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Entry Test
Listening You will hear Alison Hellman, an HR manager, leaving a voicemail message for
her assistant. Look at her diary page below and then answer the questions. You
will hear the message twice.
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Entry Test
Language A Complete the gaps in the article below with the correct alternative.
a) I think so too.
b) It’s very good but rather spicy.
c) I don’t think it’s going to work very well.
d) I’m afraid I can’t make it then.
e) That’s all right – we’re still on the first agenda point.
f) I’ll look into it right away.
g) Congratulations!
h) If you order now, that won’t be a problem.
i) I’d like to finish if I may.
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Entry Test
Vocabulary A Write a word in each gap to complete this covering letter for a job application.
Dear Sirs
Yours truly,
Brian Drake
Brian Drake
B Cross out the verb that cannot be used with each noun.
40 recruit / employ / fire / resign workers
41 relocate / grow / run / open an office
42 dominate / enter / decline / break into a market
43 raise / make / boost / charge money
44 amend / hold / call / postpone a meeting
C Replace the words and phrases in italics in the memo with the best
word or phrase below.
Memo
To: Ramola Santos
From: Peter Stott
Subject: Prices
I would like to draw your attention to the attached price lists from two
of our main competitors. As you can see, both have reduced their prices
revenue 47 from sales has fallen considerably 48 in the last year. It will
not be easy to market 49 our products if they are seen as overpriced 50.
Could we have a meeting as soon as possible to discuss this?
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Entry Test
Reading
A Read the article below and complete the gaps with the extracts (a–d).
Writing Tim Wilson, a business associate from the UK, will be visiting you at your office
next week. You have not met before. He has just sent an e-mail to let you know
that he will be arriving at 10 p.m. on Sunday night. Write a polite, friendly e-mail
of 100–150 words to him.
• company driver will meet Tim Wilson at airport (carrying a sign with
his name)
• room booked at Aspen Villas Hotel – hotel normally used by your company
• informed hotel about late arrival
• hotel: small, comfortable, quiet (see website: www.aspenvillas.com)
• you will meet him 8.30 a.m. at hotel and walk to office (5 minutes)
• wish him pleasant trip
Speaking You are going to have a speaking test that will last 10 to 15 minutes.
The examiner will ask you to spend 5 minutes preparing the short presentation
below. You may make notes if you wish.
A group of eight Americans has just arrived in your country and will be
working at your company or college for the next six months. Make an
informal presentation of about 5 minutes and include the following:
• Welcome the group
• Inform them about any daily routines they will need to be
aware of (starting and finishing times, lunch, meetings, etc).
• Describe any aspects of culture that may be different in your
country and the US.
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Listening A Jason Fosse has a meeting with his manager, Denise Watts. Listen to the
conversation and answer the questions below. You will hear the
recording twice.
1 Jason tells his manager that he wants to
a) leave the company.
b) move to another department.
c) try a different kind of work.
2 How long has Jason been in this job?
a) less than a year
b) less than 5 years
c) more than 5 years
3 Denise Watts thinks
a) that Jason has performed badly in his job.
b) Jason is well suited to the job.
c) Jason chose the wrong job.
4 What is the main reason for Jason’s decision?
a) He has been offered another job.
b) He doesn’t have a sense of fulfilment in the job.
c) He doesn’t have a good relationship with his team leader.
5 Denise Watts
a) accepts Jason’s decision.
b) asks Jason to reconsider.
c) promises an immediate solution to Jason’s problem.
6 At the end of the interview, Jason
a) keeps to his first decision.
b) changes his mind.
c) postpones making a decision.
Language A Use a word from each of the columns A, B and C to create a noun phrase.
Match each noun phrase to the correct definition.
A B C
tight marketing system
automated sales revenue
retail monetary franchise
annual security strategy
global sales regulations
B Complete the gaps in the article below with the correct alternative.
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Progress Test 1
C The verbs in italics all have the wrong prefix. Correct them.
28 I think you have upcharged us. The price was €49 not €53.
29 The project was badly undermanaged and fell behind schedule.
30 I wanted the merger to go ahead, but I was overvoted at the meeting.
31 All the economy class seats were full, so I was regraded to Business
Class. 32 When drawing up the budget, we misestimated the cost of materials.
Vocabulary A Complete the gaps in the memo below using the correct form of the words
and phrases in the box.
