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Unit: BSBDIV501 Manage diversity in the workplace

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Assessor’s Name: Paraic Kavanagh Result Date

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 Imagine Education
Student Assessment Cover
Sheet

Course Code SIT50416 Course Name Diploma of Hospitality Management

Unit Code BSBDIV501 Unit Name Manage diversity in the workplace

Due Date ________________ Assessment Name Questions

Project

Student No. ________________ Student Name _____________________________

Student Phone ________________ Student Email _____________________________

Student Declaration
I declare that this assessment is my own work and where my work is supported by documents from my
workplace placement/employer permission has been granted.

Note: This assessment will not be accepted unless all sections have been completed and the front cover has been
signed and dated.

Student Signature _________________________ Date: _____________________________

Office Use Only

Date/s Received: ___/___/___ ___/___/___ ___/___/___

Date/s Assessed: ___/___/___ ___/___/___ ___/___/___

Result of Assessment: ___________ ___________ ___________

Entered on Training Plan Moderation Signature

Note for Assessors: Filling out the above Office Use Only section as part of an electronic submission will operate in
the same way as physically signing this cover sheet. If not physically signed, Assessor must print their name in
signature box.

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 Imagine Education
Questions

Course Code and Name: SIT50416 Diploma of Hospitality Management

Unit Code: BSBDIV501
Unit Title: Manage diversity in the workplace

INSTRUCTIONS

Please complete the student details section.

This short answer assessment is one form of assessment that is used to collect evidence of competency for
this unit.

To demonstrate competence you must correctly answer all questions. Any shortfalls or wrong responses may
be followed up by your trainer in verbal, written or practical instance.

If more space is required for any answer you may attach a separate page containing name, assessment date,
unit title unit code and the assessment task number and attach this page with the current assessment task
before submission or alternatively use the back of each paper with a clear reference to the relevant
question(s).

Ensure you check your work before submitting.

Please note, once the assessor has marked your work they will provide you with feedback.

You will be required to complete other relevant assessment tasks for this unit as instructed by your teacher
or trainer.

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Question 1: List 6 prohibited areas of discrimination your company’s diversity policy should
address.

1. Religion
2. Race
3. Age
4. Personality
5. Sexual Orientation
6. Ability, aptitude or disability

Question 2: List 3 examples of policies that may cover aspects of businesses operations affected
by diversity

1. Vision statement
2. Recruitment and induction practices
3. Anti-bullying, anti-harassment and grievance procedures

Question 3: When should staff be made aware of the diversity policy?

 Staff should be made aware of the company’s diversity policy during the induction
training.

Question 4: Name 2 ways of prompting the diversity policy

1. Displaying the policies on the noticeboards and other public areas.

2. Holding special informative presentations to create awareness.

Question 5: What should you do if you discover areas of the anti-discrimination legislation
which are not fully addressed by your diversity policy in your workplace?

A formal critical review of the policy should be done and make sure that necessary changes are
being made and implemented. Informal blogs can be started to ask for suggestions from the
company staff.

Question 6: What can happen if your own prejudices cause discrimination during the
employment process and a candidate is dissatisfied?

If the discriminations falls under the category of illegal then the candidate has the right to lodge
a legal complaint to the commission and seek a solution.

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Question 7: List 2 benefits of selecting a socially diverse workforce.

1. Increase in creativity and productivity.

2. Improves language skills and community relations.

Question 8: List 3 types of training you may need to offer staff to help deal with cultural
difference in your team.
1. Information sessions and formal presentations.
2. Ethics Training.
3. Human Rights Training.

Question 9: List 3 examples of issues caused by cultural differences that can cause tensions
between staff.
1. Misunderstandings between different nationalities, religions and ethnic groups.
2. Cultural ignorance and insensitivity.
3. Different verbal and non-verbal communication styles.

Question 10: How can you manage staff tensions and assist staff in working effectively with
each other?

1. Listen to each party in dispute and get to the root cause of the problem.
2. Speak to both parties about the nature and the cause of the problem and suggest small,
simple changes that can improve the chances of resolving the conflict.

Question 11: Who should ideally be in charge when investigating complaints relating to
bullying, racial vilification, sexual harassment or violence?
Organisations usually appoint contact officers for this purpose. Contact officers provide the first
contact to the complainant.

Question 12: An employer can be held liable for any unlawful workplace behaviour unless they
can prove what?
An employer can be held liable for any unlawful workplace behaviour unless they can prove that
all the reasonable steps were taken to prevent the occurring of sexual harassment.

Question 13: What are some ways businesses can promote diversity?

