1 A.

How would a move to the cloud make it easier and/or more profitable for Fintech to provide
volumes of selected data to its clients?

 Cloud enabled scalability of data. More transactions meant dramatic increase in data
volume. So cloud based solution would help in scaling the services as and when needed
which is easy and cost-effective
 Fintech planned to move a copy of EFTS generated data to cloud for testing purposes. It was
done in a controlled way and rolling it out to only few clients. If this exercise is successful
then Kwo can think of moving EFTS system to the cloud
 Cloud services also provides multi-tenant architecture designed to serve many clients be it
consumers or organisations.
 Instead of heavy investment in computers and software, it can rent a cloud service where
updating infrastructure and ensuring high reliability were transferred to the cloud service
providers. This will enable Fintech to focus and ensure better customer and client service
experiences.

1 B. What technical challenges does Fintech face in offering the new service?

Training: Training for all the IT staffs of Fintech for cloud related and expertise and whether
trainers will be available locally

System Administration support: Administration and maintenance of the cloud-based

solutions has to be administered by IT staff and how the cloud service provider would help to
ensure this important capability.

Customer Support: It has to be timely and of the highest standard irrespective of who provides
the support (IT team or service provider)

Compatibility & Support with current infrastructure: Cloud service provider should have the
most native compatibility. It should also offer multiple programming languages, browsers,
mobile devices and different operating systems. Since Fintech has a fully equipped IT team it
will be somewhat less difficult in offering the new service.

Scalability: Cloud based solution would help in scaling the services as and when needed which
is easy and cost-effective

Security: Fintech has a good reputation of providing secure access to its proprietary data and
did not want to jeopardize that. Security remains a top concern as cyberattacks, data loss and
potential outages can occur.

Strong controls on data management and System availability: Fintech also wanted to control
and provision that data based on client’s needs and requirement. For this strong controls on
data management and access controls should be in place so as to who can access the data
and proper flow of management process.
1 C. What business challenges does Fintech face in offering the new service?

Initial Price and Cost of Ownership: Initial price and total cost of ownership should be of
utmost importance for Fintech so as to estimate monthly or yearly cost

Accessibility and Performance: While making the switch to a cloud based solution provider,
Fintech should not face any uptime and downtime issues. Also the dependency on the cloud
should be reduced for unforeseen circumstances

Ease of use for clients: Clients of Fintech should find the new cloud service technology easy
to use and friendly in nature in comparison to its existing system

Current IT workforce: New process to be learnt by the IT team and working on cloud solution
offerings may also result in increase in salary of the existing workforce for learning and
working in new technologies to be able to keep them in the organisation for longer period of
time.

Migration: Migration is one of the key issues which Fintech will face as a business challenge
of moving existing application and databases to cloud. There should not be application
downtime or complexity in the process.