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India has one of the highest numbers of people living with HIV/AIDS, second only to
Africa. Despite having only a 1% national prevalence rate of HIV, its large population of a
billion gives it this dubious honour. A mere increment in the prevalence rate automatically
translates into a large increase in HIV cases. This is where Population Services International
(PSI) India, headed by Sanjay Chaganti, hopes to make a difference by steering India away
from a national disaster. PSI India believes that this can be achieved by bringing AIDs into
PSI India currently promotes safe sex in two ways. The first way is through social
Communicators (IPCs) who educate sex workers by personally speaking with them about
However, through interviews with sex workers, PSI India learnt that many of the men
(the clients) preferred not to use a condom and needed education about safe sex practices.
PSI India intends to pursue this insight by developing a program specifically targeting males
who frequent sex workers to encourage the practice of safe sex. To this extent, it has
identified some challenges to overcome, the most important of which are (1) the
misconceptions about the transmission of HIV; (2) the lack of open discussion about AIDS
amongst the population and opinion leaders; and (3) the lack of motivation for people to
OPERATION LIGHTHOUSE
PSI India studied “HIV/AIDS” in 11 Indian port cities and found that these cities acted
as the “ground zero” for HIV/AIDS transmission throughout the nation. Based on the
insights gleaned from the study, PSI India conceptualized a behaviour change project called
PSI India articulated the objectives of Operation Lighthouse (OPL, see Table 1) and
secured $20 million USD from USAID to fund the project over a 5 year term.
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No Objectives
.
1 Increase reported condom use among target population
2 Decrease number of sex acts with non regular partners
3 Increase correct STI diagnosis and treatment among target populations
4 Increased number of outlets providing condoms and other HIV/AIDS products
and services available where and when the target populations need them
5 A shift in the public environment that makes it more common for those at risk
and the general population to talk freely and intelligently about HIV/AIDS
6 Significant policy and perspective shifts toward prevention and care and
support from port management
Table 1 – Objectives of Operation Lighthouse
OPL would focus on high-risk male workers associated with the identified ports and
PROBLEM STATEMENT
PSI India has identified mass media as the vehicle to achieve the project’s objectives.
No Objectives Goal
.
1 To increase the perception of HIV / AIDS risk from Attitudinal
unprotected sex in non-regular partners by personalizing the Change
message and creating empathy through identifiable real-life
situations
2 To generate discussion about HIV/AIDS among the target Change Social
populations and opinion leaders in order to facilitate Norms
understanding and knowledge acquisition
3 To motivate people to access PSI’s HIV/AIDS Help Line and Behavioural
VCT services Change
Table 2 – Mass Media Campaign Objectives
PSI India solicited proposals from India’s leading advertising agencies and identified
Lowe Lintas’ (LL) proposal as its favourite candidate. Balbir Pasha (BP), a fictional character,
question “Will BP Get AIDS?” However, lingering thoughts remain about whether a mass
media solution, versus the status quo of utilising IPCs, is the only means to achieve the
desired outcomes.
media platforms through a campaign driven by LL with other on-the-ground activities such
as related events, IPC team (in Mumbai), helpline and counselling and testing services. The
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target audience, communications design, budget, marketing communications mix and
results measurement. We also propose longer term steps that PSI India can take, beyond
TARGET AUDIENCE
While PSI India has identified its target segment as male migrant workers between
18 and 34 years old, we believe that this should be further expanded. The target segment
should encompass all male personnel working and living at or around the ports that could
identify the various potential target groups (see Appendix I) and classified them into risk
From Chart 1 (Appendix I), the low risk categories account for slightly less than 50%
of the total potential market. To be effective, the riskier (medium to high) markets must be
tackled first. Further, success in these segments will have a domino effect on the population
in reducing the prevalence of HIV/AIDS. Thus, low risk categories should not be targeted.
Chart 2 (Appendix I) illustrates the gender profile of the riskier segment. It is clear
that males account for a large proportion of this group. Further, insights from Sanjay’s
conversations with sex workers hint that little can be gained by targeting women. Thus,
The age of this riskier, male group falls within the range of 20 to 45 years old as
Therefore, the target market of OPL should be 20 to 45 year old males working as
casual employed port workers, sailors, port security, truckers, helpers, migrant labourers
COMMUNICATIONS DESIGN
with the target audience in mind. Objectives 1, 2 and 5 (Table 1) lend themselves to the use
of mass media. Objectives 3 and 4 require increased resources in the form of STI clinics,
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shops as well as improving the condom distribution channels by talking to potential
retailers. Finally, Objective 6 has a specific target market (port management) and best met
by direct marketing and events (talks, seminars, roadshows etc) through IPCs.
