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QUARTER
HEALTH
UNIT I
Consumer Health
LESSON 1: INTRODUCTION
CONSUMER HEALTH
Consumer health refers to the decisions you make about the purchase of product and use
of health information and services that will have direct effect on your health. It also involves the
facts and understanding that enable people to make wise choices.
CONSUMER
Means a natural person who is a purchaser, lessee, recipient or prospective purchaser,
lesser or recipient of consumer products, services or credit.
HEALTH CONSUMER
A Health Consumer is someone who examines health information in products and services
CONSUMER SKILLS
Assertiveness - To stand up for one’s rights and to be self-advocate.
Budgeting - Prevents Overspending. Establishing an upper spending limit and to avoid
impulsive buying
Bargaining - It a natural game in the marketplace where the consumer bargains for the
best price without being obnoxious.
Comparison Shopping - Comparing of prices of products from different stores to enable
them to spend their money wisely and to get their money’s worth.
Data Collection - Consumer should read information about products and services from
reliable sources so they will not be victimized
CORE LIFE SKILLS
Critical Thinking Skills
Effective Communication
Entrepreneurial / Productive Skills
Interpersonal Skills
Decision Making
Problem Solving
LESSON 2: RIGHTS AND LEGAL PROTECTION OF THE CONSUMERS:
Objectives:
o Protection against hazards to health and safety
o Protection against deceptive, unfair and unconscionable sales acts and practices
o Provision of information and education to facilitate sound choice and the proper
o Provision of adequate rights and means of redress
o Involvement of consumer representatives in the formulation of social and economic
policies
8 Consumer Rights
1. THE RIGHT TO BASIC NEEDS. Which guarantee survival, adequate food, clothing, shelter,
health care, education and sanitation. You may look forward to: the availability of basic and
prime commodities to consumers at affordable prices and of good quality.
2. THE RIGHT TO SAFETY. The right to be protected against the marketing of goods or the
provision of services that are hazardous to health and life. You may look forward to:
Manufacturers of consumer products to undertake extensive safety and performance testing
before selling their products in the market. Labels which contain the proper information as
regards the product, its use and how to operate it, if the need arises, and also precautions or
warning signs.
3. THE RIGHT TO INFORMATION. The right to be protected against fraudulent/dishonest or
misleading advertising/labelling/promotion and the right to be given the facts and information
needed to make an informed choice. You may look forward to: Complete information about
the product to be purchased, including its use, ingredients/chemical contents, precautions, if
any, limitations and expiry date.
4. THE RIGHT TO CHOOSE. The right to choose products at competitive prices with an
assurance of satisfactory quality. You may look forward to: A wide array of goods and
services which are offered in the market with diverse brands, sizes, shapes and colors with
differences in the price, quality and use
5. THE RIGHT TO REPRESENTATION. The right to express consumer interests in the making
and execution of government policies. You may look forward to: Legislators would propose
laws that would ensure that consumers have the chance to live a better life by getting the
best value for their hard-earned peso.
6. THE RIGHT TO REDRESS. The right to be compensated for misrepresentation, shoddy
goods or unsatisfactory services. You may look forward to: Manufacturers/storeowners would
replace defective goods pursuant to the provision "No Return, No Exchange" provided in
the DTI's Implementing Rules and Regulations of Republic Act 7349, otherwise known as the
Consumer Act of the Philippines.
7. THE RIGHT TO CONSUMER EDUCATION. The right to acquire the knowledge and skills
necessary to be an informed consumer. You may look forward to: The three sectors of
society: business, government and consumer would embark on an information campaign
through tri-media on consumer related issues. A series of seminars, conferences, fora,
training, and public hearings for the welfare of the consumers.
8. THE RIGHT TO A HEALTHY ENVIRONMENT. The right to live and work in an environment
which is neither threatening nor dangerous, and which permits a life of dignity and well-
being. You may look forward to: The government exerting an iron hand regarding the
alarming increase in the degradation of the environment, especially forests, dying wildlife,
depleted land fill space and environmental contamination to prevent further damage.
Constant monitoring of our seas, coral reefs, forest, and waste disposal practices of factories
to check if there is a violation of the laws on environmental protection.
LESSON 3: HEALTH INFORMATION
It is information that people require to make wise choices and decisions about their health
or the health of [other people]” (Galvez Tan, et al., 2009).
Health information is the data and facts you got from media and people including the
professionals and agencies.
Is any concept, step, or advice that various sources give to aid the health status of an
individual.
Reliable Unreliable
Health products are those substances, materials, or equipment prepared or manufactured for
consumer purchase and used in the treatment, care, and maintenance of health (Cornacchia and
Barrett, 1989).
