
A training and development-focused organization has a clear roadmap for training their
employees to sustain and enhance the productivity of the organization as a whole. Essentially
speaking, there are two kinds of skills that can be developed: hard skills and soft skills.
Hard skills: impact work productivity directly e.g. knowledge of a new database
management system
Soft skills: interpersonal skills which could affect the morale of the organization.
A positive work environment would have routine trainings to improve efficiency and instill
positive attitudes among employees.
Activity
Group yourselves by three, write down the advantage and disadvantage of the characteristic
of work environment.
Advantages Disadvantages
1. 1.
2. 2.
3. 3.
Objectives are planned and structured goals. These goals are used on career resumes, in the
workplace to improve environment and collaborations and in the classroom to improve the
learning process for students. Professional objectives can be created for teamwork situations to
set a guideline and goals, whether in the workplace, classroom or other situations where
teamwork is important.
Identification
_____________1. This particular objective lets other speak out and share their perspective, so
everyone has the opportunity to contribute.
___________2. An objective that many employers often desire on any given project or task
is that both the budget and the given deadline are respected and kept.
_____________3. This means performing tests, gathering research and doing everything
possible to continuously improving the product.
_______________4. This objective ensures that no one will take the decision personally and
work hard to complete the manager’s vision.
A critical issue that can impede the success of teams is a lack of clarity regarding the roles,
responsibilities, and expectations of the various agencies and/or individuals who compose its
membership. This exercise is designed to assist team members to understand more fully their own roles
and responsibilities in relationship to the work of the team, and to provide them with an opportunity
to share their expectations about the roles and responsibilities of others.
Because it can be difficult to understand fully the distinction between a role and a responsibility, please
keep the following definitions in mind as you move through this exercise.
Roles — Generally, roles are the positions team members assume or the parts that they play in a
particular operation or process. (For example, a role an individual might assume is that of facilitator,
or communications liaison).
Responsibilities — On the other hand, responsibilities are the specific tasks or duties that members are
expected to complete as a function of their roles. They are the specific activities or obligations for
which they are held accountable when they assume—or are assigned to—a role on a project or team.
(For example, some of the responsibilities of a person in the role of team facilitator might include
making sure that meeting agendas reflect feedback and input from all members, that the meetings start
on time and end on time, and that all members have opportunities to contribute to discussions.)
Team members are selected because they have particular skills that are required to complete
project tasks. Examples include specialists in business or technical disciplines, or an outside
supplier.
The Team Member’s role is to successfully perform the tasks that have been allocated, keeping
the project manager informed of progress as well as any issues that may arise.
The role often requires team members to work on their own initiative in areas where they are
the ‘experts’. This places the responsibility on them to manage their own day to day work,
recognize the authority of the Project Manager and report to the Project Manager as
appropriate.
Team membership often changes as a project moves through its development. This means
there are frequently two types of team member:
1. Core Team Member - a full time role on the project but not necessarily for the
duration of the project.
2. Extended Team Member - a part time role on the project . These team members will
usually have their regular job to do, or they may be from an outside company.
A team leader is selected by the quality council, sponsor or the team itself.
2. He ensures that all members participate during the meetings and he prevents members from
dominating the proceedings unnecessarily.
5. He prepares the agenda of all meetings and ensure necessary resources are available for the
meeting.
6. Team leader ensures that team decisions are taken by consensus rather than unilaterally.
Facilitator is not a member of the team. Yet his role in the team is indispensable.
1. Facilitator supports the leader for facilitating the team during initial stages of the team.
4. He provides feed back to the team concerning the effectiveness of the team process.
1. Team recorder is selected by the team leader or by the team and may be rotated on a
periodic basis.
3. He presents the documents for the team to review during the meeting and distribute them
as ‘minutes of the meeting‘ afterwards.
1. Time keeper is selected by the leader or by the team and may be rotated on a periodic
basis.
1. Team member is selected by the leader, sponsor, or quality council (or) is a member of a
natural work team.
