JASON Q.

LAGAPA
Riverside Poblacion, Sierra Bullones, Bohol
09774893669
jlagapa@ymail.com

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SUMMARY Enthusiastic Food Service worker with a background in fast-food, buffet style and
casual dining restaurants. Experienced in accurately taking and relaying customer
orders, ensuring customer satisfaction and helping to sustain customer retention
and loyalty. Success in working within collaborative environments to drive business
and sales goals with the ability to work with leadership to optimize workflows and
operations.
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PROFILE ●Dedicated, reliable and enthusiastic Shift Manager with strong work ethic and
the ability to build lasting client relationships.
●Experienced in operations management, sales, staffing and inventory.
●Adapt at communicating effectively with customers and staffs.
●Able to motivate colleagues to perform to their maximum potential.
●Energetic with exceptional organization, communication and time management
abilities.
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HIGHLIGHTS ●Dependable and Deadline Driven ●Detailed and Organized
●POS and Cash Handling ●Excellent multi-tasker
●Inventory oversight ●Reliable and Focus
●Professional demeanour ●Computer Proficiency
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EXPERIENCES Shift Manager (Dec.12, 2015-Dec.20, 2016)
Big Smoke Burger Restaurant Company
Riyadh, Kingdom of Saudi Arabia

●Manage inventory for all shifts and ordered supplies.

●Organize staff schedules and workloads to maximize productivity.
●Maintained total restaurant cleanliness for every shift and ensured following
shift would have a clean facility for transition.
●Answer customer service issues quickly and ensure total satisfaction from all
guests.
●Reinforced employee accomplishment and made Employee of the Month
recommendations to management.

Service Crew (Dec. 16, 2014-Dec.11, 2015)

Big Smoke Burger Restaurant Distinctive Flavor Company
Riyadh, Kingdom of Saudi Arabia

●Greeted customers coming and took orders, suggesting menu items and add-
ons to increase revenueand coordinated with kitchen on special requests.
●Clean dining area, windows and front counter.
●Monitor dining room and report any issues.
●Put up deliveries, stocking shelves, and resupplying dining area, kitchen, and
counter areas.
●Answered customers quests, brought items to tables and fetched drink refills.
 Busboy/Waiter (June 1, 2013-March 21, 2014)
FirstFoods, Food Services, Inc.
Kamayan, Dads and Saisaki, West Avenue Branch

●Work with restaurant staff to create a positive dining experience for guests.
●Alert servers when tables are in need of attention.
●Clean tables and remove dishes after guests leaves.
●Carry loads of soiled dishes to the dishwasher to be cleaned.
●Ensure availability of clean dishes, flatwares, glasses, straws, napkins, and other
dining materials.
●Be able to remain focused and on-task during busy hours.

Waiter (March 1, 2011-May 15, 2013)

Le Pensione de San Jose and Restaurant
San Jose Street, Tagbilaran City

●Provided heavily focused on customer quality service and relations to provide a

pleasant dining experience
●Ensured the cleanliness of dining area and food items before serving.
●Held responsibility of handling/serving all food items.
●Assisted others in carrying out their part of preparing/serving meals.
●Maintained serving standards and followed all regulations while
performing duties.
●Completed all cleaning, stocking and organizing tasks in assigned areas.

Service Crew (May 18, 2007-January 31, 2008)

Rose en Honey Foodline Inc. 2.
Jollibee, Island City Mall Branch, Tagbilaran City

●Take orders from customers and present them as requested.

●Provided a fine-dining experience with attentiveness and quality service.
●Engaged customers with the utmost respect and friendly manner.
●Maintained a safe and clean food environment.
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EDUCATION
COLLEGE
Holy Name University, Tagbilaran City
Bachelor of Science Major in Hotel and Restaurant Management
October 20, 2012
Service Awardee

SECONDARY
Sierra Bullones Technical Vocational High School, Salvador, Sierra Bullones, Bohol
April 08, 2006
Performing Arts and Service Awardee

INTERMEDIATE
Sierra Bullones Central Elementary School, Poblacion Sierra Bullones, Bohol
April 2, 2002
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ON-THE JOB TRAININGS
Bluewater Panglao Beach Resort
June 11, 2012-September 17, 2012 (500hrs)
Assisted the following operations: Housekeeping, F & B, and Front Office
Departments
 Amorita Resort
April 4, 2011-May 9, 2011 (288 hrs)
Assisted the following operations: Housekeeping and Kitchen Departments
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CERTIFICATES AND TRAININGS ATTENDED

●Basic Training Certificate of Completion (November 13-21, 2017)

 Personal Survival Techniques
 Fire Prevention and Fire Fighting
 Elementary First Aid
 Personal Safety and Social Responsibility
Cebu Reliable and Excellent Seafarers Training Center (CREST), Inc.
4th Flr. DG3 Corportion Bldg., 72 N. Escario St., Capitol Site, Cebu City

●Ship SecurityAwareness Training and Seafarers With Designated Security

Duties(SDSD) Certificate of Completion (Novemebr 24, 2017)
Cebu Reliable and Excellent Seafarers Training Center (CREST), Inc.
4th Flr. DG3 Corportion Bldg., 72 N. Escario St., Capitol Site, Cebu City

●SocialGraces and Protocol

December 14, 2011
Holy Name University, Tagbilaran City

●Power Dressing
March 5, 2011
Holy Name University, Tagbilaran City

●Tourism Promotions
March 5, 2011
Holy Name University, Tagbilaran City

●Challenges in Tourism Development

February 22, 2011
Holy Name University, Tagbilaran City

●Labor Education and Job Opportunities Here and Abroad

February 1, 2011
Holy Name University, Tagbilaran City

●Self-Empowerment and Emotional Intelligence

January 8, 2011
Holy Name University, Tagbilaran City

● Personality Development and Communication Skills

August 22, 2010
Cebu Crown Regency Residences, Cebu City