CArrier Comfort View PDF

ComfortVIEW™
Installation and Start-up

Manual
Introduction ............................................................... 1 Windows Installation ................................................ 19
About this Manual ................................................... 1 Guidelines and Prerequisites ................................. 19
Terminology ................................................... 2 File System ................................................... 19
Conventions Used Throughout Networking ................................................... 19
this Manual ..................................................... 2 Windows XP File Sharing ............................ 20
Other Required Information ......................... 21
Video Resolution .......................................... 22
Overview ...................................................................... 3 Emergency Repair Disk (ERD) .................... 22
Product Versions .......................................................... 3 Event Viewer ................................................ 22
Installation Steps ............................................ 4 Changing the Windows Computer Name ............. 23
Product Package ............................................. 4
Single-User Version ................................................ 5
Local Site Operation ...................................... 6 SQL Server Installation ........................................... 25
Remote Access to a Workstation ................... 6 Installing SQL Server ............................................ 25
Modem Access to a
Remote CCN .................................................. 7
Printer Operation ............................................ 7 ComfortVIEW Installation ..................................... 29
Multi-User Version ................................................. 7 ComfortVIEW Versions ....................................... 29
Local Site Operation ...................................... 7 Before You Install ComfortVIEW ........................ 29
Remote Access to a Workstation ................... 9 All Versions ................................................. 29
Autodial Gateway Access to a Single-User Version ..................................... 29
Remote CCN .................................................. 9 Multi-User Version ...................................... 29
Printer Operation ............................................ 9 Installing the Server .............................................. 31
Single-User Installation ................................ 33
Multi-User Installation ................................. 34
Hardware Requirements and Setup ....................... 11 On Completion of Single-User and Multi-User
Hardware Requirements ........................................ 11 Installation .................................................... 35
Computer ...................................................... 11 Re-starting Computers with USB
Video Resolution and Display ..................... 13 ComfortVIEW Access Keys ........................ 35
Printer Requirements .................................... 13 Installing the Client ............................................... 36
Required Ancillary Devices ......................... 14 Installing the Standalone System .......................... 37
Optional Ancillary Devices .......................... 15
Hardware Setup ..................................................... 15
Internal/External Modem ............................. 15 ComfortVIEW Start-Up .......................................... 39
ComfortVIEW Access Key .......................... 15 Multi-User Version ............................................... 39
Configuring Internal Hardware Server Start-Up ............................................ 39
I/O Components ........................................... 15 Specifying Workstation Names ................... 40
Use of Serial PC Cards ................................. 16 Client Start-Up ............................................. 40
This document is the property of Carrier Corporation and is delivered on the express condition that it is not to be disclosed,
reproduced in whole or in part, or used for manufacture by anyone other than Carrier Corporation without its written consent, and
that no right is granted to disclose or so use any information contained in said document.
Carrier reserves the right to change or modify the information or product described without prior notice and without incurring any
liability.
© 2007, Carrier Corporation Printed in U.S.A. 808-238 Rev. 12/07

Single-User Version .............................................. 44
Specifying Workstation Names ................... 45
Backing Up the Database ......................................... 47

ComfortVIEW Directory Structure ....................... 47
SQL Server Directory ........................................... 49
ComfortVIEW Database Setup ............................... 51
Installing New Equipment Help and Graphics

Files ............................................................................ 53
Re-installing and Upgrading ComfortVIEW

Software ..................................................................... 55
Before You Upgrade to a New
ComfortVIEW Version ......................................... 55
Before You Re-install Your Current
ComfortVIEW Version ......................................... 55
To Reinstall or Upgrade ........................................ 55
To Manually Shut Down Client Services .... 56
Reinstalling or Upgrading ............................ 56
Uninstalling ComfortVIEW Software .................... 57

Prior to Uninstalling .............................................. 57
Guidelines .................................................... 58
Appendix A ................................................................ 59
ComfortVIEW Operating Systems and Database
Engines .................................................................. 59
Appendix B ................................................................ 61
System Files .......................................................... 61
Appendix C ................................................................ 63
Windows XP NetBEUI Information ..................... 63
Appendix D ................................................................ 67
RS-232/485 Converters ......................................... 67
Appendix E ................................................................ 71
Setting Up Printers for Use with ComfortVIEW .. 71
Index .......................................................................... 79
ComfortVIEW is a trademark of Carrier Corporation.

Intel is a registered trademark of Intel Corporation.
Microsoft, Windows, and SQL Server are registered trademarks of Microsoft Corporation.
ii Acrobat Reader Copyright© 1987-2000 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe
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Manual
Revisions
The ComfortVIEW Installation and Start-up Manual is catalog
number 808-238, Rev. 12/07. This revision replaces catalog number
808-238, Rev. 3/06.
The following changes have been made since the 3/06 version.
Section/Chapter Changes
Throughout Manual 1. Changed Sybase SQL Anywhere to Microsoft

SQL Server 2005 Express.
Overview 2. Under Installation Steps, added a note stating

that SQL 2005 must be sourced locally.
Hardware Requirements and Setup 3. Added a note stating that for new installations
operating system must at a minimum be
Windows XP Pro Service Pack 2 with
Microsoft .NET Framework 2.0.
ComfortVIEW Installation 4. Under Before You Install ComfortVIEW and

under Installing the Server, added a note stating
that if MSDE is installed on the computer, you
will only be allowed to perform the Client Only
installation option.
Appendix A 5. Updated table to include ComfortVIEW

Version 3.2 and Microsoft SQL Server 2005
Express.
iii
iv
Introduction
Alarm Manager
Introduction
This manual provides instructions on installing and starting up your

About this ComfortVIEW software.
Manual
The manual is divided into thirteen sections.
Overview describes ComfortVIEW single-user and multi-user

product versions and how they operate locally and remotely. It also
includes a list of general installation steps.
Hardware Requirements and Setup provides details about hardware

requirements and settings.
The next three sections include installation guidelines and detailed

procedures for Microsoft® Windows® XP, Windows 2000, Win-
dows 2003 Server, SQL Server, and ComfortVIEW for server,
client, and stand-alone workstations.
Start-Up contains procedures for starting up a multi-user client/

server system, and also a single-user system.
ComfortVIEW Setup provides information helpful in setting up your

database.
The final sections contain information and suggestions about general

system operation and maintenance, including the following:
• Performing database backups

• Updating Carrier equipment help and graphics files
• Reinstalling and upgrading software
• Uninstalling ComfortVIEW software
The Appendixes provide miscellaneous information such as:
• a table listing ComfortVIEW and ComfortWORKS versions

along with their corresponding operating systems and SQL
database engines.
• a list of ComfortVIEW system files.
• Windows XP NetBEUI installation information.
1
Terminology The following terms are used in this manual:
Server—A computer running ComfortVIEW communication, user

interface, service, and database software.
Client with CCN Communication—A computer on a local area

network running ComfortVIEW communication and user interface
software.
Client—A computer on a local area network running

ComfortVIEW user interface software only.
Conventions Used • Throughout this manual the term:

Throughout this Manual
• ComfortVIEW single-user version refers to ComfortVIEW
operating in conjunction with the Microsoft SQL Server
2005 Express database management system. It is important
to note, however, that ComfortVIEW single-user version
will also operate with the Microsoft SQL Server database
management system, if this database has been installed on
your computer prior to the ComfortVIEW installation.
• ComfortVIEW multi-user version refers to ComfortVIEW

operating in conjunction with the Microsoft SQL Server
database management system.
• All Windows XP instructions assume that you are using XP's

Classic (traditional Windows) view.
2
Overview
Alarm Manager
Overview
ComfortVIEW operates under the Microsoft Windows XP Profes-

Product Versions sional, Windows 2000 Professional and Server, or Windows 2003
Server operating system. ComfortVIEW multi-user version operates
in conjunction with the Microsoft SQL Server database management
system, while ComfortVIEW single-user version operates in con-
junction with the Microsoft SQL Server database management
system.
ComfortVIEW can operate on a standalone computer or across a
local or wide area network on multiple computers in a client/server
arrangement. You should purchase the proper product version for
your needs. Each version is described below:
ComfortVIEW single-user version is intended for use on standalone
computers that are not connected by means of a local area network.
It can however, be installed on a computer connected to a local area
network, if desired. It also can be used to dial in to and access other
ComfortVIEW systems installed on remote computers. You need a
ComfortVIEW single-user version package for each computer on
which you intend to install ComfortVIEW. The single-user version
permits one user to log on at a time.
ComfortVIEW multi-user version is used on multiple computers that
have been connected to a local area network. You can also use it to
dial in to and access other ComfortVIEW systems installed on
remote computers. You need only one ComfortVIEW multi-user
version package for each local area network installation. This
version, when fully installed, provides you with one computer acting
as the ComfortVIEW server and several other computers, all on the
same local area network, acting as ComfortVIEW clients. This
arrangement permits a common ComfortVIEW database to exist on
the ComfortVIEW server, and it allows coordinated operation of all
ComfortVIEW client workstations. The multi-user version permits
up to 5 users to be logged on simultaneously.
Installing your single-user or multi-user software requires you to
perform the following sequential steps for each ComfortVIEW
workstation.
3
Installation Steps 1. Set up computer hardware I/O components (internal modem,
local area network adapter card, RS-485 serial communica-
tion interface).
Note: Your computer supplier may have completed this
step already.
2. Install the Windows 2000, XP, or 2003 Server operating
system software.
Note: Your computer supplier may have completed this
step already.
3. If ComfortVIEW is to be used to access other ComfortVIEW
systems remotely, install the Remote Access Connection
Manager Service (Dial-up Networking).
4. For the multi-user version only, install Microsoft SQL Server
database management system software. For up to 5 users you
can use SQL Server Express. For more than 5 users, you must
use SQL 2005 Standard or Enterprise. (ComfortVIEW single
user Version 3.2 integrates the SQL Server Express database
installation process automatically, as part of the installation.)
Note: Installation of SQL Server is only required on the

ComfortVIEW server computer. ComfortVIEW
client computers do not require SQL. SQL 2005
Standard or Enterprise must be sourced locally.
5. Install ComfortVIEW software.

