HOW TO WIN FRIENDS AND INFLUENCE PEOPLE

BY - DALE CARNEGIE

(NOTES PREPARED BY - ER. AVINASH SINGH)

Eight Things This Book Will Help You Achieve

• 1. Get out of a mental rut, think new thoughts, acquire new visions, discover new ambitions.

• 2. Make friends quickly and easily.

• 3. Increase your popularity.

• 4. Win people to your way of thinking.

• 5. Increase your influence, your prestige, your ability to get things done.

• 6. Handle complaints, avoid arguments, keep your human contacts smooth and pleasant.

• 7. Become a better speaker, a more entertaining conversationalist.

• 8. Arouse enthusiasm among your associates.

Part 1 - Fundamental Techniques In Handling People

• 1 - "If You Want to Gather Honey, Don't Kick Over the Beehive"

• Principle 1 Don't criticize, condemn or complain.

• 2 - The Big Secret of Dealing with People

• Principle 2 Give honest and sincere appreciation.

• 3 - "He Who Can Do This Has the Whole World with Him. He Who Cannot, Walks a Lonely Way"

• Principle 3 Arouse in the other person an eager want.

Part 2 - Six Ways To Make People Like You

• 1 - Do This and You'll Be Welcome Anywhere

• Principle 1 - Become genuinely interested in other people.

(NOTES PREPARED BY - ER. AVINASH SINGH) 1

 • 2 - A Simple Way to Make a Good Impression

• Principle 2 - Smile.

• 3 - If You Don't Do This, You Are Headed for Trouble

• Principle 3 - Remember that a person's name is to that person the sweetest and most important
sound in any language.

• 4 - An Easy Way to Become a Good Conversationalist

• Principle 4 - Be a good listener. Encourage others to talk about themselves.

• 5 - How to Interest People

• Principle 5 - Talk in terms of the other person's interests.

• 6 - How To Make People Like You Instantly

• Principle 6 - Make the other person feel important-and do it sincerely.

Part 3 - Twelve Ways To Win People To Your Way Of Thinking

• 1 - You Can't Win an Argument

• Principle 1 - The only way to get the best of an argument is to avoid it.

• 2 - A Sure Way of Making Enemies—and How to Avoid It

• Principle 2 - Show respect for the other person's opinions. Never say, "You're wrong."

• 3 - If You're Wrong, Admit It

• Principle 3 - If you are wrong, admit it quickly and emphatically.

• 4 - The High Road to a Man's Reason

• Principle 4 - Begin in a friendly way.

• 5 - The Secret of Socrates

• Principle 5 - Get the other person saying "yes, yes" immediately.

• 6 - The Safety Valve in Handling Complaints

• Principle 6 - Let the other person do a great deal of the talking.

(NOTES PREPARED BY - ER. AVINASH SINGH) 2

 • 7 - How to Get Co-operation

• Principle 7 - Let the other person feel that the idea is his or hers.

• 8 - A Formula That Will Work Wonders for You

• Principle 8 - Try honestly to see things from the other person's point of view.

• 9 - What Everybody Wants

• Principle 9 - Be sympathetic with the other person's ideas and desires.

• 10 - An Appeal That Everybody Likes

• Principle 10 - Appeal to the nobler motives.

• 11 - The Movies Do It. Radio Does It. Why Don't You Do It?

• Principle 11 - Dramatize your ideas.

• 12 - When Nothing Else Works, Try This

• Principle 12 - Throw down a challenge.

Part 4 - Nine Ways To Change People Without Giving Offence Or Arousing Resentment

• 1 - If You Must Find Fault, This Is the Way to Begin

• Principle 1 - Begin with praise and honest appreciation.

• 2 - How to Criticize—and Not Be Hated for It

• Principle 2 - Call attention to people's mistakes indirectly.

• 3 - Talk About Your Own Mistakes First

• Principle 3 - Talk about your own mistakes before criticizing the other person.

• 4 - No One Likes to Take Orders

• Principle 4 - Ask questions instead of giving direct orders.

• 5 - Let the Other Man Save His Face

• Principle 5 - Let the other person save face.

• 6 - How to Spur Men on to Success

(NOTES PREPARED BY - ER. AVINASH SINGH) 3

 • Principle 6 - Praise the slightest improvement and praise every improvement. Be "hearty in your
approbation and lavish in your praise."

• 7 - Give the Dog a Good Name

• Principle 7 - Give the other person a fine reputation to live up to.

• 8 - Make the Fault Seem Easy to Correct

• Principle 8 - Use encouragement. Make the fault seem easy to correct.

• 9 - Making People Glad to Do What You Want

• Principle 9 - Make the other person happy about doing the thing you suggest.

Part 5 - Seven Rules For Making Your Home Life Happier

1 - How to Dig Your Marital Grave in the Quickest Possible Way

• Rule 1: Don't nag.

2 - Love and Let Live

• Rule 2: Don't try to make your partner over.

3 - Do This and You'll Be Looking Up the Time-Tables to Reno

• Rule 3: Don't criticize.

4 - A Quick Way to Make Everybody Happy

• Rule 4: Give honest appreciation.

5 - They Mean So Much to a Woman

• Rule 5: Pay little attentions.

6 - If you Want to be Happy, Don't Neglect This One

• Rule 6: Be courteous.

7 - Don't Be a "Marriage Illiterate"

• Rule 7: Read a good book on the sexual side of marriage.

(NOTES PREPARED BY - ER. AVINASH SINGH) 4