BUS303 Organizational Development & Change management

Term 3, 2019

BUS303 Organizational Development & Change Management

Learning Outcomes

Upon completion of this unit, students should be able to:

a. Evaluate and apply the fundamental concepts of the change process.
b. Appraise corporate culture within tourism and hospitality organisations.
c. Assess the major sources of change and their impact.
d. Investigate, evaluate and apply change management strategies to specific cases.
e. Demonstrate applied knowledge of change in relation to a given organisation.
f. Evaluate and discuss current ODC literature.

Assessment Summary
Assessment type Due Date Weighting Learning
outcomes
1.Case Study Report Week 7 50% a,b,c,d,e
(3000 words)
Exam week 50% F and of the
2. Exam following:
a,b,c,d

Assessment 1- Case Study

Due: midnight (23:59) Sunday 18.08. 2019

Globalisation, advance in technology, consumer taste and awareness and many other
factors affect organisations all around the world. In hospitality sector in particular, the
triggers for change are various. New hotels join the industry with innovative features such
as Hanna Hotel in Japan that is fully staffed with robots. Big brands acquire smaller brands
and many organisations apply more environmentally friendly practice. Keeping this in
mind, theories and practices of change management help us understand forces that are
impacting the world and potential ways to deal with them.

In this assessment you are required to choose an organisation in hospitality sector (travel
agency, airliner, hotel, etc.), analyse the current environmental factors (internal and
external) that might trigger a (some) change(s). Throughout this analysis, you need to
apply theories of Organisational Development and Change Management (ODC) to better
lead a successful change and to propose recommendations for the change. These
theories include mix of organisational science and behavioural knowledge. The purpose
of this assignment is for you to reflect on how you can understand change management
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BUS303 Organizational Development & Change management
Term 3, 2019
theories and research and effectively apply that understanding to improve change
management in practice.

Essential text and materials:

1. Waddell, D.M., Creed, A., Cummings, T.G., and Worley, C.G. (2017). Organizational
Change Development & Transformation (6th edition). Melbourne, VIC: Cengage.
2. Apart from the prescribed textbook, you will find it valuable to get into the practice of reading
relevant articles from the following journals:
• Journal of Management
• Academy of Management Journal
• The Journal of Change Management
• Journal of Organizational Behaviour
• Journal of Organizational Change Management
• Leadership and Organization Development Journal
• Organization Development Journal

Case-study Structure:

Executive summary (not counted as the content)

Table of content

1.0 Introduction-
1.1. introduction and background to the company, brief introduction to the internal and
external environment and the proposed change
1.2. aims and scope of the study

Body paragraphs

2.0 In-depth analysis

2.1. Organisation’s environment (internal and external)
2.2. Current and future state (how the environmental factors trigger a (some)
change(s))

3.0 Implementing the change

3.1. Determine a model (or a combination of models) of planned change
3.2. Determine the possible sources of resistance

4.0 Recommendations (interventions to manage resistance and smooth the change)

4.1 Recommendations for managers

4.2 Recommendations for employees
4.3 Recommendations for similar companies

5.0 Conclusion

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BUS303 Organizational Development & Change management
Term 3, 2019
Submission Guidelines:

1. Typed in report format following the Assessment Structure Style Guide available
on Sharepoint and submitted to Turnitin on Sunday 18th August, 2019 before
midnight (11:59 pm)
2. Word count: Approx.3000 words (excluding executive summary, references and
appendices)
3. Using reliable sources such as academic journal articles, text books.
4. All referencing must be in accordance with APA 6th Edition Referencing Style
5. To be submitted in electronic form in Microsoft Word Version to www.turnitin.com
6. Torrens University Assignment cover-sheet to be submitted with your report
7. See marking rubric attached at the end of this document for your reference, but
you do not need to attach this rubric to your submissions.

