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Confirmed speakers include: Draft Agenda 3 r d – 4 t h July 2019, Sheraton

Confirmed speakers include:

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

Pedro Uria Recio, Vice President, Head of Analytics, Axiata

Wing Lee, Chief Executive Officer, YTL Communications

Sandra De Zoysa, Group Chief Customer Officer, Dialog

Mahinda Herath, Group Chief Digital Officer, Sri Lanka Telecom

Mahmoud Dasser, Chief Marketing and Partnership Officer, Telekom Malaysia

Jean-Francis Gebhart, Chief Operating Officer IOT, True Corporation

Harsh Mittal, Head of Engineering, Cirlces.Life

Sherman Lee, Executive Vice President, Strategy and Finance Division, FarEasTone

Dheeraj Kumar, Vice President Strategy and Analytics, XL Axiata

Hafidz Daud, Team Lead, Predictive Analytics & AI, Telekom Malaysia

Binoay Balagangadharan, Vice President, Marketing, Vodafone Idea

Vijaykumar Dayinde, Head of Data Science and Solutions, Celcom

Simon Delord, Principal Cloud and Infrastructure Architect, Telstra

Edwin Purwandesi, Senior Manager, Big Data Analytics Platform and Business Development, Telkom Indonesia

Sunny Nirala, Big Data & Enterprise Data Governance Programme Manager, Celcom

Ahmed Saady Yaamin, Executive Vice President, Market Strategy and Planning, Robi

Asif Iqbal, Head of Data Science, Digi Telecommunications

Edmund Rey Santos, Strategic Projects Management Lead, Smart Communications

Rasyefki Sultani, Head of Digital Devices Campaign Management, Indosat Ooredoo

Shabir Ali Ghulam, Expert Operation Support and Readiness, Ooredoo Oman

Ajay Singh, Senior Director of Product Management, Global Analytics Business, Nokia

Lorenzo Minelli, Head of Network Analytics, Network Cognitive Services, Nokia

Vittorio Furlan, Head of Business Insights, ADA

Subhankar Pal, Assistant Vice President, Innovation, Altran

Shaun Chang, Vice President of Mobility Intelligence, Groundhog Technologies

Pat Shueh, Director, PreSales - Asia Pacific & Japan, Zimperium

Matej Misik, Director, Business Development, Instarea

Alex Chang, Director of the Computing and Artificial Intelligence Technology Group, Mediatek

Rowell Carreon, Senior Advisor, Telco Analytics, Thakral One

Professor Paul Morrissey, Global Ambassador for Big Data Analytics and Customer Experience, TM Forum

Aaron Boasman-Patel, Vice President, AI & Customer Centricity, TM Forum

Mei Lee Quah, Industry Principal Analyst Telecoms & Payments Strategy, Frost & Sullivan

Yogita Kanesin, Senior Analyst, IoT Connectivity, IHS Market

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
Draft Agenda 3 r d – 4 t h July 2019, Sheraton Imperial Kuala Lumpur

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

CONFERENCE DAY ONE: WEDNESDAY 3 rd July 2019

MORNING PLENARY

9.00am Chairpersons’ opening remarks

9.10am Paving the way to AI driven digital transformation

What does the promise of automation and AI bring to telco operators?

Switching to an AI mindset and infrastructure

Elevating pressure on networks, especially in the context of new 5G opportunities

Identifying AI & ML priority areas for telco operators

Ajay Singh, Senior Director of Product Management, Global Analytics Business, Nokia

9.30am Top 25 mistakes telecom operators are making in their advanced analytics programs Most organizations are making 25 mistakes which can be grouped into strategy, people, execution, technology, finance. Some of the most common mistakes to be explored in this presentation are:

Day-dreaming that analytics is a plug & play magic wand that will bring very short-term ROI

Solving problems that are not worth solving

Organizing analytics under functions which do not drive the business daily

Not embedding analytics in the operating models and day-to-day workflows

Not being able to scale analytics pilots up Pedro Uria Recio, Vice President, Head of Analytics, Axiata

10.00am Interpreting customer behaviour to identify new revenue streams for operators

Realising the value of operator network data to deliver actionable customer insights for improving internal services and creating external opportunities.

