Pag-IBig DES Installation and User Manual

PAG-IBIG DES
INSTALLATION AND
USER MANUAL
For PAG-IBIG BILLS Payment via the
LANDBANK weAccess / wePayAccess
Table of Contents
I. INSTALLATION GUIDE …..…………………………………………………………………………….…………. 1
A. Overview ……………………………………………………………………………………….…….…… 1
B. System Requirement …………………………………………………….……………….……….… 1
C. Installation ……………………...……………………………………………..……………….…….… 2
1. System Type Verification ……..…………………………………..………………….……… 2
2. Installation Proper .…………………………………………….……………….…………….… 9
II. NAVIGATION GUIDE …….…………………………………………………………………….….………….…. 18
A. Administrator’s Initial Log-in …………………………………………………….….…..……… 18
1. Header Detail Configuration ……..…………………………………………..…………..… 18
2. Create Users and Other Administrator/s ….………………………………………..… 23
B. Administrator’s Other Roles ………………………………………………………..……….…… 27
1. Edit User’s Details …………………………………………………………………….…….…... 27
2. Delete User ………………………………………………………………………………..……..... 29
3. Unlock User ID ……………………………………………………………………….…….……... 29
4. Password Resetting ……………………………………………………………..…………….… 30
5. Print List of Users / Administrators ……………………………………………..…….…. 31
C. User’s File Creation …………………………………………………………………………….…….. 33
1. Create File ………………………………………………………………………………....……….. 33
2. Edit Record …………………………………………………………………….……………………. 39
3. Delete Record ……………………………………………………………………………….…..... 40
4. Delete All Records ……………………………………………………………………………….. 40
5. Print Report …………………………………………………………………………………………. 41
6. Export / Save Report ……………………………………………………………………………. 42
7. Generate File ……………………………………………………………………………………….. 43
D. User’s Loading of Text File …………………………………………………………..……………. 45
E. Change Password ……………………………………………………………………………………… 47
1. For Administrator Access …………………………………………………………………..…. 47
2. For User Access ……………………………………………………………………………………. 48
F. Audit Trail ………………………………………………………………………………………………….. 49
1. View Audit Trail …………………………………………………………………………………….. 49
2. Delete Audit Trail ………………………………………………………………………………….. 51
3. Print Audit Trail …………………………………………………………………………………….. 52
4. Export / Save Audit Trail ………………………………………………………………………… 53
III. FAQs ………………………………………………………………………………………………… … … … … … … 55
I. PAG-IBIG DES INSTALLATION GUIDE
A. OVERVIEW
The Pag-IBIG Data Entry System (PAG-IBIG DES) is a standalone desktop application facility by
LANDBANK that addresses the need of clients who do not have the required Pag-IBIG eCollection
File Format and provide clients other options to remit their Pag-IBIG contributions/amortizations.
B. SYSTEM REQUIREMENT
TYPE MINIMUM RECOMMENDED COMMENTS
HARDWARE Processor 400 MHz 800 MHz or above
Memory 96 Mb (Client) 256 megabytes (Mb)

or above
128 Mb (Server)
Hard Disk 280 megabytes (Mb) 1 gigabyte (Gb) 32-bit version

Space
610 megabytes (Mb) 1 gigabyte (Gb) 64-bit version
Display 800 x 600 256 colors 1024 x 768 High Color

(16-bit)
SOFTWARE Operating Microsoft Windows Microsoft Windows 7

System XP Professional
Third Party Microsoft Access

Software
Microsoft .NET Framework 2.0
Crystal Report Basic Runtime for Visual Studio 2008
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C. INSTALLATION
1. System Type Verification
Verify System Type if Windows is running on a 32-bit or 64-bit version. This can be viewed
through the following steps:
Method 1:View System window in Control Panel (For Windows Vista or Windows 7)
a. Click Start , type system in the Start Search box , and then click
System in the Programs list.
b. The operating system is displayed as follows:

