Mark Anthony Denzler

Sunrise City, Central tower W3,

Apt.1406, 25 Nguyen Huu Tho Street
Ho Chi Minh City, Vietnam
Mobile: 01232557839
Email: mark.denzler.1963@icloud.com
Skype: mark.denzler2
www.linkedin.com/in/markdenzler-2aa07a96

Profile
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I’m a very ambitious person who always attains the goals set upon me. I have always ac-
complished my duties above the expectations of my employers or partners. I’m a team
player, workaholic, efficient, organised, timely, creative, enthusiastic, people friendly, and
social. I use my natural abilities to relate to people in order to consistently achieve positive
results in assessing and meeting the company and clients needs. I’m especially proficient
in organising workloads and working under pressure, I’m a self motivated person who is
keen to take on additional responsibilities, using initiative and creativity to improve stan-
dards to the clients expectations. Delighting the clients / owners with excellent service,
knowledge, experience, and the success of the company, are my primary priorities.
I can bring you my knowledge and expertise to further improve your company.

Professional Experience and Significant Achievements

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Boton Blue Hotel & Spa (Viet Dung group), (Nha Trang, Vietnam) Dec.’17 - present
Pre-opening & Opening GM
5 star International standards hotel

Norfolk Group (Ho Chi Minh, Vietnam) Sept.’15 - Dec.‘17

General Manager @ Norfolk Mansion & Six-Senses Con Dao,
5 star property and resort

Hoa Sen University (Ho Chi Minh, Vietnam) Sept.’15 - Dec.’17

Guest lecturer (Hospitality Management)

Pegasus International College / University (Da Nang, Vietnam) Mar. ’14 - Sept.’15
Vice-Principal
• General Manager for Hotel Operations / Properties
• Executive Management expert and trainer
• Responsible for F&B operations and training
• Made Pegasus the official trainer for the Accor group (Da Nang-Hoi An-Hue-BaNa Hills)
• Made Pegasus the official trainer for the Vin Pearl group (all 18 resorts Vietnam)
• Made Pegasus the official trainer for Da Nang University (45,000 students)
• Increased clients by 225% (Hotels) - Intercontinental, Furama, Pullman, Vin Pearl, more
• Grew Company reputation locally and in Brunei, Thailand, Malaysia, Russia, Korea
Swiss Hotel Business Solutions (Switzerland, China and Vietnam) Jan. ’07 - Jul. ‘14
My own Hotel Management Consulting company which manages 4 & 5 star luxury
hotels in Vietnam, China, and Switzerland
• Personally managed the properties until I found the right GM
• All hotels under our Management are more profitable by an average of 8%
• Grew Company reputation in national and international markets
• Increased market share by an average of 6%
• Improved staff productivity and client satisfaction by 40%
• Decreased costs by an average of 12%
• Implemented software to better manage the properties
• Created Business plans and budgeting plans up to $45 million
- To name a few:
- Premier Village, Da Nang, Vietnam
- Anantara Resort Muine, Vietnam
- Windsor, HCM, Vietnam
- Novotel resort, Phan Thiet, Vietnam
- Swiss Hotel, Xian, China

HTMi - Hotel & Hotel Management School (Luzern - Switzerland) Aug. ’02 - Dec. ’06
General Manager, lecturer, shareholder (33.33%)
• Created the School, first intake 42 students, last intake
450 students, Increase of 107% over 4 years
• Managed & budgeted revenue for over $12 million yearly
• Developed marketing & sales in Asia, Eastern Europe, and Russia
• Got the school accredited by the Swiss government
• Franchised Bachelors and MBA programs with US and UK Universities
• Developed partnerships with International hotel brands
• Made the School an important revenue center for the community
• In my 4th year I was able to produce a bottom line profit of over 14%

Sheraton Twin Towers (Seoul, Korea) Sept’ 00 - June’02

Western General manager
• In charge of all operations aspects of the Hotel
• Marketing & sales
• Convention center
• Casino (biggest in Korea and most profitable)

SEG Group - Swiss Hotel Management School (Switzerland) July ’94 - June ’00
General Manager, Co- founder, lecturer
• Took over the School as it was in financially difficulty and made it one of the top Schools
worldwide
• Created marketing and recruiting offices in Russia, China, South East Asia, Europe, and
South America
• Developed partnerships with international hotel brands
• First intake was 42 students, last intake 650, revenue over $35 million yearly
• Got the School accredited by the Swiss Government and franchised the Bachelors De-
gree with the University of Derby (UK) and the University of Florida (US)
Hotel Warwick, 4 star (Geneva - Switzerland) Jan. ’93 - June ‘94
General Manager

Grand Hotel des Bains, 5 star (Yverdon - Switzerland) Sept. ’89 - Dec.’92
Opening Food & Beverage Manager

Queen Elisabeth Hotel (Hilton) (Montreal - Canada) Feb. ’86 - Aug.’89

Deputy Food & Beverage Manager

Academic Background
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EMBA UK / Switzerland current

TAE 10 (training program) Australia 2016
AHMA Teaching certificate USA 1998
‘Patente’ (Hotel license) Switzerland 1995
College (Bachelor’s) - Hotel Management Canada 1983
High School Switzerland & Canada 1974-‘80
Primary Switzerland 1973

Personal details
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Place & Date of birth: London, December 20th 1963
Nationality: Swiss, British, Canadian green card
Marital status: Married to a Vietnamese citizen (2013)
Driving license: Vietnamese & Swiss (car & moto (large cc))
Sports: Sailing, Tennis, golf, swimming
Hobbies: Culinary arts, wine, photography