Further, the use of mass media to address 5 barriers to the use of condoms (Table 3)
will bolster the effectiveness of the communications strategy to meet the project’s
objectives.
No Barriers
.
1 Trusting / Knowing a girl
2 Lack of Pleasure
3 She looks healthy
4 Loyalty to one or two partners
5 Lack of preplanning
Table 3 – 5 Key barriers to the use of condoms
open conversations about sex are considered taboo. The message should not be preachy or
too informational while establishing an emotional link with the audience. It should include
the subtle use of fear and leverage on the credibility of PSI India. Also, the focus of the
impart good knowledge of the transmission modes of HIV/AID. The results from Table B and
focus groups (in the case) suggest that there is a good general awareness of the disease
Finally, the source that delivers the message is an important consideration. The key
sources identified are PSI India’s IPCs who have established rapport at the ground level.
They are trusted by both sex workers and migrant labourers. Another potential message
delivery source would a likable personality - someone whom the target audience looks up to
– like a Bollywood celebrity, sportsman or a union leader. Further, the casting of the source
in the media campaign in a role that the target audience may relate to, for example the
common port worker, could be used to create empathy for a more effective message
delivery. PSI India has narrowed the choice for advertising agency to Ogilvy and Mather
(O&M) and LL. Table 4 summarizes the Pros and Cons of these options including an
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evaluation of each option’s effectiveness in meeting the mass media objectives (see Table
2).
Given that majority of Indians, including many of those in the target audience, spend
their free time on media such as television, radio and film (cinemas), and ever imminent
traffic jams have induced the growth of billboards around the ports, the team believes that
Pros Cons
Ogilvy - Meets objectives 1 - Costly to produce
and - Can meet objective 3 with refining of the - Too direct
Mather’s advertisement - Difficult to meet
Proposal objective 2
Lowe - Meets objectives 1 and 2 - Costly to produce
Linta’s -3rd person perspective which can engage
Proposal people
- Can meet objective 3 with refining of the
advertisement
Table 4 – Pros and Cons of PSI India’s 2 advertising agency options
The advertisements should be dubbed according to the local language of each port
and sub-titled in the Hindi language for viewers who do not know the local language. PSI
India must note, however, that there might be non-local truckers and migrant labourers
who can’t read and understand the advertisements. But if open discussion about HIV/AIDS
is successfully generated (mass media objective 2), these workers will learn the message of
that LL’s proposal is much stronger than O&M’s. The latter’s proposal is too direct – India’s
social norms would oppose advertisements showing the middle finger and may offend the
target audience and hence has a lesser chance of engaging them. Furthermore, it does not
On the other hand, the BP character created by LL is a much better fit for the project.
Via a fictional character with whom the target audience may relate with, campaign
objectives (Table 2) are met and the 5 barriers (Table 3) are addressed. Further, the BP
storyline provides a convincing conduit for fear and persuasion to be weaved into the
message and creates an emotional link with the target audience. Though BP will not meet
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objective 3 in the short run, this may be changed either by changing the message of the
A final point to note about communications design: while the use of IPCs to reach the
entire target market is not efficient, due to its limited reach when compared to mass media,
we believe that value remains in deploying IPCs, especially as a supplement to the mass
media campaign. In particular, they are able to engage the target audience personally,
provide an additional source of information to the people (for example, those who might
have lingering doubts about the messages intended by the media campaign) and provide
an on-the-ground feel as to the progress of the project in meeting its objectives. They may
create skits on the streets that have direct participation of the target audience and create a
buzz in the process of doing so. Further, their roles may include engagement of port
management and condom social marketing (not just to the target audience, but to potential
retailers as well).