Omnidirectional customer insight and prediction with real-time analytics, learning models and AI

Why are MNOs so well placed to tap into large advertising markets with new corporate customers?

Unlocking the business opportunity beyond MNO’s existing subscriber pool Shaun Chang, Vice President of Mobility Intelligence, Groundhog Technologies

10.20am Panel discussion: Unlocking opportunities from big data and AI in a core telco environment

Breaking down the key opportunities for operators

o

Network optimisation

o

Monetizing your data

o

Customer experience

Can you afford to wait and risk of being left behind the AI telco curve?

Identifying telecom operators most valuable data

Integrating end to end analytics into telco operations

In-house development vs. vendor solutions: Assessing the pros and cons of both options

Harsh Mittal, Head of Engineering, Cirlces.Life Binoay Balagangadharan, Vice President, Marketing, Vodafone Idea Moderator: Mei Lee Quah, Industry Principal Analyst Telecoms & Payments Strategy, Frost & Sullivan

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
Draft Agenda 3 r d – 4 t h July 2019, Sheraton Imperial Kuala Lumpur

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

10.50am Road to external monetization for Deutsche Telekom, Orange and O2

Unlocking the potential from the most valuable telco data using:

o

Population Analytics / Location Intelligence

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Targeted marketing as a service

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Risk scoring & validation APIs

1 million Euro on a 5 million people market. An EU case study on delivery:

o

Delivering a secure platform for the post-GDPR world

o

Launching a data driven product in under 6 months

o

ROI within the first year

Future of GPU enabled big data processing Matej Misik, Director, Business Development, Instarea

11.10am Morning networking and refreshments break

Featuring a Speed Networking session Contact Max Holland for more details

IMPROVING CUSTOMER INSIGHT AND RELATIONSHIP MANAGEMENT STRATEGIES

12.10pm Autonomous care: Driving efficiency with the deployment of chatbots

Feeding customer demand for online interaction and reducing the need for human intervention

How great of a need is there for Asian operators to deploy multilingual chatbots?

Upgrading your chatbots to answer more complex questions

Integrating emotional intelligence and sentiment analysis into your chatbots

Continuously improving and managing your chatbots for enhanced user experience Sandra De Zoysa, Group Chief Customer Officer, Dialog

12.30pm Panel discussion: Leveraging customer insight and formulating more detailed customer profiles

Using machine learning to understand your customers’ requirements

Monitoring customer responses

Uncovering insights from previously untapped data sources

Ultimately improving customer satisfactions and reducing churn

Dheeraj Kumar, Vice President Strategy and Analytics, XL Axiata Ahmed Saady Yaamin, Executive Vice President, Market Strategy and Planning, Robi Rowell Carreon, Senior Advisor, Telco Analytics, Thakral One Moderator: Aaron Boasman-Patel, Vice President, AI & Customer Centricity, TM Forum

1.00pm Digi Telecommunications case study: Preventing churn with predictive analytics

Predictive modelling and big data analysis

Identifying issues and customer dissatisfaction early

Simplifying the objectives for your churn reduction strategy and building this into your predictive models:

o

What does the customer really need?

o

When does the customer need your attention?

o

What solution is the most appropriate for you to present?

Asif Iqbal, Head of Data Science, Digi Telecommunications

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
Draft Agenda 3 r d – 4 t h July 2019, Sheraton Imperial Kuala Lumpur

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

1.20pm How can real-time analytics lead to timely and higher quality marketing interactions with customers?

Understanding the benefits of real time analysis compared to batch analysis

Identifying new customer trends and demographics

Providing real time messaging and generating tailored customer offerings in real-time

How important is role of ML in detecting new insight from customer?

