Secure Print Manager

(Server)
Administrator’s Guide

1 Introduction
2 Overview of Secure Print Manager
3 Configurations
4 Appendix
5 Limitations

Read this manual carefully before you use this product and keep it handy for future reference.
Introduction
This manual contains detailed instructions and notes on the operation and use of this product. For your safety and
benefit, read this manual carefully before using the product. Keep this manual in a handy place for quick reference.
Guides for This Solution
The following manuals are available for the RICOH Streamline NX system.

User’s Guide

• RICOH Streamline NX
• RICOH Streamline NX (Advanced UI)

Administrator’s Guide

• RICOH Streamline NX
• Authentication and Accounting Manager (Server)
• Authentication and Accounting Manager (Embedded)
• Secure Print Manager (Server) (this guide)
• Secure Print Manager (Embedded)
• Scan and Fax Manager

Server Software Installation & Configuration Guide

• RICOH Streamline NX

Operations Guide

• Report Generator

• Adobe® Acrobat® or Adobe® Reader® is necessary to view PDF documents.

1
 Important
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
• THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF
THIS SOFTWARE OR THE USE OF THIS DOCUMENT.
• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF
ANY DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.
• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF
BUSINESS INFORMATION, AND THE LIKE) CAUSED BY FAILURE OF THIS
SOFTWARE OR LOSS OF DOCUMENTS OR DATA, NOR FOR ANY OTHER
DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE, IF THE SUPPLIER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Some illustrations or explanations in this guide may differ from your product due to
improvement or change in the product.
• The contents of this document are subject to change without notice.
• No part of this document may be duplicated, replicated, reproduced in any form, modified
or quoted without prior consent of the supplier.
• It is possible that any document or data stored in the computer will be damaged or lost
by user error during operation or software error. Be sure to back up all important data
beforehand. Important documents and data should always be copied or backed up.
Documents and data can be lost because of malfunction or human error. Furthermore,
the customer is responsible for protection measures against computer viruses, worms,
and other harmful software.
• Do not remove or insert any disk while operating this software.

2
Trademarks
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of Adobe Systems Incorporated in the United States and/or other countries.
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3
 Table of Contents
Guides for This Solution ........................................................................................................1
Important ...............................................................................................................................2
Trademarks ...........................................................................................................................3

1. Introduction
How to Read This Guide .......................................................................................................5
Symbols .............................................................................................................................5
Abbreviations .....................................................................................................................5

2. Overview of Secure Print Manager

About Secure Print Manager .................................................................................................6
Multi Server Print Function .................................................................................................8
SNX SPM Direct Port Print Function ..................................................................................9
Summary of Operations ......................................................................................................10

3. Configurations
Confirming the System Information .....................................................................................11
Specifying the Parameter Settings ......................................................................................12
Specifying the Authentication Server ..................................................................................17

4. Appendix
When SSL Certificate is Required .......................................................................................20
Changing a User Name and Password for a Database ......................................................20
Changing the Database Reference Destination ..................................................................22

5. Limitations
Limitations ........................................................................................................................24

4
1. Introduction
This guide describes how to configure and manage the server settings, using the Secure
Print Manager administrative tool.
1

How to Read This Guide 2

In order to familiarize yourself with the many capabilities of the administrative tool, we 3
recommend that you read this guide in its entirety.

4
• Keep this manual in a safe place for future reference.

5
Symbols
6
The following symbols are used in the manual to help you to identify content quickly.

7
This symbol indicates points to pay attention to.

8
This symbol indicates supplementary information that you may find helpful for completing a
task. 9

This symbol indicates where to find further relevant information. 10

[ ] 11
Square brackets indicate the name of buttons or fields displayed on the computer screen.

12
Abbreviations

The following abbreviations are used in this guide to shorten the content. 13

14
Product/Name Abbreviation

Authentication and Accounting Manager AAM

Secure Print Manager SPM 15

Multifunctional Device MFP or device

5
 2. Overview of Secure Print
Manager
1

2 About Secure Print Manager

In the RICOH Streamline NX system, Secure Print Manager installed in a server establishes
3 a secure printing environment in conjunction with the authentication server, Authentication
and Accounting Manager.