Therefore, we recommend the use of the mass media and in particular, LL’s proposal,
to reach the target segment. This mass media campaign should be supplemented with
other on-the-ground efforts, including related events, helpline and counselling and testing
services. Specific to Mumbai, the enhancement of IPC efforts would augment the
campaign’s reach. The details of this communications mix and its related budget is
We calculate the total budget for the above mentioned program using objective-and-
task method. The target market of OPL project is male workers of medium to high risk
around 4.87 million people, based on various assumptions and presented in Chart 1 (see
Appendix 1).
PSI India’s Marketing Communications strategy should aim to reach 80% of this
market size, or 3,899,600 people., with a top-of-mind recall for 25% of the prospects, or
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974,900 people in total; followed by a corresponding increased behavior change (see
Measure Results)
In order to maximize the limited budget available for the entire OPL program, careful
channels is recommended. Similarly, an effective media mix utilizing the various platforms
is proposed.
The first platform is outdoor advertising, such as billboards and posters, in areas that
are regularly frequented by the target audience, to achieve high visibility and maximum
impact. Large catchment areas would include red light districts, movie theatres, bus and
train terminals and rest-stops. The second media platform is the use of television
advertisements to reach the population of Mumbai. The main challenge of this approach is
the various dialects of the different migrant workers. In order to overcome language
channels, dubbed in local dialects and subtitled in Hindi, the main language in India. The
television advertisements could also be used as movie commercials as watching movies are
a favourite pastime in India. Placing daily advertisements in the main papers of Mumbai
would also increase visibility of the campaign. Using print media gives the readers
opportunity to slowly digest the messages of the campaign at their leisure. The last
advertisements, radio allows for higher frequency messaging and helps to extend the TV,
print and outdoor advertising messages to provide additional exposure. Online media is not
a proposed platform as our target audience is expected to have only limited access to
computer terminals or the Internet. Hence the Internet would not be where they consume
information.
Marketing communications mix also includes the use of events, activities and public
relations to supplement the mass media campaign. In this case, the talking points provided
by the media campaign will be reinforced by events at red-light districts. In Mumbai, these
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events will be fronted by IPCs who would wear t-shirts with the tagline “Will BP get AIDS?”.
Depending on the success of Mumbai’s pilot, similar events would be carried out in other
ports. These events should be organized around the various themes of the different
advertisements and leverage the talking points raised by the BP campaign. The IPCs’ role
would be to increase visibility by wearing the t-shirts, engaging the target audiences
through personal communication and by handing out relevant educational pamphlets that
deal with the current theme. The events would also provide another distribution point for
cheap condoms and enhance the target audience’s access to the product. Engaging the
media to cover the events would also provide credible coverage and raise the profile of the
BP campaign. It is proposed that the IPCs would engage port management to garner their
support for Operation Lighthouse as well as seed the path for a shift in company policies
and perspectives toward prevention. Further, the IPCs would engage potential retailers at
the locales where the target audience congregate to expand condom distribution channels
in these areas. Potential retailers include petrol kiosks, magazine counters, provision stores,
Engineering other public relations opportunities would also increase awareness for
the campaign. As celebrities and sportsmen, especially cricketers, possess an almost deity-
like status in India, the use of celebrity role models to endorse the BP campaign would
increase visibility and generate more talking points. Working with the main organizers of
various high-profile events such as Bollywood awards night, to encourage all celebrities to
the event to wear the red AIDS ribbon, would also raise the general awareness of AIDS. It is
anticipated that the above efforts would add to the reach and impact of the BP campaign.
Based on the information from Exhibit 5 (high prevalence states) and Exhibit 8
(major ports of India), OPL’s mass media strategy should first target the twin epicenters of
Maharastra and Tamil Nadu (four ports), followed by four ports within the high prevalence
states of Andhra Pradesh, Karnataka and West Bengal, and lastly the three ports within the
low-prevalence states of Goa, Kerala and Orissa (see Table 6). If the pilot in Mumbai is
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successful, it will be fine-tuned according to post-campaign survey recommendations and
rolled out as planned. Twin epicenters, Maharastra and Tamil Nadu, with two-thirds of
sales1. Budget allocation for campaign roll-out is estimated in Table 6. The projected
expense for the campaign’s initial marketing communications efforts leave approximately
$12.5 million of USAID funds for the next 5 years. This amount excludes estimated annual
revenue of S1.2 million from condom sales1. Together, money from both sources will be
used to meet PSI/OPL objectives via activities that include social marketing for condoms,
1
Estimating PSI’s revenue from sales of Nirodh & Masti condoms (PSI received 90% subsidy from the
GOI for its condom distribution, but the difference in price between its condoms and commercial
condoms doesn’t reflect this 90% subsidy, hence we expect much of this revenue can become PSI’s
profit from selling condoms):
BrandAverage Annual Sales (millions)Approximate Unit Price
(Indian rupees)Annual Revenue
(Million Rupees)Annual Revenue
(USD)Masti43.84167143.84166667Nirodh25.558330.575*14.69604167Total58.537708331,197,09
0.15***P=average price of Nirodh brands **Average Exchange Rate of 2002: 1USD = 48.9INR
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set-up of mobile VCT/STI clinics, provision of PPT for STI treatment, set-up costs for Help
Lines and the training and education of health care providers, IPCs and Help Line operators,
amongst others.
