CURRICULUM VITAE

PERSONAL INFORMATION

Full name : Tanzil Mochamad Sofyan

Nick name : Sofyan / Tanzil
Place and date of birth : Bandung Oktober 13th, 1990
Sex : Male
Religion : Moslem
Nationality : Indonesian
Marital status : Married
Permanent address : Jl. Caringin No.26B RT.06/RW.03
40223 Bandung, West Java
Current address : Jl. Parangtritis Km.10 Gg. Petruk No. 63 RT.01
Dusun Gatak, Desa Timbulharjo, Kec. Sewon,
Kab. Bantul, D.I Yogyakarta
E-Mail : tanzil1310@gmail.com
Phone : 0812 3632 0669
Height : 175 cm
Weight : 85 kg
Language abilities : English
Indonesia
 JOB OBJECTIVE

Seeking a fulfilling career in tourism industry that will allow me to fully

contribute my knowledge and skill acquired through Tourism Education with
more than 5 years of solid work experience in Tourism Area.

EMPLOYMENT HISTORY

Freelance (2009 – 2011)

 As Coordinator Surveyor at EDUPro Tourism Consultant
Job Responsibility :
Analize the data from questionnaires to the tourist who has come to

Bandung City

Staff (2010 – 2011)

 As Coordinator Runner at Sarikaso Catering
Job Responsibility :
Set up menu for the all Banquet Event ( Wedding, Birthday, and Religion
Ceremony) with Western Food, asian Food and Indonesian food
Maintain good quality of the product and consistency of service.
Maintain good relation and Co-ordination with other department.

Trainee ( Februari 2012 – Mei 2012)

 As Waiter at Fashion Pasta Restaurant
Job Responsibility:
Welcoming Greeting to all the guest
Set up table, offering the best food and baverage, taking order, clear up
Maintain good quality of the product and consistency of service
Maintain good relation and Co-ordination with other department.

Freelance ( September 2012 – Juni 2013)

 As Tour Leader at Jaya Utama Tour&Travel
Job Responsibility :
Guide and lead the group / team from beginning to end tour.
Staff ( September 2013 – February 2015)
 As GSA at Amaroossa Suite Hotel Bali
Job Responsibility :
 Handling check-in and check-out based on standard operational policy.
 Check, prepare, & arrange request for EA guest
 Check and prepare for ED (guest account, payment, arrangement
requested).
 Handling cashiering and money changer.
 Do closing cashier & compile bill according to transaction.
 Update Guest Profile for EA today then filing into each docket.
 Handling complaint and follow up to department concern.
 Maximizing to do up-selling rooms and up-selling for other outlets.
 Attend FO’s briefing, training programs from HR and meetings as
scheduled.
 Take part in training to improve knowledge, skills and service at Front
Desk.
 Handling all incoming call from the guest’s rooms and follow up all of
their inquiries.
 Handling all incoming call from outside and connect to department
concern.
 Handling reservation for walk in guest and last minutes booking in
absence of reservation.
 Ensure guests arrangement prior stay or during stay is honoured and meet
to guest’s expectation.
 Continuous updates of Amaroossa Suite Bali information such as special
offer/package at rooms, outlets, activities, reservation for walk in guests
or in house guests.
 Maintain the cleanliness & orderliness of lobby area.
 Do running night audit system and make daily report.
 Ensuring high standards of service is delivered to guests at Front Desk
area to ensure guest’s satisfaction.
 Maintain good relation and Co-ordination with other department.
Staff ( Februari 2015 – August 2015)
 As GSA at Fave Hotel Kuta Square
Job Responsibility :
 Handling check-in and check-out based on standard operational policy.
 Check, prepare, & arrange request for EA guest
 Check and prepare for ED (guest account, payment, arrangement
requested).
 Handling cashiering and money changer.
 Do closing cashier & compile bill according to transaction.
 Update Guest Profile for EA today then filing into each docket.
 Handling complaint and follow up to department concern.
 Attend FO’s briefing, training programs from HR and meetings as
scheduled.
 Take part in training to improve knowledge, skills and service at Front
Desk.
 Handling all incoming call from the guest’s rooms and follow up all of
their inquiries.
 Handling all incoming call from outside and connect to department
concern.
 Handling reservation for walk in guest and last minutes booking in
absence of reservation.
 Ensure guests arrangement prior stay or during stay is honoured and meet
to guest’s expectation.
 Continuous updates of hotels information such as special offer/package at
rooms, outlets, activities, reservation for walk in guests or in house guests.
 Maintain the cleanliness & orderliness of lobby area.
 Do bellboy helper (escort guest to the room).
 Do belldrive helper (vallet parking).
 Do running night audit system and make daily report.
 Ensuring high standards of service is delivered to guests at Front Desk
area to ensure guest’s satisfaction.
 Maintain good relation and Co-ordination with other department.
Staff ( August 2015 – August 2016 )
 As FOA at Watermark Hotel & Spa Bali
Job Responsibility :
 Handling check-in and check-out based on standard operational policy.
 Check, prepare, & arrange request for EA guest
 Check and prepare for ED (guest account, payment, arrangement
requested).
 Handling cashiering and money changer.
 Do closing cashier & compile bill according to transaction.
 Update Guest Profile for EA today then filing into each docket.
 Handling complaint and follow up to department concern.
 Attend FO’s briefing, training programs from HR and meetings as
scheduled.
 Take part in training to improve knowledge, skills and service at Front
Desk.
 Handling all incoming call from the guest’s rooms and follow up all of
their inquiries.
 Handling all incoming call from outside and connect to department
concern.
 Handling reservation for walk in guest and last minutes booking in
absence of reservation.
 Ensure guests arrangement prior stay or during stay is honoured and meet
to guest’s expectation.
 Continuous updates of Watermark Hotel & Spa Bali information such as
special offer/package at rooms, outlets, activities, reservation for walk in
guests or in house guests.
 Maintain the cleanliness & orderliness of lobby area.
 Do running night audit system and make daily report.
 Ensuring high standards of service is delivered to guests at Front Desk
area to ensure guest’s satisfaction.
 Maintain good relation and Co-ordination with other department.
Staff ( August 2016 – August 2017 )
 As FO Supervisor at Watermark Hotel & Spa Bali
Job Responsibility :
 Responsible for the daily operational in the absence of Duty Manager and
Front Office Manager.
 Attend morning briefing with HOD and GM if in absence of FOM and
Duty Manager, attend training programs and meetings as scheduled.
 Responsible for the financial operation at Front Desk adhered to policies
and procedures.
 Ensure all guest account details and correct and accurate.
 Monitor daily balance cash, transaction posting and CC remittance at the
end of shift ensuring all information is accurate and without discrepancy.
 Ensure room allocation is maintained in accordance to guest’s requests.
 Double check the correspondence from reservation for next arrival.
 Manages room allocation for expected arrival to ensure guest’s requests
are fulfilled.
 To maintain and ensure staff are sufficient for daily operation.
 Make the schedule for all FDAs for daily operational.
 To inspect the room & monitor arrangement for VIP guest.
 Maximizing to do up-selling to achieve targeted revenue at Front Office
Department and consistently seek opportunity to increase department
revenue and hotel overall.
 Responsible to make monthly training plan and implement training plan
for all Front Office employees. Conduct regular training, and monitor its
success
 Ensuring availability of tools and equipment to support daily operation at
Front Desk.
 Handling guest complaint, follow up and provides solid solutions to
guest’s problems to achieve guest’s satisfaction.
 Maintain high standard and consistency of service at Front Desk based on
standard operational procedure to ensure guest’s satisfaction.
 Ensure the surrounding environment is tidy and well maintained.
  Ensuring high standards of service is delivered to guests at Front Office
Department and other departments to ensure guest’s satisfaction.
 Maintain the cleanliness & orderliness of lobby area.
 Do running night audit system and make daily report.
 Ensuring high standards of service is delivered to guests at Front Desk
area to ensure guest’s satisfaction.
 Maintain good relation and Co-ordination with other department.

