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DOCUMENT REFERENCE NO.

SEJ/AG/01

EDITION 01 DATE 15 MAY 19

REVISION 00 DATE

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AMOS GUIDELINES

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Production of this Document is


Authorized By:

POST HOLDER QUALITY

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AMOS GUIDELINES SEJ/AG/01

PREFACE REVISION 00 15 MAY 19

Table of Contents
P.1 Record of Revision .................................................................................................................................................................... 2
Introduction ....................................................................................................................................................................................... 5
Section 1: Basics of AMOS ................................................................................................................................................................. 6
1.1 How to use AMOS.................................................................................................................................................................... 6
1.1.1 Mouse functions ............................................................................................................................................................. 6
1.1.2 Tooltips ............................................................................................................................................................................ 6

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1.1.3 Tree data structure .......................................................................................................................................................... 6
1.1.4 Links ................................................................................................................................................................................. 6

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1.1.5 Wizards ............................................................................................................................................................................ 7

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1.2 AMOS Main Screen .................................................................................................................................................................. 7
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1.2.1 Using HELP menu in option menu bar.............................................................................................................................. 8
1.2.2 Using dropdown key in particular modules. .................................................................................................................... 9
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1.3. How to Apply for AMOS Access (new/change of access). ...................................................................................................... 9


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1.4. AMOS General Familiarization in Induction Training ........................................................................................................... 10


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1.5. AMOS Process Documents ................................................................................................................................................... 10


1.6 AMOS Login Deactivation and Reactivation .......................................................................................................................... 10
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Section 2: AMOS Support Center .................................................................................................................................................... 11


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2.1 Technical Assistance using APN 869 ...................................................................................................................................... 11


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2.2 Dedicated Support Center ..................................................................................................................................................... 11


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2.3 AMOS Backup Policy .............................................................................................................................................................. 11


2.3.1 Automated Back Up........................................................................................................................................................ 12
2.3.2 Failover Server ................................................................................................................................................................ 12
Section 3: AMOS Activities .............................................................................................................................................................. 13
3.1 Workorders, Workpackages and CRS .................................................................................................................................... 13
3.1.1 Workpackage Summary.................................................................................................................................................. 13
3.1.2 Workorder ...................................................................................................................................................................... 15
3.1.3 CRS through AMOS ......................................................................................................................................................... 15
3.2 Pickslips and Material Issuance ............................................................................................................................................. 16
3.3 Label Booking ........................................................................................................................................................................ 16
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AMOS GUIDELINES SEJ/AG/01

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3.3.1 Rotables Label Booking (APN 150) ................................................................................................................................. 16


3.3.2 Repairable Consumables Label Booking (APN 1206) .................................................................................................... 17
3.4 AMOS Mobile ........................................................................................................................................................................ 17
3.5 Workorder Reopening ........................................................................................................................................................... 17
3.6 Workorder Correction ........................................................................................................................................................... 20
3.7 Workorder Administrative Closure (Void) ............................................................................................................................. 22
3.8 Zero Hour Failure Component Label Booking ....................................................................................................................... 23

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AMOS GUIDELINES

REVISION 00 15 MAY 19

Introduction

AMOS, Aircraft Maintenance and Engineering System, is a complex integrated software package that
manages the maintenance, engineering and logistic functions of aviation companies. The software has
been developed by the IT department of SWISS, that is to say a powerful online system has been
designed in direct communication between IT specialists and aviation engineers, mechanics and
technicians. The software analysts and programmers profit thus from the early information about trends
in the aviation industry due to their insider position within an airline.

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AMOS covers by large all business functions with regard to aircraft maintenance & engineering. With its

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system's modular architecture, AMOS is a completely integrated programme that maintains everything

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you need in order to maintain and access information anytime. Data has to be entered only once, which
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reduces inconsistencies and increases productivity and data quality.
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Section 1: Basics of AMOS

1.1 How to use AMOS

1.1.1 Mouse functions


 Click is a left-click.
 Right-click is a right-click.
 Double-click is quickly left-clicking twice.
 Drag & drop is a left-click and continue to hold down the left mouse button and then move

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your mouse.

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 When text is blue and underlined, this usually means it is a link. Click to bring up a shortcut

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menu.