2. He should actively, participate in meetings and shares knowledge, expertise, ideas and
information.
5. He should be enthusiastic.
8. He should carry out assignments between meetings such as collecting data, observing
processes, charting data and writing reports.
Problem Solving
Summary: The group figures out how to juggle as many balls as possible.
Balls Represents: Classes, Relationships, Job, Family, Friends, Coach, Role on the Team, etc…
Everything that can feel like
one big juggling act.
Directions:
• Have your group form a circle.
• Introduce one ball to the group.
• Instruct the group to throw the ball to anyone in the group except for the person next to
Document No.: jav110818
Date Developed:
HILOT
E-JUVENEX’S (WELLNESS
NOVEMBER 8, 2018 Checked by:
ACADEMY, E-JUVENEX’S ACADEMY, INC.
MASSAGE) Developed by:
INC. NC II JOENATHAN A. VILLAVELEZ Revision #00
them.
• Once they complete the exercise have them do it again but this time keep introducing ball
after ball until the group
begins dropping them.
• They must throw to the same person each time.
• Stop the group and have them brain storm how they can handle the added balls.
Facilitator Notes:
• The goal is for the group to create a process for handling the additional balls.
• Time it to see if they can find a process to do it faster.
Effective teamwork is an important aspect of any organization’s success. There are many
benefits of teamwork, most notably, an increase in motivation from your employees. A recent
study by Stanford University showed that when people are treated as partners or team
members – even when physically apart – their motivation increases. Motivation from your
employees means more success for your company.
Developing an effective team in your organisation can seem like a simple and straightforward
task, however it can be difficult to execute and put into practice. Members of your
organization want to be able to believe in the process and realize the wonderful outcomes
that come from working together as opposed to individually; so it is up to the manager to
ensure that enthusiasm is garnered and nourished.
The most important building block to develop and effective team is communication, so it is
imperative to develop the necessary skills to communicate effectively with each other.
You want your employees to feel like they can put forth their ideas and express their feelings
in an open environment, but you also need them to be keen listeners who are prepared to
listen to the views of others. It can be easy for a team to fall apart quickly if its members favor
their own personal goals over that of the team.
To keep the teamwork fire going, you need to establish regular and open lines of
communication and monitor how the group interacts. Learning to communicate effectively is
An effective team is one that has cohesion, to do this your team members need to exhibit the
following skills:
Openness – Team members need to be willing to get to know each other and open up about
themselves, so they realized that they all have diverse backgrounds and interests. This helps
them to be more open to new ideas and differing viewpoints.
Trust – Team members need to trust each other enough to be comfortable with sharing ideas
and feelings. As this trust builds, team members learn to be honest and respectful in their
approach to each other.
Respect – It is important for the team not to focus on who to blame when something goes
wrong, instead they need to work out how to fix it and how to learn from the mistake.
Constructive feedback and mutual respect rather than blame will help a team achieve results
much faster.
Roles and responsibilities are clearly defined for each team member.
Several factors within an organization itself influence team effectiveness, including its
organizational culture, level of autonomy, and types of feedback mechanisms. But the factors
that influence the effectiveness of a team most directly stem from its internal structure and
processes.
To judge the effectiveness of their teams, leaders need to examine their teams' performances
and personal outcomes. Performance outcomes may be measured by products made, ideas
generated, customers served, numbers of defects per thousand items produced, overtime
hours, items sold, and customer satisfaction levels. Personal outcomes may be measured by
employee satisfaction, commitment, and willingness of members to stay on the team. Both
outcomes are important for the long‐term viability as well as the short‐term success of the
team.
Benefits of Teamwork in the Workplace
Activity
This planning exercise is very simplistic in its approach, but it teaches participants the
importance of planning, timing, and thinking on their feet. Each participant is given a single
sheet of paper and told that it’s absolutely necessary that they construct the tallest free-
standing structure in just five minutes using no other materials. After the five minutes and a
review of the structures, a discussion can be had concerning who planned out their structure,
who ran out of time, and what could be done differently next time.