Ass 2

ASSESSMENT ANSWER BOOKLET

Full Name
Student ID NCCS Term 3 Year 2019
Unit Name Lead and manage effective workplace relationships
BSBLDR502 Due 13.06.2019 Date
Unit Code Date Submitted
Trainer Md Babar Gazi
Name

Student Declaration
By submitting this assessment, I acknowledge and agree that:
1.I declare that this assessment has been completed by me and is my own
work
2.This assessment is submitted in accordance with the NCCS Regulations
and Assessment Policy. I also understand the serious nature of academic
dishonesty (such as plagiarism) and the penalties attached to being found
guilty of committing such offences.
3.No part of this assessment has been copied from any other source without
acknowledgement of the source.
4.No part of this assessment has been written by any other person, except to
the extent of collaboration and/or group work as defined in the assessment.
5.A copy of the original assessment is retained by me and that I may be
required to submit the original assessment to the trainer upon request.
6.I am aware of my appeal rights.
1.

Student Name

Date

BSBLDR502
Lead and manage effective workplace relationships
Assessment Answer Booklet -Task 2

Task 2: Policies and procedures development project

You only need to submit the answers of the assessment tasks

to your trainer. Please do not submit the questions and any
instructions in red.
Read the case study on Accountancy Victoria on your Assessment PDF in
task 2, page 10.
Code of Conduct
Accountancy Victoria
You need to design a Code of Conduct for staff of Accountancy Victoria to
follow, the standard of behaviour expected from them in the company.
You can use the Internet, to identify and review staff Codes of Conducts for
similar companies and design your own. Your staff Code of Conduct MUST be
in your own words.
Introduction:
This should include the purpose of the Code of Conduct.
Scope:
This should state whom this Code of Conduct applies to.
Details of expected personal and professional behaviour
In this section you must address a range of ethical behaviours, as well as
behaviours appropriate to working within a diverse workplace.
Conflict of interest requirements
Address the conflict of interest requirements in the workplace.
Gifts, benefits and hospitality
Address what are the requirements in the organisation in relation to accepting
gifts, benefits and hospitality.
Outside employment and consulting
What are the requirements of any outside work or consulting work you may
conduct.
Use of social media
What are the requirements for use of social media while working for the
company?

Workplace Communication and Consultation Policy and

Procedures
Accountancy Victoria
Your need to design policy and procedure which describe the mechanisms
that will be used for internal communications at Accountancy Victoria, as well
as how staff can provide input into a range of workplace related matters.
Your can research from other companies on workplace communication or
consultation policies and/or procedures but you MUST create this document
in your OWN words.
The policy and procedure you develop must be about TWO pages long.
Purpose
This should include the purpose of this Workplace Communication and
Consultation Policy and Procedure.
Scope
This should state who this Workplace Communication and Consultation Policy
and Procedure applies to.
Communication strategies for communicating with staff
What are the different types of communication methods used in the
workplace, what is the purpose and frequency (how often) of these
communication methods? You should include at least four strategies in your
policy and procedure. Examples of communication strategy could be staff
meeting, brainstorming sessions etc.
Communication protocols
What are the communication protocols for meetings in relation to sending out
of agendas and writing up of minutes at Accountancy Victoria?
Consultation process
Explain the different ways in which staff can contribute to workplace issues
(e.g. surveys, suggestion forms, etc.).
You must include at least THREE- (3) consultation process that can be used
in our company.
Provide specific detail about the consultation mechanism. For example, for a
suggestion box indicate the location of the box and how suggestions will be
recorded and actioned.
Dispute Resolution Policy and Procedures
Accountancy Victoria
The dispute resolution policy and procedures need to be established so that
all staff are aware of what dispute resolution procedures are in place.
You can use the Internet, to review dispute resolution policies and procedures
to guide your work but YOU MUST design your own. Your staff Dispute
Resolution Policy and Procedure MUST be in your own words.
Review the link below to make sure that this policy and procedure considers
all the relevant legislations part of the Dispute Resolution Policy and
Procedure.
https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-
practice-guides/effective-dispute-resolution
Purpose of the policy
This should include the purpose of this Dispute Resolution Policy and
Procedure.
Scope:
This should state who this policy and procedure applies to.
What constitutes a dispute
Explain what constitutes to a dispute in a company.
Responsibilities of managers in disputes
What are the responsibilities of a Manager in a dispute?
Responsibilities of employees in disputes
What are the responsibilities of employees in a dispute?
The process by which a dispute will be handled
Explain the process to follow to handle any disputes in the organisation.
Email with documents attached
Please login to your Gmail account from your Google Classroom (if you are
not sure how to do this please ask your trainer to show you).
Example of what to write in your email is below and please ensure you attach
the document as per the NOTE below. Once you have created your email
please take a screenshot and add your screenshot to this section of your
assessment answer booklet.
NOTE:
You must open 3 blank word documents and name it as per below and save
the document to your desktop.