6. Configure ComfortVIEW start-up parameters.
You will find information for each of these steps in this manual.
Product Package Your ComfortVIEW product package contains the following mate-
rial:
ComfortVIEW CD-ROM — Contains your ComfortVIEW software
and is used during software installation. Keep this CD-ROM in a
safe place after installation is complete, as it may be needed for
system upgrade or repair.
Documentation — ComfortVIEW documentation is provided in
hard copy and in electronic format on the ComfortVIEW CD-ROM.
The electronic manuals are installed on your computer as part of the
ComfortVIEW installation in the CVIEW\HELP subdirectory.
4
Adobe® Acrobat® Reader software must be present on your com-
puter in order to access these files. The Acrobat Reader file is
included on the ComfortVIEW CD-ROM and, if necessary, can be
installed by double clicking on the file AR40ENG.EXE, which is
located in the ADOBE subdirectory. Each manual is described
below:
• ComfortVIEW Installation and Start-up Manual — Provides

you with instructions on installing ComfortVIEW and
starting up your system. To access this document, simply
double click on the file IsManual.pdf.
• ComfortVIEW Operation Manual — Provides you with step-

by-step instructions on using ComfortVIEW features and
functions. To access this document, simply double click on
the file OpManual.pdf.
ComfortVIEW Access Key — A programmed device that estab-

lishes the capacity of your ComfortVIEW system. This key, which
must be attached to the ComfortVIEW server computer, limits the
number of concurrent user logins. It is a required element on every
system. Users cannot log into ComfortVIEW without this key in
place.
ComfortVIEW Mouse Pad
Microsoft SQL Server — A database management system designed

to operate under Windows. This component is only required and
included with ComfortVIEW multi-user version.
Note: International customers must purchase Microsoft SQL

Server separately.
You can use the single-user version in three ways: on a local CCN,
Single-User to access a remote CCN, and to access a remote ComfortVIEW
Version workstation.
5
Local Site Operation The most common use of the ComfortVIEW single-user version is
monitoring a building on site. This method directly attaches the
ComfortVIEW workstation to the Carrier Comfort Network bus.
See Figure 1. You can also have multiple workstations running the
ComfortVIEW single-user version, each connected directly to the
Carrier Comfort Network bus.
Note: A Carrier Comfort Network serial communications inter-

face is required for each workstation attached to a CCN.
If, however, CCN to Ethernet converters are used, only a
LAN connection is required. In this case, networking is
also required.
Figure 1 Internal/External Modem
Single-User Version communication
to/from remote
Set-up ComfortVIEW PRINTER
workstation
S E RV E R -
D ATA B A S E
CARRIER COMFORT NETWORK
4 4
3 3
2 2
1 1
SYSTEM SYSTEM
SYSTEM
ELEMENT ELEMENT
S1 S1
S2 S2
ELEMENT
(COMFORT (19XL
(AHU)
CONTROLLER) CHILLER)
Remote Access to a The ComfortVIEW single-user version can be accessed remotely via
Workstation modem by any ComfortVIEW workstation. This mode of access
requires an internal or external high speed modem. When
ComfortVIEW is accessed remotely, it acts as the server in a client/
server relationship with the calling ComfortVIEW workstation. As a
server, ComfortVIEW shares database information and coordinates
actions to be taken on the Carrier Comfort Network.
Note: The database resident in the calling workstation is not

affected by any operations the user performs at the remote
site.
6
Figure 2
Service Support System
Modem
Setup communication PRINTER
to remote
C o m f o r t V I E W Wo r k s t a t i o n
S E R V E R - D ATA B A S E
CARRIER COMFORT NETWORK
AG
W AUTODIAL AG
W AUTODIAL AG
W AUTODIAL
S1
S2 G AT E WAY S1
S2 G AT E WAY S1
S2 G AT E WAY
S I M U LTA N E O U S C O N N E C T I O N S T O M U LT I P L E S I T E S
Modem Access to a The ComfortVIEW single-user version can access numerous remote
Remote CCN CCNs using an Autodial Gateway or an internal or external modem
connected to the computer. The Autodial Gateway or modem must
be purchased separately and installed on the CCN or PC, respec-
tively. You can make simultaneous phone connections to several
remote CCNs if you have several Autodial Gateways and/or mo-
dems on your local CCN. See Figure 2.
Printer Operation You can attach a printer to a ComfortVIEW workstation. Multiple

printers may be employed. Typical uses for multiple printers include
dedicating printers to print alarms originating from specific building
areas, and dedicating a printer for report output.
You can use the multi-user version in three ways: on multiple local
Multi-User CCNs, to access a remote CCN, and to access a remote
Version ComfortVIEW workstation.
Local Site Operation The most common use of the ComfortVIEW multi-user version is
monitoring a building on site using several ComfortVIEW worksta-
tions in a local area network client/server arrangement. This method
7
directly attaches a ComfortVIEW workstation to the Carrier Com-
fort Network bus and connects all workstations to a local area
network. See Figure 3 for a typical installation example.
Figure 3 CLIENT
CLIENT
Multi-User
System
Setup
WINDOWS 2000/XP WINDOWS 2000/XP
LOCAL AREA NETWORK
MODEM
C O M M U N I C AT I O N
TO/FROM PRINTER
REMOTE
COMFORTVIEW
W O R K S TAT I O N CLIENT WITH
C O M M U N I C AT I O N
S O F T WA R E
WINDOWS 2000/XP I N S TA L L E D
S E RV E R -
D ATA B A S E
WINDOWS 2000/XP WINDOWS 2000/XP
CARRIER CARRIER
COMFORT COMFORT
NETWORK 1 NETWORK 2
4 4
3 3
2 2
1 1
SYSTEM
SYSTEM
S1
S2
SYSTEM ELEMENT
S1
S2
ELEMENT
ELEMENT (19XL
(AHU)
(COMFORT CHILLER)
CONTROLLER)
Note: A Carrier Comfort Network serial communications inter-

face is required for each workstation directly attached to a
CCN. If, however, CCN to Ethernet converters are used,
only a LAN connection is required.
For local sites with several CCNs, you would directly attach each
CCN to be monitored to a ComfortVIEW workstation on the local
area network. Figure 3 shows a CCN attached to the ComfortVIEW
server and a CCN attached to a ComfortVIEW client. Once a CCN
is attached to a ComfortVIEW workstation, it is accessible by all
workstations on the local area network.
8
Note: In order to access information from controllers connected
to the CCN attached to the client with communication, the
ComfortVIEW server must be operational and communi-
cating with the client over the LAN.
Remote Access to a You can access the multi-user version server workstation remotely
Workstation via modem from any ComfortVIEW workstation. This mode of
access requires an internal or external high speed modem. When you
access ComfortVIEW remotely, it acts as the server in a client/
server relationship with the calling ComfortVIEW workstation. As
a server, ComfortVIEW shares database information and coordi-
nates actions to be taken on the Carrier Comfort Network.
Autodial Gateway The ComfortVIEW multi-user version can access numerous remote
Access to a Remote CCNs using the Autodial Gateway Option or an internal or external
CCN modem. The Autodial Gateway Option must be purchased sepa-
rately and installed on the CCN or PC, respectively. You can make
simultaneous phone connections to several remote CCNs if you
have several Autodial Gateways on your local CCN. See Figure 2,
Service Support System Setup.
Printer Operation You can attach a printer to any ComfortVIEW workstation on the
local area network. It is accessible by all other ComfortVIEW
workstations. Multiple printers can be employed. Typical uses for
multiple printers include dedicating printers to print alarms originat-
ing from specific building areas and dedicating a printer for report
output. ComfortVIEW users can have access to all printers on the
Windows network for these operations.
9
10
Hardware
Requirements
and Setup
Alarm Manager
Hardware
Requirements
and Setup
Your computer vendor must verify that the computer hardware and
printers purchased to run ComfortVIEW are compatible with the
Windows operating system you will be running (XP/2000). The
hardware should be on the Hardware Compatibility List delivered
with your Windows XP, Windows 2000, or Windows 2003 Server
software. Microsoft supports only devices that are on the Hardware
Compatibility List. If one of your devices is not on this list, contact
the device manufacturer to request a Windows XP, 2000, or 2003
Server device driver, if one is available.
Note: The minimum operating system for new installations is
Windows XP, Service Pack 2 with Microsoft .NET Frame-
work 2.0.
The minimum computer hardware requirements for ComfortVIEW

Hardware are:
Requirements ComfortVIEW Server or Stand-alone System with Windows 2000
Professional Operating System —
Computer • Pentium 600 MHz processor with 256K cache RAM
• 512 Mb of memory
• 4 Gb hard disk with 1 Gb free for ComfortVIEW
• CD-ROM drive and controller
• 17" 800 x 600 super VGA non-interlaced monitor
• 800 x 600 video graphics adapter card with 4 Mb RAM
• Server: Integrated Network controller, PCI Network card, or
PCMCIA Network card (laptop)
Note: A standalone system does not require the presence of a
Network card.
• One free serial port or PCI slot for ComfortVIEW - CCN com-
munication (direct connection)
• Parallel port or USB port for ComfortVIEW key and optional
printer
ComfortVIEW Server or Standalone System with Windows 2000/
2003 Server Operating System —
• Pentium 600 MHz processor with 256K cache RAM
• 4 Gb hard disk with 1 Gb free for ComfortVIEW
11
Network card.
printer
ComfortVIEW Client with Windows 2000 Professional Operating

System —
• 2 Gb hard disk with 500 Mb free for ComfortVIEW
• Integrated Network controller, PCI Network card, or PCMCIA
Network card (laptop)
• Optional serial port or PCI slot for ComfortVIEW - CCN com-
• Optional parallel port or USB port for printer
ComfortVIEW Server or Standalone System with Windows XP

Professional Operating System —
• 6 Gb hard disk with 1Gb free for ComfortVIEW
Network card.
printer
12
ComfortVIEW Client with Windows XP Professional Operating
System —
• 4 Gb hard disk with 500 Mb free for ComfortVIEW
• Integrated Network controller, PCI Network card, or PCMCIA
Network card (laptop)
• Optional serial port or PCI slot for ComfortVIEW - CCN com-
• Parallel port or USB port for printer
Video Resolution and ComfortVIEW is designed to run with a minimum display resolu-
Display tion of 800 x 600 pixels. You must have a video adapter card with 4
Mb video RAM (that is compatible with your operating system) to
achieve this display resolution.
Note: Windows runs in standard VGA mode (640 X 480 pixel)
resolution with almost any brand of video adapter card.
However, you will find that several ComfortVIEW
screens will not completely fit in the display.
You can achieve the super VGA display resolution that
ComfortVIEW requires only by using a video adapter card that is
compatible with your operating system. Windows is delivered with
display driver software for the most popular video adapter cards.
Printer Requirements The following are the basic printer requirements for ComfortVIEW:
• Laser*
• Ink jet*
• 24-pin dot matrix printer(s)*
You can use one printer for Alarms and Reports, or two or more
printers each dedicated to different functions.
*These devices must be on the Hardware Compatibility List deliv-
ered with your operating system software.
13
Required Ancillary The Carrier Comfort Network serial communications interface is an
Devices optically isolated RS-485 standard serial interface. This interface
may be external or internal to your ComfortVIEW computer.
COM Port Issues:

ComfortVIEW communication does not support COM ports beyond
COM8. ComfortVIEW communication does not support USB
devices.
External Interface:
• Carrier Comfort Network/RS-232 interface purchased separately
from Carrier and consisting of:
• Repeater Module
• Two modular power assemblies
• RS-232 modem cable
• P/N CEDP121246-10 or -25 (10 ft or 25 ft, 9 to 25-pin
connector) or,
• BC22E-10 or -25 (10 ft or 25 ft, 25 to 25-pin connector)
Internal Interface:
• RS-485 optically isolated serial card purchased separately from
a Carrier authorized supplier.
Manufacturer P/N
Opto-22 AC24 AT
B&B Electronics 3PXOCC1, 3PXOCC1A,
232PCI1A, 232PCI2A,
3PCIOSD1A, 3PCIOSD2A,
3PCISD4A, SSP-100
Notes: Windows XP/2000-compatible drivers must be used when

installing external and internal ancillary interfaces.
ComfortVIEW does not support USB-based converters.
14
Optional Ancillary The following optional ancillary devices can be used with
Devices ComfortVIEW:
• High speed (14.4 bps or higher) modem* (internal or external)

for ComfortVIEW Remote Access feature only
• Local Area Network (LAN) adapter card*
• Tape drive and tapes for backups*
*These devices must be on the Hardware Compatibility List deliv-

ered with Windows XP/2000 software.
Hardware Setup
Internal/External If you will be using an internal or external modem to connect to a

