5060 Wireless Call Server WCS Release 5 1 6 Alarms and Events Troubleshooting Guide PDF

Title page
Alcatel-Lucent 5060 Wireless Call Server

EMS ALARMS TROUBLESHOOTING GUIDE
3HP700097ATDSMZZA
Issue 4 | December 2013
Legal notice
Legal notice
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2013 Alcatel-Lucent. All rights reserved.
Limited warranty
The 5060 Wireless Call Server is a single homogenous system consisting of component parts designed to operate in the manner that the switch is configured
when provided to the customer. Changes to system level configurations set ²at the factory² can effect the availability, throughput, standards compliance and
stability of the product and result in expanded unplanned downtimes as unforeseen issues arise with untested configuration settings. Changes from factory
settings can result in violation of warranty and maintenance agreements with Alcatel-Lucent and should not be performed without the expressed written
consent of Alcatel-Lucent.
Contents
About this document

Purpose ..................................................................................................................................................................................... xxxiii
xxxiii
Reason for reissue ................................................................................................................................................................. xxxiii

xxxiii
Audience ................................................................................................................................................................................... xxxiv

xxxiv
Terminological Conventions ............................................................................................................................................. xxxiv

xxxiv
How to comment ................................................................................................................................................................... xxxiv

xxxiv
1 Using the Alarms and Events Troubleshooting Guide
Overview ...................................................................................................................................................................................... 1-1

1-1
2 Understanding Alarms and Events
Overview ...................................................................................................................................................................................... 2-1

2-1
Clearing Alarms ......................................................................................................................................................................... 2-3

2-3
Acknowledging Alarms .......................................................................................................................................................... 2-4

2-4
Severity of Alarm ...................................................................................................................................................................... 2-5

2-5
Encoding of Category and Severity ................................................................................................................................... 2-6

2-6
Events and Alarms Controls .................................................................................................................................................. 2-8

2-8
NOC Provisioning .................................................................................................................................................................... 2-9

2-9
Throttling Principles .............................................................................................................................................................. 2-10

2-10
Alarm Attributes ...................................................................................................................................................................... 2-11

2-11
3 Alarms
Overview ...................................................................................................................................................................................... 3-1

3-1
1018 SUPERUSER PASSWORD CHANGED ............................................................................................................. 3-2

3-2
1019 SUPERUSER PASSWORD CHANGE FAIL .................................................................................................... 3-3

3-3
1031 EMS USER CREATED .............................................................................................................................................. 3-4

3-4
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Contents
....................................................................................................................................................................................................................................
10011 MEMORY THRESHOLD REACHED ............................................................................................................... 3-5
3-5
10013 MEMORY LIMIT REACHED .............................................................................................................................. 3-6

3-6
10025 CONFIG FAILURE ................................................................................................................................................... 3-7

3-7
10026 CONFIG W DIGITS FAILURE .......................................................................................................................... 3-10

3-10
10027 CONFIG FAILURE DUE TO REF ................................................................................................................... 3-13

3-13
10028 CONFIG W DIGITS FAILURE DUE TO REF ............................................................................................ 3-15

3-15
10055 DBASE UNAVAILABLE ..................................................................................................................................... 3-17

3-17
10057 DBASE SIZE EXCEEDED .................................................................................................................................. 3-18

3-18
10060 PROCESS FAILURE .............................................................................................................................................. 3-19

3-19
10068 MSG QUEUE USAGE HIGH ............................................................................................................................. 3-21

3-21
10070 MSG BUFFER USAGE HIGH ........................................................................................................................... 3-23

3-23
10073 ISOLATED FROM SAM ...................................................................................................................................... 3-25

3-25
10076 NODE ISOLATED .................................................................................................................................................. 3-26

3-26
10079 WSS INTERCARD COMM LOSS ................................................................................................................... 3-29

3-29
10081 WSS LINKA COMM LOSS ................................................................................................................................ 3-32

3-32
10083 WSS LINKB COMM LOSS ................................................................................................................................ 3-35

3-35
10085 NODE CPU THRESHOLD ON ......................................................................................................................... 3-36

3-36
10087 NODE MEM THRESHOLD ON ....................................................................................................................... 3-37

3-37
10089 APPL CPU USAGE HIGH ................................................................................................................................... 3-38

3-38
10093 ERR LOG DUPLICATE IP .................................................................................................................................. 3-39

3-39
10096 DISK PARTITION CAPACITY WARNING ON ......................................................................................... 3-42

3-42
10098 DISK PARTITION CAPACITY CRITICAL ON ......................................................................................... 3-43

3-43
10100 UPLINK IF DOWN ................................................................................................................................................. 3-44

3-44
10103 UNC CBS INTF DOWN ....................................................................................................................................... 3-46

3-46
10105 WSS CPU USAGE HIGH ..................................................................................................................................... 3-48

3-48
10107 WSS MEMORY USAGE HIGH ......................................................................................................................... 3-49

3-49
10110 APPL CONGESTION ............................................................................................................................................. 3-50

3-50
....................................................................................................................................................................................................................................
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....................................................................................................................................................................................................................................
10127 TRK RETEST THRESHOLD EXCEEDED .................................................................................................. 3-51
3-51
10144 OOS CIRCUIT MINOR ALARM ...................................................................................................................... 3-52

3-52
10146 OOS CIRCUIT MAJOR ALARM ..................................................................................................................... 3-56

3-56
10148 OOS CIRCUIT CRITICAL ALARM ............................................................................................................... 3-60

3-60
10154 WSS RAM MEMORY USAGE HIGH ............................................................................................................ 3-64

3-64
10156 WSS RAM MEMORY THRESHOLD REACHED .................................................................................... 3-65

3-65
10158 EVT_M3UA_PSP_FLC_START ....................................................................................................................... 3-66

3-66
10160 UNC NO DATA SERVICE ................................................................................................................................... 3-68

3-68
10162 SIP SERVICE OUTAGE ....................................................................................................................................... 3-71

3-71
10165 DBASE CONNECTION FAILURE .................................................................................................................. 3-74

3-74
10167 MALBAN_LINK_DOWN ................................................................................................................................... 3-77

3-77
10170 EVT_MSF_SW_UPGRADING_FLAG_ON ................................................................................................ 3-79

3-79
10173 DFT_IRRECOVERABLE .................................................................................................................................... 3-81

3-81
10175 EVT_SCTP_FLC_WARNING_START .......................................................................................................... 3-84

3-84
10177 EGCP NOT TRAFFIC READY ......................................................................................................................... 3-86

3-86
10179 SIP ENTITY ENABLE FAIL ............................................................................................................................... 3-88

3-88
10181 EVT_EGCP_MSFNODE_NOT_TRAFFIC_READY ............................................................................... 3-90

3-90
10183 SS7 DB MISMATCH .............................................................................................................................................. 3-93

3-93
10251 CDR FILE OPEN ERROR ................................................................................................................................... 3-95

3-95
10259 MINOR DISK ALARM ......................................................................................................................................... 3-96

3-96
10260 MAJOR DISK ALARM ......................................................................................................................................... 3-97

3-97
10261 CRITICAL DISK ALARM ................................................................................................................................... 3-99

3-99
10271 WSS CARD NOT OPERATIONAL ............................................................................................................... 3-101

3-101
10284 EVT_MSF_CMC_SNMP_LINK_DOWN ................................................................................................... 3-103

3-103
10288 EVT_MSF_NODE_SNMP_ALARM ............................................................................................................ 3-105

3-105
10291 MSC NODE ISOLATED .................................................................................................................................... 3-107

3-107
10293 MSF NODE ISOLATED ..................................................................................................................................... 3-110

3-110
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....................................................................................................................................................................................................................................
10295 SYSTEM NOT TRAFFIC READY ................................................................................................................ 3-112
3-112
10298 MSC MSF TIMING OUT OF SYNCH ......................................................................................................... 3-114

3-114
10346 SYSTEM UPGRADE STARTED .................................................................................................................... 3-116

3-116
10352 AMA PRIMARY FILE MISSING ................................................................................................................... 3-117

3-117
10354 AMA MINOR DISK ALARM .......................................................................................................................... 3-118

3-118
10355 AMA MAJOR DISK ALARM .......................................................................................................................... 3-119

3-119
10356 AMA CRITICAL DISK ALARM .................................................................................................................... 3-120

3-120
10363 AMA DISK OUT OF SPACE ............................................................................................................................ 3-122

3-122
10408 EVENT MINOR DISK ALARM ..................................................................................................................... 3-124

3-124
10409 EVENT MAJOR DISK ALARM ..................................................................................................................... 3-125

3-125
10410 EVENT CRITICAL DISK ALARM ............................................................................................................... 3-126

3-126
10461 BCCM MINOR DISK ALARM ....................................................................................................................... 3-130

3-130
10462 BCCM MAJOR DISK ALARM ....................................................................................................................... 3-131

3-131
10500 GEORED PEER WSS ISOLATED ................................................................................................................. 3-132

3-132
10502 GEORED PEER NODE SAM ISOLATED ................................................................................................. 3-133

3-133
10504 GEORED SYNCH START ................................................................................................................................ 3-134

3-134
10508 GEORED PEER NODE NOT TRAFFIC READY ................................................................................... 3-135

3-135
10509 GEORED BOTH WSS STANDBY ................................................................................................................ 3-136

3-136
10800 PVC GROUP ISOLATED .................................................................................................................................. 3-137

3-137
11000 PCI VOLTAGE FAULT ....................................................................................................................................... 3-139

3-139
11002 STANDBY 12 VOLTAGE FAULT .................................................................................................................. 3-142

3-142
11004 SERIAL PORT MON FAULT ........................................................................................................................... 3-143

3-143
11006 IC2 LINK LOST FAULT .................................................................................................................................... 3-144

3-144
11008 HW PRESENCE FAULT PS A NOT PRESENT ....................................................................................... 3-145

3-145
11010 HW PRESENCE FAULT PS B NOT PRESENT ....................................................................................... 3-146

3-146
11012 HW PRESENCE FAULT PS C NOT PRESENT ....................................................................................... 3-147

3-147
11014 HW PRESENCE FAULT EXT DISK A ........................................................................................................ 3-148

3-148
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....................................................................................................................................................................................................................................
11016 HW PRESENCE FAULT EXT DISK B ........................................................................................................ 3-149
3-149
11018 HW PRESENCE FAULT DEV NOT PRESENT ....................................................................................... 3-150

3-150
11020 FAN A ALARM FAULT ...................................................................................................................................... 3-151

3-151
11022 FAN B ALARM FAULT ..................................................................................................................................... 3-152

3-152
11024 POWER SUPPLY FAULT PS A DEGRADED ........................................................................................... 3-153

3-153
11026 POWER SUPPLY FAULT PS B DEGRADED .......................................................................................... 3-154

3-154
11028 POWER SUPPLY FAULT PS C DEGRADED .......................................................................................... 3-155

3-155
11030 POWER SUPPLY FAULT PS A 48V FEED A ........................................................................................... 3-156

3-156
11032 POWER SUPPLY FAULT PS A 48V FEED B ........................................................................................... 3-157

3-157
11034 POWER SUPPLY FAULT PS A 12V STBY ................................................................................................ 3-158

3-158
11036 POWER SUPPLY FAULT PS B 48V FEED A ........................................................................................... 3-159

3-159
11038 POWER SUPPLY FAULT PS B 48V FEED B ........................................................................................... 3-160

3-160
11040 POWER SUPPLY FAULT PS B 12V STBY ............................................................................................... 3-161

3-161
11042 POWER SUPPLY FAULT PS C 48V FEED A ........................................................................................... 3-162

3-162
11044 POWER SUPPLY FAULT PS C 48V FEED B ........................................................................................... 3-163

3-163
11046 POWER SUPPLY FAULT PS C 12V STBY ............................................................................................... 3-164

3-164
11048 CCPUNET FAULT BUS A ................................................................................................................................. 3-165

3-165
11050 CCPUNET FAULT BUS B ................................................................................................................................. 3-166

3-166
11052 DUPL NETCCN ADDR FAULT ...................................................................................................................... 3-167

3-167
11054 EJECTOR LATCH FAULT ................................................................................................................................ 3-168

3-168
11057 NETCCN CONNECT FAILED ........................................................................................................................ 3-169

3-169
11058 SYS CPU USAGE HIGH ................................................................................................................................... 3-170

3-170
11060 TEMPERATURE FAULT ................................................................................................................................... 3-173

3-173
11062 POWER SUPPLY FAULT PS P 12V .............................................................................................................. 3-174

3-174
11064 POWER SUPPLY FAULT PS N 12V ............................................................................................................. 3-175

3-175
11066 POWER SUPPLY FAULT PS P 5V ................................................................................................................ 3-176

3-176
11068 POWER SUPPLY FAULT PS 3V .................................................................................................................... 3-177

3-177
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....................................................................................................................................................................................................................................
11070 DISK A ALARM FAULT .................................................................................................................................... 3-178
3-178
11072 DISK B ALARM FAULT ................................................................................................................................... 3-179

3-179
11074 DISK C ALARM FAULT ................................................................................................................................... 3-180

3-180
11076 DISK D ALARM FAULT ................................................................................................................................... 3-181

3-181
11078 DC POWER SUPPLY OUT OF RANGE ..................................................................................................... 3-182

3-182
11080 AC POWER SUPPLY OUT OF RANGE ..................................................................................................... 3-183

3-183
11082 FAN C ALARM FAULT ..................................................................................................................................... 3-184

3-184
11084 FAN D ALARM FAULT ..................................................................................................................................... 3-185

3-185
11088 POWER SUPPLY INPUT FAULT .................................................................................................................. 3-186

3-186
11090 NETCCN PRESENCE FAULT ......................................................................................................................... 3-187

3-187
11100 ALOM DOWN ........................................................................................................................................................ 3-188

3-188
11102 ALOM FAN ALARM FAULT ........................................................................................................................... 3-189

3-189
11104 ALOM TEMP ALARM FAULT ....................................................................................................................... 3-190

3-190
11106 ALOM FRU ALARM FAULT ........................................................................................................................... 3-191

3-191
11108 ALOM TERM SERVER NOT CFG ................................................................................................................ 3-192

3-192
11110 ALOM TERM SERVER CONN DOWN ...................................................................................................... 3-193

3-193
11112 ALOM ETH IP NOT CFG .................................................................................................................................. 3-194

3-194
11114 ALOM ETH IP CONN DOWN ......................................................................................................................... 3-195

3-195
12006 UMAN TRACE MAJOR DISK USAGE ..................................................................................................... 3-196

3-196
12008 UMAN TRACE MINOR DISK USAGE ...................................................................................................... 3-197

3-197
12011 UNC VIRTUAL IP NOT SET ........................................................................................................................... 3-198

3-198
12500 DS1 PHY ALARM ON ........................................................................................................................................ 3-200

3-200
12511 EXTERNAL ALARM .......................................................................................................................................... 3-201

3-201
13009 EVT_GEORED_PEER_PROTECTING_WSS_OOS ............................................................................. 3-203

3-203
13011 EVT_GEORED_PEER_PROTECTED_WSS_OOS ................................................................................ 3-204

3-204
13013 SEC NETWORK INTERFACE DOWN ....................................................................................................... 3-205

3-205
13016 DISK ERROR CRITICAL ................................................................................................................................ 3-207

3-207
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....................................................................................................................................................................................................................................
13018 DISK ERROR MAJOR ...................................................................................................................................... 3-210
3-210
13021 FMA RESOURCE FAULT ................................................................................................................................ 3-212

3-212
13023 EVT_RUN_FSCK_WARNING ....................................................................................................................... 3-215

3-215
13025 CPU TEMP HIGH ................................................................................................................................................ 3-217

3-217
13027 ECC ERROR ALARM ........................................................................................................................................ 3-219

3-219
13501 EVT_TEMP_HIGH_MINOR ........................................................................................................................... 3-221

3-221
13503 EVT_TEMP_HIGH_MAJOR ........................................................................................................................... 3-223

3-223
13505 EVT_TEMP_LOW_MINOR ............................................................................................................................. 3-225

3-225
13507 EVT_TEMP_LOW_MAJOR ............................................................................................................................ 3-227

3-227
13509 EVT_HUM_HIGH_MINOR ............................................................................................................................. 3-229

3-229
13511 EVT_HUM_HIGH_MAJOR ............................................................................................................................. 3-231

3-231
13513 EVT_HUM_LOW_MINOR .............................................................................................................................. 3-233

3-233
13515 EVT_HUM_LOW_MAJOR .............................................................................................................................. 3-235

3-235
13517 POWER DISTRIB FAULT ................................................................................................................................ 3-237

3-237
14000 CPU DOWN ............................................................................................................................................................ 3-239

3-239
14007 UMA NOT TRAFFIC READY ........................................................................................................................ 3-240

3-240
14050 GEN MG DBF FILES FAILED ....................................................................................................................... 3-242

3-242
14052 GEN MG SW FILES FAILED .......................................................................................................................... 3-243

3-243
14054 GEN MG SW FILES BIN FAILED ................................................................................................................ 3-244

3-244
14056 GEN MG SW FILES FPG FAILED ............................................................................................................... 3-245

3-245
14058 GEN MG SW FILES DSP FAILED ................................................................................................................ 3-246

3-246
14060 GEN MG SW FILES DGM FAILED ............................................................................................................. 3-247

3-247
14062 GEN MG SW FILES PCM FAILED .............................................................................................................. 3-248

3-248
14064 MSFDB CKSUM MISMATCH ........................................................................................................................ 3-249

3-249
14066 GEN MG SW FILES SGM FAILED .............................................................................................................. 3-250

3-250
14068 GEN MG SW FILES IMG FAILED ............................................................................................................... 3-252

3-252
14700 SSN OOS PRE510 ................................................................................................................................................. 3-254

3-254
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....................................................................................................................................................................................................................................
14702 BSS OVERLOAD PRE510 ................................................................................................................................ 3-255
3-255
14704 MODIFIED MAXNUMBEROFLAI GROUPS ......................................................................................... 3-256

3-256
15003 DPC CONGESTION ............................................................................................................................................ 3-258

3-258
15015 MTP3 LINK BLOCK ........................................................................................................................................... 3-259

3-259
15019 MTP3 LINK INHIBIT ......................................................................................................................................... 3-260

3-260
15025 EVT_MTP3_LINK_CONGESTED ................................................................................................................ 3-261

3-261
15027 EVT_MTP3_LINK_INACT .............................................................................................................................. 3-263

3-263
15032 MTP3 LINKSET CONGESTED ..................................................................................................................... 3-266

3-266
15034 MTP3 ROUTE CONGESTED .......................................................................................................................... 3-267

3-267
15037 MTP3 PAUSE .......................................................................................................................................................... 3-268

3-268
15041 SSN USER OOS ..................................................................................................................................................... 3-273

3-273
15043 SP INACCESSIBLE ............................................................................................................................................. 3-274

3-274
15153 SCCP USER OOS .................................................................................................................................................. 3-275

3-275
15195 MSC NODE SELECTION THROTTLE ON .............................................................................................. 3-276

3-276
15203 ISUP MTP REPORT DPC PAUSE .................................................................................................................. 3-277

3-277
15208 SGW OVERLOAD LEVEL1 ............................................................................................................................ 3-278

3-278
15210 SGW OVERLOAD LEVEL2 ............................................................................................................................ 3-279

3-279
15229 SS7 SYSTEM UNAVAILABLE ...................................................................................................................... 3-280

3-280
15230 REMOTE ISUP CONGESTION ...................................................................................................................... 3-282

3-282
15232 DPC OOS .................................................................................................................................................................. 3-284

3-284
15235 MTP3 LINKSET LOCKED ............................................................................................................................... 3-285

3-285
15237 EVT_MTP3_LINK_LOCKED ......................................................................................................................... 3-286

3-286
15238 SCCP CONN THRESH LIMIT ........................................................................................................................ 3-288

3-288
15240 MTP3 MAX RTE QUEUE REACHED ........................................................................................................ 3-289

3-289
15242 MTP3 STATE T3 CORRECTION ................................................................................................................... 3-290

3-290

3-291

3-292
....................................................................................................................................................................................................................................
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....................................................................................................................................................................................................................................
15248 SCCP SSP RAISE .................................................................................................................................................. 3-293
3-293
15313 SCTP RES CONG STRT .................................................................................................................................... 3-294

3-294
15316 SCTP TXQ CONG ON ........................................................................................................................................ 3-295

3-295
15323 SCTP PATH FAILURE ........................................................................................................................................ 3-296

3-296
15400 M3UA DPC CONGESTION ............................................................................................................................. 3-298

3-298
15412 M3UA ASP DOWN .............................................................................................................................................. 3-299

3-299
15422 M3UA AS DOWN ................................................................................................................................................. 3-303

3-303
15426 M3UA ASP SCTP COMM DOWN ................................................................................................................ 3-304

3-304
15430 M3UA DPC UNAVAILABLE .......................................................................................................................... 3-306

3-306
15439 M3UA DPC OOS ................................................................................................................................................... 3-307

3-307
15812 TT DATASTORE SPACE EXHAUSTED .................................................................................................... 3-309

3-309
15813 REPLICATION THRESHHOLD ..................................................................................................................... 3-310

3-310
15814 EVT_REPLICATION_HALTED ..................................................................................................................... 3-311

3-311
15815 EVT_REPLICATION_DELAYED ................................................................................................................. 3-313

3-313
17000 OAMAMA MINOR DISK ALARM .............................................................................................................. 3-315

3-315
17001 OAMAMA MAJOR DISK ALARM .............................................................................................................. 3-316

3-316
17011 AMA DISTRIB FILE TRANSFER PRIMARY SERVER ERROR .................................................... 3-317
3-317
17014 AMA FORMAT OUTPUT FILE MISSING ................................................................................................ 3-320

3-320
17230 SMS MINOR DISK ALARM ........................................................................................................................... 3-321

3-321
17232 SMS MAJOR DISK ALARM ........................................................................................................................... 3-322

3-322
17236 ZNYX IF DOWN ................................................................................................................................................... 3-323

3-323
17250 LOSS OF SIGNAL ................................................................................................................................................ 3-324

3-324
17252 SYSTEM CONGESTION .................................................................................................................................. 3-328

3-328
17254 DUAL CARD FAILURE .................................................................................................................................... 3-330

3-330
17256 MANY CARD FAILURE ................................................................................................................................... 3-332

3-332
17258 SAME FAMILY CARD FAILURE ................................................................................................................. 3-334

3-334
17260 ALL FAMILY CARD FAILURE ..................................................................................................................... 3-336

3-336
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....................................................................................................................................................................................................................................
17262 EVT_MSC_NODE_LOCKED ......................................................................................................................... 3-338
3-338
17264 MSF NODE LOCKED ........................................................................................................................................ 3-340

3-340
17269 DISK MEDIA ERROR ALARM FAULT ..................................................................................................... 3-341

3-341
17270 DISK ILLEGAL REQUEST ERROR ............................................................................................................ 3-342

3-342
17272 ESM COMM LOSS .............................................................................................................................................. 3-343

3-343
17274 NODE SELF RECOVERY ................................................................................................................................ 3-345

3-345
17281 EVT_PROCESS_LOCKED .............................................................................................................................. 3-347

3-347
17283 DBMON DOWN .................................................................................................................................................... 3-349

3-349
17287 SNMP MASTER AGENT DOWN .................................................................................................................. 3-350

3-350
17300 MSRN HIGH WATERMARK ALARM ........................................................................................................ 3-351

3-351
17302 AMA DISTRIB FILE TRANSFER BACKUP SERVER ERROR ...................................................... 3-353
3-353
17304 CDR FILE WRITE ERROR .............................................................................................................................. 3-354

3-354
17309 EVT_MTP3_LINKSET_SUPERVISION_ON ........................................................................................... 3-355

3-355
17312 MTP2 INT LOOP SET ......................................................................................................................................... 3-357

3-357
17314 MTP2 EXT LOOP SET ....................................................................................................................................... 3-358

3-358
17316 EVT_KILLER_TRUNK_SUSPECT .............................................................................................................. 3-359

3-359
17318 KILLER TRUNK CRITICAL ........................................................................................................................... 3-361

3-361
17320 ESRK HIGH WATERMARK ALARM ......................................................................................................... 3-363

3-363
17323 DFT PROCESSOR OOS ..................................................................................................................................... 3-365

3-365
17400 SCCP ROUTE CONGESTED .......................................................................................................................... 3-368

3-368
17421 SCCP SS CONGESTED ..................................................................................................................................... 3-369

3-369
17424 NETWORK IF DOWN ........................................................................................................................................ 3-370

3-370
17433 ESM LINK DOWN ............................................................................................................................................... 3-371

3-371
17437 SINGLE CALL TRACE LONG DURATION ............................................................................................ 3-372

3-372
17439 SW ERROR EXCEED ALARM ON ............................................................................................................. 3-373

3-373
17440 AMA DISTRIB FILE TRANSFER DELAY ON ....................................................................................... 3-374

3-374
17444 TRACE MAP ALARM ON LOCAL .............................................................................................................. 3-376

3-376
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....................................................................................................................................................................................................................................
17448 TRACE MAP ALARM ON CENTRAL ....................................................................................................... 3-377
3-377
17450 TDM INTERCONNECT USAGE HIGH ALARM .................................................................................. 3-378

3-378
17453 RESOURCE THRESHOLD REACHED ..................................................................................................... 3-379

3-379
17459 ITX CHARGING RCVD FROM STD SCP ................................................................................................ 3-380

3-380
17540 INTRACONNSW LINK DOWN .................................................................................................................... 3-381

3-381
17600 UNC SGW IF DOWN .......................................................................................................................................... 3-383

3-383
17604 UNC UMA DB IF DOWN ................................................................................................................................. 3-385

3-385
17606 UNC GGW NODE LINK DOWN .................................................................................................................. 3-387

3-387
17608 UNC GGW NODE CONGESTION ............................................................................................................... 3-389

3-389
17610 ALRM RESYNCH START ................................................................................................................................ 3-390

3-390
17614 UNC IMSI MISMATCHED .............................................................................................................................. 3-391

3-391
17615 EVT_UNC_TUNNEL_ADDR_OOR ............................................................................................................ 3-392

3-392
17616 UNC UMA DB TIMEOUT ................................................................................................................................ 3-395

3-395
17617 UNC MS INVALID MS LENGTH ................................................................................................................. 3-398

3-398
17619 SMLC UNKNOWN POS METHOD ............................................................................................................. 3-399

3-399
17620 SMLC UNKNOWN MSG TYPE .................................................................................................................... 3-400

3-400
17628 UNC NO UNC NODE ......................................................................................................................................... 3-401

3-401
17630 UNC NETWORK IF DOWN ............................................................................................................................ 3-403

3-403
17632 UNC ETHER LINK DOWN ............................................................................................................................. 3-405

3-405
17638 UNC INVALID GMLC NODE ........................................................................................................................ 3-406

3-406
17640 UNC NO GGW NODE ........................................................................................................................................ 3-407

3-407
17643 UNC NO UMA DB NODE ................................................................................................................................ 3-409

3-409
17645 UNC NO SGW NODE ......................................................................................................................................... 3-411

3-411
17647 UNC INVALID SGW NODE ............................................................................................................................ 3-413

3-413
17650 MTP3 LINK OOS .................................................................................................................................................. 3-414

3-414
17652 DUAL DFT FAILURE ......................................................................................................................................... 3-415

3-415
17654 DFT OUT OF SYNC ............................................................................................................................................ 3-416

3-416
....................................................................................................................................................................................................................................
5060 WCS xiii
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
17656 APP TRAFFIC READY MISSED ................................................................................................................... 3-417
3-417
17665 SNMP TRAP QUEUE FULL ............................................................................................................................ 3-418

3-418
17667 LINK BUFFER USAGE HIGH ....................................................................................................................... 3-419

3-419
17669 RESOURCE LIMIT REACHED ..................................................................................................................... 3-420

3-420
17671 AMA DISTRIB NOT PRODUCING BILLING FILES .......................................................................... 3-422

3-422
17673 AMA DISTRIB NOT UPDATING BILLING DATABASE .................................................................. 3-425

3-425
17675 INTERNAL CSCCM QUEUE THRESHOLD REACHED SET ........................................................ 3-428

3-428
17803 UNC MAX MS REACHED .............................................................................................................................. 3-429

3-429
17805 UNC URRCM NO MEMORY ......................................................................................................................... 3-430

3-430
17807 UNC URRCM NO TIMER ................................................................................................................................ 3-431

3-431
17811 UNC BAD UMA REG CGI ............................................................................................................................... 3-432

3-432
17813 UNC NO UNC MCC MNC ............................................................................................................................... 3-433

3-433
17818 UNC URRP NO MEMORY ............................................................................................................................... 3-434

3-434
17820 UNC URRP ALLOCATE ID FAILED ........................................................................................................... 3-435

3-435
17831 SMLC NO TIMER ................................................................................................................................................ 3-436

3-436
17833 SMLC NO MEMORY ......................................................................................................................................... 3-437

3-437
17835 SMLC NO SCCP ID ............................................................................................................................................. 3-438

3-438
17838 NO UNC RADIO NTWK ................................................................................................................................... 3-439

3-439
17840 BAD UMA HANDOVER CGI ......................................................................................................................... 3-441

3-441
17852 UNC DNS TIMEOUT .......................................................................................................................................... 3-442

3-442
17854 UNC FQDN EMPTY ........................................................................................................................................... 3-443

3-443
17859 UNC GGW PROT VERS MISMATCH ........................................................................................................ 3-444

3-444
17861 UNC NO PLMN LIST DEFINED ................................................................................................................... 3-445

3-445
17901 AC VERS MISMATCH ON .............................................................................................................................. 3-446

3-446
17903 EVT_ERR_CDR_FILE_MOVED ................................................................................................................... 3-447

3-447
17905 HOSTZONE HW ALARM ................................................................................................................................ 3-449

3-449
17910 HON HIGH WATERMARK .............................................................................................................................. 3-455

3-455
....................................................................................................................................................................................................................................
xiv 5060 WCS
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
17912 ERR LOG KERNEL ............................................................................................................................................. 3-457
3-457
17914 ERR LOG KERNEL PANIC ............................................................................................................................. 3-458

3-458
17916 MSC NO UNC LACCELL TIMEZONE ...................................................................................................... 3-459

3-459
17918 ERR NTP OUT OF SYNC ................................................................................................................................. 3-460

3-460
18004 MSF NODE OOS ................................................................................................................................................... 3-462

3-462
18006 MTP3 MEM RESOURCE LEAK ................................................................................................................... 3-463

3-463
18008 SSN OOS .................................................................................................................................................................. 3-465

3-465
18012 MTP3 STATE T4 CORRECTION PRESP3 ................................................................................................ 3-466

3-466
18021 OMNI CHASSIS TRAPS ALERT ................................................................................................................... 3-468

3-468
18022 GEN MG DBF FILES FAILED PRESP3 ..................................................................................................... 3-469

3-469
18038 ERROR LOG KERNEL ...................................................................................................................................... 3-472

3-472
18040 ERROR LOG KERNEL PANIC ...................................................................................................................... 3-474

3-474
18042 ERROR LOG KERNEL DISK ERR .............................................................................................................. 3-476

3-476
18044 ERROR LOG KERNEL MEM ERR .............................................................................................................. 3-478

3-478
18046 ERR LOG KERNEL NTP ERR ........................................................................................................................ 3-480

3-480
18048 ERR LOG KERNEL FILE ERR ...................................................................................................................... 3-481

3-481
18050 MSC NO UNC TIMEZONE .............................................................................................................................. 3-482

3-482
18051 BSS RNC OVERLOAD ...................................................................................................................................... 3-484

3-484
18094 OMNI ALA STACK MGR NEIGHBOR CHANGE NO LOOP .......................................................... 3-485
3-485
18099 RAN RESET SERVICE OUTAGE ALARM .............................................................................................. 3-486

3-486
18105 UPLINK IP FAILOVER ...................................................................................................................................... 3-488

3-488
18111 MTP3 LNKSET TREC EXPIRED .................................................................................................................. 3-489

3-489
18112 MTP3 RTE TREC EXPIRED ............................................................................................................................ 3-490

3-490
18114 IP SWITCH DOWN .............................................................................................................................................. 3-491

3-491
18116 MTP3 LNK TREC EXPIRED ........................................................................................................................... 3-492

3-492
18119 MSC NO UNC LACCELL TIMEZONE ...................................................................................................... 3-494

3-494
18126 L2 CAPACITY ALARM RAISE ..................................................................................................................... 3-496

3-496
....................................................................................................................................................................................................................................
5060 WCS xv
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
18129 CISCO C2900 RMON IFINPUTERROR ..................................................................................................... 3-498
3-498
18130 CISCO C2900 RMON IFOUTPUTERROR ................................................................................................ 3-500

3-500
18131 CISCO C2900 RMON CPUUTIL5MIN ....................................................................................................... 3-502

3-502
18132 CISCO C2900 UDLDERROR .......................................................................................................................... 3-504

3-504
18133 CISCO C2900 LOOPGUARDBLOCK ......................................................................................................... 3-506

3-506
18141 SIP TRUNK GROUP NOT REACHABLE ................................................................................................. 3-508

3-508
18143 SUSP_CLONEDIMSI_IN_PERIODIC_LUP ............................................................................................. 3-510

3-510
18147 ALCAP_PATH_LCL_BLOCKED ................................................................................................................... 3-512

3-512
18151 SAM DB MISMATCH ....................................................................................................................................... 3-514

3-514
18153 SS7 MAILBOX CONG ALARM .................................................................................................................... 3-516

3-516
18155 HOSTZONE MON NOT INITIALIZED ALM .......................................................................................... 3-518

3-518
18163 CDR_RENAME_FAILURE .............................................................................................................................. 3-519

3-519
18165 VMG VERSION MISMATCH ......................................................................................................................... 3-521

3-521
18167 VMG_REDUND_CFG_MISMATCH ........................................................................................................... 3-523

3-523
18169 VMG_REDUND_STATE_MISMATCH ...................................................................................................... 3-525

3-525
18171 VMG PEER WCS REPL COMM LOSS ...................................................................................................... 3-528

3-528
18173 VMG PEER SAM REPL COMM LOSS ...................................................................................................... 3-530

3-530
18175 VMG_REPL_CKSUM_MISMATCH ............................................................................................................ 3-532

3-532
18178 VMG_REPL_AUDIT_FAILURE .................................................................................................................... 3-534

3-534
18180 VMG_REPL_SYNCH_START ........................................................................................................................ 3-536

3-536
18182 VMG REPL SYNCH FAILURE ...................................................................................................................... 3-538

3-538
18184 VMG_REPL_LOCKED ...................................................................................................................................... 3-540

3-540
18185 VMG_PEER_WCS_NOT_TRAFFIC_READY ........................................................................................ 3-542

3-542
18187 VMG_BOTH_WCS_STANDBY .................................................................................................................... 3-544

3-544
18189 VMG_BOTH_WCS_ACTIVE ......................................................................................................................... 3-546

3-546
18193 EVT MME COMM FAILURE ......................................................................................................................... 3-548

3-548
18195 EVT MME SCTP ASSOC FAILURE ............................................................................................................ 3-550

3-550
....................................................................................................................................................................................................................................
xvi 5060 WCS
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
18197 EVT MME SCTP PATH FAILURE ................................................................................................................ 3-553
3-553
18200 FAIR SHARE SCHED NOT INSTALLED ................................................................................................. 3-555

3-555
18900 EVT_MISSING_DB_CONFIG ........................................................................................................................ 3-557

3-557
18211 VLRBKUP CFGERR ON ................................................................................................................................... 3-559

3-559
18213 VLRBKUP RESET ERR ON ............................................................................................................................ 3-560

3-560
18215 VLRBKUP REFRESH ERR ON .................................................................................................................... 3-561

3-561
18217 VLRBKUP MAXRECORDS ERR ON ........................................................................................................ 3-562

3-562
19000 SENSOR NOTIFICATION CRITICAL ........................................................................................................ 3-563

3-563
19001 SENSOR NOTIFICATION MAJOR .............................................................................................................. 3-565

3-565
19002 SENSOR NOTIFICATION MINOR .............................................................................................................. 3-567

3-567
19007 RESOURCE NOTIFICATION CRITICAL ................................................................................................. 3-569

3-569
19009 RESOURCE NOTIFICATION MAJOR ....................................................................................................... 3-571

3-571
19011 RESOURCE NOTIFICATION MINOR ........................................................................................................ 3-573

3-573
19014 WATCHDOG NOTIFICATION CRITICAL ............................................................................................... 3-575

3-575
19016 WATCHDOG NOTIFICATION MAJOR ..................................................................................................... 3-577

3-577
19018 WATCHDOG NOTIFICATION MINOR ..................................................................................................... 3-579

3-579
19021 HOTSWAP NOTIFICATION CRITICAL .................................................................................................... 3-581

3-581
19023 HOTSWAP NOTIFICATION MAJOR .......................................................................................................... 3-582

3-582
19025 HOTSWAP NOTIFICATION MINOR .......................................................................................................... 3-583

3-583
19028 OEM NOTIFICATION CRITICAL ................................................................................................................ 3-584

3-584
19030 OEM NOTIFICATION MAJOR ...................................................................................................................... 3-586

3-586
19032 OEM NOTIFICATION MINOR ...................................................................................................................... 3-588

3-588
19035 EVT USER NOTIFICATION CRITICAL ................................................................................................... 3-590

3-590
19037 EVT USER NOTIFICATION MAJOR ......................................................................................................... 3-592

3-592
19039 EVT_USER_NOTIFICATION_MINOR ...................................................................................................... 3-594

3-594
19042 EVT ATCA TEMPERATURE FAULT .......................................................................................................... 3-596

3-596
19044 EVT_ATCA_PDU_FUSE_FAULT ................................................................................................................. 3-598

3-598
....................................................................................................................................................................................................................................
5060 WCS xvii
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
19046 EVT_ATCA_LOOPS_UNAVAILABLE ....................................................................................................... 3-600
3-600
19048 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_A .......................................................................... 3-602

3-602
19050 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_B .......................................................................... 3-604

3-604
19052 OMNI LNGAGG AGG DOWN ....................................................................................................................... 3-606

3-606
19058 VOIP TRUNK GROUP ISOLATED .............................................................................................................. 3-607

3-607
19060 EVT_BONDING_IF_DOWN ........................................................................................................................... 3-609

3-609
19064 EVT_M3UA_AUDIT_RECOVERY_FAILED .......................................................................................... 3-611

3-611
19165 EVT_GTP_MME_CONNECTION_FAILURE ......................................................................................... 3-613

3-613
19066 EVT_FORCE_BONDING_SWITCHOVER .............................................................................................. 3-615

3-615
19070 EVT_MALBAN_LINK_PACKET_ERROR_MAJOR ........................................................................... 3-617

3-617
19072 EVT_MALBAN_LINK_ PACKET_ERROR CRITICAL ..................................................................... 3-619

3-619
19088 EVT_INT_IWF_TRUNK_GROUP_ISOLATED ...................................................................................... 3-621

3-621
19211 MGW CPU OVERLOAD ................................................................................................................................... 3-623

3-623
19213 DISK ERROR MINOR ...................................................................................................................................... 3-625

3-625
19992 DNS SERVER NOT RESPONDING ............................................................................................................. 3-627

3-627
19994 DNS SERVER NOT CONFIGURED ............................................................................................................ 3-629

3-629
19998 DNS SERVERS DOWN ..................................................................................................................................... 3-631

3-631
20007 SYS ACTIVE CM/PAC DEAD ........................................................................................................................ 3-633

3-633
20010 SYS DISK FILE ERROR ................................................................................................................................... 3-635

3-635
20012 SYS RESOURCE THRESHOLD CROSS ................................................................................................... 3-636

3-636
20015 SYS CPU AAL5 SAR FAILURE .................................................................................................................... 3-637

3-637
20018 SYS CPU DOWN .................................................................................................................................................. 3-639

3-639
20020 SYS CPU APP VERSION MISMATCH ....................................................................................................... 3-641

3-641
20024 SYS_MG_FAN_ERROR .................................................................................................................................... 3-642

3-642
20026 SYS_MSF_COMPONENT_TOO_HOT ....................................................................................................... 3-643

3-643
20028 EVT_SYS_NTP_SYNC_FAILURE ............................................................................................................... 3-645

3-645
20030 SYS CODE CHECKSUM ERROR ................................................................................................................ 3-648

3-648
....................................................................................................................................................................................................................................
xviii 5060 WCS
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
20034 SYS DISK ERROR ............................................................................................................................................... 3-649
3-649
20036 SYS MEMORY ECC ERROR .......................................................................................................................... 3-651

3-651
20038 SYS NODE LOAD CONTROL ON ............................................................................................................... 3-652

3-652
20040 SYS_MGC_LINK_DOWN ................................................................................................................................ 3-653

3-653
20042 SYS_MGC_PHYSICAL_LINK_FAILURE ................................................................................................ 3-654

3-654
20044 SYS NODE SELECTION THROTTLE ON ............................................................................................... 3-655

3-655
20047 SYS MEMORY CRITICAL .............................................................................................................................. 3-656

3-656
20048 SYS SLOT POWER REDUN LOST ............................................................................................................. 3-658

3-658
20053 SYS PRODUCT INFORMATION ERROR ................................................................................................ 3-659

3-659
20055 MGW NODE OVERLOADED ........................................................................................................................ 3-661

3-661
20057 SYS CARD CPU DOWN ................................................................................................................................... 3-663

3-663
20060 SYS DISK HIGH USAGE ................................................................................................................................. 3-665

3-665
20063 CAS DS0S LOW .................................................................................................................................................... 3-666

3-666
20081 CAS_CALL_IDS_LOW ..................................................................................................................................... 3-667

3-667
20090 MSC NODE TABLE STALE ............................................................................................................................ 3-668

3-668
20100 SLC96 DATA LINK FAILURE ........................................................................................................................ 3-670

3-670
20104 SLC96 REMOTE TERMINAL ERROR ....................................................................................................... 3-671

3-671
20181 EOC Network Element ERROR ....................................................................................................................... 3-672

3-672
20182 EOC Analog Line Term ERROR ...................................................................................................................... 3-673

3-673
20183 EOC Ds1 Line Term ERROR ............................................................................................................................ 3-674

3-674
20193 EOC Analog Line Term AIS .............................................................................................................................. 3-675

3-675
20194 EOC Ds1 Line Term AIS ..................................................................................................................................... 3-676

3-676
20203 EOC DS1 DEGRADED SIGNAL ................................................................................................................... 3-677

3-677
20213 EOC DS1 FRAMING ERROR ......................................................................................................................... 3-678

3-678
20223 EOC DS1 LOF ........................................................................................................................................................ 3-680

3-680
20233 EOC DS1 LOP ........................................................................................................................................................ 3-682

3-682
20243 EOC DS1 LOS ........................................................................................................................................................ 3-683

3-683
....................................................................................................................................................................................................................................
5060 WCS xix
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
20253 EOC NE EXT DEVICE ERROR ..................................................................................................................... 3-685
3-685
20274 EOC NE TIMING ERROR ................................................................................................................................ 3-686

3-686
20296 EOC PRIMARY LINK DOWN ........................................................................................................................ 3-687

3-687
20304 EOC TMC PRIMARY LINK DOWN ............................................................................................................ 3-688

3-688
20411 PM_DIAG_FAILURE .......................................................................................................................................... 3-689

3-689
20430 PM_CONGESTION ............................................................................................................................................. 3-691

3-691
20432 PM_SEVERE_CONGESTION ........................................................................................................................ 3-692

3-692
20437 PM_ATM_IF_BANDWIDTH_DEPLETED ............................................................................................... 3-693

3-693
20439 PM_ATM_IF_BANDWIDTH_LOW ............................................................................................................. 3-694

3-694
20440 ATM IF OUT BANDWIDTH USAGE THRESHOLD CROSS .......................................................... 3-695

3-695
20444 PM_DOWN .............................................................................................................................................................. 3-696

3-696
20447 PM_CELL_BUFFER_POOL_LOW .............................................................................................................. 3-697

3-697
20452 ATM Atm Vpl LINK AIS .................................................................................................................................... 3-699

3-699
20453 ATM Atm Vcl LINK AIS .................................................................................................................................... 3-700

3-700
20456 ATM Atm Vpl LINK LOC .................................................................................................................................. 3-701

3-701
20457 ATM Atm Vcl LINK LOC .................................................................................................................................. 3-703

3-703
20462 ATM Atm Vpl LINK RDI ................................................................................................................................... 3-705

3-705
20463 ATM Atm Vcl LINK RDI .................................................................................................................................... 3-706

3-706
20498 ATM CONTINUOUS LPBK TEST ERROR .............................................................................................. 3-707

3-707
20501 EI ETHERNET LINK FAILURE .................................................................................................................... 3-709

3-709
20503 EI ETHERNET STANDBY LINK FAILURE ............................................................................................ 3-710

3-710
20505 EI FIBER LOS ........................................................................................................................................................ 3-711

3-711
20509 EI OPTICAL TX FAULT .................................................................................................................................... 3-712

3-712
20514 EI AUTO NEGOTIATION DEGRADED .................................................................................................... 3-713

3-713
20519 EI STANDBY PATH FAILURE ....................................................................................................................... 3-714

3-714
20606 ISDN LINK DOWN ............................................................................................................................................. 3-715

3-715
20632 ISDN INIT FAILED .............................................................................................................................................. 3-716

3-716
....................................................................................................................................................................................................................................
xx 5060 WCS
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
20634 ISDN GROUP DOWN ......................................................................................................................................... 3-717
3-717
20751 TDM APPLICATION FAULT .......................................................................................................................... 3-718

3-718
20752 TDM APPLICATION DEGRADED .............................................................................................................. 3-719

3-719
20754 TDM_SM/SST_CARD_FAULT ...................................................................................................................... 3-720

3-720
20755 TDM SM/SST CARD DEGRADED .............................................................................................................. 3-722

3-722
20759 DS1 FACILITY FAULT ...................................................................................................................................... 3-724

3-724
20760 TDM Channel FACILITY FAULT .................................................................................................................. 3-726

3-726
20761 TDM Ds3 FACILITY FAULT ........................................................................................................................... 3-728

3-728
20762 TDM Port Transceiver FACILITY FAULT .................................................................................................. 3-730

3-730
20763 TDM Ai Port Transceiver FACILITY FAULT ............................................................................................ 3-732

3-732
20769 FAC Ds1 FACILITY DEGRADED ................................................................................................................ 3-734

3-734
20770 FAC Channel FACILITY DEGRADED ........................................................................................................ 3-735

3-735
20771 FAC Ds3 FACILITY DEGRADED ................................................................................................................ 3-736

3-736
20789 TDM Sm Dsp DSP FACILITY FAULT ......................................................................................................... 3-737

3-737
20790 TDM Sm Dsp Group DSP FACILITY FAULT ........................................................................................... 3-739

3-739
20792 TDM Sm Dsp DSP FACILITY DEGRADED ............................................................................................. 3-741

3-741
20793 TDM Sm Dsp Group DSP FACILITY DEGRADED ............................................................................... 3-743

3-743
20799 TDM SYSTEM CLOCK FAULT .................................................................................................................... 3-745

3-745
20800 TDM SYSTEM CLOCK DEGRADED ........................................................................................................ 3-747

3-747
20802 TDM Card CARD/PORT FAULT .................................................................................................................... 3-749

3-749
20803 TDM Atm Interface Card CARD/PORT FAULT ....................................................................................... 3-750

3-750
20804 TDM Channelized Interface Card CARD/PORT FAULT ....................................................................... 3-751

3-751
20805 TDM Voice Server Card CARD/PORT FAULT ......................................................................................... 3-752

3-752
20806 TDM Data Server Card CARD/PORT FAULT ........................................................................................... 3-753

3-753
20807 TDM Echo Server Card CARD/PORT FAULT .......................................................................................... 3-754

3-754
20808 TDM Port CARD/PORT FAULT ..................................................................................................................... 3-755

3-755
20809 TDM Port Group CARD/PORT FAULT ....................................................................................................... 3-756

3-756
....................................................................................................................................................................................................................................
5060 WCS xxi
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
20817 TDM Card CARD/PORT DEGRADED ........................................................................................................ 3-757
3-757
20818 TDM Atm Interface Card CARD/PORT DEGRADED ........................................................................... 3-759

3-759
20819 TDM Channelized Interface Card CARD/PORT DEGRADED ........................................................... 3-761

3-761
20820 TDM Voice Server Card CARD/PORT DEGRADED ............................................................................. 3-763

3-763
20821 TDM Data Server Card CARD/PORT DEGRADED ............................................................................... 3-765

3-765
20822 TDM Echo Server Card CARD/PORT DEGRADED .............................................................................. 3-767

3-767
20823 TDM Port CARD/PORT DEGRADED ......................................................................................................... 3-769

3-769
20824 TDM Port Group CARD/PORT DEGRADED ........................................................................................... 3-771

3-771
20878 TDM DIGIT MAP ERROR ................................................................................................................................ 3-773

3-773
20983 FAC_FACILITY_FAULT_STANDBY .......................................................................................................... 3-774

3-774
20996 TDM_SM/SST_DIG_ANN_ERROR ............................................................................................................. 3-775

3-775
20998 TDM SM DIG ANN DEGRADED ................................................................................................................. 3-776

3-776
21002 TDM SW RESOURCE LOW ........................................................................................................................... 3-777

3-777
21012 TDM DSP HW RESOURCE LOW ................................................................................................................. 3-778

3-778
21014 EC_TEST_XCON_ERROR .............................................................................................................................. 3-780

3-780
21016 TDM MID PLANE BUS ERROR ................................................................................................................... 3-781

3-781
21020 TDM CARD DIAG TEST FAILURE ............................................................................................................ 3-783

3-783
21052 TDM INPULSE MAP ERROR ......................................................................................................................... 3-784

3-784
21068 TDM CAS PROFILE VARIABLE DIGIT CONTROL NOT SUPPORTED .................................. 3-785
3-785
21070 TDM PORT TRANCEIVER THRESHOLD CROSS .............................................................................. 3-786

3-786
21302 IP ARP TIMEOUT ................................................................................................................................................. 3-790

3-790
21305 IP DOS ATTACK ................................................................................................................................................... 3-791

3-791
21313 IP RESOURCES THRESHOLD CROSS ..................................................................................................... 3-793

3-793
21315 IP CAC BANDWIDTH THRESHOLD CROSS ........................................................................................ 3-794

3-794
21321 IP OSPF HELLO DOWN ................................................................................................................................... 3-795

3-795
21326 IPV6 NBR UNREACHABLE ........................................................................................................................... 3-796

3-796
21350 MPLS LSP DOWN ............................................................................................................................................... 3-797

3-797
....................................................................................................................................................................................................................................
xxii 5060 WCS
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
21352 MPLS TUNNEL BANDWIDTH THRESHOLD CROSS ...................................................................... 3-798
3-798
21353 MPLS TUNNEL BANDWIDTH DEPLETED ........................................................................................... 3-799

3-799
21506 CMC DB LOADING FAILED ......................................................................................................................... 3-800

3-800
21507 CMC PROVISIONING FAILED ..................................................................................................................... 3-801

3-801
21515 CMC DB VALIDATION FAILED .................................................................................................................. 3-802

3-802
21518 CMC APPLICATION PROVISIONING ...................................................................................................... 3-803

3-803
21541 VSC AAL1 SAR GROUP ERROR ................................................................................................................. 3-805

3-805
21545 VSC DSP ERROR ................................................................................................................................................. 3-806

3-806
21550 VSC AAL2 SAR GROUP ERROR ................................................................................................................. 3-807

3-807
21558 VSC CAS LINK DOWN .................................................................................................................................... 3-808

3-808
21572 ESC DSP GROUP DEGRADED ..................................................................................................................... 3-809

3-809
21585 VSC CARD ERROR ............................................................................................................................................. 3-811

3-811
21587 VSC DSP CHIP ERROR ..................................................................................................................................... 3-813

3-813
21588 VSC Vsc Dsp Group DSP CHIP ERROR ..................................................................................................... 3-815
3-815
21592 VSC VOIP SAR GROUP ERROR .................................................................................................................. 3-816

3-816
21599 VSC Esc Dsp Group DSP CHIP ERROR ..................................................................................................... 3-817
3-817
21603 VSC ADPCM HW CHIP ERROR ................................................................................................................... 3-819

3-819
21608 VSC VOIP RTCP CALL LOSS DETECTED ............................................................................................. 3-820

3-820
21613 MGW VSC CARD DEGRADED .................................................................................................................... 3-821

3-821
21637 DB VALIDATION FAILED .............................................................................................................................. 3-822

3-822
21639 DB FILETYPE MISMATCH ............................................................................................................................ 3-823

3-823
21640 DB CHECKSUM MISMATCH ........................................................................................................................ 3-824

3-824
21671 DSC SLOT ERROR .............................................................................................................................................. 3-826

3-826
21673 DSC CARD ERROR ............................................................................................................................................ 3-827

3-827
21681 DSC IMA GROUP ERROR ............................................................................................................................... 3-828

3-828
21683 DSC IMA LINK ERROR .................................................................................................................................... 3-830

3-830
21687 DSC FR LINK ERROR ....................................................................................................................................... 3-832

3-832
....................................................................................................................................................................................................................................
5060 WCS xxiii
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
21690 DSC FR PVC ENDPOINT ERROR ............................................................................................................... 3-834
3-834
21751 CRM MEMORY INSUFFICIENT .................................................................................................................. 3-835

3-835
21785 CRM Fr Lport DS CREATE FAILURE ........................................................................................................ 3-836

3-836
21786 CRM Fr Atm X Con DS CREATE FAILURE ............................................................................................. 3-837

3-837
21787 CRM Ces Conf DS CREATE FAILURE ...................................................................................................... 3-838

3-838
21788 CRM Ima Group DS CREATE FAILURE ................................................................................................... 3-839

3-839
21789 CRM Ima Link DS CREATE FAILURE ....................................................................................................... 3-840

3-840
21790 CRM Cell Relay DS CREATE FAILURE .................................................................................................... 3-841

3-841
21815 CRM SW RESOURCE LOW ........................................................................................................................... 3-842

3-842
21817 CRM Fr Lport MO FAILURE ........................................................................................................................... 3-843

3-843
21818 CRM Fr Atm X Con MO FAILURE ............................................................................................................... 3-845

3-845
21819 CRM Ces Conf MO FAILURE ......................................................................................................................... 3-847

3-847
21820 CRM Ima Group MO FAILURE ...................................................................................................................... 3-849

3-849
21821 CRM Ima Link MO FAILURE ......................................................................................................................... 3-851

3-851
21822 CRM Cell Relay MO FAILURE ...................................................................................................................... 3-853

3-853
21823 CRM Vodsl Aal2 If MO FAILURE ................................................................................................................. 3-855

3-855
21824 CRM Aal1 Trunk Group MO FAILURE ....................................................................................................... 3-857

3-857
21825 CRM Voip Trunk Group MO FAILURE ....................................................................................................... 3-859

3-859
21826 CRM Voip Trunk Sub Group MO FAILURE .............................................................................................. 3-861

3-861
21861 VSC TSI ERROR ................................................................................................................................................... 3-863

3-863
21862 VSC TSI DEGRADED ........................................................................................................................................ 3-864

3-864
21864 VSC BERT ERROR .............................................................................................................................................. 3-865

3-865
21866 VSC TONE GENERATOR ERROR .............................................................................................................. 3-866

3-866
21873 VSC CODEC MAJOR THRESH EXCEEDED ......................................................................................... 3-867

3-867
21874 VSC CODEC MINOR THRESH EXCEEDED ......................................................................................... 3-868

3-868
21878 VSC NODE OPTION MISMATCH ............................................................................................................... 3-869

3-869
21989 MEG SW RESOURCE LOW ........................................................................................................................... 3-870

3-870
....................................................................................................................................................................................................................................
xxiv 5060 WCS
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Contents
....................................................................................................................................................................................................................................
21991 MEG SCTP RECEIVE CONGESTION ........................................................................................................ 3-871
3-871
21993 MEG SCTP TRANSMIT CONGESTION ................................................................................................... 3-872

3-872
21995 MEG SCTP ASSN DOWN ................................................................................................................................ 3-873

3-873
22001 FAC SONET LOS .................................................................................................................................................. 3-874

3-874
22007 FAC SONET LOS STANDBY ......................................................................................................................... 3-876

3-876
22013 FAC SONET LOF .................................................................................................................................................. 3-877

3-877
22019 FAC SONET LOF STANDBY ......................................................................................................................... 3-878

3-878
22025 FAC Sonet SONET AIS ....................................................................................................................................... 3-879

3-879
22026 FAC Sonet Path SONET AIS ............................................................................................................................. 3-880

3-880
22027 FAC SONET VT AIS ............................................................................................................................................ 3-881

3-881
22031 FAC Sonet SONET AIS STANDBY ............................................................................................................... 3-883

3-883
22032 FAC Sonet Path SONET AIS STANDBY .................................................................................................... 3-884

3-884
22037 FAC Sonet SONET RFI ....................................................................................................................................... 3-885

3-885
22038 FAC Sonet Path SONET RFI ............................................................................................................................. 3-886

3-886
22039 FAC Sonet Vt SONET RFI ................................................................................................................................. 3-887

3-887
22043 FAC Sonet Path SONET LOP ........................................................................................................................... 3-888

3-888
22044 FAC Sonet Vt SONET LOP ............................................................................................................................... 3-889

3-889
22049 FAC Sonet Path SONET PATH UNEQ ......................................................................................................... 3-890

3-890
22050 FAC Sonet Vt SONET PATH UNEQ ............................................................................................................. 3-891

3-891
22055 FAC Sonet Path SONET PATH PLM ............................................................................................................. 3-892

3-892
22056 FAC Sonet Vt SONET PATH PLM ................................................................................................................. 3-893

3-893
22061 FAC SONET BER SF ........................................................................................................................................... 3-894

3-894
22063 FAC SONET BER SD .......................................................................................................................................... 3-895

3-895
22065 FAC SONET BER SF STANDBY .................................................................................................................. 3-896

3-896
22067 FAC SONET BER SD STANDBY .................................................................................................................. 3-897

3-897
22071 FAC Sonet Path SONET LOP STANDBY ................................................................................................... 3-898

3-898
22072 FAC Sonet Vt SONET LOP STANDBY ....................................................................................................... 3-899

3-899
....................................................................................................................................................................................................................................
5060 WCS xxv
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
22075 FAC Sonet Path SONET PATH PLM STANDBY ..................................................................................... 3-900
3-900
22076 FAC Sonet Vt SONET PATH PLM STANDBY ......................................................................................... 3-902

3-902
22079 FAC Sonet Path SONET PATH UNEQ STANDBY ................................................................................. 3-904
3-904
22080 FAC Sonet Vt SONET PATH UNEQ STANDBY ..................................................................................... 3-905

3-905
22083 FAC STANDBY PORT FAULT ....................................................................................................................... 3-906

3-906
22085 FAC STM1 STRATUM3E .................................................................................................................................. 3-907

3-907
22086 FAC STM1 STRATUM3E STANDBY ......................................................................................................... 3-908

3-908
22353 IPOH_GATEWAY_MG_CHAN_LINK_DOWN ...................................................................................... 3-909

3-909
23850 GEN LineSig BINARY IMAGE ERROR .................................................................................................... 3-910

3-910
23851 GEN R2RegisterSig BINARY IMAGE ERROR ....................................................................................... 3-911

3-911
23852 GEN R2InpuseSigMap BINARY IMAGE ERROR ................................................................................. 3-912

3-912
23983 GEN CARD FAULT ............................................................................................................................................. 3-913

3-913
23986 GEN CARD PIF FAULT ..................................................................................................................................... 3-915

3-915
23988 GEN CARD FPGA PROM FAILURE ........................................................................................................... 3-917

3-917
23991 GEN CARD FPGA FLASH UNRECOVERABLE ERROR ................................................................. 3-919

3-919
23993 GEN CARD FPGA FLASH NO IMAGE FILE ......................................................................................... 3-921

3-921
23996 GEN CARD FPGA FLASH IMAGE CHANGED .................................................................................... 3-923

3-923
23998 GEN CARD FPGA PROM FAILURE ........................................................................................................... 3-924

3-924
24002 GEN PROTECTING RESOURCE INSUFFICIENT ............................................................................... 3-926

3-926
24004 GEN HW RESOURCE MISSING .................................................................................................................. 3-927

3-927
24006 GEN APPLICATION FAULT ........................................................................................................................... 3-928

3-928
24030 GEN Port Group DIAG FAILURE .................................................................................................................. 3-929

3-929
24031 GEN Facility DIAG FAILURE ......................................................................................................................... 3-930

3-930
24032 GEN Atm Interface Card DIAG FAILURE .................................................................................................. 3-931

3-931
24043 GEN PORT XCEIVER THRESHOLD CROSS ......................................................................................... 3-932

3-932
24044 GEN Ai Port Transceiver THRESHOLD CROSS ..................................................................................... 3-934

3-934
24048 GEN AAL2 IF OOS .............................................................................................................................................. 3-935

3-935
....................................................................................................................................................................................................................................
xxvi 5060 WCS
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Contents
....................................................................................................................................................................................................................................
24050 TDM DSP GROUP FAULT ............................................................................................................................... 3-937
3-937
24054 TDM DSP GROUP DEGRADED ................................................................................................................... 3-938

3-938
24130 SYS_MGC_IPC_LINK_DOWN ..................................................................................................................... 3-939

3-939
24149 SYS CARD CLOCK SOURCE DEGRADED ........................................................................................... 3-940

3-940
24155 SYS APPLICATION FILE LOADING FAILURE ................................................................................... 3-942

3-942
24157 SYS WRONG CARD INSTALLED ............................................................................................................... 3-943

3-943
24161 SYS TASK STACK USAGE HIGH ............................................................................................................... 3-944

3-944
24165 SYS MEDIA GATEWAY ASSOCIATION FAILURE ............................................................................ 3-945

3-945
24170 SYS GatewayCon DEFAULT GATEWAY NOT REACHABLE ......................................................... 3-946

3-946
24171 SYS AllGatewayCons DEFAULT GATEWAY NOT REACHABLE ................................................. 3-947

3-947
24178 SYS BEARER LINK DOWN ........................................................................................................................... 3-948

3-948
24181 SYS CM SW UPGRADE IN PROGRESS ................................................................................................... 3-949

3-949
24184 SYS HW STATE MISMATCH ......................................................................................................................... 3-950

3-950
24186 MGW SYS CPU USAGE HIGH ..................................................................................................................... 3-952

3-952
24188 SYS APPLICATION RESOURCE USAGE HIGH .................................................................................. 3-954

3-954
24190 SYS GatewayCon CALL GATEWAY NOT REACHABLE .................................................................. 3-956

3-956
24191 SYS AllGatewayCons CALL GATEWAY NOT REACHABLE .......................................................... 3-957

3-957
24201 V5 INTERFACE OUT OF SERVICE ............................................................................................................ 3-958

3-958
24211 V5 INTERFACE ID MISMATCH ................................................................................................................... 3-960

3-960
24212 V5 INTERFACE VARIANT MISMATCH .................................................................................................. 3-961

3-961
24231 V5 LINK BLOCKED ........................................................................................................................................... 3-962

3-962
24234 V5 LINK ID FAILURE ....................................................................................................................................... 3-963

3-963
24241 V5 C PATH FAILURE ......................................................................................................................................... 3-964

3-964
24247 Event V5 PORT BLOCKED .............................................................................................................................. 3-965

3-965
24248 V5 V5 Isdn User Port PORT BLOCKED ..................................................................................................... 3-966

3-966
24249 V5 V5 Sspl User Port PORT BLOCKED ..................................................................................................... 3-967

3-967
24250 V5 V5 Mspl User Port PORT BLOCKED .................................................................................................... 3-968

3-968
....................................................................................................................................................................................................................................
5060 WCS xxvii
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Contents
....................................................................................................................................................................................................................................
24262 V5 SSL TIMESLOT ALLOC FAILURE ...................................................................................................... 3-969
3-969
24264 V5 PRECONN TIMESLOT ALLOC FAILURE ....................................................................................... 3-970

3-970
24300 M3UA LINK DOWN ........................................................................................................................................... 3-971

3-971
24302 M3UA LINKSET DOWN .................................................................................................................................. 3-972

3-972
24304 M3UA REMOTE POINT CODE CONGESTED ...................................................................................... 3-973

3-973
24306 M3UA REMOTE POINT CODE PAUSED ................................................................................................. 3-974

3-974
24308 M3UA LINK CONGESTED ............................................................................................................................. 3-975

3-975
24318 M3UA LINK PATH DOWN .............................................................................................................................. 3-976

3-976
24320 ALCAP ADJ NODE OOS ................................................................................................................................... 3-978

3-978
24326 ALCAP ADJ NODE CALL THROTTLED ON CONGESTION ........................................................ 3-979

3-979
24351 SG SAAL LINK INACTIVE ............................................................................................................................. 3-980

3-980
24356 MTP2 REMOTE PROCESSOR OUTAGE .................................................................................................. 3-982

3-982
24414 SG M3uaServerAsp ASP ASSOCIATION INACTIVE REMOTE ..................................................... 3-984

3-984
24417 WMG SG AS INACTIVE ................................................................................................................................... 3-985

3-985
24421 SG MTP2 LINK INACTIVE ............................................................................................................................. 3-987

3-987
24431 SG M3uaServerAsp SCTP ASSOCIATION PATH INACTIVE .......................................................... 3-988

3-988
24433 SG Iua Asp SCTP ASSOCIATION PATH INACTIVE ............................................................................ 3-989

3-989
24435 SG Iua ASP ASP ASSOCIATION INACTIVE REMOTE ..................................................................... 3-990

3-990
24436 SG Iua Asp ASP ASSOCIATION INACTIVE LOCAL .......................................................................... 3-992

3-992
24440 SG IUA LAPD DOWN ........................................................................................................................................ 3-993

3-993
24442 SG IUA LAPD CONGESTION ....................................................................................................................... 3-994

3-994
24501 NNSF MSC UNAVAILABLE ........................................................................................................................... 3-995

3-995
24503 NNSF MSC CONGESTION ............................................................................................................................. 3-996

3-996
24505 NNSF MSC POOL UNAVAILABLE ............................................................................................................. 3-997

3-997
24507 NNSF MSC POOL CONGESTION ............................................................................................................... 3-998

3-998
25002 ATM PNNI LINK FAILURE ............................................................................................................................. 3-999

3-999
25100 GEN ADMIN STATE LOCK .......................................................................................................................... 3-1000

3-1000
....................................................................................................................................................................................................................................
xxviii 5060 WCS
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Contents
....................................................................................................................................................................................................................................
29704 REX SWITCHOVER ABORTED ................................................................................................................ 3-1001
3-1001
29900 MANIFEST ALARM ......................................................................................................................................... 3-1003

3-1003
29902 MANIFEST UN OFFICIAL RELEASE USED ....................................................................................... 3-1006

3-1006
40009 AC SET CARD ALARM .................................................................................................................................. 3-1008

3-1008
40011 AC SET SPAN ALARM ................................................................................................................................... 3-1009

3-1009
40013 AC SET CHANNEL ALARM ........................................................................................................................ 3-1010

3-1010
60009 WMG FAC OOS .................................................................................................................................................. 3-1011

3-1011
60027 WMG CHAN DISABLE .................................................................................................................................. 3-1012

3-1012
60313 H248 LINK DOWN ........................................................................................................................................... 3-1013

3-1013
61230 EVT_SMIM_OOS .............................................................................................................................................. 3-1014

3-1014
61232 EVT_MIWX_OOS ............................................................................................................................................. 3-1017

3-1017
61242 PROXY LNK DW ............................................................................................................................................... 3-1020

3-1020
61244 MONITOR LNK DW ........................................................................................................................................ 3-1021

3-1021
61246 SMIM DPC PAUSE ............................................................................................................................................ 3-1022

3-1022
4 Obsolete Alarms and Events
Obsolete Alarms and Events Table ..................................................................................................................................... 4-1

4-1
5 Warning Events
......................................................................................................................................................................................................... 5-1
5-1
6 Informational Events
Informational events table ..................................................................................................................................................... 6-1

6-1
A Alarms clearance procedure
Overview ..................................................................................................................................................................................... A-1

A-1
Login procedure to AIM Card ............................................................................................................................................. A-2

A-2
Power cycle a Card from AIM ............................................................................................................................................ A-3

A-3
Power cycle a Card from ALOM ....................................................................................................................................... A-5

A-5
Prevent loss of billing records ............................................................................................................................................. A-8

A-8
....................................................................................................................................................................................................................................
5060 WCS xxix
3HP700097ATDSMZZA
Contents
....................................................................................................................................................................................................................................
MGW Card Reset Procedure ............................................................................................................................................... A-9
A-9
ATCA Shelf Management Controller (ShMC) ........................................................................................................... A-10

A-10
B Alarm Hierarchy
Overview ..................................................................................................................................................................................... B-1

B-1
Automatic Alarm Clearing by Hierarchy ........................................................................................................................ B-2

B-2
Alarm Hierarchy Specification ........................................................................................................................................... B-4

B-4
C Alarm and Event Management
SNMP Interface ........................................................................................................................................................................ C-1

C-1
Communicating with the WCS agent ............................................................................................................................... C-2

C-2
Alarm Trap Format .................................................................................................................................................................. C-3

C-3
....................................................................................................................................................................................................................................
xxx 5060 WCS
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List of tables
2-1 Alarm Control ............................................................................................................................................................. 2-1

2-1
2-2 Category Numerical Value ..................................................................................................................................... 2-6

2-6
2-3 Severity Numerical Value ....................................................................................................................................... 2-7

2-7
2-4 Alarm Attributes ...................................................................................................................................................... 2-11

2-11
....................................................................................................................................................................................................................................
5060 WCS xxxi
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List of tables
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
xxxii 5060 WCS
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About this document
About this document
Purpose
The Alarms Troubleshooting guide is meant to supplement the EMS Alarms and Events
Guide by identifying critical alarms and providing more detailed information on possible
causes for the alarms, as well as action points to be taken when the alarms are raised.
Reason for reissue
Revision Issue
• Added the following alarms for R5.1.6: 13016, 13018, 13021, 13025, Issue 4, December
13027, 14704, 19211, 29900, 29901, 29902, 29903, 14066, 14068, 2013
24440, 24442, 19213, and 10183
• Moved the following alarms to Obsolete alarms: 18157, 20314,
20414, 20265
• Deleted the following alarms: 18158 - 21591 - 24147 - 24148 - 25000
- 25004 - 20262 - 20271 - 20293 - 20310 - 20491 - 20495 - 25001 -
25005
• Updated Severity for the following alarms: 21527, 20034, 20817,
21070, 22007, 24501, 24505, and 24507
• Removed the following alarms from Chapter 6, “Informational
Events”: 10025, 10026, 10027, 10028, 21527, 20034, 20817, 21070,
22007, 24501, 24505, and 24507
Added new alarm information for 18900 and 18901. Replaced the alarm Issue 3, March
hierarchy attachment in Appendix B with a reference to the new 2013
document number.
Consigned a new document number and Issue number. Added new alarm Issue 2, December
information for 19165,19166,19088,19089, 10181,10182,13023,13024, 2012
17459 and updated information for alarms 10179, 20115,18151,21585,
20799 and 21016.
...................................................................................................................................................................................................................................
5060 WCS xxxiii
3HP700097ATDSMZZA
About this document
....................................................................................................................................................................................................................................
Audience
This guide is for operators in charge of managing and monitoring an Alcatel-Lucent 5060
Wireless Call Server (WCS).
Terminological Conventions
The following terminological conventions are used in this document:
• The terminology used is that specified by the International Telecommunication Union
Telecommunication standardization sector (ITU-T) and European Telecommunica-
tions Standards Institute (ETSI) standards.
• On the GUI, WSS indicates the Wireless Call Server.
• Procedures described in this guide are performed using a mouse. "Click" means use
the left mouse button. "Right-click" means use the right mouse button.
How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatel-
lucent.com/comments/) or e-mail your comments to the Comments Hotline
(comments@alcatel-lucent.com).
....................................................................................................................................................................................................................................
xxxiv 5060 WCS
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1 1 sing the Alarms and
U
Events Troubleshooting
Guide
Overview
Purpose
This document serves to provide information on alarms that affect the system, as well as
steps that can be taken to facilitate clearing the alarm.
What alarms are shown in this document

Alarms are displayed by five severity levels: critical, major, minor, warning, and
informational. This document focuses mostly on alarms affecting services and an
immediate corrective action is required. Such a severity can be reported, for example,
when a managed object becomes totally out of service and its capability must be restored.
This document is a response to the nature of these alarms.
Information available in this document

The alarms in this guide are split according to alarm category.
The following information is provided for each alarm form:
• Example
• Information
• ID
• Severity
• Category
• Control
• Affects System/Service
• On Site Indications
• Related Alarm
• Probable Cause
• Corrective Action
• Prevention
...................................................................................................................................................................................................................................
5060 WCS 1-1
3HP700097ATDSMZZA
Using the Alarms and Events Troubleshooting Guide Overview
....................................................................................................................................................................................................................................
Note that this information is very similar to what is found in the EMS Alarms and Events
guide, however these points have been emphasized in this document:
• On site indications - external indicators that a failure has occurred.
• Probable cause - For each component, the document provides possible causes for the
alarm.
• Corrective action - The document isolates immediate corrective action that can be
taken to facilitate the clearing of the alarm.
....................................................................................................................................................................................................................................
1-2 5060 WCS
3HP700097ATDSMZZA
2 2 nderstanding Alarms and
U
Events
Overview
Purpose
Events and alarms are messages triggered by application and platform processes. They are
sent from the OamCfg module to the WEM server, where the WEM GUI can access them.
These messages are classified as “alarm on,” “alarm off” or events. For most “alarm on”
messages, an “alarm off” message is issued when the “alarm on” condition is cleared. The
alarms are categorized this way using a configurable value in the database
(EVENT_ALARM_CONTROL) are displayed in Table 2-1, “Alarm Control” (p. 2-1).
Table 2-1 Alarm Control
Value Indication
0 Event
1 Alarm On
2 Alarm Off
All alarms generated by the system are cleared automatically when the corresponding
off-alarm is received. A list of alarms can be accessed and filtered through the WEM GUI
by clicking Fault in the WEM GUI toolbar. Both audible and visual notifications of
alarms are supported on the WEM.
The following information can be collected for each alarm:
• Time stamp
• Severity
• Category
• Unique identifier
• Affected component: the source from which the alarm/event is generated
• Name
• Description
...................................................................................................................................................................................................................................
5060 WCS 2-1
3HP700097ATDSMZZA
Understanding Alarms and Events Overview
....................................................................................................................................................................................................................................
• Probable cause
• Corrective action to be taken
....................................................................................................................................................................................................................................
2-2 5060 WCS
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Understanding Alarms and Events Clearing Alarms
....................................................................................................................................................................................................................................
Clearing Alarms
Overview
An off-alarm clears its corresponding on-alarm.
To manually clear an alarm, click on Clear in the alarm description dialog window.
....................................................................................................................................................................................................................................
5060 WCS 2-3
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Understanding Alarms and Events Acknowledging Alarms
....................................................................................................................................................................................................................................
Acknowledging Alarms
Overview
To manually acknowledge an alarm, double-click the row in alarm and click ACK. The
Acknowledge field is set to Yes and other users are informed that this alarm has been
acknowledged.
....................................................................................................................................................................................................................................
2-4 5060 WCS
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Understanding Alarms and Events Severity of Alarm
....................................................................................................................................................................................................................................
Severity of Alarm
Overview
Alarms and events are categorized into five (5) severity levels as per the ITU
recommendations specified in ITU-T Recommendation X.733. The categories are
Critical, Major, Minor, Warning and Informational in the decreasing order of their
severity. The following is the description of the three most significant severity categories.
Critical Alarms
The Critical severity level indicates that a service affecting condition has occurred and an
immediate corrective action is required. Such a severity can be reported when a managed
object becomes out-of-service and its capability must be restored (capability falls below
50%).
Major Alarms
The Major severity level indicates that a service-affecting condition has developed and an
urgent corrective action is required. Such a severity can be reported when there is a severe
degradation in the capability of the managed object and its full capability must be restored
(capability drops to the range: 50% - 80 %).
Minor Alarms
The Minor severity level indicates the existence of a non-service-affecting fault condition
and a corrective action should be taken in order to prevent a more serious or
service-affecting fault. Such a severity can be reported when the detected alarm condition
is not currently degrading the capacity of the managed object (capability drops to the
range: 80%-100%).
....................................................................................................................................................................................................................................
5060 WCS 2-5
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Understanding Alarms and Events Encoding of Category and Severity
....................................................................................................................................................................................................................................
Encoding of Category and Severity

Each alarm is described by Name, ID, Category, Description, Severity and Alarm On/Off
status.
The softswitch alarms fall into one of these categories, depending on the application and
other factors. The encoding of Alarm categories to the numerical value in the database is
shown in Table 2-2, “Category Numerical Value” (p. 2-6).
Table 2-2 Category Numerical Value
Category Value Description

PLAT 1 Platform: Platform related errors/situations
PLAT alarms are generated due to software or hardware
platform related issues such as excessive memory usage above
the configured threshold. Memory or Disk usages are generally
categorized as minor, major and critical usages with their
defaults and are configured in the parameter tables. Node
isolation, state of a link, gateway response failure and
operability are additional situations that fall into this category.
CNFIG 2 Configuration: Physical or software related configuration issues
CNFIG alarms are generated when a failure in loading
configuration parameters during initialization is encountered, or
when a card is brought into or removed from operational state.
DATAB 3 Database: Database operations/status
Related issues may include a failure of the application manager
to establish database connection, a failure to set database
connection options, or a database size exceeding the threshold.
SIGNL 4 Signaling: Trunk or line signaling errors
BILL 5 Billing: CDR or AMA operations/issues
BILL alarms are generated during billing issues such as failure
in opening a CDR file, failure in creating a CDR file, or disk
occupancy of the CDR files reaching configured levels of
threshold.
SGW 6 Signaling Gateway: SS7 signaling gateway operations
These alarms are generated to represent the status of a link such
as blocked/not blocked, active/inactive, paused/resumed,
congested/not congested, point code reporting the user part
available/unavailable.
EXTRN 7 External: Reports events generated on operations with external
equipment.
....................................................................................................................................................................................................................................
2-6 5060 WCS
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Understanding Alarms and Events Encoding of Category and Severity
....................................................................................................................................................................................................................................
Table 2-2 Category Numerical Value (continued)
Category Value Description

CKT 8 Circuit: Errors and treatments on lines and trunks
NTWK 9 Network: Switch fabric and service circuit faults and status
Related issues include an ISDN link going up or down, all data
links to RDT going down, or loss of signal or frame on the
SONET network interface.
OVLD 10 Overload: CPU occupancy and traffic levels
SWLOG 11 Software log: Reports on non-alarmed software anomalies,
traps, and debug info.
COT 13 Reports on COT (Customer Originated Trace) activities.
PERFM 14 Reports on performance collections and distribution.
SECUR 15 Reports on any security password violations.
RESC 16 Includes events reporting on shareable resources that are
depleted, or have reached a pre-defined level.
DEBUG 17 Reports on all internal event passing operations.
RESRC 18 Reports on shareable resources that are depleted, or have
reached a predefined level
NOBLK 19 Reports on never-blocking critical events.
APP 20 Reports on application specific messaging events.
ACCESS 21 Reports on events on or from external access equipment.
The encoding of alarm severity levels to the numerical value in the database is shown in
Table 2-3, “Severity Numerical Value” (p. 2-7).
Table 2-3 Severity Numerical Value
Severity Numerical Value

CRITICAL 4
MAJOR 3
MINOR 2
WARNING 1
INFORMATIONAL 0
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5060 WCS 2-7
3HP700097ATDSMZZA
Understanding Alarms and Events Events and Alarms Controls
....................................................................................................................................................................................................................................
Events and Alarms Controls

The OAM module on the WCS SAM card sends each alarm (On and Off) to both the
WEM client and the Network Operation Center (NOC) simultaneously.
Note: Alarms with category SWLOG or DEBUG are not sent. They are written to the
local0log (as for other alarms).
....................................................................................................................................................................................................................................
2-8 5060 WCS
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Understanding Alarms and Events NOC Provisioning
....................................................................................................................................................................................................................................
NOC Provisioning
The NOC trap IP address and port numbers are configurable through the WEM client.
The WEM Client also provides the feasibility of provisioning multiple NOCs by giving
IP address and port number combinations to uniquely identify each NOC.
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5060 WCS 2-9
3HP700097ATDSMZZA
Understanding Alarms and Events Throttling Principles
....................................................................................................................................................................................................................................
Throttling Principles
A maximum of 500 alarms can reside on the WEM at any given time. Only alarms
introduced with higher severity can replace existing alarms with lower severity.
Furthermore, only a maximum of 25 alarms are allowed per alarm ID on the master alarm
list. If any alarms of a certain type should clear, additional alarms of the same type can be
added until the total number of 25 is reached.
Certain alarms have tendencies to clear shortly after being introduced. These alarms are
tagged in the alarm database on the SAM-OAM. Each tagged alarm is guaranteed at least
30 seconds visibility. This means if an alarm clears instantly, the clear alarm will not
reach the WEM and NOC for at least 30 seconds. However, the system will process the
clear alarm immediately, notifying interested applications. For alarms that tend to raise
and clear perpetually, the 30 second controller is set to time the alarm from the moment it
was last raised. This reduces alarm notifications sent to the WEM and NOC and improves
WEM responsiveness.
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2-10 5060 WCS
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Understanding Alarms and Events Alarm Attributes
....................................................................................................................................................................................................................................
Alarm Attributes
The alarm attributes that are sent from the OAM Module on the softswitch SAM card to
the Network Operations Center (NOC) are as shown in Table 2-4, “Alarm Attributes”
(p. 2-11).
Table 2-4 Alarm Attributes
Alarm Attributes Description

AlarmDisplayName A display name for the alarm
AlarmId The ID of the alarm
AlarmSeverityLevel Indicates the severity level of an alarm, taking a value as
described in the section Clearing Alarms.
AlarmCategory Category of alarm, as described in the section Alarm
Categories.
AlarmTimeStamp The time stamp when the alarm was generated at the
SourceOamHost.
AlarmResourceId A string representation of the ID of the faulty resource, in a
containment hierarchy.
Example: a faulty span is represented as: MsfNodeNum.Slot-
Num.SpanId
AlarmSourceOamHost The OAM host name from where the trap is sent.
AlarmCause The possible cause of the alarm.
AlarmAction The action to be taken to clear this alarm condition.
AlarmDescription A detailed description of the alarm.
Apart from the usual alarms, the OAM module also sends a Keep Alive alarm to the NOC
periodically, informing the existence of the WCS. The interval for this alarm is
configurable. The parameters that are being sent for this alarm are AlarmId,
AlarmTimeStamp and AlarmSourceOamHost.
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5060 WCS 2-11
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Understanding Alarms and Events Alarm Attributes
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2-12 5060 WCS
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3 Alarms
3
Overview
Purpose
This section provides summaries of the alarms for which troubleshooting information will
be provided.
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5060 WCS 3-1
3HP700097ATDSMZZA
Alarms 1018 SUPERUSER PASSWORD CHANGED
....................................................................................................................................................................................................................................
1018 SUPERUSER PASSWORD CHANGED

Example
Information
Password of super user (admin) changed by the Super User, change success. This alarm
should be manually cleared by Group 0 users only.
ID
1018
Severity
MINOR
Category
PLAT
Control
Alarm On
Affects System/Service
Related Alarm
Not applicable.
Probable Cause
Password of super user (admin) changed by the Super User, change success.
Corrective Action
No Action.
Prevention
Not applicable.
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3-2 5060 WCS
3HP700097ATDSMZZA
Alarms 1019 SUPERUSER PASSWORD CHANGE FAIL
....................................................................................................................................................................................................................................
1019 SUPERUSER PASSWORD CHANGE FAIL

Example
Information
Attempt to change the password of Super User, attempt failed. This alarm should be
manually cleared by Group 0 users only.
ID
1019
Severity
MINOR
Category
PLAT
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
Attempt to change the password of Super User, attempt failed
Corrective Action
No Action
Prevention
Not applicable.
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5060 WCS 3-3
3HP700097ATDSMZZA
Alarms 1031 EMS USER CREATED
....................................................................................................................................................................................................................................
1031 EMS USER CREATED

Example
Information
A new EMS user is created. The user ID is in the Event DataWords. This alarm should be
manually cleared by Group 0 users only.
ID
1031
Severity
MINOR
Category
PLAT
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
A new EMS user is created.
Corrective Action
None
Prevention
Not applicable.
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3-4 5060 WCS
3HP700097ATDSMZZA
Alarms 10011 MEMORY THRESHOLD REACHED
....................................................................................................................................................................................................................................
10011 MEMORY THRESHOLD REACHED

Example
Information
A threshold of the amount of allocated memory used by the process has been reached.
Dynamic allocation of memory will continue until the limit is reached
ID
10011
Severity
MINOR
Category
PLAT
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
A threshold of memory used by the process is reached.
Corrective Action
None : this will be cleared when the memory usage falls below threshold
Prevention
Not applicable.
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5060 WCS 3-5
3HP700097ATDSMZZA
Alarms 10013 MEMORY LIMIT REACHED
....................................................................................................................................................................................................................................
10013 MEMORY LIMIT REACHED

Example
Information
The limit of the amount of allocated memory used by the process has been reached.
ID
10013
Severity
MAJOR
Category
PLAT
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
The limit of allocated memory for the process has been reached
Corrective Action
Note : This will be cleared when the allocated memory used by process falls below the
limit
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-6 5060 WCS
3HP700097ATDSMZZA
Alarms 10025 CONFIG FAILURE
....................................................................................................................................................................................................................................
10025 CONFIG FAILURE

Example
Information
This occurs when an attempt to create, update, or delete an object throughWEM
provisioning has failed. This alarm is normally issued by OamCfg or CsFm but can be
issued by other WSS application. This alarm can also occur while violating a database
constraint rule and because it creates a state inconsistent for WSS application data.
The alarm is cleared with 18902 CONFIG FAILURE CLEAR.
The following data words are reported:
• CfgType – type of request (CREATE, UPDATE, DELETE).
• groupId – functional area (eg. VoipGrp, MsfChannel, IconGroup).
• instance_h – instance high (eg. WSS, MGW, VoipParentGroup).
• instance_m – instance medium which is normally key object identifier (eg. WSS
nodeId, MGW nodeId, VoIp Parent GroupId).
• instance_l – instance low which is extra identifying information. Specified as 0 if not
required. (eg. WSS application, VoIP Subgroup)
• configErrorCode – error code to identify problem encountered.
The following are the codes reported:
– DUPLICATE_CREATE=1
– NEW_FAILED=2
– INDEX_OUT_OF_RANGE=3
– PARAM_OUT_OF_RANGE=4
– MISSING_REQD_PARAM=5
– CANT_CHANGE_PARAM=6
– CANT_CHANGE_WHILE_UNLOCKED=7
– CANT_DELETE_WHILE_UNLOCKED=8
– INVALID_CONTAINER=9
– INCONSISTENT_DATABASE=10
– UNEXPECTED_VALUE=11
– INCONSISTENT_ROW=12
– ROW_DOES_NOT_EXIST=13
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5060 WCS 3-7
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
– MUST_BE_LOCKED_FOR_CHANGE=14
– REFERENCED_BY_OTHERS=15
– PREREQUISITE_NOT_MET=16
– OPERATION_NOT_ALLOWED=17
• columnId – Database column which is encountering error. Row is specified as 0 for
application state inconsistency.
ID
10025
Severity
Major
Category
CONFIG
Control
ALARM ON
No impact to the existing service. Impacts provisioning.
Related Alarm
10026 CONFIG W DIGITS FAILURE
10027 CONFIG FAILURE DUE TO REF
10028 CONFIG W DIGITS FAILURE DUE TO REF
Probable Cause
Database is in inconsistent state or missing provisioning data. In case of CsFm, it is not
synchronized with database and possibly requires restart.
Corrective Action
In case of OamCfg raising error, analyze local0log errors to find additional details for
configuration failure. Database may need to be restored with backup.
In case of CsFm, diagnostic data should be collected and analyzed to see if restart of
active or standby FM is required. Examine configErrorCode and report to support team.
....................................................................................................................................................................................................................................
3-8 5060 WCS
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....................................................................................................................................................................................................................................
Prevention
Backdoor provisioning or restoring inconsistent database to active running system should
not be done.
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5060 WCS 3-9
3HP700097ATDSMZZA
Alarms 10026 CONFIG W DIGITS FAILURE
....................................................................................................................................................................................................................................

Example
Information
This occurs when an attempt to create, update, or delete an object through WEM
constraint rule and because it creates a state inconsistent for WSS application data.
The alarm is cleared with 18903 CONFIG W DIGITS FAILURE CLEAR.
• CfgType – type of request (CREATE, UPDATE, DELETE)
• groupId – functional area (eg. VoipGrp, MsfChannel, IconGroup)
• instance_h – instance high (eg. WSS, MGW, VoipParentGroup)
nodeId, MGW nodeId, VoIp Parent GroupId)
• instance_digits – ascii data, an extra identifying information used to identify
translation digits or any name.
• configErrorCode – error code to identify problem encountered.
The following are the codes reported:
– DUPLICATE_CREATE=1
– NEW_FAILED=2
– INDEX_OUT_OF_RANGE=3
– PARAM_OUT_OF_RANGE=4
– MISSING_REQD_PARAM=5
– CANT_CHANGE_PARAM=6
– CANT_CHANGE_WHILE_UNLOCKED=7
– CANT_DELETE_WHILE_UNLOCKED=8
– INVALID_CONTAINER=9
– INCONSISTENT_DATABASE=10
– UNEXPECTED_VALUE=11
– INCONSISTENT_ROW=12
– ROW_DOES_NOT_EXIST=13
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3-10 5060 WCS
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....................................................................................................................................................................................................................................
– MUST_BE_LOCKED_FOR_CHANGE=14
– REFERENCED_BY_OTHERS=15
– PREREQUISITE_NOT_MET=16
– OPERATION_NOT_ALLOWED=17
• columnId – Database column which is encountering error. Row is specified as 0 for
application state inconsistency.
ID
10026
Severity
Major
Category
CONFIG
Control
ALARM ON
Related Alarm
Probable Cause
Corrective Action
active or standby FM is required. Examine configErrorCode and report to support team.
....................................................................................................................................................................................................................................
5060 WCS 3-11
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
not be done.
....................................................................................................................................................................................................................................
3-12 5060 WCS
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Alarms 10027 CONFIG FAILURE DUE TO REF
....................................................................................................................................................................................................................................

Example
Information
constraint rule and because it creates a inconsistent state for WSS application data.
For create or update, this error occurs because referenced object does not exist. For
delete, this error occurs because the reference object would be deleted creating an
inconsistency.
The alarm is cleared with 18904 CONFIG FAILURE DUE TO REF CLEAR.
• instance_l – instance low which is extra identifying information. Specified as 0 if not
required. (eg. WSS application, VoIP Subgroup)
• refGroupId – functional area (eg. VoipGrp, MsfChannel, IconGroup)
• refInstance_h – instance high of reference object (eg. WSS, MGW, VoipParentGroup)
• refInstance_m – instance medium of reference object which is normally key object
identifier (eg. WSS nodeId, MGW nodeId, VoIp Parent GroupId)
• refInstance_l – instance low of reference object which is extra identifying
information. Specified as 0 if not required. (eg. WSS application, VoIP Subgroup)
ID
10027
Severity
Major
....................................................................................................................................................................................................................................
5060 WCS 3-13
3HP700097ATDSMZZA
Alarms 10027 CONFIG FAILURE DUE TO REF
....................................................................................................................................................................................................................................
Category
CONFIG
Control
ALARM ON
Related Alarm
Probable Cause
Corrective Action
active or standby FM is required.
Prevention
not be done.
....................................................................................................................................................................................................................................
3-14 5060 WCS
3HP700097ATDSMZZA
Alarms 10028 CONFIG W DIGITS FAILURE DUE TO REF
....................................................................................................................................................................................................................................

Example
Information
constraint rule and because it creates a inconsistent state for WSS application data.
For create or update, this error occurs because referenced object does not exist. For
delete, this error occurs because the reference object would be deleted creating an
inconsistency.
The alarm is cleared with 18905 CONFIG W DIGITS FAILURE DUE TO REF CLEAR.
• instance_digits – ascii data, an extra identifying information used to identify
translation digits or any name.
• refGroupId – functional area (eg. VoipGrp, MsfChannel, IconGroup)
• refInstance_h – instance high of reference object (eg. WSS, MGW, VoipParentGroup)
• refInstance_m – instance medium of reference object which is normally key object
identifier (eg. WSS nodeId, MGW nodeId, VoIp Parent GroupId)
• refInstance_l – instance low of reference object which is extra identifying
information. Specified as 0 if not required. (eg. WSS application, VoIP Subgroup)
ID
10028
Severity
Major
....................................................................................................................................................................................................................................
5060 WCS 3-15
3HP700097ATDSMZZA
Alarms 10028 CONFIG W DIGITS FAILURE DUE TO REF
....................................................................................................................................................................................................................................
Category
CONFIG
Control
ALARM ON
Related Alarm
Probable Cause
Corrective Action
active or standby FM is required.
Prevention
not be done.
....................................................................................................................................................................................................................................
3-16 5060 WCS
3HP700097ATDSMZZA
Alarms 10055 DBASE UNAVAILABLE
....................................................................................................................................................................................................................................
10055 DBASE UNAVAILABLE

Example
Information
An error has caused a database to be unavailable for transactions.
ID
10055
Severity
MAJOR
Category
DATAB
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
TimesTen has detected corruption and declared the database off-line. Application manager
shall try to reconnect to active database.
Corrective Action
Switchover active OamCfg if this happens repeatedly. Active database will swithcover
with the OamCfg.
Prevention
Not applicable.
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5060 WCS 3-17
3HP700097ATDSMZZA
Alarms 10057 DBASE SIZE EXCEEDED
....................................................................................................................................................................................................................................
10057 DBASE SIZE EXCEEDED

Example
Information
Size of the database has exceeded a threshold
ID
10057
Severity
MAJOR
Category
DATAB
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
Database close to running out of space.
Corrective Action
Call support center if this problem repeats. If additional growth is expected, restart the
database with larger size.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-18 5060 WCS
3HP700097ATDSMZZA
Alarms 10060 PROCESS FAILURE
....................................................................................................................................................................................................................................
10060 PROCESS FAILURE

Example
Information
This alarm indicates that a WCS application failed to start.
If the application is critical to the card, platform will be automatically restarted.
Datawords in the alarm:
• DW1 – affectedNode – Node Id on which the application failed to start
• DW2 – appMgrId – Application ID which failed to start
• DW3 – OperResrcId – Dummy operational resource ID to make this alarm unique
• DW4 – RecoveryState - Managed object recovery state. Possible values are:
following values:
– INVALID_RECOVERY_STATE = -1
– NOT_IN_RECOVERY = 0
– SELF_RECOVERY = 1
– ESCALATION_RECOVERY = 2
– NON_RECOVERABLE = 3
– MAX_RECOVERY_STATE = 3
This alarm is cleared with event 18003 - PROCESS STARTED.
ID
10060
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-19
3HP700097ATDSMZZA
Alarms 10060 PROCESS FAILURE
....................................................................................................................................................................................................................................
No, unless a dual failure occurs. If both active and standby processes die, new and
existing calls will be affected.
Related Alarm
Not applicable.
Probable Cause
• Failure to create or run a Unix process due to a system resource issue.
• When a process core dump occurs.
Corrective Action
1. Check correct patch level for failed application.
2. Check disk/memory/CPU capacity and other system resources.
3. Escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-20 5060 WCS
3HP700097ATDSMZZA
Alarms 10068 MSG QUEUE USAGE HIGH
....................................................................................................................................................................................................................................
10068 MSG QUEUE USAGE HIGH

Example
Information
Message queue (also known as mailbox) usage for the application has reached a
congestion level which results in overload control handling.
• DW1: Message Queue Resource ID
• DW2: Message Queue Usage Percentage
• DW3: Congestion State (L1 – L4)
ID
10068
Severity
MAJOR
Category
PLAT
Control
Alarm On
Depending on the congestion level, incoming traffic will be throttled. There are four
progressive levels of congestion: Level 1, Level 2, Level 3, and Critical. These detection
levels represent a percentage of the queue currently in use. Pre-defined rejection rules
indicate the percentage of each traffic types (Example: LU, SMS, MO, and MT) to be
throttled at each congestion level.
Related Alarm
10069 MSG QUEUE USAGE HIGH CLEAR
....................................................................................................................................................................................................................................
5060 WCS 3-21
3HP700097ATDSMZZA
Alarms 10068 MSG QUEUE USAGE HIGH
....................................................................................................................................................................................................................................
Probable Cause
Too many messages being handled by single application for the following reasons:
• Message burst due to network anomaly
• Application is not efficiently managing its queue
Corrective Action
• Investigate network activity which may have resulted in an abnormally high message
burst
• If an external event is not observed, escalate to the next level support.
Note:
1. The detection levels cannot be configured through the WEM. The settings can be
found in the WEM under: System Parameters > General:
MsgQueCriticalWatermark
MsgQueHighWatermarkLvl1
MsgQueLowWatermark (when this percentage is met, the application is no longer
in congestion)
If changes to these values are desired, escalate to Alcatel-Lucent for DB changes
and card restart.
2. To gather additional resource information for a particular application, the operator
can run (for example):
diagReport -app CP_CALLM_ID -cardType ccm -args 'plat'
This command would provide diagnostics for CpCallm on all CCMs. This would
include mailbox usage for this application.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-22 5060 WCS
3HP700097ATDSMZZA
Alarms 10070 MSG BUFFER USAGE HIGH
....................................................................................................................................................................................................................................
10070 MSG BUFFER USAGE HIGH

Example
Information
The number of message buffers used by this application has reached a congested level.
Note: Unlike mailbox congestion, message buffer congestion does not invoke
overload control mechanisms. Instead, the Critical Resource Manager monitors
message buffer usage.
• DW1: Message Buffer Resource ID
• DW2: Message Buffer Usage Percentage
• DW3: Congestion State (L1 – L4)
ID
10070
Severity
MAJOR
Category
OVLD
Control
Alarm On
Application may fail to handle more traffic.
Related Alarm
10071 MSG BUFFER USAGE HIGH CLEAR
....................................................................................................................................................................................................................................
5060 WCS 3-23
3HP700097ATDSMZZA
Alarms 10070 MSG BUFFER USAGE HIGH
....................................................................................................................................................................................................................................
Probable Cause
Too many messages being handled by single application that could be due to high traffic.
Application is not releasing the message from message Queue after processing message.
Corrective Action
Investigate network activity which may have resulted in an abnormally high message
burst
If an external event is not observed, escalate to the next level support.
Note: The congestion state percentages are neither viewable at the WEM nor
changeable through DB. They are hardcoded in software.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-24 5060 WCS
3HP700097ATDSMZZA
Alarms 10073 ISOLATED FROM SAM
....................................................................................................................................................................................................................................
10073 ISOLATED FROM SAM

Example
Information
Based on DM link state change information, local node has detected it is isolated from
any SAM card.
ID
10073
Severity
MAJOR
Category
CNFIG
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
Failed communication path to SAM or no SAM card running.
Corrective Action
1. Check cabling to suspect SAM node 2.Call Support Centre
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-25
3HP700097ATDSMZZA
Alarms 10076 NODE ISOLATED
....................................................................................................................................................................................................................................
10076 NODE ISOLATED

Example
Information
Distribution Manager, which is in charge of the reliable IPC transport, has encountered
keep-alive timeout to all the other WCS and WMG nodes. The node is considered totally
isolated.
Operator will see this alarm for SAM node only if it gets isolated to all the other nodes.
When this alarm is raised, you will see MSC_NODE_ISOLATED for the other nodes as
well.
Resource ID in the component field of the alarm example is used internally in the fault
subsystem to represent the alarm hierarchy.
This alarm is applicable for single, dual rack and T2K configurations.
ID
10076
Severity
Critical
Category
PLAT
Control
ALARM ON
Unable to determine any system status from WEM. System can not find the active SAM
node.
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3-26 5060 WCS
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....................................................................................................................................................................................................................................
Service impact: Yes
If then
there is no protecting node to take over the the service impact is high and the capacity of
traffic, switch is reduced by the loss of that node.
there is a protecting node to take over the the service impact is low and limited to
traffic, switchover.
Billing impact: No
Related Alarm
“10291 MSC NODE ISOLATED” (p. 3-107)
Probable Cause
• No ENABLED links (reliable IPC transport) to other WCS or WMG nodes. It may be
caused by local ethernet or remote network connectivity. Although not that common,
it may be related to non-operational software running on local node.
• Primary and the secondary SAM may be in active-active state.
Corrective Action
1. Login to both SAM to determine if it is active-active scenario. If you cannot login to
SAM, then use terminal server. Determine which SAM is actually in communication
with all the other WCS nodes by executing the following command:
OamFaultSMProbe NCT –dump
2. Enter “BsPmMonitor stop” command from terminal server to stop the isolated
SAM if the probe shows all the other WCS are OFFLINE but the other SAM shows
ONLINE. This will allow WEM to connect to the non-isolated active SAM.
3. Execute “ping” command from the SAM node to the isolated node for debugging
purpose.
4.
If then
“ping” is not successful a. check the local Ethernet and Router connections (loose
or disconnected cables)
b. proceed to step 8
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5060 WCS 3-27
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If then
“ping” is successful a. access the isolated node via terminal server
b. verify the Platform is running on the isolated node by
“ptree” command
c. Make sure that the processes (BsPmMonitord, BsPm,
BsDm, OamNm) are showing up in the output of
“ptree” command as shown below
Example:
$ptree
27216 BsPmMonitord -l 0 -u 0 -c RT -d /
Spatial
27228 BsPm
27246 BsDm
27252 OamNm
........
5. If the platform software (above mentioned processes) is not running on the isolated node,
enter “BsPmMonitor start” command on the isolated node to start the platform
software.
6. If the command above doesn’t start the platform, then execute “reboot -- -r”
command on the isolated node.
7. Once the node is rebooted, make sure that the operational state is ‘Enabled’ and
administrative state is ‘unlocked’ for the rebooted node.
8. If the steps above do not solve the problem, then contact the next level support.
Prevention
1. Verify local Ethernet and Network connections (loose or disconnected cables) during
installation and staging as per the deployment hardware acceptance audit procedures.
2. Perform ALOM audit procedure to ensure that ALOM is correct.
Here are couple of references for this procedure:
• Single Rack to Dual Rack WCS Cutover Check List
Document Number: 3HP700021157RJZZA
• WCS Staging and Deployment Check List
....................................................................................................................................................................................................................................
3-28 5060 WCS
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Alarms 10079 WSS INTERCARD COMM LOSS
....................................................................................................................................................................................................................................
10079 WSS INTERCARD COMM LOSS

Example
Information
Communication between 2 WSS cards or WSS and WMG card is lost. Both A and B links
are down.
This alarm is cleared with 10080 WSS INTERCARD COMM LOSS CLEAR
The following datawords are reported:
• Node Type: Indicates the node Type. Possible values are MSF(1) MSC(2)
• Node ID: Identifier of the node
• Affected Link ID: Affected WSS-WSS Link Id or WSS-WMG Link
ID
10079
Severity
Major
Category
PLAT
Control
ALARM ON
If Then
Node Type is MSC, Particular WCS node will not be usable for call processing.
This may lead to call failure.
....................................................................................................................................................................................................................................
5060 WCS 3-29
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If Then
Node Type is MSF, 1. SNMP communication b/w WCS and MGW will be lost.
WEM provisioning of MGW will not be possible.
2. All the call using the bearer channel from WMG will be
lost and no bearer will be available from MSF for new call.
This can decrease the capacity of the WCS (all the access
node (BSC/RNC etc) connected to WCS via MGW will be
isolated).
Related Alarm
“10271 WSS CARD NOT OPERATIONAL” (p. 3-101)
“10293 MSF NODE ISOLATED” (p. 3-110)
Probable Cause
• Probable hardware ethernet port failure, bent pins on card, or misconfigured jumpers
• Possible IP network issue
• Possible issue in MGW if Node Type is MSF
Corrective Action
1. Take card out of service, isolate failed port from uplink. If still failed, inspect
hardware.
If Then
Node Type is MSC, a. Check whether some maintenance activity is going
on MSC node i.e application/node restarted
b. Check the connectivity with the MSC node using
ping.
c. If ping fails then
1) Verify that Ethernet cable is plugged-on
2) Verify that uplink0 interface is UP and running
(use command “ifconfig –a”
d. Check that platform is running in the MSC node
....................................................................................................................................................................................................................................
3-30 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If Then
Node Type is MSF, a. If alarm is not temporary Check the connectivity
with the MSF node using ping.
b. If Ping is OK. Check that login is successful in
MGW
c. If Ping is not OK
1) Check that TCP routes exist in the routing table
of WCS node using “netstat –nr”. Also check
using “ifconfig –a” that uplink0 interface is UP
and RUNNING
2) Use the traceroute command to check after which
node there is problem for IP link.
See the IP Troubleshooting Guide
(3HP700171260RJZZA).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-31
3HP700097ATDSMZZA
Alarms 10081 WSS LINKA COMM LOSS
....................................................................................................................................................................................................................................
10081 WSS LINKA COMM LOSS

Example
Information
This alarm is reported when there is communication problem between the call server and
another call server or media gateway. Link A is the link between two WCS nodes, or the
link between the WCS node and the PAC/CM card of a MGW.
This alarm is cleared with 10082 WSS LINKA COMM LOSS CLEAR
• Node Type: Indicates the node Type. Possible values are MSF(1) MSC(2)
• Node ID: Identifier of the node
• Affected Link ID: Affected WSS-WSS Link Id or WSS-WMG Link
ID
10081
Severity
Critical
Category
PLAT
Control
ALARM ON
If Then
Node Type is MSC, The WCS node is not usable for call processing.
This may lead to call failure of existing or new calls.
Node Type is MSF, SNMP communication between the WCS and MGW is lost.
WEM provisioning of MGW is not possible.
....................................................................................................................................................................................................................................
3-32 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• Ethernet port failure, bent pins on card, or misconfigured jumpers.
• Ip connectivity issue between two nodes.
• Platform is down in the WCS node.
Corrective Action
1. Take card out of service, isolate failed port from uplink. If still failed, inspect
hardware.
If Then
Node Type is MSC, a. Check the connectivity with the MSC node using
ping.
b. Check whether MSC node has been
restarted/stopped for maintenance action
c. Check that platform is running in the MSC node
d. Verify that uplink0 interface is UP and running (use
command “ifconfig –a”)
e. Verify that Ethernet cable is plugged-on
Node Type is MSF, a. If alarm is not temporary Check the connectivity
with the MSC node using ping.
b. If Ping is OK. Check that login is successful in
MGW
c. If ping is not OK
1) Check that TCP routes exist in the routing table
of WCS node using “netstat –nr”. Also check
using “ifconfig –a” that uplink0 interface is UP
and RUNNING
2) Use the traceroute command to check after which
node there is problem for IP link.
See the IP Troubleshooting Guide
(3HP700171260RJZZA).
d. If IP path is OK b/w WCS and MGW and alarm still
exist in WEM contact to next level support
Refer to the IP Troubleshooting Guide (3HP700171260RJZZA) and 5060 Hardware

Troubleshooting Guide (3HP700021219RJZZA) for information on resolving
hardware issues.
....................................................................................................................................................................................................................................
5060 WCS 3-33
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-34 5060 WCS
3HP700097ATDSMZZA
Alarms 10083 WSS LINKB COMM LOSS
....................................................................................................................................................................................................................................
10083 WSS LINKB COMM LOSS

Example
Information
Communication across B link between WSS and WMG is lost.
ID
10083
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Link communication to another card has changed operational state.
Corrective Action
Check cable connections and network interface state.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-35
3HP700097ATDSMZZA
Alarms 10085 NODE CPU THRESHOLD ON
....................................................................................................................................................................................................................................
10085 NODE CPU THRESHOLD ON

Example
Information
CPU usage has reached threshold level
ID
10085
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
May be because of overload or some other reason.
Corrective Action
If it is due to the overload, operator should restrict incoming traffic otherwise call support
centre.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-36 5060 WCS
3HP700097ATDSMZZA
Alarms 10087 NODE MEM THRESHOLD ON
....................................................................................................................................................................................................................................
10087 NODE MEM THRESHOLD ON

Example
Information
Memory usage has reached threshold level
ID
10087
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A threshold of the memory used by the node is reached.
Corrective Action
Monitor memory usage for some time, if the problem persists call Support centre.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-37
3HP700097ATDSMZZA
Alarms 10089 APPL CPU USAGE HIGH
....................................................................................................................................................................................................................................
10089 APPL CPU USAGE HIGH

Example
Information
CPU usage has reached congestion level
ID
10089
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A threshold of CPU usage is reached by a WSS application.
Corrective Action
Monitor CPU usage for sometime, If the problem persists Call support center.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-38 5060 WCS
3HP700097ATDSMZZA
Alarms 10093 ERR LOG DUPLICATE IP
....................................................................................................................................................................................................................................
10093 ERR LOG DUPLICATE IP

Example
Information
A duplicate IP address for a node was found in the system OS logs (/var/adm/messages).
In case of an IPM node, this alarm is raised only if it is not a floating IP address.
The alarm includes these datawords:
• MSC Node ID
• Duplicate IP Address
• Duplicate IP Error recorded by the System
• Number of times Duplicate IP error occurred
This alarm must be manually cleared.
ID
10093
Severity
Critical
Category
PLAT
Control
ALARM ON
Duplicate IP errors impact a node and could cause that node to go out of service. This
affects both existing and new calls.
Related Alarm
“10081 WSS LINKA COMM LOSS” (p. 3-32)
....................................................................................................................................................................................................................................
5060 WCS 3-39
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
“10083 WSS LINKB COMM LOSS” (p. 3-35)
“15814 EVT_REPLICATION_HALTED” (p. 3-311) (only for SAM, CCM and DDM)
Probable Cause
• Conflicting internal IP address was configured through ALOM / AIM.
• Running Snoop on the node can cause this alarm.
• A bad cable to the CISCO.
Corrective Action
1. Get the MSC Node Id from the alarm data.
2. Execute ‘ping’ command from SAM node to the affected MSC Node.
If then
‘ping’ is not successful, determine whether it is a cPCI or Netra card:
a. If it is cPCI card then power off and on from AIM
(see the procedure in Appendix A, “Alarms
clearance procedure”).
b. If it is Netra card then power off and on from
ALOM (see the procedure in Appendix A, “Alarms
If not successful, proceed to Step 4.
3. Ping is successful. We suspect a conflicting IP address.

Resolve a conflicting IP address by:
a. Login to the node through SSH or terminal server.
b. Resolve the conflicting IP address.
c. Reboot the card.
d. If successful, proceed to Step 5.
4. If you suspect a bad cable, perform these steps, otherwise proceed to next step.
a. Login to the node in question and check /var/adm/messages for error.
b. From the active SAM do an ‘arp –a’ to verify the mac-address/node, from this
information you will compare the ‘physical address’ vs the error from
/var/adm/messages. What is happening is when the connection is going up and
down, the node tries to broadcast the same IP address and mac-address to itself
causing this alarm.
c. Check the cable that is connected at the back of the card going to CISCO and
make sure they are properly connected and secure. (Also this can be double
checked through CISCO switch as it will show an error and link going up and
down).
5. If successful, manually clear the alarm.
....................................................................................................................................................................................................................................
3-40 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If the problem is not resolved, escalate to the next level support.
Prevention
• Make sure that duplicate IP addresses are not configured.
....................................................................................................................................................................................................................................
5060 WCS 3-41
3HP700097ATDSMZZA
Alarms 10096 DISK PARTITION CAPACITY WARNING ON
....................................................................................................................................................................................................................................
10096 DISK PARTITION CAPACITY WARNING ON

Example
Information
Disk partition capacity has reached warning level
ID
10096
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk partition capacity has reached the warning level
Corrective Action
Contact System administrator, check for disk capacity usage
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-42 5060 WCS
3HP700097ATDSMZZA
Alarms 10098 DISK PARTITION CAPACITY CRITICAL ON
....................................................................................................................................................................................................................................
10098 DISK PARTITION CAPACITY CRITICAL ON

Example
Information
Disk partition capacity has reached critical level
ID
10098
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk partition capacity has reached critical level
Corrective Action
Contact System administrator, check for disk capacity usage
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-43
3HP700097ATDSMZZA
Alarms 10100 UPLINK IF DOWN
....................................................................................................................................................................................................................................
10100 UPLINK IF DOWN

Example
Information
Each uplink interface has two physical interfaces under it. If any managed physical
interface is down UPLINK IF DOWN is raised.
This alarm is cleared with 10101 UPLINK IF CLEAR
• uplink ID: uplink0 or uplink1
• managed Link: link A or B
ID
10100
Severity
Major
Category
PLAT
Control
ALARM ON
If one of the managed interfaces below the uplink is down, there is no impact on the
system as the uplink driver will make the other managed interface active.
If both of the managed interfaces are down, the card will have no connectivity through
that uplink. If both of the managed interfaces belong to uplink0, the card will become
isolated as internal communication between cards is done through uplink0.
Related Alarm
....................................................................................................................................................................................................................................
3-44 5060 WCS
3HP700097ATDSMZZA
Alarms 10100 UPLINK IF DOWN
....................................................................................................................................................................................................................................
Probable Cause
Hardware ethernet port failure, bent pins on card, or misconfigured jumpers or cable not
connected to ethernet port at both ends.
Corrective Action
1. See the IP Troubleshooting Guide (3HP700171260RJZZA) and 5060 Hardware
Troubleshooting Guide (3HP700021219RJZZA) for information on resolving
hardware issues.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-45
3HP700097ATDSMZZA
Alarms 10103 UNC CBS INTF DOWN
....................................................................................................................................................................................................................................
10103 UNC CBS INTF DOWN

Example
Information
This alarm indicates that the UNC interface toward the Cell Broadcast Center (CBC) to
support Cell Broadcast Service (CBS) is down.
This alarm is reported at UNC (UrrP) startup and whenever the TCP connection to the
CBC is broken (CBSInactivityPeriod is greater than 0).
This alarm is cleared when a TCP connection is established between the UNC and CBC.
This alarm returns these datawords (DW):
• IP Address of CBC (0s if generated at UrrP’s startup time);
• Protected Node Number of IPM.
ID
10103
Severity
Major
Category
NTWK
Control
ALARM ON
The Cell Broadcast Service (CBS) feature is not available to UMA mobiles when this
alarm is present.
Related Alarm
10139 - EVT_UNC_INVALID_CBC_NODE: Indicates an invalid CBC tried to connect
to the UNC.
....................................................................................................................................................................................................................................
3-46 5060 WCS
3HP700097ATDSMZZA
Alarms 10103 UNC CBS INTF DOWN
....................................................................................................................................................................................................................................
Probable Cause
• The UNC-CBS interface is down with CBSInactivityPeriod greater than 0.
• The UNC CBC is not configured (MSC_UNC_CBC_NodeConfig table).
Corrective Action
1. Verify that CBC operational by executing ping command from UNC node to CBC
and from CBC to UNC:
If then
ping is successful, execute ping command from CBC node to UNC.
• If ping is successful, go to step 2.
• If ping is not successful, go to the following action.
ping is not successful, go to step 2.
2. From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC
CBC. Verify configuration of CBC on UNC.
If then
CBC is configured, go to step 3.
CBC is not configured, From the WEM GUI network tree, navigate to OfficeParameters
> UMA > MSC UNC CBC. Configure the CBC and then proceed to
step 1.
3. Escalate to the next level support if the problem is not resolved.
Prevention
• From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC
CBC. Configure the MSC_UNC_CBC_NodeConfig table properly.
• Verify that the UNC can communicate with the CBC.
....................................................................................................................................................................................................................................
5060 WCS 3-47
3HP700097ATDSMZZA
Alarms 10105 WSS CPU USAGE HIGH
....................................................................................................................................................................................................................................
10105 WSS CPU USAGE HIGH

Example
Information
The CPU usage for a WSS card is above high congestion level. This CPU Usage is due to
WSS processes only.
ID
10105
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many messages being processed by card.
Corrective Action
Operator should add capacity to system or restrict incoming traffic
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-48 5060 WCS
3HP700097ATDSMZZA
Alarms 10107 WSS MEMORY USAGE HIGH
....................................................................................................................................................................................................................................
10107 WSS MEMORY USAGE HIGH

Example
Information
The Memory usage for a WSS card is above high congestion level.
ID
10107
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Operator should add capacity to system or restrict incoming traffic
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-49
3HP700097ATDSMZZA
Alarms 10110 APPL CONGESTION
....................................................................................................................................................................................................................................
10110 APPL CONGESTION

Example
Information
The application is indicating type of congestion other than standard platform types.
ID
10110
Severity
MAJOR
Category
PLAT
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
The congestion cause is application specific
Corrective Action
Operator should examine logs for specific application.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-50 5060 WCS
3HP700097ATDSMZZA
Alarms 10127 TRK RETEST THRESHOLD EXCEEDED
....................................................................................................................................................................................................................................
10127 TRK RETEST THRESHOLD EXCEEDED

Example
Information
High watermark threshold for number of trunks in COT test call retest list exceeded
ID
10127
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
High watermark threshold for number of trunks in COT test call retest list exceeded
Corrective Action
User needs to adjust COT test parameters or reduce the number of COT test executions
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-51
3HP700097ATDSMZZA
Alarms 10144 OOS CIRCUIT MINOR ALARM
....................................................................................................................................................................................................................................
10144 OOS CIRCUIT MINOR ALARM

Example
Information
The number of Out of Service (OOS) circuits in a trunk group exceeded the Minor Alarm
Threshold Level.
The threshold is set in the WEM: Groups -> [ISUP, SIP, …] -> Groups -> Properties ->
OOS Circuit Alarm Threshold.
The value is stored in the SYSGRPCONFIG table, column OOSALARMLVLMINOR.
The default value is 5%.
The Group Number field in the alarm event dataword identifies the affected Trunk Group.
ID
10144
Severity
Minor
Category
NTWK
Control
ALARM ON
System capacity may be affected as the number of OOS circuits increases.
Related Alarm
“10146 OOS CIRCUIT MAJOR ALARM” (p. 3-56)
“10148 OOS CIRCUIT CRITICAL ALARM” (p. 3-60)
....................................................................................................................................................................................................................................
3-52 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• Admin Locked – The circuits may be locked from the WEM.
• Operational State Disabled – on the MGW.
• Trunk Test Failed – such as Continuity test or Milliwatt test.
• Maintenance State
– Transient – waiting for ACK message from remote node (e.g. ack for RSC, UBL
etc.)
– Locked by remote node.
• Dependent State Locked – this could be due to a parent in the logical/physical
hierarchy being OOS.
– Parent is Admin Locked – The Trunk Group, Span, Facility, Card, MGW etc.
could be locked in WEM.
– Parent Operational State is Disabled in MGW – the span/facility/card operational
state is DISABLED.
Corrective Action
1. Do a “Diagnostic Request” in CsFm with arguments “tg <$$>” where $$ represent
TG ID. This ID is obtained from the Group Number field in the alarm event
dataword.
To do diagnostic request from WEM, go to Tools->Diagnostic Request, then scroll
down to Application ID CS_FM_ID. Enter trunk group number in the field Trunk
Group Number and click the Run button.
Determine if any locked trunk groups should be unlocked.
2. If alarm is still present and one or more trunk groups should be unlocked:
If then
locked Trunk Group a. unlock trunk group.
should be unlocked, b. check if alarm is still present.
c. repeat from step 1.
otherwise, go to next step.
3. There can be multiple reasons for a circuit to be OOS, and some can occur
simultaneously. The OOS reason is provided for each circuit in the diagnostic output.
Take action accordingly and then repeat from step 1. For example:
If OOS reason is then

AdmLocked, indicates circuit is admin locked. Unlock the circuit.
OpDisabled, indicates circuit operational state is disabled. Check at MGW why
the circuit is disabled.
....................................................................................................................................................................................................................................
5060 WCS 3-53
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RemBlock, blocked at remote end. Check circuit state in the remote node
served by this Trunk Group.
NoCicPttn, no CIC Partition. Collect FM diagnostics “id” and “cp”. Try to
repartition from WEM (Office Parameters -> Isup CIC ->
Dynamic Cic Partition). If repartition fails, contact next level of
support.
WfxxxAck - waiting for ack from Remote Node – try sending RESET on the
WfResetAck/ circuit or Trunk Group. If still in WfAck state, contact next level
WfUnBlkAck etc, of support.
UCIC, remote node sent “Unknown CIC” as the circuit is not configured
there. Compare the configuration on both nodes, local and
remote. Reset the circuit manually from WEM. If circuit is still in
the same state, contact next level of support.
FailInCot/FailOutCot, failed COT test. Manually initiate COT test from WEM. Reset the
circuit manually from WEM. If circuit is still in the same state,
contact next level of support.
FailedTrkTest, Milliwatt/CircuitValidation test failed. Contact next level of
support.
KillerTrunk, circuit OOS as it has been identified as a killer trunk. Contact
next level of support. Note, this state can be cleared by manually
resetting the circuit.
SgwOOS, the ccm pair that this ISUP/BICC CIC belongs to is OOS.
Contact next level of support. As CICs can be manually
re-partitioned as a workaround.
SgwNoCfg, SgwIsup not configured – do SgwIsup diagnostics “sq
<tg><ckt>”. If the CIC is not present in SgwIsup(s) diagnostics,
Reserved, circuit is reserved for IMSI trunk test. This can be ignored as only
a few BSS circuits can be reserved at a time.
NodeIsol, BsPm indicated that the IP link to the MGW (from WSS) is
broken. Contact next level of support.
....................................................................................................................................................................................................................................
3-54 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DpLocked, Dependent Locked indicates that a parent in the physical or
logical hierarchy is OOS. Diagnostic results usually provide
additional details – eg. “spanOPER” indicates that the circuit is
OOS because the operational state of the parent span is disabled.
Similarly Card<40>ADM indicates that the card (slot 40) is
locked in WEM. Identify the OOS parent and take appropriate
action. The OOS reason of the circuit has 2 parts.
a. Level at which the OOS reason occured –
node/card/IF/port/span.
b. Reason for being OOS – ADM (Admin Locked); OPER
(operational state is DISABLED).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-55
3HP700097ATDSMZZA
Alarms 10146 OOS CIRCUIT MAJOR ALARM
....................................................................................................................................................................................................................................
10146 OOS CIRCUIT MAJOR ALARM

Example
Information
The number of Out of Service (OOS) circuits in a trunk group exceeded the Major Alarm
Threshold Level.
The value is stored in the SYSGRPCONFIG table, column OOSALARMLVLMAJOR.
ID
10146
Severity
Major
Category
NTWK
Control
ALARM ON
System capacity may be affected as the number of OOS circuits increases.
Related Alarm
“10144 OOS CIRCUIT MINOR ALARM” (p. 3-52)
“10148 OOS CIRCUIT CRITICAL ALARM” (p. 3-60)
....................................................................................................................................................................................................................................
3-56 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
etc.)
• Dependent State Locked – this could be due to a parent in the logical/physical
hierarchy being OOS.
– Parent is Admin Locked – The Trunk Group, Span, Facility, Card, MGW etc.
could be locked in WEM.
– Parent Operational State is Disabled in MGW – the span/facility/card operational
state is DISABLED.
Corrective Action
dataword.
If then

....................................................................................................................................................................................................................................
5060 WCS 3-57
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

support.
support.
....................................................................................................................................................................................................................................
3-58 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-59
3HP700097ATDSMZZA
Alarms 10148 OOS CIRCUIT CRITICAL ALARM
....................................................................................................................................................................................................................................
10148 OOS CIRCUIT CRITICAL ALARM

Example
Information
The number of Out of Service (OOS) circuits in a trunk group has reached the Critical
Alarm Threshold Level.
The value is stored in the SYSGRPCONFIG table, column OOSALARMLVLCRITICAL.
ID
10148
Severity
Critical
Category
NTWK
Control
ALARM ON
System capacity will be reduced if the number of available circuits is too low.
Related Alarm
“10144 OOS CIRCUIT MINOR ALARM” (p. 3-52)
“10146 OOS CIRCUIT MAJOR ALARM” (p. 3-56)
....................................................................................................................................................................................................................................
3-60 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
etc.)
• Dependent State Locked – a parent in the logical/physical hierarchy being OOS.
1. Parent is Admin Locked – The Trunk Group, Span, Facility, Card, MGW etc. is
locked in WEM.
2. Parent Operational State is Disabled in MGW – the span/facility/card operational
state is DISABLED.
Corrective Action
dataword.
If then

....................................................................................................................................................................................................................................
5060 WCS 3-61
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

support.
support.
....................................................................................................................................................................................................................................
3-62 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-63
3HP700097ATDSMZZA
Alarms 10154 WSS RAM MEMORY USAGE HIGH
....................................................................................................................................................................................................................................
10154 WSS RAM MEMORY USAGE HIGH

Example
Information
The RAM memory usage for a WSS card is high.
ID
10154
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Operator should add capacity to system or restrict incoming traffic.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-64 5060 WCS
3HP700097ATDSMZZA
Alarms 10156 WSS RAM MEMORY THRESHOLD REACHED
....................................................................................................................................................................................................................................
10156 WSS RAM MEMORY THRESHOLD REACHED

Example
Information
A threshold of the amount of allocated RAM memory used by the system has been
reached.
ID
10156
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A threshold of RAM memory used by the system has reached
Corrective Action
None : this will be cleared when the RAM memory usage falls below threshold
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-65
3HP700097ATDSMZZA
Alarms 10158 EVT_M3UA_PSP_FLC_START
....................................................................................................................................................................................................................................
10158 EVT_M3UA_PSP_FLC_START
Example
Information
This alarm gets raised when one of the associations towards the remote M3UA endpoint
gets congested due to excessive local buffering of messages.
• DW1 – pspId
• DW2 – sctSapId
The alarm is cleared with:
10159 EVT_M3UA_PSP_FLC_STOP (the locally queued messages on that association
falls below threshold)
ID
10158
Severity
Minor
Category
SGW
Control
ALARM ON
When a particular association goes into a local congested state, M3UA starts to queue the
messages for that association. If the congestion continues, the M3UA message queue for
that association can build up and the DPCs served by that association can go into a
congested state. The level of DPC congestion is determined by the number of messages
queued in the congestion queue. As the queue grows, the congestion level of the DPCs,
served by that association, also increases. When DPC congestion is triggered, M3UA
....................................................................................................................................................................................................................................
3-66 5060 WCS
3HP700097ATDSMZZA
Alarms 10158 EVT_M3UA_PSP_FLC_START
....................................................................................................................................................................................................................................
selectively starts to throttle the messages based on priority. For example, if the congestion
level of a DPC is 3, then all the messages going towards the affected DPC and with
priority less than 3 will be discarded by M3UA.
Related Alarm
“15400 M3UA DPC CONGESTION” (p. 3-298)
Probable Cause
• IP network congestion leading to too many dropped IP packets.
• Remote endpoint unable to handle the amont of traffic received by WCS
• Receiver window or the receive buffer on the remote endpoint is too small to handle
network transient conditions.
Corrective Action
1. Using the sctSap Id present in the alarm, identify the SIM card through which the
association is established. To locate the SIM node number, look at all the configured
SCTP endpoints under Signaling Gateway->SIGTRAN->SCTP Endpoints and match
the sctSap Id with the USAP ID. The node number can be obtained from the endpoint
on which the USAP ID matches.
2. Using the PSP Id, identify the remote IP address. Verify that there are no IP network
issues present that are related to this IP Address. Note: Please reference the IP
Troubleshooting Guide (3HP700171260RJZZA).
3. If the alarm is not getting cleared, try locking/unlocking the PSP.
4. If the alarm is still not cleared, or gets raised again, please contact the next level
support.
Prevention
• Confirm the IP network is designed to carry the traffic capacity.
• The remote node should have enough hardware to handle the traffic rate generated by
the WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-67
3HP700097ATDSMZZA
Alarms 10160 UNC NO DATA SERVICE
....................................................................................................................................................................................................................................
10160 UNC NO DATA SERVICE

Example
Information
There is no mobile subscriber with GPRS service at the UNC.
This alarm is reported at UMA (UrrCm) initialization and is cleared when at least one
UMA mobile on the UNC is successfully associated with an SGSN/GGW so that the
mobile can perform data operations.
This alarm returns this dataword:
• Protected MSC Node ID.
ID
10160
Severity
Major
Category
CNFIG
Control
ALARM ON
This alarm indicates that no UMA mobile on the UNC is able to perform data operations.
Related Alarm
“17640 UNC NO GGW NODE” (p. 3-407): Indicating no SGSN/GGW is configured at
UNC.
“17606 UNC GGW NODE LINK DOWN” (p. 3-387): Indicating the connection between
UNC and SGSN/GGW is disconnected.
....................................................................................................................................................................................................................................
3-68 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• The configuration of SGSN/GGW pilot nodes is incorrect.
• The links to the SGSN/GGW are not operational.
Corrective Action
1. From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC
GGW Pilots. Check SGSN/GGW configuration on UNC.
If then
MSC UNC GGW Pilots are not provisioned provision MSC UNC GGW Pilots with the IP
correctly with the correct IP Address of Address of GGW and port number. Go to
GGW and correct port number, step 2.
MSC UNC GGW Pilots IP Address and port go to step 2.
number are provisioned correctly,
2. Check SGSN/GGW TCP connection status on UNC by running the following

command in Active IPM:
netstat –an |grep <port number of GGW as provisioned in Step 1
>
If then
there are no entries with ESTABLISHED escalate to the GPRS team to check for
state, network related issues between UNC and
GGW. Go to step 3.
there are entries with ESTABLISHED state, go to step 3.
3. Correct SGSN/GGW configuration related to UMAN RAIs at SGSN/GGW if needed.

If an SGSN/GGW is servicing all UNCs, provision 0xFFFFFFFFFFFF as UMAN
RAI at SGSN/GGW.
If an SGSN/GGW is servicing all the mobiles of a particular UNC, add UMAN RAI
using: MCC, MNC, LAC from UMA Registration CGI configuration parameter from
that UNC; RAC from UncDefaultUmaRAC configuration parameter from that UNC.
Go to step 4.
4. Check SGSN/GGW to UNC connectivity by running the following command on
SGSN/GGW:
netstat –an |grep <port number as provisioned in Step 1>
....................................................................................................................................................................................................................................
5060 WCS 3-69
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
There should be at least one TCP connection in ESTABLISHED state. If not, consult
with the GPRS team to check for network related issues from SGSN/GGW to UNC.
Prevention
• Configure the UNC SGSN/GGW pilot node information.
• Verify connectivity to SGSN/GGW by performing either ping or traceroute on
SGSN/GGW IP addresses at UNC. Similarly check that UNC is reachable from
SGSN/GGW.
• Check the list of UMAN RAI configuration at SGSN/GGWs and make sure they are
valid values for the UNCs which the SGSN/GGWs are serving.
....................................................................................................................................................................................................................................
3-70 5060 WCS
3HP700097ATDSMZZA
Alarms 10162 SIP SERVICE OUTAGE
....................................................................................................................................................................................................................................
10162 SIP SERVICE OUTAGE

Example
Information
IPM can not carry SIP –SIP , SIP-2G, SIP-UMTS , SIP - PSTN traffic at the moment due
to secondary interfaces of IPM cards being down (uplink1:1 is not up) or both the IPM
cards are not operational.
This alarm reports the SIP System IPM node ID as a dataword.
It is applicable for hardware configurations which use SIP IPMs.
This alarm is cleared with 10163 - SIP SERVICE OUTAGE CLEAR.
ID
10162
Severity
Critical
Category
NTWK
Control
ALARM ON
No new SIP calls can be originated (established SIP calls are not dropped).
Related Alarm
“13013 SEC NETWORK INTERFACE DOWN” (p. 3-205)
....................................................................................................................................................................................................................................
5060 WCS 3-71
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• Secondary network interfaces of both the IPM cards are down.
• Both the IPM cards are not operational.
• Problem with the Ethernet cable on the IPM card.
• Connectivity problem between IPM card and next hop router to external network.
Corrective Action
1. Verify that IPM uplink1:1 interface is reachable by pinging and executing traceroute
from external network.
> ping <IP addr>
> traceroute <IP addr>
If then
ping fails, a. verify that the TCP route tables are setup correctly.
- From Active IPM do 'netstat -nrv', in output check
for uplink1:1
b. verify that the IPM uplink configuration is correct:
- Go to Active IPM.
- check /etc/hostname.uplink1:1 and verify if
it is present with correct IP addr.
- check /etc/netmasks and make sure you have
correct entry.
- check /etc/defaultrouter and make sure you
have correct entry.
- run ifconfig -a and verify uplink1:1 is “UP”.
c. verify that the Ethernet cable is plugged into IPM.
2. If alarm is not cleared, verify that the secondary uplink1 interface is active.
Execute this command on one of the IPMs:
ifconfig –a
Look for uplink1:1 in the output as given below for reference.
uplink1:1: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4>
mtu 1500 index 3
inet 192.168.93.100 netmask fffffff8 broadcast 192.168.93.103
....................................................................................................................................................................................................................................
3-72 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If “UP” is in the output, it means secondary interface is up, otherwise it is down. In
case of down, it will not be shown in the output.
If then
secondary interface is not check the secondary interface on other IPM card.
UP, a. If secondary interface is also not UP on other IPM
card then escalate to the next level support.
both IPM cards are down, The alarm WSS CARD NOT OPERATIONAL will be raised
if both IPM cards are down. Please follow the corrective
action identified for alarm “10271 WSS CARD NOT
OPERATIONAL” (p. 3-101).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-73
3HP700097ATDSMZZA
Alarms 10165 DBASE CONNECTION FAILURE
....................................................................................................................................................................................................................................
10165 DBASE CONNECTION FAILURE

Example
Information
This alarm indicates that a WCS application is unable to create a database connection to
one of the databases, eg. SystemConfiguration or EmsData.
Datawords in the alarm:
• DW1 – sqlError – Error code from TimesTen SQL
• DW2 – nativeError - Native SQL error from WCS SQL library. 0 means syntax error.
• DW3 – sqlState – Error string from SQL error object
• DW4 – databaseId - Identifies a database (Corresponding DNS Id).
DSN name and Id:
– SystemConfigurationCS = 0,
– SS7ConfigurationCS = 1,
– SubscriberDataCS = 2,
– DynamicDBCS = 3,
– CallProcessingCS = 4,
– EmsDataCS = 5,
– SystemConfigurationDir = 6,
– SS7ConfigurationDir = 7,
– SubscriberDataDir = 8,
– DynamicDBDir = 9,
– CallProcessingDir = 10,
– EmsDataDir = 11,
– DDFDataCS = 12,
– DDFDataDir = 13,
– MMAppConfigDataCS = 14,
– MMAppConfigDataDir = 15,
– WirelessDataCS = 16,
– WirelessDataDir = 17,
• DW5 – DBConnResrcId – Dummy resource ID to make this alarm unique
....................................................................................................................................................................................................................................
3-74 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
This alarm is cleared with event 10166 - DBASE CONNECTION FAILURE CLEAR.
ID
10165
Severity
Major
Category
PLAT
Control
ALARM ON
Impacts existing and new calls.
Related Alarm
Not applicable.
Probable Cause
• TimesTen database server is not running.
• Application manager had a memory allocation failure while creating a database
connnection or other dynamic database error.
Corrective Action
1. Check whether the correct TimesTen version is running on the card by using
ttVersion command.
> run ttVersion from the node which raised the alarm
If the TimesTen version is incorrect, then escalate to the next level support.
2. Check TimesTen status by using ttStatus command.
> run ttStatus from the node which raised the alarm
If ttStatus reports an error, then escalate to the next level support.
First, check whether it is an application or DB issue by running ttisql.
If the connection is successful then this is probably an application issue.
....................................................................................................................................................................................................................................
5060 WCS 3-75
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Example:
pltk_all_1_1_1:> ttisql SystemConfigurationDir
Copyright (c) 1996-2008, Oracle. All rights reserved.
Type ? or "help" for help, type "exit" to quit ttIsql.
All commands must end with a semicolon character.
connect "DSN=SystemConfigurationDir";
Connection successful:
DSN=SystemConfigurationDir;UID=spatial;DataStore=/Spatial/db/
SystemConfiguration;DatabaseCharacterSet=TIMESTEN8;
ConnectionCharacterSet=TIMESTEN8;LogFileSize=8;Preallocate=1;
DRIVER=/opt/TimesTen/spatial/lib/libtten.so;LogBuffSize=8192;
PermSize=128;TempSize=32;Connections=300;TypeMode=1; (Default
setting AutoCommit=1)
Command>
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-76 5060 WCS
3HP700097ATDSMZZA
Alarms 10167 MALBAN_LINK_DOWN
....................................................................................................................................................................................................................................
10167 MALBAN_LINK_DOWN
Example
Information
This alarm is reported when the Malban switch detects a link failure for an Ethernet port
on the switch, typically due to faulty hardware.
This alarm applies to ATCA WCS only.
The following datawords are reported with this alarm:
• MalbanIp : Malban switch IP Address
• MalbanLink : The link index of the Malban switch, which denotes the Ethernet port
• MalbanFrame : The Frame which contain Malban card
• MalbanShelf : The Shelf which contain Malban card
• MalbanSlot : The Slot which contain Malban card
• MalbanLinkDesc : Description of the Malban communication Link (for example port
ge2, Xe1, etc.)
The alarm is cleared with 10168 MALBAN_LINK_UP.
ID
10167
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-77
3HP700097ATDSMZZA
Alarms 10167 MALBAN_LINK_DOWN
....................................................................................................................................................................................................................................
Depending upon the number of Ethernet ports (Links) which have gone down, this failure
could be service affecting if a WCS card (for example CCM) cannot communicate
internally or externally.
• Single Link down
- Should not affect new or existing calls due to the redundant WCS card connectivity
architecture (for example 2 Switching planes, Switch link aggregation) using 2
Malban boards. A call in the setup process may be affected.
• Multiple Links down
- If multiple ports fail on Malban switch cards such that a WCS card (for example
SIM, DDM) becomes isolated, then there can be call failures or reduced call capacity.
Related Alarm
“19060 EVT_BONDING_IF_DOWN” (p. 3-609)
Probable Cause
1. There is faulty hardware (Ethernet port or cable)
2. Malban switch card is in the process of rebooting
Corrective Action
1. Verify that Malban card is operating correctly.
Refer to the ATCA Hardware Troubleshooting Guide (3HP700441476RJZZA).
2. Check for hardware, port or cable issues.
Refer to the IP Troubleshooting Guide (3HP700171260RJZZA).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-78 5060 WCS
3HP700097ATDSMZZA
Alarms 10170 EVT_MSF_SW_UPGRADING_FLAG_ON
....................................................................................................................................................................................................................................
10170 EVT_MSF_SW_UPGRADING_FLAG_ON
Example
Information
This alarm is reported when the Software upgrading flag is enabled (checked) for an MSF
(Media Gateway) CM card.
The CM/PAC card must be rebooted to cause database files to be downloaded in the new
release format when an MSF is upgraded. If the software flag is checked, the WCS will
download files in the new release format. If the SW Upgrade flag is not enabled, the
CM/PAC will attempt to get database files from the mate CM/PAC card. These files will
not be compatible with new software release.
The MSF software upgrade process is:
Upgrade the standby CM/PAC card. Switchover the CM/PAC to make the new software
release active on the CM/PAC which was just upgraded. Upgrade the new standby
CM/PAC running the old software release. The upgrade is now complete and the operator
should turn off the SW upgrade flag.
• msfNodeId: The IP Address of MSF
• SlotId: Control Module Card Slot ID on MSF
• SwUpgrading: Indicates software upgrading flag is checked
The alarm is cleared with 10171 EVTEVT_MSF_SW_UPGRADING_FLAG_OFF
ID
10170
Severity
Major
Category
CONFIG
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-79
3HP700097ATDSMZZA
Alarms 10170 EVT_MSF_SW_UPGRADING_FLAG_ON
....................................................................................................................................................................................................................................
No service impact. The MSF will be running with no redundancy during the upgrade
process.
Related Alarm
10171 EVT_MSF_SW_UPGRADING_FLAG_OFF
Probable Cause
• The software upgrade flag is enabled - MSF software upgrade is in progress, or the
operator forgot to turn off flag after SW Upgrade.
Corrective Action
1. If upgrade in progress, turn off the software upgrade flag (uncheck the flag) after the
upgrade completes.
2. If no upgrade in progress, turn off the upgrade flag.
The SW upgrading flag is access from the WEM: Wireless Media Gateway -> MGW ->
Slots -> Control Module Card
Prevention
Follow the MSF Upgrade MOP process.
....................................................................................................................................................................................................................................
3-80 5060 WCS
3HP700097ATDSMZZA
Alarms 10173 DFT_IRRECOVERABLE
....................................................................................................................................................................................................................................
10173 DFT_IRRECOVERABLE
Example
Information
This alarm is raised when the Distributed Fault Tolerent High Availability (DFTHA)
process goes into an out of sync state which can not be automatically recovered. The DFT
processes include SgwMtp3, SgwMtp2, SgwSctp and SgwFtMgr. The Fault Tolerant
Manager (FtMgr) monitors these processes.
At this point even if both of the FtMgrs on SAMs are restarted at the same time, DFTHA
will not come back to the previous sync state.
A complete restart of the SS7/SIGTRAN processes is required to correct this problem.
The alarm is raised to notify operator to restart all SS7 processes at the same time. This
should be done during a maintenance window unless there is call degradation which
requires an immediate restart.
The alarm datawords provide internal system info:
• mscTrapObjSS7System: SS7 system resource ID
• mscTrapObjDftIrrecoverableResrcId: DFT Irrecoverable Resource Id
The alarm is cleared with 10174 DFT_IRRECOVERABLE_CLEAR
ID
10173
Severity
Critical
Category
SGW
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-81
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
This scenario could result in call failure if one or more DDM/SIMs is isolated/restarted,
and cannot be recovered due to corrupt FtMgr(s). DFTHA out of sync state affects DDM,
SIM and SAM nodes. CCMs may be affected due to loss of messages at a SIM or DDM.
Related Alarm
“17652 DUAL DFT FAILURE” (p. 3-415)
“17654 DFT OUT OF SYNC” (p. 3-416)
“17323 DFT PROCESSOR OOS” (p. 3-365)
Probable Cause
• Multiple node isolations involving SIM, DDM and SAM.
• IP issue causing unreliable message delivery.
• Underlying Platform issue where reliable message delivery can not be guaranteed.
Corrective Action
1. Immediately notify next level of support, to alert support teams of potential outage.
2. If this alarm is seen and there is no immediate call failures, take care to leave the SIM
and DDMs stable until the maintenance window when those cards can be restarted at
the same time.
If there is significant call failures, steps must be taken to restart all SIMs/DDMs at the
same time as quickly as possible.
3. From SAM terminal ->
BsPmControl stop sim (this will stop all SIMs)
BsPmControl stop ddm (this will stop all DDMs. Not required for T2K or ATCA
systems)
After 1 minute,
BsPmControl start sim
BsPmControl start ddm (not required for T2K or ATCA systems)
Notes: Either of the above two actions will cause a brief SS7 outage. T2K and ATCA
systems do not require DDM restart, because Mtp3/Mtp2/Sctp run on the SIMs.
....................................................................................................................................................................................................................................
3-82 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
• Avoid shutting down more than two SIM or DDMs cards same time during normal
maintenance.
• Check IP connectivity to SAM, DDM and SIM are normal during maintenance
activity.
• Avoid restarting SAM, DDM or SIM if overload condition persists.
....................................................................................................................................................................................................................................
5060 WCS 3-83
3HP700097ATDSMZZA
Alarms 10175 EVT_SCTP_FLC_WARNING_START
....................................................................................................................................................................................................................................
10175 EVT_SCTP_FLC_WARNING_START
Example
Information
This alarm gets raised when one of the associations towards the remote endpoint gets
congested and the SCTP message queue is 75 percent full.
• DW1 – pspId
• DW2 – sctSapId
The alarm is cleared with:
10176 EVT_SCTP_FLC_WARNING_START (When the locally queued messages on
that association fall below threshold)
ID
10175
Severity
Major
Category
SGW
Control
ALARM ON
At this point, there is no impact on the system. However, if the event continues, SCTP
may raise flow control indication to M3UA and can eventually lead to DPC congestion
and message drops.
Related Alarm
EVT_SCTP_FLC_WARNING_STOP 10176
....................................................................................................................................................................................................................................
3-84 5060 WCS
3HP700097ATDSMZZA
Alarms 10175 EVT_SCTP_FLC_WARNING_START
....................................................................................................................................................................................................................................
Probable Cause
• IP network congestion leading to too many dropped IP packets.
• Remote endpoint unable to handle the amont of traffic received by WCS.
• Receiver window or the receive buffer on the remote endpoint is too small to handle
network transient conditions.
Corrective Action
1. Using the sctSap Id present in the alarm, identify the SIM card through which the
association is established. To locate the SIM node number, look at all the configured
SCTP endpoints under Signaling Gateway->SIGTRAN->SCTP Endpoints and match
the sctSap Id with the USAP ID. The node number can be obtained from the endpoint
on which the USAP ID matches.
2. Using the PSP Id, identify the remote IP address. Verify that there are no IP network
issues present which are related to this IP Address. Note: Please reference the IP
3. If the alarm is not getting cleared, try locking/unlocking the PSP.
4. If the alarm is still not cleared, or was raised again, please contact the next level
support.
Prevention
• Make sure the IP network is designed to carry the traffic capacity.
• The remote node should have enough hardware to handle the traffic rate generated by
WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-85
3HP700097ATDSMZZA
Alarms 10177 EGCP NOT TRAFFIC READY
....................................................................................................................................................................................................................................
10177 EGCP NOT TRAFFIC READY

Example
Information
System can no longer process EGCP IPM traffic due to failure in EGCP IPM cards.
EGCP IPM cards execute in active/standby mode routing EGCP communication between
WSS CCM and the WMG. On dual failure of both EGCP IPMs, calls can no longer be
processed through the WMG. This is a critical alarm resulting in outage.
The following dataword is reported:
DW1 – EGCP System Id (Unique DW to identify Alarm in Hierarchy)
ID
10177
Severity
CRITICAL
Category
PLAT
Control
Alarm On
All new calls are affected as setup through any WMG is not possible. Existing call
sessions will remain until terminated by user.
Related Alarm
10291 – WSS NODE ISOLATED
10271 – WSS CARD NOT OPERATIONAL
10079 – WSS INTERCARD COMM LOSS
....................................................................................................................................................................................................................................
3-86 5060 WCS
3HP700097ATDSMZZA
Alarms 10177 EGCP NOT TRAFFIC READY
....................................................................................................................................................................................................................................
Probable Cause
There are no operational EGCP IPM cards. User might have inadvertently locked or
stopped the platform on both IPM cards. It is also possible that network connectivity from
the EGCP IPM cards to WMG CM/PAC is down.
Corrective Action
1. Check administration state of IPM cards thru WEM
Login to IPM card to see if platform is running.
goCard <IPM Node Id>
ptbspm (this command should show BsPm, BsDm, and OamNm all running)
2. If platform is not running and this node is not locked, immediately perform following
command to start platform:
BsPmMonitor start
3. Check the links between EGCP IPM and WMG are enabled
BsPlSMProbe –f link -d
4. If platform is running, but links are disabled, ping the WMG CM/PAC to see if there
is network connectivity:
ping <WMG CM/PAC IpAddress>
5. Check routes are configured to WMG
netstat -rn
6. Login to host OS of EGCP IPM and perform reboot.
Contact next level of support. EGCP IPM card(s) may be defective.
Prevention
Maintain proper administration state. Monitor alarms for any necessary maintenance to
EGCP IPM nodes.
....................................................................................................................................................................................................................................
5060 WCS 3-87
3HP700097ATDSMZZA
Alarms 10179 SIP ENTITY ENABLE FAIL
....................................................................................................................................................................................................................................
10179 SIP ENTITY ENABLE FAIL

Example
Information
This alarm is generated during IPM startup if the SIP Entity (process) is unable to bind to
its port. A socket required for packet communication was not opened. The alarm is
cleared with: 10180 EVT_SIP_ENTITY_ENABLE_FAIL_CLEAR
• DW1 – Floating IP address
• DW2 – SIP port (fixed at 5060 currently)
ID
10179
Severity
MAJOR
Category
SGW
Control
Alarm On
WCS is unable to open socket on floating IP address + SIP port combination to send and
receive SIP traffic. 100% of the SIP traffic will fail.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-88 5060 WCS
3HP700097ATDSMZZA
Alarms 10179 SIP ENTITY ENABLE FAIL
....................................................................................................................................................................................................................................
Probable Cause
The SIP entity is not enabled as could not bind IP Address and port.
• A Floating IP address is not correctly assigned an IPM card on which SgwSip is active
so it cannot open a socket for that IP address
• The SgwSip process does not have permission to the open socket.
Corrective Action
1. Verify that the floating IP address for uplink 1:1 is assigned correctly (marked as *)
and is UP on the IPM card.
run ‘ifconfig –a’
Bridge_ipm_1_1_9 IPM009:> ifconfig -a
lo0:flags=2001000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4,
VIRTUAL>mtu 8232 index 1
inet 127.0.0.1 netmask ff000000
bge0: flags=1000842<BROADCAST,RUNNING,MULTICAST,IPv4>mtu 1500
index 2
inet 0.0.0.0 netmask 0
ether 0:0:aa:ee:56:71
uplink0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4>
mtu 1500 index 3
inet 172.21.180.160 netmask ffffff00 broadcast 172.21.180.255
ether 0:0:aa:ee:56:71
uplink1: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4>
mtu 1500 index 4
inet 172.21.180.9 netmask ffffff00 broadcast 172.21.180.255
ether 0:0:bb:ee:56:72
uplink1:1: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4>
mtu 1500 index 4
inet *.*.*.* netmask ff000000 broadcast 0.255.255.255
2. If not resolved, escalate to the next level of support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-89
3HP700097ATDSMZZA
Alarms 10181 EVT_EGCP_MSFNODE_NOT_TRAFFIC_READY
....................................................................................................................................................................................................................................
10181 EVT_EGCP_MSFNODE_NOT_TRAFFIC_READY
Example
Information
The EGCP IPM nodes lost communication to all MGWs. The alarm is cleared with 10182
EVT_EGCP_MSFNODE_TRAFFIC_READY.
• DW1: EGCPSystem – Resource id for EGCP System
ID
10181
Severity
Critical
Category
PLAT
Control
ALARM ON
Existing (established) calls are not impacted. EGCP MGW Calls in transit are released,
and new calls will fail.
Related Alarm
None.
Probable Cause
• Cabling issue between the IPM and MGW
• IP configuration/routing issue
....................................................................................................................................................................................................................................
3-90 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Corrective Action
1. Ping the MGW node IP from IPM to check if any IP configuration/routing issue.
Run command : /export/home/ops/bin/EgcpMsfLinkCheck.pl
Sample output:
MNMSS943_sam_1_1_1 SAM001:> /export/home/ops/bin/
EgcpMsfLinkCheck.pl
Start Time: Thu Dec 13 10:39:28 CST 2012
Checking Msf# 104 IPaddress 10.167.139.167
Msf# 104, Address 10.167.139.167 is REACHABLE from IPM 51
Packet Loss = 0%, Avg latency = 21.920 ms
Checking Msf# 104 IPaddress 10.167.139.168
2. If the concerned MGW is not reachable, capture the traceroute output from respective
IPM (goCard 51).
MNMSS943_ipm_1_106_1 IPM051:> traceroute 10.167.139.168
traceroute to 10.167.139.168 (10.167.139.168), 30 hops max,
40 byte packets
1.10.168.73.195 (10.168.73.195) 0.734 ms 0.669 ms 0.744 ms
2.10.177.16.45 (10.177.16.45) 0.842 ms 1.002 ms 1.128 ms
3.10.177.29.117 (10.177.29.117) 22.557 ms 22.466 ms 22.445
ms
4.10.177.9.69 (10.177.9.69) 22.590 ms 22.800 ms 22.602 ms
5.10.177.25.137 (10.177.25.137) 22.555 ms 22.563 ms 22.552
ms
6.10.177.10.78 (10.177.10.78) 22.044 ms 22.033 ms 21.969 ms
7.10.167.139.168 (10.167.139.168) 21.938 ms 21.970 ms
21.954 ms
....................................................................................................................................................................................................................................
5060 WCS 3-91
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Note: If the traceroute does not complete, the operator needs to involve IP team for
troubleshooting.
3. If configuration/IP routing corrections are not successful, check the physical cabling
between IPM nodes and the MGW.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-92 5060 WCS
3HP700097ATDSMZZA
Alarms 10183 SS7 DB MISMATCH
....................................................................................................................................................................................................................................
10183 SS7 DB MISMATCH

Example
Information
This alarm is raised when newly coming up Mtp3 process finds the SS7 DB inconsistent
when compared with the master Mtp3 copy.
The SS7 elements that are considered for DB comparison are:
• PS
• PSP
• M3UA Route
• Link
• Linkset
• MTP3 route
• SCCP route
• SCCP SSN
• TCAP SSN
• DW1: SS7System
• DW2: ss7DbElement
• DW3: ss7NumDbRecords
• DW4: ss7NumMasterRecords
This alarm is cleared by 10184 SS7 DB MISMATCH CLEAR
ID
10183
Severity
MAJOR
Category
SGW
....................................................................................................................................................................................................................................
5060 WCS 3-93
3HP700097ATDSMZZA
Alarms 10183 SS7 DB MISMATCH
....................................................................................................................................................................................................................................
Control
ALARM ON
SIM card might experience a startup failure. This should be a major alarm because it will
lead the newly come up MTP3 to never come to In-Service status.
Related Alarm
None.
Probable Cause
• After a DB provisioning, platform was not restarted hence the master SIM failed
• Dynamic configuration change failed on the master SIM, but DB change is already
done
• When the DB is changed manually
Corrective Action
Check whether there is SS7 DB change which is not applied to master SIM.
1. PS
2. PSP
3. M3UA Route
4. Link
5. Linkset
6. MTP3 route
7. SCCP route
8. SCCP SSN
9. TCAP SSN
Prevention
This alarm occurs during upgrade. Hence ensure master SIM includes the recent DB
change if any, before performing upgrade.
....................................................................................................................................................................................................................................
3-94 5060 WCS
3HP700097ATDSMZZA
Alarms 10251 CDR FILE OPEN ERROR
....................................................................................................................................................................................................................................
10251 CDR FILE OPEN ERROR

Example
-
Information
CDR file open error
ID
10251
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Problem opening the current CDR file.
Corrective Action
Check to make sure that the path is valid. Make sure that the disk partition is not full.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-95
3HP700097ATDSMZZA
Alarms 10259 MINOR DISK ALARM
....................................................................................................................................................................................................................................
10259 MINOR DISK ALARM

Example
-
Information
Minor disk occupancy alarm
ID
10259
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CsCcm CDR file disk occupancy has reached the minor threshold.
Corrective Action
Remove some older CDR collection file to restore some disk space or reduce the
CdrVoiceFileRetentionTime value.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-96 5060 WCS
3HP700097ATDSMZZA
Alarms 10260 MAJOR DISK ALARM
....................................................................................................................................................................................................................................
10260 MAJOR DISK ALARM

Example
Information
This alarm is invoked when the file system that stores billing records is almost full. The
file system capacity is defined by the CriticalThreshold system parameter value in the
SystemConfiguration: ConfigParams table (default: 80%, provisionable). This alarm is
raised by the CsCcm process.
ID
10260
Severity
Major
Category
BILL
Control
ALARM ON
New billing records are first stored in the memory buffer and then, dumped to disk. The
memory buffer has a limitation in size and intended for temporary storage only. When the
disk is full, eventually new billing records will be discarded.
Related Alarm
“10363 AMA DISK OUT OF SPACE” (p. 3-122)
“10356 AMA CRITICAL DISK ALARM” (p. 3-120)
“10261 CRITICAL DISK ALARM” (p. 3-99)
“17011 AMA DISTRIB FILE TRANSFER PRIMARY SERVER ERROR” (p. 3-317)
“17302 AMA DISTRIB FILE TRANSFER BACKUP SERVER ERROR” (p. 3-353)
....................................................................................................................................................................................................................................
5060 WCS 3-97
3HP700097ATDSMZZA
Alarms 10260 MAJOR DISK ALARM
....................................................................................................................................................................................................................................
“17440 AMA DISTRIB FILE TRANSFER DELAY ON” (p. 3-374)
Probable Cause
CDR disk partition occupancy has reached the configured critical threshold.
Corrective Action
1. Please see the procedure in “Prevent loss of billing records” (p. A-8).
Prevention
1. Monitor for MINOR and MAJOR disk alarms, take corrective action when a MAJOR
disk alarm is raised.
....................................................................................................................................................................................................................................
3-98 5060 WCS
3HP700097ATDSMZZA
Alarms 10261 CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
10261 CRITICAL DISK ALARM

Example
Information
SystemConfiguration: ConfigParams table (default: 98%). This alarm is raised by the
CsCcm process.
ID
10261
Severity
Critical
Category
BILL
Control
ALARM ON
Related Alarm
“10260 MAJOR DISK ALARM” (p. 3-97)
....................................................................................................................................................................................................................................
5060 WCS 3-99
3HP700097ATDSMZZA
Alarms 10261 CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
Probable Cause
Corrective Action
Prevention
....................................................................................................................................................................................................................................
3-100 5060 WCS
3HP700097ATDSMZZA
Alarms 10271 WSS CARD NOT OPERATIONAL
....................................................................................................................................................................................................................................
10271 WSS CARD NOT OPERATIONAL

Example
Information
One or more required critical applications are not running on WCS card.
ID
10271
Severity
Critical
Category
PLAT
Control
ALARM ON
Node is removed from service.
Service impact: Yes
If then
Billing impact: No
....................................................................................................................................................................................................................................
5060 WCS 3-101
3HP700097ATDSMZZA
Alarms 10271 WSS CARD NOT OPERATIONAL
....................................................................................................................................................................................................................................
Related Alarm
Not applicable.
Probable Cause
• Card failure or call processing critical application processes no longer running.
• If this occurs during normal operation, usually it is due to an application failure.
Corrective Action
1. Verify the correct patch level is applied to the switch using the following command on
active SAM:
cat /stats/Atrium_Release_Info.txt
2. Verify correct patch level is applied to the card using:
/opt/Spatial/msc/active/installation/patchtool
3.
If then
the patch levels are not compatible, apply the correct patches and verify.
the patch levels are compatible, proceed to the step 4.
4. Verify process states on failed card using “ptree” command.

