TERHAD WEC 8013

NO KAD PENGENALAN

ANGKA GILIRAN

KOLEJ VOKASIONAL
KEMENTERIAN PENDIDIKAN MALAYSIA

PENILAIAN AKHIR 2017

ENGLISH FOR COMMUNICATION WEC 8013
Mei 2017
Dua jam 2 jam

JANGAN BUKA KERTAS SOALAN INI SEHINGGA DIBERITAHU

1. Tulis nombor kad pengenalan dan angka giliran anda pada Question Marks
petak yang disediakan. Marks
No Obtained
2. Pamerkan kad pengenalan / kad pelajar anda. Section A
3. Baca arahan soalan dengan teliti. Rujuk kepada Pengawas Part 1 10
Peperiksaan / Pentaksir sekiranya terdapat sebarang
kekeliruan. Part 2 20

4. Anda tidak dibenarkan berbincang atau berhubung Section B 10

dengan calon lain.
Section C 30
5. Anda dikehendaki menjawab dalam ruang jawapan yang
Section D 30
disediakan pada kertas soalan ini. Anda boleh meminta
kertas jawapan tambahan sekiranya ruang yang
disediakan tidak mencukupi. Total Marks
6. Jawapan anda hendaklah dihantar bersama dengan kertas
soalan ini.

Kertas soalan ini mengandungi (15) halaman bercetak.

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Section A
Part 1
(10 marks)
Write down the most appropriate answer (A, B, C or D) in the space provided on
page 5.

1 How do you communicate effectively with your boss?

A Beat around the bush.

B Speak to him when he is emotional.
C Talk to him without making an appointment.
D List down all the topics that you want to discuss with him.

2 Which one of the following is NOT the way to communicate better with your
colleagues?

A Digression
B Listen actively
C Build and earn trust
D Speak with discretion

3 Which is the proper way to instruct your subordinate?

A “Unload that truck.”
B “Come and unload the truck together.”
C “Hey, you need to go and unload that truck.”
D “John, the shipment on that truck is needed on the production line. Would
you please help and unload the truck?”

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4 Study Figure 1 below.

Figure 1
According to the figure above, what is B?
A Climax
B Main body
C Rising action
D Falling action

5 In a good presentation, which body language is improper?

A Make good eye contact.
B Use your hands to stress and highlight.
C Continuously rub an eye, nose or ear.
D Nod your head and smile to emphasize what you are saying.

6 Select the guidelines which will produce high quality visual images.
I. Avoid cluttering the image.
II. Use one simple idea for each visual.
III. Use animations only.
IV. Keep your images inconsistent.

A I and II
B I , II and IV
C I , II and III
D All of the above

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7 Tell them what you are going to tell them

Tell them

Tell them what you told them

Figure 2

Based on Figure 2 above, which of the following can best describe the step in
preparing a good presentation?

A Introduction Body Conclusion

B Introduction Examples or Stories Conclusion
C Introduction Main Points Conclusion
D Introduction Anecdote Supporting Points

8 Which Graphic Organizer is appropriate to present the annual expenses and

revenues of your company?

A T-chart
B Bar chart
C Clock Diagram
D Decision-Making Diagram

9 After you inspect a broken printer that is under warranty, you found that the
cause of the problem has been improper use of the machine. When you
attempt to explain what has happened, the customer does not accept your
explanation. What should you do?

A Expand the discussion to your supervisor.

B Tell the customer that you are leaving because you cannot complete the
work.
C Provide the customer with a step-by-step technical explanation of the
problem and the warranty’s policies.
D Just agree with the customer and start working on the problem knowing that
your company is going to bill the customer for the work.

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10 When you are trying to fix a problem , a customer’s child is being disruptive and
distracting. What would your action be?

A Give the child something to play with.

B Ask the customer to remove the child from the work area.
C Refuse to continue working until the child stops misbehaving.
D Talk sternly to the child and tell the child to stop misbehaving.