Modem remote CCN, you should install and configure it prior to installing
your ComfortVIEW software, You can access your modem proper-
ties through the Control Panel.
ComfortVIEW Access If using the parallel port access key, then the parallel port to which
Key the ComfortVIEW access key will be installed must be configured
in BIOS as Bi-Directional/ECP or EPP.
Configuring Internal For ComfortVIEW to fully operate, your internal hardware input/
Hardware I/O output (I/O) components must be installed correctly. A common
Components problem encountered when installing desktop computer systems are
address and Interrupt Request (IRQ) setting conflicts among internal
hardware I/O components such as LAN adapter cards, modems, and
serial ports. Windows Device Manager should be consulted to verify
that all hardware is correctly installed and operational. Some typical
settings for components used with ComfortVIEW are as follows:
15
Table 1 Port/Component Port IRQ Address
IRQ Settings
Description Designation
for Components
Built-in ports:
Serial comm. RS-232 COM1 4 3F8 Factory set
Serial comm. RS-232 COM2 3 2F8 Factory set
Parallel printer port LPT1 7 Factory set
Add-on ports (options):

Modem (internal) COM3 5 3E8
Serial communication
RS-485:
Opto-22 AC42AT COM2 3 2F8*
LAN adapter card N/A 10 300
*Disable on-board COM2 serial communication port (if present)

before you install a card with this configuration. Check your com-
puter hardware documentation for instructions.
Use of Serial PC Cards Many notebook computers may use a serial PC card in place of a
serial port. If your ComfortVIEW computer uses a serial PC card,
you must load the CCN driver for use with this card.
Follow the instructions below.
Note: You must install your ComfortVIEW software before

performing this procedure.
For Windows XP:
1. After installation of the ComfortVIEW software, insert the

serial PC card into any available PCMCIA socket.
The Found New Hardware Wizard window will be displayed.

Follow the wizard prompts as described below.
2. Select Install from a list or specific location (Advanced) and

then click on Next.
A new window will open.
16
3. Select Don't search. I will choose the driver to install. Then
click on Next.
The next window will display a list of hardware types.
4. Scroll down to select Ports (COM and LPT) and then click on
Next.
The next window will prompt you to select the device driver.
5. Under the Manufacturer list, select Standard port types and

under the Model list, select CCN Level II Communications
Port and then click on Next.
An Update Driver Warning message will now display.
6. Select Yes to continue driver installation.
Another warning will display.
7. Select Continue Anyway.
8. In the Insert Disk window, click on OK.
9. In the Files Needed window, click on the Browse button and

navigate to the local drive to the CVIEW\LEVELII folder and
then select the file LEVELII.SYS. On returning to the Files
Needed window, click on OK.
10. When the Completing the Found New Hardware Wizard

message appears, click on Finish.
Your serial PC card is now ready to use.
11. You must now navigate to the Device Manager window,

(located under Control Settings) and note the COM port
number that is assigned to the serial PC card. This is the port
number that you must use when setting up the CCN using
ComfortVIEW's Carrier Network Manager application.
17
For Windows 2000:
1. After installation of the ComfortVIEW software, insert the

serial PC card into any available PCMCIA socket.
The Found New Hardware Wizard window will be displayed.

Click on Next to proceed and follow the wizard prompts as
described below.
2. From the Install Hardware Device Drivers window, select

Display a list of the known drivers for this device so that I
can choose a specific driver and then click on Next.
3. From the Hardware Types list, select Ports (COM & LPT1)
and then click on Next.
The Select a Device Driver window will now display.
4. From the Manufacturers list, select Standard port (types) and

from the Models list select CCN Level II Communications
Port and then click on Next.
You will then receive a driver warning message.
5. Click on Yes to continue.
You will then receive a Start Device Driver Installation

message.
6. Click on Next to proceed.
The Insert Disk window will then be displayed.

7. The remainder of this Windows 2000 driver installation
procedure is the same as the Windows XP procedure found
on the previous page, beginning at Step 8.
18
Windows
Installation
Alarm Manager
Windows
Installation
ComfortVIEW operates under the Microsoft Windows 2000 Profes-
sional and Server or XP Professional operating systems. The proper
operating system must be installed and running on your computer
before you begin installing ComfortVIEW.
Most computers will be delivered with the appropriate Windows

2000 or XP operating system pre-installed. If this is not the case
with your computer, install the Windows 2000 or XP operating
system, specifying the required information as prompted.
Note: Before installing Windows, verify that your hardware is

on the Hardware Compatibility List delivered with the
Windows software. Microsoft can only support devices
that are on the Hardware Compatibility List. If any of your
devices are not on the list, contact the device manufacturer
to request a Windows 2000/XP device driver, if one is
available.
Windows installation pre-requisites and guidelines are discussed on

Guidelines and the pages that follow.
Prerequisites
File System The file system determines how Windows names, stores and orga-
nizes files and directories. Windows and ComfortVIEW support the
FAT and FAT32 (File Allocation Table), and NTFS (New Technol-
ogy File System) file systems. During Windows installation, you are
asked about the type of file system that you wish to install.
Networking All ComfortVIEW versions, with the exception of the standalone

installation option, require the installation of Windows networking
software. ComfortVIEW supports both the NetBEUI and the TCP/IP
networking protocols.
Note: In client/server applications ComfortVIEW requires

NetBIOS name resolution (using HOST files or a Win-
dows server.)
TCP/IP and Windows 2000: When using Windows 2000 and

configuring TCP/IP, be sure to enable the NetBIOS over TCP/IP
option. You can access this option under the WINS configuration of
TCP/IP.
19
If your computer is not always going to be connected to a LAN, be
sure to also install the NetBEUI protocol in addition to TCP/IP.
Information on installation and support for NetBEUI under Win-
dows XP can be found in the appendix of this manual.
Network Card:
• The multi-user version will only operate if you successfully
install a local area network card and its associated Windows
device driver. If the network card was installed at the time that
Windows was installed on the PC, then it is likely that the local
area network card device driver was successfully installed
during the Windows installation process. See the Hardware
Setup section of this manual's Hardware Requirements and
Setup chapter.
Networking Without a Network Card:
• If you have ComfortVIEW single-user version your computer
may not contain a network card. If this is the case, be sure to
select the standalone option when installing ComfortVIEW.
Windows XP File You must enable file sharing on Windows XP computers that are
Sharing running ComfortVIEW server software. You do this using the
Network wizard. Follow the instructions below:
1. Right click on My Network Places, and select Properties.
2. In the Network Connections dialog box, under Network

Tasks, select Set up a home or small office network.
This will bring up the Network Setup wizard.
3. Click on Next to proceed through the wizard windows.
4. Set up your connections according to your specific computer
network or system.
5. Provide your computer name. This name will be the computer
name that you will identify as your ComfortVIEW server
when installing your ComfortVIEW clients.
6. Provide the name of your work group. This information can
be obtained from your network administrator.
7. The final wizard window states that you must run the Net-
work wizard on all your computers. Note that this is only
necessary for ComfortVIEW XP server computers.
20
Other Required In order to complete the Windows installation, you may be required
Information to supply the following information:
Domain Name:
• This name is used only when a Windows domain server is
present on a local area network.
Suggestion: Leave this entry blank.
Workgroup Name:
• This name identifies and categorizes Windows workstations
located on a local area network.
Suggestion: Use the default name (Workgroup).
Computer Name:
• The computer name may consist of up to 15 characters, limited
to the characters A-Z, 0-9 and the dash (-). This name must be
unique if the computer is on a local area network. Even if you do
not intend to connect the computer to a local area network
sometime in the future, you should assign unique names to your
standalone computers during the installation process. SERVER,
CLIENT1, and CLIENT2 are examples of valid computer
names.
Administrator Password:
• During the installation, you are prompted to enter the adminis-
trator password (up to 14 characters). To log into Windows after
installation, you will use the user name Administrator and the
password that you enter here. If you forget the password that
you supplied during installation, and there is not another user
with administrator level privilege, you must run the Windows
installation program again in order to perform administrative
level functions.
Note: Passwords are case sensitive.
Suggestion: Use a standard Administrator password for all
installations.
21
Windows User Name and Password:
• During Windows installation, you set up the Administrator
account. Eventually, all ComfortVIEW users will require a
Windows user name and password. After Windows is installed,
you can use the Computer Manager application under the Ad-
ministrative Tools program group to add an additional user
name with Administrator rights and additional users. See your
Windows documentation for complete instructions on adding
users.
Note: If you intend for a ComfortVIEW user to use the

ComfortVIEW Automatic Login feature, you must
assign this user a user name of 8 characters or less. It is
also recommended that all user names be unique within
the first 8 characters.
Suggestion: After completing the Windows installation, it is
recommended that you add a new user and
assign that user administrator level privileges.
Then log in to Windows as that user and perform
SQL Server and ComfortVIEW installation. This
will allow you to have an administrator user
account as a backup.
Video Resolution • ComfortVIEW is designed to run with a minimum display

resolution of 800 x 600 pixels using small fonts. You can run
ComfortVIEW with the Windows standard VGA default resolu-
tion (640 x 480 pixels), but several ComfortVIEW screens will
not completely fit in the display.
Emergency Repair • The ERD helps you to repair problems with your system files,
Disk (ERD) startup environment, and partition boot sector of the boot vol-
ume. This disk should be updated after installing
ComfortVIEW. To update your ERD in Windows 2000, select
Start, Programs, Accessories, System Tools, Backup and then
select Emergency Repair Disk.
Event Viewer • The Windows Event Viewer tracks various non-critical system-
type events on your computer. It is a good place to gather infor-
mation for troubleshooting computer problems. After installing
Windows, you should enable the Event Viewer's Overwrite
22
Events as Needed option. This will ensure that the Event Viewer
logs do not reach their capacity. The Event Viewer is located in
Windows Administrative Tools. Be sure to enable the Overwrite
Events as Needed option in all Event Viewer logs — System,
Security, and Application.
In Windows 2000/XP/2003 Server:

Select Start, Setting, Control Panel, Administrative Tools and
the Event Viewer.
In the left column, right click on each log and select Properties.
Under Log Size, enable the Overwrite Events as Needed option.
If you decide to change your Windows computer name after install-

