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Contents
1. About Organization
2. Administrative Structure
3. SSA Muzaffarpur at a Glance
4. Introduction to Various services & Technologies
5. General concept of Communication and voice calling
6. Switching system ( IP / MPLS & Circuit switching)
7. NIB & Broadband Network Architecture & elements
8. TDM TAX concepts
9. NGN basics and IP TAX
10. IP Basic and addressing
11.WIMAX
12.MLLN
1. About Organization
Bharat Sanchar Nigam Ltd. was incorporated on 15th september 2000 . It took over the business of
providing of telecom services and network management from the erstwhile Central Government
Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October‘
2000 on going concern basis.It is one of the largest & leading public sector units providing comprehensive
range of telecom services in India.
BSNL has installed Quality Telecom Network in the country & now focusing on improving it, expanding
the network, introducing new telecom services with ICT applications in villages & winning customer's
confidence. Today, it has about 36.42 million line basic telephone capacity, 7.13 million WLL
capacity, 95.96 million GSM capacity, 34,727 fixed exchanges, 1,17,090 GSM BTSs, 9,594
CDMA Towers, 102 Satellite Stations, 7,73,976 RKm. of OFC, 4751 RKm. of microwave
network connecting 646 districts, 4519cities/towns & 6.25 lakhs villages .
BSNL is the only service provider, making focused efforts & planned initiatives to bridge the rural-
urban digital divide in ICT sector. In fact there is no telecom operator in the country to beat its reach
with its wide network giving services in every nook & corner of the country & operates across India
except New Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier or North-Eastern
regions of the country, BSNL serves its customers with a wide bouquet of telecom services namely
Wireline, CDMA mobile, GSM mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP, IN
Services, FTTH, etc.
BSNL is one of major service provider in its license area. The company offers wide ranging & most
transparent tariff schemes designed to suit every customer. BSNL has 94.36 million cellular & 1.02
million WLL customers as on 31.10.2016. 3G Facility has been given to all 2G connections of BSNL. In
basic services, BSNL is miles ahead of its rivals, with 13.88 million wireline phone subscribers i.e.
56.96% share of the wireline subscriber base.
BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that provides
convergent services like voice, data & video through the same Backbone & Broadband Access
Network. At present there are 21.86 million broadband customers including both wireline & wireless
broadband.
The company has vast experience in planning, installation, network integration & maintenance of
switching & transmission networks & also has a world class ISO 9000 certified Telecom Training
Institute.
During the 2015-16, turnover of BSNL is around Rs. 32,919 Crores.
VISSION:
OBJECTIVES:
To increasing sales revenue with focus on subscriber retention & acquisition by way of strengthening
sales & marketing, quality of service and customer delivery
Accelerate the pace of expansion of mobile & data services with up-gradation of technology
Increasing BSNL visibility in urban, sub-urban and rural areas
Developing sales and marketing team with attitude towards customer care
To improve customer care by reducing fault rate, upgrading Customer service Centres (CSCs) and
introducing convergent billing
Providing a conducive work environment with strong focus on performance to enhance customer
delight towards BSNL services
Leverage data services to increase BSNL’s customer’s base & revenues by providing higher
bandwidths capabilities for wire line and wireless broadband customers
To strengthen company’s finances by gainful utilization of its assets through sharing / monetization of
existing infrastructure like land, building and sharing of passive infrastructure like towers etc.
Creating Wi-Fi Hot Spots and replacing Legacy wire line exchanges by Next Generation Network.
Expanding the reach of fiber network near to the customer premises particularly in apartment
complexes through FTTH in order to meet the ever increasing bandwidth requirement for both data &
video applications
To leverage the existing infrastructure of BSNL thereby contributing towards nation building by
facilitating the execution of government programmes and initiatives viz. National Optical Fiber
Network (NOFN), Network for Spectrum (NFS), and dwelling on Smart City concept
To improve productivity by training and skill development and redeployment of legacy manpower
Developing knowledge pool exposed to latest technological advancements
To explore opportunities in international telecom in developing markets
To become preferred service provider to the Government for reliable and secure service Network and
to serve National security interests
2. Administrative Structure
CORPORATE
OFFICE
SSA (SERVICE
SWITCHING
AREA)
1. CMD
2. BOARD OF DIRECTORS
SDCA (SHORT
3. EXECUTIVE DIRECTORS
DISTANCE
4. CGMs of different Circles
CHARGING AREA)
5. PGM/Sr GM
6. DGM
7. AGM/DE
8. SDE
9. JTO
3. SSA Muzaffarpur at a Glance
SDCA – 1. Muzaffarpur
2. Sitamarhi
3. Sheohar
4. Motipur
5. Pupri
Wireless based
1. Mobile Service
2. WLL Service
3. WiMax (Wireless Broadband)
4. Leased Line based on CDMA router/Radio modem
5. VSAT
6. DSPT
7. IN service
8. VPN
9. VAS
10. Wi Fi
BSNL Landline
Telephone Facilities
Phone Plus Services Call Waiting Abbreviated Dialing /Hot Line /Call Transfer (Call Forward)
Automatic Wake-Up/Reminder Call Service Number/Call Hunting Service Calling Line Identification
Presentation (CLIP) Calling Line Identification (CLI) Announcement Service Phone Bell Check Electronic
Locking For STD/ISD Call Conferencing
Conversion of fixed line to Pre Paid and get rid of telephone bills.
