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Secure Print Manager (Server) Administrator’s Guide 1 Introduction 2 Overview of Secure Print Manager
Secure Print Manager (Server) Administrator’s Guide 1 Introduction 2 Overview of Secure Print Manager

Secure Print Manager (Server)

Administrator’s Guide

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Introduction

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Overview of Secure Print Manager

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Configurations

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Appendix

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Limitations

Introduction This manual contains detailed instructions and notes on the operation and use of this product. For your safety and benefit, read this manual carefully before using the product. Keep this manual in a handy place for quick reference.

Guides for This Solution

The following manuals are available for the RICOH Streamline NX system.

User’s Guide

• RICOH Streamline NX

• RICOH Streamline NX (Advanced UI)

Administrator’s Guide

• RICOH Streamline NX

• Authentication and Accounting Manager (Server)

• Authentication and Accounting Manager (Embedded)

• Secure Print Manager (Server) (this guide)

• Secure Print Manager (Embedded)

• Scan and Fax Manager

Server Software Installation & Configuration Guide

• RICOH Streamline NX

Operations Guide

• Report Generator

RICOH Streamline NX Operations Guide • Report Generator • Adobe ® Acrobat ® or Adobe ®

• Adobe ® Acrobat ® or Adobe ® Reader ® is necessary to view PDF documents.

Important

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE OR THE USE OF THIS DOCUMENT.

• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.

• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION, AND THE LIKE) CAUSED BY FAILURE OF THIS SOFTWARE OR LOSS OF DOCUMENTS OR DATA, NOR FOR ANY OTHER DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE, IF THE SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

• Some illustrations or explanations in this guide may differ from your product due to improvement or change in the product.

• The contents of this document are subject to change without notice.

• No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted without prior consent of the supplier.

• It is possible that any document or data stored in the computer will be damaged or lost by user error during operation or software error. Be sure to back up all important data beforehand. Important documents and data should always be copied or backed up. Documents and data can be lost because of malfunction or human error. Furthermore, the customer is responsible for protection measures against computer viruses, worms, and other harmful software.

• Do not remove or insert any disk while operating this software.

Trademarks

Adobe ® , Acrobat ® , Reader ® , and PostScript ® are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Microsoft ® , Windows ® , Windows Vista ® , Windows Server ® , Internet Explorer ® , and Active Directory ® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Oracle and Java are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

VMware and VMware ESX Server are registered trademarks or trademarks of VMware Inc.

Firefox ® is a registered trademark of the Mozilla Foundation.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

Table of Contents

Table of Contents

Guides for This Solution Important Trademarks

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1.

Introduction

How to Read This Guide Symbols Abbreviations

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2.

Overview of Secure Print Manager

About Secure Print Manager Multi Server Print Function SNX SPM Direct Port Print Function Summary of Operations

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3.

Configurations

Confirming the System Information Specifying the Parameter Settings Specifying the Authentication Server

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4.

Appendix

When SSL Certificate is Required Changing a User Name and Password for a Database Changing the Database Reference Destination

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5.

Limitations

 

Limitations

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1. Introduction

1. Introduction

This guide describes how to configure and manage the server settings, using the Secure Print Manager administrative tool.

How to Read This Guide

In order to familiarize yourself with the many capabilities of the administrative tool, we recommend that you read this guide in its entirety.

tool, we recommend that you read this guide in its entirety. • Keep this manual in

• Keep this manual in a safe place for future reference.

Symbols

The following symbols are used in the manual to help you to identify content quickly.

used in the manual to help you to identify content quickly. This symbol indicates poin ts

This symbol indicates points to pay attention to.

quickly. This symbol indicates poin ts to pay attention to. This symbol indicates supplementary information that

This symbol indicates supplementary information that you may find helpful for completing a task.

that you may find helpful for completing a task. This symbol indicates where to find further

This symbol indicates where to find further relevant information.

[ Square brackets indicate the name of buttons or fields displayed on the computer screen.

]

Abbreviations

The following abbreviations are used in this guide to shorten the content.

Product/Name

Abbreviation

Authentication and Accounting Manager

AAM

Secure Print Manager

SPM

Multifunctional Device

MFP or device

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2.

Overview of Secure Print Manager

2. Overview of Secure Print Manager

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About Secure Print Manager

In the RICOH Streamline NX system, Secure Print Manager installed in a server establishes a secure printing environment in conjunction with the authentication server, Authentication and Accounting Manager.

