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When the installation of an Autodesk product fails, you may need to perform a clean uninstall before you can
install successfully. A clean uninstall removes residual files from any previous installations and, if necessary,
resets some Windows registry keys. A clean uninstall may be necessary if:
After a clean uninstall, you can try installing your product again.
Important: Use(http://www.autodesk.com/)
this procedure only if you run into problems. For normal uninstalls, use the Uninstall control
panel in Windows or the Remove tool in macOS.
Go to the Windows TEMP folder by entering %TEMP% in the Windows Run box and delete all the files in that
folder. To display the Run box, click START in Windows XP or 7; right-click START in Windows 8 or 10.
2. Check for corrupt Windows registry keys and other internal problems. For Windows products, download,
install, and run the Microsoft Program Install and Uninstall Troubleshooter
(https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-
or-removed) (formerly known as Microsoft Fix It). It checks for corrupt registry keys and other issues that
can prevent installation.
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3. RemoveAUTODESK KNOWLEDGE
licensing storage files only if youNETWORK (/) problems. Skip this step if you don’t have
are having licensing
licensing issues. Here are the most common symptoms of licensing problems:
Remove the following licensing (trusted storage) files (they are in different locations, depending on your
Search AutoCADsystem).
operating
1. When you try to start the product, it hangs at either the “Checking License” or “Loading” step.
2. When you try to start the product, you see this error message: “Unable to initialize adlm: Internal Error
Message: <Error initializing the Usage tracking component.> Error Code: <-104>”
Important: if you have a standalone perpetual license, deleting the adskflex_###_tsf.data file can cause your
software to stop working. First check whether your older version of Autodesk standalone licensed software is
listed in Transport Layer Security (TLS): Updates Required to Maintain Software Access
(https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Transport-Layer-Security-TLS-
Updates-Required-to-Maintain-Software-Access.html). If it is, install the update. You can then safely delete
adskflex files. If your software isn’t listed, you can’t re-license after you delete adskflex files, and your
software will stop working.
Vista or 1. C:\ProgramData\FLEXnet\adskflex_########_tsf.data
Windows 2. C:\ProgramData\FLEXnet\adskflex_########_tsf.data.backup
7/8/10
Note: If you do not have Adobe products on your computer, also delete the following
folder: /Library/Application Support/Flexnet Publisher
4. Remove any remaining residual files. Don’t empty the folders. Remove only those files related to the product
you’re uninstalling.
2. For Mac products, use Spotlight to search for all Autodesk software and support files and move them to
the trash.
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