Easy de-linking from telephone line when prepaid is not required on any number
No need to dial Account number/ PIN every time you make a call.
TD/ISD Facility
On Line balance enquiry
'Follow on feature' on no reply, busy and called party release to dial another number for subscribers other
than PCO.
Easy recharge and no problem of bills
Free Level 1 service like 100, 101, 102 etc. available.
Free Level 1 IN services which are free to end-customers like Free Phone etc. are available.
Gone are the days when basic telephones was used only to make and receive calls. With the aid of state-of-the-art
digital exchanges, BSNL offers you a host of phone plus services, converting your old basic telephones to a
sophisticated tool which can be used for a variety of applications.
Call Waiting
This facility lets you receive incoming calls even when your telephone is busy. You will get a short duration pip-pip
tone when you are busy talking , indicating that another call is waiting for you , provided you have activated this
facility. You can talk to any one of the callers keeping the other waiting. Complete secrecy of communication
between the two callers is maintained.
Dial 118 and get the acceptance tone similar to the engage tone but with a longer gap between the beeps.
Dial 119 and get the acceptance tone.
Abbreviated Dialing
You may be calling a few people very frequently. It is possible to program these numbers as abbreviated codes of 1
or 2 digits. A maximum of 20 numbers can be programmed for abbreviated dialing. It is ideal for STD/ISD.
Procedure:
Step 1 Select your short code Choose a short code for the number you dial frequently e.g. '15' for the number
xxxxxx. (if it's std no. std code+xxxxxx)
Step 2 Register short code for a On your telephone dial 110 then the short code followed by the subscriber's
telephone no. number i.e. dial 110 15 xxxxxx.
Step 3 To dial the number using Dial 111 then the short code to dial the number i.e dial 111 15 this will dial
abbreviated code xxxxxx.
To cancel or re-allot the same number Dial 110 15 yyyyyy (new tel. no) this will store code 15 for new number
yyyyyy overwriting the earlier no. xxxxxx.
Hot Line
You may want to be connected directly to a pre-determined number as soon as you lift the hand set even without
dialing. At the same time you may want to have the flexibility to dial any other number of your choice. It is possible
to have this facility in the digital exchanges by the delayed hotline feature. The number of your choice can be
programmed by the exchange staff at your request. After doing so if you lift the telephone and do not dial within 5
seconds , you will be automatically connected to the programmed number. However if you start dialing with in 5
seconds , you can make an outgoing call as usual.
Useful for very mobile persons who may not want to miss incoming calls. Using this facility Calls can be forwarded
to another telephone number designated by you.
Dial 114 followed by the telephone number for which the call is to be transferred. He will get the
acceptance tone.
Dial 115 and wait for acceptance tone.
When you want to be given reminder at a specific time, all you have to do is to call the exchange and leave the time
you want to be reminded. The facility allows you to initiate a call automatically by the exchange at a fixed time
specified by the user of the telephone.
Dial 116 (the registration code) followed by the time you wish to be reminded or worken-up at
06.15am(06.15hrs), you will dial 1160615.
Dial 117 (the cancellation code) followed by the time you booked the call.
If you have more than one telephone line, this facility is very helpful for your caller. If the called line is engaged,
your caller does not have to disconnect and dial other line(s). This facility automatically transfers the incoming call
to whichever line is free.
The subscriber has to buy separately the CLIP display device from market. Using this facility you can see the
number of the calling party before lifting your telephone. Very useful to trace malicious caller. However, the CLIP
instrument shall be procured and installed by the users themselves.
Dial 164 and listen to the number of the phone line that you have used to make the call. Very useful when in doubt
about your phone number.
Dial 161 and after a few second replace the hand set. Your phone will ring very soon. Useful for checking
functioning or adjusting volume of bell of your phone.