5G as an enabler for real-time analytics Mahmoud Dasser, Chief Marketing and Partnership Officer, Telekom Malaysia

1.40pm Networking Lunch

NETWORK ANALYTICS

2.50pm Advancing network operations and reliability with the integration of AI

Advances in performance monitoring

Accessing the most relevant data sources

Appreciating the crucial link between network performance and customer experience management

Creating increasingly automated self-organising networks

Unlocking the benefits that AI can provide for NFV and SDN Subhankar Pal, Assistant Vice President, Innovation, Altran

3.10pm FarEasTone Case study: Using big data analytics to continuously identify problematic network areas This presentation will explain how FarEasTone uses individual-level network analytics to identify new problematic network areas with high, yet un-reported, customer dissatisfactions. Based on the information, FarEasTone:

Proactively fixes network coverage issues

Can upgrade capacity and infrastructure with reduced investment costs

Can better react to individual customers’ network issues with reasonable ROI analysis

Has risen customer network satisfaction, in 2 years, from the mid- to the best tier in its market Sherman Lee, Executive Vice President, Strategy and Finance Division, FarEasTone

3.30pm AI and its pivotal role in enabling 5G networks

Using AI and ML to programmatically plan and deploy your 5G network

o Utilising the additional precision of AI to find the best tower locations and beamforming configurations

Will the same analytics approach for LTE work with 5G?

How can AI enable 5G and, conversely, what can 5G unlock for AI?

5G or AI: What is more of a priority for Asian telecoms operators and why? Mahinda Herath, Group Chief Digital Officer, Sri Lanka Telecom

3.50pm Afternoon networking and refreshments break

4.30pm Transitioning from a reactive to a preventative approach: Utilizing machine learning to predict network failures

Employing real-time monitoring strategies to kick off your journey to automation

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
• Increasing network security • Improving network visualisation Draft Agenda 3 r d – 4

Increasing network security

Improving network visualisation

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

Analysing real-time data alongside historical data to leverage deep insight with the use of ML Hafidz Daud, Team Lead, Predictive Analytics & AI, Telekom Malaysia

4.50pm The importance of analytics in SDN and NFV a pragmatic approach based on a real-life use case

What are the typical challenges of SDN/NFV solutions compared to traditional network solutions?

Why do they need analytics and what type of analytics?

What is a step by step approach to develop both your analytics and SDN solutions, so they provide together the best outcome for your networks? Simon Delord, Principal Cloud and Infrastructure Architect, Telstra

5.10pm Telco AI Summit Asia Awards Ceremony & Networking Drinks Reception

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
Draft Agenda 3 r d – 4 t h July 2019, Sheraton Imperial Kuala Lumpur

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

CONFERENCE DAY TWO: THURSDAY 4 TH JULY 2019

MORNING PLENARY

9.15am Chairperson’s opening remarks

9.20am Preparing telco data to be AI ready

Identifying high quality data and, equally, anomalies

Bolstering confidence in AI led insight with thorough data governance practices

Automating data management tasks with AI & ML

How can operators look to clean their big data sets to ensure data accountability? Wing Lee, Chief Executive Officer, YTL Communications

9.40am Integrating data, insight, media & content to empower positive business outcomes

Breaking down silos between analytics, media and creative

Automating proven processes while leveraging continuous machine learning

Taking and industry by industry approach to enable tailored marketing solutions for clients Vittorio Furlan, Head of Business Insights, ADA

10.00am Panel discussion: What’s the long-term outlook for AI in the sector as computing power continues to grow and develop? Senior executives from a range of operators and solution providers will outline their personal long-term vision for AI in telecoms operators for a range of topics including:

Customer interaction

Network functionality

New value-added service & product offerings

Transforming the industry

How AI will ensure operators sustain their relevance?

The continued growth of available and actionable data

Lorenzo Minelli, Head of Network Analytics, Network Cognitive Services, Nokia Harsh Mittal, Head of Engineering, Cirlces.Life Shabir Ali Ghulam, Expert Operation Support and Readiness, Ooredoo Oman Moderator: Professor Paul Morrissey, Global Ambassador for Big Data Analytics and Customer Experience, TM Forum

10.30am Celcom case study: Evaluating business specific needs and embarking upon a major big data transformation

Selected use cases of machine learning to date

o

Churn reduction

o

Upselling customers

Overcoming challenges and investing into AI in an efficient manner

Weaving AI into the fabric of the business

Stressing the importance of vendor relationships and support

Vijaykumar Dayinde, Head of Data Science and Solutions, Celcom

10.50am Safeguarding your data goldmine with AI enabled security

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
Draft Agenda 3 r d – 4 t h July 2019, Sheraton Imperial Kuala Lumpur

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

How secure is your data and your network as it stands?