4 • Using the administrative tool, you can configure and manage the settings of Secure Print
Manager, and also confirm and manage print jobs stored in the print server.
• Users can set up a printer driver easily by copying it from the print server instead of
5 installing it individually, and print from any of devices connected to the server.
• The user tool enables users to manage print jobs stored in the server on the display
6 panel of a device or via the web browser.
• With the optional RICOH Streamline NX Client Tool, the functions of Client Secure Print,

7
Dynamic Delegation Print, Client Accounting and Rule Based Print can work with the
RICOH Streamline NX system to improve a printing efficiency.

10

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12

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6
 About Secure Print Manager

Administration Manager
Admin PC
System Management Server
1

2
Administrator

Configure and Manage 3

Authentication and Secure Print Manager Secure Print Manager 4

Accounting Manager Print Server Embedded in
Authentication Server MFP or Laser Printer.
5

Sends print jobs.

Sends print jobs to a
specified folder on a 8
client PC

Users can view, print, and delete

the print jobs stored in the print Client PC Client PC
9
server using the user tool on the

10
display panel of a device or via the
web browser.

User User
11

12

13

14

15

7
 2. Overview of Secure Print Manager

Multi Server Print Function

1 With the Multi Server Print function, multiple print servers can be connected to a shared
database. When the print jobs are sent to any of the servers connected to a shared database,

2 they can be printed with an MFP connected to the servers.

Client PC
3

4
User

5 Sends print jobs.

6 Job
1
Job
2
Job
3
Job
4

8
SPM SPM SPM SPM
9 Server 1 Server 2 Server 3 Server 4

10
Database

11
Print jobs.
12 Job Job Job Job
1 2 3 4

13

14

15

8
 About Secure Print Manager

SNX SPM Direct Port Print Function

Print jobs can be sent from a client PC to an MFP or a laser printer on the SPM Server and 1
the accounting logs for print jobs are sent to the AAM Server. The Point and Print feature that
enables a user to print using printers on a network without downloading and installing the
printer drivers is available for the SNX SPM direct port function.
2
Administrator
3
Administration Manager
System Management Server
4
Install the SNX SPM
Direct Port. 5

Configure and Manage

6

7
Sending Sending print 8
accounting logs jobs
for print jobs
Authentication and Secure Print MFP Laser
Printer
9
Accounting Manager Manager
Accounting Server Print Server
10
User
Users can: 11
• Send print jobs from a client PC to an MFP or a laser printer
using a shared printer driver.
12

13
• For details on the overall view of the RICOH Streamline NX system, refer to the RICOH
Streamline NX Administrator’s Guide.
• For details on a setup of a printer driver, refer to the RICOH Streamline NX Server
14
Software Installation & Configuration Guide.
15

9
 2. Overview of Secure Print Manager

Summary of Operations
1 For configuring and managing SPM installed in a print server, refer to the following.

2 Configuration

3 Logging In to the
Administrative Tool
Refer to the RICOH Streamline NX
Administrator’s Guide.

4 

Configuring Secure Print

5 Manager
• Confirming the System
Information For details, see “3. Configurations” on
6 • Specifying the Parameter page 11.
Settings*
• Specifying the Authentication
7 Server*

8 Maintenance

9 Maintenance
Refer to the RICOH Streamline NX
• Deleting Print Jobs
Administrator’s Guide.
10 • Downloading a Log File

11 * Be sure to confirm or configure the settings at the start of operating the administrative tool.

12

13

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10
3. Configurations

1
Confirming the System Information
When you logged in to the SPM administrative tool, the [Home] screen appears. You can 2
confirm the version of SPM, and the free space of the server’s hard disk drive on the [Home]
screen.
1 Log in to the Administration Manager, and open the SPM Server administrative
3
tool.
4
• For details on logging in to the Administration Manager and open the administrative
tool, refer to the RICOH Streamline NX Administrator’s Guide. 5
The [Home] screen appears.
6

9
2 Confirm the version of SPM, the free space of the server’s hard disc drive and the
database usage.
10

• Authority of a login user is displayed at the upper-right corner of the screen. 11

• Click [ Refresh] to display the update information.