o For 64-bit version operating system, it appears as 64-bit Operating System in the
System type under Item.
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o For 32-bit version operating system, it appears as 32-bit Operating System in the
System type under Item.
Method 2: View System Information window (for Windows Vista or Windows 7)

a. Click Start , type system in the Start Search box , and then click
System Information in the Programs list.
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b. When System Summary is selected in the navigation pane, the operating system is
displayed as follows:
o For a 64-bit version operating system: it appears as x64-based PC in the System
type under Item.
o For a 32-bit version operating system, it appears as x86-based PC in the System

type under Item.
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Method 3: View DXDIAG window (for Windows Vista or Windows 7 or Windows XP)
a. Click “Start Up” or at the lower left screen of your desktop.

b. Type “DXDIAG” on Search programs and files box and press enter.
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c. “DirectX Diagnostic Tool” screen will appear. Please take note of the system type.
Method 4: View System Properties in Control Panel (for Windows XP)
a. Click Start , and then click Run .

b. Type sysdm.cpl, and then click OK.
c. Click the General tab. The operating system is displayed as follows:

o For a 64-bit version operating system: Windows XP Professional x64 Edition
Version < Year> appears under System.
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o For a 32-bit version operating system: Windows XP Professional Version <Year>

appears under System.
Note <Year> is a placeholder for a year.
Method 5: View System Information window (for Windows XP)
a. Click Start , and then click Run .

b. Type winmsd.exe, and then click OK.
Page 7 of 62
c. When System Summary is selected in the navigation pane, locate Processor under Item in
the details pane. Note the value.
o If the value that corresponds to Processor starts with x86, the computer is running a
32-bit version of Windows.
o If the value that corresponds to Processor starts with ia64 or AMD64, the computer
is running a 64-bit version of Windows.
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2. Installation Proper
a. Proceed to the contents of the CD/installer and open the Pag-IBIG DES v.2.2.0 folder.
b. Open the PAG-IBIG DES Installer folder.
c. Open the pre-req folder.
d. The pre-req folder contains installers for Crystal Report Runtime for Visual Studio 2008 and
Microsoft .NET Framework. These software applications are needed to be installed prior to the
installation of the PAG-IBIG DES.
Please see installation procedure of the said applications below:
I. Microsoft .NET Framework

1) The pre-req folder contains the Microsoft .NET Framework for Visual Studio 2008
Installer. The installer to be used will depend on the system type of the computer.
i. For 32-bit, double click dotnetfx.exe
ii. For 64-bit, double click NetFx64.exe
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2) Click “Next” to install the Microsoft .NET Framework 2.0
3) Tick the check box “I accept the terms of the License Agreement” then click “Install” to
proceed with the installation
4) Wait for a few minutes to finish the installation.
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5) Click "Finish".
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II. Crystal Report Runtime for Visual Studio 2008
1) The pre-req folder also contains the Crystal Report Runtime for Visual Studio 2008
Installer. Double click “CRRedist2008_x86.msi” to run Crystal Report. This is for both 32-
bit and 64-bit OS.
2) The following window will appear:
3) Wait for a few minutes to finish the installation:
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4) To verify if Crystal Report installation is successful, go to Start>Control Panel>Add
Remove Programs.
5) Crystal Reports Basic Runtime for Visual Studio 2008 appears under currently installed
programs.
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e. Once Crystal Reports has been installed, click back button on the upper left window to
return to the contents of Pag-IBIG DES Installer folder.
f. Copy PAG-IBIG DES folder.
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g. Go to “My Computer” or “Computer” as illustrated below:
h. Double click Drive C:
i. Right click and select Paste. The PAG-IBIG DES folder is now copied to your Drive C:.
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j. Go back to the contents of the CD / installer. Click back button on the upper left window to
return to the contents of PAG-IBIG DES v.2.2.0 folder.
k. Copy PAG-IBIG DES.exe.
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l. Paste on Desktop. The PAG-IBIG DES.exe is now copied in your Desktop.
m. Remove the CD / installer from the disc drive.