Memo
To: Simon Barnes
From: Tony Beech
Another problem is that the two groups of people have very different
ways of working, but they are not getting together to..................36 ideas.
Sometimes, communication..............37 completely and then work is...............38
while we try to sort the problem out. Everyone blames everyone else and
I think it will be a long time before the team members develop a good
relationship and learn to..............39 each other.
C The five idioms below are incorrect. Correct them by replacing the
final word with a final word from one of the other idioms.
49 talk at cross picture …………………………
50 put you in the grapevine …………………………
51 beat about the wavelength …………………………
52 heard it on the bush …………………………
53 on the same purposes …………………………
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Progress Test 1
Skills Complete the telephone conversation with appropriate phrases from the list.
A: Hello. You don’t know me but I’m Harriet Ford. .......... 59 by Doug Barlow
– we used to work together in the logistics department at Zenith.
B: Oh yes!
A: I’m looking for a speaker for a conference we’re planning and Doug
.......... 60.
B: I see.
A: .......... 61 or shall I call you back later?
B: Well, I’m expecting a client to arrive at any moment. But
perhaps .......... 62 briefly what the conference is about and when it is.
A: OK. Well it’s a conference on supply-chain management which will be
held in Miami. And we’re looking for a well-known speaker to open the
event on October 14th.
B: Well, it’s .......... 63 to invite me, but unfortunately I’m not free on
October 14th.
A: Oh that’s a pity. Well, maybe we could schedule your talk for the
second day of the conference. Would you be free on 15th?
B: The problem is I’ll be in San Francisco on 14th and it will be quite a
rush to get across to Miami for the next day.
A: Yes, .......... 64.
65
B: But let me think about it and get back to you. Meanwhile, ..........
about the conference?
A: Yes, of course. I’ll e-mail all the details to you.
Reading
A Read the article mark each of the statements below True or False.
66 It was the writer’s idea to take on someone else’s job for a day.
67 He made his choice after reading articles in the press.
68 A survey has indicated that Welsh company directors enjoy
their jobs most.
69 The author spent a day at a factory that makes engines.
70 He arrived there at the same time as the plant manager.
71 He went to a meeting where people used a lot of jargon and abbreviations.
72 In between walking round the site, the author and Bob
attended several meetings.
73 Bob Murphy spends most of his day chairing meetings.
74 The author regretted having chosen to visit this factory.
75 His experience contradicted the findings of the studies he
had read about.
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Progress Test 1
Writing You work for a group of marketing consultants. Last week, you gave
a presentation at a conference in Warsaw about marketing on the
web. After your talk, a woman named Francesca Radici came to talk
to you and mentioned that her company might be interested in hiring
your services. Unfortunately, you didn’t have time to discuss her
requirements in detail, but she gave you her business card.
Write a letter of 100-150 words to Mrs Radici, including the following points:
• remind her about when and where you met
• apologise for not having more time to talk to her at the conference
• refer to her interest in your consultancy services
• refer to a brochure you are enclosing, and to your company’s
website www.webwaymarketing.co.uk
• point out that your company has a lot of experience in web marketing
• offer to phone or visit her company to discuss her company’s needs
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Listening A You will hear five short extracts from meetings. In each case, match the
extract with the question or problem being discussed. There are three
problems that cannot be used.
1 Extract 1: ……….
2 Extract 2: ……….
3 Extract 3: ……….
4 Extract 4: ……….
5 Extract 5: ……….
Language A In the job advertisement below, some lines contain a mistake. Identify the
mistakes and write the correct form on the line on the right. Mark any
correct sentences with a tick (✓).
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Progress Test 2
Vocabulary A Cross out the verb that cannot be used in front of each noun.
36 play / spread / minimise / eliminate the risk
37 surf / hit / search / browse on the Net
38 arrange / secure / borrow / pay back a loan
39 solve / resolve / deal with / avoid conflict
40 reach / sign / break / share an agreement
41 pay / charge / receive / carry interest
B Match each person with the team where they will be best
suited. Alex: organised, efficient, practical
Barbara: communicative, sociable, flexible
Charlie: honest, reliable, stable
Donna: decisive, tough, focused
C Match the words and phrases on the left with those on the right to
create a saying about money.
