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To
Fazlul K. Rabbanee
Course Instructor,
School of Business
Independent University, Bangladesh
Dear Sir,
We due respect and great pleasure we are submitting our report on Materialistic Behavior
of Marketing Channel Members.
On the basis of the information we had, we have tried our best to make this report
meaningful.
We would like to take this opportunity to thank you for your continuous help and support
during the writing of this report. Therefore we would like to request you to accept our
report and forgive us for any kind of unwilling mistakes and shortcomings.
Thanking you
Sincerely,
Md Sayeed # 0721025
Tapas Deb # 0721019
Mujibul Hoque Rana # 0721022
Md Forhanul Alam # 0721125
Arifur Rahman # 0721027
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ACKNOWLEDGEMENT
At the very outset, we would like to give our deep gratitude, compliments and heartfelt
University, Bangladesh for providing me with the proper guidance and support. He has
also bridged up the gap between the theory and practice by his relentless follow up and
guided us through a difficult time when we were trying to prepare this research report.
If this report makes the honorable instructor satisfied then it would be a great
achievement for us and we would think that our hard work has been worth of whatever
we did.
Numerous thanks to Almighty Allah for showing his blessing on us in every way.
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BACKGROUND OF THE STUDY
The business course under the BBA program IUB requires a full comprising of market
research by the student. It is often said that practical is far better than theoretical
The business course of IUB is a widely recognized system to gather practical knowledge.
So, it gives us a great chance to meet the reality and to absorb how real business
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EXECUTIVE SUMMARY
under the BBA program of IUB. The report has been generated in context of expressing
Last of all it can be said that materialistic behavior of retailer is higher then other two
members for example age, income etc. For our findings we have worked with three
variables such as success, centrality and happiness. Here we have selected 99 respondents
mean, standard deviation, correlation, regression .We have reached to our summary
depending on these measurement tool. To check validity and reliability of data we used
SPS software. Through this SPSS software we have checked out reliability of data
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TABLE OF CONTENT
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1.0. INTRODUCTION
Materialism1 is a set of centrally held beliefs about the importance of possessions in one’s
life. Materialism has important implications for consumption meanings, self-identity, life
quality, life satisfaction, and well-being. Materialism is a value that guides people’s
choices and conduct in a variety of situations, including, but not limited to, consumption
arenas .Materialistic consumers may think it is impossible to achieve end states such as
materialism .Materialism influences what consumers desire from their possessions and
which products they believe can fulfill their desires during consumption.
agents. They play a vital role in our economy. A brief definition about the channel
Agent2
ultimate consumers or industrial users. The middleman is not a hired link in a chain
forget by a manufacturer, but rather an independent market, the focus of a large group of
1
Class Lecture, Provided by Fazlul K. Rabbanee
2
Principle of Management, Written by Prof. Khalekuzzaman.
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Functions of agent
Supply of capital
Supply of information
Reducing risks
Counseling
Helping transportation
Warehousing
Helping transportation
Warehousing
Price stability.
Wholesaler3
A wholesaler is a merchant middleman who sells to retailers and for institutional and
commercial users. Wholesaling includes all the activities involved in selling goods or
services to those who are buying for purposes of resell or business use.
3
Principle of Management, Written by Prof. Khalekuzzaman.
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Functions of wholesaler
Buying
Selling
Warehousing
Transporting
Risk taking
Financing
Retailer4
to the ultimate consumers. Retailing includes all activities directly related to the sale of
Functions of retailer
Buying
Selling
Transportation
Warehousing
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Principle of Management, Written by Prof. Khalekuzzaman.
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Grading
Packaging
Price determination
Financing
Risk taking
Decoration of goods
Use of salesmanship
Providing services
Accounting
Without channel members we would have to depend fully on producers, which will cost
us high and increase our trait out channel members we would have to depend fully on
producers, which will cost us high and increase our transportation cost and also it is a
much time consuming process. But now with their help we can get thing easily and
timely. Sometimes they sell many things which provide us a variety of product choice.
Middleman facilitates all sorts of process of possession to customers, but they are not
able to consume things that they are supplying to the customers. This may put a great
affect in their mind. Here we shall try to identify what kind of affect they are facing in
To identify the materialistic behavior of marketing channel members and to analyze the
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2.0. OBJECTIVE
To find out the relationship between marketing channel members satisfaction and
Specific objective
member
age, gender etc and psychographic variables such as income, social status
etc.