12
• Click [ Logout] to log out of the SPM administrative tool.

• If the hard disk drive runs out of space, print jobs cannot be stored or printed. 13
Delete some print jobs, or change the job storage settings to free up some space.
Check the remaining space periodically.
For details on how to delete print jobs, refer to the RICOH Streamline NX 14
Administrator’s Guide, and on how to change the job storage settings, see

15
“Specifying the Parameter Settings” on page 12.

11
 3. Configurations

Specifying the Parameter Settings

1 This section describes how to specify the job storage settings on the [Parameter Settings]
screen.

2 1 Click [Parameter Settings] in the menu on the [Home] screen.

The [Parameter Settings] screen appears.

10

11

12

13

14

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12
 Specifying the Parameter Settings

2 Configure the following settings.

Job Storage Job Storage Enter the path to save the print job data to, using
Settings Path up to 128 characters. 1
The job storage path specified when installing the
software is displayed as the default.
2
• The following symbols cannot be used for 3
specifying a path: /, *, ?, ", <, > and |
• If you have an access right, a shared folder
can also be specified as a job storage path. 4
Job Storage Enter the maximum number of print jobs that can
Limit (Total) be saved in the server, using up to 5 digits. 5
The default setting is [10000] items.

Job Storage Enter the maximum number of print jobs that can 6
Limit (per User) be saved by each user, using up to 5 digits.
The default setting is [100] items.
7
Size Limit per Enter the maximum size of the print job data, using

8
Job up to 4 digits.
The default setting is [2048] MB.

9
Printed Jobs Set whether to delete the print job data after
printing.
Delete: Data will be deleted after printing.
This is the default setting.
Do not Delete: Data will not be deleted after
10
printing.
11

12

13

14

15

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 3. Configurations

Scheduled Scheduled Select a scheduled processing method to save

Processing Processing print job data.
1 Settings Method Specify Time: Select to specify the time when a
print job data is saved. The time

2
can be set in the range from [00] to
[23] in hour, and [00] to [50] in
minute. The default setting is
3 05:30.
Specify Select to specify the time intervals
Interval: for saving a print job data. The
4 time interval can be set from
[15 mins], [30 mins] or [45 mins],
or in the range from [1 hour] to
5 [24 hours]. The default setting is
[15 mins].

6 Job Storage Specify a job storage period. When [hour(s)] is

Period selected, the period can be set in the range from [1]

7 to [23]. When [day(s)] is selected, the period can be

set in the range from [0] to [365] if [Specify Time] is
selected, or from [1] to [365] if [Specify Interval] is
8 selected. The default setting is [7 days].

Exclude Select whether to exclude Saturday and Sunday in

9 Weekend the time specified in [Job Storage Period].

Network Validate Specify whether to enable the network

10 Communication Network communication validation function to prevent
Settings Communication information required for obtaining print job list or
data from being spoofed. Select [Perform] to
11 enable this function. The default setting is [Do not
Perform].

12

13

14

15

14
 Specifying the Parameter Settings

Data Data Specify whether to enable the print job data

Compression Compression compression function.
Settings on If [Perform] is selected, the print job data is 1
Sending Print compressed when communicating between the
Job(s) SPM Server and the SPM (Embedded). The
default setting is [Do not Perform]. 2

• When [Perform] is selected, even the print job

3
data sent to the SPM Server before this
function is enabled can be compressed then 4
sent to the SPM (Embedded).
• Each version of SPM Server and the SPM
(Embedded) should be V2.6.1 or later to use 5
this function correctly.
• The transfer speed or data compression rate
may differ depending on the print job data or 6
the environments of the SPM Server and the
SPM (Embedded).
• If using the optional RICOH Streamline NX
7
Client Tool, this function supports only the
print job data stored in the SPM Server. 8
Multi Domain Multi Domain Specify whether to enable the multi domain support
Support Support function. When this function is enabled, the SPM 9
Settings Server can identify each user if there is the same
user name in multiple domains.
The default setting is [Off]. 10

• Do not change the [Multi Domain Support]

11
setting after this setting is specified at the start
of an operation. If the [Multi Domain Support] 12
setting is changed while operating, other
users' print jobs may be seen or the jobs that
have been seen may become invisible. 13
When [On] is selected
14

• If using the printer driver PCL UD V4.6.0.0 or 15

later, the domain information will be obtained.

