6.

TROUBLESHOOTING

6. TROUBLESHOOTING
6-1. SYMPTOMS, DIAGNOSES AND ACTIONS

 If the graphics display is lit but no buzzer rings, or the graphics display is not lit when a selection switch is pressed:

The unit does not turn on.

NO Use the correct operating voltage.

Is the operating voltage normal? (AC 220V)

YES

NO Insert the power plug firmly into

Is the power plug connected
the electrical outlet.
correctly?

YES

NO
Is the fuse broken? Replace the fuse with a new one.

NO

NO Replace the noise filter with a new

Is the noise filter normal?
one.

YES

NO
Is the wiring for the power Check the wiring for the power.
correct?

YES  Checking the noise filter

 Check whether the circuit between the input and output terminals is
This is a fault of the PCB assy. open or not.
Replace it with a new one.

 Checking the PCB assy power

 220V should be measured in the On state
(when the Power S/W is pressed)
 Check the voltage between the back and
blue lines.

6-1
6. TROUBLESHOOTING

 An unselected graphics display is lit up.

An unselected graphics display is

lit up.

Is the corresponding selection NO Check whether the sub PCB is

switch assembled correctly? assembled correctly.

YES

This is a fault of the sub PCB assy.

Replace it with a new one.

 Diagnoses and actions for the key input part.

 The buzzer does not ring, and the graphics display is not lit when a selection switch is pressed.

The buzzer does not ring, and the

graphics display is not lit.

NO Set the Power switch to ON. (All

Is the Power switch set to ON? selection switches are valid only if the
Power switch is set to ON.)

YES

NO This is a fault of the contact for

Is the contact for the selection the selection switch (tact switch).
switch normal? Replace the PCB assy.

YES
 Checking a tact S/W
This is a fault of the sub PCB assy.
 Measure the voltage between both ends when the switch is pressed.
Replace it with a new one.

※ When an error is generated, i.e., “E” is displayed, and all keys are invalid.
(Turn the unit off and on by pressing the Power switch.)

6-2
 6. TROUBLESHOOTING

 Diagnoses and actions for the motion part

- The operating descriptions in this section assume that both the power and input parts work normally.
These are the operations after the Start switch is pressed.

 Water is not supplied.

Water is not supplied.

Did you press the Start/Pause NO

Press the Start/Pause button.
button after selecting a
course?

YES

Do you hear a ‘whoosh’ from YES NO

the water supply valve when Is the faucet open? Open the faucet.
water is supplied?
Make sure
that terminal YES YES
connections are
correct.
Are all connections for the YES
Close the faucet and turn the unit
terminals of the water supply value Is the water supply suspended?
NO off.
correct?

YES NO

Are there any foreign YES

Is the wire for the water supply materials inside the water Clean the filter with a tool such as
value conductive? supply hose and/or valve? a toothbrush.

YES YES
NO

Are the connections for the This is a fault of the water supply
terminals of the water level sensor valve. Replace it with a new one.
correct? YES

NO
YES This is a fault of the water level
Is the drum rotating?
sensor. Replace it with a new one.

NO

This is a fault of the PCB assy.

Replace it with a new one.

6-3
6. TROUBLESHOOTING

 Checking the water supply value
 The measured resistance should be approximately 4. 6
kΩ (220V in operation)
 Checking the valve power on the PCB
 Check the voltage between the brown wire of the
black 3-pin housing and 10-pin housing. (220V in
operation)
(Dry: pink, Warm water: red, Cold water: blue, Pre
wash: yellow, Steam: brown)

6-4
 6. TROUBLESHOOTING

 Neither the water supply stops nor does the washing starts.

The water supply does not stop.

YES Air is leaking. Check the glued parts

Is there water in the water level
sensor hose? and apply adhesives.

NO

YES Adjust the water level sensor hose so

Is the water level sensor hose
crooked? that it is not crooked.

NO

Disconnect the plug under the

condition that the water supply is not
stopped.

