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Troubleshooting instruction

Frequently
Troubleshooting
Asked Questions
instruction
(FAQ) Frequently Asked Questions (FAQ)
1. SE Tracker Scan QR code not working - Use the ID at the back of the watch and type it
1. How is the1.watch
SEpositioning
Tracker Scan
work?
QRThere
code arenot 3working
ways to - Use
locatetheyour
ID atkids,
the back
please
of the
read
watch and type it 1.manually
How is the watch positioning work? There are 3 ways to locate your kids, please read
below. manually 2. 2Gbelow.
Network has no Signal
2. 2G Network has no Signal A. User can send the text message with pw,123456,ts# from phone text messaging
A. GPS mode(outdoor),
A. User Get
can the
send
position
the textbymessage
satellite ,with
it is pw,123456,ts#
the most accurate frommethod.
phone text messaging A. GPS mode(outdoor), Get the position by satellite , it is the most accurate method.
(testing watch network) to sim number inside the watch.
B. WIFI mode, postpaid
(testing
plan
watch
required
network)
with to
data.
simThis
number methodinside
is to
theuse
watch.
WIFI Module to B. WIFI mode, postpaid plan required with data. This method is to use WIFI Module to
B. You should see similar reply from the watch, see text reply from the watch below, make
search outB.
nearest
YouWIFI
should
hotspot
see similar
which reply
has afrom
corresponding
the watch, Mac see text
address
reply(similar
from thetowatch below, make search out nearest WIFI hotspot which has a corresponding Mac address (similar to
sure that the watch sim card has enough load to reply
smart phones positioning).
sure that theThen
watchit will
simmatch
card has
the enough
Mac address load to with
reply
the location data smart phones positioning). Then it will match the Mac address with the location data
base which is provided by map server provider. base which is provided by map server provider.
C. LBS-Base station mode. Get the position by the signal transmitter, and it is a general C. LBS-Base station mode. Get the position by the signal transmitter, and it is a general
location might be inaccurate.
ver:G19C_BASE_V1.0_2014.05.19_09.38.29; location might be inaccurate.
ver:G19C_BASE_V1.0_2014.05.19_09.38.29;
ID:7893267577; ID:7893267577;
2. The device is always saying it is offline, what to do? 2. imei:000078932675770;
The device is always saying it is offline, what to do?
imei:000078932675770;
ip:121.37.43.203; ip:121.37.43.203;
A. Follow the Troubleshooting instruction #3, on the left side of this manual. Make sure that A. Follow the Troubleshooting instruction #3, on the left side of this manual. Make sure that
port:8711;
port:8711;
the watch hascenter:1252013640927062;
enough load to reply back to you. the watch has enough load to reply back to you.
center:1252013640927062;
B. After doing the first step try to restart the watch. The off button of your watch may not B. After doing the first step try to restart the watch. The off button of your watch may not
slave:13530024214;
slave:13530024214;
work anymore so you need to follow FAQ # 4.
sos1:664214; work anymore so you need to follow FAQ # 4.
sos1:664214;
sos2:666134; sos2:666134;
3. The positioning of the watch is not reliable or not giving the exact location of my child? 3. The positioning of the watch is not reliable or not giving the exact location of my child?
sos3:; sos3:;
upload:300S; upload:300S;
A. Please note that positioning of the watch has 3 mode as explained in FAQ #1. Wifi is the A. Please note that positioning of the watch has 3 mode as explained in FAQ #1. Wifi is the
workmode:2; workmode:2;
best option inbat
anylevel:3;
places as it relies more on the data signal. best option in any places as it relies more on the data signal.
bat level:3;
B. LBS positioning may not work most of the time so better turn this off for calibrating the B. LBS positioning may not work most of the time so better turn this off for calibrating the
language:1; language:1;
watch location. To turn off click setting, then select LBS mode as shown bellow. watch location. To turn off click setting, then select LBS mode as shown bellow.
zone:8.00; zone:8.00;

3. Device is offline
3. Device is offline
A. Make sure that the watch has enough signal, mobile data is optional but this will help
A. Make sure that the watch has enough signal, mobile data is optional but this will help
the watch for better connectivity.
the watch for better connectivity.
4. The off button isB.not working,
The APNwhat(Access Point Name) of your sim card provider need to be configured. Send a
to do? 4.B. The offAPN
The button is not working,
(Access what of
Point Name) to do?
your sim card provider need to be configured. Send a
text message below using your own phone messaging to the sim number inside the
watch.
text message below using your own phone messaging to the sim number inside the
A. The off button will not work anymore when the watch is connected already to A. The off button will not work anymore when the watch is connected already to
watch.
SETracker. This is for security reason that no one could turn off the watch at any time SETracker. This is for security reason that no one could turn off the watch at any time
(most importantly during emergency
GLOBE: cases).
pw,123456,apn,cmnet,,,51502# (most importantly during emergency cases).
B. If you need to turn off the watch, SETracker has option to power off the watch. Simply B.GLOBE:
If you need to turn off the watch, SETracker has option to power off the watch. Simply
pw,123456,apn,cmnet,,,51502#
go to settings thenSMART: pw,123456,apn,cmnet,,,51503#
click shutdown the device as shown below. go to settings then click shutdown the device as shown below.
SMART: pw,123456,apn,cmnet,,,51503#
SUN: pw,123456,apn,cmnet,,,51505#
SUN: pw,123456,apn,cmnet,,,51505#
Expected reply: Such as ,apn:cmnet;
Expected reply: Such as ,apn:cmnet;

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