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Hover your mouse is to move you on-screen mouse pointer over an object on the screen but
not click it.
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Note: A right-click in various areas will usually bring up a shortcut or context menu specific for that
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area.
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1.1.2 Tooltips
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Hover your mouse pointer over an item (icon, button, field, etc.) and a helpful tooltip may appear.
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The tooltip contains useful information about the item your mouse pointer is above.
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1.1.3 Tree data structure


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Standard in computer data structure is a tree or hierarchy system represented with "+" and "-". Click the
plus symbol to open/expand an item and see the sub-items. There can be many levels. Click the minus
symbol to collapse the lower items.

1.1.4 Links
A link, or hyperlink, is a pointer or reference to data that you can directly follow with a click. In AMOS, a
click usually opens a shortcut menu with possible actions.

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AMOS GUIDELINES

REVISION 00 15 MAY 19

1.1.5 Wizards
AMOS uses a software wizard or setup assistant for complicated tasks. You are offered a sequence of
dialogue windows that lead you through a series of well-defined steps.

Note: Wizards in AMOS are dynamic. Depending on the choices you make, later steps can change.

In the dialogue window, the steps are shown on the left. The current step is in bold. At the bottom of
the main, grey pane, is a helpful hint written in blue. Within each step are selections or entries you can
make. The Next button remains inactive until all required tasks are fulfilled. You can also be prompted to

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make required selections. When the Next button becomes active, you have entered enough information
to finish the current step. Click Next to advance a step and only then can the list of steps change.

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Continue in this way for the rest of the steps. You can also click Prev to go back through the previous
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steps and make changes. If the Finish button becomes active, you have entered enough information to
finish the wizard even though you may not have completed all the steps. You can enter missing
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information or finish sub-tasks at another time. Click Finish and your work is saved and the task
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completed. You can be prompted with a dialogue window with several possible further actions. These
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actions include non-mandatory steps that were not completed in the wizard. Refer to Fields for
information concerning types of fields and how to enter data in them. Specific wizards are explained as
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tasks in the documentation for the relevant programs.


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1.2 AMOS Main Screen


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The AMOS interface has been designed to be as consistent as possible so you can learn how to use it
quickly. This section provides an overview of the major elements of the AMOS interface and
environment, such as menus and toolbars.

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REVISION 00 15 MAY 19

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NOTE: For more information one must refer HELP topics in title bar.
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Whenever we want to know more about the functionality of any button or module, we can use Help
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Module and can learn more about it. There are two ways from which we can refer help module.
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1.2.1 Using HELP menu in option menu bar.


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 Open the Help Menu on menu bar and click on the help option.
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 Choose the APN for which help needed.


 You can explore more details about the APN by click on its sub-component.
 You can search particular module in search view tab.
 You can take down the printable version of the modules.

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1.2.2 Using dropdown key in particular modules.


 Click on the dropdown button on top right corner of the module.
 Select the Help option from the list.
 Help option of that part module will be opened in the help pane.
 You can explore more details about that APN and for any other by click on its sub-component
and hyperlinks.

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1.3. How to Apply for AMOS Access (new/change of access).


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AMOS Access form is available online and on SpiceJet Library Form No: SJ/ENGG/184.
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Online AMOS Access Form link below:


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https://docs.google.com/forms/d/e/1FAIpQLSdMM7jYrx7Hd2aSo4OcjrpB0xvM24S0UYo5VvuocZnkK_Ob
_w/viewform?vc=0&c=0&w=1

The user submitting AMOS Access form has to specify his/her job roles and responsibilities. Upon careful
evaluation, the access rights shall be granted to the user as per guidelines set forth by PHCA, SpiceJet. A
list of all access rights granted to user is submitted to PHCA for his approval. Login Credentials are
created and shared with the user post approval.

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1.4. AMOS General Familiarization in Induction Training


All SpiceJet Engineering staff undergoes an AMOS General Familiarization training which is aimed at
providing general guidelines and training for operating AMOS. All basic functions are explained and a
live demonstration is shown during the training.

1.5. AMOS Process Documents


During AMOS Implementation phase, process documents for all departments were created which lays
down major functions of every department, and the steps to follow. However, as AMOS upgrades, some

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of these processes become obsolete and replaced by new ones. For such upgrades and changes, a UAT
(User Acceptance Testing) is conducted before version upgrade to ensure that all departments are well

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aware of the new processes. In case, user wants to learn about any process or step in AMOS, he/she

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may refer help menu of AMOS available under “Help -> Help Topics”. This help guide is refreshed and
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updated by Swiss-AS every time AMOS is upgraded. This help guide is an exhaustive manual to know
about each and every process/button/technique available in AMOS. This guide can also be exported as
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pdf and saved for future references and contingent situations.