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4.0. METHODOLOGY
of marketing channel member and conclusive research is used to identify which groups of
that helps to clarify the exact nature of the problem to be solved. Once a problem or
the problem. It is basically a small-scale research method undertaken to define the exact
nature of the problem. To prepare this report we have used both primary and secondary
data.
To ensure the acceptance of the survey we have check the correctness of data through
reliability & validity analysis. For this process we used “SPSS”. We have emphasized on
the value of Alpha (∞). We know that Alpha is a measurement tool & if value of alpha is
Secondary data can be located quickly and inexpensively. Secondary data are the data
that were developed for some purpose other than helping to solve the problem at hand. In
our survey our honorable teacher provides us a lot of information, relative theory to
practice as well as proper guide lines. To prepare the assignment we have taken help from
internet and other relative reference books. We have collected different articles on
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4.3. Primary Data6
Primary data is collected from face to face interview with 120 marketing channel
members. Respondent will be collected conveniently from our domestic market. Primary
data are originated by a researcher for the specific purpose of addressing the problem at
hand. We have collected our primary data from the different market, shopping mall,
We have used stratified sampling technique to select the sample, the elements within a
stratum are as homogeneous as possible but the elements in different strata are being as
heterogeneous as possible. We have three stratum –agent, wholesaler, retailer .In every
5.0. FINDINGS
Findings of agents
Variables
From our survey we observe that the average mean of success s 3.50. We understand the
perception of agent incase of success their response direction is towards agree. They
Incase of centrality the average mean is 3.13. By observing mean value we can
understand success and happiness variable means are higher than the centrality mean.
The average mean of happiness is 3.56 which indicate the perception of agent is direct
towards to agree.
6
Marketing Research,6th edition, written by Donald S. Tull and Del I. Hawkins.
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The average mean of three variables is 3.40. From here we understand that agents are
slightly materialistic.
Standard deviation
Standard deviation of success centrality and happiness are .80, 1.24, and 1.17
respectively. And average standard deviation is 1.07. We know that smaller the standard
Incase of success respondent data are close to mean because of the small standard
The standard deviation of the centrality is higher than others that is 1.24. Incase of
The standard deviation of happiness is 1.17 which is higher than the success but lower
than the centrality. Its respondent data also slightly dispersed from their mean.
Correlation
variable. We plot income on the X-axis and happiness on the Y-axis. The correlation
between X and Y is 0.22 which indicate there is a small positive relationship between X
and Y. That means if the income increases happiness is also increased but the level of
We assume that in our report because of the presence of respondent errors it does not
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Here we assume that age is independent variables and happiness is a dependent variable.
The correlation between X and Y is -0.09 which indicates there is small negative
relationship between X and Y. It means if age increases happiness is decreased and lower
the age higher the level of happiness. But the level of movement in between age and
Findings of Wholesaler
Variables
From our survey we observe that the average mean of success s 3.36. We can easily
understand that the perception of wholesaler incase of success their response direction is
towards agree.
Incase of centrality the average mean is 3.70. By observing mean value we can
understand that centrality mean are higher than the success and happiness variable mean.
Average mean of happiness is 3.44 which indicate the perception of wholesaler is direct
The average mean of three variables is 3.50. From here we understand that wholesalers
Standard deviation
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Standard deviation of success centrality and happiness are 1.08, 1.00, and 1.32
Incase of success respondent data are slightly dispersed from mean because of the
The standard deviation of the centrality is 1 which is slightly dispersed lower than the
The standard deviation of happiness is 1.32 which is more dispersed from mean. It is also
Correlation
variable. We plot income on the X-axis and happiness on the Y-axis. The correlation
between X and Y is 0.319 which indicate there is a positive relationship between X and Y
that means if the income increases happiness is also increased but the level of increasing
Here we assume that age is independent variables and happiness is a dependent variable.
We plot age on the X-axis and happiness n the Y-axis. The correlation between X and Y is
-0.23 which indicates there is negative relationship between X and Y. It means if age
increases happiness is decreased and lower the age higher the happiness. But the level of
Findings of Retailers
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Variables
From our survey we observe that the average mean of success is 3.42. We can easily
understand that the perception of retailers incase of success their response direction is
towards agree.
