ARTIFICIAL INTELLIGENCE

Real Solution

Shantanu Upadhyay
Principal, BCG

1st March 2017

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 0
 “I am sorry Dave, I’m afraid I can’t do that”

- HAL 9000,
2001 - A Space Odyssey
(Directed by Stanley Kubrick)

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 1
Digging deeper...

1 What is AI?

2 How is it playing out?

3 What's in store for the future?

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 2
For any machine to be called AI, it should either
think and/ or interact like humans do
General purpose

Adaptive
General Purpose
AI
context

Can it think like humans do?

Narrow / Limited
context

Narrow AI
Think
Pre defined

Automation

Transactional Context aware & natural

Interact

Can it interact with external world like humans?

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 4
 Current AI applications largely fall under the
Narrow AI realm...
General Purpose General purpose

Adaptive
Enabling Technologies
AI context
• Machine learning
(Reason)
Can it think like humans do?
Narrow / Limited
• Big Data IBM Watson HAL 9000 context
Sift Science (ML
technologies Fraud detection)
(Synthesize )
Narrow AI
Google Self
Think

Driving cars

IPSoft Amelia
Robotic process
automation
Pre defined

Automation Enabling Technologies

• Computer Vision
Runbook / (Observe)
Scripting
• NLP, Speech recognition
(Communicate)
Transactional Context aware & natural
Interact

Can it interact with external world like humans?

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 5
Key Technologies enabling AI
• Big Data (Hadoop,
Mapreduce, Nosql)
• Automated content
aggregation
• Knowledge models &
ontologies
• Cloud processing
• Knowledge graph traversal
Think
Interact
• Computer Vision
– Facial / Object
recognition
– Eye / Gesture tracking
– Speech recognition
– Image recognition
– 3D reconstruction
• GPUs
• Sentiment Analysis
Source: BCG Analysis
AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx
• Machine Learning algorithms
– Deep Learning
– Neural / Bayesian Networks
– Genetic Algorithms
– Sparse dictionary learning
– Clustering
– Decision tree learning
• Planning, scheduling &
optimization
• Ontology based reasoning
• Natural Language Processing
• Robotics
• Virtual Reality
• Q&A processing
• Dialog management
• Natural language generation
• Gesture Control
6
Digging deeper...

1 What is AI?

2 How is it playing out?

3 What's in store for the future?

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 7
Verticals are at different stages of AI-led
evolution
0 – 2 Years 3 – 5 Years 5 – 10 Years
Hospital Bed Mgmt, Appointment Predictive Healthcare Drug Discovery
Healthcare Virtual medical assistant & chatbot Patient Care and surgical Bots
Medical Diagnosis

Unmanned Aerial vehicles and Drones

Auto motive Assisted driving Self Driven Cars
and Transport
Predictive automotive health tracking Driver Quality assessment

Virtual personal assistants Q&A search

Technology Explicit content identification Image / Video Sentiment Analysis
Personalized Partner, activities and product search

Virtual ecommerce / Call center sales agents

Retail
Automatic checkout / cashier Self Configuring catalogues

Fraud detection, Optimized Lending

Banking &
Automatic KYC, Claim, processing Wealth / Investment Management bots
financial
Automatic Trading Real time pricing of financial products

Automatic quality control and predictive maintenance Robot assisted production and industrial robots
Industrial Production line simulation Smart supply network
Self organizing production
Legal document search, eDiscovery
and contract scanning Mineral Deposit Discovery
Others Accessibility to impaired
Utilities Real time decision making Agribots, Self driving logistics vehicles on tracks, Housekeeping bots

Re engineer Value Chain Transform Customer engagement Re imagine Offerings

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 8
 AI is making its presence felt in FS
Bank/FI Critical Process How AI is being applied

Routing inquiries Using voice recognition to verify inbound calls and

redirect customers to staff

Providing Account leveraging voice and image recognition to allow

access customers quicker access to their accounts

Detecting illegal trading Using ML/ NLP to monitor trader communication and
identify potential insider trading

Generating Customer Applying NLP to analyze complex customer records to

insights build specialize products

Developing Market Using ML/ NLP to analyze market news and earning
strategies reports to develop trading strategies

Improving Loan Process Using OCR/ ML to read and process loan application
UK Bank documents
efficiency

Detecting Fraudulent Leveraging NLP/ ML to check social media to

Major FI
Claims determine if customer claims are fraudulent

Source: BCG Analysis

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 9
Digging deeper...

1 What is AI?

2 How is it playing out?

What's in store for the future?...let's hear from the

3 frontlines

AI_Fintech_Shantanu_Upadhyay_Mar 1.pptx 10
 Thank you

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