Some information on the package label may be misleading. Words such as “new,”
“improved,” or “better” are often used. Those words are meant only to make manufacturers sell
their product. In fact, some give you only a glimpse about the product and its usage. These
schemes may actually hinder you from deciding the health product that best suits your need.
PARTS OF A FOOD LABEL
Advertising
Advertising is recommending or praising something that calls forth the attention of the public.
One practical use of advertising is for the consumers to be aware of the different kinds of
new products and services. One goal of advertising is to convince you to switch to a new
product.
Purpose of Ads
Inform consumers of the products availability
Entice consumers to buy
Basis to compare products
COST - Uses claims that one product cost cheaper than the others in the market and yet
would yield the same result.
BANDWAGON - The idea that everybody else is doing it, or everyone supports this person or
cause, so you should too. Bandwagon plays off the human desire to be accepted.
o Key words to watch:
Everyone
Ours
Yours
We
Us
Don’t miss out!
Sweeping the Nation
Call or Act Now!
What are you waiting for?
Join the sensation!
COMEDY APPEAL - Use comedy to promote acceptance of their product
TESTIMONIAL - The celebrity endorsement of a philosophy, movement, candidate, or
product.
TRANSFER - The use of words or symbols that will transfer your feelings about one image to
the product being sold.
o Types of Transfer
Patriotism
Sex Appeal
Love or Popularity
Power and Fame
Money and Wealth
REPETITION - The product name or slogan is repeated several times within the
advertisement.
EMOTIONAL WORDS - Words used to make you feel strongly about someone or something
GLITTERING GENERALITIES - Uses appealing words and images to sell the product;
Generally accepted virtues are used to stir up favorable emotions.
Name-Calling - Ties a person or cause to a largely perceived negative image.
Fear - Presenting a dreaded circumstance of a choice or action.
Plain Folks - The candidate or cause is identified with common people from everyday walks
of life.
Health Services
Health services are those activities, information, or works furnished or supplied to help
satisfy the needs or wants of the consumers (Cornacchia and Barrett, 1989). You need to know
where these are located, as well as their purpose and availability. A wise consumer should be
aware of these health services and how to access them because they are considered as valuable
consumer tools for the youth.
Health Professionals
The health care delivery system employs health care providers who perform specialized
roles in their area of expertise. Health care providers like doctors, nurses, dentists, nutritionist-
dietitians are professionals who directly deliver these services to the consumers. The health care
delivery system also provides indirect services.
PROFESSION DEFINITION
An Audiologist is a doctor who handles
problems with hearing. These doctors also
1. AUDIOLOGIST
help hearing impaired children learn to
communicate.
An Allergist is a doctor who helps with
allergies. Any allergies you may have, such
2. ALLERGIST
as, hay fever or asthma will be checked out
by this doctor.
An Anesthesiologist is the doctor that helps
you to sleep through painful operations and
medical diagnoses. They are responsible for
3. ANESTHESIOLOGIST
administering the anesthesia and be present
during surgeries to help in complications
arising from anesthesia medications.
A Cardiologist is certified to treat any problem
4. CARDIOLOGIST dealing with heart diseases and cardiovascular
diseases.
A Dentist handles any dental problem from
5. DENTIST tooth decay to dentures to retainers. They
also treat any gum diseases and oral defects.
A Dermatologist is a doctor that treats any
6. DERMATOLOGIST ailment related to the skin and its appendages
such as hair, nails, etc.
Emergency Doctors handle trauma and
emergency conditions in the Emergency room
and are available at all times. Emergencies
7. EMERGENCY DOCTOR
treated may vary from poisoning to broken
bones, burns, heart attack concussions,
accident trauma, etc.
An Endocrinologist handles thyroid problems,
8. ENDOCRINOLOGIST hormone problems or any problems with the
endocrine system.
An Epidemiologist is a doctor who specializes
in epidemic illnesses which are highly viral.
They are more of scientists who identify new
9. EPIDEMIOLOGIST
diseases, virus mutations and develop cures
and modes of prevention of diseases with
vaccinations, etc.
An ENT Specialist is a doctor who treats
problems with the ear, nose and throat. An
10.ENT SPECIALIST ENT surgeon would be a specialist who will be
performing surgeries on these parts of the
anatomy.
A Gastroenterologist is a doctor for illnesses
11.GASTROENTEROLOGIST related to digestive system including the
common problem of gastritis and acid reflux.
A Gynecologist treats any problems with the
12.GYNECOLOGIST
female reproductive system.