Incase of centrality the average mean is 3.81. By observing mean value we can
understand that centrality mean are higher than the success and happiness variable mean.
In case of centrality their response is close towards to the agree compare to success.
The average mean of three variables is 3.56. From here we understand that retailer are
Standard deviation
Standard deviation of success centrality and happiness are 1.12, 1.08, and
Incase of success respondent data are slightly dispersed from mean because of the
The standard deviation of the centrality is 1.08 which is slightly dispersed lower than the
The standard deviation of happiness is 1.44 which is more dispersed from mean. It is also
Correlation
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Income vs. Happiness
variable. We plot income on the X-axis and happiness on the Y-axis. The correlation
between X and Y is 0.0426 which indicate there is a small positive relationship between
X and Y that means if the income increases happiness is also increased. Retailer income
is comparably lower than the others but they are still happy with their present life. That
Here we assume that age is independent variables and happiness is a dependent variable.
The correlation between X and Y is -0.39 which indicates there is negative relationship
between X and Y. It means if age increases happiness is decreased and lower the age
higher the happiness. But the level of movement in between age and happiness is not
same.
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Demographic profile refers to respondent’s personal information which includes age,
Here we have 99 respondents. Among them all of them are male. If we see the Table we
have maximum respondent age in between 23 to 28. This is because these groups are
maximum young to middle age people. Here for our findings we divided our marketing
Age Group
Young age 21-30
Middle age 31-40
Old age 40+
Profession
To calculate our findings we choose three marketing channel members they are
Agents, Wholesaler and Retailer. For the ease of mathematical calculation through
excels numerical number are assigned to marketing channel members that are given
below:
Income
We divided the income into six groups from 6000 to 30000+ into five thousand intervals.
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11000-15000 13000 15
16000-20000 18000 20
21000-25000 23000 18
26000-30000 28000 13
30000+ 35000 16
Education
5.2. Attributes
Age has a great influence on the materialistic behavior of marketing channel members.
Youth has a passion for everything. Their mentality is more upgrade than older. They
want to lead life luxuriously as well as comfortably. Old age would be more conservative
whereas young age is reckless in respect to taking business decision. From our survey we
observed that if anyone have money for example agent and wholesalers it does not mean
that he is more materialistic. They may be fatalistic. On the other hand those who hold
less possesses to own like retailers may have a great interest to consume luxury products.
Consuming luxurious product is depending on age. Old are afraid of new phenomenon.
They think it will be risky and complex their normal life. From our deep survey we saw
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that young and mid age marketing channel members irrespective of agent or wholesalers
or not are more materialistic. If the channel members are older it is seen that their
materialistic behavior is reduced. Older channel members try to keep their life simple as
far as possessions are concerned. Buying things don’t give them pleasure. They are not
like to own things that impress people. They don’t like to possess luxurious things. They
believe that have all the necessary belongings to take pleasure in life. They don’t expend
In contrast young marketing channel members are more materialistic. They like to own
things that impress people. They are expending more for buying things which increases
their social status. Having or not having money is not always a great concern for them.
They are always wanted to consume luxurious things to enjoy their life. Buying things
give them a lot of pleasure. It sometimes bothers them quite a bit that they can not afford
From the above discussion we notice that young marketing channel members try to
possess luxurious things which helping them to maintain high social status. Therefore age
Agent has a high social status .They lead a luxurious life. Purchasing powers of agent are
generally higher than other two channel members including wholesaler and retailer.
Agent materialistic behavior is normally based on income old age. From our survey we
see that young agent (21-30) is more materialistic. Middle-aged are between 31 to 40
years old are less materialistic than younger agent and higher than older (40+) agent. By
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considering three variables we observe that correlation between success and happiness is
Incase of income high income peoples materialistic behavior is lower but in our survey
members do not always show their real income. For this reason we are unable to identify
From the overall survey we see that if agent income s high they are lee materialistic. So
By observing the materialistic behavior of wholesaler we can see that their materialistic
In ease of age, those wholesaler’s age is 21 to 30 i.e. younger, behavior is higher than
other middle aged (31- 40) and old aged wholesaler (40+), this happened because
materialistic behavior vary with age. The psychological nature of younger is more eager
in possession. They try to make their life more comfortable. Each of them has an effort to
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impress people with their own possession. So for that they are emphasizing more is
possession.