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If user wants to perform an exact search for a process/technique, he/she can navigate help guide and
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use search option. Upon searching, AMOS presents all exclusive content related to the searched phrase.
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1.6 AMOS Login Deactivation and Reactivation


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If user does not log in for consecutive 30 days the login will be automatically disabled by AMOS Server.
This policy is in place to avoid unauthorized usage.
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The user then needs to send request to AMOS cell for reactivation of login through respective reporting
manager via email.

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Section 2: AMOS Support Center

2.1 Technical Assistance using APN 869


All AMOS Users have access to Technical Assistance module (APN 869) which can be used to raise
Technical Queries to other users/departments for assistance/queries. This module is beneficial as it
helps in tracking of pending/open/closed Queries. Any query generated in AMOS, also sends out an
email to the following personnel:

a. The User sending the query

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b. The User to whom query is assigned

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c. The Department email of the user to whom query is assigned. (not applicable to Line

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Maintenance)
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The user to whom Technical query is assigned to, is responsible to take necessary action on the query,
and arrange for closure. In case the query cannot be actioned upon by the user, it has to be reassigned
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to appropriate team. In case, the personnel to whom query is assigned is not available for duty for more
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than 48 hours, it is the Department Manager/Team Leader’s responsible to re-assign or take necessary
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action on the Technical query assigned.


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The query must be addressed within 48 hours of receiving.


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2.2 Dedicated Support Center


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There is a dedicated AMOS Support Center available in Company Headquarters at Gurgaon, comprising
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of AMOS Administrator(s) and other support staff. Support can be sought over email at
AMOSCELL@SPICEJET.COM or over personal interaction with the support team.

2.3 AMOS Backup Policy


Various departments of SpiceJet like ENGINEERING PLANNING, TSD, QD, SLD, LMD, MCC, Stores etc.
make use of the AMOS (Aircraft Maintenance and Engineering System) software for maintaining their
respective data as well as to plan and schedule / monitor various activities. In an event of fire, theft or
any other unforeseen mishap in the server room, complete data of AMOS would be compromised. It
therefore becomes mandatory to take necessary AMOS data backups once every 12 hours. The backup
data will be kept in a fire proof environment.

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2.3.1 Automated Back Up


Automated Back Up will be performed as per the schedule as specified below.
1. Daily backup plan – run at every 12 hour daily.
2. Transaction backup every one hour – run at every ½ hour.
3. Patch update – Every Monday scheduled at 00:00’ clock.

2.3.2 Failover Server


In addition to the above Live Database (AMOS production), SpiceJet also maintains AMOS failover

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Database which is an exact replica of the live database. Every half an hour, the live data base is copied
over the failover database automatically.

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Section 3: AMOS Activities

The various Modules in AMOS are as follows:

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3.1 Workorders, Workpackages and CRS ED
3.1.1 Workpackage Summary
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This report is used as a cover index sheet for a Workpackage and CRS (Certificate of Release to Service)
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statement at the Workpackage for an aircraft. It contains a list of all tasks (Workorders, Taskcards,
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Documents) assigned to the Workpackage.

It is used to sign off the workorders performed and to provide a complete overview.
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For easy understanding, AMOS has the capability to assign different status to the Workpackages which
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control the different type of actions which can be performed in a Workpackage.


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Workpackage Status Description


To be used by Line planning and Engineering planning while preparing the
Open work package. Certifying staff or Tech Records has no role, if work package
is OPEN
Change of status to Ready for Maintenance to be done by Line planning
and Engineering planning before releasing the package to Line
Ready for Maintenance maintenance or Base maintenance.
Under this status, no additional assignment of work orders is permitted
only de-assignment based on deferment approval is possible and Line

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maintenance and tech records (for Base checks) to close the work orders
and task cards in this status.
This status can be used by Line maintenance and Base maintenance while
In-Progress
the workpackage is being performed on aircraft.
Once the package is closed, reporting back from Line planning (for line
Closed checks) and engineering planning and TSD (for base checks) to be done
and status to be changed to closed.
Whenever, the package is created by Line planning but not released as

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Cancelled Final Work package to LMD then that package status needs to be changed

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to cancelled and no action is required by LMD.