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 BUS303 Organizational Development & Change management
Term 3, 2019
Weekly Lecture and Tutorial Schedule / Readings
Week Topic
Lecture: Introduction to unit and
organizational development
2 organizational transformation
Tutorial:
Case study: How you define
change, Henna Hotel, Group
discussion, Assessment-related
questions: start preparation
3 Lecture: understanding change,
leadership and the role of change
agent
Tutorial: Case study: David
Jones
Assessment-related questions:
weekly progression
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Learning Objectives Readings
1. Describe organizational Waddell, D.M., Creed, A., Cummings,
development (OD) and T.G., and Worley, C.G. (2017).
Organizational Change Development
(OT) and explain their similarities
and differences & Transformation (6th edition).
2. Explain the relevance of OD and Melbourne, VIC: Cengage.
its role within organizations
3. Assess the environment of OT and -Chapter 1
comment on its relevance in
today’s change environment
1. Understand and evaluate the Waddell, D.M., Creed, A., Cummings,
theories of planned change T.G., and Worley, C.G. (2017).
2. Summarize and assess the
Organizational Change Development
relevance of the different types of
planned change & Transformation (6th edition).
3. Define the role, and provide Melbourne, VIC: Cengage.
examples of organizational
development (OD) practitioners -Chapters 2&3
4. Demonstrate an understanding of
the characteristics of an OD
change agent
5. Compare and contrast the
advantages and disadvantages of
internal and external change
agents
6. Compare and contrast the
advantages and disadvantages of
internal and external change
agents
7. Identify the need and importance
of professional ethics in change
management
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 BUS303 Organizational Development & Change management
Term 3, 2019
4 Lecture: managing resistance
and organizational culture, the
process of organizational change
Tutorial: TED talk on embracing
change, discussion,
Self-assessment quiz, correct
answers.
Assessment-related discussion:
weekly progression
5 Lecture: interventions for
adaptive change
Tutorial:
In-class essay writing: Pixar and
Hilton research
Educational video on learning
organisation
Assessment-related discussion:
weekly progression
6 Lecture: OD interventions:
people and process
Tutorial:
Self-assessment quiz: people and
process
Group activity: Your ship is
sinking
Assessment-related discussion:
weekly progression
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1. Understand the complexity of Waddell, D.M., Creed, A., Cummings,
resistance to change and apply the T.G., and Worley, C.G. (2017).
varying perceptions to
Organizational Change Development
contemporary change management
situations & Transformation (6th edition).
2. Explain how resistance comes Melbourne, VIC: Cengage.
about and assess the effectiveness
of various approaches to the -Chapters 4&5
management of resistance
3. Summarize the steps in the process
of organizational change and
apply them to current situations
4. Describe the methods for
designing change management
process and assess their relevance
in the contemporary environment
5. Explain the five kinds of processes
used in the implementation of
change
6. Justify the feedback processes for
implementation and evaluation of
managed change programs
1. Discuss the need to adaptively Waddell, D.M., Creed, A., Cummings,
design and develop new T.G., and Worley, C.G. (2017).
organizations strategies
Organizational Change Development
2. Introducing intervention for
sustaining competitive advantage & Transformation (6th edition).
in rapidly-changing environment Melbourne, VIC: Cengage.
3. Discussing change processes for
designing and building -Chapters 6
organizations for continuous
change
4. Comparing three interventions of
adaptive change
1. Describe performance Waddell, D.M., Creed, A., Cummings,
management and appraisal from T.G., and Worley, C.G. (2017).
both individual and group
Organizational Change Development
perspectives
2. Discuss the interpersonal & Transformation (6th edition).
processes of OD Melbourne, VIC: Cengage.
1. Discuss the human resource
management (HRM) process of -Chapter 7
OD
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 BUS303 Organizational Development & Change management
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7 Lecture: OD interventions: 1. Explain the different ways an Waddell, D.M., Creed, A., Cummings,
strategy and structure organization can respond to its T.G., and Worley, C.G. (2017).
environment
Organizational Change Development
Tutorial: 2. Describe the guidelines for open
Group activity: system planning & Transformation (6th edition).
Research revisions and 3. Discuss planned change Melbourne, VIC: Cengage.
discussion initiatives, including
-Chapter 8
transorganizational development,
restructuring and re-engineering
3. Explain the three approaches to
work design
8 Lecture: OD interventions: 1. Define and explain Waddell, D.M., Creed, A., Cummings,
Organization transformation and transformational change T.G., and Worley, C.G. (2017).
change 2. Discuss integrated strategic
Organizational Change Development
change
Tutorial: 3. Define and explain organizational & Transformation (6th edition).
Case study: General Motors design Melbourne, VIC: Cengage.
TED Talk 4. Analyse the cultural aspects of
-Chapter 9
change and organizational design