 Code of Conduct



Workplace Communication and Consultation Policy and Procedure




Dispute Resolution Policy and Procedure



Now you must attach these documents to the email you have already created
and take a screenshot of your email and put the screenshot in this
assessment answer booklet.
To: All Staff
Subject: Feedback
Content of your email:
Dear Staff,
This email should provide a clear and simple summary of the attachments and
invite staff to provide their feedback. Create a paragraph about what
documents you have created and provide a brief explanation for each
document listed below:


Code of Conduct



Workplace Communication and Consultation Policy and Procedure




Dispute Resolution Policy and Procedure



Now write that you have attached the above 3 documents for all staff to
review and provide their feedback by the end of this week.
Write a sentence to say if they have any questions to contact you.

Regards,
Add your name
Revised Code of Conduct
Accountancy Victoria
Update your Code of Conduct policy and procedure, incorporating feedback
that you have received from staff.
Copy your Code of Conduct Policy and Procedure from above and make
changes according to the feedback you have received. The changes you have
made please make them in a different colour so your assessor can see what
changes you have made to the document.
Revised Workplace Communication and Consultation Policy
and Procedures
Accountancy Victoria
Update your Workplace Communication and Consultation policy and
procedure, incorporating feedback that you have received from staff.
Copy your Workplace Communication and Consultation Policy and Procedure
from above and make changes according to the feedback you have received.
The changes you have made please make them in a different colour so your
assessor can see what changes you have made to the document.
Revised Dispute Resolution Policy and Procedures
Accountancy Victoria
Update your Dispute Resolution policy and procedure, incorporating feedback
that you have received from staff.
Copy your Dispute Resolution Policy and Procedure from above and make
changes according to the feedback you have received. The changes you have
made please make them in a different colour so your assessor can see what
changes you have made to the document.
Email with the following documents attached
Please login to your Gmail account from your Google Classroom (if you are
not sure how to do this please ask your trainer to show you).
Example of what to write in your email is below and please ensure you attach
the document as per the NOTE below. Once you have created your email
please take a screenshot and add your screenshot to this section of your
assessment answer booklet.
NOTE:
You must open 3 blank word documents and name it as per below and save
the document to your desktop.


Revised Code of Conduct




Revised Workplace Communication and Consultation Policy and

Procedure



Revised Dispute Resolution Policy and Procedure



Now you must attach these documents to the email you have already created
and take a screenshot of your email and put the screenshot in this
assessment answer booklet.
To: All Staff
Subject: Feedback
Content of your email:
Dear Staff,
This email should provide a clear and simple summary of the changes you
have made to all 3 documents as per staff feedback. You must explain all 3
documents below with the changes that was made to the documents:


Revised Code of Conduct




Revised Workplace Communication and Consultation Policy and

Procedure



Revised Dispute Resolution Policy and Procedure



Now write that you have attached the above 3 revised documents for all staff
to review.
Write a sentence to say if they have any questions to contact you.

Regards,
Add your name