1. Staff meetings
2. Newsletters and bulletins
3. Poster displays
4. Organisational website

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 Question 14: Give an example of how you can use the skills from a cultural diverse workforce to
improve products or services in your industry.
In order to enter the international market, organisations need to be able to communicate and
understand the needs of their customers, no matter the customer’s culture or background.
Therefore, having employees who have the skills and background to do so is essential for the
company’s growth.

Question 15: Match the following pieces of legislation with their corresponding description.
Age Discrimination Act 2004 protects younger and older people from
unlawful treatment on the basis of their age

Disability Discrimination Act 1992 protects against discrimination on the basis of a

disability
Racial Discrimination Act 1975 Protects against discrimination on the basis of
ethnic extraction, skin colour, descent, national
origin, etc.

Sex Discrimination Act 1984 protects against discrimination on the basis of

sex, marital status or pregnancy

established the Australian Human Rights

Australian Human Rights Commission Act 1986 Commission, gives it powers and defines
discrimination

Question 16: List the 2 main ways which can be used to lodge and handle a complaint:
1. Assigning contact officers

2. Drawing a formal complaint procedure

Question 17: List 4 types of complaints which must be investigated formally:

1. Sexual harassment
2. Racial vilification
3. Violence
4. Bullying

Question 18: The HR manager asks you to investigate a sexual harassment claim which has
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 occurred yesterday in the catering department. In brief, outline the steps you
should take to address this complaint in a professional manner.

1. Preparation for workplace investigation.

2. Define the interviewing parties and make sure that complainant understands the
investigation process.
3. Assessing the evidence and findings, and then making a final workplace report.
4. Analysing the potential resolution actions.

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 Imagine Education
Project

Course Code and Name: SIT50416 Diploma of Hospitality Management

Unit Code: BSBDIV501
Unit Title: Manage diversity in the workplace

Assessment 2

INSTRUCTIONS

This assessment consists of a series of tasks which include

 research of legislation – key aspects, requirements and complaint processes

 identification of current initiatives and the potential for integrating these in the management of a diverse
workforce

 development of a diversity policy which can be implemented in a diverse workplace based on the values
identified from the current projects and based on legal requirements identified

 development of an anti-bullying/anti-harassment policy with clear procedures for informal and formal
complaint stages

You are required to address all tasks set out below. The website link provided is current as of 2017 including the
information relating to current initiatives.

Whilst EEO legislation covers the general aspects related to Equal Opportunity Employment, the intention of
this project is to identify contemporary aspects which would be beneficial for a diverse team in the workplace.
You are encouraged to evaluate current programs and identify which aspects can be implemented in a
sustainable manner in industry.

The link and information provided on the websites are sources of information and all responses you provide
here must be clearly referenced. Policies and procedures must be your own work.

Your trainer will provide you with feedback within agreed timelines as outlined to you.

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Your Tasks

1. Go to the website https://www.humanrights.gov.au/our-work/legal/legislation and identify the purpose of

the following Acts – what is covered, who does this apply to and what is the relevance in a workplace?
 Age Discrimination Act
 Disability Discrimination Act
 Racial Discrimination Act
 Sex Discrimination Act
 Australian Human Rights Commission Act

2. Current projects that have been implemented as part of the national strategies for each of the following
acts can be found on the relevant areas of www.humanrights.gov.au. Review these current projects and
analyse the key factors and campaigns which would be beneficial and could be adapted for managing a
diverse workplace. Which potential benefits for a workplace can you find in each of these projects?

 Age Discrimination Act

 Disability Discrimination Act
 Racial Discrimination Act
 Sex Discrimination Act

3. Choose 1 of the following options:

a) Review your existing diversity policy in the workplace (if one exists) and compare what is included to
what should be included. Identify what is potentially lacking and which of the aspects you have
researched could be included

b) Given consideration to the requirements you have identified in Question 1 and the positives you have
analysed and identified in Question 2; develop a diversity policy which sufficiently covers all aspects
required to manage diversity in a contemporary, modern workplace which fosters effective
communication and promotes harmony and an inclusive team

4. Develop a bullying/harassment policy that can be used in your workplace. The policy needs to include:
(You may access and reference you state WHS legislation or Fairwork for specific requirements in your state
and the following link provides a checklist: Bullying Policy Checklist for employers page - Comcare)
 The legal requirements set out by law
 Examples of what is defined as bullying and harassment and what is not
 A clear statement that will outline the processes and procedures to be followed in case of any incident
including the stages of informal and formal procedures
 A statement regarding how you will implement this policy in the workplace and ensure that staff are
trained and aware on an ongoing basis, as part of an integrated consultation process

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