Jerriel May A.

Macasero
Home Address : Purok Mangga , Iligan City, Lanao del Norte
Cellphone number : 0975-591-3146
E-mail Address : macaseroj41@yahoo.com

CAREER OBJECTIVES

To obtain a responsible and challenging job and opportunity where I could practise my
knowledge and develop my personality as a career person while utilizing my skills to bring out
and harness the best of my potentials for the glory of God and for the benefit of my employer,
the community and myself in preparations for the future advancement to the top management.

PERSONAL BACKGROUND

Age : 21 Height : 5’5

Gender : Female Weight : 50 klgs.
Date of Birth : May 01, 1997 Religion : Roman Catholiic
Place of Birth : Iligan City, Lanao del Norte Dialects : Filipino, English, Bisaya,
Civil Status : Single Mother’s Name : Julienne A. Macasero
Citizenship : Filipino Father’s Name : Ariel N. Macasero

EDUCATIONAL BACKGROUND

Tertiary: Bukidnon State University

External Studies Center at Manticao, Misamis Oriental
BSBA major in Financial Management
SY 2013-2017

Secondary: Saint Anthony Parish School

Manticao Misamis Oriental
SY 2012-2013
Mindanao State University- Integrated Developmental School
SY 2009-2012

Primary: Linangkayan Elementary School

SY 2008-2009
South 1 Iligan City Elementary School
SY 2006-2008
Manticao Elementary School
SY 2003-2006
PERSONAL STRENGTH AND SKILLS

Excellent communication skills, able to build and maintain positive working

relationships.
Bilingual in English.
Dependable and reliable professional known for thriving in fast-paced environments
while meeting time sensitive deadlines.
Committed to providing high quality service, quick learner with superb decision making
abilities.
Fast learner and very much willing to persevere and learn new ideas.
Love of work and people.
Goal and family oriented.
Friendly.
Flexible, can handle stress and split days off.

WORK JOB EXPERIENCE

 SM DEPARTMENT STORE as cashier

Davao City Ecoland, Philippines
Date: June-August 2017

Received payments by cash, credit or debit card and personal check and gave
back the correct change.
Responded to customers request and directed to merchandise.
Successfully delivered standard customer services to the customer at the end of
the day.

 CONVERGYS DAVAO as Customer service representative

Davao City Abreeza Mall 4thfloor Bajada, Philippines
Date: October-April 2018

Quick to answer calls within a second.

Delivered excellent customer service by greeting and assisting each customer.
Can take 100+ calls per day and can solve immediately customers concern for
about 2-5 minutes.
 Calmly understand customers issue and response directly to customers concern
and earned the trust of customers.
Examined merchandise to verify that it was correctly priced and displayed.
Described products to customers and accurately explained details , discounts
and cares of merchandise.
Fulfilled customers shipping needs using UPS and USPS methods.
Handled two accounts which is placing and order (Macys Omni Channel) and
processing bills and payments (Macys Credit) and monitoring credit score for
loans and debt.
Close and invoice all orders and issue returns, debit and credit memo for
necessary accounts.
Routinely answered customers concerns, demands and issue regarding
merchandise and their payments.
Collected customers feedback and made process changes to exceed customer
satisfaction goals.

CHARACTER REFERENCE

ARNOLD GALAGNARA 0910-224-3544/fb.ArnoldGalagnara

BSBA Instructor

DODAN RABOR GALAGNARA

MARKETING Instructor 0938-887-5678/fb.DodanRabor

MARY ANJALICA TALAROC

ENGLISH Teacher 0926-566-8157/fb.AnjaTala

DENCY ABLOG
CUSTOMER SERVICE REP 0912-939-5529/fb.DencyAblog

LORY DANDASAN
LOGIC INSTRUCTOR 0975-600-2823 /fb.LoryDandasan