15
 3. Configurations

• This function does not work with the SNX SPM

Direct Port or the device direct print function.
1 The log may not be correct if there is the same
name in the multiple domains.
• If using the optional RICOH Streamline NX
2 Client Tool, the SPM Server retrieves the
domain information from the RICOH

3 Streamline NX Client Tool and adds it to the

job information of the RICOH Streamline NX
Client Tool.
4 If the RICOH Streamline NX Client Tool has no
domain information, the SPM Server adds the
SPM Server’s default domain to the job
5 information of the RICOH Streamline NX
Client Tool.

6 Default Domain Enter the authentication setting name specified in

the authentication settings of the AAM Server.

7
• If clicking [OK] on step 3 after entering the
8 authentication setting name that is different
from the one specified in the AAM Server, an
error message will appear.
9
3 Click [OK].

10 The specified settings are saved, and the display returns to the [Home] screen.

11 • Click [Cancel] to cancel the specified settings. The display returns to the [Home]
screen.
• If you do not have the authorization to write data to the path specified in [Job
12 Storage Path], an error message appears. Specify the path that you have the
authorization for on the [Parameter Settings] screen.

13 Note on the Multi Server Print Function

In the settings except [Job Storage Path] of the [Parameter settings] screen, the latest
14 settings always take priority over the previous ones when the Multi Server Print function is
used. Only the latest settings will be valid. On the other hand, the [Job Storage Path] setting
can be specified and determined by each server.
15

16
 Specifying the Authentication Server

Specifying the Authentication Server

This section describes how to specify the primary and secondary servers of the AAM. If a 1
communication failure occurs in the primary AAM Server, the specified secondary server will
be enabled by the failover function.
1 Click [Authentication and Accounting Manager Settings] in the menu on the
2
[Home] screen.
The [Authentication and Accounting Manager Settings] screen appears. 3

10

2 Configure the following settings. 11

Fail Over Select each check box of secondary server
enabled when a failover happens. When a check 12
box of a server is selected, a setting field for the

13
selected server is enabled. All check boxes of
secondary servers are deselected in the default
setting.
14

15

17
 3. Configurations

Connection Timeout Specify how long the SPM Server will wait for an
answer from a primary server of the AAM in the
1 range from 1 to 60 seconds. If a primary server
does not answer after elapsing the specified time,
the SPM Server connects to a secondary server of
2 the AAM. The default setting is 5 seconds.

Primary Check Interval Specify an interval of check if a communication

3 between the SPM Server and a primary server of
the AAM is restored, in the range from 1 to

4 1440 minutes. The default setting is 1 minute.

Primary Server Name Enter the IP address or host name of the AAM

5 Server Server to set as the authentication server, using up

to 256 characters.
Secondary
6 Server 1-4
• When print jobs are sent to a laser printer
using the SNX SPM Direct Port, count logs in
7 AAM-LCS will not be displayed in the Report
Generator.

8 Port Number Enter the HTTPS port number of the AAM Server to
(HTTPS) set as the authentication server. The default port

9 number is 8446.
The numeric characters from 0 - 65535 can be
entered.
10 Connection Test When [Run] is clicked, a connection test is
performed and a connection result is displayed on
11 the [Connection Test Result] screen. If a
connection test fails, enter the correct settings in
[Server Name] and [Port Number (HTTPS)]
12 respectively.

13

14

15

18
 Specifying the Authentication Server

Mask Settings Mask Select whether to mask a user name in a report file
with the specified characters.
1
• The settings can be applied to three types of
reports; Accounting log report, Deleted job
2
report, JobName report.
• Results vary depending on the types of reports 3
as described below:
When [On] is selected
- Accounting log report and Deleted job report 4
are sent to the AAM Server after user names
are masked.
- JobName report is not sent to the AAM 5
Server.
When [Off] is selected
User names are not masked and all types of
6
reports are sent to the AAM Server.
7
3 Click [OK].
The specified settings are saved, and the display returns to the [Home] screen.
8
• Click [Cancel] to cancel the specified settings. 9
The display returns to the [Home] screen.

