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ISAM Privacy Considerations

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Release 6.0

ISAM Privacy Considerations

3HH-15404-AAAA-UAZZA

Issue: 02 September 2018

Nokia — Proprietary and confidential Use pursuant to applicable agreements

ISAM Privacy Considerations

Nokia is a registered trademark of Nokia Corporation. Other products and company names mentioned herein may be trademarks or tradenames of their respective owners.

The information presented is subject to change without notice. No responsibility is assumed for inaccuracies contained herein.

© 2018 Nokia.

Contains proprietary/trade secret information which is the property of Nokia and must not be made available to, or copied or used by anyone outside Nokia without its written authorization. Not to be used or disclosed except in accordance with applicable agreements.

ISAM Privacy Considerations

Table of contents

1

ISAM legal and data privacy information

5

1.1

Purpose

5

1.2

Data privacy

5

1.2.1

Privacy rules

5

1.2.2

Privacy impact assessment

6

ISAM Privacy Considerations

ISAM Privacy Considerations

ISAM legal and data privacy information

1 ISAM legal and data privacy information

1.1 Purpose

1.2 Data privacy

1.1 Purpose

This chapter describes legal and data privacy information for the ISAM product family.

The information shall not be interpreted as a specification, modification, or amendment to the specification, or additional or other warranty of any kind. In case of discrepancy between this document and product specification or terms and conditions of the valid supply agreement between Nokia and the customer, the supply agreement and product specification shall always prevail over this document.

1.2 Data privacy

1.2.1 Privacy rules

Nokia intends to serve our customers with innovative offerings while complying with privacy rules, and enable our customers to satisfy legal and social privacy requirements.

The development of products, systems, and solutions according to Nokia processes ensures the following:

respect of end-user privacy

compliance with privacy laws

makes it simple and straightforward for Nokia customers to build privacy-respecting services

offer enhanced protection against unintended use

Nokia strives to perform the following:

provide products with design and features that enable its operator customers to comply with their privacy obligations

use reliable and trustworthy methods, that is, no security breaches

ensure that Nokia products respect the privacy of end-users

ISAM legal and data privacy information

ISAM Privacy Considerations

1.2.2 Privacy impact assessment

A privacy impact assessment analyzes what subscriber personal data the product supports and what is the effect of potential breaches.

Subscriber personal data is information relating to an identified or identifiable natural person.

Some applications support the export and backup of application data. If the application data contains subscriber personal data, then this subscriber personal data is also exported.

Table 1 describes the data that ISAM collects and stores. Table 2 describes the safeguards that are in place to protect data privacy.

Table 1

that are in place to protect data privacy. Table 1 Note — The information in Table

Note — The information in Table 1 and Table 2 is applicable to the current release and all earlier releases.

ISAM data privacy strategy

Data type

Collected by

Purpose of data collection

Stored by

Retention period

Processed

MSISDN

Phone number

Data is needed for:

By default data is stored

Data is retained as long as the customer

Yes

in:

traffic signaling

clarify the number of caller and callee

Server database

(H.248)

record is active. If there are system

Data is collected from:

ISAMV database (SIP)

backups, data may be retained after a customer record is

server

TL1/CLI outputs

inactive.

configuration

xHUB CLI

signaling from

outputs

server

Wireshark output

DB backup

See note (1)

LT packet dump

LT FDB tables

Syslog

CDR or other charging data

Call Detail Record or other charging related data.

Data is needed for:

The record file can be

Data is retained as long as the customer record is active. If there are system backups, data may be retained after a customer record is inactive.

Yes

Information statistics

stored on the disk of NT or transferred to specific

 

ISAM-V can record 15min statistic of call that contains caller number, callee number, and time.

FTP server, which is

configured by the CLI.

record 15 min statistic of call

Data is collected from each call data.

(1 of 3)

ISAM Privacy Considerations

ISAM legal and data privacy information

Data type

Collected by

Purpose of data collection

Stored by

Retention period

Processed

Phone call

Phone call voice data

Data is needed for:

ISAM-V does not store

No

N/A

voice data

ISAM-V can copy the voice data and transfer it to a fixed IP and port.

Lawful intercept

audio data.

copy received and transmitted audio and insert into RTP packets

 

Data is collected from the audio that is received and transmitted by ISAM-V.

IP address

IP address of customer device

Data is needed for:

By default, data is stored

Data is retained as long as the customer

Yes

in:

 

traffic signaling

identifying network devices at network layer by IP address is a part of the IP protocol

TL1/CLI outputs

xHUB CLI outputs

Wireshark output

record is active. If

there are system

backups, data may be

retained after a

DB backup

customer record is

LT packet dump

inactive.

See note (1)

LT FDB tables

Syslog

NT / LT log

MIB output

IPDR records on collector

Prozone

Trace and debug output

MAC address

MAC address of customer device

Data is needed for:

By default, data is stored

Data is retained as long as the customer

Yes

in:

 

traffic forwarding

identifying network devices at data link layer by MAC address is a part of the IP protocol

TL1/CLI outputs

xHUB CLI outputs

Wireshark output

record is active. If

there are system

backups, data may be

retained after a

DB backup

customer record is

LT packet dump

inactive.

See note (1)

LT FDB tables

Syslog

NT / LT log

MIB output

IPDR records on collector

Prozone

Trace and debug output

(2 of 3)

ISAM legal and data privacy information

ISAM Privacy Considerations

Data type

Collected by

Purpose of data collection

Stored by

Retention period

Processed

ONU ID

ID of customer end equipment

Data is needed for:

By default data is stored

Data is retained as long as the customer

Yes

in:

 

traffic forwarding

identifying customer end user device for service provisioning

TL1/CLI outputs

xHUB CLI outputs

Wireshark output

record is active. If

there are system

backups, data may be

retained after a

DB backup

customer record is

See note (1)

LT packet dump

inactive.

LT FDB tables

Syslog

NT / LT log

MIB output

IPDR records on collector

(3 of 3)

Notes

(1)

Data is collected from the network element for configuration, monitoring, and management. Data enters Nokia for processing as part of technical support contractual obligations.

Table 2

ISAM data privacy safeguards

Data type

Access restricted

Anonymization

Password protected

by role

support

MSISDN

Yes

No

Yes

CDR or other charging data

Yes

No

Yes

Phone call voice data

Yes

No

Yes

IP address

Yes

No

Yes

MAC address

Yes

No

Yes

ONU ID

Yes

No

Yes

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