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Whenever, the package is created by Line planning and released as Final
Workpackage but due to any reason the work can’t be performed by LMD
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then package status needs to be changed to Deferred & certifying staff has
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to provide work package summary mentioning “Deferred” with sign and


stamp to tech records. (g.: if package is prepared on VT-SLG for service
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Deferred check and ACMS & aircraft is planned to halt at DEL but due to urgent AOG
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requirement service check and ACMS couldn’t be performed the this


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deferment is applicable)
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Note: In case only service check is deferred but ACMS is performed then
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only service check to be mentioned as deferred on work package summary


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and other process flow will remain similar to normal work package.
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TSD & Quarantine Used by tech records during their document scrutiny process
Used by tech records when all the work orders & task cards assigned to
Verified & Closed workpackage are closed/deferred & the closed Workpackage is matching
with received hard copy for archiving of records.

The Workpackage summary is produced by the planning department for maintenance and handed to
the shift leader together with workorders (Shift Order).

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3.1.2 Workorder

The different types of workorders which can be created in AMOS are:

 Aircraft Workorder: Aircraft workorders are usually issued as Unscheduled Workorders:


Maintenance, PIREPs, Cabin for unscheduled defects on the aircraft) and as Scheduled
Workorders for planned tasks.
 Component Workorder: Component workorders are usually issued for carrying out tasks on

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single components (the majority as a result of component documents and rotables
requirements).

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Note: For more detail you can use AMOS help.

3.1.3 CRS through AMOS


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process (also about Techlog) on the aircraft.


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Procedure for Issuing CRS through AMOS:


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a. If maintenance activity is done, CRS column is by default ticked and CRS is issued at work order
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without disturbing the CRS column.


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b. CRS which is ticked by default implies that CRS is issued on that work order for the respective
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maintenance activity and ‘unique CRS statement’ is available either at work order or at linked work
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package summary depending upon the respective column selection at the work order.
c. When CRS is selected ticked, one of the following needs to be selected to close the work order:
i. Release to Service within Work package: This means that CRS statement at the work package
summary suffice the requirement of CRS provided on work order and certifies that work
package is attended & actioned properly. This is only enabled when the Work order is part of
Work package.
ii. Released to Service under SpiceJet approval: This means an independent CRS for the
particular work performed on the aircraft.

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d. CRS statement on work package summary to be signed and stamped by certifying staff having any CRS
authorization on that respective aircraft.
e. Certifying staff signing the CRS on the ‘work package summary’ will ensure that all the work orders
listed in summary with Work package number are properly attended and actioned.

f. Similarly, whenever the CRS is issued on the Tech Log, the unique CRS is available at every page.
Note: Closure sign is the CRS sign.

3.2 Pickslips and Material Issuance

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Pickslip Request is used to request parts from a store either at your home base or at another station. It

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is complemented by Pickslip Viewer which gives you a wide range of possibilities to select and display all
existing pickslips. ED
When parts are requested from the store, a pickslip must be generated. Once the parts have been
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handed over, the store staff confirms the pickslip and books the parts, so the correct quantity is
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deducted from the stock. This is essential to make sure that stock quantities shown in AMOS are always
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accurate.
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3.3 Label Booking


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Label booking is the activity of installation and removal of any component from the aircraft/higher
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assembly. Generic label Booking is used to redirect you to either Rotables Label Booking or Repairable
Consumables Label Booking.

3.3.1 Rotables Label Booking (APN 150)

It is used to register all the installations and removals of rotables on or off aircraft. However it is only
applicable for rotables; there is no such procedure for installing or removing consumables or
expendables.

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3.3.2 Repairable Consumables Label Booking (APN 1206)

It is used to handle repairable consumables like rotables, and perform removal from aircraft for Store
and Logistics processes such as Order processing. With Repairable Consumables Label Booking it is
possible to keep track of repairable consumables which were removed from an aircraft.

3.4 AMOS Mobile

AMOSmobile is a touch-optimized and fully-integrated add-on to AMOS, which is designed to be used on

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mobile devices. The User credentials for AMOSmobile are same as that of AMOS desktop.

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This add-on is mainly focused on Line Maintenance functions and has the following key features:

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a. Workorders : Raising and closing Workorders
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b. Taskcards: Taking action on Taskcards and closing them.
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c. Work time Bookings (Man-hours)


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d. Component Change Booking


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e. Raising a pickslip.
f. Issuing CRS for accomplished Tasks.
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AMOS Mobile can be accessed on Google Chrome through the following link:
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 Production: http://amosmobileapp.spicejet.com/AMOSmobile/login/login.html
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 Test (Acceptance): http://10.218.31.202:5080/AMOSweb/login/login.html


 Test (Playground): http://10.218.31.202:5081/AMOSweb/login/login.html

3.5 Workorder Reopening

Workorder reopening process is to be utilized by Certifying Staff in case of errors made in


Workorders/Taskcards/Jobcards while creation or closure in AMOS.