5. Login to failed card. Use following probe to dump process states.
BsPlSMProbe –f control –d
6. From SAM card, the following command will print all critical applications not running on
all nodes:
OamFaultSMProbe PCT –cip -dump
7. Verify failed card is restarting applications. Normally, if any critical application dies, you
will see all applications restarting after using “waitForExes” command.
8. If the card failed to restart by itself, execute “BsPmMonitor start” command.
9. If step 8 fails, lock the card from WEM and stop platform first using “BsPmMonitor
stop” and execute “reboot -- -r” command.
10. Once the card is rebooted, make sure that the operational state is ‘Enabled’ and
administrative state is ‘unlocked’ for the rebooted card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-102 5060 WCS
3HP700097ATDSMZZA
Alarms 10284 EVT_MSF_CMC_SNMP_LINK_DOWN
....................................................................................................................................................................................................................................
10284 EVT_MSF_CMC_SNMP_LINK_DOWN
Example
Information
This alarm is raised when the SNMP link between the active SAM and an MSF CM/PAC
card is down. This is checked by the MSF audit.
No MSF provisioning should be done while this alarm is active.
• msfNodeId – MSF Node Id
• SlotId – CM/PAC card Id
• cmcRoutingState – Routing state of affected CM/PAC card
The alarm is cleared with 17288 EVT_MSF_CMC_SNMP_LINK_UP
ID
10284
Severity
MAJOR
Category
CONFIG
Control
ALARM ON
If the SNMP link to the active CM/PAC card is down, the operator can not do any
provisioning on the affected MSF.
If the SNMP link to the active CM/PAC card remains down for two consecutive MSF
audit cycles and the SNMP link to the standby CM/PAC card is up, then the WCS will
force the standby CM/PAC card to switchover and become active.
....................................................................................................................................................................................................................................
5060 WCS 3-103
3HP700097ATDSMZZA
Alarms 10284 EVT_MSF_CMC_SNMP_LINK_DOWN
....................................................................................................................................................................................................................................
Existing and new calls may be impacted if there is an IP connectivity issue between the
WCS and MSF.
Related Alarm
“10288 EVT_MSF_NODE_SNMP_ALARM” (p. 3-105)
Probable Cause
• IP connectivity issue between active SAM card of WCS and CM/PAC card of MSF
• SNMP daemon on SAM card is dead
• CM/PAC card is too busy to respond to SNMP query
• CM/PAC card is in bad state or down and not able to respond to SNMP query
Corrective Action
1. Try to ping CM/PAC card from SAM cards to check IP connectivity. See the IP
Troubleshooting Guide (3HP700171260RJZZA) for additional information.
2. Make sure SNMP daemon is running on SAM card. Command “ps -ef |grep
snmp” should show /opt/Spatial/msc/active/srconf/bin/snmpdm process running.
3. Check for CM/PAC card alarms, to identify MSF card issues. Refer to these
documents:
7549 WMG Faulty HW Replacement MOP (3HP700421341RJZZA)
7540 WMG faulty HW Replacement MOP (3HP700021058RJZZA)
Prevention
• Take necessary steps to avoid IP connectivity issues between WCS and MSF.
....................................................................................................................................................................................................................................
3-104 5060 WCS
3HP700097ATDSMZZA
Alarms 10288 EVT_MSF_NODE_SNMP_ALARM
....................................................................................................................................................................................................................................
10288 EVT_MSF_NODE_SNMP_ALARM
Example
Information
This alarm is raised when both SNMP links between the the active SAM and the MSF
CM/PAC cards is down. This is checked by the MSF audit. This alarm is cleared when
either link comes up and the WCS is able to finish the synchronization procedure with
CM/PAC card.
• msfNodeId – MSF Node Id
• The alarm is cleared with 10289 EVT_MSF_NODE_SNMP_ALARM_CLEAR
ID
10288
Severity
CRITICAL
Category
CONFIG
Control
ALARM ON
When this alarm is ON, the corresponding MSF can not be provisioned.
If there is IP connectivity issue between WCS and MSF, existing and new calls may fail.
Related Alarm
“10284 EVT_MSF_CMC_SNMP_LINK_DOWN” (p. 3-103)
....................................................................................................................................................................................................................................
5060 WCS 3-105
3HP700097ATDSMZZA
Alarms 10288 EVT_MSF_NODE_SNMP_ALARM
....................................................................................................................................................................................................................................
Probable Cause
• IP connectivity issue between active SAM card of WCS and CM/PAC cards of MSF
• SNMP daemon on SAM card is dead
• Both CM/PAC cards are in bad state or down
Corrective Action
1. Try to ping both CM/PAC cards from SAM cards to check IP connectivity. See the IP
Troubleshooting Guide (3HP700171260RJZZA) for additional information.
2. Make sure SNMP daemon is running on SAM card. Command “ps -ef |grep
snmp” should show /opt/Spatial/msc/active/srconf/bin/snmpdm process running.
3. Check for CM/PAC card alarms, to identify MSF card issues. Refer to these
documents:
7549 WMG Faulty HW Replacement MOP (3HP700421341RJZZA)
7540 WMG faulty HW Replacement MOP (3HP700021058RJZZA)
Prevention
• Take necessary steps to avoid IP connectivity issues between WCS and MSF.
....................................................................................................................................................................................................................................
3-106 5060 WCS
3HP700097ATDSMZZA
Alarms 10291 MSC NODE ISOLATED
....................................................................................................................................................................................................................................
10291 MSC NODE ISOLATED

Example
Information
Distribution Manager, which is in charge of the reliable IPC transport, has encountered
keep-alive timeout from active SAM node to another WCS node. The MSC is considered
isolated.
This alarm is applicable for all configurations.
ID
10291
Severity
MAJOR
Category
PLAT
Control
ALARM ON
MSC node is removed from service.
Service impact: Yes
If then
Billing impact: No
....................................................................................................................................................................................................................................
5060 WCS 3-107
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
“10076 NODE ISOLATED” (p. 3-26)
Probable Cause
No ENABLED links (reliable IPC transport) to other WCS or WMG nodes. It may be
caused by local ethernet or remote network connectivity. Although not that common, it
may be related to non-operational software running on local node.
Corrective Action
1. Execute ping command from the SAM node to the isolated node for debugging
purpose.
2.
If then
ping is not successful a. check the local Ethernet and Router connections (loose
ping is successful a. access the isolated node via terminal server
b. verify the Platform is running on the isolated node by
ptree command
BsDm, OamNm) are showing up in the output of
ptree command as shown below
Example:
$ptree
Spatial
27228 BsPm
27246 BsDm
27252 OamNm
........
3. If the platform software (above mentioned processes) is not running on the isolated node,
enter BsPmMonitor start command on the isolated node to start the platform
software.
4. If the command above doesn’t start the platform, then execute “reboot -- -r”
command on the isolated node.
5. Once the node is rebooted, make sure that the operational state is ‘Enabled’ and
administrative state is ‘unlocked’ for the rebooted node.
....................................................................................................................................................................................................................................
3-108 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
2. Perform ALOM audit procedure to ensure ALOM is correct.
....................................................................................................................................................................................................................................
5060 WCS 3-109
3HP700097ATDSMZZA
Alarms 10293 MSF NODE ISOLATED
....................................................................................................................................................................................................................................
10293 MSF NODE ISOLATED

Example
Information
This alarm is raised when communication between the WCS and WMG is lost. The WMG
node is considered totally isolated, as the SAM to MSF IPC link is lost.
This condition is detected when periodic keep alives are not received - 12 missed keep
alives (12 seconds) triggers the alarm.
ID
10293
Severity
Critical
Category
PLAT
Control
ALARM ON
WMG node is removed from service. All the facilities and circuits associated with this
media gateway will be marked out-of-service.
Service impact: Yes (High impact)
If then
it is caused by faulty network connection, service is impacted until the network is
restored.
it is caused by faulty WMG a manual intervention is required to recover
hardware/software, the node
....................................................................................................................................................................................................................................
3-110 5060 WCS
3HP700097ATDSMZZA
Alarms 10293 MSF NODE ISOLATED
....................................................................................................................................................................................................................................
Billing impact: No
Related Alarm
Not applicable.
Probable Cause
• No ENABLED links (reliable IPC transport) from WCS to a WMG nodes. It may be
caused by local ethernet or remote network connectivity.
• It may also be caused by faulty hardware/software on WMG node itself.
Corrective Action
1. Execute “ping” command from the SAM node to the isolated node for debugging
purpose.
2.
If then
“ping” is not successful a. check the local Ethernet and Router connections (loose
“ping” is successful a. proceed to step 3
3. Contact the next level support.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-111
3HP700097ATDSMZZA
Alarms 10295 SYSTEM NOT TRAFFIC READY
....................................................................................................................................................................................................................................
10295 SYSTEM NOT TRAFFIC READY

Example
Information
System is not ready to carry the traffic as there is a failure in the WCS.
ID
10295
Severity
Critical
Category
PLAT
Control
ALARM ON
Traffic is stopped through this system until specified action is taken.
Service impact: Yes (Impact level: High)
Billing impact: No
Related Alarm
....................................................................................................................................................................................................................................
3-112 5060 WCS
3HP700097ATDSMZZA
Alarms 10295 SYSTEM NOT TRAFFIC READY
....................................................................................................................................................................................................................................
Probable Cause
The reason for this alarm is that at least all WCS cards of one type are not operational in
WCS chassis.
Corrective Action
1. Use WEM to check the Operational State of the nodes in the affected WCS under
System Status tab.
If then
Operational state of the node a. reboot the node using “reboot -- -r”
is DISABLED and b. Once the node is rebooted, make sure that the
administrative state is operational state is ‘Enabled’ and administrative
UNLOCKED state is ‘unlocked’ for the rebooted node
c. If it doesn’t solve the problem, proceed to step 2
Operational state of the node a. Manually unlock the node
is DISABLED and b. If it doesn’t solve the problem, proceed to step 2
administrative state is
LOCKED
Operational state of the node a. Manually unlock the node
is ENABLED and b. If it doesn’t solve the problem, proceed to step 2
LOCKED
Operational state of the node a. Proceed to step 2
is ENABLED and
UNLOCKED
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-113
3HP700097ATDSMZZA
Alarms 10298 MSC MSF TIMING OUT OF SYNCH
....................................................................................................................................................................................................................................
10298 MSC MSF TIMING OUT OF SYNCH

Example
Information
The active SAM detects that timing between WCS and WMG is out of synch by 5
seconds.
ID
10298
Severity
Critical
Category
PLAT
Control
ALARM ON
Alarm and Performance count timestamps not reported correctly.
Service impact: No
Billing impact: No
Related Alarm
Not applicable.
Probable Cause
NTP client/server communication link between WCS and WMG is non-operational.
....................................................................................................................................................................................................................................
3-114 5060 WCS
3HP700097ATDSMZZA
Alarms 10298 MSC MSF TIMING OUT OF SYNCH
....................................................................................................................................................................................................................................
Corrective Action
1. Make sure that NTP client/server communication link between WCS and WMG is
operational and the Network Time Protocol daemon (xntpd) is running on SAM and
MSF.
2. If xntpd is not running, restart the daemon.
3. MSC_MSF_TIMING_IN_SYNCH event is raised when the active SAM detects that
timing between WCS and WMG is in synch. Make sure that this event is shown in the
Event List window on WEM.
Prevention
1. Verify NTP client/server communication link between WCS and WMG is operational
during installation and staging as per the deployment hardware acceptance audit
procedures.
....................................................................................................................................................................................................................................
5060 WCS 3-115
3HP700097ATDSMZZA
Alarms 10346 SYSTEM UPGRADE STARTED
....................................................................................................................................................................................................................................
10346 SYSTEM UPGRADE STARTED

Example
-
Information
Notification that system upgrade has started.
ID
10346
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
New software release
Corrective Action
No Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-116 5060 WCS
3HP700097ATDSMZZA
Alarms 10352 AMA PRIMARY FILE MISSING
....................................................................................................................................................................................................................................
10352 AMA PRIMARY FILE MISSING

Example
-
Information
OAMAMA detected that required PRIMARY FILE could not be found in File System.
ID
10352
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified AMA primary file could not be found on AMA partition.
Corrective Action
Check the Cdr.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-117
3HP700097ATDSMZZA
Alarms 10354 AMA MINOR DISK ALARM
....................................................................................................................................................................................................................................
10354 AMA MINOR DISK ALARM

Example
-
Information
AMA minor disk occupancy alarm.
ID
10354
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage in AMA partition is over first threshold, default first threshold is 50%.
Corrective Action
Accounting data on AMA partition needs to be cleaned, distributed or more disk space
needs to be provided to clear the alarm.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-118 5060 WCS
3HP700097ATDSMZZA
Alarms 10355 AMA MAJOR DISK ALARM
....................................................................................................................................................................................................................................
10355 AMA MAJOR DISK ALARM

Example
-
Information
AMA major disk occupancy alarm.
ID
10355
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage in AMA partition is over second threshold, default second threshold is 75%.
Corrective Action
Accounting data on AMA partition needs to be cleaned, distributed or more disk space
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-119
3HP700097ATDSMZZA
Alarms 10356 AMA CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
10356 AMA CRITICAL DISK ALARM

Example
Information
SystemConfiguration: ConfigParams table (default: 90%, non-provisionable). This alarm
is raised by the CsCcm process.
ID
10356
Severity
Critical
Category
BILL
Control
ALARM ON
Related Alarm
....................................................................................................................................................................................................................................
3-120 5060 WCS
3HP700097ATDSMZZA
Alarms 10356 AMA CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
Probable Cause
Corrective Action
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-121
3HP700097ATDSMZZA
Alarms 10363 AMA DISK OUT OF SPACE
....................................................................................................................................................................................................................................
10363 AMA DISK OUT OF SPACE

Example
Information
This alarm is invoked when the file system that stores billing records is almost is full. The
SystemConfiguration: ConfigParams table (default: 97% non-provisionable). This alarm
is raised by the CsCcm process.
ID
10363
Severity
Critical
Category
BILL
Control
ALARM ON
Related Alarm
....................................................................................................................................................................................................................................
3-122 5060 WCS
3HP700097ATDSMZZA
Alarms 10363 AMA DISK OUT OF SPACE
....................................................................................................................................................................................................................................
Probable Cause
Corrective Action
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-123
3HP700097ATDSMZZA
Alarms 10408 EVENT MINOR DISK ALARM
....................................................................................................................................................................................................................................
10408 EVENT MINOR DISK ALARM

Example
-
Information
OamEvt minor disk usage alarm
ID
10408
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage is over the minor threshold, default minor threshold is defined in
configuration parameter EventFileMinorThreshold.
Corrective Action
Remove some older event collection file to restore some disk space or reduce the
EvtFileRetentionTime value.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-124 5060 WCS
3HP700097ATDSMZZA
Alarms 10409 EVENT MAJOR DISK ALARM
....................................................................................................................................................................................................................................
10409 EVENT MAJOR DISK ALARM

Example
-
Information
OamEvt major disk usage alarm
ID
10409
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage is over the major threshold, default major threshold is defined in configuration
parameter EventFileMajorThreshold.
Corrective Action
Remove some older event collection file to restore some disk space or reduce the
EvtFileRetentionTime value.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-125
3HP700097ATDSMZZA
Alarms 10410 EVENT CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
10410 EVENT CRITICAL DISK ALARM

Example
Information
Disk usage on the local disk partition is over the configured critical threshold value.
ID
10410
Severity
Critical
Category
PLAT
Control
ALARM ON
System will not be able to write the files into the local disk partition if the file system is
not cleaned up.
Service impact: No
Billing impact: Yes (incase of /billing/cdr file system is full on active SAM)
Related Alarm
“10408 EVENT MINOR DISK ALARM” (p. 3-124)
“10409 EVENT MAJOR DISK ALARM” (p. 3-125)
Probable Cause
Disk usage is over the critical threshold, default critical threshold is defined in
configuration parameter EventFileCriticalThreshold (90%).
....................................................................................................................................................................................................................................
3-126 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Corrective Action
Note: Use caution when deleting files from any system directories. Deleting system
generated files would affect the operation of switch. Only user created files can be
deleted with no impact to the system.
1. Perform the following steps to check the file system capacities:
a. Identify the node number from the alarm.
b. Login into the node using SSH. If the alarm node is non-SAM card, then use the
goCard command to login to the node.
c. Run the command: ‘df –k’. This will bring up a text table listing the file systems
and their usage statistics as below:
d. Check the values in the column labeled “Capacity” and determine which file
systems are at 90% or above.
e. Alternatively, you can run the 'du' command to identify those directories/files that
are using the most disk space.
E.g.: 'du -ak <filesystem> | sort -nr | more' or du -ak
<filesystem> | sort – nr | head -20”
The <filesystem> in the 'du' command would be taken from the "Mounted on"
column of the 'df -k' output.
In the following 'df -k' output, we see that /export/home is at 84%.
NYMSS851_sam_1_2_1 SAM002:> df -k
Filesystem 1024-blocks Used Available Capacity Mounted on
/dev/dsk/c0t1d0s0 10091716 2911686 7079113 30% /
/devices 0 0 0 0% /devices
ctfs 0 0 0 0% /system/contract
proc 0 0 0 0% /proc
mnttab 0 0 0 0% /etc/mnttab
swap 26712056 1152 26710904 1% /etc/svc/volatile

....................................................................................................................................................................................................................................
5060 WCS 3-127
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
objfs 0 0 0 0% /system/object
/platform/SUNW,Netra-T2000/lib/libc_psr/libc_psr_hwcap1.so.1
10091716 2911686 7079113 30% /platform/sun4v/lib/libc_

psr.so.1
/platform/SUNW,Netra-T2000/lib/sparcv9/libc_psr/libc_psr_hwcap1.so.1
10091716 2911686 7079113 30% /platform/sun4v/lib/sparcv9/

libc_psr.so.1
fd 0 0 0 0% /dev/fd
/dev/dsk/c0t1d0s3 6050982 2366816 3623657 40% /var
swap 27020800 309896 26710904 2% /tmp
swap 26710944 40 26710904 1% /var/run
/dev/dsk/c0t1d0s4 12105844 814238 11170548 7% /db
/dev/dsk/c0t1d0s5 10091716 1391337 8599462 14% /opt
/dev/dsk/c0t1d0s7 78612246 8220149 69605975 11% /space
/dev/dsk/c0t3d0s3 106863885 4425938 101369309 5% /space/billing
/dev/dsk/c0t1d0s6 16145018 13384348 2599220 84% /export/home
Using 'du', we can easily see which items are using the most disk space
NYMSS851_sam_1_2_1 SAM002:> du -ak /export/home | sort -nr | head -15
13368324 /export/home
3592697 /export/home/local0log_02062009
3454577 /export/home/local0log_0127
2552633 /export/home/local0log
2214633 /export/home/local0log_0130_2009
878869 /export/home/ops
873272 /export/home/ops/tmp
787032 /export/home/local0log_0127/local0log.3
775832 /export/home/local0log_0130_2009/local0log.0
743056 /export/home/local0log_0130_2009/local0log.1
....................................................................................................................................................................................................................................
3-128 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
729840 /export/home/local0log/local0log.4b
2. Go to the identified file system / directory and determine the user created files and
clean them up. To determine the user created files, you can compare the content of the
alarmed directory with the content of the same directory in another non-alarmed card
of the same type.
3. If you are not sure of the files to be deleted, proceed to the step 4.
Prevention
1. Make sure that the cron job: reduceDiskUsage.sh is part of the crontab by running the
command: crontab –l.
2. Make sure to run the system health check periodically.
3. Make sure not to leave any user created files in the system.
....................................................................................................................................................................................................................................
5060 WCS 3-129
3HP700097ATDSMZZA
Alarms 10461 BCCM MINOR DISK ALARM
....................................................................................................................................................................................................................................
10461 BCCM MINOR DISK ALARM

Example
-
Information
BCCM minor disk occupancy alarm.
ID
10461
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage in BCCM partition is over minor warning threshold, default first threshold is
60%.
Corrective Action
Accounting data on BCCM partition needs to be cleaned, distributed or more disk space
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-130 5060 WCS
3HP700097ATDSMZZA
Alarms 10462 BCCM MAJOR DISK ALARM
....................................................................................................................................................................................................................................
10462 BCCM MAJOR DISK ALARM

Example
-
Information
BCCM major disk occupancy alarm.
ID
10462
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage in BCCM partition is over second threshold, default second threshold is 75%.
Corrective Action
Accounting data on BCCM partition needs to be cleaned, distributed or more disk space
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-131
3HP700097ATDSMZZA
Alarms 10500 GEORED PEER WSS ISOLATED
....................................................................................................................................................................................................................................
10500 GEORED PEER WSS ISOLATED

Example
-
Information
Both SAM nodes of the peer GeoRed WSS system are isolated.
ID
10500
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
TCP/IP connections to the peer WSS system are lost.
Corrective Action
1. Check if peer system is still functioning 2. Notify disaster management
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-132 5060 WCS
3HP700097ATDSMZZA
Alarms 10502 GEORED PEER NODE SAM ISOLATED
....................................................................................................................................................................................................................................
10502 GEORED PEER NODE SAM ISOLATED

Example
-
Information
OamGeoRed has detected that one SAM node on the peer GeoRed WSS system is
isolated.
ID
10502
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
TCP/IP connection to the SAM node of the peer WSS system is lost.
Corrective Action
1. Check if the peer SAM node is still functioning 2. Notify disaster management
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-133
3HP700097ATDSMZZA
Alarms 10504 GEORED SYNCH START
....................................................................................................................................................................................................................................
10504 GEORED SYNCH START

Example
-
Information
Synchronization of GeoRedundant system has started.
ID
10504
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Synchronization of GeoRedundant system has started.
Corrective Action
Do not change configuration until EVT_GEORED_SYNCH_END. Restart synch if
necessary.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-134 5060 WCS
3HP700097ATDSMZZA
Alarms 10508 GEORED PEER NODE NOT TRAFFIC READY
....................................................................................................................................................................................................................................
10508 GEORED PEER NODE NOT TRAFFIC READY

Example
-
Information
The GeoRedundant WSS System can no longer process traffic due to failure in system.
ID
10508
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There is not at least one WSS card of each type operational in system
Corrective Action
Check if peer system is restarting or reinitializing
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-135
3HP700097ATDSMZZA
Alarms 10509 GEORED BOTH WSS STANDBY
....................................................................................................................................................................................................................................
10509 GEORED BOTH WSS STANDBY

Example
-
Information
Both GeoRedundant WSS system are configured as standby.
ID
10509
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operater manually configured both system to be standby.
Corrective Action
Notify disaster management if not planned maintenance
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-136 5060 WCS
3HP700097ATDSMZZA
Alarms 10800 PVC GROUP ISOLATED
....................................................................................................................................................................................................................................
10800 PVC GROUP ISOLATED

Example
Information
When a RANAP group is provisioned with an AAL2 bearer type and ALCAP terminates
at the MGW, the RANAP group can be provisioned on several MGWs. This alarm will be
triggered when a given MGW has no available AAL2 resources for the RANAP group.
For a call routed to the RANAP group, the WCS will select a MGW to host the
terminating call. If the selected MGW fails to respond to the WCS add request or
encounters a RAB assignment failure from the RNC, the WCS will attempt a re-selection
try for a different MGW. The original MGW for that RANAP group will be isolated. This
alarm indicates that this MGW will not be selected when new calls use this RANAP
group.
The MGW will be isolated for MsfIsoTime seconds (see UTRAN Group > UTRAN
Properties tab). The isolation is limited to a specific RANAP group for one MGW. Other
RANAP groups on the MGW will not be impacted (as long as AAL2 resources are
available).
• DW1: msfNodeId - The Isolated MSF NODE ID
• DW2: trkGrpNum - The RANAP TG number
• DW3: numOfActCall - The number of active calls on that MGW within the UTRAN
Group
• DW4: IsolationTime - Isolation duration
ID
10800
Severity
MAJOR
Category
RESC
....................................................................................................................................................................................................................................
5060 WCS 3-137
3HP700097ATDSMZZA
Alarms 10800 PVC GROUP ISOLATED
....................................................................................................................................................................................................................................
Control
Alarm On
There is no impact to existing calls. For the new call which triggers this alarm, the WCS
will select another MGW.
Related Alarm
10801 - PVC_GROUP_CLEAR
Probable Cause
The selected MGW cannot serve the WCS EGCP Add Request. This is likely due to
AAL2 resources being exhausted for the trunk group.
Corrective Action
1. The isolation alarm will only last for a few seconds based on the provisioned value of
the MsfIsoTime parameter and then clears by itself.
2. If it happens frequently, contact the next level of support.
3. Further analysis might be required to check MGW availability after step 2.
Prevention
Review capacity and dimensioning requirements.
....................................................................................................................................................................................................................................
3-138 5060 WCS
3HP700097ATDSMZZA
Alarms 11000 PCI VOLTAGE FAULT
....................................................................................................................................................................................................................................
11000 PCI VOLTAGE FAULT

Example
Information
PCI midplane voltage or NetCCN temperature is out of range.
This alarm is applicable for all the systems which have CPCI Chassis.
ID
11000
Severity
Critical
Category
PLAT
Control
ALARM ON
Excessive heat or moisture may damage hardware components.
Service impact: Yes, in case of full chassis outage, otherwise no impact.
Billing impact: No
Related Alarm
“11020 FAN A ALARM FAULT” (p. 3-151)
“11022 FAN B ALARM FAULT” (p. 3-152)
....................................................................................................................................................................................................................................
5060 WCS 3-139
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• When one or more PCI midplane voltage or the NetCCN temperature is outside of its
defined range, it will register as an aggregated fault (PCIVOLT).
• This alarm is generated when any of the PCI voltage goes out of range (+3.3V, +5V,
±12V, VIO).
• The NetCCN monitors many aspects of system operation, watching for
out-of-specification conditions. When such a condition occurs, a fault bit is set and
some information about the fault may be logged. The fault bit remains set until the
faults reset command is received through the CLI or CCPU net, or by using the front
panel CLR push button. A cleared fault bit will become set again immediately unless
the condition causing the fault has been removed.
Corrective Action
1. Check the channel voltage levels by following the instructions below:
a. From the SAM, login to WCS cCPI AIM card. See Appendix A, “Alarms
clearance procedure” for login procedure.
b. At the AIM prompt, enter voltages.
spatial(01) ccncli> voltages
Ch St Channel Val Min Max MinLmt MaxLmt Units
-- -- --------- ------ ------ ------ ------ ------ ------
0 P3V 3.29 3.29 3.30 2.80 3.80 volts
1 P5V 5.05 5.05 5.06 4.50 6.00 volts
2 P12V 11.96 11.96 11.97 11.00 13.00 volts
3 N12V 12.21 12.22 12.16 13.00 10.00 volts
4 ALM12A 11.55 11.53 11.59 11.00 13.00 volts
5 ALM12B 11.50 11.49 11.55 11.00 13.00 volts
6 VIO 5.05 5.05 5.06 2.80 6.00 volts
7 TEMP 28 22 33 5 40 degC
c. If all the channel voltage values are between MinLmt and MaxLmt, then there are
no capacity issues with this server.
d. If all the channel voltage values are below the MinLmt or above the MaxLmt,
then it may need replacement of power supply, proceed to the step 4.
2. Inspect the hardware, check LEDs.
3. If the hardware check passes and the alarm is still observed, then proceed to the step 4
.
....................................................................................................................................................................................................................................
3-140 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
1. Ensure proper room temperature, air flow and humidity.
2. Periodic system Health Check.
....................................................................................................................................................................................................................................
5060 WCS 3-141
3HP700097ATDSMZZA
Alarms 11002 STANDBY 12 VOLTAGE FAULT
....................................................................................................................................................................................................................................
11002 STANDBY 12 VOLTAGE FAULT

Example
-
Information
Standby +12V voltage feed fault
ID
11002
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Input voltage is outside of its defined range
Corrective Action
Check and correct input power to NetCCN chassis
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-142 5060 WCS
3HP700097ATDSMZZA
Alarms 11004 SERIAL PORT MON FAULT
....................................................................................................................................................................................................................................
11004 SERIAL PORT MON FAULT

Example
-
Information
Serial port monitor alarm fault
ID
11004
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Serial port communications path is down
Corrective Action
Check and correct serial settings and cable
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-143
3HP700097ATDSMZZA
Alarms 11006 IC2 LINK LOST FAULT
....................................................................................................................................................................................................................................
11006 IC2 LINK LOST FAULT

Example
-
Information
NetCCN Transition board I2C link lost fault
ID
11006
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Transition board communications failure
Corrective Action
Check and correct transition board configuration
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-144 5060 WCS
3HP700097ATDSMZZA
Alarms 11008 HW PRESENCE FAULT PS A NOT PRESENT
....................................................................................................................................................................................................................................
11008 HW PRESENCE FAULT PS A NOT PRESENT

Example
-
Information
Hardware Power Supply A presence fault
ID
11008
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Removal of submodule from chassis
Corrective Action
Replace or insert submodule into chassis
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-145
3HP700097ATDSMZZA
Alarms 11010 HW PRESENCE FAULT PS B NOT PRESENT
....................................................................................................................................................................................................................................
11010 HW PRESENCE FAULT PS B NOT PRESENT

Example
-
Information
Hardware Power Supply B presence fault
ID
11010
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-146 5060 WCS
3HP700097ATDSMZZA
Alarms 11012 HW PRESENCE FAULT PS C NOT PRESENT
....................................................................................................................................................................................................................................
11012 HW PRESENCE FAULT PS C NOT PRESENT

Example
-
Information
Hardware Power Supply C presence fault
ID
11012
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-147
3HP700097ATDSMZZA
Alarms 11014 HW PRESENCE FAULT EXT DISK A
....................................................................................................................................................................................................................................
11014 HW PRESENCE FAULT EXT DISK A

Example
-
Information
Hardware External Disk A presence fault
ID
11014
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-148 5060 WCS
3HP700097ATDSMZZA
Alarms 11016 HW PRESENCE FAULT EXT DISK B
....................................................................................................................................................................................................................................
11016 HW PRESENCE FAULT EXT DISK B

Example
-
Information
Hardware External Disk B presence fault
ID
11016
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-149
3HP700097ATDSMZZA
Alarms 11018 HW PRESENCE FAULT DEV NOT PRESENT
....................................................................................................................................................................................................................................
11018 HW PRESENCE FAULT DEV NOT PRESENT

Example
-
Information
Hardware Device Not Present fault
ID
11018
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-150 5060 WCS
3HP700097ATDSMZZA
Alarms 11020 FAN A ALARM FAULT
....................................................................................................................................................................................................................................
11020 FAN A ALARM FAULT

Example
-
Information
Fan Fault Detected
ID
11020
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cooling fan A is out-of-range or not being supplied power
Corrective Action
Check and replace faulty cooling fan
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-151
3HP700097ATDSMZZA
Alarms 11022 FAN B ALARM FAULT
....................................................................................................................................................................................................................................
11022 FAN B ALARM FAULT

Example
-
Information
Fan Fault Detected
ID
11022
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cooling fan B is out-of-range or not being supplied power
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-152 5060 WCS
3HP700097ATDSMZZA
Alarms 11024 POWER SUPPLY FAULT PS A DEGRADED
....................................................................................................................................................................................................................................
11024 POWER SUPPLY FAULT PS A DEGRADED

Example
-
Information
Power Supply A Degraded Fault detected
ID
11024
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Power supply/converter fault detected
Corrective Action
Check and replace faulty power supply/converter
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-153
3HP700097ATDSMZZA
Alarms 11026 POWER SUPPLY FAULT PS B DEGRADED
....................................................................................................................................................................................................................................
11026 POWER SUPPLY FAULT PS B DEGRADED

Example
-
Information
Power Supply B Degraded Fault detected
ID
11026
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-154 5060 WCS
3HP700097ATDSMZZA
Alarms 11028 POWER SUPPLY FAULT PS C DEGRADED
....................................................................................................................................................................................................................................
11028 POWER SUPPLY FAULT PS C DEGRADED

Example
-
Information
Power Supply C Degraded Fault detected
ID
11028
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-155
3HP700097ATDSMZZA
Alarms 11030 POWER SUPPLY FAULT PS A 48V FEED A
....................................................................................................................................................................................................................................
11030 POWER SUPPLY FAULT PS A 48V FEED A

Example
-
Information
Power Supply A_48V_FEED_A Fault detected
ID
11030
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-156 5060 WCS
3HP700097ATDSMZZA
Alarms 11032 POWER SUPPLY FAULT PS A 48V FEED B
....................................................................................................................................................................................................................................
11032 POWER SUPPLY FAULT PS A 48V FEED B

Example
-
Information
Power Supply Fault PS_A_48V_FEED_B detected
ID
11032
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-157
3HP700097ATDSMZZA
Alarms 11034 POWER SUPPLY FAULT PS A 12V STBY
....................................................................................................................................................................................................................................
11034 POWER SUPPLY FAULT PS A 12V STBY

Example
-
Information
Power Supply Fault PS_A_12V_STBY detected
ID
11034
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-158 5060 WCS
3HP700097ATDSMZZA
Alarms 11036 POWER SUPPLY FAULT PS B 48V FEED A
....................................................................................................................................................................................................................................
11036 POWER SUPPLY FAULT PS B 48V FEED A

Example
-
Information
Power Supply Fault PS_B_48V_FEED_A detected
ID
11036
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-159
3HP700097ATDSMZZA
Alarms 11038 POWER SUPPLY FAULT PS B 48V FEED B
....................................................................................................................................................................................................................................
11038 POWER SUPPLY FAULT PS B 48V FEED B

Example
-
Information
Power Supply Fault PS_B_48V_FEED_B detected
ID
11038
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-160 5060 WCS
3HP700097ATDSMZZA
Alarms 11040 POWER SUPPLY FAULT PS B 12V STBY
....................................................................................................................................................................................................................................
11040 POWER SUPPLY FAULT PS B 12V STBY

Example
-
Information
Power Supply Fault detected
ID
11040
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-161
3HP700097ATDSMZZA
Alarms 11042 POWER SUPPLY FAULT PS C 48V FEED A
....................................................................................................................................................................................................................................
11042 POWER SUPPLY FAULT PS C 48V FEED A

Example
-
Information
Power Supply Fault PS_C_48V_FEED_A detected
ID
11042
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-162 5060 WCS
3HP700097ATDSMZZA
Alarms 11044 POWER SUPPLY FAULT PS C 48V FEED B
....................................................................................................................................................................................................................................
11044 POWER SUPPLY FAULT PS C 48V FEED B

Example
-
Information
Power Supply Fault PS_C_48V_FEED_B detected
ID
11044
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-163
3HP700097ATDSMZZA
Alarms 11046 POWER SUPPLY FAULT PS C 12V STBY
....................................................................................................................................................................................................................................
11046 POWER SUPPLY FAULT PS C 12V STBY

Example
-
Information
Power Supply Fault PS_C_12V_STBY detected
ID
11046
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-164 5060 WCS
3HP700097ATDSMZZA
Alarms 11048 CCPUNET FAULT BUS A
....................................................................................................................................................................................................................................
11048 CCPUNET FAULT BUS A

Example
-
Information
NetCCN CCPUnet bus A error
ID
11048
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Lost data communications on CCPUnet
Corrective Action
Check and correct
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-165
3HP700097ATDSMZZA
Alarms 11050 CCPUNET FAULT BUS B
....................................................................................................................................................................................................................................
11050 CCPUNET FAULT BUS B

Example
-
Information
NetCCN CCPUnet bus B error
ID
11050
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Lost data communications on CCPUnet
Corrective Action
Check and correct
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-166 5060 WCS
3HP700097ATDSMZZA
Alarms 11052 DUPL NETCCN ADDR FAULT
....................................................................................................................................................................................................................................
11052 DUPL NETCCN ADDR FAULT

Example
-
Information
Duplicate NetCCN address found on CCPUnet
ID
11052
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Two NetCCNs with same jumper settings
Corrective Action
Check and correct NetCCN address jumper settings
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-167
3HP700097ATDSMZZA
Alarms 11054 EJECTOR LATCH FAULT
....................................................................................................................................................................................................................................
11054 EJECTOR LATCH FAULT

Example
-
Information
NetCCN ejector latch triggered
ID
11054
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Removal of NetCCN card from chassis
Corrective Action
Reinsert NetCCN card
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-168 5060 WCS
3HP700097ATDSMZZA
Alarms 11057 NETCCN CONNECT FAILED
....................................................................................................................................................................................................................................
11057 NETCCN CONNECT FAILED

Example
-
Information
Connection to NetCCN via CCNTalk failed or lost.
ID
11057
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Improper serial or cable setup
Corrective Action
Operator should use NetCCN CLI to verify serial setup and examine CCNTalk serial
cable installation
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-169
3HP700097ATDSMZZA
Alarms 11058 SYS CPU USAGE HIGH
....................................................................................................................................................................................................................................
11058 SYS CPU USAGE HIGH

Example
Information
This alarm indicates that CPU usage is high for a WCS card.
This alarm reflects both WCS and non-WCS processes (total CPU utilization). Non-WCS
processes are typically operator initiated scripts or tools.
Certain maintenance activities such as patching or DB migration may temporarily cause
this alarm. This is generally not an issue unless the condition persists beyond the activity.
The default threshold to raise or clear this alarm is at 95% CPU usage (hardcoded).
This alarm reports the WCS node ID and the percentage usage as data words.
This alarm is applicable for all hardware configurations.
ID
11058
Severity
MAJOR
Category
PLAT
Control
ALARM ON
System capacity and service may be affected. This alarm should be immediately
addressed, as other cards may be affected by prolonged high CPU utilization.
Related Alarm
“10068 MSG QUEUE USAGE HIGH” (p. 3-21)
“10105 WSS CPU USAGE HIGH” (p. 3-48)
....................................................................................................................................................................................................................................
3-170 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
“10110 APPL CONGESTION” (p. 3-50)
Probable Cause
• Too many messages being processed by the WSS card.
• High CPU consumption by processes outside WSS on the card.
• WSS maintainance activities.
• MM location update storm.
• CCM cards down.
Corrective Action
Note: If the system is in overload, traffic throttling can be used to manage traffic and
recover from overload. See the Congestion Recovery MOP for more information.
1. Check for alarm 10068 - MM Message Queue Usage High, which may indicate a
location update storm. Escalate to next level if this alarm is active.
2. Check for CCMs out of service.
3. Collect CPU usage information for WCS and non-WCS processes using these steps:
Identify the WCS processes with high CPU usage:
• Open a terminal on the WCS card/node which has the high CPU usage alarm.
• Perform a prstat command from the prompt.
• Examine the output, which shows the processes sorted by high to low CPU usage.
• If none of the WCS processes are using high CPU, goto step 4.
• Take corrective action after identifying the process consuming the most CPU,
escalate as required.
....................................................................................................................................................................................................................................
5060 WCS 3-171
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
4. Steps to identify non WCS processes with high CPU usage:
• Open a terminal on the WCS card/node which has the high CPU usage alarm on.
• Identify the process name(s)/Id(s) with high CPU usage as described above.
• Perform a ptree command from the prompt.
• Examine the output of ptree command which is shown as a parent-child relation

between processes. From this output, use the following methods to determine if
the high CPU usage process belongs to WCS.
- Examine if the process is a child of BsPmMonitord process.
- Examine if the process name is one of: snmpdm, brassagt, LgCD, LgLR,
BsPmMonitorGui.
- Examine if the directory path of the process on disk starts with
/opt/Spatial/msc/active.
• If the process is found to be not a part of WCS, then the owner and directory path
of the process should be identified. If it’s found to be not a necessary process then
an appropriate action should be taken, e.g. kill.
• If it’s found to be a WCS process, then next level of support should be called to
determine the cause.
Prevention
1. Restrict operator commands/scripts/tools which have high CPU usage.
....................................................................................................................................................................................................................................
3-172 5060 WCS
3HP700097ATDSMZZA
Alarms 11060 TEMPERATURE FAULT
....................................................................................................................................................................................................................................
11060 TEMPERATURE FAULT

Example
-
Information
Temperature high detected
ID
11060
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Faulty fan or high room temperature
Corrective Action
Check fan operation and room temperature
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-173
3HP700097ATDSMZZA
Alarms 11062 POWER SUPPLY FAULT PS P 12V
....................................................................................................................................................................................................................................
11062 POWER SUPPLY FAULT PS P 12V

Example
-
Information
Power Supply Fault PS_P_12V detected
ID
11062
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-174 5060 WCS
3HP700097ATDSMZZA
Alarms 11064 POWER SUPPLY FAULT PS N 12V
....................................................................................................................................................................................................................................
11064 POWER SUPPLY FAULT PS N 12V

Example
-
Information
Power Supply Fault PS_N_12V detected
ID
11064
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-175
3HP700097ATDSMZZA
Alarms 11066 POWER SUPPLY FAULT PS P 5V
....................................................................................................................................................................................................................................
11066 POWER SUPPLY FAULT PS P 5V

Example
-
Information
Power Supply Fault PS_P_5V detected
ID
11066
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-176 5060 WCS
3HP700097ATDSMZZA
Alarms 11068 POWER SUPPLY FAULT PS 3V
....................................................................................................................................................................................................................................
11068 POWER SUPPLY FAULT PS 3V

Example
-
Information
Power Supply Fault PS_3V detected
ID
11068
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-177
3HP700097ATDSMZZA
Alarms 11070 DISK A ALARM FAULT
....................................................................................................................................................................................................................................
11070 DISK A ALARM FAULT

Example
-
Information
Disk Fault Detected
ID
11070
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk A is failed or degraded.
Corrective Action
Check and replace faulty disk
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-178 5060 WCS
3HP700097ATDSMZZA
Alarms 11072 DISK B ALARM FAULT
....................................................................................................................................................................................................................................
11072 DISK B ALARM FAULT

Example
-
Information
Disk Fault Detected
ID
11072
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk B is failed or degraded.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-179
3HP700097ATDSMZZA
Alarms 11074 DISK C ALARM FAULT
....................................................................................................................................................................................................................................
11074 DISK C ALARM FAULT

Example
-
Information
Disk Fault Detected
ID
11074
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk C is failed or degraded.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-180 5060 WCS
3HP700097ATDSMZZA
Alarms 11076 DISK D ALARM FAULT
....................................................................................................................................................................................................................................
11076 DISK D ALARM FAULT

Example
-
Information
Disk Fault Detected
ID
11076
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk D is failed or degraded.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-181
3HP700097ATDSMZZA
Alarms 11078 DC POWER SUPPLY OUT OF RANGE
....................................................................................................................................................................................................................................
11078 DC POWER SUPPLY OUT OF RANGE

Example
-
Information
DC Power Supply fault Detected
ID
11078
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-182 5060 WCS
3HP700097ATDSMZZA
Alarms 11080 AC POWER SUPPLY OUT OF RANGE
....................................................................................................................................................................................................................................
11080 AC POWER SUPPLY OUT OF RANGE

Example
-
Information
AC Power Supply fault Detected
ID
11080
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-183
3HP700097ATDSMZZA
Alarms 11082 FAN C ALARM FAULT
....................................................................................................................................................................................................................................
11082 FAN C ALARM FAULT

Example
-
Information
Fan Fault Detected
ID
11082
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cooling fan C is out-of-range or not being supplied power
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-184 5060 WCS
3HP700097ATDSMZZA
Alarms 11084 FAN D ALARM FAULT
....................................................................................................................................................................................................................................
11084 FAN D ALARM FAULT

Example
-
Information
Fan Fault Detected
ID
11084
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cooling fan D is out-of-range or not being supplied power
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-185
3HP700097ATDSMZZA
Alarms 11088 POWER SUPPLY INPUT FAULT
....................................................................................................................................................................................................................................
11088 POWER SUPPLY INPUT FAULT

Example
-
Information
Power Supply bad input fault Detected
ID
11088
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-186 5060 WCS
3HP700097ATDSMZZA
Alarms 11090 NETCCN PRESENCE FAULT
....................................................................................................................................................................................................................................
11090 NETCCN PRESENCE FAULT

Example
-
Information
Unable to communicate with NetCCN alarm interface.
ID
11090
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Improper cabling or failed component.
Corrective Action
Check CCNTalk cabling and alarm component.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-187
3HP700097ATDSMZZA
Alarms 11100 ALOM DOWN
....................................................................................................................................................................................................................................
11100 ALOM DOWN

Example
-
Information
Alom Subsystem Down
ID
11100
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Node has been locked or shutdown
Corrective Action
Verify Node status
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-188 5060 WCS
3HP700097ATDSMZZA
Alarms 11102 ALOM FAN ALARM FAULT
....................................................................................................................................................................................................................................
11102 ALOM FAN ALARM FAULT

Example
-
Information
Fan Fault Detected
ID
11102
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cooling fan is out-of-range or not being supplied power
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-189
3HP700097ATDSMZZA
Alarms 11104 ALOM TEMP ALARM FAULT
....................................................................................................................................................................................................................................
11104 ALOM TEMP ALARM FAULT

Example
-
Information
Temperature high detected
ID
11104
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Faulty fan or high room temperature
Corrective Action
Check fan operation and room temperature
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-190 5060 WCS
3HP700097ATDSMZZA
Alarms 11106 ALOM FRU ALARM FAULT
....................................................................................................................................................................................................................................
11106 ALOM FRU ALARM FAULT

Example
-
Information
Hardware FRU Fault detected.
ID
11106
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Removal of submodule from chassis or submodule not supplied power.
Corrective Action
Replace, insert or reconnect submodule into chassis.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-191
3HP700097ATDSMZZA
Alarms 11108 ALOM TERM SERVER NOT CFG
....................................................................................................................................................................................................................................
11108 ALOM TERM SERVER NOT CFG

Example
-
Information
Alom Terminal Server is not configured.
ID
11108
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
/etc/hosts does not have TERMINAL_SERVER_IP_ADDR entry.
Corrective Action
Configure IP and restart SAM
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-192 5060 WCS
3HP700097ATDSMZZA
Alarms 11110 ALOM TERM SERVER CONN DOWN
....................................................................................................................................................................................................................................
11110 ALOM TERM SERVER CONN DOWN

Example
-
Information
Alom Terminal Server connection cannot be established.
ID
11110
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Cabling issue, invalid /etc/hosts TERMINAL_SERVER_IP_ADDR entry, or Terminal
Server on incorrect subnet.
Corrective Action
Check cabling, check Terminal Server connection, check /etc/hosts TERMINAL_SERV-
ER_IP_ADDR and restart SAM
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-193
3HP700097ATDSMZZA
Alarms 11112 ALOM ETH IP NOT CFG
....................................................................................................................................................................................................................................
11112 ALOM ETH IP NOT CFG

Example
-
Information
Alom Ethernet IP is not configured.
ID
11112
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SAM AlarmIp address entry in Node Config Table is not configured.
Corrective Action
Configure IP and force system sync.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-194 5060 WCS
3HP700097ATDSMZZA
Alarms 11114 ALOM ETH IP CONN DOWN
....................................................................................................................................................................................................................................
11114 ALOM ETH IP CONN DOWN

Example
-
Information
Alom Ethernet IP connection cannot be established.
ID
11114
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Invalid SAM AlarmIp address entry in Node Config Table.
Corrective Action
Check SAM AlarmIp address entry in Node Config Table. Verify telnet from SAM.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-195
3HP700097ATDSMZZA
Alarms 12006 UMAN TRACE MAJOR DISK USAGE
....................................................................................................................................................................................................................................
12006 UMAN TRACE MAJOR DISK USAGE

Example
-
Information
Disk Usage has gone above a major threshold
ID
12006
Severity
MAJOR
Category
RESC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
%age Disk Uage reached equal to or above Major Level
Corrective Action
Check conneciton with XMC and check file sizes being created
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-196 5060 WCS
3HP700097ATDSMZZA
Alarms 12008 UMAN TRACE MINOR DISK USAGE
....................................................................................................................................................................................................................................
12008 UMAN TRACE MINOR DISK USAGE

Example
-
Information
Disk Usage has gone above a warning level
ID
12008
Severity
MINOR
Category
RESC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
%age Disk Uage reached equal to or above Minor Level
Corrective Action
Check conneciton with XMC and check file sizes being created
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-197
3HP700097ATDSMZZA
Alarms 12011 UNC VIRTUAL IP NOT SET
....................................................................................................................................................................................................................................
12011 UNC VIRTUAL IP NOT SET

Example
Information
This alarm is generated when UrrCm application detects that the floating IP Address
network interface status on the active IPM is not up, the UNC virtual IP is not set.
This alarm returns the following datawords:
• IPM Protected MSC Node ID;
• Floating IP Name.
ID
12011
Severity
Critical
Category
NTWK
Control
ALARM ON
Communication with UMA mobiles is broken. UMA mobiles cannot connect to UNC
while this issue persists.
Related Alarm
“17630 UNC NETWORK IF DOWN” (p. 3-403): Indicates uplink1:1 network interface
is not up.
Probable Cause
• Failure to setup Virtual IP Address at UNC.
....................................................................................................................................................................................................................................
3-198 5060 WCS
3HP700097ATDSMZZA
Alarms 12011 UNC VIRTUAL IP NOT SET
....................................................................................................................................................................................................................................
Corrective Action
1. Wait for 2 minutes. UrrCm will automatically switchover to the other IPM and alarm
will be cleared.
If then
the switchover does not a. use EMS Nodes Command and select the active
happen automatically in 2 IPM Card to trigger the switchover operation. The
minutes, active IPM card becomes standby automatically.
b. restart UrrCm on the new active IPM card.
Prevention
• From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC
Node Config. Configure the MSC_UNC_NODECONFIG table properly.
• Make sure uplink related system configuration files have correct content (/etc/upsuite,
/kernel/drv/uplink.conf).
....................................................................................................................................................................................................................................
5060 WCS 3-199
3HP700097ATDSMZZA
Alarms 12500 DS1 PHY ALARM ON
....................................................................................................................................................................................................................................
12500 DS1 PHY ALARM ON

Example
-
Information
DS1 Physical Alarm Detected
ID
12500
Severity
MINOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DS1 Physical Alarm is detected, the possible reason is:if PhyAlarmType = 0, RAI is
detected, A signal transmitted in the outgoing direction when a terminal detects a loss of
the incoming signal.if PhyAlarmType = 1, AIS is detected, A signal transmitte
Corrective Action
Check the DS1 physical configuration and line connection of both side
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-200 5060 WCS
3HP700097ATDSMZZA
Alarms 12511 EXTERNAL ALARM
....................................................................................................................................................................................................................................
12511 EXTERNAL ALARM

Example
Information
External Alarm from terminal server:
The MRV terminal server (LX-4016) is equipped in the Wireless Call Server (WCS) or
the Media Gateway (MGW) rack. There are six available ports (3, 4, 5, 9, 10, and 11) on
the terminal server, and each port supports two external alarm points. The alarms only use
the Normal Closed (NC) mode; that is, the alarms use a closed circuit for normal
operation, and an open circuit for alarm condition.
The SNMP traps received from the terminal server are triggered by external alarm points.
The alarms are raised in the WCS WEM and NOC. Multi terminal servers can report to
one WCS. Each terminal server can be identified by its unique IP address.
For details on configuring the terminal server, refer to the Method of Procedure (MOP)
Alcatel-Lucent 5060 WCS 7549 terminal server configuration, 3HP700021056RJZZA.
1. tsSourceIp - Terminal Server IP Address
2. tsPortNum - Terminal Server Port Number
3. tsPointNum - Terminal Server external alarm point
4. tsAlarmName - Terminal Server Alarm Name
5. tsAlarmContactState - Terminal Server Contact state.
An alarm is generated when an alarm contact is opened.
6. tsAlarmSeverity - Terminal Server Alarm severity.
7. tsAlarmCount - Terminal Server Alarm Count.
ID
12511
Severity
MAJOR
....................................................................................................................................................................................................................................
5060 WCS 3-201
3HP700097ATDSMZZA
Alarms 12511 EXTERNAL ALARM
....................................................................................................................................................................................................................................
Category
PLAT
Control
Alarm On
No affects on system and existing calls.
Related Alarm
Not applicable.
Probable Cause
A temperature or humidity threshold was crossed.
Corrective Action
Identify the alarm type from the information sent in the alarm.
Refer to the following related alarm troubleshooting information, based on the alarm type.
• 13501 EVT_TEMP_HIGH_MINOR
• 13503 EVT_TEMP_HIGH_MAJOR
• 13505 EVT_TEMP_LOW_MINOR
• 13507 EVT_TEMP_LOW_MAJOR
• 13509 EVT_HUM_HIGH_MINOR
• 13511 EVT_HUM_HIGH_MAJOR
• 13513 EVT_HUM_LOW_MINOR
• 13515 EVT_HUM_LOW_MAJOR
Prevention
Refer to the related alarm for preventative maintenance information.
....................................................................................................................................................................................................................................
3-202 5060 WCS
3HP700097ATDSMZZA
Alarms 13009 EVT_GEORED_PEER_PROTECTING_WSS_OOS
....................................................................................................................................................................................................................................
13009 EVT_GEORED_PEER_PROTECTING_WSS_OOS
Example
-
Information
Standby WCS is not responding to keep alive.
ID
13009
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Protecting WSS of a georedundancy pool is not operational.
Corrective Action
Look the alarms/events on protecting side and take corresponding action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-203
3HP700097ATDSMZZA
Alarms 13011 EVT_GEORED_PEER_PROTECTED_WSS_OOS
....................................................................................................................................................................................................................................
13011 EVT_GEORED_PEER_PROTECTED_WSS_OOS
Example
-
Information
ACTIVE WCS is not responding to keep alive.
ID
13011
Severity
CRITICAL
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One of the Protected WSS of a georedundancy pool is not operational.
Corrective Action
Look the alarms/events on protected side and take corresponding action and WCS
switchover may be required
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-204 5060 WCS
3HP700097ATDSMZZA
Alarms 13013 SEC NETWORK INTERFACE DOWN
....................................................................................................................................................................................................................................
13013 SEC NETWORK INTERFACE DOWN

Example
Information
This alarm is raised when the secondary interface on the IPM is down. The secondary
Interface (uplink1:1 in case of Solaris) carries SIP traffic to and from the external
network.
This alarm is cleared with 13014 SEC NETWORK IF DOWN CLEAR
• Node instance: IPM node number
• Name of interface: uplink1:1 in case of Solaris
ID
13013
Severity
Critical
Category
NTWK
Control
ALARM ON
The IPM card cannot carry SIP traffic. This will cause switchover to mate IPM if the mate
IPM is operational and Secondary Interface is ok on that card.
If the Secondary interface is down on both IPMs, then the call server cannot carry SIP
traffic.
Related Alarm
“10162 SIP SERVICE OUTAGE” (p. 3-71)
....................................................................................................................................................................................................................................
5060 WCS 3-205
3HP700097ATDSMZZA
Alarms 13013 SEC NETWORK INTERFACE DOWN
....................................................................................................................................................................................................................................
Probable Cause
• Active IPM floating IP is not up in the output of ifconfig.
• Problem with the Ethernet cable on the IPM card or Cable is not connected on
uplink1.
Corrective Action
1. This issue can impact call processing, inform next level of support.
> ping <IP addr>
> traceroute <IP addr>
If then
ping fails, a. Verify that the TCP route tables are setup correctly.
- From Active IPM do 'netstat -nrv', in output check for uplink1:1
b. Verify that the IPM uplink configuration is correct:
- Go to Active IPM.
- check /etc/hostname.uplink1:1 and verify if it is present with
correct IP addr.
- check /etc/netmasks and make sure you have correct entry.
- check /etc/defaultrouter and make sure you have correct entry.
- run ifconfig -a and verify uplink1:1 is “UP” on active IPM.
c. Verify that the Ethernet cable is plugged into IPM.

Note: Refer to the IP Troubleshooting Guide (3HP700171260RJZZA) for additional
information.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-206 5060 WCS
3HP700097ATDSMZZA
Alarms 13016 DISK ERROR CRITICAL
....................................................................................................................................................................................................................................
13016 DISK ERROR CRITICAL

Example
Information
The smartd daemon running on each card reports disk statistics and writes error logs to a
messages file. This alarm is printed when a critical disk error has been identified.
The critical disk errors string list in messages file includes the following:
• Too many block reassigns
• No such device or address
The alarm is cleared with 13017 DISK ERROR CRITICAL CLEAR
• DW1: WCS Node Id of the card reporting the issue.
• DW2: Disk error string which is reported by smartd daemon.
ID
13016
Severity
Critical
Category
PLAT
Control
ALARM ON
This is an indication that the hard disk is going to fail or degrade. Node can reboot or
become out of service because of bad hard-disk.
Related Alarm
13018 DISK ERROR MAJOR
....................................................................................................................................................................................................................................
5060 WCS 3-207
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
It is an hardware issue related to hard disk.
Corrective Action
Check the /var/log/message file. If there are a large number of messages indicating the
hard disk/memory issue, then replace the hard disk/board and clear the alarm manually.
Run the smartctl command as below to check the disk health status. If disk health is
not good replace the fault disk/board.
smartctl -H <device name>
smartctl -a <device name>
Sample output for a disk in need of replacement
DETROIT_ATCA_hst_1_1_12 HST075:> smartctl -a /dev/sda6
smartctl version 5.38 [x86_64-redhat-linux-gnu] Copyright (C)
2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
Device: SEAGATE ST9300603SS Version: 0006
Serial number: 3SE1XAH500009043V9DF
Device type: disk
Transport protocol: SAS
Local Time is: Fri Aug 5 18:41:59 2011 CDT
Device supports SMART and is Enabled
Temperature Warning Enabled
SMART Health Status: FAILURE PREDICTION THRESHOLD EXCEEDED [asc=
5d, ascq=0]
Current Drive Temperature: 36 C
Drive Trip Temperature: 68 C
Elements in grown defect list: 2032
Vendor (Seagate) cache information
Blocks sent to initiator = 461409537
Blocks received from initiator = 3382356817
Blocks read from cache and sent to initiator = 45892279
Number of read and write commands whose size <= segment size =
109974971
....................................................................................................................................................................................................................................
3-208 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Number of read and write commands whose size > segment size =
2096
Vendor (Seagate/Hitachi) factory information
Number of hours powered up = 3480.00
Number of minutes until next internal SMART test = 2
Prevention
Not applicable
....................................................................................................................................................................................................................................
5060 WCS 3-209
3HP700097ATDSMZZA
Alarms 13018 DISK ERROR MAJOR
....................................................................................................................................................................................................................................
13018 DISK ERROR MAJOR

Example
Information
The smartd daemon running on each card reports disk statistics and writes error logs to a
messages file. This alarm is printed when a major disk error has been identified.
List of disk errors string in messages file includes:
• SCSI bus reset
• ATA error
• Unreadable sector
The alarm is cleared with 13019 DISK ERROR MAJOR CLEAR
• DW1: WCS Node Id of the card reporting the issue.
• DW2: Disk error string which is reported by smartd daemon.
ID
13018
Severity
Major
Category
PLAT
Control
ALARM ON
This is an indication that the hard disk is going to fail or degrade. Node may reboot or
become out of service because of the bad hard-disk condition.
....................................................................................................................................................................................................................................
3-210 5060 WCS
3HP700097ATDSMZZA
Alarms 13018 DISK ERROR MAJOR
....................................................................................................................................................................................................................................
Related Alarm
13016 DISK ERROR CRITICAL
Probable Cause
It is hardware issue related to hard disk.
Corrective Action
Check the /var/log/message file. If there are a large number of messages indicating the
hard disk/memory issue replace the Hard disk/board and clear the alarm manually.
Run the following smartctl command to check the disk health status. If disk health is
not good replace the fault
disk/board.smartctl -H <device name>smartctl -a <device name>
Prevention
Not applicable
....................................................................................................................................................................................................................................
5060 WCS 3-211
3HP700097ATDSMZZA
Alarms 13021 FMA RESOURCE FAULT
....................................................................................................................................................................................................................................
13021 FMA RESOURCE FAULT

Example
Information
This alarm is raised when FMA/SMA reports the problem on some of the HW
component. This alarm is Netra/T2K specific.
The alarm is cleared with 13022 FMA RESOURCE FAULT CLEAR
The Solaris Fault Management Facility is designed to be integrated into the Service
Management Facility (SMF) to provide a self-healing capability to Solaris 10 systems.
The fmd daemon is responsible for monitoring several aspects of system health. Once the
problem is defined, failing components may be offlined automatically without a system
crash, or other corrective action may be taken by fmd. If a service dies as a result of the
fault, the SMF will attempt to restart it and any dependent processes.
• DW1: NodeId of card with HW problem
• DW2: Problem Code reported by FMA
• DW3: Problem URL reported by FMA
ID
13021
Severity
CRITICAL
Category
PLAT
Control
ALARM ON
This may or may not impact the system, depending on the hardware component having
problem.
....................................................................................................................................................................................................................................
3-212 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
13022 FMA RESOURCE FAULT CLEAR
Probable Cause
It is hardware related problem.
The fmadm config command shows the current configuration for fmd. The Fault Manager
logs can be viewed with fmdump -v and fmdump -e -v.
fmadm faulty will list any devices flagged as faulty. fmstat shows statistics gathered by
fmd. Sample output for the config and faulty commands is as shown in the figure below:
Corrective Action
Check the alarm detail, may need hardware replacement accordingly.
....................................................................................................................................................................................................................................
5060 WCS 3-213
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Check the URL of knowledge article from “Problem URL” data word of alarm, providing
more detailed information about this problem.
Prevention
Not applicable
....................................................................................................................................................................................................................................
3-214 5060 WCS
3HP700097ATDSMZZA
Alarms 13023 EVT_RUN_FSCK_WARNING
....................................................................................................................................................................................................................................
13023 EVT_RUN_FSCK_WARNING
Example
Information
The operating system detected a disk partition issue and raised a warning to run fsck. The
alarm is manually cleared with 13024 EVT_RUN_FSCK_WARNING_CLEAR.
• wssCardId - WSS Card ID
• FsckWarning - Run Fsck Kernel Warning
ID
13023
Severity
Major
Category
PLAT
Control
ALARM ON
Hard disk failure can cause many issues, including call and billing impacts, depending on
the faulty file system partition.
Related Alarm
Not applicable.
Probable Cause
Operating System Kernel Warning: Need to run fsck
....................................................................................................................................................................................................................................
5060 WCS 3-215
3HP700097ATDSMZZA
Alarms 13023 EVT_RUN_FSCK_WARNING
....................................................................................................................................................................................................................................
Corrective Action
Check the kernel log in /var/adm/messages and run fsck on partition mentioned in the log
and after that manual clear this alarm.
1. Find the affected partition in the kernel log in /var/adm/messages.
2. Run fsck on the partition to identify and resolve issues.
3. Manually clear the alarm after the issues are resolved.
Prevention
None.
....................................................................................................................................................................................................................................
3-216 5060 WCS
3HP700097ATDSMZZA
Alarms 13025 CPU TEMP HIGH
....................................................................................................................................................................................................................................
13025 CPU TEMP HIGH

Example
Information
This alarm is reported when the Kernel reports through messages file that the CPU
Temperature has reached a given threshold.
Eror detected in messages file for reporting this alarm:
• Temperature above threshold, CPU clock throttled
The alarm needs to be cleared manually.
• DW1: Card with CPU issue.
• DW2: CPU temperature error string which is reported by Kernel.
ID
13025
Severity
MAJOR
Category
PLAT
Control
ALARM ON
Performance of CPU is affected when the temperature goes high.
Related Alarm
Not Applicable
....................................................................................................................................................................................................................................
5060 WCS 3-217
3HP700097ATDSMZZA
Alarms 13025 CPU TEMP HIGH
....................................................................................................................................................................................................................................
Probable Cause
Due to issues with FAN/Fan tray. Environmental issues like cooling not being sufficient.
Corrective Action
Check CPU for the node shown in Affected Component and check the corresponding
FAN. Also check if the cooling is sufficient in the WCS environment, check air filter in
fan tray and room temperature.
Prevention
Provide adequate cooling for the WCS environment.
....................................................................................................................................................................................................................................
3-218 5060 WCS
3HP700097ATDSMZZA
Alarms 13027 ECC ERROR ALARM
....................................................................................................................................................................................................................................
13027 ECC ERROR ALARM

Example
Information
This alarm is reported when the Kernel reports ECC error in messages file.
ECC (either "error correction [or correcting] code" or "error checking and correcting")
allows data that is being read or transmitted to be checked for errors and, when necessary,
corrected automatically. Repeated ECC errors in messages file are an indicator that RAM
board unit may be in need of replacement.
The alarm is to be cleared manually.
• DW1: WCS Node Id of card with issue.
• DW2: ECC error string reported by Kernel.
ID
13025
Severity
MINOR
Category
PLAT
Control
ALARM ON
Few ECC error may not impact the new or existing call. But a large number of ECC error
can cause CPU spike which can ultimately be customer impacting.
Related Alarm
Not applicable
....................................................................................................................................................................................................................................
5060 WCS 3-219
3HP700097ATDSMZZA
Alarms 13027 ECC ERROR ALARM
....................................................................................................................................................................................................................................
Probable Cause
A problem with the RAM.
Corrective Action
In general the error is corrected automatically.
Check /var/log/message. If a large number of ECC error message exists it indicates that
there is some issue on RAM and may need board replacement.
Prevention
Not applicable
....................................................................................................................................................................................................................................
3-220 5060 WCS
3HP700097ATDSMZZA
Alarms 13501 EVT_TEMP_HIGH_MINOR
....................................................................................................................................................................................................................................
13501 EVT_TEMP_HIGH_MINOR
Example
Information
This alarm is raised when a thermal sensor reports the temperature above the High Minor
threshold.
• sensorLocation – Location of the sensor
• tempSensor – Temperature reported by sensor
• mrvTerminalServerIp – Terminal Server IP
This alarm is the part of the environmental alarms for terminal servers (LX8040 and
LX4000 series). The PDUS and front/rear thermal/humidity sensors are wired to the
terminal server. The front sensor is wired to generate alarm traps, the rear sensor does not
generate traps due to the large variation at the rear (exhaust) end of the frame.
Note: This feature was added with RDS 8076 Terminal Server Alarm Integration.
ID
13501
Severity
Minor
Category
PLAT
Control
ALARM ON
The temperature ranges are specified for normal operation. High temperature may
damage the equipment or make it behave abnormally.
....................................................................................................................................................................................................................................
5060 WCS 3-221
3HP700097ATDSMZZA
Alarms 13501 EVT_TEMP_HIGH_MINOR
....................................................................................................................................................................................................................................
Related Alarm
“13503 EVT_TEMP_HIGH_MAJOR” (p. 3-223)
“13505 EVT_TEMP_LOW_MINOR” (p. 3-225)
“13507 EVT_TEMP_LOW_MAJOR” (p. 3-227)
“13509 EVT_HUM_HIGH_MINOR” (p. 3-229)
“13511 EVT_HUM_HIGH_MAJOR” (p. 3-231)
“13513 EVT_HUM_LOW_MINOR” (p. 3-233)
“13515 EVT_HUM_LOW_MAJOR” (p. 3-235)
Probable Cause
• Cooling problem in the facility
• Fan on the equipment is broken or not working properly
• Dirty air filter
Corrective Action
1. Check for proper fan operation.
2. Check the air filter.
3. Check the facility cooling.
Prevention
1. Periodic maintenance of air filters and cooling system.
....................................................................................................................................................................................................................................
3-222 5060 WCS
3HP700097ATDSMZZA
Alarms 13503 EVT_TEMP_HIGH_MAJOR
....................................................................................................................................................................................................................................
13503 EVT_TEMP_HIGH_MAJOR
Example
Information
This alarm is raised when a thermal sensor reports the temperature above the High Major
threshold.
ID
13503
Severity
Major
Category
PLAT
Control
ALARM ON
The temperature ranges are specified for normal operation. High temperature may
damage the equipment or make it behave abnormally.
....................................................................................................................................................................................................................................
5060 WCS 3-223
3HP700097ATDSMZZA
Alarms 13503 EVT_TEMP_HIGH_MAJOR
....................................................................................................................................................................................................................................
Related Alarm
“13501 EVT_TEMP_HIGH_MINOR” (p. 3-221)
Probable Cause
• Cooling problem in the facility
Corrective Action
3. Check the facility cooling.
Prevention
1. Periodic maintenance of air filters and cooling system.
....................................................................................................................................................................................................................................
3-224 5060 WCS
3HP700097ATDSMZZA
Alarms 13505 EVT_TEMP_LOW_MINOR
....................................................................................................................................................................................................................................
13505 EVT_TEMP_LOW_MINOR
Example
Information
This alarm is raised when a thermal sensor reports the temperature below the Low Minor
threshold.
ID
13505
Severity
Minor
Category
PLAT
Control
ALARM ON
The temperature ranges are specified for normal operation. Low temperature may damage
the equipment or make it behave abnormally.
....................................................................................................................................................................................................................................
5060 WCS 3-225
3HP700097ATDSMZZA
Alarms 13505 EVT_TEMP_LOW_MINOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• Heating/Cooling problem in the facility
Corrective Action
1. Check the facility air temperature.
Prevention
1. Periodic maintenance of heating/cooling system.
....................................................................................................................................................................................................................................
3-226 5060 WCS
3HP700097ATDSMZZA
Alarms 13507 EVT_TEMP_LOW_MAJOR
....................................................................................................................................................................................................................................
13507 EVT_TEMP_LOW_MAJOR
Example
Information
This alarm is raised when a thermal sensor reports the temperature below the Low Major
threshold.
ID
13507
Severity
Major
Category
PLAT
Control
ALARM ON
The temperature ranges are specified for normal operation. Low temperature may damage
the equipment or make it behave abnormally.
....................................................................................................................................................................................................................................
5060 WCS 3-227
3HP700097ATDSMZZA
Alarms 13507 EVT_TEMP_LOW_MAJOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• Heating/Cooling problem in the facility
Corrective Action
Prevention
1. Periodic maintenance of heating/cooling system.
....................................................................................................................................................................................................................................
3-228 5060 WCS
3HP700097ATDSMZZA
Alarms 13509 EVT_HUM_HIGH_MINOR
....................................................................................................................................................................................................................................
13509 EVT_HUM_HIGH_MINOR
Example
Information
This alarm is raised when a humidity sensor reports the humidity above the High Minor
threshold.
• humSensor – Humidity reported by sensor
ID
13509
Severity
Minor
Category
PLAT
Control
ALARM ON
The humidity ranges are specified for normal operation. High humidity may damage the
equipment or make it behave abnormally.
....................................................................................................................................................................................................................................
5060 WCS 3-229
3HP700097ATDSMZZA
Alarms 13509 EVT_HUM_HIGH_MINOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• Air handling problem in the facility
Corrective Action
1. Check for proper fan operation, and for dirty air filters.
Refer to the appropriate Faulty Hardware Replacement Procedures MOP.
Prevention
1. Periodic maintenance of air filters and facility air handling system.
....................................................................................................................................................................................................................................
3-230 5060 WCS
3HP700097ATDSMZZA
Alarms 13511 EVT_HUM_HIGH_MAJOR
....................................................................................................................................................................................................................................
13511 EVT_HUM_HIGH_MAJOR
Example
Information
This alarm is raised when a humidity sensor reports the humidity above the High Major
threshold.
ID
13511
Severity
Major
Category
PLAT
Control
ALARM ON
The humidity ranges are specified for normal operation. High humidity may damage the
....................................................................................................................................................................................................................................
5060 WCS 3-231
3HP700097ATDSMZZA
Alarms 13511 EVT_HUM_HIGH_MAJOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
Corrective Action
Prevention
....................................................................................................................................................................................................................................
3-232 5060 WCS
3HP700097ATDSMZZA
Alarms 13513 EVT_HUM_LOW_MINOR
....................................................................................................................................................................................................................................
13513 EVT_HUM_LOW_MINOR
Example
Information
This alarm is raised when a humidity sensor reports the humidity below the Low Minor
threshold.
ID
13513
Severity
Minor
Category
PLAT
Control
ALARM ON
The humidity ranges are specified for normal operation. Low humidity may damage the
....................................................................................................................................................................................................................................
5060 WCS 3-233
3HP700097ATDSMZZA
Alarms 13513 EVT_HUM_LOW_MINOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
Corrective Action
Prevention
....................................................................................................................................................................................................................................
3-234 5060 WCS
3HP700097ATDSMZZA
Alarms 13515 EVT_HUM_LOW_MAJOR
....................................................................................................................................................................................................................................
13515 EVT_HUM_LOW_MAJOR
Example
Information
This alarm is raised when a humidity sensor reports the humidity below the Low Major
threshold.
ID
13515
Severity
Major
Category
PLAT
Control
ALARM ON
The humidity ranges are specified for normal operation. Low humidity may damage the
....................................................................................................................................................................................................................................
5060 WCS 3-235
3HP700097ATDSMZZA
Alarms 13515 EVT_HUM_LOW_MAJOR
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
Corrective Action
3. Check the facility air handling.
Prevention
....................................................................................................................................................................................................................................
3-236 5060 WCS
3HP700097ATDSMZZA
Alarms 13517 POWER DISTRIB FAULT
....................................................................................................................................................................................................................................
13517 POWER DISTRIB FAULT

Example
Information
This alarm is raised when an ATCA power distribution unit (PDU) fault occurs.
• DW1: mscTrapObjSensorLocation: Sensor location
• DW2: mscTrapObjPowerDistribution: MRV Power distribution
• DW3: mscTrapObjMrvTerminalServerIp: IP Address of the MRV Terminal Server
ID
13517
Severity
MAJOR
Category
PLAT
Control
Alarm On
The PDUs are redundant, so no impact if one side fails. If both sides fail, the node will
lose power.
Related Alarm
13518 POWER_DISTRIB_CLEAR
Probable Cause
Blown fuse
PDU failure
....................................................................................................................................................................................................................................
5060 WCS 3-237
3HP700097ATDSMZZA
Alarms 13517 POWER DISTRIB FAULT
....................................................................................................................................................................................................................................
Corrective Action
For information on troubleshooting the PDU, see Hardware Troubleshooting Reference
Guide, 3HP700334511RJZZA
Escalate to the next level of support if problem cannot be resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-238 5060 WCS
3HP700097ATDSMZZA
Alarms 14000 CPU DOWN
....................................................................................................................................................................................................................................
14000 CPU DOWN

Example
-
Information
The CPU utilization cannot be obtained (cpu_stat does not exist ) as CPU is Down.
ID
14000
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CPU is down.
Corrective Action
Verify CPU status.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-239
3HP700097ATDSMZZA
Alarms 14007 UMA NOT TRAFFIC READY
....................................................................................................................................................................................................................................
14007 UMA NOT TRAFFIC READY

Example
Information
This alarm is raised when all the UMA IPM cards in the WCS are out of service. The
UMA system is not available.
ID
14007
Severity
Critical
Category
PLAT
Control
ALARM ON
All UMA traffic is affected.
Related Alarm
“17838 NO UNC RADIO NTWK” (p. 3-439)
17856 - EVT_UNC_UMA_DB_UNAVAILABLE
“17600 UNC SGW IF DOWN” (p. 3-383)
“17630 UNC NETWORK IF DOWN” (p. 3-403)
Probable Cause
• IPM Card failure
....................................................................................................................................................................................................................................
3-240 5060 WCS
3HP700097ATDSMZZA
Alarms 14007 UMA NOT TRAFFIC READY
....................................................................................................................................................................................................................................
Corrective Action
1. Monitor local switch for auto-recovery of all UMA-type IPM cards. If cards don’t
recover automatically, go to Step 2.
2. Execute ping command from SAM node to the alarm node for debug purpose.
3. Check ping status:
If then
ping is not successful, a. check local Ethernet and Router connections (loose
or disconnected cables).
b. proceed to Step 7.
ping is successful, a. access the alarm node via terminal server.
b. verify that the Platform is running on the alarm node
by command ptree.
c. make sure that the processes (BsPmMonitord,
BsPm, BsDm, OamNm) are showing up in the
output of ptree command as shown below:
Example:
$ptree
27216 BsPmMonitord -l 0 -u 0 -c RT -
d /Spatial
27228 BsPm
27246 BsDm
27252 OamNm
………………
4. If platform software (above mentioned processes) is not running on alarm node, enter
command BsPmMonitor start on alarm node to start the platform software.
5. If the above command doesn’t start the platform then issue command reboot -- -r
on alarm node.
6. Once the node is rebooted, make sure that the operational state is Enabled and
administrative state is unlocked for the rebooted node.
7. If the above steps don’t solve the problem then contact the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-241
3HP700097ATDSMZZA
Alarms 14050 GEN MG DBF FILES FAILED
....................................................................................................................................................................................................................................
14050 GEN MG DBF FILES FAILED

Example
-
Information
The MGC OAM Trap application encountered an error while generating the MG database
files.
ID
14050
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The following are the possible causes. 1) Incorrect permission for the /var/tmp directory.
2) Database access failure.
Corrective Action
Verify that the /var/tmp directory has the correct permissions and correct if necessary.
Contact customer support if the problem persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-242 5060 WCS
3HP700097ATDSMZZA
Alarms 14052 GEN MG SW FILES FAILED
....................................................................................................................................................................................................................................
14052 GEN MG SW FILES FAILED

Example
-
Information
The MGC OAM application encountered an error while generating the MG swcontrol
files.
ID
14052
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Verify installation.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-243
3HP700097ATDSMZZA
Alarms 14054 GEN MG SW FILES BIN FAILED
....................................................................................................................................................................................................................................
14054 GEN MG SW FILES BIN FAILED

Example
-
Information
files.
ID
14054
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-244 5060 WCS
3HP700097ATDSMZZA
Alarms 14056 GEN MG SW FILES FPG FAILED
....................................................................................................................................................................................................................................
14056 GEN MG SW FILES FPG FAILED

Example
-
Information
files.
ID
14056
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-245
3HP700097ATDSMZZA
Alarms 14058 GEN MG SW FILES DSP FAILED
....................................................................................................................................................................................................................................
14058 GEN MG SW FILES DSP FAILED

Example
-
Information
files.
ID
14058
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-246 5060 WCS
3HP700097ATDSMZZA
Alarms 14060 GEN MG SW FILES DGM FAILED
....................................................................................................................................................................................................................................
14060 GEN MG SW FILES DGM FAILED

Example
-
Information
files.
ID
14060
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-247
3HP700097ATDSMZZA
Alarms 14062 GEN MG SW FILES PCM FAILED
....................................................................................................................................................................................................................................
14062 GEN MG SW FILES PCM FAILED

Example
-
Information
files.
ID
14062
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Installation issue.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-248 5060 WCS
3HP700097ATDSMZZA
Alarms 14064 MSFDB CKSUM MISMATCH
....................................................................................................................................................................................................................................
14064 MSFDB CKSUM MISMATCH

Example
-
Information
MSC and MSF database mismatches in checksum.
ID
14064
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Msf database audit has detected a mismatch in databse checksum between MGC and
MG. The possible mis-matches are: 1) MSC or MSF switchover causes the loss of
provisional messages. 2) MSF software upgrade introduces new parameters which caused
the
Corrective Action
Contact Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-249
3HP700097ATDSMZZA
Alarms 14066 GEN MG SW FILES SGM FAILED
....................................................................................................................................................................................................................................
14066 GEN MG SW FILES SGM FAILED

Example
Information
files.
The alarm is cleared with 14067 GEN MG SW FILES SGM CLEAR.
• DW1: MSF Node Id.
• DW2: Error value.
ID
14066
Severity
MINOR
Category
CNFIG
Control
Alarm On
Not applicable.
Related Alarm
Not applicable.
Probable Cause
Installation issue.
....................................................................................................................................................................................................................................
3-250 5060 WCS
3HP700097ATDSMZZA
Alarms 14066 GEN MG SW FILES SGM FAILED
....................................................................................................................................................................................................................................
Corrective Action
Check that SGM directory related binaries from genband are installed correctly as per
MGW upgrade MOP 3HP700021369RJZZA and regenerate the MG swcontrol files again
Prevention
SGM related binary should be installed correctly while doing MGW upgrade procedure.
....................................................................................................................................................................................................................................
5060 WCS 3-251
3HP700097ATDSMZZA
Alarms 14068 GEN MG SW FILES IMG FAILED
....................................................................................................................................................................................................................................
14068 GEN MG SW FILES IMG FAILED

Example
Information
files.
The alarm is cleared with 14069 GEN MG SW FILES IMG CLEAR
• DW1: MSF Node Id
• DW2: error value
ID
14068
Severity
MAJOR
Category
CNFIG
Control
Alarm On
Not applicable
Related Alarm
Not applicable.
Probable Cause
Installation issue
....................................................................................................................................................................................................................................
3-252 5060 WCS
3HP700097ATDSMZZA
Alarms 14068 GEN MG SW FILES IMG FAILED
....................................................................................................................................................................................................................................
Corrective Action
Check that IMG directory related binaries from genband are installed correctly as per
MGW upgrade MOP 3HP700021369RJZZA and regenerate the MG swcontrol files again.
Prevention
IMG related binary should be installed correctly while doing MGW upgrade procedure.
....................................................................................................................................................................................................................................
5060 WCS 3-253
3HP700097ATDSMZZA
Alarms 14700 SSN OOS PRE510
....................................................................................................................................................................................................................................
14700 SSN OOS PRE510

Example
-
Information
SSN out of service
ID
14700
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
see the field of cause.
Corrective Action
take different action according different cause
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-254 5060 WCS
3HP700097ATDSMZZA
Alarms 14702 BSS OVERLOAD PRE510
....................................................................................................................................................................................................................................
14702 BSS OVERLOAD PRE510

Example
-
Information
A-Interface BSS Overload Msg
ID
14702
Severity
MAJOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
BSS is overloaded
Corrective Action
MM should discard Messages according to the threshold received in Throttle threshold
dataword
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-255
3HP700097ATDSMZZA
Alarms 14704 MODIFIED MAXNUMBEROFLAI GROUPS
....................................................................................................................................................................................................................................
14704 MODIFIED MAXNUMBEROFLAI GROUPS

Example
Information
This alarm is raised when the value of config param MaxNumberOfLAIGroups in not
consistent between Data Base and Mobility Manager.
The alarm is cleared with 14705 MODIFIED MAXNUMBEROFLAI GROUPS CLR
• modMaxnumofLAIGrps
• maxNumberofLAIGroup: This is a dummy value to indicate the uniqueness of this
alarm.
ID
14704
Severity
CRITICAL
Category
CNFIG
Control
ALARM ON
No impact on call
Related Alarm
14705 – MODIFIED GROUPED LAC CLR
Probable Cause
The MaxNumberOfLAIGroups has been modified
....................................................................................................................................................................................................................................
3-256 5060 WCS
3HP700097ATDSMZZA
Alarms 14704 MODIFIED MAXNUMBEROFLAI GROUPS
....................................................................................................................................................................................................................................
Corrective Action
Restart MM or change the MaxNumberOfLAIGroups to the original value of the previous
startup of the MM to get synchronized.
Prevention
Not applicable
....................................................................................................................................................................................................................................
5060 WCS 3-257
3HP700097ATDSMZZA
Alarms 15003 DPC CONGESTION
....................................................................................................................................................................................................................................
15003 DPC CONGESTION

Example
-
Information
ISUP reporting DPC congestion
ID
15003
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There is not enough bandwidth to the DPC.
Corrective Action
1. Contact the destination switch operator about the network congestion. 2. Increase the
number of links to the DPC.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-258 5060 WCS
3HP700097ATDSMZZA
Alarms 15015 MTP3 LINK BLOCK
....................................................................................................................................................................................................................................
15015 MTP3 LINK BLOCK

Example
-
Information
MTP3 reporting link locally and/or remotely blocked Possible Values for Link Block
status are : Local Block (1) , Remote Block (2), Not Blocked (3), Local and Remote
Blocked (4)
ID
15015
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SS7 link block status updated by Local or Remote Administrator.
Corrective Action
If Local Block, Unblock the link If Remote Block, consult remote administrator If Not
Blocked, no action required If Local and Remote Blocked, unblock the link and consult
the remote administrator
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-259
3HP700097ATDSMZZA
Alarms 15019 MTP3 LINK INHIBIT
....................................................................................................................................................................................................................................
15019 MTP3 LINK INHIBIT

Example
-
Information
MTP3 reporting link locally or remotely inhibited
ID
15019
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SS7 link is inhibited locally or remotely.
Corrective Action
Administrator should uninhibit the SS7 link.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-260 5060 WCS
3HP700097ATDSMZZA
Alarms 15025 EVT_MTP3_LINK_CONGESTED
....................................................................................................................................................................................................................................
15025 EVT_MTP3_LINK_CONGESTED
Example
Information
This alarm is raised when a transmit channel is congested and the MTP3 message queue
builds up to indicate one of the three levels (1, 2, 3) of congestion. Level 0 indicates link
is out of congestion. When a link is congested, a route congestion alarm is also raised for
all the routes associated with the link. The route congestion level is the same as the link
congestion level unless an external congestion message is received with higher
congestion level.
The following datawords are returned:
• MTP3 Link Set Id;
• MTP3 Link Id;
• Link Status;
• Level of congestion;
• SLC;
• DPC;
• Network ID;
• VPI;
• VCI;
• DPC Desc;
The alarm is cleared with 15024 EVT_MTP3_LINK_NOT_CONGESTED.
ID
15025
Severity
Minor
Category
OVLD
....................................................................................................................................................................................................................................
5060 WCS 3-261
3HP700097ATDSMZZA
Alarms 15025 EVT_MTP3_LINK_CONGESTED
....................................................................................................................................................................................................................................
Control
ALARM ON
Link congestion results in message loss. All existing and new calls may be affected
depending on the congestion level. Call failure could be significant if large numbers of
links are congested and congestion level is 2 or higher.
Related Alarm
“15032 MTP3 LINKSET CONGESTED” (p. 3-266)
“15034 MTP3 ROUTE CONGESTED” (p. 3-267)
Probable Cause
• Network event that triggers a large volume of messages into the switch.
• Unbalanced traffic across links which causes a specific link to get overloaded.
• SIMs are down due to maintenance or other reasons.
• Insufficient active links in a linkset either due to operator locked links or a failure due
to other reasons.
Corrective Action
These actions can be taken to help alleviate congestion:
1. Unlock locked links and activate maximum possible links in a linkset.
2. If more than one SIM is down for maintenance or other reason try restarting as many
as possible.
Note: The WEM provides overload control parameters which allow manual setting of
congestion levels for LU, SMS, MT call and other messaging. The current WCS
releases incorporate automatic overload controls which have removed the need for
using the manual overload controls.
Prevention
• Avoid shutting down more than one SIM at a time during maintenance.
• Avoid locking more than required links in a linkset during maintenance.
....................................................................................................................................................................................................................................
3-262 5060 WCS
3HP700097ATDSMZZA
Alarms 15027 EVT_MTP3_LINK_INACT
....................................................................................................................................................................................................................................
15027 EVT_MTP3_LINK_INACT
Example
Information
This alarm is raised when a signaling link fails for any reason including an operator
locking an active link. The common failure reasons are alignment timer expiration, SLC
failure, MTP2 failure, and false link congestion.
• MTP3 Link Set Id;
• MTP3 Link Id;
• Link Status;
• Link Failure Cause;
• SLC;
• DPC;
• Network ID;
• VPI;
• VCI;
• DPC Desc;
The alarm is cleared with 15026 EVT_MTP3_LINK_ACTIVE.
ID
15027
Severity
MAJOR
Category
SGW
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-263
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Link failure itself does not cause call failure, but a large number of failures could cause
other active links to go into congestion. Link congestion can cause call failure.
Additionally, if a large number of link failures occur on a few SIMs, then other SIMs
could experience higher traffic that may lead to SIM overload.
Related Alarm
“15015 MTP3 LINK BLOCK” (p. 3-259)
“15237 EVT_MTP3_LINK_LOCKED” (p. 3-286)
“15019 MTP3 LINK INHIBIT” (p. 3-260)
“15025 EVT_MTP3_LINK_CONGESTED” (p. 3-261)
Probable Cause
• T17 (delay to avoid link oscillation) expired.
• Operator locked link.
• T32 (SLT) expired.
• T7 (connection) expired.
• MTP2 disconnect (T1 loss etc.)
• T35 (False link congestion) expired.
Corrective Action
One or more of the following actions can be followed to activate a failed link:
1. If the failure reason is “MTP2 disconnect”, check that physical connectivity to remote
exists.
Use the iphlinestat tool:
• cd /opt/iphwan/tools
• For CpCi SIM
Iphlinestat /dev/iph_wan_0
This command shows the physical layer information.
If the output for LOS/LOF/AIS/RAI alarms shows “++” then port has alarm, “—“
means no alarm.
• For T2K SIM
iphlinestat /dev/iph_wan_x
Note: x is 0, 1, 2 depending on the daughter card, which can be found by looking
at the corresponding link in the WEM.
....................................................................................................................................................................................................................................
3-264 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Note: TDM links or card will have corresponding value of ‘0’ in the LINKCLASS
column of the SPATIAL.SGWMTP2CARDCONFIG table.
2. Ensure link is not kept locked by operator after maintenance is over.
3. If link congestion is continuing, occasional link failure is expected. But link will align
itself shortly afterward.
4. Ensure the OPC, DPC, and SLC code for a link are provisioned correctly.
Prevention
Link failure is normally due to a T1 connectivity issue either at the port or at X-connect.
Use loopback testing to verify that the T1 is healthy. The other common reason for link
failure is due to an operator locking the link for maintenance or during SIM patching
activity. The minimum number of links should be locked for maintenance at any time.
....................................................................................................................................................................................................................................
5060 WCS 3-265
3HP700097ATDSMZZA
Alarms 15032 MTP3 LINKSET CONGESTED
....................................................................................................................................................................................................................................
15032 MTP3 LINKSET CONGESTED

Example
-
Information
MTP3 reporting linkset congested
ID
15032
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There is not enough linkset bandwidth.
Corrective Action
Increase the number of links on the linkset.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-266 5060 WCS
3HP700097ATDSMZZA
Alarms 15034 MTP3 ROUTE CONGESTED
....................................................................................................................................................................................................................................
15034 MTP3 ROUTE CONGESTED

Example
-
Information
MTP3 reporting route congested
ID
15034
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There is not enough bandwidth to the DPC.
Corrective Action
1. Contact the destination switch operator about the network congestion. 2. Operator has
to figure out why STP is congested.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-267
3HP700097ATDSMZZA
Alarms 15037 MTP3 PAUSE
....................................................................................................................................................................................................................................
15037 MTP3 PAUSE

Example
Information
MTP3 paused for a concerned point code.
ID
15037
Severity
Critical
Category
SGW
Control
ALARM ON
All the SS7 traffic to this point code could not go through.
Related Alarm
Not applicable.
Probable Cause
1. If the point code is an adjacent point code and all the links in the linkset to this point
code are OOS.
2. If the point code is non-adjacent reachable by STP, then either all the links in the
linkset to STP are OOS or STP could not reach this point code for some reason (e.g.
received TFP for this DPC).
....................................................................................................................................................................................................................................
3-268 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Corrective Action
1. Capture the NetworkId and DPC indicated in the alarm information.
2. Using the captured NetworkId and DPC, on the WEM, navigate to Signaling Gateway
> Gateways > [Select the Network according to NetworkId] > MTP3 Routing or
DPCs > [Select the DPC]. The WEM responds with the Properties tab as seen in the
figure below.
3. The adjacent PC check box indicates whether this is an adjacent point code. Click the
Inventory tab as seen in the figure below.
....................................................................................................................................................................................................................................
5060 WCS 3-269
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
4. From the inventory tab, find out all the Link Set Id which is used to reach this DPC in
Inventory tab. Check the Admin State of each linkset.
If then
the Admin State of the linkset is Locked, an operator has purposely locked the linkset.
Please verify with system operators why the
linkset has been locked.
....................................................................................................................................................................................................................................
3-270 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If then
the Admin State of the linkset is Unlocked, check its Operational State.
a. If the Operational State is Out of
service, then check the link status in
this linkset and try to recover the
links if they are OOS and contact
the operator of this linkset’s DPC if
necessary.
b. If the Operational State is In
service, then navigate to Signaling
Gateway > Gateways > [Select the
Network according to NetworkId]
> Link Sets > [Select the Link Set
Id] > Reachable DPCs > [Select the
DPC]. The WEM responds with the
Reachable DPC tab as seen in the
figure below.
....................................................................................................................................................................................................................................
5060 WCS 3-271
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
5. If the Remote Cong State is Congested-TFP, then it means that WCS receives TFP
from STP. Please contact the operator of STP if necessary.
6. If the alarm has not been cleared, please contact the next level support.
Prevention
If the operator encounters alarm 15027 – MTP3 LINK INACT, troubleshoot problems
associated with the MTP3 link.
....................................................................................................................................................................................................................................
3-272 5060 WCS
3HP700097ATDSMZZA
Alarms 15041 SSN USER OOS
....................................................................................................................................................................................................................................
15041 SSN USER OOS

Example
-
Information
SCCP Subsystem user is out-of-service
ID
15041
Severity
MINOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SSN user at remote switch is out of service.
Corrective Action
Our switch will route to backup point code, so no problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-273
3HP700097ATDSMZZA
Alarms 15043 SP INACCESSIBLE
....................................................................................................................................................................................................................................
15043 SP INACCESSIBLE
Example
-
Information
SCCP Signaling Point inaccessible
ID
15043
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Failure occurred at the concerned switch.
Corrective Action
Contact the operator of the corresponding switch.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-274 5060 WCS
3HP700097ATDSMZZA
Alarms 15153 SCCP USER OOS
....................................................................................................................................................................................................................................
15153 SCCP USER OOS

Example
-
Information
SCCP user is going out-of-service
ID
15153
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
User initiated request.
Corrective Action
Activate subsystem
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-275
3HP700097ATDSMZZA
Alarms 15195 MSC NODE SELECTION THROTTLE ON
....................................................................................................................................................................................................................................
15195 MSC NODE SELECTION THROTTLE ON

Example
-
Information
Signalling interface/Central Service experiences the condition that WSS can not process
new calls due to overloading or unavailability.
ID
15195
Severity
MAJOR
Category
RESC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely WSS is overloaded. Possibly WSS is down.
Corrective Action
Make sure WSS is operational.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-276 5060 WCS
3HP700097ATDSMZZA
Alarms 15203 ISUP MTP REPORT DPC PAUSE
....................................................................................................................................................................................................................................
15203 ISUP MTP REPORT DPC PAUSE

Example
-
Information
ISUP/BICC received indication from MTP3 that a destination point code has paused
ID
15203
Severity
MINOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The ISUP user issued request for paused point code or MTP3 reported paused DPC
Corrective Action
Persistent occurrence indicates either MTP3 is unable to re-establish connectivity or the
ISUP user not blocking CICs on a paused DPC.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-277
3HP700097ATDSMZZA
Alarms 15208 SGW OVERLOAD LEVEL1
....................................................................................................................................................................................................................................
15208 SGW OVERLOAD LEVEL1

Example
-
Information
SGW beginning overload procedures level 1
ID
15208
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
ISUP/BICC or Real-Time Scheduler has high CPU utilization due to traffic overload
conditions. Beginning throttling procedures.
Corrective Action
Alternating ISUP/BICC Rx IAMs will be released until CPU utilization has subsided.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-278 5060 WCS
3HP700097ATDSMZZA
Alarms 15210 SGW OVERLOAD LEVEL2
....................................................................................................................................................................................................................................
15210 SGW OVERLOAD LEVEL2

Example
-
Information
SGW beginning overload procedures level 2
ID
15210
Severity
MINOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
ISUP/BICC or Real-Time Scheduler has high CPU utilization due to traffic overload
conditions. Beginning overload procedures.
Corrective Action
All ISUP/BICC Rx IAMs will be released until CPU utilization has subsided.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-279
3HP700097ATDSMZZA
Alarms 15229 SS7 SYSTEM UNAVAILABLE
....................................................................................................................................................................................................................................
15229 SS7 SYSTEM UNAVAILABLE

Example
Information
This alarm is raised when MTP3/MTP2/FTHA are all out of service or out of sync.
ID
15229
Severity
Critical
Category
SGW
Control
ALARM ON
All existing and new SS7 traffic is affected.
Related Alarm
“17654 DFT OUT OF SYNC” (p. 3-416)
“17652 DUAL DFT FAILURE” (p. 3-415)
15228 SS7 SYSTEM AVAILABLE
“17650 MTP3 LINK OOS” (p. 3-414)
Probable Cause
• All MTP3/MTP2/FTHA are out of service or out of sync.
• All SIMs/DDMs are down.
• Dual MTP3 failure.
....................................................................................................................................................................................................................................
3-280 5060 WCS
3HP700097ATDSMZZA
Alarms 15229 SS7 SYSTEM UNAVAILABLE
....................................................................................................................................................................................................................................
Corrective Action
1. Monitor the local switch for auto-recovery. This alarm is cleared when
MTP3/MTP2/FTHA all come in-service. SS7 system should be in the process of
recovery when this alarm is present. If the system does not recover, go to step 2.
2. Execute ping command from SAM node to the alarm node for debug purpose.
If then
ping is not successful, a. check local Ethernet and Router connections (loose or or
disconnected cables).
b. escalate to the next level support if the problem cannot be
resolved.
ping is successful, a. access the alarm node via terminal server.
b. verify that the Platform is running on the alarm node by
ptree command.
BsDm, and OamNm) are showing up in the output of
ptree command as shown below:
Example:
$ptree
Spatial
27228 BsPm
27246 BsDm
27252 OamNm
………………
3. If the platform software (above mentioned processes) is not running on the alarmed
node, then enter BsPmMonitor start command on the alarm node to start the
platform software.
4. If the above command does not start the platform, then issue reboot -- -r
command on the alarmed node.
5. Once the node is rebooted, make sure that the operational state is Enabled and the
administrative state is unlocked for the rebooted node.
6. Make sure that MTP3/MTP2/FTHA all become in-service and in-sync.
7. If the above steps do not solve the problem, then escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-281
3HP700097ATDSMZZA
Alarms 15230 REMOTE ISUP CONGESTION
....................................................................................................................................................................................................................................
15230 REMOTE ISUP CONGESTION

Example
Information
The remote switch indicated that it is in congested state.
ID
15230
Severity
Major
Category
OVLD
Control
ALARM ON
The number of messages sent to the remote switch will be regulated (some messages will
be dropped), depending upon the level of congestion.
Related Alarm
Not applicable.
Probable Cause
1. The remote switch is in overload condition.
Corrective Action
1. There is no manual action to be taken. The WSS is equipped to automatically regulate
the number of outgoing messages towards the affected remote node as long as the
congestion persists.
2. Identify remote end and investigate problem with remote end owner.
....................................................................................................................................................................................................................................
3-282 5060 WCS
3HP700097ATDSMZZA
Alarms 15230 REMOTE ISUP CONGESTION
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-283
3HP700097ATDSMZZA
Alarms 15232 DPC OOS
....................................................................................................................................................................................................................................
15232 DPC OOS

Example
-
Information
DPC Failed or out-of-service.
ID
15232
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DPC has failed or being taken out of service.
Corrective Action
DPC about to be deleted from system
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-284 5060 WCS
3HP700097ATDSMZZA
Alarms 15235 MTP3 LINKSET LOCKED
....................................................................................................................................................................................................................................
15235 MTP3 LINKSET LOCKED

Example
-
Information
MTP3 linkset has been locked.
ID
15235
Severity
MINOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator admin state change.
Corrective Action
Operator dependant action. When needed, use WEM to unlock the linkset.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-285
3HP700097ATDSMZZA
Alarms 15237 EVT_MTP3_LINK_LOCKED
....................................................................................................................................................................................................................................
15237 EVT_MTP3_LINK_LOCKED
Example
Information
This alarm is raised when signaling link is locked by operator.
The alarm is cleared with 15236 EVT_MTP3_LINK_UNLOCKED
ID
15237
Severity
Minor
Category
SGW
Control
ALARM ON
Locking link does not cause call failure. But locking large number of active links could
cause other active links go into congestion or SIMs loaded unevenly which may trigger
overload condition.
Related Alarm
MTP3 LINK INACT
Probable Cause
• Operator locked link.
Corrective Action
• Operator unlock link.
....................................................................................................................................................................................................................................
3-286 5060 WCS
3HP700097ATDSMZZA
Alarms 15237 EVT_MTP3_LINK_LOCKED
....................................................................................................................................................................................................................................
Prevention
Minimal number of links should be locked for maintenance at any time.
....................................................................................................................................................................................................................................
5060 WCS 3-287
3HP700097ATDSMZZA
Alarms 15238 SCCP CONN THRESH LIMIT
....................................................................................................................................................................................................................................
15238 SCCP CONN THRESH LIMIT

Example
-
Information
SCCP Connection Usage Threshold Limit
ID
15238
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Connection usage reached pre-set threshold.
Corrective Action
If this is occuring frequently then increase the pre-set threshold and/or Reduce SCCP
Traffic and/or add more capacity in CS. Otherwise wait for active connections(calls) to
clear.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-288 5060 WCS
3HP700097ATDSMZZA
Alarms 15240 MTP3 MAX RTE QUEUE REACHED
....................................................................................................................................................................................................................................
15240 MTP3 MAX RTE QUEUE REACHED

Example
-
Information
MTP3 route maximum queue reached
ID
15240
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The No of Message Queued are very high
Corrective Action
Escalate to the next level support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-289
3HP700097ATDSMZZA
Alarms 15242 MTP3 STATE T3 CORRECTION
....................................................................................................................................................................................................................................
15242 MTP3 STATE T3 CORRECTION

Example
-
Information
MTP3 timer T3 correction
ID
15242
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
State mismatch has been detected T3
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-290 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

Example
-
Information
ID
15244
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
State mismatch has been detected T4
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-291
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

Example
-
Information
ID
15246
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
state mismatch has been detected T5
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-292 5060 WCS
3HP700097ATDSMZZA
Alarms 15248 SCCP SSP RAISE
....................................................................................................................................................................................................................................
15248 SCCP SSP RAISE

Example
-
Information
Subsystem prohibited message received
ID
15248
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Prohibited message coming from remote side
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-293
3HP700097ATDSMZZA
Alarms 15313 SCTP RES CONG STRT
....................................................................................................................................................................................................................................
15313 SCTP RES CONG STRT

Example
-
Information
Start threshold for Dynamic Mem Reached
ID
15313
Severity
MINOR
Category
SIGNL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Internal error,memory utilization issue in node
Corrective Action
Check memory utilization
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-294 5060 WCS
3HP700097ATDSMZZA
Alarms 15316 SCTP TXQ CONG ON
....................................................................................................................................................................................................................................
15316 SCTP TXQ CONG ON

Example
-
Information
Transmit queue congestion start limit Reached
ID
15316
Severity
MINOR
Category
SIGNL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Internal queuing size errors
Corrective Action
Check local node traces,contact vendor for resolution
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-295
3HP700097ATDSMZZA
Alarms 15323 SCTP PATH FAILURE
....................................................................................................................................................................................................................................
15323 SCTP PATH FAILURE

Example
Information
This alarm gets raised when one of the IP paths in a multi-homed association is
unreachable
• DW1 – Category (fixed value = 1, protocol related)
• DW2 – Cause (fixed value = 267, path failure)
• DW3 – SIM node Identifier
• DW4 – PSP Identifier
• DW5 – SCT user SAP identifier
• DW6 – SCTP provider SAP identifier
• DW7 – Service user Association identifier (suAssocId)
• DW8 – Service provider Association identifier (spAssocId)
• DW9 – Source IP address (Available on ATCA only)
• DW10 – Destination IP address
The alarm is cleared with
• 15324 EVT_SCTP_PATH_FAILURE_CLEAR (When the path is reachable again)
ID
15323
Severity
MAJOR
Category
SIGNL
Control
Alarm On
....................................................................................................................................................................................................................................
3-296 5060 WCS
3HP700097ATDSMZZA
Alarms 15323 SCTP PATH FAILURE
....................................................................................................................................................................................................................................
M3UA association is running in reduced redundancy mode as one of the paths is
unreachable. No other impacts on the system will be visible at this point. However, if the
other path on the same association becomes unreachable then the association will go
down and cause M3UA PSP (IPSP/SGP) communication failure.
Related Alarm
15426 EVT_M3UA_ASP_SCTP_COMM_DOWN (Association communication down
alarm when all the multi-homed paths for a particular association fail)
Probable Cause
Remote IP address is unreachable from a particular SIM.
Corrective Action
1. Try to ping the remote IP (where do we get the remote IP address) from SIM for
which the path failure alarm was raised.
2. If ping is successful, go to step 4.
3. If the system responds with a failure messages, example, ICMP Host Unreachable
from gateway, type the ifconfig –a command to determine the port (Example:
e1000g1 / e1000g3 on T2K) used to reach the destination.
4. Check the connectivity of the Ethernet cable on the ports. If the cable is found and
resolved, proceed to step 5.
5. Check routing tables, Routers, and so on to verify IP connectivity to the remote
endpoint. If the endpoint is not reachable, then troubleshoot underlying IP issues.
6. If the alarm has not been cleared, please contact the next level IP support.
Prevention
IP level network redundancy is required to avoid loosing connectivity to a remote IP
address if a switch or a router fails.
....................................................................................................................................................................................................................................
5060 WCS 3-297
3HP700097ATDSMZZA
Alarms 15400 M3UA DPC CONGESTION
....................................................................................................................................................................................................................................
15400 M3UA DPC CONGESTION

Example
-
Information
M3UA reporting DPC Congestion level event alongwith congestion level
ID
15400
Severity
MAJOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Not enough Bandwidth to the DPC
Corrective Action
Contact destination switch operator
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-298 5060 WCS
3HP700097ATDSMZZA
Alarms 15412 M3UA ASP DOWN
....................................................................................................................................................................................................................................
15412 M3UA ASP DOWN

Example
Information
The M3UA ASP is down for a specific PSP.
The alarm datawords identify the PSP ID and SAP ID.
This alarm occurs in conjunction with alarm 15426. The cause value is reported by alarm
15426.
Cause Values:
SCTP Path Failure are predominantly due to COMM LOSS (Cause 300).
Cause Value Description

0 Unknown cause
275 M3UA level heartbeat is lost
298 A shutdown of association is triggered from remote side
300 External IP connectivity Issue (communication lost)
301 When an association re-start is triggered by the remote side
302 Local SCTP process error
303 An association is inhibited by local management
305 Local shutdown confirm received when shutdown was initiated by local
management
315 Maximum INIT retries has been exceeded to bring the path up
ID
15412
Severity
Critical
Category
SGW
....................................................................................................................................................................................................................................
5060 WCS 3-299
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Control
ALARM ON
PSP is a peer node (SPG/ASP) used to handle traffic. When the PSP goes down then other
PSPs share the load carried by that PSP if loadshare (default configuration) mode is
configured for the DPC. If all the PSPs are down, then it will impact service.
Related Alarm
“15323 SCTP PATH FAILURE” (p. 3-296)
“15426 M3UA ASP SCTP COMM DOWN” (p. 3-304) – occurs in conjunction with
15412. Alarm 15426 reports the cause value.
Probable Cause
1. Association with the PSP went down.
2. The PSP state has changed to DOWN, e.g., in IPSP mode, the ASPDN message is
received for the PSP.
Corrective Action
1. Capture the "PSP Id" number indicated in the alarm information.
2. Using the captured PSP ID number, on the WEM, navigate to Signaling Gateway >
SIGTRAN > PSP > [Select the PSP ID number]. The WEM responds with the General
tab as seen in the figure below. Note the Admin State of the PSP in the State section
on the General tab.
....................................................................................................................................................................................................................................
3-300 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
3. If Admin State is Locked, then an operator has purposely locked the PSP. Lock state
results from a direct operator action. Please verify with system operators why the PSP
has been locked.
a. The operator may have locked the PSP by right-clicking the PSP in the WEM
network tree and selecting Admin State>Locked.
b. If the PSP was locked, and now needs to be unlocked, then right-click the PSP
number in the WEM network tree select Admin State>Unlocked.
c. If alarm is cleared and Card State ACTIVE, then STOP.
4. If the Admin State is Unlocked, then check the Card States for the PSP in the State
section of the General tab.
If then
the Card State is Down, a. The operator may have brought the PSP down by
right-clicking the PSP in the WEM network tree and
selecting Operation > DOWN.
b. Right-click the PSP in the WEM network tree and
select Operation > UP. This action should cause the
State to go from Down > Inactive > Active states
automatically. If Card state remains in Down state,
then proceed to step 5.
c. If the alarm has been cleared and Card State is
Active, then STOP here. Otherwise, proceed to step
5.
the Card State is Inactive, proceed to step 7.
....................................................................................................................................................................................................................................
5060 WCS 3-301
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If then
the Card State is Active, this alarm is either not referencing the correct PSP or is a
stale alarm, so proceed to step 8.
5. From the General tab, from the SCTP Associations section, capture the SIM card
numbers that the PSP is associated with. Access that SIM cards, (e.g. -> go card [SIM
card number].)
6. From the SIM cards, ping the IP address present in the Primary Dest. Address and
Additional Addresses fields of the General tab Section of the PSP.
If ping is successful, go to step 7.
If the system responds with a failure messages, e.g., ICMP Host Unreachable from
gateway.
a. Type the ifconfig –a command to determine the port (e.g. e1000g1 / e1000g3 on
T2K) used to reach the destination.
b. Check the Ethernet cable’s connectivity on the ports. If cable found and resolved,
proceed to step 7. If cable was okay, then go to step (c).
c. Check routing tables, Routers, etc…, to verify IP connectivity to the PSP. If the
PSP is not reachable, then troubleshoot underlying IP issues. Lock the PSP until
the IP issues are corrected, by right-clicking the PSP number in the WEM network
tree select Admin State>Locked. If routing issue found and resolved, proceed to
step 7. If there is no routing issue, then go to step (d).
d. Check if the remote SCTP/M3UA is rejecting or aborting the SCTP association(s).
This can be checked with a network analyzer (e.g. geoprobe) or the remote end
can send an ASPDN and contact the STP operator. If remote issue found and
resolved, proceed to step 7. If there is no remote issue, then go to step 8.
7. Try to bring PSP back into service.
a. If PSP Admin State is not Locked, then lock it by right-clicking the PSP number
in the WEM network tree select Admin State>Locked.
b. By right-clicking the PSP number in the WEM network tree select Admin
State>Unlocked.
c. Check the PSP Admin State. It should be Unlocked.
d. Check the PSP Card State. It should be Active.
Prevention
If the operator encounters alarm 15323 - SCTP PATH FAILURE, troubleshoot problems
associated with the path. This alarm indicates a problem with one of the paths for an
association. When both paths go down, the operator will encounter alarm 15412.
....................................................................................................................................................................................................................................
3-302 5060 WCS
3HP700097ATDSMZZA
Alarms 15422 M3UA AS DOWN
....................................................................................................................................................................................................................................
15422 M3UA AS DOWN

Example
-
Information
AS went to DOWN state
ID
15422
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Shutdown,Internal error
Corrective Action
Check traces for AS faults
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-303
3HP700097ATDSMZZA
Alarms 15426 M3UA ASP SCTP COMM DOWN
....................................................................................................................................................................................................................................
15426 M3UA ASP SCTP COMM DOWN

Example
Information
This alarm indicates that an M3UA SCTP association communication is down.
This alarm always occurs in conjunction with alarm “15412 M3UA ASP DOWN”
(p. 3-299).
The cause value is reported by this alarm.
• SIM Node Id
• PSP Id
• SCTP Sap Id
• Cause
ID
15426
Severity
Major
Category
SGW
Control
Alarm On
-
Related Alarm
“15412 M3UA ASP DOWN” (p. 3-299)
....................................................................................................................................................................................................................................
3-304 5060 WCS
3HP700097ATDSMZZA
Alarms 15426 M3UA ASP SCTP COMM DOWN
....................................................................................................................................................................................................................................
Probable Cause
Communication to remote SCTP lost
Corrective Action
Refer to alarm “15412 M3UA ASP DOWN” (p. 3-299) for additional information and
corrective actions.
1. Get the cause value reported by the alarm.
2. Follow the corrective actions described in alarm “15412 M3UA ASP DOWN”
(p. 3-299).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-305
3HP700097ATDSMZZA
Alarms 15430 M3UA DPC UNAVAILABLE
....................................................................................................................................................................................................................................
15430 M3UA DPC UNAVAILABLE

Example
-
Information
Remote Point Code Unavailable
ID
15430
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There are no route to DPC via connected PSPs
Corrective Action
Check active PSPs.If the PSPs providing the access to this point code are active then
check with the remote switch operator
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-306 5060 WCS
3HP700097ATDSMZZA
Alarms 15439 M3UA DPC OOS
....................................................................................................................................................................................................................................
15439 M3UA DPC OOS

Example
Information
This alarm is automatically generated by OamCfg while deleting a M3UA route. OamCfg
use this alarm to clear other alarms related to the same DPC. This alarm is cleared by
EVT_M3UA_DPC_DELETE(15440) after the M3UA delete is finished.
1. Network ID
2. M3UA DPC
ID
15439
Severity
MAJOR
Category
CNFIG
Control
Alarm On
No impact.
Related Alarm
The following alarms will be cleared by this alarm:
• 15400 - EVT_M3UA_DPC_CONGESTION
• 15430 – EVT_M3UA_DPC_UNAVAILABLE
• 15432 - EVT_M3UA_DPC_USER_PART_UNA
• 15433 - EVT_M3UA_DPC_RESTRICTED
....................................................................................................................................................................................................................................
5060 WCS 3-307
3HP700097ATDSMZZA
Alarms 15439 M3UA DPC OOS
....................................................................................................................................................................................................................................
EVT_M3UA_DPC_OOS will be cleared by:
• 15440 - EVT_M3UA_DPC_DELETE
Probable Cause
When an M3UA route is to be deleted.
Corrective Action
No action is required, this alarm is used internally by the WCS.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-308 5060 WCS
3HP700097ATDSMZZA
Alarms 15812 TT DATASTORE SPACE EXHAUSTED
....................................................................................................................................................................................................................................
15812 TT DATASTORE SPACE EXHAUSTED

Example
Information
TimesTen datastore space exhausted.
ID
15812
Severity
MINOR
Category
DATAB
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
TimesTen datastore space exhausted
Corrective Action
Contact technical support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-309
3HP700097ATDSMZZA
Alarms 15813 REPLICATION THRESHHOLD
....................................................................................................................................................................................................................................
15813 REPLICATION THRESHHOLD

Example
-
Information
Too many replication logs outstanding.
ID
15813
Severity
MINOR
Category
DATAB
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Timesten Specific.
Corrective Action
No Action.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-310 5060 WCS
3HP700097ATDSMZZA
Alarms 15814 EVT_REPLICATION_HALTED
....................................................................................................................................................................................................................................
15814 EVT_REPLICATION_HALTED
Example
Information
This alarm is raised when replication has stopped.
• DB System Resource Id for TimesTen monitoring
• DB Id list
• DB Replication Halt Resource Id
• TT_MSG – TimesTen trap message
This alarm is cleared with 17307 - REPLICATION HALTED CLEAR.
ID
15814
Severity
Critical
Category
DATAB
Control
Alarm On
The active/standby or shared node databases are out of sync and would cause a call
failures or invalid configuration data if node is switched over.
Related Alarm
“15815 EVT_REPLICATION_DELAYED” (p. 3-313)
....................................................................................................................................................................................................................................
5060 WCS 3-311
3HP700097ATDSMZZA
Alarms 15814 EVT_REPLICATION_HALTED
....................................................................................................................................................................................................................................
Probable Cause
Replication daemon not active.
Network connectivity issue between the active/standby or shared nodes.
Corrective Action
1. Synchronize databases and start the replication with the following commands.
On the active SAM, Run
dbsetup <Active hostname> <standbyhostname> <DSNName> <c>
On the master DDM, Run
dbsetup3way <active host> <host2> <host3> <DDFData> <c>
On the active CCM, Run
dbsetup <Active hostname> <standbyhostname> <WirelessData> <c>
2. Escalate to the next level of support if problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-312 5060 WCS
3HP700097ATDSMZZA
Alarms 15815 EVT_REPLICATION_DELAYED
....................................................................................................................................................................................................................................
15815 EVT_REPLICATION_DELAYED
Example
Information
This alarm is raised when replication has not worked for more than 60 seconds.
• DB System Resource Id for TimesTen monitoring
• DB Id list
• DB Replication Delay Resource Id
• TT_LAST - Time elapsed (in sec) for the last successful interaction with the
replication daemon
This alarm is cleared with 17308 - REPLICATION DELAYED CLEAR.
ID
15815
Severity
Minor
Category
DATAB
Control
Alarm On
No impacts or call failures, but this could lead to the “Replication halted” alarm and data
could be out of sync if alarm does not clear.
Related Alarm
“15814 EVT_REPLICATION_HALTED” (p. 3-311)
....................................................................................................................................................................................................................................
5060 WCS 3-313
3HP700097ATDSMZZA
Alarms 15815 EVT_REPLICATION_DELAYED
....................................................................................................................................................................................................................................
Probable Cause
Replication daemon not active.
Network connectivity issue between the active/standby or shared nodes.
Corrective Action
1. Check replication daemon:
Run checkrep.sh. Check the total count of replication pids.
For Sam = 35, For DDM =7 and for CCM=5. (4.32 Release)
For Sam = 42, For DDM =8 and for CCM=6. (5.1 Release)
2. If replication pids count do match based on CARDTYPE, start the replication
daemons using following command:
Run Setupbirep on the Active and Standby SAM and CCM cards.
Run Setupbirep on both DDMs (Master and Slave).
setupbirep <dsn>
Alternatively, follow the corrective action defined in “15814 EVT_REPLICATION-
_HALTED” (p. 3-311).
3. Escalate to the next level of support if problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-314 5060 WCS
3HP700097ATDSMZZA
Alarms 17000 OAMAMA MINOR DISK ALARM
....................................................................................................................................................................................................................................
17000 OAMAMA MINOR DISK ALARM

Example
-
Information
OamAma detected that AMA disk partition has been occupied more than the minor disk
alarm threshold (defalut to 70%).
ID
17000
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AMA disk partition occupancy exceeds minor disk alarm threshold.
Corrective Action
Action needs to be taken to clean/move/reprocess error CDR files in the billing partition.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-315
3HP700097ATDSMZZA
Alarms 17001 OAMAMA MAJOR DISK ALARM
....................................................................................................................................................................................................................................
17001 OAMAMA MAJOR DISK ALARM

Example
-
Information
OamAma detected that AMA disk partition has been occupied more than the major disk
alarm threshold (defalut to 80%).
ID
17001
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AMA disk partition occupancy exceeds major disk alarm threshold.
Corrective Action
Action needs to be taken to clean/move/reprocess error CDR files in the billing partition.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-316 5060 WCS
3HP700097ATDSMZZA
Alarms 17011 AMA DISTRIB FILE TRANSFER PRIMARY SERVER ERROR
....................................................................................................................................................................................................................................
17011 AMA DISTRIB FILE TRANSFER PRIMARY SERVER ERROR

Example
Information
OamAma reports that file transfer to the Primary Billing Server has failed.
• DW1: Billing server IP
• DW2: Port
• DW3: SFTP user ID
The alarm is cleared with 17012 EVT_AMA_DISTRIB_FILE_TRANSFER_PRI-
MARY_SERVER_RUNNING
ID
17011
Severity
MAJOR
Category
BILL
Control
Alarm On
No call processing will be impacted by this alarm. CDRs will not be transferred, but are
still resident on the SAM. If not addressed, additional alarms may be raised (see Related
Alarm)
Related Alarm
10363 AMA DISK OUT OF SPACE
10356 AMA CRITICAL DISK ALARM
....................................................................................................................................................................................................................................
5060 WCS 3-317
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
10260 MAJOR DISK ALARM
10261 CRITICAL DISK ALARM
17011 AMA DISTRIB FILE TRANSFER PRIMARY SERVER ERROR
17302 AMA DISTRIB FILE TRANSFER BACKUP SERVER ERROR
17440 AMA DISTRIB FILE TRANSFER DELAY ON
17671 AMA DISTRIB NOT PRODUCING BILLING FILES
17673 AMA DISTRIB NOT UPDATING BILLING DATABASE
Probable Cause
If Then
If file transport is failing • Verify that the remote Billing Server is
accessible via ping <ipaddress>. If the
Billing Server is not responding, escalate
to next level of support to check the
Billing Server.
Note: The remote Billing Server IP
address is set through the WEM, under the
Accounting > Configuration/File Transfer
/ Voice Down Stream tab.
• Check if Billing Server is accepting SFTP
request. Login on the billing server (using
IP from step a) to determine if daemon
process SFTP is active. If not, escalate to
the next level of support.
If the alarm is generated against Voice call • Check if Billing Server allows file transfer
transmission with provisioned SFTP user ID.
• Get the SFTP user ID: Access WEM:
Accounting > Configuration >File
Transfer > Voice Down Stream > User ID
If the alarm is generated against HOT call • Check if Billing Server allows file transfer
transmission: with provisioned SFTP user ID.
• Get the SFTP user ID:
Access WEM: Accounting >
Configuration > File Transfer > Hot
Billing Down Stream > User ID
• On SAM blade, SFTP to the billing server
with the SFTP user ID.
....................................................................................................................................................................................................................................
3-318 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If Then
If the alarm is generated against DOR call • Check if Billing Server allows file transfer
transmission: with provisioned SFTP user ID.
• Get the SFTP user ID: Access WEM:
Accounting > Configuration > File
Transfer > DOR Down Stream > User ID
• On SAM blade, SFTP to the billing server
with the SFTP user ID.
Corrective Action
Verify that the Primary Billing Server is up, that the IP address is correct and network
connectivity is available.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-319
3HP700097ATDSMZZA
Alarms 17014 AMA FORMAT OUTPUT FILE MISSING
....................................................................................................................................................................................................................................
17014 AMA FORMAT OUTPUT FILE MISSING

Example
-
Information
A formatted AMA output file for distribution is found missing.
ID
17014
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The distribution process could not locate the file on the AMA partition.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-320 5060 WCS
3HP700097ATDSMZZA
Alarms 17230 SMS MINOR DISK ALARM
....................................................................................................................................................................................................................................
17230 SMS MINOR DISK ALARM

Example
-
Information
Minor disk occupancy alarm
ID
17230
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CsSmsCdr CDR file disk occupancy has reached the minor threshold.
Corrective Action
CdrSmsFileRetentionTime value.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-321
3HP700097ATDSMZZA
Alarms 17232 SMS MAJOR DISK ALARM
....................................................................................................................................................................................................................................
17232 SMS MAJOR DISK ALARM

Example
-
Information
Major disk occupancy alarm
ID
17232
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CsSmsCdr CDR file disk occupancy has reached the major threshold.
Corrective Action
CdrSmsFileRetentionTime value.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-322 5060 WCS
3HP700097ATDSMZZA
Alarms 17236 ZNYX IF DOWN
....................................................................................................................................................................................................................................
17236 ZNYX IF DOWN

Example
-
Information
Znyx has determined that a managed interface is down
ID
17236
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Probable hardware ethernet port failure or bad cable
Corrective Action
Take card out of service, isolate failed port from Znyx. If still failed, inspect hardware
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-323
3HP700097ATDSMZZA
Alarms 17250 LOSS OF SIGNAL
....................................................................................................................................................................................................................................
17250 LOSS OF SIGNAL

Example
Information
Bad T1/E1 cable connection.
ID
17250
Severity
Critical
Category
SGW
Control
ALARM ON
• T1/E1 cable in related to SIM card handles signaling connection.
• T1 card contains maximum 24 links, when the T1 cable detects bad connection, all
links are out of service (OOS) and signaling is lost for this T1 cable.
• E1 card contains maximum 32 links, when the E1 cable detects bad connection, all
links are out of service (OOS) and signaling is lost for this E1 cable.
Related Alarm
15183 – MTP2 LINK FAILED
Probable Cause
• T1/E1 physical cable connectivity may be loose or defective.
• T1/E1 cable property general settings may be defective.
....................................................................................................................................................................................................................................
3-324 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Corrective Action
1. Capture the WCS card number and port number indicated in the alarm information.
2. Examine all the physical cables connected to the troubled WCS card/port, or examine
physical connection between the SIM port and the equipped remote network elements.
If then
bad physical connection can STOP.
be found and corrected, and
alarm is cleared,
bad physical connection can go to step 3.
not be found and corrected,
3. Check if the property settings of the troubled WCS card/port are appropriate.
For example: Examine troubled SIM card 6 port 2. On the WEM, navigate to
Signaling Gateway > SS7 Card Config > 6-SIM.1 > Port 2. The WEM responds with
the General tab as seen in the figure below.
....................................................................................................................................................................................................................................
5060 WCS 3-325
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
a. Check if Clock Source matches with remote setting, Master vs. Slave
If then
Clock Source matches with go to step b.
remote setting,
Clock Source does not correct the clock setting, if alarm goes away after
match remote setting, correction, then STOP.
b. Check if Encoding and Framing settings are correct and matching the remote end.
If then
Encoding and Framing go to step 4.
settings match with remote
settings,
Encoding and Framing correct them, if alarm goes away after correction, then
settings do not match STOP.
remote settings,
....................................................................................................................................................................................................................................
3-326 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
Before the configuration of the SIM card port, validate following:
1. Make sure T1/E1 physical cable and associated remote network elements are properly
equipped.
2. Gather the pre-agreement of the physical properties of the card/port correctly.
Ensure pre and post checks are performed at the start and end of any maintenance
activity involving patching or upgrade.
....................................................................................................................................................................................................................................
5060 WCS 3-327
3HP700097ATDSMZZA
Alarms 17252 SYSTEM CONGESTION
....................................................................................................................................................................................................................................
17252 SYSTEM CONGESTION

Example
Information
System level congestion is triggered when some predefined number of cards of same
family is in congestion. These numbers should be configurable for CCM, DDM, SIM and
SAM card types.
ID
17252
Severity
Critical
Category
CNFIG
Control
ALARM ON
If the system is in congestion state then the system may not work at its full capacity.
Service impact: Yes (Level of impact: High)
Billing impact: No
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-328 5060 WCS
3HP700097ATDSMZZA
Alarms 17252 SYSTEM CONGESTION
....................................................................................................................................................................................................................................
Probable Cause
• As system level congestion can occur due to partial set of cards being in congestion,
system level congestion alarm is enriched with family of card overloaded and
corresponding list of overloaded node numbers.
• SIM card type is crucial for system level congestion. So SIM warning alarm is
generated when SIM utilization exceeds a limit far before SIM congestion.
• This alarm is generated in case of SAM card due to FM message queue high.
Corrective Action
1. From the alarm data, identify the node ID of the affected server.
2. From the SAM, go to that node using command: goCard.
3. Run the command: top to examine the CPU usage.
If then
the alarm is due to the high a. proceed to step 8
CPU usage,
the alarm is not due to the a. If the impacted card is ONLY one CCM then
high CPU usage, proceed to step 4
b. If the impacted cards are multiple CCMs or any
other card types, then proceed to step 8
4. Identify the mate standby card and restart that mate standby card.
5. Once standby card come into service as standby, then perform a switch over from
active to standby.
6. Restart the newly standby card.
7. After the newly standby card come into service as standby, then check if the alarm is
cleared. If the alarm is not cleared then proceed to step 8.
Prevention
• Balanced SS7 link distribution across the SIM cards.
• Dynamic CIC partitioning across the CCMs should be enabled.
• Ensure that no additional traffic is enabled on the system without prior engineering.
....................................................................................................................................................................................................................................
5060 WCS 3-329
3HP700097ATDSMZZA
Alarms 17254 DUAL CARD FAILURE
....................................................................................................................................................................................................................................
17254 DUAL CARD FAILURE

Example
Information
Fault condition indicating that both the cards within a protection group have failed and it
is applicable for WCS.
Some example of scenarios that would trigger this alarm are:
• 2 CCMs where both belong to the same protection group
• 2 DDMs
• 2 IPMs
ID
17254
Severity
Critical
Category
CNFIG
Control
ALARM ON
Service Affecting: Yes
System Instability: No
Degraded Performance: No
Reduced Capacity: Yes
....................................................................................................................................................................................................................................
3-330 5060 WCS
3HP700097ATDSMZZA
Alarms 17254 DUAL CARD FAILURE
....................................................................................................................................................................................................................................
Billing impact: No
Related Alarm
“15814 EVT_REPLICATION_HALTED” (p. 3-311)
“15815 EVT_REPLICATION_DELAYED” (p. 3-313)
Probable Cause
• Hardware fault
• Database replication problem
• Erroneous maintenance operations
Corrective Action
1. Check if the card is accessible, via ping <ipaddress>
If then
the card is not pingable, ping the ALOM port (<ipaddress - 1>)
a. If the ALOM port is not pingable, then proceed to
step 5.
b. If the ALOM is pingable, then power off-on from
ALOM.
the card is pingable, reboot the card.
2. If the card still not become in-service

a. Check booting log from ALOM if the card failed to boot, proceed to step 3.
b. Check /var/log/local0log for specific error such as process failed to start, then
proceed to step 5.
3. Check /var/adm/messages log for hardware error, replace the faulty card.
4. Perform the step 1-3 for the other alarming card.
Prevention
1. Periodic health check of the cards.
2. Careful execution of maintenance procedures.
3. Standard pre and post checks for any operation procedures.
....................................................................................................................................................................................................................................
5060 WCS 3-331
3HP700097ATDSMZZA
Alarms 17256 MANY CARD FAILURE
....................................................................................................................................................................................................................................
17256 MANY CARD FAILURE

Example
Information
Fault condition indicating multiple cards of different card types within the system have
failed at the same time and it is applicable for WCS.
• 1 CCM and 1 DDM
• 1 CCM and 1 IPM
ID
17256
Severity
Critical
Category
CNFIG
Control
ALARM ON
Service Affecting: Yes, if within same protection group
System Instability: Yes
Reduced Capacity: Yes, if from same card family
Billing impact: No
....................................................................................................................................................................................................................................
3-332 5060 WCS
3HP700097ATDSMZZA
Alarms 17256 MANY CARD FAILURE
....................................................................................................................................................................................................................................
Related Alarm
“11058 SYS CPU USAGE HIGH” (p. 3-170)
Probable Cause
• Unexpected condition triggered by an external network event.
• Traffic congestion on one or more WCS nodes possibly due to system overload.
Corrective Action
If then
step 5.
ALOM.

proceed to step 5.
Prevention
1. Ensure that the WCS is inter-operable tested with the peer network nodes.
2. Balanced traffic engineering across the system.
....................................................................................................................................................................................................................................
5060 WCS 3-333
3HP700097ATDSMZZA
Alarms 17258 SAME FAMILY CARD FAILURE
....................................................................................................................................................................................................................................
17258 SAME FAMILY CARD FAILURE

Example
Information
Fault condition indicating that numerous (but NOT all) WCS cards of the same type have
failed and it is applicable for WCS.
• 2 or more CCMs (but not all CCMs)
• 2 DDMs
ID
17258
Severity
Critical
Category
CNFIG
Control
ALARM ON
Service Affecting: Yes, if within same protection group
Reduced Capacity: Yes, if from same card family
Billing impact: No
....................................................................................................................................................................................................................................
3-334 5060 WCS
3HP700097ATDSMZZA
Alarms 17258 SAME FAMILY CARD FAILURE
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• Unexpected condition triggered by an external network event with the ripple on the
multiple cards.
Corrective Action
If then
step 5.
ALOM.

proceed to step 5.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-335
3HP700097ATDSMZZA
Alarms 17260 ALL FAMILY CARD FAILURE
....................................................................................................................................................................................................................................
17260 ALL FAMILY CARD FAILURE

