Virtually There Email

Training curriculum for:

Native Sabre Users

smart.proven.bankable.

SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. i
This documentation is the confidential and proprietary intellectual
property of Sabre Airline Solutions. Any unauthorized use,
reproduction, preparation of derivative works, performance or
display of this document or software represented by this document,
without the express written permission of Sabre Airline Solutions is
strictly prohibited.

Sabre Airline Solutions, the Sabre Airline Solutions logo and

products shown in italic are trademarks and/or service marks of an
affiliate of Sabre Holdings Corporation. All other trademarks,
service marks and trade names are the property of their respective
owners.

ii SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.
Table of Contents
1.1 Introduction ........................................................................................................................ 0
1.2 Virtually There Overview .................................................................................................. 1
Sample Virtually There Email Message...................................................................................... 1
Add Email Address to PNR......................................................................................................... 2
Add Text to Email .............................................................................................................. 3
Add Email by Name or Name Number .............................................................................. 3
Add Multiple Passenger Names ......................................................................................... 3
Using CC and BCC ............................................................................................................ 3
Select Email Langage......................................................................................................... 4
End and Mail Command.............................................................................................................. 5
End/Mail/Redisplay............................................................................................................ 6
End/Mail/Priority................................................................................................................ 6
Generate Email by Name Selection............................................................................................. 7
Email Address Selection.............................................................................................................. 7
Return Receipt Request ............................................................................................................... 8
Display Email Command in History ........................................................................................... 9
1.3 Quick Reference of Entries .............................................................................................. 10

SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. iii
1.1 Introduction

Objectives By the end of the module, participants will be able to:

• Add an email address to a PNR

• Generate an Email message

• Select an Email Address

• Request a Return Receipt for an Email

• Display Email History

EPR Duty code: No specific duty code required

Keyword: No specific keywords required
UAT Keyword: No specific keywords required

Reference For additional information, refer to F*FMH Focus

0 Native Sabre Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.
1.2 Virtually There Overview

Sabre Virtually There® is a personal travel web site that provides travelers with a real time
itinerary, travel information, and destination content. It allows an airline to send customers an
email advising them how they can view their travel arrangements. The email contains a hot link
to their itinerary and a customized message from your airline.
In order to use Sabre Virtually There, an Arranger Profile must be created by Sabre. This
information creates a marketing identity for your airline that is displayed in the Sabre Virtually
There email message and itinerary. It also establishes a default Reply-To email address for your
airline where email replies and failure messages will be delivered.
Email addresses are entered through a traveler profile, using the PE field in the PNR. This field is
name associated, providing the flexibility to service multiple passenger PNRs.
After completing the PNR, selected PNR information is sent to the Sabre Virtually There email
application. It is then assembled using the Arranger Profile information and the -email addresses
in the PNR, and sent through the internet to all email recipients.

Sample Virtually There Email Message

Below is a sample Virtually There Email:

Subject: Travel Reservation June 07
From: Your Airline Name <info@yourairline.com>
Reply-To: <info@yourairline.com>
To: Andrew Dooley <andrew.dooley@ibm.net >
CC: Mr. Dooley’s Secretary <group.secretary@ibm.net>
BC: Comptroller <comptroller@ibm.net>
Your complete travel plans are brought to you by Airline Name and Sabre Virtually There. Use
the link below to display your trip plans as well as useful destination information including
weather, maps, driving directions, gate assignments and much more.
https://virtuallythere.com/cgi-bin/nph-
itinerary?pnr=WFZFSQ&name=HAYLEY&language=0&email=2&style=3
Check this link often for any changes or updates to your trip. Any message you want to include to
your travelers.

Airline Name
Contact Information
Tag Line Text

Native Sabre: Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. 1
 Add Email Address to PNR

Use this entry to input an email address in a PNR.

PE#JIM.WEST@WILD.COM# <Enter>
Item Description
PE Primary action code
# Cross of Lorraine
JIM WEST… Email address
# Cross of Lorraine

A banner is displayed on the face of the PNR following the phone field. For example:
*A
1.1WEST/JIM
1 XX 182Y 11MAR Q LASPHX HK1 1140A 235P /E
TKT/TIME LIMIT
1.TL30
PHONES
1.LAS702-555-1458
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL
RECEIVED FROM – JIM
LAS.LAS5RTX 0825/28JAN99 VCDERD