n. User may now double click the PAG-IBIG DES.exe file copied in the desktop and log-in in the
PAG-IBIG DES.
Page 17 of 62
II. PAG-IBIG DES NAVIGATION GUIDE:
A. Administrator’s Initial Log-in
The PAG-IBIG DES has two users with their corresponding functions and access as follows:
USERS FUNCTIONS
1. “Administrator”  Perform the following user management
functions:
o Enrolls and deletes Users and other
Administators of the PAG-IBIG DES
o Unlocks User IDs
o Resets Passwords
o Print list of Users/Administators
 Defines the Header Detail
2. “User”  Encodes employee’s details

 Generates collection text files
 Loads and/or edit a previously-generated
collection text file
Upon successful installation of the PAG-IBIG DES, the Administrator will perform the following:
1. Header Detail Configuration:
a. Go to desktop and double click PAG-IBIG DES.exe.
b. PAG-IBIG DES log-in screen will appear. Input default User ID “admin” and default password
“Password”. Then click “Submit” button.
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II. PAG-IBIG DES NAVIGATION GUIDE: Administrator’s Initial Log-in
c. The system will request for a new password. Click “OK” button to proceed.
d. Enter existing password in Current Password field (i.e. Password) then nominate a new
password. The New Password should contain a minimum of 6 up to a maximum of 16 alpha
and numeric characters. Click “Submit” button when done.
e. The following message prompt will appear after a successful change of password. Click
“OK” button to proceed.
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f. The following screen will appear after clicking the “OK” button.
g. Select Header Detail Configuration then click “Submit” button.
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h. Input header details as indicated in the “Institution Profile” submitted by the client. After
completing the required fields, click “Save” button.
i. The following message prompt will appear indicating that the details are successfully saved.
Click “OK” button to proceed.
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j. To return to previous menu, click the “Cancel” button.
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2. Create Users and Other Administrator/s
a. From the Main Menu of the Administrator’s access, select “Administration” then click
“Submit” button.
b. Click “Add” button to create additional User.
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c. Nominate User ID and fill-out the required fields. User ID must contain a minimum of 4 up
to a maximum of 16 characters. Select “User” in User Level drop-down selection then click
“Submit” button once completed.
d. The following message prompt will appear indicating that the user has been added. Click the
“OK” button.
e. Click ADD button if you wish for another User or Administrator to be added.
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f. Once all Users/Administrators have been added, click the “Exit” button.
g. In the “Main Menu”, click the “Exit” button.
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h. Click the “Yes” button to confirm ending of session. This will automatically close the PAG-
IBIG DES.
i. The User created by the Administrator may now log-in to the PAG-IBIG DES to start creating
a collection text file.
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B. Administrator’s Other Roles
1. Edit User’s details
a. To locate for enrolled User ID, input User ID as search criteria and click "Search" button.
b. Highlight User by clicking the left button beside the User ID as shown below then click
“Edit” button.
Page 27 of 62
II. PAG-IBIG DES NAVIGATION GUIDE: Administrator’s Other Roles
c. You may now edit User Level, Last Name, First Name and Middle Name only. Click
“Submit” once done.
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2. Delete User
a. Highlight User as shown below then click “Delete” button.
b. Click “Yes” button to confirm deletion of the selected user.
3. Unlock User ID
a. Highlight User as shown below then click “Unlock” button.
Page 29 of 62
b. Click “Yes” button to confirm unlocking of the User ID.
c. The following message prompt will appear confirming that the User ID was successfully
unlocked.
4. Password Resetting
a. Highlight User as shown below then click “Reset Password” button.
Page 30 of 62
b. Click “Yes” button to confirm resetting of password.
c. The following message prompt will appear confirming that password resetting was
successful. Default password to be used by the User is “Password”.
5. Print List of Users