Example
Information
Fault condition indicating cards within the same pool have failed and it is applicable for
WCS.
• All CCMs
• All DDMs
• All IPMs
ID
17260
Severity
Critical
Category
CNFIG
Control
ALARM ON
Service Affecting: Yes (Level of impact: High)
Degraded Performance: Yes
....................................................................................................................................................................................................................................
3-336 5060 WCS
3HP700097ATDSMZZA
Alarms 17260 ALL FAMILY CARD FAILURE
....................................................................................................................................................................................................................................
Billing impact: No
Related Alarm
“17256 MANY CARD FAILURE” (p. 3-332)
“17258 SAME FAMILY CARD FAILURE” (p. 3-334)
Probable Cause
• Unexpected condition triggered by an external network event with the ripple on the
multiple cards.
Corrective Action
1. Contact the next level support immediately.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-337
3HP700097ATDSMZZA
Alarms 17262 EVT_MSC_NODE_LOCKED
....................................................................................................................................................................................................................................
17262 EVT_MSC_NODE_LOCKED
Example
Information
This alarm is raised when a call server node is locked. This can be caused by:
• Node is locked by the operator
• Node becomes Isolated
• Call server platform layer locks the node
• wssCardId - WSS Card ID
• NodeName - Name of the Node
The alarm is cleared with 17263 EVT_MSC_NODE_UNLOCKED
ID
17262
Severity
Major
Category
CONFIG
Control
ALARM ON
A locked node can impact capacity and existing calls.
Related Alarm
....................................................................................................................................................................................................................................
3-338 5060 WCS
3HP700097ATDSMZZA
Alarms 17262 EVT_MSC_NODE_LOCKED
....................................................................................................................................................................................................................................
Probable Cause
• IP connectivity to the node is broken
• A hardware fault on the node
• Due to heavy ipc traffic, the Platform layer is not able to keep the software link up
and locks the node
Corrective Action
1. If node is manually locked by operator, unlock the node after maintenance work is
completed.
2. Check for node IP connectivity. See the IP Troubleshooting Guide
(3HP700171260RJZZA).
Prevention
• Monitor the node for hardware failure
• Monitor the Node connectivity
• Monitor the CPU and memory usage
....................................................................................................................................................................................................................................
5060 WCS 3-339
3HP700097ATDSMZZA
Alarms 17264 MSF NODE LOCKED
....................................................................................................................................................................................................................................
17264 MSF NODE LOCKED

Example
-
Information
System has WMG node held in lock state.
ID
17264
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator has locked node or system locked because of continued failure.
Corrective Action
Call support center in case operator did not lock node.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-340 5060 WCS
3HP700097ATDSMZZA
Alarms 17269 DISK MEDIA ERROR ALARM FAULT
....................................................................................................................................................................................................................................
17269 DISK MEDIA ERROR ALARM FAULT

Example
-
Information
The Disk kernel stats reported Disk Media Errors.
ID
17269
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Disk is failing or is degraded
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-341
3HP700097ATDSMZZA
Alarms 17270 DISK ILLEGAL REQUEST ERROR
....................................................................................................................................................................................................................................
17270 DISK ILLEGAL REQUEST ERROR

Example
-
Information
The Disk kernel stats reported Illegal Request Errors.
ID
17270
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Disk is failing or is degraded
Corrective Action
Check and replace faulty disk.This Alarm needs to clean manually
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-342 5060 WCS
3HP700097ATDSMZZA
Alarms 17272 ESM COMM LOSS
....................................................................................................................................................................................................................................
17272 ESM COMM LOSS

Example
Information
Indicated ESM could not be pinged. There is a loss of communication with ESM.
ID
17272
Severity
Critical
Category
PLAT
Control
ALARM ON
Service Affecting: No
Billing impact: No
Related Alarm
Not applicable.
Probable Cause
Following are the possible causes:
• Hardware Issue
• IP network Issue
• Cabling Issue
....................................................................................................................................................................................................................................
5060 WCS 3-343
3HP700097ATDSMZZA
Alarms 17272 ESM COMM LOSS
....................................................................................................................................................................................................................................
Corrective Action
1. From the alarm data, identify the affected ESM ID.
2. Execute ‘ping’ command from SAM node to the affected ESM.
If then
‘ping’ is successful, a. ping to SIM card using this command:
pingCards SIM and proceed to step 4.
‘ping’ is not successful, a. proceed to step 3.
3. Check the cable between the ESM and the WCS Ethernet switch. Make sure that the
status LEDs are flashing at both ends.
If then
LEDs are flashing, a. there is no cabling issue with this server. So,
proceed to step 4.
LEDs are not flashing, a. unplug and plug in the cable back on both ends and
try to ping again. If the ping is still not successful,
then proceed to step 4.
Prevention
Proper cabling and configuration per installation guide.
....................................................................................................................................................................................................................................
3-344 5060 WCS
3HP700097ATDSMZZA
Alarms 17274 NODE SELF RECOVERY
....................................................................................................................................................................................................................................
17274 NODE SELF RECOVERY

Example
Information
Node Manager has taken node into self recovery due to Escalation and Recovery feature
or Critical Resource Monitoring feature enabled.
ID
17274
Severity
Critical
Category
PLAT
Control
ALARM ON
• System may be affected depending on the failed resource of the card type until the
automatic recovery procedure is completed.
• If the recovering node is SAM then system may have some billing and performance
impact.
System impact: Yes
Degraded Performance: Yes
Billing impact: Yes
Related Alarm
....................................................................................................................................................................................................................................
5060 WCS 3-345
3HP700097ATDSMZZA
Alarms 17274 NODE SELF RECOVERY
....................................................................................................................................................................................................................................
Probable Cause
Escalation and Recovery feature or Critical Resource Monitoring feature mechanism may
have triggered node recovery possibly due to critical resource failure.
Corrective Action
Reboot or platform restart is performed automatically. No user intervention is required.
1. Monitor the system for fully recovered state.
2.
If then
the system is fully recovered, this alarm should be cleared and operational state should be
enabled and admin state should be unlocked.
the system is not fully proceed to step 3.
recovered,
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-346 5060 WCS
3HP700097ATDSMZZA
Alarms 17281 EVT_PROCESS_LOCKED
....................................................................................................................................................................................................................................
17281 EVT_PROCESS_LOCKED
Example
Information
This alarm is raised when a call server process is locked. This can be caused by:
• Process is locked by the operator
• Process locked by the call server Platform layer (for example, process is unstable and
cannot come up)
• affectedNode - Affected Node
• appMgrId - Application Manager Id for the process
The alarm is cleared with 17282 EVT_PROCESS_UNLOCKED
ID
17281
Severity
Major
Category
CONFIG
Control
ALARM ON
A locked process can impact capacity and existing calls.
Related Alarm
10023-EVT_STANDBY_SYNC_START
10024-EVT_STANDBY_SYNC_COMPLETE
10061-EVT_PROCESS_REGISTERED
....................................................................................................................................................................................................................................
5060 WCS 3-347
3HP700097ATDSMZZA
Alarms 17281 EVT_PROCESS_LOCKED
....................................................................................................................................................................................................................................
10062-EVT_PROCESS_EXIT
Probable Cause
• Process is not stable and not able to come up
• Process not able to connect to database
• Process attempting to exceed its memory usage limit
• Process attempting to exceed its CPU usage limit
• Process is locked by the operator
• A provisioning error prevents the process to come up, and ultimately gets locked after
the allowed number of retries
Corrective Action
1. If manually locked by an operator, unlock the process after maintenance work is
completed.
2. Check the system logs to identify and resolve the issue, unlock the process.
Note: A process can be locked and unlocked via the WEM or the BsPmMonitor tool.
Prevention
• Check the system logs for unusual process errors.
• Avoid running a non-call server script or process which consumes a lot of CPU or
memory.
....................................................................................................................................................................................................................................
3-348 5060 WCS
3HP700097ATDSMZZA
Alarms 17283 DBMON DOWN
....................................................................................................................................................................................................................................
17283 DBMON DOWN

Example
-
Information
The database monitor on a WSS node is not functional.
ID
17283
Severity
MAJOR
Category
DATAB
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DB audit program is failed.
Corrective Action
No action. DB audit is automatically restarted.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-349
3HP700097ATDSMZZA
Alarms 17287 SNMP MASTER AGENT DOWN
....................................................................................................................................................................................................................................
17287 SNMP MASTER AGENT DOWN

Example
-
Information
The local SNMP master agent has went down and will be restarted.
ID
17287
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Master agent internal error.
Corrective Action
SNMP agent may need to be restarted if agent does not come back up within 1 minute.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-350 5060 WCS
3HP700097ATDSMZZA
Alarms 17300 MSRN HIGH WATERMARK ALARM
....................................................................................................................................................................................................................................
17300 MSRN HIGH WATERMARK ALARM

Example
Information
The number of busy MSRNs in an MSRN/HON Pool reached the High Watermark level.
The High Watermark is configured from the WEM: System Parameters -> Facility
Manager -> MSRN/HON Management. The default value is 90%.
ID
17300
Severity
Critical
Category
RESC
Control
ALARM ON
Only a small percentage of MSRNs will be available for new calls.
Related Alarm
Not applicable.
Probable Cause
• Some MSRN ranges belonging to the MSRN pool are locked.
• In-Use MSRNs are not being freed up quickly enough – delayed or missing IAM,
possibly due to SCM routing or translation issues on another node, or transport issues.
• Number of MSRNs provisioned is not sufficient for the current level of traffic.
....................................................................................................................................................................................................................................
5060 WCS 3-351
3HP700097ATDSMZZA
Alarms 17300 MSRN HIGH WATERMARK ALARM
....................................................................................................................................................................................................................................
Corrective Action
1. Check if MSRN Pool range is locked.
From the WEM: Configuration -> Office Parameters -> Mobility Config Parameters
-> MSRN-HON Distribution.
Escalate to next level of support if locked (Tier 2).
2. Do a “Diagnostic Request” in CsFm with arguments “msrns” i.e. MSRN summary.
down to Application ID CS_FM_ID. Check the box MSRN Summary and click Run
button.
3. Do a “Diagnostic Request” in CsFm with arguments “msrn <$$>” where $$
represents the MSRN pool ID which is getting depleted. This MSRN Pool ID is
available from the alarm event datawords.
4. From the collected diagnostics, determine if an MSRN range belonging to the pool is
locked. Find out if it should be unlocked.
5. Turn on FM traces APP_16 – traces will show if majority of MSRNs are being freed
up normally or by audit.
a. Go to Active SAM
b. Launch BsPmMonitorGUI
c. Select Platform -> Trace Map Settings
d. Select Central trace map
e. Select CS_FM_ID
f. Select APP_16_Stats (the APP_2_FM_Audit isn’t required)
6. Collect local0log.
7. Contact next level of support with the information collected.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-352 5060 WCS
3HP700097ATDSMZZA
Alarms 17302 AMA DISTRIB FILE TRANSFER BACKUP SERVER ERROR
....................................................................................................................................................................................................................................
17302 AMA DISTRIB FILE TRANSFER BACKUP SERVER ERROR

Example
-
Information
OamAma reports that file transfer to the Backup Billing Server has failed.
ID
17302
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Unable to connect or transfer file to the Backup Billing Server .
Corrective Action
Verify that the Backup Billing Server is up, that the IP address is correct and network
connectivity is available.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-353
3HP700097ATDSMZZA
Alarms 17304 CDR FILE WRITE ERROR
....................................................................................................................................................................................................................................
17304 CDR FILE WRITE ERROR

Example
-
Information
CDR file write error
ID
17304
Severity
MINOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Problem writing to the current CDR file.
Corrective Action
Possible Causes : Disk is not functioning properly. Invalid path or the disk partition is
full.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-354 5060 WCS
3HP700097ATDSMZZA
Alarms 17309 EVT_MTP3_LINKSET_SUPERVISION_ON
....................................................................................................................................................................................................................................
17309 EVT_MTP3_LINKSET_SUPERVISION_ON
Example
Information
This alarm is raised when the percentage of the OOS/inactive links in a linkset exceeds
the Linkset Down % system parameter value.
For example, if the value is 25%, then this alarm is raised when 25% of the linkset links
are OOS. The alarm is cleared when the number of OOS links falls below 25%.
The parameter is provisioned in the WEM: Signalling Gateway > Parameters > Common
> MTP3 > Lnk Dwn %.
This sets the ConfigParams table value for percentLinkDn.
The alarm returns the following datawords:
• DW1 - SS7 System;
• DW2 - MTP3 Link Set Id;
• DW3 - MTP3 Link Set Id Supervision;
• DW4 - Total Number Links;
• DW5 - Total Down Links;
• DW6 - DPC Id;
• DW7 - Network Id;
• DW8 - DPC Desc;
The alarm is cleared with 17310 MTP3 LINKSET SUPERVISION OFF.
ID
17309
Severity
Major
Category
SGW
....................................................................................................................................................................................................................................
5060 WCS 3-355
3HP700097ATDSMZZA
Alarms 17309 EVT_MTP3_LINKSET_SUPERVISION_ON
....................................................................................................................................................................................................................................
Control
ALARM ON
Available links may be overloaded causing link congestion and call failure. This may
result in SIM/Mtp2 processes unevenly loaded, causing SIM congestion and call failures.
Related Alarm
“15027 EVT_MTP3_LINK_INACT” (p. 3-263)
“15037 MTP3 PAUSE” (p. 3-268)
Probable Cause
• Links may be locked for maintenance purpose.
• Multiple SIM failures, T1 connectivity issues are causing multiple links go OOS.
• Remote node, such as STP, BSC could be going through SS7 recovery causing
multiple link failure.
Corrective Action
1. Check T1 for connectivity issues
2. If more than one SIM is down for maintenance, try restarting as many as possible.
3. Check with remote nodes (BSC, STP) to ensure links are in-service if they were down
for remote reasons.
4. Make sure links are unlocked if they were locked for maintenance.
Prevention
• Avoid shutting down more than one SIM at a time during maintenance.
• Avoid locking more than THE required links in a linkset during maintenance.
• Distribute BSC/RNC and STP links evenly across all SIMs so when a SIM is
shutdown it does not affect a large percentage of links in a linkset.
• Make sure BSC/RNC and STP traffic is balanced to ensure remaining active links are
evenly loaded in a linkset.
....................................................................................................................................................................................................................................
3-356 5060 WCS
3HP700097ATDSMZZA
Alarms 17312 MTP2 INT LOOP SET
....................................................................................................................................................................................................................................
17312 MTP2 INT LOOP SET

Example
-
Information
Mtp2 channel internal loop set
ID
17312
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mtp2 channel internal loop set
Corrective Action
Operator dependant action. When needed, use WEM to clear internal loop set
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-357
3HP700097ATDSMZZA
Alarms 17314 MTP2 EXT LOOP SET
....................................................................................................................................................................................................................................
17314 MTP2 EXT LOOP SET

Example
-
Information
Mtp2 channel external loop set
ID
17314
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mtp2 channel external loop set
Corrective Action
Operator dependant action. When needed, use WEM to clear external loop set
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-358 5060 WCS
3HP700097ATDSMZZA
Alarms 17316 EVT_KILLER_TRUNK_SUSPECT
....................................................................................................................................................................................................................................
17316 EVT_KILLER_TRUNK_SUSPECT
Example
Information
This alarm is raised when a TDM circuit or ATM Path is detected as a Killer Trunk
Suspect.
The killer trunk feature allows you to identify faulty ISUP and BSS trunks and circuit and
place them out-of-service. A faulty trunk is identified if a certain threshold of calls with a
short call hold time is reached. Call hold time refers to the time from when a call is
answered until the time the trunk is released.
The alarm indicates that one or more circuits/paths have a deviation which exceeds the
Suspect Threshold or Call Exceeds Average Call Hold Time (ACHT) below the Suspect
Threshold.
The alarm returns, for TDM, one data word with the trunk group number as
“trkGrpNum”.
For ATM, the alarm returns two data words, the trunk group number as “trkGrpNum” and
AAL2 path ID as “VPI”
This alarm is cleared when no circuits/paths have a deviation which exceeds the Suspect
Threshold or Call Exceeds ACHT below the Suspect Threshold.
The alarm is cleared by 17317 - EVT_KILLER_TRUNK_SUSPECT_CLR
ID
17316
Severity
Minor
Category
CKT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-359
3HP700097ATDSMZZA
Alarms 17316 EVT_KILLER_TRUNK_SUSPECT
....................................................................................................................................................................................................................................
-
Related Alarm
Not applicable.
Probable Cause
• One or more circuits/paths have a deviation which exceeds the Suspect Threshold.
• One or more circuits/paths have a Call Exceeds ACHT(%) below the Suspect
Threshold.
Corrective Action
No user action required. The alarm is automatically cleared when no circuits/paths have a
deviation which exceeds the Suspect Threshold or Call Exceeds ACHT(%) below the
Suspect Threshold.
Prevention
This alarm is part of Killer Trunk feature, which can be turned on/off via
WEM->TrunkGroup Property panel.
....................................................................................................................................................................................................................................
3-360 5060 WCS
3HP700097ATDSMZZA
Alarms 17318 KILLER TRUNK CRITICAL
....................................................................................................................................................................................................................................
17318 KILLER TRUNK CRITICAL

Example
Information
One or more circuits in this Trunk Group has a call hold time deviation that exceeds the
critical threshold.
Set the deviation in the WEM->System Parameters->Facility Manager->Properties.
Activate the Killer Trunk feature per trunk group as required (Ring2U and Voice Mail
trunks typically have short calls, and therefore are not configured to check for killer
trunk).
ID
17318
Severity
Critical
Category
CKT
Control
ALARM ON
Circuits that are marked as “Killer Trunk” are not available for calls.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-361
3HP700097ATDSMZZA
Alarms 17318 KILLER TRUNK CRITICAL
....................................................................................................................................................................................................................................
Probable Cause
• Circuit consistently recording very short call hold times – percentage of good calls is
below critical threshold.
• Circuit consistently recording very short call hold times – deviation from Trunk
Group average is above critical threshold.
Corrective Action
1. Do a “Diagnostic Request” in CsFm with arguments “tg <$$>” where $$ represents
the ID of the affected trunk group. The Out of Service (OOS) killer trunk circuits have
OOS reason “KillerTrunk” beside them.
down to Application ID CS_FM_ID. Enter the trunk group number in the field Trunk
Group Number and click the Run button. The Trunk Group ID is available from the
alarm event datawords.
2. Contact next level of support.
Note: Circuits that are OOS due to being identified by the system as killer trunk can
be brought back to service by manually resetting them.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-362 5060 WCS
3HP700097ATDSMZZA
Alarms 17320 ESRK HIGH WATERMARK ALARM
....................................................................................................................................................................................................................................
17320 ESRK HIGH WATERMARK ALARM

Example
Information
The number of allocated ESRKs in an Emergency Zone ID (ESZ ID) reached the High
Watermark Level, the ESRK pool is approaching exhaustion.
The high Watermark is configured from the WEM: System Parameters -> Facility
Manager->ESRK High Watermark. The default value is 90%.
ID
17320
Severity
Critical
Category
RESC
Control
ALARM ON
Only a small percentage of ESRKs will be available for new emergency calls.
Related Alarm
Not applicable.
Probable Cause
• ESRKs are not being freed up quickly.
• Number of ESRKs provisioned is not sufficient for the current level of traffic.
....................................................................................................................................................................................................................................
5060 WCS 3-363
3HP700097ATDSMZZA
Alarms 17320 ESRK HIGH WATERMARK ALARM
....................................................................................................................................................................................................................................
Corrective Action
1. Do a “Diagnostic Request” in CsFm with arguments “esrk <$$>” where $$ represents
the ESZ Id. This ESZ Id will be available from the alarm event datawords.
down to Application ID CS_FM_ID. Enter “esrk <$$>” in the field Others and click
the Run button.
2. Contact next level of support with the information collected.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-364 5060 WCS
3HP700097ATDSMZZA
Alarms 17323 DFT PROCESSOR OOS
....................................................................................................................................................................................................................................
17323 DFT PROCESSOR OOS

Example
Information
This alarm is raised when a DFT (distributed fault tolerant) process stops. The DFT
processes include SgwMtp3, SgwMtp2, SgwSctp and SgwFtMgr. The Fault Tolerant
Manager (FtMgr) monitors these processes.
The alarm information includes the node number on which the DFT process is running
and the processor ID of the DFT process. The Processor ID of each DFT process is
displayed in the FtMgr diagnostic result.
ID
17323
Severity
Critical
Category
SGW
Control
ALARM ON
If SgwMtp3, SgwMtp2 or SgwSctp go OOS, the system capacity will be impacted.
Related Alarm
If SgwMtp2 or SgwSctp go OOS, then alarms “15027 EVT_MTP3_LINK_INACT”
(p. 3-263) or “15426 M3UA ASP SCTP COMM DOWN” (p. 3-304) may be raised.
If DFT process goes OOS, it is because the node on which it is running is shut down, then
the alarm “10271 WSS CARD NOT OPERATIONAL” (p. 3-101) may be raised.
....................................................................................................................................................................................................................................
5060 WCS 3-365
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• The process died on its own due to an internal error.
• The process was killed due to a dependency on another process.
• The process was explicitly locked by a switch administrator.
Corrective Action
1. Check if the DFT process was explicitly locked (Admin State is Locked) or the node
on which it is running was explicitly locked.
The Admin State of a node is found on the WEM: in Status section of Nodes >
Wireless Soft Switch > Wss Cards > [Select the node number].
The Admin State of a process is found on WEM: in Status section of Nodes >
Wireless Soft Switch > Wss Cards > [Select the node number] > [WSS
Applications] > [Select the process name].
If explicitly locked then consult switch administrator, otherwise go to next step.
2. The normal scenario is for the process to recover automatically and the alarm to clear.
If the DFT process doesn’t automatically restart and alarm doesn’t clear after 2
minutes, go to next step.
Otherwise (DFT is in service), go to Step 6.
3. Escalate to next level of support to perform platform or node restarts (described
below).
4. Restart the platform layer on node where the DFT process runs if the DFT process
does not automatically restart.
• Restart the platform layer on WEM: Nodes > Wireless Soft Switch > Wss Cards
> [Select the node number] > [Right-click menu] > Operation > Restart App.
• Alternatively, restart the platform layer on Xterm of the node by typing
BsPmMonitor stop. Wait for 30 seconds. Then type BsPmMonitor start.
If the DFT process does not restart, go to next step.
Otherwise (DFT is in service), go to Step 6.
5. Reboot the node if the platform restart did not restart the DFT process.
• Reboot the node on WEM: Nodes > Wireless Soft Switch > Wss Cards > [Select
the node number] > [Right-click menu] > Operation > Restart OS and App.
• Alternatively, reboot the node on Xterm of the node by entering commands:
>sync; sync; reboot
6. After the DFT process is in service, check the SS7 link status for the affected card to
verify that SS7 is operational.
....................................................................................................................................................................................................................................
3-366 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-367
3HP700097ATDSMZZA
Alarms 17400 SCCP ROUTE CONGESTED
....................................................................................................................................................................................................................................
17400 SCCP ROUTE CONGESTED

Example
-
Information
SCCP route congested
ID
17400
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SCCP route congested.
Corrective Action
Remote SCCP route congested
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-368 5060 WCS
3HP700097ATDSMZZA
Alarms 17421 SCCP SS CONGESTED
....................................................................................................................................................................................................................................
17421 SCCP SS CONGESTED

Example
-
Information
SCCP/subsystem congested message received
ID
17421
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SCCP subsystem congested.
Corrective Action
Remote SCCP subsystem congested
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-369
3HP700097ATDSMZZA
Alarms 17424 NETWORK IF DOWN
....................................................................................................................................................................................................................................
17424 NETWORK IF DOWN

Example
-
Information
Network interface is down
ID
17424
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Probable hardware ethernet port failure, bent pins on card, or misconfigured jumpers
Corrective Action
Use ifconfig to check if the interface is up.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-370 5060 WCS
3HP700097ATDSMZZA
Alarms 17433 ESM LINK DOWN
....................................................................................................................................................................................................................................
17433 ESM LINK DOWN

Example
-
Information
The indicated ESM link went down.
ID
17433
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Reboot in progress or faulty hardware.
Corrective Action
Examine ESM Links.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-371
3HP700097ATDSMZZA
Alarms 17437 SINGLE CALL TRACE LONG DURATION
....................................................................................................................................................................................................................................
17437 SINGLE CALL TRACE LONG DURATION

Example
-
Information
Single Call Trace Long Duration
ID
17437
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator leave the Single Call Message Trace feature activated for a long time
Corrective Action
The event may be issued due to normal operation of the feature, while the feature may
impose extra resource usage on the system. Check to make sure the action is done
intentionally. Otherwise turn off the single call message trace
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-372 5060 WCS
3HP700097ATDSMZZA
Alarms 17439 SW ERROR EXCEED ALARM ON
....................................................................................................................................................................................................................................
17439 SW ERROR EXCEED ALARM ON

Example
-
Information
ERROR: Errors Exceeded Threshold Before expiree of Monitor Period.
ID
17439
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Error Count Increase
Corrective Action
No Action. If repeats continuously for different applications then Call Support Centre.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-373
3HP700097ATDSMZZA
Alarms 17440 AMA DISTRIB FILE TRANSFER DELAY ON
....................................................................................................................................................................................................................................
17440 AMA DISTRIB FILE TRANSFER DELAY ON

Example
Information
This alarm is reported when the number of billing files not being transferred to the remote
server exceeds the threshold.
The threshold value is the number of untransferred billing files.
The threshold value can be configured through the WEM, under
Accouting/Configuration/File Transfer/Local/Not Trans File Thresh.
Billing records are normally transferred if one or both SAM processes are active.
The alarm reports the application manager ID.
ID
17440
Severity
Major
Category
BILL
Control
ALARM ON
No services are impacted by this alarm.
If not addressed, additional alarms may be raised (see “Related Alarm”
(p. 3-374) section).
Related Alarm
....................................................................................................................................................................................................................................
3-374 5060 WCS
3HP700097ATDSMZZA
Alarms 17440 AMA DISTRIB FILE TRANSFER DELAY ON
....................................................................................................................................................................................................................................
“17671 AMA DISTRIB NOT PRODUCING BILLING FILES” (p. 3-422)
“17673 AMA DISTRIB NOT UPDATING BILLING DATABASE” (p. 3-425)
Probable Cause
• Remote Billing Server is not accessible, or is not pulling billing files.
• OamAma is not transferring billing files.
Corrective Action
1. Identify the file transfer method (push or pull) via the WEM:
Accounting/Configuration/File Transfer/Local.
Check the file transfer status via the WEM,
Accounting/Operation/Distribution/Voice File List/CDR Sequence Number Status.
2. Verify that the remote Billing Server is accessible via ping <ipaddress>.
If Billing Server is not responding, escalate to next level of support to check the
Billing Server.
Note: The remote Billing Server IP address is set via the WEM, under
Accounting/Configuration/File Transfer/Voice Down Stream tab. A primary server
and backup server can be provisioned.
3. If the push model is selected, verify that the remote Billing Server is accepting
ftp/tftp/sftp connections. From the SAM, issue a sftp command under shell and
connect to the remote Billing Server. If a connection cannot be established, check if
file transfer is permitted by the Remote Billing Server, escalate to next level of
support.
If “pull” model is selected, escalate to next level of support to check the Billing
Server.
4. Verify OamAma is up and running via WEM. Go to Configuration/Nodes/Wireless
Soft Switch/SAM/WSS Application tab, select “OamAma” to display OamAma
operational status. If OamAma is not running, escalate to next level of support to
restart OamAma.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-375
3HP700097ATDSMZZA
Alarms 17444 TRACE MAP ALARM ON LOCAL
....................................................................................................................................................................................................................................
17444 TRACE MAP ALARM ON LOCAL

Example
-
Information
Time expired to reestablish default Local Trace Setting
ID
17444
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Time expired to reestablish default Local Trace Setting.
Corrective Action
Activate Default Trace Setting.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-376 5060 WCS
3HP700097ATDSMZZA
Alarms 17448 TRACE MAP ALARM ON CENTRAL
....................................................................................................................................................................................................................................
17448 TRACE MAP ALARM ON CENTRAL

Example
-
Information
Time expired to reestablish default Central Trace Setting
ID
17448
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Time expired to reestablish default Central Trace Setting.
Corrective Action
Turn OFF/ON non-default traces
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-377
3HP700097ATDSMZZA
Alarms 17450 TDM INTERCONNECT USAGE HIGH ALARM
....................................................................................................................................................................................................................................
17450 TDM INTERCONNECT USAGE HIGH ALARM

Example
-
Information
Ratio of busy/usable circuits in TDM interconnect group exceeded high level.
ID
17450
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Busy circuits in the Interconnect Group exceeded threshold level.
Corrective Action
Add more usable TDM circuits to interconnect group.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-378 5060 WCS
3HP700097ATDSMZZA
Alarms 17453 RESOURCE THRESHOLD REACHED
....................................................................................................................................................................................................................................
17453 RESOURCE THRESHOLD REACHED

Example
-
Information
A high threshold of a resource pool has been reached.
ID
17453
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Resource pool usage is approaching its max capacity.
Corrective Action
this will be cleared when the resource usage falls below low threshold
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-379
3HP700097ATDSMZZA
Alarms 17459 ITX CHARGING RCVD FROM STD SCP
....................................................................................................................................................................................................................................
17459 ITX CHARGING RCVD FROM STD SCP

Example
Information
ITX Charging flag received from standard SCP.
ID
17459
Severity
Minor
Category
CNFIG
Control
ALARM ON
Not applicable.
Related Alarm
Not applicable.
Probable Cause
ITX charging IE received in apply charging from std SCP.
Corrective Action
Verify ITX charging setting is correct for the SCP in Network Nodes.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-380 5060 WCS
3HP700097ATDSMZZA
Alarms 17540 INTRACONNSW LINK DOWN
....................................................................................................................................................................................................................................
17540 INTRACONNSW LINK DOWN

Example
Information
Fault condition indicated by the SNMP agent on the intra-connect switch (e.g. OMNI
6850) that a failure has occurred in one of the communications links.
This communication link failure may have happened due to the intra-connect switch
reboot, or a faulty hardware condition was detected.
This alarm reports the following intra-connect switch information as data words: IP
Address, link ID, admin status and operational status.
This alarm is automatically cleared by EVT_INTRACONNSW_LINK_UP.
ID
17540
Severity
Major
Category
PLAT
Control
ALARM ON
Service Affecting: No, unless dual Ethernet failure
System Instability: No, unless dual Ethernet failure
Degraded Performance: No, unless dual Ethernet failure
Reduced Capacity: No, unless dual Ethernet failure
Billing impact: No, unless dual Ethernet failure
....................................................................................................................................................................................................................................
5060 WCS 3-381
3HP700097ATDSMZZA
Alarms 17540 INTRACONNSW LINK DOWN
....................................................................................................................................................................................................................................
Related Alarm
17542 - EVT_INTRACONNSW_COLD_START
17543 - EVT_IINTRACONNSW_WARM_START
Probable Cause
• Intra-connect switch reboot is in progress.
• Intra-connect switch hardware fault occurred.
• Individual WCS node restarted.
Corrective Action
1. Ping the intra-connect switch to verify whether the link is up.
2. Determine if the intra-connect switch was rebooted by checking for intra-connect
switch alarms. If yes then wait for it to come up. Investigate reasons for switch reboot,
and clear the alarms. Note that if this occurred, many alarms will be raised.
3. If the intra-connect switch was not rebooted, then determine if there is a hardware
fault. Refer to the Hardware Troubleshooting Guide for more information.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-382 5060 WCS
3HP700097ATDSMZZA
Alarms 17600 UNC SGW IF DOWN
....................................................................................................................................................................................................................................
17600 UNC SGW IF DOWN

Example
Information
The interface between the UNC and Security Gateway is down.
ID
17600
Severity
Critical
Category
NTWK
Control
ALARM ON
All UMA traffic between the UNC (IPM) and Security Gateway is impacted. This results
in failure of all new MS Registrations. Existing calls may be dropped if SGW is
completely down.
Related Alarm
Not applicable.
Probable Cause
• SGW node configuration is incorrect on UNC node.
• UNC node configuration is either missing or incorrect on SGW node.
• Security Gateway may not be operational.
• Problem with the ethernet cable on the IPM card.
• Uplink configuration problem on the IPM card.
....................................................................................................................................................................................................................................
5060 WCS 3-383
3HP700097ATDSMZZA
Alarms 17600 UNC SGW IF DOWN
....................................................................................................................................................................................................................................
• Duplicate IP Address detection issue due to race condition.
Corrective Action
1. Verify that the provisioning for SGW is correct.
• From WEM go to - Office Parameters -> UMA -> MSC UNC Security Gateway to
see the current configuration for SGW nodes.
2. Verify that the UNC configuration at SGW Node is correct.
3. Verify that the SGW Node is operational.
• If not escalate the issue.
4. Verify
a. The SGW node is pingable from the UNC.
b. The Uplink1:1 interface is reachable by pinging from external network.
5. If ping fails in above step 4
•
Verify that the TCP route tables are setup correctly.
•
Ensure that the Uplink1:1 interface is enabled and up by executing command
“ifconfig –a” on active IPM.
• Verify that the uplink configuration on IPM card is correct.
• Ensure that the ethernet cable is plugged into IPM card.
6. Perform a switch over, if the SGW node is reachable from standby IPM.
• Verify that the alarm is cleared after the switchover is completed.
7. Escalate the issue if alarm is not cleared.
Prevention
• Configure SGW information (IP Address range, port number) correctly on UNC.
• Configure UNC node information at SGW correctly.
• Ensure that the uplink configuration on IPM card is correct.
• Setup TCP route tables correctly so that SGW is reachable from UNC.
• Make sure Uplink1:1 is up by executing command “ifconfig –a” on active IPM.
• Verify Uplink1:1 interface is reachable from external network.
....................................................................................................................................................................................................................................
3-384 5060 WCS
3HP700097ATDSMZZA
Alarms 17604 UNC UMA DB IF DOWN
....................................................................................................................................................................................................................................
17604 UNC UMA DB IF DOWN

Example
Information
The interface between the UNC and UMA Database is down.
ID
17604
Severity
Critical
Category
NTWK
Control
ALARM ON
There is no service impact to if an alternate UMA DB node is configured and available.
If only one UMA DB Node is configured or if both primary and secondary UMA DB
nodes are down then all UMA LDAP traffic between UNC (IPM) and UMA Database is
impacted and new UMA Registrations will fail.
Related Alarm
Not applicable.
Probable Cause
• UMA DB node configuration is incorrect on UNC node.
• UMA Database node is not operational.
....................................................................................................................................................................................................................................
5060 WCS 3-385
3HP700097ATDSMZZA
Alarms 17604 UNC UMA DB IF DOWN
....................................................................................................................................................................................................................................
• UNC does not get a LDAP response for 15 secs
Corrective Action
1. Verify that the provisioning for UMA DB node is correct.
• From WEM go to - Office Parameters -> UMA -> MSC UNC LDAP and verify the
UMA DB node configuration.
2. Verify that UMA Database is operational.
• If not escalate the issue.
3. Verify if an alternate UMA DB node is configured on UNC.
• If it is configured, ensure that is up and operational.
4. Escalate the issue if both UMA DB nodes are not operational.
5. Verify
a. The UMA DB nodes are pingable from the UNC.
6. If ping fails in above step:
• Verify that the TCP route tables are setup correctly.
• Verify that the ethernet cable is plugged into IPM.
• Ensure that the Uplink1 interface is enabled and up by executing command
7. Perform a switch over, if the UMA DB nodes are reachable from standby IPM.
8. Escalate the issue if alarm is not cleared.
Prevention
• Setup Primary and Secondary UMA DB configuration correctly at UNC.
• Make sure UNC node configuration is correct at UMA DB Nodes.
• Make sure UMA DB Nodes are reachable from UNC.
• Setup TCP route tables correctly so that UMA DB nodes are reachable from UNC.
• Make sure Uplink1 is up by executing command “ifconfig –a” on active IPM.
• Verify you can ping Uplink1 interface from external network.
....................................................................................................................................................................................................................................
3-386 5060 WCS
3HP700097ATDSMZZA
Alarms 17606 UNC GGW NODE LINK DOWN
....................................................................................................................................................................................................................................
17606 UNC GGW NODE LINK DOWN

Example
Information
The interface between the UNC and the GGW/SGSN is down.
ID
17606
Severity
Critical
Category
NTWK
Control
ALARM ON
All UMA GPRS signaling traffic between UNC (IPM) and SGSN/GGW node is
impacted.
Related Alarm
Not applicable.
Probable Cause
• SGSN / GGW node configuration is incorrect on UNC node.
• UNC node configuration is either missing or incorrect at SGSN / GGW node.
• SGSN / GGW is not operational.
....................................................................................................................................................................................................................................
5060 WCS 3-387
3HP700097ATDSMZZA
Alarms 17606 UNC GGW NODE LINK DOWN
....................................................................................................................................................................................................................................
Corrective Action
1. Verify that the provisioning for SGSN / GGW is correct.
• From WEM go to - Office Parameters -> UMA -> MSC UNC GGW Pilots to check
the current configuration for SGSN / GGW.
2. Verify that the UNC configuration at SGSN/GGW Node is correct.
3. Verify that the SGSN / GGW Node is operational.
• If it is not operational escalate the issue.
4. Verify
a. The SGSN / GGW node is reachable by pinging from the UNC.
5. If ping fails in above step:
• Verify that the TCP route tables are setup correctly.
• Ensure that the Uplink1:1 interface is enabled and up by executing command
• Ensure that the ethernet cable is plugged into IPM card.
6. Perform a switch over, if the SGW node is reachable from standby IPM.
7. Escalate the issue if alarm is not cleared after executing the above steps.
Prevention
• Provision SGSN / GGW Node information correctly at UNC.
• Configure UNC node information at SGSN / UNC correctly.
• Ensure that the uplink configuration on IPM card is correct.
• Setup TCP route tables correctly so that SGSN/GGW is reachable from UNC.
• Make sure Uplink1:1 is up by executing command “ifconfig –a” on active IPM.
• Verify you can ping Uplink1:1 interface from external network.
....................................................................................................................................................................................................................................
3-388 5060 WCS
3HP700097ATDSMZZA
Alarms 17608 UNC GGW NODE CONGESTION
....................................................................................................................................................................................................................................
17608 UNC GGW NODE CONGESTION

Example
-
Information
GGW is congested
ID
17608
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
GGW node is overloaded
Corrective Action
Troubleshoot GGW node CPU usage per GPRS Gateway procedure
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-389
3HP700097ATDSMZZA
Alarms 17610 ALRM RESYNCH START
....................................................................................................................................................................................................................................
17610 ALRM RESYNCH START

Example
-
Information
Synchronization of active alarms have started.
ID
17610
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Synchronization of Alarms requested.
Corrective Action
Restart synch if necessary.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-390 5060 WCS
3HP700097ATDSMZZA
Alarms 17614 UNC IMSI MISMATCHED
....................................................................................................................................................................................................................................
17614 UNC IMSI MISMATCHED

Example
-
Information
IMSI is mismatched between UNC and SGW
ID
17614
Severity
MAJOR
Category
SECUR
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
IMSI in URR Register Request from Handset is different from the one received from
Security Gateway
Corrective Action
Report both IMSIs to network security group
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-391
3HP700097ATDSMZZA
Alarms 17615 EVT_UNC_TUNNEL_ADDR_OOR
....................................................................................................................................................................................................................................
17615 EVT_UNC_TUNNEL_ADDR_OOR
Example
Information
MS tunnel IP address is out of range.
This alarm is reported in the following scenarios:
• When a mobile establishes connection with UNC and UNC is unable to find an
Security Gateway (SGW) covering the mobile’s TCP IP address.
• When an SGW replies with TunnelOutOfRange message as a response to UNC’s
request to validate the mobile’s IP address.
This alarm returns the following dataword: MS Tunnel IP Adress.
ID
17615
Severity
Major
Category
NTWK
Control
ALARM ON
The mobile can’t register with the UNC.
Related Alarm
“17645 UNC NO SGW NODE” (p. 3-411): Indicating no SGW valid IP address ranges
have been configured at UNC.
....................................................................................................................................................................................................................................
3-392 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
SGW configuration/connectivity problem or illegal mobile.
Corrective Action
1. Verify the SGW configuration:
If then
valid IP address ranges for configure valid IP address ranges for SGWs. Proceed to step
SGWs are not configured at 2.
UNC (WEM: Office
Parameters -> UMA -> MSC
UNC Security Gateway),
valid IP address ranges for proceed to step 2.
SGWs are configured at
UNC (WEM: Office
Parameters -> UMA -> MSC
UNC Security Gateway),
2. Verify the SGW Port Number system parameter.

Verify that the configuration parameter SGWPortNumber has the correct port number
for SGW connections.
WEM: Configuration -> System Parameters -> UNC Manager
3. Verify SGW connectivity.
Check if any SGW is connected to UNC by performing the following command on an
active IPM:
netstat –an |grep <port number for SGW connections> |grep
ESTABLISHED
If available, use UMA_HEALTH_CHECK.sh to check connectivity.
If then
no TCP connection from check if SGWs are operational. If not, consult with SGW
SGW, support to investigate the reachability of UNC from SGW
because SGW initiates the TCP connection.
TCP connection from SGW the mobile is specifying an invalid tunnel IP address.
exists,
....................................................................................................................................................................................................................................
5060 WCS 3-393
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
• Properly configure SGW valid IP Address ranges, and configuration parameter
SGWPortNumber.
• Verify that SGWs are operational.
• Verify network connectivity between SGWs and UNC.
....................................................................................................................................................................................................................................
3-394 5060 WCS
3HP700097ATDSMZZA
Alarms 17616 UNC UMA DB TIMEOUT
....................................................................................................................................................................................................................................
17616 UNC UMA DB TIMEOUT

Example
Information
This alarm is reported when the UNC fails to receive a response from the UMA DB
server for a pending UMA DB Query.
The UMA DB Node IP Address and UNC Node IP Address are reported in the alarm.
This alarm is reported on the first instance of a timeout. Subsequent timeout alarms are
throttled. If no response is received from the UMA DB within 15 seconds the UMA DB
connection is reinitialized.
ID
17616
Severity
Major
Category
NTWK
Control
ALARM ON
UMA Registration will fail with cause code Network Congestion for the mobiles for
which UMA DB request times out.
Related Alarm
Persistent UMA DB query timeouts could be a sign of network issue between UNC and
UMA DB Node and may eventually result in the alarm “17604 UNC UMA DB IF
DOWN” (p. 3-385).
....................................................................................................................................................................................................................................
5060 WCS 3-395
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• UMA DB timer value configured on UNC is too short to account for the round trip
delay.
• UMA Database node is congested, possibly due to burst of registration requests.
• UMA Database node is not operational.
• Problem with the Ethernet cable on the IPM card.
Corrective Action
1. Verify that UMA DB nodes are reachable via ping command from UNC and Uplink1
interface is reachable from external network. If not, goto step 2.
If then
ping fails, a. verify that the TCP route tables are setup correctly.
b. verify that the Ethernet cable is plugged into IPM.
c. ensure that the Uplink1 interface is enabled and up
by executing the command ifconfig –a on active
IPM.
d. verify that an alternate UMA DB Node is configured
on UNC and its up and operational.
e. perform a switch over if the UMA DB nodes are
reachable from standby IPM.
f. verify that the alarm is cleared after the switchover
is complete.
2. Verify the status of UMA Database node.
If then
UMA DB Node is not escalate the issue.
operational,
UMA DB Node is wait for some time and if the alarm is not cleared escalate
congested, the issue.
....................................................................................................................................................................................................................................
3-396 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
3. Verify that the provisioning for UMA DB timer value is correct.
If then
provisioning is incorrect, change the system parameter values from WEM.
a. From WEM go to – System Parameters -> UNC
Manager to change the current value configured for
UMA DB timer under the Timer section.
b. Refer to configuration document for suggested timer
values.
4. Escalate the issue if the alarm is not cleared after executing the above steps.
Prevention
• Setup Primary and Secondary UMA DB node configuration correctly at UNC.
• Make sure UNC node configuration is correct at UMA DB Nodes.
• Make sure UMA DB Nodes are reachable from UNC.
• Setup TCP route tables correctly.
• Make sure Uplink1 interface is up and operational.
• Verify you can ping Uplink1 interface from external network.
....................................................................................................................................................................................................................................
5060 WCS 3-397
3HP700097ATDSMZZA
Alarms 17617 UNC MS INVALID MS LENGTH
....................................................................................................................................................................................................................................
17617 UNC MS INVALID MS LENGTH

Example
-
Information
Received invalid message length from MS
ID
17617
Severity
MAJOR
Category
SECUR
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Invalid message length received from MS
Corrective Action
1. Report IMSI to network security group. 2. Clear the alarm manually
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-398 5060 WCS
3HP700097ATDSMZZA
Alarms 17619 SMLC UNKNOWN POS METHOD
....................................................................................................................................................................................................................................
17619 SMLC UNKNOWN POS METHOD

Example
-
Information
SMLC receives an unknown position method
ID
17619
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SMLC receives a UMA Position Response from UNC with invalid format
Corrective Action
Check format of UMA Position Response in message trace and ensure that it is correct
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-399
3HP700097ATDSMZZA
Alarms 17620 SMLC UNKNOWN MSG TYPE
....................................................................................................................................................................................................................................
17620 SMLC UNKNOWN MSG TYPE

Example
-
Information
SMLC receives an unknown message type
ID
17620
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SMLC receives an SCCP message from the UNC that is not one of the expected message
types
Corrective Action
1. Check contents of the message in the message trace and ensure that it is valid. 2. This
alarm needs to be cleared manually by the craftperson or user
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-400 5060 WCS
3HP700097ATDSMZZA
Alarms 17628 UNC NO UNC NODE
....................................................................................................................................................................................................................................
17628 UNC NO UNC NODE

Example
Information
The UNC Node not configured.
ID
17628
Severity
Critical
Category
CNFIG
Control
ALARM ON
There is no UMA service available.
Related Alarm
Not applicable.
Probable Cause
• UNC Node information is not configured.
• Configuration data lost during upgrade or other activities.
....................................................................................................................................................................................................................................
5060 WCS 3-401
3HP700097ATDSMZZA
Alarms 17628 UNC NO UNC NODE
....................................................................................................................................................................................................................................
Corrective Action
1. Configure UNC Node information under
• Office Parameters -> UMA -> MSC UNC Node Config.
2. Data fill the UNC node configuration values. Refer to the site configuration
documentation for the correct values.
• IPM Card
• UNC IP Address
• UNC Netmask
• UNC FQDN
• UNC Discover Port
• UNC Register Port
• UNC Device Name.
3. Restart all the IPM nodes.
4. Verify that the alarm is cleared after the IPM card is up and in service.
5. Escalate the issue if the alarm is not cleared after executing the above steps.
Prevention
• Do audits to make sure that configuration data is migrated properly during ISU.
....................................................................................................................................................................................................................................
3-402 5060 WCS
3HP700097ATDSMZZA
Alarms 17630 UNC NETWORK IF DOWN
....................................................................................................................................................................................................................................
17630 UNC NETWORK IF DOWN

Example
Information
UNC connectivity to the UMA IP network is not available.
ID
17630
Severity
Critical
Category
NTWK
Control
ALARM ON
UNC Network interface down results in an automatic IPM switchover. There is impact to
UMA traffic if the network interface is up and enabled on the standby IPM card. If this
alarm is raised by both Active and Standby IPM cards, then UMA service is completely
down.
Related Alarm
Not applicable.
Probable Cause
• Uplink configuration problem on the IPM card
• Problem with the ethernet cable.
....................................................................................................................................................................................................................................
5060 WCS 3-403
3HP700097ATDSMZZA
Alarms 17630 UNC NETWORK IF DOWN
....................................................................................................................................................................................................................................
Corrective Action
1. Verify that the uplink configuration on the IPM card is correct. Refer to the site
configuration documentation for the correct values.
2. Verify Uplink1:1 interface is reachable from external network.
3. Ensure that the Uplink1:1 interface is enabled and up by executing command
4. Verify that the TCP route tables are setup correctly.
5. Verify that the ethernet cable is plugged into the IPM.
Prevention
1. Ensure that the uplink configuration on IPM card is correct
2. Make sure Ethernet cables are plugged in.
3. Make sure the Uplink1:1 interface is up by executing command “ifconfig –a” on
active IPM.
4. Verify you can ping the Uplink1:1 interface from external network.
....................................................................................................................................................................................................................................
3-404 5060 WCS
3HP700097ATDSMZZA
Alarms 17632 UNC ETHER LINK DOWN
....................................................................................................................................................................................................................................
17632 UNC ETHER LINK DOWN

Example
-
Information
Uplink Ethernet link is down (uplink = link A or B)
ID
17632
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Ethernet cable is unplugged and bad hardware
Corrective Action
Verify Ethernet cable is plugged in and/or hardware is fixed
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-405
3HP700097ATDSMZZA
Alarms 17638 UNC INVALID GMLC NODE
....................................................................................................................................................................................................................................
17638 UNC INVALID GMLC NODE

Example
-
Information
Invalid GMLC node tries to connect to UNC
ID
17638
Severity
MINOR
Category
SECUR
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Unauthorized GMLC node connection establishment attempt to UNC
Corrective Action
Verify the reported GMLC IP address is valid and configure GMLC Node in UNC and
Manually clear the alarm
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-406 5060 WCS
3HP700097ATDSMZZA
Alarms 17640 UNC NO GGW NODE
....................................................................................................................................................................................................................................
17640 UNC NO GGW NODE

Example
Information
No SGSN/GGW Node is configured on the UNC.
ID
17640
Severity
Critical
Category
CNFIG
Control
ALARM ON
No GPRS services available to UMA subscribers.
Related Alarm
Not applicable.
Probable Cause
• GGW/SGSN Node not configured on UNC.
....................................................................................................................................................................................................................................
5060 WCS 3-407
3HP700097ATDSMZZA
Alarms 17640 UNC NO GGW NODE
....................................................................................................................................................................................................................................
Corrective Action
1. Configure GGW/SGSN Node on UNC under
• Office Parameters -> UMA -> MSC UNC GGW Pilots.
2. Data fill UNC GGW Pilot node configuration values. Refer to the site configuration
• Host Name (Ip Address)
• Tcp Port
• GGW Pilot Id
• Protocol Version
3. Verify that the alarm is cleared after applying the changes.
4. Escalate the issue if the alarm is not cleared.
Prevention
• Perform data audits as part of upgrades to ensure that configuration data is properly
migrated.
....................................................................................................................................................................................................................................
3-408 5060 WCS
3HP700097ATDSMZZA
Alarms 17643 UNC NO UMA DB NODE
....................................................................................................................................................................................................................................
17643 UNC NO UMA DB NODE

Example
Information
No UMA DB Node is configured on the UNC.
ID
17643
Severity
Critical
Category
CNFIG
Control
ALARM ON
All UNC discovery/registrations will be affected, resulting in complete unavailability of
UMA service.
Related Alarm
Not applicable.
Probable Cause
• UMA DB node not configured on the UNC.
Corrective Action
1. Configure UMA DB Node on UNC under
• Office Parameters -> UMA -> MSC UNC LDAP.
2. Make sure to configure both primary and secondary (if available) UMA DB nodes.
....................................................................................................................................................................................................................................
5060 WCS 3-409
3HP700097ATDSMZZA
Alarms 17643 UNC NO UMA DB NODE
....................................................................................................................................................................................................................................
3. Make sure to check the primary UMA DB option for primary UMA DB node
configuration.
4. Data fill the UMA DB node configuration values. Refer to the site configuration
• IP Address
• UMA DB port
• LDAP User Name
• LDAP Password
5. Restart all the IPM nodes.
6. Verify that the alarm is cleared after the IPM card is up and in service.
Prevention
• Perform audits during ISU to make sure that configuration data is migrated properly.
....................................................................................................................................................................................................................................
3-410 5060 WCS
3HP700097ATDSMZZA
Alarms 17645 UNC NO SGW NODE
....................................................................................................................................................................................................................................
17645 UNC NO SGW NODE

Example
Information
No Security Gateway Node is configured on the UNC.
ID
17645
Severity
Critical
Category
CNFIG
Control
ALARM ON
All UMA traffic is impacted.
Related Alarm
Not applicable.
Probable Cause
• Security Gateway node is not configured on UNC.
....................................................................................................................................................................................................................................
5060 WCS 3-411
3HP700097ATDSMZZA
Alarms 17645 UNC NO SGW NODE
....................................................................................................................................................................................................................................
Corrective Action
1. Configure Security Gateway node on UNC under
• Office Parameters -> UMA -> MSC UNC Security Gateway.
2. Data fill the SGW node configuration values. Refer to the site configuration
• FQDN
• Ip Address range
• SGW ID
3. Verify that the alarm is cleared after applying the above changes.
Prevention
migrated.
....................................................................................................................................................................................................................................
3-412 5060 WCS
3HP700097ATDSMZZA
Alarms 17647 UNC INVALID SGW NODE
....................................................................................................................................................................................................................................
17647 UNC INVALID SGW NODE

Example
-
Information
Invalid SGW node tries to connect to UNC
ID
17647
Severity
MAJOR
Category
SECUR
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Invalid SGW node tries to connect to UNC
Corrective Action
Verify the reported SGW node is valid and configure it in. Clear the alarm manually
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-413
3HP700097ATDSMZZA
Alarms 17650 MTP3 LINK OOS
....................................................................................................................................................................................................................................
17650 MTP3 LINK OOS

Example
-
Information
Link Failed or out-of-service.
ID
17650
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Link has failed or being taken out of service.
Corrective Action
Link about to be deleted from system
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-414 5060 WCS
3HP700097ATDSMZZA
Alarms 17652 DUAL DFT FAILURE
....................................................................................................................................................................................................................................
17652 DUAL DFT FAILURE

Example
-
Information
Platform has detected that both SS7 DFT have failed.
ID
17652
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DFT internal application failure.
Corrective Action
If this alarm does not clear, SS7 system should be restarted in maintenance window.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-415
3HP700097ATDSMZZA
Alarms 17654 DFT OUT OF SYNC
....................................................................................................................................................................................................................................
17654 DFT OUT OF SYNC

Example
-
Information
DFT is reporting that it is out-of-sync and cannot recover.
ID
17654
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DFT internal synchronziation error.
Corrective Action
SS7 system should be restarted in maintenance window.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-416 5060 WCS
3HP700097ATDSMZZA
Alarms 17656 APP TRAFFIC READY MISSED
....................................................................................................................................................................................................................................
17656 APP TRAFFIC READY MISSED

Example
-
Information
Base Platform has detected process is not sending traffic ready notification.
ID
17656
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Failure to complete initialization and synchronize with other system components.
Corrective Action
Check operational state of dependent components. Customer support may required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-417
3HP700097ATDSMZZA
Alarms 17665 SNMP TRAP QUEUE FULL
....................................................................................................................................................................................................................................
17665 SNMP TRAP QUEUE FULL

Example
-
Information
The snmp trap backlog queue is full. If this occurs, there are alarms which did not get
forwarded to NOC and WEM.
ID
17665
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Burst of alarms were generated and OAM subsystem was not able to process all of them.
Corrective Action
Perform refresh in order to become in synch with WSS OAM. Notify all NOC to do the
same. Then manually clear this alarm.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-418 5060 WCS
3HP700097ATDSMZZA
Alarms 17667 LINK BUFFER USAGE HIGH
....................................................................................................................................................................................................................................
17667 LINK BUFFER USAGE HIGH

Example
-
Information
The number of link buffers used by this application has reached a congested level.
ID
17667
Severity
MAJOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many link buffers allocated by single application
Corrective Action
Operator should examine configured buffers for application or restrict incoming traffic
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-419
3HP700097ATDSMZZA
Alarms 17669 RESOURCE LIMIT REACHED
....................................................................................................................................................................................................................................
17669 RESOURCE LIMIT REACHED

Example
Information
A critical resource usage threshold was reached. Resources include dialog IDs, SAPs,
SCCP Connections and other system resources.
Certain maintenance activities like patching or DB migration may temporarily cause this
alarm to be raised. This is generally not an issue unless the condition persists after the
maintenance activity is complete.
This alarm reports the WCS node ID, CPU resource ID, current usage, upper and lower
thresholds as data words.
ID
17669
Severity
Critical
Category
SGW
Control
ALARM ON
System capacity and performance may be affected.
Related Alarm
Not applicable.
Probable Cause
• System is reaching capacity (high traffic).
• Resource leak.
....................................................................................................................................................................................................................................
3-420 5060 WCS
3HP700097ATDSMZZA
Alarms 17669 RESOURCE LIMIT REACHED
....................................................................................................................................................................................................................................
Corrective Action
1. No recovery action is required. An application switchover or restart is automatically
triggered when this alarm occurs.
2. Escalate to the next level support, to help determine if this is related to high traffic, or
a resource leak. The specific action to take depends on the resource type.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-421
3HP700097ATDSMZZA
Alarms 17671 AMA DISTRIB NOT PRODUCING BILLING FILES
....................................................................................................................................................................................................................................
17671 AMA DISTRIB NOT PRODUCING BILLING FILES

Example
Information
This alarm is raised when the Billing Health Monitor detects that a billing file has not
been created during the last monitoring interval.
A billing file is written when it reaches the configured file size (eg. 12000 records). A file
may not be written within the monitoring interval if switch traffic is low, causing this
alarm. This alarm can also be raised if CsCcm is not operational.
The interval time (default 2 minutes) is configurable via:
WEM: Accounting -> Configuration -> CDR Collection Parameters -> Health
Monitoring Parameters -> Monitoring Interval
The alarm is automatically cleared when a new CDR file is opened.
Data words reported by the alarm:
• appMgrId – Application ID of CsCcm (CS_CD_ID)
• AmaDistbFileResrcI – Application ID of CsCcm (CS_CD_ID)
• curRoutingState – Current routing state of CsCcm (CS_CD_ID)
ID
17671
Severity
CRITICAL
Category
BILL
Control
ALARM ON
Billing impact: Yes
....................................................................................................................................................................................................................................
3-422 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
“17673 AMA DISTRIB NOT UPDATING BILLING DATABASE” (p. 3-425)
Probable Cause
• Low or no traffic
• CsCcm is not functioning
• System error preventing new CDR file creation (eg. disk full)
Corrective Action
1. Check if disk alarms are active:
If then
Disk Alarms have been correct disk full issues using the procedures for those
raised, alarms. If still an issue, proceed to the next step.
no Disk Alarm, proceed to the next step.
2. Check if Alarm “17673 AMA DISTRIB NOT UPDATING BILLING DATABASE”

(p. 3-425) is active.
This alarm indicates that records are not being written to the billing file, probably due
to a CsCcm issue.
If then
Alarm 17673 is active, proceed to step 4 to check the CsCcm status.
Alarm 17673 is not active, this implies that new records are being generated and written
into the current CDR file. The alarm is most likely due to
low traffic on the switch. CsCcm is working as expected.
Proceed to step 3 to check for low traffic.
3. Check for low traffic:
If then
switch has normal (not low) proceed to step 5 to check the CsCcm status..
traffic level,
4. Check the Voice File List to verify that billing files are being written.
This is to verify that earlier billing files were correctly handled.
....................................................................................................................................................................................................................................
5060 WCS 3-423
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
WEM: Accounting -> Operation -> Distribution -> Voice File List
Note: If the traffic rate is consistently low, increase the monitoring interval shall stop
the alarm: WEM: Accounting -> Configuration -> CDR Collection Parameters ->
Health Monitoring Parameters -> Monitoring Interval
If low traffic, this alarm is expected, and can be ignored.
5. Check the CsCcm status – verify that it is up and running.
WEM: Nodes -> Wireless Soft Switch -> SAM -> WSS Applications -> CsCcm
If then
CsCcm is running, proceed to step 7 to escalate to the next level support.
CsCcm is not running, proceed to step 6 to restart CsCcm.
6. Restart CsCcm:
BsPmMonitorGui: Restart CsCcm with CS_CD_ID
Verify that CsCcm is running. If running, proceed to step 1.
7. If still an issue, check the local0log for errors. Escalate to the next level support.
Prevention
Monitor disk usage.
....................................................................................................................................................................................................................................
3-424 5060 WCS
3HP700097ATDSMZZA
Alarms 17673 AMA DISTRIB NOT UPDATING BILLING DATABASE
....................................................................................................................................................................................................................................
17673 AMA DISTRIB NOT UPDATING BILLING DATABASE

Example
Information
This alarm is raised when the Billing Health Monitor detects that no records have been
written to the CDR file during the configured interval.
The interval time (default 2 minutes) is configurable via:
WEM: Accounting -> Configuration -> CDR Collection Parameters -> Health
Monitoring Parameters -> Monitoring Interval
The alarm is automatically cleared when a new record is appended to the file.
Data words reported by the alarm:
• appMgrId – Application ID of CsCcm (CS_CD_ID)
• AmaDistbFileResrcI – Application ID of CsCcm (CS_CD_ID)
• curRoutingState – Current routing state of CsCcm (CS_CD_ID)
ID
17673
Severity
CRITICAL
Category
BILL
Control
ALARM ON
Billing impact: Yes
....................................................................................................................................................................................................................................
5060 WCS 3-425
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
“17671 AMA DISTRIB NOT PRODUCING BILLING FILES” (p. 3-422)
Probable Cause
• No traffic
• CsCcm is not functioning
• System error preventing new CDR file creation (eg. disk full)
Corrective Action
1. Check if disk alarms are active:
If then
Disk Alarms have been correct disk full issues using the procedures for those
raised, alarms. If still an issue, proceed to the next step.
no Disk Alarm, proceed to the next step.
2. Check for no traffic:
If then
switch has traffic, proceed to step 3 to check the CsCcm status..
Check the Voice File List to verify that billing files are being written.
This is to verify that earlier billing files were correctly handled.
WEM: Accounting -> Operation -> Distribution -> Voice File List
If no traffic, this alarm is expected, and can be ignored.
3. Check the CsCcm status – verify that it is up and running.
WEM: Nodes -> Wireless Soft Switch -> SAM -> WSS Applications -> CsCcm
If then
CsCcm is running, proceed to step 5 to escalate to the next level support.
CsCcm is not running, proceed to step 4 to restart CsCcm.
4. Restart CsCcm:
BsPmMonitorGui: Restart CsCcm with CS_CD_ID
....................................................................................................................................................................................................................................
3-426 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Verify that CsCcm is running. If running, proceed to step 1.
5. If still an issue, check the local0log for errors. Escalate to the next level support.
Prevention
Monitor disk usage.
....................................................................................................................................................................................................................................
5060 WCS 3-427
3HP700097ATDSMZZA
Alarms 17675 INTERNAL CSCCM QUEUE THRESHOLD REACHED SET
....................................................................................................................................................................................................................................
17675 INTERNAL CSCCM QUEUE THRESHOLD REACHED SET

Example
-
Information
CsCcm Application internal queue has rearched it's threshold.
ID
17675
Severity
MAJOR
Category
BILL
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CsCcm Application internal queue has rearched its threshold.
Corrective Action
If alarm does not clear, try restarting the CsCcm Application on the stated SAM node.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-428 5060 WCS
3HP700097ATDSMZZA
Alarms 17803 UNC MAX MS REACHED
....................................................................................................................................................................................................................................
17803 UNC MAX MS REACHED

Example
-
Information
Maximum number of mobiles reached
ID
17803
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Reached maximum number of tcp sockets limit reached on IPM
Corrective Action
1. Configured UNC with larger number of mobiles under System Parameters UNC
Manager. 2. User needs to manually clear the alarm
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-429
3HP700097ATDSMZZA
Alarms 17805 UNC URRCM NO MEMORY
....................................................................................................................................................................................................................................
17805 UNC URRCM NO MEMORY

Example
-
Information
UrrCm is out of pre-allocated memory
ID
17805
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
UrrCm is out of pre-allocated memory
Corrective Action
1. Increase UrrCm pre-allocated memory by configuring UNC with larger number of
mobiles under System Parameters UNC Manager. 2. User needs to manually clear the
alarm
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-430 5060 WCS
3HP700097ATDSMZZA
Alarms 17807 UNC URRCM NO TIMER
....................................................................................................................................................................................................................................
17807 UNC URRCM NO TIMER

Example
-
Information
UrrCm is out of timer
ID
17807
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
UrrCm is out of timer
Corrective Action
1. Increase number of UrrCm timers under System Parameters UNC Manager
NumUrrCmTimers. 2. Alarm needs to be cleared manually
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-431
3HP700097ATDSMZZA
Alarms 17811 UNC BAD UMA REG CGI
....................................................................................................................................................................................................................................
17811 UNC BAD UMA REG CGI

Example
-
Information
LAC of UMA Registration CGI not matched with unique UNC LAC
ID
17811
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mismatch of LAC of UMA Registration CGI (configured under System Parameters UNC
Manager) with unique UNC LAC (configured System Parameters General UNC LAC)
Corrective Action
Make sure LAC of UMA Registration CGI matches with unique UNC LAC
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-432 5060 WCS
3HP700097ATDSMZZA
Alarms 17813 UNC NO UNC MCC MNC
....................................................................................................................................................................................................................................
17813 UNC NO UNC MCC MNC

Example
-
Information
No UNC MCC/MNC configured
ID
17813
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
No UNC MCC/MNC configured
Corrective Action
Configure a UNC MCC/MNC under Office Parameters>UMA>MSC UNC MCC and
MNC
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-433
3HP700097ATDSMZZA
Alarms 17818 UNC URRP NO MEMORY
....................................................................................................................................................................................................................................
17818 UNC URRP NO MEMORY

Example
-
Information
UrrP is out of pre-allocated memory
ID
17818
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
UrrP is out of pre-allocated memory
Corrective Action
Check UrrP pre-allocated memory configuration parameter and adjust it. Either clean up
memory using Audit Diagnostic command or restart UrrP on CCM card
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-434 5060 WCS
3HP700097ATDSMZZA
Alarms 17820 UNC URRP ALLOCATE ID FAILED
....................................................................................................................................................................................................................................
17820 UNC URRP ALLOCATE ID FAILED

Example
-
Information
UrrP failed to allocate an ID
ID
17820
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
UrrP failed to allocate an ID
Corrective Action
Either clean up ids using Audit Diagnostic command or restart UrrP on the affected CCM
card
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-435
3HP700097ATDSMZZA
Alarms 17831 SMLC NO TIMER
....................................................................................................................................................................................................................................
17831 SMLC NO TIMER

Example
-
Information
SMLC is out of timer
ID
17831
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is due to an internal software failure that causes timer blocks to be lost
Corrective Action
1. This requires software analysis-correction. Report the problem to Alcatel-Lucent and
provide all the logs on the System particularly SMLC related logs. 2. Alarm needs to be
cleared manually.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-436 5060 WCS
3HP700097ATDSMZZA
Alarms 17833 SMLC NO MEMORY
....................................................................................................................................................................................................................................
17833 SMLC NO MEMORY

Example
-
Information
SMLC is out of pre-allocated memory. SMLC could not acquire a SCCP connection
context block needed to process a PLRQ message
ID
17833
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is due to an internal software failure that causes the context blocks to be lost
Corrective Action
cleared manually.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-437
3HP700097ATDSMZZA
Alarms 17835 SMLC NO SCCP ID
....................................................................................................................................................................................................................................
17835 SMLC NO SCCP ID

Example
-
Information
SMLC is out of pre-allocated SCCP connection ID
ID
17835
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is due to an internal software failure
Corrective Action
cleared manually.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-438 5060 WCS
3HP700097ATDSMZZA
Alarms 17838 NO UNC RADIO NTWK
....................................................................................................................................................................................................................................
17838 NO UNC RADIO NTWK

Example
Information
No MSC UNC Radio Network is configured on the UNC.
ID
17838
Severity
Critical
Category
CNFIG
Control
ALARM ON
All UMA MT calls will fail.
Related Alarm
Not applicable.
Probable Cause
• MSC UNC Radio Network not configured on UNC.
• Configuration data lost during ISU.
....................................................................................................................................................................................................................................
5060 WCS 3-439
3HP700097ATDSMZZA
Alarms 17838 NO UNC RADIO NTWK
....................................................................................................................................................................................................................................
Corrective Action
1. Configure MSC UNC Radio Network under
• Office Parameters -> Mobility Config Parameters -> MSC UNC Radio Network.
2. Data fill the MSC UNC Radio Network configuration values. Refer to the site
configuration documentation for the correct values.
• MCC / MNC
• LAC
• Cell Id range
3. Verify that the alarm is cleared after applying the above changes.
Prevention
migrated.
....................................................................................................................................................................................................................................
3-440 5060 WCS
3HP700097ATDSMZZA
Alarms 17840 BAD UMA HANDOVER CGI
....................................................................................................................................................................................................................................
17840 BAD UMA HANDOVER CGI

Example
-
Information
LAC of UMA Handover CGI not matched with unique UNC LAC
ID
17840
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mismatch of LAC of UMA Handover CGI with unique UNC LAC
Corrective Action
Make sure LAC of UMA Handover CGI matches with unique UNC LAC
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-441
3HP700097ATDSMZZA
Alarms 17852 UNC DNS TIMEOUT
....................................................................................................................................................................................................................................
17852 UNC DNS TIMEOUT

Example
-
Information
DNS server did not respond to inverse DNS query
ID
17852
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DNS server down or IP network problem
Corrective Action
1. Verify DNS server
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-442 5060 WCS
3HP700097ATDSMZZA
Alarms 17854 UNC FQDN EMPTY
....................................................................................................................................................................................................................................
17854 UNC FQDN EMPTY

Example
-
Information
Response from DNS server contains no FQDN for UNC node
ID
17854
Severity
MINOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DNS server is not provisioned with data for this UNC node
Corrective Action
Verify provisioned data in DNS server
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-443
3HP700097ATDSMZZA
Alarms 17859 UNC GGW PROT VERS MISMATCH
....................................................................................................................................................................................................................................
17859 UNC GGW PROT VERS MISMATCH

Example
-
Information
GGW Protocol version is different
ID
17859
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mismatch protocol version number
Corrective Action
Modify protocol version for GGW Pilot
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-444 5060 WCS
3HP700097ATDSMZZA
Alarms 17861 UNC NO PLMN LIST DEFINED
....................................................................................................................................................................................................................................
17861 UNC NO PLMN LIST DEFINED

Example
-
Information
No PLMN list is defined
ID
17861
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
PLMN list not defined
Corrective Action
Add new PLMN list
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-445
3HP700097ATDSMZZA
Alarms 17901 AC VERS MISMATCH ON
....................................................................................................................................................................................................................................
17901 AC VERS MISMATCH ON

Example
-
Information
MAP AC Version mismatch for one network node.
ID
17901
Severity
MINOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The error code data word gives the cause.
Corrective Action
None.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-446 5060 WCS
3HP700097ATDSMZZA
Alarms 17903 EVT_ERR_CDR_FILE_MOVED
....................................................................................................................................................................................................................................
17903 EVT_ERR_CDR_FILE_MOVED
Example
Information
This alarm is raised to inform the user that a CDR file cannot be processed by the WCS
and requires user attention for further action. This occurs when the WCS (CsCCm)
determines that the file is invalid, or has expired. The CDR file is moved to the error
directory.
The error log location is /space/billing/err
Long file name
The alarm is manually cleared with event 17904 EVT_ERR_CDR_FILE_MOVED-
_CLEAR
ID
17903
Severity
Minor
Category
BILL
Control
ALARM ON
-
Related Alarm
17904 EVT_ERR_CDR_FILE_MOVED_CLEAR
....................................................................................................................................................................................................................................
5060 WCS 3-447
3HP700097ATDSMZZA
Alarms 17903 EVT_ERR_CDR_FILE_MOVED
....................................................................................................................................................................................................................................
Probable Cause
• CDR file is not able to be transferred to the billing server within the provisioned time
period.
• The file is determined by CsCcm to be an invalid CDR file.
• CsCcm cannot find the corresonding entry in the database.
Corrective Action
1. Check if the CDR file was transferred.
In WEM Accounting->Operation Distribution->Voice File List
If not transferred, use customer specific procedure to transfer the billing file.
2. Clear the alarm manually after processing the file.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-448 5060 WCS
3HP700097ATDSMZZA
Alarms 17905 HOSTZONE HW ALARM
....................................................................................................................................................................................................................................
17905 HOSTZONE HW ALARM

Example
Information
An Error occurred in a Host OS (ATCA Molene) or T2000 global zone (Netra-based). A
common HwMonitor process runs on both platforms which monitors system resources
including CPU, memory, disk, and network interfaces. For T2000 platform, this
HwMonitor also detects hardware alarms such as fan, power supply, temperature, and
battery. For ATCA, there are new hardware alarms defined and they are reported by Shelf
Manager. These alarms include SensorNotification, ResourceNotification,
OEMNotification, HotSwapNotification, and other ATCA hardware-specific alarms. See
Alarm Guide for full listing of ATCA hardware alarms.
• DW1 – T2000NodeName
• DW2 – T2000ResrcId
• DW3 – T2000MiscInfo
This alarm is generated from the HwMonitor process running in the global zone of a
T2000 Netra system or ATCA Host OS. The HwMonitor process monitors the whole
system which hosts multiple nodes. For T2000 Netra system, this would be multiple
CCM nodes in local zones. For ATCA Molene system, this would be multiple CCM nodes
running in guest OS or Virtual Machines (VM).
This alarm is raised for several error conditions which may occur with monitored
resources. The resource which triggered the alarm is identified in the T2000ResrcId DW.
Note: The resource in error may affect all the running cards (local zones) on the
system.
The HostResrcId DW reports a unique resource which triggered the alarm. There can be
multiple alarms generated for the same global zone if multiple resources are in error
condition.
The resources listed below correspond to HostResrcId in the alarm:
ALOM FAN:
ALOM FAN FT0 F0 =1,
ALOM FAN FT0 F1 =2,
ALOM FAN FT0 F2 =3,
ALOM FAN FT1 F0 =4,
....................................................................................................................................................................................................................................
5060 WCS 3-449
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
ALOM FAN FT1 F1 =5,
ALOM Power Supply Fan:
ALOM FAN PS0 F0=6,
ALOM FAN PS1 F0=7,
ALOM Temperature:
ALOM TEMP PDB T AMB=8,
ALOM TEMP ADT7462 AMB=9,
ALOM TEMP MB T AMB=10,
ALOM TEMP MB CMP0 T TCORE=11,
ALOM TEMP MB CMP0 T BCORE=12,
ALOM TEMP IOBD IOB TCORE=13,
ALOM TEMP IOBD T AMB=14,
ALOM FRU Power Supply:
ALOM FRU PS0=15,
ALOM FRU PS1=16,
All ALOM-reported alarms indicate hardware failures of various fans, power supplies,
sensors, and temperature thresholds of internal components of SUN Netra-based servers.
All such failures should be reported to operations support for further analysis. In addition,
it is recommended to get hardware diagnostic output with the following command:
prtdiag –v
This output will report that the status is complete which will enable support for hardware
modules which are in need of replacement.
System CPU Usage:
RESRC CPU USAGE=17,
Alarm indicates that system wide CPU consumption is high. Alarm will provide the CPU
usage in the HostMiscInfo dataword of alarm.
Check whether some process is taking unusual high CPU usage in HostNode (top
command can be used to check the CPU usage of various process). Try to recover by
terminating the process. This alarm could also be raised if module/node (that is CCM etc)
running inside HostNode is experiencing high CPU usage due to WCS application or
some other process. Hence, while analyzing this alarm, operator should also check the
CPU usage of process running in node inside HostNode.
If none of the process or application is showing high CPU usage, then reduce traffic on
the card/system to correct the overload condition.
System Memory Usage (SWAP):
RESRC MEM USAGE=18,
Check the swap usage swapon –s for Linux and swap –s for Netra to check swap
partition existence and swap usage. Check the memory usage of process using top
command. Also, check for disk related issue which may impact swap space.
Reduce traffic on the card/system to correct the overload condition.
....................................................................................................................................................................................................................................
3-450 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
System Disc Usage:
DISK CAP HIGH USAGE WARNING=19,
DISK CAP HIGH USAGE CRITICAL=20,
System Disk Error:
DISK FAIL NO DEVICE=21,
DISK FAIL NOT READY=22,
DISK FAIL ILLEGAL REQUEST=23,
DISK FAIL MEDIA ERROR=24,
DISK FAIL RECOVER ERROR=25,
DISK FAIL PREDICT ERROR=26,
Disk Fail No Device: There is no such device. In case of a removable device, it may have
been ejected.
Disk Fail Not Ready: The drive is present but not fully initialized or ready for request.
Disk Fail Media Error: The drive is present and ready but has encountered an actual
hardware error.
Disk Fail Illegal Request: This is a soft error that device cannot carry out requested
read/write operation. Illegal request can be caused by software fault, but it can also
indicate that disk is in degraded state and is unable to process request. Careful attention
and examination of disk status needs to be followed when this error occurs.
Disk Fail Recover Error: The drive returned error code to indicate that the last command
completed successfully but some recovery action had to be taken by the drive. This is also
treated as a soft error.
Disk Fail Predict Error: The drive returned error code indicating that the drive has
exceeded its predictive failure threshold. This is treated as a soft error.
Use the smartctl command to determine disk health status. The alarm includes disk
device name which is needed argument for smartctl command.
Solaris:
smartctl --scan: Scan system for all disk devices
smartctl –a /dev/rdsk/c0t1d0s0: Show detailed disk health status
iostat –En: Also, prints disk failure statistics as additional tool
Linux:
smartctl –a /dev/sda6
The snippet for smartctl output which shows disk in good health is as follows:
SMART Health Status: OK
Error counter log:
Errors Corrected by Total Correction
Gigabytes Total
ECC rereads/ errors algorithm
processed uncorrected
....................................................................................................................................................................................................................................
5060 WCS 3-451
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
fast | delayed rewrites corrected invocations [10^9
bytes] errors
read: 150152147 37 0 150154445 150154445
236.242 0
write: 0 0 0 0 0
6154.840 0
The snippet of smartctl output which shows disk in need of replacement is as follows:
SMART Health Status: FAILURE PREDICTION THRESHOLD EXCEEDED [asc=5d,
ascq=0]
Error counter log:
Errors Corrected by Total Correction
Gigabytes Total
ECC rereads/ errors algorithm
processed uncorrected
fast | delayed rewrites corrected invocations [10^9
bytes] errors
read: 150152147 2298 0 150154445 150154460
236.242 16
write: 0 0 0 0 0
6154.840 0
Network Interface:
INF IF DOWN=27,
INF IF UP=28,
Note: For T2000 network, interface represents the uplink interface while for Molene
node network, interface represents the slave interface (Example: eth0) of bond
interface.
The network interface of the HostNode/Global zone is down. Information about
network interface will be provided in the HostMiscInfo dataword of alarm.
Check the network cabling and connectivity. Also, check the interface configuration if
the alarm was raised as a consequence of some interface configuration of HW change.
Network Uplink Interface:
INF IF UPLINK CLEAR=29,
INF IF UPLINK DOWN=30,
Slave interface of the uplink interface is down. The information of slave interface (bge0)
will be provided in the HostMiscInfo dataword of alarm. Check the cabling / connectivity
with connected node.
INF IF FAILOVER DETECTED=31
Primary slave of uplink interface is either down or not accessible. The secondary slave
interface will become active. Check the cabling/connectivity with connected node.
For Molene, see the resource ID INF_BONDING_FAILOVER_DETECTED
Bonding:
INF_BONDING_FAILOVER_DETECTED=36
....................................................................................................................................................................................................................................
3-452 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Primary slave of bond interface is down or not accessible. The secondary slave interface
will become active. Check the cabling / connectivity with connected node.
System Controller Battery Voltage Sensor:
VOLT_SC_BAT=37
Replace the battery. This resource is valid for Netra based system only.
ID
17905
Severity
Major
Category
PLAT
Control
Alarm On
Service impact: No
Billing impact: No
Related Alarm
Not applicable.
Probable Cause
• ALOM has one of the following failures: power supply, memory module, fan or high
temperature.
• System disk usage is high or a disk failure occurred.
• System CPU or memory usage is high.
• System network interface is down.
• System network uplink interface is down.
....................................................................................................................................................................................................................................
5060 WCS 3-453
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Corrective Action
1. Identify the T2000 node (T2000NodeName) and affected resource (T2000ResrcId).
2. Take corrective action based on the resource type:
If Then
ALOM Fan: For this issue the unit (Netra/T2000) should be replaced.
This is not a field repairable item, please contact support
center.
ALOM Power Supply Fan: Replace power supply.
ALOM FRU Power Supply:
ALOM Temperature: Check site environmental conditions (air flow, A/C, etc.).
Also check filters on all units and anything that might be
blocking airflow to the unit. If this is the only unit with the
issue, check fans and filters.
System CPU Usage: Reduce traffic on the card/system to correct the overload
System Memory Usage: condition.
System Disc Usage:

System Disk Error: Replace hard drive.
Network Interface: Check network cabling, connectivity, etc.
Network Uplink Interface:
3. If the steps above do not solve the problem, escalate to the next level support.
Prevention
Verify HW resources, Network/uplink interface connectivity are functional during
installation and staging of T2000 WCS cards.
....................................................................................................................................................................................................................................
3-454 5060 WCS
3HP700097ATDSMZZA
Alarms 17910 HON HIGH WATERMARK
....................................................................................................................................................................................................................................
17910 HON HIGH WATERMARK

Example
Information
An assigned HandOver Number (HON) falls within a range which is provisioned at the
WEM. This alarm alerts that this resource has reached a high watermark usage level (as a
percentage). The HON high watermark is a parameter defined as HONHighWaterMark in
the configparams table. This parameter has a default value and is dynamically adjustable.
• AppMgrId: This object indicates the process type
• HonThreshold: Current HON-only Threshold in percentage
• MsrnPoolId: MSRN Pool ID
• HonResourceId: HON resource ID
ID
17910
Severity
MINOR
Category
RESC
Control
Alarm On
Since the high watermark threshold is not 100 percent, there are still available resources.
Thus, not impact to services.
Related Alarm
EVT_HON_HIGH_WATERMARK_CLEAR (this clear alarm indicates the HON low
watermark threshold has been met).
....................................................................................................................................................................................................................................
5060 WCS 3-455
3HP700097ATDSMZZA
Alarms 17910 HON HIGH WATERMARK
....................................................................................................................................................................................................................................
Probable Cause
Not enough HON ranges configured or a congestion event is resulting in resource
exhaustion.
Corrective Action
Add more HON ranges.
Office parameters > Mobility Config parameters > MSRN-HON Distribution
Prevention
Provision sufficient HON ranges based on site traffic engineering.
....................................................................................................................................................................................................................................
3-456 5060 WCS
3HP700097ATDSMZZA
Alarms 17912 ERR LOG KERNEL
....................................................................................................................................................................................................................................
17912 ERR LOG KERNEL

Example
-
Information
A kernel error was detected in the system logs
ID
17912
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
An error issued by the system Kernel was detected in the logs.
Corrective Action
Check the logs located under /var/adm for the error details
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-457
3HP700097ATDSMZZA
Alarms 17914 ERR LOG KERNEL PANIC
....................................................................................................................................................................................................................................
17914 ERR LOG KERNEL PANIC

Example
-
Information
A kernel panic was detected in the system logs
ID
17914
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
An Kernel Panic was issued by the system Kernel. This was detected in the system logs.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-458 5060 WCS
3HP700097ATDSMZZA
Alarms 17916 MSC NO UNC LACCELL TIMEZONE
....................................................................................................................................................................................................................................
17916 MSC NO UNC LACCELL TIMEZONE

Example
-
Information
No Entry configured in MSC UNC LAC CELL TIMEZONE table
ID
17916
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
No Entry configured in MSC UNC LAC CELL TIMEZONE table
Corrective Action
Configure a record in MSC UNC LAC CELL TIMEZONE table
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-459
3HP700097ATDSMZZA
Alarms 17918 ERR NTP OUT OF SYNC
....................................................................................................................................................................................................................................
17918 ERR NTP OUT OF SYNC

Example
Information
This alarm is raised when the Local time is out of sync with NTP server. The local time
needs to be resynched with the remote NTP server.
The WCS periodically checks for time out of sync (every 7 minutes).
This alarm is cleared by event 17919 ERR NTP OUT OF SYNC CLEAR
ID
17918
Severity
MAJOR
Category
PLAT
Control
Alarm On
Not applicable.
Related Alarm
“20028 EVT_SYS_NTP_SYNC_FAILURE” (p. 3-645)
Probable Cause
Not applicable.
Corrective Action
1. See the 5060 WCS Product Hardware and Software Maintenance Guide for the
procedure to check the NTP configuration.
....................................................................................................................................................................................................................................
3-460 5060 WCS
3HP700097ATDSMZZA
Alarms 17918 ERR NTP OUT OF SYNC
....................................................................................................................................................................................................................................
Prevention
• See the 5060 WCS Product Hardware and Software Maintenance Guide for regular
maintenance procedures.
....................................................................................................................................................................................................................................
5060 WCS 3-461
3HP700097ATDSMZZA
Alarms 18004 MSF NODE OOS
....................................................................................................................................................................................................................................
18004 MSF NODE OOS

Example
-
Information
This MSF Node is going to be OOS.
ID
18004
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Per operator's request.
Corrective Action
check the MGW connectivity and PAC card status. If everything is ok contact next level
support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-462 5060 WCS
3HP700097ATDSMZZA
Alarms 18006 MTP3 MEM RESOURCE LEAK
....................................................................................................................................................................................................................................
18006 MTP3 MEM RESOURCE LEAK

Example
Information
MTP3 memory usage reached the critical threshold of 70% of maximum available
memory for a memory bucket.
The alarm datawords include the WSS card (node) number and memory utilization by
several memory buckets. The SgwMtp3 ID is used internally.
ID
18006
Severity
Critical
Category
SGW
Control
ALARM ON
Call handling capacity will decrease as the memory usage increases.
Related Alarm
Not applicable.
Probable Cause
• Software memory leak
• High system traffic
Corrective Action
1. Collect diagnostic information and escalate to next level of support.
....................................................................................................................................................................................................................................
5060 WCS 3-463
3HP700097ATDSMZZA
Alarms 18006 MTP3 MEM RESOURCE LEAK
....................................................................................................................................................................................................................................
Collect diagnostic information using the following steps:
a. From WEM, go to Tools->Diagnostic Request.
b. Select application ID SGW_MTP3_ID, card type SIM.
c. Enter the card number reported by the alarm in the Node ID field.
d. Enter “gen” in the APPL SPECIFIC field.
e. Click Run/Send.
This diagnostic reports memory usage like:
=============== Trillium Memory Tracing ==============
Bucket info for #1 num blocks = 110000 size=80 allocated=83083
Bucket info for #2 num blocks = 110000 size=640 allocated=4543
_
Compare the memory usage reported by the diagnostics with the values shown in the
alarm details to see if bucket utilization is increasing.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-464 5060 WCS
3HP700097ATDSMZZA
Alarms 18008 SSN OOS
....................................................................................................................................................................................................................................
18008 SSN OOS

Example
-
Information
SSN out of service
ID
18008
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
see the field of cause.
Corrective Action
take different action according different cause
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-465
3HP700097ATDSMZZA
Alarms 18012 MTP3 STATE T4 CORRECTION PRESP3
....................................................................................................................................................................................................................................
18012 MTP3 STATE T4 CORRECTION PRESP3

Example
Information
This alarm is raised when the T4 Guard Timer expires, indicating that the MTP3 timer T4
was not received or correctly processed.
The T4 timer is used during the SS7 link change over procedure. It monitors the change
back acknowledgement for the failed link.
The T4 Guard Timer has a duration of 100 msecs greater than the T4 timer duration. It is
started and running in parallel with the T4 timer when the first attempt to change back to
the failed link. On expiry, the state of the T4 timer is corrected and the second attempt of
change back procedure is started.
• Mtp3LinkSetId
• Mtp3LinkId
• SLC
• dpcId
• Mtp3StatecorrectionT4
ID
18012
Severity
Major
Category
SGW
Control
Alarm On
Messages will be queued and may cause a memory alarm before the queue is cleared.
....................................................................................................................................................................................................................................
3-466 5060 WCS
3HP700097ATDSMZZA
Alarms 18012 MTP3 STATE T4 CORRECTION PRESP3
....................................................................................................................................................................................................................................
Related Alarm
“18006 MTP3 MEM RESOURCE LEAK” (p. 3-463)
Probable Cause
• A T4 State mismatch has been detected.
• The link bounces frequently.
Corrective Action
No corrective action is required. The call server automatically corrects the T4 timer state
and re-initiates the change back procedure.
Prevention
• Ensure links are operational (hardware, IP connectivity).
....................................................................................................................................................................................................................................
5060 WCS 3-467
3HP700097ATDSMZZA
Alarms 18021 OMNI CHASSIS TRAPS ALERT
....................................................................................................................................................................................................................................
18021 OMNI CHASSIS TRAPS ALERT

Example
-
Information
A notification that some change has occurred in the intra-connect Omni switch.
ID
18021
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Some change has occurred in the intra-connect Omni switch
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-468 5060 WCS
3HP700097ATDSMZZA
Alarms 18022 GEN MG DBF FILES FAILED PRESP3
....................................................................................................................................................................................................................................
18022 GEN MG DBF FILES FAILED PRESP3

Example
Information
This alarm indicates that there is a problem with generating or accessing the media
gateway DBF files. The call server generates the Media Gateway database files when the
BootLoader initiates the request via the SAM.
This is applicable to CM cards on 7540 WMG and PAC cards on the 7549 WMG.
• MSF Node ID
• Error code from Unix
ID
18022
Severity
Major
Category
CNFIG
Control
Alarm On
This may be service impacting. The DBF files are required for proper operation of the
MGW.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-469
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
One of the following could be the probable cause for this alarm:
• DBF checksum mismatch
• Unable to run /opt/Spatial/msc/active/tools/OamMsfDbTransformerVoice
• “Database File” on the WEM is empty or wrong filename
• “Software File” on the WEM is empty or wrong filename
• Unable to update MsfDbControlFile.txt file
• IP connectivity issue
Corrective Action
1. Login to the SAM node through SSH or terminal server.
2. Verify that proper permissions are available for OamMsfDbTransformerVoice
executable. The executable file located at /opt/Spatial/msc/active/tools for a normal
release; /opt/Spatial/msc/active/patch for a patch release.
If then
file is executable, goto next step.
file is not executable, perform chmod +x<filename>; then go to step 3.
3. Verify that Database File on the WEM screen entered as: MsfDbControlFile.txt (case
sensitive).
MGW->Slots->CM Card/PAC Card->Software Release.
If then
successful, goto next step.
failed, Enter the database file name as: MsfDbControlFile.txt on the
WEM.
4. Verify that Software File on the WEM screen entered as: MsfSwControlFile.txt (case
sensitive).
MGW->Slots->CM Card/PAC Card->Software Release.
If then
successful, go to next step.
failed, Enter the software file name as: MsfSwControlFile.txt on the
WEM.
....................................................................................................................................................................................................................................
3-470 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
5. Check whether alarm 18036 is active. If so, follow the troubleshooting steps for that
alarm.
6. If the problem persists, escalate to the next level support.
Prevention
• Ensure that proper permissions are given to the files required for DBF generation as
outlined in the probable causes.
• Ensure proper database and software filename.
• Make sure that Database Filename and Software Filename on the WEM screen
(MGW->Slots->CM Card/PAC Card->Software Release tab).
....................................................................................................................................................................................................................................
5060 WCS 3-471
3HP700097ATDSMZZA
Alarms 18038 ERROR LOG KERNEL
....................................................................................................................................................................................................................................
18038 ERROR LOG KERNEL

Example
Information
A kernel error is detected in the system OS logs.
ID
18038
Severity
Critical
Category
PLAT
Control
ALARM ON
Kernel errors impact a node and could cause that node to go out of service or an OS
restart.
System impact: No
Billing impact: No
Related Alarm
“15814 EVT_REPLICATION_HALTED” (p. 3-311) (only for SAM, CCM and DDMs)
....................................................................................................................................................................................................................................
3-472 5060 WCS
3HP700097ATDSMZZA
Alarms 18038 ERROR LOG KERNEL
....................................................................................................................................................................................................................................
Probable Cause
An error issued by the system Kernel was detected in the system OS logs. List of errors
are:
bad trap error, bad address error, bad module error, exec format error, kernel read error,
illegal instruction error, hardware error, device error, media error, fatal error, pci bus
error, parity error.
Corrective Action
1. Identify the alarm card from the alarm data.
2. Execute ‘ping’ command from SAM node to the alarm card.
If then
‘ping’ is not successful, a. determine whether it is a cPCI or Netra card.
(i) If it is cPCI card then power off and on from
AIM (see the procedure in Appendix A, “Alarms
(ii) If it is Netra card then power off and on from
b. proceed to the following action (a).
‘ping’ is successful, a. login to the node through SSH or terminal server.
b. run the command: ptree to see whether the
applications coming up. If they are not coming up,
then lock and unlock the node from WEM or use
‘waitForExes’ command.
c. make sure that the operational state is enabled and
admin state is unlocked for the concerned node.
d. proceed to step 3.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-473
3HP700097ATDSMZZA
Alarms 18040 ERROR LOG KERNEL PANIC
....................................................................................................................................................................................................................................
18040 ERROR LOG KERNEL PANIC

Example
Information
A kernel panic error is detected in the system OS logs.
ID
18040
Severity
Critical
Category
PLAT
Control
ALARM ON
restart.
System impact: No
Billing impact: No
Related Alarm
....................................................................................................................................................................................................................................
3-474 5060 WCS
3HP700097ATDSMZZA
Alarms 18040 ERROR LOG KERNEL PANIC
....................................................................................................................................................................................................................................
Probable Cause
An Kernel Panic was issued by the system Kernel. This was detected in the system logs.
It normally indicates faulty hardware (cpu, disk, or memory).
For more information on this error, please refer to this webpage: http://www.
adminschoice.com/docs/solaris_error_messages_abcd.htm
Corrective Action
If then
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-475
3HP700097ATDSMZZA
Alarms 18042 ERROR LOG KERNEL DISK ERR
....................................................................................................................................................................................................................................
18042 ERROR LOG KERNEL DISK ERR

Example
Information
A kernel level disk error is detected in the system OS logs.
ID
18042
Severity
Critical
Category
PLAT
Control
ALARM ON
restart.
System impact: No
Billing impact: No
Related Alarm
....................................................................................................................................................................................................................................
3-476 5060 WCS
3HP700097ATDSMZZA
Alarms 18042 ERROR LOG KERNEL DISK ERR
....................................................................................................................................................................................................................................
Probable Cause
An Kernel level Disk Error was issued by the system Kernel. This was detected in the
system logs. List of disk errors:
disk failure, no space left on device, io error.
For more information of the above errors, please refer to this webpage:
http://www.adminschoice.com/docs/solaris_error_messages_abcd.htm
Corrective Action
If then
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-477
3HP700097ATDSMZZA
Alarms 18044 ERROR LOG KERNEL MEM ERR
....................................................................................................................................................................................................................................
18044 ERROR LOG KERNEL MEM ERR

Example
Information
A kernel level memory error is detected in the system OS logs.
ID
18044
Severity
Critical
Category
PLAT
Control
ALARM ON
restart.
System impact: No
Billing impact: No
Related Alarm
....................................................................................................................................................................................................................................
3-478 5060 WCS
3HP700097ATDSMZZA
Alarms 18044 ERROR LOG KERNEL MEM ERR
....................................................................................................................................................................................................................................
Probable Cause
A Kernel level Memory Error was issued by the system Kernel. This was detected in the
system logs. List of memory errors:
memory error, memory leak, no buffer space available, out of memory, swap space limit,
correctable memory error, un correctable memory error.
For more information of the above errors, please refer to this webpage:
http://www.adminschoice.com/docs/solaris_error_messages_abcd.htm
Corrective Action
If then
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-479
3HP700097ATDSMZZA
Alarms 18046 ERR LOG KERNEL NTP ERR
....................................................................................................................................................................................................................................
18046 ERR LOG KERNEL NTP ERR

Example
-
Information
An ntp error was detected in the system logs
ID
18046
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
An NTP Error was detected. This was seen in the system logs.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-480 5060 WCS
3HP700097ATDSMZZA
Alarms 18048 ERR LOG KERNEL FILE ERR
....................................................................................................................................................................................................................................
18048 ERR LOG KERNEL FILE ERR

Example
-
Information
An file error was detected in the system logs
ID
18048
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A File Error was detected in the system logs.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-481
3HP700097ATDSMZZA
Alarms 18050 MSC NO UNC TIMEZONE
....................................................................................................................................................................................................................................
18050 MSC NO UNC TIMEZONE

Example
Information
This alarm is raised when the UNC Time Zone parameters are not configured.
The Time Zone parameters provide LAC/cell latitude and longitude information.
This information is used for Billing CGI LAC/Cell values for mobiles which register
without a GSM CGI.
The information is checked during UNC (UrrCm) initialization, in the MSC_UNC_TIM-
EZONE_Config table.
This dataword is reported:
• MSC Node ID (Protected IPM Node ID).
ID
18050
Severity
Minor
Category
CNFIG
Control
ALARM ON
For mobiles that register without a GSM CGI, the call Billing CGI LAC/Cell values
would not correlate to their real location; instead the LAC/Cell values are derived from
UmaDb configuration. If entries are configured in the MSC_UNC_TIMEZONE_Config
table, then LAC/Cell values are derived using the entries from the MSC_UNC_TIM-
EZONE_Config corresponding to the location of the mobile.
....................................................................................................................................................................................................................................
3-482 5060 WCS
3HP700097ATDSMZZA
Alarms 18050 MSC NO UNC TIMEZONE
....................................................................................................................................................................................................................................
Related Alarm
Not applicable.
Probable Cause
• The UNC Time Zone parameters are not configured in the MSC_UNC_TIM-
EZONE_Config table.
Corrective Action
From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC
Time Zone. Configure the UNC time zone in the MSC_UNC_TIMEZONE_Config table.
Prevention
• Configure entries in the MSC_UNC_TIMEZONE_Config table through patching
scripts or through model bulk file.
• Manually configure entries in the MSC_UNC_TIMEZONE_config table through
WEM.
....................................................................................................................................................................................................................................
5060 WCS 3-483
3HP700097ATDSMZZA
Alarms 18051 BSS RNC OVERLOAD
....................................................................................................................................................................................................................................
18051 BSS RNC OVERLOAD

Example
-
Information
A-Interface BSS Overload Msg
ID
18051
Severity
MAJOR
Category
OVLD
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
BSS is overloaded
Corrective Action
MM should discard Messages according to the threshold received in Throttle threshold
dataword
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-484 5060 WCS
3HP700097ATDSMZZA
Alarms 18094 OMNI ALA STACK MGR NEIGHBOR CHANGE NO LOOP
....................................................................................................................................................................................................................................
18094 OMNI ALA STACK MGR NEIGHBOR CHANGE NO LOOP

Example
-
Information
Indicate the stack of intra-connect Omni swtich is not in loop.
ID
18094
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Either the stack cable is disconnected or a switch connected to the stack cable is powered
down.
Corrective Action
Examine the stack cable connection and the power of the Omni switch connected to the
stack cable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-485
3HP700097ATDSMZZA
Alarms 18099 RAN RESET SERVICE OUTAGE ALARM
....................................................................................................................................................................................................................................
18099 RAN RESET SERVICE OUTAGE ALARM

Example
Information
This alarm is raised when a RANAP/BSSAP RESET was sent from the WSS to the
RNC/BSC. Resources necessary for establishing calls are not available until the
RNC/BSC acknowledges the RESET message to the WSS.
• DW1: mscTrapObjNetworkId Signalling Gateway Network Type
• DW2: mscTrapObjDpcId SS7 DPC of the RNC/BSC
• DW3: mscTrapObjRanResrcId RAN Resource Id
ID
18099
Severity
MAJOR
Category
NTWK
Control
Alarm On
Facility Manager: The RNC/BSC resources (circuits) will not be available until the
RESET message is acknowledged by the RNC/BSC.
Related Alarm
18100: RAN RESET SERVICE OUTAGE ALARM CLEAR
....................................................................................................................................................................................................................................
3-486 5060 WCS
3HP700097ATDSMZZA
Alarms 18099 RAN RESET SERVICE OUTAGE ALARM
....................................................................................................................................................................................................................................
Probable Cause
• DPC resume after pause
• User action
Corrective Action
1. Wait for RNC/DPC to acknowledge (2~3 minutes).
2. User can try manually resetting again – RNC/BSC may acknowledge this time.
3. From WEM, Office Parameters > Mobility Config Parameters > RAN or BSS Entity
> Right Click > Operation > RAN/BSS Reset.
4. If possible, send a RESET from RNC/BSC towards WSS to clear the alarm.
5. Contact next level of support if problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-487
3HP700097ATDSMZZA
Alarms 18105 UPLINK IP FAILOVER
....................................................................................................................................................................................................................................
18105 UPLINK IP FAILOVER

Example
-
Information
Ip Uplink switch
ID
18105
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
IP Uplink Switch
Corrective Action
This alarm should be manually cleared by users
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-488 5060 WCS
3HP700097ATDSMZZA
Alarms 18111 MTP3 LNKSET TREC EXPIRED
....................................................................................................................................................................................................................................
18111 MTP3 LNKSET TREC EXPIRED

Example
-
Information
Mtp3 Linkset Audit Recovery operation failed.
ID
18111
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mtp3 Linkset Audit Recovery did not successfully complete.
Corrective Action
If this error is seen multiple times, please consult remote administrator
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-489
3HP700097ATDSMZZA
Alarms 18112 MTP3 RTE TREC EXPIRED
....................................................................................................................................................................................................................................
18112 MTP3 RTE TREC EXPIRED

Example
-
Information
Mtp3 Route Audit Recovery operation failed.
ID
18112
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Mtp3 Route Audit Recovery did not successfully complete.
Corrective Action
If this error is seen multiple times, please consult remote administrator
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-490 5060 WCS
3HP700097ATDSMZZA
Alarms 18114 IP SWITCH DOWN
....................................................................................................................................................................................................................................
18114 IP SWITCH DOWN

Example
-
Information
The SNMP request recognizes a failure in the switch.
ID
18114
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Faulty hardware.
Corrective Action
Examine the switch with Ipaddress provided.This Alarm is to be manually cleared
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-491
3HP700097ATDSMZZA
Alarms 18116 MTP3 LNK TREC EXPIRED
....................................................................................................................................................................................................................................
18116 MTP3 LNK TREC EXPIRED

Example
Information
This alarm is raised when an MTP3 Link Audit Recovery operation failed.
The alarm indicates that there is a data mismatch in the link control block (the data block
containing the link information) between the slave and master copies of MTP3.
A periodic audit by the MTP3 master asks the slave to verify that the link data is correct.
The slave requests a data update if an inconsistency is detected. The alarm is raised if the
slave does not receive the update before the Recovery Timer expires.
The recovery timer duration is 10 seconds (hardcoded).
The alarm returns one data word, which reads “MTP3 Link Timer Recovery Expired”.
This alarm is cleared by event 18117 - MTP3 LNK TREC EXPIRED CLEAR.
ID
18116
Severity
Major
Category
SGW
Control
ALARM ON
Existing and new calls can be affected if call related messages are routed through the
slave node which has a link data inconsistency.
....................................................................................................................................................................................................................................
3-492 5060 WCS
3HP700097ATDSMZZA
Alarms 18116 MTP3 LNK TREC EXPIRED
....................................................................................................................................................................................................................................
Related Alarm
“18112 MTP3 RTE TREC EXPIRED” (p. 3-490)
“18111 MTP3 LNKSET TREC EXPIRED” (p. 3-489)
Probable Cause
• The affected slave node is not able to communicate with the master, due to congestion
or IP related issues (packet loss, routing issues).
• A message processing error occurs.
Corrective Action
1. Check the active SAM local0log for the following error traces:
If then
invalid RT Seq Num, restart the standby (slave) node, ideally during the
maintenance window.
The node ID reporting the invalid sequence number is the
one need to be restarted. For example, from the local0log:
(4:10:54.471 DDM015 SgwMtp3(I) ../
CmSsrvInt.c(871) ERROR - StackError: ent:
021 inst: 000 proc id: 001 file: ../zn_
util.c line: 1186 errcode: 00195 errcls: ERRCLS_
INT_PAR errval: 47375 errdesc:
znValHdrNSetState(). Invalid RT Seq Num))
INTRA_TX_DEST_FULL, check if the congestion is temporary else we may need to
restart the affected node.
The local0log entry include the node ID, for example.
Mar 27 18:43:17 LS_T2000_sam_1_1_1 WssLog:
[ID 655100 local0.debug] 18:43:17.389
DDM057 BsDm(I) ../BsPlMailbox.cc(6851)
ERROR - INTRA_TX_DEST_FULL: BsDm SEND IPC
(cat: 42; id: 2) to MSC-57-WsDDF failed
(would block))
INTER_TX_DEST_FULL, check if the congestion is temporary else we may need to
restart the affected node.
2. Contact the next level support to investigate the cause of congestion.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-493
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
18119 MSC NO UNC LACCELL TIMEZONE

Example
Information
This alarm is reported at UNC (UrrP) startup when the system identifies that no entries
are configured in for the LAC/Cell Time Zone (in the MSC_UNC_LACCELL_TIM-
EZONE_Config table).
The LAC/Cell Time Zone parameters identify the time zone associated with a LAC cell
range. This information is used for Billing CGI LAC/Cell values for mobiles which
register without a GSM CGI.
This alarm returns the following dataword:
• MSC Node ID (Protected CCM Node ID).
ID
18119
Severity
Minor
Category
CNFIG
Control
ALARM ON
The MSC sends time, time zone, and DST (Day Light Saving indication) to mobiles using
the MMInfo DTAP message. If the LAC/Cell Time Zone information is not configured,
then the message going to mobiles will not contain Time Zone and DST information. This
results in UMA mobiles not knowing the current local time.
If entries are configured in the MSC_UNC_LACCELL_TIMEZONE_Config table, then
correct time zone, DST values are derived using the mobile LAC and Cell.
....................................................................................................................................................................................................................................
3-494 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
Not applicable.
Probable Cause
• The UNC LAC/Cell time zone parameters are not configured in the
MSC_UNC_LACCELL_TIMEZONE_Config table.
Corrective Action
From the WEM GUI network tree, navigate to OfficeParameters > UMA > MSC UNC Lac
Cell Time Zone. Configure the UNC LAC/Cell time zone parameters in the
MSC_UNC_LACCELL_TIMEZONE_Config table.
Prevention
• Configure entries in the MSC_UNC_LACCELL_TIMEZONE table through patching
scripts or bulk file upload.
• Manually configure entries in the MSC_UNC_LACCELL_TIMEZONE table through
WEM.
....................................................................................................................................................................................................................................
5060 WCS 3-495
3HP700097ATDSMZZA
Alarms 18126 L2 CAPACITY ALARM RAISE
....................................................................................................................................................................................................................................
18126 L2 CAPACITY ALARM RAISE

Example
Information
The Max Message Capacity (MTP2+SCTP) of SIM has been reached its L2 capacity
threshold.
This alarm is not triggered by M3UA capacity.
The SIM Max Message Capacity is defined by hardware type in these system parameters:
LmaxSimMsgCapacityCPCI, maxSimMsgCapacityNETRA, maxSimMsgCapacityATCA.
Typical values are 3000 msgs/sec for CPCI and 10000 msgs/sec for NETRA/T2k.
The alarm is raised when the number of messages handled by a node exceeds 85% of the
defined value for a period of 1 minute. Note that CPU can still be available on a processor
even if an MTP2 process is overloaded.
The alarm returns these datawords:
• Affected Node;
• L2 Capacity;
• Messages per second (Currently handled).
This alarm is cleared by event 18127 - L2 CAPACITY ALARM CLEAR.
ID
18126
Severity
Major
Category
SGW
Control
ALARM ON
....................................................................................................................................................................................................................................
3-496 5060 WCS
3HP700097ATDSMZZA
Alarms 18126 L2 CAPACITY ALARM RAISE
....................................................................................................................................................................................................................................
This may lead to congestion of the MTP3 link, route and mailbox. It may lead to partial
or complete call failure.
Related Alarm
“18153 SS7 MAILBOX CONG ALARM” (p. 3-516)
Probable Cause
• The SIM is overloaded (too much traffic on the associated BSC/RNC).
• Traffic burst due to remote node restart or other activity (BSC/RNC/STP).
• STP traffic unbalanced due to uneven SLS distribution.
• Traffic exceeds engineered capacity.
Corrective Action
1. Use the nice top UNIX command (or some version of CPU usage command) to
check the SIM CPU utilization rate:
- Check Cpu usage SgwMtp2 and SgwSctp.
If then
remote node is restarting the condition is temporary and normal traffic will resume
(going down and up), when the nodes are stable.
SIM CPU utilization too escalate to Network Engineering team to check for even
high, distribution of links across the SIMs.

Note: You can see the CPU utilization from the WEM for a processor (not individual
process CPU utilization).
From the WEM, select System Status -> WSS Card Status.
Prevention
• The link distribution among the SIMs should be balanced.
• SLS distribution should be balanced across STPs.
....................................................................................................................................................................................................................................
5060 WCS 3-497
3HP700097ATDSMZZA
Alarms 18129 CISCO C2900 RMON IFINPUTERROR
....................................................................................................................................................................................................................................
18129 CISCO C2900 RMON IFINPUTERROR

Example
Information
RMON
Remote Monitoring (RMON) enhances the capabilities provided by SNMP by enabling a
management station to view more information about the node and its interaction with
other nodes.
Overview of RMON
Like SNMP, RMON functionality is used in conjunction with a management station, or a
RMON console and the managed agent. RMON data is stored in tables on the router and
is sent, when requested or when an event is triggered to send a trap, to the RMON
console. It reduces network traffic by minimizing the amount of data needing to be polled
in regular SNMP packets. The RMON engine on a router polls the SNMP MIB variables
locally. There are two thresholds: a rising threshold and a falling threshold. When the
value of the MIB variable crosses a threshold, RMON creates a log entry and sends an
SNMP trap. No more events are generated for that threshold until the opposite threshold
is crossed. If the variable value rises and crosses the rising threshold, an event is
triggered. No more events are triggered until the value falls below the falling threshold.
RMON on Cisco 2950 monitors interface input/output errors (threshold crossing) of all
ports and cpu utilization (threshold crossing) on the switch.
Threshold for this alarm is set via setup scripts on the switch.
This alarm indicates that RMON detected interface input error and Cisco 2950 generated
“rising Alarm” trap to notify the rising threshold crossing for ifInErrors
(1.3.6.1.2.1.2.2.1.14.x) mib object.
• DW1 – CISCO IP – IP address of the Cisco switch
• DW2 – CiscoRmonAlarmCurrvalue - The current value of RMON monitored alarm
object
• DW3 – CiscoRmonAlarmThrshldvalue - The Threshold value of RMON monitored
alarm object
• DW4 - c2900PortIfIndex – Port Number of the Cisco Catalyst 2950
• DW5 – CiscoIfInError - Cisco interface input error
This alarm needs to be manually cleared.
....................................................................................................................................................................................................................................
3-498 5060 WCS
3HP700097ATDSMZZA
Alarms 18129 CISCO C2900 RMON IFINPUTERROR
....................................................................................................................................................................................................................................
ID
18129
Severity
Major
Category
PLAT
Control
ALARM ON
Since interface input errors crossed rising threshold, it could impact the quality of service
for existing and new calls.
Related Alarm
Not applicable.
Probable Cause
• Interface input errors crossed defined rising threshold.
• These errors are generally caused by hardware or cable failure of some type.
Corrective Action
1. Gather alarm information.
2. Follow the detailed troubleshooting steps in the IP Troubleshooting Guide
(3HP700171260RJZZA), section Determine if a Switch is Helathy – CISCO.
3. Escalate to the next level of support if the problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-499
3HP700097ATDSMZZA
Alarms 18130 CISCO C2900 RMON IFOUTPUTERROR
....................................................................................................................................................................................................................................
18130 CISCO C2900 RMON IFOUTPUTERROR

Example
Information
RMON
other nodes.
Overview of RMON
This alarm indicates that RMON detected interface output error and Cisco 2590 generated
“rising Alarm” trap to notify the rising threshold crossing for ifOutErrors
(1.3.6.1.2.1.2.2.1.20.x) mib object.
object
alarm object
• DW5 – CiscoIfOutError - Cisco interface Output error
....................................................................................................................................................................................................................................
3-500 5060 WCS
3HP700097ATDSMZZA
Alarms 18130 CISCO C2900 RMON IFOUTPUTERROR
....................................................................................................................................................................................................................................
ID
18130
Severity
Major
Category
PLAT
Control
ALARM ON
Since interface output errors crossed rising threshold, it could impact the quality of
service for existing and new calls.
Related Alarm
Not applicable.
Probable Cause
• These errors are generally caused by hardware or cable failure.
Corrective Action
2. Follow the detailed troubleshooting steps in the IP Troubleshooting Guide
(3HP700171260RJZZA), section Determine if a Switch is Helathy – CISCO.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-501
3HP700097ATDSMZZA
Alarms 18131 CISCO C2900 RMON CPUUTIL5MIN
....................................................................................................................................................................................................................................
18131 CISCO C2900 RMON CPUUTIL5MIN

Example
Information
RMON
other nodes.
Overview of RMON
This alarm indicates that RMON detected CPU as busy and Cisco 2590 generated “rising
Alarm” trap to notify the rising threshold crossing for cpmCPUTotal5minRev
(1.3.6.1.4.1.9.9.109.1.1.1.1.8.x) mib object.
object
alarm object
• DW5 – CiscoCpuUtil5Min - CPU utilization 5 Min threshold
....................................................................................................................................................................................................................................
3-502 5060 WCS
3HP700097ATDSMZZA
Alarms 18131 CISCO C2900 RMON CPUUTIL5MIN
....................................................................................................................................................................................................................................
ID
18131
Severity
Major
Category
PLAT
Control
ALARM ON
Since CPU utilization crossed rising threshold, it could impact packet switching, delay in
internal routing protocol processing, and so on. This in turn could impact existing and
new calls.
Related Alarm
Not applicable.
Probable Cause
• These errors are generally caused by high network traffic or hardware/Network
configuration issues.
Corrective Action
2. Immediately escalate to the next level support, as this error can be serious (spanning
tree or routing loop, for example).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-503
3HP700097ATDSMZZA
Alarms 18132 CISCO C2900 UDLDERROR
....................................................................................................................................................................................................................................
18132 CISCO C2900 UDLDERROR

Example
Information
The Uni-Directional Link Detection (UDLD) protocol allows devices that are connected
through fiber-optic or copper Ethernet cables (for example, Category 5 cabling) to
monitor the physical configuration of the cables and detect when a unidirectional link
exists.
When a unidirectional link is detected, UDLD shuts down the affected port and alerts the
user. Unidirectional links can cause a variety of problems, which include spanning-tree
topology loops.
The Cisco 2950 switch generates the clogMessageGenerated trap with the
clogHistMsgName varbind specifying the name of the event that occurred. This alarm is
raised when clogHistMsgName is ERR_DISABLE.
This alarm indicates that UDLD is detected and that an interface or port was disabled.
When a port is error disabled, it is effectively shut down and no traffic is sent or received
on that port. The port LED is set to the color orange and, when you issue the
show interfaces command on the switch, the port status shows err-disabled.
The alarm datawords include:
• DW2 – CISCO UDLD Loopguard Port - Additional alarm message as received in the
trap
Ex: udld error detected on Gi4/1, putting Gi4/1 in err-disable state.
• DW3 – CISCO UDLD Error - UDLD disabled an interface or port
This alarm must be manually cleared after the root problem is fixed.
ID
18132
Severity
Critical
....................................................................................................................................................................................................................................
3-504 5060 WCS
3HP700097ATDSMZZA
Alarms 18132 CISCO C2900 UDLDERROR
....................................................................................................................................................................................................................................
Category
PLAT
Control
ALARM ON
This error condition impacts a node and could cause that node to go out of service.
It affects both existing and new calls.
Related Alarm
Probable Cause
• UDLD condition is detected
Corrective Action
2. Escalate to the next level support. Refer to the IP Troubleshooting Guide for
additional information on troubleshooting IP connectivity.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-505
3HP700097ATDSMZZA
Alarms 18133 CISCO C2900 LOOPGUARDBLOCK
....................................................................................................................................................................................................................................
18133 CISCO C2900 LOOPGUARDBLOCK

Example
Information
Loopguard provides protection against certain Spanning Tree Protocol (SPT) issues when
Bridge Protocol Data Unit (BPDU) packets are no longer being received by a particular
port.
If a port is not receiving BPDUs, the loop guard feature puts the port into an inconsistent
state, isolating the failure and letting the spanning tree converge to a stable topology until
the port starts receiving BPDUs again.
The Cisco 2950 switch generates clogMessageGenerated trap with the clogHistMsgName
varbind specifying the name of the event that occurred. This alarm is raised when
clogHistMsgName is LOOPGUARD_BLOCK.
This alarm indicates that loopguard feature blocked a port.
• DW2 – CISCO UDLD Loopguard Port - Additional alarm message as received in the
trap
Ex: Loop guard blocking port FastEthernet0/24 on VLAN0050.
• DW3 – CISCO Loopguard Block – Loopguard blocked a port
This alarm must be manually cleared after the root problem is fixed.
ID
18133
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-506 5060 WCS
3HP700097ATDSMZZA
Alarms 18133 CISCO C2900 LOOPGUARDBLOCK
....................................................................................................................................................................................................................................
This error condition impacts a node and could cause that node to go out of service.
It affects both existing and new calls.
Related Alarm
Probable Cause
• Loopguard feature blocked a port.
Corrective Action
2. Escalate to the next level support. Refer to the IP Troubleshooting Guide for
additional information on troubleshooting IP connectivity.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-507
3HP700097ATDSMZZA
Alarms 18141 SIP TRUNK GROUP NOT REACHABLE
....................................................................................................................................................................................................................................
18141 SIP TRUNK GROUP NOT REACHABLE

Example
Information
SIP trunk group is not reachable, due to remote server or DNS issue.
• User Group Number
• CsCf Address
ID
18141
Severity
MAJOR
Category
RESC
Control
Alarm On
The WCS will route advance calls to available trunk groups. If no available trunk groups,
new calls will be affected.
Related Alarm
19994 – DNS SERVER NOT CONFIGURED
Probable Cause
Remote server not accessible
DNS server not accessible
....................................................................................................................................................................................................................................
3-508 5060 WCS
3HP700097ATDSMZZA
Alarms 18141 SIP TRUNK GROUP NOT REACHABLE
....................................................................................................................................................................................................................................
Corrective Action
1. Determine if the remote server is accessible
2. Determine if the DNS server is accessible
Note: The DNS server is configured in the WEM GUI by navigating to Signaling
Gateway > Parameters > Common > SIP.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-509
3HP700097ATDSMZZA
Alarms 18143 SUSP_CLONEDIMSI_IN_PERIODIC_LUP
....................................................................................................................................................................................................................................
18143 SUSP_CLONEDIMSI_IN_PERIODIC_LUP
Example
Information
The suspicious cloned SIM/USIM card alarm is generated when a mobile subscriber
performs a periodic location update without subscriber information in the VLR. The
scenario may occur when more than one user is using the same IMSI at the same time,
indicating a cloned Subscriber Identity Module (SIM) or UMTS Subscriber Identity
Module (USIM) card.
A check box Cloned IMSI Alarm Flag is available in System Parameters > Mobility
Manager to enable or disable this feature.
Detailed explanation: In the case of a cloned SIM/USIM card, the subscriber information
can be lost if the other user with the same IMSI made a location update on another CCM
or MSC before this periodic location update. It is assumed to be a suspicious cloned
SIM/USIM scenario when the MS performs periodic location update and the WCS is not
able to find the subscriber information in VLR.
Note: This alarm was introduced with feature RDS 13166: Alarm for suspicious
cloned SIM/USIM card.
The alarm must be manually cleared.
• IMSI
• callingPartyNum
• callingPartyIMEI
ID
18143
Severity
Minor
Category
APP
....................................................................................................................................................................................................................................
3-510 5060 WCS
3HP700097ATDSMZZA
Alarms 18143 SUSP_CLONEDIMSI_IN_PERIODIC_LUP
....................................................................................................................................................................................................................................
Control
ALARM ON
-
Related Alarm
Not applicable.
Probable Cause
• More than one user is using the same IMSI at the same time.
Corrective Action
1. Use operator-defined process to handle cloned SIMs.
2. Manually clear the alarm.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-511
3HP700097ATDSMZZA
Alarms 18147 ALCAP_PATH_LCL_BLOCKED
....................................................................................................................................................................................................................................
18147 ALCAP_PATH_LCL_BLOCKED
Example
Information
This alarm is raised when an AAL2 path is locally blocked from the WEM or CLI by the
operator.
• ALCAP Path Identifier, which has been locally blocked
• DPC, the DPC of the RNC towards which this path is configured
• Network Id, the network ID to qualify the DPC
The alarm is cleared with 18148 ALCAP_PATH_LCL_UNBLOCKED.
ID
18147
Severity
Major
Category
SGW
Control
ALARM ON
When an ALCAP path is locally blocked, the RNC will not chose this path for any new
calls. If the RNC falls out of sync, and sends an Establish Request on this path, it will be
rejected by the WCS with cause Requested Channel Unavailable.
When an ALCAP path is locally blocked, existing calls on the path are unaffected.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-512 5060 WCS
3HP700097ATDSMZZA
Alarms 18147 ALCAP_PATH_LCL_BLOCKED
....................................................................................................................................................................................................................................
Probable Cause
• The operator either LOCKED the AAL2 path or chose to BLOCK it from the action
menu for the AAL2 path. (From WEM or CLI).
Corrective Action
1. Determine why the operator locked or blocked the AAL2 path. When ready,
UNLOCK the AAL2 path or UNBLOCK from the action menu for the AAL2 path.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-513
3HP700097ATDSMZZA
Alarms 18151 SAM DB MISMATCH
....................................................................................................................................................................................................................................
18151 SAM DB MISMATCH

Example
Information
The SAM DB audit compares the number of tuples per table between the primary SAM
and secondary SAM cards. A database table mismatch was detected. The audit compares
the number of tuples per table and flags the table mismatch. This audit only flags the
mismatch; it cannot correct the mismatch as there is no effective way to determine which
of the mismatched databases should take precedence. This requires manual intervention
from the operator.
ID
18151
Severity
CRITICAL
Category
DATAB
Control
ALARM ON
This audit improves the call completion rate by alerting the database mismatch and
enabling the operator to resolve the mismatch. Prior to implementation of this feature,
there were periodic call impacts due to the inconsistent data between the SAM DBs at the
time of the SAM switchover followed by the CCM restart.
Related Alarm
• 18152 - EVT_SAM_DB_MISMATCH_CLEAR
• 19163 - EVT_DB_AUDIT_START
• 19164 - EVT_DB_AUDIT_COMPLETED
....................................................................................................................................................................................................................................
3-514 5060 WCS
3HP700097ATDSMZZA
Alarms 18151 SAM DB MISMATCH
....................................................................................................................................................................................................................................
Probable Cause
DB mismatch between primary and secondary SAM due to low disk space, manual DE
updates, unhealthy TimesTen, or TimesTen replication broken.
Corrective Action
The scope of the SAM DB Audit is to ensure the following:
• The number of tables in a particular DSN across the SAMs must be equal.
• If a table exists on one SAM, it should also be present on the other SAM.
• For each table of a particular DSN, the number of tuples should be the same across
the SAMs.
If a SAM DB mismatch is detected, the OamDbAudit shall raise an alarm and log the
mismatch details in a plain text file in /var/tmp. The format of the text file is appropriate
for the operator to quickly identify which tables are the cause of the mismatch. The
operator should check the content of this file and try to resolve the DB mismatch.
Otherwise, contact the next level of support.
Once the conflicts are resolved in one DB, use the dbsetup script to set the replication
between the two nodes by copying the database from one node to the mate node.
Prevention
Careful input when manually updating the DBs. Other causes are triggered by system
errors.
....................................................................................................................................................................................................................................
5060 WCS 3-515
3HP700097ATDSMZZA
Alarms 18153 SS7 MAILBOX CONG ALARM
....................................................................................................................................................................................................................................
18153 SS7 MAILBOX CONG ALARM

Example
Information
This alarm indicates the SS7 application (MTP3, MTP2, SCTP) mailbox has hit at least
30% occupancy.
The alarm is raised when an MTP3, MTP2 and/or SCTP process is overloaded.
This can happen on one or many nodes.
The alarm returns these datawords:
• MSC Node ID; node type depends on the configuration NETRA (DDM,SIM) or
T2K(SIM));
• Application Manager ID;
• SS7 Application Mailbox Congestion Resource ID;
• Current Mailbox Occupancy;
• Current Congestion Level;
• Last Congestion Level.
This alarm is cleared by event 18154 - SS7 MAILBOX CONG ALARM CLEAR.
ID
18153
Severity
Major
Category
OVLD
Control
ALARM ON
....................................................................................................................................................................................................................................
3-516 5060 WCS
3HP700097ATDSMZZA
Alarms 18153 SS7 MAILBOX CONG ALARM
....................................................................................................................................................................................................................................
This condition may result in application message drop/call failure which indirectly
impacts most CCM applications (MM,CsSp, Isup …) and CsFm. If the mailbox
congestion condition is severe, there may be complete call failure.
Related Alarm
“18126 L2 CAPACITY ALARM RAISE” (p. 3-496)
Probable Cause
• High traffic flowing through SS7 applications (MTP2, MTP3, SCTP).
• Remote network element (for example, BSC, RNC or STP) restarts or other activity
causing temporary traffic burst.
• Traffic exceeds engineered capacity.
Corrective Action
1. Escalate to the next level support for investigation.
Prevention
• During CCM and/or SS7 outage recovery make sure DDF activates for Level 1-4
overload controls for Location Update, MO, MT, SMS and CISS calls.
• For non-T2K systems, during SS7 outage recovery, enable MTP3 processes after
enable two MTP2/SCTP processes before enabling any MTP3 processes. This will
minimize the MTP3 mailbox load.
• Distribute BSC/RNC and STP links evenly across all SIMs.
• Balance BSC/RNC and STP traffic.
....................................................................................................................................................................................................................................
5060 WCS 3-517
3HP700097ATDSMZZA
Alarms 18155 HOSTZONE MON NOT INITIALIZED ALM
....................................................................................................................................................................................................................................
18155 HOSTZONE MON NOT INITIALIZED ALM

Example
-
Information
This alarm is to indicate that HwMonitor process not initialized.
ID
18155
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
HwMonitor process not initialized.
Corrective Action
No specific action is required. This alarm clears any pending Global Zone (Host) HW
ALMs.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-518 5060 WCS
3HP700097ATDSMZZA
Alarms 18163 CDR_RENAME_FAILURE
....................................................................................................................................................................................................................................
18163 CDR_RENAME_FAILURE
Example
Information
This alarm is raised when CsCcm fails to rename a CDR file on both local and remote
SAMs.
CDR files are renamed if file rename is configured in the WEM.
The alarm must be manually cleared.
• ToFilename – the new file name
• AmaDataType - CDR/HB/DOR/INT flow
• SequenceNum – CDR file sequence number
Note: This feature was added with “RDS 8050 WCS CDR file generation
mechanism”.
ID
18163
Severity
Major
Category
BILL
Control
ALARM ON
-
Related Alarm
10352 - AMA PRIMARY FILE MISSING
....................................................................................................................................................................................................................................
5060 WCS 3-519
3HP700097ATDSMZZA
Alarms 18163 CDR_RENAME_FAILURE
....................................................................................................................................................................................................................................
Probable Cause
• Disk operation problem.
• Communication problem between SAMs.
• Rsh hangs up.
Corrective Action
1. Get SequenceNumber from the alarm.
2. Check the CDR file size on both SAMs.
3.
If then
the CDR file exists on only one SAM, copy the file to the other SAM.
the file exists on both SAMs, choose the bigger if the two CDR file sizes are
different – and copy over the smaller file.
4. Rename both files using the configured naming convention.