execute a 90-day media blitz and ensure maximum reach of the target audience. The
communications budget for the pilot in Mumbai is estimated to be USD 1.36 million for a 90
day campaign (see Table 7). Similarly, it is proposed that the efforts of the 90 day
campaign are sustained over 5 years by (i) an increase of 20 (people) in the number of
IPCs, which costs in total approx. $480,000; (ii) billboards shown all year-round (with the
content changed semi-annually) which costs $68,400; (iii) newspaper ads, TV and radio
commercials which are shown at lower frequency and costs about $250,000; plus (iv) other
BP), other follow-up events, printing costs for additional educational pamphlets. Total cost
of all follow-up activities is estimated at $1 million or $200,000 per year for Mumbai.
A final note about marketing communications and PSI India’s condom social
marketing efforts: we recommend that this crucial activity continue, especially with a focus
towards opening the distribution channels for condoms to support the expected increase in
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budget
IPC 100 Week/IPC Original 15 60,000 Increased coverage for
IPC plus extra campaign duration. Cost
50 for 90 days of the original 15 IPCs is
covered by Funding from
Ford foundation (30,000-
50,000 annually).
Events 100,00 Campaign 100,000 Projected
0
Posters and 50,000 Campaign 50,000 Projected
pamphlets
Total 1,358,60
0**
Table 7- Estimated communications budget for 90-day pilot campaign in Mumbai
*estimated
**assumption is that total cost includes media buy, creatives and production
The general trend of total numbers of condoms distributed or sold (both through free
distribution and social marketing) remained fairly constant between1995 to 2001 (see
Figure 1). It can be seen that socially marketed condoms are on a general uptrend while the
opposite is true for free distribution of condoms. This implies that current condom social
marketing efforts from organizations such as PSI are “swapping” freely distributed condoms
for socially marketed condoms instead of growing the total quantity of condoms in the
market.
We expect a general uptrend for revenue from socially marketed condoms for PSI
due to this “swap” as well as the increased demand for condoms as the new marketing
campaign for PSI takes off (we have, however, remained conservative with our budget
1400
Number of Condoms (in millions)
1200
1000
400
200
0
1 2 3 4 5 6
Years from 1995-2001
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The current estimates indicate that 3 million condoms are being distributed or
socially marketed every day on average. It would take a huge army of IPCs from all the
NGOs combined to achieve such figures (almost 60000 IPCs if each IPC contacts 50 people
per day every day of the year and gives or sells a condom to each of these contacts). This
more condoms which might defeat the purpose of encouraging personal purchases of
MEASURE RESULTS
PSI India should measure success based on the following indicators, namely: (1) Mass
media target audience recall rate and its suitability in the first pilot test Mumbai. (2) Pre
and Post findings comparison from men’s focus group, (3) HIV prevalence rate in India, (4)
HIV prevalence rate of sex workers in Mumbai, (5) Condoms usage in India.
effectiveness of campaign and appropriateness of media mix. Mumbai’s success sets the
stage for the remaining ports and determines strategic communications direction for roll-
out. For example, is there is a need for new IPC teams and IPC-fronted events in other
ports? Firstly, PSI India must measure mass media target audience recall rate and its
suitability in the Mumbai pilot test. The effectiveness of the media campaign can be
measure through data collection from consumer surveys in aided or unaided forms. Some
questions can include: “Have you heard of BP, and from where?”, “On a scale of 1-5, how
much do you like the commercial?” or “Has your perception of HIV change in the last 6
months?” The results will go into making any necessary refinements for the next phase of
the project.