ANSWERS FOR QUESTIONS 1 – 10

NO ANSWER

10

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Part 2
(20 marks)
11 Why is body language useful?
………………………………………………………………………………………….....
……………………………………………………………………………………………..
……………………………………………………………………………………………..
( 2 marks )
12 List down three guidelines for an interview preparation.
i) …………………………………………………………………………………………..
ii) …………………………………………………………………………………………..
iii) …………………………………………………………………………………………..
( 3 marks )
13 What is non-verbal communication?
……………………………………………………………………………………………..
……………………………………………………………………………………………..
……………………………………………………………………………………………..
( 2 marks )

14 Eye contact is an example of body language. Name THREE (3) other

examples.
i) …………………………………………………………………………………………..
ii) …………………………………………………………………………………………..
iii) …………………………………………………………………………………………..
( 3 marks )

15 In effective oral communication explain the term ‘listen actively’.

……………………………………………………………………………………………..
……………………………………………………………………………………………..
……………………………………………………………………………………………..

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( 3 marks )

16 What would you do if your co-worker did not do his part in a task that both of you
are assigned to? State 3 steps.
……………………………………………………………………………………………..
……………………………………………………………………………………………..
……………………………………………………………………………………………..
( 3 marks )

17 Identify FOUR (4) steps in decision making and problem solving.

i) …………………………………………………………………………………………..
ii) …………………………………………………………………………………………..
iii) …………………………………………………………………………………………..
iv) …………………………………………………………………………………………..
( 4 marks )

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Section B
(10 marks)

Complete the dialogues below according to the underlined functions. You must
make use of the words given in your answers without changing the form given

Situation 1 :

Haikal just arrived at the fast food restaurant for his shift.

a To inform Manager : Haikal, _____________________________

(need - talk)

(1 mark)
Haikal : Sure, En. Sabri. What is it about?

b To enquire Manager : I noticed that you signed in more than 15

minutes late for three out of six of your last
shifts.

___________________________________
(problem)

(1 mark)

c To explain Haikal : ___________________________________

(motorcycle –repair)
(1 mark)
So, I had to take a bus to work and most of
the time it was not punctual.

d To warn Manager :Oh I see. ____________________________

(won’t happen)

(1 mark)

Haikal : I am so sorry.

e To promise ___________________________________

(1 mark)

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Situation 2 :

Nazri was just promoted to a supervisor’s post, and he is a little concerned

about the fact that he has never managed people before. Sham is trying to
reassure Nazri.

a To express Nazri : I have some good news today.

excitement
_________________________________
(happy)

(1 mark)
Sham : What is your good news, Nazri?

Nazri : I got a promotion today. You are looking at

the new supervisor of the Marketing
department.

b To congratulate Sham : __________________________________

(1 mark)
I am sure you will do a good job.

c To express Nazri : __________________________________

doubt (think so)

(1 mark)

d To reassure Sham : Of course. You are always good at coaching

people.
___________________________________

(sure – do it)
( 1 mark )

e To thank Nazri: I will work hard.

_____________________________________

(1 mark)

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Section C
(30 marks)

You are to deliver a PowerPoint presentation to promote a product.

In your presentation , you should include information on the following :
a. Introduction
• Name or Brand
b. Body
• Features of product – give 3 points
• Usage of the product – give 2 points
• Price and promotion
• Availability – where you can get it
c. Conclusion – contact information

Your presentation should be interesting and must only use 6 slides.

Write in the details of what you would present in the slides provided in Page 11.

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Fill in the slides the details of what you would present.

1 2

3 4

5 6

( 30 marks )

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Section D
(30 marks)
In this section, you will write an essay in response to TWO (2) questions that asks
you to apply problem solving and decision making skills on a problem.
Your answer should include the points below :
• Identifying the problems and challenges
• Decision / decisions you have to make
• How you would solve the problem
• Grammar & vocabulary
• Organization
Question 1 : [ 15 marks ]

You are studying in the 4th year of a diploma course in a college. You cannot stay in
the hostel and need to find a place to stay. You also need transport to go to college
Your parents are unable to give you more money. How would you solve this
problem?

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15 marks

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Question 2 : 15 marks

You are a new employee in a company. On the first day of work, your supervisor
showed you how to operate a piece of equipment. You tried to pay attention but
cannot remember everything. Your supervisor had no time to repeat the instructions
as he has to attend a meeting. Later, you are given a task and you have to use the
equipment. You are afraid as you are not sure. How would you solve this problem?

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15 marks

KERTAS SOALAN TAMAT

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