Among the middle aged wholesaler (31-40), they are less materialistic than younger but
more than older aged. Their materialistic behavior sometimes depends on socio-economic
Incase of old age (40+) we can see that they are less materialistic than other two groups.
They spend most of their time in worship of God so their materialistic behavior is based
on their religion thought. Relation between success and happiness is much more
important because coming to the end of life, they can draw a summary. So for that, they
Generally retailers are more materialistic than other two channel members. Because, their
monthly income and purchasing power are less than others. Materialistic behavior of
Young age (21-30) retailers are more materialistic like other two channel members.
Middle age (31-40) retailers are more materialistic than old age (40+) but less than
young. Retailer’s materialistic behavior varies in term of income. Our respondents are
from different business sectors. So their income also varies in term of business criteria.
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So it can be said that their situation is worse than others and their materialistic behavior is
high.
From the above table we can see that. Incase of success the average mean of agent is
greater than retailer and wholesaler. Therefore, incase of success agent are more
materialistic than other two channel member. Retailers are at 2nd position that means their
Finally wholesaler are in 3rd position incase of success that means their average mean is
From the above table we can see that incase of centrality the average mean of retailer is
higher than other two channel members that means they are more materialistic than other
two channel member incase of centrality. The wholesalers are in 2 nd position that means
their average mean is lower than retailer but higher than agent. And agents are in 3 rd
position that means their average mean is lower compare to other two channel members.
Incase of happiness the average mean of agent is higher than wholesaler and retailer. It
shows that they more materialistic than other two channel members.
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Wholesaler are at 2nd position that means their average mean is higher than retailer but
lower than agents and retailers are at 3rd position that means they are less materialistic
Incase of total
From the above table we can see that the average mean of success, centrality and
happiness in combined is 3.56, 3.50, and 3.40 for retailer, wholesaler and agent
respectively. So, we can say that in total retailer are more materialistic than wholesaler
and agent. And wholesalers are more materialistic than agent but less than retailers. And
agents are less materialistic than other two channel members. The prime reason behind
condition is worst than wholesaler and agents respectively. So, they have much eagerness
to possess. On the other hand situation of wholesaler is better than retailer, that’s why
their materialistic behavior is lower than retailer, but higher than agent.
Materialistic behavior of agent is lower than all; this is because their socio economic
Correlation
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Wholesaler 0.319
Retailer 0.0426
Here, among all channel members correlation between income and happiness is positive.
That means if income increase, happiness will be increase. But the correlation of
wholesaler is higher than other two channel member. Agent is situated in the last position.
Correlation
Here, we observe that the correlation between Age vs. happiness is negatively related.
That means if the age is increase the happiness will be decrease. The correlation between
Age vs. Happiness is higher incase of agent. The wholesaler is situated in middle position
So, we can say that if the age fluctuates than the happiness also fluctuates more in agent.
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6.0. CONCLUSION
At last we can say that this research can help us to prepare many future research projects.
channel members which are not available in websites. It helps people to know the
emotions and feelings in certain areas. It also helps the researcher to take their decision
based on this report in respect to their own purpose. It would be a great pleasure for us if
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7.0. REFERENCE
Books
2000
Collis, Jills & Roger Hussey, Business Research, 2nd edition, New York, Palgrave
Macmillan, 2003.
Zeithaml, Valarie A. & Mary Jo Bitner, Services Marketing, 3rd edition, New
Internet
www.amazon.ca/Modern-Marketing-Research-
www.ingentaconnect.com/content/mcb/113/1995/00000013/00000003/art00005
www.marketresearch.com
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8.0. APPENDIX
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Research Topic: Materialistic behavior of marketing channel
members
Time required: 10-15 Minutes Nature: Confidential
Demographic Profile:
d) 21000-25000 e) 26000-30000 f)
30000 +
Questionnaires:
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1. I like what I am doing.
SUCCESS (3-5)
3. The things I own say a lot about how well I’m doing in life.
4. I don’t place much emphasis on the amount of material objects people own
as a sign of success.
CENTRALITY (6-8)
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7. I try to keep my life simple, as far as possessions are concerned.
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HAPPINESS (9-11)
11. It sometimes bothers me quite a bit that I can’t afford to buy all the things
I’d like.
15. I like to possess luxurious things which will help me to maintain high social
status.
a) Strongly Agree b) Agree c) Neither Agree Nor Disagree
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