46 Money a) old rope
47 Money doesn’t grow b) bad
48 Money can’t buy c) talks
49 Money for d) the root of all evil
50 Don’t throw good money after e) you love
51 A fool and his money f) on trees
52 The love of money is g) are soon parted
D Choose one word from column A and one from column B to make
phrases and match them to each of the definitions below.
A B
delivery discounting
hire overdraft
business purchase
invoice grant
merchant charge
bank flow
government angel
cash bank
53 a facility that allows bank customers to take out more money from
their bank account than they had in it
54 buying expensive goods by making regular payments over a period of time
55 money given by the government to start or support a new business
56 the amounts of money going into and coming out of a company,
and the timing of these amounts
57 an amount added to the invoice that relates to the cost of
transportation of goods to the customer’s premises
58 a bank that deals with business rather than the general public
59 a private investor who contributes money and experience to
new businesses
60 lending a business an amount of money that is equal to that owed
by its suppliers or customers
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Progress Test 2
Reading
Read the article and answer the questions below.
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Progress Test 2
Using the notes below, write a memo of 200–250 words to the new
business funding committee. Give a brief assessment of each
business and end with your recommendation.
Listening
A Listen to the conclusion of a presentation and answer the questions below.
1 The presentation was about
a) management styles.
b) why companies fail.
c) the importance of managing people.
2 The speaker was addressing
a) professional people running small firms.
b) employees of small firms.
c) trainee managers in a large corporation.
3 What were the three main issues that were covered in the talk?
a) communication
b) consistency
c) context
d) content
e) control
f) cooperation
13
…
(be) part of a team is much more interesting than ………. 14 (work) alone. For one
15
thing, different team members can alternate job tasks. So if one person is tired of ……….
Vocabulary A Choose the correct word from the box to complete each sentence.
Skills Match the questions and statements to the responses below. There is one
response that cannot be used.
61 A: Do you mind if I use your phone?
B: …………….
62 A: So you think there could be problems meeting the new deadline?
B: …………….
63 A: Just how many new customers have you gained?
B: …………….
64 A: Did you know that Perry’s has taken over JCT?
B: …………….
65 A: How was your trip?
B: …………….
66 A: Would you like to join us for a drink?
B: …………….
67 A: We’re opening a new office in Kuala Lumpur next month.
B: …………….
68 A: It takes hours to go through all my e-mails!
B: …………….
Reading A Read the article and identify the paragraph (i–vii) in which you
can find information about the following:
69 how US retailers are using information about their customers
70 Best Buy’s five main customer segments
71 the impact on sales of Best Buy’s new strategy
72 a comparison of the way different stores have been segmented
73 Best Buy’s objective for the next half year
iii) The changes are part of a vi) At the Manhattan store on 23rd
Writing Read the first paragraph of a summary of a consultant’s report below, and the
notes underneath it. Then write the rest of the summary using the sub-
headings and information given. You should write about 200-250 words.
Background
Company X (Japanese) and Company Y (Hungarian) are to set up a joint venture in which a
team of software engineers from each company will work together to build a state-of-the-
art computer-aided design system. Consultants & Co were requested to carry out a study
into the working patterns of teams in each company.
Purpose
Identify areas of difference › possible friction?
Make recommendations (how to improve cooperation between teams?)
Method
Two week study period: consultants followed teams, observed patterns of
communication and decision-making.
Findings
Hungariaamn te Japanese team
work as individuals
work as a group
engineers specialised
engineers more generalised
meetings rare meetings frequent
communication via e-mail or through brainstorm ideas together
team leader
communication face-to-face
leader coordinates and directs.
decisions by consensus.
Conclusion
Very different! › serious problems possible › joint venture at risk.
Important to establish common approach
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Listening A Listen to an interview with Jon Larsen, CEO of a Danish advertising agency,
and complete the sentences below.
1 Jon Larsen’s company was founded in ............... .
2 The company is changing its name from Verner-Martins to ............... .
3 The proportion of spending on internet advertising is (at the time of the
interview) ............... per cent.
4 In a few years, Jon expects this percentage to be ...............
5 In Jon’s example, a car manufacturer arranged a series of ...............
............... to promote its new model. .
B Now listen again and choose the best answer to each of the
following questions.
9 Jon says that his company is changing its name because
a) they want to market their services in the UK.
b) they want to show that they are up-to-date with new ideas.
c) the old name is hard to pronounce.
10 The use of TV commercials in advertising campaigns is
a) growing.
b) at a peak.
c) no longer as important as it once was.