Utilizing the power of AI for a swift three-pronged approach to cyber security: Prevention, detection & response

Robust data governance: Developing additional layers of security to permit external data monetization strategies

How high up on priority list is data security for telecom operators?

Ethical data management Pat Shueh, Director, PreSales - Asia Pacific & Japan, Zimperium

11.10am Morning networking and refreshments break

MONETIZING AND UNLOCKING THE TRUE VALUE OF TELCO DATA

12.00am How Edge AI Technology Is Redefining Smart Devices With the rapid growth of AI, plus the trend of transforming applications from cloud to edge, what are the technology challenges of edge devices? MediaTek will share how edge AI technology is redefining smart devices to enable and fast landing your AI solutions. Alex Chang, Director of the Computing and Artificial Intelligence Technology Group, Mediatek

12.20pm Disrupting telco business models with IoT

It's time for a change!

Hype curve and maturity

IoT solutions? What solutions?

Who will disrupt the market?

New business modes and new opportunities

Jean-Francois Gebhart, Chief Operating Officer IOT, True Corporation

12.40pm Establishing new AI and ML engineered products and services

B2B or B2C: Where are the main opportunities for telecoms operators?

What are the most obvious products and services for telecom operators to develop?

Striking the balance between a product driven and market driven approach for new AI enabled solutions

Harnessing the power of 5G to enable AI and ML engineered products and services

Edwin Purwandesi, Senior Manager, Big Data Analytics Platform and Business Development, Telkom Indonesia

1.00pm Networking lunch

2.10pm Employing real-time location analytics to unearth new revenue streams

Tailored advertising

Effective market segmentation

Third party interest in leveraging location-based insight

Understanding where the network performing best to improve customer experience

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General
• Identifying geographical churn trends Draft Agenda 3 r d – 4 t h July

Identifying geographical churn trends

Draft Agenda

3 rd 4 th July 2019, Sheraton Imperial Kuala Lumpur Hotel, Malaysia

Rasyefki Sultani, Head of Digital Devices Campaign Management, Indosat Ooredoo

2.30pm Panel discussion: Stepping outside of the traditional telecoms ‘comfort zone’ to pick the low hanging fruit of external data monetization

Considering IoT as a key enabler for monetization of telco data

With so many avenues to choose from, how can you identify the best monetization opportunities for your company?

Cultivating strong external data partnerships Asif Iqbal, Head of Data Science, Digi Telecommunications Vijaykumar Dayinde, Head of Data Science and Solutions, Celcom Shabir Ali Ghulam, Expert Operation Support and Readiness, Ooredoo Oman Moderator: Yogita Kanesin, Senior Analyst, IoT Connectivity, IHS Market

3.00pm Afternoon networking and refreshments break

UNDERSTANDING THE HUMAN SIDE OF DIGITAL TRANSFORMATION

3.50pm Taking data driven decisioning: A closer look at the relationship between human and machine

Human intelligence vs artificial intelligence: Where should we draw the line between which entity is best suited to certain tasks?

Continuous monitoring and improvement of AI and, especially, ML enabled solutions

Harmonising human and machine to work in tandem: How can operators lock to achieve this?

Eliminating the distrust of technology Edmund Rey Santos, Strategic Projects Management Lead, Smart Communications

4.10pm How can you best upskill your workforce to proficiently operate and work with AI?

Upskilling employees to work effectively with AI technology

Unlocking unique skillsets of hybrid network engineering and data science

Understanding that AI shouldn’t eliminate jobs but rather free up employees to tackle more interesting, complex and strategic tasks Sunny Nirala, Big Data & Enterprise Data Governance Programme Manager, Celcom

4.30pm Close of conference

Please be aware that the times, topics and titles in this agenda are subject to change Contact james.croissant@knect365.com for more information

Information Classification: General

are subject to change Contact james.croissant@knect365.com for more information Information Classification: General