a. To print list of users, click the “Print” button and double click “Print Report” icon from
Print Preview.
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To exit from the Administration menu, click “Exit”button or “Close” button. The system will be
redirected to Main Menu.
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C. User’s File Creation
1. Create File
a. Go to desktop and double click PAG-IBIG DES.exe.
b. Log-in using the newly created User credentials. Default password is “Password”.
c. New password will be required after initial log-in.
Page 33 of 62
III. PAG-IBIG DES NAVIGATION GUIDE: User’s File Creation
d. Enter existing password in Current Password field (i.e. Password) then nominate a new
password. The New Password should contain a minimum of 6 up to a maximum of 16 alpha
and numeric characters. Click "Submit" button when done.
e. The following message prompt will appear after a successful change of password. Click “OK”
button to proceed.
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f. On Main Menu, select “Data Entry” then click “Submit” button.
g. On Select Employer ID, click the drop-down button then select the appropriate Employer ID.
Page 35 of 62
h. Click the “Search” button.
i. Enter Period Covered and select appropriate Pay Type of the collection file to be created
(MC-Member’s Contribution, ST- Short Term Loan, CL-Calamity Loan). Click “Next” button to
proceed.
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j. Enter details under “Add Record”. Please avoid using special characters (e.g. “;-+=*) as this
will cause the file to be invalid.
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k. Once done, click “Save” button to add record.
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2. Edit Record
a. To edit the added record, highlight the details by clicking the button on the left side of the
record as shown below. Then click the “Edit” button. User may now edit the details of the
record in the designated fields.
b. Proceed with editing the details. Once done, click "Save" button.
Page 39 of 62
3. Delete Record
a. To delete a record, highlight the details by clicking the button on the left side of the record
as shown below. Then click the “Delete” button.
4. Delete All Records
a. To delete all records, click the “Delete All” button.
Page 40 of 62
5. Print Report
a. To print the payment details / report, click “Print” button.
b. Click “Print Report” icon.
Page 41 of 62
6. Export / Save Report
a. Click “Print button”.
b. Click “Export Report” icon.
Page 42 of 62
c. Select the desired file format in the “Save as type” drop down menu and save the file in the
preferred destination / folder
d. The following message will appear to indicate successful exporting/saving of the file.
7. Generate File
a. Click “Generate File” button to export the collection text file which will be uploaded to the
weAccess / wePayAccess.
Page 43 of 62
b. Select destination where the file will be saved. Please limit file name to twenty-three (23)
characters only and avoid using special characters (e.g. “;-+=*) in the filename as this will
cause the file to be invalid. It is highly recommended that the file shall be saved in a folder
located in the DESKTOP or DRIVE C:.
c. The user may now upload the file in the weAccess / wePayAccess.
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D. User’s Loading of Text File
1. Click “Browse” button in the User DATA ENTRY screen
2. Select the file to be uploaded and click “Open” button.
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III. PAG-IBIG DES NAVIGATION GUIDE: User’s Loading of Text File
3. Click “Load” button.
4. The records will populate once file has been loaded.
5. The records can be edited and deleted once loaded. These can also be printed by clicking
the “Print” button. They can also be generated in a new text file by clicking the “Generate
File” button.
Page 46 of 62
E. Change Password
1. For Administrator Access:
a. From the PAG-IBIG DES main menu, click “Change Password” and then “Submit”.
b. Enter the current password and the nominated new password. Click Submit.
c. The system will prompt that the password has been successfully changed. Click “Ok” to
return to Main Menu.
Page 47 of 62
III. PAG-IBIG DES NAVIGATION GUIDE: Change Password
2. For User Access:

a. From the PAG-IBIG DES main menu, click Change Password:
b. Enter the current password and the nominated new password. Click Submit.
c. The system will prompt that the password has been successfully changed. Click “Ok” to
return to Main Menu.
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F. Audit Trail
Audit Trail allows the User to view the application User’s activities. This module allows the User to
view, delete and print Audit Trail.
1. View Audit Trail