When Mask Setting is Enabled

10
When [Mask Setting] is set to on, not only user names in report files, but the following data
are also masked or encrypted for security purposes. 11
• Print job name and owner are masked with***** in the print queue of the SPM Server.
• Print job names in the SPM Server database are encrypted with AES128. 12

• Print job name and owner may not be masked at the same time.
13
• If printing in Mac or Linux using the PS printer driver when [Mask Setting] is set to on,
the user cannot be identified and the print jobs are not registered. In this case, specify 14
user ID and account ID for user authentication in the PS printer driver setting. Print jobs
will be registered.
15

19
 4. Appendix

1
When SSL Certificate is Required
2 In any of the following cases, contact a vendor customer service engineer.
• If connecting to the SPM Server with the SSL certificate except for the default one.*1

3 • If the SSL certificate except for the default one is required when the SPM Server has
connected to the AAM Server.
*1The following applications used to connect to the SPM Server over SSL will be affected.
4 - Web browser used to connect to the SPM Server administrative or user tool
- SPM Embedded
5 - Administration Manager
- RICOH Streamline NX Client Tool

7 Changing a User Name and Password for a

Database
8 This section describes how to change a user name and password for a database using the
Database Management Tool.
9

10
• Log in to a computer with the administrator authority.
1 On the desktop, click the [Start] button, select [Administrative Tools]  [Services]
to open the [Services] screen, and then stop the Streamline NX Secure Print
11 Manager Service.
2 In <SPM-S installation path>\tool\ManagementTool, right-click
12 [ManagementTool.exe], and then click [Run as administrator].
The [Database Management Tool] screen appears.

13 3 Select a language from the pull-down list.

14 • English or Japanese can be selected.

4 Click [Edit] for [Database Connection User Name].
15 The [Database User Name Edit] screen appears.

20
 Changing a User Name and Password for a Database

5 Enter a user name in [User Name] in up to 128 characters, and then click [OK].
The display returns to the [Database Management Tool] screen.
1
• Enter the user name for a database server. For details, refer to RICOH Streamline
NX Server Software Installation & Configuration Guide. 2
• To cancel the setting, click [Cancel].
6 Click [Edit] for [Database Connection Password]. 3
The [Database Password Edit] screen appears.
7 Enter a password in [Password] and [Confirm Password] in up to 128 characters, 4
and then click [OK].
The display returns to the [Database Management Tool] screen. 5

• Enter the password for a database server. For details, refer to RICOH Streamline 6
NX Server Software Installation & Configuration Guide.
• The entered passwords are masked.
• To cancel the setting, click [Cancel].
7
8 Click [OK].
8
A confirmation message appears.
9 Click [OK].
9
If the password change succeeds, a completion message appears.

10
• To cancel the setting, click [Cancel].
10 Click [OK]. 11
The specified settings are saved, and the [Database Management Tool] screen
appears. 12

• To cancel the setting, click [Cancel]. 13

• To close the Database Management Tool, click [Cancel] on the [Database
Management Tool] screen. Click [OK] on the confirmation message dialog box to
close the Database Management Tool.
14
11 Click the [Start] button, select [Administrative Tools]  [Services] to open the
[Services] screen, and then start the Streamline NX Secure Print Manager Service. 15

21
 4. Appendix

Changing the Database Reference

1 Destination
This section describes how to change the database reference destination using the Database
2 Management Tool.

3 • Log in to a computer with the administrator authority.

1 On the desktop, click the [Start] button, select [Administrative Tools]  [Services]
4 to open the [Services] screen, and then stop the Streamline NX Secure Print
Manager Service.

5 2 In <SPM-S installation path>\tool\ManagementTool, right-click

[ManagementTool.exe], and then click [Run as administrator].
The [Database Management Tool] screen appears.
6
3 Select a language from the pull-down list.

7
• English or Japanese can be selected.

