Lodging Operations Management I

HRI 352, Section 1

Iowa State University
Dept. of Apparel, Events, & Hospitality Management
Fall 2013
Instructor: Jing Yang, M.S.
7E MacKay Hall
Email: jingyang@iastate.edu

Office Hours: Monday 2:15pm–4:15pm

Wednesday 2:15pm–3:15pm

Course Advisor: Thomas Schrier, MBA, Ph.D., CHE

5 MacKay Hall
Office Phone: 515-294-3038
Email: schriert@iastate.edu

Classroom: Kildee Hall 108: M, W, F 1:10pm–2:00pm

Textbook: Vallen, G., & Vallen, J. (2009). Check-In Check-Out: Managing Hotel Operations
(8th ed.). Upper Saddle River, NJ: Prentice Hall.
ISBN: 0-13-205967-3

Prerequisites: HRI 101 and AESHM 287

Course Overview and Description:

This course is an introduction to functional department activities and current issues of lodging
organizations with emphasis on front office and housekeeping including reservation activities and
night audit.

Course Objectives:
Upon completion of this course, a successful student should be able to:
• Identify basic functions of major operational departments in the lodging industry
• Assess the aspects of lodging operations and management with an emphasis on front office
• Analyze and evaluate current lodging operations
• Propose potential solutions to problems and issues that the lodging industry faces

Course Grading:
There will be four (4) non-cumulative exams during the semester. Quizzes may be given with or
without notice throughout the semester. Exams and quizzes cannot be made up unless the absence
is related to a documented health/safety issue, legal issue or a university approved absence.
Assignments, quizzes and exams will be assigned based on chapter readings as well as in-class
lectures and discussions. All assigned chapters are to be read. Assignments may be given
throughout the semester for the purposes of developing the skills and knowledge required for the
exams. Assignments submitted after the due date will not be accepted. Each student will be

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required to make at least two postings (one original message and one reply) to the Blackboard
online discussion board on each of the weekly topics unless otherwise noted.

Students are expected to attend each class. There is a direct correlation between students’ presence
in class and academic performance. If a student has other commitments that prevent him/her from
arriving to class on time and/or staying for the full scheduled period the student should drop the
course immediately. Attendance will be checked randomly during the semester. An absence from
class will be considered unexcused unless the student provides the instructor with proper medical,
legal and/or university approved documentation. In addition to attending classes and completing all
assignments students are expected to participate in class. Suggested methods of participation
include active involvement in class discussion, asking questions and taking part in class activities.

Blackboard Email/Syllabus Assignment 10 pts

Participation 40 pts
Quizzes/Assignments 50 pts
Exams (4) – 50 pts each 200 pts
Online Discussion (10) 100 pts
TOTAL 400 pts

364pts – 400pts A 348pts – 355pts B+ 308pts – 315pts C+ 268pts – 275pts D+

356pts – 363pts A– 324pts – 347pts B 284pts – 307pts C 240pts – 267pts D
316pts – 323pts B– 276pts – 283pts C– below 239pts F

Other Important Information:

1. Exams, quizzes, projects and assignments may be discussed on line or on campus. Blackboard is
the chosen method for updating students, providing assignments, grades and other communications.
You are expected to routinely logon to Blackboard and look for instructor updates, messages and
assignments. It is not an acceptable excuse to miss an assignment or message as a result of not
checking your Blackboard account.

2. Academic Integrity: Students are forewarned that all opportunities for violations will be closely
scrutinized and that violators will be subject to appropriate sanctions. No form of academic
dishonesty is acceptable. Academic dishonesty includes any act that violates the academic process
of the University. These acts include, but are not limited to cheating on an examination, stealing
examination questions, substituting one person for another at an examination, violating the
procedures of a national or state examination, falsifying data, destroying or tampering with or
stealing a computer program or file, and plagiarizing. Cheating includes copying computer or group
projects, interactive or in class exams or quizzes, and group work on individual projects. Cheating
also includes signing another students name to the attendance sheet or any other deceptive activity
to which points are assigned. The student that allows his/her work to be copied or does work for
another individual will be subject to the same penalty. If a student in a particular course is deemed
by the instructor to be guilty of academic dishonesty, the student may be assigned a failing grade for
the corresponding segment of the course. The instructor may also assign a failing grade for the
entire course.

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3. Academic Accommodations for Disabled Students: Please address any special needs or special
accommodations with the course instructor at the beginning of the semester or as soon as you
become aware. A request for accommodation should be presented to the instructor at least 10
business days before the date of the accommodation needed. Those seeking accommodations based
on disabilities should obtain a Student Academic Accommodation Request (SAAR) from the
Disability Resources office http://www.dso.iastate.edu/dr (515-294-7220), which is located in
Room 1076 of the Student Services Building.

4. Diversity Statement: It is the policy of the university to foster programs which promote diversity
and equal opportunity with respect to employment and education. Iowa State University does not
discriminate on the basis of race, color, creed, religion, national or ethnic origin, gender, age,
disability or veteran status.

5. Students are encouraged to contact me with any questions, concerns, or comments about the
course. The methods for doing this are through email or during office hours. Messages and written
notes left under the door, with another Iowa State University employee, faculty member, student,
etc. cannot be guaranteed. If you would like to speak with me at a time other than my scheduled
office hours, please contact me via email to set-up an appointment. Please prepare for this meeting
as you would for a meeting in the workplace, e.g., if you wish to discuss a grade you received, bring
a copy of the assignment with you, a list of questions, and be prepared to clearly communicate your
concerns to me so that we can work together to address the situation.

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I, the student undersigned, agree to abide by the terms of this syllabus for the
Fall 2013 semester of HRI 352, Section 1.

I have read and fully understand how my performance will be judged, how
my grade will be determined, and how the policies and procedures of the
university related to this course must be followed.

I also understand that the syllabus is subject to change, and that I will be
notified via Blackboard of any changes including those mandated by Iowa
State University or by the Apparel, Events, and Hospitality Management
Department Chair.

__________________________________________________
Name (Print)

__________________________________________________
Signature

__________________________________________________
Date

Return to Jing Yang no later than Friday, September 13, 2013, by the end of
class to earn credit. Any student who has not turned in this form by the final
class of the semester (December 13, 2013) will receive a failing grade for
the class.