a. To view Audit Trail, select “Audit Trail” in the Main Menu screen and clicking “Submit”
button.
b. In the Audit Trail screen, input the desired date range and User ID.
For User ID, filter options may be for:
a. Specific User ID; or,
b. All users.
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III. PAG-IBIG DES NAVIGATION GUIDE: Audit Trail
c. Click “View” button to view Audit Trail-All User Report or Audit Trail-Per User Report which
includes the User ID, Activity Date and Time, Activity and Remarks.
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2. Delete Audit Trail

a. To Delete Audit Trail, highlight the record to be deleted by clicking left button beside the
record.
b. Click “Delete” button.
c. System will prompt confirmation of deletion of User. Select “Yes” button to confirm.
d. The system will confirm the deletion of the record.
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3. Print Audit Trail

a. To print Audit Trail, click “Print” button.
b. Click the “Print Report” icon.
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4. Export/Save Audit Trail

a. Click “Print” button.
b. Click the “Export Report” icon.
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c. Save the file in the preferred destination / folder.
d. The following message will appear to indicate successful exporting/saving of the file.
Page 54 of 62
III. FAQs
1. What will we do if the ADMINISTRATOR’s access is locked?
Another ADMINISTRATOR can unlock the User ID and reset the Password. Default password
after resetting is “Password”.
However, if there is only one administrator, the following procedure will be done by the
LANDBANK Servicing Branch:
a. Click the Start Menu and proceed to “Computer”.
b. Double-click Local Disk / Drive C:
c. Click/Select on the PAG-IBIG DES folder
d. Delete the PAG-IBIG DES folder located in Drive C:
e. Copy new PAG-IBIG DES folder to Drive C: from installer
f. Retry log-in with default ID “admin” and default password “Password”
2. What will we do if the following errors are encountered?
a. “'C:\Pag-IBIG DES\Database\Null1.mdb' is not a valid path.”
1) Please ensure that the “PAG-IBIG DES” folder is copied to Drive C: and not the
“PAG-IBIG DES Installer” folder
2) Check “PAG-IBIG DES” folder permissions located in Drive C: by performing the

following:
a. Click button located in the lower left of your desktop.
b. Select “Computer”
Page 55 of 62
III. FAQs
c. Double-click on Drive C:
d. Right-click on the PAG-IBIG DES folder and select properties.
e. Go to “Security” tab and make sure that the windows user currently
logged-in has the appropriate permission to access the folder.
Otherwise, check “Allow” on full control.
Page 56 of 62
III. FAQs
b. Error in uploading. "Invalid Header Record".
This error is encountered when the PAG-IBIG BRANCH CODE and/or EMPLOYER ID
are/is not the same with the details enrolled in the weAccess / wePayAccess. Please
coordinate with your LBP Servicing Branch to inquire the PAG-IBIG BRANCH CODE
and EMPLOYER ID enrolled in the weAccess / wePayAccess. The LBP Servicing
Branch will confirm with the LANDBANK’s Systems Implementation Department for
the said details.
Should the PAG-IBIG BRANCH CODE and/or EMPLOYER ID defined in the PAG-IBIG
DES HEADER DETAIL CONFIGURATION are/is not the same with the details in
weAccess / wePayAccess, please perform the following procedure:
1) Log-in Administrator ID “admin”.
Page 57 of 62
III. FAQs
2) Choose “Header Detail Configuration” then click “Submit” button.
3) Select Employer ID to edit in the drop down menu, then click "Search" button. If
no Employer ID was defined, please refer to Header Detail Configuration of this
manual (Page 10).
Page 58 of 62
III. FAQs
4) Click "Edit" button to edit selected Employer ID.
5) Once editing is completed, click “Save” button to save the changes made.
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III. FAQs
6) User logs-in to the PAG-IBIG DES.
7) User selects the new/corrected EMPLOYER ID and clicks “Search” button.
8) User inputs the Period Covered and Pay Type and clicks “Submit” button.
9) User can create a new file or load the old/rejected file (by weAccess /
wePayAccess) in the PAG-IBIG DES.
10) User generates the file and loads in the weAccess / wePayAccess.
c. Error encountered after clicking “Print” button
This error is caused by non-installation/incorrect installation of Crystal Reports.