11 What is Jon’s opinion of pop-up ads?
a) they are effective
b) people often feel annoyed with them
c) people don’t pay attention to them
12 Jon believes the advertising industry will
a) decline in the long term.
b) stay at the same size for the next few years.
c) continue to expand.
13 In what way is the industry changing, according to Jon?
a) advertising is becoming more expensive
b) it is becoming more global
c) agencies have to offer more things
14 Jon gives an example of a new promotional technique in which
a) people sell the product to their friends.
b) no direct advertising is used.
c) consumers receive text messages about products.
Language A In the article below, there is one mistake on each line. Identify the word that
is wrong and write the correct word in the gap.
with a market value of $3.6bn following its high successful flotation in August. 16 ……….
Now the company has collapsed and trading in its shares have been suspended. 17 ……….
Initially, internal investigators have been unable to find anything fundamentally 18 ……….
wrong. But on Monday the company found out that a $430m debt was owing by 19 ……….
the chief executive. On the same day, he paid it forward, with interest. 20 ……….
The problem was that the statement the company put out explaining what has 21 ……….
happened left many unanswered questions. Refco is completely dependent of the 22 ……….
confidence of its customers. If they fear of the security of their assets they will 23 ……….
attempt to withdrawing them, which is exactly what happened this week. 24 ……….
B Rewrite the underlined part of each sentence below to create a noun phrase.
Do not use relative clauses (clauses with ‘who’, ‘that’ or ‘which’).
Example:
We have to review our strategy because the conditions in the
market are increasingly difficult.
We have to review our strategy because of the increasingly difficult
market conditions.
25 We are looking for a person who is professional and has
good qualifications.
We are looking for ………. .
26 Our sales have declined rapidly in recent months.
In recent months, we have seen ………. .
27 He has been consistent in producing reports which are
accurate. He has produced ………. .
28 The company has demonstrated that they are extremely
effective in planning for disasters.
The company has demonstrated ………. .
29 Lastminute.com is a service company which operates online and has
been highly successful.
Lastminute.com is a ………. .
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Exit Test
break into break off bring out cut off look into put off
32 Hello? Are you still on the line? Oh dear – I think we’ve been ………. ………. .
33 I’m afraid I won’t be able to come to the meeting on Friday. Can we ……….
… ………. till next week? (it)
34 I’m sorry to hear you’ve got a problem. Don’t worry. Leave it with me and I’ll
… ………. ………. . (it)
36 a) was b) is c) would be
37 a) Would b) Will c) Won’t
38 a) did not b) do not c) would not
39 a) would b) won’t c) don’t
40 a) said b) had said c) would have said
Vocabulary A Choose a word or phrase from the list to replace each of the underlined words
or phrases without changing the meaning.
B Choose two verbs from the list that could both be used in each
sentence below.
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Exit Test
C Match the words in column A to the words in column B to make phrases and
match them to the definitions below.
A B
auction centre
distribution package
income house
takeover distribution
retail bid
severance chain
Reading A Read the article and complete the gaps with the extracts (a–f).
Use the data below and write a memo of 200 to 250 words to the Purchasing
Manager. Tell him which motor you would recommend and give your reasons.
Speaking You are going to have a speaking test that will last about 15
minutes. There will be two parts:
Part A: You will be asked to prepare a short (3–4 minute) presentation.
Part B: You will have to ask for information about a conference venue,
which you should then summarise and evaluate.
Part A: Presentation
Choose one of the topics below and prepare a short presentation. You
should begin with a suitable introduction, divide the main information into
about three main parts, and end with a conclusion. You can make notes,
but should not try to read the whole presentation. You will have about 15
minutes to prepare.
1 Make a presentation about a company. Give information about its
activities (products or services), its size, nationality of main offices or
plants, subsidiaries etc, and its strengths in the market.
2 Make a presentation about a job: either the job you have, or one you
would like to have. Describe what the job involves, why you chose it,
and what is most challenging or rewarding about it.
3 Make a presentation about a business person: either someone you
work with or a well-known person. Talk about what this person does,
what they have done or achieved in the past, and what special skills
they have that you admire.
You can ask as many questions as you like to get facts and check your
understanding. You can make notes. When you have all the facts, you will be
asked to make a summary comparing the two companies. You should then
say which one you think offers the best potential for a takeover.