YES

Does the drain valve operate? YES Remove any foreign materials such as
Is water being drained through the Check the drain valve. thread, pins or studs from the drain
drain hose? valve.

NO

This is a fault of the PCB assy.

 Checking the water level sensor

 Measure the 1 3 voltage: AC 5V Measure the 1 2 frequency.
The normal value range is 22 KHz to 27 KHz.

6-5
6. TROUBLESHOOTING

 Washing starts directly without water being supplied.

Washing starts directly without the

water supply.

Are the terminal connections NO Make sure to connect the terminals

for the water level sensor correctly.
correct?

YES

YES Adjust the water level sensor hose so

Is the water level sensor hose
that it is not bent.
bent?

NO

NO Turn the unit off and on, and try again

Is the wash still continuing?
from the beginning.

YES

This is a fault of the PCB assy. Replace

it with a new one.

 Possible causes of PCB assy faults

 Micom cannot properly detect if there is a fault with the water level sensing circuit. In this case, it is impossible to
check the PCB using external means.

6-6
 6. TROUBLESHOOTING

 The drum does not rotate while washing.

The drum does not rotate.

Is the water supplied to

the specified level? NO
Is the water supply stopped
at that point?

YES Are the terminal YES

connections Replace the water level sensor
for the water level with a new one.
YES sensor correct?
Is “3E” shown on the display?
NO

Make sure to connect the

Are the terminal connections terminals correctly.
for the motor correct? NO
NO

YES
YES
Has the water supply started? This is normal.
This is a fault of the PCB assy.
Replace it with a new one.

NO

Make sure to connect the See page 44.

terminals correctly.

Is “3E” displayed YES

when the drum rotates?

NO
NO Are the terminal connections Make sure to connect the
correct? terminals correctly

NO
Is the drum rotating normally?

YES
Is the drum rotating normally? This is normal.

YES
NO

This is a fault of the PCB assy. This is a fault of the This is a fault of the PCB assy.
Replace it with a new one. motor. Replace it with a new one.

 Checking the motor  Checking the Motor

 Check whether the resistance of the motor wire (U-V,  Check whether the resistance between the hall
V-W, W-U) is approximately 12 ohms. sensors (red-pink, red-orange) is 9.4 kohms.

6-7
6. TROUBLESHOOTING

 Noise is heard while washing.

Noise is heard while washing.

Is there any noise YES

inside the drum?

NO
YES Noise is generated because foreign
Are any foreign materials inside materials touch the drum. Remove
the drum? them.

NO

The drum is not assembled

correctly. Replace it with a new one.

Is there noise in the motor?

NO
YES

This is noise due to the wear of the This is the sound when screws have
motor bearings. become loosened.

1. Check the screws that hold the motor and the motor pulley in place.
2. Check the calking status for the motor pulley.
3. Check for faults for other internal parts.

6-8
 6. TROUBLESHOOTING

 When the door does not open

The door does not open.

NO
Is the power plug inserted into the Check the power plug connections.
electrical outlet?

YES

YES Start a spin course to drain the

Is there water in the tub?
water.

NO

YES Press the Start button after

Is the temperature inside the unit powering up, and wait about 10
high? seconds, and pause the operation.

NO

Check whether ‘HOT’ is shown on

Replace the door S/W with a NO
Does the door S/W work normally? the display (for operating the fan).
new one. Wait (for cooling)

YES

NO
This is a fault of the PCB assy.
Does the door open?
Replace it with a new one.

YES

OK

 Checking the door S/W  Checking the door S/W power on the PCB
 Check whether the resistance is approximately 150  Measure the voltage between the blue wire and the
ohms. 10P housing.

 Because the operating time of the door S/W is very

short, at around 40 msec, its voltage may not display
on the measuring instrument.

6-9
6. TROUBLESHOOTING

 There is noise while washing.

The water does not drain.

NO
Is the power plug inserted into the Check the power plug connections.
electrical outlet?

YES

Is the drain hose installed at a YES

location higher than the unit? Move the hose’s outlet lower.