• The # (Cross of Lorraine) is required at the beginning and end of the email address.
• The @ sign is required in the email address between the two Cross of Lorraine characters.
• ASCII characters may be included (i.e. @, %, &, +, etc.) except for the underscore ( _ ) and
the apostrophe ( ’ ). ASCII characters are only allowed between the two Cross of Lorraine
characters. ACSII characters that are not generally used for email addresses (such as
backslashes) are not accepted.
• If an email address contains an underscore, use two equal signs ( == ) instead.
Example - PE‡JOHN==SMITH@MAIL.COM‡
An underscore ( == ) can only be used prior to the domain name.
• If an email address contains an apostrophe, use a single forward slash ( / ) instead.
Example - PE‡YVONNE/BEAL@LETTER.ORG‡
A single forward slash ( / ) can only be used prior to the domain name.

• The email field is only displayed when specifically requested by using the entry *PE.

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 Add Text to Email

Free text may be included in the entry. For example:

PE#JIM.WEST@WILD.COM#FREE TEXT
A maximum of 63 total characters are allowed for an email address and free text.

Add Email by Name or Name Number

A passenger’s name can be attached to an email address by either entering the passenger’s
exact name, or by using the passenger name number. For example:
PE#JIM.WEST@WILD.COM#-WEST/JIM
PE#JIM.WEST@WILD.COM#-1.2
When a passenger’s name is changed, all attached email information associated with that
passenger is also changed in the PNR and is recorded in history.
When a passenger’s name is deleted from the PNR, all attached email information associated
with that passenger is also deleted and is recorded in history.

Add Multiple Passenger Names

Multiple passenger names can be associated to a single email address. For example:
PE#JIM.WEST@WILD.COM#-1.1,1.2
A maximum of 30 passenger names or name numbers can be attached in a single entry.
When a passenger’s name is deleted (which is associated with other passenger names to a
single email address), only the selected passenger’s name is removed. All other names
remain associated to the email address.
A From action code may be used in the PNR to override the default From/Reply To Email
Address in the Arranger Profile. This enables you to direct responses to email messages
directly back to the inbox of a specific agent. The entry is shown below:
PE#SPECIALTYDESK@YOURAIRLINE.COM#FR/-AGENT NAME

Using CC and BCC

A TO address and/or TO name may be added by indicating TO/email addresses in the PNR.
Blind copies (BC) and carbon copies (CC) may be sent as well. This is indicated with
BC/email address or CC/email address. If all email addresses are designated as either BC/ or
CC/, the first address will be considered the TO address.

Native Sabre: Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. 3
 Select Email Language

The language may be customized for each email recipient in the PNR by optionally indicating
the desired language in the email address field. The language indicator is added at the end of
the entry following the change key (¤).
This will override the default language preference field in the Arranger Profile.
PE#JOHN.DOE@YOURMAIL.COM#TO/JOHN¤S

Current valid language codes are:

• English
• French
• Spanish
• Dutch
• Portuguese

4 Native Sabre Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.
End and Mail Command

Use this entry to end transaction and transmit email messages to each email address in the PNR.
A successful EM entry will return the existing End Transaction response and acknowledgment of
the email request.

EM <Enter>

Item Description
EM Primary End and email action code

An example is shown below:

OK 1355 WFZFSQ
EMAIL REQUEST ACCEPTED

Note: A single Sabre Virtually There email message is good for the life of a PNR
because the embedded hot link (URL) generates the itinerary from the latest
version of the PNR in Sabre. It is not necessary to retransmit a new email
message each time a PNR is changed.

Passengers should be informed to retain the original email transmitted for a

given PNR. They may view changes to their itinerary by opening the original
email message and clicking on the itinerary hot link.
Additionally, the EM command should not be used routinely in place of the
regular End Transact entry as it generates an email message each time it is
entered. The EM command should be used only after the itinerary is ready to be
viewed by the client.
In order to send an email, a PNR must contain at least one active segment and
one email address.
The EM command will not apply to Block Space Group (BSG) PNRs, or to
PNRs booked via Teletype.

Native Sabre: Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. 5
 End/Mail/Redisplay

The redisplay action code may be combined with the EM command as follows:
EMR <Enter>

Item Description
EM Primary action code
R Redisplay secondary action code

End/Mail/Priority

Some email applications recognize a high priority indicator in email messages to distinguish
messages designated as High Priority. Sabre Virtually There can optionally mark an
outgoing email message as High Priority. This option should be used appropriately and with
discretion.
The handling of High Priority email messages will vary among different incoming email
servers and email client applications.
To mark an email as High Priority, use the following entry:
EM#PH <Enter>

Item Description
EM Primary action code
# Separator
PH Priority: High

6 Native Sabre Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.
Generate Email by Name Selection

Use this entry to generate an email to the name specified in the entry only. Name selection
criteria can be included with the EM command only if the name number selected has an
associated email address in the PNR.

