SESSION PLAN

Pharmacy Services NC II

Sector : Health, Social and Other Community Development Services

Qualification Title : Pharmacy Services NC II
Unit of Competency : Receive and analyze prescriptions for dispensing
Module Title : Receiving and analyzing prescriptions for dispensing
Nominal Duration : 55 hours

Learning Outcomes:

LO 1. Receives prescription from client/patient

LO 2. Confirm client/patient particulars and prescription validity
LO 3. Confirm client’s/patient’s prescription needs
A. INTRODUCTION
This unit involves procedures for accepting prescriptions from the client/patient and relaying prescription information to the pharmacist
and the client/patient. This competency may apply to a range of work roles in the pharmacy noting, however, that a pharmacist can only give
therapeutic advice.

Date Developed: 19 Sept 2015 Document No.: Page No: 1 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

B. LEARNING ACTIVITIES

LO 1: Receives prescription from client/patient

Learning Content Methods Presentation Practice Feedback Resources Time
 Collecting, analyzing and organiz- Self-paced In- Read instruc- Answer self- Compare an- The following resources 30
ing relevant information from a variety struction tional materials check swer with an- MUST be provided: hours
of sources on Parts of the swer Key  A real simulated phar-
 Preparing and organizing infor- prescription macy environment
mation in regard to prescription infor- Answer oral  Relevant documentation
mation Lecture Listen to the and written such as:
 Demonstrate an understand- teacher’s dis- questions - pharmacy policies
ing of the format and components cussion. and procedures
of a typical prescription - PBS information
 Interpret correctly standard Participate in Instructor’s - industry codes of
abbreviations and symbols used on discussion ses- Submit the comments and practice
prescriptions and medication or- sion list to your suggestion. - regulatory and leg-
ders Brainstorming trainer islation requirements
 Apply calculations to deter- as appropriate
mine compliancy  Access to a range of
 Communicating ideas and infor- customers with different
mation requirements (real or
 Working with others and in teams simulated)
 Handling customers with special  Access to a range of
needs, including difficult customers prescriptions
 Maintaining confidentiality and
privacy

Date Developed: 19 Sept 2015 Document No.: Page No: 2 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

LO 1: Receives prescription from client/patient
Learning Content Methods Presentation Practice Feedback Resources Time
 Demonstrating tact  A qualified workplace
 Following set routines and proce- assessor and/or a tech-
dures nical expert working in
 Solving problems partnership with the as-
 Language, literacy and numeracy sessor
skills appropriate to the role and work-
place requirements
 Operational skills to consistently
use time effectively and provide quality
customer service in the pharmacy envi-
ronment

LO 2: Confirm client/patient particulars and prescription validity

Learning Content Methods Presentation Practice Feedback Resources Time
1. Clients/Patients Self-pace instruc- Read instruc- Answer self- Compare an-  Collecting, analyzing 9
May include but are not limited to: tion tional materials check swers to an- and organizing relevant hours
1.1 Clients, patients or their au- on Parts of the swer key information from a vari-
thorized agents/representatives prescription ety of sources
1.2 Clients, patients with routine Lecture Answer oral  Preparing and organiz-
or special requests Listen to the and written Instructor’s ing information in regard
1.3 Clients, patients with special teacher’s dis- questions comments and to prescription infor-
needs e.g. elderly, infants, etc. cussion. suggestion. mation

Date Developed: 19 Sept 2015 Document No.: Page No: 3 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