NO

YES Remove any foreign materials from

Is the drain hose clogged with
foreign materials? the hose.

NO

NO Replace the drain valve with a new

Is the drain valve normal?
one.

YES

This is a fault of the PCB assy.

Replace it with a new one.

 Checking the drain valve

 Measuring a single item is difficult when the unit is assembled, but it can be measured on the PCB. (Measure between
the blue wire and the violet wire of the 10P housing.)

6-10
 6. TROUBLESHOOTING

 There is noise while washing.

The Dry course does not work.

NO Replace the fan motor or belt, if

Are both the fan motor and the
belt normal? necessary.

YES

NO
Is the temperature of the dry duct Check the thermostat.
high while drying?

YES

Check the dry heater.

YES
Check the dry valve. Is the dry valve working normally?

YES

YES
This is normal. Does the heater work normally?

NO

This is a fault of the PCB assy.

Replace it with a new one.

 Checking the dry heater  Checking the fan motor

 Check whether the measured resistance is  Check whether the measured resistance is
approximately 96 ohms. approximately 157 ohms.

 Checking the dry valve

 Check the connections for the fan motor’s starter
condenser.  Check whether the measured resistance is
approximately 4.6 kohms
 Check the connections for the fan motor’s starter
condenser.  Checking the dry valve

6-11
6. TROUBLESHOOTING

 There is noise while washing.

There is noise while washing.

YES Is the faucet open?

NO

NO
Is the water flowing during the Open the faucet.
Steam course?

YES YES

NO
Does the steam valve work Check the steam valve.
normally?

YES

This is a fault of the PCB assy.

Replace it with a new one.

Is steam emitted after a while? NO

(For checking automated kit fuse Check the steam kit.
recovery)

YES

This is normal.

 Checking the steam heater  Checking the steam valve

 Check whether the measured resistance is  Check whether the measured resistance is
approximately 36 ohms. approximately 4. 6 kohms.

6-12
 6. TROUBLESHOOTING

6-2. RELATED PARTS TO ERRORS FOR CHECKING

B
W
W A
a W
a R
t a
s
e W s
P h W L
r a h
o a I
t
w h D t G
l e h
e H W e o D e D H D
M e E r e D
r o a a o r r o T r
a v M a r
l s t r a o R I y
i e I s D t a
c e h e i s r e N i
n l u a e i
o L r L n u a G n
F p m r n
NO Error r s e h o p o c g
m s i p p
d e g e T c m p p t w
o e l l e T h
n a h k o l e o i d
t n t y r h o
& s t e t y n r r u
o s e e s
o e r s o e e c
r o r v r e
F r r m / r h d t
r a m
u o w o h
l i
s - s a
& v s
e s e r
e t
t n
t e
a e
u r
t s
b
s
1 5E (Drain abnormal):Drain not worked.       O                 O   O       O

2 dE (Door open)                       O       O      
dE1(Door switch abnormal) Door switch
3                       O O     O      
not worked.
dE2(Door being continuously worked)
4                       O              
Not worked.
UE(Unbalance abnormal)Dehydration not
5   O       O   O                      
worked.
6 HE(Heater abnormal)                                      
HE1(Heater abnormal): HEATING not
7                 O O O O              
worked.
HE2(Heater abnormal): Drying Heating
8                       O              
not worked.
9 4E(Water Feed abnormal)       O     O             O O        
4E2, 4E3: HOT/COOL Water Supply
10             O     O       O          
Hose Changed. (HOT <-> COOL)
11 1E(Water level sensor abnormal)       O                              

12 oF(Excessive water feed)       O                              

13 3E(Motor abnormal)   O O                                

14 LE: Water Leakage       O                              

15 bE1: Power Switch abnormal                                      

16 bE2: Button being pressed.                                      

17 AE: Communication abnormal                                      

tE1(Thermister abnormal: HEATING
18                   O                  
HEATER)
tE2(Thermister abnormal: Condensing
19                                      
Thermister)
tE3(Thermister abnormal: Drying
20                                      
Thermister)
21 CE: Cooling abnormal             O     O O     O          