Discussion

9 Lecture: / transformational
change, worldwide organisations
Tutorial:
TED talk on leadership and
culture
Group discussion
1. Recognize and relate examples of Waddell, D.M., Creed, A., Cummings,
worldwide OD T.G., and Worley, C.G. (2017).
2. Discuss global, multinational and
Organizational Change Development
transactional strategic orientation
3. Explain the role of change agent & Transformation (6th edition).
Melbourne, VIC: Cengage.
-Chapter 10

10 Lecture: 1. All learning outcome Waddell, D.M., Creed, A., Cummings,

T.G., and Worley, C.G. (2017).
Putting the pieces together-
Organizational Change Development
Exam preparation
& Transformation (6th edition).
Tutorial: Pseudo Exam, Melbourne, VIC: Cengage.
Question Words Revision
-Chapters 1-10

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Assessment Criteria for Individual Report

Criteria: The Fail = Unsatisfactory Pass = Just Satisfactory Credit= Good quality Distinction= Superior High Distinction=
outcome shows performance- performance showing more than quality demonstrating Outstanding quality
satisfactory independent thinking showing creativity and
performance originality
Research and use of Either no evidence of Literature is presented Clear evidence and Able to critically appraise Has developed and justified
literature/evidence of literature being uncritically, in a purely application of readings the literature and theory using own ideas based on a
reading consulted or irrelevant descriptive way and relevant to the subject; gained from a variety of wide range of sources which
20% to the assignment set. indicates limitations of uses indicative texts sources, developing own have been thoroughly
understanding. identified. ideas in the process. analyzed, applied and
discussed.
Knowledge of theory Inaccurate or Selection of theory is Most key theories are Insightful and appropriate Assignment demonstrates
20% inappropriate choice of appropriate but some included in the work in an selection of theory in key integration and innovation in
theory. aspects have been appropriate areas. the selection and handling of
missed or misconstrued. straightforward manner. theory.
Analysis and critical Fails to analyses case Attempts to analyze Can satisfactorily analyze case Can effectively analyze case Can critically analyze novel and/or
interpretation information. case information using given study using a range of information; can apply major abstract data and case situations
20% theoretical classification / theoretical classification / theories and compare using a wide range of techniques
principles. principles. alternative methods/techniques appropriate to the topic and
for analysis. theoretical principles.

Conclusions and Unsubstantiated/invalid Limited evidence of Evidence of Good development of Analytical and clear
recommendations conclusions and conclusions and conclusions and conclusion and conclusions and
20% recommendations based on recommendations recommendations grounded in recommendations shown recommendations well-grounded
anecdote and supported by theory/literature. in summary of arguments in theory and literature showing
generalisation only, or no theory/literature. based in theory/literature. development of new concepts.
conclusions at all.

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BUS303 Organizational Development & Change management
Term 3, 2019

Presentation, logical Poor report formatting, lack
flow and Referencing of flow and presentation
20% quality.
Incorrect citing.
None and/or very poor
reference list in report and/or
academic reference material.
Report formatting, logical flow
and presentation quality to a
minimal level.
Incorrect citing.
Poor reference list in report
and/or academic reference
material.
Report formatting, logical flow
and presentation quality to a
competent level.
Appropriate citing’
Reference list in report and/or
academic reference material
moderately good but with some
errors
Very effective report formatting Extremely well formatted report
and presentation quality. with high presentation quality
Good citing in-text and logical Excellent citing in-text
Excellent formatting of reference
flow.
list in report and/or academic
Minimal mistakes for reference
reference material.
list in report and/or academic
reference material meeting
requirement

Mark range out of 100 0- 49.5 50 – 64 65 -74 75-84 85+

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