• Using the administrative tool, you can configure and manage the settings of Secure Print Manager, and also confirm and manage print jobs stored in the print server.

• Users can set up a printer driver easily by copying it from the print server instead of installing it individually, and print from any of devices connected to the server.

• The user tool enables users to manage print jobs stored in the server on the display

panel of a device or via the web browser.

• With the optional RICOH Streamline NX Client Tool, the functions of Client Secure Print, Dynamic Delegation Print, Client Accounting and Rule Based Print can work with the RICOH Streamline NX system to improve a printing efficiency.

About Secure Print Manager

Administration Manager System Management Server Admin PC 1 2 Administrator 3 Configure and Manage 4
Administration Manager
System Management Server
Admin PC
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2
Administrator
3
Configure and Manage
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Authentication and
Accounting Manager
Authentication Server
Secure Print Manager
Print Server
Secure Print Manager
Embedded in
MFP or Laser Printer.
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Sends print jobs.

Users can view, print, and delete the print jobs stored in the print server using the user tool on the display panel of a device or via the web browser.

Client PC

display panel of a device or via the web browser. Client PC User Sends print jobs

User

Sends print jobs to a specified folder on a client PC Client PC User
Sends print jobs to a
specified folder on a
client PC
Client PC
User

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2. Overview of Secure Print Manager

Multi Server Print Function

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With the Multi Server Print function, multiple print servers can be connected to a shared database. When the print jobs are sent to any of the servers connected to a shared database, they can be printed with an MFP connected to the servers.

Client PC

be printed with an MFP connected to the servers. Client PC User Sends print jobs. Job

User

Sends print jobs.
Sends print jobs.
Job Job Job Job 1 2 3 4 SPM SPM SPM SPM Server 1 Server
Job
Job
Job
Job
1
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3
4
SPM
SPM
SPM
SPM
Server 1
Server 2
Server 3
Server 4
Database
Print jobs.
Job
Job
Job
Job
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4

About Secure Print Manager

SNX SPM Direct Port Print Function

Print jobs can be sent from a client PC to an MFP or a laser printer on the SPM Server and the accounting logs for print jobs are sent to the AAM Server. The Point and Print feature that enables a user to print using printers on a network without downloading and installing the printer drivers is available for the SNX SPM direct port function.

Administration Manager System Management Server

function. Administration Manager System Management Server Administrator Install the SNX SPM Direct Port. Configure and

Administrator

Manager System Management Server Administrator Install the SNX SPM Direct Port. Configure and Manage

Install the SNX SPM Direct Port.

Configure and Manage Sending accounting logs for print jobs Sending print jobs MFP Laser Authentication
Configure and Manage
Sending
accounting logs
for print jobs
Sending print
jobs
MFP
Laser
Authentication and
Accounting Manager
Accounting Server
Secure Print
Printer
Manager
Print Server

User

Server Secure Print Printer Manager Print Server User Users can: • Send print jobs from a
Server Secure Print Printer Manager Print Server User Users can: • Send print jobs from a

Users can:

• Send print jobs from a client PC to an MFP or a laser printer using a shared printer driver.

• For details on the overall view of the RICOH Streamline NX system, refer to the RICOH Streamline NX Administrator’s Guide.

• For details on a setup of a printer driver, refer to the RICOH Streamline NX Server

Software Installation & Configuration Guide.

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2. Overview of Secure Print Manager

Summary of Operations

1 For configuring and managing SPM installed in a print server, refer to the following.

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Configuration

Logging In to the Administrative Tool

Configuring Secure Print Manager

Confirming the System Information

Specifying the Parameter Settings*

Specifying the Authentication Server*

Maintenance

Refer to the RICOH Streamline NX Administrator’s Guide.

For details, see “3. Configurations” on page 11.

Maintenance

Deleting Print Jobs

Downloading a Log File

Refer to the RICOH Streamline NX Administrator’s Guide.

* Be sure to confirm or configure the settings at the start of operating the administrative tool.

3. Configurations

3. Configurations

Confirming the System Information

When you logged in to the SPM administrative tool, the [Home] screen appears. You can confirm the version of SPM, and the free space of the server’s hard disk drive on the [Home] screen.

1 Log in to the Administration Manager, and open the SPM Server administrative tool.

Manager, and open the SPM Server administrative tool. • For details on logging in to the

• For details on logging in to the Administration Manager and open the administrative tool, refer to the RICOH Streamline NX Administrator’s Guide.

The [Home] screen appears.

NX Administrator’s Guide. The [Home] screen appears. 2 Confirm the version of SPM, the free space

2 Confirm the version of SPM, the free space of the server’s hard disc drive and the database usage.

of the server’s hard disc drive and the database usage. • Authority of a login user

• Authority of a login user is displayed at the upper-right corner of the screen.

user is displayed at the upper-right corner of the screen. • Refresh] to display the update

• Refresh] to display the update information.

Click [

• Refresh] to display the update information. Click [ • Logout] to log out of the

• Logout] to log out of the SPM administrative tool.

Click [

Logout] to log out of the SPM administrative tool. Click [ • If the hard disk

• If the hard disk drive runs out of space, print jobs cannot be stored or printed. Delete some print jobs, or change the job storage settings to free up some space. Check the remaining space periodically. For details on how to delete print jobs, refer to the RICOH Streamline NX Administrator’s Guide, and on how to change the job storage settings, see “Specifying the Parameter Settings” on page 12.

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Specifying the Parameter Settings

This section describes how to specify the job storage settings on the [Parameter Settings] screen.

1 Click [Parameter Settings] in the menu on the [Home] screen.

The [Parameter Settings] screen appears.

screen. 1 Click [Parameter Settings] in the menu on the [Home] screen. The [Parameter Settings] screen

Specifying the Parameter Settings

2 Configure the following settings.

Job Storage

Job Storage

Enter the path to save the print job data to, using up to 128 characters. The job storage path specified when installing the software is displayed as the default.

to, using up to 128 characters. The job storage path specified when installing the software is

Settings

Path

 

• The following symbols cannot be used for specifying a path: /, *, ?, ", <, > and |

• If you have an access right, a shared folder can also be specified as a job storage path.

 

Job Storage

Enter the maximum number of print jobs that can be saved in the server, using up to 5 digits. The default setting is [10000] items.

Limit (Total)

Job Storage Limit (per User)

Enter the maximum number of print jobs that can be saved by each user, using up to 5 digits. The default setting is [100] items.

Size Limit per Job

Enter the maximum size of the print job data, using up to 4 digits. The default setting is [2048] MB.

Printed Jobs

Set whether to delete the print job data after printing.

Delete:

This is the default setting. Do not Delete: Data will not be deleted after printing.

Data will be deleted after printing.

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Scheduled

Scheduled

Select a scheduled processing method to save print job data.

Processing

Processing

Settings

Method

Specify Time: Select to specify the time when a print job data is saved. The time can be set in the range from [00] to [23] in hour, and [00] to [50] in minute. The default setting is

 

05:30.

 

Specify

Select to specify the time intervals for saving a print job data. The time interval can be set from [15 mins], [30 mins] or [45 mins], or in the range from [1 hour] to [24 hours]. The default setting is [15 mins].

Interval:

 

Job Storage

Specify a job storage period. When [hour(s)] is selected, the period can be set in the range from [1] to [23]. When [day(s)] is selected, the period can be set in the range from [0] to [365] if [Specify Time] is selected, or from [1] to [365] if [Specify Interval] is selected. The default setting is [7 days].

Period

Exclude

Select whether to exclude Saturday and Sunday in the time specified in [Job Storage Period].

Weekend

Network

Validate

Communication

Network

Settings

Communication

Specify whether to enable the network communication validation function to prevent information required for obtaining print job list or data from being spoofed. Select [Perform] to enable this function. The default setting is [Do not Perform].

Specifying the Parameter Settings

Data

Data

Specify whether to enable the print job data compression function. If [Perform] is selected, the print job data is compressed when communicating between the SPM Server and the SPM (Embedded). The default setting is [Do not Perform].

is compressed when communicating between the SPM Server and the SPM (Embedded). The default setting is

Compression

Compression

Settings on

Sending Print

Job(s)

• When [Perform] is selected, even the print job data sent to the SPM Server before this function is enabled can be compressed then sent to the SPM (Embedded).

• Each version of SPM Server and the SPM (Embedded) should be V2.6.1 or later to use this function correctly.

• The transfer speed or data compression rate may differ depending on the print job data or the environments of the SPM Server and the SPM (Embedded).

• If using the optional RICOH Streamline NX Client Tool, this function supports only the print job data stored in the SPM Server.

Multi Domain

Multi Domain

Specify whether to enable the multi domain support function. When this function is enabled, the SPM Server can identify each user if there is the same user name in multiple domains. The default setting is [Off].

Support

Support

Settings

setting is [Off]. Support Support Settings • Do not change the [Multi Domain Support] setting after

• Do not change the [Multi Domain Support] setting after this setting is specified at the start of an operation. If the [Multi Domain Support] setting is changed while operating, other users' print jobs may be seen or the jobs that have been seen may become invisible.

When [On] is selected

have been seen may become invisible. When [On] is selected • If using the printer driver

• If using the printer driver PCL UD V4.6.0.0 or later, the domain information will be obtained.

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• This function does not work with the SNX SPM Direct Port or the device direct print function. The log may not be correct if there is the same name in the multiple domains.

• If using the optional RICOH Streamline NX Client Tool, the SPM Server retrieves the domain information from the RICOH Streamline NX Client Tool and adds it to the job information of the RICOH Streamline NX Client Tool. If the RICOH Streamline NX Client Tool has no domain information, the SPM Server adds the SPM Server’s default domain to the job information of the RICOH Streamline NX Client Tool.

Default Domain

Enter the authentication setting name specified in the authentication settings of the AAM Server.

specified in the authentication settings of the AAM Server. • If clicking [OK] on step 3

• If clicking [OK] on step 3 after entering the authentication setting name that is different from the one specified in the AAM Server, an error message will appear.

3 Click [OK].

The specified settings are saved, and the display returns to the [Home] screen.

are saved, and the display returns to the [Home] screen. • Click [Cancel] to cancel the

• Click [Cancel] to cancel the specified settings. The display returns to the [Home] screen.

• If you do not have the authorization to write data to the path specified in [Job Storage Path], an error message appears. Specify the path that you have the authorization for on the [Parameter Settings] screen.

Note on the Multi Server Print Function In the settings except [Job Storage Path] of the [Parameter settings] screen, the latest settings always take priority over the previous ones when the Multi Server Print function is used. Only the latest settings will be valid. On the other hand, the [Job Storage Path] setting can be specified and determined by each server.

Specifying the Authentication Server

Specifying the Authentication Server

This section describes how to specify the primary and secondary servers of the AAM. If a communication failure occurs in the primary AAM Server, the specified secondary server will be enabled by the failover function.

1 Click [Authentication and Accounting Manager Settings] in the menu on the [Home] screen.

The [Authentication and Accounting Manager Settings] screen appears.

and Accounting Manager Settings] screen appears. 2 Configure the following settings. Fail Over Select each

2 Configure the following settings.

Fail Over

Select each check box of secondary server enabled when a failover happens. When a check box of a server is selected, a setting field for the selected server is enabled. All check boxes of secondary servers are deselected in the default setting.

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Connection Timeout

Specify how long the SPM Server will wait for an answer from a primary server of the AAM in the range from 1 to 60 seconds. If a primary server does not answer after elapsing the specified time, the SPM Server connects to a secondary server of the AAM. The default setting is 5 seconds.

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Primary Check Interval

Specify an interval of check if a communication between the SPM Server and a primary server of the AAM is restored, in the range from 1 to 1440 minutes. The default setting is 1 minute.

Primary

Server Name

Enter the IP address or host name of the AAM Server to set as the authentication server, using up to 256 characters.

Server

Secondary

Server 1-4

Server 1-4

When print jobs are sent to a laser printer using the SNX SPM Direct Port, count logs in AAM-LCS will not be displayed in the Report Generator.

 

Port Number

Enter the HTTPS port number of the AAM Server to set as the authentication server. The default port number is 8446. The numeric characters from 0 - 65535 can be entered.

(HTTPS)

Connection Test When [Run] is clicked, a connection test is performed and a connection result is displayed on the [Connection Test Result] screen. If a connection test fails, enter the correct settings in [Server Name] and [Port Number (HTTPS)] respectively.

Specifying the Authentication Server

 

Mask Settings

Mask

Select whether to mask a user name in a report file with the specified characters.

 
 

• The settings can be applied to three types of reports; Accounting log report, Deleted job

 

report, JobName report.

 

• Results vary depending on the types of reports as described below:

 

When [On] is selected

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Accounting log report and Deleted job report are sent to the AAM Server after user names are masked.

JobName report is not sent to the AAM Server. When [Off] is selected User names are not masked and all types of reports are sent to the AAM Server.

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Click [OK].

The specified settings are saved, and the display returns to the [Home] screen.

are saved, and the display returns to the [Home] screen. • Click [Cancel] to cancel the

• Click [Cancel] to cancel the specified settings. The display returns to the [Home] screen.

When Mask Setting is Enabled

When [Mask Setting] is set to on, not only user names in report files, but the following data are also masked or encrypted for security purposes.

• Print job name and owner are masked with***** in the print queue of the SPM Server.

• Print job names in the SPM Server database are encrypted with AES128.

names in the SPM Server database are encrypted with AES128. • Print job name and owner

• Print job name and owner may not be masked at the same time.

• If printing in Mac or Linux using the PS printer driver when [Mask Setting] is set to on, the user cannot be identified and the print jobs are not registered. In this case, specify user ID and account ID for user authentication in the PS printer driver setting. Print jobs will be registered.

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4. Appendix

4. Appendix

1 When SSL Certificate is Required

2 In any of the following cases, contact a vendor customer service engineer.

If connecting to the SPM Server with the SSL certificate except for the default one.* 1

3 If the SSL certificate except for the default one is required when the SPM

3 If the SSL certificate except for the default one is required when the SPM Server has connected to the AAM Server.

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* 1 The following applications used to connect to the SPM Server over SSL will be affected.

- Web browser used to connect to the SPM Server administrative or user tool

- SPM Embedded

- Administration Manager

- RICOH Streamline NX Client Tool

Changing a User Name and Password for a Database

This section describes how to change a user name and password for a database using the Database Management Tool.

password for a database using the Database Management Tool. • Log in to a computer with

• Log in to a computer with the administrator authority.

1 On the desktop, click the [Start] button, select [Administrative Tools] [Services] to open the [Services] screen, and then stop the Streamline NX Secure Print Manager Service.

2 In <SPM-S installation path>\tool\ManagementTool, right-click

[ManagementTool.exe], and then click [Run as administrator].

The [Database Management Tool] screen appears.

3 Select a language from the pull-down list.

appears. 3 Select a language from the pull-down list. • English or Japanese can be selected.

• English or Japanese can be selected.

4 Click [Edit] for [Database Connection User Name].

The [Database User Name Edit] screen appears.

Changing a User Name and Password for a Database

5 Enter a user name in [User Name] in up to 128 characters, and then click [OK].

The display returns to the [Database Management Tool] screen.

display returns to the [Database Management Tool] screen. • Enter the user name for a database

• Enter the user name for a database server. For details, refer to RICOH Streamline NX Server Software Installation & Configuration Guide.

• To cancel the setting, click [Cancel].

6 Click [Edit] for [Database Connection Password].

The [Database Password Edit] screen appears.

7 Enter a password in [Password] and [Confirm Password] in up to 128 characters, and then click [OK].

The display returns to the [Database Management Tool] screen.

display returns to the [Database Management Tool] screen. • Enter the password for a database server.

• Enter the password for a database server. For details, refer to RICOH Streamline NX Server Software Installation & Configuration Guide.

• The entered passwords are masked.

• To cancel the setting, click [Cancel].

8 Click [OK].

A confirmation message appears.

9 Click [OK].

If the password change succeeds, a completion message appears.

the password change succeeds, a completion message appears. • To cancel the setting, click [Cancel]. 10

• To cancel the setting, click [Cancel].

10 Click [OK].

The specified settings are saved, and the [Database Management Tool] screen appears.

saved, and the [Database Management Tool] screen appears. • To cancel the setting, click [Cancel]. •

• To cancel the setting, click [Cancel].

• To close the Database Management Tool, click [Cancel] on the [Database Management Tool] screen. Click [OK] on the confirmation message dialog box to close the Database Management Tool.

11 Click the [Start] button, select [Administrative Tools] [Services] to open the [Services] screen, and then start the Streamline NX Secure Print Manager Service.

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4. Appendix

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Changing the Database Reference Destination

This section describes how to change the database reference destination using the Database

Management Tool.

reference destination using the Database Management Tool. • Log in to a computer with the administrator

• Log in to a computer with the administrator authority.

1 On the desktop, click the [Start] button, select [Administrative Tools] [Services] to open the [Services] screen, and then stop the Streamline NX Secure Print Manager Service.

2 In <SPM-S installation path>\tool\ManagementTool, right-click [ManagementTool.exe], and then click [Run as administrator].

The [Database Management Tool] screen appears.

3 Select a language from the pull-down list.

appears. 3 Select a language from the pull-down list. • English or Japanese can be selected.

• English or Japanese can be selected.

4 Click [Edit] for [SQL Server Name].

The [SQL Server Name Edit] screen appears.

5 Edit the SQL server name (host name or IP address) displayed in [SQL Server Name] in up to 128 characters, and then click [OK].

The display returns to the [Database Management Tool] screen.

6 Click [Edit] for [DB Instance Name].

The [DB Instance Name Edit] screen appears.

7 Edit the DB instance name displayed in [DB Instance Name] in up to 128

characters, and then click [OK].

The display returns to the [Database Management Tool] screen.

8 Click [Edit] for [Database Name].

The [Database Name Edit] screen appears.

9 Edit the database name displayed in [Database Name] in up to 128 characters, and then click [OK].

The display returns to the [Database Management Tool] screen.

Changing the Database Reference Destination

10 Click [OK].

A confirmation message appears.

11 Click [OK].

If the change succeeds, a completion message appears.

[OK]. If the change succeeds, a completion message appears. • To cancel the setting, click [Cancel].

• To cancel the setting, click [Cancel].

12 Click [OK].

The specified settings are saved, and the [Database Management Tool] screen appears.

saved, and the [Database Management Tool] screen appears. • To close the Database Management Tool, click

• To close the Database Management Tool, click [Cancel] on the [Database Management Tool] screen. Click [OK] on the confirmation message dialog box to close the Database Management Tool.

13 Click the [Start] button, select [Administrative Tools] [Services] to open the [Services] screen, and then start the Streamline NX Secure Print Manager Service.

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5. Limitations

5. Limitations

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Limitations

• The SPM Server should be installed by a person who has the administrative authorization for the computer on which the SPM Server will be installed.

• The name of computer with the SPM Server installed should consist of alphanumeric characters (A-Z, a-z, 0-9) and hyphens (-) only.

• You cannot install the SPM Server from a network drive. Install from a DVD-ROM drive on the computer on which the SPM Server will be installed.

• When you copy the installation software into a hard drive, installation may fail if the installation path is too long.

• You cannot install Microsoft SQL Server on a compressed drive or on a compressed folder.

• When communicating with SSL between the client computers and the SPM Server,

install IIS (Internet Information Services) on the SPM Server by using a certificate issued by a trusted certificate authority.

• If you have restarted the Windows Print Spooler, be sure to also restart the Streamline NX Secure Print Manager in Services screen.

• If you have specified the date and time on devices, be sure to restart the Windows Print Spooler.

• Restart the computer with the SPM Server installed if the IP address is changed.

• Up to 4 SPM Servers can be connected to a database for the Multi Server Print function.

• When the authentication setting is specified in the printer driver other than PCL printer driver, such as PostScript driver, a user may be recognized as another user. Depending on the device, print job attributes may not be obtained and the print jobs may not be printed as specified in the printer driver.

• If printing a print job without collating copies in a PCL driver;

- Check print function (one copy print for confirming the print settings) is not available.

- The number of copies cannot be changed to 1 (the number of copies of the original setting will be printed without being sorted).

- If changing the number of copies to more than two, the print job is printed by being sorted.

• You cannot use 2 byte characters in a user name for a PS printer driver. If user name includes 2 byte characters, use PCL or RPCS printer driver.

• If you send PDF data to the SPM Server in B&W PS driver, and print on a color printer, it can be output in color.

• Depending on the device, print jobs may not be printed as specified in the printer driver.

• Be sure to install a printer driver that supports your device. Otherwise, print jobs may not be output as specified in the printer driver.

• If a global catalog server is used in AAM Server, set a user name used for the authentication in a printer driver in the UPN format. Printer drivers which do not support the user name setting for authentication cannot be used (Ex: PostScript drivers).

• The shared printer driver cannot be copied using the drag and drop operation from the SPM Server of which operation system is 64-bit version to the client computer of which operation system is 32-bit version.

• Depending on print settings or the print job data, or on the optional functions equipped with a device, print jobs may not be printed in the settings specified in a printer driver. In this case, the settings specified in a printer driver are displayed in a print job list or a deletion log file instead of the actual print result (Ex: if sending a print job of a document in black and white with the color print setting, or if sending a print job with the duplex setting to the device which is not equipped with a duplex print unit).

• Deletion logs are generated in the following case:

- A print job has been deleted using the display panel of a device or the SPM user tool.

- A specified print job storage period has elapsed.

• Deletion logs may take up to about 60 seconds to be generated.

• A job name report is created when a printing has finished in the following case:

- When printing by selecting print jobs on the display panel of a device.

- When printing using the SNX SPM Direct Port.

• A job name report may take up to about 60 seconds to be generated.

• In a print using the SNX SPM Direct Port, a job name log increases when a print job has been sent.

• If setting a print job name, user name, display name, or color tab name in Japanese, Chinese, or Latin-1 characters of other than ASCII code, configure the locale setting for the corresponding characters in the SPM Server, SPM Embedded, client computer, and web client (Ex: if the locale for a device is set to Chinese and the locale for a server is set to English, a print job name in Chinese cannot be obtained correctly when the print job is sent to a device. The print job name is garbled in a print job list).

• Print jobs are displayed in a list for each user name without case sensitivity.

• Depending on the type of an application and print settings, the job information displayed in the print job list on the display panel of a device may differ from the print settings specified in a printer driver.

• Even if the specified job storage period has been elapsed, the print job data are retained in the server, displayed in the print job list and can be printed out until the auto deletion is executed.

• The following functions are not supported for the print job data saved in the SPM version 2.0.1 or older.

- The Multi Server Print function

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• If color data is sent to a black and white printer in the SNX SPM Direct Port, a usage log for a color print is sent to the AAM Server.

• When the SNX SPM Direct Port is used, usage logs are not sent to the AAM Server in the following conditions:

- If the AAM Server settings are not specified correctly in the SPM Server.

- If the SNMP settings in the SNX SPM Direct Port is not specified correctly.

- If a user has never logged in to a device on the operation panel or using the SPM user tool via a web browser.

• A network folder can be specified as a destination for saved documents. In the network folder setting, a user who has the SPM Server service account should also have a privilege to change a target network folders and files.

• For the Microsoft Failover Clustering, a local shared folder should be used. The shared folder on a network cannot be used for the Microsoft Failover Clustering.

• If Windows Authentication is selected, a user who has the SPM Server service account should also have the dbcreator privilege on database.

• When using a remote hard disk drive as a job storage path, the path needs to be specified in the UNC format.

• The billing code function is not applied to encrypted print jobs in the SPM Server.

• It takes up to 5 minutes before the job name mask setting is applied to jobs in print queue of the SPM Server.

Security Vulnerability Response

• To prevent spoofing, SPM (Embedded) encrypts communication information required for obtaining print data or print job lists, then sends it to the SPM Server. The SPM Server obtains print data and job list by decrypting the encrypted information.

• Each version of SPM (Embedded), SPM Server and RICOH Streamline NX Client Tool (Optional) should be V2.6 or later to use this security function correctly.

• To run this security function correctly, enable the security setting in all applications of SPM (Embedded), SPM Server and RICOH Streamline NX Client Tool (Optional).

SPM Server and RICOH Streamline NX Client Tool (Optional). • For details on the security function

• For details on the security function in the SPM (Embedded), refer to RICOH Streamline NX Administrator’s Guide

• For details on the security function in the SPM Server, refer to Secure Print Manager (Server) Administrator’s Guide.

• For details on the security function in RICOH Streamline NX Client Tool (Optional), refer to RICOH Streamline NX Client Tool Installation Guide.

• When this function is enabled, the [Data Compression] function that can be specified in

the [Parameter Settings] screen is disabled regardless of the setting.

• Kerberos authentication is not available when this function is enabled.

Network

• The server with multiple NICs (Network Interface Cards) is not supported.

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Copyright © 2017

Secure Print Manager (Server) Administrator’s Guide

EN STNX30-2201O

Secure Print Manager (Server) Administrator’s Guide EN STNX30-2201O