6-13
6. TROUBLESHOOTING

B
W
W A
a W
a R
t a
s
e W s
P h W L
r a h
o a I
t
w h D t G
l e h
e H W e o D e D H D
M e E r e D
r o a a o r r o T r
a v M a r
l s t r a o R I y
i e I s D t a
c e h e i s r e N i
n l u a e i
o L r L n u a G n
F p m r n
NO Error r s e h o p o c g
m s i p p
d e g e T c m p p t w
o e l l e T h
n a h k o l e o i d
t n t y r h o
& s t e t y n r r u
o s e e s
o e r s o e e c
r o r v r e
F r r m / r h d t
r a m
u o w o h
l i
s - s a
& v s
e s e r
e t
t n
t e
a e
u r
t s
b
s
22 FE: Drying motor abnormal                                      

23 Vibration high           O   O                      

24 Not powered. O       O                       O    

25 BAR LIGHTING not worked.                                   O  

26 Graphic display abnormal                                   O  

27 9E1: High Voltage sensed. O       O                            

28 9E2: Low Voltage sensed.                                      

6-14
 6. TROUBLESHOOTING

D D
D r r
r y y
y C i i
i o n n
M
n n g g D
D a
g d r
D r i
M e h h y
r y n
D a h n e e i
P D y i
o M n e s a a n
o i i n S w
o a u a o t t g
w a n g u i
r i a t r e e
e p g b T r
n l e r r F
NO Error r h F U e
l r T a
r h a P B
e P l h T T n
s a e n C h
v C e T e h h
/ g a B a
e B v h r e e m
w m t b r
r e e m r r o
e e n
r r i m m t
r l e
m s o o o
t s
i t s s r
s
s e t t
t r a a
e t t
r
A B
1 5E: (Drain abnormal): Drain not worked.   O                         O

2 dE: Door opened. O O     O                    

3 dE1: Door Lock Switch not worked. O O   O                     O

4 dE2: Door Lock Switch worked continuously.   O                          

5 UE2: Unbalance error, Spin-dry not worked.         O                    

6 HE: Heater abnormal   O                         O

7 HE1: Washing heater abnormal   O                         O

8 HE2: Drying heater abnormal   O       O O O O O         O

9 4E: Water supply abnormal   O           O             O

4E2, 4E3: HOT/COOL Water Supply Hose
10   O                         O
Changed. (HOT <-> COOL)
11 1E: Water level sensor abnormal   O                         O

12 oF: Excessive water feed   O                         O

13 3E: Motor abnormal   O                         O

14 LE: Water Leakage   O     O                 O  

15 bE1: Power Switch abnormal   O O                       O

16 bE2: Button being pressed.   O                     O    

17 AE: Communication abnormal   O                     O   O

18 tE1: Thermister abnormal: Heating heater   O                         O

19 tE2: Thermister abnormal: Drying heater   O         O               O

tE3: Thermister abnormal: Condensing
20   O           O             O
Thermister
21 CE: Cooling abnormal             O               O

22 FE : Drying motor abnormal             O       O O     O

23 Vibration high                           O  

24 Not powered   O O                   O   O

6-15
6. TROUBLESHOOTING

D D
D r r
r y y
y C i i
i o n n
M
n n g g D
D a
g d r
D r i
M e h h y
r y n
D a h n e e i
P D y i
o M n e s a a n
o i i n S w
o a u a o t t g
w a n g u i
r i a t r e e
e p g b T r
n l e r r F
NO Error r h F U e
l r T a
r h a P B
e P l h T T n
s a e n C h
v C e T e h h
/ g a B a
e B v h r e e m
w m t b r
r e e m r r o
e e n
r r i m m t
r l e
m s o o o
t s
i t s s r
s
s e t t
t r a a
e t t
r
A B
25 BAR LIGHTING not worked.                         O    

26 Graphic display abnormal                         O    

27 9E1: High voltage sensed.   O                          

28 9E2: Low voltage sensed.   O                         O

6-16