SOLVE PROBLEMS

RELATED TO WORK
ACTIVITIES

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

LEARNING OUTCOMES…
Identify the problem
Determine the fundamental causes of
problem
Determine corrective actions
Provide recommendation/s to managers

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

 What is a
problem???

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

REASONS

1. It has to be solved and we're not

sure how to find the best solution
2. There will probably be conflicts
about what the best solution is

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

Ultimate goal….

Conflict – friendly
Conflict – competent

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

TWO IMPORTANT THINGS TO
REMEMBER
1. They happen all the time and they are
opportunities to improve the system
and the relationships.
2. They are actually providing us with
information that we can use to fix
what needs fixing and do a better job.

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

SEVEN-STEPS FOR AN EFFECTIVE
PROBLEM-SOLVING PROCESS
1. Identify the issues
2. Understand everyone's interests
3. List the possible solutions (options)
4. Evaluate the options
5. Select an option or options
6. Document the agreement(s)
7. Agree on contingencies, monitoring, and
evaluation

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

ACTIVITY!!!

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR

MARIA CORINA A. DALEON - BOOKKEEPING NC III INSTRUCTOR