A General Psychiatrist is a doctor who
specializes in mental illnesses and will study,
13.GENERAL PSYCHIATRIST
diagnose, counsel and treat any person with
mental illnesses such as schizophrenia,
depression, Bipolar dementia, Alzheimer's and
anxiety problems
14.HEMATOLOGIST A Hematologist studies blood and its diseases.
A Hepatologist is a doctor who is responsible
15.HEPATOLOGIST for diagnosing and treating diseases of the
liver.
An Immunologist is a doctor responsible for
16.IMMUNOLOGIST studying everything about the immune
system and treats any diseases related.
A Medical Geneticist is a doctor who is
responsible for testing, identifying and
17.MEDICAL GENETICIST
treating patients with genetic diseases and
disorders
A Microbiologist is a doctor who studies the
18.MICROBIOLOGIST causes, diagnosis and treatment of infectious
diseases where microbes are involved.
A Neonatologist is a doctor for new-born
19.NEONATOLOGIST
babies, premature or critically-ill babies.
A Nephrologist is a specialist doctor that
20.NEPHROLOGIST treats kidney diseases and renal problems
with treatments such as dialysis.
A Neurologist is a doctor studies various brain
21.NEUROLOGIST disorders such as Parkinson's disease and
Alzheimer's disease
An Obstetrician is a specialist in the
gynecological field of study and handles
22.OBSTETRICIAN
various aspects of the female reproductive
system such as childbirth, caesareans, etc.
An Oncologist is a specialist physician who
diagnoses and treats cancer patients with
23.ONCOLOGIST
drugs, chemotherapy, radiation and where
needed, surgical interventions.
An Ophthalmologist is a doctor who treats
24.OPHTHALMOLOGIST eyes and various eye defects, blindness and
performs different eye surgeries.
An Orthopedic Surgeon needs to be consulted
if you suffer from arthritis and osteoporosis
25.ORTHOPEDIC SURGEON
and other bone related illnesses or broken
bones.
An Orthopedist treats broken bones from falls
26.ORTHOPEDIST
or osteoporosis.
Pathologists are specialist scientists who study
abnormalities in living organisms and study
DNA, tissue, blood and other various human
27.PATHOLOGIST
and animal cells. They are also responsible for
performing autopsies on dead bodies to
determine the cause of death
A Pediatrician is a doctor who treats children
28.PEDIATRICIAN
for any illness from birth to adolescent.
A Plastic Surgeon is a doctor that can
transplant skin, muscles or change the
29.PLASTIC SURGEON
structure of a face or other body parts for
cosmetic and reconstructive purposes
A Physiologist is a life science doctor who
30.PHYSIOLOGIST specializes in physiology and helps
rehabilitate.
A Urologist treats any urinary problems and
31.UROLOGIST
urinary tract infections.
A Podiatrist is a specialist doctor who treats
32.PODIATRIST
disorders of the foot and ankle.
A Pulmonologist is a doctor who is responsible
for diagnosing and treats lung conditions and
33.PULMONOLOGIST
treating or managing critical care patients
admitted in the ICU with ventilator support.
A Radiologist is a doctor who specializes in
34.RADIOLOGIST use of X-rays or other imaging technologies in
order to diagnose various illnesses.
A Rheumatologist is a physician responsible
35.RHEUMATOLOGIST for handling autoimmune disorders and
allergic conditions.
A Surgeon is a doctor who specializes in
36.SURGEON
surgical operations
A Veterinarian are responsible for the
37.VETERINARIAN
treatment of sick animals
HEALTH FACILITIES
Hospitals and ambulatory medical clinics are the more common healthcare facilities in the
Philippines
I. Hospitals are usually designed to provide both inpatient and outpatient care. Inpatient care
means patients are admitted to spend night/s in the healthcare facilities. a health facility for
the diagnosis, treatment and other forms of health care of individuals suffering from
deformity, disease, illness or injury, or in need of surgical, obstetrical, medical or nursing
care. It is an institution where there are installed bassinets or beds for 24-hour use or longer
by patients in the management of deformities, diseases, injuries, abnormal physical and
mental conditions, and maternity cases.
Classification:
a. General or Special
General – provides services for all types of deformity, disease, illness or injury.