EM#N1.1 <Enter>
Item Description
EM Primary action code
# Separator
N1.1 First name in first name field

If the email command includes a name selection, messages will be sent to all email addresses
associated with the selected names, plus all email addresses in the PNR that are not name
associated.
For example, a PNR contains a party of 2.
1.1 Jones/Bob 2.1 Smith/Sam
You have name associated email addresses in this PNR for Bob and Sam. You also have an
email address in the PNR for Bob's secretary (no name association). If you make the entry:
EM#N1.1, an email will be sent to Bob and his secretary. No email will be sent to Sam.

Email Address Selection

Use this entry to send an email to a selected email address in a PNR. Email addresses are
numbered and may be displayed with the following entry:

EM#A3 <Enter>
Item Description
EM Primary action code
# Separator
A3 Address number 3

*PE <Enter>
If the email command includes an email address selection, messages will be sent to only those
email addresses selected.

Native Sabre: Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. 7
 Additional examples are shown below:
Format Description

EM#A1-4 Selects email addresses 1 through 4

EM#A1/2/4 Selects email addresses 1, 2 and 4

Return Receipt Request

A return receipt email may be requested to be sent to the sender, once an email is received and
read. The return receipt is returned to the From/Reply–To-email address specified in the
Arranger Profile or the FR/ override entry in the PNR.

EM#RR <Enter>
Item Description
EM Primary action code
# Separator
RR Return receipt

This feature should be used with caution as it will request a return receipt from each addressee in
the email message.
Return receipt handling varies among inbound servers and email client applications. It is possible
that your customer’s email system does not support Return Receipt functionality.
Furthermore, some email client applications generate a return receipt when new email messages
are downloaded to the email client application; while other applications do so only once the email
message is opened and viewed by the user.

The EM and EMR commands may be combined with one or more qualifiers separated by a Cross
of Loraine (#). Examples are shown below:
Format Description

EM#N1.1#A1-3 Selects name 1.1 and addresses 1 through

3

EM#A1#RR#PH Selects address 1, return receipt, and high

priority

EMR#N1-4#RR Requests redisplay, selects names 1

through 4 and return receipt

8 Native Sabre Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.
Display Email Command in History

Each email command will be logged in PNR history with the full command syntax, AAA
location, Agent Sign and Date/Time stamp. An example is shown below:

*HEM <Enter>

AEM EMN1.1
10S2 ATX*BWH 1118/10DEC05
AEM EM#PH#RR
R-P
10S2 ATX*BWH 1100/10DEC05

Native Sabre: Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc. 9
1.3 Quick Reference of Entries

Format Description
PE#JIM.WEST@WILD.COM# Add email address to PNR
*PE Display email field in PNR
PE#JIM.WEST@WILD.COM# Add email address with free text
FREE TEXT
PE#JIM.WEST@WILD.COM#-WEST/JIM Add email address to PNR with name association
PE#JIM.WEST@WILD.COM#-1.2 Add email address to PNR with name association
PE#SPECIALTYDESK@YOURAIRLINE.C Add email address with a From/Reply To override
OM#FR/-AGENT NAME
PE#JOHN.DOE@YOURMAIL.COM#TO/J Add email address with Language override
OHN¤S
EM End transaction and generate email
EMR End transaction, generate email, and redisplay PNR
EM#PH End transaction, generate email, and mark email as high
priority
EM#N1.1 End transaction, generate email, and name select
EM#A3 End transaction, generate email, and select email address
number 3 in PNR
EM#A1-4 End transaction, generate email, and select email
addresses 1 through 4 in PNR
EM#A1/2/4 End transaction, generate email, and select email
addresses 1, 2 and 4
EM#RR End transaction, generate email and request a return
receipt
EM#N1.1#A1-3 End transaction, generate email and select name 1.1 and
addresses 1 through 3
EM#A1#RR#PH End transaction, generate email, select address 1, return
receipt and high priority
EMR#N1-4#RR Ends transaction, requests redisplay, selects names 1
through 4 and return receipt
*HEM Display email command history

10 Native Sabre Virtually There Email SabreSonic Res - PNR, for HostMarch, 2007 Confidential and Proprietary Sabre Inc.