Changing the ing ComfortVIEW, you must first change the name in the
Windows ComfortVIEW database. Perform the following steps to do so:
Computer Name
1. Follow the instructions in To Add a New Workstation in the
Setup chapter of the ComfortVIEW Operation Manual to add
the new computer name to the ComfortVIEW database.
2. Proceed to change the Windows computer name to the new

name used in Step 1.
3. After changing the computer name, reboot your

ComfortVIEW computer.
Note: SQL Server 7.0 or greater may display an error

message telling you that your installation is corrupt.
If this occurs, you must re-run the SQL Server
installation. Turn to the Installing SQL Server
instructions in the next chapter of this manual.
Complete Steps 1 and 2 of that procedure and then
skip to and proceed from Step 7 (Select Install SQL
Server Server Desktop Edition.)
4. Follow the instructions in To Delete an Existing Workstation

in the Setup chapter of the ComfortVIEW Operation Manual
to delete the old computer name from the ComfortVIEW
database.
23
If you change the computer name of a workstation that has a
CCN connected to it (ComfortVIEW server or client w/
communications) those CCN(s) will now display as Database
Only . You must now enter the Carrier Network
Manager application, select the CCN(s), and use the Config-
ure menu’s Modify command to modify the CCN access
method. For instructions, see the Adding/Modifying CCNs
section of the ComfortVIEW Operation Manual's Carrier
Network Manager chapter, or refer to ComfortVIEW on-line
help.
Note: If you change the computer name of your server worksta-

tion, you must run the ComfortVIEW installation program
again on all client workstations, specifying the new server
workstation name when prompted.
You should also re-install ComfortVIEW on the server to
update any reference to the old computer name in graphic
backgrounds.
24
SQL Server
Installation
Alarm Manager
SQL Server
Installation
ComfortVIEW multi-user version operates in coordination with the
Microsoft SQL Server database management system. This database
management system must be installed and running on your com-
puter before you begin to install ComfortVIEW multi-user version.
The version of SQL Server 2005 that you must install is dependent
Installing SQL on the operating system that is installed on your computer. Refer to
Server the table below.
If your PC is running ... You must install this

SQL Server 2005 Edition
Windows XP Standard
Windows 2000 Professional Standard
Windows 2000 Server Standard or Enterprise
Windows 2003 Server Standard or Enterprise
Follow these steps to install SQL Server 2005 Standard or Enter-

prise Edition.
1. Insert the MS SQL Server 2005 Standard CD-ROM and

select Install Server components, tools, Books Online, and
samples.
2. From the End User License Agreement dialog box, click on

the checkbox to accept the license agreement, and then press
Next.
3. From the Installing Prerequisites dialog box, press Install.

Wait for the installation of components required for SQL
Server Setup to complete, and then press Next.
4. From the Welcome dialog box, press Next.
5. From the System Configuration Check dialog box, press Next.
6. From the Registration Information dialog box, fill the Name

and Company (optional) fields, and then press Next.
7. From the Components to Install dialog box, select SQL Server

Database Services and Workstation components, Books
Online and development tools, then press Next.
25
8. From the Instance Name dialog box, select Default instance,
and then press Next.
9. From the Service Account dialog box, select Use the built-in
system account, and check the SQL Server checkbox, and
then press Next.
10. From the Authentication Mode dialog box, select Mixed

Mode (Windows Authentication and SQL Server Authentica-
tion). Enter a password and confirm it. We recommend the
password carrier. Press Next to continue.
11. From the Collation Settings dialog box, select SQL Collations
(used for compatibility with previous versions of SQL
Server).
12. Select Binary order, for use with the 850 (Multilingual)
Character Set and then press Next.
13. From the Error and Usage Report Settings dialog box, press
Next.
14. From the Ready to Install dialog box, press Install.
15. When prompted, insert Microsoft SQL Server 2005 Disc 2,

and press OK.
16. From the Setup Progress dialog box, press Next.
17. From the Completing Microsoft SQL Server 2005 Setup

dialog box, press Finish.
18. Re-start your computer.
Follow the steps outlined below to add or modify the SQL Server
2005 Administrator password.
1. Select Start, Programs, Microsoft SQL Server 2005, SQL

Server Management Studio.
2. From the Connect to Server dialog box, press Connect.
Note: By default, the Server type = "Database Engine";

Server name = "<the computer name>"; Authentica-
tion = "Windows Authentication".
26
3. Under the computer name tree, click the + sign next to
Security to open that tree.
4. Click on Logins. You should now see a list of user names in

the right window.
5. Double click on the user name sa and locate the password

field. We recommend that you use the password carrier.
Then click OK.
Note: If you decide to use another password, we recom-

mend that you standardize on a password that will
not be forgotten.
The SQL Administrator account will now contain

your new password.
6. If ComfortVIEW has already been installed, you must now

re-install ComfortVIEW in order to update the user password.
During the installation, be sure to enter the new SQL pass-
word into the Database Log in dialog box.
After completion of ComfortVIEW installation, you must reboot the

computer.
27
28
ComfortVIEW
Installation
Alarm Manager
ComfortVIEW
Installation
ComfortVIEW single-user version operates in conjunction with the
ComfortVIEW Microsoft SQL Server 2005 Express database management system,
Versions which is included as part of the ComfortVIEW single-user version.
It is important to note, however, that the single-user version will
also operate with the Microsoft SQL Server Standard/Enterprise
database management system, which you must install on your
computer prior to installing ComfortVIEW.
ComfortVIEW multi-user version operates in conjunction with the

Microsoft SQL Server database management system, which you
must install on your computer prior to ComfortVIEW installation.
For up to 5 users you can use SQL Server Express. For more than 5
users, use SQL Server 2005 Standard or Enterprise.
• The Windows 2000, XP Professional, or 2003 Server operating

Before You Install system must be installed and running on your computer.
ComfortVIEW • If networking is required, the Windows Remote Access Service
All Versions and/or a local area network adapter card and software must be
installed on your computer. Note that without networking you
can only install the Stand-alone option.
• Display resolution should be set to 1024 x 768 or 800 x 600,

small fonts.
• You must be logged into Windows as a user who has Adminis-
trative rights on the local computer.
• If using Windows XP Professional on a ComfortVIEW server
computer, you must enable File Sharing. Refer to Windows XP
File Sharing in the Windows Installation chapter of this manual.
• If Microsoft Desktop Edition (MSDE) is installed on the PC,
ComfortVIEW will only allow the Client Only installation
option.
Single-User Version Proceed to the Installing the Server procedure, which appears later
in these ComfortVIEW Installation instructions.
Multi-User Version For the ComfortVIEW multi-user version only:
• SQL Server 2005 must be installed and running on your

ComfortVIEW server computer. SQL Server is not required on
client computers.
29
• If you have changed your SQL Server administrator user name
or password from the programmed default, you must be ready to
specify these changes when installing ComfortVIEW.
ComfortVIEW uses the SQL Server user name and password to
gain access to its database.
• Before installing the multi-user version, you should identify
which of your networked computers will be ComfortVIEW
client workstations and which will be the server workstation. Be
sure to follow the proper installation procedure (Installing the
Server or Installing the Client) on the pages which follow.
• Record the name of each computer on the local area network that
was assigned during Windows operating system installation. The
start-up procedure requires these computer names. To determine
the computer name:
In Windows 2000: Double click on the My Computer icon and

then double click on Control Panel. In the Control Panel, double
click on Network and select the Identification tab.
In Windows XP/2003 Server: Right click on the My Computer

icon and then select Properties. Then select the Computer Name
tab.
• If your computer is running TCP/IP protocol, ComfortVIEW

requires that it have NETBIOS name resolution. This means that
a computer can be PINGED by its computer name. To verify this
perform the following procedure:
1. Click Start, and then select Run.
2. Type CMD and then press Enter.
3. At the command prompt (>), type PING pcname
where: pcname is the computer name of the remote
computer, and then press Enter.
Note: When testing from a client, pcname should be the
ComfortVIEW server computer name. When testing
from the server, use the client computer name .
If this function is working, you will receive 4 responses from the
remote computer. Otherwise, you will receive 4 errors.
30
• Verify that your local area network connections are working
under Windows.
Note: If you do not have active network connections between
your ComfortVIEW client workstations and your
ComfortVIEW server workstation, your client worksta-
tions will not operate.
You can verify the network conections of all your

computers from the Control Panel.
1. Double click on the My Network Places icon.
2. If there are multiple network protocols or domains/
workgroups, select the appropriate one.
3. In the Network Neighborhood window that follows, you will
see the names of all your networked computers currently
running Windows. Each computer listed here
is actively communicating on the network. If a com-
puter name does not appear, the computer is not properly
connected and communicating on the network. To refresh
this list, click on Refresh from the View menu item.
Follow the instructions below to install the server portion of

Installing the ComfortVIEW multi-user or ComfortVIEW single-user.
Server Note: Close all active applications prior to beginning this proce-
dure.
1. Install the ComfortVIEW access key on either the LPT1
parallel or USB port of your designated ComfortVIEW server
computer, dependent on your key type. If you have a printer
connected to this port, insert the key in line with the device
cable. If you have a different device such as a scanner or zip
drive connected to the LPT1 port, you must disconnect that
device. You can install an A/B switch. Connect the access
key directly to the printer port.
2. Insert the ComfortVIEW CD into the CD-ROM drive.
3. Follow the instructions on the screen to continue with the

installation.
Note: If Microsoft Desktop Edition (MSDE) is installed on

the PC, ComfortVIEW will only allow the Client
Only installation option.
31
4. At the Registration dialog box, enter your name and com-
pany.
Name:
Company:
5. At the Installation Options dialog box, specify the directory
where you wish ComfortVIEW to be installed, and select an
a. To change the directory path where ComfortVIEW will
be installed, click on Set location...
At the Choose Destination Location dialog box, enter the
new directory path in the space provided or use the
default supplied (\CVIEW).
b. In the Installation Options section of the window, you
can select from one of two options. Be sure to select the
appropriate installation option:
• Select ComfortVIEW Server and Client to install on a

system that is on a network and/or on a system that
will support ComfortVIEW Clients.
• Select ComfortVIEW Standalone if you are installing

on a system that is not typically connected to a
network or on a system that does not have network-
ing software installed or running. Note that
standalone will be the only selectable option if
networking is not detected by the ComfortVIEW
installation program.
Click on Continue.
The dialog box will apprise you of the amount of disk

space remaining at your specified installation location
and the amount required for ComfortVIEW installation.
At this time you may switch out of the installation to free
disk space if necessary. Do not exit the installation. Use
Ctrl-Esc to switch to another Windows application and
then use Alt-Tab to switch back to the ComfortVIEW
installation.
32
6. At this point, the server installation process will differ, de-
pending on whether you are installing ComfortVIEW multi-
user or single-user version.
ComfortVIEW single-user and multi-user instructions appear

below. Proceed to the appropriate section.
Single-User If you are installing the single-user version (which includes SQL
Installation Server Express), the Installation Plan dialog box will be displayed.
1. At the Database Log in dialog box, use the default name and
password provided (Name: sa, Password: carrier - or what-
ever was entered during SQL installation). If you changed the
SQL Login default parameters, enter your new log in param-
eters here. ComfortVIEW uses the name and password
supplied here to log into the SQL Server database manage-
ment system. Click on Continue to proceed.
2. At the Installation Plan dialog box, verify the displayed

installation option and other installation information. Click on
Continue to proceed with the installation.
3. Follow instructions on the screen. Click on Cancel at any
time to abort the installation.
Note: Under certain installation conditions you may

receive a message stating that the CCN Level II
Communications Port has not passed Windows logo
testing. If this message displays at any time during
your installation, simply click on Continue Anyway
to proceed.
4. A message will be displayed indicating that the

ComfortVIEW database is being built.
5. Next, a dialog box will be displayed indicating that the SQL

Anywhere installation is to begin. Click on Continue to
proceed with the file copy.
6. At the Choose Destination Location dialog box, use the

default directory path provided (for example,
\CVIEW\DBase). Your ComfortVIEW database will be
installed in this path.
7. At the International Customization dialog box, specify the

system of measure that ComfortVIEW will use to process and
display data.
33
Select Metric for the metric system (degrees Celsius), or
select Customary U.S. for the United States system (degrees
Fahrenheit).
Note: Know the system of measure that you will require.
If you select the incorrect one, you must delete your
database and install ComfortVIEW again.
8. Click on Continue to complete the Single-User installation.
The Installation Complete dialog box displays when all files

have been copied to your disk and the ComfortVIEW data-
base has been built.
9. Proceed to the On Completion of Single-User and Multi-User

Installation instructions which appear later in this chapter.
Multi-User Installation If you are installing the multi-user version (using SQL Server 2005
Standard/Enterprise), the Database Log in dialog box will be dis-
played.
1. At the Database Log in dialog box, use the default name and
password provided (Name: sa, Password: carrier - or what-
ever was entered during SQL installation). If you changed the
SQL Login default parameters, enter your new log in param-
eters here. ComfortVIEW uses the name and password
supplied here to log into the SQL Server database manage-
ment system. Click on Continue to proceed.

