"Those who enter to buy, support me. Those who come to flatter, please me.

Those
who complain, teach me how I may please others so that more will come. Those only
hurt me who are displeased but do not complain. They refuse me permission to
correct my errors and thus improve my service." Retail Pioneer Marshall Field

“Those who enter to buy, support me. Those who come to flatter, please me.”
Those people who choose my company and decide to purchase product support me to keep
going, they do support my business. Those people who satisfied with my product, it makes me
really happy because I know what I am doing now is right, that make my customer glad.

“Those who complain, teach me how I may please others so that more will come.”
Those people who complain with me let me know where to fix, and do not make the same
mistake at first, I know what customer care about, I can know how to make customer satisfied in
that way there will be more and more customer come, I will not lose any of them.

“Those only hurt me who are displeased but do not complain. They refuse me permission to
correct my errors and thus improve my service”
Those people who really hurt me is not who does not like my product, are those people not
happy with my service or my product and they do not want to tell me who does not want to
share their experience with me. That action blocks my way to success, because I cannot know
where to improve and fix the error.

I do really agree what he said, not only because he is really success on business, but
what he said had the deep meaning that we need to discover and learn from him.

two or three paragraphs telling why following a win/win philosophy

rather than the customer is always right philosophy would make
sense not only for return business but would most likely be
economically sound even if you lose money on one transaction.
Customer is always right, is customer always right? If customer
servers always have this thought, then they will always think that
they are the one who lose most. Customer is not always right, that’s
the slogan that make customer feel they have our respect, instead
of keeping apologize and not understanding what they want or what
went wrong of the product even don’t know why they yelling at you,
trying to understanding things in their view. By knowing what they
need company are able to improve and there will be more and more
people know the company.
Lose one transaction may help you to win the rest of 99
transactions, once you know why the customer not being satisfied
you are able to make some change between your products or your
customer service. “Failure is the mother of success” once you know
where you get fail you get the chance to win more in the future.
That is way more better you sell 100 products and lose all of that.
And the 99 people will tell their friend by word of mouth, you will win
more than what you image.