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The following steps need to be followed when requesting for reopening of Workorder:

Step 1: Raise a Technical query through Workorder mentioning the following details in Technical Query:

 Workorder Number
 Reason for reopening request

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The Technical query shall be sent to /assigned to the respective Station Manager/Team Leader.

Step 2: Upon receiving the Technical Query, the concerned Station Manager/Team Leader has to utilize
APN 869 (Technical Assistance) and APN 1418 (Workorder) to validate and review the request for
reopening. After review, the Technical Query has to be then re-assigned/sent to Quality Department for
reopening request. This can be done in APN 869, by clicking on “Add Entry -> Re-assign

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Step 3: Upon receiving the Technical Query, Quality Department will approve/reject Workorder
reopening request. In case of reopening request is rejected, the Technical Query shall be closed by
stating reason for rejection.

In case Workorder reopening request is approved, then Quality department shall Re-open the
workorder. Post re-opening, the Technical query shall then be reassigned to respective “Station
Manager / Team Leader”.

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Step 4: After receiving confirmation of Workorder reopening through Technical Query, it is compulsory
that the Workorder is closed within 48 hours of Workorder reopening. After Workorder closure, Station
Manager/Team leader shall verify that the amendments made to the workorder are valid as per original
request. After verification, the Technical Query is to be closed by Station Manager/Team leader.

3.6 Workorder Correction

There are some cases where Workorder cannot be reopened, viz Component W/O & reported back

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W/O. For those W/O only Text correction & Performed by correction is possible.

Note: No correction possible in closing details section.

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The following steps to be followed for these cases.
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Step 1: Raise a Technical query through Workorder mentioning the following details in Technical Query:
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 Workorder Number

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Reason for reopening request mentioning the correction required.


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The Technical query shall be sent to /assigned to the respective Station Manager/Team Leader.

Step 2: Upon receiving the Technical Query, the concerned Station Manager/Team Leader has to utilize
APN 869 (Technical Assistance) and APN 1418 (Workorder) to validate and review the request for
correction. After review, the Technical Query has to be then re-assigned/sent to Quality Department for
correction request. This can be done in APN 869, by clicking on “Add Entry -> Re-assign

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Step 3: Upon receiving the Technical Query, Quality Department will approve/reject Workorder
correction request. In case of correction request is rejected, the Technical Query shall be closed by
stating reason for rejection.

In case Workorder correction request is approved, then Quality department shall Re-assign the Tech
Query to AMOSCELL.

Step 4: Post correction of workorder by AMOSCell, the Technical query shall then be reassigned to
respective “Station Manager / Team Leader”.

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Step 5: Station Manager/Team leader shall verify that the amendments made to the workorder are valid

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as per original request. After verification, the Workorder is to be reprinted for signing (DFP) for dispatch
to Tech record within 48 Hrs. The Technical Query is to be closed by Station Manager/Team leader.
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3.7 Workorder Administrative Closure (Void)
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As and when a workorder needs to be voided/closed (administrative closure), the following process will
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be followed:
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a. A technical query shall be raised by the personnel for Workorder closure to AMOSCell.
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b. The following Team leaders have to approve the workorder void/closure request as per their
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department/team.
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Department Authorized Person

Planning Puneet Khanna /Rohit Singhal

Tech Record Rachna Singh/Manisha Jha

TSD Vipul Misra/ Prasanna Kumar

Powerplant Syed M Qadri

MCC Gaurav Dubey/ Sheetal Kumar

AWD Gaurav Dubey/ Chiranjeev Bhushan

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c. Once the request is approved, AMOSCell shall close the workorder using “administrative close”
option.
d. After closure of workorder, the related Technical query also has to be closed.

3.8 Zero Hour Failure Component Label Booking

In the cases where failure was confirmed only after installation on Aircraft, the failed component must
undergo Label Booking process vide APN 150 through Workorder. It is the responsibility of certifying

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staff to ensure failure details are entered in Work order and label booking done ON & OFF the aircraft.

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The failed removed component must be issued an UNSERVICEABLE TAG along with work order

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reference.
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In case failure/damage was observed during physical inspection before installation, the certifying staff
has to issue UNSERVICEABLE tag to the component and inform Stores/SLD/MCC preferably through
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email. All such failures must be intimated to MCC, preferably along with additional details though
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pictures.
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