3. Follow instructions on the screen. Click on Cancel at any
time to abort the installation.

to proceed.
4. At the Choose Destination Location dialog box, use the
default directory path provided (for example,
34
\CVIEW\DBase). Your ComfortVIEW database will be
installed in this path.
5. A message will be displayed that indicates that the

ComfortVIEW database is being built.
6. At the International Customization dialog box, specify the

system of measure that ComfortVIEW will use to process and
display data.
Select Metric for the metric system (degrees Celsius), or
select Customary U.S. for the United States system (degrees
Fahrenheit).
Note: Know the system of measure that you will require. If
you select the incorrect one, you must delete your
database and install ComfortVIEW again.
7. Click on Continue to begin initializing the database.
Note: It will take several minutes for the SQL Server

database build to complete.

have been copied to your disk and the ComfortVIEW data-
base has been built.
8. Proceed to the On Completion of Singler-User and Multi-

User Installation instructions, which appear below.
On Completion of 1. Following single-user or multi-user installation, click on the

Single-User and Multi- View Readme button to read the current notes on
User Installation ComfortVIEW operation.
2. You must re-start your computer for the ComfortVIEW

installation to take effect. Remove the ComfortVIEW CD
from your disk drive and restart your computer. (Select Start
and Shutdown and Restart and then click Yes.)
3. If you have the ComfortVIEW multi-user version, you are

now ready to begin installing your ComfortVIEW client
workstations. Proceed to Installing the Client below.
35
If you have the ComfortVIEW single-user version, you are
ready to start your system. Proceed to Single-User Start-Up,
which appears in the ComfortVIEW Start-up chapter of this
manual.
Re-starting Computers Following ComfortVIEW installation, computers that are equipped

with USB ComfortVIEW with a USB ComfortVIEW access key may present a Plug and Play
Access Keys driver installation wizard prompt on re-start. Follow the prompts to
complete driver installation.
Follow the instructions below to install the client portion of

Installing the ComfortVIEW's multi-user version. ComfortVIEW client can be
Client installed on either Windows XP Professional or Windows 2000
Professional/Server or 2003 Server.
Note: If, for any reason, the Windows Event Viewer application
is running, close it prior to beginning this procedure.
1. Insert the ComfortVIEW CD into your CD-ROM drive.

2. Follow the installation instructions on the screen.
3. In the Registration dialog box, enter your name and company.
Name
Company
4. At the Installation Options dialog box, specify the directory
where you wish ComfortVIEW to be installed, and select an
a. To change the directory path where ComfortVIEW will
be installed, click on Set location...
At the Choose Destination Location dialog box, enter the
new directory path in the space provided or use the
default supplied (\CVIEW).
b. Select the ComfortVIEW Client Only option under the
Installation Options section of the Custom Installation
dialog box. The dialog box will inform you of the
amount of disk space remaining at the specified installa-
tion location and the amount required for ComfortVIEW
installation. At this time, you may switch out of the
installation to free disk space if necessary.
Note: Do not exit the installation.
36 Use Alt-Tab to switch to another Windows application
and then to switch back to the ComfortVIEW installa-
tion.
5. At the Server Name dialog box, enter the name of the local
ComfortVIEW server computer. If this client will only be
used to connect via modem to remote ComfortVIEW
server(s), check the RAS only Client box.
Note: Failure to enter the correct server name will result in
client-server communication problems. To correct
this situation, you will have to re-install your
ComfortVIEW client software and specify the
correct server name.
Click on Continue to proceed.

7. Click on Continue to begin installing the option selected.
8. Follow instructions on the screen. You can click on Cancel at
any time to abort.
to proceed.

have been copied to your disk.
9. Click on the View Readme button to read the current notes on
ComfortVIEW operation.
10. You must re-start Windows for the ComfortVIEW installa-
tion to take effect. Remove any diskettes from your disk drive
and restart your computer. (Select Start and Shutdown and
Restart and click Yes.)
To install the stand-alone system portion of the ComfortVIEW

Installing the single-user version, follow the Installing the Server instructions,
Standalone which appear earlier in this ComfortVIEW Installation chapter, with
System the following exceptions:
• At the Installation Options dialog box, select the ComfortVIEW

Standalone System option.
37
38
ComfortVIEW
Start-Up
Alarm Manager
ComfortVIEW
Start-Up
Multi-User Version
Server Start-Up 1. On re-start, log into Windows under your chosen user name
and password.
Note: On computers running the Windows 2000/2003

Server operating system, you must log in using an
Administrator level user name and password.
2. The installation program places all ComfortVIEW programs
in the Start menu. You can create a desktop shortcut to your
ComfortVIEW applications using the procedure outlined
below.
a. Right click on the Start menu.
b. Click on Open All Users.
c. Double click on Programs.
d. Right click on the ComfortVIEW icon and drag it to the
desktop and then release the right mouse button.
e. Select Create Shortcut.
Note: Before running a ComfortVIEW application, you must
wait for the ComfortVIEW Alarm Indicator task to start
and complete. This process indicates that the
ComfortVIEW application is being loaded for use. The
task starts a few seconds after you log into Windows and
completes in less than a minute. When the box closes,
ComfortVIEW is ready for you to log in.
3. Log into ComfortVIEW to begin your user session.
a. Double click on the ComfortVIEW Login icon.
The Login dialog box will display.
b. Enter your user name and password in the text boxes
provided. You may use the following defaults if you
have not yet chosen a user name and password:
User name: sa
Password: carrier
Note: The password is case sensitive. You must enter
the password using lower case letters as shown
above.
39
c. Click on OK.
4. If you installed the ComfortVIEW server on a local area

network, continue with the following procedure to set up
links to your ComfortVIEW client workstations. You should
also perform these steps whenever a new ComfortVIEW
client workstation is added to your local area network.
When ComfortVIEW client and server workstations are connected

by a local area network, the computer names of all the workstations
must be identified. By specifying these computer names, you form
links between all ComfortVIEW clients and the ComfortVIEW
server. These computer names are used to communicate messages
across the local area network.
Note: A remote ComfortVIEW client workstation that has dialed

into a ComfortVIEW server workstation behaves as if it
were on a local area network with the server, and so must
be treated as a client in your system. To allow a remote
client workstation to access a ComfortVIEW server, you
must specify the computer name of the remote client in
the server’s ComfortVIEW Setup function.
Specifying To specify a ComfortVIEW workstation computer name:

Workstation Names
1. Double click on the ComfortVIEW Setup icon of your
ComfortVIEW Server to launch ComfortVIEW's Setup
application.
2. From the main menu of the window presented, click on Setup.
3. Click on Workstations.
The Setup Workstations dialog box will be presented as in

Figure 4 below.
Note: This option is not available if you have installed

ComfortVIEW as a stand-alone system.
40
Figure 4
Setup Workstations
Setup Workstations
Dialog Box
Workstations:
Server
New...
Client 1
Client 2
Client 3
Delete
Client 4
OK Cancel Help...
4. Click on New.
The New Workstation dialog box will be presented as in

Figure 5.
5. Enter the computer name of the ComfortVIEW workstation

(allowable characters: A-Z, 0-9, and dash).
Note: The computer name should not include spaces or

underscores and cannot exceed 15 characters.
Figure 5
New Workstation
New Workstation
Dialog Box
Workstation Name:
SecurityOffice
OK Cancel Help...
Enterworkstationname
41
6. Click on OK.
7. To enter another computer name, repeat Steps 4 through 6.

Eventually, you must enter all of your server and client
workstation names in this manner.
8. Proceed to the ComfortVIEW Database Setup chapter of this

manual.
Client Start-Up Before you begin your ComfortVIEW client start-up, you should
verify that the following conditions exist:
• The server workstation must have ComfortVIEW server in-

stalled.
• You should have completed the procedures under Server Start-Up.
• The ComfortVIEW server workstation computer must be turned

on.
• The ComfortVIEW server workstation must as a minimum be

showing the Windows login screen.
1. Upon re-start, log into Windows under your chosen Windows

username and password.


in the Start menu. You can create a desktop shortcut to
ComfortVIEW using the technique that is outlined in Step 2
of Server Start-up.
a. Double click on the ComfortVIEW Login icon. The

Login dialog box will display.
42
User name: sa
Password: carrier
Note: The password is case sensitive. You must enter

the password using lower case letters as shown
above.
If the computer name of the client workstation

has not been added to ComfortVIEW, client login
will not be permitted. Refer back to Specifying
Workstation Names in the preceding section.
c. Click on OK.

manual.
43
1. On re-start, log into Windows using your Windows user name
Single-User and password.
Version

in the Start menu. You can create a desktop shortcut to
ComfortVIEW using the technique that is outlined in Step 2
of Server Start-up.
a. Double click on the ComfortVIEW Login icon.
The Log in dialog box will display.

User name: sa
Password: carrier
Note: Passwords are case sensitive. You must enter the

user name and password using lower case letters
as shown above.
c. Click on OK.
4. If you intend to have remote ComfortVIEW workstations

access your single user system by modem (see Using
ComfortVIEW Remote Access in the operation manual),
continue with the following procedure to register all remote
ComfortVIEW workstation computer names in your database.
You can perform this procedure at any time (see
ComfortVIEW Setup).
44
Specifying When ComfortVIEW workstations are connected by modem phone
Workstation Names lines, the computer names of all the workstations must be identified.
These names are used to communicate messages across phone lines.
To specify a ComfortVIEW workstation computer name:
1. Double click on the ComfortVIEW Setup icon of your

ComfortVIEW server.
2. From the main menu of the window presented, click on Setup.
3. Click on Workstations.
Note: This option is not available if you have installed

ComfortVIEW as a stand-alone system.
The Setup Workstations dialog box will be presented, as

shown previously in Figure 4.
4. Click on New.
The New Workstation dialog box will be presented, as shown
previously in Figure 5.
5. Enter the computer name of the ComfortVIEW workstation.
6. Click on OK.
7. To enter another computer name, repeat steps 4 through 6.

Eventually, you must enter all of your server and client
workstations in this manner.

manual.
45
46
Backing Up
the Database
Alarm Manager
Backing Up
the Database
After you complete installation and start-up, you should back up your
ComfortVIEW database. One option is to use a tape drive or other
backup utility to perform the backup. In the event that you lose the
contents of your hard disk, you could use the information that you
backed up to restore your system to operation. Refer to ComfortVIEW
Directory Structure below for a list of those directories that require
backup.
Before you begin the backup procedure you must stop the
ComfortVIEW and SQL Server services. Follow the instructions
below on Windows 2000, XP, and 2003 Server computers:
1. Select Start, Settings, Control Panel.