5. Modify filename in DB records. In dyn DB, update MSCCDRFILES.CDRFILENAME to
the new name.
6. Copy it to /billing/cdr/download/ path, if site needs to PUSH the CDR to a temp dir for
the customers.
7. Keep the active CsCcm and active oamama run on the same SAM. In push mode, if active
CsCcm and Oamama are not on the same SAM, when rsh hangs up, there is a possibility
that CDR rename will fail on STANDBY CsCcm’s side, and then, ACTIVE OamAma
will not find the CDR to push.
8. Clear the alarm manually.
9. Check more health.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-520 5060 WCS
3HP700097ATDSMZZA
Alarms 18165 VMG VERSION MISMATCH
....................................................................................................................................................................................................................................
18165 VMG VERSION MISMATCH

Example
Information
One WCS is designated as the Primary WCS for each VMG MGW. Another WCS may be
designated as the Backup or Protecting WCS. MGW provisioning data is synchronized
between the Primary and Backup WCS. When the Primary and Backup WCS establish
communication, their WSS software version is exchanged. If there is WCS software
version mismatch or incompatibility, replication will automatically be locked and no
synchronization is possible.
• DW1 – VMG Version Mismatch Id (Unique DW to identify Alarm in Hierarchy)
• DW2 – MSF Node ID
• DW3 – Local WCS Cluster ID
• DW4 – Local WSS Software Version
• DW5 – Peer WCS Cluster ID
• DW6 – Peer WSS Software Version
The alarm is cleared with 18166 VMG_VERSION_MISMATCH_CLEAR
ID
18165
Severity
MAJOR
Category
PLAT
Control
Alarm On
No MGW provisioning synchronization between Primary and Backup WCS is possible.
....................................................................................................................................................................................................................................
5060 WCS 3-521
3HP700097ATDSMZZA
Alarms 18165 VMG VERSION MISMATCH
....................................................................................................................................................................................................................................
Related Alarm
18184 – EVT_VMG_REPL_LOCKED
10169 - EVT_VMG_REPL_LOCKED_CLEAR
Probable Cause
Replication was not locked by operator prior to software upgrade. It is also possible that
software upgrade is not completed when operator will unlock replication.
Corrective Action
Contact next level of support. Software upgrade to both Primary and Backup WCS must
be completed prior to unlocking replication.
Prevention
Follow proper software upgrade procedures for Primary and Backup WCS.
....................................................................................................................................................................................................................................
3-522 5060 WCS
3HP700097ATDSMZZA
Alarms 18167 VMG_REDUND_CFG_MISMATCH
....................................................................................................................................................................................................................................
18167 VMG_REDUND_CFG_MISMATCH
Example
Information
One WCS is designated as the Primary WCS for each VMG. Another WCS may be
communication, their MGW static role definition is exchanged. If there is any conflict
such as both are designated as Primary or Backup, the VMG Redundant Config Mismatch
alarm is raised on both WCS. The replication administration state for this MGW is
immediately locked and no synchronization is possible.
• DW1 – VMG Redundant Cfg Mismatch Id (Unique DW to identify Alarm in
Hierarchy)
• DW2 – MSF Node ID
• DW3 – Local WCS Cluster Id
• DW4 – Local Role (Primary or Backup)
• DW5 – Peer WCS Cluster Id
• DW6 – Peer Role (Primary or Backup)
The alarm is cleared with 18168 VMG_REDUND_CFG_MISMATCH_CLEAR
ID
18167
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-523
3HP700097ATDSMZZA
Alarms 18167 VMG_REDUND_CFG_MISMATCH
....................................................................................................................................................................................................................................
Related Alarm
“18184 VMG_REPL_LOCKED” (p. 3-540)
Probable Cause
Both WCS were designated as Primary WCS during MGW configuration. The role
assignment must be corrected in the System Configuration DSN MscMgwRole table on
each WCS. You can verify Primary Cluster Id assignment on the 754x MGW
configuration screen.
Corrective Action
1. Re-provision the intended Backup WCS.
See the Virtual Media Gateway (VMG) Usage Description Document (UDD)
3HP700445652QBZZA for additional information.
2. Contact next level of support if the problem is not resolved.
Prevention
Follow correct configuration procedures when configuring the VMG function.
....................................................................................................................................................................................................................................
3-524 5060 WCS
3HP700097ATDSMZZA
Alarms 18169 VMG_REDUND_STATE_MISMATCH
....................................................................................................................................................................................................................................
18169 VMG_REDUND_STATE_MISMATCH
Example
Information
One WCS is designated as the Primary WCS for each VMG. Another WCS may be
communication, their MGW controlling state (Active/Standby) is exchanged. If there is
any conflict such as both designated as Active or Standby, the VMG Redundant State
Mismatch alarm will be raised on both WCS. The replication administration state for this
MGW will be immediately locked and no synchronization is possible.
• DW1 – VMG Redundant State Mismatch Id (Unique DW to identify Alarm in
Hierarchy)
• DW2 – MSF Node Id
• DW4 – Local State (Active or Standby)
• DW6 – Peer State (Active or Standby)
The alarm is cleared with 18170 VMG_REDUND_STATE_MISMATCH_CLEAR
ID
18169
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-525
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If both WCS are standby, then no WCS is controlling the MGW. No MGW online
provisioning is possible. The MGW would not be able to boot if it was power cycled. It
also means no WCS is processing MGW traps which may indicate facility or other
operational alarms.
If both WCS are active, one WCS is controlling the MGW but it is not obvious which one
to operator. In fact, the last WCS which became active will control the MGW.
Provisioning will fail from the WCS which is actually not controlling the MGW.
Related Alarm
“18187 VMG_BOTH_WCS_STANDBY” (p. 3-544)
“18189 VMG_BOTH_WCS_ACTIVE” (p. 3-546)
Probable Cause
Both WCS were designated as Active or Standby WCS during MGW redundant
configuration. The state assignment must be corrected in the Dynamic DSN ClusterData
table on both WCS. You can verify the Local and Peer management state on the 754x
MGW redundant management screen.
Corrective Action
1. Determine which WCS should be Standby and update the local management state thru
the MGW redundant management screen.
To enable MGW data synchronization between Active and Standby WCS, the
replication admin state must be unlocked on both WCS. The replication admin state is
displayed on the MGW redundant management screen.
From the WEM GUI navigate to Nodes > Wireless Media Gateway > [Select 7540
WMG or 7549 MGW] > [Select an appropriate media gateway] > Redundancy
Management .
3HP700445652QBZZA and the Provisioning a Virtual 7540 or 7549 Media Gateway
from the Wireless Element Manager User Guide 3HP700367018GUZZA for
additional information.
2. If alarm VMG_BOTH_WCS_STANDBY is seen at the same time, then make the
appropriate WCS as active from the WEM redundancy management screen for a
given MGW.
....................................................................................................................................................................................................................................
3-526 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
3. If alarm VMG_BOTH_WCS_ACTIVE is seen at the same time, then the
VMG_REPL_LOCKED alarm would also be seen.
4. Keep replication locked between the two WCS and then make both WCS standby
from the WEM redundancy management screen of both WCS.
5. Make the appropriate WCS active from the WEM redundancy management screen of
that WCS.
6. Unlock the VMG replication on both WCS.
7. Perform a force MSF synch operation from the redundancy management screen of the
active WCS.
Note: If the provisioning was done on a given MGW during the time that both WCS
were active, then this may cause the WCS and MGW to be out-of-synch. If such
inconsistency is found, there may be a need to regen/reset the MGW. Contact the next
level of support in this case of both WCS being active.
8. Contact next level of support if the problem is not resolved.
Prevention
Proper configuration of the MGW management state assignment across Primary and
Backup WCS will prevent this condition.
....................................................................................................................................................................................................................................
5060 WCS 3-527
3HP700097ATDSMZZA
Alarms 18171 VMG PEER WCS REPL COMM LOSS
....................................................................................................................................................................................................................................
18171 VMG PEER WCS REPL COMM LOSS

Example
Information
One WCS is designated as the Primary WCS for each VMG MGW. Another WCS is
between the Primary and Backup WCS.
This alarm, VMG Peer WCS Replication Communication Loss, is raised when the
keep-alive between Primary and Backup WCS is lost and no communication is possible.
This alarm is raised on either WCS when both peer SAM communications links are lost.
The keep alive message is sent once per second. The default for max missed keep alive is
5.
• DW1 – VMG Replication Lock Id (Unique DW to identify Alarm in Hierarchy)
• DW2 – Msf Node Id
• DW3 – VMG Peer Replication Communication Loss Id (Unique DW to identify
Alarm in Hierarchy)
• DW6 – Peer Sam Ip Address 1
• DW7 – Peer Sam Ip Address 2
The alarm is cleared with 18172 VMG_PEER_WCS_REPL_COMM_LOSS_EST
ID
18171
Severity
MAJOR
Category
PLAT
....................................................................................................................................................................................................................................
3-528 5060 WCS
3HP700097ATDSMZZA
Alarms 18171 VMG PEER WCS REPL COMM LOSS
....................................................................................................................................................................................................................................
Control
Alarm On
No MGW provisioning synchronization between Primary and Backup WCS is possible. It
is not possible to query the remote peer for its active/standby management status. It is
possible that both WCS are active or standby. Data is valid on the Primary only.
Related Alarm
18184 - EVT_VMG_REPL_LOCKED
18173 - VMG_PEER_SAM_REPL_COMM_LOSS
Probable Cause
There are several possibilities for this alarm:
• Peer WCS may be down
• Peer SAM IP addresses may not be configured properly
• Network issue for IP communications
• Peer WCS has replication admin state locked
• Peer WCS has not defined itself as Backup WCS before unlocking replication link
Corrective Action
1. Check for network issues by pinging the remote SAM IP addresses. See IP
Troubleshooting Guide, 3HP700171260RJZZA. From the WEM GUI, navigate to
Nodes > Wireless Soft Switch > WCS Cluster Info screen. Remote SAM IP addresses
are found under OAM1 IP and OAM2 IP columns of appropriate cluster
2. Login to peer WCS:
• Verify WCS is operational and traffic ready
• Verify that VMG Redundant Configuration such as Identification, Primary WCS
cluster member, Backup WCS cluster member, local mgmt state, peer mgmt state,
replication admin state are correct from the WEM GUI > Nodes > Wireless Media
Gateway > [Select 7540 WMG or 7549 MGW] > [Select an appropriate media
gateway] > Redundancy Management.
Note: Data is automatically synchronized when the connection restored as long as
operator has AutoSynch flag ON (this is ON by default)
Prevention
Good IP Connectivity and proper VMG Redundant Configuration for both WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-529
3HP700097ATDSMZZA
Alarms 18173 VMG PEER SAM REPL COMM LOSS
....................................................................................................................................................................................................................................
18173 VMG PEER SAM REPL COMM LOSS

Example
Information
Ths alarm, VMG Peer WCS Replication Communication Loss, is raised when the
keep-alive mechanism between Primary and Backup WCS has been lost to individual
SAM node. Communication is still possible to other SAM node, but it may not be the
active SAM. This alarm can be raised on either WCS when a SAM communication links
is lost.
The keep alive message is sent once per second. The default for max missed keep alive is
5.
Alarm in Hierarchy)
• DW4 – Peer Sam Ip Address
The alarm is cleared with 18174 VMG_PEER_SAM_REPL_COMM_LOSS_EST.
ID
18173
Severity
MAJOR
Category
PLAT
....................................................................................................................................................................................................................................
3-530 5060 WCS
3HP700097ATDSMZZA
Alarms 18173 VMG PEER SAM REPL COMM LOSS
....................................................................................................................................................................................................................................
Control
Alarm On
MGW provisioning synchronization between Primary and Backup WCS is not possible if
communication is lost to active SAM. It may not be possible to query remote peer for its
active/standby management status. If the link is lost to a standby SAM, there is no service
impact.
Related Alarm
18184 - EVT_VMG_REPL_LOCKED
18171 - VMG_PEER_WCS_REPL_COMM_LOSS
Probable Cause
There are several possibilities for this alarm:
• Peer WCS SAM may be down or being patched
• Peer SAM IP addresses may not be configured properly
• Network issue for IP communications
Corrective Action
1. Check for network issues by pinging the remote SAM IP addresses. See IP
Troubleshooting Guide, 3HP700171260RJZZA.
2. Login to peer WCS to verify:
• WCS is operational and traffic ready.
• VMG Redundant Configuration such as IP addresses, replication admin state, and
backup role.
Note: Data is automatically synchronized when connection restored as long as
operator has AutoSync flag ON (this is ON by default).
Prevention
Proper VMG Redundant Configuration for both Peer WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-531
3HP700097ATDSMZZA
Alarms 18175 VMG_REPL_CKSUM_MISMATCH
....................................................................................................................................................................................................................................
18175 VMG_REPL_CKSUM_MISMATCH
Example
Information
This alarm, VMG Replication Checksum Mismatch, is raised when the physical MGW
data is not synchronized between the Primary and Backup WCS. This alarm is raised on
the active controlling WCS which initiates the periodic audit.
The default for periodic audit period is 12 hours. It can be configured between 1 to 24
hours. This alarm can also be triggered by a forced audit from VMG Redundant
Management screen.
• DW1 – VMG Replication Checksum Mismatch Id (Unique DW to identify Alarm in
Hierarchy)
• DW4 – Local Replication Checksum
• DW6 – Peer Replication Checksum
• DW7 – Table List (List of initial tables not synchronized)
The alarm is cleared with 18176 VMG_REPL_CKSUM_MISMATCH_CLEAR
ID
18175
Severity
Major
Category
PLAT
....................................................................................................................................................................................................................................
3-532 5060 WCS
3HP700097ATDSMZZA
Alarms 18175 VMG_REPL_CKSUM_MISMATCH
....................................................................................................................................................................................................................................
Control
ALARM ON
MGW provisioning data between Primary and Backup WCS is not synchronized.
Switchover to standby WCS should not be attempted until data is synchronized and the
standby can reliably takeover control.
Related Alarm
“18178 VMG_REPL_AUDIT_FAILURE” (p. 3-534)
“18180 VMG_REPL_SYNCH_START” (p. 3-536)
18181 VMG_REPL_SYNCH_COMPLETED
18182 VMG_REPL_SYNCH_FAILURE
18183 VMG_REPL_SYNCH_SUCCEEDED
Probable Cause
Replication checksum mismatch may occur for following reasons:
• Replication admin state was locked so provisioning requests were not sent to backup
• Backup role just added to WCS so initial synchronization is required
• Backup WCS was out of service so provisioning requests were not sent to backup
• Network IP issue resulting in missed provisioning requests
• Software issue not synchronizing certain data provisioning item
Corrective Action
1. Verify that replication administration state is unlocked on both peer WCS and that
periodic audit is turned on. Perform force synchronization from VMG Redundant
Management screen to get standby WCS up-to-date. If synchronization was just
performed, operator action is required. The audit should not detect a mismatch
immediately after a successful synchronization. Contact next level of support.
To detect network issue, ping the remote SAM IP addresses. If no response, contact
next level of support for possible IP network problem. See the IP Troubleshooting
Guide (3HP700171260RJZZA).
Prevention
Proper VMG Redundant Configuration for both Peer WCS. Verify that both periodic audit
and automatic synchronization is enabled.
....................................................................................................................................................................................................................................
5060 WCS 3-533
3HP700097ATDSMZZA
Alarms 18178 VMG_REPL_AUDIT_FAILURE
....................................................................................................................................................................................................................................
18178 VMG_REPL_AUDIT_FAILURE
Example
Information
designated as the Backup or Protecting WCS. MGW provisioning data is audited between
the Primary and Backup WCS to verify they are synchronized.
This alarm, VMG Replication Audit Failure, is raised to indicate that an error occurred
while executing the audit tool. This alarm is raised on the active controlling WCS which
initiates the periodic audit.
The default for periodic audit period is 12 hours. It can be configured between 1 to 24
hours. This alarm can also be triggered by a forced audit from VMG Redundant
Management screen.
• DW1 – VMG Replication Audit Synch Id (Unique DW to identify Alarm in
Hierarchy)
The alarm is cleared with 18179 VMG_REPL_AUDIT_FAILURE_CLEAR
ID
18178
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-534 5060 WCS
3HP700097ATDSMZZA
Alarms 18178 VMG_REPL_AUDIT_FAILURE
....................................................................................................................................................................................................................................
MGW provisioning data between Primary and Backup WCS cannot be audited nor
synchronized. Switchover to standby WCS should not be attempted until data is
synchronized and standby can reliably takeover control.
Related Alarm
“18175 VMG_REPL_CKSUM_MISMATCH” (p. 3-532)
18176 VMG_REPL_CKSUM_MISMATCH_CLEAR
“18180 VMG_REPL_SYNCH_START” (p. 3-536)
Probable Cause
Replication Audit Failure may occur for following reasons:
• Incompatible database schema or software release between Primary and Backup
• Software issue with audit tool
• Installation issue
Corrective Action
Verify software and database compatibility. Check for errors in
/var/tmp/onDemandAudit.tcl.log.<MSF_ID>.<TimeStamp> file on SAM of standby
WCS. Otherwise, contact next level of support.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-535
3HP700097ATDSMZZA
Alarms 18180 VMG_REPL_SYNCH_START
....................................................................................................................................................................................................................................
18180 VMG_REPL_SYNCH_START
Example
Information
the Primary and Backup WCS to verify they are synchronized. If the audit detect a
mismatch and automatic synch is turned on, then VMG Replication Synch Start alarm is
raised to indicate that data synchronization is being performed.
The purpose is to inform the operator that no MGW provisioning should be performed
until this alarm is cleared. This alarm is raised on the active controlling WCS which
initiates the synchronization.
This synchronization takes approximately 8-10 minutes. This alarm can also be triggered
by a forced synchronization command from VMG Redundant Management screen.
Hierarchy)
The alarm is cleared with 18181 VMG_REPL_SYNCH_COMPLETED
ID
18180
Severity
Minor
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-536 5060 WCS
3HP700097ATDSMZZA
Alarms 18180 VMG_REPL_SYNCH_START
....................................................................................................................................................................................................................................
If synchronization occurs as result of audit mismatch, the standby WCS may have missed
provisioning updates which can effect the Facility Manager. Although the data is
synchronized, the Facility Manager does not re-read the database and may not have
consistent MGW configuration with active WCS. Prior to switchover to standby WCS, a
restart of Facility Manager should be done.
Related Alarm
“18175 VMG_REPL_CKSUM_MISMATCH” (p. 3-532)
Probable Cause
Replication Synch Start may occur for following reasons:
• Audit detect mismatch and trigger automatic synchronization
• Operator issued Force Synchronization command through VMG Redundant
Management screen
Corrective Action
If standby WCS has missed MGW provisioning updates from WEM due to network
outage or administrative actions, the Facility Manager on standby WCS should be
restarted.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-537
3HP700097ATDSMZZA
Alarms 18182 VMG REPL SYNCH FAILURE
....................................................................................................................................................................................................................................
18182 VMG REPL SYNCH FAILURE

Example
Information
the Primary and Backup WCS to verify that they are synchronized. VMG Replication
Synch Failure alarm is raised to indicate that an error occurred while executing
synchronization tool.
This alarm is raised on the active controlling WCS which initiates synchronization either
due to audit mismatch or operator command from VMG Redundant Management screen.
This synchronization takes approximately 8-10 minutes.
Hierarchy)
The alarm is cleared with 18183 VMG_REPL_SYNCH_SUCCEEDED
ID
18182
Severity
MAJOR
Category
PLAT
Control
Alarm On
....................................................................................................................................................................................................................................
3-538 5060 WCS
3HP700097ATDSMZZA
Alarms 18182 VMG REPL SYNCH FAILURE
....................................................................................................................................................................................................................................
MGW provisioning data between Primary and Backup WCS is not being reliably
synchronized. Switchover to standby WCS should not be attempted until data is
synchronized and standby can reliably takeover control.
Related Alarm
18175 VMG_REPL_CKSUM_MISMATCH
18180 VMG_REPL_SYNCH_STARTED
Probable Cause
Replication Synch Failure may occur for following reasons:
• Incompatible database schema or software release between Primary and Backup
• Software issue with synchronization tool
• Installation issue
Corrective Action
Verify software and database compatibility. Check for errors in
/var/tmp/onDemandAudit.tcl.log. <MSF_ID>.<TimeStamp> file on SAM of standby
WCS. . Otherwise, contact next level of support.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-539
3HP700097ATDSMZZA
Alarms 18184 VMG_REPL_LOCKED
....................................................................................................................................................................................................................................
18184 VMG_REPL_LOCKED
Example
Information
designated as the Backup or Protecting WCS. VMG Replication Locked alarm is raised
on local WCS when the operator administratively locks replication link. This would
normally be done through VMG Redundant Management screen. It is also the default
admin state for replication link after initial MGW creation. MGW provisioning data is
neither audited nor synchronized between the Primary and Backup WCS when the
replication link is locked.
The alarm is cleared with 10169 VMG_REPL_UNLOCKED
ID
18184
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-540 5060 WCS
3HP700097ATDSMZZA
Alarms 18184 VMG_REPL_LOCKED
....................................................................................................................................................................................................................................
MGW provisioning synchronization between Primary and Backup WCS is not performed
while replication link is locked. Switchover to standby WCS should not be attempted
until data is synchronized and standby can reliably takeover control.
Related Alarm
18169 - VMG_REDUND_STATE_MISMATCH
18189 - VMG_BOTH_WCS_ACTIVE
18172 - VMG_PEER_WCS_REPL_COMM_LOSS_EST
18174 - VMG_PEER_SAM_REPL_COMM_LOSS_EST
Probable Cause
The operator has left the replication link locked after software upgrade or other
administrative task.
Alarm VMG_BOTH_WCS_ACTIVE caused VMG_REPL_LOCKED.
Corrective Action
If VMG_BOTH_WCS_ACTIVE alarm is also ON, then take its corrective actions first.
Otherwise, from the WEM GUI network tree, navigate to 5060 WCS > Nodes > Wireless
Media Gateway > [Select 7540 WMG or 7549 MGW] > [Select an appropriate media
gateway] > Redundancy Management and unlock replication link on both Primary and
Backup WCS and verify MGW data synchronization.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-541
3HP700097ATDSMZZA
Alarms 18185 VMG_PEER_WCS_NOT_TRAFFIC_READY
....................................................................................................................................................................................................................................
18185 VMG_PEER_WCS_NOT_TRAFFIC_READY
Example
Information
designated as the Backup or Protecting WCS. Once communication is established
between the peer WCS, they exchange system traffic ready status which indicates if the
system is operational. VMG Peer WCS Not Traffic Ready alarm is raised when peer WCS
sends notification to local WCS. This can serve as indication to operator that standby
WCS is not traffic ready.
Alarm in Hierarchy)
• DW4 – VMG Peer Traffic Ready Id (Unique DW to identify Alarm in Hierarchy)
The alarm is cleared with 18186 VMG_PEER_WCS_TRAFFIC_READY
ID
18185
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-542 5060 WCS
3HP700097ATDSMZZA
Alarms 18185 VMG_PEER_WCS_NOT_TRAFFIC_READY
....................................................................................................................................................................................................................................
There should be no effect to existing MGW control and configuration as this is raised for
standby WCS. Standby WCS not being traffic ready may affect reliable transfer of MGW
provisioning updates. Also, switchover to standby WCS should not be attempted until
data is synchronized and standby can reliably takeover control.
If this alarm is raised to indicate active WCS is not system traffic ready, operator need to
determine if switchover to healthy WCS should be executed.
Related Alarm
18172 - VMG_PEER_WCS_REPL_COMM_LOSS_EST
18174 - VMG_PEER_SAM_REPL_COMM_LOSS_EST
Probable Cause
Peer WCS may be down. Peer WCS may also be under maintenance or software upgrade.
When both WCS got connected and exchanged state query message, standby WCS was
not traffic ready.
Corrective Action
Login to peer WCS to verify operational and traffic ready. If peer WCS is traffic ready,
this alarm can be cleared manually.
Prevention
Proper software upgrade procedures and administrative actions.
....................................................................................................................................................................................................................................
5060 WCS 3-543
3HP700097ATDSMZZA
Alarms 18187 VMG_BOTH_WCS_STANDBY
....................................................................................................................................................................................................................................
18187 VMG_BOTH_WCS_STANDBY
Example
Information
communication, their MGW controlling state (Active/Standby) is exchanged. If both
Primary and Backup WCS designate as Standby to VMG MGW, the VMG Both WCS
Standby alarm will be raised on both WCS. The replication administration state for this
MGW will be immediately locked and no synchronization is possible.
• DW1 – VMG Both WCS Standby Id (Unique DW to identify Alarm in Hierarchy)
The alarm is cleared with 18188 VMG_BOTH_WCS_STANDBY_CLEAR
ID
18187
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-544 5060 WCS
3HP700097ATDSMZZA
Alarms 18187 VMG_BOTH_WCS_STANDBY
....................................................................................................................................................................................................................................
If both WCS are standby, this means no WCS is controlling MGW. No MGW online
provisioning is possible. The MGW would not be able to boot if it was powercycled. It
also means no WCS is processing MGW traps which may indicate facility or other
operational alarms.
Related Alarm
10169 - EVT_VMG_REPL_LOCKED_CLEAR
“18189 VMG_BOTH_WCS_ACTIVE” (p. 3-546)
18190 – EVT_VMG_BOTH_WCS_ACTIVE_CLEAR
“18169 VMG_REDUND_STATE_MISMATCH” (p. 3-525)
18170 – EVT_VMG_REDUND_STATE_MISMATCH_CLEAR
Probable Cause
Both WCS were designated as Standby WCS during MGW redundant configuration. The
state assignment must be not correct in the Dynamic DSN ClusterData table on both
WCS. You can verify Local and Peer management state on 754x MGW redundant
management screen.
The operator may be transitioning control over to mate WCS and this alarm would be
normal until the mate WCS is made active.
Corrective Action
Determine which WCS should be Active and update local management state thru MGW
redundant management screen. To enable MGW data synchronization between Active and
Standby WCS, the replication admin state must be unlocked on both WCS. The
replication admin state is displayed on MGW redundant management screen.
From the WEM GUI navigate to Nodes > Wireless Media Gateway > [Select 7540 WMG
or 7549 MGW] > [Select an appropriate media gateway] > Redundancy Management
> 1–0 Redundancy Management.
3HP700445652QBZZA and the Provisioning a Virtual 7540 or 7549 Media Gateway from
the Wireless Element Manager User Guide 3HP700367018GUZZA for additional
information.
Prevention
Proper coordination of MGW management state assignment across Primary and Backup
WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-545
3HP700097ATDSMZZA
Alarms 18189 VMG_BOTH_WCS_ACTIVE
....................................................................................................................................................................................................................................
18189 VMG_BOTH_WCS_ACTIVE
Example
Information
communication, their MGW controlling state (Active/Standby) is exchanged. If both
Primary and Backup WCS are designated as Active to VMG MGW, then this alarm is
raised on both WCS. The replication administration state for this MGW will be
immediately locked and no synchronization is possible.
• DW1 – VMG Both WCS Active Id (Unique DW to identify Alarm in Hierarchy)
The alarm is cleared with 18190 VMG_BOTH_WCS_ACTIVE_CLEAR
ID
18189
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-546 5060 WCS
3HP700097ATDSMZZA
Alarms 18189 VMG_BOTH_WCS_ACTIVE
....................................................................................................................................................................................................................................
If both WCS are active, one WCS is controlling MGW but it is not obvious to operator. In
fact, the last WCS which became active will control the MGW. Provisioning will fail
from the WCS which is actually not controlling the MGW.
Related Alarm
“18187 VMG_BOTH_WCS_STANDBY” (p. 3-544)
“18169 VMG_REDUND_STATE_MISMATCH” (p. 3-525)
Probable Cause
Both WCS were designated as Active WCS during MGW redundant configuration. The
state assignment must be not correct in the Dynamic DSN ClusterData table on both
WCS. You can verify Local and Peer management state on 754x MGW redundant
management screen.
Corrective Action
1. Prior to taking any corrective action, determine which WCS should be Standby and
which WCS should be Active for a given MGW. To see redundancy management
information from WEM GUI navigate to Nodes > Wireless Media Gateway > [Select
7540 WMG or 7549 MGW] > [Select an appropriate media gateway] > Redundancy
Management > Redundancy Management.
3HP700445652QBZZA and the Provisioning a Virtual 7540 or 7549 Media Gateway
from the Wireless Element Manager User Guide 3HP700367018GUZZA for
additional information.
2. Also, see VMG_REPL_LOCKED alarm when you see VMG_BOTH_WCS_ACTIVE
alarm. Keep replication locked between two WCS, then make both WCS standby
from WEM redundancy management screen of both WCS. Make appropriate WCS
active from WEM redundancy management screen of that WCS. Unlock VMG
replication from both WCS. Then perform force MSF synch operation from
redundancy management screen of active WCS.
Note: If some provisioning was done on a given MGW during the time both WCS
were active, may cause WCS and MGW out-of-synch. If such inconsistency is found,
then we may have to regen/reset MGW. Contact next level of support during both
WCS active case.
Prevention
Proper configuration of the MGW management state assignment across Primary and
Backup WCS.
....................................................................................................................................................................................................................................
5060 WCS 3-547
3HP700097ATDSMZZA
Alarms 18193 EVT MME COMM FAILURE
....................................................................................................................................................................................................................................
18193 EVT MME COMM FAILURE

Example
Information
This alarm gets raised when there is a total communication failure with a particular
MME. In other words, when all associations towards the MME are down.
• DW1 – MME ID (MME identifier)
The alarm is cleared with 18194 EVT_MME_COMM_FAILURE_CLEAR
ID
18193
Severity
Critical
Category
SGW
Control
ALARM ON
All the communication to the MME has stopped.
Related Alarm
“18195 EVT MME SCTP ASSOC FAILURE” (p. 3-550)
Probable Cause
All the associations towards the MME are down.
....................................................................................................................................................................................................................................
3-548 5060 WCS
3HP700097ATDSMZZA
Alarms 18193 EVT MME COMM FAILURE
....................................................................................................................................................................................................................................
Corrective Action
This alarm will be accompanied with one or more “18195 EVT MME SCTP ASSOC
FAILURE” (p. 3-550) alarms. To fix this alarm, at least one of the associations that
belong to this MME should be Active. Please refer to the corrective action on alarm
“18195 EVT MME SCTP ASSOC FAILURE” (p. 3-550) for associations recovery.
Prevention
• Avoid having single association towards the same MME. Having only single SCTP
association would cause complete communication failure with MME if the association
goes down.
• Span the Multiple associations towards the same MME through two different SIM
cards to make sure that the MME communication stays up even if the SIM card goes
down.
....................................................................................................................................................................................................................................
5060 WCS 3-549
3HP700097ATDSMZZA
Alarms 18195 EVT MME SCTP ASSOC FAILURE
....................................................................................................................................................................................................................................
18195 EVT MME SCTP ASSOC FAILURE

Example
Information
This alarm gets raised when one of the associations towards MME has failed and the
MME has other active associations that are still carrying traffic.
• DW1 – MME identifier
• DW2 – MME Association Identifier
• DW3 - Cause
18196 EVT_MME_ACTP_ASSOC_FAILURE_CLEAR (When the association comes
active again)
18193 EVT_MME_COMM_FAILURE (When all the associations to the MME fail)
ID
18195
Severity
Major
Category
SGW
Control
ALARM ON
One association to a particular MME has lost communication. The traffic will be diverted
to the other associations as long as at least one other association is available.
MME_COMM_FAILURE will be raise if all other associations towards the same MME
go down.
....................................................................................................................................................................................................................................
3-550 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
“18197 EVT MME SCTP PATH FAILURE” (p. 3-553)
Probable Cause
• All the paths to the remote endpoint are unreachable
• Association is locked from the remote side
• Operator has lock the association from WEM
Corrective Action
1. Capture the "MME assoc Id" number indicated in the alarm information.
2. Using the captured MME assoc Id locate the MME association screen on WEM and
verify if it is locked or not.
a. The operator may have locked the association by right-clicking the MME Assoc
resource in the WEM network tree selecting Admin State->Locked
b. If the association was locked, and now needs to be unlocked, then right-click the
MME Id number in the WEM select Admin State->Unlocked.
c. If alarm is cleared, then STOP.
3. From the SIM cards, ping the IP address present in the MME Association screen
a. If ping is successful, go to step c.
b. If the system responds with a failure messages, e.g., ICMP Host Unreachable from
gateway, type the ifconfig –a command to determine the port (e.g. e1000g1 /
e1000g3 on T2K) used to reach the destination.
c. Check the Ethernet cable’s connectivity on the ports. If cable found and resolved,
proceed to step 5.
d. Check routing tables, Routers, etc…, to verify IP connectivity to the remote
endpoint. If the endpoint is not reachable, then troubleshoot underlying IP issues.
Lock the MME association until the IP issues are corrected, by right-clicking the
MME Association ID in the WEM select Admin State->Locked. If routing issue
found and resolved, proceed to step 5.
4. Check if the remote endpoint is rejecting or aborting the SCTP association(s). This
can be checked with a network analyzer (e.g. geoprobe). If remote issue found and
resolved, proceed to next step.
5. Try to bring Association back into service.
a. If association Admin State is not Locked, then lock it by right-clicking the MME
association ID number in the WEM select Admin State->Locked.
b. By right-clicking the assoc ID number in the WEM select Admin
State->Unlocked.
....................................................................................................................................................................................................................................
5060 WCS 3-551
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
c. Check the association Admin State. It should be Unlocked.
d. Check the Association state. It should be Active.
Prevention
• Avoid having single homed associations. Having multi-homed associations provide
redundant network path and reduce the chances of going into association failure.
• If the operator encounters alarm “18197 EVT MME SCTP PATH FAILURE”
(p. 3-553), troubleshoot problems associated with the path. This alarm indicates a
problem with one of the paths for an association. When both paths go down, the
operator will encounter alarm 18195.
....................................................................................................................................................................................................................................
3-552 5060 WCS
3HP700097ATDSMZZA
Alarms 18197 EVT MME SCTP PATH FAILURE
....................................................................................................................................................................................................................................
18197 EVT MME SCTP PATH FAILURE

Example
Information
This alarm gets raised when one of the IP paths in a multi-homed association is
unreachable.
• DW1 – MME identifier
• DW2 – MME Association Identifier
• DW3 – Destination IP
18198 EVT_MME_SCTP_PATH_FAILURE_CLEAR (When the path is reachable again)
18195 EVT_MME_SCTP_ASSOC_FAILURE (When the association fails, the path
failure alarm is replaced by association failure)
ID
18197
Severity
Minor
Category
SGW
Control
ALARM ON
MME association is running in reduced redundancy mode as one of the paths is
unreachable. No other impacts on the system will be visible at this point. However, if the
other path on the same association becomes unreachable then the association will go
down and cause MME communication failure.
....................................................................................................................................................................................................................................
5060 WCS 3-553
3HP700097ATDSMZZA
Alarms 18197 EVT MME SCTP PATH FAILURE
....................................................................................................................................................................................................................................
Related Alarm
“18195 EVT MME SCTP ASSOC FAILURE” (p. 3-550)
Probable Cause
• Remote IP address is unreachable from a particular SIM.
Corrective Action
1. Try to ping the remote IP from SIM for which the path failure alarm was raised.
2. If ping is successful, go to step 4.
3. If the system responds with a failure messages, e.g., ICMP Host Unreachable from
gateway, type the ifconfig –a command to determine the port (e.g. e1000g1 /
e1000g3 on T2K) used to reach the destination.
4. Check the Ethernet cable’s connectivity on the ports. If cable found and resolved,
proceed to step 5.
5. Check routing tables, Routers, etc…, to verify IP connectivity to the remote endpoint.
If the endpoint is not reachable, then troubleshoot underlying IP issues.
6. If the alarm has not been cleared, please contact the next level IP support.
Prevention
• IP level network redundancy is required to avoid losing connectivity to a remote IP
address if a switch or a router fails.
....................................................................................................................................................................................................................................
3-554 5060 WCS
3HP700097ATDSMZZA
Alarms 18200 FAIR SHARE SCHED NOT INSTALLED
....................................................................................................................................................................................................................................
18200 FAIR SHARE SCHED NOT INSTALLED

Example
Information
The Solaris Fair Share Scheduler (FSS) package is not installed. It is important for correct
allocation of CPU to the WCS processes.
The Fair Share Scheduler provides more flexible process priority management system
than the default Timesharing scheduler. The Timesharing scheduler attempts to allow each
process on the system to have relatively equal CPU access. The nice command allows
some management of process priority.
The Fair Share Scheduler allocates certain number of CPU shares to each process
(project).
This provides a flexible management schema that is share-based rather than priority
based.
FssResrcId : Fair Share Scheduler Resource ID.
ID
18200
Severity
MAJOR
Category
PLAT
Control
Alarm On
System can affect if CPU consumption of any application is high.
....................................................................................................................................................................................................................................
5060 WCS 3-555
3HP700097ATDSMZZA
Alarms 18200 FAIR SHARE SCHED NOT INSTALLED
....................................................................................................................................................................................................................................
Without FSS, essential and less critical applications can be given an equal amount of the
available processor CPU. FSS resolves this by favoring the essential processes.
Related Alarm
Alarm 18201 EVT_FAIR_SHARE_SCHED_INSTALLED for clearing the alarm 18200.
Probable Cause
Fair Share Scheduler package is not installed on this node
Corrective Action
Make sure that Solaris Fair Share Scheduler package is installed to properly allocate CPU
time for WSS applications over non-WSS applications. Escalate to the next level of
support.
Note: The following commands can be used to check if the FSS is installed and is the
default scheduler.
1. FSS package information
pkginfo SUNWfss
2. To check that FSS is default scheduler on the WCS.
dispadmin -d
Prevention
None.
....................................................................................................................................................................................................................................
3-556 5060 WCS
3HP700097ATDSMZZA
Alarms 18900 EVT_MISSING_DB_CONFIG
....................................................................................................................................................................................................................................
18900 EVT_MISSING_DB_CONFIG
Example
Information
This alarm is reported by OamCfg on the active SAM card when it detects entries have
been deleted from any database table. The alarm is initially created to report missing data
from MsfCardConfig for the SystemConfiguration DSN. There was an incident where old
version of VMG synchronization script inadvertently deleted data from this table. But the
alarm is generic and can report on any missing table data that is accidently deleted by
system or operator. The alarm is cleared with 18901 EVT_MISSING_DB_CONFIG-
_CLEAR
• DbEntityId: Name of object (eg. MSF(1))
• DbTableName: Name of Database Table (eg. MsfCardConfig)
ID
18900
Severity
Critical
Category
DATAB
Control
ALARM ON
There is impact to MGW when it is reset. MSF Card data entries will be missing when
downloaded to MGW and will affect service. There is no impact to running system until
MGW is reset.
Related Alarm
The alarm is cleared with 18901 EVT_MISSING_DB_CONFIG_CLEAR.
....................................................................................................................................................................................................................................
5060 WCS 3-557
3HP700097ATDSMZZA
Alarms 18900 EVT_MISSING_DB_CONFIG
....................................................................................................................................................................................................................................
Probable Cause
• VMG synchronization script is old version or has bug.
• Operaor inadvertently deleted rows in MsfCardConfig or other tables.
• Database restore was unsuccessful or missing data.
Corrective Action
Check content of database table reported. May need to restore database from backup or
synchronize with VMG peer. See VMG provisioning guide for instructions to force
synchronization with peer WCS.
Prevention
Maintain correct software and database configuration. Verify VMG provisioning is kept
synchronized.
....................................................................................................................................................................................................................................
3-558 5060 WCS
3HP700097ATDSMZZA
Alarms 18211 VLRBKUP CFGERR ON
....................................................................................................................................................................................................................................
18211 VLRBKUP CFGERR ON

Example
Note: 5.1.6 Feature: Trouble shooting information not yet required
Information
VLR BackUp config error.
ID
18211
Severity
MAJOR
Category
APP
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
VLR Backup config error on SMSC or BMSC.
Corrective Action
No Action.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-559
3HP700097ATDSMZZA
Alarms 18213 VLRBKUP RESET ERR ON
....................................................................................................................................................................................................................................
18213 VLRBKUP RESET ERR ON

Example
Information
SMSC configuration error for VLR BackUp reset.
ID
18213
Severity
MAJOR
Category
APP
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
VLR Backup Flag or address configuration error on SMSC.
Corrective Action
No Action.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-560 5060 WCS
3HP700097ATDSMZZA
Alarms 18215 VLRBKUP REFRESH ERR ON
....................................................................................................................................................................................................................................
18215 VLRBKUP REFRESH ERR ON

Example
Information
Refresh Location request error for VLR BackUP.
ID
18215
Severity
MAJOR
Category
APP
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
BMSC address is not backing-up SMSC or the VLR backed-up is disabled.
Corrective Action
No Action.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-561
3HP700097ATDSMZZA
Alarms 18217 VLRBKUP MAXRECORDS ERR ON
....................................................................................................................................................................................................................................
18217 VLRBKUP MAXRECORDS ERR ON

Example
Information
VLR BackUp records over threshhold.
ID
18217
Severity
CRITICAL
Category
APP
Control
Alarm On
Related Alarm
Not applicable.
Probable Cause
VLR BackUp records over threshhold. If both backingupNum and maxVLRBackU-
pRecords are 0, that is negative cause received from B-MSC
Corrective Action
No Action.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-562 5060 WCS
3HP700097ATDSMZZA
Alarms 19000 SENSOR NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19000 SENSOR NOTIFICATION CRITICAL

Example
Information
This alarm is raised when a Shelf Management Controller (ShMC) reports a
non-recoverable error from a sensor.
See Appendix “ATCA Shelf Management Controller (ShMC)” (p. A-10) for additional
information, and for identifying the affected component and error type using the alarm
datawords.
This alarm is cleared by event 19003 SENSOR NOTIFICATION CRITICAL CLEAR.
ID
19000
Severity
Critical
Category
PLAT
Control
ALARM ON
This condition may affect existing and new calls, depending on the specific issue
occurring in the system.
Related Alarm
“19002 SENSOR NOTIFICATION MINOR” (p. 3-567)
“19001 SENSOR NOTIFICATION MAJOR” (p. 3-565)
....................................................................................................................................................................................................................................
5060 WCS 3-563
3HP700097ATDSMZZA
Alarms 19000 SENSOR NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
Probable Cause
• High temperature, improper voltage, fan failure or other problem.
Corrective Action
1. Identify the affected component and error information from the alarm datawords.
2. Refer to the ATCA Hardware Maintenance guide to resolve the problem.
Prevention
• Perform routine hardware maintenance per the maintenance schedule.
....................................................................................................................................................................................................................................
3-564 5060 WCS
3HP700097ATDSMZZA
Alarms 19001 SENSOR NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19001 SENSOR NOTIFICATION MAJOR

Example
Information
This alarm is raised when a Shelf Management Controller (ShMC) reports a sensor error.
datawords.
This alarm is cleared by event 19004 SENSOR NOTIFICATION MAJOR CLEAR.
ID
19001
Severity
Major
Category
PLAT
Control
ALARM ON
Related Alarm
“19002 SENSOR NOTIFICATION MINOR” (p. 3-567)
“19000 SENSOR NOTIFICATION CRITICAL” (p. 3-563)
Probable Cause
• High temperature, improper voltage, fan failure or other system problem.
....................................................................................................................................................................................................................................
5060 WCS 3-565
3HP700097ATDSMZZA
Alarms 19001 SENSOR NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
Corrective Action
2. Refer to the ATCA Hardware Maintenance guide to resolve the problem.
Prevention
....................................................................................................................................................................................................................................
3-566 5060 WCS
3HP700097ATDSMZZA
Alarms 19002 SENSOR NOTIFICATION MINOR
....................................................................................................................................................................................................................................
19002 SENSOR NOTIFICATION MINOR

Example
Information
This alarm reports an ATCA Shelf Management Controller (ShMC) non-critical sensor
error.
datawords.
This alarm is cleared by event 19005 SENSOR NOTIFICATION MINOR CLEAR.
ID
19002
Severity
Minor
Category
PLAT
Control
ALARM ON
Related Alarm
“19000 SENSOR NOTIFICATION CRITICAL” (p. 3-563)
“19001 SENSOR NOTIFICATION MAJOR” (p. 3-565)
....................................................................................................................................................................................................................................
5060 WCS 3-567
3HP700097ATDSMZZA
Alarms 19002 SENSOR NOTIFICATION MINOR
....................................................................................................................................................................................................................................
Probable Cause
• High temperature, improper voltage, fan failure or other system problem.
Corrective Action
2. Refer to the ATCA Hardware Troubleshooting Reference Guide to resolve the
problem.
Prevention
....................................................................................................................................................................................................................................
3-568 5060 WCS
3HP700097ATDSMZZA
Alarms 19007 RESOURCE NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19007 RESOURCE NOTIFICATION CRITICAL

Example
Information
This alarm is raised when a Field Replacable Unit (FRU) resource problem is detected.
FRU hardware types include fan shelf and ATCA blade.
The following dataword is returned:
SaHpiResourceId – resource location, for example (frame-shelf-slot) slot identification
For example, an upper fan tray resource ID has the format:
{ROOT,0} {RACK,1} {SYSTEM_CHASSIS,1} {SHELF_MANAGER,0}
{COOLING_UNIT,0}
It is cleared when the resource is restored, event 19008 RESOURCE NOTIFICATION
CRITICAL CLEAR.
See Appendix “ATCA Shelf Management Controller (ShMC)” (p. A-10) for more
information about FRU management.
ID
19007
Severity
Critical
Category
PLAT
Control
ALARM ON
This condition may affect existing and new calls.
....................................................................................................................................................................................................................................
5060 WCS 3-569
3HP700097ATDSMZZA
Alarms 19007 RESOURCE NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
Related Alarm
“19009 RESOURCE NOTIFICATION MAJOR” (p. 3-571)
“19011 RESOURCE NOTIFICATION MINOR” (p. 3-573)
Probable Cause
• A FRU resource failure occurred.
Corrective Action
1. Identify the affected component and error information from the alarm information.
problem.
Prevention
....................................................................................................................................................................................................................................
3-570 5060 WCS
3HP700097ATDSMZZA
Alarms 19009 RESOURCE NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19009 RESOURCE NOTIFICATION MAJOR

Example
Information
The following dataword is returned:
{COOLING_UNIT,0}
CRITICAL CLEAR.
ID
19009
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-571
3HP700097ATDSMZZA
Alarms 19009 RESOURCE NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
Related Alarm
“19007 RESOURCE NOTIFICATION CRITICAL” (p. 3-569)
“19011 RESOURCE NOTIFICATION MINOR” (p. 3-573)
Probable Cause
• A physical resource failure occurred.
Corrective Action
problem.
Prevention
....................................................................................................................................................................................................................................
3-572 5060 WCS
3HP700097ATDSMZZA
Alarms 19011 RESOURCE NOTIFICATION MINOR
....................................................................................................................................................................................................................................
19011 RESOURCE NOTIFICATION MINOR

Example
Information
SaHpiResourceEventType – for example Resource Failure
{COOLING_UNIT,0}
CRITICAL CLEAR.
ID
19011
Severity
Minor
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-573
3HP700097ATDSMZZA
Alarms 19011 RESOURCE NOTIFICATION MINOR
....................................................................................................................................................................................................................................
Related Alarm
“19009 RESOURCE NOTIFICATION MAJOR” (p. 3-571)
“19007 RESOURCE NOTIFICATION CRITICAL” (p. 3-569)
Probable Cause
• A physical resource failure occurred.
Corrective Action
problem.
Prevention
....................................................................................................................................................................................................................................
3-574 5060 WCS
3HP700097ATDSMZZA
Alarms 19014 WATCHDOG NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19014 WATCHDOG NOTIFICATION CRITICAL

Example
Information
This alarm is raised when a watchdog timer expires.
Watchdog Timers are devices that are often implemented with special hardware in high
availability systems. These devices are set to automatically interrupt, reset or power cycle
an entity after a certain period of time if it is not programmatically reset first. The purpose
of a Watchdog Timer device is to provide a fault-detection mechanism. The HPI
Watchdog Timer Management Instrument is designed to interface with this sort of
hardware mechanism.
Dataword Name Dataword Description

saHpiResourceId Geographic location of the resource eg. (frame-shelf-slot) slot
saHpiWatchdogEven- Actions taken upon watchdog timer timeout and the events that are
tAction generated for watchdog actions.
undefined(0), noAction(1), reset(2), powerDown(3), powerCycle(4),
timerInt(9)
saHpiWatchdogEv- Possible types of interrupts that may be triggered by a watchdog
entPreTimerAction pre-timer event. The actual meaning of these operations depends on the
resource type.
undefined(0), none(1), smi(2), nmi(3), messageInterrupt(4), oem(16)
saHpiWatchdogEven- These are possible watchdog users that may have caused the watchdog
tUse to expire. For instance, if watchdog is being used during power on self
test (POST), and it expires, the biosPost(3) expiration type will be set.
Most specific uses for Watchdog timer by users of HPI should indicate
smsOs(5) if the use is to provide an OS-healthy heartbeat, or oem(6) if
it is used for some other purpose.
undefined(0), none(1), biosFrb2(2), biosPost(3), osLoad(4), smsOs(5),
oem(6), unspecified(16)
....................................................................................................................................................................................................................................
5060 WCS 3-575
3HP700097ATDSMZZA
Alarms 19014 WATCHDOG NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
This alarm is cleared with event 19015 WATCHDOG NOTIFICATION CRITICAL
CLEAR.
ID
19014
Severity
Critical
Category
PLAT
Control
ALARM ON
Related Alarm
“19016 WATCHDOG NOTIFICATION MAJOR” (p. 3-577)
“19018 WATCHDOG NOTIFICATION MINOR” (p. 3-579)
19017 WATCHDOG NOTIFICATION MAJOR CLEAR
19019 WATCHDOG NOTIFICATION MINOR CLEAR
Probable Cause
• Varies by the resource type.
Corrective Action
problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-576 5060 WCS
3HP700097ATDSMZZA
Alarms 19016 WATCHDOG NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19016 WATCHDOG NOTIFICATION MAJOR

Example
Information
hardware mechanism.

timerInt(9)
resource type.

This alarm is cleared with event 19017 WATCHDOG NOTIFICATION MAJOR CLEAR
....................................................................................................................................................................................................................................
5060 WCS 3-577
3HP700097ATDSMZZA
Alarms 19016 WATCHDOG NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
ID
19016
Severity
Major
Category
PLAT
Control
ALARM ON
Related Alarm
“19014 WATCHDOG NOTIFICATION CRITICAL” (p. 3-575)
“19018 WATCHDOG NOTIFICATION MINOR” (p. 3-579)
Probable Cause
Corrective Action
problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-578 5060 WCS
3HP700097ATDSMZZA
Alarms 19018 WATCHDOG NOTIFICATION MINOR
....................................................................................................................................................................................................................................
19018 WATCHDOG NOTIFICATION MINOR

Example
Information
hardware mechanism.

timerInt(9)
resource type.

This alarm is cleared with event 19019 WATCHDOG NOTIFICATION MINOR CLEAR.
....................................................................................................................................................................................................................................
5060 WCS 3-579
3HP700097ATDSMZZA
Alarms 19018 WATCHDOG NOTIFICATION MINOR
....................................................................................................................................................................................................................................
ID
19018
Severity
Minor
Category
PLAT
Control
ALARM ON
Related Alarm
“19016 WATCHDOG NOTIFICATION MAJOR” (p. 3-577)
“19014 WATCHDOG NOTIFICATION CRITICAL” (p. 3-575)
Probable Cause
Corrective Action
problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-580 5060 WCS
3HP700097ATDSMZZA
Alarms 19021 HOTSWAP NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19021 HOTSWAP NOTIFICATION CRITICAL

Example
-
Information
Critical HotSwap Notification
ID
19021
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
HotSwap state change
Corrective Action
contact next level support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-581
3HP700097ATDSMZZA
Alarms 19023 HOTSWAP NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19023 HOTSWAP NOTIFICATION MAJOR

Example
-
Information
Major HotSwap Notification
ID
19023
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-582 5060 WCS
3HP700097ATDSMZZA
Alarms 19025 HOTSWAP NOTIFICATION MINOR
....................................................................................................................................................................................................................................
19025 HOTSWAP NOTIFICATION MINOR

Example
-
Information
Minor HotSwap Notification
ID
19025
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-583
3HP700097ATDSMZZA
Alarms 19028 OEM NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19028 OEM NOTIFICATION CRITICAL

Example
Information
This alarm is raised when the Shelf Management Controller (ShMC) reports an Original
Equipment Manufacturer (OEM) equipment issue.
saHpiOemEventText – problem description
{COOLING_UNIT,0}
It is cleared when the resource is restored, event 19029 OEM NOTIFICATION
CRITICAL CLEAR
ID
19028
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-584 5060 WCS
3HP700097ATDSMZZA
Alarms 19028 OEM NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
Related Alarm
“19030 OEM NOTIFICATION MAJOR” (p. 3-586)
“19032 OEM NOTIFICATION MINOR” (p. 3-588)
Probable Cause
• Varies with the OEM event notification.
Corrective Action
1. Determine the issue from the alarm information. Refer to the appropriate maintenance
documentation to resolve the problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-585
3HP700097ATDSMZZA
Alarms 19030 OEM NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19030 OEM NOTIFICATION MAJOR

Example
Information
{COOLING_UNIT,0}
It is cleared when the resource is restored, event 19031 OEM NOTIFICATION MAJOR
CLEAR
ID
19030
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-586 5060 WCS
3HP700097ATDSMZZA
Alarms 19030 OEM NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
Related Alarm
“19028 OEM NOTIFICATION CRITICAL” (p. 3-584)
“19032 OEM NOTIFICATION MINOR” (p. 3-588)
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-587
3HP700097ATDSMZZA
Alarms 19032 OEM NOTIFICATION MINOR
....................................................................................................................................................................................................................................
19032 OEM NOTIFICATION MINOR

Example
Information
{COOLING_UNIT,0}
It is cleared when the resource is restored, 19033 OEM NOTIFICATION MINOR
CLEAR
ID
19032
Severity
Minor
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-588 5060 WCS
3HP700097ATDSMZZA
Alarms 19032 OEM NOTIFICATION MINOR
....................................................................................................................................................................................................................................
Related Alarm
“19028 OEM NOTIFICATION CRITICAL” (p. 3-584)
“19030 OEM NOTIFICATION MAJOR” (p. 3-586)
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-589
3HP700097ATDSMZZA
Alarms 19035 EVT USER NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
19035 EVT USER NOTIFICATION CRITICAL

Example
Information
This alarm is raised for an fault which does not have a pre-defined code in the Shelf
Management Controller, or which is user defined.
The following datawords are reported in this alarm:
SaHpiUserEventText – Alarm description (text)
SaHpiResourceId – Geographic resource location
{COOLING_UNIT,0}
The alarm is cleared with 19036 EVT_USER_NOTIFICATION_CRITICAL_CLEAR.
ID
19035
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-590 5060 WCS
3HP700097ATDSMZZA
Alarms 19035 EVT USER NOTIFICATION CRITICAL
....................................................................................................................................................................................................................................
Related Alarm
“19037 EVT USER NOTIFICATION MAJOR” (p. 3-592)
“19039 EVT_USER_NOTIFICATION_MINOR” (p. 3-594)
Probable Cause
• Depends on the actual reported fault.
Corrective Action
problem.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-591
3HP700097ATDSMZZA
Alarms 19037 EVT USER NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
19037 EVT USER NOTIFICATION MAJOR

Example
Information
{COOLING_UNIT,0}
The alarm is cleared with 19038 EVT_USER_NOTIFICATION_MAJOR_CLEAR.
ID
19037
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-592 5060 WCS
3HP700097ATDSMZZA
Alarms 19037 EVT USER NOTIFICATION MAJOR
....................................................................................................................................................................................................................................
Related Alarm
“19035 EVT USER NOTIFICATION CRITICAL” (p. 3-590)
“19039 EVT_USER_NOTIFICATION_MINOR” (p. 3-594)
Probable Cause
Corrective Action
problem.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-593
3HP700097ATDSMZZA
Alarms 19039 EVT_USER_NOTIFICATION_MINOR
....................................................................................................................................................................................................................................
19039 EVT_USER_NOTIFICATION_MINOR
Example
Information
{COOLING_UNIT,0}
The alarm is cleared with 19040 EVT_USER_NOTIFICATION_MINOR_CLEAR.
ID
19039
Severity
Minor
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-594 5060 WCS
3HP700097ATDSMZZA
Alarms 19039 EVT_USER_NOTIFICATION_MINOR
....................................................................................................................................................................................................................................
Related Alarm
“19035 EVT USER NOTIFICATION CRITICAL” (p. 3-590)
“19037 EVT USER NOTIFICATION MAJOR” (p. 3-592)
Probable Cause
Corrective Action
problem.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-595
3HP700097ATDSMZZA
Alarms 19042 EVT ATCA TEMPERATURE FAULT
....................................................................................................................................................................................................................................
19042 EVT ATCA TEMPERATURE FAULT

Example
Information
This alarm is raised when the Power Distribution Unit (PDU) temperature exceeds 40 C.
The alarm is cleared with 19043 EVT_ATCA_TEMPERATURE_CLEAR
The ATCA PDU alarm card provides two 48V external alarm loops to report temperature
and fuse/breaker alarms.
• AtcaTemperature – temperature
ID
19042
Severity
Major
Category
PLAT
Control
ALARM ON
Related Alarm
“19044 EVT_ATCA_PDU_FUSE_FAULT” (p. 3-598)
“19046 EVT_ATCA_LOOPS_UNAVAILABLE” (p. 3-600)
“19048 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_A” (p. 3-602)
....................................................................................................................................................................................................................................
3-596 5060 WCS
3HP700097ATDSMZZA
Alarms 19042 EVT ATCA TEMPERATURE FAULT
....................................................................................................................................................................................................................................
“19050 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_B” (p. 3-604)
Probable Cause
• High temperature in the facility
Corrective Action
1. Check the facility temperature
2. Check for proper fan operation and fan filter – See ATCA Hardware Maintenance
Guide, 3HP70A447C24REZZA.
Prevention
• Periodic maintenance of air filters and cooling system.
....................................................................................................................................................................................................................................
5060 WCS 3-597
3HP700097ATDSMZZA
Alarms 19044 EVT_ATCA_PDU_FUSE_FAULT
....................................................................................................................................................................................................................................
19044 EVT_ATCA_PDU_FUSE_FAULT
Example
Information
This alarm is raised when a Power Distribution Unit (PDU) blown fuse/breaker is
detected.
The alarm is cleared with 19045 EVT_ATCA_PDU_FUSE_FAULT_CLEAR
• AtcaPduFuse – PDU fuses/breakers
ID
19044
Severity
Major
Category
PLAT
Control
ALARM ON
Related Alarm
“19042 EVT ATCA TEMPERATURE FAULT” (p. 3-596)
....................................................................................................................................................................................................................................
3-598 5060 WCS
3HP700097ATDSMZZA
Alarms 19044 EVT_ATCA_PDU_FUSE_FAULT
....................................................................................................................................................................................................................................
Probable Cause
• Fuse/breaker blown.
Corrective Action
1. Check and replace faulty fuse/breaker. Refer to the ATCA Hardware Troubleshooting
Guide (3HP700441476RJZZA).
Prevention
• Follow the periodic hardware maintenance schedule.
....................................................................................................................................................................................................................................
5060 WCS 3-599
3HP700097ATDSMZZA
Alarms 19046 EVT_ATCA_LOOPS_UNAVAILABLE
....................................................................................................................................................................................................................................
19046 EVT_ATCA_LOOPS_UNAVAILABLE
Example
Information
This alarm is raised when a Power Distribution Unit (PDU) alarm loop is not available.
• Loop 1 : temperature alarm
• Loop 2 : blown fuse/breaker alarm
The alarm is cleared with 19047 EVT_ATCA_LOOPS_UNAVAILABLE_CLEAR
• AtcaLoops – ATCA loops of external alarms
ID
19046
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
3-600 5060 WCS
3HP700097ATDSMZZA
Alarms 19046 EVT_ATCA_LOOPS_UNAVAILABLE
....................................................................................................................................................................................................................................
Related Alarm
Probable Cause
• 48V loop Voltage failure
Corrective Action
1. Check the 48V loops. Refer to the ATCA Hardware Troubleshooting Guide
(3HP700441476RJZZA).
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-601
3HP700097ATDSMZZA
Alarms 19048 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_A
....................................................................................................................................................................................................................................
19048 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_A
Example
Information
This alarm is raised when a Power Distribution Unit (PDU) power unit fault is detected.
The alarm is cleared with 19049 EVT_ATCA_POWER_UNIT_CLEAR_48V_FEED_A
• AtcaPdu48VA – ATCA PDU 48V feed A
ID
19048
Severity
Critical
Category
PLAT
Control
ALARM ON
Related Alarm
....................................................................................................................................................................................................................................
3-602 5060 WCS
3HP700097ATDSMZZA
Alarms 19048 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_A
....................................................................................................................................................................................................................................
Probable Cause
• Power supply/converter fault detected.
Corrective Action
1. Check and replace faulty power supply/converter. Refer to the ATCA Hardware
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-603
3HP700097ATDSMZZA
Alarms 19050 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_B
....................................................................................................................................................................................................................................
19050 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_B
Example
Information
This alarm is raised when a Power Distribution Unit (PDU) power unit fault is detected.
The alarm is cleared with 19051 EVT_ATCA_POWER_UNIT_CLEAR_48V_FEED_B
• AtcaPdu48VB – ATCA PDU 48V feed B
ID
19050
Severity
Critical
Category
PLAT
Control
ALARM ON
Related Alarm
19049 ATCA_POWER_UNIT_FAULT_48V_FEED_A
....................................................................................................................................................................................................................................
3-604 5060 WCS
3HP700097ATDSMZZA
Alarms 19050 EVT_ATCA_POWER_UNIT_FAULT_48V_FEED_B
....................................................................................................................................................................................................................................
Probable Cause
• Power supply/converter fault detected.
Corrective Action
1. Check and replace faulty power supply/converter. See ATCA Hardware
Troubleshooting Guide, 3HP700441476RJZZA.
Prevention
....................................................................................................................................................................................................................................
5060 WCS 3-605
3HP700097ATDSMZZA
Alarms 19052 OMNI LNGAGG AGG DOWN
....................................................................................................................................................................................................................................
19052 OMNI LNGAGG AGG DOWN

Example
-
Information
The Link Aggregation is not active. There is any one port of the link aggregation goes to
attached state.
ID
19052
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
All ports of the link aggregation goes out of attached state.
Corrective Action
Check the Cables belongs to logical linkAgg connection and the link aggregation
configuration
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-606 5060 WCS
3HP700097ATDSMZZA
Alarms 19058 VOIP TRUNK GROUP ISOLATED
....................................................................................................................................................................................................................................
19058 VOIP TRUNK GROUP ISOLATED

Example
Information
A VoIP trunk sub group is temporarily isolated due to lack of MGW resources.
In response to an EGCP ADD message, the MGW reported that there are no available
VoIP resources. The WCS (CsFm) raises the alarm and isolates the VoIP Sub Group
involved in the call for a configurable duration.
The VoIP Sub Group is restored and the alarm is automatically cleared after the
MgIpLockTimer expires (5 to 60 sec, default 5 sec). This timer is found in WEM: System
parameters -> Facility Manager.
The alarm datawords are the Application Manager ID, MGW ID, Trunk Group ID, MSF
VoIP Group ID, and VoIP Sub Group ID.
ID
19058
Severity
Major
Category
RESC
Control
ALARM ON
Some new calls may fail when the VoIP Sub Group is isolated, active calls are not
affected.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-607
3HP700097ATDSMZZA
Alarms 19058 VOIP TRUNK GROUP ISOLATED
....................................................................................................................................................................................................................................
Probable Cause
The MGW has no available VoIP resources.
Corrective Action
This condition is temporary and is automatically cleared when the MgIpLockTimer
expires.
If the problem persists, escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-608 5060 WCS
3HP700097ATDSMZZA
Alarms 19060 EVT_BONDING_IF_DOWN
....................................................................................................................................................................................................................................
19060 EVT_BONDING_IF_DOWN
Example
Information
This alarm is reported when the Linux Bonding driver detects a down status for one slave
link of a managed bonding interface.
The WCS bonding monitoring periodically queries all the bonding interfaces on a WCS
card via the Bonding Driver and detects the link down status to trigger this alarm.
This alarm applies only to ATCA Linux WCS.
• Bonding : Bonding interface name, for example bond0
• BondingIf : Bonding managed link
The corresponding mechanism for Solaris WCS is Uplink Driver monitoring and the
equivalent alarm for Solaris WCS is “10100 UPLINK IF DOWN” (p. 3-44).
The alarm is cleared with 19061 EVT_BONDING_IF_CLEAR.
ID
19060
Severity
Major
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-609
3HP700097ATDSMZZA
Alarms 19060 EVT_BONDING_IF_DOWN
....................................................................................................................................................................................................................................
Depending upon the number of Bond slave links which have gone down (for the internal
or external bonding interface), this failure can be service affecting if the affected WCS
card (for example SIM, DDM, CCM) cannot communicate internally or externally.
• Only 1 slave link down
- Due to the redundant Bonding interface architecture, this should be not service
affecting.
• Both slave links down
- If links have failed then the WCS card (for example SIM, DDM) may become
isolated from other WCS cards or from external entities, for example MSF. In this
case there could be call failures or reduced call capacity.
Related Alarm
19062 EVT_BONDING_IF_FAILOVER_DETECTED
“10100 UPLINK IF DOWN” (p. 3-44)
Probable Cause
• Possible faulty hardware (Ethernet port faulty)
• Bent network connectivity pins on the card or cable faulty
• Misconfigured jumpers
Corrective Action
1. Take the affected card out of service in a maintenance window.
2. Examine the ethernet links for any hardware, pins or cable issues.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-610 5060 WCS
3HP700097ATDSMZZA
Alarms 19064 EVT_M3UA_AUDIT_RECOVERY_FAILED
....................................................................................................................................................................................................................................
19064 EVT_M3UA_AUDIT_RECOVERY_FAILED
Example
Information
This alarm is raised when the Master M3UA copy detects a mismatch in the M3UA
critical control blocks and the automatic recovery has failed or the automatic recovery is
not possible in this situation.
• nodenum1 (Node Number of the slave M3UA copy that is out of sync)
• elementType (The type of critical control block that is out of sync)
The alarm is cleared with 19065 EVT_M3UA_AUDIT_RECOVERY_FAILED_CLEAR
ID
19064
Severity
Critical
Category
SGW
Control
ALARM ON
The messages that are routed through the out of sync slave node may be dropped due to
an out of sync state. If there is a visible impact on the KPIs then the slave node (reported
in dataword nodeNum1) should be re-started immediately.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-611
3HP700097ATDSMZZA
Alarms 19064 EVT_M3UA_AUDIT_RECOVERY_FAILED
....................................................................................................................................................................................................................................
Probable Cause
Following are the probable causes:
• Case 1 – There is a configuration mismatch in the Master M3UA and slave M3UA
node.
• Case 2 – Mismatched cotrol block recovery not possible.
• Case 3 – There is a mismatch between master M3UA and the database entries.
Corrective Action
1. This issue can impact call processing, inform next level of support.
2. Corrective action for all cases is restarting the out of sync slave copy. The node
number is reported in dataword nodeNum1.
3. If the slave copy fails to come up after restarting or the same alarm for same element
type is consistently raised for the same slave copy even after being restarted, then all
the M3UA copies (SgwMtp3 process) should be restarted simultaneously.
The SgwMtp3 process runs on SIMs or DDMs depending on the system type (T2K,
ATCA, Netra). To restart all the SgwMtp3 processes, restart all the nodes that are
running SgwMtp3 e.g. for Dual rack, restart all DDMs. For T2K, restart all SIMs.
Note: If there is a visible impact on the KPIs or the calls are failing, then the recovery
action should be taken ASAP. Otherwise, the recovery action can be performed in the
next available maintenance window.
Prevention
• Avoid adding/deleting/modifying M3UA resource entries from the backend database.
• Avoid running the nodes above traffic capacity.
....................................................................................................................................................................................................................................
3-612 5060 WCS
3HP700097ATDSMZZA
Alarms 19165 EVT_GTP_MME_CONNECTION_FAILURE
....................................................................................................................................................................................................................................
19165 EVT_GTP_MME_CONNECTION_FAILURE
Example
Information
The GTP-MME Connection is down - the GTP path to MME failed. Thus, connectivity
between GTP and MME is not available, and no communication is possible.
• MmeId– MME Id
• MmeIpAddr- MME IP Address
• MmePortNum- MME Port Number
ID
19165
Severity
Major
Category
SIGNL
Control
ALARM ON
All SRVCC calls from this MME node are lost.
Related Alarm
The alarm is cleared with 19166 EVT_GTP_MME_CONNECTION_FAILURE_CLEAR.
Probable Cause
• The MME Configuration is incorrect. For example, the MME IP/Port is not
configured correctly.
• Network issue
....................................................................................................................................................................................................................................
5060 WCS 3-613
3HP700097ATDSMZZA
Alarms 19165 EVT_GTP_MME_CONNECTION_FAILURE
....................................................................................................................................................................................................................................
Corrective Action
1. Verify that the MME configuration is correct - this configuration is done when the
feature is provisioned, using information from the operator. From the WEM:
Configuration: 5060 WCS -> Signaling Gateway -> MME Profile -> # MME Node ->
SRVCC
2. Check for a network issue (if any) by pinging the IP address of the MME.
3. Verify that the Sv floating IP (bond 1:2) is UP on the active IPM
run ‘ifconfig –a’ and check bond1:2.
Example output:
bond1:2 Link encap:Ethernet HWaddr 00:11:3F:C6:55:67
inet addr:172.22.121.69 Bcast:172.22.121.127 Mask:
255.255.255.192
UP BROADCAST RUNNING MASTER MULTICAST MTU:1500 Metric:1
4. If the Sv floating IP is incorrect, switchover IPM and check Sv Floating IP on the new
active IPM.
5. Escalate to the next level of support if not resolved.
Prevention
None.
....................................................................................................................................................................................................................................
3-614 5060 WCS
3HP700097ATDSMZZA
Alarms 19066 EVT_FORCE_BONDING_SWITCHOVER
....................................................................................................................................................................................................................................
19066 EVT_FORCE_BONDING_SWITCHOVER
Example
Information
This alarm is reported when the active slave link for a bonding interface is forced to
switch over to the second slave link.
This occurs after repeated loss of UDP keep alive messages with a peer WCS card (for
example SAM card).
This alarm applies only to ATCA Linux WCS.
• Bonding : Bonding interface name, for example bond0
• BondingIf : Bonding active link
• DestBondingIf : Bonding link to switch to
• NodeName : WCS card name
• Reason : Reason
ID
19066
Severity
Critical
Category
PLAT
Control
ALARM ON
If the currently active slave link is only faulty then after switch over the system should be
in service.
....................................................................................................................................................................................................................................
5060 WCS 3-615
3HP700097ATDSMZZA
Alarms 19066 EVT_FORCE_BONDING_SWITCHOVER
....................................................................................................................................................................................................................................
If the switched link is also faulty due to underlying network issues, then service may be
affected.
Related Alarm
Not applicable.
Probable Cause
• Missed UDP KA in BsDm from the active SAM card, using the currently active slave
link in the bonding interface.
• Possible data transmission error/ packet loss in the Network.
Corrective Action
1. Take the affected card out of service in a maintenance window.
2. Examine the ethernet links for any hardware, pins or cable issues.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-616 5060 WCS
3HP700097ATDSMZZA
Alarms 19070 EVT_MALBAN_LINK_PACKET_ERROR_MAJOR
....................................................................................................................................................................................................................................
19070 EVT_MALBAN_LINK_PACKET_ERROR_MAJOR
Example
Information
This alarm is reported when the Major error rate threshold has been exceeded in one of
the communication links on the Malban switch.
The threshold error rate values (5 Min sample period) for alarm generation are as follows:
major_low_thr=0.0005 [Alarm cleared below this value]
major_high_thr=0.001 [Alarm raised above this value]
Following datawords are reported with this alarm:
ge2, Xe1, etc.)
The alarm is cleared with 19071 EVT_MALBAN_LINK_PACKET_ERROR_MA-
JOR_CLEAR.
The alarm can be replaced with “19072 EVT_MALBAN_LINK_ PACKET_ERROR
CRITICAL” (p. 3-619) in case of high packet error rate.
ID
19070
Severity
Major
Category
PLAT
....................................................................................................................................................................................................................................
5060 WCS 3-617
3HP700097ATDSMZZA
Alarms 19070 EVT_MALBAN_LINK_PACKET_ERROR_MAJOR
....................................................................................................................................................................................................................................
Control
ALARM ON
A high packet error rate could have adverse performance impact on WCS, including
reduced traffic capacity.
Depending upon the number of Ethernet ports (Links) which have high packet error rate,
service could be affected, including call failure.
Related Alarm
“19072 EVT_MALBAN_LINK_ PACKET_ERROR CRITICAL” (p. 3-619)
Probable Cause
• There is high packet error rate on a communication link, exceeding the high threshold
as measured in a 5 min sample period.
• These errors are possibly caused by hardware or cable failure of some type.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-618 5060 WCS
3HP700097ATDSMZZA
Alarms 19072 EVT_MALBAN_LINK_ PACKET_ERROR CRITICAL
....................................................................................................................................................................................................................................
19072 EVT_MALBAN_LINK_ PACKET_ERROR CRITICAL

Example
Information
This alarm is reported when the Critical error rate threshold has been exceeded in one of
the communication links on the Malban switch.
The threshold error rate values (5 Min sample period) for alarm generation are as follows:
critical_low_thr=0.005 [Alarm cleared below this value]
critical_high_thr=0.01 [Alarm raised above this value]
Following datawords are reported with this alarm:
ge2, Xe1, etc.)
The alarm is cleared with 19073 EVT_MALBAN_LINK_PACKET_ERROR-
_CRITICAL_CLEAR
ID
19072
Severity
Critical
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-619
3HP700097ATDSMZZA
Alarms 19072 EVT_MALBAN_LINK_ PACKET_ERROR CRITICAL
....................................................................................................................................................................................................................................
A high packet error rate could have adverse performance impact on WCS, including
reduced traffic capacity.
Depending upon the number of Ethernet ports (Links) which have high packet error rate,
service could be affected, including call failure.
Related Alarm
“19070 EVT_MALBAN_LINK_PACKET_ERROR_MAJOR” (p. 3-617)
Probable Cause
• There is very high packet error rate on a communication link, exceeding the critical
threshold value as measured in a 5 min sample period.
• These errors are possibly caused by hardware or cable failure of some type.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-620 5060 WCS
3HP700097ATDSMZZA
Alarms 19088 EVT_INT_IWF_TRUNK_GROUP_ISOLATED
....................................................................................................................................................................................................................................
19088 EVT_INT_IWF_TRUNK_GROUP_ISOLATED
Example
Information
An Integrated IWF trunk group is temporarily isolated due to lack of resources from
MGW. In response to an EGCP ADD message, the MGW reported that there are no
available Integrated IWF resources. The WCS(CsFm) raises the alarm and isolates the
Integrated IWF trunk group involved in the call for a configurable duration. There is no
threshold value. The Integrated IWF trunk group is restored and the alarm is
automatically cleared after the MgIpLockTimer expires. (Zero value means Integrated
IWF trunk group will not be isolated). The alarm is cleared with 19089
EVT_INT_IWF_TRUNK_GROUP_ISOLATED_CLEAR.
• MsfId
• TrunkGroupId
ID
19088
Severity
Major
Category
RESC
Control
ALARM ON
Some new calls may fail when the Integrated IWF trunk group is isolated, active calls are
not affected.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-621
3HP700097ATDSMZZA
Alarms 19088 EVT_INT_IWF_TRUNK_GROUP_ISOLATED
....................................................................................................................................................................................................................................
Probable Cause
The MGW has no availble integrated IWF resources.
Corrective Action
This condition is temporary and is automatically cleared when the MgIpLockTimer
expires. If the alarm keeps occurring repeatedly, next level of support should be contacted
to investigate MGW resource shortage
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-622 5060 WCS
3HP700097ATDSMZZA
Alarms 19211 MGW CPU OVERLOAD
....................................................................................................................................................................................................................................
19211 MGW CPU OVERLOAD

Example
Information
This alarm is raised when WCS receives an EGCP REJECT from MGW with cause code
346 (indicating overload on the MGW).
This alarm is cleared when overload condition is resolved in MGW. The alarm is cleared
with 19212 MGW CPU OVERLOAD CLEAR.
• DW1: Node Id of the MGW.
• DW2: MSF CPU Overload Alarm. This is dummy parameter, has no significance
ID
19211
Severity
MAJOR
Category
RESC
Control
ALARM ON
The WCS will throttle traffic to the MGW.
Related Alarm
Not applicable
Probable Cause
MGW sent EGCP REJECT with cause code 346.
....................................................................................................................................................................................................................................
5060 WCS 3-623
3HP700097ATDSMZZA
Alarms 19211 MGW CPU OVERLOAD
....................................................................................................................................................................................................................................
Corrective Action
Investigate issues on the MGW such as failed cards which are resulting in fewer cards
handling traffic. Also, determine if there were configuration changes on the WCS
resulting in higher traffic toward the MGW.
Escalate the issue to next support level.
Prevention
Not applicable
....................................................................................................................................................................................................................................
3-624 5060 WCS
3HP700097ATDSMZZA
Alarms 19213 DISK ERROR MINOR
....................................................................................................................................................................................................................................
19213 DISK ERROR MINOR

Example
Information
There is a cron job running on non-VM cards, for example, Rouzic cards, Molene
SAM/HOST/SIM cards. This cron job will periodically run smartctl tool to check hard
disk. If the result code of smartctl tool indicates a non-immediate disk failure but
potential risk for disk failure, DISK_ERROR_MINOR will be reported.
A detail explanation of smartctl tool result code for this ALARM is as follows:
• Bit 5: // SMART status check returned "DISK OK" but some (usage or prefail)
attributes have been <= threshold at some time in the past
• Bit 6: // The device error log contains records of errors.
Note: These 2 bits currently only work for ATA disk. Whereas the mechanism is
developed to ensure complete coverage for disk error report
• DW1: Wss Card Id.
• DW2: Disk Error
This alarm is cleared by 19214 DISK ERROR MINOR CLEAR
ID
19213
Severity
MINOR
Category
PLAT
Control
ALARM ON
....................................................................................................................................................................................................................................
5060 WCS 3-625
3HP700097ATDSMZZA
Alarms 19213 DISK ERROR MINOR
....................................................................................................................................................................................................................................
It doesn’t impact system or ongoing calls. Whereas it indicates there is a potential risk
that the disk error will be escalated.
Related Alarm
13016 - EVT_DISK_ERROR_CRITICAL
13018 - EVT_DISK_ERROR_MAJOR
Probable Cause
Disk has issues
Corrective Action
Monitor the disk status via “smartctl –a ”.
Prevention
This kind of warning currently is only fired for ATA disk due to smartmon tool limitation.
When WCS is deployed with SCSI disks and this alarm will not occur.
....................................................................................................................................................................................................................................
3-626 5060 WCS
3HP700097ATDSMZZA
Alarms 19992 DNS SERVER NOT RESPONDING
....................................................................................................................................................................................................................................
19992 DNS SERVER NOT RESPONDING

Example
Information
This alarm occurs when a configured DNS server does not respond to a DNS query.
The following data words are returned:
• DW1: DNS-Server-IP-Address: IP address of the DNS server which is not responding
to the query.
• DW2: DNS-Server-Port-Number: Port number of DNS server on which DNS query
was sent.
ID
19992
Severity
MINOR
Category
SGW
Control
Alarm On
As long as another DNS server is configured and active, there will be no impact.
Related Alarm
19993 – EVT_DNS_SERVER_RESPONDING
19998 – EVT_DNS_SERVERS DOWN – This major alarm indicates than no DNS
servers are reachable.
....................................................................................................................................................................................................................................
5060 WCS 3-627
3HP700097ATDSMZZA
Alarms 19992 DNS SERVER NOT RESPONDING
....................................................................................................................................................................................................................................
Probable Cause
1. IP connectivity issue in the network
2. DNS server is down and not responding
3. Routes towards DNS are not defined correctly
Corrective Action
IF Then
IP connectivity issue in the network Resolve any related connectivity issue in the
network
DNS server is down Bring up the DNS server
Routes towards DNS are not defined correctly Ping DNS IP address (per DW1 in alarm) to
determine connectivity.
Escalate to the next level of support to correct
routing table on Router/WCS wherever this
problem exists.
Note:
• For DNS route, there is NO configuration
in WEM.
• One has to configure the correct
IP-Routing table on the machine (IPM)
itself.
• This IP-Routing-table configuration is
normally done as part of SIGTRAN / SIP
IP-network-configuration.
• Similar configuration has to be done for
DNS also.
• This DNS route configuration is integral
part of SIP-IP-network-configuration.
• If at any place SIP-IP-network-
configuration is correct, then DNS must be
reachable.
Note: For more details, refer IP Troubleshooting Guide , 3HP700171260RJZZA.
Prevention
The IP network should be available and the DNS server must be reachable from the WCS.
....................................................................................................................................................................................................................................
3-628 5060 WCS
3HP700097ATDSMZZA
Alarms 19994 DNS SERVER NOT CONFIGURED
....................................................................................................................................................................................................................................
19994 DNS SERVER NOT CONFIGURED

Example
Information
This alarm is raised when the WCS detects a DNS query needs to be initiated but no DNS
Server is configured.
The DNSId data word in the component field is used internally.
ID
19994
Severity
Major
Category
SGW
Control
ALARM ON
New SIP calls involving DNS procedures will fail.
Related Alarm
Not applicable.
Probable Cause
• DNS server is not configured
Corrective Action
1. Configure the DNS server from the WEM GUI by navigating to Signaling Gateway >
Parameters > Common > SIP.
....................................................................................................................................................................................................................................
5060 WCS 3-629
3HP700097ATDSMZZA
Alarms 19994 DNS SERVER NOT CONFIGURED
....................................................................................................................................................................................................................................
Refer to section titled SIP Parameters in user guide, Configuring a Signaling
Gateway from the Wireless Element Manager.
Prevention
DNS server must be configured before a DNS query can be initiated.
....................................................................................................................................................................................................................................
3-630 5060 WCS
3HP700097ATDSMZZA
Alarms 19998 DNS SERVERS DOWN
....................................................................................................................................................................................................................................
19998 DNS SERVERS DOWN

Example
Information
This alarm occurs when all configured DNS servers fail to respond to DNS-query.
The following data word is reported:
DW1: DNS Identifier
Note: This is a dummy value to be sent by the application to confirm DNS reachable.
ID
19998
Severity
MAJOR
Category
SGW
Control
Alarm On
All calls where DNS-resolution of FQDN (Fully Qualified Domain Name) is required
will be impacted. More specifically, any call involving a DNS procedure will fail.
Related Alarm
19999 EVT_DNS_SERVERS UP
19992 EVT_DNS_SERVER_NOT_RESPONDING: This ALARM is raised when any
DNS goes down. If multiple DNS servers are configured, then there will be one ALARM
for each one which is down.
....................................................................................................................................................................................................................................
5060 WCS 3-631
3HP700097ATDSMZZA
Alarms 19998 DNS SERVERS DOWN
....................................................................................................................................................................................................................................
Probable Cause
1. IP connectivity issue in the network
2. DNS server is down and not responding
3. Routes towards DNS are not defined correctly
Corrective Action
IF Then
IP connectivity issue in the network Resolve any related connectivity issue in the
network
DNS server is down Bring up the DNS server
Routes towards DNS are not defined correctly Ping DNS IP address (per DW1 in alarm) to
determine connectivity.
Escalate to the next level of support to correct
routing table on Router/WCS wherever this
problem exists.
Note:
• For DNS route, there is NO configuration
in WEM.
• One has to configure the correct
IP-Routing table on the machine (IPM)
itself.
• This IP-Routing-table configuration is
normally done as part of SIGTRAN / SIP
IP-network-configuration.
• Similar configuration has to be done for
DNS also.
• This DNS route configuration is integral
part of SIP-IP-network-configuration.
• If at any place SIP-IP-network-
configuration is correct, then DNS must be
reachable.
Note: For more details, refer IP Troubleshooting Guide , 3HP700171260RJZZA.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-632 5060 WCS
3HP700097ATDSMZZA
Alarms 20007 SYS ACTIVE CM/PAC DEAD
....................................................................................................................................................................................................................................
20007 SYS ACTIVE CM/PAC DEAD

Example
Information
The standby CM/PAC (Control Module/Packet And Control) detected that active
CM/PAC is dead.
The alarm datawords identify the affected card.
ID
20007
Severity
Critical
Category
PLAT
Control
ALARM ON
System capacity is affected if the standby CM/PAC does not come into service.
Related Alarm
“20018 SYS CPU DOWN” (p. 3-639)
Probable Cause
• Hardware error.
Corrective Action
1. The standby CM/PAC is automatically activated.
2. Replace the dead CM/PAC card.
....................................................................................................................................................................................................................................
5060 WCS 3-633
3HP700097ATDSMZZA
Alarms 20007 SYS ACTIVE CM/PAC DEAD
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-634 5060 WCS
3HP700097ATDSMZZA
Alarms 20010 SYS DISK FILE ERROR
....................................................................................................................................................................................................................................
20010 SYS DISK FILE ERROR

Example
-
Information
The Media Gateway is reporting a File Management subsystem failure.
ID
20010
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Media Gateway disk experienced the following conditions. Disk full (disk usage
exceedes preset threshold).Disk failure.
Corrective Action
If problem persists, call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-635
3HP700097ATDSMZZA
Alarms 20012 SYS RESOURCE THRESHOLD CROSS
....................................................................................................................................................................................................................................
20012 SYS RESOURCE THRESHOLD CROSS

Example
-
Information
The Media Gateway is reporting that the system resource utilization has crossed
threshold.
ID
20012
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Media Gateway system resource utilization has reached predefined threshold.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-636 5060 WCS
3HP700097ATDSMZZA
Alarms 20015 SYS CPU AAL5 SAR FAILURE
....................................................................................................................................................................................................................................
20015 SYS CPU AAL5 SAR FAILURE

Example
Information
The 20411: PM_MSC_DIAG_FAILURE alarm is raised when an AAL5 SAR device
fails. The system automatically switches over to the protecting PM card, and then reruns
the diagnostic test. If the test fails again, it means the AAL5 SAR device on the active
CM card is defective.
ID
20015
Severity
Critical
Category
PLAT
Control
ALARM ON
No immediate impact. The card will auto switchover.
If both active and standby fail, Inter-Process Communications (IPC) over AAL5 links to
all of the server cards will go down.
Related Alarm
“20411 PM_DIAG_FAILURE” (p. 3-689)
Probable Cause
The CM AAL5 cells may be stuck in the Port Inter-Face (PIF) device.
....................................................................................................................................................................................................................................
5060 WCS 3-637
3HP700097ATDSMZZA
Alarms 20015 SYS CPU AAL5 SAR FAILURE
....................................................................................................................................................................................................................................
Corrective Action
1. An automatic CM switchover occurs if the peer is in a hot standby mode.
2. Contact next level support to diagnose the issue.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-638 5060 WCS
3HP700097ATDSMZZA
Alarms 20018 SYS CPU DOWN
....................................................................................................................................................................................................................................
20018 SYS CPU DOWN

Example
Information
This alarm indicates that a particular CPU on one of the WMG cards is not functioning
normally. Any card with a CPU can issue this alarm (eg. CM, PAC, VSM, ESM, PM, VS,
QOC3).
ID
20018
Severity
Major
Category
WMG
Control
ALARM ON
The impact to the system should be only a loss of redundancy as long as the affected
card’s protecting cards are in service and available. If the affected card’s protecting card is
unavailable, all services provided by this card will be lost.
Related Alarm
“20057 SYS CARD CPU DOWN” (p. 3-663)
“23983 GEN CARD FAULT” (p. 3-913)
Probable Cause
This alarm can be caused by a hardware fault, a software error, a manual reset, or the
removal of the card.
....................................................................................................................................................................................................................................
5060 WCS 3-639
3HP700097ATDSMZZA
Alarms 20018 SYS CPU DOWN
....................................................................................................................................................................................................................................
Corrective Action
1. The card should return to service automatically and the alarm automatically cleared
by the associated SYS_CPU_UP (20019) event. The recovery should occur within
fifteen minutes if this is due to a manual or automatic reset.
Note: A VSM card may be brought back into service by power cycling the card by
reseating the card. If the alarm does not automatically clear after power cycle, the
hardware may be defective.
2. If it does not recover automatically and the alarm persists or it continues to occur,
collect diagnostics information and contact the next level support. For the diagnostics
info, collect MSF logs and core files (if any) from the active SAM.
Prevention
If this alarm occurs frequently for a specific card, the card may need to be replaced.
....................................................................................................................................................................................................................................
3-640 5060 WCS
3HP700097ATDSMZZA
Alarms 20020 SYS CPU APP VERSION MISMATCH
....................................................................................................................................................................................................................................
20020 SYS CPU APP VERSION MISMATCH

Example
-
Information
The CPU application does not have current software loaded.
ID
20020
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A CPU has the inconsistent application version to Running.
Corrective Action
Call customer support to reset CPU if the problem persists
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-641
3HP700097ATDSMZZA
Alarms 20024 SYS_MG_FAN_ERROR
....................................................................................................................................................................................................................................
20024 SYS_MG_FAN_ERROR
Example
-
Information
The Media Gateway is reporting a faulty chassis fan.
ID
20024
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The hardware diagnostic application detected faulty cooling fan.
Corrective Action
Replace the faulty fan assembly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-642 5060 WCS
3HP700097ATDSMZZA
Alarms 20026 SYS_MSF_COMPONENT_TOO_HOT
....................................................................................................................................................................................................................................
20026 SYS_MSF_COMPONENT_TOO_HOT
Example
Information
A media gateway temperature sensor reported a temperature exceeding its preset
threshold. The temperature reading is specified in the currentTemperature alarm data
word.
ID
20026
Severity
Critical
Category
PLAT
Control
ALARM ON
The onboard device is too hot and may not be able to function normally.
Related Alarm
“20024 SYS_MG_FAN_ERROR” (p. 3-642)
Probable Cause
Dirty filters, inadequate airflow to the system, high ambient temperature.
Corrective Action
1. Note the temperature reported in the alarm.
2. Contact next level support. Provide the reported temperature.
Note: An invalid temperature (eg. -100) is sometimes reported
....................................................................................................................................................................................................................................
5060 WCS 3-643
3HP700097ATDSMZZA
Alarms 20026 SYS_MSF_COMPONENT_TOO_HOT
....................................................................................................................................................................................................................................
Prevention
1. Follow the routine maintenance instructions to ensure adequate airflow to maintain
correct operating temperature. Ensure the fan filters are clean, all fans are operational
and the media gateway is operating in a temperature-controlled environment.
....................................................................................................................................................................................................................................
3-644 5060 WCS
3HP700097ATDSMZZA
Alarms 20028 EVT_SYS_NTP_SYNC_FAILURE
....................................................................................................................................................................................................................................
20028 EVT_SYS_NTP_SYNC_FAILURE
Example
Information
The Media Gateway is reporting that the CPU was unable to synchronize the clock with
the NTP servers in the last ten minutes.
• ntpPrimaryServerIpAddr;
• ntpSecondaryServerIpAddr;
• ntpFailureReason.
Note: The ntpPrimaryServerIpAddr and ntpSecondaryServerIpAddr datawords
contain actual Server IP addresses only if the alarm is raised by CM card CPU 0.
If raised by another card/CPU, ntpPrimaryServerIpAddr is 10.20.30.40 and
ntpSecondaryServerIpAddr is 0.0.0.0 because only CM CPU 0 communicates with
the WCS and has knowledge of the actual IP addresses.
ID
20028
Severity
Minor
Category
PLAT
Control
ALARM ON
Service impact: No
Billing impact: No
....................................................................................................................................................................................................................................
5060 WCS 3-645
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Related Alarm
Not applicable.
Probable Cause
• The NTP server is not responding to NTP time sync requests from MSF.
• The MSF NTP configuration is missing or has an invalid NTP time server.
• The NTP client/server communication on MSF is not working due to non-operational
xntpd service.
Corrective Action
1. Check NTP client/server network connectivity between MSF and NTP time server by
executing the ping command from MSF node to NTP:
If then
ping is not successful, clear the Network failure problem; go to step 2.
ping is successful, go to step 2.
2. Check that NTP configuration file (ntp.conf) is pointing to the correct NTP server:
If then
not pointing to the correct correct the server IP address and restart xntpd; go to step 3.
server IP address, Note: The IP addresses for the NTP servers are defined by
the customer.
pointing to the correct server go to step 3.
address,
3. Check that server IP addresses are set correctly in TT database table

MSFNODECONFIG:
If then
IP addresses are incorrect, correct the values and go to step 4.
IP addresses are correct, go to step 4.
4. Make sure Network Time Protocol daemon (xntpd) is running on WCS:
If then
xntpd is not running, restart the xntpd daemon; go to step 5.
....................................................................................................................................................................................................................................
3-646 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
If then
xntpd is already running, make sure time is in sync; go to step 5.
Note: If the WCS is not in sync, this can lead to MSF alarm.
The WCS will make corrections for the clock being out of
sync but the uncorrected time value is passed to the MSF.
5. If the steps above do not solve the problem, then escalate to the next level support.
Prevention
Verify the NTP client/server communication link to the MSF NTP server is operational
during installation and staging of MSF, and the time sync operation is successful.
....................................................................................................................................................................................................................................
5060 WCS 3-647
3HP700097ATDSMZZA
Alarms 20030 SYS CODE CHECKSUM ERROR
....................................................................................................................................................................................................................................
20030 SYS CODE CHECKSUM ERROR

Example
-
Information
The Media Gateway is reporting that a CPU RAM code or boot loader checksum
mismatch.
ID
20030
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Hardware failure, or bootloader flash programming error.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-648 5060 WCS
3HP700097ATDSMZZA
Alarms 20034 SYS DISK ERROR
....................................................................................................................................................................................................................................
20034 SYS DISK ERROR

Example
Information
The Media Gateway is reporting a CM/PAC (Control Module/Packet And Control) disk
failure.
• Node ID
• Slot ID
• SysDiskId: sysDiskId
• SysErrCode: System call return code
• DiskSectorId: Id of the sector on the disk.
The alarm is cleared with 20035 SYS_DISK_ERROR_CLEAR
ID
20034
Severity
Major
Category
PLAT
Control
ALARM ON
No immediate impact. The CM/PAC will automatically switchover in the event of this
error.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-649
3HP700097ATDSMZZA
Alarms 20034 SYS DISK ERROR
....................................................................................................................................................................................................................................
Probable Cause
• Hardware failure
Corrective Action
1. Refer to the following MOPs for procedures to replace faulty CM/PAC card:
3HP700421341RJZZA 7549 WMG Faulty HW Replacement MOP
3HP700021058RJZZA 7540 WMG faulty HW Replacement MOP
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-650 5060 WCS
3HP700097ATDSMZZA
Alarms 20036 SYS MEMORY ECC ERROR
....................................................................................................................................................................................................................................
20036 SYS MEMORY ECC ERROR

Example
-
Information
The Media Gateway is reporting that it has detected SDRAM ECC error.
ID
20036
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SDRAM or other hardware failure.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-651
3HP700097ATDSMZZA
Alarms 20038 SYS NODE LOAD CONTROL ON
....................................................................................................................................................................................................................................
20038 SYS NODE LOAD CONTROL ON

Example
-
Information
The Media Gateway is reporting that Load Control Feature has been turned on.
ID
20038
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator turned on Load Control Feature.
Corrective Action
No action is required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-652 5060 WCS
3HP700097ATDSMZZA
Alarms 20040 SYS_MGC_LINK_DOWN
....................................................................................................................................................................................................................................
20040 SYS_MGC_LINK_DOWN
Example
-
Information
The Media Gateway is reporting that an Ethernet link between the CM/PAC (Control
Module/Packet And Control) and the external Ethernet switch/router is down. The
redundancy of the Media Gateway and Media Gateway Controller communication is lost.
ID
20040
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Likely the CM/PAC Ethernet cable was disconnected. Also possible CM/PAC or external
Ethernet switch/router HW failure.
Corrective Action
Make sure that the CM/PAC card Ethernet cables are connected. Call customer support if
problem persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-653
3HP700097ATDSMZZA
Alarms 20042 SYS_MGC_PHYSICAL_LINK_FAILURE
....................................................................................................................................................................................................................................
20042 SYS_MGC_PHYSICAL_LINK_FAILURE
Example
-
Information
The Media Gateway is reporting that both Ethernet links between the CM/PAC (Control
Module/Packet And Control) and the external Ethernet switch/router are down. The
CM/PAC completely lost direct communication with the Media Gateway Controller.
ID
20042
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Likely the two Ethernet cables of the CM/PAC are disconnected. Also possible CM/PAC
or external Ethernet switch/router HW failure.
Corrective Action
Make sure that the CM/PAC Ethernet cables are connected. Call customer support if
problem persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-654 5060 WCS
3HP700097ATDSMZZA
Alarms 20044 SYS NODE SELECTION THROTTLE ON
....................................................................................................................................................................................................................................
20044 SYS NODE SELECTION THROTTLE ON

Example
-
Information
The Media Gateway is reporting that Media Gateway Controller can not process new
calls due to overloading or unavailability.
ID
20044
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the Media Gateway Controller is overloaded or possibly the Media Gateway
Controller is down.
Corrective Action
Make sure Media Gateway Controller is operational. Call customer support if problem
persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-655
3HP700097ATDSMZZA
Alarms 20047 SYS MEMORY CRITICAL
....................................................................................................................................................................................................................................
20047 SYS MEMORY CRITICAL

Example
Information
This alarm occurs when the amount of usable system RAM falls below the threshold of
20K. This means that less than 0.1% of RAM remains available.
The alarm datawords indicate the affected card and CPU.
ID
20047
Severity
Major
Category
WMG
Control
ALARM ON
If this card is an active or load-sharing card, service impact is likely occurring or is
imminent.
Related Alarm
Not applicable.
Probable Cause
Software defect causing memory leak or overload condition on the system.
....................................................................................................................................................................................................................................
3-656 5060 WCS
3HP700097ATDSMZZA
Alarms 20047 SYS MEMORY CRITICAL
....................................................................................................................................................................................................................................
Corrective Action
1.
If then
the card is a CM or PAC card, it will automatically be reset.
the card is not a CM or PAC card, reset the affected card. See Appendix “MGW
Card Reset Procedure” (p. A-9).
2. Escalate to the next level support to identify cause of the memory leak or the overload
condition.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-657
3HP700097ATDSMZZA
Alarms 20048 SYS SLOT POWER REDUN LOST
....................................................................................................................................................................................................................................
20048 SYS SLOT POWER REDUN LOST

Example
-
Information
The Media Gateway is reporting that a card has lost one of its -48V power inputs.
ID
20048
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
System detected a power input failure.
Corrective Action
Check power input if all cards reported power redundancy lost. Or check the individual
card that reported the problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-658 5060 WCS
3HP700097ATDSMZZA
Alarms 20053 SYS PRODUCT INFORMATION ERROR
....................................................................................................................................................................................................................................
20053 SYS PRODUCT INFORMATION ERROR

Example
Information
This alarm occurs when the system is unable to read the EEPROM data from a card. The
EEPROM stores the card type, serial number, date of manufacture, and other information.
For certain slots that allow multiple types of cards this data is necessary to initialize and
boot the card. It is possible that this failure occurred after the card has been booted and
that the card will be usable until the time of the next reset.
The alarm datawords indicate the affected card or daughter card.
ID
20053
Severity
Major
Category
WMG
Control
ALARM ON
If this card is an active or load-sharing card, service impact is likely occurring or is
imminent.
Related Alarm
Not applicable.
Probable Cause
An EEPROM part has failed due to aging or another part has failed and is preventing the
data from being read.
....................................................................................................................................................................................................................................
5060 WCS 3-659
3HP700097ATDSMZZA
Alarms 20053 SYS PRODUCT INFORMATION ERROR
....................................................................................................................................................................................................................................
Corrective Action
1. Replace the affected card (see the MGW Faulty Hardware Replacement MOP,
3HP700021058RJZZA)
Note: AI daughter card failure is most likely caused by the AI main card failure. In
this case, the AI main card should be replaced first and if the problem persists then the
daughter card should be replaced.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-660 5060 WCS
3HP700097ATDSMZZA
Alarms 20055 MGW NODE OVERLOADED
....................................................................................................................................................................................................................................
20055 MGW NODE OVERLOADED

Example
Information
This alarm is reported when the following MGW resources are overloaded:
1. CPU
2. Memory
This alarm is reported when resource usage is above the high level of resource utilization.
The alarm clears when resource usage drops to an acceptable level of resource utilization
after an overload condition.
A persistent system overload condition may indicate an insufficient capacity for the
amount of traffic to the gateway.
1. CPU Utilization:
a. Limitations are set by the following two configurable threshold settings on each
CPU:
Alarm is cleared at the Essential Line Service CPU Load Minimum (default is 88).
Alarm is reported at the Essential Line Service CPU Load Maximum (default is
93).
2. Memory/Buffer usage (including timer blocks)
a. Limitations are set by the following two configurable threshold settings on
memory associated with the CPUs:
Alarm is cleared at the Essential Line Service Memory Minimum (default is 80).
Alarm is reported at the Essential Line Service Memory Maximum (default is 85).
ID
20055
Severity
Critical
Category
RESRC
....................................................................................................................................................................................................................................
5060 WCS 3-661
3HP700097ATDSMZZA
Alarms 20055 MGW NODE OVERLOADED
....................................................................................................................................................................................................................................
Control
ALARM ON
All new calls on the affected MGW are rejected. No impact to existing calls.
Related Alarm
These alarms are raised when card is operational but has minor alarms:
“20012 SYS RESOURCE THRESHOLD CROSS” (p. 3-636)
“20440 ATM IF OUT BANDWIDTH USAGE THRESHOLD CROSS” (p. 3-695)
“21315 IP CAC BANDWIDTH THRESHOLD CROSS” (p. 3-794)
“VSC RESOURCE THRESHOLD CROSS” (p. 5-33)
Probable Cause
CPU, Memory/Buffer:
• The MGW is carrying is too much traffic (BHCA) and the CPU can not handle it.
Corrective Action
1. Identify the affected MGW (from alarm info).
2. Identify the affected resource (from alarm info).
3. Note the number of in-service channels, OOS channels and active calls on this MGW.
If CPU Resource:
1. Note the CPU occupancy in the system status MG node status.
a. From WEM, select System Status -> MGW Status
2. Note the CPU load for each card by performance group.
a. MSF_CPU performance group
b. MSF_Memory performance group
3. Contact next level support with the information noted above.
Prevention
1. Monitor the network to verify that the engineered capacity is sufficient to carry the
actual traffic.
2. Monitor system alarms to replace faulty devices and avoid running the system without
protecting cards.
....................................................................................................................................................................................................................................
3-662 5060 WCS
3HP700097ATDSMZZA
Alarms 20057 SYS CARD CPU DOWN
....................................................................................................................................................................................................................................
20057 SYS CARD CPU DOWN

Example
Information
The Media Gateway is reporting that a CPU has changed state from Running to Faulty.
This event is detected by the NIC-bus based keep-alive messages for smart card.
• Node ID
• Slot ID
• CPU ID
The alarm is cleared with 20058 SYS_CARD¬_CPU_UP
ID
20057
Severity
Major
Category
PLAT
Control
ALARM ON
Depends on the card type. That is CM/PAC, OC3, SGW, …
If redundant cards are present there should be no impact.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-663
3HP700097ATDSMZZA
Alarms 20057 SYS CARD CPU DOWN
....................................................................................................................................................................................................................................
Probable Cause
• Software failure
• Card removal
Corrective Action
1. No action is required if a planned maintenance activity.
2. If not a planned maintenance activity, refer to the following MOPs for procedures to
replace faulty card:
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-664 5060 WCS
3HP700097ATDSMZZA
Alarms 20060 SYS DISK HIGH USAGE
....................................................................................................................................................................................................................................
20060 SYS DISK HIGH USAGE

Example
-
Information
The Media Gateway is reporting the disk usage high.
ID
20060
Severity
MINOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Disk usage exceedes preset threshold for minor alarm.
Corrective Action
Inspect the disk and clean up obsolete files.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-665
3HP700097ATDSMZZA
Alarms 20063 CAS DS0S LOW
....................................................................................................................................................................................................................................
20063 CAS DS0S LOW

Example
-
Information
The available time slot resource on the specified Digital Loop Carrier (DLC) Node has
fallen to or below 15%.
ID
20063
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many calls or DLC node cross connections are being used relative to resource
configured.
Corrective Action
No action is required if this happens during high traffic. Call customer support if problem
persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-666 5060 WCS
3HP700097ATDSMZZA
Alarms 20081 CAS_CALL_IDS_LOW
....................................................................................................................................................................................................................................
20081 CAS_CALL_IDS_LOW
Example
-
Information
The Media Gateway call control block resource has fallen to or below 15%.
ID
20081
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many calls that are up relative to resource configured.
Corrective Action
No action is required if this happens during high traffic and only occasionally. Call
customer support if this condition persists.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-667
3HP700097ATDSMZZA
Alarms 20090 MSC NODE TABLE STALE
....................................................................................................................................................................................................................................
20090 MSC NODE TABLE STALE

Example
Information
This alarm indicates that the WMG has not received a call server node status update in the
past 30 minutes.
ID
20090
Severity
Major
Category
WMG
Control
ALARM ON
This alarm by itself is never service impacting. If the node states were mismatched
between the call server and the WMG, there could be a service impact. This alarm
indicates the potential for a mismatch exists.
Related Alarm
Probable Cause
1. A call server node which does not communicate directly with the WMG was included
in the list of nodes sent to the WMG.
2. The SAM has not sent a node update in the last 30 minutes. The alarm will clear when
the update is sent.
....................................................................................................................................................................................................................................
3-668 5060 WCS
3HP700097ATDSMZZA
Alarms 20090 MSC NODE TABLE STALE
....................................................................................................................................................................................................................................
Corrective Action
1. Escalate to ALU support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-669
3HP700097ATDSMZZA
Alarms 20100 SLC96 DATA LINK FAILURE
....................................................................................................................................................................................................................................
20100 SLC96 DATA LINK FAILURE

Example
-
Information
The Media Gateway has detected a failure on datalinks conntedt to SLC96 Remote
Teminal (RT).
ID
20100
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified span has experienced an AIS, LOF or LOS.
Corrective Action
Check equipment on both sides. Check data links provisioning. Call custom support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-670 5060 WCS
3HP700097ATDSMZZA
Alarms 20104 SLC96 REMOTE TERMINAL ERROR
....................................................................................................................................................................................................................................
20104 SLC96 REMOTE TERMINAL ERROR

Example
-
Information
The Media Gateway has received a internal defect message from Remote Teminal(RT).
ID
20104
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
RT or RT shelf has maor alarms, minro alarms, power outage or miscellaneous problem.
Corrective Action
Check Remote Terminal.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-671
3HP700097ATDSMZZA
Alarms 20181 EOC Network Element ERROR
....................................................................................................................................................................................................................................
20181 EOC Network Element ERROR

Example
-
Information
The RDT(Remote Digital Terminal) is reporting an alarm condition that may possibly
affect the entire RDT. The Description text included in the alarm may give more
information.
ID
20181
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The RDT itself is reporting this problem. Possible software problem within the RDT,
memory problem, or a non-specific alarm.
Corrective Action
The RDT craft interface will give more details on the precise nature of the problem.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-672 5060 WCS
3HP700097ATDSMZZA
Alarms 20182 EOC Analog Line Term ERROR
....................................................................................................................................................................................................................................
20182 EOC Analog Line Term ERROR

Example
-
Information
information.
ID
20182
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-673
3HP700097ATDSMZZA
Alarms 20183 EOC Ds1 Line Term ERROR
....................................................................................................................................................................................................................................
20183 EOC Ds1 Line Term ERROR

Example
-
Information
information.
ID
20183
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-674 5060 WCS
3HP700097ATDSMZZA
Alarms 20193 EOC Analog Line Term AIS
....................................................................................................................................................................................................................................
20193 EOC Analog Line Term AIS

Example
-
Information
RDT has detected an Alarm Indication signal on the indicated Analog Line Termnation
(CRV).
ID
20193
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Broken path on the analog line on the subscriber side.
Corrective Action
Perform loopback tests to determine the point of failure.Check Administrative state and
Secondary states of the T1 to make sure it has not been placed out of service by
maintenance operation.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-675
3HP700097ATDSMZZA
Alarms 20194 EOC Ds1 Line Term AIS
....................................................................................................................................................................................................................................
20194 EOC Ds1 Line Term AIS

Example
-
Information
RDT has detected an Alarm Indication signal on the indicated Analog Line Termnation
(CRV).
ID
20194
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Broken path on the analog line on the subscriber side.
Corrective Action
Perform loopback tests to determine the point of failure.Check Administrative state and
Secondary states of the T1 to make sure it has not been placed out of service by
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-676 5060 WCS
3HP700097ATDSMZZA
Alarms 20203 EOC DS1 DEGRADED SIGNAL
....................................................................................................................................................................................................................................
20203 EOC DS1 DEGRADED SIGNAL

Example
-
Information
Delete - replaced with RDT_CONDITION_IND
ID
20203
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A protection switch has taken place, causing the Data Links to realign themselves.A T1
failure has occurred but we have switched over the protecting link.
Corrective Action
Should recover automatically but in the event of continuous alarms, check the
following:T1 is physically connected.T1 analysis on the IDT and DLC Node(RDT)
port.REMOVE/RESTORE the T1.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-677
3HP700097ATDSMZZA
Alarms 20213 EOC DS1 FRAMING ERROR
....................................................................................................................................................................................................................................
20213 EOC DS1 FRAMING ERROR

Example
-
Information
This is a transmission problem on a T1. A few of these alarms over a 24 hour period are
expected. There should be performance counters to measure these depending on the DLC
Node(RDT) vendor. Service Affecting Probability: MEDIUM to HIGH depending on
number of alarms.
ID
20213
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Bad clock source. Clock drift. Mis-configuration.
Corrective Action
Make sure the DLC Node(RDT) clock source is okay.Make sure the T1 Frame format on
both IDT and DLC Node(RDT) matches.Initiate a loop back test on the T1 to find out the
specifics.Replace the card either on the IDT or DLC Node(RDT) or both.
....................................................................................................................................................................................................................................
3-678 5060 WCS
3HP700097ATDSMZZA
Alarms 20213 EOC DS1 FRAMING ERROR
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-679
3HP700097ATDSMZZA
Alarms 20223 EOC DS1 LOF
....................................................................................................................................................................................................................................
20223 EOC DS1 LOF

Example
-
Information
The LOF (Loss Of Frame) condition occurs on a T1. This alarm usually come with EOC
DS1 LOS. It usually indicates a disconnected cable. It is possible to receive an LOF
without an LOS if the DS1 is mis-configured as mentioned in the probable causes.
Severity level is MINOR if the hit is less than 50%. DS1 loss of frame error reported by
EOC. Service Affecting Probability: HIGH.
ID
20223
Severity
MAJOR
Category
CKT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
T1 Cable physically disconnected or cut. T1 set out of service (OOS) by the operator at
the DLC Node(RDT) or IDT. T1 set out of service (OOS) automatically by DLC
Node(RDT) or IDT. If this is the first time connecting the T1 it may be a possible mis-con
....................................................................................................................................................................................................................................
3-680 5060 WCS
3HP700097ATDSMZZA
Alarms 20223 EOC DS1 LOF
....................................................................................................................................................................................................................................
Corrective Action
Perform Loopback tests to determine the point of failure. Check Administrative state and
Secondary states of the DS1 to make sure it has not been placed out of service by
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-681
3HP700097ATDSMZZA
Alarms 20233 EOC DS1 LOP
....................................................................................................................................................................................................................................
20233 EOC DS1 LOP

Example
-
Information
RDT Reports Loss of Pointer on an optical DS1.
ID
20233
Severity
MAJOR
Category
CKT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A fault on an optical line occurs.
Corrective Action
Perform Loopback tests to determine the point of failure. Check Administrative state and
Secondary service states of the DS1 to make sure it has not been placed out of service by
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-682 5060 WCS
3HP700097ATDSMZZA
Alarms 20243 EOC DS1 LOS
....................................................................................................................................................................................................................................
20243 EOC DS1 LOS

Example
-
Information
The LOS (Loss Of Signal) condition occurs on a T1. This alarm usually come with EOC
DS1 LOF. It usually indicates a disconnected cable. It is possible to receive an LOF
without a LOS if the DS1 is mis-configured as mentioned in the probable causes. Severity
level is MINOR if the hit is less than 50%. DS1 loss of signal error reported by EOC.
Service Affecting Probability: HIGH.
ID
20243
Severity
MAJOR
Category
CKT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
T1 Cable physically disconnected or cut. T1 set out of service (OOS) by the operator at
the DLC Node(RDT) or IDT. T1 set out of service (OOS) automatically by DLC
Node(RDT) or IDT. If this is the first time connecting the T1 it may be a possible mis-con
....................................................................................................................................................................................................................................
5060 WCS 3-683
3HP700097ATDSMZZA
Alarms 20243 EOC DS1 LOS
....................................................................................................................................................................................................................................
Corrective Action
Identify which T1 is out of service. If the T1 identifier is between 1 and 28 it means the
T1 it will affect communications between IDT and DLC Node(RDT). If the T1 identifier
is greater than 28 it means it will affect subscribers (CRV's) on that T1. Determine if other
T1's are also down which may indicate a wider problem. Determine if cable is physically
connected in the MG. Also check the DLC Node(RDT) if collocated. Check the
configuration of the T1 on both DLC Node(RDT) and IDT to ensure that they are both
configured identically. Check FRAME Format (SF, ESF). Check DS1 Line Code (B8ZS,
AMI). Check Line Build Out (LBO). If it does not appear to be a physical problem Send
REMOVE action from EMS GUI followed by a RESTORE action from EMS GUI. If all
T1's on the board are affect, replace the board.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-684 5060 WCS
3HP700097ATDSMZZA
Alarms 20253 EOC NE EXT DEVICE ERROR
....................................................................................................................................................................................................................................
20253 EOC NE EXT DEVICE ERROR

Example
-
Information
An DLC Node(RDT) supporting device has a problem (such as cooling system, fans,
etc..). All DLC Nodes(RDTs) do not detect and report this and therefore this is not a
common alarm.
ID
20253
Severity
MAJOR
Category
EXTRN
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Specific to the DLC Node(RDT) vendor.
Corrective Action
Physical inspection of the DLC Node's(RDT's) supporting components is necessary.
There is not a remote method of managing this.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-685
3HP700097ATDSMZZA
Alarms 20274 EOC NE TIMING ERROR
....................................................................................................................................................................................................................................
20274 EOC NE TIMING ERROR

Example
-
Information
The clock signal on the T1 or Network Clock does not appear to be sending a good clock
signal or there is excessive drift. Service Affecting Probability: MEDIUM progressing to
HIGH.
ID
20274
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Clock source is bad.
Corrective Action
Check the DLC Node(RDT) to make sure that at least one of the backup clock sources is
still OK. Apply analyzer to the clock signal reported by the DLC Node(RDT). Change the
primary clock source on the DLC Node(RDT) to a known good clock source.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-686 5060 WCS
3HP700097ATDSMZZA
Alarms 20296 EOC PRIMARY LINK DOWN
....................................................................................................................................................................................................................................
20296 EOC PRIMARY LINK DOWN

Example
-
Information
The primary EOC link to the RDT is down or is unstable. This link is on the Primary DS1
on timeslot 12.
ID
20296
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Primary Span is down. HDLC link on timeslot 12 is down. Layer 2 is down either on the
switch or on the RDT.
Corrective Action
Verify status of the Primary Span. Verify there are no Framing/Line code violations on the
Primary Span. Verify the HDLC port mappings are correct for timeslot 12 on the Primary
Span. Verify LAPD is sending and receiving RR frames.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-687
3HP700097ATDSMZZA
Alarms 20304 EOC TMC PRIMARY LINK DOWN
....................................................................................................................................................................................................................................
20304 EOC TMC PRIMARY LINK DOWN

Example
-
Information
Call processing interface to the DLC Node(RDT) is down. We automatically switchover
to the secondary link. Service Affecting Probability: HIGH.
ID
20304
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Primary Span is down. HDLC link on timeslot 24 is down. Layer 2 is down either on the
switch or on the RDT.
Corrective Action
Verify status of the Primary Span. Verify there are no Framing/Line code violations on the
Primary Span. Verify the HDLC port mappings are correct for timeslot 24 on the Primary
Span. Verify LAPD is sending and receiving RR frames.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-688 5060 WCS
3HP700097ATDSMZZA
Alarms 20411 PM_DIAG_FAILURE
....................................................................................................................................................................................................................................
20411 PM_DIAG_FAILURE
Example
-
Information
The background diagnostic test on the active PM's(Packet Matrix) ATM switch fabric
chipset has detected a failure.
ID
20411
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely a failure on the active PM occurred, or failure on the CM/PAC ATM SAR
could also be the cause. This alarm includes a parameter that indicates the malfunctioning
PM hardware chip number.
Corrective Action
Switchover PM cards. If the problem is fixed, the PM cards should be replaced. If
condition persists, switchover CM/PAC card. After CM/PAC switchover, if the problem is
fixed, the CM/PAC card should be replaced. Contact customer support.
....................................................................................................................................................................................................................................
5060 WCS 3-689
3HP700097ATDSMZZA
Alarms 20411 PM_DIAG_FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-690 5060 WCS
3HP700097ATDSMZZA
Alarms 20430 PM_CONGESTION
....................................................................................................................................................................................................................................
20430 PM_CONGESTION
Example
-
Information
The ATM switching fabric is under congestion condition as measured by 60% to 80% of
cell memory being used.
ID
20430
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Connection over-subscription.
Corrective Action
None.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-691
3HP700097ATDSMZZA
Alarms 20432 PM_SEVERE_CONGESTION
....................................................................................................................................................................................................................................
20432 PM_SEVERE_CONGESTION
Example
-
Information
The ATM switching fabric is under severe congestion condition as measured by more
than 80% of cell memory being used.
ID
20432
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Connection over-subscription. switch fabric hardware failure.
Corrective Action
None.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-692 5060 WCS
3HP700097ATDSMZZA
Alarms 20437 PM_ATM_IF_BANDWIDTH_DEPLETED
....................................................................................................................................................................................................................................
20437 PM_ATM_IF_BANDWIDTH_DEPLETED
Example
-
Information
The available bandwidth is near depletion.
ID
20437
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The average used bandwidth on the ATM interface rises above the configured severe
congestion threshold.Most likely too many ATM connections are admitted on the
interface. Another possibility is that too many cells come into the interface from individua
Corrective Action
Admit no new connections or enable traffic policing for new connections.Contact the
customer support is required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-693
3HP700097ATDSMZZA
Alarms 20439 PM_ATM_IF_BANDWIDTH_LOW
....................................................................................................................................................................................................................................
20439 PM_ATM_IF_BANDWIDTH_LOW
Example
-
Information
The available bandwidth is low.
ID
20439
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The average used bandwidth on the ATM interface rises above the configured congestion
threshold or fall below the configured severe congestion threshold but still remain above
the congestion threshold. Most likely too many ATM connections are admitted o
Corrective Action
Admit no new connections or enable traffic policing for new connections. .Contact the
customer support is required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-694 5060 WCS
3HP700097ATDSMZZA
Alarms 20440 ATM IF OUT BANDWIDTH USAGE THRESHOLD CROSS
....................................................................................................................................................................................................................................
20440 ATM IF OUT BANDWIDTH USAGE THRESHOLD CROSS

Example
-
Information
The outgoing traffic bandwidth usage on the ATM interface exceeded the configured
alarm threshold.
ID
20440
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many ATM connections have been admitted to this interface (or) the traffic is too
high on individual connections that connect to this interface.
Corrective Action
Do not allow new connections to this interface or enable traffic policing connections for
parameters.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-695
3HP700097ATDSMZZA
Alarms 20444 PM_DOWN
....................................................................................................................................................................................................................................
20444 PM_DOWN
Example
-
Information
Both the active and standby PM (Packet Matrix) cards are out of service.
ID
20444
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Not applicable.
Corrective Action
If PM card fails to come active, replace the PM cards.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-696 5060 WCS
3HP700097ATDSMZZA
Alarms 20447 PM_CELL_BUFFER_POOL_LOW
....................................................................................................................................................................................................................................
20447 PM_CELL_BUFFER_POOL_LOW
Example
-
Information
PM (Packet Matrix) cell memory buffers in use in the pool rise above the configured
congestion threshold or fall below the configured severe congestion threshold but still
remain above the congestion threshold.
ID
20447
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely ATM connection over-subscription and PM hardware failure could cause.The
part of PM controled by this pool is under congestion condition. This affectes certain
AI/VS cards, depending on the pool. Pool 0 affects slots 28 and 33. Pool 1 affect
Corrective Action
Admit no new connections or enable traffic policing for new connections.Contact
Custome Support.
....................................................................................................................................................................................................................................
5060 WCS 3-697
3HP700097ATDSMZZA
Alarms 20447 PM_CELL_BUFFER_POOL_LOW
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-698 5060 WCS
3HP700097ATDSMZZA
Alarms 20452 ATM Atm Vpl LINK AIS
....................................................................................................................................................................................................................................
20452 ATM Atm Vpl LINK AIS

Example
-
Information
This node as the endpoint of an ATM Virutal Path connection receives AIS (Alarm
Indication Signal) cells on the connection from the up-stream.
ID
20452
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the physical link of the up-stream ATM is down. Another possibility is that
the virtual connection is heavily congested.Contact Customer Support.
Corrective Action
By running segment Continuity Check or Loopback Test jointly with the up-stream ATM
switches, the location of the problem can be found.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-699
3HP700097ATDSMZZA
Alarms 20453 ATM Atm Vcl LINK AIS
....................................................................................................................................................................................................................................
20453 ATM Atm Vcl LINK AIS

Example
-
Information
This node as the endpoint of an ATM Virutal Path connection receives AIS (Alarm
Indication Signal) cells on the connection from the up-stream.
ID
20453
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the physical link of the up-stream ATM is down. Another possibility is that
the virtual connection is heavily congested.Contact Customer Support.
Corrective Action
switches, the location of the problem can be found.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-700 5060 WCS
3HP700097ATDSMZZA
Alarms 20456 ATM Atm Vpl LINK LOC
....................................................................................................................................................................................................................................
20456 ATM Atm Vpl LINK LOC

Example
-
Information
The virtual path connection, on which a CC (Continuity Check) test is being conducted,
has not received any cell for a predefined period of time. As a result, LOC (Loss Of
Continuity) condition is declared.
ID
20456
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the up-stream ATM physical link is down. Another possibility is that the
virtual path connection is heavily congested.
Corrective Action
switches, the location of the problem can be found. If cannot resolved the problem,
contact Customer Support.
....................................................................................................................................................................................................................................
5060 WCS 3-701
3HP700097ATDSMZZA
Alarms 20456 ATM Atm Vpl LINK LOC
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-702 5060 WCS
3HP700097ATDSMZZA
Alarms 20457 ATM Atm Vcl LINK LOC
....................................................................................................................................................................................................................................
20457 ATM Atm Vcl LINK LOC

Example
-
Information
The virtual path connection, on which a CC (Continuity Check) test is being conducted,
has not received any cell for a predefined period of time. As a result, LOC (Loss Of
Continuity) condition is declared.
ID
20457
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the up-stream ATM physical link is down. Another possibility is that the
virtual path connection is heavily congested.
Corrective Action
switches, the location of the problem can be found. If cannot resolved the problem,
contact Customer Support.
....................................................................................................................................................................................................................................
5060 WCS 3-703
3HP700097ATDSMZZA
Alarms 20457 ATM Atm Vcl LINK LOC
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-704 5060 WCS
3HP700097ATDSMZZA
Alarms 20462 ATM Atm Vpl LINK RDI
....................................................................................................................................................................................................................................
20462 ATM Atm Vpl LINK RDI

Example
-
Information
MG has received RDI (Remote Defect Indication Signal) cells on the ATM Virtual Path
Link.
ID
20462
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the up-stream physical link is down. Another possiblity is that the logical
connection is heavily congested.
Corrective Action
switches, the location of the problem can be found. If cannot resolve the problem, contact
Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-705
3HP700097ATDSMZZA
Alarms 20463 ATM Atm Vcl LINK RDI
....................................................................................................................................................................................................................................
20463 ATM Atm Vcl LINK RDI

Example
-
Information
MG has received RDI (Remote Defect Indication Signal) cells on the ATM Virtual Path
Link.
ID
20463
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely the up-stream physical link is down. Another possiblity is that the logical
connection is heavily congested.
Corrective Action
switches, the location of the problem can be found. If cannot resolve the problem, contact
Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-706 5060 WCS
3HP700097ATDSMZZA
Alarms 20498 ATM CONTINUOUS LPBK TEST ERROR
....................................................................................................................................................................................................................................
20498 ATM CONTINUOUS LPBK TEST ERROR

Example
Information
This alarm indicates that the ATM continuous loopback cell test has failed. When this test
is running, the WMG sends an F5 OAM cell every five seconds over the ATM link to the
far end and waits for a response. If three consecutive cells go unanswered, this event is
produced. It is cleared with the ATM_CONTINUOUS_LPBK_TEST_ERROR_CLEAR
(20499) event whenever a response is received.
The interface information returned by the alarm identifies:
• <slot>.<card>.<facility>.<interface> (eg. 28.1.1.1)
ID
20498
Severity
Major
Category
WMG
Control
ALARM ON
This alarm may indicate a loss of connectivity over the ATM link to the far end. Also,
some equipment (such as vendor RNC) will queue these loopback cells while busy and
only respond once its other work has been completed. This delayed response results in the
event being issued even though the link is still fully functional.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-707
3HP700097ATDSMZZA
Alarms 20498 ATM CONTINUOUS LPBK TEST ERROR
....................................................................................................................................................................................................................................
Probable Cause
1. This alarm is caused by the lack of a response to the OAM loopback cells from the far
end. It is caused by either a true fault between the WMG and the far end or a delayed
response by the far end.
Corrective Action
1. If the alarm continually occurs and then clears a few seconds later, it is due to a
delayed response from the far end and is not indicative of a real connectivity issue.
Escalate to the next level support, to check with the RNC team.
2. If it is external to the WMG (typical), escalate to the next level support for
examination of the ATM link and associated transport hardware. Testing should
include checking the next hop of the ATM network, to check the path.
3. If the alarm is the result of a fault internal to the WMG (not typical), a PM card
switchover or AI card switchover can be tried to isolate the cause of the problem.
Escalate to the next level support to perform the switchover(s).
Note:
• The MGW will automatically perform a switchover if it detects a fault and a
standby card is available/ready.
• The fault is probably external if manual switchover does not clear the alarm.
Prevention
The loopback test can be disabled from the WEM for a specific link, preventing the
alarm: WEM -> ATM -> MGW Node -> AAL2 -> Properties -> Loopback -> Admin.
....................................................................................................................................................................................................................................
3-708 5060 WCS
3HP700097ATDSMZZA
Alarms 20501 EI ETHERNET LINK FAILURE
....................................................................................................................................................................................................................................
20501 EI ETHERNET LINK FAILURE

Example
-
Information
The Ethernet interface on an active Ethernet card has had a link failure. Traffic using this
interface will be rerouted over another link if possible.
ID
20501
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One of the following has occurred: The cable for this interface has become disconnected
or damaged. The far end interface is no longer operational.
Corrective Action
Verify the cable on this interface is properly connected and is free from damage. Verify
the far end interface is operating correctly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-709
3HP700097ATDSMZZA
Alarms 20503 EI ETHERNET STANDBY LINK FAILURE
....................................................................................................................................................................................................................................
20503 EI ETHERNET STANDBY LINK FAILURE

Example
-
Information
The Ethernet interface on a standby Ethernet card has had a link failure.
ID
20503
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One of the following has occurred: The cable for this interface has become disconnected
or damaged. The far end interface is no longer operational.
Corrective Action
Verify the cable on this interface is properly connected and is free from damage. Verify
the far end interface is operating correctly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-710 5060 WCS
3HP700097ATDSMZZA
Alarms 20505 EI FIBER LOS
....................................................................................................................................................................................................................................
20505 EI FIBER LOS

Example
-
Information
The active optical fiber module for the gigabit Ethernet interface has a Loss of Service
(LOS).
ID
20505
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One of the following has occurred: The optical fiber for this interface has become
disconnected or damaged. The far end interface is no longer operational.
Corrective Action
Traffic using this interface will be rerouted over another link if possible. Verify the optical
fiber on this interface is properly connected and is free from damage. Verify the far end
interface is operating correctly. If the problem persists Contact Customer Support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-711
3HP700097ATDSMZZA
Alarms 20509 EI OPTICAL TX FAULT
....................................................................................................................................................................................................................................
20509 EI OPTICAL TX FAULT

Example
-
Information
The optical interface on a Ethernet card has detected a transmitter fault.
ID
20509
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The output of the optical module has degraded below the fault threshold. The optical
module has reached its end of life or some other hardware problem has reduced the
optical modules output.
Corrective Action
The optical module needs to be replaced. If instruction is needed please call customer
support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-712 5060 WCS
3HP700097ATDSMZZA
Alarms 20514 EI AUTO NEGOTIATION DEGRADED
....................................................................................................................................................................................................................................
20514 EI AUTO NEGOTIATION DEGRADED

Example
-
Information
The Ethernet interface on a Ethernet card is running at less than one Gigabit per second or
at half duplex as determined by auto-negotiation.
ID
20514
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One of the following has occurred: The far end interface is not capable of running full
duplex 1Gigabit per second . The ethernet cable may be degraded or too long.
Corrective Action
Check the advertised capability of the far end interface on the EMS.Change the ethernet
cable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-713
3HP700097ATDSMZZA
Alarms 20519 EI STANDBY PATH FAILURE
....................................................................................................................................................................................................................................
20519 EI STANDBY PATH FAILURE

Example
-
Information
The Ethernet interface on the standby Ethernet card has the diagnostic failure.
ID
20519
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Ethernet interface on the standby Ethernet card has not responded to active Ethernet
interface polling for three times.
Corrective Action
Reset the standby Ethernet card.check the Ethernet links between active and standby
Ethernet cards.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-714 5060 WCS
3HP700097ATDSMZZA
Alarms 20606 ISDN LINK DOWN
....................................................................................................................................................................................................................................
20606 ISDN LINK DOWN

Example
-
Information
ISDN LAPD Link(D-channel) has been out-of-service.
ID
20606
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The remote device is not ready to receive/send PRI signaling messages. This alarm
includes a parameter that indicates the current available/connected LAPD Link number
within the PRI group. -- it could be physical or signaling software problem on the far
Corrective Action
Check LAPD Link connection between switch and remote device.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-715
3HP700097ATDSMZZA
Alarms 20632 ISDN INIT FAILED
....................................................................................................................................................................................................................................
20632 ISDN INIT FAILED

Example
-
Information
ISDN stack configuration fails and PRI could not initialize successfully.
ID
20632
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
PRI Stack initialization failed, including provision or memory allocation failed.
Corrective Action
Check PRI provision status. check pri memory allocation status.Need Reset the CM/PAC
(Control Module/Packet And Control) card with the PRI Stack.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-716 5060 WCS
3HP700097ATDSMZZA
Alarms 20634 ISDN GROUP DOWN
....................................................................................................................................................................................................................................
20634 ISDN GROUP DOWN

Example
-
Information
All the ISDN LAPD Links(D-channel) in the interface group have been out-of-service.
ID
20634
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The remote device is not ready to originate/terminate PRI call. -- it could be physical or
signaling software problem on the far-end. -- if it's a physical problem, there'll also a
hardware alarm issued.
Corrective Action
Check LAPD Link connection between switch and remote device.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-717
3HP700097ATDSMZZA
Alarms 20751 TDM APPLICATION FAULT
....................................................................................................................................................................................................................................
20751 TDM APPLICATION FAULT

Example
-
Information
CM/PAC (Control Module/Packet And Control) detected a major system fault. Active
CM/PAC will sitchover to standby CM/PAC if possible.
ID
20751
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CM/PAC application can no longer maintain a working system. One or more of the
following events have occurred: NIC Failed and shorted the NIC bus. Mid-plane NIC bus
has a short or a jammed pins. Total system clock failure. CM/PAC internal hardware f
Corrective Action
Consider changing the faulty CM/PAC card. If the fault is due to bus error then check the
mid-plane for shorts or jammed pins.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-718 5060 WCS
3HP700097ATDSMZZA
Alarms 20752 TDM APPLICATION DEGRADED
....................................................................................................................................................................................................................................
20752 TDM APPLICATION DEGRADED

Example
-
Information
A MGW has failed to create a provisioned object.
ID
20752
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
CM/PAC (Control Module/Packet And Control) facility CPU did not have enough
memory to create the object, or the provisioned object has failed data verification. This is
not a normal fault and could mean that there is an incompatibility between the insta
Corrective Action
Call customer support for further actions.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-719
3HP700097ATDSMZZA
Alarms 20754 TDM_SM/SST_CARD_FAULT
....................................................................................................................................................................................................................................
20754 TDM_SM/SST_CARD_FAULT
Example
-
Information
The SM/SST (Service Matrix/Switch, Service and Timing) card has encountered a
hardware fault. If possible, an automatic switch over to the standby SM/SST is executed.
Otherwise, the MGW switch will attempt a system-wide reset.
ID
20754
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Bus/register access failure, missing/corrupted FPGA file, loss of primary clock, card not
available/inserted.
Corrective Action
Ensure card is inserted properly or replace defective card. Make sure the FPGA files
needed by the SM/SST card are of a valid length and present on the CM/PAC off line
storage.
....................................................................................................................................................................................................................................
3-720 5060 WCS
3HP700097ATDSMZZA
Alarms 20754 TDM_SM/SST_CARD_FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-721
3HP700097ATDSMZZA
Alarms 20755 TDM SM/SST CARD DEGRADED
....................................................................................................................................................................................................................................
20755 TDM SM/SST CARD DEGRADED

Example
-
Information
One or more SM/SST (Service Matrix/Switch, Service and Timing) card components is
not operating correctly. The MGW will automatically attempt to recover.
The alarm lists the faulty device. There are several devices on the SM/SST, only the
Stratum device has an external input. All other devices are internal and are not accessible
to the user. System Stratum (BITS) clock errors are caused by invalid or alarmed BITS
facility.
• Node ID
• Slot ID
• Card ID
• tdmCategory
• SM/SST Failure Error Code.
• SM/SST(Service Matrix/Switch, Service and Timing) card's debug information.
The alarm is cleared with 20756 TDM_SM/SST_CARD_FAULT_CLEAR
ID
20755
Severity
Minor
Category
NTWK
Control
ALARM ON
....................................................................................................................................................................................................................................
3-722 5060 WCS
3HP700097ATDSMZZA
Alarms 20755 TDM SM/SST CARD DEGRADED
....................................................................................................................................................................................................................................
Depends on the reason for the alarm. If clocking related there is no impact unless both
clocks are lost in which case facility errors will occur. If DSP related then DSP related
services may be impacted if the problem affects both the active and standby SST/SM
cards.
Related Alarm
Not applicable.
Probable Cause
• Clock Failure
• DSP Failure
• Card removal
Corrective Action
The system may recover automatically. If the error persists then check the faulty device
number:
1. If the device number is the Stratum device then make sure that both BITS sources are
attached and valid.
2. For all other device faults, escalate to the next level of support.
Note: Stratum faults will clear in about 1 hour on the standby SM card and in 24
hours on the active SM card from the time the alarming condition is removed.
Refer to the following MOPs:
3HP700421342RJZZA 7549 BITS CLOCK CONFIGURATION
3HP700021041RJZZA 7540 Clock BITS
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-723
3HP700097ATDSMZZA
Alarms 20759 DS1 FACILITY FAULT
....................................................................................................................................................................................................................................
20759 DS1 FACILITY FAULT

Example
Information
This alarm indicates that the particular DS1 facility is not in-service or available. The
failure code is in the first alarm dataword.
The information returned by the alarm shows:
• MGW <number> interface <card>.<slot>.<port> (eg.WMG3 10.1.1)
ID
20759
Severity
Major
Category
WMG
Control
ALARM ON
All circuits or any services associated with this facility will be unavailable.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-724 5060 WCS
3HP700097ATDSMZZA
Alarms 20759 DS1 FACILITY FAULT
....................................................................................................................................................................................................................................
Probable Cause
This alarm is usually caused by a physical transport problem.
The expected failure codes are:
• Loss of Signal (LOS) – most common, usually caused by a connecting cable problem
• Loss of Frame (LOF), Loss of Multi-Frame (LOMF) are caused by a configuration
mismatch between the local and remote facility
• Remote Alarm Indication (RAI) – caused by a remote facility alarm.
Corrective Action
Troubleshoot the affected facility ensuring that physical connectivity is correct and its
characteristics such as line coding, framing, etc. match between the WMG and the far
end.
1. Check the DACX for configuation mismatch.
2. LOS – Check the connecting cables and connectors for loose connection,
misconnection or wire breakage.
3. LOF, LOMF – Check that the framing type on the local facility matches the remote
facility.
4. RAI – Check the upstream equipment for equipment or facility faults.
5. If the issue is not resolved, then check the local and upstream facility configuration
for incorrect or incompatible values, including Line Buildout matching cable length
and matching signal encoding.
Prevention
Ensure that all unlocked facilities are properly functioning and lock any unused facilities
to prevent extraneous alarms.
....................................................................................................................................................................................................................................
5060 WCS 3-725
3HP700097ATDSMZZA
Alarms 20760 TDM Channel FACILITY FAULT
....................................................................................................................................................................................................................................
20760 TDM Channel FACILITY FAULT

Example
-
Information
The facility has a physical line or path fault. The FACILITY is taken out of service.
ID
20760
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
local facility has detected a problem in the line or path. The failure code is saved in the
first data word of the alarm. Loss of signal (LOS) fault is most likely caused by a trouble
in the connecting cable. Loss of Frame (LOF) and Losss Of Multi-Fram
Corrective Action
LOS - Check the connecting cables or connectors for loose connection, misconnection or
wire breakage. LOF,LOMF - Make sure the framing type on the local facility matches the
remote facility. RAI - Check the condition of the upstream equipement for any equipment
or facility fault. If the above actions have been done and the problem did not clear then
....................................................................................................................................................................................................................................
3-726 5060 WCS
3HP700097ATDSMZZA
Alarms 20760 TDM Channel FACILITY FAULT
....................................................................................................................................................................................................................................
check the configuration of the facility in local and upstream end for any incorrect or
incompatiable configuration, such as: Line-Buildout matches the length of cable, or the
signal encoding matches the remote facility.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-727
3HP700097ATDSMZZA
Alarms 20761 TDM Ds3 FACILITY FAULT
....................................................................................................................................................................................................................................
20761 TDM Ds3 FACILITY FAULT

Example
-
Information
ID
20761
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
3-728 5060 WCS
3HP700097ATDSMZZA
Alarms 20761 TDM Ds3 FACILITY FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-729
3HP700097ATDSMZZA
Alarms 20762 TDM Port Transceiver FACILITY FAULT
....................................................................................................................................................................................................................................
20762 TDM Port Transceiver FACILITY FAULT

Example
-
Information
ID
20762
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
3-730 5060 WCS
3HP700097ATDSMZZA
Alarms 20762 TDM Port Transceiver FACILITY FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-731
3HP700097ATDSMZZA
Alarms 20763 TDM Ai Port Transceiver FACILITY FAULT
....................................................................................................................................................................................................................................
20763 TDM Ai Port Transceiver FACILITY FAULT

Example
-
Information
ID
20763
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
3-732 5060 WCS
3HP700097ATDSMZZA
Alarms 20763 TDM Ai Port Transceiver FACILITY FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-733
3HP700097ATDSMZZA
Alarms 20769 FAC Ds1 FACILITY DEGRADED
....................................................................................................................................................................................................................................
20769 FAC Ds1 FACILITY DEGRADED

Example
-
Information
The facility has non-service affecting alarms.
ID
20769
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Alarm threshold crossed.
Corrective Action
3. Check the configuration of the facility in local and upstream end for any incorrect or
incompatiable configuration, such as whether Line-Buildout matches the length of cable,
whether the frame type is the same between two ends.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-734 5060 WCS
3HP700097ATDSMZZA
Alarms 20770 FAC Channel FACILITY DEGRADED
....................................................................................................................................................................................................................................
20770 FAC Channel FACILITY DEGRADED

Example
-
Information
ID
20770
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-735
3HP700097ATDSMZZA
Alarms 20771 FAC Ds3 FACILITY DEGRADED
....................................................................................................................................................................................................................................
20771 FAC Ds3 FACILITY DEGRADED

Example
-
Information
ID
20771
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-736 5060 WCS
3HP700097ATDSMZZA
Alarms 20789 TDM Sm Dsp DSP FACILITY FAULT
....................................................................................................................................................................................................................................
20789 TDM Sm Dsp DSP FACILITY FAULT

Example
-
Information
A DSP fault has been detected on the active SM/SST (Service Matrix/Switch, Service and
Timing) card. The DSP Facility Manager will periodically attempt to recover this DSP.
Any circuits utilizing this DSP will be released.
ID
20789
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
FPGA load failure, DSP sanity failure, DSP self test failure, Hardware poll error,
Hardware access error, or periodic testing detected functional error.
Corrective Action
Make sure the DSP files have valid length and type on the CM/PAC (Control
Module/Packet And Control) mass storage. If the files are OK then replace the SM/SST
card.
....................................................................................................................................................................................................................................
5060 WCS 3-737
3HP700097ATDSMZZA
Alarms 20789 TDM Sm Dsp DSP FACILITY FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-738 5060 WCS
3HP700097ATDSMZZA
Alarms 20790 TDM Sm Dsp Group DSP FACILITY FAULT
....................................................................................................................................................................................................................................
20790 TDM Sm Dsp Group DSP FACILITY FAULT

Example
-
Information
A DSP fault has been detected on the active SM/SST (Service Matrix/Switch, Service and
Timing) card. The DSP Facility Manager will periodically attempt to recover this DSP.
Any circuits utilizing this DSP will be released.
ID
20790
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
card.
....................................................................................................................................................................................................................................
5060 WCS 3-739
3HP700097ATDSMZZA
Alarms 20790 TDM Sm Dsp Group DSP FACILITY FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-740 5060 WCS
3HP700097ATDSMZZA
Alarms 20792 TDM Sm Dsp DSP FACILITY DEGRADED
....................................................................................................................................................................................................................................
20792 TDM Sm Dsp DSP FACILITY DEGRADED

Example
-
Information
A DSP fault has been detected on the standby SM/SST (Service Matrix/Switch, Service
and Timing) card. The DSP Facility Manager will periodically attempt to recover this
DSP. Any circuits utilizing this DSP will be released.
ID
20792
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
card.
....................................................................................................................................................................................................................................
5060 WCS 3-741
3HP700097ATDSMZZA
Alarms 20792 TDM Sm Dsp DSP FACILITY DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-742 5060 WCS
3HP700097ATDSMZZA
Alarms 20793 TDM Sm Dsp Group DSP FACILITY DEGRADED
....................................................................................................................................................................................................................................
20793 TDM Sm Dsp Group DSP FACILITY DEGRADED

Example
-
Information
A DSP fault has been detected on the standby SM/SST (Service Matrix/Switch, Service
and Timing) card. The DSP Facility Manager will periodically attempt to recover this
DSP. Any circuits utilizing this DSP will be released.
ID
20793
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
card.
....................................................................................................................................................................................................................................
5060 WCS 3-743
3HP700097ATDSMZZA
Alarms 20793 TDM Sm Dsp Group DSP FACILITY DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-744 5060 WCS
3HP700097ATDSMZZA
Alarms 20799 TDM SYSTEM CLOCK FAULT
....................................................................................................................................................................................................................................
20799 TDM SYSTEM CLOCK FAULT

Example
Information
System clock failure. This alarm indicates that the system lost its clock and can no longer
operate accurately.
ID
20799
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is a critical alarm and is caused by a dual SM/SST (Service Matrix/Switch, Service
and Timing) clock outage. The clock outage can be caused by the following events:Bad
stratum module on the SM/SST, Bad 66,50 or 49 MHZ clock source, SM/SST hardware
Corrective Action
If the standby SM/SST is locked or unplugged, then unlock it or plug it back in. Replace
the active SM/SST card.
....................................................................................................................................................................................................................................
5060 WCS 3-745
3HP700097ATDSMZZA
Alarms 20799 TDM SYSTEM CLOCK FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-746 5060 WCS
3HP700097ATDSMZZA
Alarms 20800 TDM SYSTEM CLOCK DEGRADED
....................................................................................................................................................................................................................................
20800 TDM SYSTEM CLOCK DEGRADED

Example
-
Information
System clock is no longer locked to external BITS reference.
• Node ID
• Clock Reference Source ID
• tdmCategory
• TDM System Clock failure error code.
The alarm is cleared with 20801 TDM_SYSTEM_CLOCK_FAULT_CLEAR
ID
20800
Severity
Minor
Category
NTWK
Control
ALARM ON
TDM facilities.
Related Alarm
Not applicable.
Probable Cause
• Loss of one or both in-service BITS sources.
....................................................................................................................................................................................................................................
5060 WCS 3-747
3HP700097ATDSMZZA
Alarms 20800 TDM SYSTEM CLOCK DEGRADED
....................................................................................................................................................................................................................................
Corrective Action
1. Make sure the NI CARD connected to the BITS facility is in service and unlocked.
2. Make sure the BITS source is up and functioning according to BIT specifications.
3HP700421342RJZZA 7549 BITS CLOCK CONFIGURATION
3HP700021041RJZZA 7540 Clock BITS
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-748 5060 WCS
3HP700097ATDSMZZA
Alarms 20802 TDM Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20802 TDM Card CARD/PORT FAULT

Example
-
Information
The card's hardware can no longer provide service. If the card belongs to a protection
group, the available protecting card takes over the traffic. All tests on any contained
facilities, on this card are stopped, all PCM connections, not moved over to the protecting
card, are removed.
ID
20802
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The card has a service affecting hardware error. Degraded operation is not possible.
Corrective Action
The system will automatically restart the card's hardware. If the failure persists, replace
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-749
3HP700097ATDSMZZA
Alarms 20803 TDM Atm Interface Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20803 TDM Atm Interface Card CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20803
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-750 5060 WCS
3HP700097ATDSMZZA
Alarms 20804 TDM Channelized Interface Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20804 TDM Channelized Interface Card CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20804
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-751
3HP700097ATDSMZZA
Alarms 20805 TDM Voice Server Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20805 TDM Voice Server Card CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20805
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-752 5060 WCS
3HP700097ATDSMZZA
Alarms 20806 TDM Data Server Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20806 TDM Data Server Card CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20806
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-753
3HP700097ATDSMZZA
Alarms 20807 TDM Echo Server Card CARD/PORT FAULT
....................................................................................................................................................................................................................................
20807 TDM Echo Server Card CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20807
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-754 5060 WCS
3HP700097ATDSMZZA
Alarms 20808 TDM Port CARD/PORT FAULT
....................................................................................................................................................................................................................................
20808 TDM Port CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20808
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-755
3HP700097ATDSMZZA
Alarms 20809 TDM Port Group CARD/PORT FAULT
....................................................................................................................................................................................................................................
20809 TDM Port Group CARD/PORT FAULT

Example
-
Information
card, are removed.
ID
20809
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-756 5060 WCS
3HP700097ATDSMZZA
Alarms 20817 TDM Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20817 TDM Card CARD/PORT DEGRADED

Example
-
Information
Partial hardware failure has been detected in the card's hardware. The card can no longer
provide full service. If the card belongs to a protection group, the available protecting
card takes over the traffic. If no protection resource is available the card remains in
service.
ID
20817
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Partial hardware failure has been detecetd in the card's hardware.
Corrective Action
The system will automatically restart the card's failed hardware. If the failure persists,
replace the card. The user may manually switch the traffic away from the this card until
the fault clears or the card is replaced.
....................................................................................................................................................................................................................................
5060 WCS 3-757
3HP700097ATDSMZZA
Alarms 20817 TDM Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-758 5060 WCS
3HP700097ATDSMZZA
Alarms 20818 TDM Atm Interface Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20818 TDM Atm Interface Card CARD/PORT DEGRADED

Example
-
Information
Partial hardware failure has been detecetd in the card's hardware. Th card can no longer
service.
ID
20818
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-759
3HP700097ATDSMZZA
Alarms 20818 TDM Atm Interface Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-760 5060 WCS
3HP700097ATDSMZZA
Alarms 20819 TDM Channelized Interface Card CARD/PORT
DEGRADED
....................................................................................................................................................................................................................................
20819 TDM Channelized Interface Card CARD/PORT DEGRADED

Example
-
Information
service.
ID
20819
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-761
3HP700097ATDSMZZA
Alarms 20819 TDM Channelized Interface Card CARD/PORT
DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-762 5060 WCS
3HP700097ATDSMZZA
Alarms 20820 TDM Voice Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20820 TDM Voice Server Card CARD/PORT DEGRADED

Example
-
Information
service.
ID
20820
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-763
3HP700097ATDSMZZA
Alarms 20820 TDM Voice Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-764 5060 WCS
3HP700097ATDSMZZA
Alarms 20821 TDM Data Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20821 TDM Data Server Card CARD/PORT DEGRADED

Example
-
Information
service.
ID
20821
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-765
3HP700097ATDSMZZA
Alarms 20821 TDM Data Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-766 5060 WCS
3HP700097ATDSMZZA
Alarms 20822 TDM Echo Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20822 TDM Echo Server Card CARD/PORT DEGRADED

Example
-
Information
service.
ID
20822
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-767
3HP700097ATDSMZZA
Alarms 20822 TDM Echo Server Card CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-768 5060 WCS
3HP700097ATDSMZZA
Alarms 20823 TDM Port CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20823 TDM Port CARD/PORT DEGRADED

Example
-
Information
service.
ID
20823
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-769
3HP700097ATDSMZZA
Alarms 20823 TDM Port CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-770 5060 WCS
3HP700097ATDSMZZA
Alarms 20824 TDM Port Group CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
20824 TDM Port Group CARD/PORT DEGRADED

Example
-
Information
service.
ID
20824
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-771
3HP700097ATDSMZZA
Alarms 20824 TDM Port Group CARD/PORT DEGRADED
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-772 5060 WCS
3HP700097ATDSMZZA
Alarms 20878 TDM DIGIT MAP ERROR
....................................................................................................................................................................................................................................
20878 TDM DIGIT MAP ERROR

Example
-
Information
The system has received a request for an unprovisioned or an unavailable digit map.
ID
20878
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The digit map is not provisioned or is Out Of Service.
Corrective Action
The system will automatically try to reload failed digit maps, if the problem persists,
then:Make sure the digit map file is placed in the correct directory on the CM/PAC
(Control Module/Packet And Control) card, Verify that the file is built with the expected
type and has a valid length and checksum.If the above actions failed to resolve the
problem then call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-773
3HP700097ATDSMZZA
Alarms 20983 FAC_FACILITY_FAULT_STANDBY
....................................................................................................................................................................................................................................
20983 FAC_FACILITY_FAULT_STANDBY
Example
-
Information
The standby side of the TDM DS3 facility has experienced a fault.
ID
20983
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Loose cable connection, facility fault.
Corrective Action
Check the cables for loose connection or wire breakage. If the problem persists contact
customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-774 5060 WCS
3HP700097ATDSMZZA
Alarms 20996 TDM_SM/SST_DIG_ANN_ERROR
....................................................................................................................................................................................................................................
20996 TDM_SM/SST_DIG_ANN_ERROR
Example
-
Information
A digital announcment error on the SM/SST (Service Matrix/Switch, Service and Timing)
card.
ID
20996
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The digital annoucement index file is missing or corrupt.
Corrective Action
Check and make sure that the file exists. Recreate the file if necessary. If the problem
persists Contact Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-775
3HP700097ATDSMZZA
Alarms 20998 TDM SM DIG ANN DEGRADED
....................................................................................................................................................................................................................................
20998 TDM SM DIG ANN DEGRADED

Example
-
Information
One or more SM/SST (Service Matrix/Switch, Service and Timing) digital announcement
files have failed to load.
ID
20998
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The digital annoucement index file is missing or corrupt.
Corrective Action
Check and make sure that the file exists. If the problem is fixed by recreating the missing
file, the digital announcement needs to be restarted. This can be done through the GUI
when the EMS release supports this operation. If problem persists Contact Customer
Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-776 5060 WCS
3HP700097ATDSMZZA
Alarms 21002 TDM SW RESOURCE LOW
....................................................................................................................................................................................................................................
21002 TDM SW RESOURCE LOW

Example
-
Information
The CM/PAC(Control Module/Packet And Control) Facility CPU is low on the type of
software resource shown in the affected component ID.
ID
21002
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Resource management problems.
Corrective Action
If the problem persists over a period of time where the switch is known not to be 85%
loaded, the only solution is to switch over to the standby CM/PAC card. After the
switchover completes, restart the CM/PAC Facility CPU. Contact Customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-777
3HP700097ATDSMZZA
Alarms 21012 TDM DSP HW RESOURCE LOW
....................................................................................................................................................................................................................................
21012 TDM DSP HW RESOURCE LOW

Example
Information
This alarm indicates that the number of DSP resources available for a particular DSP
group has fallen below its provisioned threshold (default is 10%).
ID
21012
Severity
Major
Category
WMG
Control
ALARM ON
This alarm is a warning that the affected DSP resources are approaching exhaustion and it
should occur before any service impact. However, there is no additional alarm once the
resources are completely exhausted and the associated services are no longer available.
Related Alarm
“24050 TDM DSP GROUP FAULT” (p. 3-937)
“24054 TDM DSP GROUP DEGRADED” (p. 3-938)
Probable Cause
This alarm is caused by a lack of DSP resources for the requested services. This could be
a result of a mass calling event, traffic growth causing the WMG to reach the its capacity
for this resource, or a reduction in capacity because of out of service DSPs, or a defective
DSP.
....................................................................................................................................................................................................................................
3-778 5060 WCS
3HP700097ATDSMZZA
Alarms 21012 TDM DSP HW RESOURCE LOW
....................................................................................................................................................................................................................................
Corrective Action
1. Examine the statistics for the affected DSP group: WEM -> Performance -> Resource
Type -> DSP Usage, Performance -> TDMDspVqe.
If then
resource usage appears normal and properly Consider adding an ESM card (echo
associated with traffic growth, cancellation) or reallocate DSPs (non echo
cancellation).
alarms MsfTrapTdmDspGroupFault or a. reset the DSP group to attempt to
MsfTrapTdmDspGroupDegraded exist for return them to service.
this DSP, b. powercycle the DSP card.
c. escalate to next level of support if
problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-779
3HP700097ATDSMZZA
Alarms 21014 EC_TEST_XCON_ERROR
....................................................................................................................................................................................................................................
21014 EC_TEST_XCON_ERROR
Example
-
Information
The cross connection for Echo Canceller Test has failed.
ID
21014
Severity
MINOR
Category
COT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The DS0 is Out of Service(OOS/unavailable), echo DSP OOS/unavailable or
invalid/corrupt connection.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-780 5060 WCS
3HP700097ATDSMZZA
Alarms 21016 TDM MID PLANE BUS ERROR
....................................................................................................................................................................................................................................
21016 TDM MID PLANE BUS ERROR

Example
Information
An ACM (Control Module) or PAC (Packet And Control) card facility CPU lost hardware
access to all NIC (Network Interface Card) interfaces. On the G9, this can affect a T1/E1
and rear QOC3. On the 8000, this can affect an SM (Service Matrix), ESM (Echo Server
Module), and all other rear cards. The system performs a switchover to place the affected
CM or PAC card in cold standby until the alarm is cleared. Since the standby CM or PAC
uses a completely separate physical bus for communication, this will return the system to
normal operating service.
ID
21016
Severity
CRITICAL
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-781
3HP700097ATDSMZZA
Alarms 21016 TDM MID PLANE BUS ERROR
....................................................................................................................................................................................................................................
Probable Cause
The system raises this alarm when access to the midplane is impaired or impossible.
Reasons for this alarm may include:
• Pins on the midplane are either bent or shorted, or the midplane is defective.
• Some other hardware-related issue is preventing the software from accessing the cards
through the midplane bus.
Note: It is not possible to precisely identify the failing hardware as any user of this
shared bus could be the source for the fault.
Corrective Action
1. Determine which CM or PAC card facility CPU has lost hardware access to NIC
interfaces. Also, note the cards that were added or reset most recently.
2. Remove the recently handled cards and verify whether the affected CM/PAC cards
can run in an active mode. If a card can run in an active mode, replace the failing
card. Otherwise, check the handled card's slots for bent or shorted pins on the
midplane. If damaged pins are not found on the handled card's slots, start with the CM
and PAC cards and check all slots for damaged pins. Refer to the Maintenance Guide
for procedures to remove a card and to replace a card. Call customer support if bent or
shorted pins are found.
Prevention
Carefully insert cards into the chassis to avoid bending pins or damaging the midplane
sockets.
....................................................................................................................................................................................................................................
3-782 5060 WCS
3HP700097ATDSMZZA
Alarms 21020 TDM CARD DIAG TEST FAILURE
....................................................................................................................................................................................................................................
21020 TDM CARD DIAG TEST FAILURE

Example
-
Information
The CM/PAC (Control Module/Packet And Control) Facility CPU highway monitor
diagnostic test has failed.
ID
21020
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This alarm indicates a card failure and/or backplane failure.
Corrective Action
Contact Customer Support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-783
3HP700097ATDSMZZA
Alarms 21052 TDM INPULSE MAP ERROR
....................................................................................................................................................................................................................................
21052 TDM INPULSE MAP ERROR

Example
-
Information
The inpulse map object is not available.
ID
21052
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Not enough memory is available for this function.
Corrective Action
Switch over to the standby CM/PAC (Control Module/Packet And Control). After the
switchover completes, restart the CM/PAC Facility CPU. If problem persists Contact
Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-784 5060 WCS
3HP700097ATDSMZZA
Alarms 21068 TDM CAS PROFILE VARIABLE DIGIT CONTROL NOT
SUPPORTED
....................................................................................................................................................................................................................................
21068 TDM CAS PROFILE VARIABLE DIGIT CONTROL NOT

SUPPORTED
Example
-
Information
The MG SM/SST (Service Matrix/Switch, Service and Timing) DSP firmware does not
support the variable digital control feature.
ID
21068
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The MG SM/SST DSP firmware is out of date.
Corrective Action
Upgrade the MG SM/SST DSP firmware to the current release.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-785
3HP700097ATDSMZZA
Alarms 21070 TDM PORT TRANCEIVER THRESHOLD CROSS
....................................................................................................................................................................................................................................
21070 TDM PORT TRANCEIVER THRESHOLD CROSS

Example
Information
The media gateway is reporting that a port transceiver has experienced one or more
values outside of preset value limits as determined by the transceiver manufacturer.
• Node ID
• Slot ID
• Object Port ID
The alarm is cleared by 21071 TDM PORT TRANCEIVER THRESHOLD CROSS
CLEAR
ID
21070
Severity
MINOR
Category
NTWK
Control
Alarm On
TDM Facilities
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-786 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
The monitored values are transceiver temperature, voltage, bias, TX power and RX
power.
Corrective Action
1. Get Alarm Info
The alarm datawords indicate the MGW, Slot, and Port which raised the alarm.
2. Connect to the SAM (System Administration Module)
Connect to either SAM of the Call Server via SSH.
Then telnet to the MGW identified in the alarm info.
3. Run the Diagnostics
From the MGW telnet session > run the following commands
send <slot#>, 0: connect;
fac 29 <port# -1>
Note: <port# -1> is the affected port number from the alarm info minus 1.
Example: If port 3 is in alarm you run fac 29 2. This is the difference between
physical ports 1-4 on the WEM and CI Card and logical 0-3 in the CLI.
disconnect
exit
Note: The diagnostics printout identifies the threshold crossed reason (Temperature,
Voltage, Bias, TX or RX Power)
If then
If Temperature Threshold go to Step 4
If Voltage Threshold go to Step 6
If Bias Threshold go to Step 6
If TX Power Threshold go to Step 5
If RX Power Threshold go to Step 5
4. Clearing Temperature Alarm

• Check if there an open door, fan, dirty filter or other device which may be
facilitating the low/high temperature that this port transceiver is experiencing.
• Take corrective action.
....................................................................................................................................................................................................................................
5060 WCS 3-787
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Note: Correction will take time to balance the temperature.
• Run the diagnostics again from step 3
Check if all measurements are between thresholds.
If Yes go to step 7
If No go to step 6
5. Clearing TX/RX Power Alarm
The TX or RX power levels for this port are too high/low.
Note: Correction should take immediate affect.
Find the source of the loss and correct it.
Dirty Connections?
• Clean the connectors at both the MGW & DCS/Fiber Panel.
- Dust blocks light transmission
- Finger oil reduces light transmission
- Dirt on fiber connectors spreads to other connections
• Clean fibers each time they are connected
Bends in the Fiber?

• Macro Bending caused by larger bends in the fiber.
- Perform a light test or at least trace the fiber looking for bends.
• Micro Bending
- Smaller bends, usually not correctable. Possible cable ties too tight.
Coupling Losses?
• Losses at splices and connectors such as:
- Angular misalignment
....................................................................................................................................................................................................................................
3-788 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
- Spacing Loss
- Axis Misalignment
- Area Mismatch
6. Escalate to next level of support.

