PROFILE HIGHLIGHTS

Key Competencies:
- Self motivated, business acumen and result oriented.
- Excellent Executive Assistance and Administration skills.
- Excellent Program Management for all management levels.
- Excellent communication and inter-personal skills at all levels.
- Effective Market Research, BD, SEO and Digital Marketing skills.
- Assertiveness, proactiveness, foresightedness and enterprising skills.
- Leadership skills and Events / Functions / Project Management skills.
- Excellent Service Delivery and Client / Customer Service Management.
- Self-driven as well as a strong team player with proper collaboration at all levels.
- People Management, Local & Global Sourcing, Recruiting, Training and Appraisals.
- Talent Acquisition, Talent Engagement, Talent Development and Talent Retention.
- Streamlining Business Processes & Systems for consistent and continuous improvement.

Duties as a Management Consultant:

1) Preparing training program content for various types of programs like Management Development Program (MDP), Leadership Development
Program (LDP), Executive Development Program (EDP), Sustained Leadership Development Program (SLDP).

2) Providing Executive Advisory and assistance to the Managing Director of the company.

3) Engaging in all the important and top level communication on behalf of the Managing Director and the company.

4) Completing all the necessary preparations for the upcoming program such as the presentations, training manuals, hotel arrangements,
important feedback & follow-up and any brand collateral that is required for such purpose.

5) Necessary Business Development and reaching out to the target audience with the desired awareness and importance of our Management
Programs for the prospective Top Management and their companies as a whole.

6) Managing the necessary Digital Marketing preferably by way of an ERP, necessary reports, matrices and overall data management on the
basis of the updated study about the market, pricing, demand and competition in the industry.

7) Associate Consultant for the training programs and overall in-charge for the seamless task flow as we zero-in towards the program day and
ensuring that the program is a grand success in all respects.

GM (Admin Head) and Executive Advisor to CMD: Overall Admin & HR Management, Training, Escalation Management, Overall
Service Delivery at APA Group of Companies, Pune (2.5 Years).
- Recruiting, training and managing HODs, Managers, Team Leaders and Executives for engaging in successful operations and end to end
Service Delivery Management. Monitoring progress against set benchmarks and metrics to bridge the gap between the expected and actual
performances.
- Providing “Strategic Business Advice & Support” to the Chairman and Managing Director on all matters.
- Execute online and offline marketing initiatives and integrating online and other media like email, print media, social media, company
websites, SEM/SEO strategy development, brand awareness and drip marketing initiatives for consistent sustainable growth and long-
lasting success.
- Creating effective and successful “Overall Brand Collateral” for new, existing and established businesses in Pune and gradually progressing
towards being a Pan India Company. Enhancing and improvising products and services on a regular basis to facilitate better sales and
service delivery.
- Extremely instrumental in implementing the company's & clients’ processes to arrive at the best work practices by monitoring regular trend
in the performances, ensuring overall Service Delivery, Work Force Management and Administrative Functions.
- Managing existing as well as upcoming projects, all the due diligence and necessary documentation.
- Managing all the business verticals including Franchise, Dealers and Distributors across all platforms.

Team Leader (Client Servicing and Operations): Wipro, Pune for US Clients (AGL Resources and WindStream - Internet
Service Provider), 2.5 Years.
- Conducting Interviews (Telephonic and Personal/Face to Face) to analyze the skill sets of the candidates, identify suitability as per the
clients’ requirements, initiate recruitment process and short listing potential candidates for the next rounds till their hiring and induction.
- Managing and enhancing the performance of the team including the areas of client satisfaction, required expertise and timeliness of
commitments to ensure maximum productivity & successful Service Delivery for both; the company and the clients.
- Performing Quality Checks, delegating tasks, feedbacks/follow-ups and Task Completion Reviews. Plan, schedule and conduct performance
reviews with the team members, conduct/analyze Client Satisfaction Surveys for the overall desired results.
- Retaining and nurturing existing relationships by providing exceptional customer/client services and thereby achieving targeted growth and
expected service standards as set and upgraded at the team, organizational and the clients level.
- Analyze workflow, evaluate systems, formulate plans, recommend strategies and communicate the clients’ objectives to all the members of
a Project Team to ensure complete understanding of the pre-requisites, challenges and long-term goals.