Dell Copilot Services Technical Alert

Copilot Services Technical Alert
Network requirements to enable Dell

SupportAssist and Secure Console with
Storage Center
Dell Corporate Office
Dell
7625 Smetana Ln
Eden Prairie, Minnesota 55344
www.dell.com
Disclaimers
© 2016 Dell Inc. All rights reserved. Reproduction of this material in any manner
whatsoever without the express written permission of Dell Inc. is strictly forbidden. For
more information, contact Dell.
Trademarks used in this text: DellTM, the DELLTM logo, and CompellentTM are trademarks of
Dell Inc.
Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.
Where to Get Help

If you have questions contact:
Dell TechDirect www.techdirect.com
Document Audience
This document is intended for Business Partner and End User distribution. The content of
this document may be shared with Business Partners and/or end Users as needed.
Document Revision
Date Revision Description

2015.3.31 A Initial release of document
2015.04.22 B Clarifications added
2015.08.24 C Alert section contains additional information
2016.03.02 D Additional secure console hostname / addresses
added for consoles 50-59
2016.3.30 E Revised with shorter list of addresses and
document title update
© Dell Page 2
NOTICE
This notice pertains to the Dell Storage Center OS technology that provides the foundation for Dell
Storage Support.
Dell SupportAssist (previously known as Phone Home) provides Dell support with system state
information in order to triage and troubleshoot issues, with minimal user effort. Historical information
availability allows for far more detailed trending and technical analysis. This archival information
allows Dell support staff to analyze events leading up to an issue in order to assist in performing root
cause analysis.
Storage Center SupportAssist includes:
• Weekly scheduled collection of Storage Center diagnostic logs and creation of hardware and
software configuration tables
• Support Assist detects faults and hardware failures and immediately alerts Copilot
• Software and firmware updates can be downloaded to the Storage Center without the need
for outside tools
• Detailed performance metrics directly from Dell Enterprise Manager/Storage Manager
In order for the Dell Support Assist features to communicate to the necessary web services located at
Dell facilities, outbound TCP port 443 must be allowed from each Storage Center controller’s
management IP address (eth0), and the IP address of the Enterprise Manager Data Collector server.
Secure Console allows a customer to configure their Storage Center so that it establishes a secure
SSH tunnel to Dell Support infrastructure. Once this secure connection is created by the customer,
Support Staff can then connect directly to the Storage Center controllers in order to view system
information real-time. This connection is controlled by the customer and cannot be initiated by Dell
Support Staff.
SCOS versions prior to 6.6 use a static endpoint public IP address for Secure Console to connect to via
outbound TCP port 22 (TCP port 8443 is not used). The IP address used by each Storage Center
controller is determined by its Hardware Serial Number (HSN). This static limitation was modified in
SCOS 6.6 and above by implementing a more dynamic approach to acquiring the SSH tunnel endpoint
address. Tables detailing both methods are included at the end of this document.
In order for the Secure Console features of SCOS 6.6 and above to communicate to the necessary web
services located onsite at Dell Support facilities, outbound TCP port 8443 must be allowed from each
Storage Center controller management IP address (eth0). The communication over TCP port 8443 is
SSL-based and exists to negotiate SSH server endpoint assignment. Once the negotiation is complete,
each controller will then communicate over outbound TCP port 22 to its assigned SSH server in order to
create the SSH tunnel. An SSH tunnel will be established from each Storage Center controller to its
assigned SSH endpoint until the Time to Live (TTL) value has expired. The TTL value of each Secure
Console session is configured by the customer at the time of enabling Secure Console on the Storage
Center.
Proxy configurations are supported by both Dell SupportAssist and Secure Console. An HTTP proxy
can be configured so that all Dell SupportAssist data transmissions (outbound TCP port 443) will be sent
to the configured HTTP proxy. When an HTTP proxy is configured for Dell SupportAssist, all Secure
© Dell Page 3
Console requests over TCP port 8443 (for SSH server reservation requests) will also be transmitted
through the configured SupportAssist HTTP proxy. If a Secure Console SOCKS proxy is configured, all
outbound traffic over TCP port 22 will be sent to the SOCKS proxy.
Dell SupportAssist and Secure Console Firewall Rules for

SCOS 6.6 and higher
Hostname Public IP Address TCP Port

Dell SupportAssist
web1.compellent.com 76.164.8.136 443
* web2.compellent.com 76.164.8.160 and 161 443
(*SCOS 6.6 and greater)
Secure Console
sshdisp.g3.ph.dell.com 76.164.8.173 8443
es-mc-ssh-ssh1.compellent.com 76.164.8.174 22
es-mc-ssh-ssh2.compellent.com 76.164.8.175 22
© Dell Page 4
Dell SupportAssist and Secure Console Firewall Rules for

SCOS 6.5 and lower
Hostname Public IP Address TCP Port
Phone Home
web1.compellent.com 76.164.8.136 443
Secure Console HSN
range
1000 - 1999 compconsole0001.compellent.com 76.164.8.141 22

© Dell Page 5
Secure Console HSN Hostname Public IP Address TCP Port

range
© Dell Page 6
Secure Console HSN Hostname Public IP Address TCP Port

range
© Dell Page 7

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Network requirements to enable Dell

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Where to Get Help

Dell TechDirect www.techdirect.com

Date Revision Description

Storage Center SupportAssist includes:

Dell SupportAssist and Secure Console Firewall Rules for

Hostname Public IP Address TCP Port

Dell SupportAssist and Secure Console Firewall Rules for

7000 - 7999 compconsole0007.compellent.com 76.164.8.141 22

Secure Console HSN Hostname Public IP Address TCP Port

Secure Console HSN Hostname Public IP Address TCP Port

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