7. Disconnect from MGW
Job is complete
Prevention
Perform regular equipment maintenance.
....................................................................................................................................................................................................................................
5060 WCS 3-789
3HP700097ATDSMZZA
Alarms 21302 IP ARP TIMEOUT
....................................................................................................................................................................................................................................
21302 IP ARP TIMEOUT

Example
-
Information
The ARP entry for the specified IP address becomes unresolved.
ID
21302
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
ARP entries can be dynamically created from user configured static routes. The
netToMediaNetAddress in the static route is automatically added to the ARP table. This
alarm indicates a previously resolved ARP entry becoming unresolved. Possible networ
Corrective Action
Check network connectivity to the specified device. Check the IP address is valid and no
duplicate IP addresses exist on the network.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-790 5060 WCS
3HP700097ATDSMZZA
Alarms 21305 IP DOS ATTACK
....................................................................................................................................................................................................................................
21305 IP DOS ATTACK

Example
Information
An IP Denial of Service (DOS) attack or other event may be occurring. This is identified
when an excessive number of unexpected IP packets are received on a GigE card. The
number of IP packets failing VoIP session firewall and Access Control List policy has
exceeded the configured threshold.
• Node ID
• MSF Trap Object Singleton ID
• Current IP DoS packet failure rate.
The alarm is cleared by 21306 IP DOS ATTACK CLEAR
ID
21305
Severity
MINOR
Category
SECUR
Control
Alarm On
Typically not service affecting. Indicates unauthorized packets arriving at a GIGE
interface on the Gateway.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-791
3HP700097ATDSMZZA
Alarms 21305 IP DOS ATTACK
....................................................................................................................................................................................................................................
Probable Cause
• Call setup/teardown issues resulting in unaccounted RTP stream arriving at the GIGE
interface. (Most common cause)
• Remote VoIP device becomes unreachable causing a router to send back excessive
ICMP unreachable packets.
• Denial of Service (DOS) attack.
Corrective Action
1. Check the logged packet history for information on the packets failing firewall or
policy to identify the cause.
From the WEM, select the MGW > IP and Routing > IP > Denial of Service. Select
the Logged Packets tab.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-792 5060 WCS
3HP700097ATDSMZZA
Alarms 21313 IP RESOURCES THRESHOLD CROSS
....................................................................................................................................................................................................................................
21313 IP RESOURCES THRESHOLD CROSS

Example
-
Information
ARP table is nearly full.
ID
21313
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Excessive entries in ARP table. The possible reasons are: Too many IP routes using
different nexthops. Configured too many static ARP entries.
Corrective Action
Call customer support for further actions.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-793
3HP700097ATDSMZZA
Alarms 21315 IP CAC BANDWIDTH THRESHOLD CROSS
....................................................................................................................................................................................................................................
21315 IP CAC BANDWIDTH THRESHOLD CROSS

Example
-
Information
A GigE(Gigabit Ethernet) facility bandwidth usage exceeds threshold.
ID
21315
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The GigE facility bandwidth usage exceeded the user specified High Bandwidth
threshold. The possible reasons are: Heavy VoIP traffic. DoS attacks. Reached MG call
capacity.
Corrective Action
Check if any DoS Alarm. Check the need for adding additional GigE facilities.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-794 5060 WCS
3HP700097ATDSMZZA
Alarms 21321 IP OSPF HELLO DOWN
....................................................................................................................................................................................................................................
21321 IP OSPF HELLO DOWN

Example
-
Information
The indicated OSPF interface has lost communication with the Designated Router and
therefore is not in the OSPF network.
ID
21321
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
There are no neighboring routers connected to this interface or the neighboring routers
also do not support the Designate Router role (i.e., Router Priority equals 0). Note: The
Media Gateway does not support the Designated Router role.
Corrective Action
Make sure a neighboring router is connected to the interface and the router's priority is
not 0.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-795
3HP700097ATDSMZZA
Alarms 21326 IPV6 NBR UNREACHABLE
....................................................................................................................................................................................................................................
21326 IPV6 NBR UNREACHABLE

Example
-
Information
The neighbor with the specified IPv6 address is unreachable
ID
21326
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible network connectivity failure to the specified neighbor
Corrective Action
Check the admin/operational states of the GigE card and interface. Check network
connectivity to the neighbor. Check the IP address is valid and no duplicate IP addresses
exist on the network. Check the configuration on the router. Make sure express
forwarding is enabled on CISCO routers (ipv6 cef).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-796 5060 WCS
3HP700097ATDSMZZA
Alarms 21350 MPLS LSP DOWN
....................................................................................................................................................................................................................................
21350 MPLS LSP DOWN

Example
-
Information
The Media Gateway is reporting that MPLS Label Switch Path (LSP) is down.
ID
21350
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible reasons are: The configured hops for the LSP are invalid. A failure in the
network path.
Corrective Action
Make sure the hop list for the LSP is correct. Use IP TraceRoute function to debug the
network path.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-797
3HP700097ATDSMZZA
Alarms 21352 MPLS TUNNEL BANDWIDTH THRESHOLD CROSS
....................................................................................................................................................................................................................................
21352 MPLS TUNNEL BANDWIDTH THRESHOLD CROSS

Example
-
Information
The Media Gateway is reporting that the bandwidth usage of the tunnel has exceeded the
configured high usage threshold.
ID
21352
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The bandwidth configured for the LSPs in this tunnel is insufficient for the call volume.
Corrective Action
Increase the bandwidth and/or booking factor of the LSPs in this tunnel.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-798 5060 WCS
3HP700097ATDSMZZA
Alarms 21353 MPLS TUNNEL BANDWIDTH DEPLETED
....................................................................................................................................................................................................................................
21353 MPLS TUNNEL BANDWIDTH DEPLETED

Example
-
Information
The Media Gateway is reporting that there is no available bandwidth in the tunnel to
accept new calls.
ID
21353
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The bandwidth configured for the LSPs in this tunnel is insufficient for the call volume.
Corrective Action
Increase the bandwidth and/or booking factor of the LSPs in this tunnel.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-799
3HP700097ATDSMZZA
Alarms 21506 CMC DB LOADING FAILED
....................................................................................................................................................................................................................................
21506 CMC DB LOADING FAILED

Example
-
Information
MG has failed to load as least one DB file from disk during CM/PAC (Control
Module/Packet And Control) initialization.
ID
21506
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: The required DB file does not exist. The DB file does not have
correct length.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-800 5060 WCS
3HP700097ATDSMZZA
Alarms 21507 CMC PROVISIONING FAILED
....................................................................................................................................................................................................................................
21507 CMC PROVISIONING FAILED

Example
-
Information
MG has failed provisioning.
ID
21507
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
One or more key applications has failed initialization. Possible database problem.
Corrective Action
Contact customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-801
3HP700097ATDSMZZA
Alarms 21515 CMC DB VALIDATION FAILED
....................................................................................................................................................................................................................................
21515 CMC DB VALIDATION FAILED

Example
-
Information
MG (Media Gateway) has detected database validation failure.
ID
21515
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Incorrect or inconsistent values contained in the specified database file.
Corrective Action
Check whether the specified file has been downloaded to MG.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-802 5060 WCS
3HP700097ATDSMZZA
Alarms 21518 CMC APPLICATION PROVISIONING
....................................................................................................................................................................................................................................
21518 CMC APPLICATION PROVISIONING

Example
Information
This alarm is raised when one of the CM/PAC applications is in the provisioning phase. It
occurs during the boot cycle of the CM/PAC card or after the reset of one of its CPUs.
The event “21519 CMC APPLICATION PROVISIONING COMPLETE” is generated to
clear the alarm when the application finishes the provisioning phase and enters the kickoff
phase.
The alarm datawords indicate the affected card.
ID
21518
Severity
MINOR
Category
WMG
Control
ALARM ON
The affected CM/PAC card with this alarm is not currently providing service.
Related Alarm
“20018 SYS CPU DOWN” (p. 3-639)
Probable Cause
CM/PAC card is booting.
....................................................................................................................................................................................................................................
5060 WCS 3-803
3HP700097ATDSMZZA
Alarms 21518 CMC APPLICATION PROVISIONING
....................................................................................................................................................................................................................................
Corrective Action
1. This alarm will normally automatically clear when the card completes its boot cycle.
2. If the alarm remains for an extended period of time, the affected card can be manually
reset in order to attempt a full boot cycle (see Appendix “MGW Card Reset
Procedure” (p. A-9)).
3. If the alarm does not clear after the manual reset, it is likely the result of a hardware
or software defect that is preventing the application from fully initializing. Escalate to
the next level support for analysis.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-804 5060 WCS
3HP700097ATDSMZZA
Alarms 21541 VSC AAL1 SAR GROUP ERROR
....................................................................................................................................................................................................................................
21541 VSC AAL1 SAR GROUP ERROR

Example
-
Information
The AAL1 SAR group experiences a variety of faulty conditions. If the cause is clock
error, it may not be a hardware problem on the voice server card.
ID
21541
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specific error code identifies the specific type of error.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-805
3HP700097ATDSMZZA
Alarms 21545 VSC DSP ERROR
....................................................................................................................................................................................................................................
21545 VSC DSP ERROR

Example
-
Information
A DSP encounters one of a variety of faulty conditions. To be obsolete, replaced by VSC
DSP CHIP ERROR.
ID
21545
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specific error code identifies the specific type of error as indicated by the first data
word: 1. DSP message buffer error. 2. DSP initialization failure. 3. Sanity check fails. 4.
Hardware fault. 5. Algorithm error. Each type of error can subdivide
Corrective Action
Reset the chip.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-806 5060 WCS
3HP700097ATDSMZZA
Alarms 21550 VSC AAL2 SAR GROUP ERROR
....................................................................................................................................................................................................................................
21550 VSC AAL2 SAR GROUP ERROR

Example
-
Information
The AAL2 SAR group experiences one of a variety of faulty conditions. If the cause is
clock error, it may not be a hardware problem on the voice server card.
ID
21550
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specific error code identifies the specific type of error.
Corrective Action
If cardtype is not VSM4, issue a VSC_CARD_ERROR.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-807
3HP700097ATDSMZZA
Alarms 21558 VSC CAS LINK DOWN
....................................................................................................................................................................................................................................
21558 VSC CAS LINK DOWN

Example
-
Information
The CAS communication between VSC and TDM is down. The problem may be due to
DSP being dead or DS0 being bad.
ID
21558
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely DSP is dead. Likely SM/SST (Service Matrix/Switch, Service and Timing)
card clock is lost. Slim chance FPGA is dead.
Corrective Action
Reset the chip for the most likely. Switch the VSC card SM/SST card for likely above.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-808 5060 WCS
3HP700097ATDSMZZA
Alarms 21572 ESC DSP GROUP DEGRADED
....................................................................................................................................................................................................................................
21572 ESC DSP GROUP DEGRADED

Example
Information
This alarm indicates that one or more of an ES card’s DSPs are out of service. If the out
of service DSP recovers, the alarm is cleared by the “21574 ESC DSP GROUP
DEGRADED CLEAR” event. The data words indicate the affected ES card and ES DSP
error code.
ID
21572
Severity
Major
Category
WMG
Control
ALARM ON
There is likely no service impact unless the DSP capacity of the entire WMG has been
lowered to less then the current demand.
Related Alarm
TBD
Probable Cause
The cause of the DSP error can be a hardware failure or a DSP software defect. Typically,
a hardware failure will be observed as the same physical DSP repeatedly reporting the
error while other DSPs on that card do not. In contrast, a DSP software defect will
manifest itself across several different DSP chips on an ES card and on multiple active ES
....................................................................................................................................................................................................................................
5060 WCS 3-809
3HP700097ATDSMZZA
Alarms 21572 ESC DSP GROUP DEGRADED
....................................................................................................................................................................................................................................
cards. Note that a DSP software defect may require a power cycle to clear, making it
indistinguishable from a hardware failure until the power cycle is performed. After power
cycle, the software error should clear, while a hardware defect will result in a recurrence
of the same alarm.
Corrective Action
1. This alarm automatically clears when the DSP is automatically reset following a
software failure. The alarm should clear within 2 minutes.
2.
If the TBD alarm then

exists for multiple chips, it is likely a software defect. Escalate to the
next level support.
only exists for a single chip, reseat the ES card.
3. If the alarm still does not clear or returns only on the same chip, the hardware may be
defective and the card should be replaced. Escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-810 5060 WCS
3HP700097ATDSMZZA
Alarms 21585 VSC CARD ERROR
....................................................................................................................................................................................................................................
21585 VSC CARD ERROR

Example
Information
A MGW VSC card reported a critical error. Applies to both VSM4c and VSM8b.
ID
21585
Severity
Critical
Category
NTWK
Control
ALARM ON
1. The affected active calls are redirected to the protecting Voice Server Card (VSC)
(N:1 protecting mode), or to other active VS cards (N to 1 Load Sharing protecting
mode).
2. When more than one VS card is reporting a VSC Card Error, the system will run out
of DSP/Codec resources and new calls will be rejected with insufficient resource
alarms.
The following error codes are returned by this alarm.
slvcpuTimeout (1)
slvcpuProvFailed (2)
dspProvFailed (3)
dspThresholdCross (20)
sarThresholdCross (21)
....................................................................................................................................................................................................................................
5060 WCS 3-811
3HP700097ATDSMZZA
Alarms 21585 VSC CARD ERROR
....................................................................................................................................................................................................................................
tsiThresholdCross (22)
npuThresholdCross (23)
gbe1FaultThresholdCross (24)
gbe2ThresholdCross (25)
gbe3ThresholdCross (26)
casLinkDown (40)
connCorrupted (60)
Related Alarm
Not applicable.
Probable Cause
This alarm is generated if faults occur on a VS (G9 Voice Server), VSM (8000 Voice
Server Module) or ESM (Echo Server Module) card. The alarm affects VSM4,
VS8/VSM8, or VS9 cards. The fault is identified in the vsCardErrCode parameter.
Corrective Action
1. Contact next level support to resolve the issue on this card.
Prevention
1. Replace the VS card that generates this alarm if the condition persists.
....................................................................................................................................................................................................................................
3-812 5060 WCS
3HP700097ATDSMZZA
Alarms 21587 VSC DSP CHIP ERROR
....................................................................................................................................................................................................................................
21587 VSC DSP CHIP ERROR

Example
Information
This alarm indicates that a particular DSP on a VSM card has been taken out of service
due to an error condition. This is most likely because the DSP failed one of the periodic
background self-tests or did not respond as expected to an instruction from the VSM
card’s CPU.
ID
21587
Severity
Major
Category
WMG
Control
ALARM ON
The service impact should be nominal as any existing calls on the affected DSP will be
automatically migrated to another available DSP. However, there could be a service
impact if the loss of the DSP reduces overall capacity such that the current traffic load
cannot be supported.
Related Alarm
Not applicable.
Probable Cause
The cause of the DSP error can be a hardware failure or a DSP software defect. Typically,
a hardware failure will be observed as the same physical DSP repeatedly reporting the
error while other DSPs on that card do not.
....................................................................................................................................................................................................................................
5060 WCS 3-813
3HP700097ATDSMZZA
Alarms 21587 VSC DSP CHIP ERROR
....................................................................................................................................................................................................................................
In contrast, a DSP software defect will manifest itself across several different DSP chips
on a VSM card and on multiple active VSM cards. Note that a DSP software defect may
require a power cycle to clear, making it indistinguishable from a hardware failure until
the power cycle is performed. After power cycle, the software error should clear, while a
hardware defect will result in reoccurrence of the alarm.
Corrective Action
1. This alarm automatically clears when the DSP is automatically reset following a
software failure. The alarm should clear within 2 minutes.
2. If the alarm does not automatically clear, reset the card. See Appendix “MGW Card
Reset Procedure” (p. A-9) for information on resetting a WMG card.
3. The hardware may be defective if the alarm does not automatically clear after the
reset. Escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-814 5060 WCS
3HP700097ATDSMZZA
Alarms 21588 VSC Vsc Dsp Group DSP CHIP ERROR
....................................................................................................................................................................................................................................
21588 VSC Vsc Dsp Group DSP CHIP ERROR

Example
-
Information
A DSP encounters one of a variety of faulty conditions.
ID
21588
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specific error code identifies the specific type of error as indicated by the data word
vscDspErrType.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-815
3HP700097ATDSMZZA
Alarms 21592 VSC VOIP SAR GROUP ERROR
....................................................................................................................................................................................................................................
21592 VSC VOIP SAR GROUP ERROR

Example
-
Information
The VOIP SAR has experienced some non-recoverable faults, the SAR has to be reset to
(hopefully) correct the faults.
ID
21592
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specific error code identifies the specific type of error
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-816 5060 WCS
3HP700097ATDSMZZA
Alarms 21599 VSC Esc Dsp Group DSP CHIP ERROR
....................................................................................................................................................................................................................................
21599 VSC Esc Dsp Group DSP CHIP ERROR

Example
Information
A DSP encounters one of a variety of faulty conditions.
Typically one of more of the individual DSPs of the group is out of service due to fault or
self test error.
• Node ID
• Slot ID
• CPU ID
• ESC DSP Group ID
• vscDspErrType
The alarm is cleared with 21600 VSC ESC DSP GROUP DSP CHIP ERROR CLEAR
ID
21599
Severity
MAJOR
Category
NTWK
Control
Alarm On
DSPs on VSM or ESM cards.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-817
3HP700097ATDSMZZA
Alarms 21599 VSC Esc Dsp Group DSP CHIP ERROR
....................................................................................................................................................................................................................................
Probable Cause
• Self Test Failures
• Hardware error
Corrective Action
1. Restart the affected DSP and monitor. If same DSP continues to encounter fault,
replace the card.
From the WEM select Nodes > Wireless Media Gateway > Alcatel 754x WMG >
MSF x > SM DSP Groups
Right-click the DSP group and click the Action Command option.
Drag the cursor to access the submenu.
The submenu options for the Action Command are:
• Reload standby
• Reload active
Note: MGW cards are not locked during maintenance.
• 3HP700421341RJZZA, 7549 WMG Faulty HW Replacement MOP
• 3HP700021058RJZZA, 7540 WMG Faulty HW Replacement MOP
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-818 5060 WCS
3HP700097ATDSMZZA
Alarms 21603 VSC ADPCM HW CHIP ERROR
....................................................................................................................................................................................................................................
21603 VSC ADPCM HW CHIP ERROR

Example
-
Information
ADPCM HW chip encounters a major error.
ID
21603
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The reason is indicated in vscAdpcmHwError.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-819
3HP700097ATDSMZZA
Alarms 21608 VSC VOIP RTCP CALL LOSS DETECTED
....................................................................................................................................................................................................................................
21608 VSC VOIP RTCP CALL LOSS DETECTED

Example
-
Information
This event reports the system detects RTCP/RTP call loss exceeded pre-defined threshold
within a period of time.
ID
21608
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible the connection to remote has failed.
Corrective Action
Check network connectivity to remote side. After correct the network issue, manually
clear the alarm from EMS.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-820 5060 WCS
3HP700097ATDSMZZA
Alarms 21613 MGW VSC CARD DEGRADED
....................................................................................................................................................................................................................................
21613 MGW VSC CARD DEGRADED

Note
This Alarm is no longer used. All VSM card related errors are reported via “21585 VSC
CARD ERROR” (p. 3-811).
....................................................................................................................................................................................................................................
5060 WCS 3-821
3HP700097ATDSMZZA
Alarms 21637 DB VALIDATION FAILED
....................................................................................................................................................................................................................................
21637 DB VALIDATION FAILED

Example
-
Information
Database validation has failed.
ID
21637
Severity
MINOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible key out of sequence, data field out of range or dependency problem.
Corrective Action
Collect the related dbf file on MGC disk and contact customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-822 5060 WCS
3HP700097ATDSMZZA
Alarms 21639 DB FILETYPE MISMATCH
....................................................................................................................................................................................................................................
21639 DB FILETYPE MISMATCH

Example
-
Information
This event reports the file type mismatch between the database download from MGC and
those in MG. The detail information is specified in datawords.
ID
21639
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible MG download a unknown database file from MGC.
Corrective Action
Call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-823
3HP700097ATDSMZZA
Alarms 21640 DB CHECKSUM MISMATCH
....................................................................................................................................................................................................................................
21640 DB CHECKSUM MISMATCH

Example
Information
This alarm occurs when a checksum mismatch is detected in the database between the
WMG and WCS. The tables are audited between the two entities to ensure that they are in
synchrony. The datawords indicate the MSF and MSC checksums, and the MSF Database
File/Table name.
ID
21640
Severity
Major
Category
WMG
Control
ALARM ON
There could be service impact depending on what table and data are mismatched.
Related Alarm
Not applicable.
Probable Cause
Software defect or a procedural error that allowed databases to become out of synchrony.
....................................................................................................................................................................................................................................
3-824 5060 WCS
3HP700097ATDSMZZA
Alarms 21640 DB CHECKSUM MISMATCH
....................................................................................................................................................................................................................................
Corrective Action
1. Reset the standby CM/PAC with the Upgrade Flag checked, and then make it the
active CM/PAC.
2. Reset the new standby CM/PAC without the Upgrade Flag checked.
3. If this does not clear the mismatch, the problem is likely a software error within the
audit (a new table is not handled by the audit) which should be reported as a defect.
Escalate to the next level support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-825
3HP700097ATDSMZZA
Alarms 21671 DSC SLOT ERROR
....................................................................................................................................................................................................................................
21671 DSC SLOT ERROR

Example
-
Information
An error occurs that will affect the operation of all of the processors on the data server
card.
ID
21671
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A slot error caused by TDM MUX error.
Corrective Action
Replace card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-826 5060 WCS
3HP700097ATDSMZZA
Alarms 21673 DSC CARD ERROR
....................................................................................................................................................................................................................................
21673 DSC CARD ERROR

Example
-
Information
An error occurs in the ATM interface on the data server card. This error will affect 4 of
the 8 processors on the data server card.
ID
21673
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A parity error on the card ATM interface, a failure to detect the start of a cell.
Corrective Action
Replace the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-827
3HP700097ATDSMZZA
Alarms 21681 DSC IMA GROUP ERROR
....................................................................................................................................................................................................................................
21681 DSC IMA GROUP ERROR

Example
-
Information
An error occurs in the near-end or the far-end IMA group.
ID
21681
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
When the far-end is starting up, which is not a problem. The far-end uses unacceptable
configuration parameters. The far end reports unacceptable configuration parameters. The
number of the active transmit-links is less than the configured minimum, or t
Corrective Action
Wait for the far-end IMA group to enter operational state. Check if the far-end
configuration parameters are acceptable. Check if the near-end configuration parameters
are acceptable. Verify that the number of the near-end active transmit-links are greater
than or equal to the configured minimum, and the number of active receive-links are
greater than or equal to the configured minimum. Verify (That is call the far end operator)
....................................................................................................................................................................................................................................
3-828 5060 WCS
3HP700097ATDSMZZA
Alarms 21681 DSC IMA GROUP ERROR
....................................................................................................................................................................................................................................
that the number of the far-end active transmit-links are greater than or equal to the
configured minimum, and the number of active receive-links is greater than or equal to
the configured minimum. Make sure that the far-end is not inhibited.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-829
3HP700097ATDSMZZA
Alarms 21683 DSC IMA LINK ERROR
....................................................................................................................................................................................................................................
21683 DSC IMA LINK ERROR

Example
-
Information
An error occurs in the near-end or the far-end IMA link.
ID
21683
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The far-end reports RX (Receive) unusable. The far-end reports TX (transmit) unusable.
Implementation specific RX (Receive) fault declared at the near-end. Implementation
specific TX (transmit) fault declared at the far-end. The RX (Receive) link is det
Corrective Action
Check the link RX (Receive) connectivity at the far-end. Check the link TX (transmit)
connectivity at the far-end. Verify that all the TX (transmit) links are connected to the
same far-end IMA unit. Verify that all the RX (Receive) links are connected to the same
far-end IMA unit. Verify timing on links.
....................................................................................................................................................................................................................................
3-830 5060 WCS
3HP700097ATDSMZZA
Alarms 21683 DSC IMA LINK ERROR
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-831
3HP700097ATDSMZZA
Alarms 21687 DSC FR LINK ERROR
....................................................................................................................................................................................................................................
21687 DSC FR LINK ERROR

Example
-
Information
The logical link in the frame relay layer of LMI protocol is down, either on the UNI side
from far-end DTE through SM/SST (Service Matrix/Switch, Service and Timing) to DS
or on the NNI side from far-end networking peer through PM to DS.
ID
21687
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
If the link on the UNI side is down, it could be caused by lower layer troubles: 1. The
physical layer connection between SM/SST ingress and egress down or the connection
between SM/SST and DSC is down. TDM alarms (TBD) is typically raised at the same
time.
....................................................................................................................................................................................................................................
3-832 5060 WCS
3HP700097ATDSMZZA
Alarms 21687 DSC FR LINK ERROR
....................................................................................................................................................................................................................................
Corrective Action
DS will keep monitoring the link as long as the link remains configured. Once the
problem is cleared, it will detect it and clear the alarm. The parameters in that
frMgtVCSigEntry can be modified to adjust the behavior of the link monitoring. If it does
not come back up by itself within 5 minutes, reseat the DS card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-833
3HP700097ATDSMZZA
Alarms 21690 DSC FR PVC ENDPOINT ERROR
....................................................................................................................................................................................................................................
21690 DSC FR PVC ENDPOINT ERROR

Example
-
Information
The frame relay PVC endpoint is down.
ID
21690
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The FR logical port that the endpoint depends on is down. The PVC endpoint is inactive.
The PVC's switched-to endpoint is down. Other error conditions of the PVC or of either
endpoint of the PVC.
Corrective Action
Check if the endpoint is locked and if so, unlock it. Check the operational state of the
logical port.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-834 5060 WCS
3HP700097ATDSMZZA
Alarms 21751 CRM MEMORY INSUFFICIENT
....................................................................................................................................................................................................................................
21751 CRM MEMORY INSUFFICIENT

Example
-
Information
The memory resources are insufficient.
ID
21751
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The pre-allocated CRM memory size is not large enough for the service specified in
resource type.
Corrective Action
Increase the memory allocation size level for the service indicated in resource type.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-835
3HP700097ATDSMZZA
Alarms 21785 CRM Fr Lport DS CREATE FAILURE
....................................................................................................................................................................................................................................
21785 CRM Fr Lport DS CREATE FAILURE

Example
-
Information
Data service creation fails.
ID
21785
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Configuration error of the data service, timeout caused by congestion in the MG.
Corrective Action
Reconfigure the data service. In the case of timeout, software may retry the creation
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-836 5060 WCS
3HP700097ATDSMZZA
Alarms 21786 CRM Fr Atm X Con DS CREATE FAILURE
....................................................................................................................................................................................................................................
21786 CRM Fr Atm X Con DS CREATE FAILURE

Example
-
Information
ID
21786
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-837
3HP700097ATDSMZZA
Alarms 21787 CRM Ces Conf DS CREATE FAILURE
....................................................................................................................................................................................................................................
21787 CRM Ces Conf DS CREATE FAILURE

Example
-
Information
ID
21787
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-838 5060 WCS
3HP700097ATDSMZZA
Alarms 21788 CRM Ima Group DS CREATE FAILURE
....................................................................................................................................................................................................................................
21788 CRM Ima Group DS CREATE FAILURE

Example
-
Information
ID
21788
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-839
3HP700097ATDSMZZA
Alarms 21789 CRM Ima Link DS CREATE FAILURE
....................................................................................................................................................................................................................................
21789 CRM Ima Link DS CREATE FAILURE

Example
-
Information
ID
21789
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-840 5060 WCS
3HP700097ATDSMZZA
Alarms 21790 CRM Cell Relay DS CREATE FAILURE
....................................................................................................................................................................................................................................
21790 CRM Cell Relay DS CREATE FAILURE

Example
-
Information
ID
21790
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
successfully.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-841
3HP700097ATDSMZZA
Alarms 21815 CRM SW RESOURCE LOW
....................................................................................................................................................................................................................................
21815 CRM SW RESOURCE LOW

Example
-
Information
CRM (Connection Resource Manager) runs low on the type of software resource shown
in the affected component ID. The free resource reaches 20% of the total available
resource.
ID
21815
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many resource units are in use in the MG.
Corrective Action
No external interference is allowed. This condition should not happen when the TDM
traffic is very low. Otherwise, contact the customer support. Caution in adding new
related connections. Delete some unused connections.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-842 5060 WCS
3HP700097ATDSMZZA
Alarms 21817 CRM Fr Lport MO FAILURE
....................................................................................................................................................................................................................................
21817 CRM Fr Lport MO FAILURE

Example
-
Information
CRM experiences a general failure condition on the provisioned MO (Managed Object):
it either fails to set up the connection, or fails to obtain the resource for the provisioned
MO, or encounters an error after setting up the connection.
ID
21817
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The error code gives the specific cause.
Corrective Action
For symbolic error codes that start with CRM, it is possible that the system resource limit
is reached. For those that start with TFCP, check TDM related events to narrow down the
cause. For those that start with SCCP, check DS (Data Server) and VS (Voice Server)
related events to narrow down the cause. For those that start with ASCP, check ATM
related events to narrow down the cause. After a full picture is gained from these related
events, take action accordingly.
....................................................................................................................................................................................................................................
5060 WCS 3-843
3HP700097ATDSMZZA
Alarms 21817 CRM Fr Lport MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-844 5060 WCS
3HP700097ATDSMZZA
Alarms 21818 CRM Fr Atm X Con MO FAILURE
....................................................................................................................................................................................................................................
21818 CRM Fr Atm X Con MO FAILURE

Example
-
Information
ID
21818
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
For symbolic error codes that start with 'CRM', it is possible that the system resource
limit is reached. For those that start with 'TFCP', check TDM related events to narrow
down the cause. For those that start with 'SCCP', check DS (Data Server) and VS (Voice
Server) related events to narrow down the cause. For those that start with 'ASCP', check
ATM related events to narrow down the cause. After a full picture is gained from these
related events, take action accordingly.
....................................................................................................................................................................................................................................
5060 WCS 3-845
3HP700097ATDSMZZA
Alarms 21818 CRM Fr Atm X Con MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-846 5060 WCS
3HP700097ATDSMZZA
Alarms 21819 CRM Ces Conf MO FAILURE
....................................................................................................................................................................................................................................
21819 CRM Ces Conf MO FAILURE

Example
-
Information
ID
21819
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-847
3HP700097ATDSMZZA
Alarms 21819 CRM Ces Conf MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-848 5060 WCS
3HP700097ATDSMZZA
Alarms 21820 CRM Ima Group MO FAILURE
....................................................................................................................................................................................................................................
21820 CRM Ima Group MO FAILURE

Example
-
Information
ID
21820
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-849
3HP700097ATDSMZZA
Alarms 21820 CRM Ima Group MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-850 5060 WCS
3HP700097ATDSMZZA
Alarms 21821 CRM Ima Link MO FAILURE
....................................................................................................................................................................................................................................
21821 CRM Ima Link MO FAILURE

Example
-
Information
ID
21821
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-851
3HP700097ATDSMZZA
Alarms 21821 CRM Ima Link MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-852 5060 WCS
3HP700097ATDSMZZA
Alarms 21822 CRM Cell Relay MO FAILURE
....................................................................................................................................................................................................................................
21822 CRM Cell Relay MO FAILURE

Example
-
Information
ID
21822
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-853
3HP700097ATDSMZZA
Alarms 21822 CRM Cell Relay MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-854 5060 WCS
3HP700097ATDSMZZA
Alarms 21823 CRM Vodsl Aal2 If MO FAILURE
....................................................................................................................................................................................................................................
21823 CRM Vodsl Aal2 If MO FAILURE

Example
-
Information
ID
21823
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-855
3HP700097ATDSMZZA
Alarms 21823 CRM Vodsl Aal2 If MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-856 5060 WCS
3HP700097ATDSMZZA
Alarms 21824 CRM Aal1 Trunk Group MO FAILURE
....................................................................................................................................................................................................................................
21824 CRM Aal1 Trunk Group MO FAILURE

Example
-
Information
ID
21824
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-857
3HP700097ATDSMZZA
Alarms 21824 CRM Aal1 Trunk Group MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-858 5060 WCS
3HP700097ATDSMZZA
Alarms 21825 CRM Voip Trunk Group MO FAILURE
....................................................................................................................................................................................................................................
21825 CRM Voip Trunk Group MO FAILURE

Example
-
Information
ID
21825
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-859
3HP700097ATDSMZZA
Alarms 21825 CRM Voip Trunk Group MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-860 5060 WCS
3HP700097ATDSMZZA
Alarms 21826 CRM Voip Trunk Sub Group MO FAILURE
....................................................................................................................................................................................................................................
21826 CRM Voip Trunk Sub Group MO FAILURE

Example
-
Information
ID
21826
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
....................................................................................................................................................................................................................................
5060 WCS 3-861
3HP700097ATDSMZZA
Alarms 21826 CRM Voip Trunk Sub Group MO FAILURE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-862 5060 WCS
3HP700097ATDSMZZA
Alarms 21861 VSC TSI ERROR
....................................................................................................................................................................................................................................
21861 VSC TSI ERROR

Example
-
Information
VSM4 TSI encounters a non-recoverable hardware fault.
ID
21861
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: TSI background self test failed. Diagnostic failed on the
specified hightway. Lost all clock sources. If affected componet highwayId equals to 0xff,
it means all highways are affected.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-863
3HP700097ATDSMZZA
Alarms 21862 VSC TSI DEGRADED
....................................................................................................................................................................................................................................
21862 VSC TSI DEGRADED

Example
-
Information
One or more VSM TSI components fails to operate correctly.
ID
21862
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible lost one or more clock sources.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-864 5060 WCS
3HP700097ATDSMZZA
Alarms 21864 VSC BERT ERROR
....................................................................................................................................................................................................................................
21864 VSC BERT ERROR

Example
-
Information
VSM4 on board BERT (Bit Error Rate Test) chip experiencs a fault condition.
ID
21864
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
On board BERT chip back ground self test failed.
Corrective Action
None.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-865
3HP700097ATDSMZZA
Alarms 21866 VSC TONE GENERATOR ERROR
....................................................................................................................................................................................................................................
21866 VSC TONE GENERATOR ERROR

Example
-
Information
VSM4 tone generator DSP group experiencs a fault condition.
ID
21866
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
On board tone generator background self test failed.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-866 5060 WCS
3HP700097ATDSMZZA
Alarms 21873 VSC CODEC MAJOR THRESH EXCEEDED
....................................................................................................................................................................................................................................
21873 VSC CODEC MAJOR THRESH EXCEEDED

Example
-
Information
The Media Gateway VSM protection group codec resource has exceeded the configured
major allarm threshold level.
ID
21873
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: The engineered value for the number of calls that can be use the
given codec resrouces is incorrect. The actual traffic (number of calls using that codec)
exceeds the engineered value.AAL2 Channels provision per VS card can trig
Corrective Action
Re-engineer the system and add the additional VSM cards required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-867
3HP700097ATDSMZZA
Alarms 21874 VSC CODEC MINOR THRESH EXCEEDED
....................................................................................................................................................................................................................................
21874 VSC CODEC MINOR THRESH EXCEEDED

Example
-
Information
The Media Gateway VSM protection group codec resource has exceeded the configured
minor allarm threshold level.
ID
21874
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: The engineered value for the number of calls that can be use the
given codec resrouces is incorrect. The actual traffic (number of calls using that codec)
exceeds the engineered value.AAL2 Channels provision per VS card can trig
Corrective Action
Re-engineer the system and add the additional VSM cards required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-868 5060 WCS
3HP700097ATDSMZZA
Alarms 21878 VSC NODE OPTION MISMATCH
....................................................................................................................................................................................................................................
21878 VSC NODE OPTION MISMATCH

Example
-
Information
There is a mismatch in the options - ipv6, rtcpxr, alc, anr, etc - between the VS card and
the node level options.
ID
21878
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The VS card has not been reset since the node level options are modified. VS card loads
the new options only after it is reset.
Corrective Action
Reset the VS card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-869
3HP700097ATDSMZZA
Alarms 21989 MEG SW RESOURCE LOW
....................................................................................................................................................................................................................................
21989 MEG SW RESOURCE LOW

Example
-
Information
MEG (Megaco) runs low on the type of software resource shown in the affected
component ID. The free resource reaches 20% of the total available resource.
ID
21989
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Too many resource units are in use in the MG.
Corrective Action
No external interference is allowed. This condition should not happen when the TDM
traffic is very low. Otherwise, contact the customer support. Caution in adding new
related connections. Delete some unused connections.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-870 5060 WCS
3HP700097ATDSMZZA
Alarms 21991 MEG SCTP RECEIVE CONGESTION
....................................................................................................................................................................................................................................
21991 MEG SCTP RECEIVE CONGESTION

Example
-
Information
The SCTP association is contested in the receiving direction.
ID
21991
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Megaco SCTP receive buffer is becoming full because the peer Media Gateway
Controller(MGC) is transmitting data too fast towards the Megaco client.
Corrective Action
Verify that the Megaco load is properly dispersed among Media Gateways.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-871
3HP700097ATDSMZZA
Alarms 21993 MEG SCTP TRANSMIT CONGESTION
....................................................................................................................................................................................................................................
21993 MEG SCTP TRANSMIT CONGESTION

Example
-
Information
The SCTP association is contested in the transmit direction.
ID
21993
Severity
MINOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Megaco SCTP transmit buffer is becoming full because the Megaco client is
transmitting data too fast towards the Media Gateway Controller(MGC) peer.
Corrective Action
Verify that the peer MGC is operating properly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-872 5060 WCS
3HP700097ATDSMZZA
Alarms 21995 MEG SCTP ASSN DOWN
....................................................................................................................................................................................................................................
21995 MEG SCTP ASSN DOWN

Example
-
Information
The SCTP association is down.
ID
21995
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Either the local or remote peer SCTP connection is shutdown or IP connectivity was lost.
Corrective Action
Verify the SCTP status for local and remote peer and check the IP connectivity.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-873
3HP700097ATDSMZZA
Alarms 22001 FAC SONET LOS
....................................................................................................................................................................................................................................
22001 FAC SONET LOS

Example
Information
This alarm is generated when the SONET transceiver reports receiving no signal or a
weak signal (below the minimum power threshold) from the far end. The alarm datawords
identify the affected facility (interface slot ID, card ID, and facility ID).
ID
22001
Severity
Major
Category
WMG
Control
ALARM ON
The alarmed facility will be unable to carry traffic. If the corresponding redundant facility
is operational, there is no service impact.
Related Alarm
Not applicable.
Probable Cause
• Fiber is damaged, dirty, or not connected.
• Far end transceiver is faulty or down.
• WMG transceiver is faulty or disabled.
....................................................................................................................................................................................................................................
3-874 5060 WCS
3HP700097ATDSMZZA
Alarms 22001 FAC SONET LOS
....................................................................................................................................................................................................................................
Corrective Action
1. Check the fiber and the status of the SONET facility at the far end.
2. Check loop back cables at both ends and see which end comes into service. If both
ends come up, replace the fiber.
3. If SONET facility does not come up with a loopback on the WMG, try replacing the
card or the transceiver.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-875
3HP700097ATDSMZZA
Alarms 22007 FAC SONET LOS STANDBY
....................................................................................................................................................................................................................................
22007 FAC SONET LOS STANDBY

Example
-
Information
The Loss Of Signal (LOS) condition has been detected on the standby SONET facility.
ID
22007
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) Fiber cut. (2) Fiber disconnection. (3) Transmitting laser at the
far-end is being turned off. (4) Failure at the far-end transmitter.
Corrective Action
(1) Check to make sure fiber is not disconnected or cut. (2) Check the receiving fiber
power level. (3) Check the status of the far-end transmitter.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-876 5060 WCS
3HP700097ATDSMZZA
Alarms 22013 FAC SONET LOF
....................................................................................................................................................................................................................................
22013 FAC SONET LOF

Example
-
Information
The Loss Of Frame (LOF) condition has been detected on the active SONET facility.
ID
22013
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
far-end is being turned off. (4) Failure at the far-end transmitter. (5) Far-end SONET
configuration does not match near-end configuration.
Corrective Action
power level. (3) Check the status of the far-end transmitter. (5) Check to make sure the
SONET configuration of the far-end match the configuration of the near-end.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-877
3HP700097ATDSMZZA
Alarms 22019 FAC SONET LOF STANDBY
....................................................................................................................................................................................................................................
22019 FAC SONET LOF STANDBY

Example
-
Information
The Loss Of Frame condition (LOF) has been detected on the standby SONET facility.
ID
22019
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
far-end is being turned off. (4) Failure at the far-end transmitter. (5) Far-end SONET
configuration does not match near-end configuration.
Corrective Action
power level. (3) Check the status of the far-end transmitter. (5) Check to make sure the
SONET configuration of the far-end match the configuration of the near-end.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-878 5060 WCS
3HP700097ATDSMZZA
Alarms 22025 FAC Sonet SONET AIS
....................................................................................................................................................................................................................................
22025 FAC Sonet SONET AIS

Example
-
Information
An Alarm Indication Signal (AIS) is received on the active SONET facility.
ID
22025
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) Remote equipment failure (2) Up-stream active facility or equipment
not provisioned.
Corrective Action
(1) Check to make sure remote equipment is functioning properly. (2) Check to make sure
up-stream equipment/facility being provisioned properly and receiving good signal.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-879
3HP700097ATDSMZZA
Alarms 22026 FAC Sonet Path SONET AIS
....................................................................................................................................................................................................................................
22026 FAC Sonet Path SONET AIS

Example
-
Information
An Alarm Indication Signal (AIS) is received on the active SONET facility.
ID
22026
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) Remote equipment failure (2) Up-stream active facility or equipment
not provisioned.
Corrective Action
(1) Check to make sure remote equipment is functioning properly. (2) Check to make sure
up-stream equipment/facility being provisioned properly and receiving good signal.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-880 5060 WCS
3HP700097ATDSMZZA
Alarms 22027 FAC SONET VT AIS
....................................................................................................................................................................................................................................
22027 FAC SONET VT AIS

Example
Information
This alarm is generated when the WMG receives an AIS (Alarm Indication) signal from
the far end for a particular virtual tributary (VT). The data words indicate the card, port,
and VT affected.
ID
22027
Severity
Major
Category
WMG
Control
ALARM ON
The alarmed facility will be unable to carry traffic. If the corresponding redundant facility
is operational, there is no service impact.
Related Alarm
Not applicable.
Probable Cause
• Transmission issue causes far end to receive an invalid signal.
• Far end is purposely set to send an AIS signal for troubleshooting purposes.
• WMG transceiver is faulty or disabled.
....................................................................................................................................................................................................................................
5060 WCS 3-881
3HP700097ATDSMZZA
Alarms 22027 FAC SONET VT AIS
....................................................................................................................................................................................................................................
Corrective Action
1. Check the far end.
2. Perform a loopback at the VT level and see if the alarm clears.
3. If multiple VTs on the same SONET facility are alarmed, consider cleaning or
replacing the fiber or replacing the transceiver.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-882 5060 WCS
3HP700097ATDSMZZA
Alarms 22031 FAC Sonet SONET AIS STANDBY
....................................................................................................................................................................................................................................
22031 FAC Sonet SONET AIS STANDBY

Example
-
Information
An Alarm Indication Signal (AIS) is received on the standby SONET facility
ID
22031
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) LOS or LOF has been detected by the up-stream equipment. (2)
Up-stream facility or equipment is not provisioned.
Corrective Action
(1) Check to make sure up-stream equipment receives good signal. (2) Check to make
sure up-stream equipment/facility being provisioned properly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-883
3HP700097ATDSMZZA
Alarms 22032 FAC Sonet Path SONET AIS STANDBY
....................................................................................................................................................................................................................................
22032 FAC Sonet Path SONET AIS STANDBY

Example
-
Information
An Alarm Indication Signal (AIS) is received on the standby SONET facility
ID
22032
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) LOS or LOF has been detected by the up-stream equipment. (2)
Up-stream facility or equipment is not provisioned.
Corrective Action
(1) Check to make sure up-stream equipment receives good signal. (2) Check to make
sure up-stream equipment/facility being provisioned properly.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-884 5060 WCS
3HP700097ATDSMZZA
Alarms 22037 FAC Sonet SONET RFI
....................................................................................................................................................................................................................................
22037 FAC Sonet SONET RFI

Example
-
Information
A Remote Failure Indication (RFI) has been detected.
ID
22037
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is an indication that the far-end having problem receiving the optical signal
generated by the near-end. Possible causes: (1) Fiber cut. (2) Fiber disconnection. (3)
Transmitting laser at the near-end is being turned off. (4) Failure at the near-en
Corrective Action
(1) Check to make sure fiber is not disconnected or cut. (2) Check the far-end receiving
fiber power level. (3) Check the status of the near-end transmitter. (4) Check to make sure
the far-end SONET facility configuration matchs the near-end configuration.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-885
3HP700097ATDSMZZA
Alarms 22038 FAC Sonet Path SONET RFI
....................................................................................................................................................................................................................................
22038 FAC Sonet Path SONET RFI

Example
-
Information
ID
22038
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-886 5060 WCS
3HP700097ATDSMZZA
Alarms 22039 FAC Sonet Vt SONET RFI
....................................................................................................................................................................................................................................
22039 FAC Sonet Vt SONET RFI

Example
-
Information
ID
22039
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-887
3HP700097ATDSMZZA
Alarms 22043 FAC Sonet Path SONET LOP
....................................................................................................................................................................................................................................
22043 FAC Sonet Path SONET LOP

Example
-
Information
The Loss Of Pointer (LOP) has been detected.
ID
22043
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This indicates that the near-end has failed to obtain a valid Synchronous Payload
Envelope pointer. Possible causes: (1) High bit errors rate. (2) Near-end or far-end
equipment failure.
Corrective Action
(1) Take corrective actions for cleaning the fibers. (2) Check to see if there is any
equipment fail on the network. (3) Contact customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-888 5060 WCS
3HP700097ATDSMZZA
Alarms 22044 FAC Sonet Vt SONET LOP
....................................................................................................................................................................................................................................
22044 FAC Sonet Vt SONET LOP

Example
-
Information
The Loss Of Pointer (LOP) has been detected.
ID
22044
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This indicates that the near-end has failed to obtain a valid Synchronous Payload
Envelope pointer. Possible causes: (1) High bit errors rate. (2) Near-end or far-end
equipment failure.
Corrective Action
(1) Take corrective actions for cleaning the fibers. (2) Check to see if there is any
equipment fail on the network. (3) Contact customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-889
3HP700097ATDSMZZA
Alarms 22049 FAC Sonet Path SONET PATH UNEQ
....................................................................................................................................................................................................................................
22049 FAC Sonet Path SONET PATH UNEQ

Example
-
Information
The SONET Path Unequipped indication has been detected.
ID
22049
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Far-end SONET Path facility is not provisioned properly.
Corrective Action
Check to make sure the SONET Path facility configuration of the far-end matches the
near-end configuration.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-890 5060 WCS
3HP700097ATDSMZZA
Alarms 22050 FAC Sonet Vt SONET PATH UNEQ
....................................................................................................................................................................................................................................
22050 FAC Sonet Vt SONET PATH UNEQ

Example
-
Information
The SONET Path Unequipped indication has been detected.
ID
22050
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Far-end SONET Path facility is not provisioned properly.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-891
3HP700097ATDSMZZA
Alarms 22055 FAC Sonet Path SONET PATH PLM
....................................................................................................................................................................................................................................
22055 FAC Sonet Path SONET PATH PLM

Example
-
Information
The SONET Payload Label Mismatch (PLM) indication has been detected.
ID
22055
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The far-end Path provisioning payload type does not match the near-end provisioning
payload type.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-892 5060 WCS
3HP700097ATDSMZZA
Alarms 22056 FAC Sonet Vt SONET PATH PLM
....................................................................................................................................................................................................................................
22056 FAC Sonet Vt SONET PATH PLM

Example
-
Information
The SONET Payload Label Mismatch (PLM) indication has been detected.
ID
22056
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The far-end Path provisioning payload type does not match the near-end provisioning
payload type.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-893
3HP700097ATDSMZZA
Alarms 22061 FAC SONET BER SF
....................................................................................................................................................................................................................................
22061 FAC SONET BER SF

Example
-
Information
Active SONET line BIP-8 Bit-Error-Rate has exceeded the predefined Signal Failure
threshold value.
ID
22061
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Contaminated fiber or fiber connector. Transmitting or Receiving equipment failure.
Corrective Action
Check and clean the connector of the receiving fiber if possible. Check for
transmitting/receiving equipment failure.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-894 5060 WCS
3HP700097ATDSMZZA
Alarms 22063 FAC SONET BER SD
....................................................................................................................................................................................................................................
22063 FAC SONET BER SD

Example
-
Information
Active SONET line BIP-8 Bit-Error-Rate has exceeded the predefined Signal Degrade
threshold value.
ID
22063
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-895
3HP700097ATDSMZZA
Alarms 22065 FAC SONET BER SF STANDBY
....................................................................................................................................................................................................................................
22065 FAC SONET BER SF STANDBY

Example
-
Information
Standby SONET line BIP-8 Bit-Error-Rate has exceeded the predefined Signal Failure
threshold value.
ID
22065
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-896 5060 WCS
3HP700097ATDSMZZA
Alarms 22067 FAC SONET BER SD STANDBY
....................................................................................................................................................................................................................................
22067 FAC SONET BER SD STANDBY

Example
-
Information
Standby SONET line BIP-8 Bit-Error-Rate has exceeded the predefined Signal Degrade
threshold value.
ID
22067
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-897
3HP700097ATDSMZZA
Alarms 22071 FAC Sonet Path SONET LOP STANDBY
....................................................................................................................................................................................................................................
22071 FAC Sonet Path SONET LOP STANDBY

Example
-
Information
An LOP (Loss Of Pointer) defect is detected on the standby side of the SONET network
interface.
ID
22071
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is not a common defect in a SONET network. Likely caused by bit errors. Likely
caused by equipment malfunctioning.
Corrective Action
Check to see if there is a bit error accumulation. Take corrective actions for clearing bit
errors if any. Check if there is any equipment faults in the network. Call the customer
support and/or equipment vendors to isolate any hidden equipment faults.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-898 5060 WCS
3HP700097ATDSMZZA
Alarms 22072 FAC Sonet Vt SONET LOP STANDBY
....................................................................................................................................................................................................................................
22072 FAC Sonet Vt SONET LOP STANDBY

Example
-
Information
An LOP (Loss Of Pointer) defect is detected on the standby side of the SONET network
interface.
ID
22072
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This is not a common defect in a SONET network. Likely caused by bit errors. Likely
caused by equipment malfunctioning.
Corrective Action
Check to see if there is a bit error accumulation. Take corrective actions for clearing bit
errors if any. Check if there is any equipment faults in the network. Call the customer
support and/or equipment vendors to isolate any hidden equipment faults.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-899
3HP700097ATDSMZZA
Alarms 22075 FAC Sonet Path SONET PATH PLM STANDBY
....................................................................................................................................................................................................................................
22075 FAC Sonet Path SONET PATH PLM STANDBY

Example
-
Information
Depending on the managed object's class, the SONET STS (Synchronous Transport
Signal) or VT (Virtual Tributary) Path PLM (Payload Label Mismatch) is detected on the
standby side of the SONET line.
ID
22075
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Likely due to a misconnection. Also likely due to an incorrect provisioning at the peer
path termination equipment.
Corrective Action
Check the payload mapping provisioning of the up-stream path termination equipment. If
there is any SONET add-drop-multiplexer or cross-connect equipment between the
near-end system and the peer path termination equipment, make sure all the related
cross-connects are provisioned correctly.
....................................................................................................................................................................................................................................
3-900 5060 WCS
3HP700097ATDSMZZA
Alarms 22075 FAC Sonet Path SONET PATH PLM STANDBY
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-901
3HP700097ATDSMZZA
Alarms 22076 FAC Sonet Vt SONET PATH PLM STANDBY
....................................................................................................................................................................................................................................
22076 FAC Sonet Vt SONET PATH PLM STANDBY

Example
-
Information
Signal) or VT (Virtual Tributary) Path PLM (Payload Label Mismatch) is detected on the
standby side of the SONET line.
ID
22076
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Likely due to a misconnection. Also likely due to an incorrect provisioning at the peer
path termination equipment.
Corrective Action
Check the payload mapping provisioning of the up-stream path termination equipment. If
there is any SONET add-drop-multiplexer or cross-connect equipment between the
near-end system and the peer path termination equipment, make sure all the related
cross-connects are provisioned correctly.
....................................................................................................................................................................................................................................
3-902 5060 WCS
3HP700097ATDSMZZA
Alarms 22076 FAC Sonet Vt SONET PATH PLM STANDBY
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-903
3HP700097ATDSMZZA
Alarms 22079 FAC Sonet Path SONET PATH UNEQ STANDBY
....................................................................................................................................................................................................................................
22079 FAC Sonet Path SONET PATH UNEQ STANDBY

Example
-
Information
Signal) or VT (Virtual Tributary) Path Unequipped indication is detected standby side of
the SONET line.
ID
22079
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely due to an incorrect connection provisioning from the peer equipment linking
to the near-end system. Likely due to a path provisioning error at the peer equipment.
Corrective Action
Verify all the cross-connect provisioning, if there is any, from the peer path termination
equipment to the near-end system. Verify the path provisioning of the peer equipment.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-904 5060 WCS
3HP700097ATDSMZZA
Alarms 22080 FAC Sonet Vt SONET PATH UNEQ STANDBY
....................................................................................................................................................................................................................................
22080 FAC Sonet Vt SONET PATH UNEQ STANDBY

Example
-
Information
Signal) or VT (Virtual Tributary) Path Unequipped indication is detected standby side of
the SONET line.
ID
22080
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely due to an incorrect connection provisioning from the peer equipment linking
to the near-end system. Likely due to a path provisioning error at the peer equipment.
Corrective Action
Verify all the cross-connect provisioning, if there is any, from the peer path termination
equipment to the near-end system. Verify the path provisioning of the peer equipment.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-905
3HP700097ATDSMZZA
Alarms 22083 FAC STANDBY PORT FAULT
....................................................................................................................................................................................................................................
22083 FAC STANDBY PORT FAULT

Example
-
Information
The standby DS3 ports on the card are not receiving the proper signals.
ID
22083
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DS3 Y-Cable is not being connected properly.
Corrective Action
Check and fix the Y-cable connection to DS3 ports.Replace Y-Cable if alarm is not clear
in 20 seconds.Contact customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-906 5060 WCS
3HP700097ATDSMZZA
Alarms 22085 FAC STM1 STRATUM3E
....................................................................................................................................................................................................................................
22085 FAC STM1 STRATUM3E

Example
-
Information
Active facility is clocked from the non stratum 3E clock source. Facility may experience
exessive frame slips.
ID
22085
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Active SM/SST (Service Matrix/Switch, Service and Timing) card does not have stratum
3E compatible clock source.
Corrective Action
Replace the SM/SST card with SM1E/SM4-s3e/SST-s3e card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-907
3HP700097ATDSMZZA
Alarms 22086 FAC STM1 STRATUM3E STANDBY
....................................................................................................................................................................................................................................
22086 FAC STM1 STRATUM3E STANDBY

Example
-
Information
Standby facility is clocked from the non stratum 3E clock source. Facility may experience
exessive frame slips.
ID
22086
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Active SM/SST (Service Matrix/Switch, Service and Timing) card does not have stratum
3E compatible clock source.
Corrective Action
Replace the SM/SST card with SM1E/SM4-s3e/SST-s3e card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-908 5060 WCS
3HP700097ATDSMZZA
Alarms 22353 IPOH_GATEWAY_MG_CHAN_LINK_DOWN
....................................................................................................................................................................................................................................
22353 IPOH_GATEWAY_MG_CHAN_LINK_DOWN
Example
-
Information
The HDLC channel keep alive link is down.
ID
22353
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible causes: (1) Physical link is unusable (2) Remote Media Gateway is being reset
(3) Other problems on the remote Media Gateway.
Corrective Action
Check Media Gateway connectivity. If it is not ok escalate next level of support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-909
3HP700097ATDSMZZA
Alarms 23850 GEN LineSig BINARY IMAGE ERROR
....................................................................................................................................................................................................................................
23850 GEN LineSig BINARY IMAGE ERROR

Example
-
Information
The binary image object cannot be used in the system due to lack of space.
ID
23850
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Memory leak.
Corrective Action
Switch over to the standby. After the switchover completes, restart the CM/PAC Faciltiy
CPU.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-910 5060 WCS
3HP700097ATDSMZZA
Alarms 23851 GEN R2RegisterSig BINARY IMAGE ERROR
....................................................................................................................................................................................................................................
23851 GEN R2RegisterSig BINARY IMAGE ERROR

Example
-
Information
ID
23851
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Memory leak.
Corrective Action
CPU.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-911
3HP700097ATDSMZZA
Alarms 23852 GEN R2InpuseSigMap BINARY IMAGE ERROR
....................................................................................................................................................................................................................................
23852 GEN R2InpuseSigMap BINARY IMAGE ERROR

Example
-
Information
ID
23852
Severity
MAJOR
Category
CNFIG
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Memory leak.
Corrective Action
CPU.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-912 5060 WCS
3HP700097ATDSMZZA
Alarms 23983 GEN CARD FAULT
....................................................................................................................................................................................................................................
23983 GEN CARD FAULT

Example
Information
This alarm occurs when the system detects that a card is faulty. This could be due to some
internal testing failure or the fact that the card is no longer accessible. The data words
indicate the affected card and the card error code.
ID
23983
Severity
Major
Category
WMG
Control
ALARM ON
The affected card is likely unable to provide normal service. If it is the active card or a
load-sharing card, there will likely be a service impact.
Related Alarm
“20018 SYS CPU DOWN” (p. 3-639)
Probable Cause
• Hardware failure or internal software defect.
Corrective Action
1. Reset the affected card (see Appendix “MGW Card Reset Procedure” (p. A-9)).
2. If the GEN_CARD_FAULT alarm persists after the reset, replace and return the faulty
card.
....................................................................................................................................................................................................................................
5060 WCS 3-913
3HP700097ATDSMZZA
Alarms 23983 GEN CARD FAULT
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-914 5060 WCS
3HP700097ATDSMZZA
Alarms 23986 GEN CARD PIF FAULT
....................................................................................................................................................................................................................................
23986 GEN CARD PIF FAULT

Example
Information
This alarm is reported when the PM card detects a failure of the PIF (Port Interface
Function) module on a CM, VS, or AI card. The PIF module is a proprietary ATM
interface function that facilitates the management and transfer of ATM cells to and from
these cards to the PM cards.
The PM constantly polls the PIF and tries to reset it if it detects a problem. When one of
these cards is reset or booting, the PM will raise this alarm until the card initializes and
the PIF becomes available. At this time, the alarm will be cleared by the “23987 GEN
CARD PIF FAULT CLEAR” event. The datawords indicate the affected card and PIF
error code.
ID
23986
Severity
Major
Category
WMG
Control
ALARM ON
The affected card will be unusable.
Related Alarm
“20018 SYS CPU DOWN” (p. 3-639)
....................................................................................................................................................................................................................................
5060 WCS 3-915
3HP700097ATDSMZZA
Alarms 23986 GEN CARD PIF FAULT
....................................................................................................................................................................................................................................
Probable Cause
Most likely the card is booting but in rare cases, it could be a hardware fault.
Corrective Action
1. If this alarm persists and the card is not automatically resetting, reseat the card (see
Appendix “MGW Card Reset Procedure” (p. A-9)).
2. If the PIF fault does not clear upon reboot, the card should be replaced.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-916 5060 WCS
3HP700097ATDSMZZA
Alarms 23988 GEN CARD FPGA PROM FAILURE
....................................................................................................................................................................................................................................
23988 GEN CARD FPGA PROM FAILURE

Example
-
Information
This alarm occurs when the periodic testing of the onboard FPGA (Field Programmable
Gate Array) integrity fails. The data words indicate the affected card, FPGA and read
checksum.
This can occur on the MGW 7540 VSM8 cards, and on all 7549 MGW cards.
• Node ID
• Slot ID
• Card ID
• ReadChecksum: FPGA PROM read checksum
• ExpectedChecksum: FPGA PROM expected checksum
The alarm is cleared with 23989 GEN_CARD_FPGA_PROM_FAILURE_CLEAR
ID
23988
Severity
Major
Category
WMG
Control
ALARM ON
The card should continue to provide normal service until a reset is performed. If a reset of
the card occurs, the faulty FPGA data will be loaded and the card will be rendered
partially or completely non-functional.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-917
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• Certain PROM parts may have issues retaining data after years in the field. Data may
occasionally be corrupted after a very long time.
Corrective Action
1. Do not reset the card or system.
Note: The card does not have to be locked to prevent problems. The issue (total
failure of the card) will only manifest if the card is restarted as it will try to load the
FPGA from the failed EPROM. As long as the card is running there will be no issue.
2. Replace the card as soon as possible before a reset occurs.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-918 5060 WCS
3HP700097ATDSMZZA
Alarms 23991 GEN CARD FPGA FLASH UNRECOVERABLE ERROR
....................................................................................................................................................................................................................................
23991 GEN CARD FPGA FLASH UNRECOVERABLE ERROR

Example
-
Information
Verification of an FPGA (Field Programmable Gate Array) image stored in flash memory
failed.
• Node ID
• Slot ID
• Card ID
• FlashNo: flash number
The alarm is cleared with 23992 GEN_CARD_FPGA_FLASH_UNRECOVER-
ABLE_ERROR_CLEAR
ID
23991
Severity
Major
Category
WMG
Control
ALARM ON
Systems affected depends on the type of card.
Related Alarm
Not applicable.
Probable Cause
• The FPGA image in the flash may be corrupted and fail to recover due to a hardware
problem.
....................................................................................................................................................................................................................................
5060 WCS 3-919
3HP700097ATDSMZZA
Alarms 23991 GEN CARD FPGA FLASH UNRECOVERABLE ERROR
....................................................................................................................................................................................................................................
Corrective Action
1. Replace the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-920 5060 WCS
3HP700097ATDSMZZA
Alarms 23993 GEN CARD FPGA FLASH NO IMAGE FILE
....................................................................................................................................................................................................................................
23993 GEN CARD FPGA FLASH NO IMAGE FILE

Example
-
Information
An FPGA (Field Programmable Gate Array) image file for the card cannot be found. All
the FPGA image files for the card are stored on CMM. The card detects a missing file.
• Node ID
• Slot ID
• Card ID
The alarm is cleared with 23994 GEN_CARD_FPGA_FLASH_NO_IMAGE_FILE-
_CLEAR
ID
23993
Severity
Major
Category
WMG
Control
ALARM ON
Systems affected depends on the type of card.
Related Alarm
Not applicable.
Probable Cause
• An FPGA image file for the card is missing from the CMM.
....................................................................................................................................................................................................................................
5060 WCS 3-921
3HP700097ATDSMZZA
Alarms 23993 GEN CARD FPGA FLASH NO IMAGE FILE
....................................................................................................................................................................................................................................
Corrective Action
1. Escalate to the next level of support to Install the FPGA images files on CMM, then
gracefully reset the card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-922 5060 WCS
3HP700097ATDSMZZA
Alarms 23996 GEN CARD FPGA FLASH IMAGE CHANGED
....................................................................................................................................................................................................................................
23996 GEN CARD FPGA FLASH IMAGE CHANGED

Example
-
Information
A different FPGA image has been programmed into the flash
ID
23996
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The FPGA image on the CM card is different from that in the flash. The flash has been
reprogrammed to the one on CM.
Corrective Action
Please reset the card to put the newly programmed image in effect
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-923
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
23998 GEN CARD FPGA PROM FAILURE

Example
-
Information
This alarm occurs when the periodic testing of the onboard FPGA (Field Programmable
Gate Array) integrity fails. The data words indicate the affected card, FPGA and read
checksum.
This can occur on the MGW 7540 VSM8 cards, and on all 7549 MGW cards.
• Node ID
• Slot ID
• Card ID
• ReadChecksum: FPGA PROM read checksum
• ExpectedChecksum: FPGA PROM expected checksum
The alarm is cleared with 23989 GEN_CARD_FPGA_PROM_FAILURE_CLEAR
ID
23998
Severity
Major
Category
WMG
Control
ALARM ON
The card should continue to provide normal service until a reset is performed. If a reset of
the card occurs, the faulty FPGA data will be loaded and the card will be rendered
partially or completely non-functional.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-924 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Probable Cause
• Certain PROM parts may have issues retaining data after years in the field. Data may
occasionally be corrupted after a very long time.
Corrective Action
1. Do not reset the card or system.
Note: The card does not have to be locked to prevent problems. The issue (total
failure of the card) will only manifest if the card is restarted as it will try to load the
FPGA from the failed EPROM. As long as the card is running there will be no issue.
2. Replace the card as soon as possible before a reset occurs.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-925
3HP700097ATDSMZZA
Alarms 24002 GEN PROTECTING RESOURCE INSUFFICIENT
....................................................................................................................................................................................................................................
24002 GEN PROTECTING RESOURCE INSUFFICIENT

Example
-
Information
The provisioned protecting facility does not have enough resources to protect protected
facility. May experience call drop on switchover to protecting card.
ID
24002
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Insufficient physical resources on provisioned protecting facility.
Corrective Action
Reprovision protecting card is suggested.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-926 5060 WCS
3HP700097ATDSMZZA
Alarms 24004 GEN HW RESOURCE MISSING
....................................................................................................................................................................................................................................
24004 GEN HW RESOURCE MISSING

Example
-
Information
The Media Gateway is reporting that a hardware resource is missing on the specified
card.
ID
24004
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Insufficient physical resources on provisioned card.
Corrective Action
If Resource Type is Daughter Card, lock and pull out mother card and reinsert with a new
one manually. Unlock the card after card insertion.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-927
3HP700097ATDSMZZA
Alarms 24006 GEN APPLICATION FAULT
....................................................................................................................................................................................................................................
24006 GEN APPLICATION FAULT

Example
-
Information
The Media Gateway is reporting that an application runs into a faulty state and can not be
recovered.
ID
24006
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Most likely resource overload cause application not able to recover.The application will
attempt to switchover.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-928 5060 WCS
3HP700097ATDSMZZA
Alarms 24030 GEN Port Group DIAG FAILURE
....................................................................................................................................................................................................................................
24030 GEN Port Group DIAG FAILURE

Example
-
Information
The specified object's background diagnostics has detected a failure.
ID
24030
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A hardware or software failure on the specified card has occurred for the specified object.
Corrective Action
Call Customer Support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-929
3HP700097ATDSMZZA
Alarms 24031 GEN Facility DIAG FAILURE
....................................................................................................................................................................................................................................
24031 GEN Facility DIAG FAILURE

Example
-
Information
ID
24031
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-930 5060 WCS
3HP700097ATDSMZZA
Alarms 24032 GEN Atm Interface Card DIAG FAILURE
....................................................................................................................................................................................................................................
24032 GEN Atm Interface Card DIAG FAILURE

Example
-
Information
ID
24032
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-931
3HP700097ATDSMZZA
Alarms 24043 GEN PORT XCEIVER THRESHOLD CROSS
....................................................................................................................................................................................................................................
24043 GEN PORT XCEIVER THRESHOLD CROSS

Example
Information
This alarm is generated when the optical transceiver reports that one of its environmental
or transmission characteristics is out of the operating range as specified by its
manufacturer. These characteristics are as follows: temperature, voltage, bias current,
transmit signal power, and receive signal power. This alarm is cleared by the “24045 GEN
PORT TRANSCEIVER THRESHOLD CROSS CLEAR” event. The data words indicate
the affected facility and the particular characteristic which is out of range.
ID
24043
Severity
Minor
Category
WMG
Control
ALARM ON
Service is likely not impacted or the facility would be taken down.
Related Alarm
Not applicable.
Probable Cause
For the receive signal power characteristic, the causes are likely a dirty or damaged fiber
or an aging transceiver at the far end. For the other characteristics, the causes are likely a
defective transceiver or host card on the WMG.
....................................................................................................................................................................................................................................
3-932 5060 WCS
3HP700097ATDSMZZA
Alarms 24043 GEN PORT XCEIVER THRESHOLD CROSS
....................................................................................................................................................................................................................................
Corrective Action
1. Clean or replace fiber.
2. Verify signal integrity from the far end transceiver.
3. Replace WMG transceiver or host card if found defective.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-933
3HP700097ATDSMZZA
Alarms 24044 GEN Ai Port Transceiver THRESHOLD CROSS
....................................................................................................................................................................................................................................
24044 GEN Ai Port Transceiver THRESHOLD CROSS

Example
-
Information
The media gateway is reporting that a port transceiver has experienced one or more
values outside of preset value limits as determined by the transceiver manufacturer.
ID
24044
Severity
Minor
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The threshold resources being monitored are transceiver temperature, voltage, bias TX
power, RX power. One or more alarm or warning is set on these resources.
Corrective Action
Check portAlarmStatus in affected port. Call custom support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-934 5060 WCS
3HP700097ATDSMZZA
Alarms 24048 GEN AAL2 IF OOS
....................................................................................................................................................................................................................................
24048 GEN AAL2 IF OOS

Example
Information
This alarm indicates that the AAL2 link is unable to be brought into service. The AAL2
link comes into the 7540 WMG via an AI card, transits through the PM card, and is
terminated at a VS card. If the problem is internal to the WMG, the link could be
impacted by a software or hardware issue on any of these cards. For the 7549 WMG, the
only card involved is the AI card. This alarm is cleared by the “24049 GEN AAL2 IF IS”
event. The data words will indicate which AAL2 link is affected.
ID
24048
Severity
Major
Category
RESRC
Control
ALARM ON
There should be no service impact if the far end and WCS recognize the out of service
condition and there is enough capacity on the remaining AAL2 links.
Related Alarm
“20498 ATM CONTINUOUS LPBK TEST ERROR” (p. 3-707)
“20763 TDM Ai Port Transceiver FACILITY FAULT” (p. 3-732)
“23983 GEN CARD FAULT” (p. 3-913) (VS, PM or AI)
....................................................................................................................................................................................................................................
5060 WCS 3-935
3HP700097ATDSMZZA
Alarms 24048 GEN AAL2 IF OOS
....................................................................................................................................................................................................................................
Probable Cause
• ATM facility is down or the far end is not responding.
• VS, PM, or AI card fault is preventing the AAL2 link from coming into service.
Corrective Action
1. Check the status of the facility carrying this AAL2 link and the far end status.
2. Enable loopback cells and verify if they are being received.
3. For the 7540 WMG, if there is a GEN CARD FAULT alarm on one of these cards,
switchover to its redundant card. If there are no alarms, switchover the PM cards and
reset the hosting VS card.
4. For the 7549 WMG, switchover the AI card to its redundant card.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-936 5060 WCS
3HP700097ATDSMZZA
Alarms 24050 TDM DSP GROUP FAULT
....................................................................................................................................................................................................................................
24050 TDM DSP GROUP FAULT

Example
-
Information
A DSP Group fault is detected on the active SM/SST (Service Matrix/Switch, Service and
Timing) card. This is a service affecting alarm. The Facility Manager will periodically
attempt to recover this DSP Group. Any circuits utilizing this DSP Group will be released.
ID
24050
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DSP Group File Loading Error, or Some DSPs in the DSP Group are OOS due to DSP
sanity failure, DSP self test failure, Hardware poll error or Hardware access error.
Corrective Action
For File Loading Error, place the correct files on the server with the correct access rights.
Do
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-937
3HP700097ATDSMZZA
Alarms 24054 TDM DSP GROUP DEGRADED
....................................................................................................................................................................................................................................
24054 TDM DSP GROUP DEGRADED

Example
-
Information
A DSP Group fault is detected on the standby SM/SST (Service Matrix/Switch, Service
and Timing) or a non-service affecting error condition is detected on active SM/SST.
ID
24054
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DSP File Loading Error, DSP sanity failure or hardware poll error.
Corrective Action
Call the support center.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-938 5060 WCS
3HP700097ATDSMZZA
Alarms 24130 SYS_MGC_IPC_LINK_DOWN
....................................................................................................................................................................................................................................
24130 SYS_MGC_IPC_LINK_DOWN
Example
-
Information
All IPC links between the CM/PAC (Control Module/Packet And Control)) and MGC are
down.
ID
24130
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Possible network connection failure or CM/PAC Ethernet switch failure.
Corrective Action
Contact customer support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-939
3HP700097ATDSMZZA
Alarms 24149 SYS CARD CLOCK SOURCE DEGRADED
....................................................................................................................................................................................................................................
24149 SYS CARD CLOCK SOURCE DEGRADED

Example
-
Information
Card Clock Source is degraded.
A card is degraded because one of the clock sources from the SM/SST (Service
Matrix/Switch, Service and Timing) card is in an alarm state.
• Node ID
• Slot ID
The alarm is cleared with 24150 SYS_CARD_CLOCK_SOURCE_DEGRADED-
_CLEAR
ID
24149
Severity
Minor
Category
PLAT
Control
ALARM ON
TDM Facilities
Related Alarm
“20755 TDM SM/SST CARD DEGRADED” (p. 3-722)
Probable Cause
• A clock sources from SM/SST (Service Matrix/Switch, Service and Timing) card is in
an alarm state.
....................................................................................................................................................................................................................................
3-940 5060 WCS
3HP700097ATDSMZZA
Alarms 24149 SYS CARD CLOCK SOURCE DEGRADED
....................................................................................................................................................................................................................................
Corrective Action
1. Resolve the SM/SST card issue, then this alarm should clear.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-941
3HP700097ATDSMZZA
Alarms 24155 SYS APPLICATION FILE LOADING FAILURE
....................................................................................................................................................................................................................................
24155 SYS APPLICATION FILE LOADING FAILURE

Example
-
Information
The subroutine CPU(non CM/PAC master CPU) is not able to load the application.
ID
24155
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The cause is indicated in loadErrCode.
Corrective Action
Call Customer Support
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-942 5060 WCS
3HP700097ATDSMZZA
Alarms 24157 SYS WRONG CARD INSTALLED
....................................................................................................................................................................................................................................
24157 SYS WRONG CARD INSTALLED

Example
-
Information
Wrong card is inserted in the slot.
ID
24157
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The actual card type inserted does not match the provisioned card type.
Corrective Action
Replace the card with correct card type.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-943
3HP700097ATDSMZZA
Alarms 24161 SYS TASK STACK USAGE HIGH
....................................................................................................................................................................................................................................
24161 SYS TASK STACK USAGE HIGH

Example
-
Information
This alarm reports high usage of task stack.
ID
24161
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
This alarm is raised when a task has used all or almost all of its stack. The overflow
dataword value of 1 indicates the entire stack has been used. Upon detection of stack
overflow, the CPU self-resets.
Corrective Action
None. The alarm can be manually cleared by operator if operator know that the error
condition is cleared, or it can be auto-cleared on CPUs reset.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-944 5060 WCS
3HP700097ATDSMZZA
Alarms 24165 SYS MEDIA GATEWAY ASSOCIATION FAILURE
....................................................................................................................................................................................................................................
24165 SYS MEDIA GATEWAY ASSOCIATION FAILURE

Example
-
Information
The Media gateway reports an association failure between Media Gateway(MG) and
Media Gateway Controller(MGC).
ID
24165
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: MGC is not configured. MGC is not reachable or unavailable.
Corrective Action
Check MGC configuration.Check network connectivity.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-945
3HP700097ATDSMZZA
Alarms 24170 SYS GatewayCon DEFAULT GATEWAY NOT REACHABLE
....................................................................................................................................................................................................................................
24170 SYS GatewayCon DEFAULT GATEWAY NOT REACHABLE

Example
-
Information
The default gateway for specified card is not reachable.
ID
24170
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified default gateway's IP address is on a different subnet than the specified card.
The default gateway router or the network to the default gateway has failed.
Corrective Action
Check Media Gateway configuration.Check network connectivity.Check that the gateway
can respond to an ARP(Address Resolution Protocol) request from another source.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-946 5060 WCS
3HP700097ATDSMZZA
Alarms 24171 SYS AllGatewayCons DEFAULT GATEWAY NOT
REACHABLE
....................................................................................................................................................................................................................................
24171 SYS AllGatewayCons DEFAULT GATEWAY NOT REACHABLE

Example
-
Information
The default gateway for specified card is not reachable.
ID
24171
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified default gateway's IP address is on a different subnet than the specified card.
The default gateway router or the network to the default gateway has failed.
Corrective Action
Check Media Gateway configuration.Check network connectivity.Check that the gateway
can respond to an ARP(Address Resolution Protocol) request from another source.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-947
3HP700097ATDSMZZA
Alarms 24178 SYS BEARER LINK DOWN
....................................................................................................................................................................................................................................
24178 SYS BEARER LINK DOWN

Example
-
Information
One specific bearer link is marked down after a bearer link test failure (timeout on bearer
link keep-alives).
ID
24178
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The destination card is down Broken Mid-plane Bad bearer switch ports or fails to
configure switch ports with a right MAC addresses.
Corrective Action
Identify and test the destination card slot. Troubleshooting a potential broken midplane
connector pin. Trouble-shooting a potential bad bearer switch ports on both ends of the
link.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-948 5060 WCS
3HP700097ATDSMZZA
Alarms 24181 SYS CM SW UPGRADE IN PROGRESS
....................................................................................................................................................................................................................................
24181 SYS CM SW UPGRADE IN PROGRESS

Example
-
Information
The standby CM card has started the software upgrade processing.
ID
24181
Severity
MAJOR
Category
RESRC
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Information only.
Corrective Action
Not applicable.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-949
3HP700097ATDSMZZA
Alarms 24184 SYS HW STATE MISMATCH
....................................................................................................................................................................................................................................
24184 SYS HW STATE MISMATCH

Example
-
Information
CM/PAC HW state is mismatched among subordinate and mate CPUs.
• Node ID
• Slot ID
• CPU ID
• SanityComments: sanityComments
• GenericDW0: genericDW0. See the event description for details.
The alarm is cleared with 24185 SYS_HW_STATE_MISMATCH_CLEAR
ID
24184
Severity
Minor
Category
PLAT
Control
ALARM ON
Systems affected depends of the nature of the mismatch. i.e. mismatched configs for CI
access cards will affect TDM facilities.
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-950 5060 WCS
3HP700097ATDSMZZA
Alarms 24184 SYS HW STATE MISMATCH
....................................................................................................................................................................................................................................
Probable Cause
• CM/PAC hardware defect.
Corrective Action
1. If the problem persists, return the CM/PAC card for repair.
Refer to the following MOPs for procedures to replace faulty CM/PAC card:
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-951
3HP700097ATDSMZZA
Alarms 24186 MGW SYS CPU USAGE HIGH
....................................................................................................................................................................................................................................
24186 MGW SYS CPU USAGE HIGH

Example
Information
The card CPU usage has exceeded the high threshold limit. This can be cleared by
reducing the traffic on the specific card CPU.
• Node ID
• Slot ID
• CPU ID
PercentageInUse: percentageInUse
The alarm is cleared with 24187 SYS_CPU_USAGE_HIGH_CLEAR
ID
24186
Severity
Major
Category
RESRC
Control
ALARM ON
Systems affected depends on the CPU affected. i.e. CPU 2 of a CM card will result in
rejecting all calls where as congestion on CPU 6 of the CM card will only affect VoIP
traffic.
Related Alarm
Not applicable.
Probable Cause
• Software error causing excessive CPU utilization
• System is at capacity
....................................................................................................................................................................................................................................
3-952 5060 WCS
3HP700097ATDSMZZA
Alarms 24186 MGW SYS CPU USAGE HIGH
....................................................................................................................................................................................................................................
Corrective Action
1. Identify source of increased CPU usage.
2. Escalate to the next level of support to investigate.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-953
3HP700097ATDSMZZA
Alarms 24188 SYS APPLICATION RESOURCE USAGE HIGH
....................................................................................................................................................................................................................................
24188 SYS APPLICATION RESOURCE USAGE HIGH

Example
-
Information
The application resource usage has exceeded the high threshold limit. This can be cleared
by reducing the traffic on the specific application.
• Node ID
• Module ID
• Processor ID
PercentageInUse: percentageInUse
GenericDW0: genericDW0. See the event description for details.
GenericDW1: genericDW1. See the event description for details.
The alarm is cleared with 24189 SYS_APPLICATION_RESOURCE_USAGE-
_HIGH_CLEAR
ID
24188
Severity
Major
Category
RESRC
Control
ALARM ON
Systems affected depends on the Application affected
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-954 5060 WCS
3HP700097ATDSMZZA
Alarms 24188 SYS APPLICATION RESOURCE USAGE HIGH
....................................................................................................................................................................................................................................
Probable Cause
• The application high resource usage threshold limit has been exceeded.
Corrective Action
1. Identify the source of the increased application usage.
2. Escalate to the next level of support to investigate.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-955
3HP700097ATDSMZZA
Alarms 24190 SYS GatewayCon CALL GATEWAY NOT REACHABLE
....................................................................................................................................................................................................................................
24190 SYS GatewayCon CALL GATEWAY NOT REACHABLE

Example
-
Information
The call-control default gateway for specified card is not reachable
ID
24190
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified call-control default gateway's IP address is on a different subnet than the
specified card. The call-control default gateway router or the network to the call-control
default gateway has failed.
Corrective Action
Check Media Gateway configuration. Check network connectivity. Check that the
call-control gateway can respond to an ARP (Address Resolution Protocol) request from
another source.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-956 5060 WCS
3HP700097ATDSMZZA
Alarms 24191 SYS AllGatewayCons CALL GATEWAY NOT REACHABLE
....................................................................................................................................................................................................................................
24191 SYS AllGatewayCons CALL GATEWAY NOT REACHABLE

Example
-
Information
The call-control default gateway for specified card is not reachable
ID
24191
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The specified call-control default gateway's IP address is on a different subnet than the
specified card. The call-control default gateway router or the network to the call-control
default gateway has failed.
Corrective Action
Check Media Gateway configuration. Check network connectivity. Check that the
call-control gateway can respond to an ARP (Address Resolution Protocol) request from
another source.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-957
3HP700097ATDSMZZA
Alarms 24201 V5 INTERFACE OUT OF SERVICE
....................................................................................................................................................................................................................................
24201 V5 INTERFACE OUT OF SERVICE

Example
-
Information
V5 interface is out of service.
ID
24201
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: OAM lock or shutdown V5 interface. Un-recoverable DL (Data
Link) failure or no response from AN (Access Network) to VID (Variant and Interface
Identification) request. Both primary link and secondary link are disabled or locked.
Corrective Action
Check whether V5 interface is locked or not. Make sure either primary link or secondary
link or both links are enabled and unlocked. Make sure time slot 16 on either primary link
or secondary link or on both links are enabled and unlocked. Make sure both variant ID
and V5 interface ID match between AN and LE. Make sure the link ID of all links
matches between AN and LE. Make sure all logical c channel IDs match between AN and
LE.
....................................................................................................................................................................................................................................
3-958 5060 WCS
3HP700097ATDSMZZA
Alarms 24201 V5 INTERFACE OUT OF SERVICE
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-959
3HP700097ATDSMZZA
Alarms 24211 V5 INTERFACE ID MISMATCH
....................................................................................................................................................................................................................................
24211 V5 INTERFACE ID MISMATCH

Example
Information
V5 interface ID (Identification) does not match between AN (Access Network) and LE
(Local Exchange).
ID
24211
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator assigned different V5 interface ID on the same V5 interface between AN and
LE.
Corrective Action
Make sure the V5 interface ID is the same on this V5 interface between AN and LE.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-960 5060 WCS
3HP700097ATDSMZZA
Alarms 24212 V5 INTERFACE VARIANT MISMATCH
....................................................................................................................................................................................................................................
24212 V5 INTERFACE VARIANT MISMATCH

Example
-
Information
V5 variant does not match between AN (Access Network) and LE (Local Exchange).
ID
24212
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator assigned different variant on the same V5 interface between AN and LE.
Corrective Action
Make sure the variant is the same on this V5 interface between AN and LE .
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-961
3HP700097ATDSMZZA
Alarms 24231 V5 LINK BLOCKED
....................................................................................................................................................................................................................................
24231 V5 LINK BLOCKED

Example
-
Information
V5 link is blocked by AN (Access Network) or LE (Local Exchange).
ID
24231
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator initiated a V5 link lock operation or AN initiated a link block operation.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-962 5060 WCS
3HP700097ATDSMZZA
Alarms 24234 V5 LINK ID FAILURE
....................................................................................................................................................................................................................................
24234 V5 LINK ID FAILURE

Example
-
Information
V5 link identification procedure has failed.
ID
24234
Severity
MAJOR
Category
APP
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are: The link ID (Identification) is not valid or link is not operational.
Link control entity error. The link ID on this link does not match between AN and LE.
OAM aborted link identification process. Link was mis-connected between AN and LE.
Corrective Action
Make sure the Link ID is valid and link is operational. Make sure the Link ID on this link
is the same between AN and LE. Make sure the link is not mis-connected between AN
and LE.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-963
3HP700097ATDSMZZA
Alarms 24241 V5 C PATH FAILURE
....................................................................................................................................................................................................................................
24241 V5 C PATH FAILURE

Example
-
Information
Data link of the C path has failed.
ID
24241
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The V5 link carrying the C path is disabled or blocked.
Corrective Action
Make sure the V5 link carrying the C path is enabled and unblocked. If problem persists,
call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-964 5060 WCS
3HP700097ATDSMZZA
Alarms 24247 Event V5 PORT BLOCKED
....................................................................................................................................................................................................................................
24247 Event V5 PORT BLOCKED

Example
-
Information
V5 PSTN user port has been blocked which is initiated by AN (Access Network) or
locked by LE (Local Exchange).
ID
24247
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AN initiated a PSTN user port block or PSTN user port is locked by LE.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-965
3HP700097ATDSMZZA
Alarms 24248 V5 V5 Isdn User Port PORT BLOCKED
....................................................................................................................................................................................................................................
24248 V5 V5 Isdn User Port PORT BLOCKED

Example
-
Information
V5 PSTN user port has been blocked which is initiated by AN(Access Network) or locked
by LE(Local Exchange).
ID
24248
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-966 5060 WCS
3HP700097ATDSMZZA
Alarms 24249 V5 V5 Sspl User Port PORT BLOCKED
....................................................................................................................................................................................................................................
24249 V5 V5 Sspl User Port PORT BLOCKED

Example
-
Information
ID
24249
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-967
3HP700097ATDSMZZA
Alarms 24250 V5 V5 Mspl User Port PORT BLOCKED
....................................................................................................................................................................................................................................
24250 V5 V5 Mspl User Port PORT BLOCKED

Example
-
Information
ID
24250
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-968 5060 WCS
3HP700097ATDSMZZA
Alarms 24262 V5 SSL TIMESLOT ALLOC FAILURE
....................................................................................................................................................................................................................................
24262 V5 SSL TIMESLOT ALLOC FAILURE

Example
-
Information
V5 BCC(Bearer Connection Control) protocol entity has failed to allocate a time slot for a
V5 single slot leased line (SSL).
ID
24262
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
No available time slot on the V5 interface.
Corrective Action
Verify V5 time slot availability. Add more links to the V5 interface if necessary. If
problem persists, call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-969
3HP700097ATDSMZZA
Alarms 24264 V5 PRECONN TIMESLOT ALLOC FAILURE
....................................................................................................................................................................................................................................
24264 V5 PRECONN TIMESLOT ALLOC FAILURE

Example
-
Information
V5 BCC (Bearer Connection Control) protocol entity has failed to allocate a time slot for
a V5 pre-connected line.
ID
24264
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
No available time slot on the V5 interface.
Corrective Action
Verify V5 time slot availability. Add more links to the V5 interface if necessary. If
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-970 5060 WCS
3HP700097ATDSMZZA
Alarms 24300 M3UA LINK DOWN
....................................................................................................................................................................................................................................
24300 M3UA LINK DOWN

Example
-
Information
An M3UA link connection to far end is down.
ID
24300
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
An Stream Control Transmission Protocol (SCTP) association between the Wireless
Media Gateway (WMG) Application Server Process (ASP) and the remote Signaling
Gateway Process (SGP) is currently lost.
Corrective Action
Check the connection between local to far end.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-971
3HP700097ATDSMZZA
Alarms 24302 M3UA LINKSET DOWN
....................................................................................................................................................................................................................................
24302 M3UA LINKSET DOWN

Example
-
Information
All M3UA link connections to far end are down.
ID
24302
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
All Stream Control Transmission Protocol (SCTP) associations from a Wireless Media
Gateway (WMG) Application Server Process (ASP) to all the Signaling Gateway Process
(SGPs) within a remote Signaling Gateway (SG) are currently down.
Corrective Action
No action required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-972 5060 WCS
3HP700097ATDSMZZA
Alarms 24304 M3UA REMOTE POINT CODE CONGESTED
....................................................................................................................................................................................................................................
24304 M3UA REMOTE POINT CODE CONGESTED

Example
-
Information
The remote DPC is congested.
ID
24304
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The remote Destination Point Code (DPC) is congested.
Corrective Action
The Media Gateway has received Signaling Congestion (SCON) message from remote
peer.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-973
3HP700097ATDSMZZA
Alarms 24306 M3UA REMOTE POINT CODE PAUSED
....................................................................................................................................................................................................................................
24306 M3UA REMOTE POINT CODE PAUSED

Example
-
Information
The Destination Point Code (DPC) has indicated MTP-PAUSE and subsequently become
inaccessible.
ID
24306
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Media Gateway has received Destination Unavailable (DUNA) message from remote
peer.
Corrective Action
No action required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-974 5060 WCS
3HP700097ATDSMZZA
Alarms 24308 M3UA LINK CONGESTED
....................................................................................................................................................................................................................................
24308 M3UA LINK CONGESTED

Example
-
Information
Local congestion has occurred for the Destination Point Code (DPC) being served
through the assocId.
ID
24308
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The peer or local Stream Control Transmission Protocol (SCTP) application can not
receive data at current rate. Dataword Destination Point Code (DPC) and Network
Appearance (NA) is only valid when it is transmitting congestion.
Corrective Action
Check the number of links to remote peer.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-975
3HP700097ATDSMZZA
Alarms 24318 M3UA LINK PATH DOWN
....................................................................................................................................................................................................................................
24318 M3UA LINK PATH DOWN

Example
Information
An M3UA link connection (SCTP path) to far end is down.
ID
24318
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A Stream Control Transmission Protocol (SCTP) path between the Wireless Media
Gateway (WMG) Application Server Process (ASP) and the remote Signaling Gateway
Process (SGP) is currently lost.
Corrective Action
Check the connection between local to far end.
....................................................................................................................................................................................................................................
3-976 5060 WCS
3HP700097ATDSMZZA
Alarms 24318 M3UA LINK PATH DOWN
....................................................................................................................................................................................................................................
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-977
3HP700097ATDSMZZA
Alarms 24320 ALCAP ADJ NODE OOS
....................................................................................................................................................................................................................................
24320 ALCAP ADJ NODE OOS

Example
-
Information
The AAL2 adjacent node has become out of service.
ID
24320
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Media Gateway has received MTP PAUSE indication from remote MTP entity or all
AAL2 paths to this node have been disabled.
Corrective Action
Check MTP3 DPC status.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-978 5060 WCS
3HP700097ATDSMZZA
Alarms 24326 ALCAP ADJ NODE CALL THROTTLED ON CONGESTION
....................................................................................................................................................................................................................................
24326 ALCAP ADJ NODE CALL THROTTLED ON CONGESTION

Example
-
Information
The specified adjacent node is in congestion state and calls begin to be throttled..
ID
24326
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
DPC congestion has received and call begins to be throttled.
Corrective Action
No action required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-979
3HP700097ATDSMZZA
Alarms 24351 SG SAAL LINK INACTIVE
....................................................................................................................................................................................................................................
24351 SG SAAL LINK INACTIVE

Example
-
Information
The Signaling Gateway is reporting that an SAAL signaling link has become inactive.
• Node ID
• MTP3 LS ID
• SAAL Link ID
• CPU ID
SlotId: slotId
CpuId: cpuId (0-based)
LinksetId: Linkset ID.
The alarm is cleared with 24352 SG_SAAL_LINK_ACTIVE
ID
24351
Severity
Minor
Category
NTWK
Control
ALARM ON
Signaling
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-980 5060 WCS
3HP700097ATDSMZZA
Alarms 24351 SG SAAL LINK INACTIVE
....................................................................................................................................................................................................................................
Probable Cause
• A link set watch became inactive
• A TFP (Transfer-Prohibited) message was received, preventing the routing of
signaling traffic to the indicated DPC.
Corrective Action
1. Check that the local SGW cards and cross connects are in service.
2. Check the signaling endpoint of the affected link.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-981
3HP700097ATDSMZZA
Alarms 24356 MTP2 REMOTE PROCESSOR OUTAGE
....................................................................................................................................................................................................................................
24356 MTP2 REMOTE PROCESSOR OUTAGE

Example
-
Information
The Signaling Gateway is reporting that an MTP2 signaling link has received a Remote
Processor Outage indication from its peer.
• Node ID
• MTP3 LS ID
• MTP2 Link ID
SlotId: slotId
CpuId: cpuId (0-based)
LinksetId: Linkset ID.
The alarm is cleared with 24357
SG_MTP2_REMOTE_PROCESSOR_OUTAGE_CLEARED
ID
24356
Severity
Minor
Category
NTWK
Control
ALARM ON
Signaling
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-982 5060 WCS
3HP700097ATDSMZZA
Alarms 24356 MTP2 REMOTE PROCESSOR OUTAGE
....................................................................................................................................................................................................................................
Probable Cause
• Peer layer 2 entity cannot transfer signaling messages to layers 3 and/or 4.
Corrective Action
1. Check the status of the end point.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-983
3HP700097ATDSMZZA
Alarms 24414 SG M3uaServerAsp ASP ASSOCIATION INACTIVE
REMOTE
....................................................................................................................................................................................................................................
24414 SG M3uaServerAsp ASP ASSOCIATION INACTIVE REMOTE

Example
-
Information
The SCTP association between a SGP (Signaling Gateway Process) and an ASP
(Application Server Process) is currently inactive due to a problem at the remote peer.
ID
24414
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are, Establishing an SCTP association failed. Received shutdown on
an established association from the peer. No attempt to establish an SCTP association has
been received by the SG
Corrective Action
check the 'SCTP Inactive Reason' field in the ASP table to determine the cause for the link
inactivity. The cable is not connected. The SCTP Association configuration.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-984 5060 WCS
3HP700097ATDSMZZA
Alarms 24417 WMG SG AS INACTIVE
....................................................................................................................................................................................................................................
24417 WMG SG AS INACTIVE

Example
-
Information
An Application Server (AS) has transitioned to the inactive state. All Application Server
Processes (ASP) in the AS are inactive or down. No error codes are returned by this
alarm.
ID
24417
Severity
MAJOR
Category
NTWK
Control
ALARM ON
The remote AS is unavailable and inaccessible.
Related Alarm
24414 SG ASP ASSOCIATION INACTIVE REMOTE
Probable Cause
All ASPs in the AS are inactive or down.
Corrective Action
Check the ASP status and its associated path.
Try to reactivate the ASPs.
1. Check the ASPs in the ASP list of the local signaling gateway for an active operating
state. This alarm is usually caused by a fault in the remote M3UA device.
....................................................................................................................................................................................................................................
5060 WCS 3-985
3HP700097ATDSMZZA
Alarms 24417 WMG SG AS INACTIVE
....................................................................................................................................................................................................................................
Prevention
1. Provision more ASPs to different SG cards to reduce the impact of a single card
failure.
2. Utilize the multi-homing feature.
....................................................................................................................................................................................................................................
3-986 5060 WCS
3HP700097ATDSMZZA
Alarms 24421 SG MTP2 LINK INACTIVE
....................................................................................................................................................................................................................................
24421 SG MTP2 LINK INACTIVE

Example
-
Information
The Signaling Gateway is reporting that an MTP2 signaling link has become inactive at
MTP3
ID
24421
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
A link became inactive because of physical hardware problem or link configuration
problem or adjacent node not responding
Corrective Action
No action required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-987
3HP700097ATDSMZZA
Alarms 24431 SG M3uaServerAsp SCTP ASSOCIATION PATH INACTIVE
....................................................................................................................................................................................................................................
24431 SG M3uaServerAsp SCTP ASSOCIATION PATH INACTIVE

Example
-
Information
One path of SCTP association between SG and AS changed to INACTIVE.
ID
24431
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SCTP send DATA or Heartbeat to remote endpint on an established association but no
SACK or Heartbeat ACK be received.
Corrective Action
No action is required. DATA chunk is retransmitted on the alternative address (if
available).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-988 5060 WCS
3HP700097ATDSMZZA
Alarms 24433 SG Iua Asp SCTP ASSOCIATION PATH INACTIVE
....................................................................................................................................................................................................................................
24433 SG Iua Asp SCTP ASSOCIATION PATH INACTIVE

Example
-
Information
One path of SCTP association between SG and AS changed to INACTIVE.
ID
24433
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SCTP send DATA or Heartbeat to remote endpint on an established association but no
SACK or Heartbeat ACK be received.
Corrective Action
No action is required. DATA chunk is retransmitted on the alternative address (if
available).
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-989
3HP700097ATDSMZZA
Alarms 24435 SG Iua ASP ASP ASSOCIATION INACTIVE REMOTE
....................................................................................................................................................................................................................................
24435 SG Iua ASP ASP ASSOCIATION INACTIVE REMOTE

Example
Information
(Application Server Process) is currently inactive due to a problem at the remote peer.
• AssnErrorCode: SCTP association failure error code.
• SourceIpAddr: Source IP Address.
• DestIpAddr: Destination IP Address.
This alarm is cleared by 24437 SG IUA ASP ASP ASSOCIATION ACTIVE
ID
24435
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
....................................................................................................................................................................................................................................
3-990 5060 WCS
3HP700097ATDSMZZA
Alarms 24435 SG Iua ASP ASP ASSOCIATION INACTIVE REMOTE
....................................................................................................................................................................................................................................
Probable Cause
The possible causes are
• Establishing an SCTP association failed.
• Received shutdown on an established association from the peer.
• No attempt to establish an SCTP association has been received by the SG.
Corrective Action
• Check the SCTP Inactive Reason field in the ASP table to determine the cause for the
link inactivity.
• The cable is not connected.
• Check the SCTP Association configuration.
• Escalate to the next level of support if the problem is not resolved.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-991
3HP700097ATDSMZZA
Alarms 24436 SG Iua Asp ASP ASSOCIATION INACTIVE LOCAL
....................................................................................................................................................................................................................................
24436 SG Iua Asp ASP ASSOCIATION INACTIVE LOCAL

Example
-
Information
(Application Server Process) is currently inactive due to a local SG problem.
ID
24436
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The possible causes are, Establishing an SCTP association failed. Received shutdown on
an established association from the peer.No attempt to establish an SCTP association has
been received by the SG
Corrective Action
check the 'SCTP Inactive Reason' field in the ASP table to determine the cause for the link
inactivity. The cable is not connected. The SCTP Association configuration.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-992 5060 WCS
3HP700097ATDSMZZA
Alarms 24440 SG IUA LAPD DOWN
....................................................................................................................................................................................................................................
24440 SG IUA LAPD DOWN

Example
Information
The alarm is cleared with 24441 SG IUA LAPD UP.
ID
24440
Severity
Major
Category
NTWK
Control
ALARM ON
-
Related Alarm
-
Probable Cause
-
Corrective Action
-
Prevention
Not applicable
....................................................................................................................................................................................................................................
5060 WCS 3-993
3HP700097ATDSMZZA
Alarms 24442 SG IUA LAPD CONGESTION
....................................................................................................................................................................................................................................
24442 SG IUA LAPD CONGESTION

Example
Information
The alarm is cleared with 24443 SG IUA LAPD CONGESTION CLEAR.
ID
24442
Severity
Major
Category
NTWK
Control
ALARM ON
-
Related Alarm
-
Probable Cause
-
Corrective Action
-
Prevention
Not applicable
....................................................................................................................................................................................................................................
3-994 5060 WCS
3HP700097ATDSMZZA
Alarms 24501 NNSF MSC UNAVAILABLE
....................................................................................................................................................................................................................................
24501 NNSF MSC UNAVAILABLE

Example
-
Information
The MSC is not accessible.
ID
24501
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SG reports to NNSF MTP_PAUSE against the point code of the MSC. NNSF receives
SSP from the MSC.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-995
3HP700097ATDSMZZA
Alarms 24503 NNSF MSC CONGESTION
....................................................................................................................................................................................................................................
24503 NNSF MSC CONGESTION

Example
-
Information
The MSC has become congested.
ID
24503
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SG reports SCTP association congestion against the point code of MSC. NNSF receives
SSC from MSC.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-996 5060 WCS
3HP700097ATDSMZZA
Alarms 24505 NNSF MSC POOL UNAVAILABLE
....................................................................................................................................................................................................................................
24505 NNSF MSC POOL UNAVAILABLE

Example
-
Information
The MSC pool is not accessible.
ID
24505
Severity
CRITICAL
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
All the MSCs in the MSC pool are not accessible.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-997
3HP700097ATDSMZZA
Alarms 24507 NNSF MSC POOL CONGESTION
....................................................................................................................................................................................................................................
24507 NNSF MSC POOL CONGESTION

Example
-
Information
The MSC pool has become congested.
ID
24507
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
All the MSCs in the MSC pool have become congested.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-998 5060 WCS
3HP700097ATDSMZZA
Alarms 25002 ATM PNNI LINK FAILURE
....................................................................................................................................................................................................................................
25002 ATM PNNI LINK FAILURE

Example
-
Information
The PNNI link has failed.
ID
25002
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
ATM facility failure or some internal node failure has caused the PNNI link to fail
Corrective Action
Fix the ATM facility failure or call customer support.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-999
3HP700097ATDSMZZA
Alarms 25100 GEN ADMIN STATE LOCK
....................................................................................................................................................................................................................................
25100 GEN ADMIN STATE LOCK

Example
-
Information
Administrative state locked has occurred on the specified resource.
ID
25100
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
Operator initiated an administrative state change to locked.
Corrective Action
No action required.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1000 5060 WCS
3HP700097ATDSMZZA
Alarms 29704 REX SWITCHOVER ABORTED
....................................................................................................................................................................................................................................
29704 REX SWITCHOVER ABORTED

Example
Information
The REX switchover procedure is aborted.
REX is an automated maintenance tool which can be configured to perform activities
such as user-scheduled switchovers of CM/PAC cards. This functionality must be present
on the call sever/WEM in order to use this feature.
• Node ID
The alarm is manually cleared.
ID
29704
Severity
MAJOR
Category
PLAT
Control
Alarm On
REX Test.
Related Alarm
Not applicable.
Probable Cause
REX Switchover procedure is aborted.
....................................................................................................................................................................................................................................
5060 WCS 3-1001
3HP700097ATDSMZZA
Alarms 29704 REX SWITCHOVER ABORTED
....................................................................................................................................................................................................................................
Corrective Action
1. Check the REX events to determine why the REX switchover procedure was aborted.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1002 5060 WCS
3HP700097ATDSMZZA
Alarms 29900 MANIFEST ALARM
....................................................................................................................................................................................................................................
29900 MANIFEST ALARM

Example
Information
This alarm is raised by MGW and can be reported after a MGW Upgrade. This alarm is a
consequence of a bad image of MGW related binaries or not applying the correct MGW
related binary during the update.
• DW1: Node Id of the MGW which raised this alarm.
• DW2: Alarm reason.
• DW3: Slot Id of PAC/CM card on the MGW.
The value of alarm reason can be any of the following:
• (0) Unknown
• (11) Manifest file missing
• (12) Manifest validation fail
• (13) Image file mismatch (find in MsfSwControl.txt, but checksum is inconsistent)
• (14) Image file missing MsfSwControl.txt
• (15) Image file missing in storage disk
• (16) Image file find in storage disk but checksum is inconsistent
• (17) Boot loader mismatch, specified in manifest with in actual use
• (18) Application loader version mismatch, specified in manifest with in actual use
• (19) DSP image version mismatch, specified in manifest with in actual use
• (20) FPGA loader file mismatch, specified in manifest with in actual use
• (21) Upgraded boot loader version mismatch, specified in manifest with upgraded
boot loader
• (22) Upgraded FPGA file mismatch, specified in manifest with updgraded
ID
29900
Severity
MINOR
....................................................................................................................................................................................................................................
5060 WCS 3-1003
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Category
PLAT
Control
ALARM ON
It may or may not be impact on call, depending upon the alarm reason reported.
Related Alarm
29901 MANIFEST ALARM CLEAR
Probable Cause
The possible causes are:
• manifest.txt file missing.
• manifest.txt file validation fail.
• MSF Load mismatch with MsfSwControlFile.txt.
• MSF Load missing in MsfSwControlFile.txt.
• MSF Load missing in storage disk.
• MSF Load mismatch with storage disk.
• Active boot-loader version mismatch.
• Active application-loader version mismatch.
• DSP version mismatch.
• FPGA loader version mismatch.
• Upgraded boot loader version mismatch.
• Upgraded FPGA version mismatch.
Corrective Action
Check the “release error” tab on WEM by navigating to 5060 WCS > Nodes > Wireless
Media Gateway > 754x MGW > nodeId to check the cause of alarm and take appropriate
action.
Ensure the MGW related binaries file and manifest.txt are placed at correct location in the
WCS as per MGW upgrade MOP. Ensure the MsfSwControl.txt file is correctly generated
and lists all the MGW related binaries and manifest.txt.
Check if MGW related binaries and manifest.txt file are uploaded correctly in MGW or
not. If binaries are not uploaded correctly please regenerate the SW control file again and
restart the CM/PAC card one by one to upload binaries to MGW.
....................................................................................................................................................................................................................................
3-1004 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Prevention
• Follow the MGW upgrade MOP correctly during the MGW update.
• Verify that all the file mentioned in maniest.txt is applied correctly on MGW.
....................................................................................................................................................................................................................................
5060 WCS 3-1005
3HP700097ATDSMZZA
Alarms 29902 MANIFEST UN OFFICIAL RELEASE USED
....................................................................................................................................................................................................................................
29902 MANIFEST UN OFFICIAL RELEASE USED

Example
Information
The software currently in use is not the official released version. Once the released
version is available, upgrade to that immediately.
• DW1: Slot Id of PAC/CM card of MGW
ID
29902
Severity
MINOR
Category
PLAT
Control
ALARM ON
Not applicable
Related Alarm
29903: MANIFEST UN OFFICIAL RELEASE USED CLEAR
Probable Cause
Typical reasons for this are:
• Running a Beta version
• Running a debug version.
• Some files have not been correctly applied.
....................................................................................................................................................................................................................................
3-1006 5060 WCS
3HP700097ATDSMZZA
Alarms 29902 MANIFEST UN OFFICIAL RELEASE USED
....................................................................................................................................................................................................................................
Corrective Action
Install the released version when available, or reinstall the software if you already have
the released version.
Prevention
Apply the officially released version of MGW.
....................................................................................................................................................................................................................................
5060 WCS 3-1007
3HP700097ATDSMZZA
Alarms 40009 AC SET CARD ALARM
....................................................................................................................................................................................................................................
40009 AC SET CARD ALARM

Example
-
Information
AudioCodes has detected faulty gateway card.
ID
40009
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AudioCodes has detected faulty gateway card.
Corrective Action
Check for the possible error
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1008 5060 WCS
3HP700097ATDSMZZA
Alarms 40011 AC SET SPAN ALARM
....................................................................................................................................................................................................................................
40011 AC SET SPAN ALARM

Example
-
Information
AudioCodes gateway has detected signaling alarm on span object.
ID
40011
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AudioCodes gateway has detected signaling alarm on span object.
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-1009
3HP700097ATDSMZZA
Alarms 40013 AC SET CHANNEL ALARM
....................................................................................................................................................................................................................................
40013 AC SET CHANNEL ALARM

Example
-
Information
AudioCodes gateway has detected signaling alarm on channel object.
ID
40013
Severity
MAJOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
AudioCodes gateway has detected signaling alarm on channel object
Corrective Action
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1010 5060 WCS
3HP700097ATDSMZZA
Alarms 60009 WMG FAC OOS
....................................................................................................................................................................................................................................
60009 WMG FAC OOS

Example
-
Information
Received Forced or Graceful RSIP from the Facility
ID
60009
Severity
CRITICAL
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Facility has transitioned to out-of-serveice state forcefully or gracefully
Corrective Action
To clear this condition, the facility should be placed in in-service state
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-1011
3HP700097ATDSMZZA
Alarms 60027 WMG CHAN DISABLE
....................................................................................................................................................................................................................................
60027 WMG CHAN DISABLE

Example
-
Information
Received Forced or Graceful RSIP from the Channel
ID
60027
Severity
MINOR
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
The Channel has transitioned to out-of-serveice state forcefully or gracefully
Corrective Action
To clear this condition, the channel should be placed in in-service state
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1012 5060 WCS
3HP700097ATDSMZZA
Alarms 60313 H248 LINK DOWN
....................................................................................................................................................................................................................................
60313 H248 LINK DOWN

Example
-
Information
5060 Call Server has detected that H248 link is down
ID
60313
Severity
CRITICAL
Category
NTWK
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
H248 IP Connectivity to the gateway has failed due to connectivity failure or the gateway
may have failed
Corrective Action
Ensure that the gateway is functional and verify the IP connectivity to the gateway
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-1013
3HP700097ATDSMZZA
Alarms 61230 EVT_SMIM_OOS
....................................................................................................................................................................................................................................
61230 EVT_SMIM_OOS
Example
Information
This alarm occurs when a SMIM (Stand–alone Mobile Interworking Module), connected
to an IWF, goes out of service (OOS). Note that SMIMs contain MIWXs (Mobile
InterWorking Units) which usually also go out of service following the SMIM OOS.
This can be attributed to:
1. The IWF is booting up and SMIM is initializing.
2. Operator locks IWF or SMIM. In this case all the MIWXs are also OOS.
3. TCP/IP links between the SgwIwf application running on the WCS SAM cards and
both SgwIwfProxy applications running on ITU SIM cards are down.
4. DPC_PAUSE event message is communicated by SgwIwfProxy application to
SgwIwf application. In this case all the MIWXs are also OOS.
Note: The system parameter SmimOverallTestTimer indicates the maximum time
limit for the SMIM overall test to complete. If the test does not complete within this
time, SgwIwf will put the SMIM and MIWXS in OOS state.
This parameter is set in the IWF WEM: System Parameters > IWF Manager (ANSI) >
IWF Manager tab > General
• DW1 - IwfNodeId – IWF Node Id
• DW2 - smimId – SMIM Id
The alarm is cleared with 61231 EVT_SMIM_INS
ID
61230
Severity
Major
Category
PLAT
....................................................................................................................................................................................................................................
3-1014 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
Control
ALARM ON
Channels of MIWXs on the affected SMIM can not be used for processing calls.
Related Alarm
“61246 SMIM DPC PAUSE” (p. 3-1022)
Probable Cause
1. Operator locked IWF node or SMIM module.
2. Operator unlocked IWF/SMIM and it is initializing while booting up.
3. IP Connectivity issue between WCS SAM and ITU SIM cards
4. Cable connectivity issue between ITU SIM card and SMIM Module
5. Hardware fault on SMIM.
Corrective Action
1. Ignore this alarm if operator locked IWF/SMIM.
2. Ignore this alarm if operator just unlocked IWF/SMIM and it is booting up.
3. Make sure SgwIwfProxy application is running on ITU SIM nodes.
4. Check IP connectivity between WCS SAM cards (where SgwIwf application runs)
and ITU SIM cards (where SgwIwfProxy application runs).
Note: Please reference the IP Troubleshooting Guide (3HP700171260RJZZA).
5. Check cable between ITU SIM nodes and SMIM module.
6. Login to the IWF to check if the SMIM is up. Follow below steps from WEM
connected to IWF,
• From WEM GUI navigate to the IWF Node, Nodes->Wireless Media
Gateway->IWF-><IWF Node>
•
Expand IWF Node to see the list of SMIMs
•
Click on the affected SMIM to verify the Admin State is Unlocked and Oper State
is Enabled.
7. Try to resolve by bouncing the SMIM. The SMIM can be bounced by below steps
from WEM to lock/unlock the SMIMs. It’s to be noted that all the MIWXes on the
affected SMIM would also be bounced. So proceed with caution.
• From WEM GUI navigate to the SMIM, Nodes->Wireless Media
Gateway->IWF-><IWF Node>->SMIM
• Click on the SMIM.
....................................................................................................................................................................................................................................
5060 WCS 3-1015
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
• Set the Admin State to locked and save.
• Next, set Admin State to unlocked and save.
8. If the problem cannot be resolved, escalate to the next level of support.
Prevention
• Take necessary steps to maintain IP connectivity between WCS SAM cards and ITU
SIM cards.
• Make sure cable connecting ITU SIM cards and SMIM module is in good condition
and well-connected.
....................................................................................................................................................................................................................................
3-1016 5060 WCS
3HP700097ATDSMZZA
Alarms 61232 EVT_MIWX_OOS
....................................................................................................................................................................................................................................
61232 EVT_MIWX_OOS
Example
Information
This alarm occurs when an MIWX (IWF interworking module) goes out of service
(OOS).
This can be attributed to:
1. The IWF is booting up and SMIM (Stand–alone Mobile Interworking Module) is
initializing.
When booting up and initializing, the LOAD_BID message is sent to the WCS. If the
message reports an error, the corresponding MIWX board is considered faulty and this
alarm is raised.
2. MIWX board is initializing.
When initializing, the WCS sends a CHG_OCC_STATE message and MIWX board
responds with OCC_ST_RSP. If that message contains a bad OCC State, this alarm
can result.
3. Operator locks IWF, SMIM, or MIWX.
4. TCP/IP links between the SgwIwf application running on WCS SAM cards and both
SgwIwfProxy applications running on ITU SIM cards are down.
5. DPC_PAUSE event message is communicated by SgwIwfProxy application to
SgwIwf application.
Note: The system parameter SmimOverallTestTimer indicates the maximum time limit
for the SMIM overall test to complete. If the test does not complete within this time,
SgwIwf will put the SMIM and MIWXs in an OOS state.
This parameter is set in the IWF WEM: System Parameters > IWF Manager (ANSI) >
IWF Manager tab > General
• DW1 - IwfNodeId – IWF Node Id
• DW2 - smimId – SMIM Id
• DW3 - miwxId – MIWX Id
The alarm is cleared with 61233 EVT_MIWX_INS
....................................................................................................................................................................................................................................
5060 WCS 3-1017
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
ID
61232
Severity
Major
Category
PLAT
Control
ALARM ON
Channels of affected MIWX can not be used for processing calls.
Related Alarm
“61246 SMIM DPC PAUSE” (p. 3-1022)
Probable Cause
1. Operator locked IWF node, SMIM module, or MIWX board.
2. Operator unlocked IWF/SMIM/MIWX and it is initializing while booting up.
3. IP Connectivity issue between WCS SAM and ITU SIM cards
4. Cable connectivity issue between ITU SIM card and SMIM Module
5. Hardware fault on SMIM and/or MIWX board
Corrective Action
1. Ignore this alarm if operator locked IWF/SMIM/MIWX
2. Ignore this alarm if operator unlocked IWF/SMIM/MIWX and it is booting up.
3. Make sure SgwIwfProxy application is running on ITU SIM nodes.
4. Check IP connectivity between WCS SAM cards (where SgwIwf application runs)
and ITU SIM cards (where SgwIwfProxy application runs).
Note: Please reference the IP Troubleshooting Guide (3HP700171260RJZZA).
5. Check cable between ITU SIM nodes and SMIM module.
6. SMIM/MIWX hardware may need to be replaced.
....................................................................................................................................................................................................................................
3-1018 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
7. Login into the IWF to check if all SMIMs are up. Follow steps below from the WEM
connected to IWF:
• From WEM GUI navigate to the IWF Node, Nodes->Wireless Media
Gateway->IWF-><IWF Node>
• Expand IWF Node to see the list of SMIMs
• Click on each SMIM to determine if the Admin State is Unlocked and Oper State
is Enabled.
8. Try to resolve by bouncing the MIWX. The MIWX can be bounced by
pushing/pulling the physical MIWX card or follow steps below from the WEM to
lock/unlock the card.
• From WEM GUI navigate to the MIWX, Nodes->Wireless Media
Gateway->IWF-><IWF Node>->SMIM->MIWX
• Click on the MIWX.
• Set the Admin State to locked and save.
• Next, set Admin State to unlocked and save.
9. If the problem cannot be resolved, escalate to the next level of support.
Prevention
• Take necessary steps to maintain IP connectivity between WCS SAM cards and ITU
SIM cards.
• Make sure cable connecting ITU SIM cards and SMIM module is in good condition
and well-connected.
....................................................................................................................................................................................................................................
5060 WCS 3-1019
3HP700097ATDSMZZA
Alarms 61242 PROXY LNK DW
....................................................................................................................................................................................................................................
61242 PROXY LNK DW

Example
-
Information
Lost IP connection with SgwIwfProxy on ITU system
ID
61242
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
SgwIwfProxy is not running or SIM on ITU is not in service
Corrective Action
Check SIM card on ITU system.
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1020 5060 WCS
3HP700097ATDSMZZA
Alarms 61244 MONITOR LNK DW
....................................................................................................................................................................................................................................
61244 MONITOR LNK DW

Example
-
Information
LostIP connection with IwfMonitor on ITU system
ID
61244
Severity
MAJOR
Category
PLAT
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
IwfMonitor is not running or SAM on ITU is not in service
Corrective Action
Check SAM card on ITU system
Prevention
Not applicable.
....................................................................................................................................................................................................................................
5060 WCS 3-1021
3HP700097ATDSMZZA
Alarms 61246 SMIM DPC PAUSE
....................................................................................................................................................................................................................................
61246 SMIM DPC PAUSE

Example
-
Information
SMIM is not reachable
ID
61246
Severity
MAJOR
Category
SGW
Control
Alarm On
-
Related Alarm
Not applicable.
Probable Cause
1. IWF SIM card OOS 2. SMIM OOS 3. SMIM cable removed
Corrective Action
1. Check if IWF controller is up 2. Replace SMIM 3. Check cable between SMIM and
IWF SIM card
Prevention
Not applicable.
....................................................................................................................................................................................................................................
3-1022 5060 WCS
3HP700097ATDSMZZA
4 4 bsolete Alarms and
O
Events
Obsolete Alarms and Events Table
ID Name Type Sever- Additional details

ity
10463 BCCM CRITICAL DISK BILL CRIT
ALARM
12004 UMAN TRACE CRITICAL RESC CRIT feature is no longer required
DISK USAGE since North America customer
has replaced UMA-DB/AAA
with NSN AAA
14004 CCM LOAD NOT OVLD CRIT feature not implemented
BALANCED
17002 OAMAMA CRITICAL DISK BILL CRIT
ALARM
17219 SMPP LINK DOWN NTWK CRIT
17234 SMS CRITICAL DISK BILL CRIT
ALARM
17635 UNC NO GMLC NODE CNFIG CRIT E5 interface no longer used
17658 UNC E5 IF DOWN NTWK CRIT E5 interface no longer used
18108 Mtp3LnksetTrecExpired replaced by 18111
18157 MASTER ALCAP CCM SGW Major
ERROR
20259 EOC NE POWER ERROR MISC CRIT
20268 EOC NE BACKPLANE MISC CRIT
FAILURE
20290 EOC NE UNREACHABLE NTWK CRIT
...................................................................................................................................................................................................................................
5060 WCS 4-1
3HP700097ATDSMZZA
Obsolete Alarms and Events Obsolete Alarms and Events Table
....................................................................................................................................................................................................................................

ity
20300 EOC SECONDARY LINK NTWK CRIT
DOWN
20308 EOC TMC SEC LINK NTWK CRIT
DOWN
20314 EOC TMC LINK NTWK WARN
MISMATCH THRESHOLD
20414 PM_SYNC_ERROR NTWK WARN
20265 EOC NE PROCESSOR EXTRN WARN
ERROR
20446 PM_CELL_BUFFER_POOL_ RESC CRIT
DEPLETED
20489 ATM BILL DATA WRITE BILL CRIT
ERROR
20493 ATM BILLFILE INFO XFER BILL CRIT
ERROR
24331 SG MTP3 INHIBIT DENIED NTWK WARN Genband SG not used by
ALU customers
24332 SG MTP3 UNINHIBIT NTWK WARN Genband SG not used by
DENIED ALU customers
24333 SG MTP3 REMOTE NTWK WARN Genband SG not used by
CONGESTION ALU customers
24334 SG MTP3 SLT LINK TEST NTWK WARN Genband SG not used by
FAILED ALU customers
24335 SG MTP3 TRANSFER NTWK WARN Genband SG not used by
PROHIBITED RECEIVED ALU customers
24336 SG MTP3 TRANSFER NTWK WARN Genband SG not used by
RESTRICTED RECEIVED ALU customers
24337 SG MTP3 LOCAL RESTART NTWK WARN Genband SG not used by
ALU customers
24338 SG MTP3 LOCAL RESTART NTWK WARN Genband SG not used by
COMPLETE ALU customers
24339 SG MTP3 ADJACENT NTWK WARN Genband SG not used by
RESTART ALU customers
24340 SG MTP3 ADJACENT NTWK WARN Genband SG not used by
RESTART COMPLETE ALU customers
....................................................................................................................................................................................................................................
4-2 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ity
24341 SG MTP3 NO ROUTE TO NTWK WARN Genband SG not used by
DESTINATION ALU customers
24342 SG MTP2 LINK OOS NTWK MIN Genband SG not used by
ALU customers
24343 SG MTP2 LINK IS NTWK INFO Genband SG not used by
ALU customers
24344 SG MTP2 LINK NTWK WARN Genband SG not used by
ALIGNMENT FAILED ALU customers
24345 SG SAAL LINK OUT OF NTWK MIN Genband SG not used by
SERVICE ALU customers
24346 SG SAAL LINK IN NTWK INFO Genband SG not used by
SERVICE ALU customers
24347 SG SAAL LINK NTWK WARN Genband SG not used by
ALIGNMENT FAILED ALU customers
24348 SG SAAL LINK SLTM TEST NTWK WARN Genband SG not used by
FAILED ALU customers
24350 SG L2 LINK OOS NTWK WARN Genband SG not used by
ALU customers
24355 SG L2 LINK IS NTWK WARN Genband SG not used by
ALU customers
24360 SG MTP3 LINKSET STATE NTWK WARN Genband SG not used by
CHANGE ALU customers
24365 SG MTP IN SERVICE NTWK WARN Genband SG not used by
ALU customers
24400 SG CARD ERROR NTWK MAJ Genband SG not used by
ALU customers
24401 SG CARD ERROR CLEAR NTWK INFO Genband SG not used by
ALU customers
24402 SG MAJOR RESOURCE BILL MAJ Genband SG not used by
THRESHOLD CROSS ALU customers
24403 SG MAJOR RESOURCE BILL INFO Genband SG not used by
CLEAR
24404 SG MINOR RESOURCE BILL MIN Genband SG not used by
....................................................................................................................................................................................................................................
5060 WCS 4-3
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ity
24405 SG MINOR RESOURCE BILL INFO Genband SG not used by
CLEAR
24406 SG IPC LINK FAILURE NTWK MAJ Genband SG not used by
ALU customers
24407 SG IPC LINK FAILURE NTWK INFO Genband SG not used by
CLEAR ALU customers
24408 SG DEFAULT GATEWAY NTWK MIN Genband SG not used by
NOT REACHABLE ALU customers
24409 SG DEFAULT GATEWAY NTWK INFO Genband SG not used by
NOT REACHABLE CLEAR ALU customers
24410 SG CARD WARNING NTWK INFO Genband SG not used by
ALU customers
24415 SG ASSOCIATION NTWK INFO Genband SG not used by
INACTIVE ALU customers
24416 SG ASSOCIATION ACTIVE NTWK INFO Genband SG not used by
ALU customers
24419 SG MTP3 DPC NTWK MAJ Genband SG not used by
UNAVAILABLE ALU customers
24420 SG MTP3 DPC AVAILABLE NTWK INFO Genband SG not used by
ALU customers
24422 SG MTP3 LINK ACTIVE NTWK INFO Genband SG not used by
ALU customers
24423 SG MTP3 LINK NTWK MAJ Genband SG not used by
CONGESTED ALU customers
24424 SG MTP3 LINK NTWK INFO Genband SG not used by
CONGESTED CLEAR ALU customers
24425 SG MTP3 LINKSET NTWK MAJ Genband SG not used by
INACTIVE ALU customers
24426 SG MTP3 LINKSET NTWK INFO Genband SG not used by
ACTIVE ALU customers
24427 SG MTP3 LINK LOCAL NTWK MIN Genband SG not used by
INHIBITED ALU customers
24428 SG MTP3 LINK REMOTE NTWK MIN Genband SG not used by
....................................................................................................................................................................................................................................
4-4 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ity
24429 SG MTP3 LINK NOT NTWK INFO Genband SG not used by
25000 ATM SIGNALING FAILURE NTWK CRIT
25004 ATM ILMI FAILURE NTWK CRIT
60021 WMG GW DISABLE NTWK CRIT
60024 WMG FAC DISABLE NTWK CRIT
60148 WMG SET LINK DOWN NTWK CRIT
ALARM
....................................................................................................................................................................................................................................
5060 WCS 4-5
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
4-6 5060 WCS
3HP700097ATDSMZZA
5 Warning Events
5
MQ FILE MISSING
ID 10072
Category PLAT
Description Base Platform has detected a fatal message queue file problem.
Cause A required file has been removed fom the system.
Action Platform applications will be stopped and re-started.
MSF CMC SNMP SYNCH FAILED
ID 10287
Category CNFIG
Description WSS OAM failed to synchronize with the WMG Control Module Card (CMC),
because the CMC entered some failure state
Cause
Action
WSS NODE SW VERSION MISMATCH
ID 10343
Category CNFIG
Description The platform software version is not compatible with system software version.
Cause Installation not performed or completed on WSS node.
Action Operator should verify software version and upgrade if necessary.
...................................................................................................................................................................................................................................
5060 WCS 5-1
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
WSS NODE DBMS VERSION MISMATCH
ID 10344
Category CNFIG
Description The platform software version is not compatible with system DBMS version.
Cause Installation not performed or completed on WSS node.
APPMGR SW VERSION MISMATCH
ID 10345
Category CNFIG
Description The application software version is not compatible with Base Platform software
version.
Cause Application manager not installed or patched correctly.
CP HEALTH ALARM
ID 10376
Category BILL
Description A report of Call failure rate plus CDR file sequence number and number of
records.
Cause The number of call failures in the last CDR file exceeds a threshold.
Action Identify and resolve any errors that cause the failures.
SINGLE CALL TRACE MAX TRACE REACHED
ID 12000
Category COT
Description Single call trace has reached maximum number of traces
Cause Maximum trace limit has reached
Action The event is issued due to normal operation of the feature. No remedial action is
necessary
....................................................................................................................................................................................................................................
5-2 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
TRACE ENABLED FLAG OFF
ID 12001
Category COT
Description Trace enabled flag is off
Cause Trace enabled flag is off
necessary
UMAN TRACE ENABLED FLAG OFF
ID 12002
Category COT
Description The Uman TraceEnabled Flag is off
Cause Uman TraceEnabled Flag is off
necessary
BAD TRACE INFOIE RECEIVED
ID 12003
Category COT
Description A bad infoIe was received
Cause Bad TrcInfoIe is received
necessary
SCTP INV EVT
ID 15300
Category SIGNL
Description Interface invalid event
Cause Internal error,configuration issues.
Action Check Local Node SCTP traces for specific errors
....................................................................................................................................................................................................................................
5060 WCS 5-3
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SCTP SMEM ALLOC FAIL
ID 15301
Category SIGNL
Description Static memory alloc fail
Cause Internal error,memory utlilization issue in this node
Action Check memory utilization
SCTP DMEM ALLOC FAIL
ID 15302
Category SIGNL
Description Dynamic memory alloc fail
Cause Internal error,memory utlilization issue in this node
SCTP INET ERR
ID 15303
Category SIGNL
Description Error due to Socket related error
Cause Internal error,IP connectivity errors
Action Check Local Node traces for specific errors, check IP connections
SCTP INTERNAL ERR
ID 15304
Category SIGNL
Description Error due to internal operations
Cause Internal error
....................................................................................................................................................................................................................................
5-4 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SCTP BNDREQ
ID 15305
Category SIGNL
Description Alarm generated while processing bind request
Cause Internal error, configuration errors
Action Check Local Node traces for specific errors,check IP connections
SCTP UBNDREQ
ID 15306
Category SIGNL
Description Alarm generated while processing unbind reques
Cause Internal error,configuration errors
Action Check Local Node traces for specific errors,check IP connections
SCTP SERV REQ
ID 15307
Category SIGNL
Description Alarm generated while processing server open request
SCTP CON REQ
ID 15308
Category SIGNL
Description Alarm generated while processing connect request
....................................................................................................................................................................................................................................
5060 WCS 5-5
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SCTP CON RSP
ID 15309
Category SIGNL
Description Alarm generated while processing connect response
SCTP DATREQ
ID 15310
Category SIGNL
Description Alarm generated while processing data request
SCTP UDATREQ
ID 15311
Category SIGNL
Description Alarm generated while processing connectionless data request
SCTP DISCREQ
ID 15312
Category SIGNL
Description Alarm generated while processing disconnect request
....................................................................................................................................................................................................................................
5-6 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SCTP RES CONG DROP
ID 15315
Category SIGNL
Description Data drop threshold for Dynamic Mem Reached
Cause Internal error,memory utilization issue in node
SCTP TXQ DATA DROP
ID 15318
Category SIGNL
Description Transmit queue congestion drop limit Reached
Cause Internal queuing size errors
Action Check local node traces,contact vendor for resolution
SCTP RECV THR CLOSED
ID 15319
Category SIGNL
Description Receive thread unexpectedly shutdown
Cause Internal queuing size errors
Action Check local node traces,contact vendor for resolution
SCTP CNTRLREQ
ID 15320
Category SIGNL
Description Error performing a management SAP control request
Cause Internal SAP management issues
Action Check local node traces, contact vendor for resolution
....................................................................................................................................................................................................................................
5060 WCS 5-7
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SCTP GRPCNTRLREQ
ID 15321
Category SIGNL
Description Error performing a management group SAP control request
Cause Internal SAP management issues
SCTP SHTDWNREQ
ID 15322
Category SIGNL
Description Error performing a management shutdown request
Cause Internal stack management issues
M3UA PSP BLOCKED
ID 15402
Category SGW
Description M3UA association to remote PSP locally blocked
Cause Operator Command
Action None
M3UA PSP REM INHIBIT
ID 15404
Category SGW
Description M3UA remote PSP inhibited
Cause Far end PSP sends inhibit
Action Contact destination switch operator
....................................................................................................................................................................................................................................
5-8 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA ASP INV EVT
ID 15405
Category SGW
Description Invalid Event (UI,LI,Management Timer)
Cause Internal/Configuration error
Action Check the local node's M3UA traces for detailed information
M3UA ASP BND FAIL
ID 15406
Category SGW
Description M3UA ASP Bind Failure
Cause Internal or configuration error
Action Check the local node's M3UA traces for detailed information
M3UA ASP BND OK
ID 15407
Category SGW
Description M3UA ASP bind OK
Cause
Action None
M3UA ASP MSG FAIL
ID 15408
Category SGW
Description Failure in allocating/deallocationg dynamic memory for messages
Cause Internal error,improper memory utilization
Action Check hardware resources,memory utilization
....................................................................................................................................................................................................................................
5060 WCS 5-9
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA PSP ESTABLISH FAIL
ID 15409
Category SGW
Description Association establishment failed
Cause Association Request with peer server process failed
Action Check local and remote configuration,check IP connections
M3UA ASP PROTO ERROR
ID 15411
Category SGW
Description Protocol Error detected in M3UA protocol element
Cause Internal error or possible invalid protocol element(s)
Action Check the parameters in the messages being sent or received.Check Node's
M3UA traces
M3UA ASP ACTIVE STANDBY
ID 15414
Category SGW
Description ASP went to Active/Standby State
Cause
Action None
M3UA ASP INACTIVE
ID 15415
Category SGW
Description ASP went to inactive state
Cause Internal error or shutdown
Action Check traces etc. for the local ASP fault
....................................................................................................................................................................................................................................
5-10 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA PSP ASSOC INHIBIT
ID 15416
Category SGW
Description Association inhibited
Cause Inhibited by peer server
Action Contact destination switch operator
M3UA PSP INV PAR
ID 15419
Category SGW
Description Invalid Parameter
Cause Parameter not recognized by M2UA Stack
Action Check traces for parameter information
M3UA ASP SCTP SEND FAIL
ID 15421
Category SGW
Description Send failure while sending data to SCTP
Cause Internal error, SCTP communication issues
Action Check traces on local Node for M3UA errors
M3UA AS INACTIVE
ID 15424
Category SGW
Description AS went to inactive state
Cause Shutdown, Internal Error
Action Check traces for AS faults
....................................................................................................................................................................................................................................
5060 WCS 5-11
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA AS PENDING
ID 15425
Category SGW
Description AS went to pending state
Cause Shutdown, Internal Error
Action Check traces for AS faults
M3UA ASP ACTIVATION FAIL
ID 15427
Category SGW
Description ASP activation failed
Cause Internal error,configuration error
Action Check traces for ASP faults
M3UA ASP DEACTIVATION FAIL
ID 15428
Category SGW
Description ASP deactivation failed
M3UA ASP UP FAIL
ID 15429
Category SGW
Description ASP UP Procedure failed
....................................................................................................................................................................................................................................
5-12 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA DPC USER PART UNA
ID 15432
Category SGW
Description Remote Point Code user part unavailable
Cause All PSPs are down.There is no route to user DPC's via the connected PSPs
Action Check active PSPs.If the PSPs providing the access to this point code are active
then check with the remote switch operator
M3UA DPC RESTRICTED
ID 15433
Category SGW
Description Remote Point Code restricted
Cause Restriction placed by remote switch
Action Check with the remote switch operator
DBASE CONN CORRUPT
ID 15831
Category DATAB
Description An error has caused a database connection to be corrupt.
Cause TimesTen has detected corruption and reported to application.
Action Active OamCfg will switchover if this occurs repeatly.
DBASE CONN INVALID
ID 15832
Category DATAB
Description An error has caused a database connection to become invalid.
Cause TimesTen has detected invalid condition and declared the database off-line.
Action Active OamCfg will switchover if this occurs repeatly.
....................................................................................................................................................................................................................................
5060 WCS 5-13
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
INCORRECT CKT POOL
ID 17325
Category CKT
Description BSC indicates channel is in incorrect circuit pool.
Cause Incorrect configuration at MSC
Action None
CP INTERNAL CALL COLLISIONS ALARM
ID 17539
Category SGW
Description A report of internal call collisions. The call collision count is incremented by 1
when a call fails after several reattempts due to circuits already occupied in Sgw.
Cause The call collision count reaches a threshold.
Action Verify the circuit selection methods on two ends of trunk group are opposite to
each other. Also verify the guard timer is sufficient.
CALL TEARDOWN DUPLICATE IMSI
ID 18053
Category CNFIG
Description Call Torn Down due to Duplicate IMSI detection
Cause In the event that the call is torn down due to duplicate IMSI detection this event is
generated
Action None
DUPLICATE IMSI
ID 18054
Category CNFIG
Description Presence of duplicate IMSI detected
Cause In the event that duplicated IMSI is detected but call is not torn down this event is
generated
Action None
....................................................................................................................................................................................................................................
5-14 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
ACTIVE IMSI
ID 18055
Category CNFIG
Description Presence of active call for the IMSI
Cause In the event that an activrecall exists for the IMSI whose call is not torn down this
event will be generated
Action None
CALL TEARDOWN ACTIVE IMSI
ID 18056
Category CNFIG
Description Call Torn Down of an active call
Cause In the event that an active call is torn down this event is generated
Action None
MANUAL TEARDOWN FAILURE
ID 18057
Category CNFIG
Description Manual Call TearDown failure
Cause In the event that MSC receives a call teardown request from WEM for an IMSI
but call is not released, this event is generated. Cause codes are 5:WPS Call,
6:Emergency Call, 7:No Active Call
Action None
L2 DCARD DOWN
ID 18058
Category SGW
Description Daughter Card Goes Down
Cause L2 Process gets killed
Action None
....................................................................................................................................................................................................................................
5060 WCS 5-15
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
L2 DCARD UP
ID 18059
Category SGW
Description Daughter Card Comes Up
Cause Daughter Card Comes Up
Action None
HOTSWAP NOTIFICATION
ID 19027
Category PLAT
Description Minor HotSwap Notification
Cause HotSwap state change
Action contact next level support
OMNI LNGAGG PORT LEAVE
ID 19054
Category PLAT
Description The Link Aggregation port leaves the aggregate . This trap is sent when given
port of the link aggregation goes out of attached state.
Cause Any one of the given port of the link aggregation goes out of attached state.
Action Check the port belongs to logical linkAgg connection status and the link
aggregation configuration
AMRWB NO CHNL AVAILABLE
ID 19063
Category RESC
Description MGW fails to allocate an AMR-WB channel because no AMR-WB channel is
free for use.
Cause A subscriber object or half call object could not be allocated due to insufficient
memory.
Action Report the condition to customer support
....................................................................................................................................................................................................................................
5-16 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SYS CARD REMOVAL
ID 20001
Category PLAT
Description The Media Gateway is reporting that a card has been removed from its slot.
Cause The Media Gateway detected a card being removed from its slot.
Action No action is required if the card is indeed removed. If not, call customer support.
SYS BUFPOOL LOW
ID 20004
Category RESRC
Description The Media Gateway is reporting that memory buffer pool is empty. The pool
remains in the empty or low condition until the SYS BUFPOOL LOW CLEAR
event occurs. There are several buffer pools in a memory system and one memory
system per CPU. Typically, if th
Cause The Media Gateway CPU is heavily using units of the memory pool. The event
occurs because either a memory draining software defect, or insufficient
configuration for extreme case memory needs.
Action If problem persists, call customer support.
SYS BUFPOOL LOW CLEAR
ID 20005
Category RESRC
Description The Media Gateway is reporting that the condition described in SYS BUFPOOL
LOW has been resolved.
Cause The Media Gateway CPU has recovered some memory buffers such that the total
number of available buffers is back to an acceptable level.
Action No action is required.
SYS TASK HUNG
ID 20022
Category PLAT
Description The Media Gateway is reporting that a tasks watchdog timer has expired.
....................................................................................................................................................................................................................................
5060 WCS 5-17
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause The possible reasons are: Software error. An overload condition.

SYS TASK WDG TABLE INACCESSIBLE
ID 20023
Category PLAT
Description The Media Gateway is reporting that the task was unable to access its task
watchdog data structure.
Cause Software error.
SYS BUFFER ALLOC FAILED
ID 20046
Category RESRC
Description The Media Gateway is reporting that the CPU has run out of memory buffers of
the requested size.
Cause A memory draining software defect or an overloaded condition that requires more
memory.
Action Make sure that the system is not overloaded. Call customer support if problem
persists.
SYS MEMORY ERROR
ID 20051
Category RESRC
Description The Media Gateway has detected a memory buffer related error.
Cause Software error.
Action Call customer support if problem persists.
CAS CALL GLARE
ID 20069
....................................................................................................................................................................................................................................
5-18 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category CKT
Description Not being used currently. Can be removed.
Cause A valid/normal race condition that could happen in any phone line.
CAS Analog Line Term LINE UNIT TEMP UNAVAILABLE
ID 20070
Category CKT
Cause Testing, maintenance activities, line is taken out of service by the operator or link
down, not provisioned, trunk signaling failure or facility out of service, etc.
Action None.
CAS Channel LINE UNIT TEMP UNAVAILABLE
ID 20071
Category CKT
Cause Testing, maintenance activities, line is taken out of service by the operator or link
down, not provisioned, trunk signaling failure or facility out of service, etc.
Action None.
CAS INVALID CRV
ID 20075
Category SWLOG
Description The Media Gateway has received a message containing unexpected or
unprovisioned CRV from Remote Digital Terminal (RDT) or Media Gateway
Controller.
Cause The CRV value out of the range of 1 to 2048 (unexpected) or within the range but
not provisioned.
Action Check CRV configuration and make sure it is consistent on both RDT and switch
sides. Call customer support.
....................................................................................................................................................................................................................................
5060 WCS 5-19
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
CAS TEMPORARY FAILURE
ID 20078
Category SIGNL
Description The Media Gateway has encountered signaling processing error.
Cause The possible causes are:Timer expiration.Message buffers (memory) depletion, In
the case of memory depletion, SYS_BUFFER_ALLOC_FAILED event will be
raised first.
Action Call customer support if the problem persists.
CAS DATA MISMATCH
ID 20079
Category DATAB
Description The Media Gateway has encountered an internal data inconsistency condition.
Cause This could be caused as the result of the following operations Data rebuilding
after switchover Internal data node addition and deletion.
Action For information purpose only. No action is required.
CAS INCOMING MESSAGE ERROR
ID 20080
Category SIGNL
Description The Media Gateway has received an error message internally or from Remote
Digital Terminal(RDT) or Media Gateway Controller.
Cause The possible causes are: The message contained an unexpected information
element.The message contained an unexpected information element (IE)
component,.A mandatory IE is missing from the message.
Action For information purpose only. No action is required.
EOC DATA LINK PROTECTION SWITCH
ID 20312
Category NTWK
Description A data link protection switch has taken place between the switch and the RDT.
The protection switch direction is indicated in the event.
....................................................................................................................................................................................................................................
5-20 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause A Primary or Secondary link has gone down. A protection switch to the standby
link has taken place.
Action Verify any changes in the network that may have taken place. Physical T1, patch
panel, MUX equipment changes may have been made to cause the disconnect -
verify the change. Verify spans between the RDT and IDT are not reporting
failures. Verify LAPD betwe
EOC PROTECTION SWITCH THRESHOLD
ID 20313
Category NTWK
Description The number of Data Link Protection Switch operations between the RDT and the
switch has exceeded the threshold limit of 255.
Cause This event will most likely occur in a new installation. One possibility is the
Primary and Secondary Links between the RDT and the switch are
mis-connected. If this is an existing installation the cause may be due to an
unstable Layer 2 link.
Action Inspect the physical T1's and ensure they are connected in the correct order to the
RDT. Inspect Layer 2 traces to determine if the links are stable.
PM_PIF_RESET
ID 20443
Category NTWK
Description The specified card's port interface to the PM (Packet Matrix) has reset.
Cause The specified card has reset or has a hardware failure.
Action If the failure persists, switchover PM or the specified card.
ATM SOFTPVC CALL FAILURES
ID 20451
Category NTWK
Description SPVC cannot be setup.
Cause SPVC information is misconfigured, the target node is not configured to accept
the SPVC, or due to network failure, link failures, node failures, target node
reconfiguration.
....................................................................................................................................................................................................................................
5060 WCS 5-21
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action Check the SPVC configuration on the initiator and target node. check network
connectivity to the target node.Contact Customer Support.
ATM Atm Vpl LINK AIS NOT HANDLED
ID 20460
Category NTWK
Description ** to be deleted **
Cause Most likely an up-stream physical link goes down such that thousands of logical
links (greater than 5120) are trying to report alarm at the same time.
Action By running segment Continuity Check or Loopback Test jointly with the
up-stream ATM switches, the location of the problem can be found.
ATM Atm Vcl LINK AIS NOT HANDLED
ID 20461
Category NTWK
Description ** to be deleted **
Cause Most likely an up-stream physical link goes down such that thousands of logical
links (greater than 5120) are trying to report alarm at the same time.
Action By running segment Continuity Check or Loopback Test jointly with the
up-stream ATM switches, the location of the problem can be found.
ATM INTERFACE CREATE FAILURE
ID 20472
Category NTWK
Description The object fails to create on PM (Packet Matrix).
Cause PM not ready, PM not in place or PM damaged.
Action Call the customer support.
ATM Atm Vp X Con XCON CREATE FAILURE
ID 20474
Category NTWK
....................................................................................................................................................................................................................................
5-22 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................

ATM Atm Vc X Con XCON CREATE FAILURE
ID 20475
Category NTWK
ATM CARD SWITCHOVER ERROR
ID 20486
Category NTWK
Description A switchover from the active card to the stand-by card has failed at low level
software component. The affected object is the from-card.
Cause Low level software failed to perform a hardware switchover due to causes like
parameter error or failing to send a message to PM.
Action Call customer support.
EI FIBER MODULE INSERT
ID 20507
Category NTWK
Description An insertion of the optical fiber module for the Ethernet interface has been
detected.
Cause The optical fiber module on a Ethernet card has been physically inserted.
EI FIBER MODULE REMOVAL
ID 20508
....................................................................................................................................................................................................................................
5060 WCS 5-23
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category NTWK
Description A removal of the optical fiber module for the Ethernet interface has been
detected.
Cause The optical fiber module on a Ethernet card has been physically removed.
EI WIRE SPEED CHANGE
ID 20511
Category NTWK
Description The Ethernet interface on a Ethernet card has detected a transmission speed
change.
Cause One of the following has occurred: The interface has completed auto negotiation
and selected a different speed than was originally selected. The local interface has
had its speed provisioned differently. The far end interface has had its speed
provisio
EI AUTO NEGOTIATION COMPLETED
ID 20512
Category NTWK
Description The Ethernet interface on a Ethernet card has completed auto negotiation.
Cause One of the following has occurred: The local interface is initializing. The far end
interface is initializing. The interface is recovering from a link down event.
EI MAU JABBER STATE
ID 20513
Category NTWK
Description The Ethernet interface on a Ethernet card has had a jabber condition.
Cause This condition occurs when a device appears to be continuously transmitting.
This is usually caused by a bad network device.
Action Check the operational status of the network devices connected to this interface.
....................................................................................................................................................................................................................................
5-24 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
ISDN BCHANNEL FAR END STATUS
ID 20638
Category NTWK
Description PRI far end B channel status is changed.(In-Service, Out Of Service,
No-Response).
Cause Remote PRI bearer chan state has changed.There's a parameter in this event to
indicate the latest far-end status.
Action No Action is required.
SOI SSTED TX ERR THRESHOLD CROSSED
ID 20650
Category NTWK
Description The Service Specific Transmission Error Detection (SSTED) transfer error
threshold has been crossed.
Cause Oversize messages or zero length messages.
Action If problem persists contact customer support.
SOI SSTED RX ERR THRESHOLD CROSSED
ID 20651
Category NTWK
Description The Service Specific Transmission Error Detection (SSTED) receiving error
count threshold has been crossed.
Cause Message length mismatch, CRC errors or minumum message length errors.
SOI SSSAR RX ERR THRESHOLD CROSSED
ID 20652
Category NTWK
Description The Service Specific Segmentation and Reassmbly(SSSAR) receiving error count
threshold has been crossed.
Cause Oversize messages or message wait timeouts.
....................................................................................................................................................................................................................................
5060 WCS 5-25
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
RPT SYS ERROR
ID 20691
Category PLAT
Description The Media Gateway report system has encountered internal operating system
releated error conditions.
Cause System resources (mainly memory) depletion.
Action Contact customer support.
RPT ERROR
ID 20692
Category PLAT
Description The Media Gateway report system has encountered an initialization error.
Cause Memory corruption.
Action Contact customer support
RPT CONFIG ERROR
ID 20693
Category CNFIG
Description The Media Gateway report system has encountered provisioning data error.
Cause The possible causes are:Log file buffers not large enough to handle current trace
log.The instances for events and applications has exceeded maximum
configuration.
RPT LOG ERROR
ID 20694
Category PLAT
Description The Media Gateway has detected logging errors.
....................................................................................................................................................................................................................................
5-26 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause Unknown event Id, application Id and log file type.

