SEQUENCES OF SERVICE

TATA HIDANG

ALLFINE

XII BOGA 1

06

SMKN 4 SURAKARTA
 SEQUENCES OF SERVICE

NO SEQUENCES ANSWER OF THE GUEST

1 Waiters open the door
2 Wellcome to the guest
(Waiters smile to the guest)
3 Greeting to the guest “ Good Evening Sir, Thank You”
“ Good Evening Sir, wellcome to our
restaurant Sir “
4 Introduces waiters self “ All right Mr, Scott “
“ My name is Scott, today i will be your
waiters Sir “
5 Offer the wellcome drink “ Thank you ‘
“ Sir, you can enjoy our wellcome drink ,
this is Sweet Tropical. Made with soda
and a lot of tropical fruit purre, Enjoy
your drink Sir “
6 Ask the guest to order a table
“ Excusme Sir, have you reservation a
table before?”
If yes
“ All right Sir, may i look the code of “ Yes, this is the code of number “
number , please “
If no
“Excusme Sir. You can choice your “ I think , better I enjoy the meal near the
favorit place in here. Over there you can garden. Its so refresing “
enjoy your meal with look a beautiful fish
inside the aquarium and over there you
can enjoy your meal near the garden.
Which one you choice Sir?”

7 Direct the guest to the table “ All right Sir “

“ Excusme Sir, Follow me , please. I will
bring you to the table “

8 Inviting guest to sit “ Thank You Sir “

“ Excusme Sir “
(the waiters pull the chair and let the
guest to sit)
“ Excusme Sir, take a sit please “
9 Unfolding napkin “ Yes Sir, Thank you ‘
“ Excusme Sir, May i unfolding your
napkin please”
10 Serve the bread and butter “ Thank You”
“ Excusme Sir, enjoy your bread Sir”
11 Purring the water “ Yes, Thanks “
“ Excusme Sir, May i puriing the water,
please? “
12 Offering th menu “ Which the best menu in this restaurant ? “
“ Excusme Sir, here our menu. Please
choice and we will take note about it “
13 Suggest the guest about the menu
“ We have many best menu in here. Start “ I choice thats four menu, let me taste all “
from salad. We have Fruit Salad with
Cream Dressing, it made by fresh fruit
and the dressing is hand made. From
soup, we have Pumkin Soup with
Crouton, the pumkin we use is from
grande A with sweet and creamy taste.
For the main course, we have Medium
Rare Sirloin Angus Steak with French
Freis and Mix Vegie serve with
Mushroom Sauce, we use young angus
from NewZealand and local vegie fresh
from the fram, and for the sauce, we
made from a lot of kind of mushroom. Its
have powerfull taste. And for the dessert,
we have White Choco Lava, its so
creamy inside and so velvet . So, please
choice your dish Sir “
14 Take note about the order
“ Okay Sir, I will take note your menu “
15 Repeat the menu “ Yes Sir “
“ Here your menu Sir, Fruit Salad,
Pumkin Soup, Medium Rare Sirloin
Angus Steak with condiment and White
Choco Lava. Please corret me if i wrong
Sir “
16 Offering another help “ No Sir , Thank You. I’ll be wait “
“ Do you need more help Sir? If no, wait
a moment Sir “
17 Send the order to kitchen
18 Served the appetizer “ Thank you Sir “
“ Excusme Sir, here your appetizer, Fruit
Salad with cream dressing. Enjoy your
first dish Sir “
19 The waiters stand by near the guest after
served any service for if the guest need a
help
20 Clear up “ Yes Sir, Thank you “
“ Excusme Sir. Have you done with it?
May i clear up your dishes please ? “
21 Served the soup “ Thank You Sir “
“ Excusme Sir, here you Pumkin Soup
with Crouton, enjoy your soup Sir “
22 Check the guest satisfaction “ I enjoy it, its so marvelous. I cant wait for
“ Excusme Sir, what your feel about the the next dish “
two dishes? “
23 Offer wine “ Absolutely yes Sir, White winne,
“ Excusme Sir, would you want to drink please “
some wine , please ? “
24 Served the winne “ Thanks Sir “
“ Excusme Sir, here your white winne
Sir, Have a nice drink Sir “
25 Served the main course “ Thank you Sir “
“ Excusme Sir, here your main course,
Medium Rare Sirloin Angus Steak with
condiment, enjoy your main dish Sir “
26 Refil the mineral water “ Okay, Thanks “
“ Excusme Sir, can i refil your water?
Please “
27 Clear up and crumbing down “ Sure “
“ Excusme Sir, have you done with your
dish Sir? May i clear up it ? “
28 Served the dessert “ Okay , Thanks “
“ Excusme Sir, here your dessert, White
Choco Lava. Enjoy your dish Sir”
29 Checking the guest satisfation “ Absolutely Yes, it will be memoriabel.
“ Excusme Sir, Do you have a great Thank you so much “
dinner today? “
30 Presenting the bill “ I choose cash here, here i pay it “
“ Excusme Sir, here your bill Sir. Its
225$ Sir, which way you take to pay it
Sir ? “
31 Take off the napkin “ Yes Sir “
“ Excusme Sir, May I take off your
napkin , Please “
32 Give any question for guest “ No Sir, I have done with it”
“ Do you have anything else for i do to
you? Are you done with your dinner Sir?
“
33 Help the guest to left the table
( waiters pull the chair when guest stand )
34 Deliver the guest to the door
“ Follow me Sir, please “
35 Say thanks to guest “ Thank you Sir for your service “
“ Thanks for your coming , hope you will
be back here and enjoy our menu. Have a
nice night Sir, be carefull on road “
36 Waiters open the door for guest
37 Clear up the dishes
38 Set up the table