2. Select Administrative Tools.
3. Select Services.
4. Right click on the ComfortVIEW Object Service and select
Stop.
5. When prompted about stopping other dependent services, click
Continue.
6. Wait for the Object Service to stop.
7. Scroll down to find the SQL Server (MSSQLServer) service.
8. Right click on it and select Stop.
9. Wait for the MSSQLServer Service to stop.
You can now proceed with the backup of the directories specified
under ComfortVIEW Directory Structure below.
ComfortVIEW The ComfortVIEW directory structure is listed below. The directories

Directory Structure that require backup are marked with a caret (>).
Caution: You must back up all of the indicated directories at the
same time (as a set) to preserve the integrity of your
backed up database.
47
Table 4
ComfortVIEW Directory Path Contents
Directory Structure
Backup CVIEW ComfortVIEW Main Directory
APPS ComfortVIEW system files
> BESTPP ComfortVIEW BEST++ files
CCNPATH ComfortVIEW Subdirectory
> 000000001 CCN #1 Subdirectory containing
controller image files
.: .: .:
> HELP Carrier equipment help files
> SYSTEM Controller image files
> TEMPLATE ComfortVIEW report template files
DATA ComfortVIEW data and text files
> DBASE ComfortVIEW database engine
files
Backup the .dat file (for SQL Server).
Note: The .dat file may be in another
directory, depending on where
you installed the database
when prompted during
ComfortVIEW installation.
sqlany50 ComfortVIEW database engine
files*
sybtools Database engine support files*
EXPORT Default subdirectory for CCN exports
HELP ComfortVIEW help files
INSTLOG ComfortVIEW installation files
LEVELII CCN Level II driver files
> MEDIA
> FRAMES Animation frame files
> GRAPHICS ViewSPACE graphic files
DRHALO ViewSPACE Dr. Halo background
graphic files
> WAVES .WAV sound files
> REPORTS ComfortVIEW report files
> CONSUME Automatically generated consumable
report files - tab separated
* in ComfortVIEW single-user version only
48 (continued)
Table 4
ComfortVIEW Directory Path Contents
Directory Structure
Backup > RUNTIME Automatically generated runtime
(continued)
> HISTORY Automatically generated history
> SYSACT System activity report files - tab
separated
> TENANT Tenant billing report files - tab sepa
rated
> TEMPLATE ComfortVIEW report template files
SQL Server Directory You should back up the entire MSSQL directory.
49
50
ComfortVIEW
Database
Setup
Alarm Manager
ComfortVIEW
Database
Setup
Now that you have successfully installed ComfortVIEW, you are
ready to begin using this product.
The ComfortVIEW Operation Manual contains step by step instruc-

tions on the use of ComfortVIEW. The contents of that manual is
also available as on-line help. Press F1 at any time during your work
session, or click on the Help button when it is available.
You should take the following steps as a beginning toward setting

up your ComfortVIEW database:
1. Log into ComfortVIEW with the default login parameters:
User name: sa
Password: carrier
Note: The password is case sensitive.
2. Launch the Carrier Network Manager and add your CCNs,

areas and controllers. Refer to the Adding/Modifying CCNs,
Adding/Modifying Areas, and Adding/Modifying Controllers
sections of the ComfortVIEW Operation Manual's Carrier
Network Manager chapter.
a. Add your local and remote CCNs.

b. Add your areas with each CCN.
c. Add your Carrier Comfort Network controllers to their
associated areas.
3. When your system is ready for use by others, you should

assign user names and passwords for all operators. Using the
Setup application’s Administration menu item, define your
ComfortVIEW operator profiles. Operators may also be given
specific access levels. These access levels restrict a user to a
specific set of ComfortVIEW controller-dependent operations
(e.g., setpoint modifications, point forcing) on a CCN area-
by-area basis, and to a broader set of ComfortVIEW opera-
tions (report setup, WorkSPACE setup, system setup). See
Adding, Modifying, Deleting Operators in the Setup chapter.
The following default user is supplied to get you started. This

user is the System Administrator:
51
Username: sa
Password: carrier
Login name: System Administrator
Access level: All Operations
System Setup permitted

Report Setup permitted
Report Generation permitted
WorkSPACE Setup permitted
Global Functions permitted
Alarm Indication Flashing icon

Alarm Filters All alarms routed to
System Administrator
4. Enter your alarm printers using the ComfortVIEW Setup

application. Configure filters for each of the alarm printers
using Setup's Administration menu item. Then create printers
for both alarms and reports using Windows' Print Manager.
Consult the ComfortVIEW Readme.doc file for the latest
information for configuring local alarm printers, configuring
local and remote report printers, and operating single printers.
5. Launch the WorkSPACE Manager and set up your custom

display of controller points. Now that you have added your
CCNs and controllers to the ComfortVIEW database, you can
create customized graphic displays of controller data and set
up dynamic point trends. Refer to the WorkSPACE Manager
chapter of the ComfortVIEW Operation Manual.
6. Launch the Report Panel and set up your system reports.

Once your controllers have been added to the database, you
can set up specific report criteria to begin tracking your
system's daily activity. Refer to the Report Panel chapter of
ComfortVIEW Operation Manual.
7. Use the ComfortVIEW Setup application to specify report

data handling criteria. After you define your reports, you
should modify the automatic data retrieval and data retention
interval default values.
52
Installing New
Equipment
Help and
Graphics Files
Alarm Manager
Installing New
Equipment
Help and
Graphics Files
Your ComfortVIEW software includes help and graphics files for all
of Carrier's existing equipment. If, in the future, you purchase any
new Carrier equipment, follow the instructions below to install the
new equipment's accompanying help and graphics files.
It is not necessary to delete the previous ComfortVIEW help and

graphics files from your hard disk to install new help and graphics
files.
To add help to the ComfortVIEW database for each controller that

does not already have Help:
1. Log into ComfortVIEW to begin a user session. You must log

in as a user with System Setup privileges.
2. Double click on the ComfortVIEW Setup icon.
3. Click on the Setup menu item.
4. Click on Add Equipment Help.
The File Open dialog box is displayed
5. Specify the directory path where the new help files are cur-
rently located (diskette, hard drive, etc.)
6. Select the .hlp help file for each controller that requires a
Help update.
Note: You can press and hold the Ctrl key and then click
to select multiple .hlp files.
7. Click on OK.
The Add Equipment Help status box displays during the

update process.
8. Repeat Steps 4 through 7 for each controller in your database.
53
54
Reinstalling
and Upgrading
ComfortVIEW
Software
Alarm Manager
Reinstalling
and
Upgrading
ComfortVIEW
Software
You should be aware of the following before you upgrade to a new
Before You version of ComfortVIEW software:
Upgrade to a
New ComfortVIEW • Upgrading your ComfortVIEW software will not adversely
Version affect your ComfortVIEW database. However, the upgrade
procedure does make changes to the database that will prevent
you from reinstalling a previous version of ComfortVIEW.
• When you begin to install software, ComfortVIEW will be shut

down automatically. This means that all alarm logging and
report data retrieval will be suspended until the system is re-
started at the end of the installation process.
• All ComfortVIEW workstations on your local area network must

be of the same version. Otherwise, you may have
interoperability problems.
• You do not need to delete the previous version of ComfortVIEW

from your hard disk in order to perform an upgrade.
If you suspect that reinstalling your current ComfortVIEW software

Before You version might alleviate a problem, you should delete the previous
Reinstall Your installation of ComfortVIEW first. To do so, refer to this manual's
Current Uninstalling ComfortVIEW Software chapter.
ComfortVIEW
Version
Follow the steps below to reinstall or upgrade your ComfortVIEW

To Reinstall or software.
Upgrade Notes: You must upgrade the ComfortVIEW client workstations
first.
Prior to beginning a client reinstall or upgrade, verify that
the server is powered up. If the server is off, you must
follow the To Manually Shut Down Client Services
instructions below prior to beginning the client reinstall/
upgrade.
55
To Manually Shut Down If the server is off, perform these instructions at the client workstation
Client Services prior to beginning a reinstall or upgrade.
1. Open the Control Panel by selecting Start, Settings, Control

Panel.
2. Double click on the Administrative Tools icon and on Services.
3. In the Services dialog box, right click on ComfortVIEW

DDEService and select Properties.
4. Under the General tab, use the drop down list to set the Startup
type from Automatic to Manual.
5. Repeat Steps 3 and 4 for the ComfortVIEW GUIService, and for

the ComfortVIEW CommService.
6. You must now remove the ComfortVIEW Alarm Indicator from

the Startup group. Begin by right clicking on the Start menu and
select Open All Users.
7. Double click on the Programs and Startup icons.
8. Delete the ComfortVIEW Alarm Indicator icon.
9. Close all open windows and shut down and restart the computer.
You can now reinstall or upgrade your client software by follow-
ing the procedure below.
Reinstalling or 1. Close all ComfortVIEW applications on the ComfortVIEW

Upgrading workstations.
2. Log out of ComfortVIEW.
3. Log out of Windows.
4. Log back in to Windows with a user name that has Administrative

level privilege.
5. Perform the steps outlined in the ComfortVIEW Installation

section of this manual.
6. If your ComfortVIEW workstations are connected via a local area

network, be sure to upgrade all ComfortVIEW workstations to the
same version.
56
Uninstalling
ComfortVIEW
Software
Alarm Manager
Uninstalling
ComfortVIEW
Software
You can use the uninstall utility to remove ComfortVIEW compo-
nents installed on your computer. For ComfortVIEW client, the
uninstall procedure will completely remove all ComfortVIEW
software from your computer. For ComfortVIEW server, you can
select from three uninstall options, each of which removes different
components.
Note: This application removes ComfortVIEW Version 3.1 or

greater components only. It will not remove previous
versions of ComfortVIEW.
Prior to using the uninstall utility:

Prior to
Uninstalling • you should log out of ComfortVIEW and close all applications.
• be sure that you are logged in to Windows with a user account

that has Administrative rights.
To uninstall ComfortVIEW:
1. Display your computer's Control Panel by selecting the Start

menu, Settings, Control Panel.
2. In the Control Panel, double click on Add/Remove Programs.
2. In the Add/Remove Programs dialog box, click to select

ComfortVIEW.
3. Click on Change/Remove and proceed as prompted.
The uninstall procedure will differ, depending on whether your

computer is running ComfortVIEW server or client.
For client installations, the uninstall will completely remove all

ComfortVIEW software.
For server installations, you will be prompted to select one of the

uninstall options shown in Table 8 on the next page.
57
Table 8 Option Removes Retains
Server Uninstall Options
1 ComfortVIEW application SQL database

related files, subdirectories, engine, SQL
software, and operating system database files and
registry settings ComfortVIEW
controller, graphics,
and report files
Note: This option does not delete
files needed for ComfortVIEW
to function after a subsequent
re-install.
2 Option 1 files plus SQL database

