Ritesh Bachchas

E-mail: riteshbachchas@yahoo.com

Seeking assignments Fast Food Operations / Sales / Training with a premier organization
preferably in the Hospitality Industry / Retail Sector.

Apercu

A Hotel Management Professional with over 06 year of experience in Restaurant Training Operations in the
hospitality industry. Presently working with Burger King as Restaurant General Manager in Operations. Specialized
in training of food & beverage, Soft Skill training, Customer Service Management. Recognized for outstanding
organizational skills, creativity, public relations and an ability to consistently exceed guest expectation. Proven
ability of providing training on value-added customer service & and achieving desired results by providing
customized training as per requirements. Exposure to the problem solving model and components of critical
thinking through practical exercises and case studies. Possess an adaptable, flexible approach to work and
good organizational skills.

Organisation Highlights

May 18- till now Burger king India Restaurant General Manager
Mar 15 – May 18 Haldiram Unit Manager
Mar 13 – Mar 15 Haldiram Restaurant Manager
May 12- Nov 12 Sarovar Portico Suites Asst. Restaurant Manager
Oct 11- Feb 12 Lemon Tree Hotel Asst. Manager
Dec 10 – Oct 11 Lemon Tree Hotel Guest Service Executive
Nov 09- Dec 10 Lemon Tree Hotel Guest Service Associate

Key Training Areas Covered

Planning & Control

 To train staff on operations related tasks including planning and controlling for achieving the planned
periodic schedules.
 Contributing & coordinating to achieve targeted planned sales in the capacity of the cost reduction
committee. Identifying the market segments and techniques used by others to sell their
products/services in this markets.
 Providing Training on cost control skills in the areas of menu planning, purchasing, receiving, storing,
issuing, production and service.
 Providing Training on Managing sales functions for enhancing profitability. Planning funds for diverse
operations, ensuring adherence to the allotted budgets.

Operations Management
 Conducting audits on all aspects of kitchen management including monitoring food production and
aesthetic presentation of food and beverages in fast food kitchen.
 Experimenting & presenting innovative ideas and ensure cost control measures.
 Audits on quality and consistency of food for enhancing satisfaction amongst customers.
 Conducting hygiene inspections and convey feedback to operating staff as well as managers for gaps in
actual Vs standardized norms.

Retail Outlets
  Designing & implementing sales plans to increased sales for achievement of revenue targets.
 Coordinating the in-restaurant promotional activities for special offers.
 Creating initiatives, designing events, planning and execution of these marketing events for increasing
sales drive.

Client Servicing
 Executing high quality services, resulting in customer delight and optimum resource utilization by doing
CSI audits
 Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to
understand their requirements and customizing the product and services accordingly.

Team Management
 General Training & Development
 Developing training strategies and plans aligned with training objectives.
 Analyzing operational reports; carrying out discussions to understand Training Needs.
 Establishing and periodically reviewing the methods for monitoring effectiveness of training
program at learning, behavioural and results levels.
 Developing and delivering individual training/coaching and instructional programs,
encompassing a wide range of sales operations.
 To conduct soft skills training for staff.
 To conduct technical training workshops.

Achievements
 Received several Appreciation letter for Excellent Performance from HR in Guest Service.
 Recipient of an appreciation letter for Outstanding Performance in food & beverage.
 Profit Guru & Beat The Peak, Sales award for the year 2015.
 Won Pioneer Performer award in Qtr 3 in Haldiram’s in the year 2015.

Qualification

2009 Bachelor of Hotel Management from Institute of Hotel Management (Karnataka

Lingayat Educational Society- Bangalore.
2005 Senior Secondary School Certificate Exam with Commerce stream.
2003 Secondary School Certificate Exam from Hind High Public School.

Personal Information

Date of Birth 2nd April, 1988

Permanent Address #118, Taj Express Way, Sec 168 – Noida (201305)
Contact No. +91 9871431684