Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Communication
September 2014
niv@ppm-manajemen.ac.id
Why should you CARE
about the way you
communicating?
Because it’s your
career
on the line!
Employer’s
Expectation
It’s also important for
your company.
Find out why!
relationship influence productivity
earlier decision
financial
warning making
marketing engagement
Communication in Organization: Formal
Communication in Organization:
Informal
Let’s play a
communication
game!
Communication Process: 1
Sender produces
message in a
medium
Communication Process: 4
Sender transmits
message through a
channel
Communication Process: 5
Audience(s)
receives the
message
Communication Process: 6
Audience(s)
decodes the
message
Communication Process: 7
Audience(s)
responds to the
message
Communication Process: 8
Audience(s)
provides feedback
to the sender
Feedback
Potential problems:
Solutions:
Solutions:
Analyze what can go wrong
(potential problems) in the
process, and propose
solutions to address the
potential problems.
BizComm 1.0 BizComm 2.0
Content Listening
Critical Listening
Active
Listening
Empathic Listening
The Process of Listening
Physical elements
Selective listening
Short attention span
Prejudgment and defensiveness
Little common ground
Focus on the
Lower barriers of
speaker &
physical Be open minded
analyze what
reception
you hear
Improve your
Write down
memory
Nonverbals vs Verbals
Recognizing Nonverbal Communication
Chapte
Business Communication Today, 9e © Prentice Hall, 2008 r 2 - 33
Recognizing Nonverbal Communication
Chapte
Business Communication Today, 9e © Prentice Hall, 2008 r 2 - 34
Recognizing Nonverbal Communication
Chapte
Business Communication Today, 9e © Prentice Hall, 2008 r 2 - 35
Maximizing Nonverbal Communication
Skills