RPT MSG ERROR
ID 20695
Category PLAT
Description The Media Gateway report system has detected an internal message error.
Cause Possible causes are: message format error, internal data out of range. Refer to
error code for details.
RPT DATA ERROR
ID 20696
Category PLAT
Description The Media Gateway has detected errors in provisioning data downloaded from
Media Controller.
Cause Refer to error code for details.
TDM TONE UNAVAILABLE
ID 21055
Category CNFIG
Description A tone expected in the tone generation file is not present.
Cause A tone is missing/unavailable in the tone generation file.
Action Check, correct and load the tone generation data file. If the problem persists
Contact Customer Support.
TDM ANNOUNCEMENT UNAVAILABLE
ID 21057
Category CNFIG
....................................................................................................................................................................................................................................
5060 WCS 5-27
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description An announcement is not available.

Cause An announcement file is missing/unavailable.
Action Check, correct and load the announcement file. If the problem persists Contact
Customer Support.
IP ARP FAILED
ID 21301
Category CNFIG
Description The MAC address for the specified IP address cannot be resolved.
Cause A dynamically created ARP entry failed to find the MAC address for the specified
IP address. The ARP entry is automatically removed due to the failure. Possible
network connectivity failure to the specified device.
Action Check network connectivity to the specified device. Check the IP address is valid
and no duplicate IP addresses exist on the network.
IP DOS NEW LOG
ID 21304
Category SWLOG
Description A new suspect DoS packet has been logged to the history buffer.
Cause A DoS packet identified by GigE card has been logged. The possible causes are:
Incoming IP packets that fail VoIP session firewall or Access Control List policy.
Possible normal call setup delay between MGs.
Action Check the denial of service logged packet history for information on the packets
failing firewall or policy.
IP ACTIVE CALL ROUTE CHANGE
ID 21307
Category SWLOG
Description An active route becomes invalid, while alternative routes are still available.
Cause A currently active IP route becomes unavailble. Existing calls on the route are
rerouted to alternative routes. Possible link or network failure may be the cause.
Action Check link operational status and network connectivity for the failed route.
....................................................................................................................................................................................................................................
5-28 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
IP ACTIVE CALL ROUTE GONE
ID 21308
Category SWLOG
Description An active route becomes invalid, while no alternative route is available.
Cause A currently active IP route becomes unavailble. Existing calls on the route are
rerouted to alternative routes. Possible link or network failure may be the cause.
Action Check link operational status and network connectivity for the failed route.
IP GIGE ARP FAILED
ID 21324
Category CNFIG
Description The ARP requests have been failed for all the ARP entries associated with the
interface specified in the data word.
Cause Possible GEI card facility failure.
Action CM/PAC (Control Module/Packet And Control) will reset the GEI card when the
standby card is avaliable.
CMC FTP DOWNLOAD FAILED
ID 21502
Category PLAT
Description MG has failed to download a file from MGC.
Cause The possible reasons are: The TFTP server was not started in MGC. File does not
exist. Wrong IP address.
Action Check TFTP server is running. Check the file is in the correct directory. Check IP
address.
CMC FTP UPLOAD FAILED
ID 21503
Category PLAT
Description MG has failed to upload a file from MGC.
Cause The possible reasons are: The TFTP server was not started in MGC. File does not
exist. Wrong IP address.
....................................................................................................................................................................................................................................
5060 WCS 5-29
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action Check TFTP server is running. Check the file is in the correct directory. Check IP
address.
VSC AAL1 SAR GROUP WARNING
ID 21543
Category NTWK
Description The SAR group experiences a variety of less non-critical faulty conditions.
Cause The specific error code identifies the specific type of error.
Action None.
VSC CLOCK ERROR
ID 21547
Category NTWK
Description The clock on the VS card motherboard for the whole card has problem. GTDM
receiving and transmitting loses synchronization.
Cause The TDM clock from SM is faulty. It is possible that data on the VS card is
entirely wrong.
Action Call the support center.
VSC TOO HOT ERROR
ID 21548
Category NTWK
Description The temperature of the VS card motherboard is over 44C.
Cause Hardware problem: the SAR or DSP may have short or overburden.
Action Replace the card.
VSC AAL2 SAR GROUP WARNING
ID 21552
Category NTWK
Description The AAL2 SAR group experiences a variety of less non-critical faulty conditions.
....................................................................................................................................................................................................................................
5-30 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action None.
VSC Vsc Dsp DSP CHIP WARNING
ID 21578
Category NTWK
Description A DSP encounters one of a variety of minor error conditions.
Cause The specific error code identifies the specific type of error as indicated by the
data word vscDspErrType.
Action None.
VSC Vsc Dsp Group DSP CHIP WARNING
ID 21579
Category NTWK
Description A DSP encounters one of a variety of minor error conditions.
Cause The specific error code identifies the specific type of error as indicated by the
data word vscDspErrType.
Action None.
VSC DSP FILE DOWNLOAD WARNING
ID 21580
Category PLAT
Description The DSP group can not download the new code file, while the old code file still
works.
Cause The new code file might not exist or it couldn't be read from disk.
Action None.
VSC DSP FILE DOWNLOAD ERROR
ID 21581
Category PLAT
....................................................................................................................................................................................................................................
5060 WCS 5-31
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description The DSP group cannot download the code file, there is no code file being
programmed in DSP chips.
Cause The code file might not exist or it couldn't be read from disk.
Action None.
VSC ESC FPGA FILE DOWNLOAD ERROR
ID 21591
Category PLAT
Description The application can not download the FPGA file.
Cause The FPGA file might not exist or it couldn't be read from disk.
Action None.
VSC VOIP SAR GROUP WARNING
ID 21594
Category NTWK
Description The SAR group experiences a variety of less non-critical faulty conditions.
Action None.
VSC RTP THRESHOLD CROSS
ID 21595
Category PLAT
Description The threshold was crossed for the type of the errorCode in the RTP session.
Cause
Action None.
VSC RTP THRESHOLD CROSS CLEAR
ID 21596
Category PLAT
Description The condition described in VSC RTP THRESHOLD CROSS is cleared.
....................................................................................................................................................................................................................................
5-32 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause
Action None.
VSC RESOURCE THRESHOLD CROSS
ID 21597
Category RESRC
Description Hardware resource utilization on SAR group has crossed the predefined(arbitrary)
high water mark.
Cause
Action
VSC RESOURCE THRESHOLD CROSS CLEAR
ID 21598
Category RESRC
Description The condition described in VSC RESOURCE THRESHOLD CROSS is cleared.
Cause
Action
VSC ADPCM HW CHIP WARNING
ID 21602
Category NTWK
Description ADPCM HW chip encounters a minor error.
Cause The reason is indicated in vscAdpcmHwError.
Action
VSC CONNECTION FAILURE THRESHOLD CROSS
ID 21605
Category NTWK
Description During VSC round-robin DS0 selection test, the number of connection failures
exceeded the preset threshold.
....................................................................................................................................................................................................................................
5060 WCS 5-33
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause Unknown software issue.

Action
DB APP FILTER CREATE
ID 21628
Category CNFIG
Description MG has added an application filter entry.
Cause MGC did not have the required entry for MG.
DB APP FILTER DELETE
ID 21629
Category CNFIG
Description MG has deleted an application filter entry.
Cause MGC application filter database has an unkown entry to MG.
DB INVALID TUP DELETE
ID 21630
Category CNFIG
Description MG has deleted an invalid entry in database table.
Cause Invalid data entry in database file.
Action Collect the related dbf file on MGC disk and contact customer support.
DB KEY OUT OF SEQUENCE
ID 21631
Category CNFIG
Description The keys of the specified table are out of sequence duing DB validation.
Cause Possible DB file which is newly downloaded from MGC or previous saved on
disk has problem.
....................................................................................................................................................................................................................................
5-34 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action Collect the related dbf file on MGC disk and contact customer support.
DB VERSION MISMATCH
ID 21638
Category CNFIG
Description Database version mismatch
Cause MG has newer database version than MGC.
Action Collect log file and contact customer support.
VSC SWITCHOVER REQUEST
ID 21868
Category NTWK
Description VSM4 card experiences a variety of faulty conditions. The event is issued to
trigger an auto-switchover if possible.
Cause The number of faulty SAR chips or DSP chips exceeded the predefined threshold.
Action
VSC RESOURCE MISMATCH
ID 21876
Category RESRC
Description The codec resource comparison between the VSM initialized resource and DSP
chip is over 30% mismatch during initialization.
Cause The DSP firmware load has the incorrect codec resource allocation.
Action Contact customer support..
MEG MG OVERLOADED
ID 21997
Category RESRC
Description The Media Gateway Megaco application has overloaded.
Cause The response time to Megaco transactions is getting excessively long.
....................................................................................................................................................................................................................................
5060 WCS 5-35
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action Reduce the Megaco load to the Media Gateway.
MEG MG CONGESTED
ID 21998
Category RESRC
Description The Media Gateway (MG) voice service card resources has become congested.
Cause Available Voice Server resources have fallen below a threshold level.
Action Either reduce the load to the Media Gateway or install more Voice Server
Resources.
MEG SERVICE CHG TIMEOUT
ID 21999
Category RESRC
Description The MG has timed out waiting for the response to the service change request.
Cause The Media Gateway has sent the Media Gateway Controller (MGC) a Service
Change request but did not receive a response.
Action Verify the proper operation of the MGCs configured on the VMG.
FAC SONET APS BYTE FAULT
ID 22069
Category NTWK
Description A failure occurred in Sonet 1:N APS (Automatic Protection Switching) K1,K2
bytes. This alarm can only be raised from the Sonet facility on the protecting
card.
Cause Wrong APS configuration at local or remote site or both. Fiber misconnection.
Action Check local and remote APS configurations. Check fiber connection.
UCM MAX CAPABILITY REACHED
ID 22304
Category BILL
....................................................................................................................................................................................................................................
5-36 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description MG UCM (Usage Collection Manager) has reached its maximum storage limit
for broadband CDR files. All newly generated CDR files will be dropped.
Cause The MGC billing process is down, MG is not able to upload CDR files.
Action If billing was enabled during creation of the MG node, check the MGC billing
process and restart the process if it is down.
RDT Network Element CONDITION IND CLEAR
ID 22401
Category ACCESS
Description The DLC Node(RDT) reports all alarm has been cleared on specified component.
Cause A Condition on the RDT has changed. The rdtErrorInfo DataWord contains
details.
Action No action required.
RDT Ds1 Line Term CONDITION IND CLEAR
ID 22402
Category ACCESS
details.
RDT Analog Line Term CONDITION IND CLEAR
ID 22403
Category ACCESS
details.
....................................................................................................................................................................................................................................
5060 WCS 5-37
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
RDT Ds1 Framed Path Term CONDITION IND CLEAR
ID 22404
Category ACCESS
details.
RDT Network Element CONDITION IND WARNING
ID 22405
Category ACCESS
Description The DLC Node(RDT) reports a warning on one of its components.
details.
Action Physical inspection of the DLC Node's(RDT's) supporting components may be
necessary. The detail infomation is indicated in rdtErrorInfo.
RDT Ds1 Line Term CONDITION IND WARNING
ID 22406
Category ACCESS
details.
RDT Analog Line Term CONDITION IND WARNING
ID 22407
Category ACCESS
details.
....................................................................................................................................................................................................................................
5-38 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................

RDT Ds1 Framed Path Term CONDITION IND WARNING
ID 22408
Category ACCESS
details.
RDT Network Element CONDITION IND MINOR
ID 22409
Category ACCESS
details.
RDT Ds1 Line Term CONDITION IND MINOR
ID 22410
Category ACCESS
details.
....................................................................................................................................................................................................................................
5060 WCS 5-39
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
RDT Analog Line Term CONDITION IND MINOR
ID 22411
Category ACCESS
details.
RDT Ds1 Framed Path Term CONDITION IND MINOR
ID 22412
Category ACCESS
details.
RDT Network Element CONDITION IND MAJOR
ID 22413
Category ACCESS
Description The DLC Node(RDT) reports a major alarm indication on one of its components.
details.
RDT Ds1 Line Term CONDITION IND MAJOR
ID 22414
Category ACCESS
....................................................................................................................................................................................................................................
5-40 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
details.
RDT Analog Line Term CONDITION IND MAJOR
ID 22415
Category ACCESS
details.
RDT Ds1 Framed Path Term CONDITION IND MAJOR
ID 22416
Category ACCESS
details.
RDT Network Element CONDITION IND CRITICAL
ID 22417
Category ACCESS
Description The DLC Node(RDT) reports a critical alarm indication on one of its
components.
details.
....................................................................................................................................................................................................................................
5060 WCS 5-41
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
RDT Ds1 Line Term CONDITION IND CRITICAL
ID 22418
Category ACCESS
components.
details.
RDT Analog Line Term CONDITION IND CRITICAL
ID 22419
Category ACCESS
components.
details.
RDT Ds1 Framed Path Term CONDITION IND CRITICAL
ID 22420
Category ACCESS
components.
details.
GEN INVALID EVENT
ID 23001
....................................................................................................................................................................................................................................
5-42 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category PLAT
Description The Media Gateway Fault Alarm Management has received an invalid event.
Cause A Media Gateway application provided invalid parameter(s) to the Fault Alarm
Management.
GEN MO CREATE FAILURE
ID 23003
Category DATAB
Description A Media Gateway application has encountered an error during an add transaction.
Cause The possible reasons are: The application specified has overloaded or did not
start. Error in provision data.
Action If application is not running, contact customer support. Verify data in add
transaction.
GEN MO DELETE FAILURE
ID 23005
Category DATAB
Description A Media Gateway application has encountered an error during a delete
transaction.
start. The specified item can not be deleted due to error specified in dataword
Action If application is not running, contact customer support. Verify the whether there is
dependent item on this item.
GEN MO GET FAILURE
ID 23007
Category DATAB
Description A Media Gateway application has encountered an error during a read transaction.
start. The specified item can not be read due to error specified in dataword
....................................................................................................................................................................................................................................
5060 WCS 5-43
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action If application is not running, contact customer support. Verify the data in read
transaction.
GEN MO SET FAILURE
ID 23009
Category DATAB
Description A Media Gateway application has encountered an error during a write transaction.
start. The specified item can not be written due to error specified in dataword
Action If application is not running, contact customer support. Verify the data in write
transaction.
GEN MO ACTION FAILURE
ID 23011
Category DATAB
Description A Media Gateway application has encountered an error during an operation
transaction.
start. The specified operation can not be done due to error specified in dataword
Action If application is not running, contact customer support. Verify the data in write
transaction
GEN INIT PROVISION FAILURE
ID 23013
Category DATAB
Description A Media Gateway application has failed to initialize.
Cause Initialization data required by application is missing or incorrect.
GEN FILE COLLECTED
ID 23015
....................................................................................................................................................................................................................................
5-44 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category PLAT
Description A file has been saved on the Media Gateway disk.
Cause A core file, crash file or statistics file has been saved on disk.
Action No action required
GEN MO PROVISION FAILURE
ID 23020
Category DATAB
Description A Media Gateway application has encountered an error during an add transaction
on provision state.
Action If application is not running, contact customer support. Verify data in provision
transaction.
GEN MO SYNC FAILURE
ID 23022
Category DATAB
Description A Media Gateway application has encountered an error during a sync transaction.
Action If application is not running, contact customer support. Verify data in sync
transaction.
GEN App Module ATTR UNSUPPORTED BY EXT DEV
ID 23100
Category EXTRN
Description An external device does not support a particular attribute of a managed object that
MG OAM database specifies.
Cause Same as the description.
Action Check if the box vendor's specification claims to support this attribute. Check if
the related DLC Node(RDT)'s type in the OAM database is set correctly.
....................................................................................................................................................................................................................................
5060 WCS 5-45
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
GEN Network Element ATTR UNSUPPORTED BY EXT DEV
ID 23101
Category EXTRN
GEN Idlc Terminal ATTR UNSUPPORTED BY EXT DEV
ID 23102
Category EXTRN
GEN Idlc Call Proc Profile ATTR UNSUPPORTED BY EXT DEV
ID 23103
Category EXTRN
GEN Idlc Data Link Profile ATTR UNSUPPORTED BY EXT DEV
ID 23104
Category EXTRN
....................................................................................................................................................................................................................................
5-46 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................

GEN Dlt ATTR UNSUPPORTED BY EXT DEV
ID 23105
Category EXTRN
GEN Ds1 Line Term ATTR UNSUPPORTED BY EXT DEV
ID 23106
Category EXTRN
GEN Ds1 Framed Path Term ATTR UNSUPPORTED BY EXT DEV
ID 23107
Category EXTRN
....................................................................................................................................................................................................................................
5060 WCS 5-47
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
GEN Analog Line Term ATTR UNSUPPORTED BY EXT DEV
ID 23108
Category EXTRN
GEN X Con ATTR UNSUPPORTED BY EXT DEV
ID 23109
Category EXTRN
GEN Prot Group ATTR UNSUPPORTED BY EXT DEV
ID 23110
Category EXTRN
GEN Prot Group Unit ATTR UNSUPPORTED BY EXT DEV
ID 23111
Category EXTRN
....................................................................................................................................................................................................................................
5-48 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................

GEN Service Matrix Card INITIAL STATE UPDATE
ID 23800
Category DATAB
Description A Media Gateway resource reported an initial state update after startup.
Cause The resource is in startup procedure.
GEN Channelized Interface Card INITIAL STATE UPDATE
ID 23801
Category DATAB
GEN Card INITIAL STATE UPDATE
ID 23802
Category DATAB
GEN ALARM SEND COMPLETE
ID 23980
Category DATAB
Description The Media Gateway has fininished reporting the outstanding alarm on the
specified resource.
....................................................................................................................................................................................................................................
5060 WCS 5-49
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause Operator has initiated an outstanding alarm query on the resource.

GEN_STANDBY_CM/PAC_AUDIT_ERROR
ID 24000
Category PLAT
Description Data Synchronization problem on specified application.
Cause The Media Gateway has detected redundant CM/PAC (Control Module/Packet
And Control) does not have the same data as active CM/PAC.If auditErrType
equals to appTimeout, the datawords followed should be ignored
Action Call customer support, a reset on specified standby CPU is suggested.
CALL_MOVE_FAILURE
ID 24047
Category RESRC
Description A request was previously issued to move calls from a card to other available
cards. There are insufficient resources available to move all the calls. The card
remains in shutdown state and the remaining calls are left on the card.
Cause Not enough resources are available on other cards.
Action Retry the call transfer action or force lock the card.
SYS GEN ISR DISABLED
ID 24100
Category PLAT
Description The Gen Interrupt Service Routine is disabled
Cause The interruption is disabled because continuous interrupts are happening.
Hardware failure.
SYS SAR ISR DISABLED
ID 24101
....................................................................................................................................................................................................................................
5-50 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category PLAT
Description The SAR Interrupt Service Routine is disabled
Cause The SAR interrupt handler is disabled because continuous interrupts are
happening on the ATM channel. ATM channel failure.
Action Call customer support
SYS NIC BUS ISR DISABLED
ID 24102
Category PLAT
Description The Network Interface Card Bus interrupt service routine is disabled
Cause Network Interface Card BUS interrupt handler is disabled because of continuous
interrupts. ES card failure.
Action Call customer Support
SYS IPC RESOURCE ERROR
ID 24105
Category PLAT
Description The system resource is insufficient to send or receive IPC messages.
Cause Resource Management
SYS IPC FILE ERROR
ID 24106
Category PLAT
Description An error has occured in the IPC File subsystem.
Cause Missing or corrupt file
SYS IPC LINK ERROR
ID 24107
....................................................................................................................................................................................................................................
5060 WCS 5-51
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Category PLAT
Description An error has occured in IPC link layer.
Cause IPC link layer errors
Action Contact Customer support
SYS IPC DROP MSG ERROR
ID 24108
Category PLAT
Description This event reports link layer errors that may cause message drops.
Cause Link layer errors
SYS IPC PROTOCOL MSG ERROR
ID 24109
Category PLAT
Description This event reports IPC link protocol errors.
Cause Link protocol errors
SYS IPC OUT QUEUE FULL
ID 24110
Category PLAT
Description The application failing to send IPC messages to the destination application due to
an IPC outbound queue full condition.
Cause Message bus errors
SYS IPC DUPLICATED CPU
ID 24111
Category PLAT
....................................................................................................................................................................................................................................
5-52 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description A routing info (MAC address) of a remote CPU is different from the expected
routing info on the local IPC subsystem.
Cause Incorrect or invalid MAC address
Action Verify MAC addresses, contact customer support
SYS IPC DUPLICATED NODE
ID 24112
Category PLAT
Description An IPC inbound message has been received from an unknown CPU.
Cause The receiving MAC address is different from what the local CPU expects from
the source CPU. This error normally indicates a duplicated nodeID resides on
different chassis.
Action Verify MAC addresses, contact customer support
SYS IPC ROUTING ERROR
ID 24113
Category PLAT
Description This event reports an error when the IPC subsystem fails to forward to an
inbound message to the destination CPU.
Cause Routing errors
SYS IPC LINK QUEUE FLUSH
ID 24114
Category PLAT
Description All queued messages are flushed from an IPC link queue.
Cause Link down condition
....................................................................................................................................................................................................................................
5060 WCS 5-53
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SYS IPC LINK QUEUE FULL
ID 24115
Category PLAT
Description An IPC link queue is full.
Cause Bus failure or protocol issues
SYS IPC LINK DOWN KA
ID 24116
Category PLAT
Description This event reports a link down condition
Cause Caused by an keepalive timeout.
Action Check link status and far end status.
SYS IPC LINK DOWN RETX
ID 24117
Category PLAT
Description This event reports a link down condition.
Cause Retransmit timeout.
Action No action required. If problem persists, call Customer Support.
SYS IPC MUP ERROR
ID 24118
Category PLAT
Description This event reports errors during software upgrade.
Cause Error During Software Upgrade
....................................................................................................................................................................................................................................
5-54 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SYS IPC NODE SELECTOR ERROR
ID 24119
Category PLAT
Description This event reports errors from IPC node selector codes.
Cause Incorrect or invalid MAC address
Action verify MAC addresses, contact customer support
SYS TASK CPU USAGE HIGH
ID 24125
Category PLAT
Description The highest task cpu usage has reached a pre-defined percentile (in samplecap)
during the last sample interval.
Cause A task may be looping somewhere using too much CPU time or just a warning.
See the stackTrace and taskState to identify the cause.
Action Call Customer Support
SYS TASK CPU USAGE HIGH CLEAR
ID 24126
Category PLAT
Description The highest task CPU usage has dropped down 20% below a pre-defined HIGH
percentile during the last sample interval.
Cause A task has done its work and freed some cpu time. This event enables the next
task cpu usage HIGH event.
Action Call ustomer Support
SYS HDLC TX BUFFER FAILURE
ID 24147
Category PLAT
Description The attempt to get HDLC transmit buffer has failed.
Cause Possible HDLC device driver problem.
Action Call Customer support.
....................................................................................................................................................................................................................................
5060 WCS 5-55
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SYS HDLC TX PACKET FAILURE
ID 24148
Category PLAT
Description HDLC packet transmission failed on specified port.
Cause Possible HDLC device driver problem.
SYS SOCKET FAILURE
ID 24169
Category NTWK
Description Socket request failure.
Cause Most Likely invalid socket parameter request.
V5 INTERFACE LOCKED
ID 24202
Category NTWK
Description V5 interface has been shut down successfully. A EVT_V5_INTERFACE_OUT_
OF_SERVICE will also be issued along with this event.
Cause Operator initiated V5 interface shutdown operation.
V5 PSTN RESTART SUCCESS
ID 24203
Category APP
Description V5 interface PSTN restart has been successful.
Cause The possible causes are: Operator initiated PSTN restart. PSTN DL (Data Link)
has recovered. It happens during V5 interface startup procedure.
....................................................................................................................................................................................................................................
5-56 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 PSTN RESTART FAILURE
ID 24204
Category APP
Description V5 interface PSTN restart has failed.
Cause During PSTN restart procedure, initialization failed or no acknowledgement from
peer entity.
Action If problem persists, call customer support, otherwise, no action is required.
V5 REPROVISION SUCCESS
ID 24205
Category APP
Description V5 interface re-provisioning successful.
Cause Operator initiated re-provisioning operation.
V5 REPROVISION FAILURE
ID 24206
Category APP
Description V5 interface re-provisioning has failed.
Cause The possible causes are : Internal re-provisioning error. New variant provided by
AN(Access Network) peer entity is already in use on LE(Local Exchange).
Unexpected event during APA (Accelerate Port Alignment) procedure. Wrong
variant ID(Identification)
Action Operator may retry the re-provisioning operation.
V5 REMOTE VID FAILURE
ID 24208
Category APP
Description V5 interface failed to get remote VID(Variant and Interface Identification) from
AN(Access Network).
Cause AN did not respond to the VID command.
....................................................................................................................................................................................................................................
5060 WCS 5-57
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action The V5 interface will re-startup the interface. No action is required.
V5 VERIFY REMOTE READY
ID 24209
Category APP
Description AN(Access Network) is ready for re-provisioning.
Cause The new variant and data set are ready for re-provisioning procedure on AN.
V5 VERIFY REMOTE NOT READY
ID 24210
Category APP
Description AN(Access Network) is not ready for re-provisioning.
Cause The possible causes are : AN does not recognize the new variant. AN
re-provisioning is already in progress.
Action Make sure the new variant matches between AN and LE(Local Exchange). Make
sure AN re-provisioning is not already in progress.
V5 INTERFACE APA SUCCESS
ID 24213
Category NTWK
Description V5 interface APA (Accelerate Port Alignment) procedure successful.
Cause This happens during V5 interface startup.
V5 INTERFACE APA FAILURE
ID 24214
Category NTWK
Description V5 interface APA (Accelerate Port Alignment) procedure has failed.
....................................................................................................................................................................................................................................
5-58 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause The possible causes are : APA procedure was rejected by AN(Access
Network).AN did not respond during the APA procedure.
Action V5 interface will initiate port alignment operation on each port individually. No
action is required.
V5 AN VID CHECK SUCCESS
ID 24215
Category NTWK
Description LE(Local Exchange) is ready for re-provisioning in VID(Variant and Interface
Identification) verification procedure which is initiated by AN(Access Network) .
Cause AN initiated VID verification procedure.
V5 AN VID CHECK FAILURE
ID 24216
Category NTWK
Description The new variant provided by AN(Access Network) is rejected by LE(Local
Exchange) in VID(Variant and Interface Identification) verification procedure
which is initiated by AN.
Cause The new variant doesn't match between AN and LE.
Action Make sure the new variant is the same between AN and LE.
V5 CCTRL OOS ERROR
ID 24217
Category NTWK
Description V5 common control entity is out of service.
Cause V5 common control entity receives a primitive from other V5 entity in out of
service state. This could happen during V5 interface startup or DL(Data Link)
recovery procedure.
Action The V5 interface shall recover automatically. If problem persists, call customer
support.
....................................................................................................................................................................................................................................
5060 WCS 5-59
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 CCTRL TMO ERROR
ID 24218
Category NTWK
Description V5 interface common control entity experienced a timeout error while
communicating with peer entity on AN(Access Network).
Cause Timer T02 has expired for the second time while common control entity was
waiting for COMMON ACK message from AN.
V5 CTRL SYNTAX ERROR
ID 24219
Category NTWK
Description V5 control protocol message containing syntax errors was received from
AN(Access Network) .
Cause The possible causes are : Message length too short. Protocol discriminator error.
Invalid message type. Repeated IE(Information Element) error. Mandatory IE
missing. Unrecognized IE. Mandatory IE content error. Optional IE content error.
Optional
V5 CTRL L3A ERROR
ID 24220
Category NTWK
Description V5 control protocol message L3 address error.
Cause The L3 address contained in the message is invalid or not provisioned on
LE(Local Exchange).
Action Make sure the L3 address contained in the message is valid and provisioned on
LE side.
V5 BCC SYNTAX ERROR
ID 24221
Category NTWK
....................................................................................................................................................................................................................................
5-60 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description V5 BCC(Bearer Connection Control) protocol message containing syntax errors

was received from AN(Access Network) .
Cause The possible causes are : Message length too short. Protocol discriminator
error.Invalid message type. Repeated optional IE(Information Element). Repeated
mandatory IE. Mandatory IE missing. Unrecognized IE. Mandatory IE content
error. Optional IE c
V5 PRTC TMO ERROR
ID 24222
Category NTWK
Description V5 protection protocol experienced a timeout error.
Cause The possible causes are : Timer TSO4 has expired for the second time while the
PROTECTION protocol entity was waiting for RESET SN ACK message from
AN(Access Network). Timer TSO1 has expired for the second time while the
PROECTION protocol entity was wai
V5 PRTC SYNTAX ERROR
ID 24224
Category NTWK
Description The protection protocol message containing syntax errors was received from
Cause The possible causes are : Protocol discriminator error. Invalid message type.
Mandatory IE(Information Element) missing. Unrecognized IE. Mandatory IE
content error. Message incompatible. Mandatory IE repeated. Too many IE
contained. Message unrecogn
V5 PRTC L3A ERROR
ID 24225
Category NTWK
Description V5 protection protocol message L3 address error.
....................................................................................................................................................................................................................................
5060 WCS 5-61
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause The possible causes are : The logical C channel ID(Identification) contained in
the message is not provisioned on LE(Local Exchange). The logical C channel ID
is not valid. The logical C channel ID doesn't match between AN(Access
Network) and LE.
Action Make sure the logical C channel ID contained in the message is provisioned on
LE and is the same on both AN and LE.
V5 LCTRL L3A ERROR
ID 24226
Category NTWK
Description V5 link control protocol message L3 address error.
Cause The link ID(Identification) contained in the link control protocol message is not
provisioned on LE(Local Exchange) or doesn't match between AN(Access
Network) and LE.
Action Make sure the link ID contained in the message is provisioned on LE side and is
the same on both AN and LE.
V5 PSTN L3A ERROR
ID 24227
Category NTWK
Description V5 PSTN protocol message L3 address error.
Cause The PSTN L3 address contained in the message is invalid or not provisioned on
LE(Local Exchange).
Action Make sure the PSTN L3 address contained in the message is valid and
provisioned on LE.
V5 LINK SHUTDOWN FAILURE
ID 24228
Category NTWK
Description V5 link shutdown operation has failed.
Cause V5 interface failed to switch-over logical C channel away from this link.
Action Make sure the protecting physical C channel is available in the related protection
group.
....................................................................................................................................................................................................................................
5-62 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 LINK LOCKED
ID 24229
Category NTWK
Description V5 link shutdown operation successful.
Cause Operator initiated a V5 link shutdown operation.
V5 LINK LOCK FAILURE
ID 24230
Category NTWK
Description V5 link lock operation has failed.
Cause V5 interface failed to switch-over logical C channel away from this link.
Action Make sure the protecting physical C channel is available in the related protection
group.
V5 LCTRL OOS ERROR
ID 24235
Category NTWK
Description V5 link control entity is out of service.
Cause V5 link control entity receives a primitive from other V5 entity in out of service
state. This could happen during V5 interface startup or DL(Data Link) recovery
procedure.
V5 LCTRL TMO ERROR
ID 24236
Category NTWK
Description V5 link control entity experienced a timeout error while communicating with
AN(Access Network).
Cause Timer LCT01 has expired for the second time while link control entity was
waiting for LINK CONTROL ACK message from AN.
....................................................................................................................................................................................................................................
5060 WCS 5-63
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 LCTRL SYNTAX ERROR
ID 24237
Category NTWK
Description V5 link control protocol message containing syntax errors was received from
Cause The possible causes are : Message length too short. Protocol discriminator error.
Invalid message type. Repeated mandatory IE (Information Element). Unknow IE
error. Mandatory IE content error. Mandatory IE missing.
V5 TS FLAG CESSATION
ID 24238
Category NTWK
Description Flag on the physical C channel has not been detected for one second.
Cause The link is disabled or there could be some major alarms on the link.
Action Make sure the link is enabled and there are no major alarms on it. If problem
persists, call customer support.
V5 SWITCHOVER SUCCESS
ID 24239
Category APP
Description The logical C channel has switched over successfully.
Cause The possible causes are : OAM initiated a switchover. Active Data Link failed.
AN(Access Network) initiated a logical C channel switchover.
V5 SWITCHOVER FAILURE
ID 24240
Category NTWK
....................................................................................................................................................................................................................................
5-64 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description The attempt to switch-over the logical C channel to standby physical C channel
has failed.
Cause The possible causes are : V5 PG (protection group) is not valid. standby C
channel is not available. Switchover is rejected by AN(Access Network). Attempt
to switch-over while timer TSO4 is running.
V5 PROTEC DL1 FAILURE
ID 24243
Category NTWK
Description Protection Data link 1 has failed.
Cause The possible causes are : The primary link is disabled or locked by LE(Local
Exchange) or remotely blocked by AN(Access Network). The time slot 16 on the
primary link is disabled or locked.
Action Make sure the primary link is enabled, unlocked by LE and remotely unblocked
by AN. Make sure the time slot 16 on the primary link is enabled and unlocked. If
V5 PROTEC DL1 RECOVER
ID 24244
Category NTWK
Description Protection Data Link 1 has recovered.
Cause Primary link is enabled, unlocked by LE(Local Exchange) and remotely
unblocked by AN(Access Network), and its time slot 16 is enabled and unlocked.
V5 PROTEC DL2 FAILURE
ID 24245
Category NTWK
Description Protection Data Link 2 has failed.
Cause The possible causes are : The secondary link is disabled or locked by LE(Local
Exchange) or remotely blocked by AN(Access Network). The time slot 16 on the
secondary link is disabled or locked.
....................................................................................................................................................................................................................................
5060 WCS 5-65
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Action Make sure the secondary link is enabled, unlocked by LE and remotely unblocked
by AN. Make sure the time slot 16 on the secondary link is enabled and unlocked.
V5 PROTEC DL2 RECOVER
ID 24246
Category NTWK
Description Protection Data Link 2 has recovered.
Cause Secondary link is enabled, unlocked by LE(Local Exchange) and remotely
unblocked by AN(Access Network), and its time slot 16 is enabled and unlocked.
V5 V5 Pstn User Port PCTRL OOS ERROR
ID 24255
Category NTWK
Description V5 port control entity is out of service.
Cause Out-Of-Service V5 port control entity receives a primitive from other V5 entity.
This could happen during V5 interface startup or DL(Data Link) recovery
procedure.
V5 V5 Isdn User Port PCTRL OOS ERROR
ID 24256
Category NTWK
Description V5 port control entity is out of service.
Cause Out-Of-Service V5 port control entity receives a primitive from other V5 entity.
This could happen during V5 interface startup or DL(Data Link) recovery
procedure.
....................................................................................................................................................................................................................................
5-66 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 V5 Pstn User Port PCTRL TMO ERROR
ID 24257
Category NTWK
Description V5 port control entity has experienced a timeout error while communicating with
AN(Access Network).
Cause Timer T01 has expired twice while LE was waiting for Port Control ACK
message from AN.
V5 V5 Isdn User Port PCTRL TMO ERROR
ID 24258
Category NTWK
Description V5 port control entity has experienced a timeout error while communicating with
AN(Access Network).
Cause Timer T01 has expired twice while LE was waiting for Port Control ACK
message from AN.
V5 PSTN TMO ERROR
ID 24259
Category NTWK
Description PSTN protocol experienced a timeout error.
Cause The possible causes are : LE(Local Exchange) PSTN protocol internal timeout.
Timer T01 has expired twice while LE PSTN protocol entity was waiting for
ESTABLISH ACK message from peer entity. Timer T3 has expired for the third
time while LE PSTN protoco
V5 PSTN SYNTAX ERROR
ID 24260
Category NTWK
....................................................................................................................................................................................................................................
5060 WCS 5-67
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Description PSTN protocol message containing syntax errors was received from AN(Access
Network) .
Cause The possible causes are : Protocol discriminator error. Invalid message type.
Mandatory IE(Information Element) missing. Unrecognized IE. IE content error.
PSTN sequence number not available. PSTN sequence number received was
invalid. PSTN sequence
V5 SSL TIMESLOT DEALLOC SUCCESS
ID 24265
Category NTWK
Description V5 BCC(Bearer Connection Control) protocol entity has successful deallocated
the time slot used by a V5 single slot leased line (SSL).
Cause A V5 SSL user port was deleted or locked at run-time.
V5 PRECONN TIMESLOT DEALLOC SUCCESS
ID 24266
Category NTWK
Description V5 BCC(Bearer Connection Control) protocol entity has successful deallocated
the time slot used by a V5 pre-connected line.
Cause A V5 pre-connected user port was deleted or locked at run-time.
V5 DS0 SHUTDOWN FAILURE
ID 24270
Category NTWK
Description DS0 shutdown failure.
Cause The affected DS0 was an active C channel, and the logical C channel could not be
switched over away from it.
....................................................................................................................................................................................................................................
5-68 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
V5 DS0 LOCK FAILURE
ID 24271
Category NTWK
Description DS0 lock failure.
Cause The affected DS0 was an active C channel, and the logical C channel could not be
switched over away from it.
M3UA TRANSMIT BUFFER FLUSHED
ID 24310
Category NTWK
Description A full Stream Control Transmission Protocol (SCTP) transmit buffer for a
signaling link was flushed.
Cause Transmit buffer stayed at full status for a period of time.
Action Check link and remote peer for buffering issues.
M3UA USER PART UNAVAIL
ID 24311
Category NTWK
Description The remote user is unavailable.
Cause Check the unavailCode for reason.
Action Check the remote peer.
M3UA LINK RESTARTED
ID 24312
Category NTWK
Description An Stream Control Transmission Protocol (SCTP) association between the
Application Server process (ASP) and the remote Signaling Gateway Process
(SGP) has restarted.
Cause The Media Gateway has received an SCTP Initialization (INIT) message on an
active link from remote peer.
....................................................................................................................................................................................................................................
5060 WCS 5-69
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
M3UA REMOTE POINT CODE RESTRICTED
ID 24313
Category NTWK
Description The Signaling Gateway (SG) has determined that one or more SS7 destinations
(Point Codes) are now restricted from the point of view of the SG.
Cause The Media Gateway has received Destination Restricted message from remote
peer.
ALCAP AAL2 PATH REMOTE BLOCKED
ID 24322
Category NTWK
Description The specified AAL2 path has been blocked by remote side.
Cause The Media Gateway has received blocked message from adjacent node.
ALCAP AAL2 PATH REMOTE UNBLOCKED
ID 24323
Category NTWK
Description The specified AAL2 path has been unblocked by remote side.
Cause The Media Gateway has received unblocked message from adjacent node.
ALCAP ADJ NODE RESET COMPLETE
ID 24325
Category NTWK
Description Adjacent node reset has completed.
Cause Operator initiate a reset on specified adjacent node.
....................................................................................................................................................................................................................................
5-70 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
ALCAP AAL2 PATH LOCAL BLOCKED
ID 24328
Category NTWK
Description The specified AAL2 path has been locally blocked.
Cause The Media Gateway has sent blocked message to adjacent node.
ALCAP AAL2 PATH LOCAL UNBLOCKED
ID 24329
Category NTWK
Description The specified AAL2 path has been locally unblocked.
Cause The Media Gateway has sent unblocked message from adjacent node.
SG MTP2 SLT LINK TEST SUCCESS
ID 24366
Category NTWK
Description The Signaling Gateway is reporting that a Signaling Link Test (SLT) successfully.
Cause The Signaling Gateway sent a Signaling Link Test Message (SLTM) to the
adjacent node and received a successful response.
SG SAAL LINK CONGESTED
ID 24367
Category NTWK
Description The Signaling Gateway is reporting that an SAAL link has become congested.
....................................................................................................................................................................................................................................
5060 WCS 5-71
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause The possible causes are, The link does not have enough bandwidth to support the
current offered signaling traffic. The linkset does not have enough links to
support the current offered signaling traffic. The adjacent node is receiving more
signaling traff
SG SAAL LINK NOT CONGESTED
ID 24368
Category NTWK
Description The Signaling Gateway is reporting that an SAAL link is no longer congested.
Cause The signaling link is now capable of carrying the current offered signaling traffic.
This may be due to a reduction of signaling traffic or the activation of additional
links in the linkset.
SG SAAL LINK LOCAL INHIBITED
ID 24369
Category NTWK
Description The Signaling Gateway is reporting that an SAAL link has been locally inhibited.
Cause The administrator locally inhibited the link.
SG SAAL LINK REMOTE INHIBITED
ID 24370
Category NTWK
Description The Signaling Gateway is reporting that an SAAL link has been inhibited by the
adjacent signaling point.
Cause An administrator at the adjacent signaling point inhibited the link.
....................................................................................................................................................................................................................................
5-72 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SG SAAL LINK NOT INHIBITED
ID 24371
Category NTWK
Description The Signaling Gateway is reporting that an SAAL link is no longer inhibited.
Cause Either the link was uninhibited by administrative action at the inhibiting signaling
point, or uninhibited automatically due to routing failures that would occur if the
link remained inhibited.
SG SAAL INHIBIT DENIED
ID 24372
Category NTWK
Description A attempt to inhibit a link has been denied
Cause The adjacent signaling point sent a link inhibit denied (LID) message in response
to a link inhibit (LIN) request.
SG SAAL UNINHIBIT DENIED
ID 24373
Category NTWK
Description A local attempt to inhibit a link has been denied by the adjacent signaling point
Cause The adjacent signaling point sent a link inhibit denied (LID) message in response
to a link inhibit (LIN) request.
SG SAAL SLT LINK TEST FAILED
ID 24374
Category NTWK
Description The Signaling Gateway is reporting that a Signaling Link Test (SLT) failed.
....................................................................................................................................................................................................................................
5060 WCS 5-73
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
Cause The Signaling Gateway sent a SLTM (Signaling Link Test Message) to the
adjacent node and either, Received a SLTA (Signaling Link Test
Acknowledgement) response message from the adjacent node with data that did
not match the expected SLTA. Did not receive
SG SAAL SLT LINK TEST SUCCESS
ID 24375
Category NTWK
Description The Signaling Gateway is reporting that a Signaling Link Test (SLT) successfully.
Cause The Signaling Gateway sent a Signaling Link Test Message (SLTM) to the
adjacent node and received a successful response.
SG MTP2 LINK CONGESTED
ID 24423
Category NTWK
Description The Signaling Gateway is reporting that an MTP2 link has become congested.
Cause The possible causes are, The link does not have enough bandwidth to support the
current offered signaling traffic. The linkset does not have enough links to
support the current offered signaling traffic. The adjacent node is receiving more
signaling traff
SG MTP2 LINK LOCAL INHIBITED
ID 24427
Category NTWK
Description The Signaling Gateway is reporting that an MTP2 link has been locally inhibited.
Cause The administrator locally inhibited the link.
....................................................................................................................................................................................................................................
5-74 5060 WCS
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
SG MTP2 LINK REMOTE INHIBITED
ID 24428
Category NTWK
Description The Signaling Gateway is reporting that an MTP2 link has been inhibited by the
adjacent signaling point.
Cause An administrator at the adjacent signaling point inhibited the link.
SG MTP3 NO CIC ROUTE TO DESTINATION
ID 24430
Category NTWK
Description The Signaling Gateway is reporting that an SS7 message could not be routed due
to lack of a matching CIC route table entry. (This does not include cases where a
CIC route is provisioned but is operationally disabled.).
Cause The OPC+DPC+CIC in MSU DO NOT match the OPC+DPC+CIC range in CIC
routing table.
GEN DISK SECTOR AUTO CLEAN

Note: The severity of this alarm changed from Major to Warning in the release 5.1.3.
ID 25141
Category RESRC
Description The report manager try to clear the DISK sector.
Cause CM/PAC disk partition has exceeded the preset threshold of 70% capacity.
Action 1. The system attempts to reclaim space by deleting older unused software loads
from the older (for example, 7.0.0) partition and trace files from the new (for
example, 8.0.0) partition.
2. If the alarm persists, contact the next level support to identify which files
should be deleted.
....................................................................................................................................................................................................................................
5060 WCS 5-75
3HP700097ATDSMZZA
Warning Events
....................................................................................................................................................................................................................................
AUDIT WARN ERROR
ID 29201
Category SWLOG
Description The Media Gateway system has detected minor data inconsistencies between
database and specified subsystem.
Cause Most likely the specified subsystem has incorrect data.
Action The system should automatically correct the data. If problem persists, contact
customer support.
AUDIT MAJOR ERROR
ID 29601
Category PLAT
Description The Media Gateway system has detected major data inconsistencies between
database and specified subsystem.
Cause Most likely subsystem has incorrect data.Most likely subsystem has incorrect
data.
Action The system should automatically correct the data. If problem persists, contact
customer support.
AUDIT APP REQUEST
ID 29603
Category NTWK
Description The Media Gateway Facility subsystem has requested an audit of the specified
object against the one in Media Gateway OAM subsystem.
Cause The Media Gateway subsystem has found operation state inconsistent and needs
to trigger database audit.
Action No action required. The Media Gateway subsystem will automatic fix this
inconsistent.
....................................................................................................................................................................................................................................
5-76 5060 WCS
3HP700097ATDSMZZA
6 Informational Events
6
Informational events table
Event name ID Category Description Cause Action

EMS 1012 SWLOG ERROR: An internal Obtain any
INTERNAL EMS software error details of the
SW ERROR has occurred. software error
saved in the
EmsLog0.log
files under
/var/log and
report them to
the System
Administrator.
EMS GUI 1014 SWLOG A GUI session is
CONNEC- successfully
TION connected to the EMS
SUCCESS server. The EMS
server is operational.
USER LOGIN 1016 PLAT A user has logged in
SUCCESS successfully. The user
ID is in the Event
DataWords.
USER LOGIN 1017 PLAT An invalid user ID or
FAILURE password has been
entered or restrictions
have been placed on
the user account by
the System
Administrator.
...................................................................................................................................................................................................................................
5060 WCS 6-1
3HP700097ATDSMZZA
Informational Events Informational events table
....................................................................................................................................................................................................................................

SUPERUSER 1018 PLAT Password of super Password of super No Action.
PASSWORD user(admin) changed user(admin) changed
CHANGED by the Super User, by the Super User,
change success. This change success
alarm should be
manually cleared by
Group 0 users only.
SUPERUSER 1019 PLAT Attempt to change the Attempt to change the No Action
PASSWORD password of Super password of Super
CHANGE User, attempt failed. User, attempt failed
FAIL This alarm should be
manually cleared by
Group 0 users only.
EMS DB 1026 SWLOG ERROR: An attempt The database is not Check whether
CONNEC- to create the database available or has not all databases are
TION connection pool has initialized correctly. installed
FAILURE failed at EMS correctly and its
initialization time. daemons are
running.
EMS DB 1027 SWLOG INFO: EMS database
CONNEC- connection pools are
TION successfully created
SUCCESS at the initialization
time.
EMS 1028 SWLOG ERROR: The An error occurred Obtain any
ROLLBACK rollback of a failed during the rollback details of the
FAILURE EMS transaction was operation preventing rollback failure
not successful. its completion. saved in the
EmsLog0.log
files under
/var/log and
report them to
the System
Administrator.
EMS 1029 SWLOG INFO: EMS rollback
ROLLBACK of one or more
SUCCESS configuration
operations successful.
This happens after
some configuration
operation failed.
....................................................................................................................................................................................................................................
6-2 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EMS USER 1030 PLAT A user has logged out.
LOGOUT The user ID is in the
Event DataWords.
EMS USER 1031 PLAT A new EMS user is A new EMS user is None
CREATED created. The user ID created.
is in the Event
DataWords. This
alarm should be
manually cleared by
Group 0 users only.
EMS USER 1032 PLAT An EMS user is
DELETED deleted. The UserID
is in the additional
Info field.
EMS 1033 PLAT WARNING: EMS
SECURITY- server failed to log
LOG user transactions.
FAILURE
EMS NOC 1054 SWLOG Indicates to NOC that
HEARTBEAT EMS server is alive.
CLR 2001 PLAT Not used None None
SUPERUSER
PASSWORD
CHANGED
CLR 2002 PLAT Not used None
SUPERUSER
PASSWORD
CHANGE
FAIL
CLR EMS 2003 PLAT Not used . Just None
USER created a clear event
CREATED
EVENT LOG 9990 SWLOG Found a corrupted The event log entry is
ENTRY event log entry. corrupted.
CORRUPTED
EMS ALARM 9997 EXTRN An EMS User has An EMS User has
UNACK Unacknowledged an Unacknowledged an
outstanding alarm. outstanding alarm.
....................................................................................................................................................................................................................................
5060 WCS 6-3
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EMS ALARM 9998 EXTRN An EMS User has An EMS User has
ACK acknowledged an acknowledged an
outstanding alarm. outstanding alarm.
EMS 9999 EXTRN An EMS user An EMS User has
MANUAL manually clears an manually cleared an
ALARM outstanding alarm. outstanding alarm.
CLEAR
ADDRESS 10001 SWLOG WARNING: A Process unable to Contact customer
RESOLU- reporting process construct in memory support center
TION failed to resolve an the object representing
address for sending another application
primitives to another manager. The WSS
process. The node is out of
reporting process will resources.
not be able to
complete
initialization and will
exit.
INIT 10002 PLAT INFO :A process has This is a good thing. None
COMPLETE completed
initialization.
CONFIG 10003 SWLOG INFO: The
PARAM ConfigParams table is
DEFAULT missing a value that is
needed by this
process. A default is
used.
THREAD 10004 SWLOG WARNING: A thread
CREATE could not be created.
ERROR
THREAD 10005 SWLOG WARNING: A thread
RESTARTED exited (or was
cancelled due to
missed keep-alives)
and was restarted.
NEW FAILED 10006 SWLOG WARNING: A call to
new to allocate
memory has failed.
....................................................................................................................................................................................................................................
6-4 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MAILBOX 10007 SWLOG WARNING: A
TOO SMALL primitive being sent
would not fit in the
mailbox buffer.
UNRECOG- 10008 SWLOG ERROR:An
NIZED RX unrecognized
PRIMITIVE primitive was
received.
INVALID RX 10009 SWLOG ERROR:A primitive
PRIMITIVE with an invalid format
was received.
RESPONSE 10010 SWLOG INFO: A response A message error. The None
TIMEOUT was not received in requested application
time from an manager may be in
application manager cold start or recovery
mode. Ex. Call
manager requests
active call ID list from
active OamCfg during
call manager cold start.
If active OamCfg
failed to response, the
requesting call
maanger sti
MEMORY 10011 PLAT A threshold of the A threshold of memory None : this will
THRESHOLD amount of allocated used by the process is be cleared when
REACHED memory used by the reached the memory
process has been usage falls below
reached. Dynamic threshold
allocation of memory
will continue until the
limit is reached
MEMORY 10012 PLAT A memory usage Memory usage has None
THRESHOLD threshold has been decreased
CLEARED cleared due to
memory use
decreasing.
....................................................................................................................................................................................................................................
5060 WCS 6-5
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MEMORY 10013 PLAT The limit of the The limit of allocated None : This will
LIMIT amount of allocated memory for the be cleared when
REACHED memory used by the process has been the allocated
process has been reached memory used by
reached. process falls
below the limit
MEMORY 10014 PLAT A memory usage limit The allocated memory None
LIMIT has been cleared due for the process has
CLEARED to memory use reached below the
decreasing. limit
INVALID SET 10015 SWLOG ERROR: An invalid
ROUTING SetRoutingReq was
REQ received for this
process.
INVALID 10016 SWLOG ERROR: An invalid
ACTION REQ ActionReq was
received by this
process.
CFG REQ CfgReq was received
by this process. This
error indicates that
the process received a
CfgReq for an invalid
group or for an
instance that did not
exist. Other problems
encountered while
processing the
CfgReq are
documented using the
EV
ADMIN SetAdminState was
STATE received by this
process.
RX INVALID 10019 SWLOG INFO: A primitive
IE VALUE with an invalid value
in an IE was received.
The primitive cannot
be processed.
....................................................................................................................................................................................................................................
6-6 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

STATE StateQueryReq was
QUERY REQ received
INVALID 10021 SWLOG WARNING: A
SHUT DOWN process received a
REQ shut down request but
that process does not
have a standby
process or other
members of its pool
with which to
perform a graceful
shutdown.
INVALID 10022 SWLOG INFO: OamCfg
SHUT DOWN received an invalid
RSP shut down response
STANDBY 10023 SWLOG INFO: An active
SYNC START process has started to
synchronize its
information with a
newly started standby
process.
STANDBY 10024 SWLOG INFO: An active
SYNC process has
COMPLETE completed
synchronization of a
newly started standby
process.
....................................................................................................................................................................................................................................
5060 WCS 6-7
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SET MSF 10029 CNFIG WMG has returned an
ERROR error upon an SNMP
SetRequest sent from
OamCfg. All error
returned from WMG
will be mapped to
COMMIT_FAILED
error when OamCfg
responds to EMS.
This trap is issued to
give EMS more
detailed information
about the error in
WMG
SET MSF W 10030 CNFIG WMG has returned an
DIGIT error upon an SNMP
ERROR SetRequest sent from
OamCfg. All error
returned from WMG
will be mapped to
COMMIT_FAILED
error when OamCfg
responds to EMS.
This trap is issued to
give EMS more
detailed information
about the error in
WMG
CONFIG 10031 CNFIG During processing of
TIMEOUT a configuration
change, OamCfg
timed out while
waiting for a response
from an WMG node
or WSS application.
CONFIG W 10032 CNFIG During processing of
DIGITS a configuration
TIMEOUT change, OamCfg
timed out while
waiting for a response
from an WMG node
or WSS application.
....................................................................................................................................................................................................................................
6-8 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CONFIG DB 10033 CNFIG During processing of
ERROR a configuration
change, OamCfg
encountered an error
from the database.
CONFIG W 10034 CNFIG During processing of
DIGITS DB a configuration
ERROR change, OamCfg
encountered an error
from the database.
THREAD 10035 SWLOG WARNING: A The thread has None
FAILED process thread has stopped, or is busy and
KEEP ALIVE failed to check in for has not checked in
keep alive response in-time to the
monitoring thread.
Software automatically
deals with stopped or
busy threads.
THREAD 10036 SWLOG WARNING: Process A thread previously None
KEEP ALIVE thread has cleared the reported as being
FAILURE keep alive checkin stopped or busy has
CLEARED failure checked with
monitoring thread.
SYNCH 10037 PLAT A process has been New node added or
COMPLETE synchronized with an upgraded in the
existing mate process system.
in the system.
CONFIG W 10038 CNFIG An attempt to create,
2DIGITS update or delete an
FAILURE object has failed. This
failure can occur at
init (as objects are
being created from
the database), or due
to a CfgReq. If the
configErrorCode
indicates a problem
with an index or
parameter, the
offending index/
....................................................................................................................................................................................................................................
5060 WCS 6-9
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MAINT SetMaintState was
process.
DBASE 10040 DATAB Application manager Application manager Restart
ALLOC ENV could not allocate has memory allocation appliaction
database environment failure while allocating manager if
database environmnet. system didn't
No database operations restart the
are possible without reported
environmnet. application
Application manager manager
process will be
restarted.
ALLOC could not create has memory allocation appliaction
CONNEC- database connection failure while creating manager if
TION database connnection. system didn't
No database operations restart the
are possible without reported
connection. application
Application manager manager
process will be
restarted.
DBASE 10042 DATAB Application manager Illegal or incompatible Examine the
CONNECT could not set database connection option. database
OPTION connection options Database connnection connection
still exists with option option
not being set. Database
behavior may be
affected.
DBASE 10043 SWLOG WARNING: Application manager Restart
ALLOC Application manager has memory allocation application
STATEMENT could not allocate a failure while allocating manager if
statement statement. Application system didn't
manager will be restart the
restarted. reported
application
manager
....................................................................................................................................................................................................................................
6-10 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DBASE 10044 SWLOG WARNING: Possible syntax error. Check schema
STATEMENT Application manager Typically a schema for correct
PREP could not prepare a mismatch. version.
statement
DBASE BIND 10045 SWLOG WARNING: Possible syntax error. Check schema
COLUMN Application manager Typically a schema for correct
could not bind mismatch. version.
column
DBASE BIND 10046 SWLOG WARNING: Possible syntax error. Check schema
PARAMETER Application manager Typically a schema for correct
could not bind mismatch. version.
parameter
DBASE 10047 SWLOG WARNING: Possible syntax error, Check schema
EXECUTE Statement execute disabled database table for correct
failed or stale database version. Use
connection. SQL to verify
whether the
statement is
executable or
not.
DBASE 10048 SWLOG WARNING: Possible syntax error, Check schema
EXECUTE W Statement execute disabled database table for correct
DIGITS failed or stale database version. Use
connection. SQL to verify
whether the
statement is
executable or
not.
DBASE 10049 SWLOG WARNING: Fetch Type or size mismatch Check schema
FETCH failed between the database for correct
column and the version. Use
program column. May SQL to verify
be schema mismatch. whether the fetch
is valid or not.
DBASE 10050 SWLOG WARNING: Fetch Type or size mismatch Check schema
FETCH W failed between the database for correct
DIGITS column and the version. Use
program column. May SQL to verify the
be schema mismatch. fetch is valid or
not.
....................................................................................................................................................................................................................................
5060 WCS 6-11
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CONFIG 10051 SWLOG ERROR: Config
PARAM Params returned a
FAILURE failure
DBASE 10052 DATAB SQLFreeStmt failed Freeing a statement Likely a program
FREESTMT closes its cursor (read sequence error.
buffer). May be a bad Examine the
statement. context in which
this occurred.
DBASE 10053 SWLOG WARNING: Could not write to Check for
COMMIT SQLCommit failed database. Likely a available disk
resource or connection space. All
problem. transaction are
lost and need to
be redone.
DBASE 10054 SWLOG WARNING: Rollback
ROLLBACK failed
DBASE 10055 DATAB An error has caused a TimesTen has detected Switchover
UNAVAIL- database to be corruption and active OamCfg if
ABLE unavailable for declared the database this happens
transactions. off-line. Application repeatedly.
manager shall try to Active database
reconnect to active will swithcover
database. with the
OamCfg.
DBASE 10056 DATAB A database has Database was loaded None
AVAILABLE become available from replica,
again for application checkpoint or backup.
manager
DBASE SIZE 10057 DATAB A database's size has Database close to Call support
EXCEEDED exceeded a threshold running out of space. center if repeated
happen. If
additional
growth is
expected, restart
the the database
with larger size.
....................................................................................................................................................................................................................................
6-12 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DBASE SIZE 10058 DATAB A database's size is Deletions or None
OK now under the deallocation of
threshold temporary structures
has brought the
database size within
threshold.
DBASE 10059 DATAB Locks held for an Abnormal process Consult syslog or
LOCKS extended period of cessation, process in a dblockstable in
HELD TOO time in a database loop, or locks not dynamicDB for
LONG released properly due more
to coding error information.
Processes may
have to be
terminated to
release locks
PROCESS 10060 PLAT Base Platform has Failure to create or run Check disk
FAILURE detected process a Unix process capacity and
failure. other system
resources.
Customer
support may
required.
PROCESS 10061 PLAT INFO: Application Application manager None
REGISTERED manager process has successfully obtains
registered with Base IPC mailbox
Platform
PROCESS 10062 PLAT Base Platform Application manager Software
EXIT reported application process exit. This automatically
manager process could be expected or deals with
exited unexpected. unexpected
process exits.
INVALID SET 10063 SWLOG ERROR: Base Invalid message None
IPC Platform recieved
ROUTING invalid
REQ SetRoutingReq.
PM ERROR 10064 SWLOG WARNING: The A fatel error occurred None
RESTART Platform Manager in BsPm
process was restarted
by the monitor
daemon.
....................................................................................................................................................................................................................................
5060 WCS 6-13
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PROCESS 10065 PLAT Upon request, the User-requested None
KEEP Platform Manager has suspension of process
ALIVES suspended process keep-alives.
SUSPENDED keep-alives on the
node.
PROCESS 10066 PLAT The Platform User-requested None
KEEP Manager has resumed resumption of process
ALIVES process keep-alives keep-alives.
RESUMED on the node
UNABLE TO 10067 PLAT The Platform Disk full, invalid file Call support
START PM Manager was not able protection or file center
to be started on the attributes, etc.
reporting node.
MSG QUEUE 10068 OVLD The messages queued Too many messages Operator should
USAGE HIGH to this applciation has being handled by examine
reached a congested single application configured
level. message queue
depth for
application or
restrict incoming
traffic
MSG QUEUE 10069 OVLD The messages queued The messages queued None
USAGE HIGH to this applciation no to this application no
CLEAR longer indicates longer indicate
congestion. congestion
MSG 10070 OVLD The number of Too many message Operator should
BUFFER message buffers used buffers allocated by examine
USAGE HIGH by this application single application configured
has reached a buffers for
congested level. application or
restrict incoming
traffic
MSG 10071 OVLD The number of The number of None
BUFFER message buffers message buffers
USAGE HIGH allocated by this allocated by this
CLEAR application no longer application no longer
indicates congestion. indicate congestion
MQ FILE 10072 PLAT Base Platform has A required file has Platform
MISSING detected a fatal been removed fom the applications will
message queue file system. be stopped and
problem. re-started.
....................................................................................................................................................................................................................................
6-14 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ISOLATED 10073 CNFIG Based on DM link Failed communication 1. Check cabling
FROM SAM state change path to SAM or no to suspect SAM
information, local SAM card running. node 2.Call
node has detected it is Support Centre
isolated from any
SAM card.
NOT 10074 CNFIG Based on DM link Good communication None
ISOLATED state change path to SAM card.
FROM SAM information, local
node has detected it is
no longer isolated
from any SAM card.
INVALID IPC 10075 PLAT UDP packet has been Sender has not been Determine what
SENDER received from an provisioned in local device is sending
unknown source database, or another the traffic. Either
device has turn it off,
inadvertantly sent a prevent its access
packet to the wrong into this subnet,
destination, or a or make
possible security appropriate
breach wherein sender corrections to
is attempting to disrupt either its or this
IPC traffic local node's
database
NODE 10076 PLAT DM has detected that No ENABLED links Check the
ISOLATED it's node is isolated (reliable IPC transport) network
from all other nodes. to other WSS or WMG connections.
nodes. It may be cause Check the
by lack of network platform
connectivity, or may software is
be software relatived. running on
reqired nodes.
Customer
support may be
required to
further diagnose.
NODE NOT 10077 PLAT DM can now There is at least one None
ISOLATED communicate with at ENABLED link to
least one other node. another node.
....................................................................................................................................................................................................................................
5060 WCS 6-15
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

NODE LINK 10078 PLAT The state of a link A link to another node None
STATE from one node to the has changed
CHANGE other has changed. operational state.
WSS 10079 PLAT Communication Links to another card Check cable
INTERCARD between 2 WSS cards has changed connections and
COMM LOSS or WSS and WMG operational state. network interface
card is lost. Both A state.
and B links are down.
WSS 10080 PLAT Communication Links to another card None.
INTERCARD between 2 WSS cards has changed
COMM LOSS or WSS and WMG operational state.
CLEAR card is established. At
least one or both A or
B link is operational.
WSS LINKA 10081 PLAT Communication Link communication Check cable
COMM LOSS across A link between to another card has connections and
WSS and WSS/WMG changed operational network interface
is lost. state. state.
WSS LINKA 10082 PLAT Communication Links to another card None.
COMM LOSS between WSS and has changed
CLEAR WSS/WMG across A operational state.
link is operational.
WSS LINKB 10083 PLAT Communication Link communication Check cable
COMM LOSS across B link between to another card has connections and
WSS and WMG is changed operational network interface
lost. state. state.
WSS LINKB 10084 PLAT Communication Links to another card None.
COMM LOSS between WSS and has changed
CLEAR WMG across B link operational state.
is operational.
NODE CPU 10085 OVLD CPU usage has May be because of If it is due to the
THRESHOLD reached threshold overload or some other overload,
ON level reason. operator should
restrict incoming
traffic otherwise
call support
centre.
NODE CPU 10086 OVLD CPU usage is below
THRESHOLD threshold level
OFF
....................................................................................................................................................................................................................................
6-16 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

NODE MEM 10087 OVLD Memory usage has A threshold of the Monitor memory
THRESHOLD reached threshold memory used by the usage for some
ON level node is reached. time, if the
problem persists
call Support
centre.
NODE MEM 10088 OVLD Memory usage is
THRESHOLD below threshold level
OFF
APPL CPU 10089 OVLD CPU usage has A threshold of CPU Monitor CPU
USAGE HIGH reached congestion usage is reached by a usage for
level WSS application. sometime, If the
problem persists
Call support
center.
APPL CPU 10090 OVLD CPU usage is below
USAGE HIGH threshold level
CLEAR
SAM LINK 10091 PLAT The link from one Lost IP None. Software
KA WSS node to WSS communications link. will
WARNING SAM has missed low Possible causes: automatically
threshold of keep ethernet failure, port activate
alives. error, loose cable. redundant IP
link.
ALL APPS 10092 PLAT PM has started all Initial startup None
STARTED unlocked applications
on local node.
ERR LOG 10093 PLAT A kernel panic was IP conflict occured. Check the logs
DUPLICATE detected in the system This was detected in located under
IP logs the system logs. /var/adm for the
error details
ERR LOG 10094 PLAT Clear alarm for The Duplicate IP was None
DUPLICATE EVT_ERR_LOG_ cleared.
IP CLEAR DUPLICATE_IP
DISK 10096 PLAT Disk partition Disk partition capacity Contact System
PARTITION capacity has reached has reached the administrator,
CAPACITY warning level warning level check for disk
WARNING capacity usage
ON
....................................................................................................................................................................................................................................
5060 WCS 6-17
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DISK 10097 PLAT Disk partition Disk partition capacity None
PARTITION capacity no longer no longer above
CAPACITY above warning level warning level
WARNING
OFF
DISK 10098 PLAT Disk partition Disk partition capacity Contact System
PARTITION capacity has reached has reached critical administrator,
CAPACITY critical level level check for disk
CRITICAL capacity usage
ON
DISK 10099 PLAT Disk partition Disk partition capacity None
PARTITION capacity no longer no longer above
CAPACITY above critical level critical level
CRITICAL
OFF
UPLINK IF 10100 PLAT Uplink has Probable hardware Take card out of
DOWN determined that a ethernet port failure, service, isolate
managed interface is bent pins on card, or failed port from
down misconfigured jumpers uplink. If still
failed, inspect
hardware
UPLINK IF 10101 PLAT Uplink has Uplink managed None
CLEAR determined that a interface is now up
down managed
interface is now up
UPLINK IF 10102 PLAT Uplink has detected a Uplink failover has No action is
FAILOVER failover to this new occurred probably due necessary if both
DETECTED active link to ethernet port failure, uplink managed
but can include other interfaces are
causes now up
UNC CBS 10103 NTWK There is no UrrCm has determined Verify CBC is
INTF DOWN connection to CBC that a UNC-CBS operational and
and interface is down with is ping-able from
CBSInactivityPeriod CBSInactivityPeriod UNC. Verify
is greater than 0 greater than 0 configuration of
CBC on UNC
....................................................................................................................................................................................................................................
6-18 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MSF 10104 CNFIG Unable to find an Serial number for the Based on the
NODENUM WMG node number CMC is not properly CMC SN, verify
NOT FOUND corresponding to the configured, or the if the WSS is
FOR SN control module card WSS is not responsible supposed to
(CMC) serial number for managing the manage the
(SN) received by WMG/CMC. WMG/CMC
BOOTP
WSS CPU 10105 OVLD The CPU usage for a Too many messages Operator should
USAGE HIGH WSS card is above being processed by add capacity to
high congestion level. card. system or restrict
This CPU Usage is incoming traffic
due to WSS processes
only.
WSS CPU 10106 OVLD The CPU usage for The CPU usage for the None
USAGE HIGH the WSS card is WSS card is within
CLEAR within acceptable acceptable limits.
limits.
WSS 10107 OVLD The Memory usage Too many messages Operator should
MEMORY for a WSS card is being processed by add capacity to
USAGE HIGH above high card. system or restrict
congestion level. incoming traffic
WSS 10108 OVLD The Memory usage The Memory usage for None
MEMORY for a WSS card is a WSS card is within
USAGE HIGH within acceptable acceptable limits.
CLEAR limits.
APPL 10109 OVLD There is no longer The congestion cause None
CONGES- any is appliction specific
TION CLEAR application-specific
congestion.
APPL 10110 OVLD The application is The congestion cause Operator should
CONGES- indicating type of is appliction specific examine logs for
TION congestion other than specific
standard platform application.
types.
CUSTOMER 10111 COT Customer Originated A customer activated The event is
ORIG TRACE Trace feature the Customer issued due to
Originated Trace normal operation
feature of the feature. No
remedial action
is necessary
....................................................................................................................................................................................................................................
5060 WCS 6-19
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC CBS 10112 NTWK Clear alarm for UrrCm has determined None
INTF DOWN EVT_UNC_CBS_INTF_that a new connection
CLEAR DOWN is established between
UNC and CBC
LONG CALL 10113 RESC INFO: An active call The duration of an This could be a
DETECTED has exceeded the long active call has normal
call threshold. exceeded the long call condition. Busy
threshold. This can be verification may
detected in either SPM be an action
or FM. The option,
subscriberDN is an depending on
optional field. If this specific
event is issued from conditions and
FM, no subscriberDN guidelines
will be displayed.
AUDIT 10114 SWLOG INFO: A call has been The background audit No action is
DELETED deleted in SPM due to detected an active half necessary unless
CALL an audit. call in SPM which was this occurs
not associated with a frequently. If the
busy facility in FM. event occurs
This could be due to a frequently, report
message being lost the condition to
during a customer support
reconfiguration
operation
INVALID 10115 SWLOG INFO: A termination Either the destination If the DN should
CALLED DN attempt was made to DN was not found in be valid for
an invalid DN. the database or the DN terminations,
is marked invalid for check and correct
terminations the subscriber
database
accordingly
INVALID 10116 SWLOG INFO: An origination Either the originating If the DN should
LINE ORIG attempt was made DN was not found in be valid for
from an invalid line. the database or the DN originations,
is marked invalid for check and correct
originations the subscriber
database
accordingly
....................................................................................................................................................................................................................................
6-20 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CALL 10117 RESC A call failed due to A subscriber object or Report the
FAILURE resource exhaustion. half call object could condition to
DUE TO not be allocated due to customer support
RESOURCE insufficient memory
CALL 10118 SWLOG INFO: A called failed Incomplete or Enter valid
FAILED ON due to data erroneous data is information for
TCAP DATA provisioned for provisioned for the the relevant
TCAP query TCAP route TCAP route
entry
USER 10119 SWLOG INFO: User User repeatedly Operator may
AUTHENTI- authentication failed entered the wrong want to inform
CATION multiple times authentication the owner of the
FAILURE information. Some one DN.
may be hacking the
system.
LONGCALL 10120 RESC System has a long call's duration exceed No Action.
GENERATED call . the threshold defined
for long call.
GROUP 10121 SIGNL Received ISUP or
MESSAGE BSS MAP group
UCIC message with
DPC/CIC not
matching a channel.
For group
block/unblock, the
remaining CICs in the
message will be
processed. For reset,
the entire message is
discarded.
ISUP MSG 10122 SIGNL Received ISUP
ON WRONG message on
CHANNEL invalid/non-ISUP
channel. The message
is discarded
OPER STATE SetOperState was
received by this
process.
....................................................................................................................................................................................................................................
5060 WCS 6-21
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FACILITY 10124 NTWK A facility has been
SHUT DOWN gracefully shutdown
COMPLETE
TEST CALL 10125 CKT A test call or group of
RESULT test calls has
completed.1 = result
of manual
trunk-testing on a
trunk-group 2 = result
of manual
trunk-testing on a
circuit 3 = summary
result of automatic
trunk-testing on a
trunk-group 4 =
summary result of the
automatic trunk-t
TRUNK 10126 CKT A configuration error
SELECTION was encountered
ERROR while searching the
route list for a trunk
TRK RETEST 10127 CNFIG High watermark High watermark User needs to
THRESHOLD threshold for number threshold for number adjust COT test
EXCEEDED of trunks in COT test of trunks in COT test parameters or
call retest list call retest list exceeded reduce the
exceeded number of COT
test executions
TRK RETEST 10128 CNFIG Trunk retest threshold Trunk retest threshold None
THRESHOLD has been cleared due has been cleared due to
CLEARED to the decreasing the decreasing number
number of trunks in of trunks in the list
the list
INVALID SET 10129 SWLOG INFO: Depend state
DEPEND can only be set on
STATE WMG node to
indicate WMG/WSS
link status. Received
request was invalid.
....................................................................................................................................................................................................................................
6-22 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AUDIT 10130 SWLOG INFO: Audit
CHANGES dectected a change in
DEVICE operational state for a
STATE device. Datawords
indicate new
operational state and
identifies the affected
object
FM AUDIT 10131 SWLOG INFO: An edgepoint
DELETED was idled in the
CALL facility manager as a
result of an audit
response.
PERM SIG 10132 SIGNL Circuit entered
CKT Permanent Signal
state. For trunk, this
denotes an invalid
release sequence.
COT TEST 10133 SIGNL An outgoing COT test
FAILURE failed. A COT retest
will be generated for
COT failures during
call processing. No
COT retest is
performed for manual
COT function.
SYNC OPER SyncOperState was
process.
CONGESTED SetCongestedState
STATE was received by this
process.
LOCAL 10136 NTWK INFO: Group reset
GROUP message sent out
RESET from local switch
REMOTE 10137 NTWK INFO: Received
GROUP group reset message
RESET from remote switch
....................................................................................................................................................................................................................................
5060 WCS 6-23
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VLR 10138 CNFIG INFO: MM purge
SUBSCRIBER subscriber request
PURGE
UNC 10139 CECUR UNC gets a TCP Invalid CBC node tries Verify
INVALID connection from a to connect to UNC configuration of
CBC NODE CBC node whose IP CBC on UNC
Address is not and verify
configured as a valid validity of the
CBC Node reported
IPAddress of
CBC
SWITCHO- SwitchoverReq was
VER REQ received by this
process.
SWITCH- SwitchbackReq was
BACK REQ received by this
process.
NODE STATE Set Node State was
received by this
process.
TRUNK 10143 SWLOG A Trunk Group
GROUP Control has been
CONTROL applied to a Trunk
ACTIVATED Group
OOS 10144 NTWK Number of out of Circuits in trunk group Check and bring
CIRCUIT service circuit in a went out of service oos circuits in
MINOR trunk group exceeded exceeds minor trunk group back
ALARM provisioned level. provisioned level. in service.
OOS 10145 NTWK Clears the Clears the None.
CIRCUIT EVT_OOS_CIRCUIT_ EVT_OOS_CIRCUIT_
MINOR MINOR_ALARM. MINOR_ALARM.
ALARM
CLEAR
MAJOR trunk group exceeded exceeds major trunk group back
....................................................................................................................................................................................................................................
6-24 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MAJOR MAJOR_ALARM. MAJOR_ALARM.
ALARM
CLEAR
CRITICAL trunk group exceeded exceeds critical trunk group back
CRITICAL CRITICAL_ CRITICAL_ALARM.
ALARM ALARM.
CLEAR
CALL 10150 SWLOG INFO: A called failed Incomplete or Check TCAP
FAILED ON due to data erroneous data for the ROUTING table
TCAP provisioned for TCAP query
NOTIFY TCAP query
UNC CBS 10151 NTWK There is no UrrCm has determined Verify CBC is
INTF DOWN connection to CBC that a UNC-CBS operational and
EVENT and interface is down with is ping-able from
CBSInactivityPeriod CBSInactivityPeriod UNC. Verify
is 0 of 0 configuration of
CBC on UNC
UNC CBS 10152 NTWK There is a connection UrrCm has determined None
INTF UP to CBC and that a UNC-CBS
EVENT CBSInactivityPeriod interface is Up and
is 0 CBSInactivityPeriod
of 0
WSS RAM 10154 PLAT The RAM memory Too many messages Operator should
MEMORY usage for a WSS card being processed by add capacity to
USAGE HIGH is high. card. system or restrict
incoming traffic.
WSS RAM 10155 PLAT The RAM memory The RAM memory
MEMORY usage for the WSS usage for the WSS
USAGE HIGH card is within card is within
CLEAR acceptable limits. acceptable limits.
....................................................................................................................................................................................................................................
5060 WCS 6-25
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

WSS RAM 10156 PLAT A threshold of the A threshold of RAM None : this will
MEMORY amount of allocated memory used by the be cleared when
THRESHOLD RAM memory used system has reached the RAM
REACHED by the system has memory usage
been reached. falls below
threshold
WSS RAM 10157 PLAT A RAM memory RAM memory usage
MEMORY usage threshold has has decreased
THRESHOLD been cleared due to
CLEARED memory use
decreasing
M3UA PSP 10158 SGW SCTP report flow
FLC START control start
M3UA PSP 10159 SGW SCTP report flow
FLC STOP control stop
UNC NO 10160 CNFIG There is no MS with There is no MS with Check UNC,
DATA GPRS service at UNC GPRS service, SGSN
SERVICE possibly GPRS service configuration
is not available at
UNC
UNC NO 10161 CNFIG Clear alarm for GPRS service is None
DATA EVT_UNC_NO_DATA_available at UNC
SERVICE SERVICE
CLEAR
SIP SERVICE 10162 NTWK No Sip at the moment Secondary network Verify Ethernet
OUTAGE can carry SIP traffic interfaces are down or cables are
either due to both the IPM cards are plugged in and
secondary interfaces not operational the interface is
of IPM cards are enabled
down or both the IPM
cards are not
operational
SIP SERVICE 10163 NTWK Clear Alarm for Sip is available for None
OUTAGE EVT_SIP_SERVICE_ taking traffic
CLEAR OUTAGE
OMNI 10164 PLAT A notification that Some change has
CHASSIS some change that occurred in the
TRAPS occurred in the intra-connect Omni
ALERT intra-connect Omni switch
CLEAR switch is cleared.
....................................................................................................................................................................................................................................
6-26 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CONNEC- could not create has either memory appliaction
TION database connection allocation failure while manager if
FAILURE creating database system didnt
connnection or some restart the
other dynamic reported
database error application
condition occured. manager
Application manager
process may need to be
restarted, if condition
persists.
DBASE 10166 DATAB Database connnection Database connnection None.
CONNEC- failure or some other failure or some other
TION dynamic error dynamic database error
FAILURE condition that condition that occured
CLEAR occured has been has been cleared.
cleared.
MALBAN 10167 PLAT The SNMP agent in Reboot in progress or Examine the link
LINK DOWN the Malban switch faulty hardware. of the Malban
recognizes a failure in Switch.
one of the
communications links
on the switch.
MALBAN 10168 PLAT The SNMP agent in
LINK UP the Malban switch
recognizes that one of
the communications
links on the switch
has come up.
VMG REPL 10169 PLAT VMG Replication VMG Replication
UNLOCKED Unlocked: Alarm Off Unlocked
to notify operator that
replication is
unlocked and MSF
physical data should
be synchronized and
audited.
MSF SW 10170 CNFIG To indicate Software Software upgrading upcheck
UPGRADING upgrading flag is on flag is being checked Software
FLAG ON upgrading flag
....................................................................................................................................................................................................................................
5060 WCS 6-27
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MSF SW 10171 CNFIG To indicate Software Software upgrading None.
UPGRADING upgrading flag is off flag is being
FLAG OFF unchecked
SNMP 10172 PLAT The local SNMP Master agent startup. None.
MASTER master agent has
AGENT UP started and
functioning.
DFT 10173 SGW SS7 DFT is reporting DFT internal SS7 system
IRRECOVER- an internal application failure should be
ABLE irrecoverable error during FTHA restarted in
operation. maintenance
window. Alarm
must be cleared
manually by
operator.
DFT 10174 SGW Clear for SS7 DFT DFT internal SS7 system
IRRECOVER- irrecoverable error. application failure is should have been
ABLE CLEAR Must be manually being cleared by restarted in
cleared. operator maintenance
window in
conjunction with
manual alarm
clear.
SCTP FLC 10175 SGW Queue usage is higher Traffic is too high, IP Check local and
WARNING than 75% backbone issue or remote switch
START remote SCTP issue SCTP traces
SCTP FLC 10176 SGW Queue usage is lower
WARNING than 50%
STOP
EGCP 10178 PLAT At least one EGCP At least one EGCP None
TRAFFIC IPM card is now IPM card is now
READY operational in the operational in the
system system
SIP ENTITY 10180 SGW SIP entity is enabled. IpAddress and port NONE
ENABLE assigned correctly.
FAIL CLEAR
EVT_EGCP_ 10182 PLAT At least one EGCP At least one EGCP None
MSFNODE_ IPM node IPM node
TRAFFIC_ commnication is good commnication is good
READY with MGW. with MGW.
....................................................................................................................................................................................................................................
6-28 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SECONDARY 10250 BILL Secondary File
FILE Deletion From Local
DELETION Disk Partition
CDR FILE 10251 BILL CDR file open error Problem opening the Check to make
OPEN current CDR file. sure that the path
ERROR is valid. Make
sure that the disk
partition is not
full.
CDR FILE 10252 BILL CDR file created on CDR file created on None
OPEN local disk partition local disk partition
ERROR
CLEAR
CDR FILE 10253 BILL CDR file closed on
CLOSED local disk partition
CDR FILE 10254 BILL CDR file status
STATUS changed
CHANGED
FILE 10255 BILL File retrieval
RETRIEVAL completed
COMPLETED
CCM AUDIT 10256 BILL CsCcm CDR file
COMPLETED audit on local disk
partition has
completed. This audit
process deletes any
secondary CDR
collection files older
than the
CdrVoiceFileReten-
tionTime value.
PRIMARY 10257 BILL Primary file resynch
RESYNCH completed.
COMPLETED
SECONDARY 10258 BILL Secondary file
RESYNCH resynch completed.
COMPLETED
....................................................................................................................................................................................................................................
5060 WCS 6-29
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MINOR DISK 10259 BILL Minor disk CsCcm CDR file disk Remove some
ALARM occupancy alarm occupancy has reached older CDR
the minor threshold. collection file to
restore some disk
space or reduce
the
CdrVoiceFileRe-
tentionTime
value.
MAJOR DISK 10260 BILL Major disk occupancy CsCcm CDR file disk Remove some
ALARM alarm occupancy has reached older CDR
the major threshold. collection file to
restore some disk
space or reduce
the
CdrVoiceFileRe-
tentionTime
value.
CRITICAL 10261 BILL Critical disk CsCcm CDR file disk Remove some
DISK ALARM occupancy alarm occupancy has reached older CDR
the critical threshold. collection file to
restore some disk
space or reduce
the
CdrVoiceFileRe-
tentionTime
value.
CCM MINOR 10262 BILL CsCcm disk usage Disk usage is under the None
DISK ALARM alarm cleared. Disk default minorr disk
CLEARED usage is under the usage threshold
default minor disk defined in
usage threshold configuration
defined in parameter
configuration PrimaryFileMa-
parameter jorThreshold
PrimaryFileMi-
norThreshold.
....................................................................................................................................................................................................................................
6-30 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CCM MAJOR 10263 BILL CsCcm disk usage Disk usage is under the None
DISK ALARM alarm cleared. Disk default major disk
default major disk defined in
PrimaryFileMa-
jorThreshold.
CCM 10264 BILL CsCcm disk usage Disk usage is under the None
CRITICAL alarm cleared. Disk default critical disk
DISK ALARM usage is under the usage threshold
CLEARED default critical disk defined in
configuration PrimaryFileCriticalTh-
parameter reshold.
PrimaryFileCriti-
calThreshold.
FILE 10265 BILL File retrieval error Failed to copy CDR Check to make
RETRIEVAL Collection file from its sure that the path
ERROR mate node. is valid. Make
sure that the disk
partition is not
full.
WSS CARD 10266 CNFIG OamFault has Card/Critical AppMgr Operator should
SWITCHO- switched over to a failure or verify state of
VER WSS protecting card. User-initiated. processor and
applications
WSS CARD 10267 CNFIG OamFault has Card/Critical AppMgr Operator should
SWITCH- switched back to a failure or verify state of
BACK WSS protected card. User-initiated. processor and
applications
WSS CARD 10270 PLAT OamFault has OamFault has brought None
OPERA- brought a WSS card a WSS card into
TIONAL into operational state. operational state.
WSS CARD 10271 PLAT OamFault has moved Card failure or call Operator should
NOT a WSS card out of processing critical verify state of
OPERA- operational state. applications processes processor and
TIONAL no longer running. applications
....................................................................................................................................................................................................................................
5060 WCS 6-31
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

WSS CARD 10272 CNFIG OamFault has Card failure or Operator should
STATUS changed the initialized. verify new status
CHANGE status(active/standby/out-of-service) of all WSS cards.
of a WSS card.
INVALID SET 10275 SWLOG ERROR: Base Invalid message None
UPGRADE Platform recieved
REQ invalid
SetUpgradeReq.
UNRECOG- 10276 SWLOG INFO: An
NIZED unrecognized event
EVENT code was received
(event code contains
original value)
INVALID 10277 CNFIG OamCfg was started
OAMCFG on a node not
NODE speficied as an
OamCfg node
OAMCFG 10278 CNFIG OamCfg changed
STATE state
CHANGE
OAMCFG 10279 CNFIG A timeout occurred
SYS SYNC during a System
PHASE TMO Synchronization
OAMCFG 10280 CNFIG A timeout occurred
NODE SYNC during a Node
PHASE TMO Synchronization
OAMCFG 10281 CNFIG An indexing error
PCT INDEX occurred while
ERROR accessing the PCT
NCT INDEX occurred while
ERROR accessing the NCT
LCT INDEX occurred while
ERROR accessing the LCT
....................................................................................................................................................................................................................................
6-32 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MSF CMC 10284 CNFIG WSS OAM has lost Management interface Check
SNMP LINK SNMP from SAM card to management
DOWN communication with MSF is down communications
the WMG Control link between
Module Card (CMC) SAM and MSF
CMM Card
MSF CMC 10285 CNFIG WSS OAM has
SNMP started the
SYNCH synchronization
START procedure with the
WMG Control
Module Card (CMC),
using SNMP
communication. This
event also indicates
that WSS OAM has
already
established/re-
established SNMP
communication with
the CMC
SNMP finished
SYNCH synchronization with
COMPLETE the WMG Control
Module Card (CMC).
The CMC is ready to
operate.
MSF CMC 10287 CNFIG WSS OAM failed to
SNMP synchronize with the
SYNCH WMG Control
FAILED Module Card (CMC),
because the CMC
entered some failure
state
....................................................................................................................................................................................................................................
5060 WCS 6-33
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MSF NODE 10288 CNFIG WSS OAM has lost Periodic Poll on Call support
SNMP SNMP SNMP link to both Center. 1. First
ALARM communication with WMG CM cards Check the
both Control Module failed. It could be: 1. WMG. 2. Check
Cards (CMCs) on the Both WMG Control the WMG-WSS
WMG node. Cards are dead. 2. Link 3. Check
Problem on the the SNMP
physical link between daemon
WMG Control Card
and WSS. 3. SNMP
daemon may be dead
MSF NODE 10289 CNFIG WSS OAM has
SNMP re-established SNMP
ALARM communication, and
CLEAR has completed the
synchronization
procedure, with at
least one Control
Module Card (CMC)
on the WMG node.
Note: CMC1's Slot
ID is always smaller
than CMC2's Slot ID.
MSF DB 10290 CNFIG The Database
SEQNUM Sequence Number
NOT IN kept by the WMG
SYNCH CMC is not in synch
with the Sequence
Number kept by WSS
OAM
MSC NODE 10291 CNFIG Based on DM link Based on DM link 1. Call support
ISOLATED state change state change center 2. Check
information, Config information, Config cabling to the
has detected that has detected that suspect WSS
specified WSS node specified WSS node is node
is isolated. isolated.
MSC NODE 10292 CNFIG Based on DM link Based on DM link None
NOT state change state change
ISOLATED information, Config information, Config
has detected that has detected that
specified WSS node specified WSS node is
is no longer isolated. no longer isolated.
....................................................................................................................................................................................................................................
6-34 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MSF NODE 10293 CNFIG The active OamCfg Bad comm link 1. Call support
ISOLATED was informed by between WSS and center 2. Check
BsDm that all links to WMG cabling to the
the specified WMG suspect WMG
node are disabled. node
MSF NODE 10294 CNFIG The active OamCfg The active OamCfg None
NOT was informed by was informed by
ISOLATED BsDm that at least BsDm that at least one
one link to the link to the specified
specified WMG node WMG node is now
is now enabled. enabled
SYSTEM 10295 CNFIG System can no longer There is not at least Reboot or
NOT process traffic due to one WSS card of each replace defective
TRAFFIC failure in system. type operational in WSS card(s)
READY system
SYSTEM IS 10296 CNFIG At least one WSS At least one WSS card None
TRAFFIC card of each type is of each type is now
READY now operational in operational in the
the system. system
INIT 10297 PLAT A process has OamFault has issued None
COMPLETE completed this event to indicate
PROXY initialization. the process is up.
MSC MSF 10298 CNFIG The active OamCfg Bad NTP client/server 1. Call support
TIMING OUT detects that timing comm link between center 2. Check
OF SYNCH between WSS and WSS and WMG. cabling to the
WMG is out of synch suspect WMG
by 5 (default) node
seconds.
MSC MSF 10299 CNFIG The active OamCfg NTP client/server None
TIMING IN detects that timing comm link between
SYNCH between WSS and WSS and WMG is
WMG is in synch. normal.
SYS SYNC 10300 CNFIG SAM System
COMPLETE Synchronization is
complete. Occurs at
initialization or
switchover.
....................................................................................................................................................................................................................................
5060 WCS 6-35
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA TAPE 10301 BILL OamAma notifies Typical a bad tape Accounting
OPEN FAIL EMS the specified operator should
tape drive could not check the status
be opened. of tape and tape
drive. Correct
errors if
necessary. Then,
resubmit the tape
operation
request.
AMA TAPE 10302 BILL OAMAMA Typical a bad tape Accounting
READ FAIL encountered an tape operator should
read error. check the status
of tape and tape
drive. Replace
with a new tape
if necessary.
Then, resubmit
the tape
operation
request.
AMA TAPE 10303 BILL OAMAMA Typical a bad tape Accounting
WRITE FAIL encountered an tape operator should
write error. check the status
of tape and tape
drive. Replace
with a new tape
if necessary.
Then, resubmit
the tape
operation
request.
AMA TAPE 10304 BILL OAMAMA detected Tape write protected Accounting
WRITE that the inserted tape operator should
PROTECTED is write-protected. remove the tape
write protection.
Then, resubmit
the tape
operation
request.
....................................................................................................................................................................................................................................
6-36 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA TAPE 10305 BILL OAMAMA detected Wrong tape format Accounting
NOT IBM that the inserted tape operator should
does not contain IBM format the target
format information. tape before
performing the
tape operation.
AMA TAPE 10306 BILL OAMAMA detected Unexpired AMA tape Accounting
NOT that the inserted tape volume inserted. operator should
EXPIRED is not expired. use another tape
to perform the
task because the
inserted tape
carries unexpired
data.
AMA TAPE 10307 BILL OAMAMA detected No tape in the drive Accounting
NO TAPE that there is no tape in operator should
the specified tape insert a prepared
drive. tape to perform
the tape
operation.
AMA TAPE 10308 BILL OAMAMA requests A new volume is
NEXT VOL an additional tape required to
REQ volume to continue continue the tape
the data transferring. operation.
Operator should
insert a new tape
to continue.
AMA TAPE 10309 BILL OAMAMA notifies None
OP SUCC EMS that current tape
operation has
completed
successfully.
AMA TAPE 10310 BILL OAMAMA notifies OamAma is unable to Tape operation
OP FAIL EMS that current tape complete the tape failed. This could
operation failed. operation. be caused by
different reasons.
Operator needs
to check the
reason to
determine the
solution.
....................................................................................................................................................................................................................................
5060 WCS 6-37
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA TAPE 10311 BILL OAMAMA report None
OP tape operation
PROGRESS progress to EMS
(percentage)
AMA TAPE 10312 BILL OAMAMA reports Tape device is in use None
SERVICE that TAPE recording
BUSY service busy.
AMA TAPE 10313 BILL OAMAMA reports OamAma formatting None
CDR that TAPE Operation module could not find
MISSING could not find the voice CDR file.
required CDR file.
AMA TAPE 10314 BILL OAMAMA reports Number of lost CDR None
TOO MANY that TAPE Operation files exceeds the
CDR found too many CDR threshold.
MISSING file missing, confirm
with user wether or
not to continue.
AMA TAPE 10315 BILL OamAma reports the OamAma received the None
DEVICE status of AMA tape device status
STATUS distribution services query message.
INQUIRY and AMA tape device
RSP
AMA FILE 10326 BILL OAMAMA report file None
TRANSFER transfer operation has
OP SUCC completed
successfully.
AMA FILE 10327 BILL OAMAMA report file OamAma could not File transfer
TRANSFER transfer operation complete the file operation failed.
OP FAIL failed. transfer distrbution. This could be
caused by
different reasons.
Operator needs
to check the
reason to
determine the
solution.
AMA FILE 10328 BILL OAMAMA report file None
TRANSFER transfer push
OP operation progress to
PROGRESS EMS (percentage)
....................................................................................................................................................................................................................................
6-38 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA FILE 10329 BILL OAMAMA reports File transfer Operator needs
TRANSFER that file transfer client distribution service is to submit the
SERVICE service busy. in use. tape operation
BUSY request later
because another
task is using the
device.
AMA FILE 10330 BILL OAMAMA reports OamAma formatting None
TRANSFER that file transfer module could not find
MISSING operation could not the voice billing file.
find required billing
file.
AMA FILE 10331 BILL OAMAMA reports Number of missing None
TRANSFER that file transfer billing files exceeds
TOO MANY operation found too the threshold.
CDR many billing files
MISSING missing, confirm with
user whether or not to
continue.
SYSTEM 10341 CNFIG Notification of state Transition of state None
UPGRADE change during system during upgrade process
STATE upgrade.
TRANSITION
UPGRADE 10342 CNFIG Notification of reason System not in proper None
TRANSITION for failed upgrade state to transition or
FAILURE transition. invalid transition
altogether.
WSS NODE 10343 CNFIG The platform Installation not Operator should
SW VERSION software version is performed or verify software
MISMATCH not compatible with completed on WSS version and
system software node. upgrade if
version. necessary.
WSS NODE 10344 CNFIG The platform Installation not Operator should
DBMS software version is performed or verify software
VERSION not compatible with completed on WSS version and
MISMATCH system DBMS node. upgrade if
version. necessary.
....................................................................................................................................................................................................................................
5060 WCS 6-39
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

APPMGR SW 10345 CNFIG The application Application manager Operator should
VERSION software version is not installed or patched verify software
MISMATCH not compatible with correctly. version and
Base Platform upgrade if
software version. necessary.
SYSTEM 10346 CNFIG Notification that New software release No Action
UPGRADE system upgrade has
STARTED started.
SYSTEM 10347 CNFIG Notification that Successful upgrade or None
UPGRADE system upgrade is failure interruption
CLEARED finished.
AMA 10351 BILL OamAma reports that Unable to connect or Verify that the
DISTRIB a file transfer transfer file to a remote server is
FILE operation has failed. remote server. accessible from
TRANSFER this node.
PUSH
FAILURE
AMA 10352 BILL OAMAMA detected The specified AMA Check the Cdr.
PRIMARY that required primary file could not
FILE PRIMARY FILE be found on AMA
MISSING could not be found in partition.
File System.
AMA SN OUT 10353 BILL OAMAMA detected None
OF ORDER that AMA file
sequence number is
out-of-order.
AMA MINOR 10354 BILL AMA minor disk Disk usage in AMA Accounting data
DISK ALARM occupancy alarm. partition is over first on AMA
threshold, default first partition needs to
threshold is 50%. be cleaned,
distributed or
more disk space
needs to be
provided to clear
the alarm.
....................................................................................................................................................................................................................................
6-40 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA MAJOR 10355 BILL AMA major disk Disk usage in AMA Accounting data
DISK ALARM occupancy alarm. partition is over second on AMA
threshold, default partition needs to
second threshold is be cleaned,
75%. distributed or
more disk space
needs to be
provided to clear
the alarm.
AMA 10356 BILL AMA critical disk Disk usage in AMA Accounting data
CRITICAL occupancy alarm. partition is over third on AMA
DISK ALARM threshold, default third partition needs to
threshold is 90%. be cleaned,
distributed or
more disk space
needs to be
provided to clear
the alarm.
AMA MINOR 10357 BILL AMA minor disk Disk usage in AMA None
DISK ALARM alarm cleared. partition is now below
CLEARED first threshold (50%)
AMA MAJOR 10358 BILL AMA major disk Disk usage in AMA None
DISK ALARM alarm cleared. partition is now below
CLEARED second threshold
(75%)
AMA 10359 BILL AMA critical disk Disk usage in AMA None
CRITICAL alarm cleared. partition is now below
DISK ALARM third threshold (90%)
CLEARED
AMA 10360 BILL OAMAMA not able None
UNABLE TO to get the size
GET AMA information of an
FILE SIZE AMA file.
AMA 10361 BILL OAMAMA not able None
UNABLE TO to get the size
GET CDR information of a CDR
FILE SIZE file.
AMA FILE 10362 BILL OAMAMA could not None
COULD NOT remove an out-of-date
BE AMA data file
REMOVED
....................................................................................................................................................................................................................................
5060 WCS 6-41
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA DISK 10363 BILL There is no space left Disk usage in AMA Accounting data
OUT OF on the disk partition partition is full, AMA on AMA
SPACE of specific data type. distribution stop. partition needs to
be cleaned,
distributed or
more disk space
needs to be
provided to clear
the alarm.
AMA DISK 10364 BILL There is now space Disk usage in AMA Accounting data
OUT OF left on the disk partition is full, AMA on AMA
SPACE partition of specific distribution stop. partition needs to
CLEAR data type., 10363 is be cleaned,
cleared distributed or
more disk space
needs to be
provided to clear
the alarm.
CDR 10365 BILL The CDR search Report to EMS that the
SEARCH request was CDR search is
SUCCESS successful. successful.
CDR 10366 BILL No CDR record
SEARCH NO matches the search
CDR FOUND criteria.
CDR 10367 BILL The CDR search
SEARCH failed for one reason
FAIL or another.
AMA ERR 10368 BILL OAMAMA report None
CDR Error CDR reprocess
REPROCESS operation has
SUCC completed
successfully.
....................................................................................................................................................................................................................................
6-42 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AMA ERR 10369 BILL OAMAMA report OamAma could not Error cdr
CDR error cdr reprocess complete the error cdr reprocess
REPROCESS operation failed. reprocess. operation failed.
FAIL This could be
caused by
different reasons.
Operator needs
to check the
reason to
determine the
solution.
OFFLN CDR 10370 BILL The CDR search Report to EMS that the
SEARCH request was CDR search is
SUCCESS successful. successful.
OFFLN CDR 10371 BILL No CDR record
SEARCH NO matches the search
CDR FOUND criteria.
OFFLN CDR 10372 BILL The CDR search
SEARCH failed for one reason
FAIL or another.
CDR 10373 BILL CDR search progress Report to EMS the
SEARCH report. progress status of CDR
PROGRESS search.
CDR 10374 BILL CDR search utility is Report to EMS that the
SEARCH busy. CDR search utility is
BUSY busy.
HEALTH 10375 BILL Eight categories of Data collection of Real
INDICATOR cause code values for Time Health Indicator.
DATA EMS graphing.
CP HEALTH 10376 BILL A report of Call The number of call Identify and
ALARM failure rate plus CDR failures in the last resolve any
file sequence number CDR file exceeds a errors that cause
and number of threshold. the failures.
records.
EVENT FILE 10401 SWLOG INFO: Event File
DELETION Deletion From Local
Disk Partition
....................................................................................................................................................................................................................................
5060 WCS 6-43
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EVENT FILE 10402 SWLOG INFO: OamEvt Event OamEvt could not Check to make
OPEN file open error open the current event sure that the disk
ERROR collection file. partition is not
full. Remove
some older event
collection file to
restore some disk
space or reduce
the
EvtFileReten-
tionTime value.
EVENT FILE 10403 SWLOG INFO: Event file
CREATED created on local disk
partition
CLOSED closed on local disk
partition
EVENT FILE 10405 SWLOG INFO: Event File
RETRIEVAL retrieval completed
COMPLETED
EVENT 10406 SWLOG INFO: OamEvt event
AUDIT file audit on local
COMPLETED disk partition has
completed. This audit
process deletes any
event file(s) older
than the
EvtFileRetentionTime
value.
RESYNCH resynch completed.
COMPLETED
EVENT 10408 PLAT OamEvt minor disk Disk usage is over the Remove some
MINOR DISK usage alarm minor threshold, older event
ALARM default minor collection file to
threshold is defined in restore some disk
configuration space or reduce
parameter the
EventFileMi- EvtFileReten-
norThreshold. tionTime value.
....................................................................................................................................................................................................................................
6-44 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EVENT 10409 PLAT OamEvt major disk Disk usage is over the Remove some
MAJOR DISK usage alarm major threshold, older event
ALARM default major threshold collection file to
is defined in restore some disk
parameter the
EventFileMa- EvtFileReten-
jorThreshold. tionTime value.
EVENT 10410 PLAT OamEvt critical disk Disk usage is over the Remove some
CRITICAL usage alarm critical threshold, older event
DISK ALARM default critical collection file to
threshold is defined in restore some disk
parameter the
EventFileCriticalTh- EvtFileReten-
reshold. tionTime value.
EVENT 10411 PLAT OamEvt minor disk OamEvt minor disk None
MINOR DISK usage alarm cleared. usage alarm cleared.
ALARM Disk usage is under Disk usage is under the
CLEARED the default minor disk default minor disk
usage threshold usage threshold
defined in defined in
configuration configuration
parameter parameter
EventFileMi- EventFileMi-
norThreshold. norThreshold.
EVENT 10412 PLAT OamEvt major disk OamEvt major disk None
MAJOR DISK usage alarm cleared. usage alarm cleared.
ALARM Disk usage is under Disk usage is under the
CLEARED the default major disk default major disk
usage threshold usage threshold
parameter parameter
EventFileMa- EventFileMa-
jorThreshold. jorThreshold.
....................................................................................................................................................................................................................................
5060 WCS 6-45
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EVENT 10413 PLAT OamEvt critical disk OamEvt critical disk None
CRITICAL usage alarm cleared. usage alarm cleared.
DISK ALARM Disk usage is under Disk usage is under the
CLEARED the default critical default critical disk
disk usage threshold usage threshold
parameter parameter
EventFileCriticalTh- EventFileCriticalTh-
reshold. reshold.
ERROR 10414 SWLOG INFO: Event file OamEvt has problem Check to make
RETRIEVING retrieval error retrieving an event file sure that the
EVENT FILE from its mate node. event file path is
correct. Make
sure that the NFS
server is up and
working.
ENTRY NOT 10426 DATAB Data entry was not
FOUND IN found in a translation
TABLE table.
EXPECT 10436 SWLOG INFO: Expect ISUP
ACCESS Access Node Generic
NODE Digit.
ACCESS 10437 SWLOG INFO: ISUP Access
NODE OUT Node Generic Digit
OF RANGE Valueu Out of Range.
LONG CALL 10438 BILL Long Call CDR is The duration of an This could be a
CDR generated. active call has normal
exceeded 24 hour. A condition. Busy
long call CDR is cut. verification may
be an action
option,
depending on
specific
conditions and
guidelines
TRANS TEST 10451 SWLOG The translation test
SUCCESS request was
successful.
....................................................................................................................................................................................................................................
6-46 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TRANS TEST 10452 SWLOG The translation test
FAIL request was
unsuccessful.
CALL TRACE 10453 SWLOG The call trace request
SUCCESS was successful.
CALL TRACE 10454 SWLOG The call trace request
FAIL was unsuccessful.
BCCM 10461 BILL BCCM minor disk Disk usage in BCCM Accounting data
MINOR DISK occupancy alarm. partition is over minor on BCCM
ALARM warning threshold, partition needs to
default first threshold be cleaned,
is 60%. distributed or
more disk space
needs to be
provided to clear
the alarm.
BCCM 10462 BILL BCCM major disk Disk usage in BCCM Accounting data
MAJOR DISK occupancy alarm. partition is over second on BCCM
ALARM threshold, default partition needs to
second threshold is be cleaned,
75%. distributed or
more disk space
needs to be
provided to clear
the alarm.
BCCM 10464 BILL BCCM minor disk Disk usage in BCCM None
MINOR DISK alarm cleared. partition is below
ALARM minor warning
CLEARED threshold, default first
threshold is 60%.
BCCM 10465 BILL BCCM major alarm Disk usage in BCCM None
MAJOR DISK cleared. partition is below
ALARM major warning
threshold is 75%.
BCCM 10466 BILL BCCM critical alarm Disk usage in BCCM None
CRITICAL cleared. partition is below
DISK ALARM critical warning
threshold is 90%.
....................................................................................................................................................................................................................................
5060 WCS 6-47
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

GEORED 10500 CNFIG Both SAM nodes of TCP/IP connections to 1. Check if peer
PEER WSS the peer GeoRed the peer WSS system system is still
ISOLATED WSS system are are lost. functioning 2.
isolated. Notify disaster
management
GEORED 10501 CNFIG . The first TCP/IP None
PEER WSS connection to one of
ISOLATED the the SAM nodes of
CLEAR the peer GeoRed WSS
system is established.
GEORED 10502 CNFIG OamGeoRed has TCP/IP connection to 1. Check if the
PEER NODE detected that one the SAM node of the peer SAM node
SAM SAM node on the peer WSS system is is still
ISOLATED peer GeoRed WSS lost. functioning 2.
system is isolated. Notify disaster
management
GEORED 10503 CNFIG . TCP/IP connection to None
PEER NODE the SAM nodes of the
SAM peer WSS system is
ISOLATED established.
CLEAR
GEORED 10504 CNFIG Synchronization of Synchronization of Do not change
SYNCH GeoRedundant GeoRedundant system configuration
START system has started. has started. until
EVT_GEORED_
SYNCH_END.
Restart synch if
necessary.
GEORED 10505 CNFIG Synchronization of Synchronization of None
SYNCH END GeoRedundant GeoRedundant system
system has finished. has finished.
Following this event,
the GeoRed PEER
NODE will be
restarted.
GEORED 10506 PLAT GeoRedundancy
SYNCH synch scheduled
SCHEDULED
....................................................................................................................................................................................................................................
6-48 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

GEORED 10507 CNFIG At least one WSS At least one WSS card None
PEER NODE card of each type is of each type is now
TRAFFIC now operational in operational in the
READY the GeoRedundant GeoRedundant system
system.
GEORED 10508 CNFIG The GeoRedundant There is not at least Check if peer
PEER NODE WSS System can no one WSS card of each system is
NOT longer process traffic type operational in restarting or
TRAFFIC due to failure in system reinitializing
READY system.
GEORED 10509 CNFIG Both GeoRedundant Operater manually Notify disaster
BOTH WSS WSS system are configured both management if
STANDBY configured as system to be standby. not planned
standby. maintenance
GEORED 10510 CNFIG GeoRedundant WSS Operator has manually None.
BOTH WSS System no longer has activated one WSS of
STANDBY both sides in standby. GeoRedundant system.
CLEAR
GEORED 10511 CNFIG GeoRedundant Peer Initialization Check peer
PEER STATE has changed state. completed or operator system if
CHANGE manually changed unexpectantly
state. went inactive.
GEORED 10512 CNFIG Synchronization of Data or connection are Check database
SYNCH GeoRedundant not ok with Database. connection and
ABORT system Abort. verify data in
database before
Synch.
PVC GROUP 10800 RESC ALCAP MGW in Pvc MGW with ALCAP This condition is
ISOLATED group is temporarily termination indicated temporary and
isolated due to lack of that Resources have will be cleared
resources from exhausted. within the time
MGW. configured in
isolation
configuration
parameter.
PVC GROUP 10801 RESC ALCAP MGW in Pvc Configured amout of
CLEAR group is now cleared time has elapsed after
after isolation. Pvc group isolated.
SSH OR SCP 10802 PLAT ssh or scp command None
FAIL failed
....................................................................................................................................................................................................................................
5060 WCS 6-49
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PCI 11000 PLAT PCI midplane voltage Input voltage is outside Check and
VOLTAGE or NetCCN of its defined range correct input
FAULT temperature fault power to
NetCCN chassis
PCI 11001 PLAT PCI midplane voltage Input voltage alarm None
VOLTAGE or NetCCN has cleared
CLEAR temperature fault
cleared
STANDBY 12 11002 PLAT Standby +12V Input voltage is outside Check and
VOLTAGE voltage feed fault of its defined range correct input
FAULT power to
NetCCN chassis
STANDBY 12 11003 PLAT Standby +12V Input voltage alarm None
VOLTAGE voltage fault cleared has cleared
CLEAR
SERIAL 11004 PLAT Serial port monitor Serial port Check and
PORT MON alarm fault communications path correct serial
FAULT is down settings and
cable
SERIAL 11005 PLAT Serial port monitor Serial port None
PORT MON alarm fault cleared communications path
CLEAR is working
IC2 LINK 11006 PLAT NetCCN Transition Transition board Check and
LOST FAULT board I2C link lost communications correct transition
fault failure board
configuration
IC2 LINK 11007 PLAT NetCCN Transition Transition board None
LOST CLEAR board I2C link lost communications
fault cleared restored
HW 11008 PLAT Hardware Power Removal of submodule Replace or insert
PRESENCE Supply A presence from chassis submodule into
FAULT PS A fault chassis
NOT
PRESENT
HW 11009 PLAT Hardware Power Submodule reinserted None
PRESENCE Supply A presence or replaced
CLEAR PS A fault cleared
NOT
PRESENT
....................................................................................................................................................................................................................................
6-50 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PRESENCE Supply B presence from chassis submodule into
FAULT PS B fault chassis
NOT
PRESENT
PRESENCE Supply B presence or replaced
CLEAR PS B fault cleared
NOT
PRESENT
PRESENCE Supply C presence from chassis submodule into
FAULT PS C fault chassis
NOT
PRESENT
PRESENCE Supply C presence or replaced
CLEAR PS C fault cleared
NOT
PRESENT
HW 11014 PLAT Hardware External Removal of submodule Replace or insert
PRESENCE Disk A presence fault from chassis submodule into
FAULT EXT chassis
DISK A
HW 11015 PLAT Hardware External Submodule reinserted None
PRESENCE Disk A presence fault or replaced
CLEAR EXT cleared
DISK A
HW 11016 PLAT Hardware External Removal of submodule Replace or insert
PRESENCE Disk B presence fault from chassis submodule into
FAULT EXT chassis
DISK B
HW 11017 PLAT Hardware External Submodule reinserted None
PRESENCE Disk B presence fault or replaced
CLEAR EXT cleared
DISK B
....................................................................................................................................................................................................................................
5060 WCS 6-51
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

HW 11018 PLAT Hardware Device Not Removal of submodule Replace or insert
PRESENCE Present fault from chassis submodule into
FAULT DEV chassis
NOT
PRESENT
HW 11019 PLAT Hardware Device Not Submodule reinserted None
PRESENCE Present fault cleared or replaced
CLEAR DEV
NOT
PRESENT
FAN A 11020 PLAT Fan Fault Detected Cooling fan A is Check and
ALARM out-of-range or not replace faulty
FAULT being supplied power cooling fan
FAN A 11021 PLAT Fan Fault A Cleared Cooling fan fault has None
ALARM cleared
CLEAR
FAN B 11022 PLAT Fan Fault Detected Cooling fan B is Check and
FAN B 11023 PLAT Fan Fault Cleared Cooling fan fault has None
ALARM cleared
CLEAR
POWER 11024 PLAT Power Supply A Power Check and
SUPPLY Degraded Fault supply/converter fault replace faulty
FAULT PS A detected detected power
DEGRADED supply/converter
POWER 11025 PLAT Power Supply A Fault has cleared None
SUPPLY cleared
CLEAR PS A
DEGRADED
POWER 11026 PLAT Power Supply B Power Check and
FAULT PS B detected detected power
POWER 11027 PLAT Power Supply B has cleared None
SUPPLY Degraded Fault
CLEAR PS B cleared
DEGRADED
....................................................................................................................................................................................................................................
6-52 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

POWER 11028 PLAT Power Supply C Power Check and
FAULT PS C detected detected power
POWER 11029 PLAT Power Supply C Power Supply Fault None
SUPPLY Degraded Fault has cleared
CLEAR PS C cleared
DEGRADED
POWER 11030 PLAT Power Supply Power Check and
SUPPLY A_48V_FEED_A supply/converter fault replace faulty
FAULT PS A Fault detected detected power
48V FEED A supply/converter
POWER 11031 PLAT Power Supply Fault Power Supply Fault None
SUPPLY PS_A_48V_FEED_A has cleared
CLEAR PS A cleared
48V FEED A
POWER 11032 PLAT Power Supply Fault Power Check and
SUPPLY PS_A_48V_FEED_B supply/converter fault replace faulty
48V FEED B supply/converter
POWER 11033 PLAT Power Supply Fault has cleared None
SUPPLY PS_A_48V_FEED_B
CLEAR PS A cleared
48V FEED B
SUPPLY PS_A_12V_STBY supply/converter fault replace faulty
12V STBY supply/converter
SUPPLY PS_A_12V_STBY has cleared
CLEAR PS A cleared
12V STBY
SUPPLY PS_B_48V_FEED_A supply/converter fault replace faulty
SUPPLY PS_B_48V_FEED_A has cleared
CLEAR PS B cleared
48V FEED A
....................................................................................................................................................................................................................................
5060 WCS 6-53
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SUPPLY PS_B_48V_FEED_B supply/converter fault replace faulty
SUPPLY PS_B_48V_FEED_B has cleared
CLEAR PS B cleared
48V FEED B
SUPPLY detected supply/converter fault replace faulty
FAULT PS B detected power
SUPPLY PS_B_12V_ has cleared
CLEAR PS B STBYcleared
12V STBY
SUPPLY PS_C_48V_FEED_A supply/converter fault replace faulty
POWER 11043 PLAT Power Supply Fault has cleared None
SUPPLY PS_C_48V_FEED_A
CLEAR PS C cleared
48V FEED A
SUPPLY PS_C_48V_FEED_B supply/converter fault replace faulty
SUPPLY PS_C_48V_FEED_B has cleared
CLEAR PS C cleared
48V FEED B
SUPPLY PS_C_12V_STBY supply/converter fault replace faulty
SUPPLY PS_C_12V_STBY has cleared
CLEAR PS C cleared
12V STBY
....................................................................................................................................................................................................................................
6-54 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CCPUNET 11048 PLAT NetCCN CCPUnet Lost data Check and
FAULT BUS bus A error communications on correct
A CCPUnet
CCPUNET 11049 PLAT NetCCN CCPUnet Data communications None
CLEAR BUS bus A error cleared on CCPUnet restored
A
CCPUNET 11050 PLAT NetCCN CCPUnet Lost data Check and
FAULT BUS bus B error communications on correct
B CCPUnet
CCPUNET 11051 PLAT NetCCN CCPUnet B Data communications None
CLEAR BUS bus error cleared on CCPUnet restored
B
DUPL 11052 PLAT Duplicate NetCCN Two NetCCNs with Check and
NETCCN address found on same jumper settings correct NetCCN
ADDR FAULT CCPUnet address jumper
settings
DUPL 11053 PLAT Duplicate NetCCN NetCCN address None
NETCCN address problem jumper settings are
ADDR resolved now unique
CLEAR
EJECTOR 11054 PLAT NetCCN ejector latch Removal of NetCCN Reinsert
LATCH triggered card from chassis NetCCN card
FAULT
EJECTOR 11055 PLAT NetCCN ejector latch NetCCN card None
LATCH closed reinserted
CLEAR
NETCCN 11056 PLAT Connection to NetCCN card None
CONNECT NetCCN via reinserted
SUCCESS CCNTalk has been
established.
NETCCN 11057 PLAT Connection to Improper serial or Operator should
CONNECT NetCCN via cable setup use NetCCN CLI
FAILED CCNTalk failed or to verify serial
lost. setup and
examine
CCNTalk serial
cable installation
....................................................................................................................................................................................................................................
5060 WCS 6-55
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS CPU 11058 PLAT The system CPU Too many messages Operator should
USAGE HIGH usage for a WSS card being processed by add capacity to
is above congestion card. High CPU system or restrict
level. This CPU consumption by incoming traffic.
Usage is due to all the processes outside WSS Stop processes
processes on the Card outside WSS
(inclusive of WSS
processes and
processes outside
WSS)
SYS CPU 11059 PLAT The system CPU The CPU usage for the None
USAGE HIGH usage for the WSS WSS card is within
CLEAR card is within acceptable limits.
acceptable limits.
TEMPERA- 11060 PLAT Temperature high Faulty fan or high Check fan
TURE FAULT detected room temperature operation and
room
temperature
TEMPERA- 11061 PLAT Temperature within None
TURE CLEAR normal range
SUPPLY PS_P_12V detected supply/converter fault replace faulty
FAULT PS P detected power
12V supply/converter
POWER 11063 PLAT Power Supply Fault None
SUPPLY PS_P_12V cleared
CLEAR PS P
12V
SUPPLY PS_N_12V detected supply/converter fault replace faulty
FAULT PS N detected power
12V supply/converter
SUPPLY PS_N_12V cleared
CLEAR PS N
12V
SUPPLY PS_P_5V detected supply/converter fault replace faulty
FAULT PS P detected power
5V supply/converter
....................................................................................................................................................................................................................................
6-56 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SUPPLY PS_P_5V cleared
CLEAR PS P
5V
SUPPLY PS_3V detected supply/converter fault replace faulty
FAULT PS 3V detected power
supply/converter
SUPPLY PS_3V cleared
CLEAR PS 3V
DISK A 11070 PLAT Disk Fault Detected Disk A is failed or Check and
ALARM degraded. replace faulty
FAULT disk
DISK A 11071 PLAT Disk Fault Cleared None
ALARM
CLEAR
DISK B 11072 PLAT Disk Fault Detected Disk B is failed or Check and
FAULT disk
DISK B 11073 PLAT Disk Fault Cleared None
ALARM
CLEAR
DISK C 11074 PLAT Disk Fault Detected Disk C is failed or Check and
FAULT disk
DISK C 11075 PLAT Disk Fault Cleared None
ALARM
CLEAR
DISK D 11076 PLAT Disk Fault Detected Disk D is failed or Check and
FAULT disk
DISK D 11077 PLAT Disk Fault Cleared None
ALARM
CLEAR
DC POWER 11078 PLAT DC Power Supply Power Check and
SUPPLY OUT fault Detected supply/converter fault replace faulty
OF RANGE detected power
supply/converter
....................................................................................................................................................................................................................................
5060 WCS 6-57
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DC POWER 11079 PLAT DC Power Supply None
SUPPLY Fault Cleared
NORMAL
AC POWER 11080 PLAT AC Power Supply Power Check and
SUPPLY OUT fault Detected supply/converter fault replace faulty
OF RANGE detected power
supply/converter
AC POWER 11081 PLAT AC Power Supply None
SUPPLY Fault Cleared
NORMAL
FAN C 11082 PLAT Fan Fault Detected Cooling fan C is Check and
FAN C 11083 PLAT Fan Fault C Cleared Cooling fan fault has None
ALARM cleared
CLEAR
FAN D 11084 PLAT Fan Fault Detected Cooling fan D is Check and
FAN D 11085 PLAT Fan Fault D Cleared Cooling fan fault has None
ALARM cleared
CLEAR
POWER 11088 PLAT Power Supply bad Power Check and
SUPPLY input fault Detected supply/converter fault replace faulty
INPUT detected power
FAULT supply/converter
POWER 11089 PLAT Power Supply Bad None
SUPPLY Input Fault Cleared
INPUT
CLEAR
NETCCN 11090 PLAT Unable to Improper cabling or Check CCNTalk
PRESENCE communicate with failed component. cabling and
FAULT NetCCN alarm alarm
interface. component.
NETCCN 11091 PLAT NetCCN Presence None
PRESENCE Fault Cleared
CLEAR
ALOM 11100 PLAT Alom Subsystem Node has been locked Verify Node
DOWN Down or shutdown status
....................................................................................................................................................................................................................................
6-58 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ALOM UP 11101 PLAT Alom Subsystem is None
Up
ALOM FAN 11102 PLAT Fan Fault Detected Cooling fan is Check and
ALOM FAN 11103 PLAT Fan Fault Cleared Cooling fan fault has None
ALARM cleared
CLEAR
ALOM TEMP 11104 PLAT Temperature high Faulty fan or high Check fan
ALARM detected room temperature operation and
FAULT room
temperature
ALOM TEMP 11105 PLAT Temperature within None
ALARM normal range
CLEAR
ALOM FRU 11106 PLAT Hardware FRU Fault Removal of submodule Replace, insert or
ALARM detected. from chassis or reconnect
FAULT submodule not submodule into
supplied power. chassis.
ALOM FRU 11107 PLAT Hardware FRU Fault None
ALARM cleared.
CLEAR
ALOM TERM 11108 PLAT Alom Terminal /etc/hosts does not Configure IP and
SERVER NOT Server is not have restart SAM
CFG configured. TERMINAL_SERVER_
IP_ADDR entry.
ALOM TERM 11109 PLAT Alom Terminal None
SERVER CFG Server is configured
in /etc/hosts on SAM.
ALOM TERM 11110 PLAT Alom Terminal Cabling issue, invalid Check cabling,
SERVER Server connection /etc/hosts check Terminal
CONN cannot be established. TERMINAL_SERVER_ Server
DOWN IP_ADDR entry, or connection,
Terminal Server on check /etc/hosts
incorrect subnet. TERMINAL_
SERVER_IP_
ADDR and
restart SAM
....................................................................................................................................................................................................................................
5060 WCS 6-59
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ALOM TERM 11111 PLAT Alom Terminal None
SERVER Server connection
CONN OK established from
SAM.
ALOM ETH 11112 PLAT Alom Ethernet IP is SAM AlarmIp address Configure IP and
IP NOT CFG not configured. entry in Node Config force system
Table is not sync.
configured.
ALOM ETH 11113 PLAT Alom Ethernet IP is None
IP CFG configured for SAM
AlarmIp in Node
Config Table.
ALOM ETH 11114 PLAT Alom Ethernet IP Invalid SAM AlarmIp Check SAM
IP CONN connection cannot be address entry in Node AlarmIp address
DOWN established. Config Table. entry in Node
Config Table.
Verify telnet
from SAM.
ALOM ETH 11115 PLAT Alom Ethernet IP None
IP CONN OK connection
established from
SAM.
SINGLE 12000 COT Single call trace has Maximum trace limit The event is
CALL TRACE reached maximum has reached issued due to
MAX TRACE number of traces normal operation
REACHED of the feature. No
remedial action
is necessary
TRACE 12001 COT Trace enabled flag is Trace enabled flag is The event is
ENABLED off off issued due to
FLAG OFF normal operation
of the feature. No
remedial action
is necessary
UMAN 12002 COT The Uman Uman TraceEnabled The event is
TRACE TraceEnabled Flag is Flag is off issued due to
ENABLED off normal operation
FLAG OFF of the feature. No
remedial action
is necessary
....................................................................................................................................................................................................................................
6-60 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BAD TRACE 12003 COT A bad infoIe was Bad TrcInfoIe is The event is
INFOIE received received issued due to
RECEIVED normal operation
of the feature. No
remedial action
is necessary
UMAN 12005 RESC Clear alarm for The UMAN critical None
TRACE EVT_UMAN_TRACE_ disk was cleared.
CRITICAL CRITICAL_DISK_
DISK USAGE USAGE.
CLEAR
UMAN 12006 RESC Disk Usage has gone %age Disk Uage Check
TRACE above a major reached equal to or conneciton with
MAJOR DISK threshold above Major Level XMC and check
USAGE file sizes being
created
UMAN 12007 RESC Clear alarm for The UMAN major disk None
TRACE EVT_UMAN_TRACE_ was cleared.
MAJOR DISK MAJOR_DISK_
USAGE USAGE.
CLEAR
UMAN 12008 RESC Disk Usage has gone %age Disk Uage Check
TRACE above a warning level reached equal to or conneciton with
MINOR DISK above Minor Level XMC and check
USAGE file sizes being
created
UMAN 12009 RESC Clear alarm for The UMAN minor None
TRACE EVT_UMAN_TRACE_ disk was cleared.
MINOR DISK MINOR_DISK_
USAGE USAGE.
CLEAR
UMAN 12010 COT Uman Trace activated Operator activated the The event is
TRACE ON Uman Trace feature issued due to
normal operation
of the feature. No
remedial action
is necessary
....................................................................................................................................................................................................................................
5060 WCS 6-61
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC 12011 NTWK UNC virtual IP is not Failure to setup Virtual Wait for 2
VIRTUAL IP set IP Address at UNC minutes. UrrCm
NOT SET will
automatically
switchover to the
other IPM and
alarm will get
cleared. If the
switchover does
not happen
automatically in
2 minutes,
switchover IPM
to the other card
and restart
UrrCm
UNC 12012 NTWK Clear alarm for UNC virtual IP is now None
VIRTUAL IP EVT_UNC_VIRTUAL_ set
NOT SET IP_NOT_SET
CLEAR
DS1 PHY 12500 SGW DS1 Physical Alarm DS1 Physical Alarm is Check the DS1
ALARM ON Detected detected, the possible physical
reason is:if configuration
PhyAlarmType = 0, and line
RAI is detected, A connection of
signal transmitted in both side
the outgoing direction
when a terminal
detects a loss of the
incoming signal.if
PhyAlarmType = 1,
AIS is detected, A
signal transmitted
DS1 PHY 12501 SGW DS1 Physical Alarm Physical Alarm is Physical Alarm is
ALARM Cleared cleared cleared
CLEAR
SAP KA 12502 PLAT Sam Proxy The connection Check Sam
CONGESTED Keep-Alive failed between SAM-SAP Proxy status
may have problems or
Sam Proxy is
congested
....................................................................................................................................................................................................................................
6-62 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SAP KA 12503 PLAT Sam Proxy Sam Proxy Keep-Alive none
RESUMED Keep-Alive resumed resumed
SAP 12504 PLAT Sam Proxy VM was Refer to Reason Check Sam
RESTART restarted due to some Description Proxy status
reason
EXTERNAL 12511 PLAT External Alarm from Open circuit for Check equipment
ALARM terminal server abnormal case from connected to
terminal serve corresponding
port and point
EXTERNAL 12512 PLAT External Alarm from Closed circuit for No action
ALARM terminal server normal case from
CLEAR cleared terminal serve
EVT_GEORED_ 13008 CNFIG A heartbeat message This is a config None
NOC_ sent from WSS to requirement
HEARTBEAT GEORED
PROTECTING/PROTECTED
WSS
EVT_GEORED_ 13009 CNFIG Standby WCS is not Protecting WSS of a Look the
PEER_ responding to keep georedundancy pool is alarms/events on
PROTECTING_ alive. not operational. protecting side
WSS_OOS and take
corresponding
action
EVT_GEORED_ 13010 CNFIG Standby WCS is now Protecting WSS of a None
PEER_ responding to keep georedundancy pool is
PROTECTING_ alive. now operational.
WSS_OOS_
CLEAR
EVT_GEORED_ 13011 CNFIG ACTIVE WCS is not One of the Protected Look the
PEER_PROTECTED_ responding to keep WSS of a alarms/events on
WSS_OOS alive. georedundancy pool is protected side
not operational. and take
corresponding
action and WCS
switchover may
be required
....................................................................................................................................................................................................................................
5060 WCS 6-63
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EVT_GEORED_ 13012 CNFIG ACTIVE WCS is not One of the Protected Look the
PEER_PROTECTED_ responding to keep WSS of a alarms/events on
WSS_OOS_ alive. georedundancy pool is protected side
CLEAR not operational. and take
corresponding
action and WCS
switchover may
be required
SEC 13013 NTWK Secondary network Secondary network Verify Ethernet
NETWORK IF interface is down interface is down cables are
DOWN plugged in and
the interface is
enabled
SEC 13014 NTWK Clear alarm for Secondary Network IF None
NETWORK IF EVT_SEC_NETWORK_is up
DOWN IF_DOWN
CLEAR
MTP3 LARGE 13015 SGW Isup message is ISUP message None
MSG DROP discarded if it is discarded
greater then 272
incase of MTP3 or
greater than 512
incase of M3UA
EVT_RUN_ 13024 PLAT Clear Alarm for Executed the None
FSCK_WARNING_ EVT_RUN_FSCK_ command fsck.
CLEAR WARNING.
ALRM WEM 13500 PLAT WEM Alarm Automatic WEM
RESYNCH resynchronization. Alarm
START resynchronization :
WEM server has
detected a bad
sequence number in
Event/Alarm or
Manuel WEM Alarm
resynchronization.
....................................................................................................................................................................................................................................
6-64 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TEMP HIGH 13501 PLAT Frame temperature Frame temperature has Check Terminal
MINOR has gone above the gone above the High Server in the
High Minor Minor threshold. frame shown in
threshold. Affected
Component and
take corrective
action in the
relevant frame.
TEMP HIGH 13502 PLAT This trap indicates This trap indicates that No action
MINOR that the Minor High the Minor High frame
CLEAR frame temperature temperature has been
has been cleared. cleared.
TEMP HIGH 13503 PLAT Frame temperature Frame temperature has Check Terminal
MAJOR has gone above the gone above the High Server in the
High Major threshold. Major threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame.
TEMP HIGH 13504 PLAT This trap indicates This trap indicates that No action
MAJOR that the Major High the Major High frame
TEMP LOW 13505 PLAT Frame temperature Frame temperature Check Terminal
MINOR dropped below the dropped below the Server in the
Low Minor threshold. Low Minor threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame.
TEMP LOW 13506 PLAT This trap indicates This trap indicates that No action
MINOR that the Minor Low the Minor Low frame
....................................................................................................................................................................................................................................
5060 WCS 6-65
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TEMP LOW 13507 PLAT Frame temperature Frame temperature Check Terminal
MAJOR dropped below the dropped below the Server in the
Low Major threshold. Low Major threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame.
TEMP LOW 13508 PLAT This trap indicates This trap indicates that No action
MAJOR that the Major Low the Major Low frame
HUM HIGH 13509 PLAT Frame humidity has Frame humidity has Check Terminal
MINOR gone above the High gone above the High Server in the
Minor threshold. Minor threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame
HUM HIGH 13510 PLAT This trap indicates This trap indicates that No action
MINOR that the Minor High the Minor High frame
CLEAR frame humidity has humidity has been
been cleared. cleared.
HUM HIGH 13511 PLAT Frame humidity has Frame humidity has Check Terminal
MAJOR gone above the High gone above the High Server in the
Major threshold. Major threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame
HUM HIGH 13512 PLAT This trap indicates This trap indicates that No action
MAJOR that the Major High the Major High frame
....................................................................................................................................................................................................................................
6-66 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

HUM LOW 13513 PLAT Frame humidity Frame humidity Check Terminal
MINOR dropped below the dropped below the Server in the
Low Minor threshold. Low Minor threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame
HUM LOW 13514 PLAT This trap indicates This trap indicates that No action
MINOR that the Minor Low the Minor Low frame
HUM LOW 13515 PLAT Frame humidity Frame humidity Check Terminal
MAJOR dropped below the dropped below the Server in the
Low Major threshold. Low Major threshold. frame shown in
Affected
Component and
take corrective
action in the
relevant frame
HUM LOW 13516 PLAT This trap indicates This trap indicates that No action
MAJOR that the Major Low the Major Low frame
POWER 13517 PLAT Failure on power Failure on power Check Terminal
DISTRIB distribution. distribution. Server in the
FAULT frame shown in
Affected
Component and
verify Power
Distribution in
the relevant
frame
POWER 13518 PLAT Power distribution Power distribution No action
DISTRIB alarm cleared alarm cleared
CLEAR
CPU DOWN 14000 PLAT The CPU utilization CPU is down. Verify CPU
can't be obtained status.
(cpu_stat does not
exist ) as CPU is
Down.
....................................................................................................................................................................................................................................
5060 WCS 6-67
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CPU DOWN 14001 PLAT The CPU is Up. None
CLEAR
SYSTEM 14002 SWLOG Status Status request To Inform EMS to
STATUS was successful. Display System Status
REPORT Report.
SUCCESS
SYSTEM 14003 SWLOG The System Status
STATUS failed for one reason
REPORT or another.
FAIL
CCM LOAD 14005 OVLD System is within Load has been None
IS acceptable thresholds successfully
BALANCED for load balancing redistributed to least
across call processing loaded call processing
nodes. nodes.
UMA 14006 PLAT UMA System is Failure recovery at the None
TRAFFIC available from local local switch.
READY WSS
UMA NOT 14007 PLAT UMA System is Failure occurred at the Monitor local
TRAFFIC unavailable from local switch with IPM switch for
READY local WSS. cards. auto-recovery of
IPM cards.
GEN MG DBF 14050 CNFIG The MGC OAM Trap The following are the Verify that the
FILES application possible causes. 1) /var/tmp
FAILED encountered an error Incorrect permission directory has the
while generating the for the /var/tmp correct
MG database files. directory. 2) Database permissions and
access failure. correct if
necessary.
Contact customer
support if the
problem persists.
GEN MG DBF 14051 CNFIG The MGC OAM Trap The MG database files No action
FILES application were successfully required.
CLEAR successfully generated.
generated the MG
database files.
....................................................................................................................................................................................................................................
6-68 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

GEN MG SW 14052 CNFIG The MGC OAM Installation issue. Verify
FILES application installation.
FAILED encountered an error
while generating the
MG swcontrol files.
GEN MG SW 14053 CNFIG The MGC OAM The MG swcontrol No action
FILES application files were successfully required.
generated the MG
swcontrol files.
FILES BIN application installation.
MG swcontrol files.
FILES BIN application files were successfully required.
generated the MG
swcontrol files.
FILES FPG application installation.
MG swcontrol files.
FILES FPG application files were successfully required.
generated the MG
swcontrol files.
FILES DSP application installation.
MG swcontrol files.
FILES DSP application files were successfully required.
generated the MG
swcontrol files.
....................................................................................................................................................................................................................................
5060 WCS 6-69
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FILES DGM application installation.
MG swcontrol files.
FILES DGM application files were successfully required.
generated the MG
swcontrol files.
FILES PCM application installation.
MG swcontrol files.
FILES PCM application files were successfully required.
generated the MG
swcontrol files.
MSFDB 14064 CNFIG MSC and MSF The Msf database audit Contact
CKSUM database mismatches has detected a Customer
MISMATCH in checksum. mismatch in databse Support.
checksum between
MGC and MG. The
possible mis-matches
are: 1) MSC or MSF
switchover causes the
loss of provisional
messages. 2) MSF
software upgrade
introduces new
parameters which
caused the mi
MSFDB 14065 CNFIG MGC and MG MGC and MG Contact
CKSUM database alarm has database no longer has Customer
MISMATCH cleared. checksum mismatch. Support.
CLEAR
SSN OOS 14700 SGW SSN out of service see the field of cause. take different
PRE510 action according
different cause
....................................................................................................................................................................................................................................
6-70 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SSN OOS 14701 SGW SSN out of service see the field of cause. None
CLEAR clear
PRE510
BSS 14702 OVLD A-Interface BSS BSS is overloaded MM should
OVERLOAD Overload Msg discard Messages
PRE510 according to the
threshold
received in
Throttle
threshold
dataword
BSS STOP 14703 OVLD A-interface overload, threshold changed None
OVERLOAD threshold modified
PRE510
SGW STATUS 15000 SGW Signaling Gateway Protocol error Report the error
IND reporting Unsolicited detected. to the customer
Status Indication support.
USER PART 15001 SGW Point code reporting DPC reports that user None
AVAILABLE User Part status part is available.
change (Available)
USER PART 15002 SGW Point code reporting DPC reports that user 1. Wait for DPC
UNAVAIL- User Part status part is unavailable. to report user
ABLE change (Unavailable) part available. 2.
Contact
destination
switch operator
about the outage.
DPC 15003 OVLD ISUP reporting DPC There is not enough 1. Contact the
CONGES- congestion bandwidth to the DPC. destination
TION switch operator
about the
network
congestion. 2.
Increase the
number of links
to the DPC.
DPC STOP 15004 OVLD ISUP reporting DPC Congestion abated to None
CONGES- stops congestion the DPC.
TION
....................................................................................................................................................................................................................................
5060 WCS 6-71
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CIC IDLE 15005 SGW ISUP reporting idle 1. Administrator 1. Administrator
LOC BLOCK circuit locally locally blocked the should send
blocked circuit. 2. ISUP locally unblock or reset
blocked the circuit due to that circuit. 2.
to error. If the circuit is
blocked due to
error, it will be
unblocked if the
switch originates
any ISUP
message on this
circuit.
CIC INC 15006 SGW ISUP reporting Administrator locally Administrator
BUSY LOC incoming busy circuit blocked the circuit. should send
BLOCK locally blocked unblock or reset
to that circuit.
CIC OUT 15007 SGW ISUP reporting Administrator locally Administrator
BUSY LOC outgoing busy circuit blocked the circuit. should send
BLOCK locally blocked unblock or reset
to that circuit.
CIC IDLE 15008 SGW ISUP reporting idle Received Block or Administrator
REM BLOCK circuit remotely Group Block message should send
blocked from the adjacent unblock or reset
switch. to that circuit.
CIC INC 15009 SGW ISUP reporting Received Block or Administrator
BUSY REM incoming busy circuit Group Block message should send
BLOCK remotely blocked from the adjacent unblock or reset
CIC OUT 15010 SGW ISUP reporting Received Block or Administrator
BUSY REM outgoing busy circuit Group Block message should send
BLOCK remotely blocked from the adjacent unblock or reset
CIC IDLE 15011 SGW ISUP reporting idle 1. Administrator Administrator
LOCREM circuit locally and locally blocked the should send
BLOCK remotely blocked circuit. 2. Received unblock or reset
Block or Group Block to that circuit.
message from the
adjacent switch.
....................................................................................................................................................................................................................................
6-72 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CIC INC 15012 SGW ISUP reporting 1. Administrator Administrator
BUSY incoming busy circuit locally blocked the should send
LOCREM locally and remotely circuit. 2. Received unblock or reset
BLOCK blocked Block or Group Block to that circuit.
message from the
adjacent switch.
CIC OUT 15013 SGW ISUP reporting 1. Administrator Administrator
BUSY outgoing busy circuit locally blocked the should send
LOCREM locally and remotely circuit. 2. Received unblock or reset
BLOCK blocked Block or Group Block to that circuit.
message from the
adjacent switch.
MTP3 LINK 15014 SGW MTP3 reporting link SS7 link block status None
NOT locally and/or updated by Local or
BLOCKED remotely blocked Remote Administrator.
Possible Values for
Link Block status are
: Local Block (1) ,
Remote Block (2),
Not Blocked (3),
Local and Remote
Blocked (4)
MTP3 LINK 15015 SGW MTP3 reporting link SS7 link block status If Local Block,
BLOCK locally and/or updated by Local or Unblock the link
remotely blocked Remote Administrator. If Remote Block,
Possible Values for consult remote
Link Block status are administrator If
: Local Block (1) , Not Blocked, no
Remote Block (2), action required If
Not Blocked (3), Local and
Local and Remote Remote Blocked,
Blocked (4) unblock the link
and consult the
remote
administrator
MTP3 LINK 15018 SGW MTP3 reporting local SS7 link is None
NOT or remote link no uninhibited.
INHIBITED longer inhibited
MTP3 LINK 15019 SGW MTP3 reporting link SS7 link is inhibited Administrator
INHIBIT locally or remotely locally or remotely. should uninhibit
inhibited the SS7 link.
....................................................................................................................................................................................................................................
5060 WCS 6-73
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 LINK 15022 SGW MTP3 reporting link
INHIBIT inhibited denied
DENIED
UNINHIBIT uninhibited denied
DENIED
MTP3 LINK 15024 OVLD MTP3 reporting link Link congestion None
NOT no longer congested abated.
CONGESTED
MTP3 LINK 15025 OVLD MTP3 reporting link There is not enough Increase the
CONGESTED congested link bandwidth. number of links
on the linkset.
MTP3 LINK 15026 SGW MTP3 reporting link SS7 link is active. None
ACTIVE active
MTP3 LINK 15027 SGW MTP3 reporting link The Cause Values Please take
INACT inactive indicate the following appropriate
277 - T32 expired. 269 action based on
- link restoration failed the cause code
256 - T17 expired 257- value in event
Mgmt Link Deact datawords.
(new enum) 281- T7
expiry 280- Mtp2
disconnect (T1 cable
disconect, noSync etc.)
282- T31 expiry 283-
Mgmt Linkset dis
MTP3 LINK 15028 SGW Not Used Occurs when the Depending on
FAIL alignment is lost or cause , do the
whent he layer appropriate
manager deactivates
the link or inhibition or
blocking is initiated for
this link. The link
remains in the failed
state only until the
changeover is
complete
CONNECT- connecting
ING
....................................................................................................................................................................................................................................
6-74 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SUSP suspended
MTP3 15031 OVLD MTP3 reporting Linkset congestion None
LINKSET linkset no longer abated.
NOT congested
CONGESTED
MTP3 15032 OVLD MTP3 reporting There is not enough Increase the
LINKSET linkset congested linkset bandwidth. number of links
CONGESTED on the linkset.
MTP3 ROUTE 15033 OVLD MTP3 reporting route Congestion abated to None
NOT no longer congested the DPC.
CONGESTED
MTP3 ROUTE 15034 OVLD MTP3 reporting route There is not enough 1. Contact the
CONGESTED congested bandwidth to the DPC. destination
switch operator
about the
network
congestion. 2.
Operator has to
figure out why
STP is
congested.
MTP3 ROUTE 15035 SGW MTP3 reporting route Failed doing restart
SP NOT no longer restarting procedure, possibly not
RESTARTING enough links that are
in-service.
MTP3 ROUTE 15036 SGW MTP3 reporting route
SP restarting
RESTARTING
MTP3 PAUSE 15037 SGW MTP3 paused for a Failure occurred at the Contact the
concerned point code concerned switch. operator of the
corresponding
switch.
MTP3 15038 SGW MTP3 resumed for a Failure recovered at None
RESUME concerned point code the concerned switch.
CVT FAILED 15039 SGW ISUP reporting There is no response to
Circuit Validation CVT message.
Test failed
....................................................................................................................................................................................................................................
5060 WCS 6-75
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SSN USER IS 15040 SGW SCCP Subsystem user Remote SSN user at None
is in-service remote switch is
in-service
SSN USER 15041 SGW SCCP Subsystem user SSN user at remote Our switch will
OOS is out-of-service switch is out of route to backup
service. point code, so no
problem.
SP 15042 SGW SCCP Signaling Point Failure recovered at None
ACCESSIBLE accessible the concerned switch.
SP 15043 SGW SCCP Signaling Point Failure occurred at the Contact the
INACCES- inaccessible concerned switch. operator of the
SIBLE corresponding
switch.
SP 15044 OVLD SCCP Signaling Point There is not enough 1. Contact the
CONGESTED congested bandwidth to the DPC. destination
switch operator
about the
network
congestion. 2.
Increase the
number of links
to the DPC.
SCCP ADDR 15045 SGW SCCP reporting no SCCP is not able to Check the SCCP
ERROR translation of address translate the address. DPC, SSN or
(global title), bad GTT
nature of address configuration.
SCCP 15046 SGW SCCP reporting no SCCP is not able to Check the SCCP
SPECIFIED translation of address, translate the address. DPC, SSN or
ADDR bad address specified GTT
ERROR configuration.
SUBSYSTEM 15047 OVLD SCCP subsystem Congestion occurred at 1. Contact the
CONGES- congestion the remote SCCP destination
TION subsystem. switch operator
about the
network
congestion. 2.
Increase the
number of links
to the DPC.
....................................................................................................................................................................................................................................
6-76 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SUBSYSTEM 15048 SGW SCCP subsystem Failure of subsystem Contact the
FAILURE failure occurred at the remote destination
switch. switch operator
about the
subsystem
failure.
UNEQPT 15049 SGW SCCP unequipped TCAP user is not Check the TCAP
USER TCAP user registered with the configuration.
SCCP.
NETWORK 15050 SGW SCCP network failure Fail to route to TCAP. Check TCAP
FAILURE SSN
configuration.
NETWORK 15051 OVLD SCCP network SCCP message is Check TCAP
CONGES- congestion undeliverable to SSN
TION TCAP. configuration.
SSN 15052 SGW SCCP unqualified Route does not exists. Check SCCP
UNQUALI- Route
FIED configuration.
HOP 15053 SGW SCCP hop counter Message is discarded
VIOLATION violated due to hop counter
violation.
MTP2 LINK 15054 SGW MTP2 reporting link SS7 links are aligned. None
ALIGNED active
....................................................................................................................................................................................................................................
5060 WCS 6-77
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 LINK 15055 SGW MTP2 reporting link 1. Cable not 1. Check that
NOT inactive connected. 2. Link is SS7 card is
ALIGNED not configured installed and
correctly.3. Adjacent cable is
switch is not connected. 2.
responding. 4. SS7 Check the link
card installed but not configuration
configured in the parameters.3.
database. Check with the
adjacent switch
operator about
the link outage.
4. Verify that
both ends are
using the same
encoding
(B8ZS/AMI) and
speed (64/56
Kbps)
UNRECOG- 15056 SGW BICC received an BICC decoder
NIZED MSG unrecognized received an
message unrecognized message
type.
BICC 15057 SGW BICC decoded error BICC decoded
DECODE in APM-User unrecognized
ERROR information Originating or
ADDRESS Destination Address.
BICC 15058 SGW BICC decoder BICC decoder
INVALID received invalid received a parameter
PARM RCVD parameter contents with unrecognized
contents.
BICC APM 15059 SGW BICC received BICC decoder
DATA insufficient APM data received an APM
INSUFFI- in an APM message parameter with
CIENT insufficient contents in
an APM message.
BICC APM 15060 SGW BICC missing APP BICC decoder
APP PARM parameter in APM received an APM
MISSING message message missing an
APP parameter.
....................................................................................................................................................................................................................................
6-78 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BICC PRI 15061 SGW BICC received BICC decoder
DATA insufficient APM data received an APM
INSUFFI- in a PRI message parameter with
CIENT insufficient contents in
a PRI message.
BICC PRI 15062 SGW BICC missing APP BICC decoder
APP PARM parameter in PRI received a PRI
MISSING message message missing an
APP parameter.
BICC 15063 SGW BICC decode error in BICC decoder could
DECODE Application Context not decode or validate
ERROR ACI Identifier the received
Application Context
Identifier contents.
BICC 15064 SGW BICC decode BICC decoder could
DECODE PRI Pre-Release not successfully
MSG Information message decode the received
error Pre-Release
Information message.
BICC 15065 SGW BICC decode error BICC decoder
DECODE detected in the determined the
ERROR sequence or sequence number or
SEQSEG segmentation segment value was
indicator incorrect.
BICC 15066 SGW BICC decode BICC decoder
COMPAT- released call due to determined the call
IBILITY RLS compatibility should be released due
requirements to the information
contained in the
compatibility
information.
BICC 15067 SGW BICC decode is BICC decoder
COMPAT- dropping the faulty determined that the
IBILITY APP parameter due to APP parameter should
DROP APP compatibility be dropped due to the
requirements information contained
in the compatibility
information.
....................................................................................................................................................................................................................................
5060 WCS 6-79
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BICC 15068 SGW BICC decode is BICC decoder
COMPAT- dropping the faulty determined that an
IBILITY Information Element information element in
DROP IE in the APP parameter the APP parameter
due to compatibility should be dropped due
requirements to the information
contained in the
compatibility
information.
ACG 15069 SGW Remove ACG
CONTROL controls.
REMOVE
REQ
USER PART 15070 SGW ISUP reporting DPC reports user part
UN- remote user unequipped.
EQUIPPED unequipped indication
received from MTP3.
NO ROUTE 15071 SGW ISUP reporting can't Connect request
INV TNS find route for given received with no
TNS. circuit specified and no
route is configured for
the passed TNS.
NO ROUTE 15072 SGW ISUP reporting can't Connect request
INV CDPTY find route for given received with no
called party number. circuit specified and no
route is configured for
the passed called party
number.
SUINSTID 15073 SGW ISUP reporting
MISMATCH suInstId does not
match.
REM CONG 15074 OVLD ISUP reporting
LVL1 release message with
automatic congestion
level 1 received.
LVL2 release message with
level 2 received.
....................................................................................................................................................................................................................................
6-80 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