Please install / re-install Crystal Reports (see page 4 of this manual).
d. “Invalid File”
This error is caused by special characters (e.g. -, _, ñ, Ñ, *, “) found in the file,
filename, or file folder. Please delete the special characters and try re-uploading
the file.
e. Error while inserting new record.

Please check and ensure that the file name has only 23 characters and re-try
uploading the file (e.g. 12345678901234567890123.txt).
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III. FAQs
f. Error after Admin has logged-in with default password:
Please perform the following procedure:
1) Go to PAG-IBIG DES folder in drive C:\

2) Right click and go to Properties
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III. FAQs
3) Go to security tab; make sure that the User has permission to access the folder.
If not, check “Allow” on full control.
Page 62 of 62

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PAG-IBIG DES

Memory 96 Mb (Client) 256 megabytes (Mb)

Hard Disk 280 megabytes (Mb) 1 gigabyte (Gb) 32-bit version

Display 800 x 600 256 colors 1024 x 768 High Color

SOFTWARE Operating Microsoft Windows Microsoft Windows 7

Third Party Microsoft Access

Crystal Report Basic Runtime for Visual Studio 2008

b. The operating system is displayed as follows:

Method 2: View System Information window (for Windows Vista or Windows 7)

o For a 32-bit version operating system, it appears as x86-based PC in the System

a. Click “Start Up” or at the lower left screen of your desktop.

Method 4: View System Properties in Control Panel (for Windows XP)

a. Click Start , and then click Run .

c. Click the General tab. The operating system is displayed as follows:

o For a 32-bit version operating system: Windows XP Professional Version <Year>

Note <Year> is a placeholder for a year.

Method 5: View System Information window (for Windows XP)

a. Click Start , and then click Run .

b. Open the PAG-IBIG DES Installer folder.

c. Open the pre-req folder.

Please see installation procedure of the said applications below:

I. Microsoft .NET Framework

4) Wait for a few minutes to finish the installation.

2) The following window will appear:

3) Wait for a few minutes to finish the installation:

f. Copy PAG-IBIG DES folder.

h. Double click Drive C:

k. Copy PAG-IBIG DES.exe.

m. Remove the CD / installer from the disc drive.

2. “User”  Encodes employee’s details

1. Header Detail Configuration:

a. Go to desktop and double click PAG-IBIG DES.exe.

g. Select Header Detail Configuration then click “Submit” button.

j. To return to previous menu, click the “Cancel” button.

2. Create Users and Other Administrator/s

b. Click “Add” button to create additional User.

g. In the “Main Menu”, click the “Exit” button.

b. Click “Yes” button to confirm deletion of the selected user.

b. Click “Yes” button to confirm unlocking of the User ID.

b. Click “Yes” button to confirm resetting of password.

5. Print List of Users

a. Go to desktop and double click PAG-IBIG DES.exe.

c. New password will be required after initial log-in.

f. On Main Menu, select “Data Entry” then click “Submit” button.

h. Click the “Search” button.

k. Once done, click “Save” button to add record.

4. Delete All Records

a. To delete all records, click the “Delete All” button.

a. To print the payment details / report, click “Print” button.

b. Click “Print Report” icon.

6. Export / Save Report

a. Click “Print button”.

b. Click “Export Report” icon.

2. Select the file to be uploaded and click “Open” button.

3. Click “Load” button.

4. The records will populate once file has been loaded.

2. For User Access:

1. View Audit Trail

2. Delete Audit Trail

d. The system will confirm the deletion of the record.

3. Print Audit Trail

b. Click the “Print Report” icon.