Babiker Abdalla

July 25, 2019

Pro, Philip Nelsen

E-Portfolio Reflection

What are the strengths and weaknesses of your signature assignment? Explain while making

specific references to your work?

The strengths of this assignment were (signature assignment) I did very good on my research

paper before the due day and the info I was looking for wasn’t that hard to find. The cool things

about this assignment I personally learn new things that I did know it before about my career this

research help me to improve many things about my job. And also I didn’t knew that for this

position I don’t need degree just experience to become a GM or GMS you just need experience

and they pay very well, if you have a degree that mean extra money for you.

The weaknesses Front office staffs must have certain skills to attract guests during the first

impression.

Firstly, behavior is the way that somebody behaves, especially towards other people. For

example, you as the guest had booked the room one week before the day you walk into the hotel.

Of course, the first thing to do is to check in the room that you had booked with the normal letter

of confirmation on your hand at the reception desk.

Secondly, self-presentation means that the interpersonal of the receptionist such as their dressing

and grooming. The dressing and grooming of the receptionist are important because the guest

can know more before having a conversation with the receptionist.

Thirdly, is the standing position of the front office staffs during the working time. The position

means that the place where somebody or something is situated. The place that the staffs stand is

important in which not only in relation to equipment such as desk, but also relation on dealing

with people. Moreover, all people have their own area of ‘personal space’, and interruption by a

stranger that makes them feels uncomfortable. This position can be taken further which means

like people will feel divide the barrier into two equal ‘territories’ without being aware when they

are sitting or standing directly opposite each other with a desk or table in between it. If the

receptionist slapped the registration form in front of the guest and then moved forward to see the

guest filling it out. These kinds of action or attitudes done by the receptionist are totally wrong

and called rude and this may cause the invasion that causes people feel uncomfortable.

Therefore, these kinds of action or attitudes should be avoided in this industry.