LO 2: Confirm client/patient particulars and prescription validity
Learning Content Methods Presentation Practice Feedback Resources Time
1.4 Regular and new clients, pa- Participate in  Communicating ideas
tients discussion ses- Submit the Direct observa- and information
1.5 People from a range of social, Simulation and sion list to your tion  Working with others
cultural or ethnic backgrounds and Demonstration trainer and in teams
physical and mental abilities and  Handling customers
may be unwell, drug affected, griev- with special needs, in-
ing or upset cluding difficult custom-
1.6 As defined in Pharmacy Law, ers
as amended  Maintaining confidenti-
ality and privacy
2. Prescription details
 Demonstrating tact
2.1 Doctor’s full name, current ad-
 Following set routines
dress and date, contact number, Experiential and procedures
PRC license Number, PTR Learning  Solving problems
2.2 Name of medication (as pre- On the-job-prac-  Language, literacy and
scribed under Generic Act, as tice numeracy skills appro-
amended), quantity prescribed and
priate to the role and
dosage requirements
workplace requirements
2.3 Number of repeats
 Operational skills to
3. Prescription validity consistently use time ef-
May include but are not limited to: fectively and provide
3.1 Written in ink or computer quality customer service
generated (must have handwritten in the pharmacy envi-
signature) ronment

Date Developed: 19 Sept 2015 Document No.: Page No: 4 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

LO 2: Confirm client/patient particulars and prescription validity
Learning Content Methods Presentation Practice Feedback Resources Time
3.2 Life of prescription according Case study on
to legislative requirements safety in waste
3.3 Adequate written instructions segregation
on the dosage regimen, in accord-
ance with the provision of legislative
requirements

4. Client/Patient details
May include but are not limited to:
4.1 Full name and current address Film Viewing
4.2 Date of birth
4.3 Gender
4.4 Age if client/patient is under
12 years or elderly (over 60)
4.5 Weight of client/patient
4.6 Proof of entitlement, if any,
under the Health Care Benefits
Scheme e.g. concessional benefits
4.7 Philhealth number
4.8 Private health cover
4.9 Any allergies or adverse reac-
tions to medications suffered in the
past

Date Developed: 19 Sept 2015 Document No.: Page No: 5 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

LO 2: Confirm client/patient particulars and prescription validity
Learning Content Methods Presentation Practice Feedback Resources Time
4.10 Pre-existing medical condi-
tions
Note: Please check / cross refer-
ence with the relevant provisions of
Generic Act.

LO 3: Confirm client’s/patient’s prescription needs

Learning Content Methods Presentation Practice Feedback Resources Time
 Prescription discrepancies Self-pace instruc- Read instruc- Answer self- Compare an-  Collecting, analyzing 16
and/or other situations requiring addi- tion tional materials check swers to an- and organizing relevant hours
tional assistance are recognized and re- on Parts of the swer key information from a vari-
ferred to the appropriate pharmacy staff prescription ety of sources
or pharmacist. Lecture Answer oral Refer answers  Preparing and organiz-
 The verified prescription is Listen to the and written to answer key ing information in regard
passed on to the pharmacist. teacher’s dis- questions to prescription infor-
 Client/patient is advised of ex- cussion. mation
pected prescription preparation time  Communicating ideas
and/or delivery times as appropriate. Participate in Check perfor- and information
 Client/patient is advised Simulation and discussion ses- Submit the mance with  Working with others
promptly of any difficulty in filling pre- Demonstration sion list to your the checklist. and in teams
scription. trainer  Handling customers
 Confidentiality, tact and privacy with special needs, in-
are maintained at all times while inter- cluding difficult custom-
acting with clients/patients and/or ers

Date Developed: 19 Sept 2015 Document No.: Page No: 6 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

 LO 3: Confirm client’s/patient’s prescription needs
Learning Content Methods Presentation Practice Feedback Resources Time
passing on relevant information to other Refer answer  Maintaining confidenti-
pharmacy staff. to answer key ality and privacy
 Demonstrating tact
Instructor’s  Following set routines
Experiential comments & and procedures
Learning suggestions  Solving problems
On the-job-prac-  Language, literacy and
tice numeracy skills appro-
priate to the role and
workplace requirements
 Operational skills to
consistently use time ef-
fectively and provide
quality customer service
in the pharmacy envi-
ronment

Date Developed: 19 Sept 2015 Document No.: Page No: 7 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No:

C. ASSESSMENT PLAN
 Demonstration with questioning
 Observation with questioning
 Portfolio
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: 19 Sept 2015 Document No.: Page No: 8 of 8

Pharmacy Services NC II Date Revised: Issued by:

Developed by: Ma. Eloisa Española Revision No: