Mobile: 11111111111

Email: cool@gmail.com XXXXXXXX

Location: abc Product Manager / Business Analyst

PROFESSIONAL EXPERIENCE Around 3.8 years of experience in Information

XXXXXXXX Technology
March, 2019 – Till Date IT Business Analyst with 3.8+ years of hands-on
experience in the field of e-commerce B2B & B2C ,
YYYYYYY Telecom and Automation & Digitalization with focus on
April, 2018 – March, 2019 business modeling, requirement gathering, technical
documentation, application validation and web
YYY
application services.
January, 2016–March, 2018

SKILLS
CERTIFICATIONS Primary: PRD, BRD, Use case, User stories, Road
IBM Blockchain Essentials Certification mapping, Requirement Gathering, GAP Analysis, AS-IS
March 2018 process, Competitive Analysis, UML Modeling,
Google Analytics Wireframe, Functional implementation, Data Analysis,
2018 UAT, Change Management & KPI analysis, Telecom,
PG CERTIFICATION in Business Analytics Ecommerce, B2B, B2C, Process Automation &
NIIT –September- 2015 Digitalization, Cloud , Software as a Service (SaaS)
Product Management Tool: JIRA
EDUCATION Methodologies: Agile & Waterfall.
BTECH in Software Engineering Business Tools: MS Visio, Word, PowerPoint, Excel
AAAAA University - 2012 Webservices: REST & SOAP
12TH Architecture: SOA & Microservices
AAAAA- 2008 Databases: Oracle & Mongo DB
Project Management Tool: Basecamp
Analytics Tool: Google Analytics
Reporting Tool: Pentaho
Defect Tracking Tool: Jira & Bugzilla
ABOUT ME

EXPERIENCE
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Description:
Being the member of the Human Resource – Delivery – Automation & Digitalization team below are responsibilities:
- Analyze the current process and evaluate the manual effort put in the process
- Prepared As-Is/To-Be process and actualization for the Business Enabling Function – Human Resource processes
- Eliciting, analysing, documenting and validating business requirements, user stories & process flows
 - Business Process Redesign, roadmap planning and development proof of concepts
- Identifies attributes, data sources, constructs data flow diagrams, documents the process and constructing
Functional requirement document (FRD)
- Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business
requirements and the test case requirements to their functional requirements.
- Creating Use Cases, Use case diagrams and Activity Diagrams using MS Visio.
- Created Use Cases for the applications and facilitated QA group to develop Test Plan and Test scripts based on
Used Cases and FRD
- Preparing Business test cases and performed Internal User Acceptance Testing (UAT)
- Coordinated UAT training and testing for the functionality with the Business.
- Conducting and assisting project meetings, reviews, walkthroughs, demos, trainings and presentations.

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Description:
- Prepared GAP Analysis and identified and documented improving areas to meet capital requirement along with
As-Is/To-Be process and actualization
- Eliciting, analysing, documenting and validating business requirements, user stories & process flows
- Business Process Redesign, roadmap planning and development proof of concepts
- Identifies attributes, data sources, constructs data flow diagrams, documents the process and constructing
Functional requirement document (FRD), Application Interface Design(AID), High Level Design (HLD) & Logical
Data Model (LDM)
- Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business
requirements and the test case requirements to their functional requirements.
- Creating Use Cases, Use case diagrams and Activity Diagrams using MS Visio.
- Created Use Cases for the applications and facilitated QA group to develop Test Plan and Test scripts based on
Used Cases and FRD
- Preparing Business test cases and performed Internal User Acceptance Testing (UAT)
- Coordinated UAT training and testing for the functionality with the Business.
- Conducting and assisting project meetings, reviews, walkthroughs, demos, trainings and presentations.

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1. Pearson Vue (January 2018 –March 2018)

Pearson VUE provides computer-based testing for information technology, academic, government and professional
testing programs around the world. Pearson VUE provides a full suite of testing-industry services and delivers exams
through a comprehensive and secure network of test centres in 175 countries.
Description:
- Documented underlying data from multiple ecommerce platforms sources for financial & purchase reports
- Worked as SPOC for coordinating with development team and interacting with Client for reports requirement
- Analysing requirements and creating mapping Document.
- Used Pentaho Report Designer to create reports from source system i.e. SQL server& Oracle
- Involved in UAT process and Production Migration.
- Carrying out Test Case execution, Defect tracking and Defect Fixing.
- Involved in maintaining JIRA for Agile methodology.

2. Wolters Kluwer (October 2017- March 2018)

Wolters Kluwer N.V. A global information services publishing company. The company serves legal, business, tax,
accounting, finance, audit, risk, compliance, and healthcare markets. It operates in over 150 countries.
Description:
- End-to-End Implementation of KIBOSAAS B2C e-commerce platform for Indian market which will be serve as
WoltersKluwer India’s first eStore for Medical & healthcare books targeted to Medial students and Medical
professionals
- Onsite interaction withWoltersKluwerIndia Business Team for requirements gathering
- Translated Business Requirements into a formal Business Requirement Document (BRD) with scope statements,
business requirements, use cases, business process flows, and implementation needs to support the desired end-
state.
- Experience BRD reviews with the Technical team and revised the BRD as needed based on scope, timelines and
technical KIBO ecommerce
- Provide technical expertise for SAAS platform integration with ERP using web services

3. Brother (December2016 – October 2017)

Brother is a Japanese multinational electronics and electrical equipment company headquartered in Nagoya, Japan.
Its products include printers, multifunction printers, desktop computers, sewing machines, large machine tools, label
printers, typewriters, fax machines, and other computer-related electronics.
Description:
- End-to-End Implementation of KIBOcloud B2C e-commerce platform for Canada market with multilingual mobile
& web eStores
- Monitored, analyzed and reported performance of eStore utilizing site analytic tools i.e. Google Analytics mainly
focused on key business metrics that drive the business including traffic drivers, site sales, conversion, site
performance across devices, browsers and operating system
- Participate in agile development for KIBO SaaS e-commerce platform using SAP services. Provide technical
expertise for KIBO integration with SAP ECC using web services for Catalogue, Customer, tax and order data
- Comprehensive platform assessments and gap analysis done for client between KIBO and legacy system
- Interacted with Canada Business Team for requirements gathering, testing the eStore during implementation.
- Worked on integrating with Paymetric into KIBO as payment gateway which was PCI DSS compliant
- Designed and defined the process flow of a Custom-Built Content Management Application which have a
capability to support all types of contents including images, videos, HTMLs, with options to filter based on locale
and content types which enables business user to manage content for both English and French eStore
- Defined and designed the purchase flow and business rules of a newly launched subscription based product
enabling customers to avail benefits based on the subscription product purchased and defined business rules
- Designed and defined the Promo Engine application tomanage andsynchronize the promotions across all the
eStores
- Experience in integrating with 3rd parties for Oracle Responsys email marketing,BaazarVoice Product rating and
reviews, OSvC customer support applications and Canada Post Shipping carriers
4. Lobel’s Of New York (August 2016 – March 2018)
Lobel's of New York is a United States producer of beef products
Description:
- End-to-End Implementation of KIBO B2C e-commerce platform for United States market
- Monitored, analyzed and reported performance of mobile & web eStores utilizing site analytic tools i.e. Google
Analytics
- mainly focused on key business metrics that drive the business including traffic drivers, site sales, conversion, site
performance across devices, browsers and operating system
 - Revamped the existing product catalog structure to fit in the KIBO product catalog structure to meet the business
need
- Designed and defined business rules for complex shipping methods and rates management application
- Experience in integrating Shipstation cloud based order fulfillment application
- Experience in Integration with 3rd parties for Paypal payment gateway, Mailchimp Email marketing, SocialAnnex
Product rating and reviews and loyalty program applications

Other notable end to end implementation projects which are currently live:
5. Call4Posters – Wolters Kluwer (June 2017 – October 2017)
6. Pink Coconut Boutique (Feb 2016 - October 2016)

ACHIEVEMENTS & EXTRACURRICULAR

- Star Performer of Quarter 1, 2017 - Echidna
- Semi Finalist of 2015 Analytics Olympiad held by UNICOM
- Digital Kirda Event Head, Dextrix – 2012 (Technical Fest)
- Internship at HCL, New Delhi year 2011
- Participated in IBM The Greatest Mind Challenge 2011 and 2012