Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
The comparison of satisfaction value for the meal service place of students of
some middle schools in Busan. Seoul. Republic of Korea: School of Education
Graduate School of Koshin University; 2008. Master's thesis.
2. Chung YJ, Han JI. Prevalence of obesity, living habits and parent's characteristics of
5th grade elementary school boys in Taejon city. The Korean Journal of
Nutrition. 2000;33:421–428.
3. Chyun JH, Choe EO, Hong SY, Yoo KJ, Kim YA. Study on food service
administration and nutrition education in elementary schools in Inchon. Journal of the
Korean Society of Food Culture. 1999;14:417–429
4. Kim HJ. A study on the satisfaction of high school students for the school food
service program.Gyeongbuk. Republic of Korea: School of Mechanical Engineering
Graduate School Kumoh National Institute of Technology; 2002. Master's thesis
5. Kim SH, Lee KA. Comparisons of student satisfaction with the school food service
programs in middle and high schools by food service management types. Journal of the
Korean Dietetic Association. 2003;26:211–222.
6. Kim SH, Lee KA. Elementary, middle and high school teachers' opinions of school
foodservice programs. Journal of the Korean Dietetic Association. 2004;37:701–711.
7. Kim SH, Lee KA, Yu CH, Song YS, Kim WK, Yoon HR, Kim JH, Lee JS, Kim MK.
Comparisons of student satisfaction with the school food service programs in middle
and high schools by food service management types. The Korean Journal of
Nutrition. 2003;36:211–222.
8. Kim SR. Information system and improvement device of school food
services. Gyeongbuk. Republic of Korea: The Graduate School of Kumho University;
2005. Master's thesis.
9. Lee HS, Jang MH. Survey of student's satisfaction with school food-service
programs in Gangwon province. The Korean Journal of Food and
Nutrition. 2005;18:175–191.
10. Lee JH. A study on the satisfaction of food service and food preferences of middle
school students.Gyeonggi. Republic of Korea: The Graduate School of Multimedia
Dankook University; 2003. Master's thesis.
11. Lee KA, Lyu ES. Comparison of student satisfaction with foodservice of middle
school by place for meal service in Busan area. Journal of the Korean Society of Food
Science and Nutrition. 2005;34:209–218.
12. Lee YE, Yang IS, Cha JA, Chae IS, Kang HS. School food service in Korea:
Investigation of the operation and management systems. Korean Journal of Community
Nutrition. 2002;7:361–372.
13. Lee YH. Comparison of student satisfaction degree with the school food service
program in middle schools by food service management types. Republic of Korea:
Home Economics Education Graduate School of Education, University of Incheon;
2005. Master's thesis. [
14. The Korean Food and Drug Association. Development and Proliferation of Nutrition
Information for Children. Seoul. Republic of Korea: 2007. pp. 100–168.
15. The Ministry of Education. Comprehensive countermeasures for school foodservice
(2007~2011)Seoul. Republic of Korea: Educational Welfare Support Bureau; 2007. pp.
5–12.
16. The Ministry of Education. 1999 research report for school foodservice study and
training. Seoul. Republic of Korea: Educational Welfare Support Bureau; 1999.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2809236/
18. Mohsan, F., Nawaz, M. M., Khan, M. S., Shaukat, Z., & Aslam,
N. (2011). Impact of customer satisfaction on customer loyalty
and intentions to switch: Evidence from banking sector of
Pakistan. International Journal of Business and Social Science, 2(16).
19. Namkung, Y., & Jang, S. (2008). Are Highly Satisfied Restaurant
Customers Really Different? International Journal of Contemporary
Hospitality Management, 20(2), 142-155.
29. Van Ossel, G., Stremersch, S., & Gemmel, P. (2003). Customer
satisfaction and complaint management. B van Looy, P Gemmel
and R Van Dierdonck Services management: An
Integrated Approach, London, Prentice hall 2nd edition.
32. Xu, Y., Goedegebuure, R., & Van der Heijden, B. (2007).
Customer perception, satisfaction, and customer loyalty within
Chinese securities business: towards a mediation model for
predicting customer behavior. Journal of relationship marketing,
5(4), 79-104.
33. Yang, Z., & Fang, X. (2004). Online service quality dimensions
and their relationships with satisfaction: A content analysis of
customer reviews of securities brokerage services. International
Journal of Service Industry Management, 15(3), 302-326.
38. Binge, C., Xufen, H., Guoying, L., Chunyue, W. & Tingting, Y.
(2012). Impacts of campus food service on students’ life: A
anthropological case study of Shantou University. International
Journal of China Marketing, 2(2), 123-143.
41. Bryman, A., & Bell, E. (2003). Breaking down the quantitative/
qualitative divide. Business Research Methods, 465-478.
52. Gupta, S., & Zeithaml, V. (2006). Customer metrics and their
impact on financial performance. Marketing Science, 25(6), 718-
739.
55. Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2017).
One hundred years of employee turnover theory and research.
Journal of Applied Psychology, 102(3), 530.
59. Jones, M. A., Taylor, V. A., Becherer, R. C., & Halstead, D. (2003).
The impact of instruction understanding on satisfaction and
switching intentions. Journal of Consumer Satisfaction,
Dissatisfaction and Complaining Behavior, 16,10.
60. Jun, M., Yang, Z., & Kim, D. (2004). Customers' perceptions of
online retailing service quality and their satisfaction.
International Journal of Quality & Reliability Management, 21(8),
817-840.
64. Klassen, J. K., Trybus, E., & Kumar, A. (2005). Planning Food
Services for a Campus Setting. Hospitality Management, In
Press.
65. Kyoon Yoo, D., & Ah Park, J. (2007). Perceived service quality:
Analyzing relationships among employees, customers, and
financial performance. International Journal of Quality & reliability
management, 24(9), 908-926.