Curriculum vitae

Amit Koley

Address :- Vill+PO - Ganderpukur

P.S - Singur
Dist- Hooghly
Pin – 712409
State – West Bengal

Mob no :- 8910584707
8981355213

Email id :- amitkoleynsec@gmail.com

amitkoley06@yahoo.in

CARRER OBJECTIVE
To be in a position of responsibility of a leading organization. I wish to be a part of an
organization where the path from my current responsibilities to the next are well defined and
where the organization will direct me in obtaining the necessary skills to be a part of a dedicated
workforce and devote all my energy and managerial expertise for the betterment of the
organization.

TECHNICAL PROFICIENCY

 Avaya CM,CMS,ACR,G450,G650(PN) Media Gateway.

 Addition & deletion of Telephone Extensions as per process requirement.

 Responsible for Avaya Ids creation in ACD and assigning skills according
 Creation of new VDNs/Vectors/Hunt Groups as per customer requirement.
 Responsible for uploading music announcements on Gateways.
 Doing health check-up for every interval basis for SMGR,SM, AES, SBC, AAEP
checklist to avoid any kind of disruption of service.
 Monitoring of trunk traffics for effective utilization via CMS and ACD.
 Addition and deletion of User IDs in CMS.
 Managing and maintaining miscellaneous work in CMS.
 Administrating the Avaya CMS supervisor for call reporting.
 Manage Agent Administration, Call Center Administration, Custom reports, User
permissions and Maintenance
  Basic knowledge on SIP,RTP protocol like analysis SIP inbound and outbound call.
 Basic Knowledge on Linux.
 Basic knowledge on Verint (L1) like health check, agent id creation, alarm monitoring,
campaign creation.

Professional Experience

1. 5th October 2015– 19th July 2017: ESSJAY ERICSSON PRIVATE LIMITED

Role – Network Core Engineer.

Responsibilities as an Engineer:

 Managing, Troubleshooting and Monitoring the below mentioned Devices of AVAYA VOIP.

 Avaya CM.
 G450,G650 Media Gateway.
 Reporting Server such as Avaya CMS.
 AES
 SM

 Configuring and Administrating Avaya outbound Agent, Avaya One X Agent and Avaya One X
Communicator.
 Responsible for Avaya Extensions & Agent Login creation in ACD and assigning skills
accordingly.
 Creation of new VDNs /Vectors/Hunt Groups as per customer requirement.
 Configure and manage Vector Programming, DID and VDN mapping on Trunk as per business
requirement.
 Monitoring of trunk traffics for effective utilization via CMS and ACD.
 Taking SIP trace for Avaya SM and analysis the SIP trace.
 Addition/deletion of User IDs in CMS.
 Managing and maintaining miscellaneous work in CMS.
 Responsible fetching data related to trunk occupancy from CMS supervisor.
 Managing Avaya One X agent services.
 Daily Health Check up of devices.
 Addition/Deletion Outbound Agent.

2. 20th July 2017 to till now: VIS NETWORKS PRIVATE LIMITED

(As a vendor of Dimension Data India)

Role – Technical Support Engineer.

Responsibilities as an Engineer:

AVAYA
 Managing, Troubleshooting and Monitoring the below mentioned Devices of AVAYA VOIP.

 Avaya CM.
 G450,G650 Media Gateway.
 Reporting Server such as Avaya CMS.
 AES
 SM

 Configuring and Administrating Avaya outbound Agent, Avaya One X Agent and Avaya One X
Communicator.
 Responsible for Avaya Extensions & Agent Login creation in ACD and assigning skills
accordingly.
 Creation of new VDNs /Vectors/Hunt Groups as per customer requirement.
 Configure and manage Vector Programming, DID and VDN mapping on Trunk as per business
requirement.
 Taking SIP trace for Avaya SM and analysis the SIP trace.
 Monitoring of trunk traffics for effective utilization via CMS and ACD.
 Addition/deletion of User IDs in CMS.
 Managing and maintaining miscellaneous work in CMS.
 Responsible fetching data related to trunk occupancy from CMS supervisor.
 Managing Avaya One X agent services.
 Daily Health Check up of devices.
 Addition/Deletion Outbound Agent.

VERINT

 Health check on Verint portal, alarm monitoring, campaign creation, agent id creation.

EDUCATION QUALIFICATION
DEGREE BOARD/UNIVERSITY MARKS YEAR OF PASSING
MADHYAMIK W.B.B.S.E 63.62% 2006
HIGHER SECONDARY W.B.C.H.S.E 50% 2008
CERTIFICATION West Bengal Youth 68% 2009
(Diploma) Computer Center
DIPLOMA(C.S.T) W.B.S.C.T.E 67.7% 2012
B.TECH(C.S.E) W.B.U.T 6.89 2015

TECHNICAL KNOWLEDGE.
1. Operating system: windows 2000/xp/7,Linux.
 PROJECT DETAILS
State council webpage design(Using HTML)
Price comparison website(Using HTML,CSS,Javascript)

HOBBIES
Playing Cricket ,Football and Chess . Reading Comedy Book. See Romantic Film.

PERSONAL DETAILS
Father Name:- Asit Kumar Koley.
Mother Name:- Anita Koley.
Date of Birth :- 06/02/91.
Material Status :- Unmarried.
Nationality :- Indian.
Religion :- Hindu.
Sex :- Male.
Language Known :-English, Hindi, Bengali.

Declaration
I am Amit Koley here by want to declare that the above given information are
true and correct with best of my knowledge .