Staff ( August 2017 – Present )

 As Duty Manager at Burz@ Hotel Yogyakarta

Job Responsibility :
 Assist the Assistant Front Office Manager in ensuring the smooth and
efficient day-to-day operations of the Front Desk.
 Responsible for the daily operational in the absence of Ganeral Manager
and Assistant Front Office Manager.
 Responsible for the operation at night in the absence of management.
 Handling guest complaint and given the authority to provides the
solutions to guest’s problems to achieve guest’s satisfaction.
 Handling incident and accident that happen with the guest and internal
department.
 Handling inspection from FIT guest and from travel agent in the absence
of Sales Department.
 Taking ownership when facing difficulties and being proactive in finding
solutions when relates to guest’s issues or internal issues.
 Share incidents, accidents and guest complaints in briefings to all
departments and ensure follow up is carried to fulfill guest’s satisfaction.
 Attend morning briefing with HOD and GM if in absence of Asst. FOM,
attend training programs and meetings as scheduled
 Manages room allocation for expected arrival to ensure guest’s requests
are fulfilled.
 To inspect the room & monitor arrangement for VIP guest.
  Maximizing to do up-selling to achieve targeted revenue at Front Office
Department and consistently seek opportunity to increase department
revenue and hotel overall.
 Responsible to make monthly training plan and implement training plan
for all Front Office employees. Conduct regular training, and monitor its
success.
 Ensuring availability of tools and equipment to support daily operation at
Front Desk.
 Responsible to make monthly report.
 Care about surrounding environment and make sure it is tidy and well
maintained.
 Maintain high standard and consistency of service at Front Office
department and other area to ensure guest’s satisfaction.
 Given the responsibility by the management to duty as MOD once a week.
 Ensuring high standards of service is delivered to guests at Front Desk
area to ensure guest’s satisfaction.
 Maintain good relation and Co-ordination with other department.

FORMAL EDUCATION

 2008 – 2012 : STIEPAR YAPARI – AKTRIPA BANDUNG

Majoring in Tourism Management (S1), GNP 3.36/4.00
 2005 – 2008 : Senior High School at SMA Assalaam Plus Bandung
 2002 – 2005 : Junior High School at SMPN 36 Bandung
 1996 – 2002 : Elementary School at SD Swasta Al-Basyariyah Bandung

INFORMAL EDUCATION

 2008 – 2011 : English Course at LIA Buah Batu Bandung

CHARACTERISTICS

 Innovative, Outgoing, Responsible, Good Listener, Co-operative, Hard Working,

Initiatives and Flexible.
 GENERAL CAPABILITIES

 Aptitude to pick up work quickly and perform accurately.

 Diligent, Responsible and Trustworthy.
 Enthusiastic to gain knowledge and learn new concept.

INTEREST AND HOBBIES

 Enjoys Traveling, Reading, Listening to Music, Football and Water Sports.

SUMMARY OF QUALIFICATION

 Ability to understand English both oral and written.

 Working experience at Front Office Department for 4 years.
 Graduate from Tourism Academy.
 Able to operate Microsoft Windows, Word, Excel, VHP System.
 Work effectively with diverse groups of people.
 Highly trainable, fast learner, Adopt well to changes and pleasure.