Special – primarily engaged in the provision of specific clinical care and management.
b. Ownership
Private
Government Owned
c. As to service capability
Level 1
o emergency hospital that provides initial clinical care and
management to patients requiring immediate treatment, as well as
primary care on prevalent diseases in the locality.
o Clinical services include general medicine, pediatrics, obstetrics and
nonsurgical gynecology and minor surgery
o General administrative service and may provide ancillary services (primary
clinical laboratory, first level radiology, pharmacy)
o Provides nursing care for patients who require minimal category of
supervised care for 24 hours or longer
Level 2
o Non-departmentalized hospital that provides clinical care and
management on the prevalent diseases in the locality.
o Clinical services include general medicine, pediatrics, obstetrics and
gynecology, surgery and anesthesia
o Appropriate administrative and ancillary services (secondary clinical
laboratory, first level radiology, pharmacy)
o Nursing care provided in the Level 1 Hospital as well as intermediate,
moderate and partial category of supervised care for 24 hours or longer
Level 3
o Departmentalized hospital that provides clinical care and management
on the prevalent diseases in the locality, as well as particular forms of
treatment, surgical procedure and intensive care.
o Clinical services provided in Level 2 Hospital as well as specialty clinical care
o Appropriate administrative and ancillary services (tertiary clinical laboratory,
second level radiology, pharmacy)
o Nursing care provided in level 2 Hospital as well as total and intensive skilled
care
Level 4
o Teaching and training hospital (with at least one accredited residency training
program for physicians) that provides clinical care and management on the
prevalent diseases in the locality, as well as specialized and sub-specialized
forms of treatment, surgical procedure and intensive care.
o Clinical services provided in level 3 Hospital as well as sub-specialty clinical
care
o Appropriate administrative and ancillary services(tertiary clinical laboratory,
third level radiology, pharmacy)
o Nursing care provided in level 3 Hospital as well as continuous and highly
specialized critical care
II. AMBULATORY MEDICAL CLINICS are usually designed to provide only outpatient care.
Outpatient care means patients are not admitted and do not spend night/s in the healthcare
facilities.
Health Care System is a systematic plan of health services that are being rendered to the
people including organizing and networking health facilities and human resources to carry out
the task.
“Once enrolled under PhilHealth, a member must declare his or her legal dependents so they
can also be given the same health care protection as that of the principal member. “
a. Inpatient Benefits - Benefits for sickness or ailments that need confinement of not less than 24
hours.
b. Outpatient Benefits
Day surgeries and treatment procedures done in accredited hospitals and free-standing clinics
that don’t require confinement
Primary preventive services, diagnostic examinations, and drugs and medicines, initially
available to Indigent/Sponsored members, Organized Groups, and land-based migrant worker-
members and dependents. Recently expanded to the DepEd personnel. Availed through Rural
Health Units (RHUs) and Out Patient Department (OPD) of government hospitals.
Z Benefits
Benefits designed for illnesses that are life-threatening and requires prolonged hospitalization,
extremely expensive therapies or other treatments that can deplete family’s financial
resources, unless covered by special health insurance policies.
Benefits in line with 3 Millennium Development Goals of reducing child mortality, improving
maternal health and combating HIV and other infectious diseases.
Quackery
Quackery is the promotion of a false or unproven method for profit (Barrett et al, 1997).
According to Weinstein (2003), quackery occurs when:
o Health care is administered by unlicensed health care providers.
o Promises of cures are made about products that are actually useless.
o Self-proclaimed therapeutic procedures are performed before they are scientifically
validated.
Victims of quackery think that they have made the right choice. Often, they exhibit the
following attitudes:
Gullible. They tend to believe easily to something that is printed or broadcasted without
verifying the truthfulness of the particular service.
Desperate. They are facing an incurable health condition leaving this their last option.
Isolated. They become attracted to unconventional methods because they distrust
medical science.
Belief in the supernatural. They tend to believe in the promising influence of mystical
power.
Overconfident. They firmly believe that they are more knowledgeable and skilled than
scientific researchers or experts.
Types of Quackery
Quacks use print and non-print media promos in the form of advertisements, well-
designed home mailings, and e-mails. The most common items used in quackery are medicines,
nutritional substitutes, products, and health equipment.
A. Medical. “Alternative” practitioners engage in practices that are not science-based and have
no proven value. Some physicians are not giving quality patient care. They only prescribed too
many drugs, order too many tests, or pay insufficient attention to preventive measures. For
example, an optometrist fail to examine the eyes thoroughly when they prescribe glasses or a
dentist fail to get optimal results because they work in a hurry.
B. Nutrition. Multilevel companies market a wide variety of health-related products, almost all
of which are either inappropriate or overpriced. Some products are sold by individual
distributors who also attempt to recruit friends, neighbors, relatives, and others to do the same.
Likewise, health market abounds with products of every description to accommodate people’s
need-dietary supplements, exercise gadgets, diet pills, beauty aids, and other over-the-counter
products. Although most over-the-counter drug products are acceptable, their advertising is
often promotional rather than educational. Advertising encourages pill-taking for insomnia,
lack of energy, constipation, and many other problems that may have better solutions.