8 4 Click [Edit] for [SQL Server Name].

The [SQL Server Name Edit] screen appears.
9 5 Edit the SQL server name (host name or IP address) displayed in [SQL Server
Name] in up to 128 characters, and then click [OK].

10 The display returns to the [Database Management Tool] screen.

6 Click [Edit] for [DB Instance Name].

11 The [DB Instance Name Edit] screen appears.

7 Edit the DB instance name displayed in [DB Instance Name] in up to 128
12 characters, and then click [OK].
The display returns to the [Database Management Tool] screen.

13 8 Click [Edit] for [Database Name].

The [Database Name Edit] screen appears.

14 9 Edit the database name displayed in [Database Name] in up to 128 characters,

and then click [OK].

15 The display returns to the [Database Management Tool] screen.

22
 Changing the Database Reference Destination

10 Click [OK].
A confirmation message appears.
11 Click [OK]. 1
If the change succeeds, a completion message appears.
2
• To cancel the setting, click [Cancel].
3
12 Click [OK].
The specified settings are saved, and the [Database Management Tool] screen
appears.
4

5
• To close the Database Management Tool, click [Cancel] on the [Database

6
Management Tool] screen. Click [OK] on the confirmation message dialog box to
close the Database Management Tool.
13 Click the [Start] button, select [Administrative Tools]  [Services] to open the
[Services] screen, and then start the Streamline NX Secure Print Manager Service. 7

10

11

12

13

14

15

23
 5. Limitations

Limitations
1
• The SPM Server should be installed by a person who has the administrative
authorization for the computer on which the SPM Server will be installed.
2 • The name of computer with the SPM Server installed should consist of alphanumeric
characters (A-Z, a-z, 0-9) and hyphens (-) only.
3 • You cannot install the SPM Server from a network drive. Install from a DVD-ROM drive
on the computer on which the SPM Server will be installed.

4 • When you copy the installation software into a hard drive, installation may fail if the
installation path is too long.
• You cannot install Microsoft SQL Server on a compressed drive or on a compressed
5 folder.
• When communicating with SSL between the client computers and the SPM Server,
6 install IIS (Internet Information Services) on the SPM Server by using a certificate issued
by a trusted certificate authority.

7 • If you have restarted the Windows Print Spooler, be sure to also restart the Streamline
NX Secure Print Manager in Services screen.
• If you have specified the date and time on devices, be sure to restart the Windows Print
8 Spooler.
• Restart the computer with the SPM Server installed if the IP address is changed.

9 • Up to 4 SPM Servers can be connected to a database for the Multi Server Print function.
• When the authentication setting is specified in the printer driver other than PCL printer

10 driver, such as PostScript driver, a user may be recognized as another user. Depending
on the device, print job attributes may not be obtained and the print jobs may not be
printed as specified in the printer driver.
11 • If printing a print job without collating copies in a PCL driver;
- Check print function (one copy print for confirming the print settings) is not available.

12 - The number of copies cannot be changed to 1 (the number of copies of the original
setting will be printed without being sorted).
- If changing the number of copies to more than two, the print job is printed by being sorted.
13 • You cannot use 2 byte characters in a user name for a PS printer driver. If user name
includes 2 byte characters, use PCL or RPCS printer driver.

14 • If you send PDF data to the SPM Server in B&W PS driver, and print on a color printer,
it can be output in color.
• Depending on the device, print jobs may not be printed as specified in the printer driver.
15 • Be sure to install a printer driver that supports your device. Otherwise, print jobs may not
be output as specified in the printer driver.

24
• If a global catalog server is used in AAM Server, set a user name used for the
authentication in a printer driver in the UPN format. Printer drivers which do not support
the user name setting for authentication cannot be used (Ex: PostScript drivers).
• The shared printer driver cannot be copied using the drag and drop operation from the
1
SPM Server of which operation system is 64-bit version to the client computer of which
operation system is 32-bit version. 2
• Depending on print settings or the print job data, or on the optional functions equipped
with a device, print jobs may not be printed in the settings specified in a printer driver. In
this case, the settings specified in a printer driver are displayed in a print job list or a
3
deletion log file instead of the actual print result (Ex: if sending a print job of a document
in black and white with the color print setting, or if sending a print job with the duplex 4
setting to the device which is not equipped with a duplex print unit).

