LABORATORY SERVICES for OUTPATIENTS

CITIZEN’S CHARTER

STE CLIENT ACTIVITY LABORATORY ACTIVITY DURATION OF ACTIVITY PERSON -IN- CHARGE FORMS NEEDED
P

1  Present OPD Card (Green Card) at  Check, received and print laboratory request entered 5 MINUTES Laboratory Staff Laboratory Request
Laboratory Receiving Window
 Issue Charge Slip Green Card

 Instruct to pay at Cashier’s Office Charge Slip

 Pay the corresponding fees at  Issue Official Receipt 5 minutes Cashier Staff Charge Slip
Cashier’s Office
Official Receipt

2  Present Official Receipt to receiving  Receive specimen/check acceptability of the 10 minutes Laboratory Staff Laboratory Request
window and Proceed to Blood specimen
Official Receipt
Extraction Area/Submission of
 Collect specimen
Specimen at Laboratory Receiving Charge Slip
Window  Instruct patient
 Label specimen

3  Wait for Performance of Test  Perform Test 1-2 Hours Medical Technologist Laboratory Request

*Within normal circumstances

4  Present Official Receipt  Released result 5 minutes Laboratory Staff Laboratory Results

*Releasing time for Clinical Chemistry

Result at 11am

End of Transaction TOTAL TIME: 1 hour & 25 mins - 2 hours & 25 mins