For 100% protection against improper use, you can lock your telephone electronically. Here, you only know the
secret code. You can lock/allow Local, STD or ISD calls in many way viz. all calls allowed, only local calls
allowed, only STD & Local calls allowed, all outgoing calls barred etc.
Call Conferencing
With this service telephonic conference can be set up within 3 or more parties. This service is available subject to
technical feasibility.
IN Services
Universal ITC-
UAN Service
A call to a service subscriber will be paid by the calling party or split between the calling and called party.
Service is accessible from networks of other Operators also
11 digit number 1860-XYZ-ABCD
There are two types of UAN Services offered to Customers.
The service is an ideal business promotion tool for business communities who want the people to call them
without any hassle
Hospitals, Educational institutes, NGO, Law firms
Medium and small firms
This service shows the new function in charging, a call to a service subscriber will be paid by the called
party.
All charges are levied on the service subscriber.
The service is free of any charge to the calling user.
Service is accessible from networks of other Operators also
11 digit number 1800-XYZ-ABCD
VPN Services
What is true of all VPNs is that they provide connectivity between two or more places using a previously
established, shared network infrastructure rather than having to deploy new, dedicated hardware
specifically for this purpose.
Combined voice VPN can be provided for fixed line telephones of BSNL/MTNL and BSNL mobile.
Use this service by dialing short codes to have a private network using public network resources.
This service brings down telephone bills due to special package tariff for calls within VPN.
11 digit number 1801-XYZ-ABCD
Good for institutions, Government departments and businesses.
All type of companies, distributors, firms, institutions, housing society et
Televoting Services
Televoting is unique service used in collecting public opinion.
A user who wishes to vote, can dial the specific voting number to register his vote of choice.
Televoting is possible from STD barred phones also.
Televoting is a more cost-effective method of democratic deliberation as it does not require the
participants/voter to meet in person.
Televoting numbers are 13 digit number :
1803-424-ABCD-XY (no charge to voter, service subscriber to pay)
1861-424-ABCD-XY (unit pulse charge to voter)
1862-424-ABCD-XY (two pulse charge to voter)
PRI/BRI/DialUp Internet
ISDN Has emerged as a powerful tool worldwide for provisioning of different services like voice, data and image
transmission over the telephone line through the telephone network. ISDN is being viewed as the logical extension
of the digitalization of telecommunication network and most developed countries are in different stages of
implementing ISDN.
An ISDN subscriber can establish two simultaneous independent calls (except when the terminal equipment is such
that it occupies two 'B' channels for one call itself like in video conferencing etc.) on existing pair of wires of the
telephone line (Basic rate ISDN) where as only one call is possible at present on the analog line /telephone
connection. The two simultaneous calls in ISDN can be of any type like speech, data, image etc. The call setup time
for a call between two ISDN subscribers is very short, of the order of 1 to 2 seconds. ISDN also supports a whole
new set of additional facilities, called Supplementary Services.
Types of Accesses
DialUP Internet
BSNL provides the following types of connections to access Internet to customer. To get any of these
connections, please contact BSNL Telecom Office or Customer Care Center in your city:
PSTN dial up access
. With Sancharnet dialup account you get all india roaming advantage which is not available with any other
ISP because you can access sancharnet internet by dialing '172233' from any city in India.
BSNL also provides DIAS in selected cities of the Country. The DIAS offers a wire-line solution for high
speed symmetrical Internet access on the existing telephone lines. It provides an "always on" internet
access that is permanently available at customer's premises. DIAS combines voice and internet data
packets on a single twisted pair wire at subscriber premises that means you can use telephone and surf
internet at the same time.
Other Services
EPABX The BSNL will permit interested parties to have a group EPABX on shared basis in large
multistoried building/office/department/commercial/industrial establishment and residential premises.
CENTREX It is central office based communication service, which integrates all your multi located
telephone lines (Existing and New) into a single highly functional communication group with more
distinctive features without any additional equipment (like EPABX) at your premises. Highly cost effective,
Audio/Video Confrencing Video Conferencing service allows multiple participants to converse with each
other regardless of their location through the video end-points or Personal computers. It involves Video
and Audio communication. It's about connecting people. A video conference subscriber can add two or
more video participants in a particular conference. The customers can schedule their video conferences
through the Web. The video conferencing service can be availed by any user through IP or ISDN interface.
Mobile Services
GSM
BSNL offers Blackberry services for its mobile customers. All the existing mobile subscribers can avail
Blackberry services on existing mobile connection by asking for Blackberry Services.