C. Devices. Many people believe that health is purchasable. Thus, many worthless devices are
claimed to synchronize brain waves, improve eyesight, relieve stress, relieve pain, remove
unwanted fat deposits, or heal diseases. Exercise equipment and other weight losing devices
varies greatly in quality, functions, and cost. It is important that before investing, it is
recommended to determine what it can do and whether it can meet one’s needs or will be too
monotonous for regular use. More important than the financial risk of quackery is the possibility
that reliance on an ineffective method could delay effective treatment, thus resulting to serious
illness, moreover, fatal.
Herbal Medicine
The timely approval of Republic Act 8423 (R.A. 8423) otherwise known as the
Traditional and Alternative Medicine Act (TAMA) of 1997 gave rise to the creation of the
Philippine Institute of Traditional and Alternative Health Care (PITAHC), a government owned and
controlled corporation (GOCC) attached to the DOH to answer the present needs of the people on
health care through the provision and delivery of traditional and alternative health care (TAHC)
products, services and technologies that have been proven safe, effective and affordable.
The common medicinal plants approved by the Department of Health (DOH) are shown below.
Anti- Massage on
hypertensive affected
properties Crush areas in a
ALLIUM SATIVUM
BAWANG enough circular
(Garlic) Reduces fresh cloves motion
cholesterol in the Cook cloves Eat with
blood hence meals 3
helps control times a day
blood pressure
Divide the
Boil
solution
chopped
into 4
leaves in 2
parts. Take
glasses of
1 part
water for
Diarrhea and every 2 to
BAYABAS PSIDIUM 15
Stomach-ache 3 hours
(Guava) GUAJAVA minutes.
Toothache Chew but
Cool and
do not
strain.
swallow the
Clean
fresh
leaves
young
thoroughly
leaves
Boil 5 to 6
leaves in 1 Drink ¼
glass of glass of
LAGUNDI VITEX NEGUNDO Cough
water for mixture
(5-leaved Cold
15 every 4
chaste tree) Asthma
minutes. hours in a
Cool and day
strain
NIYOG- Not to be
The seeds
NIYUGAN given to
QUISQUALIS Intestinal are taken 2
(Chinese children
INDICA L parasitism hours after
honey below 4
supper
suckle) years old
Divide
Boil
SAMBONG decoction
BLUMEA chopped
(Ngai into 3
BALSAMIFERA Treating kidney leaves in a
camphor or parts, drink
stones glass of
Blumea one part 3
water for
camphor) times a
15 minutes
day.
TSAANG EHRETIA Stomach-ache Boil clean Drink
GUBAT MICROPHYLLA Diarrhea leaves in 1 Concoction
(Wild tea) glass of Divide
water for decoction
15 into 4
minutes. parts.
Cool and Drink 1
strain. part every
Boil 3 hours
chopped
leaves in 2
glasses of
water for
15
minutes.
Cool and
strain
Chopped
and boiled
as
decoction Can be
PANSIT-
The leaves eaten as
PANSITAN PEPEROMIA Treating arthritis
can be salad
(ULASIMANG PELLUCIDA and gout
eaten fresh Drink as
BATO)
(about a Decoction
cupful) as
salad or
like tea
Pound Apply moist
washed cotton
YERBA
CLINOPODIUM Toothache and fresh affected
BUENA
DOUGLASII rheumatism leaves. area for 30
(Peppermint)
Extract minutes to
juice 1 hour
A. Acupuncture. It is a technique that involves piercing the skin with thin long needles at
specific anatomical points to relieve pain or illness. Heat, pressure friction, suction, or
electromagnetic energy is used to stimulate the points.
B. Ventosa Massage. This painless technique uses cups that form a vacuum on the skin to
promote blood circulation. Cups may be made of glass placed on specific acupressure
either on the person’s back, shoulder, or neck to treat various conditions such as arthritis,
anemia, and skin infections.
C. Reflexology. It recognizes the hands and feet having reflex points that when
manipulated, could produce a physical effect on the body. Such treatment is relaxing and
beneficial during periods of stress and pain.
D. Naturopathy. It is a system that employs a wide range of natural means to restore
health such as diet, lifestyle, herbal medicine, and acupuncture.
E. Acupressure. Acupressure uses the same technique as that of acupuncture. The only
difference is that acupressure does not use needles but hands to apply pressure on certain
points of the body.
CONSUMER
HEALTH
CONSUMER ACT
OF THE
PHILIPPINES