5
• Deletion logs are generated in the following case:
- A print job has been deleted using the display panel of a device or the SPM user tool.
- A specified print job storage period has elapsed.
• Deletion logs may take up to about 60 seconds to be generated. 6
• A job name report is created when a printing has finished in the following case:
- When printing by selecting print jobs on the display panel of a device. 7
- When printing using the SNX SPM Direct Port.
• A job name report may take up to about 60 seconds to be generated.
8
• In a print using the SNX SPM Direct Port, a job name log increases when a print job has
been sent.
• If setting a print job name, user name, display name, or color tab name in Japanese,
9
Chinese, or Latin-1 characters of other than ASCII code, configure the locale setting for
the corresponding characters in the SPM Server, SPM Embedded, client computer, and 10
web client (Ex: if the locale for a device is set to Chinese and the locale for a server is
set to English, a print job name in Chinese cannot be obtained correctly when the print
job is sent to a device. The print job name is garbled in a print job list). 11
• Print jobs are displayed in a list for each user name without case sensitivity.
• Depending on the type of an application and print settings, the job information displayed 12
in the print job list on the display panel of a device may differ from the print settings
specified in a printer driver.
• Even if the specified job storage period has been elapsed, the print job data are retained
13
in the server, displayed in the print job list and can be printed out until the auto deletion
is executed. 14
• The following functions are not supported for the print job data saved in the SPM version
2.0.1 or older.
- The Multi Server Print function
15

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 5. Limitations

• If color data is sent to a black and white printer in the SNX SPM Direct Port, a usage log
for a color print is sent to the AAM Server.

1 • When the SNX SPM Direct Port is used, usage logs are not sent to the AAM Server in
the following conditions:
- If the AAM Server settings are not specified correctly in the SPM Server.
2 - If the SNMP settings in the SNX SPM Direct Port is not specified correctly.
- If a user has never logged in to a device on the operation panel or using the SPM user

3 tool via a web browser.

• A network folder can be specified as a destination for saved documents.
In the network folder setting, a user who has the SPM Server service account should also
4 have a privilege to change a target network folders and files.
• For the Microsoft Failover Clustering, a local shared folder should be used. The shared
5 folder on a network cannot be used for the Microsoft Failover Clustering.
• If Windows Authentication is selected, a user who has the SPM Server service account
should also have the dbcreator privilege on database.
6 • When using a remote hard disk drive as a job storage path, the path needs to be
specified in the UNC format.
7 • The billing code function is not applied to encrypted print jobs in the SPM Server.
• It takes up to 5 minutes before the job name mask setting is applied to jobs in print queue

8
of the SPM Server.
Security Vulnerability Response
• To prevent spoofing, SPM (Embedded) encrypts communication information required for
9 obtaining print data or print job lists, then sends it to the SPM Server. The SPM Server
obtains print data and job list by decrypting the encrypted information.

10 • Each version of SPM (Embedded), SPM Server and RICOH Streamline NX Client Tool
(Optional) should be V2.6 or later to use this security function correctly.

11
• To run this security function correctly, enable the security setting in all applications of
SPM (Embedded), SPM Server and RICOH Streamline NX Client Tool (Optional).

12
• For details on the security function in the SPM (Embedded), refer to RICOH
Streamline NX Administrator’s Guide
13 • For details on the security function in the SPM Server, refer to Secure Print
Manager (Server) Administrator’s Guide.

14
• For details on the security function in RICOH Streamline NX Client Tool (Optional),
refer to RICOH Streamline NX Client Tool Installation Guide.
• When this function is enabled, the [Data Compression] function that can be specified in
15 the [Parameter Settings] screen is disabled regardless of the setting.
• Kerberos authentication is not available when this function is enabled.

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Network
• The server with multiple NICs (Network Interface Cards) is not supported.
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Copyright © 2017
Secure Print Manager (Server) Administrator’s Guide

STNX30-2201O
EN