Republic of the Philippines

Department of Education
Region VII, Central Visayas
Division of Bohol

GRADE 9/11 – TVE/TLE (Computer System Servicing)

FIRST QUARTER
LEARNING ACTIVITY NO. 1
Type of Activity: Concept Notes/Exercises

Activity Title: Work order and standard operating procedures

Learning Competency: Obtain work instruction in accordance with standard operating procedures TLE_IACSS9-12AQS-Ia-1

Learning Target: To obtain work instructions in accordance with standard operating procedures
References:

CONCEPT NOTES
1. WORK ORDER
A work order is an order received by an organization from a customer or client, or an order created internally within the organization. A work
order may be for products or services.
A "Work Order" sometimes is used in place of an "Invoice" or "Statement" and presented for payment requests.
In a manufacturing environment, a work order is converted from a sales order to show that work is about to begin on the manufacture, building or
engineering of the products requested by the customer. In a service environment, a work order can be equivalent to a service order where the WO records
the location, date and time the service is carried out and the nature of work that is done. The type of personnel (e.g. job position) may also be listed on the
WO. A rate (e.g. $/hr, $/week) and also the total amount of hours worked and total value is also shown on the work order.
A work order may be a maintenance or repair request from students, faculty or staff in a university.
Orders received from outside an organization are often dispatched (reviewed and scheduled) before being executed. Work orders may be for preventive
maintenance
Contractors may use a single job work order and invoice form that contains the customer information, describes the work performed, lists charges
for material and labor, and can be given to the customer as an invoice.
A job order is an internal document extensively used by projects-based, manufacturing, building and fabrication businesses. A job order may be for
products and/or services. In a manufacturing environment, a job order is used to signal the start of a manufacturing process and will most probably be
linked to a bill of material. Hence, the job order will probably state:

1. the quantity of the product to be manufactured, built or fabricated

2. the amount of raw material to be used, its price and amount
3. the types of labor required, rate (per hour or per unit) and amount
4. the machine utilization for each machine during the routing process, its rate and amount
In a service environment, a job order cannot be the equivalent to a work or service order where the job order records the location, date and time the
service is carried out and the nature of service that was carried out, the work order does not. The type of personnel (e.g. job position) may also be listed
on the job order. A rate (e.g. $/hr, $/week) and also the total amount of hours worked and total value is also shown.
2. STANDARD OPERATING PROCEDURE
An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations,
provincial laws or even just your own standards for running your business. Any document that is a “how to” falls into the category of procedures.
EXERCISE # 1
I. Directions: Give your definition of work instruction in the following:
1. Manufacturing company
2. Service environment
3. At home
II. Arrange the procedure to perform the work instructions properly:
A. Turning on computer
______ Done!
______ Find the ‘Power On’ button of PC and Laptop on button
______ Log in account
______ Push the button.
B. Turning off computer
_______ If you've left any programs running or documents open, you'll get a message
_______ Click the 'Windows' button at the bottom left-hand corner of your screen.
_______ Done!
_______ Click Shut down