LVL3 release message sent
level 3 received.
REM INV 15077 SGW ISUP reporting range Dumping.
RNGORSTA- or status is not valid.
TUS
REM T12 15078 SGW ISUP reporting T12
INACTIVE not running when
BLA received.
INACTIVE inactive when UBA
received.
INACTIVE inactive when RLC
received.
REM CIC 15081 SGW ISUP reporting idle
IDLE UBL circuit remotely
unblocked.
REM CIC 15082 SGW ISUP reporting UBL
UNBLOCK message received on
a circuit.
REM UNEQP 15083 SGW Circuit is unequipped
CIR at far end of
trunk-group.
REM 15084 SGW ISUP reporting
INVCGBREQ invalid circuit group
block request.
REM INV 15085 SGW ISUP reporting range
RANGE in event and in circuit
group does not match.
REM CIR 15086 SGW ISUP reporting
MNTACK maintenance ack.
REM 15087 SGW ISUP reporting circuit
CGUREQ group unblock
request.
REM INV 15088 SGW ISUP reporting Returning
CGU invalid circuit group failure.
unblock.
....................................................................................................................................................................................................................................
5060 WCS 6-81
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

LOC INV 15089 SGW ISUP reporting Returning
CGSMTI invalid Circuit Group failure.
Supervision Msg
Type Indicator.
LOC INV 15090 SGW ISUP reporting range Dumping.
RNGORSTA- or status is not valid.
TUS
INV RANGE 15091 SGW ISUP reporting circuit
CGUREQ group unblock
request received for
the same circuit but a
different range.
INV RANGE 15092 SGW ISUP reporting range
CQM in the received CQR
message is different
from the range sent in
the CQM message.
INV ACK 15093 SGW ISUP reporting circuit This alarm is generated
CGBRSP which is included in for each circuit in
circuit group block CGB response which
response is not is not expecting a
expecting a block block acknowledge.
acknowledge.
INV ACK 15094 SGW ISUP reporting a This alarm is generated
CGURSP circuit which, for each circuit in
included in circuit CGU response which
group unblock is not expecting
response, is not unblock acknowledge.
expecting unblock
acknowledge.
CIC VAL 15095 SGW ISUP reporting
FAILED Circuit validation
response received
with the respond
indicator not set to
success.
CIC VAL 15096 SGW Not used. Circuit validation
WRONG response received
CLLI where the CLLI does
not match with the
configured CLLI.
....................................................................................................................................................................................................................................
6-82 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CIC VAL 15097 SGW ISUP reporting
SUCCESS successful circuit
validation response
received.
NO CIRCUIT 15098 SGW ISUP reporting can't Connect request
find circuit for receives with no circuit
non-prior call. specified. ISUP could
find a route but no idle
circuits which matches
the requirements are
available towards the
destination.
INV ADDRS 15099 SGW ISUP reporting can't Connect request
route call: called received with no
party number & TNS circuit, transit network
not given. selection, and called
party number
specified.
INV CIRCUIT 15100 SGW ISUP reporting Connect request
connect request received from the
received on ISUP user on a circuit
unequipped circuit. which is not
configured in ISUP.
CIC BUSY 15101 SGW ISUP reporting active Connect request
connection exists on received on a circuit
the circuit. which already has a
connection associated.
INV NW 15102 SGW ISUP reporting DPC Connect request
RESOURCE is unavailable. received towards a
DPC which is not
available (paused).
CIRCUIT 15103 SGW ISUP reporting that Connection request
REM circuit is remotely received on a circuit
BLOCKED blocked. which is remotely
blocked.
CAL REF 15104 SGW ISUP reporting can ISUP is not able to
not allocate a new allocate an spInstId.
spInst ID. The number of call
reference is exceeded.
....................................................................................................................................................................................................................................
5060 WCS 6-83
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

NO MEMORY 15105 SGW ISUP reporting can ISUP is not able to
not allocate a allocate memory for a
connection block. connection control
block.
INV MSAP 15106 SGW ISUP reporting ISUP has received a
MTP-3 SAP not request from the ISUP
bound. user on an upper SAP
which is corresponding
to lower SAP and is
not bound.
CIC IDLE 15107 SGW ISUP reporting no
connection on the
circuit.
INV 15108 SGW ISUP reporting
SUINSTID invalid service user
instance ID.
UNKNOWN 15109 SGW ISUP reporting
SUINSTID unknown service user
instance ID.
INV EVNT 15110 SGW ISUP reporting
unexpected event
received.
CIC STATE 15111 SGW ISUP reporting circuit The passed circuit ID
MISMATCH and connection does not match with
mismatch. the circuit ID stored in
the connection control
block.
INV 15112 SGW ISUP reporting
VARIANT invalid event type.
INV INTF 15113 SGW ISUP reporting
interface ID for the
circuit is not
configured.
INV STATE 15114 SGW ISUP reporting
CIR MNTREQ invalid circuit
maintenance request.
INV STATE 15115 SGW ISUP reporting CGB received when
INV CGB invalid CGB REQ. waiting for a CGUA or
GRA.
....................................................................................................................................................................................................................................
6-84 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

LI INV SSAP 15116 SGW ISUP reporting SCCP
SAP is unavailable.
TMR EXP 15117 SGW ISUP reporting timer
expired.
CAUSE 15118 SGW ISUP reporting circuit
UNEQP CIR unequipped.
LI INV MSAP 15119 SGW ISUP reporting
MTP-3 SAP not
found.
LI INV 15120 SGW ISUP reporting
CIRCUIT message received at
unequipped CIC and
DPC.
LI INV EVNT 15121 SGW ISUP reporting
invalid status event.
LI UNEQP 15122 SGW ISUP reporting circuit
CIR unequipped.
TCAP MSG 15123 SGW Message buffer
ALOC FAIL allocation failure
TCAP MEM 15124 SGW Static memory
ALOC FAIL allocation failure
TCAP DUP 15125 SGW Duplicate Invoke ID
INVID
TCAP MAND 15126 SGW Mandatory element is
MIS OR missing or invalid
INVAL PARM parm
TCAP UX 15127 SGW Tcap outgoing
MSG unexpected message
TCAP UNKN 15128 SGW Tcap outgoing
MSG unknown message
type
TCAP UNKN 15129 SGW Tcap outgoing
INVID message with
unrecognized invoke
ID
TCAP ALOC 15130 SGW Dialogue ID
DLGID FAIL allocation failure
....................................................................................................................................................................................................................................
5060 WCS 6-85
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TCAP HASH 15131 SGW Hash table function
FAIL fails
TCAP MAX 15132 SGW Max configuration Active dialogue
ALOC DLGID reached while allocation fails.
allocating dialogue
TCAP MAX 15133 SGW Max configuration Active invoke
ALOC INV reached while allocation fails.
allocating invoke
TCAP INV 15134 SGW Invalid component
COMPEV event structure values
TCAP 15135 SGW General
GENUCFG unconfiguration is
OK OK
TCAP BIND 15136 SGW Bind procedure is OK
OK
TCAP 15137 SGW General configuration
GENCFG OK is OK
TCAP 15138 SGW SAP configuration is
SAPCFG OK OK
TCAP 15139 SGW General configuration
GENCFG is not OK
NOK
TCAP 15140 SGW SAP configuration is
SAPCFG not OK
NOK
TCAP UI INV 15141 SGW Upper interface is Upper SAP is
SAP UBND invalid unbounded.
TCAP UI INV 15142 SGW Upper interface is TCAP is not active.
PROT NOT invalid
ACTIVE
TCAP UI INV 15143 SGW Upper interface is Service provider ID is
SPID invalid out of range.
TCAP UI INV 15144 SGW Upper interface is Upper SAP is not
SAP invalid configured.
TCAP LI INV 15145 SGW Lower interface is Lower SAP is
SAP UBND invalid unbounded.
....................................................................................................................................................................................................................................
6-86 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TCAP LI INV 15146 SGW Lower interface is TCAP is not active.
PROT NOT invalid
ACTIVE
TCAP LI INV 15147 SGW Lower interface is Service user ID is out
SUID invalid of range.
TCAP LI INV 15148 SGW Lower interface is Lower SAP is not
SAP invalid configured.
TCAP BND 15149 SGW Bind fails
FAIL
TCAP MI INV 15150 SGW Interface is invalid Service provider ID is
SPID out of range.
TCAP MI INV 15151 SGW Interface is invalid SAP is not configured.
SAP
SCCP USER 15152 SGW SCCP user came in User initiated request. None
INS service
SCCP USER 15153 SGW SCCP user is going User initiated request. Activate
OOS out-of-service subsystem
SCCP 15154 SGW Routing error Invalid route or route
ROUTING is not available.
ERR
SCCP SYN 15155 SGW Syntax error in
ERROR message received
from the network
MTP3 LINK 15157 SGW Inhibit link is denied.
INHIBIT Inhibit this link will
DENIED DPC cause the DPC not
UNAVAIL reachable
INHIBIT inhibited denied
DENIED RMT because of remote
NEG ACK end negatively
acknowledged a
request
MTP3 OUT 15159 SGW MTP3 reporting out
OF RTEINST of route instance
control blocks
....................................................................................................................................................................................................................................
5060 WCS 6-87
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 INV 15160 SGW MTP3 reporting
SLC OTHER invalid signaling link
END code configured on
other end
MTP3 SDT 15161 SGW MTP3 reporting
INV DATA invalid data
CFM confirmed from layer
2
INV DATA invalid data dropped
DRP OUT OF at layer 2 interface
RANGE because data is out of
range
DRP at layer 2 interface
DECODE because of decoding
ERR error
DRP INV at layer 2 interface
MSG because of invalid
LENGTH message length
INV PROT invalid event at SDT
NOT ACTIVE interface: protocol
layer not active
INV INV invalid event at SDT
SUID interface: invalid
service user
INV DECODE invalid event at SDT
ERR interface: decoding
error
INV OUT OF invalid event at SDT
RANGE interface: out of range
....................................................................................................................................................................................................................................
6-88 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 SNT 15169 SGW MTP3 reporting
INV PROT invalid event at SNT
NOT ACTIVE interface: protocol
layer not active
INV SPID invalid event at SNT
interface: invalid
service provider
INV OUT OF invalid event at SNT
RANGE interface: out of range
SRCENT invalid source entity
OPC OTHER invalid OPC at the
END other end
PSF MEM 15174 SGW Stacks PSF portion
FAILURE unable to allocate
update message
buffer
PSF UPD 15175 SGW Stacks PSF portion
MESSAGE unable to decode
ERROR received message
PSF INVALID 15176 SGW Stacks PSF portion
TMR EVENT timed out while
updating standby
process
ISUP HOP 15177 SIGNL INFO: ISUP hop Call is rejected as the
VIOLATION counter violated maximum number of
hops has been
exceeded.
T1 EXPIRED alignment failure due
to T1
(Aligned/Ready)
expiry
....................................................................................................................................................................................................................................
5060 WCS 6-89
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

to T2 (Not Aligned)
expiry
to T3 (Aligned)
expiry
to T6 (remote
congestion) expiry
T7 EXPIRED Alignment failure due
to T7 (excessive
delay of ack) expiry
FAILED failure
SUERM failure due to
EXPIRED SUERM threshold
ALL PROV failure due to all
ATTEMPT proving attempts fail
FAIL
MTP2 LOCAL 15186 SGW MTP2 received local
PROCESS process outage
OUTAGE
MTP2 15187 SGW MTP2 received
REMOTE remote process
PROCESS outage
OUTAGE
MTP2 LOCAL 15188 SGW MTP2 received local
PROCESS process outage
OUTAGE recovery
RECOVERY
....................................................................................................................................................................................................................................
6-90 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 15189 SGW MTP2 received
REMOTE remote process
PROCESS outage recovery
OUTAGE
RECOVERY
MTP2 LOCAL 15190 OVLD MTP2 received local
CONGES- congestion
TION
MTP2 LOCAL 15191 OVLD MTP2 received local
CONGES- congestion recovery
TION
RECOVERY
MTP2 15192 OVLD MTP2 received
REMOTE remote congestion
CONGES- recovery
TION
RECOVERY
RMT CGB 15193 SGW ISUP receives circuit
group block request.
RMT CGU 15194 SGW ISUP receives circuit
group unblock
request.
MSC NODE 15195 RESC Signalling Most likely WSS is Make sure WSS
SELECTION interface/Central overloaded. Possibly is operational.
THROTTLE Service experiences WSS is down.
ON the condition that
WSS can not process
new calls due to
overloading or
unavailability.
MSC NODE 15196 RESC The condition The condition None
SELECTION described in WSS described in WSS
THROTTLE NODE SELECTION NODE SELECTION
OFF THROTTLE ON is THROTTLE ON is
cleared and call cleared and call
throttling is turned throttling is turned off
off.
COMPLETED 15197 SWLOG INFO: Call
CALL completed with a
watched cause value.
....................................................................................................................................................................................................................................
5060 WCS 6-91
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MP REQ FAIL 15198 SWLOG INFO: SGW
maintenance protocol
message fail Event.
MP REQ 15199 SWLOG INFO: SGW
SUCCESS maintenance protocol
message success
Event.
MP REQ CFM 15200 SWLOG INFO: SGW
message event. Used
by FM to response to
EMS after receiving
request message from
OamCfg.
MP RESP 15201 SWLOG INFO: SGW
message event.Used
by FM after receving
response (except
CQM) from Sgw.
MP QUERY 15202 SWLOG INFO: SGW
RESP maintenance protocol
message fail
Event.Used by FM
mainly for CQM
response.
ISUP MTP 15203 SGW ISUP/BICC received The ISUP user issued Persistent
REPORT DPC indication from request for paused occurrence
PAUSE MTP3 that a point code or MTP3 indicates either
destination point code reported paused DPC MTP3 is unable
has paused to re-establish
connectivity or
the ISUP user not
blocking CICs
on a paused
DPC.
ISUP MTP 15204 SGW ISUP/BICC received MTP3 reported that a None
REPORT DPC indication from paused destination
RESUME MTP3 that a point code has been
destination point code resumed.
has resumed
....................................................................................................................................................................................................................................
6-92 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

STOP LOCAL 15205 OVLD ISUP/BICC report
CONGES- local congestion stop
TION
LOCAL 15206 OVLD ISUP/BICC report
CONGES- local congestion level
TION 1
LEVEL1
LOCAL 15207 OVLD ISUP/BICC report
CONGES- local congestion level
TION 2
LEVEL2
SGW 15208 OVLD SGW beginning ISUP/BICC or Alternating
OVERLOAD overload procedures Real-Time Scheduler ISUP/BICC Rx
LEVEL1 level 1 has high CPU IAMs will be
utilization due to released until
traffic overload CPU utilization
conditions. Beginning has subsided.
throttling procedures.
SGW 15209 OVLD SGW exiting level 1 Existing ISUP/BICC ISUP/BICC is
OVERLOAD overload procedures or Real-Time now processing
LEVEL1 Scheduler high CPU Rx IAMs from
ENDED utilization due to the adjacent
traffic overload STP/SP since
conditions has abated. CPU utilization
been reduced.
SGW 15210 OVLD SGW beginning ISUP/BICC or All ISUP/BICC
OVERLOAD overload procedures Real-Time Scheduler Rx IAMs will be
LEVEL2 level 2 has high CPU released until
utilization due to CPU utilization
traffic overload has subsided.
conditions. Beginning
overload procedures.
SGW 15211 OVLD SGW exiting level 2 Existing ISUP/BICC ISUP/BICC is
OVERLOAD overload procedures or Real-Time now processing
LEVEL2 Scheduler high CPU Rx IAMs from
ENDED utilization due to the adjacent
traffic overload STP/SP since
conditions has abated. CPU utilization
been reduced.
....................................................................................................................................................................................................................................
5060 WCS 6-93
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CIC REM 15212 SGW ISUP reporting circuit Received Block
BLOCK remotely blocked message from the
adjacent switch.
CIC LOCAL 15213 SGW ISUP reporting circuit Administrator locally
BLOCK locally blocked blocked the circuit.
DFT ENT 15214 SGW DFT reporting entity Entity made active by None
ACTIVE becomes active OAM command
DFT ENT 15215 SGW DFT reporting entity Entity made standby
STANDBY becomes standby by OAM command
DFT ENT 15216 SGW DFT reporting critical Critical rset on entity
MASTER rset on entity becomes master
becomes master
DFT ENT 15217 SGW DFT reporting entity Entity made OOS by Enable entity
OOS becomes OOS OAM command
DFT RSET 15218 SGW DFT reporting rset Rset made active by
ACTIVE becomes active OAM command
DFT RSET 15219 SGW DFT reporting rset Rset made standby by
STANDBY becomes standby OAM command
DFT RSET 15220 SGW DFT reporting critical Critical rset on node
MASTER rset activated activated by OAM
command
DFT RSET 15221 SGW DFT reporting critical Critical rset created by
SHADOW rset created activation of A/S rset
of protocol layer
DFT RSET 15222 SGW DFT reporting rset Rset becomes OOS by
OOS becomes OOS OAM command
INV RESET 15223 NTWK CMMGW reports Protocol error.
ACK reset ack not
returning
INV RESET 15224 NTWK CMMGW reports Protocol error.
CIRCUIT reset ack not
ACK returning
DFT ENT INS 15225 SGW DFT reporting entity Entity made INS None
in service
DFT RSET 15226 SGW DFT reporting rset Rset becomes INS
INS becomes OOS
....................................................................................................................................................................................................................................
6-94 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SGW 15227 SGW An attempt to create,
CONFIG update or delete an
FAILURE object has failed. This
failure can occur at
init (as objects are
being created from
the database), or due
to a CfgReq. This
event is issued by
SGW applications.
SS7 SYSTEM 15228 SGW SS7 System is Failure recovery at the None
AVAILABLE available from local local switch.
WSS
SS7 SYSTEM 15229 SGW SS7 System is Failure occurred at the Monitor local
UNAVAIL- unavailable from local switch. switch for
ABLE local WSS auto-recovery
REMOTE 15230 OVLD Remote system ISUP congestion Contact the
ISUP transitioned to ISUP indicated by remote operator of the
CONGES- congestion system. remote switch if
TION congestion is for
long time.
REMOTE 15231 OVLD Remote system ISUP congestion
ISUP transitioned out of cleared in the remote
CONGES- ISUP congestion system
TION
CLEARED
DPC OOS 15232 SGW DPC Failed or DPC has failed or DPC about to be
out-of-service. being taken out of deleted from
service. system
DPC DELETE 15233 SGW DPC is being Provisioning has None
removed from local deleted DPC.
SS7 system.
MTP3 15234 SGW MTP3 linkset has Operator admin state None
LINKSET been unlocked. change.
UNLOCKED
....................................................................................................................................................................................................................................
5060 WCS 6-95
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 15235 SGW MTP3 linkset has Operator admin state Operator
LINKSET been locked. change. dependant action.
LOCKED When needed,
use WEM to
unlock the
linkset.
MTP3 LINK 15236 SGW MTP3 link has been Operator admin state None
UNLOCKED unlocked. change.
MTP3 LINK 15237 SGW MTP3 link has been Operator admin state Operator
LOCKED locked. change. dependant
action.When
needed, use
WEM to unlock
the link.
SCCP CONN 15238 SGW SCCP Connection Connection usage If this is occuring
THRESH Usage Threshold reached pre-set frequently then
LIMIT Limit threshold. increase the
pre-set threshold
and/or Reduce
SCCP Traffic
and/or add more
capacity in CS.
Otherwise wait
for active
connection-
s(calls) to clear.
SCCP CONN 15239 SGW SCCP Connection Connection usage None.
THRESH Usage Threshold below threshold.
CLEAR Limit Cleared
MTP3 MAX 15240 SGW MTP3 route The No of Message Escalate to the
RTE QUEUE maximum queue Queued are very high next level
REACHED reached support
MTP3 MAX 15241 SGW MTP3 route queue The Message queue none
RTE QUEUE released was cleared
RELEASED
MTP3 STATE 15242 SGW MTP3 timer T3 State mismatch has Escalate to the
T3 correction been detected T3 next level
CORREC- support
TION
....................................................................................................................................................................................................................................
6-96 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 STATE 15243 SGW MTP3 timer T3 state mismatch has none
T3 correction been cleared T3
CORREC-
TION CLEAR
MTP3 STATE 15244 SGW MTP3 timer T4 State mismatch has Escalate to the
CORREC- support
TION
MTP3 STATE 15245 SGW MTP3 timer T4 state mismatch has
CORREC-
TION CLEAR
MTP3 STATE 15246 SGW MTP3 timer T5 state mismatch has Escalate to the
CORREC- support
TION
MTP3 STATE 15247 SGW MTP3 timer T5 state mismatch has none
CORREC-
TION CLEAR
SCCP SSP 15248 SGW Subsystem prohibited Prohibited message Escalate to the
RAISE message received coming from remote next level
side support
SCCP SSP 15249 SGW Subsystem prohibited None None
CLEAR message cleared
SCTP INV 15300 SIGNL Interface invalid Internal Check Local
EVT event error,configuration Node SCTP
issues. traces for
specific errors
SCTP SMEM 15301 SIGNL Static memory alloc Internal error,memory Check memory
ALLOC FAIL fail utlilization issue in this utilization
node
SCTP DMEM 15302 SIGNL Dynamic memory Internal error,memory Check memory
ALLOC FAIL alloc fail utlilization issue in this utilization
node
....................................................................................................................................................................................................................................
5060 WCS 6-97
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SCTP INET 15303 SIGNL Error due to Socket Internal error,IP Check Local
ERR related error connectivity errors Node traces for
specific errors,
check IP
connections
SCTP 15304 SIGNL Error due to internal Internal error Check Local
INTERNAL operations Node traces for
ERR specific errors,
check IP
connections
SCTP 15305 SIGNL Alarm generated Internal error, Check Local
BNDREQ while processing bind configuration errors Node traces for
request specific
errors,check IP
connections
SCTP 15306 SIGNL Alarm generated Internal Check Local
UBNDREQ while processing error,configuration Node traces for
unbind reques errors specific
errors,check IP
connections
SCTP SERV 15307 SIGNL Alarm generated Internal Check Local
REQ while processing error,configuration Node traces for
server open request errors specific errors,
check IP
connections
SCTP CON 15308 SIGNL Alarm generated Internal Check Local
REQ while processing error,configuration Node traces for
connect request errors specific errors,
check IP
connections
SCTP CON 15309 SIGNL Alarm generated Internal Check Local
RSP while processing error,configuration Node traces for
connect response errors specific errors,
check IP
connections
DATREQ while processing data error,configuration Node traces for
request errors specific errors,
check IP
connections
....................................................................................................................................................................................................................................
6-98 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UDATREQ while processing error,configuration Node traces for
connectionless data errors specific errors,
request check IP
connections
DISCREQ while processing error,configuration Node traces for
disconnect request errors specific errors,
check IP
connections
SCTP RES 15313 SIGNL Start threshold for Internal error,memory Check memory
CONG STRT Dynamic Mem utilization issue in utilization
Reached node
SCTP RES 15314 SIGNL Stop threshold for None
CONG STOP Dynamic Mem
Reached
SCTP RES 15315 SIGNL Data drop threshold Internal error,memory Check memory
CONG DROP for Dynamic Mem utilization issue in utilization
Reached node
SCTP TXQ 15316 SIGNL Transmit queue Internal queuing size Check local node
CONG ON congestion start limit errors traces,contact
Reached vendor for
resolution
SCTP TXQ 15317 SIGNL Transmit queue None
CONG OFF congestion stop limit
Reached
SCTP TXQ 15318 SIGNL Transmit queue Internal queuing size Check local node
DATA DROP congestion drop limit errors traces,contact
Reached vendor for
resolution
SCTP RECV 15319 SIGNL Receive thread Internal queuing size Check local node
THR CLOSED unexpectedly errors traces,contact
shutdown vendor for
resolution
SCTP 15320 SIGNL Error performing a Internal SAP Check local node
CNTRLREQ management SAP management issues traces,contact
control request vendor for
resolution
....................................................................................................................................................................................................................................
5060 WCS 6-99
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SCTP 15321 SIGNL Error performing a Internal SAP Check local node
GRPCNTRL- management group management issues traces,contact
REQ SAP control request vendor for
resolution
SCTP 15322 SIGNL Error performing a Internal stack Check local node
SHTDWN- management management issues traces,contact
REQ shutdown request vendor for
resolution
SCTP PATH 15323 SIGNL Destination IP SCTP path failure Check IP
FAILURE address is not active connectivity to
for this association Destination IP
from this node address from this
node
SCTP PATH 15324 SIGNL Destination IP is now SCTP path failure clear No action
FAILURE active for this
CLEAR association from this
node
M3UA DPC 15400 OVLD M3UA reporting DPC Not enough Bandwidth Contact
CONGES- Congestion level to the DPC destination
TION event alongwith switch operator
congestion level
M3UA DPC 15401 OVLD M3UA reporting None
CONGES- cleared DPC
TION Congestion
CLEARED
M3UA PSP 15402 SGW M3UA association to Operator Command None
BLOCKED remote PSP locally
blocked
M3UA PSP 15403 SGW M3UA association to Operator Command None
UN- remote PSP locally
BLOCKED unblocked
M3UA PSP 15404 SGW M3UA remote PSP Far end PSP sends Contact
REM INHIBIT inhibited inhibit destination
switch operator
M3UA ASP 15405 SGW Invalid Event Internal/Configuration Check the local
INV EVT (UI,LI,Management error node's M3UA
Timer) traces for
detailed
information
....................................................................................................................................................................................................................................
6-100 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

M3UA ASP 15406 SGW M3UA ASP Bind Internal or Check the local
BND FAIL Failure configuration error node's M3UA
traces for
detailed
information
M3UA ASP 15407 SGW M3UA ASP bind OK None
BND OK
M3UA ASP 15408 SGW Failure in Internal error,improper Check hardware
MSG FAIL allocating/deallocationg memory utilization resources,
dynamic memory for memory
messages utilization
M3UA PSP 15409 SGW Association Association Request Check local and
ESTABLISH establishment failed with peer server remote
FAIL process failed configuration,
check IP
connections
M3UA PSP 15410 SGW M3UA Association None
ESTABLISH Establishment
OK successful
M3UA ASP 15411 SGW Protocol Error Internal error or Check the
PROTO detected in M3UA possible invalid parameters in the
ERROR protocol element protocol element(s) messages being
sent or
received.Check
Node's M3UA
traces
M3UA ASP 15412 SGW M3UA ASP went Internal error, Check traces etc
DOWN down shutdown for the local ASP
fault
M3UA ASP 15413 SGW M3UA ASP is up ASP is available None
UP
M3UA ASP 15414 SGW ASP went to None
ACTIVE Active/Standby State
STANDBY
M3UA ASP 15415 SGW ASP went to inactive Internal error or Check traces etc.
INACTIVE state shutdown for the local ASP
fault
....................................................................................................................................................................................................................................
5060 WCS 6-101
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

M3UA PSP 15416 SGW Association inhibited Inhibited by peer Contact
ASSOC server destination
INHIBIT switch operator
M3UA PSP 15417 SGW Association None
TERM Termination
CONFIRM Confirmation
Received
M3UA PSP 15418 SGW Data dropped due to Internal error, flow Check traces for
FLC DROP flow control control issues with the any local ASP
Peer fault
M3UA PSP 15419 SGW Invalid Parameter Parameter not Check traces for
INV PAR recognized by M2UA parameter
Stack information
M3UA PSP 15420 SGW General Status None
STATUS IND Indication
M3UA ASP 15421 SGW Send failure while Internal error, SCTP Check traces on
SCTP SEND sending data to SCTP communication issues local Node for
FAIL M3UA errors
M3UA AS 15422 SGW AS went to DOWN Shutdown,Internal Check traces for
DOWN state error AS faults
M3UA AS 15423 SGW AS went to active None
ACTIVE state
M3UA AS 15424 SGW AS went to inactive Shutdown, Internal Check traces for
INACTIVE state Error AS faults
M3UA AS 15425 SGW AS went to pending Shutdown, Internal Check traces for
PENDING state Error AS faults
M3UA ASP 15426 SGW SCTP indication for Communication to Check local and
SCTP COMM communication lost remote SCTP lost remote switch
DOWN arrived SCTP traces
M3UA ASP 15427 SGW ASP activation failed Internal Check traces for
ACTIVATION error,configuration ASP faults
FAIL error
M3UA ASP 15428 SGW ASP deactivation Internal Check traces for
DEACTIVA- failed error,configuration ASP faults
TION FAIL error
M3UA ASP 15429 SGW ASP UP Procedure Internal Check traces for
UP FAIL failed error,configuration ASP faults
error
....................................................................................................................................................................................................................................
6-102 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

M3UA DPC 15430 SGW Remote Point Code There are no route to Check active
UNAVAIL- Unavailable DPC via connected PSPs.If the PSPs
ABLE PSPs providing the
access to this
point code are
active then check
with the remote
switch operator
M3UA DPC 15431 SGW Remote Point Code One ore more PSP's None
AVAILABLE available active.
M3UA DPC 15432 SGW Remote Point Code All PSPs are Check active
USER PART user part unavailable down.There is no route PSPs.If the PSPs
UNA to user DPC's via the providing the
connected PSPs access to this
point code are
active then check
with the remote
switch operator
M3UA DPC 15433 SGW Remote Point Code Restriction placed by Check with the
RESTRICTED restricted remote switch remote switch
operator
M3UA ASP 15434 SGW Source Address List None
SRCAD- changed for SCTP
DRLST CHG associations
M3UA ASP 15435 SGW Dest. Address List None
DSTAD- changed for SCTP
DRLST CHG associations
M3UA ASP 15436 SGW Primary Dest. None
PRIDS- Address changed for
TADDR CHG SCTP associations
ABNRML 15437 SGW Release initiated due Abnormal conditions None
REL to abnormal
conditions
INABLITY 15438 SGW Inability to release a None
REL CIR circuit
M3UA DPC 15439 CNFIG M3Ua DPC Failed or M3Ua DPC has failed No action. M3Ua
OOS out-of-service. or being taken out of DPC about to be
service. deleted from
system.
....................................................................................................................................................................................................................................
5060 WCS 6-103
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

M3UA DPC 15440 CNFIG M3UA DPC is being Provisioning has None
DELETE removed from local deleted M3UA DPC.
SS7 system.
TT ASSERT 15801 SWLOG WARNING: TimesTen specific. TimesTen
FAIL TimesTen assertion specific.
failure.
TT DAEMON 15802 SWLOG INFO: TimesTen TimesTen daemon is Relax.
READY daemon ready. loaded and ready to
serve.
TT DAEMON 15803 DATAB TimesTen daemon TimesTen specific. No action in
EXITING exiting. general, since it
may be part of
ordinary
operations
sometimes.
TT DAEMON 15804 DATAB TimesTen daemon TimesTen specific. If TimesTen is
DIED died. not shut down
intentionally,
contact
Alcatel-Lucent
technical
support.
TT 15805 DATAB TimesTen datastore TimesTen datastore In general no
DATASTORE validity condition. specific. action needs to
VALIDITY be taken, since
CONDITION TimesTen
recovers by itself
in many cases.
Contact
Alcatel-Lucent
technical support
if certain
condition is seen
often.
TT 15806 SWLOG INFO: TimesTen TimesTen replication Sit tight and
REPLICA- replication daemon daemon is started. watch out.
TION starting.
DAEMON
STARTING
....................................................................................................................................................................................................................................
6-104 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TT 15807 DATAB TimesTen replication TimesTen replication Restart
REPLICA- daemon exiting. daemon is being killed replication.
TION for some reason.
DAEMON
EXITING
TT 15808 SWLOG WARNING: TimesTen specific. If TimesTen
REPLICA- TimesTen replication replication
TION daemon died. daemon is not
DAEMON shut down
DIED intentionally,
contact
Alcatel-Lucent
technical
support.
TT 15809 SWLOG WARNING: TimesTen specific. TimesTen
REPLICA- TimesTen replication specific.
TION operation failure.
OPERATION
FAILURE
TT 15811 DATAB TimesTen datastore Timesten datastore None
DATASTORE space OK. space is OK
SPACE OK
TT 15812 DATAB TimesTen datastore TimesTen datastore Contact technical
DATASTORE space exhausted. space exhausted support.
SPACE
EXHAUSTED
REPLICA- 15813 DATAB Too many replication Timesten Specific. No Action.
TION logs outstanding.
THRESH-
HOLD
REPLICA- 15814 DATAB Replication has Timesten Specific. Restart
TION stopped working replication.
HALTED
REPLICA- 15815 DATAB Replication has not Timesten Specific. No Action.
TION worked for more than
DELAYED 60 seconds.
TT 15820 SWLOG INFO: TimesTen TimesTen specific. Contact
UNRECOG- unrecognized trap Alcatel-Lucent
NIZED TRAP type technical
TYPE support.
....................................................................................................................................................................................................................................
5060 WCS 6-105
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SNMPV1 15830 DATAB SNMPv1 SNMPv1 trap specific. In general of no
UNRECOG- unrecognized trap big concern or
NIZED TRAP type contact
TYPE Alcatel-Lucent
technical
support.
DBASE 15831 DATAB An error has caused a TimesTen has detected Active OamCfg
CONN database connection corruption and will switchover if
CORRUPT to be corrupt. reported to application. this occurs
repeatly.
DBASE 15832 DATAB An error has caused a TimesTen has detected Active OamCfg
CONN database connection invalid condition and will switchover if
INVALID to become invalid. declared the database this occurs
off-line. repeatly.
SNMPV1 15833 DATAB SNMPv1 trap type SNMPv1 trap specific. General version1
TRAP trap sent to snmp
daemon. No
action required.
CONNEC- 15999 DATAB Too many database Abnormal process Consult syslog or
TION connections. Some cessation, processes in SYS.Monitor
THRESH- processes may not a loop, defunct, or table for more
HOLD have terminated as unstable platform information.
desired Processes may
have to be
terminated to
release
connections
CDC OOS 16000 SWLOG LAES CDC out of
service
CDC INS 16001 SWLOG LAES CDC in service
CDC MSG 16002 SWLOG WSS application TCP connection maybe
DELIV FAIL failed to deliver a locked.
CDC message (after
max. number of
retries) for a LAES
case.
MTP2 LINK 16010 SGW link up MTP2 link is up. None
UP
....................................................................................................................................................................................................................................
6-106 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 LINK 16011 SGW Alignment ready Alignment ready timer None
DOWN T1 timer expire expire
TIMER
MTP2 LINK 16012 SGW Not Aligned timer Not Aligned timer None
DOWN T2 expire expire
TIMER
MTP2 LINK 16013 SGW Aligned timer expire Aligned timer expire None
DOWN T3
TIMER
MTP2 LINK 16014 SGW Remote Congestion Remote Congestion None
DOWN T6 timer expire timer expire
TIMER
MTP2 LINK 16015 SGW Excessive delay of Excessive delay of None
DOWN T7 ack. timer expiry ack. timer expiry
TIMER
MTP2 LINK 16016 SGW Proving period abort Excessive delay of None
DOWN count has reached the ack. timer expiry
PROVING max. threshold
RETRY
MTP2 LINK 16017 SGW Two improper Two improper None
DOWN BSN backward seq. no. has backward seq. no. has
ERROR been detected in three been detected in three
consecutive received consecutive received
frames frames
MTP2 LINK 16018 SGW Two improper Two improper forward None
DOWN FIB forward indicator bits indicator no. has been
ERROR has been detected in detected in three
three consecutive consecutive received
received frames frames
MTP2 LINK 16019 SGW Signal unit error rate Signal unit error rate None
DOWN LINK
FAILURE
MTP2 LINK 16020 SGW out of alignment out of alignment status None
DOWN OUT status indication unit indication unit has
OF ALIGN has been received been received from the
LSSU from the remote remote equipment after
equipment after the the initial aligment
initial aligment
....................................................................................................................................................................................................................................
5060 WCS 6-107
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 LINK 16021 SGW Normal/Emergency Normal/Emergency None
DOWN alignment status alignment status
ALIGN LSSU indication has been indication has been
recieved from the recieved from the
remote equipment remote equipment after
after the initial the initial alignment
alignment procedure procedure
MTP2 LINK 16022 SGW out of service status ut of service status None
DOWN OUT indication unit has indication unit has
OF SERVICE been received from been received from the
LSSU the remote equipment remote equipment
during the initial during the initial
alignment procedure alignment procedure
MTP2 LINK 16023 SGW Link is down due to Link is down due to None
DOWN INV unexpected primitive unexpected primitive
STATE from MTP3 from MTP3
DOWN USER disconnect request disconnect request
INITIATED from MTP3 from MTP3
DOWN disable request from disable request from
MGMT layer manager layer manager
INITIATED
DOWN unknown reason unknown reason
UNKNOWN
MTP2 16027 SGW protocol error due to protocol error due to None
PROTOCOL abnormal FSN abnormal FSN
ERROR ABN
FSN
PROTOCOL abnormal SIF Length abnormal SIF Length
ERROR SIF
LEN
PROTOCOL other reason other reason
ERROR
UNKNOWN
....................................................................................................................................................................................................................................
6-108 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 16030 SGW normal error normal error correction None
RETRANS- correction RTB full RTB full
MIT QUEUE
FULL
MTP2 16031 SGW Queue full is over Queue full is over None
RETRANS-
MIT QUEUE
FULL OVER
MTP2 16032 SGW Remote end Remote end None
REMOTE APP congestion start congestion start
CONG START
MTP2 16033 SGW Remote end Remote end None
REMOTE APP congestion stop congestion stop
CONG END
MTP2 16034 SGW Remote end processor Remote end processor None
REMOTE outage started outage started
SIPO
MTP2 16035 SGW Remote end processor Remote end processor None
REMOTE outage ended outage ended
SIPR
MTP2 TX 16036 SGW peer-to-peer ransmit peer-to-peer ransmit None
WINDOW window congestion window congestion
CONG START started started
MTP2 TX 16037 SGW peer-to-peer ransmit peer-to-peer ransmit None
WINDOW window congestion window congestion
CONG END ended ended
PDM SYN 16500 SWLOG INFO: PDM
START Synchronization
Requested at Standby
COMPLETE Synchronization
completed at Standby
REQUEST Synchronization
FAIL failed on Request at
Standby
FAIL Synchronization
failed at Standby
....................................................................................................................................................................................................................................
5060 WCS 6-109
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BEGIN Synchronization
Begin at Active
END Synchronization End
Successfully at Active
END ERROR Synchronization End
w/ error at Active
ABORT Synchronization
Abort at Active
OAMAMA 17000 BILL OamAma detected AMA disk partition Action needs to
MINOR DISK that AMA disk occupancy exceeds be taken to
ALARM partition has been minor disk alarm clean/move/reprocess
occupied more than threshold. error CDR files
the minor disk alarm in the billing
threshold (defalut to partition.
70%).
OAMAMA 17001 BILL OamAma detected AMA disk partition Action needs to
MAJOR DISK that AMA disk occupancy exceeds be taken to
ALARM partition has been major disk alarm clean/move/reprocess
occupied more than threshold. error CDR files
the major disk alarm in the billing
threshold (defalut to partition.
80%).
OAMAMA 17003 BILL OamAma detected AMA disk partition None
MINOR DISK that AMA disk occupancy is lower
ALARM partition occupancy than minor disk alarm
CLEARED has been lowed than threshold.
the minor disk alarm
threshold (defalut to
70%).
MAJOR DISK that AMA disk occupancy is lower
ALARM partition has been than major disk alarm
CLEARED occupied more than threshold.
the major disk alarm
80%).
....................................................................................................................................................................................................................................
6-110 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRITICAL that AMA disk occupancy is lower
DISK ALARM partition has been than critical disk alarm
CLEARED occupied more than threshold.
the critical disk alarm
90%).
AMA 17006 BILL OamAma2 detected The specified primary
PRIMARY that a required CDR file could not be
CDR FILE PRIMARY CDR found on AMA
MISSING FILE could not be partition.
found in File System.
AMA NEW 17007 BILL OamAma2 created a OamAma2 None
FMTOUTPUT new file. Successfully formatted
FILE and created a new
CREATED output file
AMA 17008 BILL OamAma2 format file OamAma2 file None
FMTOUTPUT sequence number sequence number
SEQUENCE- wrapped around to 1 reached the maximum
NUMBER from 999,999 . sequence number and
WRAP- wrapped around to the
AROUND minimum sequence
number
AMA BLOCK 17009 BILL Block sequence Block sequence None
SEQUENCE- number wrapped number reached the
NUMBER around maximum sequence
WRAP- number and wrapped
AROUND around to the
minimum sequence
number
AMA CDR 17010 BILL CDR sequence CDR sequence number None
SEQUENCE- number wrapped reached the maximum
NUMBER around sequence number and
WRAP- wrapped around to the
AROUND minimum sequence
number
....................................................................................................................................................................................................................................
5060 WCS 6-111
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DISTRIB file transfer to the transfer file to Primary Primary Billing
FILE Primary Billing Billing Server . Server is up, that
TRANSFER Server has failed. the IP address is
PRIMARY correct and
SERVER network
ERROR connectivity is
available.
AMA 17012 BILL OamAma reports that Primary Billing Server None
DISTRIB file transfer to the is currently available.
FILE Primary Billing
TRANSFER Server is successful.
PRIMARY
SERVER
RUNNING
AMA CDR 17013 BILL CDR search returned Report the search
SEARCH the numbers of native result to EMS.
REPORT and subset CDR
records found.
AMA 17014 BILL A formatted AMA The distribution
FORMAT output file for process could not
OUTPUT distribution is found locate the file on the
FILE missing. AMA partition.
MISSING
AMA 17015 BILL A formatted AMA The distribution None
FORMAT output file for process has located the
OUTPUT distribution has been file on the AMA
FILE located. partition.
LOCATED
FACILITY 17016 NTWK A facility has been
OPER SHUT operationally
DOWN shutdown
COMPLETE
ICON GRP 17200 CNFIG An ICON group was Successfully added an None
ADD OK added. ICON group
....................................................................................................................................................................................................................................
6-112 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ICON GRP 17201 CNFIG Failed to add an Failed to add an ICON Remove error
ADD FAIL ICON group. group, usually caused condition before
by validation error or retry. Pay special
database operation attention to db
error operation such as
duplicate
creation
ICON SPAN 17202 CNFIG An ICON span was Successfully added an None
ADD OK added. ICON span
EVT_ICON_ 17203 CNFIG Failed to add an Failed to add an ICON Remove error
SPAN_ADD_ ICON span. span, usually caused condition before
FAIL by validation error or retry. Pay special
database operation attention to db
error operation such as
duplicate
creation
ICON GRP 17204 CNFIG An ICON group was Successfully deleted None
DELETE OK deleted. an ICON group
ICON GRP 17205 CNFIG Failed to delete an Failed to delete an Remove error
DELETE ICON group. ICON group, usually condition before
FAIL caused by validation retry. Pay special
error or database attention to db
operation error operation such as
deleting
non-existing
rows
ICON SPAN 17206 CNFIG An ICON span was Successfully deleted None
DELETE OK deleted. an ICON span
EVT_ICON_ 17207 CNFIG Failed to delete an Failed to delete an Remove error
SPAN_DELETE_ ICON span. ICON span, usually condition before
FAIL caused by validation retry. Pay special
error or database attention to db
operation error operation such as
deleting
non-existing
rows
EVT_NOC_ 17208 CNFIG A heartbeat message This is a config None
HEARTBEAT sent from WSS to requirement
NOC
....................................................................................................................................................................................................................................
5060 WCS 6-113
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BICC ICON 17209 CNFIG A BICC ICON group
GRP ADD OK was added.
BICC ICON 17210 CNFIG Failed to add a BICC
GRP ADD ICON group.
FAIL
BICC ICON 17211 CNFIG A BICC ICON span
SPAN ADD was added.
OK
EVT_BICC_ 17212 CNFIG Failed to add a BICC
ICON_SPAN_ ICON span.
ADD_FAIL
BICC ICON 17213 CNFIG A BICC ICON group
GRP DELETE was deleted.
OK
BICC ICON 17214 CNFIG Failed to delete a
GRP DELETE BICC ICON group.
FAIL
BICC ICON 17215 CNFIG A BICC ICON span
SPAN was deleted.
DELETE OK
EVT_BICC_ 17216 CNFIG Failed to delete a
ICON_SPAN_ BICC ICON span.
DELETE_
FAIL
ICON GRP 17217 RESC No Cids available for
RESOURCE allocation in ICON
UNAVAIL- group.
ABLE
BICC ICON 17218 RESC No Cids available for
GRP allocation in BICC
RESOURCE ICON group.
UNAVAIL-
ABLE
SMPP LINK 17220 NTWK The SMPP Link is TCP/IP Link is up or None
DOWN CLR available the server is
responding
....................................................................................................................................................................................................................................
6-114 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SMS MINOR 17230 BILL Minor disk CsSmsCdr CDR file Remove some
DISK ALARM occupancy alarm disk occupancy has older CDR
reached the minor collection file to
threshold. restore some disk
space or reduce
the
CdrSmsFileRe-
tentionTime
value.
SMS MINOR 17231 BILL CsSmsCdr disk usage Disk usage is under the None
DISK ALARM alarm cleared. Disk default minorr disk
default minor disk defined in
PrimaryFileMi-
norThreshold.
SMS MAJOR 17232 BILL Major disk occupancy CsSmsCdr CDR file Remove some
DISK ALARM alarm disk occupancy has older CDR
reached the major collection file to
threshold. restore some disk
space or reduce
the
CdrSmsFileRe-
tentionTime
value.
SMS MAJOR 17233 BILL CsSmsCdr disk usage Disk usage is under the None
DISK ALARM alarm cleared. Disk default major disk
default major disk defined in
PrimaryFileMa-
jorThreshold.
....................................................................................................................................................................................................................................
5060 WCS 6-115
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SMS 17235 BILL CsSmsCdr disk usage Disk usage is under the None
CRITICAL alarm cleared. Disk default critical disk
DISK ALARM usage is under the usage threshold
CLEARED default critical disk defined in
configuration PrimaryFileCriticalTh-
parameter reshold.
PrimaryFileCriti-
calThreshold.
ZNYX IF 17236 PLAT Znyx has determined Probable hardware Take card out of
DOWN that a managed ethernet port failure or service, isolate
interface is down bad cable failed port from
Znyx. If still
failed, inspect
hardware
ZNYX IF 17237 PLAT Znyx has determined Znyx managed None
CLEAR that a down managed interface is now up
interface is now up
ZNYX IF 17238 PLAT Znyx has detected a Znyx failover has No action is
FAILOVER failover to this new occurred probably due necessary if both
DETECTED active link to ethernet port failure, Znyx managed
but can include other interfaces are
causes now up
CDR FILE 17240 BILL CDR file opened on
OPENED local disk partition
LOSS OF 17250 SGW T1/E1 Loss of Signal Bad T1/E1 cable Check for the
SIGNAL connection physical facility
LOSS OF 17251 SGW T1/E1 Loss of Signal None None
SIGNAL clear
CLEAR
SYSTEM 17252 CNFIG Notification that All cards for single None. Traffic is
CONGES- entire WSS system is family type (CCM, reduced
TION congested. DDM, SAM, etc) are automatically
congested. with rejection
rules.
....................................................................................................................................................................................................................................
6-116 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYSTEM 17253 CNFIG Notification that Not all cards for single Congestion will
CONGES- system-level family type (CCM, be continually
TION congestion is cleared. DDM, SAM, etc) are monitored and
CLEARED congested. traffic reduced
accordingly.
DUAL CARD 17254 CNFIG Notification that Both cards for dual Monitor health
FAILURE mated pair of cards is mated pair (CCM, of cards. If
failed. DDM, SAM, etc) are Escalation/Recovery
failed. feature is ON
then
Escalation/Recovery
will attempt to
recover from
failure
DUAL CARD 17255 CNFIG Notification that Both cards for dual If
FAILURE mated pair of cards is mated pair (CCM, Escalation/Recovery
CLEARED no longer failed. DDM, SAM, etc) are feature is ON
healthy. then system will
continue to
monitor mated
cards.
MANY CARD 17256 CNFIG Notification that Many cards in system Monitor health
FAILURE system has numerous (SIM, CCM, DDM, of cards.
WSS cards in failure SAM, etc) are failed. Escalation/Recovery
such that a system will attempt to
restart may be in recover from
order. failure.
MANY CARD 17257 CNFIG Notification that Cards (SIM, CCM, Escalation/Recovery
FAILURE system no longer has DDM, SAM, etc) in system will
CLEARED enough WSS cards in system have become continue to
failure to be healthy again. monitor cards.
considered for system
restart.
SAME 17258 CNFIG Notification that Many cards of same Monitor health
FAMILY system has numerous type in system (SIM, of cards.
CARD WSS cards of same CCM, DDM, SAM, Escalation/Recovery
FAILURE type in failure such etc) are failed. will attempt to
that a system restart recover from
may be in order. failure.
....................................................................................................................................................................................................................................
5060 WCS 6-117
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SAME 17259 CNFIG Notification that Cards (SIM, CCM, Escalation/Recovery
FAMILY system no longer has DDM, SAM, etc) of system will
CARD enough WSS cards of same type in system continue to
FAILURE same type in failure have become healthy monitor cards.
CLEARED to be considered for again.
system restart.
ALL FAMILY 17260 CNFIG Notification that All cards of same type Monitor health
CARD system has all WSS in system (SIM, CCM, of cards.
FAILURE cards of same type in DDM, SAM, etc) are Escalation/Recovery
failure such that a failed. will attempt to
system restart may be recover from
in order. failure.
ALL FAMILY 17261 CNFIG Notification that All cards (SIM, CCM, Escalation/Recovery
CARD system no longer has DDM, SAM, etc) of system will
FAILURE all WSS cards of same type in system continue to
CLEARED same type in failure have become healthy monitor cards.
to be considered for again.
system restart.
MSC NODE 17262 CNFIG System has WSS Operator has locked Call support
LOCKED node held in lock node or system locked center in case
state. because of continued operator did not
failure. lock node.
MSC NODE 17263 CNFIG System has Operator or system has None
UNLOCKED transitioned WSS unlocked node to bring
node to unlock state. node back into service.
MSF NODE 17264 CNFIG System has WMG Operator has locked Call support
LOCKED node held in lock node or system locked center in case
state. because of continued operator did not
failure. lock node.
MSF NODE 17265 CNFIG System has Operator or system has None
UNLOCKED transitioned WMG unlocked node to bring
node to unlock state. node back into service.
DISK 17266 PLAT The Disk kernel stats
RECOVER reported Disk
ERROR Recovery Errors.
DISK 17267 PLAT The Disk kernel stats
PREDICT reported Predictive
ERROR Failure Errors.
....................................................................................................................................................................................................................................
6-118 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DISK NOT 17268 PLAT The Disk kernel stats
READY reported Disk Not
ERROR Ready Errors.
DISK MEDIA 17269 PLAT The Disk kernel stats The Disk is failing or Check and
ERROR reported Disk Media is degraded replace faulty
ALARM Errors. disk
FAULT
DISK 17270 PLAT The Disk kernel stats The Disk is failing or Check and
ILLEGAL reported Illegal is degraded replace faulty
REQUEST Request Errors. disk.This Alarm
ERROR needs to clean
manually
DISK NO 17271 PLAT The Disk kernel stats
DEVICE reported Disk
ERROR Recovery Errors.
ESM COMM 17272 PLAT The indicated ESM Reboot in progress, Examine ESM
LOSS could not be pinged. faulty hardware, or for power and
temporary loss of LED alarms.
communications due to
packet storm.
APP TRAFFIC 17273 PLAT An application
READY process is indicating
it is ready to receive
traffic.
NODE SELF 17274 PLAT NM has taken node Critical resource Reboot or
RECOVERY into self recovery failure. platform restart
is performed
automatically.
NODE SELF 17275 PLAT NM has now NM has now been None
RECOVERY determined node to be reinitialized and has
CLEAR healthy. determined local node
to be healthy.
ESM COMM 17276 PLAT The indicated ESM
LOSS CLEAR was successfully
pinged.
POWER- 17277 PLAT A slot has been Module not responding None
CYCLE powered down and or in degraded mode.
DOWN will be powered back
up shortly.
....................................................................................................................................................................................................................................
5060 WCS 6-119
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

POWER- 17278 PLAT A slot has been
CYCLE UP powered back up to
bring module back in
service.
RESULT FILE 17279 PLAT Result file created
CREATE successfully for an
SUCC EMS requested
command.
RESULT FILE 17280 PLAT Failed to create result
CREATE file for an EMS
FAIL requested command.
PROCESS 17281 CNFIG System has Operator has locked Call support
LOCKED transitioned WSS WSS process or center in case
process to lock state. system locked because operator did not
of continued failure. lock process.
PROCESS 17282 CNFIG System has Operator or system has None
UNLOCKED transitioned WSS unlocked process to
process to unlock bring node back into
state. service.
DBMON 17283 DATAB The database monitor DB audit program is No action. DB
DOWN on a WSS node is not failed. audit is
functional. automatically
restarted.
DBMON UP 17284 DATAB A database has Database was loaded None
become available from replica,
again for application checkpoint or backup.
manager
SAM HOT 17285 PLAT A hot switchover for Operator initiated None
SWITCHO- SAM cards has been
VER initiated by operator
or result of upgrade.
SAM 17286 PLAT Request to switch all Operator initiated None
SWITCH ALL active/standby type
ACT STBY applications to active
SAM cards has been
initiated by operator.
....................................................................................................................................................................................................................................
6-120 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SNMP 17287 PLAT The local SNMP Master agent internal SNMP agent
MASTER master agent has went error. may need to be
AGENT down and will be restarted if agent
DOWN restarted. does not come
back up within 1
minute.
SNMP LINK re-established SNMP
UP communication with
WMG Control
Module Card (CMC)
DISK 17289 PLAT Clear Alarm for Disk error cleared None
ILLEGAL EVT_DISK_ILLEGAL_
REQUEST REQUEST_ERROR
ERROR
CLEAR
MSRN HIGH 17300 RESC MSRN/HON Not enough Add more
WATER- Resource usage has MSRN/HON MSRN/HON
MARK reached High configured. numbers
Watermark Levels.
MSRN HIGH 17301 RESC MSRN/HON resource None None
WATER- usage is under low
MARK watermark level
CLEAR
DISTRIB file transfer to the transfer file to the Backup Billing
FILE Backup Billing Backup Billing Server Server is up, that
TRANSFER Server has failed. . the IP address is
BACKUP correct and
SERVER network
ERROR connectivity is
available.
AMA 17303 BILL OamAma reports that Backup Billing Server None
DISTRIB file transfer to the is currently available.
FILE Backup Billing
TRANSFER Server is successful.
BACKUP
SERVER
RUNNING
....................................................................................................................................................................................................................................
5060 WCS 6-121
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CDR FILE 17304 BILL CDR file write error Problem writing to the Possible Causes :
WRITE current CDR file. Disk is not
ERROR functioning
properly. Invalid
path or the disk
partition is full.
CDR FILE 17305 BILL Can write to current None None
WRITE CDR file
ERROR
CLEAR
REPLICA- 17306 DATAB Too many replication Timesten Specific. None.
TION logs outstanding.
THRESH-
HOLD
CLEAR
REPLICA- 17307 DATAB Replication has Timesten Specific. Restart
TION stopped working replication.
HALTED
CLEAR
REPLICA- 17308 DATAB Replication has not Timesten Specific. None.
TION worked for more than
DELAYED 60 seconds.
CLEAR
MTP3 17309 SGW Number of down Number of down links Check the reason
LINKSET links exceeded the exceeded the for the links
SUPERVI- percentage configured percentage configured being down
SION ON
MTP3 17310 SGW Number of down Number of down links None
LINKSET links below the below the percentage
SUPERVI- percentage configured configured
SION OFF
TRUNK TEST 17311 CKT Trunk test status Information only for None
STATUS report EMS display purposes
REPORT
MTP2 INT 17312 SGW Mtp2 channel internal Mtp2 channel internal Operator
LOOP SET loop set loop set dependant action.
When needed,
use WEM to
clear internal
loop set
....................................................................................................................................................................................................................................
6-122 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP2 INT 17313 SGW Mtp2 channel internal Mtp2 channel internal Operator
LOOP CLR loop clear loop clear dependant action.
When needed,
use WEM to
clear external
loop set.
MTP2 EXT 17314 SGW Mtp2 channel Mtp2 channel external Operator
LOOP SET external loop set loop set dependant action.
When needed,
use WEM to
clear external
loop set
MTP2 EXT 17315 SGW Mtp2 channel Mtp2 channel external None
LOOP CLR external loop clear loop clear
KILLER 17316 CKT Killer Trunk Suspect One or more circuits Reset the
TRUNK Alarm have a deviation concerned
SUSPECT exceeds Suspect circuits through
Threshold or Call WEM.
Exceeds ACHT(%)
below Suspect
Threshold.
KILLER 17317 CKT Clear Killer Trunk No more circuits have None
TRUNK Suspect Alarm a deviation exceeds
SUSPECT Suspect Threshold or
CLR Call Exceeds
ACHT(%) below
Suspect Threshold.
....................................................................................................................................................................................................................................
5060 WCS 6-123
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

KILLER 17318 CKT Killer Trunk Critical One or more circuits 1.Do a
TRUNK Alarm have a deviation Diagnostic
CRITICAL exceeds Critical Request in CsFm
Threshold or Call with arguments
Exceeds ACHT(%) tg $$ where $$
below Critical represents the ID
Threshold. of the affected
trunk group. The
Out of Service
(OOS) killer
trunk circuits
have OOS reason
KillerTrunk
beside them.To
do diagnostic
request from
WEM, go to
Tools->Diagnosti
KILLER 17319 CKT Clear Killer Trunk No more circuits have None
TRUNK Critical Alarm a deviation exceeds
CRITICAL Critical Threshold or
CLR Call Exceeds
ACHT(%) below
Critical Threshold.
ESRK HIGH 17320 RESC ESRK Resource Not enough ESRK Add more ESRK
WATER- usage has reached configured. numbers
MARK High Watermark
Levels.
ESRK LOW 17321 RESC ESRK resource usage None None
WATER- is under low
CIC 17322 RESC CIC repartition was None None
REPARTI- triggered
TION
DFT 17323 SGW DFT reporting Process exits due to Enable process
PROCESSOR process becomes various reason.
OOS OOS
DFT 17324 SGW DFT reporting Process made INS None
PROCESSOR process in service
INS
....................................................................................................................................................................................................................................
6-124 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

INCORRECT 17325 CKT BSC indicates Incorrect configuration None
CKT POOL channel is in incorrect at MSC
circuit pool.
CCM CTRL 17330 PLAT The CCM control Operator initiated None
SWBCK TO command to
ALL switchback to all
PROTECTED protected has been
SWOVR TO command to
ALL switchover to all
PROTECT- protecting has been
ING initiated by operator.
UNLOCK command to unlock
ALL all protected has been
PROTECTED initiated by operator.
UNLOCK command to unlock
ALL all protecting has
PROTECT- been initiated by
ING operator.
LOCK ALL command to lock all
LOCK ALL command to lock all
SDWN ALL command to
PROTECTED shutdown all
protected has been
SDWN ALL command to
PROTECT- shutdown all
ING protecting has been
....................................................................................................................................................................................................................................
5060 WCS 6-125
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

START ALL command to start all
START ALL command to start all
STOP ALL command to stop all
STOP ALL command to stop all
RESTART command to restart
ALL all protected has been
PROTECTED initiated by operator.
RESTART command to restart
ALL all protecting has
PROTECT- been initiated by
ING operator.
REBOOT ALL command to reboot
PROTECTED all protected has been
REBOOT ALL command to reboot
PROTECT- all protecting has
ING been initiated by
operator.
SCCP ROUTE 17400 SGW SCCP route SCCP route congested. Remote SCCP
CONGESTED congested route congested
SCCP ROUTE 17401 SGW SCCP route not None None
NOT congested
CONGESTED
....................................................................................................................................................................................................................................
6-126 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RMT SCCP 17404 SGW Remote SCCP None None
UNEQUIP Unquipped
SCCP RTF 17406 SGW Routing failure, No None None
NT- translation of address
BADADDR of such nature
SCCP RTF 17407 SGW Routing failure, No None None
NTSPEC- translation of this
ADDR specific address
SCCP RTF 17408 SGW Routing failure, None None
NETFAIL network failure (Point
Code not available)
NETCONG network congestion
SSFAIL subsystem failure
(unavailable)
SSCONG subsystem congestion
UNEQUIP unequipped user
(subsystem)
SCCP REASM 17413 SGW Reassembly error None None
TIMEREXP
SCCP REASM 17414 SGW Reassembly error None None
OUTSEQ
SCCP HOP 17415 SGW Hop Counter None None
VIOLATE violation
SCCP 17416 SGW Message too large for None None
SEGFAIL segmentation
LARGE
SCCP 17417 SGW Failure of release None None
RLSCOMP complete supervision
FAIL
SCCP 17418 SGW Inactivity receive None None
ITRECV EXP timer Tiar expiry
SCCP NSP 17419 SGW Provider initiated None None
RESET reset of connection
....................................................................................................................................................................................................................................
5060 WCS 6-127
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SCCP NSP 17420 SGW Provider initiated None None
RELEASE release of connection
SCCP SS 17421 SGW SCCP/subsystem SCCP subsystem Remote SCCP
CONGESTED congested message congested. subsystem
received congested
SCCP SS NOT 17422 SGW SCCP/subsystem None None
CONGESTED congestion cleared
NETWORK IF 17424 PLAT Network interface is Probable hardware Use ifconfig to
DOWN down ethernet port failure, check if the
bent pins on card, or interface is up.
misconfigured jumpers
NETWORK IF 17425 PLAT Network interface is Network interface is None
CLEAR now up now up
CDR FILE 17426 BILL Unable to reset Requested setting is
MAX SEQ maximum CDR file lower than current
NUM RESET sequence number setting
FAIL
CDR FILE 17427 BILL Unable to rename File by same name
RENAME ON CDR file on billing currently exists on
BILLING server, temporary billing server
SERVER extension will remain
FAIL
CDR FILE 17428 BILL Unable to reset Requested setting is
MIN SEQ minimum CDR file invalid
NUM RESET sequence number
FAIL
CDR FILE 17429 BILL Unable to restart File with the minimum
SEQ NUM CDR file sequence value sequence
WRAP number from number still exists
AROUND minimum value,
FAIL currently using the
sequence number
specified in the DW
....................................................................................................................................................................................................................................
6-128 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DISABLED 17430 CKT One or more circuits Media gateway is not Either disable
VQE provisioned in the VQE equipped ALC & ANC at
SETTINGS VQE-enabled trunk group or
trunk-group is on a install VQE
media gateway not equipment in
equipped with gateway
Voice-Quality-
Enhancement device
RELEASED 17431 CKT Info of a release hung Hung call released None
HUNG CALL call
INFO
AMA 17432 BILL OamAma reports that Transfer file to a Verify that the
DISTRIB a file transfer remote server. remote server is
FILE operation has been accessible from
TRANSFER Successful. this node.
PULL
SUCCESS
ESM LINK 17433 PLAT The indicated ESM Reboot in progress or Examine ESM
DOWN link went down. faulty hardware. Links.
ESM LINK 17434 PLAT The indicated ESM
UP link was up.
SINGLE 17435 PLAT Single Call Trace Operator activated the The event is
CALL TRACE activated Single Call Message issued due to
ON Trace feature normal operation
of the feature. No
remedial action
is necessary
SINGLE 17436 PLAT Single Call Trace Operator de-activated The event is
CALL TRACE de-activated the Single Call issued due to
OFF Message Trace feature normal operation
of the feature. No
remedial action
is necessary
....................................................................................................................................................................................................................................
5060 WCS 6-129
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SINGLE 17437 PLAT Single Call Trace Operator leave the The event may
CALL TRACE Long Duration Single Call Message be issued due to
LONG Trace feature activated normal operation
DURATION for a long time of the feature,
while the feature
may impose
extra resource
usage on the
system. Check to
make sure the
action is done
intentionally.
Otherwise turn
off the single call
message trace
SW ERROR 17438 PLAT ERROR: Error Count Error Count Increase None
REPORT Exceeded Threshold
For a given Monitor
Period.
SW ERROR 17439 PLAT ERROR: Errors Error Count Increase No Action. If
EXCEED Exceeded Threshold repeats
ALARM ON Before expiree of continuously for
Monitor Period. different
applications then
Call Support
Centre.
AMA 17440 BILL OamAma reports that CDR File not been Verify that the
DISTRIB a file transfer delayed transferred to remote remote server is
FILE server. accessible from
TRANSFER this node.
DELAY ON
AMA 17441 BILL OamAma clears CDR None None
DISTRIB file transfer delayed
FILE alarm.
TRANSFER
DELAY CLR
....................................................................................................................................................................................................................................
6-130 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TRACE MAP 17442 PLAT Additional Trace Trace map has the The event is
DEFAULT deactivated in Local default trace issued due to
LOCAL Trace Map normal operation
of the feature. No
remedial action
is necessary
TRACE MAP 17443 PLAT Additional Trace TRACE MAP not The event is
NOT activated/deactivated default issued due to
DEFAULT besides the default normal operation
LOCAL traces in Local Trace of the feature. No
Map remedial action
is necessary
TRACE MAP 17444 PLAT Time expired to Time expired to Activate Default
ALARM ON reestablish default reestablish default Trace Setting.
LOCAL Local Trace Setting Local Trace Setting.
TRACE MAP 17445 PLAT Local Tracemap has TRACE MAP is None
ALARM OFF Default Setting DEFAULT
LOCAL
TRACE MAP 17446 PLAT Additional Trace Trace map has the The event is
DEFAULT deactivated/activated default trace issued due to
CENTRAL in Central Setting normal operation
of the feature. No
remedial action
is necessary
TRACE MAP 17447 PLAT Additional Trace TRACE MAP not The event is
NOT activated/deactivated default issued due to
DEFAULT besides the default in normal operation
CENTRAL Central Trace Map of the feature. No
remedial action
is necessary
TRACE MAP 17448 PLAT Time expired to Time expired to Turn OFF/ON
ALARM ON reestablish default reestablish default non-default
CENTRAL Central Trace Setting Central Trace Setting. traces
TRACE MAP 17449 PLAT Central tracemap has TRACE MAP is None
ALARM OFF default trace setting DEFAULT
CENTRAL
....................................................................................................................................................................................................................................
5060 WCS 6-131
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 17450 NTWK Ratio of busy/usable Busy circuits in the Add more usable
INTERCON- circuits in TDM Interconnect Group TDM circuits to
NECT interconnect group exceeded threshold interconnect
USAGE HIGH exceeded high level. level. group.
ALARM
TDM 17451 NTWK Clears the Busy circuits in the None.
INTERCON- EVT_TDM_ Interconnect Group are
NECT INTERCONNECT_ below threshold level.
USAGE HIGH USAGE_HIGH_
ALARM ALARM.
CLEAR
SW ERROR 17452 PLAT ERROR: Error Count Errors below threshold
EXCEED below threshold for a
ALARM OFF given Monitor Period.
RESOURCE 17453 PLAT A high threshold of a Resource pool usage is this will be
THRESHOLD resource pool has approaching its max cleared when the
REACHED been reached. capacity. resource usage
falls below low
threshold
RESOURCE 17454 PLAT The usage of a Resource pool usage None
THRESHOLD resource pool has has decreased enough
CLEARED fallen below low
threshold.
ITX 17459 CNFIG ITX Charging flag ITX charging IE Verify ITX
CHARGING received from received in apply charging setting
RCVD FROM standard SCP. charging from std SCP. is correct for the
STD SCP SCP in Network
Nodes.
ITX 17460 CNFIG ITX charging flag ITX charging IE NONE
CHARGING cleared. received in apply
RCVD FROM charging from std SCP.
STD SCP
CLEAR
SAAL PROT 17501 SGW ATM Link Up at
ST UP SSCF level
SAAL PROT 17502 SGW ATM Link down at Invalid State
ST DN INV SSCF level
STATE
....................................................................................................................................................................................................................................
6-132 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SAAL PROT 17503 SGW ATM Link down at User initiated
ST DN USER SSCF level
INITIATED
SAAL PROT 17504 SGW ATM Link down at mgmt initiated
ST DN SSCF level
MGMT
INITIATED
SAAL PROT 17505 SGW ATM Link down at unknown
ST DN SSCF level
UNKNOWN
SAAL SL 17506 SGW ATM Link Down due
FAILURE to CongestioN
CONG
SAAL SL 17507 SGW ATM Link Down due
FAILURE to failed AlignmenT
ALIGN
SAAL BEG 17508 SGW Begin Congestion in Mgmt initiated
CONG peer-peer
MGMT transmission on ATM
INITIATED linK
SAAL BEG 17509 SGW Begin Congestion in unknown
CONG peer-peer
UNKNOWN transmission on ATM
linK
SAAL END 17510 SGW End Congestion on Mgmt initiated
CONG ATM linK
MGMT
INITIATED
SAAL END 17511 SGW End Congestion on unknown
CONG ATM linK
UNKNOWN
SAAL INV 17512 SGW Invalid Interface
EVT version on SAAL
interfaceS
SAAL INV 17513 SGW Invalid SAAL State
STATE
SAAL BND 17514 SGW Interface Version Swver navail
FAIL SWVER Unavailable for
NAVAIL SAAL
....................................................................................................................................................................................................................................
5060 WCS 6-133
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SAAL SDT 17515 SGW Invalid event at SDT Inv sapid
INV INV Interface for SAAL
SAPID
SAAL SDT 17516 SGW Invalid event at SDT unknown
INV Interface for SAAL
UNKNOWN
SAAL ASI 17517 SGW Invalid SAPID in Inv sapid
INV INV operation towards
SAPID Lower Layer for
SAAL
SAAL LSA 17518 SGW Invalid Operation
INV from Stack Manager
for SAAL
SAAL SHT 17519 SGW Invalid Operation
INV from System Agent
for SAAL
SAAL INV 17520 SGW Invalid Source Entity
SRCENT for SAAL
CP 17539 SGW A report of internal The call collision Verify the circuit
INTERNAL call collisions. The count reaches a selection
CALL call collision count is threshold. methods on two
COLLISIONS incremented by 1 ends of trunk
ALARM when a call fails after group are
several reattempts opposite to each
due to circuits already other. Also verify
occupied in Sgw. the guard timer is
sufficient.
INTRAC- 17540 PLAT The SNMP agent in Reboot in progress or Examine the link
ONNSW the intra-connect faulty hardware. on the
LINK DOWN switch recognizes a Intra-Connect
failure in one of the Switch.
on the switch.
INTRAC- 17541 PLAT The SNMP agent in
ONNSW the intra-connect
LINK UP switch recognizes that
one of the
on the switch has
come up.
....................................................................................................................................................................................................................................
6-134 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

INTRAC- 17542 PLAT The SNMP agent in cold start None.
COLD START switch is reinitiating
and its configuration
may have been
altered.
INTRAC- 17543 PLAT The SNMP agent in warm start None.
WARM switch is reinitiating
START itself and its
configuration is
unaltered.
INTRAC- 17544 PLAT The SNMP agent in authentication failure None.
AUTHENTI- switch has received a
CATION protocol message that
FAILURE is not properly
authenticated.
CISCO 17545 PLAT egp Neighbor loss on egp Neighbor loss None.
EGPNEIGH- indicated cisco
BORLOSS interface
CISCO C2900 17546 PLAT C2900 Address C2900 Address None.
ADDRESS- Violation on indicated Violation
VIOLATION cisco interface
CISCO C2900 17547 PLAT C2900 Broadcast C2900 Broadcast None.
BROAD- Storm on indicated Storm
CASTSTORM cisco interface
CISCO C2900 17548 PLAT C2900 Redundant C2900 Redundant None.
RPSFAILED Power System Failed Power System Failed
on indicated cisco
interface
CISCO 17549 PLAT CPS Secure MAC CPS Secure MAX None.
CPSSE- Address Violation on Address Violation
CUREMAC- indicated cisco
ADDRVIO- interface
LATION
CISCO 17550 PLAT CMN MAC Change CMN MAC Change None.
CMNMAC- Notification on Notification
CHANGENO- indicated cisco
TIFICATION interface
....................................................................................................................................................................................................................................
5060 WCS 6-135
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CISCO 17551 PLAT CMN MAC Move CMN MAC Move None.
CMNMAC- Notification on Notification
MOVENOTI- indicated cisco
FICATION interface
CISCO 17552 PLAT CMN MAC CMN MAC Threshold None.
CMN- Threshold Exceed Exceed Notification
MACTHRESHOLDEXCEEDNOTIF Notification on
indicated cisco
interface
CISCO 17553 PLAT Cisco Environment Cisco Environment None.
ENVMON- Monitor Shutdown Monitor Shutdown
SHUTDOWN- Notification on Notification
NOTIFICA- indicated cisco
TION interface
ENVMON- Monitor Voltage Monitor Voltage Status
VOLTCHANGENOTIFICATION Status Change Change Notification
Notification on
indicated cisco
interface
ENVMON- Monitor Temperature Monitor Temperature
TEMPCHANGENOTIFICATION Status Change Status Change
Notification on Notification
indicated cisco
interface
ENVMON- Monitor Fan Status Monitor Fan Status
FAN- Change Notification Change Notification
CHANGENO- on indicated cisco
TIFICATION interface
ENVMON- Monitor Supply Monitor Supply Status
SUPCHANGENOTIFICATION Status Change Change Notification
Notification on
indicated cisco
interface
....................................................................................................................................................................................................................................
6-136 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

REGEN SW 17558 CNFIG WSS OAM has
CONTROL finished the
FILE DONE regenerating of
msfSwControlFile.txt
upon user request
from EMS.
SNMPD 17560 PLAT Access to snmpd Invalid Community None
AUTH FAIL failed String in snmp
command
UNC SGW IF 17600 NTWK UNC-SGW interface UrrCm has determined Verify SGW is
DOWN is down that a UNC-SGW operational and
interface is down SGW is
ping-able from
UNC. Verify
configuration of
SGW on UNC
UNC SGW IF 17601 NTWK UrrCm has UNC-SGW interface is None
DOWN determined that a now up
CLEAR UNC-SGW interface
is now up
UNC MS 17602 APP UNC is ready to UNC is ready to accept None
SERVER accept TCP new TCP connection
READY connection from MS from MS
UNC SGW 17603 NTWK UNC is ready to UNC is ready to accept None
READY connection from from SGW
SGW
UNC UMA 17604 NTWK UrrCm has Probably UMA DB is Verify UMA DB
DB IF DOWN determined that a down or network is operational
UMA DB interface is connectivity problem and UMA DB is
down to UMA DB ping-able from
UNC
UNC UMA 17605 NTWK Clear alarm for UrrCm has determined None
DB IF DOWN EVT_UNC_UMA_DB_ that a UNC UMA DB
CLEAR IF_DOWN interface is now up
....................................................................................................................................................................................................................................
5060 WCS 6-137
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC GGW 17606 NTWK Clear alarm for GGW node is down or 1. Verify GGW
NODE LINK EVT_UNC_UMA_DB_ Network problem node is
DOWN IF_DOWN operational. 2.
Verify that GGW
node is reachable
from UNC by
ping command.
3. Verify UNC
configuration to
GGW node
UNC GGW 17607 NTWK Clear alarm for GGW node is up None
NODE LINK EVT_UNC_GGW_
CLEAR NODE_LINK_
DOWN. UrrCM has
detected that the link
to this GGW is up.
UNC GGW 17608 NTWK GGW is congested GGW node is Troubleshoot
NODE overloaded GGW node CPU
CONGES- usage per GPRS
TION Gateway
procedure
UNC GGW 17609 NTWK Clear alarm for GGW node is no None
NODE EVT_UNC_GGW_ longer overloaded or
CONGES- NODE_ congested
TION CLEAR CONGESTION
ALRM 17610 CNFIG Synchronization of Synchronization of Restart synch if
RESYNCH active alarms have Alarms requested. necessary.
START started.
ALRM 17611 CNFIG Synchronization of Synchronization of None
RESYNCH active alarms has alarms has finished.
END finished.
UNC UL 17612 NTWK MS uplink quality is Radio link problem or 1. Move MS
QUALITY bad IP network problem or closer to AP. 2.
BAD congestion Verify IP
network between
SGW and UNC.
3. Check any
network problem
or congestion in
Security
Gateway
....................................................................................................................................................................................................................................
6-138 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC IMSI 17614 CECUR IMSI is mismatched IMSI in URR Register Report both
MIS- between UNC and Request from Handset IMSIs to
MATCHED SGW is different from the network security
one received from group
Security Gateway
UNC TUNN 17615 NTWK MS tunnel IP address SGW configuration Verify the SGW
ADDR OOR is out of range problem or illegal configuration
mobile
UNC UMA 17616 NTWK UMA DB Query UMA DB is not Verify UMA DB
DB TIMEOUT timeout operation or network is operational
problem and UMA DB is
ping-able from
UNC
UNC MS 17617 CECUR Received invalid Invalid message length 1. Report IMSI
INVALID MS message length from received from MS to network
LENGTH MS security group. 2.
Clear the alarm
manually
SMLC 17618 APP Perform Location Perform Location Verify
POSITION Request procedure Request procedure information for
FAILURE failed failed, reason subscriber in
identified by UMA DB, or
smlcCause. Most PLRQ message
likely cause is missing contents in
Lat/Long in UMA DB message trace
(CA_POS_METHOD_
FAIL), or
missing/unexpected
data in PLRQ
(CA_DATA_MISSING,
CA_UNEXPECTED_
DATA)
SMLC 17619 APP SMLC receives an SMLC receives a Check format of
UNKNOWN unknown position UMA Position UMA Position
POS method Response from UNC Response in
METHOD with invalid format message trace
and ensure that it
is correct
....................................................................................................................................................................................................................................
5060 WCS 6-139
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SMLC 17620 APP SMLC receives an SMLC receives an 1. Check
UNKNOWN unknown message SCCP message from contents of the
MSG TYPE type the UNC that is not message in the
one of the expected message trace
message types and ensure that it
is valid. 2. This
alarm needs to be
cleared manually
by the
craftperson or
user
UNC IMSI 17621 CECUR Clear alarm for User cleared alarm None
MIS- EVT_UNC_IMSI_ manually
MATCHED MISMATCHED
CLEAR
UNC TUNN 17622 NTWK MS tunnel IP address User cleared alarm None
ADDR OOR out of range alarm is manually
CLEAR cleared
UNC UMA 17623 NTWK UMA DB Query Corrected UMA DB None
DB TIMEOUT timeout cleared Query timeout or
CLEAR network problem
UNC MS 17624 CECUR Clear alarm for User cleared alarm None
INVALID MS EVT_UNC_MS_ manually
LENGTH INVALID_MS_
CLEAR LENGTH
SMLC 17625 APP SMLC position SMLC position failure None
POSITION failure cleared cleared
FAILURE
CLEAR
SMLC 17626 APP Clear alarm for SMLC unknown None
UNKNOWN position method
EVT_SMLC_UNKNOWN_
POS POS_METHOD cleared
METHOD
CLEAR
SMLC 17627 APP Clear alarm for SMLC unknown None
UNKNOWN message type cleared
EVT_SMLC_UNKNOWN_
MSG TYPE MSG_TYPE
CLEAR
....................................................................................................................................................................................................................................
6-140 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC NO 17628 CNFIG No IP interface No IP interface Configure an IP
UNC NODE configured for UNC configured for UNC interface for
node node UNC node
UNC NO 17629 CNFIG Clear alarm for Configured IP None
UNC NODE EVT_UNC_NO_UNC_ interface for UNC
CLEAR NODE node
UNC 17630 NTWK UNC network UNC network Verify Ethernet
NETWORK IF interface is down interface is down cables are
DOWN plugged in and
the interface is
enabled
UNC 17631 NTWK Clear alarm for UNC Network IF is up None
NETWORK IF EVT_UNC_INTERFACE_
DOWN DOWN
CLEAR
UNC ETHER 17632 NTWK Uplink Ethernet link Ethernet cable is Verify Ethernet
LINK DOWN is down (uplink = link unplugged and bad cable is plugged
A or B) hardware in and/or
hardware is fixed
UNC ETHER 17633 NTWK Clear alarm for Ethernet cable is None
LINK DOWN EVT_UNC_ETHER_ plugged in IPM and/or
CLEAR LINK_DOWN hardware is fixed
UNC ETHER 17634 NTWK Uplink failover Uplink failover None
LINK detected (uplink = detected
FAILOVER new active link)
UNC NO 17636 CNFIG Clear Alarm for GMLC node has been None
GMLC NODE EVT_UNC_NO_GMLC_configured for UNC
CLEAR NODE node
UNC GMLC 17637 NTWK UNC is ready to UNC is ready to accept None
READY connection for from GMLC
GMLC node
UNC 17638 CECUR Invalid GMLC node Unauthorized GMLC Verify the
INVALID tries to connect to node connection reported GMLC
GMLC NODE UNC establishment attempt IP address is
to UNC valid and
configure GMLC
Node in UNC
and Manually
clear the alarm
....................................................................................................................................................................................................................................
5060 WCS 6-141
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC 17639 CECUR Clear alarm for Alarm cleared by None
INVALID EVT_UNC_INVALID_ manual intervention
GMLC NODE GMLC_NODE_
CLEAR CLEAR
UNC NO 17640 CNFIG No GGW node No GGW node Configure a
GGW NODE configured for UNC configured for UNC GGW node for
node node UNC node
UNC NO 17641 CNFIG Clear alarm for At least one GGW None
GGW NODE EVT_UNC_NO_GGW_ node is configured for
CLEAR NODE UNC
UNC NO 17642 APP No response from 1. GGW application 1. Verify GGW
GGW RSP GGW. problem. 2. Incorrect application is
CONFIG_INFO_ configuration healthy. 2. Verify
RESULT or the GGW
SYSTEM_INFO_ configuration on
RESULT message is the UNC
not received from
GGW
UNC NO 17643 CNFIG No UMA DB No UMA DB Configure a
UMA DB configured for UNC configured for UNC UMA DB for
NODE node node UNC node
UNC NO 17644 CNFIG Clear alarm for UMA DB has been None
UMA DB EVT_UNC_NO_UMA_ configured for UNC
NODE DB_NODE node
CLEAR
UNC NO 17645 CNFIG No SGW node No SGW node Configure a
SGW NODE configured for UNC configured for UNC SGW node for
node node UNC node.
Verify the
configuration of
SGW on UNC
UNC NO 17646 CNFIG Clear alarm for SGW node has been None
SGW NODE EVT_UNC_NO_SGW_ configured for UNC
CLEAR NODE node
UNC 17647 CECUR Invalid SGW node Invalid SGW node Verify the
INVALID tries to connect to tries to connect to reported SGW
SGW NODE UNC UNC node is valid and
configure it in.
Clear the alarm
manually
....................................................................................................................................................................................................................................
6-142 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC 17648 CECUR Clear alarm for User has cleared alarm None
INVALID EVT_UNC_INVALID_ manually
SGW NODE SGW_NODE
CLEAR
UNC NO 17649 APP No response from No response from None
SGW RSP SGW SGW
MTP3 LINK 17650 SGW Link Failed or Link has failed or Link about to be
OOS out-of-service. being taken out of deleted from
service. system
MTP3 LINK 17651 SGW Link is being Provisioning has None
DELETE removed from local deleted Link.
SS7 system.
DUAL DFT 17652 SGW Platform has detected DFT internal If this alarm does
FAILURE that both SS7 DFT application failure. not clear, SS7
have failed. system should be
restarted in
maintenance
window.
DUAL DFT 17653 SGW SS7 system has Restart of SS7 will None
FAILURE restarted and states clear this alarm
CLEAR are synchronized automatically.
across DFT system.
DFT OUT OF 17654 SGW DFT is reporting that DFT internal SS7 system
SYNC it is out-of-sync and synchronziation error. should be
cannot recover. restarted in
maintenance
window.
DFT OUT OF 17655 SGW SS7 system has Restart of SS7 will None
SYNC restarted and states clear this alarm
CLEAR are synchronized automatically.
across DFT system.
APP TRAFFIC 17656 PLAT Base Platform has Failure to complete Check
READY detected process is initialization and operational state
MISSED not sending traffic synchronize with other of dependent
ready notification. system components. components.
Customer
support may
required.
....................................................................................................................................................................................................................................
5060 WCS 6-143
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

APP TRAFFIC 17657 PLAT Base Platform has Process has None
READY received traffic ready successfully initialize
RCVD notification from and synchronized with
process. other system
components.
UNC E5 IF 17659 NTWK Clear alarm for UNC E5 interface to None
DOWN EVT_UNC_E5_IF_ GMLC is available
CLEAR DOWN
SNMP TRAP 17665 CNFIG The snmp trap Burst of alarms were Perform refresh
QUEUE FULL backlog queue is full. generated and OAM in order to
If this occurs, there subsystem was not become in synch
are alarms which did able to process all of with WSS OAM.
not get forwarded to them. Notify all NOC
NOC and WEM. to do the same.
Then manually
clear this alarm.
SNMP TRAP 17666 CNFIG The snmp trap Manual alarm clear
QUEUE FULL backlog queue full from WEM group.
CLEARED condition is cleared.
The operator is
manually clearing
alarm now that WEM
and NOC have been
notified to refresh.
LINK 17667 OVLD The number of link Too many link buffers Operator should
BUFFER buffers used by this allocated by single examine
USAGE HIGH application has application configured
reached a congested buffers for
level. application or
restrict incoming
traffic
LINK 17668 OVLD The number of link The number of link None
BUFFER buffers allocated by buffers allocated by
USAGE HIGH this application no this application no
CLEAR longer indicates longer indicate
congestion. congestion
....................................................................................................................................................................................................................................
6-144 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RESOURCE 17669 PLAT The limit of the Process is not Reaching this
LIMIT amount of a critical deallocating critical resource limit
REACHED resource used by the resource. This can be will
process has been due to high traffic automatically
reached. condition or resource trigger a restart
leak. or switchover.
RESOURCE 17670 PLAT A resource usage The allocated resource None
LIMIT limit has been cleared for the process has
CLEARED due to resource use reached below the
decreasing. limit.
AMA 17671 BILL OamAma reports that CsCcm Application is Try restarting the
DISTRIB CsCcm Application not producing billing CsCcm
NOT has stopped files. Application on
PRODUCING producing billing the stated SAM
BILLING files. node.
FILES SET
AMA 17672 BILL OamAma reports that None None
DISTRIB CsCcm Application
NOT has started producing
PRODUCING billing files.
BILLING
FILES CLR
AMA 17673 BILL OamAma reports that CsCcm Application Try restarting the
DISTRIB CsCcm Application is has an apparent billing CsCcm
NOT not properly updating database updating Application on
UPDATING billing related issue. the stated SAM
BILLING database tables. node.
DATABASE
SET
AMA 17674 BILL OamAma reports that None None
DISTRIB CsCcm Application is
NOT now properly
UPDATING updating billing
BILLING related database
DATABASE tables.
CLR
....................................................................................................................................................................................................................................
5060 WCS 6-145
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

INTERNAL 17675 BILL CsCcm Application CsCcm Application If alarm doen't
CSCCM internal queue has internal queue has clear try
QUEUE rearched it's rearched its threshold. restarting the
THRESHOLD threshold. CsCcm
REACHED Application on
SET the stated SAM
node.
INTERNAL 17676 BILL CsCcm Application None None
CSCCM internal queue below
QUEUE its threshold.
THRESHOLD
REACHED
CLR
UNC NO 17801 APP No response from No response from UrrP None
URRP RSP UrrP
UNC 17802 APP Cannot find MS Cannot find MS None
CANNOT location during location during
LOCATE MS registration registration
UNC MAX 17803 APP Maximum number of Reached maximum 1. Configured
MS mobiles reached number of tcp sockets UNC with larger
REACHED limit reached on IPM number of
mobiles under
System
Parameters UNC
Manager. 2. User
needs to
manually clear
the alarm
UNC MAX 17804 APP Clear alarm for Number of mobiles is None
MS EVT_UNC_MAX_MS_ below max number
REACHED REACHED
CLEAR
....................................................................................................................................................................................................................................
6-146 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC URRCM 17805 APP UrrCm is out of UrrCm is out of 1. Increase
NO MEMORY pre-allocated memory pre-allocated memory UrrCm
pre-allocated
memory by
configuring UNC
with larger
number of
mobiles under
System
Parameters UNC
Manager. 2. User
needs to
manually clear
the alarm
UNC URRCM 17806 APP Clear alarm for User has cleared alarm None
NO MEMORY EVT_UNC_URRCM_ manually
CLEAR NO_MEMORY
UNC URRCM 17807 APP UrrCm is out of timer UrrCm is out of timer 1. Increase
NO TIMER number of
UrrCm timers
under System
Parameters UNC
Manager
NumUrrCmTim-
ers. 2. Alarm
needs to be
cleared manually
UNC URRCM 17808 APP Clear alarm for User has cleared alarm None
NO TIMER EVT_UNC_URRCM_ manually
CLEAR NO_TIMER
UNC URRCM 17809 APP UrrCm initiated UrrCm initiated None
SYNCH synchronization of its synchronization of its
INITIATED data blocks data blocks
UNC URRCM 17810 APP UrrCm completed UrrCm completed None
SYNCH synchronization of its synchronization of its
COMPLETED data blocks data blocks
....................................................................................................................................................................................................................................
5060 WCS 6-147
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC BAD 17811 CNFIG LAC of UMA Mismatch of LAC of Make sure LAC
UMA REG Registration CGI not UMA Registration of UMA
CGI matched with unique CGI (configured under Registration CGI
UNC LAC System Parameters matches with
UNC Manager) with unique UNC
unique UNC LAC LAC
(configured System
Parameters General
UNC LAC)
UNC BAD 17812 CNFIG Clear alarm for LAC of UMA None
UMA REG EVT_UNC_BAD_ Registration CGI
CGI CLEAR UMA_REG_CGI matched with unique
UNC LAC
UNC NO 17813 CNFIG No UNC MCC/MNC No UNC MCC/MNC Configure a
UNC MCC configured configured UNC
MNC MCC/MNC
under Office
Parameters>UMA>MSC
UNC MCC and
MNC
UNC NO 17814 CNFIG Clear alarm for UNC MCC/MNC None
UNC MCC EVT_UNC_NO_UNC_ configured
MNC CLEAR MCC_MNC
UNC NO 17815 CNFIG No GSM CGI to No GSM CGI to None
GSM CGI MGW mapping MGW mapping
MGW MAP configured configured
UNC NO 17816 APP No UMA Position UrrP timed-out on Check if UrrCm
UMA POS Response received receiving UMA is running on all
RSP from UrrCm Position Response msg the IPM cards
from UrrCm
UNC UMA 17817 APP UrrP receives UMA UrrP receives UMA Check if UMA
POS REJ Position Reject Position Reject from DB is operational
UrrCm as a response and pingable
for UMA Position
Request
....................................................................................................................................................................................................................................
6-148 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC URRP 17818 APP UrrP is out of UrrP is out of Check UrrP
NO MEMORY pre-allocated memory pre-allocated memory pre-allocated
memory
configuration
parameter and
adjust it. Either
clean up memory
using Audit
Diagnostic
command or
restart UrrP on
CCM card
UNC URRP 17819 APP Clear alarm for Cleared failure of UrrP None
NO MEMORY EVT_UNC_URRP_ memory allocation
CLEAR NO_MEMORY
UNC URRP 17820 APP UrrP failed to allocate UrrP failed to allocate Either clean up
ALLOCATE an ID an ID ids using Audit
ID FAILED Diagnostic
command or
restart UrrP on
the affected
CCM card
UNC URRP 17821 APP Clear alarm for Cleared failure of UrrP None
ALLOCATE EVT_UNC_URRP_ ID allocation
ID FAILED ALLOCATE_ID_
CLEAR FAILED
UNC URRP 17822 APP UrrP initiated Synchronization None
SYNCH synchronization of between Active and
INITIATED MS data blocks Standby UrrPs on
CCM pair started
UNC URRP 17823 APP UrrP completed Synchronization None
SYNCH synchronization of between Active and
COMPLETED MS data blocks Standby UrrPs is
complete
UNC RECVD 17824 APP UNC receives a There was a failure of None
SMLC RESET RESET message from SMLCs and UNC
SMLC received Reset
message from SMLC
UNC NO 17825 APP No Perform Location UNC times out on Check if SMLCs
PLRS Response received waiting for PLRS from are operational
from SMLC SMLC
....................................................................................................................................................................................................................................
5060 WCS 6-149
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC RECVD 17826 APP UNC receives UNC receives Perform None
PL ABORT Perform Location Location Abort from
Abort from MSC MSC
SMLC CONN 17827 APP SMLC sends SCCP SMLC sends SCCP None
FAILURE connection reject connection reject
either due to internal either due to internal
failure or because the failure or because the
configured maximum configured maximum
number of SCCP number of SCCP
connections was connections was
reached reached
SMLC 17829 APP SMLC receives UMA SMLC received UMA None
RECVD UMA ABORT from UNC Abort message from
ABORT UNC
SMLC 17830 APP SMLC receives UMA SMLC received UMA None
RECVD UMA REJECT from UNC Reject message from
REJECT UNC
SMLC NO 17831 APP SMLC is out of timer This is due to an 1. This requires
TIMER internal software software
failure that causes analysis-
timer blocks to be lost correction.
Report the
problem to
Alcatel-Lucent
and provide all
the logs on the
System
particularly
SMLC related
logs. 2. Alarm
needs to be
cleared manually.
SMLC NO 17832 APP SMLC No Timer Cleared SMLC No None
TIMER Cleared Timer alarm
CLEAR
....................................................................................................................................................................................................................................
6-150 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SMLC NO 17833 APP SMLC is out of This is due to an 1. This requires
MEMORY pre-allocated internal software software
memory. SMLC failure that causes the analysis-
could not acquire a context blocks to be correction.
SCCP connection lost Report the
context block needed problem to
to process a PLRQ Alcatel-Lucent
message and provide all
the logs on the
System
particularly
SMLC related
logs. 2. Alarm
needs to be
cleared manually.
SMLC NO 17834 APP Clear alarm for Cleared SMLC No None
MEMORY EVT_SMLC_NO_ Memory
CLEAR MEMORY
SMLC NO 17835 APP SMLC is out of This is due to an 1. This requires
SCCP ID pre-allocated SCCP internal software software
connection ID failure analysis-
correction.
Report the
problem to
Alcatel-Lucent
and provide all
the logs on the
System
particularly
SMLC related
logs. 2. Alarm
needs to be
cleared manually.
SMLC NO 17836 APP Clear alarm for Cleared SMLC No None
SCCP ID EVT_SMLC_NO_ SCCP ID
CLEAR SCCP_ID
SMLC 17837 APP SMLC internal error SMLC internal None
INTERNAL software failure
ERROR occurred
....................................................................................................................................................................................................................................
5060 WCS 6-151
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

NO UNC 17838 CNFIG No UNC Radio No UNC Radio 1. Configure a
RADIO Network configured Network configured UNC Radio
NTWK Network Node
on the system. 2.
clear the alarm
manually
NO UNC 17839 CNFIG Clear alarm for UNC Radio Network None
RADIO configured
EVT_NO_UNC_RADIO_
NTWK NTWK
CLEAR
BAD UMA 17840 CNFIG LAC of UMA Mismatch of LAC of Make sure LAC
HANDOVER Handover CGI not UMA Handover CGI of UMA
CGI matched with unique with unique UNC LAC Handover CGI
UNC LAC matches with
unique UNC
LAC
BAD UMA 17841 CNFIG Clear alarm for Matched LAC of None
HANDOVER EVT_BAD_UMA_ UMA Handover CGI
CGI CLEAR HANDOVER_CGI with unique UNC LAC
UNC LCS 17850 SWLOG Location service UNC sends PLRQ to None
LOCATION request occur SMLC for location
between UNC-SMLC request
UNC E5 17851 SWLOG Location service UNC receives location None
LOCATION request occur request from GMLC
between UNC-GMLC
via E5 interface
UNC DNS 17852 NTWK DNS server did not DNS server down or 1. Verify DNS
TIMEOUT respond to inverse IP network problem server
DNS query
UNC DNS 17853 NTWK DNS server response DNS server is None
TIMEOUT has been received reachable and
CLEAR functioning
UNC FQDN 17854 APP Response from DNS DNS server is not Verify
EMPTY server contains no provisioned with data provisioned data
FQDN for UNC node for this UNC node in DNS server
UNC FQDN 17855 APP Response from DNS DNS server is None
EMPTY server contains reachable and
CLEAR FQDN for UNC node functioning
....................................................................................................................................................................................................................................
6-152 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

UNC UMA 17856 SWLOG UNC UMA database Failed to connect to None
DB unavailable UMA DB
UNAVAIL-
ABLE
UNC UMA 17857 SWLOG UNC UMA database Succeeded to connect None
DB connected to UMA DB
CONNECTED
UNC UMA 17858 SWLOG Providing information UNC sends UMA None
DB related to UMA-DB position request to
LOCATION queries to get UMA DB and receives
positioning UMA position
information for E911 response from UMA
calls DB
UNC GGW 17859 APP GGW Protocol Mismatch protocol Modify protocol
PROT VERS version is different version number version for GGW
MISMATCH Pilot
UNC GGW 17860 APP Clear alarm for
PROT VERS EVT_UNC_GGW_
MISMATCH PROT_VERS_
CLEAR MISMATCH
UNC NO 17861 APP No PLMN list is PLMN list not defined Add new PLMN
PLMN LIST defined list
DEFINED
UNC NO 17862 APP Clear alarm for PLMN list defined None
PLMN LIST EVT_UNC_NO_PLMN_
DEFINED LIST_DEFINED
CLEAR
DISK MEDIA 17863 PLAT Disk Media Errors None
ERROR Cleared.
ALARM
FAULT
CLEAR
SCCP SSP 17865 SGW Subsystem prohibited None None
RECVD message received
SAT HOP 17900 SWLOG INFO: Satellite hop Call is continued
VIOLATION counter violated although the maximum
number of hops has
been exceeded.
....................................................................................................................................................................................................................................
5060 WCS 6-153
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AC VERS 17901 SGW MAP AC Version The error code data None.
MISMATCH mismatch for one word gives the cause.
ON network node.
AC VERS 17902 SGW MAP AC Version The error code data None.
MISMATCH mismatch for one word gives the cause.
OFF network node.
ERR CDR 17903 BILL CDR file err moved Generic CDR file error Generic CDR file
FILE MOVED to err dir encountered. error. This needs
to be cleared
manually after
processing err
file.
ERR CDR 17904 BILL Manual process CDR None None
FILE MOVED file in err dir
CLEAR
HOSTZONE 17906 PLAT An Error occurred in None None
HW ALM a host node / global
CLEAR zone
HON HIGH 17910 RESC HON-only Resource Not enough HON Add more HON
WATER- usage has reached ranges configured. ranges
MARK High Watermark
Level.
HON HIGH 17911 RESC HON-only resource Enough HON ranges None
WATER- usage is under low configured
CLEAR
ERR LOG 17912 PLAT A kernel error was An error issued by the Check the logs in
KERNEL detected in the system system Kernel was messages file for
logs detected in the logs. the error details.
During startup of
system OS can
generate some
transient error
logs which may
not be actual
HW/kernel issue.
So If the alarm is
during startup,
clear it manually.
....................................................................................................................................................................................................................................
6-154 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ERR LOG 17913 PLAT Clear alarm for Kernel Error was None
KERNEL EVT_ERR_LOG_ cleared.
CLEAR KERNEL.
ERR LOG 17914 PLAT A kernel panic was An Kernel Panic was Check the logs
KERNEL detected in the system issued by the system located under
PANIC logs Kernel. This was /var/adm for the
detected in the system error details
logs.
ERR LOG 17915 PLAT Clear alarm for The kernel panic was None
PANIC KERNEL_PANIC.
CLEAR
MSC NO 17916 CNFIG No Entry configured No Entry configured in Configure a
UNC in MSC UNC LAC MSC UNC LAC record in MSC
LACCELL CELL TIMEZONE CELL TIMEZONE UNC LAC
TIMEZONE table table CELL
TIMEZONE
table
MSC NO 17917 CNFIG Clear alarm for Configured record in None
UNC EVT_MSC_NO_UNC_ MSC UNC LAC
LACCELL LACCELL_ CELL TIMEZONE
TIMEZONE TIMEZONE table
CLEAR
ERR NTP 17918 PLAT Local time out of Local time out of sync Local time out of
OUT OF sync with NTP server with NTP server. sync with NTP
SYNC server. The local
time needs to be
resynched up
with the remote
NTP server
ERR NTP 17919 PLAT Clear alarm for Local time in sync None
OUT OF EVT_ERR_NTP_OUT_ with NTP server
SYNC OF_SYNC.
CLEAR
UNC NO 17920 CNFIG Clear alarm for Configured record in None
UNC EVT_UNC_NO_UNC_ MSC UNC
TIMEZONE TIMEZONE TIMEZONE table
CLEAR
....................................................................................................................................................................................................................................
5060 WCS 6-155
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CAS DATA 18001 EXTRN MAJOR: CAS Unknown subscriber This problem is
MISMATCH subsystem encounters received from resolved because
MNP an MNP data MNP-SRF : MSISDN the call is
inconsistency is not registered in released.
condition. HLR or it is a case of
NPDB inconsistency.
CAS LP BK 18002 EXTRN MAJOR: CAS Incoming ported call This problem is
MNP subsystem encounters doubly reported : resolved because
a looping back to the MSISDN is registered the call is
ON or NRHN. in the NPDB of the released.
subscriber network as
ported again to another
network.
PROCESS 18003 PLAT Base Platform Succeeded in creating None
STARTED successfully started a and running a Unix
Unix process process
MSF NODE 18004 CNFIG This MSF Node is Per operator's request. check the MGW
OOS going to be OOS. connectivity and
PAC card status.
If everything is
ok contact next
level support
MSF NODE 18005 CNFIG This MSF Node is Per operator's request. None
DELETE going to be removed.
MTP3 MEM 18006 SGW MTP3 memory Bucket total num of Collect
RESOURCE resource leak raised. blocks exceed the diagnostic
LEAK RAISE maximum limit. information and
escalate to next
level of support
MTP3 MEM 18007 SGW MTP3 memory Bucket total num of None
RESOURCE resource leak cleared. blocks fall below the
LEAK maximum limit.
CLEAR
SSN OOS 18008 SGW SSN out of service see the field of cause. take different
action according
different cause
SSN OOS 18009 SGW SSN out of service see the field of cause. None
CLEAR clear
UNKNOWN 18016 CNFIG Can not find
MCC MNC MCC_MNC_ID
....................................................................................................................................................................................................................................
6-156 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

HANDOVER 18017 CNFIG The TargetCellId in
UNKNOWN HandoffRequired is
TARGET CGI not configured in
WSS
SUB MAP HO 18018 CNFIG The TargetCellId in
REQ Sub Map Ho Request
UNKNOWN is not configured in
TARGET CGI WSS
INTRAC- 18019 PLAT A conceptual row is A conceptual row is None.
ONNSW created, modified, or changed in entity table
ENTITY deleted in one of the
CONFIG entity tables on the
CHANGE intra-connect switch.
OMNI 18020 PLAT A software trouble A software execution None.
CHASSIS report (STR) was sent runs into trouble
TRAPS STR by an application
encountering a
problem during its
execution on the
intra-connect Omni
switch.
OMNI 18021 PLAT A notification that Some change has Escalate to the
CHASSIS some change has occurred in the next level
TRAPS occurred in the intra-connect Omni support
ALERT intra-connect Omni switch
switch.
OMNI 18022 PLAT A MAC range overlap A MAC range overlap None.
CHASSIS was found in the was found in the
TRAPS MAC backplane eeprom of backplane eeprom of
OVERLAP the intra-connect the intra-connect Omni
Omni switch. switch.
OMNI 18023 PLAT A notification that A threshold is crossed None.
HEALTH some change has in the intra-connect
MONITOR occurred in the Omni switch
DEVICE intra-connect Omni
TRAP switch.
....................................................................................................................................................................................................................................
5060 WCS 6-157
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

OMNI 18024 PLAT Port-level Port-level threshold is None.
HEALTH rising/falling crossing on the
MONITOR threshold crossing intra-connect Omni
PORT TRAP trap from the switch
intra-connect Omni
switch.
OMNI 18025 PLAT The Ethernet code Excessive error on the None.
ESMDRV drops the link because link of the
TRAP DROPS of excessive errors on intra-connect Omni
LINK the link of the switch
intra-connect Omni
switch.
OMNI STP 18026 PLAT This intra-connect The intra-connect None.
NEW ROOT Omni switch has Omni switch has
become the new root become the new root
for the Spanning Tree for this Spanning Tree
instance. instance.
OMNI STP 18027 PLAT The root port on this The root port on this None.
ROOT PORT intra-connect Omni intra-connect Omni
CHANGE switch for a Spanning switch for a Spanning
Tree instance has Tree instance has
changed. changed.
OMNI 18028 PLAT a user authentication a user authentication is None.
SESSION is refused on the refused on the
AUTHENTI- intra-connect Omni intra-connect Omni
CATION switch. switch.
TRAP
OMNI ALA 18029 PLAT The DoS trap The DoS trap indicates None.
DOS TRAP indicates that the that the sending agent
sending agent on the on the intra-connect
intra-connect Omni Omni switch has
switch has received received DoS attack.
DoS attack.
OMNI 18030 PLAT The sending agent on The sending agent on None.
PACKET the intra-connect the intra-connect Omni
DROP Omni switch has switch has dropped
dropped certain certain packets (to
packets (to blocked IP blocked IP ports, from
ports, from spoofed spoofed addresses,
addresses, etc). etc).
....................................................................................................................................................................................................................................
6-158 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

OMNI 18031 PLAT An NI status change An NI status change Check the node
CHASSIS was detected in the connect to the
TRAPS intra-connect Omni NI.
STATE switch.
CHANGE
OMNI ALA 18032 PLAT Two or more slots Two or more slots None.
STACK MGR claim to have the claim to have the same
DUPLICATE same slot number in slot number in the
SLOT TRAP the intra-connect intra-connect Omni
Omni switch. switch.
OMNI ALA 18033 PLAT Indicate whether or Indicate whether or not None.
STACK MGR not the stack of the stack of
NEIGHBOR intra-connect Omni intra-connect Omni
CHANGE swtich is in loop. swtich is in loop.
TRAP
OMNI ALA 18034 PLAT Indicate that a new A new primary or None.
STACK MGR primary or secondary secondary stack is
ROLE stack is elected for elected.
CHANGE the intra-connect
TRAP Omni switches.
OMNI ALA 18035 PLAT The element Duplicate primary and None.
STACK MGR identified by secondary role is
DUPLICATE OmniAlaStckMgrSlt- elected.
ROLE TRAP NINum detected the
presence of two
elements with the
same primary or
secondary role as
specified by
OmniAlaStackMgr-
ChasRole on the stack
of the intra-connect
Omni switch.
....................................................................................................................................................................................................................................
5060 WCS 6-159
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

OMNI ALA 18036 PLAT The element The operational slot None.
STACK MGR identified by was cleared with
CLEARED OmniAlaStckMgrSlt- immediate effect.
SLOT TRAP NINum will enter the
pass through mode
because its
operational slot was
cleared with
immediate effect in
the intra-connect
Omni switch.
OMNI ALA 18037 PLAT One element of the One element of the None.
STACK MGR stack will enter the stack will enter the
OUT OF pass through mode pass through mode
SLOTS TRAP because there are no because there are no
slot numbers slot numbers available
available to be to be assigned to this
assigned to this element (an
element (an intra-connect Omni
intra-connect Omni switch).
switch).
OMNI ALA 18038 PLAT The element The element identified None.
STACK MGR identified by by OmniAlaStck-
OUT OF OmniAlaStckMgrSlt- MgrSltNINum will
TOKENS NINum will enter the enter the pass through
TRAP pass through mode mode because there are
because there are no no tokens available to
tokens available to be be assigned to this
assigned to this element (an
element (an intra-connect Omni
intra-connect Omni switch).
switch).
OMNI ALA 18039 PLAT There are no pass There are no pass None.
STACK MGR through slots through slots available
OUT OF PASS available to be to be assigned to an
THRU SLOTS assigned to an element that is
TRAP element that is supposed to enter the
supposed to enter the pass through mode in
pass through mode in the intra-connect Omni
the intra-connect switch.
Omni switch.
....................................................................................................................................................................................................................................
6-160 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 18040 NTWK Number of out of Circuits in TDM Check and bring
INTERCON- service circuit in a interconnect group circuits in TDM
NECT OOS TDM interconnection went out of service interconnect
HIGH group exceeded group back in
ALARM provisioned level. service.
TDM 18041 NTWK Number of out of Circuits in TDM Check and bring
INTERCON- service circuit in a interconnect group circuits in TDM
NECT OOS TDM interconnection went out of service interconnect
HIGH group exceeded group back in
ALARM provisioned level. service.
CLEAR
ERR LOG 18042 PLAT A kernel level disk An Kernel level Disk Check the logs
KERNEL error was detected in Error was issued by located under
DISK ERR the system logs the system Kernel. /var/adm for the
This was detected in error details
the system logs.
ERR LOG 18043 PLAT Clear alarm for The kernel disk error None
KERNEL EVT_ERR_LOG_ was cleared.
DISK ERR KERNEL_DISK_
CLEAR ERR.
ERR LOG 18044 PLAT A kernel level An Kernel level Check the logs
KERNEL memory error was Memory Error was located under
MEM ERR detected in the system issued by the system /var/adm for the
logs Kernel. This was error details
detected in the system
logs.
ERR LOG 18045 PLAT Clear alarm for The kernel disk error None
KERNEL EVT_ERR_LOG_ was cleared.
MEM ERR KERNEL_MEM_
CLEAR ERR.
ERR LOG 18046 PLAT An ntp error was An NTP Error was Check the logs
KERNEL NTP detected in the system detected. This was located under
ERR logs seen in the system /var/adm for the
logs. error details
ERR LOG 18047 PLAT Clear alarm for The Ntp error was None
KERNEL NTP EVT_ERR_LOG_ cleared.
ERR CLEAR KERNEL_NTP_
ERR.
....................................................................................................................................................................................................................................
5060 WCS 6-161
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ERR LOG 18048 PLAT An file error was A File Error was Check the logs
KERNEL detected in the system detected in the system located under
FILE ERR logs logs. /var/adm for the
error details
ERR LOG 18049 PLAT Clear alarm for The File error was None
FILE ERR KERNEL_FILE_
CLEAR ERR.
UNC NO 18050 CNFIG No Entry configured No Entry configured in Configure a
UNC in MSC UNC MSC UNC record in MSC
TIMEZONE TIMEZONE table TIMEZONE table UNC
TIMEZONE
table
BSS 18051 OVLD A-Interface BSS BSS is overloaded MM should
OVERLOAD Overload Msg discard Messages
according to the
threshold
received in
Throttle
threshold
dataword
BSS STOP 18052 OVLD A-interface overload, threshold changed None
OVERLOAD threshold modified
CALL 18053 CNFIG Call Torn Down due In the event that the None
TEARDOWN to Duplicate IMSI call is torn down due
DUPLICATE detection to duplicate IMSI
IMSI detection this event is
generated
DUPLICATE 18054 CNFIG Presence of duplicate In the event that None
IMSI IMSI detected duplicated IMSI is
detected but call is not
torn down this event is
generated
ACTIVE IMSI 18055 CNFIG Presence of active In the event that an None
call for the IMSI activrecall exists for
the IMSI whose call is
not torn down this
event will be generated
....................................................................................................................................................................................................................................
6-162 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CALL 18056 CNFIG Call Torn Down of an In the event that an None
TEARDOWN active call active call is torn down
ACTIVE IMSI this event is generated
MANUAL 18057 CNFIG Manual Call In the event that MSC None
TEARDOWN TearDown failure receives a call
FAILURE teardown request from
WEM for an IMSI but
call is not released, this
event is generated.
Cause codes are
5:WPS Call,
6:Emergency Call,
7:No Active Call
L2 DCARD 18058 SGW Daughter Card Goes L2 Process gets killed None
DOWN Down
L2 DCARD 18059 SGW Daughter Card Daughter Card Comes None
UP Comes Up Up
EMER- 18060 APP Event should be Emergency call
GENCY triggered when either triggered by
CALL Emergency call Emergency Setup or
PROCEED- triggered by Emergency call
ING Emergency Setup or identified by translator
Emergency call service
identified by
translator service
EMER- 18061 APP Call ALERTING Call ALERTING
GENCY message is received message is received for
CALL for an emergency call an emergency call
ALERTING
EMER- 18062 APP Call ANSWER Call ANSWER
ANSWER
EMER- 18063 APP Call RELEASE Call RELEASE
RELEASE
CHARGING 18064 APP Charging Unit Charging Unit
UNIT Overflow Overflow
OVERFLOW
....................................................................................................................................................................................................................................
5060 WCS 6-163
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TRACEREF- 18065 CNFIG Trace In the event that there None.
ERENCE ReferenceNumber is a mismatch between
MISMATCH Mismatch for same tracereference number
subscriber/equipment. between WEM
initiated trace and
HLR initiated trace,
this event is generated.
DUPLICATE 18066 CNFIG Duplicate In the event that there None.
TRACEREF- TraceReferenceNum- is already a
ERENCE ber found. tracereference number
stored and trace
activation request
comes for same
tracereference number
for different
subscriber/equipment.
TRACE 18067 CNFIG Tracing cannot be In the event that None.
BUFFER activated due to tracing can not be
FULL maximum capacity activated because
being reached maximum capacity has
already being reached.
OMNI ALA 18094 PLAT Indicate the stack of Either the stack cable Examine the
STACK MGR intra-connect Omni is disconnected or a stack cable
NEIGHBOR swtich is not in loop. switch connected to connection and
CHANGE NO the stack cable is the power of the
LOOP powered down. Omni switch
connected to the
stack cable.
OMNI ALA 18095 PLAT Indicate the stack of
STACK MGR intra-connect Omni
NEIGHBOR swtich is in loop.
CHANGE NO
LOOP CLEAR
RAN RESET 18099 NTWK operator/link-resume MSC sent out a RAN Wait till the
SERVICE RAN reset causing RESET towards this RESET ACK is
OUTAGE temporary service DPC (RNC/BSC) received from the
ALARM outage on this RAN RAN to continue
service
....................................................................................................................................................................................................................................
6-164 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RAN RESET 18100 NTWK Clears the RAN RESET ACK is None.
SERVICE EVT_RAN_RESET_ received by the MSC.
OUTAGE SERVICE_OUTAGE_
ALARM ALARM.
CLEAR
UPLINK IP 18105 PLAT Ip Uplink switch IP Uplink Switch This alarm
FAILOVER should be
manually cleared
by users
UPLINK IP 18106 PLAT This alarm should be Ip Uplink failover This alarm
FAILOVER manually cleared by clear should be
CLEAR users manually cleared
by users
MTP3 18111 SGW Mtp3 Linkset Audit Mtp3 Linkset Audit If this error is
LNKSET Recovery operation Recovery did not seen multiple
TREC failed. successfully complete. times, please
EXPIRED consult remote
administrator
MTP3 RTE 18112 SGW Mtp3 Route Audit Mtp3 Route Audit If this error is
TREC Recovery operation Recovery did not seen multiple
EXPIRED failed. successfully complete. times, please
consult remote
administrator
MTP3 RTE 18113 SGW Mtp3 Route Audit Mtp3 Route Audit If this error is
CLEAR consult remote
administrator
IP SWITCH 18114 PLAT The SNMP request Faulty hardware. Examine the
DOWN recognizes a failure in switch with
the switch. Ipaddress
provided.This
Alarm is to be
manually cleared
IP SWITCH 18115 PLAT The SNMP agent Alarm is
UP recognizes that one of manually cleared
the communications
links on the switch
has come up.
....................................................................................................................................................................................................................................
5060 WCS 6-165
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MTP3 LNK 18116 SGW Mtp3 Link Audit Mtp3 Link Audit If this error is
consult remote
administrator
MTP3 LNK 18117 SGW Mtp3 Link Audit Mtp3 Link Audit If this error is
CLEAR consult remote
administrator
TOO MANY 18118 APP INFO: Call This subscriber has too None.
FORWARD- Forwarding limit is many forwarding call
ING CALL reached for this loop or too many
DETECTED subscriber concurrent call
forwarding
MTP3 18122 SGW Mtp3 Linkset Audit Mtp3 Linkset Audit If this error is
LNKSET Recovery operation Recovery did not seen multiple
TREC failed. successfully complete. times, please
EXPIRED consult remote
CLEAR administrator
MTP3 LNK 18123 SGW MTP3 reporting Link None
NACK RCVD Audit Error between
MTP3 master and
slave nodes
MTP3 18124 SGW MTP3 reporting None
LNKSET LinkSet Audit Error
NACK RCVD between MTP3
master and slave
nodes
MTP3 RTE 18125 SGW MTP3 reporting None
NACK RCVD Route Audit Error
between MTP3
master and slave
nodes
....................................................................................................................................................................................................................................
6-166 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

L2 18126 SGW SIM Max Message Too many messages Check SIM CPU
CAPACITY Capacity has reached are received/sent by a utilization rate.
ALARM the L2 Capacity SIM node Check the load
RAISE threshold balancing of
links on SIM
boards taking
into account the
load of the links
(in msg/sec).
Extend linksets if
necessary to
redistribute links
on SIM boards
L2 18127 SGW SIM Max Message L2 Capacity is within None
CAPACITY Capacity is within limit
ALARM limit
CLEAR
CISCO C2900 18129 PLAT RMON detected Interface input error
RMON interface input error. threshold crossed.
IFINPUTER-
ROR
CISCO C2900 18130 PLAT RMON detected Interface output error
RMON interface output error threshold crossed
IFOUTPUT-
ERROR
CISCO C2900 18131 PLAT RMON detected CPU CPU utilization
RMON as busy threshold crossed
CPUUTIL5MIN
CISCO C2900 18132 PLAT UDLD disabled an UDLD detected
UDLDERROR interface or port. unidirectional link.
CISCO C2900 18133 PLAT Loopguard blocked a Loopguard blocked a
LOOP- port port
GUARD-
BLOCK
CISCO C2900 18134 PLAT RMON interface Interface input error
RMON input error cleared below threshold
IFINPUTER-
ROR CLEAR
....................................................................................................................................................................................................................................
5060 WCS 6-167
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CISCO C2900 18135 PLAT RMON interface Interface output error
RMON output error cleared below threshold
IFOUTPUT-
ERROR
CLEAR
CISCO C2900 18136 PLAT RMON detected CPU CPU 5 min utilization
RMON busy cleared below threshold
CPUUTIL5MIN
CLEAR
CISCO C2900 18137 PLAT UDLD disabled UDLD detected
UDLDERROR interface cleared. unidirectional link
CLEAR cleared
CISCO C2900 18138 PLAT Loopguard block of a Loopguard unblocked
LOOP- port cleared a port
GUARD-
BLOCK
CLEAR
SIP TRUNK 18141 RESC SIP trunk group is not FM receives The
GROUP NOT reachable inaccessible state operator/support
REACHABLE change of the SIP team investigates
trunk group from the remote server
SgwSip. status/DNS
server to find out
why the trunk
group is not
reachable and
fixes the
problem. No auto
corrective action
is done by the
WCS except
routing advance
the call to avoid
the unreachable
trunk
SIP TRUNK 18142 RESC Clear alarm for FM receives accessible None
GROUP NOT EVT_SIP_TRUNK_ state change of the SIP
REACHABLE GROUP_NOT_ trunk group from
CLEAR REACHABLE. SgwSip.
....................................................................................................................................................................................................................................
6-168 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SUSP 18143 APP Alarm for suspicious Alarm is generated
CLONED- Cloned SIM/USIM when MS perform
IMSI IN card Periodic Location
PERIODIC Update without
LUP subscriber information
in VLR
SUSP 18144 APP Clear Alarm for Clear Alarm when
CLONED- suspicious Cloned needed
IMSI IN SIM/USIM card
PERIODIC
LUP CLEAR
ALCAP PATH 18147 SGW ALCAP path is Operator Command. None
LCL locally blocked.
BLOCKED
ALCAP PATH 18148 SGW Clear alarm for Operator Command. None
LCL EVT_ALCAP_PATH_
UN- LCL_BLOCKED.
BLOCKED
DEMAND 18150 PLAT Get lock on demand Internal or OS level Restart the
QUEUE queue failed for error. process for
MUTEX application. recovery.
ERROR
SAM DB 18152 DATAB DB Table mismatch DB mismatch between None
MISMATCH between primary and primary and secondary
CLEAR secondary SAM has SAM due to disk
been resolved. space, manual
updating the DB,
unhealthy TimesTen,
TimesTen replication
broken etc
SS7 18153 OVLD This alarm will The amount of traffic Reduce call
MAILBOX indicate when SS7 flowing through SS7 volume.
CONG application mailbox applications (MTP2,
ALARM has hit at least 30% MTP3, SCTP) is above
occupancy. normal.
SS7 18154 OVLD SS7 application The amount of traffic None.
MAILBOX mailbox congestion is flowing through SS7
CONG cleared. applications (MTP2,
ALARM MTP3, SCTP) is
CLEAR below normal.
....................................................................................................................................................................................................................................
5060 WCS 6-169
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

HOSTZONE 18155 PLAT This alarm is to HwMonitor process No specific
MON NOT indicate that not initialized. action is
INITIALIZED HwMonitor process required. This
ALM not initialized. alarm clears any
pending Global
Zone (Host) HW
ALMs.
HOSTZONE 18156 PLAT HwMonitor process None None
MON initialized.
INITIALIZED
ALM
AMA 18162 BILL The required Alarm is cleared None
PRIMARY PRIMARY FILE manually.
FILE could be found in File
MISSING System.
CLEAR
CDR 18163 BILL CsCcm fails to CsCcm fails to rename Check the Cdr.
RENAME rename local and local and remote CDR.
FAILURE remote CDR.
CDR 18164 BILL Unrenamed CDR is Alarm is cleared None
RENAME ok now. manually.
FAILURE
CLEAR
VMG 18165 PLAT WCS software VMG local WCS and
VERSION version mismatch: Peer WCS software
MISMATCH Event informing version mismatch
operator that software
version of Primary
and Backup WCS are
not compatible.
VMG 18166 PLAT VMG WCS software VMG local WCS and
VERSION version Mismatch Peer WCS software
MISMATCH Clear: Alarm Off version mismatch clear
CLEAR when redundant WCS
systems have
consistent software
version for Primary
and Backup WCS.
....................................................................................................................................................................................................................................
6-170 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VMG 18167 PLAT VMG Redundant VMG Redundant Cfg
REDUND Config Mismatch: Mismatch
CFG Alarm On indicating
MISMATCH inconsistency in MSF
static role definition.
This could be caused
by both WCS being
defined as Primary. It
could also be caused
by peer WCS defined
as Backup, but
Backup WCS has not
defined its role. This
VMG 18168 PLAT VMG Redundant VMG Redundant Cfg
REDUND Config Mismatch Mismatch Clear
CFG Clear: Alarm Off
MISMATCH when redundant WCS
CLEAR systems have
consistent definitions
for Primary and
Backup roles.
VMG 18169 PLAT VMG Redundant VMG Redundant State
REDUND State Mismatch: Mismatch
STATE Alarm On indicating
MISMATCH inconsistency for
MSF controlling state
between redundant
WCS systems. For
example, if both
WCS indicate
í«Activeí» role, this
would trigger alarm
to operator. This
alarm is raised on
both WCS which
detect
....................................................................................................................................................................................................................................
5060 WCS 6-171
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VMG 18170 PLAT VMG Redundant VMG Redundant State
REDUND State Mismatch Mismatch Clear
STATE Clear: Alarm Offf
MISMATCH when redundant WCS
CLEAR systems have
consistent
Active/Standby state
assignments.
VMG PEER 18171 PLAT VMG Peer WCS VMG Peer WCS
WCS REPL Replication Comm Replication
COMM LOSS Lost: Alarm On Communication Loss
indicating keep-alive
mechanism between
Primary and Backup
WCS has been lost
and no
communication is
possible. This alarm
is raised on either
WCS when both
SAM
is lost. There are
several po
WCS REPL Replication Comm Replication
COMM EST Est: Alarm Off Communication
indicating keep-alive Established
mechanism between
Primary and Backup
WCS has been
reestablished and
communication is
possible.
Communication may
be only available to
one SAM, but at least
one replication link is
alive.
....................................................................................................................................................................................................................................
6-172 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VMG PEER 18173 PLAT VMG Peer SAM VMG Peer SAM
SAM REPL Replication Comm Replication
COMM LOSS Lost: Alarm On Communication Loss
indicating keep-alive
mechanism between
Primary and Backup
WCS has been lost to
individual SAM node.
This alarm is raised
on either WCS when
single SAM
communications link
is lost.
VMG PEER 18174 PLAT VMG Peer SAM VMG Peer SAM
SAM REPL Replication Comm Replication
COMM EST Est: Alarm Off Communication
indicating keep-alive Established
mechanism between
Primary and Backup
WCS has been
reestablished and
communication is
possible to peer SAM
node.
CKSUM Checksum Mismatch: Checksum Mismatch
MISMATCH Alarm On indicating
physical MGW data
is not synchronized
between Primary and
Backup WCS. If
synchronization was
just performed,
operator action is
required. This alarm
is raised on both
WCS which detect
mismatch.
....................................................................................................................................................................................................................................
5060 WCS 6-173
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CKSUM Checksum Mismatch Checksum Mismatch
MISMATCH Clear: Alarm Off Clear
CLEAR indicating physical
MGW data is
synchronized between
Primary and Backup
WCS.
AUDIT Synch In Progress: Audit Start
START Event indicating
physical MGW data
is being audited
between Primary and
Backup WCS.
AUDIT Audit Failure: Alarm Audit Failure
FAILURE On indicating
unexpected error
occurred during audit
procedure between
redundant WCS
systems. This alarm
should be raised on
only active WCS.
AUDIT Audit Completed: Audit Complete
COMPLETED Event indicating audit
procedure completed
successfully. This
does not guarantee
that audit checksum
matched, only that
auditing process
completed without
error. For checksum
mismatch, alarm
EVT_VMG_REPL_
CKSUM_
MISMATCH is
....................................................................................................................................................................................................................................
6-174 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYNCH Synch In Progress: Synch Start
START Event On indicating
physical MGW data
is being synchronized
between Primary and
Backup WCS. WEM
should not do any
provisioning for this
particular MSF
during
synchronization.
SYNCH Synch Completed: Synch Complete
COMPLETED Event Off indicating
synch procedure
completed
successfully. This
does not guarantee
that MGW physical
data is synchronized,
only that
synchronization
process completed
without error. For
checksum mismatch,
alarm EVT_VMG_R
SYNCH Synch Failure: Alarm Synch Failure
FAILURE On indicating
unexpected error
occurred during
synchronization
procedure between
redundant WCS
systems. This alarm
should be raised on
only active WCS.
....................................................................................................................................................................................................................................
5060 WCS 6-175
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYNCH Synch Succeeded: Synch Succeeded
FAILURE Alarm Off indicating
CLEAR success of replication
synchronization
between redundant
WCS systems.
LOCKED Locked: Alarm On to Locked
notify operator that
replication is locked
and synchronization
of MSF physical data
cannot be guaranteed.
VMG PEER 18185 PLAT VMG Peer WCS Not VMG Peer WCS
WCS NOT Traffic Ready: Alarm Traffic Not Ready
TRAFFIC On indicating peer
READY WCS is not traffic
ready. This can serve
as indication to
operator that he may
want to consider
switchover to WCS
which is healthy or in
case of standby WCS
that he has lost his
protecting WCS syste
WCS Traffic Ready: Alarm Traffic Ready
TRAFFIC Off indicating peer
READY WCS is traffic ready.
VMG BOTH 18187 PLAT VMG Both WCS VMG Both WCS
WCS Standby: Alarm On Standby
STANDBY indicating both local
and peer WCS are in
replication standby
role. Operator may
have made
provisioning error or
he is in transition to
switchover control to
one of the WCS.
....................................................................................................................................................................................................................................
6-176 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

WCS Standby Clear: Alarm Standby Clear
STANDBY Off indicating one of
CLEAR WCS has now
transitioned to active
replication role and
eliminated both
standby condition.
WCS ACTIVE Active: Alarm On Active
indicating both local
and peer WCS are in
replication active
role. Operator may
have made
provisioning error or
he is in transition to
switchover control to
one of the WCS.
WCS ACTIVE Active Clear: Alarm Active Clear
CLEAR Off indicating one of
WCS has now
transitioned to
standby replication
role and eliminated
both active condition.
MGMT Management State Management State
STATE Change: Event Change
CHANGE informing operator
that local or peer
WCS has successfully
transitioned its
replication role
assignement.
....................................................................................................................................................................................................................................
5060 WCS 6-177
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VMG REPL 18192 DATAB VMG Replication VMG Replication
SWITCH Switch Roles Notif: Switch Roles
ROLES Event informing Notification
NOTIF operator that Primary
and Backup WCS
roles have been
switched on local
system for particular
MGW. This can only
be done in replication
í«Lockedí» state.
Operator must
perform operation on
both local and
MME COMM 18193 SIGNL MME communication This alarm is raised Check all the
FAILURE failed when all the available associations for
associations to a given this MME
remote MME node
have failed
MME COMM 18194 SIGNL MME communication MME communication No action
FAILURE is up failure cleared
CLEAR
MME SCTP 18195 SIGNL MME SCTP This alarm is raised Check local and
ASSOC association is down when all the available remote switch
FAILURE path to a given remote SCTP traces
MME endpoint have
failed
MME SCTP 18196 SIGNL MME SCTP MME SCTP No action
ASSOC association is up assocication failure
FAILURE cleared
CLEAR
MME SCTP 18197 SIGNL MME SCTP path is This alarm is raised Check IP
PATH down when a particular path connectivity to
FAILURE within the MME Destination IP
association failed address from this
node
MME SCTP 18198 SIGNL MME SCTP path is MME SCTP path No action
PATH up failure cleared
FAILURE
CLEAR
....................................................................................................................................................................................................................................
6-178 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

AUDIT Audit Completed: Audit Complete
FAILURE Alarm Off indicating
CLEAR audit procedure
completed
successfully. This
does not guarantee
that audit checksum
matched, only that
auditing process
completed without
error. For checksum
mismatch, alarm
EVT_VMG_REPL_
CKSUM_
MISMATCH
FAIR SHARE 18200 PLAT Solaris Fair Share Solaris Fair Share Make sure that
SCHED NOT Scheduler package is Scheduler package is Solaris Fair
INSTALLED not installed not installed on this Share Scheduler
node package is
installed to
properly allocate
CPU time for
WSS
applications over
non-WSS
applications
FAIR SHARE 18201 PLAT Solaris Fair Share None
SCHED Scheduler package is
INSTALLED installed now
VLRBKUP 18212 APP VLR BackUp config VLR Backup config None.
CFGERR OFF error. error on SMSC or
BMSC.
VLRBKUP 18214 APP SMSC config error VLR Backup Flag or None.
RESET ERR for VLR BackUp address config error on
OFF reset. SMSC.
VLRBKUP 18216 APP Refresh Location BMSC address is not None.
REFRESH request error for VLR backing-up SMSC or
ERR OFF BackUP. the VLR backed-up is
disabled.
....................................................................................................................................................................................................................................
5060 WCS 6-179
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VLRBKUP 18218 APP VLR BackUp records VLR BackUp records None.
MAXRECORDS over threshhold. over threshhold. If
ERR OFF both backingupNum
and maxVLRBackU-
pRecords are 0, that is
negative cause
received from B-MSC
EVT 18901 DATAB This clearing alarm Operator is Verify content of
MISSING DB can only occur when acknowledging that database table
CONFIG operator performs data went missing and reported. May
CLEAR manual clear on the has been restored. need to restore
EVT_MISSING_DB_ Alarm will be raised database from
CONFIG alarm. again if it is not the backup or
case. synchronize with
VMG peer. See
VMG
provisioning
guide for
instructions to
force
synchronization
with peer WCS.
Once data has
been restored,
operator should
manually clear
EVT_MISSING_
DB_CONFIG
alarm and report
event to next
level of support
for further
investigation.
....................................................................................................................................................................................................................................
6-180 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SENSOR 19000 PLAT Sensor Critical Sensor information 1.Identify the
NOTIFICA- Notification detected affected
TION component and
CRITICAL error information
from the alarm
information. 2.
Refer to the
ATCA Hardware
Troubleshooting
Reference Guide
to resolve the
problem. 3.
Escalate to the
next level
support if the
problem is not
resolved
SENSOR 19001 PLAT Sensor Major Sensor information Identify the
NOTIFICA- Notification detected affected
TION MAJOR component and
refer ATCA
Hardware
Troubleshooting
Reference Guide
or contact next
level support if
problem not
resolved
SENSOR 19002 PLAT Sensor Minor Sensor information None.
NOTIFICA- Notification detected
TION MINOR
SENSOR 19003 PLAT Sensor Clear Sensor information None.
TION
CRITICAL
CLEAR
TION MAJOR
CLEAR
....................................................................................................................................................................................................................................
5060 WCS 6-181
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TION MINOR
CLEAR
SENSOR 19006 PLAT Sensor Notification Sensor information None.
NOTIFICA- detected
TION
RESOURCE 19007 PLAT Critical Resource Resource failure 1.Identify the
NOTIFICA- failure Notification detected affected
TION component and
from the alarm
information. 2.
Refer to the
ATCA Hardware
Troubleshooting
Reference Guide
to resolve the
problem. 3.
Escalate to the
next level
support if the
problem is not
resolved
RESOURCE 19008 PLAT Critical Resource Critical Resource None.
NOTIFICA- restoration restoration detected
TION Notification
CRITICAL
CLEAR
RESOURCE 19009 PLAT Major Resource Major Resource failure Refer to the
NOTIFICA- failure Notification detected ATCA Hardware
TION MAJOR Troubleshooting
Reference Guide
to resolve the
problem or
contact next level
support if
problem not
resolved
....................................................................................................................................................................................................................................
6-182 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RESOURCE 19010 PLAT Major Resource Resource restoration None.
NOTIFICA- restoration detected
TION MAJOR Notification
CLEAR
RESOURCE 19011 PLAT Minor Resource Minor Resource failure None.
NOTIFICA- failure Notification detected
TION MINOR
RESOURCE 19012 PLAT Minor Resource Minor Resource None.
TION MINOR Notification
CLEAR
RESOURCE 19013 PLAT Resource Notification Resource information None.
NOTIFICA- detected
TION
WATCHDOG 19014 PLAT Critical Watchdog Watchdog failure Refer to the
TION Troubleshooting
CRITICAL Reference Guide
to resolve the
problem or
contact next level
support if
problem not
resolved
WATCHDOG 19015 PLAT Critical Watchdog Critical Watchdog None.
TION Notification
CRITICAL
CLEAR
WATCHDOG 19016 PLAT Major Watchdog Watchdog failure Refer to the
TION MAJOR Troubleshooting
Reference Guide
to resolve the
problem or
contact next level
support if
problem not
resolved
....................................................................................................................................................................................................................................
5060 WCS 6-183
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

WATCHDOG 19017 PLAT Major Watchdog Major Watchdog None.
TION MAJOR Notification
CLEAR
WATCHDOG 19018 PLAT Minor Watchdog Watchdog failure None.
NOTIFICA- failure Notification detected
TION MINOR
WATCHDOG 19019 PLAT Minor Watchdog Minor Watchdog None.
TION MINOR Notification
CLEAR
WATCHDOG 19020 PLAT Watchdog Watchdog information None.
TION
HOTSWAP 19021 PLAT Critical HotSwap HotSwap state change contact next level
NOTIFICA- Notification support
TION
CRITICAL
HOTSWAP 19022 PLAT Clear Hotswap HotSwap state change None.
NOTIFICA- Notification
TION
CRITICAL
CLEAR
HOTSWAP 19023 PLAT Major HotSwap HotSwap state change contact next level
TION MAJOR
TION MAJOR
CLEAR
HOTSWAP 19025 PLAT Minor HotSwap HotSwap state change contact next level
TION MINOR
TION MINOR
CLEAR
....................................................................................................................................................................................................................................
6-184 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

HOTSWAP 19027 PLAT Minor HotSwap HotSwap state change contact next level
TION
OEM 19028 PLAT Critical OEM specific alarm Escalate to the
NOTIFICA- Notification condition next level
TION support
CRITICAL
OEM 19029 PLAT Clear OEM specific alarm None.
NOTIFICA- Notification condition
TION
CRITICAL
CLEAR
OEM 19030 PLAT Major OEM specific alarm Escalate to the
NOTIFICA- Notification condition next level
TION MAJOR support
TION MAJOR
CLEAR
OEM 19032 PLAT Minor OEM specific alarm None.
TION MINOR
TION MINOR
CLEAR
OEM 19034 PLAT OEM Notification specific alarm None.
NOTIFICA- condition
TION
USER 19035 PLAT Critical User Fault condition not Identify the
NOTIFICA- Notification detected by HPI affected
TION implementation component and
from the alarm
datawords.Esca-
late to the next
level support if
the problem is
not resolved
....................................................................................................................................................................................................................................
5060 WCS 6-185
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

USER 19036 PLAT Clear User Fault condition not None.
NOTIFICA- Notification detected by HPI
TION implementation
CRITICAL
CLEAR
USER 19037 PLAT Major User Fault condition not Identify the
NOTIFICA- Notification detected by HPI affected
TION MAJOR implementation component and
error information
from the alarm
datawords.Esca-
late to the next
level support if
the problem is
not resolved
TION MAJOR implementation
CLEAR
USER 19039 PLAT Minor User Fault condition not None.
TION MINOR implementation
TION MINOR implementation
CLEAR
USER 19041 PLAT User Notification Fault condition not None.
NOTIFICA- detected by HPI
TION implementation
ATCA 19042 PLAT Ambient Temperature Faulty fan or high Check fan
TEMPERA- high detected room temperature operation and
TURE FAULT room
temperature
ATCA 19043 PLAT Ambient Temperature None
TEMPERA- within normal range
TURE CLEAR
ATCA PDU 19044 PLAT PDU Fuse/breaker PDU Fuse/breaker Check and
FUSE FAULT blown detected blown replace faulty
fuse/breaker
....................................................................................................................................................................................................................................
6-186 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATCA PDU 19045 PLAT PDU fuses/breakers None
FUSE CLEAR ok
ATCA LOOPS 19046 PLAT 48V loops external 48V loop Voltage Check 48V loops
UNAVAIL- alarms voltage failure failure
ABLE detected
ATCA LOOPS 19047 PLAT 48V loops are None
UNAVAIL- available and ready to
ABLE CLEAR indicate an alarms
ATCA 19048 PLAT Power Unit 48VA Power Check and
POWER UNIT Fault detected supply/converter fault replace faulty
FAULT 48V detected power
FEED A supply/converter
ATCA 19049 PLAT Power Unit 48VA Power Supply Fault None
POWER UNIT cleared has cleared
CLEAR 48V
FEED A
ATCA 19050 PLAT Power Unit 48VB Power Check and
POWER UNIT Fault detected supply/converter fault replace faulty
FAULT 48V detected power
FEED B supply/converter
ATCA 19051 PLAT Power Unit 48VB Power Supply Fault None
POWER UNIT cleared has cleared
CLEAR 48V
FEED B
OMNI 19052 PLAT The Link Aggregation All ports of the link Check the Cables
LNGAGG is not active. There is aggregation goes out belongs to
AGG DOWN any one port of the of attached state. logical linkAgg
link aggregation goes connection and
to attached state. the link
aggregation
configuration
OMNI 19053 PLAT The Link Aggregation There is any one port None
LNGAGG is active. There is any of the link aggregation
AGG UP one port of the link goes to attached state.
aggregation goes to
attached state.
....................................................................................................................................................................................................................................
5060 WCS 6-187
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