ComfortVIEW controller, engine, and SQL
graphics, and report files. database files.
Note: This option is primarily for
use by service personnel. Use this
option with caution.
3 Option 1 and 2 files plus SQL Microsoft SQL

database files. Also removes the Server database
ComfortVIEW Uninstall engine (if installed)
software.
Guidelines Use Option 1 when you want to remove ComfortVIEW software but
retain the database for a future ComfortVIEW installation.
Use Option 3 when you want to completely remove ComfortVIEW

and its database from your computer.
Note: A reference to Sentinel will remain in the Control Panel's

Non-Plug and Play Driver window.
Do not use Option 2 without first obtaining guidance from Carrier

customer support personnel.
58
Appendixes
Alarm Manager
Appendix A
ComfortVIEW The table below lists the different versions of ComfortWORKS and
ComfortVIEW along with acceptable operating systems and SQL
Operating
databases for each.
Systems and
Database
Engines
59
60
Appendix B
The table below lists the system files that the ComfortVIEW instal-
System Files lation may install in the Windows \System32 folder. Existing hard
disk files will only be replaced if their version numbers are older
than those listed below. If the version is n/a (Ole2.reg) the existing
file will be overwritten based on date.
File Date/Time Version
Comcat.dll 5/31/98 4.71

Asycfilt.dll 6/10/99 2.40.4275
Atl.dll 5/8/2001 8:00 AM 3.0.8449.0
Comct232.ocx 6/24/98 12:00 AM 6.0.80.22
Comctl32.ocx 5/22/00 12:00 AM 6.0.81.5
Comdlg32.ocx 5/22/00 12:00 AM 6.0.84.18
Ctl3d32.dll 5/8/01 8:00 AM 2.31.0.0
Msjet35.dll 5/31/98 11:00 PM 3.51.2026.0
Msjint35.dll 5/31/98 11:00 PM 3.51.0623.0
Msjter35.dll 5/31/98 11:00 PM 3.51.0623.0
Msrd2x35.dll 5/31/98 11:00 PM 3.51.0623.0
Msvbm60.dll 5/10/99 12:00 AM 6.0.84.95
Ole2.reg 8/14/95 11:00 PM n/a
Oleaut32.dll 6/10/99 2.40.4275
Olepro32.dll 6/10/99 5.0.4275
Regsvr32.exe 5/8/01 8:00 AM 5.0.2134.1
Shlwapi.dll 10/20/00 4:50 AM 5.50.4522.1800
Vbajet32.dll 1/22/97 2:47 PM 5.0.7122
Vbar332.dll 11/8/96 1:48 AM 3.0.6908
Wininet.dll 3/6/02 12:41 PM 5.50.4727.700
Vb5db.dll 6/18/98 6.0.8169
61
62
Appendix C
The information below appears on the Microsoft technical support

Windows XP website.
NetBEUI
Information
Figure C-1
Knowledge Base -
Article 301041
63
Figure C-2
Knowledge Base -
Article 301041
(continued)
64
Figure C-3
Knowledge Base -
Article 306059
65
Figure C-4
Knowledge Base -
Article 306059
(continued)
66
Appendix D
Carrier only recommends converters that provide optical isolation.

RS-232/485 Optical isolation provides protection to the computer by isolating it
Converters from the CCN Communication Bus. The converters that Carrier
currently recommends for ComfortVIEW and other PC-based user
interfaces are:
• CCN Repeater
• Network Access Module (NAM)
• B&B 3PCIOSD1A
The CCN Repeater and NAM are currently available through Car-
rier. The B&B adapter is a third party adapter. Contact information
for this vendor is as follows:
B&B Electronics
707 Dayton Road, P.O. Box 1040
Ottawa, IL 61350
Phone : 815-433-5100
Fax : 815-433-5105
Internet : www.bb-elec.com
The CCN Repeater (P/N CEAS420876-02) is a CCN module which

Installation provides the ability to convert RS-232 to RS-485. The Repeater is
Guidelines an external device that requires two (2) isolated power sources (18/
CCN Repeater 20 Vac or 24/28 Vdc). The CCN Communication Bus connects to
the Repeater's 4 pin COM1 connector, and the serial port from the
computer connects to the 25 D-shell female connector on the front
of the Repeater Module.
Since the connection between the computer and the Repeater Mod-
ule is RS-232 protocol, the distance between the two devices should
not exceed twenty five (25) feet.
The user-supplied cable connection between the Repeater and the

computer uses a standard modem cable with a DB25 male connector
at one end and either a DB9 or DB25 female pin connector on the
other end, depending on the computer's serial port. In order for the
connection to work correctly, the following minimum pin connec-
tions are required:
67
ComfortVIEW Repeater ComfortVIEW Repeater
9 Pin Connector Connections 25 Pin Connector Connections
2 3 2 2
3 2 3 3
5 7 7 7
Network Access The NAM Module (P/N 33CSNA-01) is a CCN system element that
Module (NAM) you can use as either a RS-232 to RS-485 protocol converter or as a
remote call-in device (by attaching an external modem). You cannot
use it for both purposes simultaneously. This system element re-
quires a 24 Vac power source. Similar to the CCN Repeater, the
NAM should not be located more than 25 feet from the computer
due to the RS-232 protocol limitation.
The NAM includes a short cable with a DB9 connector for connec-
tion to the computer. This cable connects to the Modem/PC (J3)
terminal strip port on the NAM. The supplied cable has the follow-
ing pin connections:
NAM Computer Cable

Terminal J3 System Color
1 2 Green
2 3 Red
3 5 Black
4 Not Used N/A
5 Not Used N/A
The CCN Bus is connected to the NAM's Network (J2) terminal

strip port. Wire the CCN Bus as follows:
NAM CCN
Terminal J2 Bus
1 Positive
2 Ground
3 Negative
It is also necessary to set Switch 6 on Switch Block C to Local

Mode (ON) in order to communicate on the CCN.
68
Also, be sure to configure the baud rate for both the CCN Bus
(Switch Block A) and for the computer connection (Switch Block
B). The settings are as follows:
Switch Block A and B

Switch Settings
Baud Rate SW7 SW8
1200* OFF OFF

2400* OFF ON
4800* ON OFF
9600 ON ON
* When configured for Local Mode, these settings are not valid.
B&B 3PCIOSD1A The 3PCIOSD1A converter is an internal, optically isolated RS-232

Converter to RS-485 converter supplied by B&B Electronics. It is a PCI card
that is installed inside a computer. For Carrier CCN applications,
this card can be configured for use as any communication port —
COM1 through COM8.
Board Configuration
Before you install the board you must configure it for proper opera-
tion with Carrier equipment. The board includes four (4) jumper
headers that are used to configure the protocol portion of the card.
This configuration is independent of the COM port for which the
board is configured.
Configuring the Protocol Specific Jumper Headers
Configure the following jumper headers for the protocol portion of

the board operation.
Jumper JP1: Set to RTS

Jumper JP2: Set to RS-422/485
Jumper JP3: Set to *1 CLK
Jumper JP4: Set to RS-485; Last jumper set to OUT
69
Installing the B&B Card Under Windows 2000/XP
The B&B card is a plug and play device. Follow the installation
instructions that are detailed in the documentation that is supplied
with the card.
Note: Be sure to install ComfortVIEW after the card has been

installed.
Network Connection
The B&B 3PCIOSD1A card requires a 25 pin female D-shell con-

nector for connection to the CCN Bus. This connector should be
wired as follows:
25 Pin D-Shell Connector CCN Communication
Pins 14 & 16 Jumpered Together Positive (Red)

Pins 2 & 3 Jumpered Together Negative (Black)
Pin 7 Ground (White)
Pins 4 & 5 Jumpered Together N/A
Pins 6, 8, & 20 Jumpered Together N/A
Note: Do not connect the drain wire at the 25 Pin D-shell con-
nector. Connect the drain wire to the communication bus's
existing drain wire at the first point at which it enters the
network.
70
Appendix E
You can use one or several printers to record hardcopy results of

Setting Up ComfortVIEW reports, alarms or display screens. You can set up
Printers for Use one printer to print alarms only, and another to print reports or you
with can print alarms and reports to the same printer. The printers that
ComfortVIEW you use to perform these operations can be directly connected to
your computer or they can be connected to another computer on
your Local Area Network (LAN). The instructions below detail the
steps to follow when setting up these printer operating characteris-
tics.
ComfortVIEW Reports You must use the Windows Add Printer wizard to create a printer at
on a Local (Attached) each ComfortVIEW workstation that has an attached report printer.
Printer For example, you might typically attach your printer to the
ComfortVIEW Server workstation. If you do, you must create the
printer for the Server workstation. Enter the Windows Add Printer
function and follow the prompts to set up a printer as shown in the
report printer properties below. If necessary, refer to your Windows
manual for instructions on creating printers using the Add Printer
function.
ReportPrinter Properties
Printer Location My Computer
Port: LPT1 (for example)
Mfg./Driver: User selected to match printer type
Printer Name: CWREPORT
Default: Optional
Share this printer... Optional - Choose to share this printer in
order to make the printer available to other
computers on your computer network
Share name: If you choose to share this printer, select a
unique name that will identify it on your LAN
(CVPRINTER, for example)
Notes:
1. CWREPORT is the required report printer name if you intend

to use the “Send reports directly to CWREPORT printer”
option when you manually generate a report. If you choose a
name other than CWREPORT, you can first view the manu-
ally generated report, then print it using the Report Viewer
File/Print menu item.
71
2. If other workstations (ComfortVIEW Clients) will also use
this printer for report printing, you should to share the printer
on your LAN
3. If you intend to share the printer, and if the computer to

which the printer is attached is running the Windows XP
operating system, you must perform one additional step to
ensure proper access to the shared printer. This additional
configuration is only necessary on the Windows XP system to
which the shared printer is physically attached, and it only
needs to be performed once:
a. Make sure you are logged into Windows XP with Admin-

istrator access privileges.
b. From the Windows Start menu, select Run and type

MMC.EXE and then press Enter. This will open the
Microsoft Management Console.
c. Select File, Open, and open the SECPOL.MSC file

located in the \WINDOWS\SYSTEM32 folder.
If you have upgraded your operating system from Win-

dows NT, you can find this file in the
\WINNT\SYSTEM32 folder.
d. Click on the + sign in front of the Local Policies heading

in the left panel.
e. Click on the Security Controls option.
f. In the right panel, scroll down to find the policy named

Network access: Let Everyone permissions apply to
anonymous users.
Double-click on this policy.
g. Enable this policy (by selecting Enabled) and click on

OK.
72
h. From the menu, select File, Exit, and when prompted to
save the console settings to SECPOL.MSC, click on Yes.
Your Windows XP system is now configured to properly

share its printers with other ComfortVIEW client work-
stations.
ComfortVIEW Reports You may want to direct the printing of a ComfortVIEW report to a
on a Network (LAN) shared printer attached to another workstation on your Local Area
Printer Network (LAN). For example, a user at a ComfortVIEW Client
workstation may want to direct a ComfortVIEW report to print on
the printer attached to the ComfortVIEW Server workstation.
ComfortVIEW is unable to send reports directly to shared network
printers, but by following the steps below, you can "trick"
ComfortVIEW into thinking that your shared network printer is
actually attached directly to your ComfortVIEW Client workstation.
Perform the following steps once for each Windows user account at
each ComfortVIEW workstation that will be sending reports to a
shared network printer.
1. From the Windows Start menu, select Run and type

