MAHESH SIMSON

Mobile: +917760994580/8892934141
Email: simsonmahesh@gmail.com

SUMMARY
Total 10 years of Competitive work experience in Telecom/Cloud VAS domain in Operations &
OS Administration/ Maintenance of applications, networks that includes installation,
integration, implementation and support for multi- platform Hardware and software
components in both Operating Systems, VM and networking products. The core responsibilities
includes up keep of system and network up time on a 24/7 basis.

OBJECTIVE
To continue to work in a challenging and fast paced environment, leveraging my current
knowledge and fostering creativity, with many learning opportunities. I have good
communication and presentation skills, work ethic and the ability to work under considerable
amount of pressure.

PROFILE
 Ability to quickly learn and apply new technologies within a dynamic environment
 Team oriented player, providing concise evaluations and support
 Able to take up responsibilities for the entire operational activities of given site.
 Adhere to SLA and company policies.
 Align with the company vision and establish the direction to the team.
 Ability to work independently and make decisions without direct supervision within a
dynamic environment in order to resolve customer impacting issues .
 Ability to handle the customer and fulfill their requirement
 Cloud Operations for automating, organizing, monitoring, and maintaining all Neptune
SaaS applications and systems (all cloud based systems) provided as a service offering to
utility customers with minimal supervision

PERSONAL STRENGTH
Analysis and design of various requirements, a very good logical thinking ability, a high sense of
adaptability raising to the need of the hour and willing to work dedicatedly for an organization
which rewards excellence and perfection.

EDUCATIONAL QUALIFICATION
 Master of Computer Science in 2008 Adaikala Matha College, Bharathidasan University,
Thrichy.
 Bachelor of Information Technology in 2005 NICAS, Mononmaniyam Sundaranar
University,Tirunelveli.
  RedHat Certified Engineer(RHCE) in RedHat Enterprise Linux 5 Completed (Certificate
No.805009741643302)
 ITIL FOUNDATION (2011) certification (GR750094673MS)
 Master of Business Administration in 2013 Annamalai University, Chidambaram.
 Foreign Language :- Diploma in German –A2

TECHNICAL SKILLS
 Database: MySql,Oracle,Redis DB, MongoDB
 Linux/Unix Server installation, upgradation, configuration ,maintenance
 Product Support :Java ,C ,Ruby and Python applications,SS7 protocol elements
 Web Servers: Apache, Tomcat
 Operating System: Linux, Unix, Solaris
 Cluster Suit: Redhat Cluter, Veritus Cluster, Heartbeat Manager
 HP Raid level configuration (RAID 0,1,10,5) & Storage iSCSI/NFS
 Platform : VMware,Hyper version,Open stack
 Troubleshooting L2,L3 switch and RW Load Balancer
 Protocols: Knowledge on SS7/IP,SMPP Protocol, TCP/IP,HTTP,DIAMETER ,Radius,LDAP
 Scripting :- shell,Perl, Ruby,Python
 Other tools: Wireshark, Network packet analyzer
 Network, system, application security assessment and vulnerability checking.

WORK EXPERIENCE 1
 Company Name: Mavenir Systems – Feb-2016 to till date
 Role: Senior Technical Member, Implementation and Support services- L3
 Nature of work:
 SPOC for Router/SMSC and EIR clients
 Project deployment end-to-end
 Customer handling(with leading Operator in Globe:- Vodafone Europe,AT&T,verizon,T-
Mobile,Rogers Canada,Bell,VDF Australia,
 Understanding Client Requirement and Implementing the Change Request.
 Support and implementing for All GSM,ANSI protocols product (SIP based
product,EIR,3g,4g)
 Alignment with Engineering teams for Closure of Change Request.
 Trouble shooting, installing, configuring,backup LINUX Servers.
 Providing a complete solution on Linux platforms
 Monitoring, detect, applying patches for vulnerabilities & security threats
 Password salting and complete tuning in linux
 Cloud operations for automating, organizing, monitoring
 VMware, Openstack configuration , administration for productions
 Troubleshooting and managing the applications developed in Java and C such as
Gateway, Java service creation environment, Apache tomcat, Ace Platforms etc.
 Security assessment and vulnerability checking
ONSITE PROJECT 1
 Client and Location: Orange, Jordan
 Role: Implementation of EIR and UAT
ONSITE PROJECT 2
 Client and Location: Etisalat, UAE
 Role: Implementation of EIR and UAT
PROJECT 3
 Client and Location: Vodafone, Netherland
 Role: Implementation of VHLR and UAT
PROJECT 4
 Client and Location: Vodafone, UK
 Role: Implementation of HLRP and UAT
PROJECT 5
 Client and Location: Vodafone, Netherland
 Role: Virtual STP migration and UAT
PROJECT 6
 Client and Location: Vodafone, UK
 Role: SurePay (OCS) implementation


ONSITE PROJECT 7
 Client and Location: Etisalat, UAE
 Role: Implementation of EIR and UAT

