KING OF ZION SCHOOL

National Hi-way, Tin-ao, Agusan, Cagayan de Oro City

Tel. No. 880-3021
Email add: kofz_racaza@yahoo.com

TLE-9 QUIZ 4.4

TEST I. IDENTIFICATION. Write the answer on space provided.

1. ___________ This is always in a state of flux, and several factors are contributing to the ever-
changing hospitality landscape.
2. ____________ This refers to a person that serve as your guest like, leisure travelers,family or
business travelers.
3. Front office staff plays the ___________ of having direct contact with customers.
4. _____________ Consider trends and events related to business, tourism, groups and
associations.
5. ______________ This create another concept or an idea for successful hotel business.
6. ______________ is business environment and market is relevant in hotel industries? True or
false.

TEST II. SIMPLY RECALL

 GIVE THE 4 EXTERNAL FACTORS IN INFLUENCING THE BUSINESS ENIRONMENT.

 GIVE THE 5 INTERBAL FACTORS IN INFLUENCING THE BUSINESS ENVIROMENT.