WLL Service
CDMA Mobile
CDMA Fixed
EVDO Router/WiFi
Broadband
BSNL has a world class, multi-gigabit, multi-protocol, convergent IP infrastructure through National Internet
Backbone, through which it is providing convergent services through the same backbone and broadband access
network. The Broadband service is available on ADSL technology (on the same copper cable that is used for
connecting telephone), on a countrywide basis.
In terms of infrastructure for broadband services NIB has put India at par with most advanced nations. The services
that are supported includes:
Always-on broadband access to the Internet for residential and business customers
Content based services
Internet Protocol TV (IPTV)
Games on Demand
Music and Video on Demand
The Broadband Service is being given through the state of the art Multi Protocol Label Switching (MPLS) based IP
Infrastructure, which is designed to provide reliable routes to cover all possible destinations within and outside the
country. Layer 1 of the network consist of a high speed Backbone comprising of 29 powerful Core Routers
connected with high speed 2.5 Gbps(STM-16) links. The routers are located on the national DWDM network
interfacing at STM-16 optical level to provide for high transmission speeds.
WiMAX
is a unique technology being deployed by BSNL for the first time in India. This technology provides fixed as well as
fully mobile high speed broadband connectivity alongwith roaming feature. It provides users a thrilling Internet
browsing experience.
Connecting to WiMAX :
BSNL offers large variety of Customer Premises Equipments ( CPE) including Outdoor, Indoor and USB dongles
from which customers can choose as per their application requirements.
Indoor :Best suited for Home/Office users. Can be used in moving vehicle also
Dongle:Small Dongle can be connected directly to PC / Laptop via USB port.
Outdoor:Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from BTS site.
BSNL will extend fibre from its nearest Central Office (CO) location directly or through franchisee and install
HONT and battery backup at the customers identified locations. The services such as Voice, Broadband, IPTV etc.
will be enabled as per the customer”s request plans for the same.
The services over FTTH:
Basic internet Access Service controlled and uncontrolled from 256Kbps to 1000Mbps.
MPLS VPN
Keeping pace with the technological trend to provide latest and varied value added services to its customers, BSNL
harnesses IP Infrastructure based on MPLS Technology to offer world class IP VPN services. MPLS is an acronym for
"Multi Protocol Label Switching".
MPLS VPN is a technology that allows a Service Provider like BSNL to have complete control over parameters that
are critical to offering its customers service guarantees with regard to bandwidth throughputs, latencies and
availability. The technology enables secure Virtual Private Networks (VPN) to be built and allows scalability that
will make it possible for BSNL to offer assured growth to its customers without having to make significant
investments. BSNL would now be geared to provide Bandwidth on demand, Video Conferencing, Voice Over IP
(VoIP) and a host of other value added services that could revolutionize the way a corporate business works!
MPLS based VPNs reduce customer networking complexity, costs and totally do away with the requirement of in-
house technical work force. Rather than setting up and managing individual point-to-point circuits between each
office using pair of Leased Lines, MPLS VPN customers need to provide only one connection from their office
router to a service provider edge router.
BSNL has tied up with various Networking solution providers to provide end-to-end solution to its valued
customers, including Customer End (CE) routers and other networking components.
Provide a diversified range of services (Layer 2, Layer 3 and Dial up VPNs) to meet the requirements of
the entire spectrum of customers from Small and Medium to Large business enterprises and financial
institutions.
Make the service very simple for customers to use even if they lack experience in IP routing.
Make the service very scalable and flexible to facilitate large-scale deployment.
Provide a reliable and amenable service, offering SLA to customers
Capable of meeting a wide range of customer requirements, including security, quality of Service (QOS)
and any-to-any connectivity.
Capable of offering fully managed services to customers.
Allow BSNL to introduce additional services such as bandwidth on demand etc over the same network.
VSAT
VSAT is a Very Small Aperture Terminal , aligned towards a designated Satellite for up-linking and down-linking
communication signals.
Anywhere connectivity is made possible even at those locations, which can not be connected through conventional
media like copper cable, optical fibre, radio, microwave and any other wire-line / wireless links. VSAT is a versatile
solution, not only as a reliable primary link for non feasible areas, but also as a very successful alternate technology
for back link. It also offers plethora of telecom services viz. data transfer, internet, voice, video etc.
BSNL has footprints for supporting 512Kbps and above data rate anywhere in the main land and partly at the
islands. Presently Express AM1 Satellite is in use for BSNL VSAT service. BSNL offers you the full advantage of
satellite technology for non feasible areas and also seamlessly interconnect the existing MPLS-VPN and MLLN
leased lines. Only BSNL has the unique capability to reach nook and corner of India.