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Secondly, the same statistics from the research studies conducted prior to OPL
should be re-evaluated to learn if there has been improvements pre and post campaign.
Using focus groups, pre campaign research findings show that the 2 age groups of men
hold certain perceptions of sex with various profiles of women (Table B). Post campaign,
the same research must be conducted and the results will allow us to measure any
For points (3) HIV prevalence in India, PSI India should keep track of changes in the
rate of HIV transmission in India. These data can be gathered via government health
authority (possibility of riding on the Sentinel program), or from HIV testing centres. If the
campaign is effective, HIV rates should stay stable or decline for the country as more
Point (4) measures the HIV prevalence rate of Mumbai sex workers. While we cannot
Point (5) relates to condom usage in India. If the campaign is effective, we expect
increased condom usage. These could be estimated by the growth rate of the entire
condom category. However, it should be noted that this measurement (as mentioned earlier
in the report) is only a proxy to the actual condom usage by the target audience. To bolster
this measurement, IPCs should also suss out the ground in their conversations with sex
Given the complexity and difficulty to communicate about sex and HIV in India, it is
critical to take a long term approach because consumers need time to internalise the
The strategy is to blitz Mumbai across the various media platforms and augment the
mass communications with an additional 50 headcount IPC team (total of 65 workers) plus
events and public relations efforts. To sustain the interest generated by the 90-day blitz,
the follow-up strategy post-campaign includes maintaining a prominent billboard and poster
presence, events and activities, and additional IPCs for the next 5 years, amongst others.
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Educational pamphlets will feature the Help Line number and “call to action”
messages. For example, “Do you know someone like BP? Call XXX for more information”.
Period 7/
Marketing Period 1/ Period 2/ Period 3/ Period 4/ Period 5/ Period 6/ next5
Implementati 5 days 18 days 18 days 18 days 18 days 18 days years
on timeline: Trailer 90 day campaign Follow-up
Introduc
Pre TVC e BP
Launch version
TVC TVC 1 version 2 Version3 version 4 5 Follow-up
Print Subtle communication Hard communication ”
Radio Trailer Throughout, follows theme of TVC ”
As per TVC schedule – see Table 7 for media buy
MVC strategy ”
Outdoor Billboards, posters (intense) ”
On-ground IPC, events at red-light areas (intense) ”
Celebrities and
Key Opinion Port Union leaders’ endorsement Port Union events
PSI Hotline Invite callers
Table 8 – Implementation schedule
MOVING FORWARD
PSI India’s mass media campaign and continued deployment of IPCs would set the
stage for more open communications about HIV/AIDS and condom use among Indians, and
should change their targets’ behaviours. Looking beyond OPL, PSI India should capitalize on
the new found social openness to meet its long term goals.
Firstly, to motivate people to access PSI’s HIV/AIDS Help Line and VCI services,
sequels to BP series should be made in following years, to leverage the anticipated positive
results of the campaign. New characters can be introduced, for example, to educate people
Ideally, the BP series would evolve towards a “Tell a Friend, Tell a Loved One” theme
as the population becomes more at ease with having open discussions about sex.
Innovative condom social marketing schemes could also be adopted whereby members of
the target audience are encouraged or even incentivized to market condoms to their peers
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Increased provision of STI and VCT services through clinics near port workers’
working areas would give workers ready access. These services should be continuously
We also propose enhanced training efforts, both in terms of quality and quantity, for
health care providers at PSI’s clinics and IPCs. Finally, as the message of safe sex becomes
entrenched in India’s social consciousness, PSI should target other modes of HIV-AIDS
transmission such as intravenous drug use and homosexual intercourse. This will contribute
India.
Conclusion
OPL is but a part of the ongoing battle in India against a pervasive, though
increasingly less unknown, enemy. We recommend going forward with the BP campaign
supplemented by continued deployment of IPCs, improving the skill set of the IPCs,
increasing the distribution and accessibility of condoms, creating new manuals about
HIV/AIDS and strengthening the HIV/AIDS helpline. OPL will focus on sowing the seeds by
educating the society and generating discussion through mass communications, paving the
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Appendix I
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