WORK EXPERIENCE 2
 Company Name: Mahindra Comviva Technologies –Bharti Telesoft(Former) – 2011 to
2016-Feb
 Role: Lead Engineer, Implementation and Support services- L3
 Nature of work:
 SPOC for SMSC/R and USSD clients
 Understanding Client Requirement and Implementing the Change Request.
 Support and implementing for All GSM protocols product (MSC,HLR,STP,GGSN,USSD,
SMSC, SMPP Client, MSDP,WAP)
 Alignment with Engineering teams for Closure of Change Request.
 Trouble shooting, installing, and configuring LINUX Servers.
 Troubleshooting and managing the applications developed in Java and C such as
Gateway, Java service creation environment, Apache tomcat, Ace Platforms etc.
  Integration, Testing and deployment of BMG, and USSD(HLR /MSC integration with
SMSC and USSD for GT Point code adding as well )
 Support for sms and WAP gateway
 Support of Database related issues and manipulation of replication and optimization.
 Installing and managing Redhat Cluster and HA Cluster
 Maintain time tracker for implementation and make sure the AT is cleared on time.
 Implement workarounds to limit customer downtime and follow up with clients and
product team so as to ensure a smooth flow of the process.
 Emergency CSR handling on a 24/7 service level, with on call support
 Track issues reported and follow up on pending cases with product team.
 Maintain test set up for final patch and Update PVG certified Patches in live and perform
UAT
 Troubleshooting, bug analyzing and fixing.
 Managing and troubleshooting L2 ,L3 Switch, Radware , VLAN creation
 Managing Storage server SAS and NAS
 Maintain proper records of daily activities which is shared among the team. Using
compass,Jira and ZOHO
 Perform SIT,UAT for new deployed applications
 Upgrade and Migration of Live systems
 Initiate conference call with all clients weekly for status update and address technical
diagnostics with in collaboration with customer and partner.
 Trainer for Applications(MSDP,SMSC,USSD) to customer and New joiners
 Major Clients/Projects :
 Vodafone ,Idea , Aircel , Indian Railway [Domestic] – SMSC/USSD/MSDP
 Tigo (Latam, Africa), ET(Europe ),Robi, Vodafone Qatar ,Maxis Malaysia [International]
 Vodacom Tanzania,Uganda,Saudi Awalnet ,Saudi STC- BMG
 MTN Group (Cameroon, Uganda, Afghanistan, Benin, Cyprus,Iran, South Africa, Yeman)
ONSITE PROJECT 1
 Client and Location: Maxis Malaysia
 Role: Implementation and support for MSDP
 Nature of work and assigned tasks:
 Implementing and Migration of platform and post migration support
 Duration : 90 days
ONSITE PROJECT 2
 Client and Location: MTN Cameroon
 Role: Implementation and support for APP SMSC with MSDP
 Nature of work and assigned tasks:
 Implementing and Migration of platform and post migration support
 Providing end to end Support for MTN Cameroon, and SPOC for all runtime
deployments, patching and all other system related activities on APP smsc platform.
 Duration: 30 Days
ONSITE PROJECT 3
  Client and Location: MTN Uganda
 Role: Onsite Support for SMSC and MSDP
Nature of work and assigned tasks:
 Providing end to end Support for MTN Uganda supporting SMSC/MSDP/USSD
deployments and SPOC for all runtime deployments, patching and all other system
related activities.
 Duration: 30 Days
ONSITE PROJECT 4
 Client and Location: Airtel Uganda
 Role: Onsite Support for USSD and SMSC
Nature of work and assigned tasks:
 Integrating new HLR and MSC on USSD and SMSC platform.
 Coordinate with Partner for troubleshooting network issues
 Duration: 30 Days
ONSITE PROJECT 5
 Client and Location: DTAG Thailand
 Role: Implementation and support for MSDP

 WORK EXPERIENCE 2
 Company Name: OnMobile Global Ltd, May 2010 – March 2011
 Role: Operations Engineer
 Nature of work:
 Experience in solving L1/L2 issues with real time mobile applications.
 Responsible for doing impact requirement analysis for implementation.
 Experience in deployment, testing and troubleshooting
 Handling deployment of Telecom VAS Product
 Tone Player Monitoring and Trouble shooting and New deployments with MSC
integration
 IVR implementation and support
 Basic L1/L2 support for CRPT and IVR platform on ss7
 Major Client :- TATA DOCOMO & Verging Mobile

WORK EXPERIENCE 3
 Company Name: ELCOT Chennai, Sep 2008 – May 2010
 Role: Linux Technical Support L1
 Nature of work:
 Installation, Configuration and upgrading of Linux OS in production servers.
 Administering the servers in Red Hat Linux platform.
 User and Group Administration in Linux
 Configuration of NFS share and assigning access permissions, auto mounting of
directories to the client machines.
 Make use of FTP server, in order to upload / download files from clients.
  Setting up Samba shares and providing access to valid users, so that users from both OS
(Windows and Linux) can access the file share.
 Knowledge in recovering OS in case of OS corrupted.
 Automating System Task writing in Shell Scripting.
 Installing and updating RPM’s from server machine by using NFS and FTP.
 Send mail Configuration
 Configuring and managing YUM.
 Networking Configuration in Linux
 Proxy server configuration and Maintenance

PERSONAL INFO
 D.O.B: 27 - Jan -1984
 Passport NO: H1744925
 Nationality: Indian
 Marital Status : Married
 Languages: English, Tamil, Malayalam,German
 Address: #273/830 ,9th Cross ,Shastri nagar, K R Road, J Nagar 7 th Block, Bangalore IND
560028.