OMNI 19054 PLAT The Link Aggregation Any one of the given Check the port
LNGAGG port leaves the port of the link belongs to
PORT LEAVE aggregate . This trap aggregation goes out logical linkAgg
is sent when given of attached state. connection status
port of the link and the link
aggregation goes out aggregation
of attached state. configuration
OMNI 19055 PLAT The Link Aggregation Any one of the given None
LNGAGG port joins the port of the link
PORT JOIN aggregate . This trap aggregation goes to
is sent when given attached state.
port of the link
aggregation goes to
attached state.
OMNI 19056 PLAT The Link Aggregation Any one of the given Check the Link
LNGAGG port is removed from port of the link Aggregation
PORT the aggregate. This aggregation removed configuration
REMOVE trap is sent when due to invalid
given port of the link configuration
aggregation removed
due to invalid
configuration.
LNP QUERY 19057 SWLOG The LNP query Report to EMS that the
SUCCESS request was LNP Query is
successful. successful.
VOIP TRUNK 19058 RESC Voip trunk Sub group MGW indicated that This condition is
GROUP is temporarily TCP Resources have temporary and
ISOLATED isolated due to lack of exhausted. will be cleared
resources from within the time
MGW. configured in
MgIpLockTimer
configuration
parameter.
VOIP TRUNK 19059 RESC VOIP trunk subgroup Configured amout of
GROUP status is now cleared time has elapsed after
ISOLATED after isolation. VOIP trunk subgroup
CLEAR isolated.
....................................................................................................................................................................................................................................
6-188 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

BONDING IF 19060 PLAT Bonding has "Probable hardware "Take card out of
DOWN determined that a ethernet port failure, service, isolate
managed interface is bent pins on card, failed port from
down misconfigured jumpers bonding. If still
or problem with failed, inspect
malban card" hardware (ATCA
Switch (Malban)
, ATCA Blade)"
BONDING IF 19061 PLAT Bonding has Bonding managed None
CLEAR determined that a interface is now up
down managed
interface is now up
BONDING IF 19062 PLAT Bonding has detected Bonding failover has No action is
FAILOVER a failover to this new occurred probably due necessary if both
DETECTED active link to ethernet port failure, bonding
but can include other managed
causes interfaces are
now up
AMRWB NO 19063 RESC MGW fails to allocate A subscriber object or Report the
CHNL an AMR-WB channel half call object could condition to
AVAILABLE because no AMR-WB not be allocated due to customer support
channel is free for insufficient memory.
use.
M3UA AUDIT 19064 SGW This alarm is raised M3UA control block Restart the node
RECOVERY when M3UA control recovery failed for which the
FAILED block recovery fails auto-recovery
has failed. So,
when the node
comes up for the
first time, M3UA
wrapper would
generate clear
event for all
element types.
M3UA AUDIT 19065 SGW Clear alarm for When the node comes None
RECOVERY EVT_M3UA_AUDIT_ up for the first time,
FAILED RECOVERY_ M3UA wrapper would
CLEAR FAILED generate clear event
for all element types.
....................................................................................................................................................................................................................................
5060 WCS 6-189
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FORCE 19066 PLAT UDP KA Lost caused UDP KA is impact due Suggest manual
BONDING a bonding IF to intermittent or operation oniste
SWITCHO- switchover complete switch or at once and
VER ethernet port failure, recover the
primary
mechanism for
all switched
cards after
network become
stable
FORCE 19067 PLAT UDP KA Lost caused The failure of switch N/A
BONDING a bonding IF of ethenet port has
SWITCHO- switchover been recovered
VER CLEAR manually
MALBAN 19070 PLAT Major Packet Error Faulty hardware. Examine the link
LINK Rate has been of the Malban
PACKET exceeded in one of Switch.
ERROR the communications
MAJOR links on the Malban
switch.
MALBAN 19071 PLAT Major Packet Error Faulty hardware
LINK Rate has been cleared
PACKET in one of the
ERROR communications links
MAJOR on the Malban switch.
CLEAR
MALBAN 19072 PLAT Critical Packet Error Faulty hardware Examine the link
LINK Rate Exceeded in one of the Malban
PACKET of the Switch - run
ERROR communications links Diagnotic /
CRITICAL on the Malban switch. Health check
MOP
MALBAN 19073 PLAT Critical Packet Error Faulty hardware
LINK Rate has been cleared
PACKET in one of the
ERROR communications links
CRITICAL on the Malban switch.
CLEAR
....................................................................................................................................................................................................................................
6-190 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EVT_INT_IWF_ 19089 RESC Integrated IWF trunk Configured amout of
TRUNK_GROUP_ group is now cleared time has elapsed after
ISOLATED_ after isolation. IWF Resources
CLEAR isolated.
DB AUDIT 19163 DATAB Event indicating SAM DB Audit Start
START SAM DB audit
procedure started
DB AUDIT 19164 DATAB Event indicating SAM DB audit
COMPLETED SAM DB audit Complete
procedure completed
successfully.
EVT_GTP_ 19166 SIGNL GTP-MME The connection None
MME_ Connection is up. between GTP and
CONNECTION_ MME has established.
FAILURE_
CLEAR
DNS SERVER 19992 SGW This DNS server is no Loss of connectivity Check
NOT longer responding to with DNS server or connectivity with
RESPOND- our queries DNS server not DNS server. Use
ING running or DNS server nslookup or
not configured similar tool to
properly query this DNS
server
DNS SERVER 19993 SGW This DNS server is DNS server is now None
RESPOND- now working responding to queries
ING correctly correctly
DNS SERVER 19994 SGW DNS query is DNS Server is not Operator needs
NOT required to be configured to configure
CONFIG- initiated but no DNS DNS Server
URED Server is configured
DNS SERVER 19995 SGW DNS Server is now DNS Server is now None
CONFIG- configured configured
URED
DNS RR NOT 19996 SGW DNS Resource DNS Server is None
FOUND Record not found responding without
any record
SIP REMOTE 19997 SGW SIP Remote IP is not Remote IP at a None
IP reachable particular port is in
UNREACH- failure
ABLE
....................................................................................................................................................................................................................................
5060 WCS 6-191
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DNS 19998 SGW All DNS Servers are Loss of connectivity, Check
SERVERS not responding. SIP or DNS servers not connectivity with
DOWN calls using FQDN running or DNS server DNS servers.
will fail not configured Use nslookup or
properly similar tool to
query DNS
servers
DNS 19999 SGW At least one DNS At least one DNS None
SERVERS UP server is now working server is now
correctly responding to queries
correctly
SYS EVENT 20000 DEBUG This is a test event Testing attempt, by No action is
REPORT used to test the event human or by design. required.
CHANNEL reporting data path
TEST from Media Gateway
to Media Controller.
SYS CARD 20001 PLAT The Media Gateway The Media Gateway No action is
REMOVAL is reporting that a detected a card being required if the
card has been removed from its slot. card is indeed
removed from its slot. removed. If not,
call customer
support.
INSERTION is reporting that a detected a card being required if the
card has been inserted inserted into the slot. card is indeed
into the slot. SYS inserted. If not,
CARD TYPE call customer
REPORT will be sent support.
after card type is read
from EEPROM.
TYPE is reporting the card successfully acquired required.
REPORT type stored in the card type from
EEPROM. EEPROM data after its
insertion.
....................................................................................................................................................................................................................................
6-192 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS 20004 RESRC The Media Gateway The Media Gateway If problem
BUFPOOL is reporting that CPU is heavily using persists, call
LOW memory buffer pool units of the memory customer
is empty. The pool pool. The event occurs support.
remains in the empty because either a
or low condition until memory draining
the SYS BUFPOOL software defect, or
LOW CLEAR event insufficient
occurs. There are configuration for
several buffer pools extreme case memory
in a memory system needs.
and one memory
system per CPU.
Typically, if th
SYS 20005 RESRC The Media Gateway The Media Gateway No action is
BUFPOOL is reporting that the CPU has recovered required.
LOW CLEAR condition described in some memory buffers
SYS BUFPOOL such that the total
LOW has been number of available
resolved. buffers is back to an
acceptable level.
SYS DISK 20010 PLAT The Media Gateway The Media Gateway If problem
FILE ERROR is reporting a File disk experienced the persists, call
Management following conditions. customer
subsystem failure. Disk full (disk usage support.
exceedes preset
threshold).Disk failure.
SYS DISK 20011 PLAT The Media Gateway The Media Gateway No action is
FILE ERROR is reporting that the disk operation is back required.
CLEAR condition described in to normal.
SYS DISK FILE
ERROR is cleared.
SYS 20012 PLAT The Media Gateway The Media Gateway If problem
RESOURCE is reporting that the system resource persists, call
THRESHOLD system resource utilization has reached customer
CROSS utilization has crossed predefined threshold. support.
threshold.
....................................................................................................................................................................................................................................
5060 WCS 6-193
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS 20013 PLAT The Media Gateway The Media Gateway No action is
RESOURCE is reporting that the system resource required.
THRESHOLD condition described utilization has been
CROSS for SYS RESOURCE back to normal.
CLEAR THRESHOLD
CROSS has been
resolved.
SYS_MG_NODE_20014 PLAT The Media Gateway The Media Gateway If problem
RESTART is reporting that it has experienced a cold persists, call
gone through a cold restart. customer
restart and all active support.
calls and connections
have been lost.
SYS CPU 20016 PLAT The Media Gateway Failed card has been No action is
AAL5 SAR is reporting that the replaced. required.
FAILURE condition described
CLEAR for SYS CPU AAL5
SAR FAILURE has
been resolved.
SYS CPU 20018 PLAT The Media Gateway The possible reasons No action is
DOWN is reporting that a are: Software error. required if the
CPU has changed Card removal. CPU down is
state from Running to Automatic reset. caused by a
Faulty. Operator issued reset. known reason. If
problem persists,
call customer
support.
SYS CPU UP 20019 PLAT The Media Gateway A CPU has changed No action is
is reporting that the state from Faulty to required.
condition described in Running.
SYS CPU DOWN
has been resolved, or
the cpu has come up
for the first time.
SYS CPU APP 20020 CNFIG The CPU application A CPU has the Call customer
VERSION doesn't have current inconsistent support to reset
MISMATCH software loaded. application version to CPU if the
Running. problem persists
....................................................................................................................................................................................................................................
6-194 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS CPU APP 20021 CNFIG The condition None None
VERSION described in
MISMATCH EVT_SYS_CPU_APP_
CLEAR VERSION_
MISMATCH is
cleared.
SYS TASK 20022 PLAT The Media Gateway The possible reasons If problem
HUNG is reporting that a are: Software error. An persists, call
tasks watchdog timer overload condition. customer
has expired. support.
SYS TASK 20023 PLAT The Media Gateway Software error. If problem
WDG TABLE is reporting that the persists, call
INACCES- task was unable to customer
SIBLE access its task support.
watchdog data
structure.
SYS_MG_FAN_ 20024 PLAT The Media Gateway The hardware Replace the
ERROR is reporting a faulty diagnostic application faulty fan
chassis fan. detected faulty cooling assembly.
fan.
SYS_MG_FAN_ 20025 PLAT The Media Gateway Fan assembly is back No action is
ERROR_ is reporting that the to normal. required.
CLEAR condition described in
SYS MG FAN has
been resolved.
SYS_MG_ 20027 PLAT The Media Gateway The temperature is No action is
COMPONENT_ is reporting that the back to acceptable required.
TOO_HOT_ condition described in level.
CLEAR SYS MG
COMPONENT TOO
HOT has been
resolved.
SYS NTP 20028 PLAT The Media Gateway The NTP server is not Check the
SYNC is reporting that the responding to NTP network
FAILURE CPU was unable to time sync requests, or connectivity and
synchronize the clock the NTP server itself is make sure that
with the NTP servers not synced. the NTP server
in the last ten itself is synced.
minutes. Call customer
support if
problem persists.
....................................................................................................................................................................................................................................
5060 WCS 6-195
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS NTP IN 20029 PLAT The Media Gateway The Media Gateway No action is
SYNC is reporting that the CPU is getting good required.
CPU is synchronized NTP time response
to the NTP server. from NTP server.
SYS CODE 20030 PLAT The Media Gateway Hardware failure, or If problem
CHECKSUM is reporting that a bootloader flash persists, call
ERROR CPU RAM code or programming error. customer
boot loader checksum support.
mismatch.
SYS CODE 20031 PLAT The Media Gateway The RAM code or boot No action is
CHECKSUM is reporting that SYS loader checksum error required.
ERROR CODE CHECKSUM have been resolved.
CLEAR ERROR has been
resolved.
SYS DISK 20035 PLAT The Media Gateway The faulty CM/PAC No action is
ERROR is reporting that the (Control required.
CLEAR SYS DISK ERROR Module/Packet And
has been resolved. Control) has been
removed from chasis.
SYS 20036 PLAT The Media Gateway SDRAM or other If problem
MEMORY is reporting that it has hardware failure. persists, call
ECC ERROR detected SDRAM customer
ECC error. support.
SYS 20037 PLAT The Media Gateway The system is back to No action is
MEMORY is reporting that the normal or the faulty required.
ECC ERROR condition described in card has been
CLEAR SYS MEMORY ECC removed.
ERROR has been
resolved.
SYS NODE 20038 RESRC The Media Gateway Operator turned on No action is
LOAD is reporting that Load Load Control Feature. required.
CONTROL Control Feature has
ON been turned on.
SYS NODE 20039 RESRC The Media Gateway Operator turned off No action is
LOAD is reporting that Load Load Control Feature. required.
CONTROL Control Feature has
OFF been turned off.
....................................................................................................................................................................................................................................
6-196 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS_MGC_ 20040 PLAT The Media Gateway Likely the CM/PAC Make sure that
LINK_DOWN is reporting that an Ethernet cable was the CM/PAC
Ethernet link between disconnected. Also card Ethernet
the CM/PAC (Control possible CM/PAC or cables are
Module/Packet And external Ethernet connected. Call
Control) and the switch/router HW customer support
external Ethernet failure. if problem
switch/router is down. persists.
The redundancy of
the Media Gateway
and Media Gateway
Controller
communication is
lost.
SYS_MGC_ 20041 PLAT The Media Gateway The Ethernet link No action is
LINK_UP is reporting that SYS between the CM/PAC required.
MGC LINK DOWN (Control
has been resolved. Module/Packet And
This event is also Control) and the
used to report the external Ethernet
initial normal status switch/router is up.
for clearing a possible
previous alarm.
SYS_MGC_ 20042 PLAT The Media Gateway Likely the two Make sure that
PHYSICAL_ is reporting that both Ethernet cables of the the CM/PAC
LINK_ Ethernet links CM/PAC are Ethernet cables
FAILURE between the CM/PAC disconnected. Also are connected.
(Control possible CM/PAC or Call customer
Module/Packet And external Ethernet support if
Control) and the switch/router HW problem persists.
external Ethernet failure.
switch/router are
down. The CM/PAC
completely lost direct
communication with
the Media Gateway
Controller.
....................................................................................................................................................................................................................................
5060 WCS 6-197
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS_MGC_ 20043 PLAT The Media Gateway At least one Ethernet No action is
PHYSICAL_ is reporting that the link between the required.
LINK_FAILURE_ SYS MGC CM/PAC (Control
CLEAR PHYSICAL LINK Module/Packet And
FAILURE has been Control) and the
resolved. This event external Ethernet
is also used to report switch/router is up.
the initial normal
status for clearing a
possible previous
alarm.
SYS NODE 20044 RESRC The Media Gateway Most likely the Media Make sure Media
SELECTION is reporting that Gateway Controller is Gateway
THROTTLE Media Gateway overloaded or possibly Controller is
ON Controller can not the Media Gateway operational. Call
process new calls due Controller is down. customer support
to overloading or if problem
unavailability. persists.
SYS NODE 20045 RESRC The Media Gateway The Media Gateway No action is
SELECTION is reporting that SYS Controller is able to required.
THROTTLE NODE SELECTION take new calls.
OFF THROTTLE has been
resolved.
SYS BUFFER 20046 RESRC The Media Gateway A memory draining Make sure that
ALLOC is reporting that the software defect or an the system is not
FAILED CPU has run out of overloaded condition overloaded. Call
memory buffers of that requires more customer support
the requested size. memory. if problem
persists.
SYS 20047 RESRC The Media Gateway A memory draining Make sure that
MEMORY is reporting that the software defect or an the system is not
CRITICAL CPU's memory is overloaded condition overloaded. Call
running low. This that requires more customer support
event will result in memory. if problem
CM/PAC (Control persists.
Module/Packet And
Control) switch over
to the standby side if
the standby is in a
state ready to take
over.
....................................................................................................................................................................................................................................
6-198 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS SLOT 20048 PLAT The Media Gateway System detected a Check power
POWER is reporting that a power input failure. input if all cards
REDUN card has lost one of reported power
LOST its -48V power redundancy lost.
inputs. Or check the
individual card
that reported the
problem.
SYS SLOT 20049 PLAT The Media Gateway System has dected that No action is
POWER is reporting that SYS both the two power required.
REDUN SLOT POWER inputs to the card have
LOST CLEAR REDUN LOST has been restored.
been resolved.
SYS 20050 RESRC The Media Gateway The total number of No action is
MEMORY is reporting that the buffers has restored to required.
CRITICAL condition described in an acceptable level.
CLEAR SYS MEMORY
CRITICAL has been
resolved.
SYS 20051 RESRC The Media Gateway Software error. Call customer
MEMORY has detected a support if
ERROR memory buffer problem persists.
related error.
SYS 20053 PLAT The Media Gateway Product information Make sure that
PRODUCT is reporting that an EEPROM access the card is fully
INFORMA- error has been failure, or checksum inserted intot he
TION ERROR detected in the error for the data chassis. Call
product information stored in the customer support
stored in one of the EEPROM. if problem
card's EEPROM. persists.
SYS 20054 PLAT The Media Gateway EEPROM access No action is
PRODUCT is reporting that SYS success or the card has required.
INFORMA- PRODUCT been removed by
TION ERROR INFORMATION operator.
CLEAR ERROR has been
resolved, or the the
problem card has
been removed from
the chassis.
....................................................................................................................................................................................................................................
5060 WCS 6-199
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SYS NODE 20055 RESRC The Media Gateway At least one critical Call customer
OVER- is reporting that at resource has crossed support of
LOADED least one critical prefefined threshold. . problem persists.
resource on the Media
Gateway node is
overloaded.
SYS NODE 20056 RESRC The Media Gateway All critical resouces No action is
OVERLOAD is reporting that are back to acceptable required.
CLEARED critical resources on levels.
the Media Gateway
are no longer
overloaded.
SYS CARD 20057 PLAT The Media Gateway Software failure, or No action is
CPU DOWN is reporting that a card removal. required if the
CPU has changed event was caused
state from Running to by a known
Faulty. This event is reason. Call
detected by the customer support
NIC-bus based if problem
keep-alive for smart persists.
card.
SYS CARD 20058 PLAT The Media Gateway NIC-bus based No action is
CPU UP is reporting that SYS keep-alive received required.
CARD CPU DOWN responses from the
has been resolved. CPU.
SYS CPU 20059 PLAT The Media Gateway The CPU has restarted. No action is
BOOT IND is reporting that it has required if the
received a boot restart is caused
request from a CPU, by a known
indicating that the reason. Call
CPU is going through customer support
its restart sequence. if problem
persists.
SYS DISK 20060 PLAT The Media Gateway Disk usage exceedes Inspect the disk
HIGH USAGE is reporting the disk preset threshold for and clean up
usage high. minor alarm. obsolete files.
SYS DISK 20061 PLAT The Media Gateway The Media Gateway No action is
HIGH USAGE is reporting that the disk usage is back to required.
CLEAR condition described in normal.
SYS_DISK_HIGH_
USAGE is cleared.
....................................................................................................................................................................................................................................
6-200 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CAS DS0S 20063 RESRC The available time Too many calls or No action is
LOW slot resource on the DLC node cross required if this
specified Digital connections are being happens during
Loop Carrier (DLC) used relative to high traffic. Call
Node has fallen to or resource configured. customer support
below 15%. if problem
persists.
CAS DS0S 20066 RESRC Available time slot Available time slot No action is
LOW CLEAR resource on the resource on the required.
specified Digital specified Digital Loop
Loop Carrier (DLC) Carrier (DLC) node is
node is back to or back to or above 20%.
above acceptable
level.
CAS CALL 20069 CKT Not being used A valid/normal race No action is
GLARE currently. Can be condition that could required.
removed. happen in any phone
line.
CAS Analog 20070 CKT Not being used Testing, maintenance None.
Line Term currently. Can be activities, line is taken
LINE UNIT removed. out of service by the
TEMP operator or link down,
UNAVAIL- not provisioned, trunk
ABLE signaling failure or
facility out of service,
etc.
CAS Channel 20071 CKT Not being used Testing, maintenance None.
LINE UNIT currently. Can be activities, line is taken
TEMP removed. out of service by the
UNAVAIL- operator or link down,
ABLE not provisioned, trunk
signaling failure or
facility out of service,
etc.
....................................................................................................................................................................................................................................
5060 WCS 6-201
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CAS 20075 SWLOG The Media Gateway The CRV value out of Check CRV
INVALID has received a the range of 1 to 2048 configuration
CRV message containing (unexpected) or within and make sure it
unexpected or the range but not is consistent on
unprovisioned CRV provisioned. both RDT and
from Remote Digital switch sides. Call
Terminal (RDT) or customer
Media Gateway support.
Controller.
CAS 20078 SIGNL The Media Gateway The possible causes Call customer
TEMPORARY has encountered are:Timer support if the
FAILURE signaling processing expiration.Message problem persists.
error. buffers (memory)
depletion, In the case
of memory depletion,
SYS_BUFFER_ALLOC_
FAILED event will be
raised first.
CAS DATA 20079 DATAB The Media Gateway This could be caused For information
MISMATCH has encountered an as the result of the purpose only. No
internal data following operations action is
inconsistency Data rebuilding after required.
condition. switchover Internal
data node addition and
deletion.
CAS 20080 SIGNL The Media Gateway The possible causes For information
INCOMING has received an error are: The message purpose only. No
MESSAGE message internally or contained an action is
ERROR from Remote Digital unexpected required.
Terminal(RDT) or information
Media Gateway element.The message
Controller. contained an
unexpected
information element
(IE) component,.A
mandatory IE is
missing from the
message.
....................................................................................................................................................................................................................................
6-202 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CAS_CALL_ 20081 RESRC The Media Gateway Too many calls that are No action is
IDS_LOW call control block up relative to resource required if this
resource has fallen to configured. happens during
or below 15%. high traffic and
only
occasionally.
Call customer
support if this
condition
persists.
CAS_CALL_ 20082 RESRC The Media Gateway The Media Gateway No action is
IDS_LOW_ call control block call control block required.
CLEAR resource is back to or resource is back to or
above acceptable above 20%
level.
MSC_NODE_ 20090 RESRC The Media Gateway This may mean Call customer
TABLE_ MSF has not received OamCfg on the MSC support if this
STALE an MSC Node Table is not sending updates condition
update in some time. on the latest status of persists.
CpCallm and CsFm.
MSC_NODE_ 20091 RESRC The Media Gateway This meaning is No action is
TABLE_STALE_ MSF has received an OamCfg on the MSC required.
CLEAR MSC Node Table is sending updates on
update. the latest status of
CpCallm and CsFm.
SLC96 DATA 20100 NTWK The Media Gateway The specified span has Check equipment
LINK has detected a failure experienced an AIS, on both sides.
FAILURE on datalinks conntedt LOF or LOS. Check data links
to SLC96 Remote provisioning.
Teminal (RT). Call custom
support.
SLC96 DATA 20101 NTWK The SLC96 data links The SLC96 links has No action is
LINK failure has been returned to normal required.
FAILURE cleared. operation state.
CLEAR
SLC96 20104 NTWK The Media Gateway RT or RT shelf has Check Remote
REMOTE has received a maor alarms, minro Terminal.
TERMINAL internal defect alarms, power outage
ERROR message from or miscellaneous
Remote Teminal(RT). problem.
....................................................................................................................................................................................................................................
5060 WCS 6-203
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

SLC96 20105 NTWK The SLC96 remote The Media Gateway No action is
REMOTE terminal error has has received normal required.
TERMINAL been cleared. operation indication
ERROR from RT.
CLEAR
SLC96 20108 APP The Media Gateway Operator initiated or No action is
REMOTE has initiated a SLC96 internal runtime test required.
TERMINAL channel test.
CHANNEL
TEST
SLC96 SPAN 20109 NTWK The Media Gateway The possible causes No action is
SWITCHO- has reported a are: Siganlling failure required.
VER DONE switchover to the on active side. User
protecting SLC96 initiated a switchover.
shelf has
completed.The
affected object is the
to-slc96Shelf.
EOC EVENT 20180 DEBUG This event is called in Testing attempt, by None.
REPORT the same task as the human or by design.
CHANNEL rest of the group
TEST (EOC) for testing the
event reporting
channel's sanity, all
the way up to EMS. If
this event can reach
EMS, it would be
quite unlikely that
any other event in the
same group be raised
but lost
EOC Network 20181 NTWK The RDT(Remote The RDT itself is The RDT craft
Element Digital Terminal) is reporting this problem. interface will
ERROR reporting an alarm Possible software give more details
condition that may problem within the on the precise
possibly affect the RDT, memory nature of the
entire RDT. The problem, or a problem.
Description text non-specific alarm.
included in the alarm
may give more
information.
....................................................................................................................................................................................................................................
6-204 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC Analog 20182 NTWK The RDT(Remote The RDT itself is The RDT craft
Line Term Digital Terminal) is reporting this problem. interface will
ERROR reporting an alarm Possible software give more details
may give more
information.
EOC Ds1 Line 20183 NTWK The RDT(Remote The RDT itself is The RDT craft
Term ERROR Digital Terminal) is reporting this problem. interface will
reporting an alarm Possible software give more details
may give more
information.
EOC Network 20187 NTWK The condition RDT reported us to Check the RDT
Element reported in indicate that this alarm craft interface
ERROR EOC_Network_Element_is cleared. Alarm History
CLEAR ERROR has been for the precise
cleared by the RDT. object that was
cleared.
EOC Analog 20188 NTWK The condition RDT reported us to Check the RDT
Line Term reported in indicate that this alarm craft interface
ERROR EOC_Network_Element_is cleared. Alarm History
CLEAR ERROR has been for the precise
cleared.
EOC Ds1 Line 20189 NTWK The condition RDT reported us to Check the RDT
Term ERROR reported in indicate that this alarm craft interface
CLEAR EOC_Network_Element_is cleared. Alarm History
ERROR has been for the precise
cleared.
....................................................................................................................................................................................................................................
5060 WCS 6-205
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC Analog 20193 NTWK RDT has detected an Broken path on the Perform
Line Term AIS Alarm Indication analog line on the loopback tests to
signal on the subscriber side. determine the
indicated Analog Line point of
Termnation (CRV). failure.Check
Administrative
state and
Secondary states
of the T1 to
make sure it has
not been placed
out of service by
maintenance
operation.
EOC Ds1 Line 20194 NTWK RDT has detected an Broken path on the Perform
Term AIS Alarm Indication analog line on the loopback tests to
signal on the subscriber side. determine the
indicated Analog Line point of
Termnation (CRV). failure.Check
Administrative
state and
Secondary states
of the T1 to
make sure it has
not been placed
out of service by
maintenance
operation.
EOC Analog 20198 NTWK Same as above Same as above Same as above
Line Term AIS
CLEAR
EOC Ds1 Line 20199 NTWK Same as above Same as above Same as above
Term AIS
CLEAR
....................................................................................................................................................................................................................................
6-206 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC DS1 20203 NTWK Delete - replaced with A protection switch Should recover
DEGRADED RDT_CONDITION_ has taken place, automatically but
SIGNAL IND causing the Data Links in the event of
to realign continuous
themselves.A T1 alarms, check the
failure has occurred following:T1 is
but we have switched physically
over the protecting connected.T1
link. analysis on the
IDT and DLC
Node(RDT)
port.REMOVE/RESTORE
the T1.
EOC DS1 20208 NTWK Delete - replaced with Same as above Same as above
DEGRADED RDT_CONDITION_
SIGNAL IND
CLEAR
EOC DS1 20213 NTWK This is a transmission Bad clock source. Make sure the
FRAMING problem on a T1. A Clock drift. DLC
ERROR few of these alarms Mis-configuration. Node(RDT)
over a 24 hour period clock source is
are expected. There okay.Make sure
should be the T1 Frame
performance counters format on both
to measure these IDT and DLC
depending on the Node(RDT)
DLC Node(RDT) matches.Initiate a
vendor. Service loop back test on
Affecting Probability: the T1 to find out
MEDIUM to HIGH the
depending on numbe specifics.Replace
the card either on
the IDT or DLC
Node(RDT) or
both.
EOC DS1 20218 NTWK The condition
FRAMING described in EOC
ERROR DS1 FRAMING
CLEAR ERROR is cleared.
....................................................................................................................................................................................................................................
5060 WCS 6-207
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC DS1 20223 CKT The LOF (Loss Of T1 Cable physically Perform
LOF Frame) condition disconnected or cut. T1 Loopback tests to
occurs on a T1. This set out of service determine the
alarm usually come (OOS) by the operator point of failure.
with EOC DS1 LOS. at the DLC Check
It usually indicates a Node(RDT) or IDT. T1 Administrative
disconnected cable. It set out of service state and
is possible to receive (OOS) automatically Secondary states
an LOF without an by DLC Node(RDT) of the DS1 to
LOS if the DS1 is or IDT. If this is the make sure it has
mis-configured as first time connecting not been placed
mentioned in the the T1 it may be a out of service by
probable causes. possible mis-confi maintenance
Severi operation.
EOC DS1 20228 CKT Severity level is
LOF CLEAR MINOR if the hit is
less than 50%. The
condition described in
EOC DS1 LOF is
cleared.
EOC DS1 20233 CKT RDT Reports Loss of A fault on an optical Perform
LOP Pointer on an optical line occurs. Loopback tests to
DS1. determine the
point of failure.
Check
Administrative
state and
Secondary
service states of
the DS1 to make
sure it has not
been placed out
of service by
maintenance
operation.
EOC DS1 20238 CKT RDT CLEAR Loss of
LOP CLEAR Pointer
....................................................................................................................................................................................................................................
6-208 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC DS1 20243 CKT The LOS (Loss Of T1 Cable physically Identify which
LOS Signal) condition disconnected or cut. T1 T1 is out of
occurs on a T1. This set out of service service. If the T1
alarm usually come (OOS) by the operator identifier is
with EOC DS1 LOF. at the DLC between 1 and 28
It usually indicates a Node(RDT) or IDT. T1 it means the T1 it
disconnected cable. It set out of service will affect
is possible to receive (OOS) automatically communications
an LOF without a by DLC Node(RDT) between IDT and
LOS if the DS1 is or IDT. If this is the DLC
mis-configured as first time connecting Node(RDT). If
mentioned in the the T1 it may be a the T1 identifier
probable causes. possible mis-confi is greater than 28
Severi it means it will
affect subscribers
(CRV's) on that
T1. Dete
EOC DS1 20248 CKT Severity level is
LOS CLEAR MINOR if the hit is
less than 50%. The
condition described in
EOC DS1 LOS is
cleared.
EOC NE EXT 20253 EXTRN An DLC Node(RDT) Specific to the DLC Physical
DEVICE supporting device has Node(RDT) vendor. inspection of the
ERROR a problem (such as DLC
cooling system, fans, Node's(RDT's)
etc..). All DLC supporting
Nodes(RDTs) do not components is
detect and report this necessary. There
and therefore this is is not a remote
not a common alarm. method of
managing this.
EOC NE EXT 20256 EXTRN The condition
DEVICE described in EOC NE
ERROR EXT DEVICE
....................................................................................................................................................................................................................................
5060 WCS 6-209
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC NE 20274 NTWK The clock signal on Clock source is bad. Check the DLC
TIMING the T1 or Network Node(RDT) to
ERROR Clock does not appear make sure that at
to be sending a good least one of the
clock signal or there backup clock
is excessive drift. sources is still
Service Affecting OK. Apply
Probability: analyzer to the
MEDIUM clock signal
progressing to HIGH. reported by the
DLC
Node(RDT).
Change the
primary clock
source on the
DLC
Node(RDT) to a
known good
clock source.
EOC NE 20277 NTWK The condition
TIMING described in EOC NE
ERROR TIMING ERROR is
CLEAR cleared.
EOC Network 20280 CNFIG The data in the event This event is issued No action is
Element indicates the after a GR303 needed since
PROV STATE provisioning status: Interface Group (IG) is these operations
CHANGE PROV_COMPLETE: provisioned or deleted. are manual
Interface Group provisioning
created successfully. operations.
UNPROV: the IG has
been deleted
(unprovisioned).
EOC Analog 20281 CNFIG The data in the event This event is issued No action is
Line Term indicates the after a GR303 needed since
PROV STATE provisioning status: Interface Group (IG) is these operations
UNPROV: the IG has
been deleted
(unprovisioned).
....................................................................................................................................................................................................................................
6-210 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC Ds1 Line 20282 CNFIG The data in the event This event is issued No action is
Term PROV indicates the after a GR303 needed since
STATE provisioning status: Interface Group (IG) is these operations
UNPROV: the IG has
been deleted
(unprovisioned).
EOC X Con 20283 CNFIG The data in the event This event is issued No action is
PROV STATE indicates the after a GR303 needed since
CHANGE provisioning status: Interface Group (IG) is these operations
PROV_COMPLETE: provisioned or deleted. are manual
UNPROV: the IG has
been deleted
(unprovisioned).
EOC 20296 NTWK The primary EOC Primary Span is down. Verify status of
PRIMARY link to the RDT is HDLC link on timeslot the Primary
LINK DOWN down or is unstable. 12 is down. Layer 2 is Span. Verify
This link is on the down either on the there are no
Primary DS1 on switch or on the RDT. Framing/Line
timeslot 12. code violations
on the Primary
Span. Verify the
HDLC port
mappings are
correct for
timeslot 12 on
the Primary
Span. Verify
LAPD is sending
and receiving RR
frames.
EOC_PRIMARY_20298 NTWK The Primary Enbeded The Primary EOC No action is
LINK_UP Operations Channel Link is in service. required.
(EOC) Link is
operational.
....................................................................................................................................................................................................................................
5060 WCS 6-211
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC_SECONDARY_
20302 NTWK The Secondary The Secondary EOC No action is
LINK_UP Enbeded Operations link is in service. required.
Channel (EOC) link
is operational.
EOC TMC 20304 NTWK Call processing Primary Span is down. Verify status of
PRIMARY interface to the DLC HDLC link on timeslot the Primary
LINK DOWN Node(RDT) is down. 24 is down. Layer 2 is Span. Verify
We automatically down either on the there are no
switchover to the switch or on the RDT. Framing/Line
secondary link. code violations
Service Affecting on the Primary
Probability: HIGH. Span. Verify the
HDLC port
mappings are
correct for
timeslot 24 on
the Primary
Span. Verify
LAPD is sending
and receiving RR
frames.
EOC_TMC_ 20306 NTWK The condition The conditions that No action
PRIMARY_ described in EOC caused the break have required.
LINK_UP TMC PRIMARY been removed.
LINK DOWN is
cleared.
....................................................................................................................................................................................................................................
6-212 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC DATA 20312 NTWK A data link protection A Primary or Verify any
LINK switch has taken Secondary link has changes in the
PROTEC- place between the gone down. A network that may
TION switch and the RDT. protection switch to have taken place.
SWITCH The protection switch the standby link has Physical T1,
direction is indicated taken place. patch panel,
in the event. MUX equipment
changes may
have been made
to cause the
disconnect -
verify the
change. Verify
spans between
the RDT and
IDT are not
reporting
failures. Verify
LAPD betwe
EOC 20313 NTWK The number of Data This event will most Inspect the
PROTEC- Link Protection likely occur in a new physical T1's and
TION Switch operations installation. One ensure they are
SWITCH between the RDT and possibility is the connected in the
THRESHOLD the switch has Primary and correct order to
exceeded the Secondary Links the RDT. Inspect
threshold limit of between the RDT and Layer 2 traces to
255. the switch are determine if the
mis-connected. If this links are stable.
is an existing
installation the cause
may be due to an
unstable Layer 2 link.
....................................................................................................................................................................................................................................
5060 WCS 6-213
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC TMC 20314 NTWK The number of TMC The highest probability Ensure that the
LINK Link Mismatches that this will occur is at T1 cables are
MISMATCH between the DLC system turn-up time connected in the
THRESHOLD Node(RDT) and IDT when physical correct order.
exceeds the hardware is being Check the craft
preconfigured connected. The most interface of the
threshold. The service likely reason is the DLC
affecting probability Primary and Node(RDT) and
is high. Secondary physical make note of the
T1's between the DLC Line Circuit
Node(RDT) and IDT Address of the
are connected in Primary IDLC
reverse order (i.e. Prim DS1 Line. Then
make sure the
Primary DS1 is
physically
terminated at the
same port.
EOC AUDIT 20315 APP An audit process has This is a manually When the audit
STARTED been started. The invoked operation at completes, the
audit will verify the the EMS GUI. The EMS GUI will
RDT contains CRV event is to confirm that display the
and DS1 objects the request is received results. The user
provisioned in the and is being processed. should wait for
switch. the
AUDIT_
COMPLETE or
AUDIT_
ABORTED
events and then
inspect the
results.
EOC AUDIT 20316 APP An audit process has This is a manually The EMS GUI
COMPLETED been completed. The invoked operation at will display the
audit will verify the the EMS GUI. The results. The user
RDT contains CRV event is to confirm the should inspect
and DS1 objects audit request has been the results.
provisioned in the completed.
switch.
....................................................................................................................................................................................................................................
6-214 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EOC AUDIT 20317 APP The audit process has The audit may have If the user has
ABORTED been aborted been canceled by the canceled the
(canceled). user. The audit may audit process, no
have been aborted due action is
to loss of connectivity required.
to the RDT. otherwise sheck
for any other
events including
EOC_LINK_
DOWN events or
NE_
UNREACH-
ABLE events. If
desired the user
may start the
audit process
again.
EOC Network 20318 APP DELETE There is a discrepancy Optionally use
Element on the managed object. the IG Reconcile
AUDIT command to
DISCREP- reconcile those
ANCY objects.
REPORT
EOC Analog 20319 APP DELETE There is a discrepancy Optionally use
Line Term on the managed object. the IG Reconcile
AUDIT command to
DISCREP- reconcile those
ANCY objects.
REPORT
EOC Ds1 Line 20320 APP DELETE There is a discrepancy Optionally use
Term AUDIT on the managed object. the IG Reconcile
DISCREP- command to
ANCY reconcile those
REPORT objects.
EOC X Con 20321 APP DELETE There is a discrepancy Optionally use
AUDIT on the managed object. the IG Reconcile
DISCREP- command to
ANCY reconcile those
REPORT objects.
....................................................................................................................................................................................................................................
5060 WCS 6-215
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PM EVENT 20410 DEBUG This event is called in Testing attempt, by None.
TEST (PM) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
PM_DIAG_ 20411 NTWK The background Most likely a failure Switchover PM
FAILURE diagnostic test on the on the active PM cards. If the
active PM's(Packet occurred, or failure on problem is fixed,
Matrix) ATM switch the CM/PAC ATM the PM cards
fabric chipset has SAR could also be the should be
detected a failure. cause. This alarm replaced. If
includes a parameter condition
that indicates the persists,
malfunctioning PM switchover
hardware chip number. CM/PAC card.
After CM/PAC
switchover, if the
problem is fixed,
the CM/PAC
card should be
replaced. Contact
customer
support.
PM_DIAG_ 20412 NTWK The diagnostic test The system No Action is
FAILURE_ passed after previous required.
CLEAR reported failure..
PM_SYNC_ 20414 NTWK PM (Packet Matrix) Likely SM/SST card Reset the PM
ERROR fails to regain sync reset. Possible other card
from the hardware problems.
SM/SST(Service
Matrix/Switch,
Service and Timing)
card.
....................................................................................................................................................................................................................................
6-216 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PM_SWITCHOVER_
20428 NTWK A switchover from Either the PM card had No Action is
DONE the active PM(Packet a fault or MG received required.
Matrix) to the the PM switchover
stand-by PM card has command from EMS.
been completed. The
affected object is new
active card.
PM_ 20429 NTWK A switchover from Either the PM card had No Action is
SWITCHO- the active PM(Packet a fault or MG received required.
VER Matrix) card to the the PM switchover
stand-by PM card has command from EMS.
started. The affected
object is the
attempting switched
card.
PM_ 20430 RESRC The ATM switching Connection None.
CONGES- fabric is under over-subscription.
TION congestion condition
as measured by 60%
to 80% of cell
memory being used.
PM_CONGESTION_
20431 RESRC The condition
CLEAR described in ATM
PM(Packet Matrix)
CONGESTION is
cleared, i.e. cell
memory that is tied
up falls back down
below 60%.
PM_SEVERE_ 20432 RESRC The ATM switching Connection None.
CONGES- fabric is under severe over-subscription.
TION congestion condition switch fabric hardware
as measured by more failure.
than 80% of cell
memory being used.
....................................................................................................................................................................................................................................
5060 WCS 6-217
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PM_SEVERE_ 20433 RESRC The condition
CONGESTION_ described in ATM PM
CLEAR SEVERE
CONGESTION is
cleared, i.e. cell
memory that is tied
up falls back down
below 80%.
PM_ATM_IF_ 20437 RESRC The available The average used Admit no new
BANDWIDTH_ bandwidth is near bandwidth on the ATM connections or
DEPLETED depletion. interface rises above enable traffic
the configured severe policing for new
congestion connections.Con-
threshold.Most likely tact the customer
too many ATM support is
connections are required.
admitted on the
interface. Another
possibility is that too
many cells come into
the interface from
individual
PM_ATM_IF_ 20439 RESRC The available The average used Admit no new
BANDWIDTH_ bandwidth is low. bandwidth on the ATM connections or
LOW interface rises above enable traffic
the configured policing for new
congestion threshold connections.
or fall below the .Contact the
configured severe customer support
congestion threshold is required.
but still remain above
the congestion
threshold. Most likely
too many ATM
connections are
admitted on
....................................................................................................................................................................................................................................
6-218 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM IF OUT 20440 RESRC The outgoing traffic Too many ATM Do not allow
BAND- bandwidth usage on connections have been new connections
WIDTH the ATM interface admitted to this to this interface
USAGE exceeded the interface (or) the or enable traffic
THRESHOLD configured alarm traffic is too high on policing
CROSS threshold. individual connections connections for
that connect to this parameters.
interface.
PM_ATM_IF_ 20441 RESRC The average The traffic on the No Action is
OUT_BANDWIDTH_ subscribed bandwidth switch was reduced. required.
LOW_CLEAR on the ATM interface
is below the low
threshold.
ATM IF OUT 20442 RESRC The average used The connection traffic
BAND- bandwidth on the rate is back to normal.
WIDTH ATM interface has
USAGE fallen below the
THRESHOLD configured alarm
CROSS clear threshold.
CLEAR
PM_PIF_ 20443 NTWK The specified card's The specified card has If the failure
RESET port interface to the reset or has a hardware persists,
PM (Packet Matrix) failure. switchover PM
has reset. or the specified
card.
PM_DOWN 20444 NTWK Both the active and If PM card fails
standby PM (Packet to come active,
Matrix) cards are out replace the PM
of service. cards.
PM_DOWN_ 20445 NTWK The condition ---
CLEAR described in PM
DOWN is cleared.
....................................................................................................................................................................................................................................
5060 WCS 6-219
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PM_CELL_ 20447 RESRC PM (Packet Matrix) Most likely ATM Admit no new
BUFFER_POOL_ cell memory buffers connection connections or
LOW in use in the pool rise over-subscription and enable traffic
above the configured PM hardware failure policing for new
congestion threshold could cause.The part connections.Con-
or fall below the of PM controled by tact Custome
configured severe this pool is under Support.
congestion threshold congestion condition.
but still remain above This affectes certain
the congestion AI/VS cards,
threshold. depending on the pool.
Pool 0 affects slots 28
and 33. Pool 1 affects
PM_CELL_ 20448 RESRC The condition Cell memory buffers in No Action is
BUFFER_POOL_ described in PM use in the pool fall required.
LOW_CLEAR CELL BUFFER back down below the
POOL LOW / congestion threshold.
DEPLETED is
cleared..
ATM EVENT 20450 DEBUG This event is called in Testing attempt, by None.
TEST (ATM) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
ATM 20451 NTWK SPVC cannot be SPVC information is Check the SPVC
SOFTPVC setup. misconfigured, the configuration on
CALL target node is not the initiator and
FAILURES configured to accept target node.
the SPVC, or due to check network
network failure, link connectivity to
failures, node failures, the target
target node node.Contact
reconfiguration. Customer
Support.
....................................................................................................................................................................................................................................
6-220 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Atm Vpl 20452 NTWK This node as the Most likely the By running
LINK AIS endpoint of an ATM physical link of the segment
Virutal Path up-stream ATM is Continuity
connection receives down. Another Check or
AIS (Alarm possibility is that the Loopback Test
Indication Signal) virtual connection is jointly with the
cells on the heavily up-stream ATM
connection from the congested.Contact switches, the
up-stream. Customer Support. location of the
problem can be
found.
ATM Atm Vcl 20453 NTWK This node as the Most likely the By running
LINK AIS endpoint of an ATM physical link of the segment
Virutal Path up-stream ATM is Continuity
connection receives down. Another Check or
AIS (Alarm possibility is that the Loopback Test
Indication Signal) virtual connection is jointly with the
cells on the heavily up-stream ATM
connection from the congested.Contact switches, the
up-stream. Customer Support. location of the
problem can be
found.
ATM Atm Vpl 20454 NTWK We no longer receive The condition No Action is
LINK AIS the AIS cell for a described in ATM required.
CLEAR period time. LINK AIS is cleared.
AIS cell absence
period timeout
happens on the link.
ATM Atm Vcl 20455 NTWK We no longer receive The condition No Action is
LINK AIS the AIS cell for a described in ATM required.
CLEAR period time. LINK AIS is cleared.
AIS cell absence
period timeout
happens on the link.
....................................................................................................................................................................................................................................
5060 WCS 6-221
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Atm Vpl 20456 NTWK The virtual path Most likely the By running
LINK LOC connection, on which up-stream ATM segment
a CC (Continuity physical link is down. Continuity
Check) test is being Another possibility is Check or
conducted, has not that the virtual path Loopback Test
received any cell for a connection is heavily jointly with the
predefined period of congested. up-stream ATM
time. As a result, switches, the
LOC (Loss Of location of the
Continuity) condition problem can be
is declared. found. If cannot
resolved the
problem, contact
Customer
Support.
ATM Atm Vcl 20457 NTWK The virtual path Most likely the By running
LINK LOC connection, on which up-stream ATM segment
a CC (Continuity physical link is down. Continuity
Check) test is being Another possibility is Check or
conducted, has not that the virtual path Loopback Test
received any cell for a connection is heavily jointly with the
predefined period of congested. up-stream ATM
time. As a result, switches, the
LOC (Loss Of location of the
Continuity) condition problem can be
is declared. found. If cannot
resolved the
problem, contact
Customer
Support.
ATM Atm Vpl 20458 NTWK The condition Either the user cell or No Action is
LINK LOC described in ATM CC cell is received. required.
CLEAR LINK LOC is The logical link, on
cleared. which a CC
(Continuity Check)
test is being
conducted, has
recovered from LOC
(Loss Of Continuity)
condition.
....................................................................................................................................................................................................................................
6-222 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Atm Vcl 20459 NTWK The condition Either the user cell or No Action is
LINK LOC described in ATM CC cell is received. required.
CLEAR LINK LOC is The logical link, on
cleared. which a CC
(Continuity Check)
test is being
conducted, has
recovered from LOC
(Loss Of Continuity)
condition.
ATM Atm Vpl 20460 NTWK ** to be deleted ** Most likely an By running
LINK AIS up-stream physical segment
NOT link goes down such Continuity
HANDLED that thousands of Check or
logical links (greater Loopback Test
than 5120) are trying jointly with the
to report alarm at the up-stream ATM
same time. switches, the
location of the
problem can be
found.
ATM Atm Vcl 20461 NTWK ** to be deleted ** Most likely an By running
LINK AIS up-stream physical segment
NOT link goes down such Continuity
HANDLED that thousands of Check or
logical links (greater Loopback Test
than 5120) are trying jointly with the
to report alarm at the up-stream ATM
same time. switches, the
location of the
problem can be
found.
....................................................................................................................................................................................................................................
5060 WCS 6-223
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Atm Vpl 20462 NTWK MG has received RDI Most likely the By running
LINK RDI (Remote Defect up-stream physical segment
Indication Signal) link is down. Another Continuity
cells on the ATM possiblity is that the Check or
Virtual Path Link. logical connection is Loopback Test
heavily congested. jointly with the
up-stream ATM
switches, the
location of the
problem can be
found. If can't
resolve the
problem, contact
Customer
Support.
ATM Atm Vcl 20463 NTWK MG has received RDI Most likely the By running
LINK RDI (Remote Defect up-stream physical segment
Indication Signal) link is down. Another Continuity
cells on the ATM possiblity is that the Check or
Virtual Path Link. logical connection is Loopback Test
heavily congested. jointly with the
up-stream ATM
switches, the
location of the
problem can be
found. If can't
resolve the
problem, contact
Customer
Support.
ATM Atm Vpl 20464 NTWK The condition RDI cells have not No action is
LINK RDI described in ATM been received for a required.
CLEAR LINK RDI is cleared. period of time.
ATM Atm Vcl 20465 NTWK The condition RDI cells have not No action is
LINK RDI described in ATM been received for a required.
CLEAR LINK RDI is cleared. period of time.
ATM 20472 NTWK The object fails to PM not ready, PM not Call the customer
INTERFACE create on PM (Packet in place or PM support.
CREATE Matrix). damaged.
FAILURE
....................................................................................................................................................................................................................................
6-224 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Atm Vp 20474 NTWK The object fails to PM not ready, PM not Call the customer
X Con XCON create on PM (Packet in place or PM support.
FAILURE
ATM Atm Vc 20475 NTWK The object fails to PM not ready, PM not Call the customer
X Con XCON create on PM (Packet in place or PM support.
FAILURE
ATM Atm Vpl 20478 APP This event reports the Operator has started an No action is
OAM CELL ATM Virtual Path OAM cell loopback required.
LPBK TEST Link OAM cell test and the result has
RESULT loopback test results. been reported.
ATM Atm Vcl 20479 APP This event reports the Operator has started an No action is
OAM CELL ATM Virtual Path OAM cell loopback required.
LPBK TEST Link OAM cell test and the result has
RESULT loopback test results. been reported.
ATM Atm 20482 NTWK A switchover from A fault reported in a If a switchover
Interface Card the active object to previous event or the command was
CARD the stand-by object MG received a not the cause,
SWITCHO- has started. switchover command. determine and
VER correct the fault
reported in the
previous event.
ATM Port 20483 NTWK A switchover from A fault reported in a If a switchover
Group CARD the active object to previous event or the command was
SWITCHO- the stand-by object MG received a not the cause,
VER has started. switchover command. determine and
correct the fault
reported in the
previous event.
ATM Atm 20484 NTWK A switchover for the The action finished No action is
Interface Card active object to the successfully from a required.
CARD stand-by object has high-level control
SWITCHO- been completed from point of view.
VER DONE a high-level control
point of view.
....................................................................................................................................................................................................................................
5060 WCS 6-225
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ATM Port 20485 NTWK A switchover for the The action finished No action is
Group CARD active object to the successfully from a required.
SWITCHO- stand-by object has high-level control
VER DONE been completed from point of view.
a high-level control
point of view.
ATM CARD 20486 NTWK A switchover from Low level software Call customer
SWITCHO- the active card to the failed to perform a support.
VER ERROR stand-by card has hardware switchover
failed at low level due to causes like
software component. parameter error or
The affected object is failing to send a
the from-card. message to PM.
ATM NIC PIF 20497 NTWK The PIF chip on the Most likely hardware
FAULT ATM Interface card fault.
has a fault.
ATM 20498 NTWK Continuous The Loopback Test Check the
CONTINU- Operations experienced a failure. dataword and
OUS LPBK Administration take corrective
TEST ERROR Management (OAM) action.
Cell Loopback Test
has failed.
ATM 20499 NTWK Operations The Loopback No action is
CONTINU- Administration connection is operating required.
OUS LPBK Management (OAM) normally.
TEST ERROR Loopback Cell Test is
CLEAR running successfully.
EI EVENT 20500 DEBUG This event is called in Testing attempt, by None.
CHANNEL rest of the group (PI)
TEST for testing the event
reporting channel's
sanity, all the way up
to EMS. If this event
can reach EMS, it
would be quite
unlikely that any
other event in the
but lost
....................................................................................................................................................................................................................................
6-226 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EI 20501 NTWK The Ethernet One of the following Verify the cable
ETHERNET interface on an active has occurred: The on this interface
LINK Ethernet card has had cable for this interface is properly
FAILURE a link failure. Traffic has become connected and is
using this interface disconnected or free from
will be rerouted over damaged. The far end damage. Verify
another link if interface is no longer the far end
possible. operational. interface is
operating
correctly.
EI 20502 NTWK The Ethernet The Ethernet interface No action is
ETHERNET interface on an active on an active Ethernet required.
LINK Ethernet card has card has recovered
FAILURE recovered from a link from a link failure.
CLEAR failure. The interface
is now operational.
EI 20503 NTWK The Ethernet One of the following Verify the cable
ETHERNET interface on a standby has occurred: The on this interface
STANDBY Ethernet card has had cable for this interface is properly
LINK a link failure. has become connected and is
FAILURE disconnected or free from
damaged. The far end damage. Verify
interface is no longer the far end
operational. interface is
operating
correctly.
EI 20504 NTWK The Ethernet The Ethernet interface No action is
ETHERNET interface on a standby on a standby Ethernet required.
STANDBY Ethernet card has card has recovered
LINK recovered from a link from a link failure.
FAILURE failure. The interface
CLEAR is now operational.
....................................................................................................................................................................................................................................
5060 WCS 6-227
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EI FIBER 20505 NTWK The active optical One of the following Traffic using this
LOS fiber module for the has occurred: The interface will be
gigabit Ethernet optical fiber for this rerouted over
interface has a Loss interface has become another link if
of Service (LOS). disconnected or possible. Verify
damaged. The far end the optical fiber
interface is no longer on this interface
operational. is properly
connected and is
free from
damage. Verify
the far end
interface is
operating
correctly. If the
problem persists
Contact C
EI FIBER 20506 NTWK The Loss of Service The optical interface No action is
LOS CLEAR (LOS) condition on on a Ethernet card has required.
the active optical recovered from a LOS
fiber module has been failure.
cleared.
EI FIBER 20507 NTWK An insertion of the The optical fiber No action is
MODULE optical fiber module module on a Ethernet required.
INSERT for the Ethernet card has been
interface has been physically inserted.
detected.
EI FIBER 20508 NTWK A removal of the The optical fiber No action is
MODULE optical fiber module module on a Ethernet required.
REMOVAL for the Ethernet card has been
interface has been physically removed.
detected.
EI OPTICAL 20509 NTWK The optical interface The output of the The optical
TX FAULT on a Ethernet card has optical module has module needs to
detected a transmitter degraded below the be replaced. If
fault. fault threshold. The instruction is
optical module has needed please
reached its end of life call customer
or some other support.
hardware problem has
reduced the optical
modules output.
....................................................................................................................................................................................................................................
6-228 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EI OPTICAL 20510 NTWK A transmitter fault on The optical interface No action is
TX FAULT the optical interface on a Ethernet card has required.
CLEAR on a Ethernet card has recovered from a
cleared. transmitter fault.
EI WIRE 20511 NTWK The Ethernet One of the following No action is
SPEED interface on a has occurred: The required.
CHANGE Ethernet card has interface has
detected a completed auto
transmission speed negotiation and
change. selected a different
speed than was
originally selected.
The local interface has
had its speed
provisioned differently.
The far end interface
has had its speed
provisio
EI AUTO 20512 NTWK The Ethernet One of the following No action is
NEGOTIA- interface on a has occurred: The local required.
TION Ethernet card has interface is initializing.
COMPLETED completed auto The far end interface is
negotiation. initializing. The
interface is recovering
from a link down
event.
EI MAU 20513 NTWK The Ethernet This condition occurs Check the
JABBER interface on a when a device appears operational status
STATE Ethernet card has had to be continuously of the network
a jabber condition. transmitting. This is devices
usually caused by a connected to this
bad network device. interface.
EI AUTO 20514 NTWK The Ethernet One of the following Check the
NEGOTIA- interface on a has occurred: The far advertised
TION Ethernet card is end interface is not capability of the
DEGRADED running at less than capable of running full far end interface
one Gigabit per duplex 1Gigabit per on the
second or at half second . The ethernet EMS.Change the
duplex as determined cable may be degraded ethernet cable.
by auto-negotiation. or too long.
....................................................................................................................................................................................................................................
5060 WCS 6-229
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

EI AUTO 20518 NTWK The condition
NEGOTIA- described in
TION EVT_EI_AUTO_
DEGRADED NEGOTIATION_
CLEAR DEGRADED is
cleared.
EI STANDBY 20519 NTWK The Ethernet The Ethernet interface Reset the standby
PATH interface on the on the standby Ethernet
FAILURE standby Ethernet card Ethernet card has not card.check the
has the diagnostic responded to active Ethernet links
failure. Ethernet interface between active
polling for three times. and standby
Ethernet cards.
EI STANDBY 20520 NTWK The Ethernet The Ethernet interface No action is
PATH interface on the on the standby required.
FAILURE standby Ethernet card Ethernet card has
CLEAR is back in service. responded to active
Ethernet interface
polling.
ISDN EVENT 20600 DEBUG This event is called in Testing attempt, by None.
TEST (ISDN) for testing the
event reporting
EMS, it would be
quite unlikely that
but los
ISDN LINK 20603 NTWK The condition The remote device is No Action is
UP described in ISDN ready to receive/send required.
LINK DOWN has PRI signaling
been cleared. ISDN messages.
link is back to
service.
....................................................................................................................................................................................................................................
6-230 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ISDN LINK 20606 NTWK ISDN LAPD The remote device is Check LAPD
DOWN Link(D-channel) has not ready to Link connection
been out-of-service. receive/send PRI between switch
signaling messages. and remote
This alarm includes a device.
parameter that
indicates the current
available/connected
LAPD Link number
within the PRI group.
-- it could be physical
or signaling software
problem on the far-e
ISDN INIT 20632 CNFIG ISDN stack PRI Stack initialization Check PRI
FAILED configuration fails failed, including provision status.
and PRI could not provision or memory check pri
initialize successfully. allocation failed. memory
allocation
status.Need
Reset the
CM/PAC
(Control
Module/Packet
And Control)
card with the PRI
Stack.
ISDN 20633 CNFIG ISDN stack Information only, not a No Action is
SYSTEM configuration has problem. required.
READY completed and
initialized
successfully.
ISDN GROUP 20634 NTWK All the ISDN LAPD The remote device is Check LAPD
DOWN Links(D-channel) in not ready to Link connection
the interface group originate/terminate between switch
have been PRI call. -- it could be and remote
out-of-service. physical or signaling device.
software problem on
the far-end. -- if it's a
physical problem,
there'll also a hardware
alarm issued.
....................................................................................................................................................................................................................................
5060 WCS 6-231
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ISDN GROUP 20635 NTWK The condition The remote device is No Action is
UP described in ISDN ready to required.
GROUP DOWN has originate/terminate
been cleared. The PRI PRI call.
group is back to
service.
ISDN 20638 NTWK PRI far end B channel Remote PRI bearer No Action is
BCHANNEL status is chan state has required.
FAR END changed.(In-Service, changed.There's a
STATUS Out Of Service, parameter in this event
No-Response). to indicate the latest
far-end status.
SOI SSTED 20650 NTWK The Service Specific Oversize messages or If problem
TX ERR Transmission Error zero length messages. persists contact
THRESHOLD Detection (SSTED) customer
CROSSED transfer error support.
threshold has been
crossed.
SOI SSTED 20651 NTWK The Service Specific Message length If problem
RX ERR Transmission Error mismatch, CRC errors persists contact
THRESHOLD Detection (SSTED) or minumum message customer
CROSSED receiving error count length errors. support.
threshold has been
crossed.
SOI SSSAR 20652 NTWK The Service Specific Oversize messages or If problem
RX ERR Segmentation and message wait timeouts. persists contact
THRESHOLD Reassmbly(SSSAR) customer
CROSSED receiving error count support.
threshold has been
crossed.
....................................................................................................................................................................................................................................
6-232 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RPT EVENT 20690 DEBUG This event is called in Testing attempt, by None.
TEST (RPT) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
RPT SYS 20691 PLAT The Media Gateway System resources Contact customer
ERROR report system has (mainly memory) support.
encountered internal depletion.
operating system
releated error
conditions.
RPT ERROR 20692 PLAT The Media Gateway Memory corruption. Contact customer
report system has support
encountered an
initialization error.
RPT CONFIG 20693 CNFIG The Media Gateway The possible causes Contact customer
ERROR report system has are:Log file buffers not support.
encountered large enough to handle
provisioning data current trace log.The
error. instances for events
and applications has
exceeded maximum
configuration.
RPT LOG 20694 PLAT The Media Gateway Unknown event Id, Contact customer
ERROR has detected logging application Id and log support.
errors. file type.
RPT MSG 20695 PLAT The Media Gateway Possible causes are: No action is
ERROR report system has message format error, required.
detected an internal internal data out of
message error. range. Refer to error
code for details.
....................................................................................................................................................................................................................................
5060 WCS 6-233
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

RPT DATA 20696 PLAT The Media Gateway Refer to error code for Contact customer
ERROR has detected errors in details. support.
provisioning data
downloaded from
Media Controller.
TDM EVENT 20750 DEBUG This event is called in Testing attempt, by None.
TEST (TDM) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
TDM 20751 NTWK CM/PAC (Control CM/PAC application Consider
APPLICA- Module/Packet And can no longer maintain changing the
TION FAULT Control) detected a a working system. One faulty CM/PAC
major system fault. or more of the card. If the fault
Active CM/PAC will following events have is due to bus
sitchover to standby occurred: NIC Failed error then check
CM/PAC if possible. and shorted the NIC the mid-plane for
bus. Mid-plane NIC shorts or jammed
bus has a short or a pins.
jammed pins. Total
system clock failure.
CM/PAC internal
hardware fai
....................................................................................................................................................................................................................................
6-234 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 20752 NTWK A MGW has failed to CM/PAC (Control Call customer
APPLICA- create a provisioned Module/Packet And support for
TION object. Control) facility CPU further actions.
DEGRADED did not have enough
memory to create the
object, or the
provisioned object has
failed data verification.
This is not a normal
fault and could mean
that there is an
incompatibility
between the install
TDM 20753 NTWK The conditions MGW has recovered No action
APPLICA- described in TDM from internal failure required.
TION FAULT APPLICATION (hardware and
CLEAR FAULT or TDM provisioning). The
APPLICATION MGW is now capable
DEGRADED are of providing service.
cleared.
TDM_SM/SST_ 20754 NTWK The SM/SST (Service Bus/register access Ensure card is
CARD_ Matrix/Switch, failure, inserted properly
FAULT Service and Timing) missing/corrupted or replace
card has encountered FPGA file, loss of defective card.
a hardware fault. If primary clock, card not Make sure the
possible, an automatic available/inserted. FPGA files
switch over to the needed by the
standby SM/SST is SM/SST card are
executed. Otherwise, of a valid length
the MGW switch will and present on
attempt a the CM/PAC off
system-wide reset. line storage.
....................................................................................................................................................................................................................................
5060 WCS 6-235
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM_SM/SST_ 20755 NTWK One or more SM/SST The alarm lists the The system may
CARD_ (Service faulty device. There recover
DEGRADED Matrix/Switch, are 14 devices on the automatically. If
Service and Timing) SM/SST, only Stratum the error persists
card components fails (device 8) has an then check the
to operate correctly. external input. All faulty device
The system will other devices are number: 1.If the
automatically attempt internal an are not device number is
to recover. accessible to the user. the Stratum
System Stratum device (8) then
(BITS) clock are make sure that
caused by invalid or both BITS
alarmed BITS facil sources are
attached and
valid. For all
other device
faults, call
support cente
TDM_SM/SST_ 20756 NTWK The error conditions The error conditions No action
CARD_FAULT_ that triggered the that triggered the TDM required.
CLEAR TDM SM/SST SM/SST CARD
CARD FAULT or FAULT or TDM
TDM SM/SST SM/SST CARD
CARD DEGRADED DEGRADED alarms
alarms have been have been cleared.
cleared.
TDM_SM/SST_ 20757 NTWK A switchover from User initiated a No action
CARD_ the active card to the switchover command required.
SWITCHO- stand-by card has action from EMS or, A
VER started. fault condition on
active SM(Service
Matrix/Switch, Service
and Timing), or The
SM/SST card health
monitor crossed a
preset threshold.
TDM_SM/SST_ 20758 NTWK A switchover from The switchover action No action
CARD_ the active card to the completed required.
SWITCHOVER_ stand-by card has successfully.
DONE completed.
....................................................................................................................................................................................................................................
6-236 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ds1 20759 NTWK The facility has a local facility has LOS - Check the
FACILITY physical line or path detected a problem in connecting
FAULT fault. The FACILITY the line or path. The cables or
is taken out of failure code is saved in connectors for
service. the first data word of loose connection,
the alarm. Loss of misconnection or
signal (LOS) fault is wire breakage.
most likely caused by LOF,LOMF -
a trouble in the Make sure the
connecting cable. Loss framing type on
of Frame (LOF) and the local facility
Losss Of Multi-Frame matches the
remote facility.
RAI - Check the
condition of the
upstream
equipement for
any equ
TDM Channel 20760 NTWK The facility has a local facility has LOS - Check the
remote facility.
RAI - Check the
condition of the
upstream
equipement for
any equ
....................................................................................................................................................................................................................................
5060 WCS 6-237
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ds3 20761 NTWK The facility has a local facility has LOS - Check the
remote facility.
RAI - Check the
condition of the
upstream
equipement for
any equ
TDM Port 20762 NTWK The facility has a local facility has LOS - Check the
Transceiver physical line or path detected a problem in connecting
FACILITY fault. The FACILITY the line or path. The cables or
FAULT is taken out of failure code is saved in connectors for
remote facility.
RAI - Check the
condition of the
upstream
equipement for
any equ
....................................................................................................................................................................................................................................
6-238 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ai Port 20763 NTWK The facility has a local facility has LOS - Check the
Transceiver physical line or path detected a problem in connecting
FACILITY fault. The FACILITY the line or path. The cables or
FAULT is taken out of failure code is saved in connectors for
remote facility.
RAI - Check the
condition of the
upstream
equipement for
any equ
FAC Ds1 20769 NTWK The facility has Alarm threshold 3. Check the
FACILITY non-service affecting crossed. configuration of
DEGRADED alarms. the facility in
local and
upstream end for
any incorrect or
incompatiable
configuration,
such as whether
Line-Buildout
matches the
length of cable,
whether the
frame type is the
same between
two ends.
....................................................................................................................................................................................................................................
5060 WCS 6-239
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC Channel 20770 NTWK The facility has Alarm threshold 3. Check the
local and
upstream end for
any incorrect or
incompatiable
configuration,
such as whether
Line-Buildout
matches the
length of cable,
whether the
frame type is the
same between
two ends.
FAC Ds3 20771 NTWK The facility has Alarm threshold 3. Check the
local and
upstream end for
any incorrect or
incompatiable
configuration,
such as whether
Line-Buildout
matches the
length of cable,
whether the
frame type is the
same between
two ends.
TDM Ds1 20779 NTWK The facility fault The facility fault No action
FACILITY condition, detected condition, detected required.
FAULT earlier, has cleared. earlier, has cleared.
CLEAR
TDM Channel 20780 NTWK The facility fault The facility fault No action
CLEAR
....................................................................................................................................................................................................................................
6-240 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ds3 20781 NTWK The facility fault The facility fault No action
CLEAR
TDM Port 20782 NTWK The facility fault The facility fault No action
Transceiver condition, detected condition, detected required.
FACILITY earlier, has cleared. earlier, has cleared.
FAULT
CLEAR
TDM Ai Port 20783 NTWK The facility fault The facility fault No action
Transceiver condition, detected condition, detected required.
FAULT
CLEAR
TDM Sm Dsp 20789 NTWK A DSP fault has been FPGA load failure, Make sure the
DSP detected on the active DSP sanity failure, DSP files have
FACILITY SM/SST (Service DSP self test failure, valid length and
FAULT Matrix/Switch, Hardware poll error, type on the
Service and Timing) Hardware access error, CM/PAC
card. The DSP or periodic testing (Control
Facility Manager will detected functional Module/Packet
periodically attempt error. And Control)
to recover this DSP. mass storage. If
Any circuits utilizing the files are OK
this DSP will be then replace the
released. SM/SST card.
Group DSP detected on the active DSP sanity failure, DSP files have
FACILITY SM/SST (Service DSP self test failure, valid length and
FAULT Matrix/Switch, Hardware poll error, type on the
Service and Timing) Hardware access error, CM/PAC
card. The DSP or periodic testing (Control
Facility Manager will detected functional Module/Packet
periodically attempt error. And Control)
to recover this DSP. mass storage. If
Any circuits utilizing the files are OK
this DSP will be then replace the
released. SM/SST card.
....................................................................................................................................................................................................................................
5060 WCS 6-241
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DSP detected on the DSP sanity failure, DSP files have
FACILITY standby SM/SST DSP self test failure, valid length and
DEGRADED (Service Hardware poll error, type on the
Matrix/Switch, Hardware access error, CM/PAC
Service and Timing) or periodic testing (Control
card. The DSP detected functional Module/Packet
Facility Manager will error. And Control)
periodically attempt mass storage. If
to recover this DSP. the files are OK
Any circuits utilizing then replace the
this DSP will be SM/SST card.
released.
Group DSP detected on the DSP sanity failure, DSP files have
FACILITY standby SM/SST DSP self test failure, valid length and
DEGRADED (Service Hardware poll error, type on the
Matrix/Switch, Hardware access error, CM/PAC
Service and Timing) or periodic testing (Control
card. The DSP detected functional Module/Packet
Facility Manager will error. And Control)
periodically attempt mass storage. If
to recover this DSP. the files are OK
Any circuits utilizing then replace the
this DSP will be SM/SST card.
released.
TDM Sm Dsp 20794 NTWK The DSP fault The DSP fault No action
DSP condition, detected condition, detected required.
FAULT
CLEAR
TDM Sm Dsp 20795 NTWK The DSP fault The DSP fault No action
Group DSP condition, detected condition, detected required.
FAULT
CLEAR
....................................................................................................................................................................................................................................
6-242 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 20799 NTWK System clock failure. This is a critical alarm If the standby
SYSTEM This alarm indicates and is caused by a dual SM/SST is
CLOCK that the system lost its SM/SST (Service locked or
FAULT clock and can no Matrix/Switch, Service unplugged, then
longer operate and Timing) clock unlock it or plug
accurately. outage. The clock it back in.
outage can be caused Replace the
by the following active SM/SST
events:Bad stratum card.
module on the
SM/SST, Bad 66,50 or
49 MHZ clock source,
SM/SST hardware a
TDM 20800 NTWK System clock is no Loss of one or both Make sure the NI
SYSTEM longer locked to InService BITS CARD
CLOCK external BITS sources. connected to the
DEGRADED reference. BITS facility is
in service and
unlocked. make
sur the BITS
source is up and
functioning
according to BIT
specifications.
TDM 20801 NTWK The CLOCK fault The CLOCK fault No action
SYSTEM condition, detected condition, detected required.
CLOCK earlier, has cleared. earlier, has cleared.
FAULT
CLEAR
TDM Card 20802 NTWK The card's hardware The card has a service The system will
CARD/PORT can no longer provide affecting hardware automatically
FAULT service. If the card error. Degraded restart the card's
belongs to a operation is not hardware. If the
protection group, the possible. failure persists,
available protecting replace the card.
card takes over the
traffic. All tests on
any contained
facilities, on this card
are stopped, all PCM
connections, not
moved over to the
....................................................................................................................................................................................................................................
5060 WCS 6-243
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Atm 20803 NTWK The card's hardware The card has a service The system will
Interface Card can no longer provide affecting hardware automatically
CARD/PORT service. If the card error. Degraded restart the card's
FAULT belongs to a operation is not hardware. If the
card takes over the
any contained
connections, not
moved over to the
TDM 20804 NTWK The card's hardware The card has a service The system will
Channelized can no longer provide affecting hardware automatically
Interface Card service. If the card error. Degraded restart the card's
CARD/PORT belongs to a operation is not hardware. If the
FAULT protection group, the possible. failure persists,
card takes over the
any contained
connections, not
moved over to the
TDM Voice 20805 NTWK The card's hardware The card has a service The system will
Server Card can no longer provide affecting hardware automatically
card takes over the
any contained
connections, not
moved over to the
....................................................................................................................................................................................................................................
6-244 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Data 20806 NTWK The card's hardware The card has a service The system will
card takes over the
any contained
connections, not
moved over to the
TDM Echo 20807 NTWK The card's hardware The card has a service The system will
card takes over the
any contained
connections, not
moved over to the
TDM Port 20808 NTWK The card's hardware The card has a service The system will
CARD/PORT can no longer provide affecting hardware automatically
FAULT service. If the card error. Degraded restart the card's
belongs to a operation is not hardware. If the
card takes over the
any contained
connections, not
moved over to the
....................................................................................................................................................................................................................................
5060 WCS 6-245
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Port 20809 NTWK The card's hardware The card has a service The system will
Group can no longer provide affecting hardware automatically
card takes over the
any contained
connections, not
moved over to the
TDM Atm 20818 NTWK Partial hardware Partial hardware The system will
Interface Card failure has been failure has been automatically
CARD/PORT detected in the card's detecetd in the card's restart the card's
DEGRADED hardware. The card hardware. failed hardware.
can no longer provide If the failure
full service. If the persists, replace
card belongs to a the card. The
protection group, the user may
available protecting manually switch
card takes over the the traffic away
traffic. If no from the this
protection resource is card until the
available the card fault clears or the
card is replaced.
TDM 20819 NTWK Partial hardware Partial hardware The system will
Channelized failure has been failure has been automatically
Interface Card detected in the card's detecetd in the card's restart the card's
CARD/PORT hardware. The card hardware. failed hardware.
DEGRADED can no longer provide If the failure
card is replaced.
....................................................................................................................................................................................................................................
6-246 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Voice 20820 NTWK Partial hardware Partial hardware The system will
Server Card failure has been failure has been automatically
CARD/PORT detected in the card's detecetd in the card's restart the card's
DEGRADED hardware. Th card hardware. failed hardware.
card is replaced.
TDM Data 20821 NTWK Partial hardware Partial hardware The system will
CARD/PORT detecetd in the card's detecetd in the card's restart the card's
card is replaced.
TDM Echo 20822 NTWK Partial hardware Partial hardware The system will
card is replaced.
....................................................................................................................................................................................................................................
5060 WCS 6-247
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Port 20823 NTWK Partial hardware Partial hardware The system will
CARD/PORT failure has been failure has been automatically
DEGRADED detecetd in the card's detecetd in the card's restart the card's
hardware. Th card hardware. failed hardware.
card is replaced.
TDM Port 20824 NTWK Partial hardware Partial hardware The system will
Group failure has been failure has been automatically
card is replaced.
TDM Card 20832 NTWK The card fault The card has been No action
CARD/PORT condition detected tested and all fault required.
FAULT earlier has cleared. condition detected
CLEAR earlier have cleared.
TDM Atm 20833 NTWK The card fault The card has been No action
Interface Card condition detected tested and all fault required.
CARD/PORT earlier has cleared. condition detected
FAULT earlier have cleared.
CLEAR
....................................................................................................................................................................................................................................
6-248 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 20834 NTWK The card fault The card has been No action
Channelized condition detected tested and all fault required.
Interface Card earlier has cleared. condition detected
CARD/PORT earlier have cleared.
FAULT
CLEAR
TDM Voice 20835 NTWK The card fault The card has been No action
Server Card condition detected tested and all fault required.
CLEAR
TDM Data 20836 NTWK The card fault The card has been No action
CLEAR
TDM Echo 20837 NTWK The card fault The card has been No action
CLEAR
TDM Port 20838 NTWK The card fault The card has been No action
CARD/PORT condition detected tested and all fault required.
FAULT earlier has cleared. condition detected
CLEAR earlier have cleared.
TDM Port 20839 NTWK The card fault The card has been No action
Group condition detected tested and all fault required.
CLEAR
TDM 20847 NTWK A switchover action A manual or automatic No action
Channelized has started. switchover condition required.
Interface Card has been detected. As a
CARD/PORT result a switch action
SWITCHO- has been executed.
VER
TDM Port 20848 NTWK A switchover action A manual or automatic No action
CARD/PORT has started. switchover condition required.
SWITCHO- has been detected. As a
VER result a switch action
has been executed.
....................................................................................................................................................................................................................................
5060 WCS 6-249
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 20852 NTWK A switchover has A switchover from the No action
Channelized been completed. active card to the required.
Interface Card stand-by card has been
CARD/PORT completed.
SWITCHO-
VER DONE
TDM Port 20853 NTWK A switchover has A switchover from the No action
CARD/PORT been completed. active card to the required.
SWITCHO- stand-by card has been
VER DONE completed.
TDM FILE 20875 CNFIG A provisioned file The system contains Make sure the
LOADING required by athe provisioned objects file is placed in
ERROR system has failed the that require the correct
load operation. configuration files to directory on the
be loaded into memory CM/PAC
(e.g announcements, (Control
DspGroups, internal Module/Packet
FPGA code files, Tone And Control)
description files, etc). card, Verify that
The file name, that has the file is built
the alarm, is contained with the expected
in the alarm data word type and has a
valid length and
checksum.
TDM DIGIT 20878 CNFIG The system has The digit map is not The system will
MAP ERROR received a request for provisioned or is Out automatically try
an unprovisioned or Of Service. to reload failed
an unavailable digit digit maps, if the
map. problem persists,
then:Make sure
the digit map file
is placed in the
correct directory
on the CM/PAC
(Control
Module/Packet
And Control)
card, Verify that
the file is built
with the exp
....................................................................................................................................................................................................................................
6-250 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM DIGIT 20879 CNFIG The digit map fault The system has No action
MAP ERROR condition detected received the required required.
CLEAR ealier has cleared. information to support
the faulty digit map.
The fault in the di fault
condition detected
ealier has cleared.
TDM Span 20880 NTWK This alarm indicates SPAN bit errors are too No action
THRESHOLD that the SPAN errors high. required.
CROSS exceed the user
provisionable error
threshold values.
TDM Ds1 20881 NTWK This alarm indicates SPAN bit errors are too No action
provisionable error
threshold values.
TDM Ds3 20882 NTWK This alarm indicates SPAN bit errors are too No action
provisionable error
threshold values.
TDM Sonet 20883 NTWK This alarm indicates SPAN bit errors are too No action
provisionable error
threshold values.
TDM Sonet 20884 NTWK This alarm indicates SPAN bit errors are too No action
Path that the SPAN errors high. required.
THRESHOLD exceed the user
CROSS provisionable error
threshold values.
TDM Sonet Vt 20885 NTWK This alarm indicates SPAN bit errors are too No action
provisionable error
threshold values.
TDM Span 20890 NTWK The condition SPAN bit errors are No action
THRESHOLD described in less threshold values required.
CROSS TDM_Span_THRESHOLD_
CLEAR CROSS is cleared.
....................................................................................................................................................................................................................................
5060 WCS 6-251
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ds1 20891 NTWK The condition SPAN bit errors are No action
TDM Ds3 20892 NTWK The condition SPAN bit errors are No action
TDM Sonet 20893 NTWK The condition SPAN bit errors are No action
TDM Sonet 20894 NTWK The condition SPAN bit errors are No action
Path described in less threshold values required.
THRESHOLD TDM_Span_THRESHOLD_
CROSS CROSS is cleared.
CLEAR
TDM Sonet Vt 20895 NTWK The condition SPAN bit errors are No action
TDM App 20900 CNFIG The object fails to Memory allocation For parameter
Module create. error, create errors,
PROVISION invalid/incomplete delete the object
CREATE provisioning data or and recreate. For
FAILURE dependancy check memory
failure allocation errors
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-252 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Card 20901 CNFIG The object fails to Memory allocation For parameter
PROVISION create. error, create errors,
CREATE invalid/incomplete delete the object
FAILURE provisioning data or and recreate. For
dependancy check memory
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Atm 20902 CNFIG The object fails to Memory allocation For parameter
Interface Card create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
5060 WCS 6-253
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Atm 20903 CNFIG The object fails to Memory allocation For parameter
Fabric create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM 20904 CNFIG The object fails to Memory allocation For parameter
Channelized create. error, create errors,
Interface Card invalid/incomplete delete the object
PROVISION provisioning data or and recreate. For
CREATE dependancy check memory
FAILURE failure allocation errors
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-254 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Service 20905 CNFIG The object fails to Memory allocation For parameter
Matrix Card create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Voice 20906 CNFIG The object fails to Memory allocation For parameter
Server Card create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
5060 WCS 6-255
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Data 20907 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Control 20908 CNFIG The object fails to Memory allocation For parameter
Module Card create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-256 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Channel 20909 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Cas 20910 CNFIG The object fails to Memory allocation For parameter
Profile create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
5060 WCS 6-257
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Cas 20911 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Sm Dsp 20912 CNFIG The object fails to Memory allocation For parameter
Group create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-258 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Sm Dsp 20913 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Voice X 20914 CNFIG The object fails to Memory allocation For parameter
Con Id create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
5060 WCS 6-259
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ring 20915 CNFIG The object fails to Memory allocation For parameter
Pattern create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Digit 20916 CNFIG The object fails to Memory allocation For parameter
Map create. error, create errors,
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-260 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Sm 20917 CNFIG The object fails to Memory allocation For parameter
Clock Ref create. error, create errors,
Source invalid/incomplete delete the object
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Ds1 20918 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
5060 WCS 6-261
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Ds3 20919 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM 20920 CNFIG The object fails to Memory allocation For parameter
Protection create. error, create errors,
Group invalid/incomplete delete the object
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
....................................................................................................................................................................................................................................
6-262 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM Sm Prog 20921 CNFIG The object fails to Memory allocation For parameter
Dig create. error, create errors,
Announcement invalid/incomplete delete the object
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM Echo 20922 CNFIG The object fails to Memory allocation For parameter
execute a
CM/PAC(Control
Module/Packet
And Control)
Facility CPU
switchover. If the
problem persists
contact customer
support
TDM_SM/SST_ 20980 NTWK The SM/SST (Service Invalid clock source, Verify the
CLOCK_MODE_ Matrix/Switch, clock source fault or cabling and
CHANGE Service and clock frequency out of connections to
Timing)clock mode range. the SM/SST. Call
has changed. the support
center.
....................................................................................................................................................................................................................................
5060 WCS 6-263
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC_FACILITY_20983 NTWK The standby side of Loose cable Check the cables
FAULT_ the TDM DS3 facility connection, facility for loose
STANDBY has experienced a fault. connection or
fault. wire breakage. If
the problem
persists contact
customer
support.
FAC_FACILITY_20988 NTWK The Facility Fault The Facility is back in No action is
FAULT_STANDBY_ Standby Alarm is service required.
CLEAR back to normal
TDM BERT 20992 APP This event reports the Information only, not a No action is
RESULT BERT Test Results. problem. required.
TDM_SM/SST_ 20996 NTWK A digital The digital Check and make
DIG_ANN_ announcment error on annoucement index sure that the file
ERROR the SM/SST (Service file is missing or exists. Recreate
Matrix/Switch, corrupt. the file if
Service and Timing) necessary. If the
card. problem persists
Contact
Customer
Support.
TDM SM DIG 20998 NTWK One or more SM/SST The digital Check and make
ANN (Service annoucement index sure that the file
DEGRADED Matrix/Switch, file is missing or exists. If the
Service and Timing) corrupt. problem is fixed
digital announcement by recreating the
files have failed to missing file, the
load. digital
announcement
needs to be
restarted. This
can be done
through the GUI
when the EMS
release supports
this operation. If
problem persists
Contact C
....................................................................................................................................................................................................................................
6-264 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM SM DIG 21000 NTWK The SM/SST (Service Back in service No action is
ANN ERROR Matrix/Switch, required.
CLEAR Service and Timing)
TDM Digital
Announcement File
alarm is back to
normal.
TDM SW 21002 RESRC The CM/PAC(Control Resource management If the problem
RESOURCE Module/Packet And problems. persists over a
LOW Control) Facility CPU period of time
is low on the type of where the switch
software resource is known not to
shown in the affected be 85% loaded,
component ID. the only solution
is to switch over
to the standby
CM/PAC card.
After the
switchover
completes, restart
the CM/PAC
Facility CPU.
Contact
Customer
support.
TDM SW 21003 RESRC The CM/PAC Back in service No action is
RESOURCE (Control required.
LOW CLEAR Module/Packet And
Control) Facility CPU
Software Resource
Low Alarm is back to
normal
....................................................................................................................................................................................................................................
5060 WCS 6-265
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM DSP 21012 RESRC CM/PAC (Control Faulty hardware, If the DSP's are
HW Module/Packet And resource management not faulty and if
RESOURCE Control) Facility CPU problems. the problem
LOW is low on the type of persists over a
hardware resource period of time,
shown in the affected the only solution
component ID. is to switch over
to the standby
CM/PAC card.
After the
switchover
completes, restart
the CM/PAC
Facility CPU. If
the problem
persists on the
other card, the
TDM DSP 21013 RESRC The CM/PAC Back in service No action is
HW (Control required.
RESOURCE Module/Packet And
LOW CLEAR Control) Facility CPU
Hardware Resource
Low Alarm is back to
normal.
EC_TEST_ 21014 COT The cross connection The DS0 is Out of No action is
XCON_ for Echo Canceller Service(OOS/unavailable),required.
ERROR Test has failed. echo DSP
OOS/unavailable or
invalid/corrupt
connection.
EC_TEST_ 21015 COT The Voice Service Back in service No action is
XCON_ERROR_ Card Echo required.
CLEAR Cancelation alarm is
back to normal.
TDM MID 21016 PLAT The CM/PAC Hardware fault, bus Check for
PLANE BUS (Control access error, possible bent/shorted pins
ERROR Module/Packet And bent/shorted pins on on the interface
Control) Facility CPU interface cards. cards. If problem
has lost hardware persists call
access to all Network customer
Interface Card(NIC) support.
interfaces.
....................................................................................................................................................................................................................................
6-266 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM MID 21017 PLAT The Bus error alarm Back in service No action is
PLANE BUS is back to normal. required.
ERROR
CLEAR
TDM CARD 21020 PLAT The CM/PAC This alarm indicates a Contact
DIAG TEST (Control card failure and/or Customer
FAILURE Module/Packet And backplane failure. Support
highway monitor
diagnostic test has
failed.
TDM CARD 21021 PLAT The CM/PAC Back in service No action is
DIAG TEST (Control required.
SUCCESS Module/Packet And
highway monitor
diagnostic test has
failed.
TDM 21023 CNFIG Provisioning Provisioned Verify CM/PAC
PROVISION parameters received parameters out of Facility (CMF)
DEFAULT by the CM/PAC range or invalid. provisioned
CREATE (Control paramters are
Module/Packet And correct.
Control) Facility are
incorrect, CM/PAC
Facility CPU default
values are being used.
TDM 21052 CNFIG The inpulse map Not enough memory is Switch over to
INPULSE object is not available for this the standby
MAP ERROR available. function. CM/PAC
(Control
Module/Packet
And Control).
After the
switchover
completes, restart
the CM/PAC
Facility CPU. If
problem persists
Contact
Customer
Support.
....................................................................................................................................................................................................................................
5060 WCS 6-267
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM 21053 CNFIG The TDM Inpulse Back in service No action is
INPULSE Map Alarm is back to required.
MAP ERROR normal.
CLEAR
TDM TONE 21054 APP This Event reports the Information only, not a No action is
GENERA- Tone Generation test problem. required.
TION TEST result.
TDM TONE 21055 CNFIG A tone expected in A tone is Check, correct
UNAVAIL- the tone generation missing/unavailable in and load the tone
ABLE file is not present. the tone generation generation data
file. file. If the
problem persists
Contact
Customer
Support.
TDM TONE 21056 CNFIG The tone file is now The tone file has been No action is
AVAILABLE available. updated. required.
TDM 21057 CNFIG An announcement is An announcement file Check, correct
ANNOUNCE- not available. is missing/unavailable. and load the
MENT announcement
UNAVAIL- file. If the
ABLE problem persists
Contact
Customer
Support.
TDM 21058 CNFIG The announcement The announcement file No action is
ANNOUNCE- file is now available. has been added to the required.
MENT system.
AVAILABLE
TDM FILE 21059 APP A TDM File has A TDM File has No action is
LOADING loaded successfully. loaded successfully. required.
SUCCESS-
FULL
TDM DS0 21062 APP This Event reports the Reporting the DS0 Information only,
LOSS LEVEL DS0 Loss Level Loss Level not a problem.
MEASURE- Measurement test Measurement test
MENT TEST results. results.
RESULT
....................................................................................................................................................................................................................................
6-268 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM DS0 21063 APP This Event contains Reporting the DS0 Information only,
NOISE the DS0 Noise Level Noise Level not a problem.
LEVEL Measurement test Measurement test
MEASURE- results. results.
MENT TEST
RESULT
ECHO the DS0 Echo Return Echo Return Loss not a problem.
RETURN Loss measurement measurement test
LOSS test result. result.
MEASURE-
MENT TEST
RESULT
BERT TEST the DS0 BERT test BERT test result. not a problem.
RESULT result.
BERT STATS the DS0 BERT test BERT test statistics. not a problem.
statistics.
ANNOUNCE- the DS0 Announcement test not a problem.
MENT TEST Announcement test results.
COMPLETED results.
TDM CAS 21068 NTWK The MG SM/SST The MG SM/SST DSP Upgrade the MG
PROFILE (Service firmware is out of date. SM/SST DSP
VARIABLE Matrix/Switch, firmware to the
DIGIT Service and Timing) current release.
CONTROL DSP firmware does
NOT not support the
SUPPORTED variable digital
control feature.
TDM CAS 21069 NTWK The variable digit The MG SM/SST No action is
PROFILE control feature in this (Service required.
VARIABLE CAS Profile is now Matrix/Switch, Service
DIGIT supported. and Timing) DSP
CONTROL firmware has been
NOT updated to support the
SUPPORTED variable digit control
CLEAR feature in this CAS
Profile
....................................................................................................................................................................................................................................
5060 WCS 6-269
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

TDM PORT 21071 NTWK The media gateway is The specified port No action is
TRAN- reporting that the transceiver has fallen required.
CEIVER resources value on back to preset value
THRESHOLD specified port limits.
CROSS transceiver has fallen
CLEAR back to preset value
limits.
IP EVENT 21300 DEBUG This event is called in Testing attempt, by None.
CHANNEL rest of the group (IP)
reporting channel's
can reach EMS, it
would be quite
unlikely that any
other event in the
but lost
IP ARP 21301 CNFIG The MAC address for A dynamically created Check network
FAILED the specified IP ARP entry failed to connectivity to
address cannot be find the MAC address the specified
resolved. for the specified IP device. Check
address. The ARP the IP address is
entry is automatically valid and no
removed due to the duplicate IP
failure. Possible addresses exist
network connectivity on the network.
failure to the specified
device.
....................................................................................................................................................................................................................................
6-270 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IP ARP 21302 CNFIG The ARP entry for the ARP entries can be Check network
TIMEOUT specified IP address dynamically created connectivity to
becomes unresolved. from user configured the specified
static routes. The device. Check
netToMediaNetAd- the IP address is
dress in the static route valid and no
is automatically added duplicate IP
to the ARP table. This addresses exist
alarm indicates a on the network.
previously resolved
ARP entry becoming
unresolved. Possible
network
IP ARP 21303 CNFIG The condition Previous unresolved No action
TIMEOUT described in IP ARP ARP entry becomes required.
CLEAR TIME OUT has been resolved.
cleared.
IP DOS NEW 21304 SWLOG A new suspect DoS A DoS packet Check the denial
LOG packet has been identified by GigE of service logged
logged to the history card has been logged. packet history for
buffer. The possible causes information on
are: Incoming IP the packets
packets that fail VoIP failing firewall or
session firewall or policy.
Access Control List
policy. Possible normal
call setup delay
between MGs.
IP DOS 21305 CECUR Excessive incoming The number of DoS Check the denial
ATTACK DoS packets from packets failing VoIP of service logged
GigE card. session firewall and packet history for
Access Control List information on
policy has exceeded the packets
the configured failing firewall or
threshold. The possible policy to identify
causes are: DoS attack. whether it is a
remote VoIP device true DoS or a
becomes unreachable netork problem.
that causing a router
sends back excessive
ICMP unr
....................................................................................................................................................................................................................................
5060 WCS 6-271
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IP DOS 21306 CECUR The condition The number of No action
ATTACK described in incoming DoS packets required.
CLEAR IP_DOS_ATTACK from GigE card returns
has been cleared. to normal level.
IP ACTIVE 21307 SWLOG An active route A currently active IP Check link
CALL becomes invalid, route becomes operational status
ROUTE while alternative unavailble. Existing and network
CHANGE routes are still calls on the route are connectivity for
available. rerouted to alternative the failed route.
routes. Possible link or
network failure may be
the cause.
IP ACTIVE 21308 SWLOG An active route A currently active IP Check link
CALL becomes invalid, route becomes operational status
ROUTE while no alternative unavailble. Existing and network
GONE route is available. calls on the route are connectivity for
rerouted to alternative the failed route.
routes. Possible link or
network failure may be
the cause.
IP PING TEST 21309 SWLOG PING test completed. An operator initiated No action
COMPLETE PING test is required
completed. The
operator can proceed
to check the test
results.
IP TRACE 21310 SWLOG Trace Route test Possible connectivity No action
ROUTE TEST indicates failure to or configuration issues required.
FAILED reach the specified in the IP network.
destination.
IP TRACE 21311 SWLOG Trace Route test An operator initiated No action
ROUTE TEST completed. Trace Route test is required.
COMPLETE completed. The
operator can proceed
to check the test
results.
....................................................................................................................................................................................................................................
6-272 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IP 21313 NTWK ARP table is nearly Excessive entries in Call customer
RESOURCES full. ARP table. The support for
THRESHOLD possible reasons are: further actions.
CROSS Too many IP routes
using different
nexthops. Configured
too many static ARP
entries.
IP 21314 NTWK The condition in The ARP table usage No action
RESOURCES IP_RESOURCES_ returned to normal requried
THRESHOLD THRESHOLD_ level.
CROSS CROSS has been
CLEAR cleared.
IP CAC 21315 NTWK A GigE(Gigabit The GigE facility Check if any
BAND- Ethernet) facility bandwidth usage DoS Alarm.
WIDTH bandwidth usage exceeded the user Check the need
THRESHOLD exceeds threshold. specified High for adding
CROSS Bandwidth threshold. additional GigE
The possible reasons facilities.
are: Heavy VoIP
traffic. DoS attacks.
Reached MG call
capacity.
IP CAC 21316 NTWK The condition in The VoIP traffic on the No action
BAND- IP_CAC_BANDWIDTH_GigE(Gigabit Ethernet requried
WIDTH THRESHOLD_ ) facility returns to
THRESHOLD CROSS has been normal, or DoS attack
CROSS cleared. stops.
CLEAR
IP PING TEST 21320 SWLOG PING test indicates The PING test No action
FAILED failure to reach the indicates failure to requried
destination. reach the final
destination. Possible
connectivity or
configuration issues in
the IP network.
....................................................................................................................................................................................................................................
5060 WCS 6-273
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IP OSPF 21321 RESRC The indicated OSPF There are no Make sure a
HELLO interface has lost neighboring routers neighboring
DOWN communication with connected to this router is
the Designated interface or the connected to the
Router and therefore neighboring routers interface and the
is not in the OSPF also do not support the router's priority
network. Designate Router role is not 0.
(i.e., Router Priority
equals 0). Note: The
Media Gateway does
not support the
Designated Router
role.
IP OSPF 21322 RESRC The Media Gateway The failure condition is None.
HELLO UP is reporting that cleared.
OSPF interface is up.
IP OSPF NBR 21323 RESRC The Media Gateway The neighboring router Check if the
DOWN has lost is down or removed neighboring
communication with from the network. The router is down or
the indicated link or communication removed from
neighboring router. path to the neighboring the network.
router is down.
IP GIGE ARP 21324 CNFIG The ARP requests Possible GEI card CM/PAC
FAILED have been failed for facility failure. (Control
all the ARP entries Module/Packet
associated with the And Control)
interface specified in will reset the
the data word. GEI card when
the standby card
is avaliable.
IP OSPF NBR 21325 RESRC The Media gateway The neighboring router No action is
UP has established is connected to the required.
communication with network. The link or
the indicated communication path to
neighboring route. the neighboring router
has been established.
....................................................................................................................................................................................................................................
6-274 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IPV6 NBR 21326 CNFIG The neighbor with the Possible network Check the
UNREACH- specified IPv6 connectivity failure to admin/operational
ABLE address is the specified neighbor states of the
unreachable GigE card and
interface. Check
network
connectivity to
the neighbor.
Check the IP
address is valid
and no duplicate
IP addresses
exist on the
network. Check
the configuration
on the router.
Make sure
express forwa
IPV6 NBR 21327 CNFIG The neighbor with the Previously unreachable No action is
UNREACH- specified IPv6 neighbor is either required
ABLE CLEAR address is no longer reachable now or this
unreachable neighbor entry is
removed
IPV6 21328 CNFIG Duplicate Addresss IPv6 interface ID is Check to see if
DUPLICATE Detection failed for not unique on the link the IPv6
ADDRESS the specified IPv6 interafce ID is
address unique. If not
change the
interfaceID to a
unique value.
....................................................................................................................................................................................................................................
5060 WCS 6-275
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

IPV6 CIDR 21329 CNFIG IPv6 route to the The neighbor is Check the
ROUTE specified destination unreachable admin/operational
DOWN WITH went down states of the
CALLS GigE card and
interface. Check
network
connectivity to
the neighbor.
Check the IP
address is valid
and no duplicate
IP addresses
exist on the
network.
MPLS LSP 21350 RESRC The Media Gateway The possible reasons Make sure the
DOWN is reporting that are: The configured hop list for the
MPLS Label Switch hops for the LSP are LSP is correct.
Path (LSP) is down. invalid. A failure in the Use IP
network path. TraceRoute
function to
debug the
network path.
MPLS LSP UP 21351 RESRC The Media Gateway The failure condition is None.
is reporting that cleared.
MPLS Label Switch
Path (LSP) is up.
MPLS 21352 RESRC The Media Gateway The bandwidth Increase the
TUNNEL is reporting that the configured for the bandwidth and/or
BAND- bandwidth usage of LSPs in this tunnel is booking factor of
WIDTH the tunnel has insufficient for the call the LSPs in this
THRESHOLD exceeded the volume. tunnel.
CROSS configured high usage
threshold.
MPLS 21353 RESRC The Media Gateway The bandwidth Increase the
TUNNEL is reporting that there configured for the bandwidth and/or
BAND- is no available LSPs in this tunnel is booking factor of
WIDTH bandwidth in the insufficient for the call the LSPs in this
DEPLETED tunnel to accept new volume. tunnel.
calls.
....................................................................................................................................................................................................................................
6-276 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MPLS 21354 RESRC The Media Gateway The call volume is None.
TUNNEL is reporting that the back down.
BAND- bandwidth usage of
WIDTH the tunnel has
THRESHOLD dropped below the
CROSS configured high usage
CLEAR threshold.
MPLS LSP 21355 RESRC The Media Gateway The LSP experienced a None.
PATH is reporting that the path failure in the
REROUTED LSP was rerouted to a network but has been
different network rerouted to bypass the
path by a downstream failure by a
MPLS router to downstream MPLS
bypass a network router with Fast
failure. Reroute capability. The
operational status of
this LSP was up and is
still up after this
transparent repairing..
MPLS LSP 21356 RESRC The Media Gateway A 'manual' switchover For 'auto'
SWITCHO- is reporting that reason indicates a switchover
VER DONE traffic is switched switchover request by reason, check the
over to the newly the operator. An 'auto' network path for
active LSP. switchover reason the failed LSP.
indicates the previous Use IP Trace
active LSP has failed. Route function to
A 'revertive' debug the
switchover reason network path.
indicates a previously
failed primary LSP has
been restored.
MPLS 21357 RESRC The Media Gateway The route may have For the
ROUTE is reporting that been deleted by the tunnelDown
DOWN WITH MPLS route with operator or the tunnel reason, check the
CALLS active calls has gone used by the route may network path of
down. have gone down. the LSPs in the
tunnel. Use IP
Trace Route
function to
debug the
network path.
....................................................................................................................................................................................................................................
5060 WCS 6-277
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CMC EVENT 21500 DEBUG This event is called in Testing attempt, by None.
TEST (CMC) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
CMC POWER 21501 NTWK Media Gateway Media Gateway No action
ON CM/PAC (Control CM/PAC has begun required.
Module/Packet And initilization after a
Control) has started hard or soft reset.
power on process.
CMC FTP 21502 PLAT MG has failed to The possible reasons Check TFTP
DOWNLOAD download a file from are: The TFTP server server is running.
FAILED MGC. was not started in Check the file is
MGC. File does not in the correct
exist. Wrong IP directory. Check
address. IP address.
CMC FTP 21503 PLAT MG has failed to The possible reasons Check TFTP
UPLOAD upload a file from are: The TFTP server server is running.
FAILED MGC. was not started in Check the file is
MGC. File does not in the correct
exist. Wrong IP directory. Check
address. IP address.
CMC FTP 21504 SWLOG MG has successfully A file has been No action
DOWNLOAD downloaded a file successfully required.
COMPLETED from MGC. downloaded.
CMC FTP 21505 SWLOG MG has successfully A file has been No action
UPLOAD uploaded a file from successfully uploaded. required.
COMPLETED MGC.
....................................................................................................................................................................................................................................
6-278 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CMC DB 21506 CNFIG MG has failed to load The possible causes
LOADING as least one DB file are: The required DB
FAILED from disk during file does not exist. The
CM/PAC (Control DB file does not have
Module/Packet And correct length.
Control)
initialization.
CMC 21507 CNFIG MG has failed One or more key Contact customer
PROVISION- provisioning. applications has failed support.
ING FAILED initialization. Possible
database problem.
CMC 21508 CNFIG MG CM/PAC MG has finished No action
SYSTEM (Control database loading and required.
READY Module/Packet And application
Control) is ready to provisioning.
provide services.
CMC START 21510 CNFIG Media Gateway Media Gateway No action
UP CM/PAC (Control CM/PAC has begun required.
Module/Packet And initilization after a
Control) has started hard or soft reset.
power on process.
CMC STATIC 21512 CNFIG MG CM/PAC Database No action
DB SYNC (Control synchronization from required.
DONE Module/Packet And disk or peer CM/PAC
Control) has finished has finished.
database
synchronization.
CMC 21513 CNFIG A switchover from The possible reasons No action
SWITCHO- the active CM/PAC are: Operator required.
VER (Control initialized a CM/PAC
Module/Packet And switchover. Active
Control) card to the CM/PAC card has
stand-by CM/PAC experienced a faulty
card has started. condition.
CMC 21514 PLAT A switchover from The possible causes No action
SWITCHO- the active card to the are: Operator required.
VER DONE stand-by initialized a CM/PAC
CM/PAC(Control switchover. Active
Module/Packet And CM/PAC has
Control) card has experienced a faulty
completed. condition.
....................................................................................................................................................................................................................................
5060 WCS 6-279
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CMC DB 21515 CNFIG MG (Media Gateway) Incorrect or Check whether
VALIDATION has detected database inconsistent values the specified file
FAILED validation failure. contained in the has been
specified database file. downloaded to
MG.
CMC 21516 APP SVC (Switched SVC Cross Connection No action
SVCXCON Virtual Circuit) Cross Query initiated by the required.
QUERY Connection Query user has completed
COMPLETED has completed. successfully.
CMC 21517 APP SVC (Switched The cause is specified Check the error
SVCXCON Virtual Circuit) Cross in the error code. code and take
QUERY Connection Query proper action.
FAILED has failed.
CMC 21518 SWLOG MG (Media Gateway) The specified No action
APPLICA- has started to application is in the required
TION provision the provisioning state.
PROVISION- application.
ING
CMC 21519 SWLOG MG (Media Gateway) The specified No action
APPLICA- has completed application is in the required.
TION provisioning the provision complete
PROVISION specified application. state.
COMPLETE
CMC 21520 APP GR303/V5 channels GR303/V5 channels No action
CHANNEL query has completed. query initiated by the required.
QUERY user has completed
COMPLETED successfully.
CMC 21521 APP GR303/V5 channels The cause is specified Check the error
CHANNEL query has failed. in dataword. code and take
QUERY proper action.
FAILED
CMC DB 21524 CNFIG MG (Media Gateway) Media Gateway startup No action
RELOAD has started to reload procedure. required.
database from file on
the disk.
CMC FILE 21525 SWLOG MG (Media Gateway) Operator initialiated a Check the
PRE bulk file pre-download dataword for
DOWNLOAD pre-download result. command. result.
RESULT
....................................................................................................................................................................................................................................
6-280 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CMC 21527 SWLOG Media Gateway The connection Check the
PROVI- CM/PAC (Control between remote MG connection
SIONED Module/Packet And and core MGC was between remote
FROM ESA Control) has received down while CM/PAC MG and core
provision data from card was booting. MGC. After
ESA (Emergency connection
StandAlone). restored, reset
the alarmed
CM/PAC.
CMC 21528 SWLOG The condition The alarmed card has No action
PROVI- described in CMC been reset. required.
SIONED PROVISIONED
FROM ESA FROM ESA is
CLEAR cleared.
CMC 21529 APP GET Table Query has GET Table Query No action
GETTABLE completed. initiated by the user required.
QUERY has completed
COMPLETED successfully.
CMC 21530 APP GET Table Query has The cause is specified Check error code
GETTABLE failed. in the error code. and take proper
QUERY action.
FAILED
VSC EVENT 21540 DEBUG This event is called in Testing attempt, by None.
TEST (VSC) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
....................................................................................................................................................................................................................................
5060 WCS 6-281
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC AAL1 21541 NTWK The AAL1 SAR The specific error code
SAR GROUP group experiences a identifies the specific
ERROR variety of faulty type of error.
conditions. If the
cause is clock error, it
may not be a
hardware problem on
the voice server card.
VSC AAL1 21542 NTWK The condition
SAR GROUP described in VSC
ERROR SAR GROUP
VSC AAL1 21543 NTWK The SAR group The specific error code None.
SAR GROUP experiences a variety identifies the specific
WARNING of less non-critical type of error.
faulty conditions.
VSC SAR 21544 CNFIG The SAR group Information only, not a None.
INIT DONE finishes initialization problem.
successfully. If this is
not reported, there
should be some sort
of other faulty events
reported.
VSC DSP 21545 NTWK A DSP encounters The specific error code Reset the chip.
ERROR one of a variety of identifies the specific
faulty conditions. To type of error as
be obsolete, replaced indicated by the first
by VSC DSP CHIP data word: 1. DSP
ERROR. message buffer error.
2. DSP initialization
failure. 3. Sanity check
fails. 4. Hardware
fault. 5. Algorithm
error. Each type of
error can subdivided
VSC DSP 21546 NTWK The condition
ERROR described in VSC
CLEAR DSP ERROR is
cleared.
....................................................................................................................................................................................................................................
6-282 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC CLOCK 21547 NTWK The clock on the VS The TDM clock from Call the support
ERROR card motherboard for SM is faulty. It is center.
the whole card has possible that data on
problem. GTDM the VS card is entirely
receiving and wrong.
transmitting loses
synchronization.
VSC TOO 21548 NTWK The temperature of Hardware problem: the Replace the card.
HOT ERROR the VS card SAR or DSP may have
motherboard is over short or overburden.
44C.
VSC DSP 21549 CNFIG The DSP finishes Not a problem, None
INIT DONE initialization information only.
not reported, there
should be some sort
reported.
VSC AAL2 21550 NTWK The AAL2 SAR The specific error code If cardtype is not
SAR GROUP group experiences identifies the specific VSM4, issue a
ERROR one of a variety of type of error. VSC_CARD_
faulty conditions. If ERROR.
the cause is clock
error, it may not be a
hardware problem on
the voice server card.
VSC AAL2 21551 NTWK The condition
ERROR AAL2 SAR GROUP
VSC AAL2 21552 NTWK The AAL2 SAR The specific error code None.
SAR GROUP group experiences a identifies the specific
WARNING variety of less type of error.
non-critical faulty
conditions.
....................................................................................................................................................................................................................................
5060 WCS 6-283
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC CAS 21558 NTWK The CAS Most likely DSP is Reset the chip
LINK DOWN communication dead. Likely SM/SST for the most
between VSC and (Service likely. Switch the
TDM is down. The Matrix/Switch, Service VSC card
problem may be due and Timing) card clock SM/SST card for
to DSP being dead or is lost. Slim chance likely above.
DS0 being bad. FPGA is dead.
VSC CAS 21566 NTWK The condition
LINK UP described in VSC
CAS LINK DOWN is
cleared.
VSC SAR 21570 NTWK This event reports the Information only, not a None.
GROUP DIAG result of the SAR problem.
TEST group diagnostic test,
RESULT which is an offline
test initiated by the
operator.
ESC_DSP_ 21572 NTWK This alarm is to The specific error code 1.This alarm
GROUP_ update on the state of identifies the specific automatically
DEGRADED an ESC DSP group's type of error as clears when the
degradation. This can indicated by the data DSP is
be a result of either a word escDspErrCode. automatically
DSP goes faulty or reset following a
comes recovered. If software failure.
escDspErrCode The alarm should
shows normal, it clear within 2
means a recovery of a minutes. 2. If the
DSP. Otherwise, a TBD alarm then
DSP goes faulty, and exists for
the escDspErrCode i multiple chips, it
is likely a
software defect.
Escalate to the
next level sup
ESC_DSP_ 21574 NTWK The condition
GROUP_ described in ESC
DEGRADATION_ DSP GROUP
CLEAR DEGRADED is
cleared.
....................................................................................................................................................................................................................................
6-284 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

ESC_DSP_ 21576 CNFIG All DSPs in the DSP Not a problem, None
GROUP_INIT_ group finish information only.
DONE initialization
not reported, there
should be some sort
reported.
VSC Vsc Dsp 21578 NTWK A DSP encounters The specific error code None.
DSP CHIP one of a variety of identifies the specific
WARNING minor error type of error as
conditions. indicated by the data
word vscDspErrType.
VSC Vsc Dsp 21579 NTWK A DSP encounters The specific error code None.
Group DSP one of a variety of identifies the specific
CHIP minor error type of error as
WARNING conditions. indicated by the data
word vscDspErrType.
VSC DSP 21580 PLAT The DSP group can The new code file None.
FILE not download the new might not exist or it
DOWNLOAD code file, while the couldn't be read from
WARNING old code file still disk.
works.
VSC DSP 21581 PLAT The DSP group The code file might None.
FILE cannot download the not exist or it couldn't
DOWNLOAD code file, there is no be read from disk.
ERROR code file being
programmed in DSP
chips.
VSC CARD 21585 NTWK The VS card has The reason indicated in
ERROR exhibited some the vsCardErrCode.
non-recoverable
faults, the card has to
be reset to correct the
faults.
VSC CARD 21586 NTWK The condition None.
ERROR described in VSC
CLEAR CARD ERROR is
cleared..
....................................................................................................................................................................................................................................
5060 WCS 6-285
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC Vsc Dsp 21587 NTWK A DSP encounters The specific error code
DSP CHIP one of a variety of identifies the specific
ERROR faulty conditions. type of error as
indicated by the data
word vscDspErrType.
VSC Vsc Dsp 21588 NTWK A DSP encounters The specific error code
CHIP ERROR faulty conditions. type of error as
word vscDspErrType.
VSC Vsc Dsp 21589 NTWK The condition
DSP CHIP described in VSC
ERROR DSP CHIP ERROR is
CLEAR cleared.
VSC Vsc Dsp 21590 NTWK The condition
Group DSP described in VSC
CHIP ERROR DSP CHIP ERROR is
CLEAR cleared.
VSC VOIP 21592 NTWK The VOIP SAR has The specific error code
SAR GROUP experienced some identifies the specific
ERROR non-recoverable type of error
faults, the SAR has to
be reset to (hopefully)
correct the faults.
VSC VOIP 21593 NTWK The condition
ERROR VOIP SAR GROUP
VSC VOIP 21594 NTWK The SAR group The specific error code None.
SAR GROUP experiences a variety identifies the specific
WARNING of less non-critical type of error.
faulty conditions.
VSC RTP 21595 PLAT The threshold was None.
THRESHOLD crossed for the type
CROSS of the errorCode in
the RTP session.
VSC RTP 21596 PLAT The condition None.
THRESHOLD described in VSC
CROSS RTP THRESHOLD
....................................................................................................................................................................................................................................
6-286 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC 21597 RESRC Hardware resource
RESOURCE utilization on SAR
THRESHOLD group has crossed the
CROSS predefined(arbitrary)
high water mark.
VSC 21598 RESRC The condition
RESOURCE described in VSC
THRESHOLD RESOURCE
CROSS THRESHOLD
VSC Esc Dsp 21599 NTWK A DSP encounters The specific error code
CHIP ERROR faulty conditions. type of error as
word vscDspErrType.
VSC Esc Dsp 21600 NTWK The condition
Group DSP described in VSC
CHIP ERROR DSP CHIP ERROR is
CLEAR cleared.
VSC ADPCM 21602 NTWK ADPCM HW chip The reason is indicated
HW CHIP encounters a minor in vscAdpcmHwError.
WARNING error.
VSC ADPCM 21603 NTWK ADPCM HW chip The reason is indicated
HW CHIP encounters a major in vscAdpcmHwError.
ERROR error.
VSC ADPCM 21604 NTWK ADPCM HW chip
HW CHIP error is cleared.
ERROR
CLEAR
VSC 21605 NTWK During VSC Unknown software
CONNEC- round-robin DS0 issue.
TION selection test, the
FAILURE number of connection
THRESHOLD failures exceeded the
CROSS preset threshold.
VSC VODSL 21607 NTWK A VODSL AAL2 Unknown software None
AAL2 connection testing issue.
CONNEC- failed in VSC
TION round-robin DS0
FAILURE selection test.
....................................................................................................................................................................................................................................
5060 WCS 6-287
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC VOIP 21608 NTWK This event reports the Possible the Check network
RTCP CALL system detects connection to remote connectivity to
LOSS RTCP/RTP call loss has failed. remote side.
DETECTED exceeded pre-defined After correct the
threshold within a network issue,
period of time. manually clear
the alarm from
EMS.
VSC DSP 21609 APP This event reports Operator started a VSC None.
DIAG TEST on-demand DSP DSP diagnostic
RESULT diagnostic test result session.
on voice service card.
VSC IAD RBS 21611 APP This event reports Operator initiates a
LOSS that RBS packets are RBS packets detection
not detected.it session, or application
indicates the remote could not detect RBS
IAD is not alive. packets in a time of
period described in
casRefreshTime.
VSC IAD RBS 21612 APP This event reports Operator initiates RBS
DETECTED RBS packets are packets detection
detected. The session, or the
successful detection condition describecd in
of RBS packets VSC IAD RBS LOSS
indicates that the has cleared.
remote IAD is alive.
VSC CARD 21613 NTWK The VS card has The possible reasons
DEGRADED detected some minor are: 1. TSI unit fault
errors or the fault
threshold is crossed.
....................................................................................................................................................................................................................................
6-288 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DB EVENT 21620 DEBUG This event is called in Testing attempt, by None.
CHANNEL rest of the group (DB)
reporting channel's
can reach EMS, it
would be quite
unlikely that any
other event in the
but lost
DB 21621 CNFIG MG database software defect, e.g. Call the customer
INITIALIZA- subsystem out of memory or other support.
TION FAILED initialization fails. reasons.
DB TABLE 21622 DATAB During a MG Software defect. Call the customer
UNDEFINED database operation, it support.
is found that the
database table is
invalid.
DB FIELD 21623 DATAB During a MG Software defect. Call the customer
UNDEFINED database operation, it support.
is found that the field
of the database table
is invalid.
DB INVALID 21624 DATAB During a MG Software defect. Call the customer
CONDITION database operation, it support.
is found that the
query condition of the
operation is invalid.
DB LOG 21625 SWLOG During a MG Software defect. Call the customer
WRITE database operation, it support.
ERROR fails to write to the
history log.
DB LOG 21626 RESRC During a MG Software defect. Call the customer
FULL database operation, support.
history logging fails
due to disk full.
....................................................................................................................................................................................................................................
5060 WCS 6-289
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DB_SEARCH_ 21627 SWLOG During a MG Software defect: data Call the customer
TOO_DEEP database operation, error in database table. support.
the binary search
algorithm reaches a
threshold of number
of narrowings (100).
Note that this has
nothing to do with the
function execution
stack overflow
condition.
DB APP 21628 CNFIG MG has added an MGC did not have the Contact customer
FILTER application filter required entry for MG. support.
CREATE entry.
DB APP 21629 CNFIG MG has deleted an MGC application filter Contact customer
FILTER application filter database has an support.
DELETE entry. unkown entry to MG.
DB INVALID 21630 CNFIG MG has deleted an Invalid data entry in Collect the
TUP DELETE invalid entry in database file. related dbf file
database table. on MGC disk
and contact
customer
support.
DB KEY OUT 21631 CNFIG The keys of the Possible DB file which Collect the
OF specified table are out is newly downloaded related dbf file
SEQUENCE of sequence duing DB from MGC or previous on MGC disk
validation. saved on disk has and contact
problem. customer
support.
DB 21637 CNFIG Database validation Possible key out of Collect the
VALIDATION has failed. sequence, data field related dbf file
FAILED out of range or on MGC disk
dependency problem. and contact
customer
support.
DB VERSION 21638 CNFIG Database version MG has newer Collect log file
MISMATCH mismatch database version than and contact
MGC. customer
support.
....................................................................................................................................................................................................................................
6-290 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DB 21639 CNFIG This event reports the Possible MG Call customer
FILETYPE file type mismatch download a unknown support.
MISMATCH between the database database file from
download from MGC MGC.
and those in MG. The
detail information is
specified in
datawords.
DB 21640 CNFIG Database checksum Database checksum Contact customer
CHECKSUM mismatch has been value on the Media support.
MISMATCH detected. Gateway does not
match the database
checksum value on the
Media Gateway
Controller.
DB 21641 CNFIG The condition Database file has been No action
FILETYPE described in redownloaded required.
MISMATCH FILETYPE successfully.
CLEAR MISMATCH has
been cleared.
DB 21642 CNFIG The condition Database file has been No action
VALIDATION described in redownloaded required.
FAILED VALIDATION successfully.
CLEAR FAILED has been
cleared.
DB SPAN 21643 DATAB The indicate span is This is a normal None.___None
CONFIG created, modified or provision from the
CHANGED deleted by the management system.
management system.
DB CHAN 21644 DATAB The indicate channel This is a normal None ___None
CONFIG is created, modified provision from the
CHANGED or deleted by the management system.
management system.
....................................................................................................................................................................................................................................
5060 WCS 6-291
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DSC EVENT 21670 DEBUG This event is called in Testing attempt, by None.
TEST (DSC) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
DSC SLOT 21671 NTWK An error occurs that A slot error caused by Replace card.
ERROR will affect the TDM MUX error.
operation of all of the
processors on the data
server card.
DSC SLOT 21672 NTWK The condition
ERROR described in DSC
CLEAR SLOT ERROR is
cleared.
DSC CARD 21673 NTWK An error occurs in the A parity error on the Replace the card.
ERROR ATM interface on the card ATM interface, a
data server card. This failure to detect the
error will affect 4 of start of a cell.
the 8 processors on
the data server card.
DSC CARD 21674 NTWK The condition
ERROR described in DSC
CLEAR CARD ERROR is
cleared.
....................................................................................................................................................................................................................................
6-292 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DSC IMA 21681 NTWK An error occurs in the When the far-end is Wait for the
GROUP near-end or the starting up, which is far-end IMA
ERROR far-end IMA group. not a problem. The group to enter
far-end uses operational state.
unacceptable Check if the
configuration far-end
parameters. The far configuration
end reports parameters are
unacceptable acceptable.
configuration Check if the
parameters. The near-end
number of the active configuration
transmit-links is less parameters are
than the configured acceptable.
minimum, or the Verify that the
number of the
near-end active
transmit-links are
greate
DSC IMA 21682 NTWK The condition
GROUP described in DSC
ERROR IMA GROUP
DSC IMA 21683 NTWK An error occurs in the The far-end reports RX Check the link
LINK ERROR near-end or the (Receive) unusable. RX (Receive)
far-end IMA link. The far-end reports TX connectivity at
(transmit) unusable. the far-end.
Implementation Check the link
specific RX (Receive) TX (transmit)
fault declared at the connectivity at
near-end. the far-end.
Implementation Verify that all the
specific TX (transmit) TX (transmit)
fault declared at the links are
far-end. The RX connected to the
(Receive) link is detec same far-end
IMA unit. Verify
that all the RX
(Receive) links
are connected to
....................................................................................................................................................................................................................................
5060 WCS 6-293
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

DSC IMA 21684 NTWK The condition
LINK ERROR described in DSC
CLEAR IMA LINK ERROR
is cleared.
DSC FR LINK 21687 NTWK The logical link in the If the link on the UNI DS will keep
ERROR frame relay layer of side is down, it could monitoring the
LMI protocol is be caused by lower link as long as
down, either on the layer troubles: 1. The the link remains
UNI side from physical layer configured. Once
far-end DTE through connection between the problem is
SM/SST (Service SM/SST ingress and cleared, it will
Matrix/Switch, egress down or the detect it and
Service and Timing) connection between clear the alarm.
to DS or on the NNI SM/SST and DSC is The parameters
side from far-end down. TDM alarms in that
networking peer (TBD) is typically frMgtVCSigEn-
through PM to DS. raised at the same tim try can be
modified to
adjust the
behavior of the
link monitoring.
If it does n
DSC FR LINK 21688 NTWK The condition
ERROR described in DSC FR
CLEAR LINK ERROR is
cleared.
DSC FR PVC 21690 NTWK The frame relay PVC The FR logical port Check if the
ENDPOINT endpoint is down. that the endpoint endpoint is
ERROR depends on is down. locked and if so,
The PVC endpoint is unlock it. Check
inactive. The PVC's the operational
switched-to endpoint is state of the
down. Other error logical port.
conditions of the PVC
or of either endpoint of
the PVC.
DSC FR PVC 21691 NTWK The condition
ENDPOINT described in DSC FR
ERROR PVC ENDPOINT
....................................................................................................................................................................................................................................
6-294 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM EVENT 21750 DEBUG This event is called in Testing attempt, by None.
TEST (CRM) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
CRM 21751 RESRC The memory The pre-allocated Increase the
MEMORY resources are CRM memory size is memory
INSUFFI- insufficient. not large enough for allocation size
CIENT the service specified in level for the
resource type. service indicated
in resource type.
CRM 21752 RESRC The condition None
MEMORY described in CRM
INSUFFI- MEMORY
CIENT INSUFFICIENT is
CLEAR cleared.
CRM Fr Lport 21785 NTWK Data service creation Configuration error of Reconfigure the
DS CREATE fails. the data service, data service. In
FAILURE timeout caused by the case of
congestion in the MG. timeout, software
may retry the
creation
successfully.
CRM Fr Atm 21786 NTWK Data service creation Configuration error of Reconfigure the
X Con DS fails. the data service, data service. In
CREATE timeout caused by the case of
FAILURE congestion in the MG. timeout, software
may retry the
creation
successfully.
....................................................................................................................................................................................................................................
5060 WCS 6-295
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Ces 21787 NTWK Data service creation Configuration error of Reconfigure the
Conf DS fails. the data service, data service. In
may retry the
creation
successfully.
CRM Ima 21788 NTWK Data service creation Configuration error of Reconfigure the
Group DS fails. the data service, data service. In
may retry the
creation
successfully.
CRM Ima 21789 NTWK Data service creation Configuration error of Reconfigure the
Link DS fails. the data service, data service. In
may retry the
creation
successfully.
CRM Cell 21790 NTWK Data service creation Configuration error of Reconfigure the
Relay DS fails. the data service, data service. In
may retry the
creation
successfully.
CRM Fr Lport 21800 NTWK The condition
DS CREATE described in CRM DS
FAILURE CREATE FAILURE
CLEAR is cleared.
CRM Fr Atm 21801 NTWK The condition
X Con DS described in CRM DS
CREATE CREATE FAILURE
FAILURE is cleared.
CLEAR
....................................................................................................................................................................................................................................
6-296 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Ces 21802 NTWK The condition
Conf DS described in CRM DS
FAILURE is cleared.
CLEAR
CRM Ima 21803 NTWK The condition
Group DS described in CRM DS
FAILURE is cleared.
CLEAR
Link DS described in CRM DS
FAILURE is cleared.
CLEAR
CRM Cell 21805 NTWK The condition
Relay DS described in CRM DS
FAILURE is cleared.
CLEAR
CRM SW 21815 RESRC CRM (Connection Too many resource No external
RESOURCE Resource Manager) units are in use in the interference is
LOW runs low on the type MG. allowed. This
of software resource condition should
shown in the affected not happen when
component ID. The the TDM traffic
free resource reaches is very low.
20% of the total Otherwise,
available resource. contact the
customer
support. Caution
in adding new
related
connections.
Delete some
unused
connections.
....................................................................................................................................................................................................................................
5060 WCS 6-297
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM SW 21816 RESRC The condition
RESOURCE described in CRM
LOW CLEAR SW RESOURCE
LOW is cleared,
specifically, when it
rises above 30%.
CRM Fr Lport 21817 NTWK CRM experiences a The error code gives For symbolic
MO FAILURE general failure the specific cause. error codes that
condition on the start with 'CRM',
provisioned MO it is possible that
(Managed Object): it the system
either fails to set up resource limit is
the connection, or reached. For
fails to obtain the those that start
resource for the with 'TFCP',
provisioned MO, or check TDM
encounters an error related events to
after setting up the narrow down the
connection. cause. For those
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Fr Atm 21818 NTWK CRM experiences a The error code gives For symbolic
X Con MO general failure the specific cause. error codes that
FAILURE condition on the start with 'CRM',
that start with
'SCCP', check
DS (Data Server)
and VS
....................................................................................................................................................................................................................................
6-298 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Ces 21819 NTWK CRM experiences a The error code gives For symbolic
Conf MO general failure the specific cause. error codes that
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Ima 21820 NTWK CRM experiences a The error code gives For symbolic
Group MO general failure the specific cause. error codes that
that start with
'SCCP', check
DS (Data Server)
and VS
....................................................................................................................................................................................................................................
5060 WCS 6-299
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Ima 21821 NTWK CRM experiences a The error code gives For symbolic
Link MO general failure the specific cause. error codes that
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Cell 21822 NTWK CRM experiences a The error code gives For symbolic
Relay MO general failure the specific cause. error codes that
that start with
'SCCP', check
DS (Data Server)
and VS
....................................................................................................................................................................................................................................
6-300 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Vodsl 21823 NTWK CRM experiences a The error code gives For symbolic
Aal2 If MO general failure the specific cause. error codes that
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Aal1 21824 NTWK CRM experiences a The error code gives For symbolic
Trunk Group general failure the specific cause. error codes that
MO FAILURE condition on the start with 'CRM',
that start with
'SCCP', check
DS (Data Server)
and VS
....................................................................................................................................................................................................................................
5060 WCS 6-301
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Voip 21825 NTWK CRM experiences a The error code gives For symbolic
Trunk Group general failure the specific cause. error codes that
MO FAILURE condition on the start with 'CRM',
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Voip 21826 NTWK CRM experiences a The error code gives For symbolic
Trunk Sub general failure the specific cause. error codes that
Group MO condition on the start with 'CRM',
FAILURE provisioned MO it is possible that
that start with
'SCCP', check
DS (Data Server)
and VS
CRM Fr Lport 21828 NTWK The condition
MO FAILURE described in CRM
CLEAR MO FAILURE is
cleared.
CRM Fr Atm 21829 NTWK The condition
X Con MO described in CRM
FAILURE MO FAILURE is
CLEAR cleared.
....................................................................................................................................................................................................................................
6-302 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

CRM Ces 21830 NTWK The condition
Conf MO described in CRM
CLEAR cleared.
Group MO described in CRM
CLEAR cleared.
Link MO described in CRM
CLEAR cleared.
CRM Cell 21833 NTWK The condition
Relay MO described in CRM
CLEAR cleared.
CRM Vodsl 21834 NTWK The condition
Aal2 If MO described in CRM
CLEAR cleared.
CRM Aal1 21835 NTWK The condition
Trunk Group described in CRM
MO FAILURE MO FAILURE is
CLEAR cleared.
CRM Voip 21836 NTWK The condition
Trunk Group described in CRM
MO FAILURE MO FAILURE is
CLEAR cleared.
CRM Voip 21837 NTWK The condition
Trunk Sub described in CRM
Group MO MO FAILURE is
FAILURE cleared.
CLEAR
....................................................................................................................................................................................................................................
5060 WCS 6-303
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

PFM EVENT 21840 DEBUG This event is called in Testing attempt, by None.
TEST (PFM) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
PFM MSG 21841 PERFM MG has failed to The possible causes If problem
ERROR perform snapshot are: application persists, contact
status or interval response customer
statistic data request. timeout..Internal support.
message error.
PFM FILE 21842 SWLOG The MG has Performance This is a normal
LIST FTP successfully uploaded monitoring statistics event. No action
UPLOAD all the performance interval files was required.
COMPLETED monitoring statistics requested by the MGC.
interval files
requested by MGC.
VSC TSI 21861 NTWK VSM4 TSI The possible causes
ERROR encounters a are: TSI background
non-recoverable self test failed.
hardware fault. Diagnostic failed on
the specified hightway.
Lost all clock sources.
If affected componet
highwayId equals to
0xff, it means all
highways are affected.
VSC TSI 21862 NTWK One or more VSM Possible lost one or
DEGRADED TSI components fails more clock sources.
to operate correctly.
VSC TSI 21863 NTWK The faults on VSM4
ERROR TSI are cleared.
CLEAR
....................................................................................................................................................................................................................................
6-304 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC BERT 21864 NTWK VSM4 on board On board BERT chip None.
ERROR BERT (Bit Error Rate back ground self test
Test) chip experiencs failed.
a fault condition.
VSC BERT 21865 NTWK The faults on VSM4
ERROR BERT chip are
CLEAR cleared.
VSC TONE 21866 NTWK VSM4 tone generator On board tone
GENERATOR DSP group experiencs generator background
ERROR a fault condition. self test failed.
VSC TONE 21867 NTWK The faults on tone
GENERATOR generator DSP group
CLEAR are cleared.
VSC 21868 NTWK VSM4 card The number of faulty
SWITCHO- experiences a variety SAR chips or DSP
VER of faulty conditions. chips exceeded the
REQUEST The event is issued to predefined threshold.
trigger an
auto-switchover if
possible.
VSC DIAG 21869 NTWK The VSM4 SAR and SAR chip or DSP chip
COMPOUND DSP compound test error.
ERROR has failed multiple
times.
VSC DIAG 21870 NTWK VSM4 SAR and DSP SAR chip or DSP chip
COMPOUND compound test failed error.
WARNING once.
VSC 21871 NTWK Routine background More than one
ROUTINE test has stopped. on-board BERT or
TEST Tone Generator chips
STOPPED have failed on self test.
VSC RTP 21872 NTWK VSC detected Received unexpected ---
PAYLOAD payload type payload type.
TYPE mismatch from the
MISMATCH incoming RTP
packets.
....................................................................................................................................................................................................................................
5060 WCS 6-305
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC CODEC 21873 RESRC The Media Gateway The possible causes Re-engineer the
MAJOR VSM protection are: The engineered system and add
THRESH group codec resource value for the number the additional
EXCEEDED has exceeded the of calls that can be use VSM cards
configured major the given codec required.
allarm threshold resrouces is incorrect.
level. The actual traffic
(number of calls using
that codec) exceeds the
engineered
value.AAL2 Channels
provision per VS card
can trigge
VSC CODEC 21874 RESRC The Media Gateway The possible causes Re-engineer the
MINOR VSM protection are: The engineered system and add
THRESH group codec resource value for the number the additional
EXCEEDED has exceeded the of calls that can be use VSM cards
configured minor the given codec required.
allarm threshold resrouces is incorrect.
level. The actual traffic
(number of calls using
that codec) exceeds the
engineered
value.AAL2 Channels
provision per VS card
can trigge
VSC CODEC 21875 RESRC The Media Gateway Codec resources usage No action is
THRESH VSM protection has fallen back 5% required.
CLEAR group codec resource below the minor alarm
has fallen back to threshold.
acceptible value.
VSC 21876 RESRC The codec resource The DSP firmware Contact customer
RESOURCE comparison between load has the incorrect support..
MISMATCH the VSM initialized codec resource
resource and DSP allocation.
chip is over 30%
mismatch during
initialization.
....................................................................................................................................................................................................................................
6-306 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

VSC IPV6 21877 NTWK VSC detected Received unexpected No action is
RTP payload type payload type. required.
PAYLOAD mismatch from the
TYPE incoming RTP
MISMATCH packets.
VSC NODE 21878 RESRC There is a mismatch The VS card has not Reset the VS
OPTION in the options - ipv6, been reset since the card.
MISMATCH rtcpxr, alc, anr, etc - node level options are
between the VS card modified. VS card
and the node level loads the new options
options. only after it is reset.
VSC NODE 21879 RESRC There is no longer a The VS card options - No action is
OPTION mismatch in the ipv6, rtcpxr, aln, anr, required.
MISMATCH options - ipv6, rtcpxr, etc. - match with the
CLEAR alc, anr, etc - between node level options.
the VS card and the
node level options.
TST EVENT 21960 DEBUG This event is called in Testing attempt, by None.
TEST (TST) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
....................................................................................................................................................................................................................................
5060 WCS 6-307
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MEG SW 21989 RESRC MEG (Megaco) runs Too many resource No external
RESOURCE low on the type of units are in use in the interference is
LOW software resource MG. allowed. This
shown in the affected condition should
component ID. The not happen when
free resource reaches the TDM traffic
20% of the total is very low.
available resource. Otherwise,
contact the
customer
support. Caution
in adding new
related
connections.
Delete some
unused
connections.
MEG SW 21990 RESRC The condition
RESOURCE described in
LOW CLEAR MEG(Megaco) SW
RESOURCE LOW is
cleared, specifically,
when it rises above
30%.
MEG SCTP 21991 RESRC The SCTP association The Megaco SCTP Verify that the
RECEIVE is contested in the receive buffer is Megaco load is
CONGES- receiving direction. becoming full because properly
TION the peer Media dispersed among
Gateway Media Gateways.
Controller(MGC) is
transmitting data too
fast towards the
Megaco client.
MEG SCTP 21992 RESRC Receiving congestion The Megaco SCTP No action is
RECEIVE has cleared for a receive buffer required.
CONGES- given SCTP congestion has abated
TION CLEAR association. and is normal again.
....................................................................................................................................................................................................................................
6-308 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

MEG SCTP 21993 RESRC The SCTP association The Megaco SCTP Verify that the
TRANSMIT is contested in the transmit buffer is peer MGC is
CONGES- transmit direction. becoming full because operating
TION the Megaco client is properly.
transmitting data too
fast towards the Media
Gateway
Controller(MGC) peer.
MEG SCTP 21994 RESRC Transmit congestion The Megaco SCTP No action is
TRANSMIT has cleared for a transmit buffer required.
CONGES- given SCTP congestion has abated.
TION CLEAR association.
MEG SCTP 21995 RESRC The SCTP association Either the local or Verify the SCTP
ASSN DOWN is down. remote peer SCTP status for local
connection is and remote peer
shutdown or IP and check the IP
connectivity was lost. connectivity.
MEG SCTP 21996 RESRC The SCTP association The SCTP association No action
ASSN UP is UP. has completed its required.
initialization sequences
and is operational.
MEG MG 21997 RESRC The Media Gateway The response time to Reduce the
OVER- Megaco application Megaco transactions is Megaco load to
LOADED has overloaded. getting excessively the Media
long. Gateway.
MEG MG 21998 RESRC The Media Gateway Available Voice Server Either reduce the
CONGESTED (MG) voice service resources have fallen load to the Media
card resources has below a threshold Gateway or
become congested. level. install more
Voice Server
Resources.
MEG 21999 RESRC The MG has timed The Media Gateway Verify the proper
SERVICE out waiting for the has sent the Media operation of the
CHG response to the Gateway Controller MGCs
TIMEOUT service change (MGC) a Service configured on
request. Change request but did the VMG.
not receive a response.
....................................................................................................................................................................................................................................
5060 WCS 6-309
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC EVENT 22000 DEBUG This event is called in Testing attempt, by None.
TEST (FAC) for testing the
event reporting
EMS, it would be
quite unlikely that
but lost
FAC SONET 22001 NTWK The Loss Of Signal Possible causes: (1) (1) Check to
LOS (LOS) condition has Fiber cut. (2) Fiber make sure fiber
been detected on the disconnection. (3) is not
active SONET Transmitting laser at disconnected or
facility. the far-end is being cut. (2) Check
turned off. (4) Failure the power level
at the far-end of the receiving
transmitter. fiber . (3) Check
the status of the
far-end
transmitter.
FAC SONET 22004 NTWK The Loss Of Signal The condition No action
LOS CLEAR (LOS) condition on described in FAC required.
the active SONET SONET LOS has
facility has cleared. cleared.
FAC SONET 22010 NTWK The Loss Of Signal The condition No action
LOS (LOS) condition on described in FAC required.
STANDBY the standby SONET SONET LOS
CLEAR facility has cleared. STANDBY has
cleared.
....................................................................................................................................................................................................................................
6-310 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC SONET 22013 NTWK The Loss Of Frame Possible causes: (1) (1) Check to
LOF (LOF) condition has Fiber cut. (2) Fiber make sure fiber
been detected on the disconnection. (3) is not
active SONET Transmitting laser at disconnected or
turned off. (4) Failure the receiving
at the far-end fiber power
transmitter. (5) Far-end level. (3) Check
SONET configuration the status of the
does not match far-end
near-end configuration. transmitter. (5)
Check to make
sure the SONET
configuration of
the far-end match
the configuration
of the near-end.
FAC SONET 22016 NTWK The Loss Of Frame The condition No action
LOF CLEAR (LOF) condition on described in FAC required.
the active SONET SONET LOF has
facility has cleared. cleared.
FAC SONET 22019 NTWK The Loss Of Frame Possible causes: (1) (1) Check to
LOF condition (LOF) has Fiber cut. (2) Fiber make sure fiber
STANDBY been detected on the disconnection. (3) is not
standby SONET Transmitting laser at disconnected or
turned off. (4) Failure the receiving
at the far-end fiber power
transmitter. (5) Far-end level. (3) Check
SONET configuration the status of the
does not match far-end
near-end configuration. transmitter. (5)
Check to make
sure the SONET
configuration of
the far-end match
the configuration
of the near-end.
....................................................................................................................................................................................................................................
5060 WCS 6-311
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC SONET 22022 NTWK The Loss Of Frame The condition No action
LOF (LOF) condition on described in FAC required.
STANDBY the standby SONET SONET LOF
CLEAR facility has cleared. STANDBY has
cleared.
FAC Sonet 22025 NTWK An Alarm Indication Possible causes: (1) (1) Check to
SONET AIS Signal (AIS) is Remote equipment make sure
received on the active failure (2) Up-stream remote
SONET facility. active facility or equipment is
equipment not functioning
provisioned. properly. (2)
Check to make
sure up-stream
equipment/facility
being
provisioned
properly and
receiving good
signal.
FAC Sonet 22026 NTWK An Alarm Indication Possible causes: (1) (1) Check to
Path SONET Signal (AIS) is Remote equipment make sure
AIS received on the active failure (2) Up-stream remote
Check to make
sure up-stream
equipment/facility
being
provisioned
properly and
receiving good
signal.
....................................................................................................................................................................................................................................
6-312 5060 WCS
3HP700097ATDSMZZA
....................................................................................................................................................................................................................................

FAC Sonet Vt 22027 NTWK An Alarm Indication Possible causes: (1) (1) Check to
SONET AIS Signal (AIS) is Remote equipment make sure
received on the active failure (2) Up-stream remote
Check to make
sure up-stream
equipment/facility
being
provisioned
properly and
receiving good
signal.
FAC Sonet 22028 NTWK The AIS condition on The condition No action
SONET AIS the active SONET described in FAC required.
CLEAR facility has cleared. SONET AIS has
cleared.
FAC Sonet 22029 NTWK The AIS condition on The condition No action
Path SONET the active SONET described in FAC required.
AIS CLEAR facility has cleared. SONET AIS has
cleared.
FAC Sonet Vt 22030 NTWK The AIS condition on The condition No action
SONET AIS the active SONET described in FAC required.
CLEAR facility has cleared. SONET AIS has
cleared.
FAC Sonet 22031

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Title page

Alcatel-Lucent 5060 Wireless Call Server

About this document

Reason for reissue ................................................................................................................................................................. xxxiii

Audience ................................................................................................................................................................................... xxxiv

Terminological Conventions ............................................................................................................................................. xxxiv

How to comment ................................................................................................................................................................... xxxiv

1 Using the Alarms and Events Troubleshooting Guide

Overview ...................................................................................................................................................................................... 1-1

2 Understanding Alarms and Events

Overview ...................................................................................................................................................................................... 2-1

Clearing Alarms ......................................................................................................................................................................... 2-3

Acknowledging Alarms .......................................................................................................................................................... 2-4

Severity of Alarm ...................................................................................................................................................................... 2-5

Encoding of Category and Severity ................................................................................................................................... 2-6

Events and Alarms Controls .................................................................................................................................................. 2-8

NOC Provisioning .................................................................................................................................................................... 2-9

Throttling Principles .............................................................................................................................................................. 2-10

Alarm Attributes ...................................................................................................................................................................... 2-11

Overview ...................................................................................................................................................................................... 3-1

1018 SUPERUSER PASSWORD CHANGED ............................................................................................................. 3-2

1019 SUPERUSER PASSWORD CHANGE FAIL .................................................................................................... 3-3

1031 EMS USER CREATED .............................................................................................................................................. 3-4

10013 MEMORY LIMIT REACHED .............................................................................................................................. 3-6

10025 CONFIG FAILURE ................................................................................................................................................... 3-7

10026 CONFIG W DIGITS FAILURE .......................................................................................................................... 3-10

10027 CONFIG FAILURE DUE TO REF ................................................................................................................... 3-13

10028 CONFIG W DIGITS FAILURE DUE TO REF ............................................................................................ 3-15

10055 DBASE UNAVAILABLE ..................................................................................................................................... 3-17

10057 DBASE SIZE EXCEEDED .................................................................................................................................. 3-18

10060 PROCESS FAILURE .............................................................................................................................................. 3-19

10068 MSG QUEUE USAGE HIGH ............................................................................................................................. 3-21

10070 MSG BUFFER USAGE HIGH ........................................................................................................................... 3-23

10073 ISOLATED FROM SAM ...................................................................................................................................... 3-25

10076 NODE ISOLATED .................................................................................................................................................. 3-26

10079 WSS INTERCARD COMM LOSS ................................................................................................................... 3-29

10081 WSS LINKA COMM LOSS ................................................................................................................................ 3-32

10083 WSS LINKB COMM LOSS ................................................................................................................................ 3-35

10085 NODE CPU THRESHOLD ON ......................................................................................................................... 3-36

10087 NODE MEM THRESHOLD ON ....................................................................................................................... 3-37

10089 APPL CPU USAGE HIGH ................................................................................................................................... 3-38

10093 ERR LOG DUPLICATE IP .................................................................................................................................. 3-39

10096 DISK PARTITION CAPACITY WARNING ON ......................................................................................... 3-42

10098 DISK PARTITION CAPACITY CRITICAL ON ......................................................................................... 3-43

10100 UPLINK IF DOWN ................................................................................................................................................. 3-44

10103 UNC CBS INTF DOWN ....................................................................................................................................... 3-46

10105 WSS CPU USAGE HIGH ..................................................................................................................................... 3-48

10107 WSS MEMORY USAGE HIGH ......................................................................................................................... 3-49

10110 APPL CONGESTION ............................................................................................................................................. 3-50

10144 OOS CIRCUIT MINOR ALARM ...................................................................................................................... 3-52

10146 OOS CIRCUIT MAJOR ALARM ..................................................................................................................... 3-56

10148 OOS CIRCUIT CRITICAL ALARM ............................................................................................................... 3-60

10154 WSS RAM MEMORY USAGE HIGH ............................................................................................................ 3-64

10156 WSS RAM MEMORY THRESHOLD REACHED .................................................................................... 3-65

10158 EVT_M3UA_PSP_FLC_START ....................................................................................................................... 3-66

10160 UNC NO DATA SERVICE ................................................................................................................................... 3-68

10162 SIP SERVICE OUTAGE ....................................................................................................................................... 3-71

10165 DBASE CONNECTION FAILURE .................................................................................................................. 3-74

10167 MALBAN_LINK_DOWN ................................................................................................................................... 3-77

10170 EVT_MSF_SW_UPGRADING_FLAG_ON ................................................................................................ 3-79

10173 DFT_IRRECOVERABLE .................................................................................................................................... 3-81

10175 EVT_SCTP_FLC_WARNING_START .......................................................................................................... 3-84

10177 EGCP NOT TRAFFIC READY ......................................................................................................................... 3-86