The BSNL VSAT Broadband Services on a single platform is a boon to the Corporate bodies, Banking Sector,
Hospitals, Stock Exchanges, Educational Institutions, Government, Defence, Airlines, Mining Corporations, Power
Projects etc. for quick network deployment including inaccessible remote areas.
BSNL VSAT is a single platform for all your communication needs like:
Leased Lines starting from 4Kbps onwards
High speed Broadband Internet
IP Multicasting, Video Conferencing
Voice Telephone, Facsimile
Components of VSAT
The IDU (In-Door Unit) is a satellite modem which converts IP signals into radio signals.
The ODU (Out-Door Unit) consists of Dish antenna, up converter, and amplifier.
Antenna sizes: 1.2m/1.8m/2.4m
MLLN
The MLLN is a Managed Leased Line Network system which is proposed to provide Leased line connectivity.
With the State-of-the-art technology equipment, MLLN is designed mainly for having effective control and monitor
on the leased line so that the down time is very much minimised and the circuit efficiency is increased thus
achieving more customer satisfaction. This mainly deals with data circuits ranging from 64 KBPs to 2048 KBPs.
In MLLN network conventional PCM primary MUX and subscriber Modems are replaced by versatile MUX and
network terminating units respectively. MLLN mainly consists of Digital Cross Connect (DXC), versatile MUX (V
MUX), Network Terminating Units (NTU) and Network Management System(NMS). DXC's and VMUX's are inter
connected via optical fibre links with alternate routing facility in case of any route failure. VMUX is in turn
connected to NTU's placed at customer premises through 2 wire copper pair. At the top of it NMS is suitably placed
at the Central location for effective control & monitor. NTUs are fully managed from NMS. They are programmable
for different data speeds ranging from 64 KBPs (n x64 KBPs: nx1 to 32) depending upon the customer demand, thus
having bandwidth control without changing Modem at his premises. NTUs operate on 230 V AC.
Features of MLLN
Advantages to Custoemrs:
Bandwidth management as per customer requirement(64 Kbps and nx 64 Kbps up to to 2048 Kbps ).
Saving the cost of modems. NTU is provided by BSNL without any charges.
Proactive maintenance
Time dependent bandwidth
Time Dependent bandwidth:- MLLN system is capable of providing deferential time dependent bandwidth
on request. Following parameters shall be considered which accepting the request.
Bandwidth management: Bandwidth up-gradation shall be allowed. The down-gradation is not permitted.
For example, a 512 Kbps circuit may be allowed to become 1024 Kbps for a minimum 6 hours per day(other 18
hours it may remain as 512 Kbps), but a 512 Kbps circuit cannot be downgraded to 128 Kbps for any period in the
day.
BSNL has launched Global Audio conferencing Service in association with British Telecom (BT). It is an easy to
use, reservation-less conferencing service aimed at Enterprise customers.The Enterprise customer has to subscribe
the service by filling a form as application. There are no charges for service subscription. Charges are only for the
usage of the service. Presently following two services are being offered by BSNL.
Provides a conceptual framework for communication between computers /nodes or one device
to another device over a network
A set of seven layers that define the different stages that data flow
Data Encapsulation –
Process of adding a header to wrap the data that flow down the OSI model
Five stages
Session Layer(5)
Application layer
Presentation layer
i) Takes the data provided by the application layer
ii) Converts into a standard format that the other layer can understand
iii) Defines coding and conversion function
iv) Data compression and encryption scheme
v) MPEG, JPG, ASCII, EBCDIC, GIF, TIFF, JPEG
Session Layer
Transport layer
Network layer
i) The way the data will be sent to the recipient device – determined
ii) Defines logical addressing for nodes/segments
iii) Logical protocols, routing and addressing are handled here
iv) The header added by this layer contains network address so it can be
routed through on inter network
v) It transmits packets
vi) Routers operates at this layer
vii) Routing protocol –OSPF, RIP, BGP
Physical Layer
The Defense Advance Research Projects Agency (DARPA) originally developed Transmission Control
Protocol/Internet Protocol (TCP/IP) to interconnect various defense department computer networks.
The Internet, an international Wide Area Network, uses TCP/IP to connect government and educational
institutions across the world. TCP/IP is also in widespread use on commercial and private networks. The
TCP/IP suite includes the following protocols
Network Layer
Transport Layer
ISTP
Session Layer
Diameter
Application Layer
ISP
X-Window X Window
Routing
Tunneling
Security
AH Authentication Header