CMD.EXE. Then press Enter.
This will open an MS-DOS command prompt window.
2. At the DOS prompt type, NET USE /PERSISTENT:YES and

then press Enter.
This command allows Windows to retain the printer network

settings that will be made in Step 3.
3. At the DOS prompt type, NET USE LPTn: \\workstation

name\printer name (followed by pressing Enter) where:
n denotes an unused computer parallel port on the local
ComfortVIEW workstation (n=1,2,3,4,...)
workstation name is the Windows computer name of the
ComfortVIEW workstation with the network printer
printer name is the share name you chose for the network
printer in the previous section (for example, CVPRINTER).
Example: NET USE LPT2: \\NODE1\CVPRINTER will
connect LPT2 to the printer shared as CVPRINTER attached
to workstation NODE1.
73
Note: If the client workstation is running the Windows XP
operating system, you will only be able to select
LPT1 as your local parallel port.
4. Type EXIT to end your DOS session.
5. Create a new printer through the Windows Add Printer
function using the printer properties shown below. If neces-
sary, refer to your Windows manual for instructions on
creating printers using the Add Printer function.
Report Printer Properties

Printer Location: My Computer
Port: Parallel port used in the NET USE command
in Step 3 above.
Mfg./Driver: User selected to match printer type
Printer Name: CWREPORT
Default: Optional
Share this printer... No - this is not necessary on a client worksta-
tion
Note: Windows can enter Setup mode to install the print driver.
This will require the Windows installation disks.
ComfortVIEW Printers Alarms are sent directly to the LPT printer ports that you specify
Dedicated to Alarm using the ComfortVIEW Setup application. You can use a USB
Logging Only printer as an alarm logger, but you must follow the special instruc-
tions below. Regardless of the type of printer, make sure that the
printers used for alarm printing have been added to Windows using
the Add Printer function before proceeding with the steps below. If
necessary, refer to your Windows manual for instructions on creat-
ing printers using the Add Printer function.
Parallel Printers:
1. From the ComfortVIEW Setup application, select Setup,

Alarm printers, and then select New.
2. Assign the printer a unique name and identify its location by

selecting the correct computer and port to which the printer
was added.
74
3. Save the configuration by selecting OK from the open dialog
boxes.
4. If you would like to filter the types of alarms that will be sent
to this printer, select Administration, Alarm printers, and
follow the instructions in the Setup chapter of the
5. Reboot the system for the new configuration to take effect.
USB Printers:
1. From the Start menu, select Settings, Printers. If you are

using Windows XP, this selection will be named Printers and
Faxes.
2. Right-click on the USB printer to which you wish to log
alarms and select Properties.
3. Click on the Sharing tab and enable this printer for sharing.
Assign a unique name that will identify this printer on your
LAN (for example, ALMPRINT).
4. Click on OK to close the Properties dialog box.
5. From the Windows Start menu, select Run and type

CMD.EXE and then press Enter.
This will open an MS-DOS command prompt window.
6. At the DOS prompt type, NET USE /PERSISTENT:YES and

then press Enter.
This command allows Windows to retain the printer network

settings that will be made in Step 7.
7. At the DOS prompt type, NET USE LPTn: \\workstation

name\printer name (followed by pressing Enter) where:
n denotes an unused computer parallel port on the local

ComfortVIEW workstation (n=1,2,3,4,...)
workstation name is the Windows computer name of this
computer
printer name is the share name you chose for the network
printer in step 3 (for example, ALMPRINT).
75
Example: NET USE LPT2: \\NODE1\ALMPRINT will
connect LPT2 to the printer shared as ALMPRINT attached
to workstation NODE1.
Note: If the workstation is running the Windows XP

operating system, you will only be able to select
LPT1 as your local parallel port.
8. Type EXIT to end your DOS session.
9. Follow the steps identified for parallel printers, above, mak-

ing sure to select your computer name and the LPT port you
identified in the NET USE command.
ComfortVIEW Alarms You can use a single printer for both report printing and alarm
and Reports on the logging. Make sure that the printer you wish to use has been added
Same Printer to Windows using the Add Printer function before proceeding with
the steps below. If necessary, refer to your Windows manual for
instructions on creating printers using the Add Printer function.
1. Follow the procedure defined previously in this appendix for

ComfortVIEW Reports on a Local (Attached) Printer.
Choose to share the printer if either or both of the following

is/are true:
- This printer will be used for printing reports generated

from a different ComfortVIEW Client workstation.
- The printer is a USB printer.
2. From the ComfortVIEW Setup application, select Setup,

Alarm printers, and then select New.
3. Assign the printer a unique name and identify its location by

selecting the correct computer and port to which the printer
was added. Note that if the printer is a USB printer, you will
have to link the printer's shared name to a local port through
the NET USE command.
If necessary, refer to the USB Printers instructions in the

section of this appendix titled ComfortVIEW Printers Dedi-
cated to Alarm Logging Only.
4. Save the configuration by selecting OK from the open dialog

boxes.
76
5. If you would like to filter the types of alarms that will be sent
to this printer, select Administration, Alarm printers, and
follow the instructions in the Setup chapter of the
6. Reboot the system for the new configuration to take effect.
The printer is now configured for handling both report print-

ing and alarm logging.
77
78
Index
Alarm Manager
Index
Equipment)
A
Installing New 53
Adding
Alarm Printers 52 I
Controllers 51
Operators 51 Installation Steps
Reports 52 An Overview 3
the Computer Name 40, 45 Installing
WorkSPACEs 52 Client Software 36
Alarm Printers ComfortVIEW 29, 37
Adding 52 ComfortVIEW (Re-installing and
Upgrading) 55
New Graphics and Help Files (for
C Carrier Equipment 53
Changing Server Software 31
the Windows Computer Name 23 Single-User Version 29
Client SQL Server 25
Definition 2 IRQ
Client Software Settings 15
Installation 36
Start-up 42 L
ComfortVIEW
Directory Structure 47 Local Site Operation 6, 7
Installation 29, 37
Re-installing and Upgrading 55 M
Uninstalling 57
Computer Modem
Hardware Requirements 11 Requirements 15
Computer Name (Windows XP/2000) Modem Access to a Remote
Adding 40, 45 CCN 7, 9
Computer Name (Windows) Multi-User System Setup 8
Changing 23 An Example 8
Controllers Multi-User Version
Adding 51 Description 3, 7
Start-up 39
D
O
Database
Backup 47 Operators
Setting Up 51 Adding 51
Directory Structure
ComfortVIEW Backup 47
P
F Password
Default 51
File System Ports
Type of 19 Designation 15
Printer
G Setup 52
Printer Operation
Graphics and Help Files (for Carrier Multi-User Version 9
Equipment) Single-User Version 7
Installing New 53 Product Package
Materials Included With 4, 5
H
Hardware
R
Requirements 11 Re-installing and Upgrading
Help and Graphics Files (for Carrier ComfortVIEW 55
Remote Access to a Workstation
79
Multi-User Version 9 V
Single-User Version 6
Reports Versions - Description of
Adding 52 Multi-User 3
RS-485 Interface Single-User 3
Requirements 14 Video Resolution and Display
Hardware Requirements 13
S Setting Up Windows Drivers 22
Server W
Definition 2
Server Software Windows
Installation 31 Changing the Computer
Start-up 39 Name 23
Service Support System Setup Windows XP/2000
An Example 7 Adding the Computer Name 45
Setting-Up WorkSPACEs
the Database 51 Adding 52
Windows for Use with Multi-User
Version 23
Windows for Use with Single-User
Version 22
Windows Video Drivers 22
Single-User System Setup
An Example 6
Single-User Version
Description 3, 5
Installation Procedure 29
Start-up 44
Windows XP Settings 22
Software Installation
ComfortVIEW 29, 37
ComfortVIEW (Re-installing and
Upgrading) 55
New Equipment Help and Graphics
Files 53
SQL Server 25
SQL Server
Installation 25
Start-up 39
Starting-Up
Client Software 42
Multi-User Version 39
Server Software 39
Single-User Version 44
U
Uninstalling
ComfortVIEW software 57
Upgrading and Re-installing
ComfortVIEW 55
User
Default 51
User Name
Default 51
80
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Attn: CCN Documentation

Alarm Manager
808 - 238 Rev. 12/07

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ComfortVIEW™

Installation and Start-up

© 2007, Carrier Corporation Printed in U.S.A. 808-238 Rev. 12/07

Backing Up the Database ......................................... 47

ComfortVIEW Database Setup ............................... 51

Installing New Equipment Help and Graphics

Re-installing and Upgrading ComfortVIEW

Uninstalling ComfortVIEW Software .................... 57

ComfortVIEW is a trademark of Carrier Corporation.

Throughout Manual 1. Changed Sybase SQL Anywhere to Microsoft

Overview 2. Under Installation Steps, added a note stating

ComfortVIEW Installation 4. Under Before You Install ComfortVIEW and

Appendix A 5. Updated table to include ComfortVIEW

This manual provides instructions on installing and starting up your

Overview describes ComfortVIEW single-user and multi-user

Hardware Requirements and Setup provides details about hardware

The next three sections include installation guidelines and detailed

Start-Up contains procedures for starting up a multi-user client/

ComfortVIEW Setup provides information helpful in setting up your

The final sections contain information and suggestions about general

• Performing database backups

The Appendixes provide miscellaneous information such as:

• a table listing ComfortVIEW and ComfortWORKS versions

• a list of ComfortVIEW system files.

• Windows XP NetBEUI installation information.

Server—A computer running ComfortVIEW communication, user

Client with CCN Communication—A computer on a local area

Client—A computer on a local area network running

Conventions Used • Throughout this manual the term:

• ComfortVIEW multi-user version refers to ComfortVIEW

• All Windows XP instructions assume that you are using XP's

ComfortVIEW operates under the Microsoft Windows XP Profes-

Note: Installation of SQL Server is only required on the

5. Install ComfortVIEW software.

• ComfortVIEW Installation and Start-up Manual — Provides

• ComfortVIEW Operation Manual — Provides you with step-

ComfortVIEW Access Key — A programmed device that estab-

ComfortVIEW Mouse Pad

Microsoft SQL Server — A database management system designed

Note: International customers must purchase Microsoft SQL

Note: A Carrier Comfort Network serial communications inter-

Note: The database resident in the calling workstation is not

CARRIER COMFORT NETWORK

Printer Operation You can attach a printer to a ComfortVIEW workstation. Multiple

WINDOWS 2000/XP WINDOWS 2000/XP

LOCAL AREA NETWORK

WINDOWS 2000/XP WINDOWS 2000/XP

Note: A Carrier Comfort Network serial communications inter-

The minimum computer hardware requirements for ComfortVIEW

ComfortVIEW Client with Windows 2000 Professional Operating

ComfortVIEW Server or Standalone System with Windows XP

COM Port Issues:

Notes: Windows XP/2000-compatible drivers must be used when

• High speed (14.4 bps or higher) modem* (internal or external)

*These devices must be on the Hardware Compatibility List deliv-

Internal/External If you will be using an internal or external modem to connect to a

Add-on ports (options):

*Disable on-board COM2 serial communication port (if present)

Follow the instructions below.

Note: You must install your ComfortVIEW software before

For Windows XP:

1. After installation of the ComfortVIEW software, insert the

The Found New Hardware Wizard window will be displayed.